Escolar Documentos
Profissional Documentos
Cultura Documentos
URAIAN MATERI
Memahami monolog yang muncul pada situasi kerja tertentu
Pengertian Monolog
Monolog adalah pembicara tunggal yang tidak memberi kesempatan orang lain untuk ikut
berbicara . Si pembicara ini, melakukan percakapan tunggal yaitu dia melakukan
percakapan sendiri.
Sebagai contoh:
a. Introducing by self
b. Telling story or work according to the situation. etc.
LANGUAGE IN USE
1. Asking about Someone job.
Some FRPPRQH[SHULHQFHVRPHRQHVMREDUH
What do you do?
What is your occupation?
What is you profession?
For examples;
a. What is A chef ?
A chef is someone who cooks food in the restaurant
b. What is a nurse duty in the Hospital?
A nurse is someone who takes care a patient
c. What is a farmer doing?
A farmer is someone who plants many plants in the field.
d. Pan is something that use for boiling water.
2. Describing Someones job
,I\RXZDQWWRGHVFULEHVRPHRQHVMRE\RX
The name or kind of a job
(J,PZDLWHU
Eg. The work place
The job description
e.g.I reserve food etc.
3. Grammar in Focus
Study these following sentences. Pay to attention to the underlined words.
A computer programmer writes the step by step instruction the direct computers to
process (get along with English book pg.7, activity 8)
VERB TO NOUN
There are two nouns forming.
I. Concrete Noun
Noun has concrete form and it can feel
Examples: Endang (person name); man (he); Surabaya (City); gold; table; etc.
II. Abstract Noun
Noun has abstract form and it cant feel and look but it is able to imagine.
Examples: wisdom; happiness; life; wealth; friendship; faith; etc.
There are four kinds of concrete form
1. Proper Noun (kata benda tersendiri)
Noun passed by Capital letters of name. They are Person name, city, nation, school,
company, place names etc. Example: Riyan; Ratna; Surabaya;Canada; Airlangga
University; Buana Computer; etc.
2. Common Noun (kata benda biasa)
Example: Riyan; Ratna; Surabaya;Canada; Airlangga University; Buana Computer;
etc.
3. Material Noun (kata benda yang berasal dari bahan mentah/ bahan baku)
Noun is coming from mines and basic material others.
4. Collective Noun (kata benda bersama)
Noun is as an association form
Example: crowd (perkumpulan orang);division (sekumpulan serdadu);class
(sekumpulan murid; flet (sekumpulan kapal perang); cattle (sekumpulan binatang
ternak) ; parliament (DPR).
Abstract Noun
It can classify used from verb, adjective and as others.
1. verb to Abstract Noun:
a. Adding a suffix - ment
Advertise : mengiklankan Advertisement : iklan
Agree : menyetujui Agreement : persetujuan
Argue : berdebat Argument : perdebatan
Arrange : menyusun Arrangement : penyusunan
Develop : mengkembangkan Development : perkembangan
Entertain : menjamu Entertainment : perjamuan
Measure : mengukur Measurement : ukuran
e. Adding a suffix - t
h. Adding a suffix AL
Remove : memindahkan Removal : perpindahan
Approve : menyetujui Approval : persetujuan
Try : mencoba Trial : percobaan
Continue : melanjutkan Continual : kesinambungan
Arrive : tiba Arrival : kedatangan
j. Adding a suffix TH
Grow : tumbuh Growth : pertumbuhan
Die : mati Death : kematian
Deepen : memperdalam Depth : kedalaman
Bear : melahirkan Birth : kelahiran
Sleep : tidurnya
Play : permainan
Visit : kunjungan
Smile : senyuman
Plant : tanaman
Dream : mimpi
Show : pertunjukan
Love : cinta
Dance : taraian
Help : bantuan
Aid : pertolongan
Laugh : tertawanya
Look : pandangan
Change : perubahan
Need : kebutuhan
Touch : sentuhan
NOUN TO ADJECTIVE
a. Adding a suffix - y
Discover : menemukan Discovery : penemuan
Deliver : menghantarkan Delivery : hantaran
Injure : melukai Injury : luka
Recover : menyembuhkan Recovery : kesembuhan
Wealth : kekayaan Wealthy : kaya
Health : kesehatan Healthy : sehat
Mist : embun Misty : berembun
ADJECTIVE TO NOUN
1. Adjective Ness
3. Adjective - th
Adjective meaning Abstract Noun Meaning
Young : muda Youth : masa muda
Important : penting Importance : pentingnya
Deep : dalam Depth : dalamnya
Hot : panas Heat : panasnya
Poor : miskin Poverty : kemiskinan
Wise : bijaksana Wisdom : kebijaksanaan
Long : panjang Length : panjangnya
True : benar Truth : kebenaran
NOUN TO VERB
a. By adding suffix en of Noun
Noun meaning Verb meaning
Fright : ketakutan Frighten : menakuti
Threat : ancaman Threaten : mengancam
Haste : ketergesaan Hasten : mempercepat
Strength : kekuatan Strengthen : memperkuat
Length : panjangnya Lengthen : memperpanjang
Advertisement
is announcement to the public that contains the promotion of a stuff or service. Function of
advertisement is to inform the readers about new item or new promotion or to persuade
someone to buy something.
