Wheelchair assistance (free of charge)

SR WCH from the check in point.

Conditions: only for non medical conditions we can provide this service.
If it is a medical case we redirect the passenger to city office.

Types of wheelchairs services:

SR WCHR (Rump), this assistance is for persons who have problems walking long distances and the services
are from the check-in point to the gate in every airport.

SR WCHS (Steps), this assistance is for persons who have problems going up and down stairs and the
services is from the check-in point to the airplanes door.

SR WCHC (Cabin), this assistance is for persons who have very reduce mobility and the services is from the
check-in point to the airplanes seat.
Conditions for SR WCHC:
1) Only possible in wide body aircraf
2) 5 wheelchair as maximum for every airplane.
3) mandatory someone else travelling with the passenger who requested the WCHC.

SR WCHR is confirm automatically (not necessary to queue).

SRWCHS Is mandatory to queuing.
SRWCHC

Wheelchair Entrances and steps.

1) SR WCHR-non meda case due to old age/p1/s2,3

2) RM pax clld to rqst wchr//wrocc/an/15jan15
3) QE/DOHQR0982/28c0
4) SR WCMP-pax will ckin his wcmp
5) E-MAIL to QR helpdesk we send an e-mail only if the passenger wants to check-in his own
wheelchair (copy and highlight as for bassinette and birthday cake)
Could you please confirm
6) RM pax clld to rqst wchs wcbd ckin
7) RM unable to add wcbd before conf of wchs/email sent to
QRhelpdesk//wrocc/aa/15jan15
8) Copy of email for team leader and his assistant

Wheelchairs codes: WCBD: wheelchair battery dry

WCMP: wheelchair man power/manual power
WCBW: wheel chair battery wet (only accepted as cargo)
CKIN: check-in
Travel with own wheelchairs (conditions):
- Free of any charge .
- We must be inform of intention of passenger to take their own wheelchair
- Wet cell batteries, due its corrosive acid content, will require disconnection / removal of the battery from
the wheelchair and packed in a special box, if deemed necessary.
- If other airlines are involved on the journey, we would recommend passengers to notify the respective
airline at the time of reservation.
- NOT exceed 32 kilos

IATA office identification number (IOI)

The IOI number is the number code shown in the ticket which show us the details of the company who
issued the ticket (QR, TAs, Internet, others)

PV/ (IOI number) :check details of the company who issued the ticket
TWD/L(number of the line) check the
FA is where the ticket is displayed in the PNR

Changing ticket :

We only can change ticket that we issued, it means tickets starting with 157-
For example ticket starting with 000- are not issued by QR so we cannot change this tickets

Baggage allowance for students:

We are not allow to sell tickets with specials baggage allowance or fares (example students) only travel
agencies are able to do that kind of sales.

FP form of payment
FP cash
FP inv invoice
FP inv/paypal
FP check

IBE Internet booking engine, its internet booking, online it picks the market by the city of departure
Only important thing is the departure place.

Refunds:
We can only refunds the tickets (157-) that we issued we cannot refunds ticket issued by others companies

Ticket with land connection (German market special service deustche ban)
QR has a deal with DB. Passenger takes train from X to MUC/FRA/TXL and then the flight. Its on one ticket. The ticket
is open train from any DB station, very flexible, but the passenger has to tell us whether its going to be MUC, TXL
or FRA.
QYG any DB station (and DB train but altogether) , economy we match it with Y, business and first F. We mix
booking classes for trains. Careful with Berlin! It might be Tegel or Schonefeld.
An20aprqygpek/xtxl transit in TXL
an20aprqygpek/xmuc,fra transit in MUC or FRA
An20aprqygpek from any DB station

Timings of the train in A are not important, you can take any train on the day of departure and full calendar day
before departure or afer arrival. In the direction of the airport fine, it should be the shortest and the most
convenient way to the airport. The passenger can easily change the trains to get to the airport.
We select sector by sector, ss1yqq1 (three sectors)
Train theres no Amadeus indication *1A/E* E*
The system informs DB about selling a ticket

OR USE SELF SERVICE MACHINE AT TRAIN STATION WITHIN 72 HOURS within 72 hours before the flight, they need
to go to the DB station and theres a self-service machine, insert pick-up number, tkt pickup nbr (RIZ pickup number
for the out-bound is 555444 we send it again by the platform, we can do it as many times as we want).
Passengers can also skip the train and go directly to the airport, then at the airport the crew changes suspends the
coupon and everything goes smooth from now on. There are no refunds, the price is the same both for train- and
flight only travel.
The only specification is for the airport.

