Assessment Report.

Nesma Telecom & Technology

Report Author Yahya Abu Abelah

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 Assessment Report.

Introduction.
This report has been compiled by Yahya Abu Abelah and relates to the assessment activity detailed below:

Visit ref/Type/Date/Duration Certificate/Standard Site address

8039190 FS 41238 Nesma Telecom & Technology

Continuing Assessment (Surveillance) ISO 9001:2008 Sulaimanya Area- Al-Dabab Street- Al
Kanari Center
05/11/2014
Riyadh 11586
2 day(s) Saudi Arabia
No. Employees: 200

The objective of the assessment was to conduct a surveillance assessment and look for positive evidence to ensure that elements of
the scope of certification and the requirements of the management standard are effectively addressed by the organisation's
management system and that the system is demonstrating the ability to support the achievement of statutory, regulatory and
contractual requirements and the organisations specified objectives, as applicable with regard to the scope of the management
standard, and to confirm the on-going achievement and applicability of the forward strategic plan and where applicable to identify
potential areas for improvement of the management system.

The scope of the assessment is the documented management system with relation to the requirements of ISO 9001:2008 and the
defined assessment plan provided in terms of locations and areas of the system and organisation to be assessed.

Management Summary.
Overall Conclusion

The objectives of this assessment have been achieved.

I would like to thank all the audit participants for their assistance and co-operation which enabled the audit to run smoothly and to
schedule.

Based on the objective evidence detailed within this report, the areas assessed during the course of the visit were generally found to
be effective.

Corrective actions with respect to nonconformities raised at the last assessment have been reviewed and found to be effectively
implemented.
No new nonconformities were identified during the assessment. Enhanced detail relating to the overall assessment findings is
contained within subsequent sections of the report.

Report Author Yahya Abu Abelah

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Areas Assessed & Findings.

QA :
The visit covers the 4th Surveillance assessment on the quality management system.
The company Name was changed from NESMA National Telecom to NESMA Telecom & Technology without any change for the
company scope of work, number of employees didn't changing.
The company request to change the name of company as per the new changes.
The corrective action for the previous minor NCRs reviewed and checked during the audit and found closed satisfactory.

Internal Audit:
The internal audit plan for the year 2014 prepared for the period 2nd half 2014, audit conducted twice a year covering all activities
and functions within the organization.
A sample of the conducted audits checked and verified during the audit, the reviewed audit reports including:
- Site visit for quality and safety Scheduled on July 2014, No site in Riyadh audit was not carried out.
- Engineering and project control schedule on August 2014, Carried out on 7th September 2014
- Warehouses Scheduled on July 2014, Carried out on 11th September 2014
- Administration Scheduled on Dec 2014, carried out on 11 th September 2014
one Minor-NCR raised during the internal audit related to warehouses

Management review meeting:

The Management review meeting carried out for the last period, management review conducting on 26.12.2013, usually the review
meeting carried out once by the end of each year. and headed by top management, meeting agenda including the standard
requirements.
The Management review meeting were reviewed during the previous visit. Next management review meeting scheduled to be carried
out during Nov-December 2014.

Customer complaints:
No customer complaints received during the 2nd half of year 2014.

Customer satisfaction survey:

The customer satisfaction survey carried out after completion of projects, a sample of the customer satisfaction survey reviewed and
checked during the audit as the below:
- Mobily Dated 23.10.2014
- STC dated 22.10.2014
No negative feedback received from the customer

Status of corrective and preventive actions:

2 CAR raised during the year 2014, sampled NCRs e.g.
warehouses related to fire extinguisher and bad quality of water.

Control of documents and control of records:

No changes for the established quality management system during the previous period.

Report Author Yahya Abu Abelah

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Observations.
Type Area/Process Clause

Observations QA

Scope FS 41238

Details: More attention is required to record the Minor Non-Conformities raised during the internal audit on the
related corrective action report as per the requirements of the corrective action procedure.

Opportunity for improvement.

Type Area/Process Clause

Opportunity for QA
improvement

Scope FS 41238

Details: The Human resources procedure and policies are under review. The company may wish to include the
human resources procedures and policies as a part of the current quality management system once the
procedures finalized.

HR and Administration :
The company found to be improving the current administration and HR department activities, procedure and policies, and still not
finalized and issued.
a good improvement observed to implement a new systematic process for training needs identification and evaluation.
The audit conducted as per the procedure # SOP-01-27-99 Insurance claim procedure, last update May 2011.
The insurance process were checked and verified during the audit for administration and personnel division.
Insurance for the company, motors and life insurance employees.
21 Accident were handled during the year 2014, the related reports and follow up records reviewed and verified during the visit.
the Accident handling process were checked and verified during the audit for the below sample:
- Chev-Tahoo BKL-6454 dated 22.3.2014
- BMW X5 dated BUS-8669 dated 8.2.2014
The related Motor Claim form, Original Najm claim information, Copy of police repair permission, Original invoice, Copy of istimara,
copy drivers license, Quotations, Photographs.