Announcement
URAIAN MATERI
Language in use
Here are some common expressions dealing with reservations.
A. Making a reservations
If you want to make a reservations, you can use the following expressions
,GOLNHWRPDNHDUHVHUYDWLRQV
,GOLNHWRERRNDURRPIRU-DQXDU\
,GOLNHWRERRNDGRXEOHURRPIRUWKLV
Etc.
We can also use some expressions to ask about the facilities, payment, and other
needs. Here are some of the expressions commonly used.
Can I reserve a table for two for lunch?
What facilities does the hotel offer?
Can I book a train seat for tomorrow morning?
Etc.
B. Helping with a reservation
When you want to make a reservation, you can do it by phone, e-mail, or other
ways. The following are some expressions usually by a reservation clerk.
May I help you?
Can you tell me about your address?
,PVRUU\WRLQIRUP\RXWKDWDOORXUWD
Let me repeat the information. Etc.
C. Confirming a reservation
After you make a reservation, you should make a confirmation. Some expressions
to confirm a reservation are:
,GOLNHWRUHFRQILUPP\UHVHUYDWLRQ
,GOLNHWRFRQILUPP\IOLJKW
D. Cancellation a reservation
If you want to cancel your reservation, you can use the following expressions:
,GOLNHWRFDQFHOmy flight
,PDIUDLG,KDYHWRFDQFHOP\UHVHUYDW
,PVRUU\WRLQIRUP\RXWKDW,KDYHWR
Etc
F. Making arrangement/appointment
Some expression used to make an appointment are:
I wonder if we could arrange a time to have lunch tomorrow
Are you free next Saturday?
Will you be available this afternoon.
As for the responses for the expression above, we can use some responses Such
as:
,PUHDOO\WKLQNVRUU\EXW,YHJRWVR
,PVRUU\,OOEXV\QRZ
I think tomorrow afternoon is okay.
TENSES
Dalam belajar tenses hal yang paling pokok dan perlu dipahami adalah Pattern/Pola
dan Keterangan Waktunya.
A. Present
Tenses Pola Ket. Waktu
(YHU\
Present tense S + V1 (es/s)
Now, usually, always, generally
Now, at the present, at this
Present Continuous S + Tobe + Ving
moment, today
Lately, recently
Present Perfect S + Have/has + V3 For + periode waktu
Since + S + V2
For + periode waktu
All day, this weeks
Present Perfect
S + Have/has + Been + Ving )RUWKHODVW
Continuous Tense
Sampai sekarang masih
berlangsung
Eg.
: We get up early every day.
She has been studying hard for the last two months.
Catatan :
1. Beberapa kata kerja tidak dapat dalam bentuk continuous adalah :
Need, want, remember, forget, like, know, believe, trust, understand, belong, own, appear.
2.
B. Past
Tenses Pola Ket. Waktu
Yesterday; Last
Past tense S + V2
DJR
:KLOH $V
Past Continuous S + Tobe + Ving
When + S + V2
%HIRUH :KHQ
Past Perfect S + had + V3
$V 8QWLO
For + periode waktu
Past Perfect Continuous
S + had + Been + Ving S+ V2
Tense
When
Before
B. Future
Tenses Pola Ket. Waktu
7RPRUURZQH[WZH
Future tense S + Shall/will + V1 day)
This weekend
At this tomorrow
Future Continuous S + Shall/will + be + Ving At ten tomorrow
When + S + V1(es/s)
By + ket. waktu
Future Perfect S + Shall/will + Have + V3
When + S + V1(es/s)
)RU%\NHW
Future Perfect 1H[WIRU
S + Shall/will + have + Ving
Continuous Tense When + S + V1(es/s) for
ket. waktu
Eg. : By the end of this week he will have finished reading the novel.
Next year she will have been studying English for three years.
office
a. directs c. directing
b. will direct d. will direct
3. A : I forgot to return this book to the library last week
B : :HOO,PDIUDLG\RXDILQHZKHQ\RXU
a. having to pay c. have had to pay
c. will have to pay d. had had to pay
4. ,KRSHWKDWE\WKHWLPHP\IDWKHUUHWLUHV
a. get c. have got
b. got d. will have got
5. %\WKHHQGRIWKLVZHHN,IURP0DOD\VLD
a. have been back c. would be back
b. may be back d. will have been back
SUBJUNCTIVE WISHES
VERBS FORMS FOLLOWING WISH
VERB FORM IN
TRUE SENTENCE VERB FORM
FOLLOWING WISH
A wish about thea. She will not tell me. a. I wish (that) she would Wish is used when the
future b. He isnt going to be here tell me. speakers wants reality to
c. She cant come tomorrow b. I wish he were going to be different. To be
be here. exactly the opposite
c. I wish she could come verb forms similar to
tomorrow those conditional
A wish about the d. I dont know French d. I wish I knew French sentences are used
present e. It is raining right now e. I wish it werent raining Notice the examples.
f. I cant speak Japanese right now Wish is followed by a
f. I wish I could speak noun clause. The use of
Japanese. that is optional and
Usually it is omitted in
A wish about the g. John didnt come g. I wish John had come speaking.
past h. Mary couldnt come h. I wish Mary Could
have come.
