Code

1. QUESTIONNAIRE

Title: A study on brand awareness and customer satisfaction in specific reference to MAPRO
products in Jalna

SECTION A

Shop name

address
Contact no

SECTION B

1. Do you aware about MAPRO brand?

a. Yes b. No
2. If yes then how do you come to know about MAPRO products?
a. Newspaper Advertisement c. Retailer
b.Friends /Relatives d.Television/Radio Advertisement
3. Which products of MAPRO are you aware of?
Sr.No. Product Sr.No. Product
1. Jam 6 Squash
2 Fruit Crush 7 Sharbat
3 Bars & Jellies 8 Dessert Toppings
4 Mazana Chocolate 9 F2O Fruit drink
5 Falero
4. Mention the frequency of purchase for the following products

Sr.No. Product Always Often Sometimes Not at all

1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

5. Which is the most common place from where you purchase MAPRO products?

a. Convenience store b. Grocery Store d. Restaurant e.D-mart/Big Bazar

6. How do you feel MAPRO products are priced?

a. Extremely overpriced b. Slightly overpriced c. Appropriately priced d. Low priced

7. What do you feel about MAPROs product range?

a. Excellent b. Good c. Satisfactory d. below satisfactory e. Bad

8. How satisfied are you with the following products of MAPRO?

Sr.No. Product Highly Dissatisfied Neutral satisfied Highly

Dissatisfied Satisfied
1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

9. Customer satisfaction for Fruit Crush

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors

10. Customer satisfaction for Sqash

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors

Code
2. QUESTIONNAIRE

Title: A study on brand awareness and customer satisfaction in specific reference to MAPRO
products in Jalna

SECTION A
 Shop name

address
Contact no

SECTION B

1. Do you aware about MAPRO brand?

a. Yes b. No
2. If yes then how do you come to know about MAPRO products?
a. Newspaper Advertisement c. Retailer
b.Friends /Relatives d.Television/Radio Advertisement
3. Which products of MAPRO are you aware of?
Sr.No. Product Sr.No. Product
1. Jam 6 Squash
2 Fruit Crush 7 Sharbat
3 Bars & Jellies 8 Dessert Toppings
4 Mazana Chocolate 9 F2O Fruit drink
5 Falero
4. Mention the frequency of purchase for the following products

Sr.No. Product Always Often Sometimes Not at all

1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

5. Which is the most common place from where you purchase MAPRO products?

b. Convenience store b. Grocery Store d. Restaurant e.D-mart/Big Bazar

6. How do you feel MAPRO products are priced?

b. Extremely overpriced b. Slightly overpriced c. Appropriately priced d. Low priced

7. What do you feel about MAPROs product range?

b. Excellent b. Good c. Satisfactory d. below satisfactory e. Bad

8. How satisfied are you with the following products of MAPRO?

 Sr.No. Product Highly Dissatisfied Neutral satisfied Highly
Dissatisfied Satisfied
1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

9. Customer satisfaction for Fruit Crush

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors

10. Customer satisfaction for Sqash

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors

Code
3. QUESTIONNAIRE

Title: A study on brand awareness and customer satisfaction in specific reference to MAPRO
products in Jalna

Shop name

address
Contact no
 SECTION B

1. Do you aware about MAPRO brand?

a. Yes b. No
2. If yes then how do you come to know about MAPRO products?
a. Newspaper Advertisement c. Retailer
b.Friends /Relatives d.Television/Radio Advertisement
3. Which products of MAPRO are you aware of?
Sr.No. Product Sr.No. Product
1. Jam 6 Squash
2 Fruit Crush 7 Sharbat
3 Bars & Jellies 8 Dessert Toppings
4 Mazana Chocolate 9 F2O Fruit drink
5 Falero
4. Mention the frequency of purchase for the following products

Sr.No. Product Always Often Sometimes Not at all

1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

5. Which is the most common place from where you purchase MAPRO products?

c. Convenience store b. Grocery Store d. Restaurant e.D-mart/Big Bazar

6. How do you feel MAPRO products are priced?

c. Extremely overpriced b. Slightly overpriced c. Appropriately priced d. Low priced

7. What do you feel about MAPROs product range?

c. Excellent b. Good c. Satisfactory d. below satisfactory e. Bad

8. How satisfied are you with the following products of MAPRO?

Sr.No. Product Highly Dissatisfied Neutral satisfied Highly

Dissatisfied Satisfied
1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
 7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

