FM Trash/Recycle Survey Results Full 100816

Franklin, MA: Trash/Recycle Survey Results
Survey conducted through Franklin Matters blog and “I believe Franklin Matters” Facebook page from August
5 through August 14, 2010. The survey collected 86 unique respondents. The details for the 86 responses are as
follows:
Ref# Overall
1 Yes
What DO you like about the new process?

The new bins help the street look really neat on trash day.
What DON'T you like about the new process?

Haven't really found a major problem with this yet (other than the bin covers remain open after pickup and
could collect rain/snow).
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Ref# Overall
2 Yes

Not having to sort my recyclables. Plus the fact that the Recycling Container is much larger than the old bins.
The new containers are pretty big. I have a family of 4 and our recycling container fills up to the top while the
trash container is maybe a third full each week.

Nothing
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Ref# Overall
3 Yes

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Ref# Overall
4 Yes

recycling so much easier cause we don't have to sort
also so much better to just drag 2 big barrels up than all the trash barrels and recycling bins

nothing
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Ref# Overall
5 Yes
Franklin Matters survey results Page 1 of 21
follows:

I like that all he recycling goes into just one can and I don't have to worry about separating everything.

I don't like the fact that if it's not in the can that it just stays there. For example, this past week I had a rather
large box that would not fit in the can so it was broken down and put on the side of the recycle bin. However,
after everything was picked up the box remained behind. Sometimes we are going to have things that aren't
going to fit. These items should still be taken so long as they are on the street.
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Ref# Overall
6 Yes

I like the new cans. they are sturdy and large.

the one can limit is a bit restricting. Sometimes things happen and you have a large item to throw out that is too
much for a single garbage can.
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Ref# Overall
7 Yes

I like how curbs look on trash day...clean....

What i don't like is that for what we pay for our trash they want us to pay for an extra bag or buy another
bin..that is crazy. We just had a huge family gathering and had to ask our neighbors if we could drop 2 bags in
theirs.bins. Wish I could of brought it to the dump but out of luck....
-------- ----------
Ref# Overall
8 Yes

Single stream recycling

Nothing. Although they need to educate others better about the correct spacing between bins... perhaps a sticker
campaign on the trash cans that are not far enough apart...
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follows:
Ref# Overall
9 Yes

Putting ALL recycling into one bin
New barrels - my old ones were on their last legs

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Ref# Overall
10 Yes

It is clean and easy to use. I do not see trash on the ground after pick ups. Hopefully the forced recycling will
reduce the tonage of trash.

I wonder how the barrels will be with the snow banks. It will mean I have to dig out a special place for the
barrels..
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Ref# Overall
11 Yes

easier for recycling not to separate...easier to get cans to the curb....looks neater and no trash left on the streets

that people still haven't figured out the proper placement of the cans and that people are still putting out other
types of cans that are not going to be picked up
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Ref# Overall
12 Yes

Easier recycling and limits the amount of trash being put out.

nothing so far.
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Ref# Overall
13 No
follows:

We like the clean lines of the barrels on trash day. We also like to load the recycling barrels without having
to separate the plastics and paper. The barrels are easy to bring to the curb. We like the fact that we see more
recycling bins out than before and we feel like the overall good will be more recycling or re-using.

We don't like the fact that this is costing us more money. We have already paid $35 for overflow and we haven't
even had a major event i.e. moving, purging, guests etc. We have already paid $35 for overflow and dump
costs. I transfered my trash from my old barrels and could only fit one of my old barrels into the new barrel.
There are some bigger carts that we have seen in other states. It does seem like we have the smallest size. The
old system was much easier to use if we had extra items. Not sure how the "$22" savings would impact anyone.
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Ref# Overall
14 Yes

single stream recycling

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Ref# Overall
15 No

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Ref# Overall
16 Yes

Trash pickup is earlier.

It limits what extra things we can put out at the curb for pickup.
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Ref# Overall
17 Yes

follows:

IT AMAZES ME THAT PEOPLE CAN'T READ THE SIMPLE INSTRUCTIONS ON THE LIDS TO
PROPERLY PUT THE CONTAINERS OUT CURBSIDE.
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Ref# Overall
18 Yes

Cleanliness, efficiency of use.

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Ref# Overall
19 Yes

New recycle bin easier to manage than the old bins, and no sorting!
I also like that people are limited in the trash they can dispose of, so I am not subsidizing those who generate a
lot of waste.

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Ref# Overall
20 Yes

Single Stream Recycling.
Have not had any issues with Capacity with a family of 5 plus a dog.

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Ref# Overall
21 Yes

Very automated, goes quickly. Easy to use and clear instruction how to use.

The bins are a little large to store is older homes that may have much smaller garages. Some of us do not have
places outside to store such large bins.
follows:
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Ref# Overall
22 Yes

I like it but what are we going to do at Christmas time????