Notes :
In a conditional sentence, use were instead of was.
Examples:
1. The President wishes all Indonesian people donated some money to the tsunami
victims
_____________________________________________________________________
2. Many people wish earthquake and tsunami had not stricken the beach areas
_____________________________________________________________________
3. The man wishes He could find his lost child
_____________________________________________________________________
4. 0\JUDQGPRWKHUZLVKHVPDQ\WVXQDPLYLFWLP
_____________________________________________________________________
5. If only I had gone to Bali for my vacation last year
_____________________________________________________________________
6. If only you had told me about the disaster earlier.
_____________________________________________________________________
7. ,IRQO\WKHIDPLO\KDGQWVZXPLQWKHEHDF h
____________________________________________________________________
8. My mother wished I had taken her advice
_____________________________________________________________________
9. If only you could come to the charity concert
_____________________________________________________________________
10. 7KHVXQLVQWVKLQLQJ,ZLVKWKHVXQBBBBB
now
CONDITIONAL SENTENCES
(If Clause)
Kalimat Majemuk > kalimat yg terdiri dari Induk kalimat (main clause) dan anak kalimat
(if clause/ subordinate clause) yang mana induk kalimat dapat berdiri sendiri dan tidak
membutuhkan keterangan lain, sedangkan anak kalimat tidak dapat berdiri sendiri dan
membutuhkan keterangan lain.
1. PRESENT REAL
IF CLAUSE MAIN CLAUSE FACT
it is possible to happen.
if+Simple Present
S+Modal1(will)+inf.+O I may graduate in March
If I graduate in
I will take master degree in July. so I may take master
march
degree in July.
2. PRESENT UNREAL
IF CLAUSE MAIN CLAUSE FACT
Simple Present
if+Simple Past
S+Modal2(wouldl)+inf.+O ,GRQWJUDGXDWHL
If I graduated in
I would take master degree in July. 0DUFKVR,FDQWW
March.
master degree in July.
3. PAST UNREAL
IF CLAUSE MAIN CLAUSE FACT
Simple Past
if+ Past Perfect ,FRXOGQWWDNHPD
S+Modal2(would)+have+V3+O
If I had graduated in degree in July because I
I would have taken master degree in July.
March. GLGQWJUDGXDWHLQ
March.
BAHAN AJAR 03
Learning Outcomes
Listening
Identifying and noting down expressions used in a presentation
Speaking
Presenting a report using functional expressions in front of the class
Reading
Reading and Comprehending texts about reports
Writing
Making a rough draft of report based on an outline
DESCRIPTION
Presenting Reports
Report is a summary of an activity written or orally delivered in institutions, offices
or business firms by a personnels responsibilities to do after arranging some duties
concerning with his or job
Learn some expressing used in opening a speech
-*RRGPRUQLQJODGLHVDQGJHQWOHPHQ
-'LVWLQJXLVKHG+RQRUDEOHJXHVWVFKRROSULQFLS
-My EHORYHGWHDFKHUIULHQGV
-I am pleased to welcome you in this party/celebration
- Speak Cleary
Your voice should loud enough to be hard by the audience. if your voice is weak, your
audience will not give good attention.
If it happens, you will not get good impression from your audience.
an experiment or research.
what was achieved during the course of the experiment.
what was concluded and how this compares with previous published results.
5HSRUW:ULWLQJ
Writing the Report
This section deals with the next step, writing the important sections of your report: the introduction,
conclusion and abstract. They are important because 9 times out of 10, readers will focus on these
sections.
Abstracts, Introductions & Conclusionswhat's the difference?
An abstract is a brief statement which outlines the report in full; what was done, achieved,
decided and concluded.
The introduction is a section which states your aims and some required background
knowledge. An introduction will also outline the body of the report (where you state what
you will do).
Don't confuse the introduction with the abstract or summary; they are very different. Writers often
confuse the main purpose behind writing an introduction and an abstract. The common
misconception is that one is simply a smaller version of the other (that the introduction is a
rewritten, chopped-up version of the abstract). However, this is not the case.
The Abstract
Most reports need an abstract, but they are generally more important for technical reports or
scientific documents.
Top Ten tips for presenting your key points with lasting impact
How can you best emphasize the key points of your presentation so that your audience
hears, digests and remembers your message? What are you doing to ensure that your
listeners remember the right parts of your presentation?
Picture yourself delivering a presentation to your management team, a proposal to the
evaluation committee or instructions to your staff. Guess what? They aren't hanging on
your every word. However, when you present your key points - you want people to listen,
believe and remember your message. How do you do that? Use the following techniques
to give the key words of your presentation more impact.
1. Announce, "This is important." Then deliver the important line. Teachers grab
attention by saying, "This will be on the exam." You could state, "This is a million dollar tip."