Human Resources and Training:

The human resources procedure established and maintained, a sample of the human resources and administration activities were
reviewed to checked the compliance and effectiveness of the implementation of the human resources procedure.
The sampled activities including:
- Recruitment
- End Of Contract
- Measuring the performance of employees (Annual Appraisal)

The employees file reviewed and verified, the below records found kept and maintained on each file:
NATEL Administrative service request, Copy of passport, interview evaluation, Job description, Offer letter, education certificate, job
application form, termination letter, clearance form, Exist interview report the sampled employees files including:
- Employee # 8690 Existing employee, Training: Problem Solving and Decision Making dt. 15-16 Oct 2014, Contract renewed on
24.2.2014

Report Author Yahya Abu Abelah

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- Employee # 9223 Existing employee, Training: Time and Stress Management dt. 16-17 Oct 2014, Contract renewed on 24.2.2014
- Employee # 10993 New employee( Labor), Contract signed on 24.2.2014, New hire personnel action form signed on 19.8.2014.
- Employee # 10994 New employee( Labor), Contract signed on 24.2.2014, New hire personnel action form signed on 19.8.2014.
- Employee # 10993 New employee(Supervisor), Contract signed on 24.8.2014, New hire personnel action form signed on 19.8.2014.
- Employee # 10885 Termination, Termination/Resignation form prepared and signed on 10.10.2014, New hire personnel action form
signed on 19.8.2014.
- Employee # 11005 New employee(Supervisor), Contract signed on 29.5.2014, New hire personnel action form signed on 19.8.2014.
- Employee # 9915 Evaluation report dated Jun 2014
- Employee # 10588 Evaluation report dated Jun 2014

NESMA Insider publication issued every month published from Jeddah Head office. last publication issued on 10 Oct 2014

Observations.
Type Area/Process Clause

Observations HR and Administration 6.2.2

Scope FS 41238

Details: The evaluation of the effectiveness of the conducted training courses were found not prepared and
maintained for the sampled employees.
e.g. Employee # 8690 & 9223

Opportunity for improvement.

Type Area/Process Clause

Opportunity for HR and Administration

improvement

Scope FS 41238

Details: More attention is drawn to ensure the first page of employee contract are always fully filled.

Tendering Engineering and Project Control :

The Tendering activities sometime different from customer to customer e.g. STC Zain and Mobily.
Request for quotation received # 6474 from Mobily 8.1.2014 due date 19.1.2014 (Palm Tree Installation and Commissioning project)
Technically specification and term of agreement were found prepared and provided by the customer
Technical summary details
Project Schedule and implementation plan
Bill Of Quantity
Terms And Conditions for technical and for payments approved on 19.1.2014

Engineering and Project Control:

The audit carried out based on the documented procedure # SOP 01-07-99 dt. 28.6.2010
The process were checked and verified for to ensure the compliance and effectiveness of the established quality management system
against the company procedure and standard requirements for the below projects:

STS

Report Author Yahya Abu Abelah

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Project: Civil 2013 Project site ID # ZJD129

- Document approval request for the preliminary design 11.8.2014
- Geotechnical design summary dt 4.8.2014
- Site handover dt. 21.7.2014
- Site acceptance form
- Transmission civil confirmation 9.3.2014
- Site search report 21.1.2014
- SSR Drawings
- Soil Test report
- Topographical. Site survey drawings
- Civil site drawings
- Final detailed engineering design approval on 16.9.2014
- Field test report dt. 30.10.2014
- PAT Report dt. 30.10.2014

Purchase order # 75803 STC

Project Not completed and still waiting to handover the site

Observations.
Type Area/Process Clause

Observations Tendering Engineering and Project Control

Scope FS 41238

Details: Engineering and Project Control

Project Schedule was not retrieved during the audit for the project # Civil 2013 Project site ID # ZJD129
more attention is drawn to avail a copy of the project schedule in the project file.

During the course of the visit logos were found to be used correctly.

Minor Nonconformities Raised at Last Assessment.

Ref Area/Process Clause

1004301N1 QMR Activities and training 5.4.1

Scope FS 41238

Details: No quality objective established for the year 2013, the company shall establish a quality objective at a
relevant functions and levels within the organization.

Requirements: Quality objectives

Top management shall ensure that quality objectives, including those needed to meet requirements for
product [see 7.1 a)], are established at relevant functions and levels within the organization. The quality
objectives shall be measurable and consistent with the quality policy.

Objective Objective not provided

Report Author Yahya Abu Abelah

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Evidence:

Actions: Quality Objectives established for the year 2014 by the top management and monitored periodically as per
the identified frequencies e.g.
To develop and carry out an on going overall function compliance program and to ensure that the company
meet best practice mode of society and environment.
- To enhance technical support provided to various field staff as and when required
- Increase training session and training material in NESMA training center.