SNCF special offer:

Limited number of options there are only 19 cities from where we can take the train to Paris (Rennes included), we
need to put the code for specific city:
an20aprxrfmel
In the availability it looks like a codeshare, these schedules are binding for passengers
Booking classes are exactly the same as in QR, so we use married segments. SBN we have to change all the
segments
We have to check the code of the city. Then particular train. Exactly same booking class on all of the connections.
YOU HAVE TO TAKE THE TRAIN TO TAKE THE PLANE. You have to show the ticket at the airports
counter. If you miss the train, you are a no-show at the airport, even if you arrive there. They have to show the ticket
at the counter, otherwise they will not be let to the plane. TGV arrives directly at terminal 2 at the airport. QR leaves
from terminal 1, intra-airport train to get to terminal 1. What if theres a strike? QR changes the ticket for free, its
not a voluntary change.
How to get the ticket for the train? The passenger has to go to TGV office at the station and present the number at
least 20 minutes before departure.

FREQUENT FLYER
PDFF profile display of a frequent flyer member
PDFF/ffnumber search by the number
PDFN/familyname/givenname search by name
Pd1 to open the first search
Pdff/number
Pt profile transfer
The information is being transferred to the reservation and we dont have to put it manually.
We can change all the arrangements concerning seats, meals etc. Then tkok.
2 passengers travelling pt, one passenger, but still two seats, so we can put the name etc.
Miles will be added to the account automatically

Security questions:
*reservation number / ticket number
*name of passengers
We have to get two of these components.
How to find a booking:
1) Rt pnr by reservation number
2) Rttkt/157-2336506121 by ticket number
3) Twd/tkt157-2336506121 it opens the ticket
4) Rt*e opening the reservation from this e-ticket
5) An20marcdgkulrtqr flightnumber/20mar15-passengers last name search by the flight date
RTQR0038/20mar-kowalski (or just k) rt1(if there is more than 1 passenger)
6) An20marcdgkul Rt/3-atallah
7) Lp/flight number/date - list of passengers lp1 to open the first position on the list
8) Rt/lastname only when we are sure that this reservation was made in our CC, rtoption, online, city
office, apt office - this is not possible
9) Rt/officeid-name of the passenger - useful when theres no confirmation, rt/kulQR08IB-nowak/given
name
10) RTM/QR-ffnumber search by frequent flyer number, but this privilege number needs to in the
booking (so we should use frequent flyer number)

9/3/2015
Pricing entries:
Fxx theory, it doesnt check the lowest option, it never mentions the lowest price
Fxp
FXR the best buy pricing entry, it always brings us to the lowest possible prices, it checks availability, it checks
against the rules but not in theory, the lowest fare possible that meets all of the rules, it gives us actual solution. It
takes mn, mx, blackouts, flight restrictions etc., correct price, tickets sellable, but only FRESH booking. We can use it
in Gulf itineraries and for train itineraries. We cannot use it for mixed business and economy booking class, it does
not work in case of travelling in 2 different cabins, because it brings us to the lowest possible.
If the customer wants something more flexible, we have to use fxx and higher booking class.
To get the best price we should always use FXR.

Mm mx and mn at once
Twdrt return to previously displayed ticket
Manual rebooking (rbking)
There are two ways: manual and atc (Amadeus ticket changer, it calculates all the difference)
ATC we re-issue ticket, manual - we re-book the ticket , we check availability, we calculate the difference, the cost
of change, we put a new segment, we send it to special queue, before the ticket is changed, the back-agent checks it,
issues it and sends it to the customer.

A.Before departure :
1. Who issued the ticket? We open the pnr and check the passengers. We need to open the 157-ticket and check IATA
office identification (pv/). Two options:
QR CC, ATO, CTO, IBE any QR sales channel, we can always proceed with changing the price
Travel Agency :