2. Pause, just before, and after, you say the important point. This is similar to placing
quotation marks around the important line. Notice the effect of the pause at an awards
presentation when the MC says, "May I have the envelope please?"
3. Deepen the tone of your voice to increase the believability. Practice this, "And in
conclusion," (deepen your voice) "I am the best one for the job." Just for fun, when you are
alone, try it in a higher pitched voice and notice the difference. Think James Earl Jones.
4. Make them laugh just before, then get serious and deliver the important message.
This is a good attention getter and very helpful when you want to change directions. When
your listeners laugh they open their minds and are more willing to accept new information.
5. Move just before you speak - then stand still while delivering the important message.
This is especially effective if you pace or move a lot when you speak. Stand still when you
deliver the important words. Your audience can't listen to your words if they are busy
watching you move.
6. Look your audience in the eye - never read the important message. If you have to
read it - then it looks like you don't really know your message or believe it. Know your
message, rehearse it and deliver it directly to your audience.
7. Smile. Your audience will believe you more when you smile during your
presentation. They listen with their eyes and ears. Be friendly to the eyes and the ears of
your audience. If they don't like what they see - they won't listen.
8. Tell a story of how this lesson was learned or applied. The earliest presentations were
stories told by our cave-dwelling ancestors. The story lessons were remembered. If only
more teachers and professors of today remembered the wisdom of our ancestors. Folks
love stories. They hate lectures. Just ask your kids.
9. Repeat your main message three times during your presentation. If you want it
remembered - repeat it and repeat it again. The first time they weren't listening. The
second time they caught part of it and the third time they might hear it and remember it.
10. Reinforce the key message with images. Your listeners retain images better than
words. Attach your presentation messages to word pictures, visuals and body language.
In your presentation some key words will be more important that the rest. If you want your
audience to pay attention to any part of your presentation - it is the key words. Wake them
up and anchor those key messages with these top ten tips for presenting your key points
with impact.
Example Abstract
A trailer rig was used to analyze the properties of an undamaged [1] Set up procedure
system and experiment with a range of instrumentation. [1] [2] Initial findings
It was found that two modes of vibration exist, these being longitudinal [3] Conclusions
vibration and rotational. The damping ratio and natural frequency were [4]Recommendations
calculated and are included in this report. The damping was found to
be linear. [2] While the experiment was useful it did not closely
resemble road conditions. Actual road conditions would result in
successive bumps and constant vibration while the wheels rotated the
whole time. [3] Finally, it was decided that given cost considerations,
the XY plotter provided accurate results and manageable data. [4]
The Introduction
The aim of an introduction is to state what you have been asked to achieve and list your current
course of action.
Example Introduction 1
Example Introduction 2
Machinery and equipment in industry is heated up and [1] Background
brought on line gradually to avoid problems generated by [2] Aim; it is not necessary to
thermal generated stresses. [1]In this experiment the outline everything in a short of
severity of stress due to sudden temperature changes are introductory report. Be
examined. [2] succinct!
The Conclusion
The conclusion (along with the introduction and abstract) is generally the section most read by
FOLHQWV,I\RXFDQFRQFOXGH\RXUZRUNILQGLQJVZHOO
\RXUZRUNVVLJQLILFDQFH\RXUDFKLHYHPHQWVDQGZKHW her your aims have been successful or not.
Even in the face of failure, e.g. your experiments do not work, a proper conclusion would
demonstrate an understanding of what you achieved. Here is how to do that:
Note the shortcomings and pitfalls of the methods and/or equipment used
State your findings from the analysis of your data
Outline possible recommendations (e.g. provide suggestions for further research).
Recommendations may form a separate heading if substantial.
A Note of Caution
Do not use your abstract to write your conclusion or vice versa as the reader will believe you have
not put enough thought into why you are doing your work. Remember the abstract, introduction
and conclusion have different purposes, different emphasis and different structures.
Example Conclusion
The results of the damping coefficient and the natural frequency of [1] Findings and what
the system are fairly consistent given the small amount of data given was achieved
and how prone this method is to error. [1] [2]Recommendations
In looking at the data provided by the pointer and scale it is
surprising that the results were so consistent. The equipment was
difficult to use and read and not really adequate for this type of
testing. [1]
The LVDT transducer provided clear results for the XY plotter and
the digital oscilloscope, both providing graphs that were very clear. I
recommend the use of the XY plotter over the digital oscilloscope
due to their difference in price ($4000 for a XY plotter and $7000 for
a digital oscilloscope). The XY plotter does not require the use of a
computer and printer to get it into a hard copy form where the data
can be analysed.[2]
5HSRUW:ULWLQJ
How should I present my report?
READ assignment guidelines in your course outlines. Reading these instructions will
inevitably save you hours in that final effort to finish the report.
Impress your marker by making it look like a professional report. You can do this easily
because many word processing programs have a report template you can use or adapt.
Type your report; it makes your work easier to read.
If you need to do calculations by hand, adhere to the following guidelines:
o Rule your page. Put answers to all your calculations in a right hand column. This
stops the reader from having to search your page for them.
o Double space your work. Don't squash visuals and text together.