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Ref# Overall
23 No

I can put all my recyclables in one bin.

The bins are way too small, even the recycling one is to small. You have to call to put bulky items out.
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Ref# Overall
24 No

Less trash blowing around my street from neighbors trash and recycling bins being left open or uncovered or the
collection truck operator dumping some of the trash on the ground while trying to load it into the truck.

The containers are HUGE. We barely have any trash and very little recycling every week. These containers
are overkill. I wish we had option of two different sizes to choose from. My driveway is steep and long and
in the winter these huge containers will be a problem to get up and down the hill, especially for my wife if I
am traveling. I do not have room for them in my garage so I have to keep them outside and I hate looking at
them. Does anyone know where to find 65 gallon trash can liners so we can keep these monstrosities clean????
-------- ----------
Ref# Overall
25 Yes

I like the fact that we only have two barrels to put out. It's easier to recycle since we don't have to seperate the
paper and plastic. I like the new big barrels. So far so good.

-------- ----------
follows:
Ref# Overall
26 Yes

I hated seperating the recycles.

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Ref# Overall
27 Yes

Everything is easier....

Nothing......Those that comment on rainwater could dump it themselves or wait a week and it will end up in the
truck..
Holes in the bottom will weep impurities onto the sidewalk..
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Ref# Overall
28 No

I like having the large recycling bin and only having to bring 2 barrel to the curb. I'm not sure I've really
noticed a difference in the service that would lead me to say it is better than before. I put the barrels out, go to
work, come home and put them back in the garage.

I definitely lost some capacity. I am constantly working on the house and cleaning out garbage. I donate/
freecycle as much as I can, but I have the occasional week where I hold stuff out and put it in the barrel the next
week since I can't fit it all.
-------- ----------
Ref# Overall
29 Yes

I like the single stream recycling and how neat things look with just the two barrels per household.

We have had some trouble. Our trash and recycling wasn't picked up two weeks in a row. With phone calls,
that was resolved and I assume it was adjustment issues. I was so excited for this new trash and unfortunately
follows:
was disappointed in the first few weeks.

The biggest issue for us is MAGGOTS! In the trash can. Disgusting. We kept our trash barrels in the garbage
before and never had a problem. We always bag our trash inside the barrels. Now, with the new town barrels,
we had a major maggot problem. DISGUSTING. So now we have to keep our barrels outside. That's a
bummer. I've heard of other families having maggots, too.
-------- ----------
Ref# Overall
30 Yes

Containers are easy to move up and down our long driveway
LOVE the large recycling container & LOVE that we do not have to sort our recyclables
Streets look tidy on trash day

Bulk items are no longer accepted, however a simple call to WM fixes that problem, as they are happy to
arrange an independent bulk pick up.
-------- ----------
Ref# Overall
31 Yes

Putting all recycleables in one bin. Also, dragging two large bins to the curb is much easier than multiple
smaller bins.

No complaints.
-------- ----------
Ref# Overall
32 Yes

It is nice not to have liter and glass remain on our street after trash collection. The neighborhood looks much
cleaner. Also, the bigger bin allows more room to place recyclables.

Nothing
-------- ----------
Ref# Overall
33 Yes

follows:

streets look cleaner with new bins. recycling is easier

-------- ----------
Ref# Overall
34 Yes

larger barrels

-------- ----------
Ref# Overall
35 No

The look of the trash cans. The fact that we recycle more.

Not big enough. What about bigger items such as old coolers, big toys, old cushions etc.. Where do I put
them??
-------- ----------
Ref# Overall
36 Yes

No more recycling littering the streets when it's windy

The large recycling bin isn't big enough to hold all of our recycling and we are a family of 3. On the flip side we
only have 1 bag of trash a week, so the trash bin is way to big.
-------- ----------
Ref# Overall
37 Yes

I like not having to separate recyclables.
There hasn't been any trash that blew away from the recycling containers, e.g pizza boxes.
The lids are attached to the barrels. No more chasing after a lid that blew away in the wind.

follows:

The size of the barrels, they take up too much space.
The possible job loss, there used to be two people, now there is one. Was that person laid off or is doing other
things.
-------- ----------
Ref# Overall
38 No

No sorting recycleables.