9. Customer satisfaction for Fruit Crush

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors

10. Customer satisfaction for Sqash

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors

Code
4. QUESTIONNAIRE

Title: A study on brand awareness and customer satisfaction in specific reference to MAPRO
products in Jalna

SECTION A

Shop name

address
Contact no

SECTION B

1. Do you aware about MAPRO brand?

a. Yes b. No
2. If yes then how do you come to know about MAPRO products?
a. Newspaper Advertisement c. Retailer
b.Friends /Relatives d.Television/Radio Advertisement
 3. Which products of MAPRO are you aware of?
Sr.No. Product Sr.No. Product
1. Jam 6 Squash
2 Fruit Crush 7 Sharbat
3 Bars & Jellies 8 Dessert Toppings
4 Mazana Chocolate 9 F2O Fruit drink
5 Falero
4. Mention the frequency of purchase for the following products

Sr.No. Product Always Often Sometimes Not at all

1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

5. Which is the most common place from where you purchase MAPRO products?

d. Convenience store b. Grocery Store d. Restaurant e.D-mart/Big Bazar

6. How do you feel MAPRO products are priced?

d. Extremely overpriced b. Slightly overpriced c. Appropriately priced d. Low priced

7. What do you feel about MAPROs product range?

d. Excellent b. Good c. Satisfactory d. below satisfactory e. Bad

8. How satisfied are you with the following products of MAPRO?

Sr.No. Product Highly Dissatisfied Neutral satisfied Highly

Dissatisfied Satisfied
1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

9. Customer satisfaction for Fruit Crush

 Sr. Attributes Highly Dissatisfied Neutral satisfied Highly
No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors

10. Customer satisfaction for Sqash

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors

Code
5. QUESTIONNAIRE

Title: A study on brand awareness and customer satisfaction in specific reference to MAPRO
products in Jalna

SECTION A

Shop name

address
Contact no

SECTION B

1. Do you aware about MAPRO brand?

a. Yes b. No
2. If yes then how do you come to know about MAPRO products?
a. Newspaper Advertisement c. Retailer
b.Friends /Relatives d.Television/Radio Advertisement
3. Which products of MAPRO are you aware of?
Sr.No. Product Sr.No. Product
1. Jam 6 Squash
2 Fruit Crush 7 Sharbat
3 Bars & Jellies 8 Dessert Toppings
4 Mazana Chocolate 9 F2O Fruit drink
 5 Falero
4. Mention the frequency of purchase for the following products

Sr.No. Product Always Often Sometimes Not at all

1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

5. Which is the most common place from where you purchase MAPRO products?

e. Convenience store b. Grocery Store d. Restaurant e.D-mart/Big Bazar

6. How do you feel MAPRO products are priced?

e. Extremely overpriced b. Slightly overpriced c. Appropriately priced d. Low priced

7. What do you feel about MAPROs product range?

e. Excellent b. Good c. Satisfactory d. below satisfactory e. Bad

8. How satisfied are you with the following products of MAPRO?

Sr.No. Product Highly Dissatisfied Neutral satisfied Highly

Dissatisfied Satisfied
1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

9. Customer satisfaction for Fruit Crush

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
 6 Variety/Flavors

10. Customer satisfaction for Sqash

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors

Code
6. QUESTIONNAIRE

Title: A study on brand awareness and customer satisfaction in specific reference to MAPRO
products in Jalna

SECTION A

Shop name

address
Contact no

SECTION B

1. Do you aware about MAPRO brand?

a. Yes b. No
2. If yes then how do you come to know about MAPRO products?
a. Newspaper Advertisement c. Retailer
b.Friends /Relatives d.Television/Radio Advertisement
3. Which products of MAPRO are you aware of?
Sr.No. Product Sr.No. Product
1. Jam 6 Squash
2 Fruit Crush 7 Sharbat
3 Bars & Jellies 8 Dessert Toppings
4 Mazana Chocolate 9 F2O Fruit drink
5 Falero
4. Mention the frequency of purchase for the following products

Sr.No. Product Always Often Sometimes Not at all

1 Jam
2 Fruit Crush
3 Bars & Jellies
 4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

5. Which is the most common place from where you purchase MAPRO products?

f. Convenience store b. Grocery Store d. Restaurant e.D-mart/Big Bazar

6. How do you feel MAPRO products are priced?

f. Extremely overpriced b. Slightly overpriced c. Appropriately priced d. Low priced