Everything must be geared towards making it easy for your readers. See our brochure
on Technical Writing for additional advice on language and layout of reports.
Look at past reports. The library has thesis reports (hard copy and online) in the
collection. Your school also has 4th year honours thesis reports and Masters and PhD
thesis reports.
BAHAN AJAR 04
URAIAN MATERI
Memahami manual penggunaan peralatan
Learn the information, complete the dialogues based on the information you read on
the chart
Note : The information is about the trouble shooting and some simple solution to problem
which may affect your car audio system with VCD,CD,MP3 disc player and Am/FM
stereo Digital Tuning Radio.
TROUBLE SHOOTING
6WXGHQW$,KDYHDSUREOHPZLWKP\FDU
Student B : Have you check the battery on the remote control?
6WXGHQW$1R,KDYHQW2K\H s, I should change the battery
Thank you for reminding me about it.
6WXGHQW%<RXUHZHOFRPH
6WXGHQW$:K\FDQW,LQVHUWWKHGLVF"
6WXGHQW%0\EHWKHUHVDQRWKHUGLVFLQVL
Student A : What should I do?
Student B : Eject first disc and insert another one into the unit.
BAHAN AJAR 05
2. Business Letter
When somebody writes a letter to his boss in the office or when he applies for a job he
must write a business letters. he cannot tell everything he feels. he write things to the point,
because the person he writes the letter to is always busy and doHVQWKDYHPXFKWLP
read long letters. A business letters follows certain regulation
However, most letters consist of:
-The heading
-The Opening
-The salutation
-The body
-Closing
- Complementary close
- Sincerely
- Signature
- Sender
2. Letters answering
They are answering all the coming orders from big and small companies, some times they
use a special from for this kinds of letter, unless it request a personal massage. Some times
GLIILFXOWWRZULWHEHFDXVHWKH\KDYHWRUHI
delivery,
These letters require the utmost tact and courtesy
4. Sales Letters
People use these letters for special purposes: for selling products or services
Your email confirmation (copy enclosed), which soon followed my booking further
confirmed that the hotel ********* on our booking was classified 4 star. Upon reaching
the destination I was incredibly frustrated to discover that the hotel ********* was in
fact classified as a three star. This in itself is cause for severe discontent, however to
compound matters the condition of the room and lack of information was nothing short of
a disgrace.
The condition of the room was subject to the following disgraceful conditions:
Hair on the floor in the bathroom
Shower was very dirty stains around the floor and up the walls
There was what appeared to be a blood stain on the mirror
The bed sheets had several stains and hair on them
Brown stains on the wall of the bathroom
Large amount of dust on the table
Stains on walls of room
Air conditioning did not work
Some of the lights did not work
Ceiling unstable (sections hanging down)
Enclosed with this letter you will find photographic evidence that documents the dreadful
room conditions. Upon complaining to the hotel they were unable to provide us with
another room and sent someone to change the sheets, however the room remained in a
disgusting state. We were forced to hand over our accommodation vouchers at the airport
and as such had no means of contact with a representative. There was no information
board and the hotel took some considerable time to get details of the company with which
we had been assigned accommodation. Once details had finally been discovered we
contacted ********* only to discover that they had no idea who we were. It took several
phone calls to finally clarify the situation at which point we were informed that your
company had not made them aware that we were staying at the *********, and if it
wasnW for us initiating contact with them then they would not have come to greet us.
During this period we attempted to contact your company on several occasions to get
details of the accommodation representatives however your organization was completely
unsupportive. I asked to speak to the representative who we had booked with and at first
was told that she did not even work for your organization. On a subsequent phone call I
was told that she did work for your organization but she was away from the office. In any
case we were desperate to get contact with are present and none of your employees were
able to assist us which was completely unacceptable.
After a long series of phone calls a representative from ********* was finally sent out to
meet us on our second day at 7:00 in the evening. Thankfully this representative was very
helpful, however she informed us that it was not possible to change hotel that evening
and that we would have to wait until the following day (the third day of our KROL dD\ to
be able to move. Furthermore they were unable to allocate us another hotel free of charge
as they had sent details to you stating that the ********* is in fact a three star hotel and
that it was your responsibility. We showed the ********* representative the condition of
our room and she was absolutely appalled at the conditions, after inspecting the room she
stated that Whis is the worst three star hotelthat she had seen. So not only were we
provided with a three star hotel instead of the four star hotel that we purchased, the
conditions of this three star hotel were repulsive and squalid.
Upon contacting your company once again, I was informed by one of your employees
that there was nothing that you were able to do to help us, and that we would have to
write to you once we had returned to the UK in order to gain compensation. Therefore we
were forced to take it upon ourselves to cover the cost of moving to another hotel in order
to gain a reasonable level of comfort, this however did not occur until the third day at
which point our holiday and new year celebrations had been ruined beyond repair.
A further complaint that I have is that at the airport I paid 35 to have extra leg room only
to get on the plane and be placed in a seat that had less leg room than the standard seats.