One trash barrel for all trash, makes it difficult for larger bulkier items that are between trash barrel size and
large curbside pick up items. There seems to be a no man's area that needs addressing.
-------- ----------
Ref# Overall
39 Yes

1 can for recycling - large capacity.
Neighbors who didn't recycle before are now recycling

Cans are a bit big to store in my garage -
-------- ----------
Ref# Overall
40 No

1) It encourages recycling
2) It saves the town and users money
3) The carts have wheels

1) There are too many oversized items that don't fit into the cart, so they're going to pile up in users' cellars and
garages
2) It's a "one sizes fits all" approach which does not work for many users.
3) The carts are too big and heavy (when full)for many women, elderly and disabled to easily handle. Once the
snow and ice arrive, it will be even more difficult for the above groups of users. A smaller cart is not always the
solution unless we could have two.
-------- ----------
follows:
Ref# Overall
41 Yes

-------- ----------
Ref# Overall
42 Yes

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Ref# Overall
43 Yes

Much easier and neater.

the lids being open after pick-up.
on rainy days - they will fill with water, on snowy days they will fill with snow.
is there a way to shut them after they are emptied?
-------- ----------
Ref# Overall
44 Yes

-------- ----------
Ref# Overall
45 No

I no longer have to sort paper and plastic.

I find that my family and I fill up both bins very quickly. They should have been larger. Honestly, I think the
follows:
old system was perfectly fine and fit our needs better.
-------- ----------
Ref# Overall
46 No

it's neater, cleaner, more efficient

the trash barrel is not large enough!!!
-------- ----------
Ref# Overall
47 Yes

I like the big trash bins

I don't like that I can't throw away one big item like a mattress or piece of furniture occasionally
-------- ----------
Ref# Overall
48 Yes

Recycling is easier. No bundles of paper blowing around in the rain and wind! The big bin holds lots!

We can no longer put out small furniture for the trash.
-------- ----------
Ref# Overall
49 Yes

Cost effective and qick

Nothing
-------- ----------
Ref# Overall
50 Yes
follows:

Combining the recyclables.

Bins are a storage burden. A bit difficult for older folk to wheel them up and down long driveways. Winter
will be interesting. What happens when the plough comes by in the middle of the night...we can't all get out and
shovel before work. Also will have to shovel out a bigger area in the street to accommodate the bins. The snow
banks are tough enough to clear a small area to a walkway.
-------- ----------
Ref# Overall
51 Yes

One bucket for recycling
One bucket for trash
The buckets are easy to fill and manuever
Don't need to sort out everything and bring many different buckets to the curb.

Can no longer put out items that don't fit into the buckets. If it doesn't fit in the bucket then special
arrangements need to be made to get rid of the item.
-------- ----------
Ref# Overall
52 Yes

It should encourage more recycling . If folks want bigger trash bins I think it means they are not recycling
properly. We used these types of bins in Europe but they weighed the bins - you were charged by weight - it
wasn't
Long educating people.

-------- ----------
Ref# Overall
53 Yes

We like that the recycling is easier to collect since it's combined.

You are limited to the capacity of what you can put in. There are things that you cannot fit in the containers. It
follows:
takes up a lot of space in our garage since we don't want to put them outside.
-------- ----------
Ref# Overall
54 No

Not much. Perhaps not having to sort the recycled items would be a bonus for some...

The recycle bin is not nearly big enough. the trash bin is not nearly big enough for a family of 5.
It is extremely frustrating that we actually had something in this town that worked well...it was our trash pick
up. Now we are paying the same...and getting something that is inferior to what we had. What a shame.
-------- ----------
Ref# Overall
55 No

Clean uniform barrels
Encourages recycling

Not enough room for recyclables. Need another bin.
Odd sized trash items do not fit in bin...but can't take them to the dump?
-------- ----------
Ref# Overall
56 Yes

everybody is now recycling

i always run out of room in my recycling bin. also, i am concerned what i will do when i do spring cleaning of
my basement and attic....i will run out of space in my barrels.
-------- ----------
Ref# Overall
57 Yes

Easy recycling !

follows:

-------- ----------
Ref# Overall
58 No

Well, I guess the new trucks aren't as loud.

With four kids, the bins are much too small, they should have given bigger bins to people that need them. I am
currently looking at hiring a private hauler.
-------- ----------
Ref# Overall
59 Yes

Containers are huge. Love that recycling does not need to be sorted and separated.

Not sure what to do with some items that do not fit in trash container.
-------- ----------
Ref# Overall
60 Yes

-------- ----------
Ref# Overall
61 Yes

single stream recycling

Sometimes having only one bin for trash will not be enough if you have a large family.
-------- ----------
Ref# Overall
62 Yes

follows:

Neatness on the street and ease of not having to sort recycling.

Doesn't allow for large oversized boxes.
-------- ----------
Ref# Overall
63 Yes

No my son love to take out the trash....nice barrels, no need to sort,

Let see how holidays work out
-------- ----------
Ref# Overall
64 Yes

More efficient. Barrels are clean and uniformed.

