The Leader as a coach

Lawrence Hallett!
Wales Quality Centre!
!
Friday 7th November 2014
Leadership and Coaching
How are they different?
 Boss v Coach
Boss Coach
Talks a lot Listens a lot

Tells Asks

Presume Explores

Seeks control Seeks commitment

Challenges
Orders
Works with
Works on
Assigns blame Takes responsibility

Remains distant Makes contact

 Please write a 1 sentence definition of
coaching and leadership - work in pairs
Support the definition with examples of good and bad

Coaching
coaching/leadership
 Warren
Peter Bennis:
Drucker: Bill Gates:
Leadership is
the capacity to As we look ahead
The only translate vision
definition of a into the next century,
into reality. leaders will be those
leader is
someone who who empower others.
has followers.
DEFINITION: Leadership is
a process of social influence,
which maximizes the efforts of
others, towards the
achievement of a goal.

John Maxwell:
Leadership is
influence nothing
more, nothing less.
Coaching - Definition
Coaching - unlocking a persons
potential to maximise their own
performance; helping them to learn
rather than teaching them
Timothy Gallwey -Author the inner game
Coaching Misconceptions
Coaches solve their coachees problems for them -
They apply their coaching expertise and attend to the coaching process while coachees address the
.
content of their issues

!
Coaching is a soft option. -
True coaching will challenge your perceptions of your role and behaviour and hold you to account on
delivering the actions you commit to.
!
Coaching is a way to fix people -
Those who benefit most from a coaching relationship are those who want to make some changes in the
way they operate.
Individuals who are subjected to coaching for remedial purposes are much more difficult to help, and if
they are resistant, then progress may not be made at all.
!
Coaching is a substitute for good management. -
Good coaches work in partnership with line managers and encourage the development of their
coaching capabilities.
 situational leadership...
Directing

Coaching

Supporting

Delegating
situational leadership...
situational leadership...
 Coaching models
GROW
Goal, Reality,obstacles/options, way forward
OSKAR
Outcome, scaling, Know how, Affirm and action,Review
The GROW model
Tim Gallwey - The Tennis story
The OSKAR model
Outcome
Scaling
Know how
Affirm and action
Review
Try it out!
Individually
Think of a long term goal
In pairs
Coach using the GROW model
Coaching Key skills

Enabler of answers
Listening
Questioning
Goal oriented
Its impossible..
Questioning Types

Open
Closed
Extending
Clarifying
Leading
Hypothetical
Double Barrelled
Assuming
Questioning

Ask me a question?
 Persuasive questioning?

http://www.youtube.com/watch?v=WrR_EgmUc3Q&feature=youtu.be
Listening
Listening Skills.

Passive
Pretend
Biased
Misunderstood
Attentive data only
Active
Empathic
Facilltative
 10 Principles of listening
1. Stop talking
2. Prepare yourself to listen
3. Put the speaker at ease
4. Remove distractions
5. Empathise
6. Be patient
7. Avoid personal prejudice
8. Listen to the tone
9. Listen for ideas
10. Read the body language
Body Language
Hands
Eyes
Arms
Legs
Mouth
Handshakes
Mirroring
Desk Position
Positive Body Language
Moving or leaning closer to you!
Relaxed, uncrossed limbs!
Long periods of eye contact!
Looking down and away out of shyness!
Genuine smiles
Negative Body Language
Moving or leaning away from you!
Crossed arms or legs!
Looking away to the side!
Feet pointed away from you, or towards and exit!
Rubbing/scratching their nose, eyes, or the back of their neck
Spot a liar - Body Language
Fake smile!
Stiff Upper Body and Too Much Eye Contact!
Looking away to the side!
Context and Paired Behaviors
Body Language Warning!
!
Body language is not an exact science.
No single body language sign is a reliable
indicator.
!
Listening/observing
Watch the following
coaching video and
comment on content, Body
language and the
coaching process