In selling my partner and I this holiday you have broken the law as you have
misrepresented our hotel as a four star rating when it was in fact a three star rating.
I aware that your organization is ABTA protected and I would like to point out that you
have failed to comply with the ABTA code of conduct. Firstly you have broken 1A which
states that you must
Make every effort to ensure that accurate information is provided to enable Clients to
exercise an informed judgment in making their choice of Travel Arrangements.
Make every effort to ensure that accurate information is provided to enable Clients to
exercise an informed judgment in making their choice of Travel Arrangements.
Secondly you have broken the code of conduct 1D which states that you must
Ensure that no Advertising or Promotion or any other publication, whether in writing
otherwise, shall contain anything that is likely to mislead the public.
Thirdly you have broken the code of conduct 4E which states you must
Where appropriate and subject to their reasonable discretion, provide prompt assistance to
Clients in difficulty.
Finally you have broken code of conduct 6A which states you must
Maintain a high standard of service to Clients.
To summarize this letter what I am demanding from your company is the following:
A full refund on the accommodation at the ********* hotel
290 to cover the cost of the new hotel (I have enclosed a receipt as proof of purchase
from *********)
A considerable compensation payout for the distress and aggravation caused
35 refund for additional leg room on flight
Payment to cover phone calls (unable to provide proof at this stage as I have not
received a statement from my phone company)
If an acceptable compensation agreement is not achieved then I will have absolutely no
hesitation in taking further action including issuing legal proceedings and reporting your
organization to media watchdogs.
I look forward to your prompt response.
Yours faithfully,
*********
BAHAN AJAR 06
URAIAN MATERI
2.1 Description
An important aspect of a quality system is to work according to unambiguous (clear)
Standard Operating Procedures (SOPs). In fact the whole process from sampling to the
filing of the analytical result should be described by a continuous series of SOPs. A SOP
for a laboratory can be defined as follows:
"A Standard Operating Procedure is a document which describes the regularly recurring
(repetition) operations relevant to the quality of the investigation. The purpose of a SOP is
to carry out the operations correctly and always in the same manner (way). A SOP should
be available (whip out /Prepare) at the place where the work is done".
A SOP is a compulsory (mandatory) instruction. If deviations (digression /(penyimpangan)
from this instruction are allowed, the conditions for these should be documented including
who can give permission for this and what exactly the complete procedure will be. The
original should rest at a secure place while working copies should be authenticated (the
original a proof) with stamps and/or signatures of authorized persons.
Several categories and types of SOPs can be distinguished. The name "SOP" may not
always be appropriate (suitable), e.g., the description of situations or other matters may
better designated protocols, instructions or simply registration
forms. Also worksheets belonging to an analytical procedure have to be standardized (to
avoid jotting (menonjol) down readings and calculations on odd pieces of paper).
SOPs
6. PROCEDURE
6.1 Administration
The administration of SOPs for the Chemistry Department can be done by the Head of
Laboratory.
6.2 Distribution of SOPs
When the Sop fulfils all the necessary requirements it is printed. The author hands over the
manuscript (or the floppy disk with text) to the SOP administrator who is responsible for
the printing. The number of copies is decided by him/her and the author. Make matrix of
distribution (see Guidelines for Quality Management Fig. 2-1).
The author (or his successor) signs all copies in the presence of the administrator before
distribution. As the new copies are distributed the old ones (if there was one) are taken in.
For each SOP a list of holders is made. The holder signs for receipt of a copy. The list is
kept with the spare copies.
Copying SOPs is forbidden. Extra copies can be obtained from the SOP administrator.
Users are responsible for proper keeping of the SOPs. If necessary, copies can be protected
by a cover or foil, and/or be kept in a loose-leaf binding.
7. ARCHIVING
Proper archiving is essential for good administration of SOPs. All operating instructions
should be kept up-to-date and be accesible to personnel. Good Laboratory Practice requires
that all documentation pertaining to a test or investigation should be kept for a certain
period. SOPs belong to this documentation.
8. REFERENCES
Mention here the used Standards and other references for this SOP.
PROT 005 - The Use of Laboratory Notebooks
LOGO STANDARD OPERATING PROCEDURE Page: 1 # 2
1. PURPOSE
To give instruction for proper lay-out, use and administration of Laboratory Notebooks in
order to guarantee the integrity and retrievability of raw data (if no preprinted Work Sheets
are used), calculations and notes pertaining to the laboratory work.
2. PRINCIPLE
Laboratory Notebooks may either be issued to persons for personal use or to Study
Projects for common use by participating persons. They are used to write down
observations, remarks, calculations and other actions in connection with the work. They
may be used for raw data but bound preprinted Work Sheets are preferred for this.
3. REQUIREMENTS
Bound notebooks with about 100-150 consecutively numbered pages. Any binding which
cannot be opened is suitable; a spiral binding is very convenient.
Both ruled and squared paper can be used. On each page provisions for dating and signing
for entries, and signing for verification or inspection may be made.
4. PROCEDURE
5.1 Issue
Notebooks are issued by or on behalf of the Head of Laboratory who keeps a record of the
books in circulation (this record may have a format similar to a Laboratory Notebook or be
part of the HoL's own Notebook).
