Karen L.

Wilfong
28228 Grobbel Ave. Warren, MI 48092 kalynn522@gmail.com 810-333-6493
TECHNOLOY INTEGRATION, PROJECT MANAGEMENT, INSTRUCTIONAL DESIGN, ELEARNING, PERFORMANCE IMPROVEMENT

CORE COMPETENCIES
Individualized approach to
training and learning sciences
eLearning Development
Measurable data based
needs assessment
Training/Instruction
Research/Planning- short and
long term objectives based
development
Course Design-Educational
Media (Audio, Video, Text,
Gamification, Screencasts)
Translating complex material Cloud based platforms and
into deliverables for a wide networks
audience Extensive experience with
Writing specialized materials diverse technologies
in Persuasive, informational, Knowledge and experience
and technical writing using Instructional design
incorporating various media models
Converting data into visual Exceptional Interpersonal
representations Communication; adapting to
Proven experience in meet individual personalities
performance improvement and Experience in behavioral traits
gap analysis effects on learning and
productivity

PROFESSIONAL EXPERIENCE

*In addition to my experience in the education, non-profit, and publishing industries, I also hold experience in small
companies and large multinational corporations, 8 years in the medical field performing diagnostic testing using technical
equipment and reporting, and 2 years in the manufacturing industry (De-sat-co Industries) in a high volume call center where
I was given certified Oracle training at Oakland University and performed duties as an Inside Sales Representative and
regional account manager.

Element Materials Technology- Technical Writer Warren, Michigan, December 2015-Present

Serve as technical writer in a high volume validation testing laboratory.

Key contributions and responsibilities include:

Cross functional collaboration with
Provided technical reports to clients with
engineers, lab coordinators, and Business
validation test results under daily and unplanned
Development Associates to ensure accuracy.
deadlines. Developed reports with simplified
Ability to read and comprehend specialized
language to provide a relatable document for a
larger audience. technical documents required to fill in any
missing data such as required information or
Pushed for training and development for
data plots using specialized computer
standardization and address performance gaps.
programs.
Focused discussions on arbitrary decisions and
the big picture in terms of short and long term Team facilitation of best practices and
goals. reporting in order to release an official style
guide. Recommended strategies in decreasing
Working knowledge of the CRM system,
performance gaps, increasing efficiency by
Access, SharePoint, and advanced knowledge of
digitizing work flow for report reviews, and a
all Microsoft Office applications. Experience
functional training program with explicit
using industry specific computer programs.
standards, expectations, and performance
Pushed for training and development for
indicators to be recognized as an industry
standardization and address performance gaps.
leader.

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 Karen L. Wilfong
28228 Grobbel Ave. Warren, MI 48092 kalynn522@gmail.com 810-333-6493

Harper Hanley GroupJefferson Interntional Academy- Instructor

Waterford, Michigan, August 2013-July 2015

Serve as fourth/fifth grade split instructor tecjnology consultant in an all-inclusive charter school to a
diverse general education population according to the Common Core and trained staff in technology
based programs.
Key contributions and responsibilities include:
Evaluated and facilitated technology based
instructional programs and general education
subjects at a newly opened school. Researched and
analyzed new technologies with consideration to
measurable improvement, cost, and efficiency to
prote 21st century learning enviroments. Developed
bast practices in resource sharing using apps and
other sources, such as LiveBinder.
Designed and developed curriculum using
limited resources using objectives, goals, and
expectations to provide a blended/hybrid
learning environment, included a website I
shared with all stakeholders.
Developed and wrote weekly lesson plans using
template designed in collaboration with CMU.
Designed improvements using variations of the
ADDIE model (combined with content from other
ID models) as a foundation to reflect and improve
per individual need and resources.
Identified performance gaps to to revise
and add media to web content design and
Learning Management System (updated
weekly) and developed content specific to
each unit such as PowerPoints, eBooks,
and screen capturing tools and emerging
technologies.
Led staff training in technology
integration. Facilitated the use of cloud
based platforms provide feedback, and
assess for staff and students. Created user
accounts and presents to faculty.
Presented to school board specific models
and data to initiate needs assessment for
students and relevant resources.
Collaborated in workshops and
professional development to draft
organizational improvement goals. End of
Year testing showed math gains for my
students the highest compared with all
students.

