SAP Solution Brief
SAP Services
SAP Education
The SAP Education organi-
zation offers a wide range
of training options that help
you build strong, effective
project teams. Choose from
a long list of role-based
courses and flexible delivery
options all designed to
reduce risk, minimize costs,
and help ensure project
success.
PROJECT TEAM TRAINING
DRIVE PROJECT SUCCESS AND
MAXIMIZE YOUR ROI
As an SAP customer, you understand
the value of training. The simple fact is,
when your people know how to get the
most out of your investment in SAP
software, you stand to benefit from
higher organizational productivity, better
decision making, and improved custom-
er satisfaction.
But people seldom work in isolation,
especially when it comes to enterprise
software. When you have groups of
people working together toward a single
objective, you need to train that group
as a team. This is why the SAP Educa-
tion organization offers a wide range of
course offerings designed for project
team training.
Whatever SAP software project youre
undertaking and whatever the size of
your team SAP Education can help
bring your project team up to speed
quickly. Options include public off-site
classroom training, on-site training at
your offices, virtual remote classroom
training, and online e-learning all sup-
ported by high-quality documentation,
extensive demonstrations, and hands-
on exercises. With access to in-house
SAP technology experts and training
that focuses on benefits and ROI, you
can achieve project success in a way
that minimizes modifications and reduc-
es configuration time. Youll also find
that project team training courses from
SAP Education help foster a strong
sense of team identity that can play a
big role in retaining top talent.
Whats more, with SAP Education you
can always rely on the highest quality
learning experience for the training
options you choose. After all, we train
more than 300,000 business people a
year in every corner of the globe to
meet the needs of a wide range of proj-
ects. Whether youre working directly
with SAP Consulting, an SAP services
partner, or an independent systems in-
tegrator, SAP Education is always avail-
able to help make your project a suc-
cess with proven experience and
expertise you can trust.
Multilevel Training for Diverse
Project Teams
When it comes to enterprise software,
the most successful projects leverage
the expertise and input of a diverse
range of project participants. Some of
those participants are concerned with
how the project aligns with strategic
objectives. Others focus on how it im-
pacts daily operations at the business
process level. Still others need to un-
derstand underlying technical details to
help ensure project success. With this
wide range of concerns, a one-size-fits-
all approach to training simply doesnt
pass muster. This is why SAP Education
offers role-based training options that
target three different levels.
Level One: Introduction to Software
Concepts
Designed for high-level project team
participants such as CIOs, CFOs, and
project managers, level-one courses
introduce project team members to
particular SAP applications and the
methodology used to implement them.
Topics include functional and technical
concepts, as well as how to leverage
the Run SAP and ASAP methodologies
from the SAP Services organization to
accelerate software implementation. In
these courses, care is taken to remain
at a high level for participants to gain
maximum benefit from the time they
spend. Level-one training classes are
normally attended at the beginning of
the ASAP methodology to provide an
understanding of the SAP solution at
the highest level.
Level Two: Business Process
Overviews
Level-two courses meet the needs of
business users, line-of-business man-
agers, and business process experts
who tend to move and communicate
between IT and the executive suite.
Providing an overview of the compo-
nents and functionality supported by
particular SAP applications, these
courses enable project team members
to make informed decisions about busi-
ness requirements and project scope.
Level-two courses are typically taken
during the early stages of ASAP before
blueprinting has begun, giving partici-
pants a general understanding of the
business processes supported by SAP
solutions prior to the design phase.
Curriculum maps provide detailed infor-
mation on the topics covered in each
course. Some of these topics include:
Human capital management
Finance and cost control
Procurement
Customer order management
Service management
Project management
Level Three: Business Requirements
and Configuration
Level-three courses are designed pri-
marily for technical members of your
project team. These courses focus on
application customization and configu-
ration so that your organization can
maximize the business benefits of the
project. Normally taken after blueprint-
ing but before the realization phase of
the ASAP methodology, level-three
courses focus on the following topics:
Business process transactions
Software configuration
Business requirements
Technical infrastructure configuration
Reporting requirements
The Training You Need Where,
When, and How You Need It
When considering training for your
project team, a variety of interrelated
factors is likely to impact your final
decision. You may face budget con-
straints. Schedules may conflict. Your
team might be geographically dis-
persed. From one-person teams to
large groups spread across different
departments and organizations, SAP
Education meets your needs with a
wide range of project team training
offerings designed to maximize your
flexibility and help ensure project
success.
Public Classes
Offered at predetermined times in vari-
ous locations around the world, public
classroom training provides direct ac-
cess to SAPs expert instructors who
can give your team immediate feedback
on its progress. Choose from a catalog
of classes based on your industry, busi-
ness size, or software area. Direct ac-
cess to live SAP applications provides
a powerful hands-on experience, while
the collaborative, live classroom envi-
Whatever SAP soft-
ware project youre
undertaking and
whatever the size of
your team SAP Edu-
cation can help bring
your project team up
to speed quickly.
ronment allows your team to network
with and learn from other students and
teams concerned with similar issues.
On-Site Training
With on-site training options, we bring
the course to you. In a comfortable set-
ting that promotes dialog and team dis-
cussion, you can focus on issues that
are pertinent to your project. On-site
training also reduces travel costs while
giving students access to live SAP
software so that they can practice their
newly gained skills firsthand.
E-Learning
More students prefer e-learning be-
cause it fits busy schedules with on-
demand delivery, requiring far less time
away from work and family. E-learning
courses also shorten the training life
cycle, improve competency, and in-
crease user adoption while offering the
advantage of repeatable training. And
the cost is greatly reduced because
e-learning requires no additional infra-
structure, no travel, and no instructors.
Blended Learning
To give you maximum flexibility, SAP
Education offers blended learning alter-
natives that allow you to mix and match
course delivery options as you see fit.
Perhaps some of your students prefer
classroom training with hands-on ac-
cess to live SAP applications. Others
may prefer the flexibility of e-learning.
Whatever your needs, we work with
you to deliver the training that best
meets the requirements of your project
team.
Virtual Remote Classroom Training
Looking to minimize your training and
travel costs without compromising on
classroom advantages such as instruc-
tor expertise and interaction? Consider
our many virtual training options. We
deliver live, intimate hands-on classes
over the Internet. Your project team
members simply connect wherever
they happen to be at the office, on
the road, or at home. This saves on
travel and makes it easier to coordinate
geographically dispersed team
members.
Customer-Specific Classes
Sometimes you need a course thats
designed to address the issues of your
particular project. In such a case, SAP
Education works with you to gather
requirements and develop courses that
focus on the topics of interest to your
team. Our expert instructors know your
industry, the challenges you face, and
the SAP applications youre implement-
ing to address those challenges. Let us
develop customized training content
that delivers exceptional value to your
team and helps make your project a
success.
Certification
Certification programs offered by SAP
Education are a great way to encour-
age your people to build the critical
skills you need to help ensure ongoing
business success with your SAP soft-
ware. At the business level, certifica-
tion offers abundant benefits through
improved team performance driven by
a better understanding of how to apply
SAP software to address business
challenges. At the individual level, it
provides a distinctive mark of excel-
lence that helps build a strong career.
Certification also serves as a critical re-
cruiting and retention tool for motivated
employees, while providing a useful, in-
dependently validated measure of value
for each member of your project team.
In a similar way, certification helps with
resource planning, making it easier for
you to identify qualified partners for
specific projects. This is why many
SAP partners who specialize in imple-
menting SAP software seek certifica-
tion, using it to gain valuable expertise
and win more business. Certification
programs are offered at the associate,
professional, and master levels.
Solution Academy
Companies that implement state-of-
the-art SAP solutions often use the
services of consultants who have SAP
certifications to get expert help from
partners equipped with the latest know-
how in SAP solutions. SAP Education
provides comprehensive training
designed specifically for consultants
through solution academy courses.
Flexible, modular curriculums enable
you to harness the full power of SAP
solutions and provide the right knowl-
edge at the right time. Our training is
open to customers, consultants em-
ployed by SAP customers, and inde-
pendent consultants who offer their
services in the open market.
Less Risk, Better Teams, More
Successful Projects
Its hardly a news flash, but its worth
repeating: training pays. And with a
flexible range of training options de-
signed to help you build strong, fo-
cused project teams, training from SAP
Education can pay handsomely. Youll
be able to:
Reduce project risks by equipping all
team members with the skills they
need to help ensure project success
Minimize project costs by avoiding
mistakes and speeding knowledge
transfer
Maximize your ROI by focusing your
team on how best to leverage your
SAP software to meet business
objectives
Improve collaboration by fostering a
team mentality that puts all team
members on the same page
Maintain your competitive advan-
tage by retaining valuable talent and
using SAP software to improve busi-
ness performance
Find Out More
To learn more about how SAP Educa-
tion can deliver training that helps you
develop effective project teams, call
your SAP Education representative at
+1 877-876-7271 or visit us online at
www.sap.com/usa/services/education.
QUICK FACTS www.sap.com /contactsap