On the cover, the book is marked with an assigned (if not preprinted) serial number and the
name of the user (or of the project). On the inside of the cover the HoL writes the date of
issue and signs for issue. The user (or Project Leader) signs the circulation record for
receipt.
5.2 Use
All entries are dated and made in ink. The person who makes the entry signs per entry (in
project notebooks) or at least per page (in personal notebooks). The Head of Laboratory
(and/or Project Leader) may inspect or verify entries and pages and may sign for this on
the page(s) concerned.
If entries are corrected, this should be lined out with a single line so that it is possible to
see what has been corrected. Essential corrections should be initialed and dated and the
reason for correction stated. Pages may not be removed; if necessary, a whole page may be
deleted by a diagonal line.
Author: Sign.:
QA Officer (sign.): Date of Expiry:
5.3 Withdrawal
When fall, the Notebook is exchanged for a new one. The HoL is responsible for proper
archiving. A notebook belonging to a Study Project is withdrawn when the study is
completed.
When an employee leaves the laboratory for another post (s)he should hand in her/his
notebook to the HoL
6. ARCHIVING
The Head of Laboratory is custodian of the withdrawn Laboratory Notebooks. They must
remain accessible for inspection and audit trailing.
BAHAN AJAR 07
URAIAN MATERI
3.6. Menulis surat bisnis dan laporan sederhana
Writing Reports
Pendahuluan (5)/ latar belakang
Kata pengantar(2)
Tujuan (6)
Daftar pustaka (11)
Kesimpulan (8)
Pembahasan (7)
Penutup (9) Kritik dan saran (10)
Daftar isi (4)
Motto (3) / Halaman persembahan
Judul (1)
Explanations ;
Laporan adlah sebuah hasil kinerja dari pengamatan, penelusuran, analisis sehingga
mendapatkan bebagai informasi yang dapat dilporkan secara langsung.
Terms of Reference
Margaret Anderson, Director of Personnel has requested this report on employee benefits
satisfaction. The report was to be submitted to her by 28 June.
Procedure
A representative selection of 15% of all employees were interviewed in the period between
April 1st and April 15th concerning:
Because it so closely mirrors the real commercial world, business actually has a language
of its own. The language of business is known either as the report format or as report style
writing. In this tutorial the two terms are used interchangeably.
In most cases your Business Studies teachers will prefer that you use report style writing
for your assignments instead of the more familiar "essay style" of writing that you have
become so accustomed to over the past ten years.
For example: The sentence below contains the same words but there is a
slight difference in presentation. The first sentence is written in report style
writing and the second sentence is written in standard essay style.
(Sentence one , written in report style writing)
The good news is that report style writing is:
easy to learn
easy to organize and
likely to help earn you higher marks in Business Studies.
In the business world decision making is critical. Business people need access to
information that is:
Business managers dont want, nor do they have time, to wade through paragraphs or
pages of non essential information. In a growing number of businesses decision makers
refuse to deal with reports or proposals that are over specified lengths.
For example: More commonly now employment advertisements do not
include telephone business names or telephone numbers for applicants to
respond. Instead they specify that interested parties should send a one page
resume by email. Imagine the time saving for personnel managers.
Hence, the development of the business report, or in our case, business report style
writing for extended response questions and assignments.
An important point in favour of report style writing for your purposes is that, in most
cases, well organised reports are less time consuming to evaluate. Ask your teachers
which they prefer to mark, report style assignments or essays.
Looking beyond the classroom, there are some practical reasons for becoming acquainted
with the report medium.
The prestigious Wall Street Journal has suggested that 75 per cent of jobs created
between 1982 and 2010 require, or will require, report writing skills.
Baden Eunson, Australian author of "Writing and Presenting Reports" states that
"being able to write reports and being able to deliver oral presentations upon the
subject matter of those reports are skills that are much sought after".
A quick and practical way to see how the business report format is used by business
managers, is to get ahold of a public companys annual report. Virtually any report from
any public company will do. To illustrate we have selected excerpts from the 2001 annual
reports of the National Australia Bank and of Woolworths.
The banks full annual report is well over 100 pages detailing hundreds of items, from key
financial ratios to total remuneration paid to company directors. To read and become
familiar with all the pages would be a fascinating, although time consuming task, critical
for the professional analyst, but overwhelming for the average stakeholder.
The graphs below are adapted from information contained in the 2001 Annual Report of
the National Australia Bank.
National Australia
Bank Group financial
highlights
Dividends
Dividends paid to
shareholders rose by a
significant 9.7 per cent, the
tenth consecutive year that
dividends have increased.
Dividends continue to be fully
franked.
Assets
The 2001 Woolworths' Annual Report is also an impressive document although it is less
than half the physical size of its counterpart from the National Australia Bank.
The Woolworths' report is extremely reader-friendly, almost fun to read. It too is filled with
factual information, but is nicely broken up with readable charts, graphs and colour photos
of some of Woolworths' 140 000 staff members at work. As with all annual reports, the
financial statements and detailed notes to the financial statements are found in the final
part of the report.
