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IS BUSINESS

PHONE SERVICE
DEAD?
Jeanette Romero
Sr. Director, Voice Services

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DISCUSSION TOPICS

1 How is business communications changing?

2 How do you stay relevant amongst the change in business communications?

3 So whats next for business communications?

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IS BUSINESS PHONE DEAD?

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EVERYTHING IS CHANGING

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WORK FROM HOME

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SMARTPHONE ADOPTION

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MILLENNIALS

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BYOD BRING YOUR OWN DEVICE

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BYOA BRING YOUR OWN APP

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COMPETITION IS CHANGING

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TELEPHONY TO COMMUNICATIONS

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LESS TELEPHONY, MORE COMMUNICATIONS
VOICE CONTINUES TO MOVE TOWARDS A HOSTED AND CLOUD
ENVIRONMENT FROM TRADITIONAL LEGACY SERVICES.

Market is maturing driven by broad adoption of Global hosted VoIP and UC seats
cloud services. will pass the 70 million mark in 2020

Growth is shifting to medium-to-large


organizations (i.e. more than 100 employees)
with CAGR growth 15% 2017-2021

Source: IDC, Sept 2016

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TRANSITIONING FROM TELEPHONY TO HOSTED VOICE

COMCAST BUSINESS
VOICEEDGE
A virtual PBX service, managed in the cloud, that provides
next generation voice and mobility features and is supported
by the largest private VoIP network in the country, delivering
world-class service and reliability.

HELPING YOU RUN A FASTER, MORE EFFICIENT BUSINESS.

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HOW DO YOU STAY RELEVANT?

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HOW DO YOU STAY RELEVANT?

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HOW DO YOU STAY RELEVANT?

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BUSINESS VOICEEDGE INTEGRATION
Business VoiceEdge as a hosted voice solution integrated with business
productivity applications consolidates work processes and minimizes
interruptions - empowering your workforce to seamlessly connect.

Business VoiceEdge for Skype for Business

Business VoiceEdge for Google Chrome

Business VoiceEdge for Office 365

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WHATS NEXT? EX: INTERNET OF THINGS

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INTERNET OF THINGS

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INTERNET OF THINGS

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INTERNET OF THINGS

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INTERNET OF THINGS

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INTERNET OF THINGS

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INTERNET OF THINGS VOICE APPS

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INTERNET OF THINGS AUTONOMOUS CARS

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WHATS NEXT FOR VOICE?
Broad adoption and growth of unified communications capabilities including things like:

Unified messaging, Voicemail email, and fax


Collaboration tools including audio conferencing and desktop or screen share
Instant messaging and presence
While Voice is a critical component of a UC solution it is not the only component

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EX: CONTINUED INTEGRATION WITH APPS
VOICE BECOMES CONTEXTUAL

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EX: VIDEO CALLING

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EX: APPLICATIONS
CLICK TO CALL & USE OF
SOFTPHONE & COMPUTER
TELEPHONY APPS

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BUSINESS PHONE ISNT DEAD

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UC&C DEVICE USAGE: THE DESKTOP PHONE ISNT DEAD
QG7. What devices do end-users use to access your organization's deployed UC capabilities?

N=374 Base=Current UC&C users. Multiple responses allowed. Source: IDCs U.S. Enterprise Communications Survey, 2016

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IHS MARKET UC STRATEGIES AND VENDOR LEADERSHIP
NORTH AMERICAN ENTERPRISE SURVEY FEB 2017

Trends in Use of Communication Devices Exhibit 5


Communication Devices in UC Architecture
Smartphones and tablets continue to N=207, 207
experience rapid adoption. Smartphones will
be on par with desk phones for devices used
for UC by 2018, and tablets are not far
behind. Desk phones are not being eliminated
in the near future; they are becoming one of
many available communication tools.

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ADAPT OR DIE

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CONTINUE TO EVOLVE

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QUESTIONS OR COMMENTS?

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VISIT OUR BOOTH AT #1213
Play our golf simulator and learn more
about our business VoiceEdge product!

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