Summary
Project success depends on coordinated project teams working together toward a common
goal. This is why the SAP Education organization offers training options that help build
strong, effective project teams. Choose from a wide range of role-based courses and deliv-
ery options designed to bring your team up to speed, minimize risk and costs, and help
ensure project success.

Business Challenges
High risk of project failure
Persistent project cost overruns
Difficulties coordinating training for small and large teams

Key Features
Public classes Choose from a range of live, hands-on classes with direct access to
expert instructors
On-site training Have the course come to you and focus on your project issues
E-learning Increase your flexibility with e-learning courses delivered on demand
Blended learning Mix and match course delivery options
Virtual training Minimize travel costs with virtual classes delivered live over the Internet
Customer-specific classes Let us design and deliver customized courses to address
the needs of your project
Certification Use certification programs to build team skills
Solution academy Harness the power of SAP solutions with flexible training options
designed for consultants

Business Benets
Reduce project risks by equipping all team members with the skills they need to help
ensure project success
Minimize project costs by avoiding mistakes and speeding knowledge transfer
Maximize your ROI by focusing your team on how best to leverage your SAP software
to meet business objectives
Improve collaboration by fostering a team mentality that puts all team members on the
same page
50 093 867 (09/02)
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ByDesign, SAP Business ByDesign, and other SAP products and
services mentioned herein as well as their respective logos are
trademarks or registered trademarks of SAP AG in Germany and
other countries.

Maintain your competitive advantage by retaining valuable talent and using SAP soft-
ware to improve business performance
For More Information
To learn more about how SAP Education can deliver training that helps you develop effec-
tive project teams, call your SAP Education representative at +1 877-876-7271 or visit us
online at www.sap.com/usa/services/education.
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