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DVD Drive not opening with button

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* Postedover 4 years ago

DVD Drive not opening with button

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Posted by CheeseyPeas
on 20 Jan 2013 16:40

Hi all.

Periodically my DVD drive won't open by pressing the button. I press the
button and it does nothing (doesn't open and the light doesn't flash). If
I select eject on the drive via Computer in Windows it does open. It will
then start responding to pressing the button but will stop again at other
points in time. I assume it's not a hardware problem or else it wouldn't
respond ever.

I have uninstalled the driver and let Windows reinstall it on startup and
still get the issue.

Any ideas?

Computer - Inspiron 5520 15R, Win 8.

Thanks.

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Posted by DELL-Nikhil D
on 20 Jan 2013 23:13

Hi CheeseyPeas,

Please try the below mentioned steps to identify the problem:

o Run Optical Drive Troubleshooter from Windows 8 Troubleshooter.

o Run MS Fix it: http://bit.ly/ibV0SO
o Check if Optical Drive is detected in device manager and has any
exclamation marks on it, and reply if there any exclamation marks on
it.
o Run Dell 32 Bit Dell Diagnostics on Optical drive.to run the test
please follow the below mentioned steps:

1. Switch on the computer, tap F12 at dell logo to enter One-time boot
menu.

2. Use the up/down arrow keys to highlight Diagnostics and press

enter.

3. Select Custom Test and select Optical drive.

4. If the test fails, please capture the error code and let me know for
the next course of action.

Try the above steps and reply with results.

Thanks & Regards,

Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order &
Dispatch status -> choose your region US Customers; India Customers.
For Dell Support videos click Here.
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Posted by CheeseyPeas
on 21 Jan 2013 4:27

Hi Nikhil,

Thanks for your reply.

I ran all the tests and all passed with the drive operating as it
should.

After a reboot the drive again didn't open when the button was pressed.
I went into device manager and selected the DVD drive and I could hear
it being checked by device manager. After this it responded to button
presses again.

I will wait for it to stop responding again and try the other tests
again while it's not responding to see if they report an error.

Thanks.
 0

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Posted by CheeseyPeas
on 22 Jan 2013 5:20

Hi Nikhil,

I have just booted the laptop today and the DVD drive again did not
open when I pressed the eject button.

I ran MS Fix It and I could hear the drive being accessed. After this
it opened by pressing the eject button. It then passed all of the tests
again.

Do you have any ideas please?

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Posted by DELL-Nikhil D
on 23 Jan 2013 4:56

Hi CheeseyPeas,

I would like to know the functionality of the optical drive if it is

working normally or not.

If the issue still persists, please try to Eject the optical drive tray
in BIOS screen. Follow the below mentioned steps:

1. Restart the system and tap F2 key at Dell logo.

2. System will enter the BIOS.
3. Try to Eject the optical drive.

Kindly post the results.

Thanks & Regards,

Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order &
 Dispatch status -> choose your region US Customers; India Customers.
For Dell Support videos click Here.

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Posted by CheeseyPeas
on 23 Jan 2013 11:04

Hi Nikhil,

The optical drive functions as normal, I have been able to write discs
etc.

The tray opens correctly while in the BIOS screen. It has operated
normally today and has opened with the button press at all times.

Should I just monitor the situation to see if reoccurs?

Thanks.
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Posted by CheeseyPeas
on 23 Jan 2013 15:43

Hi Nikhil,

I have just booted the laptop after 1 hour of being switched off and
again the drive did not open when I pressed the button.

The drive did appear in device manager and after I selected the drive
in device manager it began to respond to the pressing of the button to
open it.

0
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Posted by DELL-Nikhil D
on 24 Jan 2013 6:21

Hi CheeseyPeas,

I suggest you to ddownload and Install the Latest Optical Drive

Firmware from the link below and restart the system. Visit the
following website: http://dell.to/Mbe3zg

1. Enter the Service tag of the computer in the box provided and
click Submit.
2. In the next page, click drop down arrow to select the Operating
System which is installed in the computer.
3. Under category removable storage, select the drivers
accordingly and click Download File and save the file on desktop.
4. Run and install the file, restart the system and check.

Kindly reply for any further help.

Thanks & Regards,

Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order &
Dispatch status -> choose your region US Customers; India Customers.
 For Dell Support videos click Here.