Closed?: Yes

Ref Area/Process Clause

1054947N1 Procurements 7.4.1

Scope FS 41238

Details: - The Selected vendors for the procured material was not found in the approved supplier list for a sample
of purchase orders PO #26231.
- One quotation prepared by the site manager in Dammam not by the procurement department as required
in the procedure PO # 26198.
- The below records was not provided for the above mentioned purchase orders:
Vendor Award information form
Vendor Approval form

Requirements:
Purchasing process
The organization shall ensure that purchased product conforms to specified purchase requirements. The
type and extent of control applied to the supplier and the purchased product shall be dependent upon the
effect of the purchased product on subsequent product realization or the final product.
The organization shall evaluate and select suppliers based on their ability to supply product in accordance
with the organization's requirements. Criteria for selection, evaluation and re-evaluation shall be
established.
Records of the results of evaluations and any necessary actions arising from the evaluation shall be
maintained (see 4.2.4).

Objective PO # 26231, PO# 26198

Evidence:

Actions: The Vendor were approved as per the system but the auditee didn't provide these data during the audit.
NCR Closed

Closed?: Yes

Report Author Yahya Abu Abelah

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Assessment Participants.
On behalf of the organisation:

Name Position

Mr Syed Zamir QMR

The assessment was conducted on behalf of BSI by:

Name Position

Yahya Abu Abelah Team Leader

Continuing Assessment.
The programme of continuing assessment is detailed below.

Site Address Certificate Reference/Visit Cycle

Nesma Telecom & Technology FS 41238

Sulaimanya Area- Al-Dabab Street- Al
Visit interval: 6 months
Kanari Center
Riyadh 11586 Visit duration: 2 Days
Saudi Arabia
Next re-certification: 01/10/2015

Re-certification by Strategic Review will be conducted on completion of the cycle, or sooner as required. The review will focus on the
strengths and weaknesses of your Management System.

Certification Assessment Plan.

NATION-0009802376-000|FS 41238

Visit1 Visit2 Visit3 Visit4 Visit5 Visit6

Business area/Location Date (mm/yy): 04/13 10/13 04/14 10/14 04/15 10/15

Duration (days): 2.0 2.0 2.0 2.0 2.0 2.0

Warehouse Activity X X X

Top Management & QA X X X X X X

Report Author Yahya Abu Abelah

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Tendering Activities X X

Site Visits/Project Management/Execution X X X X

Recertification/Strategic Review X

Procurement Activities X X X

Management Review/Objectives/Internal Audits/CA &PA/Customer X X X X X X

Complaints/KPIS

Engineering & Project Control X X

Administration/Personnel X X

Next Visit Plan.

Visit objectives:
CAV
The objective of the assessment is to conduct a surveillance assessment and look for positive evidence to ensure the elements of the
scope of certification and the requirements of the management standard are effectively addressed by the organisation's management
system and that the system is demonstrating the ability to support the achievement of statutory, regulatory and contractual
requirements and the organisations specified objectives, as applicable with regard to the scope of the management standard, and to
confirm the on-going achievement and applicability of the forward strategic plan.

The scope of the assessment is the documented management system with relation to the requirements of ISO 9001:2008 and the
defined assessment plan provided in terms of locations and areas of the system and organisation to be assessed.

Date Assessor Time Area/Process Clause

01/04/2015 Assessor 1 0830 Opening Meeting

01/04/2015 0900 Top Management & QA

01/04/2015 1100 Warehouse Activity

01/04/2015 1230 Procurement Activities

02/04/2015 0830 Site Visits/Project

Management/Execution

02/04/2015 1230 Report Preparation

02/04/2015 1500 Closing Meeting

Please note that BSI reserves the right to apply a charge equivalent to the full daily rate for cancellation of the visit by the
organisation within 30 days of an agreed visit date. It is a condition of Registration that a deputy management representative be
nominated. It is expected that the deputy would stand in should the management representative find themselves unavailable to
attend an agreed visit within 30 days of its conduct.

Report Author Yahya Abu Abelah

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Notes.
The assessment was based on sampling and therefore nonconformities may exist which have not been identified.
If you wish to distribute copies of this report external to your organisation, then all pages must be included.
BSI, its staff and agents shall keep confidential all information relating to your organisation and shall not disclose any such
information to any third party, except that in the public domain or required by law or relevant accreditation bodies. BSI staff, agents
and accreditation bodies have signed individual confidentiality undertakings and will only receive confidential information on a 'need
to know' basis.
'Just for Customers' is the website that we are pleased to offer our clients following successful registration, designed to support you
in maximising the benefits of your BSI registration - please go to www.bsigroup.com/j4c to register. When registering for the first
time you will need your client reference number and your certificate number (43106655/FS 41238).
This report and related documents is prepared for and only for BSIs client and for no other purpose. As such, BSI does not accept or
assume any responsibility (legal or otherwise) or accept any liability for or in connection with any other purpose for which the Report
may be used, or to any other person to whom the Report is shown or in to whose hands it may come, and no other persons shall be
entitled to rely on the Report.
Should you wish to speak with BSI in relation to your registration, please contact our Customer Engagement and Planning:

BSI Management Systems

PO Box 26444 Dubai
United Arab Emirates
Tel: +971 4 336 4917 Fax: +971 4 336 0309
E-mail (for corrective action plans): Caps.ME@bsigroup.com

Report Author Yahya Abu Abelah

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