7. What do you feel about MAPROs product range?

f. Excellent b. Good c. Satisfactory d. below satisfactory e. Bad

8. How satisfied are you with the following products of MAPRO?

Sr.No. Product Highly Dissatisfied Neutral satisfied Highly

Dissatisfied Satisfied
1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

9. Customer satisfaction for Fruit Crush

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors

10. Customer satisfaction for Sqash

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
 1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors

Code
7. QUESTIONNAIRE

Title: A study on brand awareness and customer satisfaction in specific reference to MAPRO
products in Jalna

SECTION A

Shop name

address
Contact no

SECTION B

1. Do you aware about MAPRO brand?

a. Yes b. No
2. If yes then how do you come to know about MAPRO products?
a. Newspaper Advertisement c. Retailer
b.Friends /Relatives d.Television/Radio Advertisement
3. Which products of MAPRO are you aware of?
Sr.No. Product Sr.No. Product
1. Jam 6 Squash
2 Fruit Crush 7 Sharbat
3 Bars & Jellies 8 Dessert Toppings
4 Mazana Chocolate 9 F2O Fruit drink
5 Falero
4. Mention the frequency of purchase for the following products

Sr.No. Product Always Often Sometimes Not at all

1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink
5. Which is the most common place from where you purchase MAPRO products?

g. Convenience store b. Grocery Store d. Restaurant e.D-mart/Big Bazar

6. How do you feel MAPRO products are priced?

g. Extremely overpriced b. Slightly overpriced c. Appropriately priced d. Low priced

7. What do you feel about MAPROs product range?

g. Excellent b. Good c. Satisfactory d. below satisfactory e. Bad

8. How satisfied are you with the following products of MAPRO?

Sr.No. Product Highly Dissatisfied Neutral satisfied Highly

Dissatisfied Satisfied
1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

9. Customer satisfaction for Fruit Crush

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors

10. Customer satisfaction for Sqash

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors
 Code
8. QUESTIONNAIRE

Title: A study on brand awareness and customer satisfaction in specific reference to MAPRO
products in Jalna

SECTION A

Shop name

address
Contact no

SECTION B

1. Do you aware about MAPRO brand?

a. Yes b. No
2. If yes then how do you come to know about MAPRO products?
a. Newspaper Advertisement c. Retailer
b.Friends /Relatives d.Television/Radio Advertisement
3. Which products of MAPRO are you aware of?
Sr.No. Product Sr.No. Product
1. Jam 6 Squash
2 Fruit Crush 7 Sharbat
3 Bars & Jellies 8 Dessert Toppings
4 Mazana Chocolate 9 F2O Fruit drink
5 Falero
4. Mention the frequency of purchase for the following products

Sr.No. Product Always Often Sometimes Not at all

1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

5. Which is the most common place from where you purchase MAPRO products?

h. Convenience store b. Grocery Store d. Restaurant e.D-mart/Big Bazar

6. How do you feel MAPRO products are priced?

h. Extremely overpriced b. Slightly overpriced c. Appropriately priced d. Low priced

7. What do you feel about MAPROs product range?

h. Excellent b. Good c. Satisfactory d. below satisfactory e. Bad

8. How satisfied are you with the following products of MAPRO?

Sr.No. Product Highly Dissatisfied Neutral satisfied Highly

Dissatisfied Satisfied
1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

9. Customer satisfaction for Fruit Crush

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors

10. Customer satisfaction for Sqash

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors

Code
9. QUESTIONNAIRE

Title: A study on brand awareness and customer satisfaction in specific reference to MAPRO
products in Jalna
 SECTION A

Shop name

address
Contact no

SECTION B

1. Do you aware about MAPRO brand?

a. Yes b. No
2. If yes then how do you come to know about MAPRO products?
a. Newspaper Advertisement c. Retailer
b.Friends /Relatives d.Television/Radio Advertisement
3. Which products of MAPRO are you aware of?
Sr.No. Product Sr.No. Product
1. Jam 6 Squash
2 Fruit Crush 7 Sharbat
3 Bars & Jellies 8 Dessert Toppings
4 Mazana Chocolate 9 F2O Fruit drink
5 Falero
4. Mention the frequency of purchase for the following products