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Posted by CheeseyPeas
on 24 Jan 2013 7:20

Hi Nikhil,

There isn't any optical drive firmware there for my service tag. If I
filter driver results for my service tag and Windows 8 there are no
removable storage drivers.

If I select all related drivers then the only result is for DS-6E2SH.

My optical drive is a GT80N and I cannot find firmware for it.

Please can you help locate it?

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Posted by Wally10
on 25 Jan 2013 17:00

All,

I have exactly the same problem (brand-new Inspiron 15R model 7520).

After having run all tests as described above, I got a replacement DVD
drive yesterday from Dell (it's a HLDS GT50N, replacing the originally
installed GT80N).

After changing the drives, I still have the same problem - and it is
intermittent, so it's very hard to fix / nail down. But I probably can
exclude the drive as root cause now - so it must be a SW or motherboard
glitch. Ejecting the drive through Winows Explorer / right click on DVD
drive always works; it is only the manual opening pushing the button on
the DVD drive itself.

It is a nuisance in that sense - still I think Dell should provide a

fix !!
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Posted by CheeseyPeas
on 26 Jan 2013 3:25

Hi,

Good to know its not just mine. Yeah def looks like software or some
glitch if a drive change hasn't solved it for you.

I hope a fix comes along as its annoying.

0
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Posted by DELL-Nikhil D
on 27 Jan 2013 5:03

Hi CheeseyPeas/ Wally10,

I can understand electronic devices can create confusion when they do

not work the way they are designed for. I appreciate your time in
trying to fix the laptop by yourself. I could get another fix for the
issue after immense research.

As the optical drive is ejecting the try in the BIOS, it is not the
problem with the optical drive or the hardware of the laptop, the
problem seems to be with the operating system of the computer,

PC Restore should fix the problem; this would restore the computer to
the factory settings. PC Restore will lead to data/application loss
from the computer. Please do backup all the files and all the required
information and software on an external hard drive before PC Restore.
Follow the below steps to perform PC-Restore:

1. Restart the computer by tapping F8 key.

2. Go to ADVANCED OPTIONS MENUSelect REPAIR YOUR COMPUTER and
hit Enter
3. At the System Recovery Options screen, Select DELL DATASAFE
RESTORE AND EMERGENCY BACKUP (the last option in the list)
4. On the DELL DATASAFE screen, click on SELECT OTHER
System Backup and more options and click NEXT (the second option
from the choices)
5. Click RESTORE MY COMPUTER and click NEXT
6. Click FACTORY IMAGE in the list and click NEXT
 7. Click on RESTORE WITHOUT PRESERVING new or changed files and
click on NEXT
8. Click YES, CONTINUE to confirm data deletion and proceed further
9. Wait for the PC-Restore to complete and at the end click on
RESTART.

Please check the functionality of the optical drive now and post the
results.

Thanks & Regards,

Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order &
Dispatch status -> choose your region US Customers; India Customers.
For Dell Support videos click Here.

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Posted by CheeseyPeas
on 28 Jan 2013 9:21
 Hi Nikhil,

Thank you for your reply.

I have restored the OS and at the moment the drive is working fine. I
will monitor it and reply again.

Thanks.

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Posted by DELL-Nikhil D
on 29 Jan 2013 6:14

Hi CheeseyPeas,

Glad that the issue is resolved. I appreciate all your efforts in

fixing the problem.
 Kindly post me if you need any further help.

Thanks & Regards,

Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order &
Dispatch status -> choose your region US Customers; India Customers.
For Dell Support videos click Here.

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Posted by Wally10
on 23 Feb 2013 12:05

Hi CheesyPeas,

have you seen any problems since you reset to the factory image ?
 The reason why I ask: my laptop showed this problem from the moment it
was shipped to me (with the original image / bios).

It would be helpful for me to know if your system/image now works - and

could you share the bios version you have installed ?

Thanks, Wally10

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Posted by CheeseyPeas
on 23 Feb 2013 12:21

Hi Wally10,

My BIOS version is A11.

I have recently done a clean Windows install from an OS disc as my

recovery partition was corrupted and the recovery dvd's (via the Dell
backup and restore app) didn't fix it (meant that windows repair
 crashed and windows refresh failed).

Not had an issue since then but keeping an eye on it!

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Drive not opening with button

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