Before departure we cannot change the ticket, the office that issued the ticket should
handle it, but 96 hours rule: if its up to 96 hours before departure in urgent cases (e.g. travel agency
is closed for the weekend), its up to 96 hours from the call to the departure. If the new date of
departure exceeds 96 hours (e.g. the flight was set for the 8 th of March and the passenger wants to
change it for 20th of March), we remove the segments to avoid no-show (we remove the o/b by using
xe2,3), but we should not change the ticket.
Afer departure at least one coupon is flown, we can always change TAs ticket, as per rules
and conditions.
STA this ticket is completely closed for us, we cannot change it any time.
2. Conditions twdtkt. In order to check the rules of already issued ticket, we have to use fare quote display, city
pairs, date of departure (it influences also the seasonality), date of issuance (on the example below theres no
advance, that was the same day), booking class (we look at the first letter of the fare, not at the booking class,
because it might be different for intra-Gulf flights). FQDBRUMEL/D31OCT15/R,31OCT15/CY
- no fees, but we still need to check them + there are some fees nrf non-refundable
Ap advanced purchase, always mentioned in days min in days max in months
R indicates if its a mileage or a routing fare dates/days-seasonality, if theres a plus, there are more restrictions
and we have to check them
We check the conditions for the fare on the ticket (F8)
fqn4*pe
FQDBRUMEL/D31OCT14/R,31OCT14/CL for the i/b (because we compare it and cut in half)
No open-jaw exactly the same city pair

Childs fare:
We can skip childs indicator, because it does not influence the conditions
fqdwawktm/d20may15/r,19jan15,-chx/cd - exactly the same fare conditions, but still we can reach it from
this entry
fqdwawktm/d20may15/r,19jan15,-in/cd for the infant

Intra-gulf currencies 20.000 = twenty, not twenty thousand

STPC
Stop-over for the purpose of connection
1.Connecting time at HIA more than 8 hours, less than 24 hours. Immediate connection shorter than 8 hours. How
long does the passenger have to stay at HIA.
2.Is there any immediate connection on that day? Only on the segment going to and out from Doha.
3.Are there any seats available in the same cabin? (not the same booking class, but the booking class can be only
higher than the previous one)
3.Purely QR flights:
QR is operating an immediate connection with seats available in the desired cabin - we cannot offer hotel but we can
change passengers flight at proper fees so that he does not have to wait so long. Anyway, the passenger is not
eligible for STPC.
QR is operating, but there are no seats available in the desired cabin. We cannot re-book the passenger, so we allow
STPC but not for free, because there was an immediate connection, but the passenger did not book it. Paid STPC is
permitted. $125 per person in economy, $150 per person in business and first.
QR is operating, there are no seats available in the immediate connection but theres one in the middle. To use paid
STPC we have to put the passenger into the closest possible flight, the next afer the immediate connection. If we re-
book him, he will be eligible for paid stpc, if we do not re-book him, he is not permitted for any stpc.
QR is NOT operating any immediate connection, all the connections have the transit time between 8 and 24 hours.
OTQ passengers have to pay for STPC. Booking class is higher than otq in economy and all business and first class.
The passenger is already booked for the shortest connections on that day, the passenger is eligible for STPC paid
$125 (economy OTQ) or free of cost (economy other than OTQ, business and first).
QR, there is no immediate connection and the desired cabin on the second shortest connection is sold-out the next
connection with seats available in the desired cabin on particular date, we will make the passenger eligible for STPC
(paid OTQ, free of cost all the rest).
Tickets booked with miles: a redemption tickets. The passengers are also eligible for STPC, but for redemption tickets,
STPC is ALWAYS PAID.
The passenger upgrades his ticket with miles (from economy to business) we collect the charge as per business class
if the class was not originally for free. If it was originally for free, we dont take any extra money.
Itineraries that involve GCC countries STPC is not permitted, neither paid, nor free. It does not include Saudi Arabia.
Saudi Arabia is excluded.
We dont provide STPC for children travelling alone, the flight attendant has to take care of the child.
No STPC for meda passengers, because they need special medical documentation.
No STPC for the passengers with temporary passports.
Code-share flights rules are the same, but both of them are at least marketed by QR and at least one is operated by
QR. Then we use general rules.
Interlines (marketed and operated by other airline than QR): interline going to or out of Doha STPC is not permitted,
no STPC at all.

Whats included:
1. Transit visa to exit this airport
2. Hotel shuttle
3. Accommodation
4. Vouchers for food (100QAR from 11 to 19 hours stay in economy, 19 to 24 hours 150QAR, premium 11 to 19
175QAR, 19 to 24 250QAR), meal allowance is not refundable. Under 11 hours theres no voucher at all.
Economy 3-star hotel(at least, theris no name fo the hotel on the confirmaiotn), business 4-star hotel, first
5-star hotel (the name of the hotel is written on the confirmation)

Time frame: 3 days, less than 3 days the passenger has to ask at the airport. 3-5 days is urgent, but we can still try
to do it.