Jefferson International Academy- HKC Coordinator Waterford, Michigan, September 2014-April 2015

Program Facilitator for Healthy Kids Club. Committee member of Building Healthy Communities.
Key contributions and responsibilities include:
Developed and led Healthy Kids Club after
school program in collaboration with a Wayne
State grant. Provided resources to other Met with Building Healthy Committee
teachers for program. Created newsletters to members to discuss resources from grant,
parents. Newsletters included healthy tips and scheduling conflicts, how to maximize
additional resouces to encorage a healthy enrollment, and integrating health related
lifestyle. Aso provided statitics and details on lessons into curriclulum.
cause and effect relationships to maximize
attendance.

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 Karen L. Wilfong
28228 Grobbel Ave. Warren, MI 48092 kalynn522@gmail.com 810-333-6493

Gale/Cengage/National Geographic Learning-Digital Installation Specialist

Farmington Hills, MI, September 2012-August 2013

Digital installation specialist and technology support for a new product to school districts, independent
schools, organizations and sales representatives in assigned regional territories as a member of the
National Geographic Learning Team.
Key contributions and responsibilities include:
Initiated contact to district administrators and
teachers to roster their students electronically
in order to access the full functionality of the
program and completing a remote installation.
Provided additional training and resources,
personal assistance, and provided technical
support, including tutorials or individualized
screencasts to assist according to skill level .
Collaboration with Systems Analyst and
tracking programming problems using JIRA
tickets.
Completion of internal online courses
including Interactive Web Design, HTML and
Project Management.
Volunteered for additional projects, such as
datatbase cleanup, etc.
Developed and delivered interactive
presentation with the features and benefits of
the software to other teams within the
company using Prezi presentation software.
Remote installation of software after data
mining for errors or inconsistencies, or
rostered, for a district from hundreds of
thousands of accounts using excel.
Utilized formulas in spreadsheets and uploaded
requiring advanced knowledge of spreadsheets
and Excel to provide specialized user
credentials as requested.
Cross trained in the higher education
department of Gale Publishing in installation
for national and international accounts working
with external and internal customers (sales).

Macomb County Community Services Agency-Health Services Advocate

Clinton Township, MI, November, 2011-August, 2012

Health Services Advocate for Head Start families in the program serving 840 preschool age children
and their families.
Key contributions and responsibilities include:
Monitored federal compliance for hearing,
Developed and provided newsletters and
vision, and dental screenings.
resources for families at health fairs,
Developed and delivered training sessions registration, and registration.
for Family Advocate Team and faculty for
Presented monthly MCAAB reports outlining
all health compliance, Health Action Plans,
progress or deficiencies monthly.
and provided training on the required
Monitored input of health data was entered
technology.
into the ChildPlus database for inaccuracies
Developed and presented training
and also generated reports for monitoring.
curriculum for at risk students. Performed
Research and Planning (community
classroom compliance checks. Provided
assessment, strategic planning, and hearing and
Written Health Actions plans with
vision training on new technology).
instructions.
Facilitated inventory tracking system for the
Obtained quotes and negotiated pricing with
warehouse where no protocol existed.
new vendors and fulfilled purchasing.

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 Karen L. Wilfong
28228 Grobbel Ave. Warren, MI 48092 kalynn522@gmail.com 810-333-6493

Ogden Preparatory Academy - Science Instructor- Ogden, Utah, August 2010-June 2011

Science instructor for eight classes in an all-inclusive charter school with a diverse population in accordance
with state Benchmarks and Standards.
Key contributions and responsibilities include:
Developed and Delivered inquiry based lesson
plans according to the State of Utah Core
Curriculum
Prepared and delivered visual representations
(excel graphs and charts) of pre/post
assessment spreadsheets and charts for each
student to the principal to demonstrate
performance improvement.
Designed and revised lesson plans based on
various factors (feedback, reflection, pre and
post-test data).
Maintained student data daily (accurate to date
assessment) for parents in Powerschool.
Collaboration with my teaching assistant to
provide specialized lessons according to
specific goals set in IEPs.
Weekly coordination with intermediate school
team to discuss and develop a plan for students
of concern to maximize success.
Monthly newsletters, weekly updates by email,
or classroom website was maintained on a
weekly basis.
Served as a Science Fair Judge using explicit
criteria.

EDUCATION

M.Ed Wayne State University- Detroit, MI- September 2013 to May 2016
Instructional Technology, Administration & Organizational Studies
*Graduate with distinction
Major: Language Arts/ Education Minor: Integrated Science
Oakland Community College-Royal Oak, MI 2002 to 2004
Computer Information Systems
Troy Athens High School-Troy, MI 1988 to 1992

Professional Development
Please see a detailed record at http://klwilfong.weebly.com/professional-development.html

References

Kristin Sage 586-445-4635

Matt Hauck 989-944-1726
Amie Epifanio 248-565-7264

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