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Ref# Overall
65 No

NOTHING, RECYCLE IS RECYCLE

800,000 for new bins-old ones were great, how come the taxpayers arent' allowed to vote on anything in this
community??????????????????
more money wasted---------i thought there wasn't any money-guess more was found
-------- ----------
Ref# Overall
66 Yes

I now recycle. Felt a little guilty before but when you have 400 foot driveway, the last thing you want to do is
carry two recycle bins down

follows:

-------- ----------
Ref# Overall
67 Yes

fantastic - always receycled before but MUCH easier now!

bins don't have drainage hole in case someone is away all day & it rains or snows it will be a real pain to dump
it out.
-------- ----------
Ref# Overall
68 Yes

Less sorting in the home, more space in the garage.
Streetscape: trash day is neater visually and physically; no windblown "rollers" in the road.

I wonder if the combined recyclables (sp?) are truly sorted and re-used as much as before when they were
separated. Are we adding more to a landfill? I don't like the lack of knowing for sure.
-------- ----------
Ref# Overall
69 Yes

2 similar barrels wheeled to driveway end is easier
love recycling - don't have to separate, one nice big barrel

-------- ----------
Ref# Overall
70 Yes

I like having a large barrel for all the items I recycle. I had trouble fitting them into the smaller bins that were
previously provided. I also like that I can put the paper products outside anytime I like without worrying about
them getting wet. In addition a like the easy-open lid, the handle, and the big wheels on the barrels. They are
follows:
easy to maneuver.

I have no complaints.
-------- ----------
Ref# Overall
71 Yes

responded previously with a Yes but wanted to make another comment/question - we haven't been putting our
recycling out every week since some weeks we have only say 1/3 full - does that save Franklin any money?
We just figured it was the responsible thing to do - only put out when filled - why have the truck stop if it's not
really worth it. It's different if it's garbage but since it's all clean stuff we feel it helps the environment more.
Are we also helping Franklin save money that way? Might want to publicize it a bit if that's the case.

-------- ----------
Ref# Overall
72 Yes

the bins are nice

don't like the restrictions on amounts of garbage, and still unclear if I have something larger to dispose of what
happens with that...don't like the idea of paying more for an extra bag of garbage. however, the drivers on the
trucks have been very nice and do a good job with keeping the bins looking neat - they don't just throw them
back to the curb like the old workers did!
-------- ----------
Ref# Overall
73 No

-------- ----------
Ref# Overall
74 No

follows:

-------- ----------
Ref# Overall
75 Yes

Not sorting recycling

love the new process
-------- ----------
Ref# Overall
76 Yes

It is much easier and cleaner to process the recyclable materials in our house

nothing
-------- ----------
Ref# Overall
77 Yes

lids - trash doesn't blow everywhere

can't leave loose stuff out for pickup (small furniture, etc)
-------- ----------
Ref# Overall
78 Yes

-------- ----------
Ref# Overall
79 Yes

follows:
I love that the barrels (especially the recycle barrels) have covers...I don't dread windy days anymore and
everything ending up all over the lawn.

-------- ----------
Ref# Overall
80 Yes

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Ref# Overall
81 Yes

-------- ----------
Ref# Overall
82 Yes

The recycling part of it I find much easier to manage on a daily basis now that everything goes into the one bin.

I havent found any reason at this point not to like the system!
-------- ----------
Ref# Overall
83 Yes

everything fits in one bin and no need to sort recyclables

bins are so large that they are tricky to move and take up a lot of space at curb - reducing visibility for cars
leaving our driveway and the speeding cars on our street
-------- ----------
Ref# Overall
84 No
follows:

Recycles are in 1 Bin

We have only 1 trash (65 gal)container.
with the old system we were able to trash 3 33 gal containers plus we could dispose of one piece of furniture per
week for free
also we could left rolls of old carpet or rugs with out charge
-------- ----------
Ref# Overall
85 Yes

I particularly like the recycle bin - no sorting; holds much more recyclables. I don't worry about the lids being
lifted by racoons either!

-------- ----------
Ref# Overall
86 Yes

Love the ease of single stream, attached lids means less trash blowing in the streets, no additional cost!

No dislikes.
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FM Trash/Recycle Survey Results Full 100816

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Franklin, MA: Trash/Recycle Survey Results

What DO you like about the new process?

What DON'T you like about the new process?

What DO you like about the new process?

What DON'T you like about the new process?

What DO you like about the new process?

What DON'T you like about the new process?

What DO you like about the new process?

What DON'T you like about the new process?

What DO you like about the new process?

What DON'T you like about the new process?

What DO you like about the new process?

What DON'T you like about the new process?

What DO you like about the new process?

What DON'T you like about the new process?

What DO you like about the new process?

What DON'T you like about the new process?

Franklin Matters survey results Page 1 of 21

What DO you like about the new process?

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was disappointed in the first few weeks.

What DO you like about the new process?

What DON'T you like about the new process?

What DO you like about the new process?