Sr.No. Product Always Often Sometimes Not at all

1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

5. Which is the most common place from where you purchase MAPRO products?

i. Convenience store b. Grocery Store d. Restaurant e.D-mart/Big Bazar

6. How do you feel MAPRO products are priced?

i. Extremely overpriced b. Slightly overpriced c. Appropriately priced d. Low priced

7. What do you feel about MAPROs product range?

i. Excellent b. Good c. Satisfactory d. below satisfactory e. Bad

8. How satisfied are you with the following products of MAPRO?

 Sr.No. Product Highly Dissatisfied Neutral satisfied Highly
Dissatisfied Satisfied
1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

9. Customer satisfaction for Fruit Crush

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors

10. Customer satisfaction for Sqash

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors

Code
10. QUESTIONNAIRE

Title: A study on brand awareness and customer satisfaction in specific reference to MAPRO
products in Jalna

SECTION A

Shop name

address
Contact no
 SECTION B

1. Do you aware about MAPRO brand?

a. Yes b. No
2. If yes then how do you come to know about MAPRO products?
a. Newspaper Advertisement c. Retailer
b.Friends /Relatives d.Television/Radio Advertisement
3. Which products of MAPRO are you aware of?
Sr.No. Product Sr.No. Product
1. Jam 6 Squash
2 Fruit Crush 7 Sharbat
3 Bars & Jellies 8 Dessert Toppings
4 Mazana Chocolate 9 F2O Fruit drink
5 Falero
4. Mention the frequency of purchase for the following products

Sr.No. Product Always Often Sometimes Not at all

1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

5. Which is the most common place from where you purchase MAPRO products?

j. Convenience store b. Grocery Store d. Restaurant e.D-mart/Big Bazar

6. How do you feel MAPRO products are priced?

j. Extremely overpriced b. Slightly overpriced c. Appropriately priced d. Low priced

7. What do you feel about MAPROs product range?

j. Excellent b. Good c. Satisfactory d. below satisfactory e. Bad

8. How satisfied are you with the following products of MAPRO?

Sr.No. Product Highly Dissatisfied Neutral satisfied Highly

Dissatisfied Satisfied
1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
 7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

9. Customer satisfaction for Fruit Crush

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors

10. Customer satisfaction for Sqash

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors

Code
11. QUESTIONNAIRE

Title: A study on brand awareness and customer satisfaction in specific reference to MAPRO
products in Jalna

SECTION A

Shop name

address
Contact no

SECTION B

1. Do you aware about MAPRO brand?

a. Yes b. No
2. If yes then how do you come to know about MAPRO products?
a. Newspaper Advertisement c. Retailer
b.Friends /Relatives d.Television/Radio Advertisement
 3. Which products of MAPRO are you aware of?
Sr.No. Product Sr.No. Product
1. Jam 6 Squash
2 Fruit Crush 7 Sharbat
3 Bars & Jellies 8 Dessert Toppings
4 Mazana Chocolate 9 F2O Fruit drink
5 Falero
4. Mention the frequency of purchase for the following products

Sr.No. Product Always Often Sometimes Not at all

1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

5. Which is the most common place from where you purchase MAPRO products?

k. Convenience store b. Grocery Store d. Restaurant e.D-mart/Big Bazar

6. How do you feel MAPRO products are priced?

k. Extremely overpriced b. Slightly overpriced c. Appropriately priced d. Low priced

7. What do you feel about MAPROs product range?

k. Excellent b. Good c. Satisfactory d. below satisfactory e. Bad

8. How satisfied are you with the following products of MAPRO?

Sr.No. Product Highly Dissatisfied Neutral satisfied Highly

Dissatisfied Satisfied
1 Jam
2 Fruit Crush
3 Bars & Jellies
4 Mazana Chocolate
5 Falero
6 Squash
7 Sharbat
8 Dessert Toppings
9 F2O Fruit drink

9. Customer satisfaction for Fruit Crush

 Sr. Attributes Highly Dissatisfied Neutral satisfied Highly
No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors

10. Customer satisfaction for Sqash

Sr. Attributes Highly Dissatisfied Neutral satisfied Highly

No. Dissatisfied Satisfied
1 Quality
2 Taste
3 Price
4 Quantity
5 Availability
6 Variety/Flavors