The Woolworths' document begins with a report-style presentation titled About Us. Part of
the text is reproduced here.
Imagine how much brighter and more impressive this page actually looks with colour
photos beside each major point.
About Us
Our company
Location
We operate more than 1 400 stores in Australia, plus an additional 33 Dick
Smith Electronic stores in New Zealand.
Shareholders
Woolworths Limited has over 285 000 shareholders, plus around 45 000
employee shareholders which make us one of the largest employee ownership
corporations in Australia.
People
One disadvantage of report style writing can be that some students tend to write only an
outline. Avoid that trap. So, instead of being a concise "report", the presentation becomes
nothing more than a series of short points lacking depth, explanation and substantial
conclusions or recommendations for action.
For example: Read this hypothetical student response below to an extended
response question about why so many small businesses fail.
Studies have shown that two thirds of new small business ventures are not in
business more than five years. The principal reasons for small business failure
in Australia include:
Such a response shows that the writer has a good working knowledge of the question. It is
factually correct. However, it is completely lacking in illustrative examples or supporting
statements. As it is, there is no attempt to justify or explain any of the points. So, it falls
far below its potential.
An editor perfects the written word by following certain guidelines. Follow the same rules
to add polish to your own reports.
Reread your report. Have you:
Write about an A4 page (around 250 words) on either or both of the following. Incorporate
a few report format techniques, then seek an opinion from your teacher.
Concluding remarks
Most business problems may be successfully approached in more than one way. Likewise,
there is no single or "only way" to present a report or to respond to an examination
question or an assignment.
While practicing, remember:
not to become obsessed with the report format. Some questions and
parts of many assignments may still be better answered in traditional
essay type format.
that reports need to address the question directly
to avoid elaborate introductions and rambling content.
Sebelum menjelaskan tentang generic structure, ciri-ciri procedure text dan contohnya,
saya akan memulai penjelasan ini mendefinisikan pengertian procedure text baik dalam
bahasa Inggris maupun dalam bahasa Indonesia.
Procedure text is a text that is designed to describe how something is achieved through a
sequence of actions or steps.
Jadi yang dimaksud dengan procedure text adalah sebuah genre of text yang berfungsi
untuk menggambarkan bagaimana sesuatu dilakukan atau dicapai melalui urutan tindakan
atau langkah yang benar.
Tujuan komunikatif dari procedure text adalah bagaimana seorang penulis mampu
memahamkan pembaca tentang cara melakukan, menyelesaikan atau mencapai sesuatu
dengan cara yang runtut dan benar atau prosedural. Sebenarnya dilihat dari istilahnya, kita
tentu sudah bisa memahami apa yang dimaksud dengan procedure text. Jadi mungkin ini
adalah salah satu genre of text yang tanpa dijelaskan sebelumnya tapi kita sudah dapat
meraba apa maksud tujuan teks ini.
A milkshake is a sweet, cold beverage which is usually made from milk, ice cream, or iced
milk, and flavorings or sweeteners such as butterscotch, caramel sauce, chocolate sauce, or
fruit syrup. If you want to make a delicious milkshake by your selves, then this is the way
how to make it.
1. Place milkshake glasses into the freezer. Using cold glasses will help the shake stay cool to
give you time to enjoy. Leave for up to an hour if possible.
2. Soften ice cream. It is easier to make a shake when the ice cream is slightly soft. Take the
ice cream out of the freezer a few minutes before making your shake.
3. Place the ingredients into a blender. Mix the ice cream, milk and added flavors into the
blender. Blend on high for one minute. Dont leave in the blender for longer or the shake
will melt quickly.
4. Pour shakes into frosty glasses. Take the glasses out of the freezer as soon as the blending
is complete. Then pour the shake mixture in.
5. Drop a straw into the shake, then enjoy. You can sip a shake right from the glass but
somehow the straw adds to the flavor and the experience.
If you do not have a blender, you may substitute with a mixer, but be careful as it could be
messy. And if you do not have anything else to mix, just use a spoon, but let the ice cream
thaw first to make the milkshake easier to mix. Enjoy your milkshake.
Penjelasan:
1. Paragraf pertama: the Goal. Penulis berusaha menjelaskan apa itu milkshake dan
mengapa ia menulis tulisan ini, yaitu ingin memberitahu pembaca bagaimana cara
membuat milkshake.
2. Paragraf kedua: the Materials Needed. Berisi bahan-bahan yang harus dipersiapkan dan
dibutuhkan untuk membuat milkshake.
3. Paragraf ketiga: Steps, yang berisi langkah-langkah yang dishare oleh penulis untuk
membuat milkshake dari langkah pertama hingga menjadi milkshake.
4. Paragraf keempat: Conclusion. Jadi kesimpulannya, karena namanya shake (dikocok)
maka pembuatan milkshake harus menggunakan alat bantu seperti blender, jika tidak
punya, penulis menganjurkan menggunakan mixer, bahkan jika tidak punya sama sekali,
maka bisa menggunakan spon.