Scan to SMB problem after upgrade to Windows 8.

1 or Server 2012 R2 Strona 1

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Scan to SMB problem after upgrade to Windows 8.1 or Server

2012 R2
Published 03/12/2014 03:56 PM | Updated 03/26/2014 09:00 PM
Answer ID 184723 | FAQ ID 184734 | Rank A0

Scan to SMB does not work after upgrading to Windows 8.1 or 2012 R2.
The following error may be displayed on the device: 016-782 Login Error

This is a known issue in the Windows 8.1 and Windows Server 2012 R2 General Availability Update Rollup.
It was reported in the following article on Microsoft's website:

Article ID: 2883200 - http://support.microsoft.com/kb/2883200/en-us - Windows 8.1 and Windows Server 2012 R2 General
Availability Update Rollup

Known issues:
The following known issues may occur after you apply this update:
When you scan and send a document from a Multifunction Print (MFP) device by using the Server Message Block (SMB) protocol to
a file share on a Windows 8.1 or Windows Server 2012 R2-based computer, the scan file cannot be saved to the file share and you
receive an error message indicating that send operation failed.

Details and a fix were explained in the following article on Microsoft's website:

Article ID: 2896636 - http://support.microsoft.com/kb/2896636/en-us - You cannot use certain third-party devices to send a document
to a shared folder in Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2
Install rollup update from article 2887595.

A fix was provided in the following update rollup by Microsoft:

Article ID: 2887595 - http://support.microsoft.com/kb/2887595 - Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2
update rollup: November 2013

Applied fix:
2896636 You cannot use certain third-party devices to send a document to a shared folder in Windows RT 8.1, Windows 8.1, or
Windows Server 2012 R2.

Products Categories
EU Troubleshooting
Ricoh Authentication/Password
Color Multifunction Scanning
Aficio 1224C,1232C Cannot Scan to Local PC
Aficio 2228C, 2232C, 2238C Cannot Scan to Repository
Aficio 3224C, 3232C Cannot Scan to Network
Aficio 3228C*, 3235C*, 3245C* Error Messages
Aficio 3228C, 3235C, 3245C Scan to Folder
Aficio 3260C, Aficio Color 5560
Aficio Color3006, 3506, 4006, 4106, 4506
Aficio Color 6010, 6110
Aficio Color 6513
Aficio GX 3000S
Aficio GX 3000SF, 3050SFN

https://eu-tier2-en.custhelp.com/app/answers/detail/a_id/184723/p/1436,1437,1466,2729/p_li/n-j3g5rfgDoouYEhoroTj3oU... 2014-06-23 11:06:48

Scan to SMB problem after upgrade to Windows 8.1 or Server 2012 R2 Strona 2

Aficio MP C300/SR, C400/SR

Aficio MP C305SP/SPF
Aficio MP C1500sp
Aficio MP C2000, C2500, C3000
Aficio MP C2030, C2530
Aficio MP C2050, C2550
Aficio MP C2051, C2551
Aficio MP C2800, C3300
Aficio MP C3001, C3501
Aficio MP C3002, C3502
Aficio MP C3500, C4500
Aficio MP C4000, C5000
Aficio MP C4501/A, C5501/A
Aficio MP C4502/A, C5502/A
Aficio MP C6000, C7500
Aficio MP C6501SP, C7501SP
Aficio SG 3100SNw
Aficio SG 3110SFNw
Aficio SP C210SF
Aficio SP C220S, C221SF, C222SF
Aficio SP C231SF
Aficio SP C232SF
Aficio SP C240SF, C242SF
MP C401SP/SRSP
MP C2003SP/ZSP, C2503SP/ZSP
MP C3003SP/ZSP
MP C3503SP/ZSP
MP C4503SP/ASP/ZSP/AZSP
MP C5503SP/ASP/ZSP/AZSP
MP C6003SP/ZSP
MP C6502SP, C8002SP
SG 3120B SFNw
SP C250SF
SP C252SF
RexRotary
Color Multifunction
CC8403/D/DE
CC8606/E
CS806/d/de, CS825, CS831
CS810/E
CS813D
DSc224, DSc232
DSc328, DSc332, DSc338
DSc424, DSc432
DSc428*, DSc435*, DSc445*
DSc428, DSc435, DSc445
DSc460, CS555
GX 3000S
GX 3000SF, 3050SFN
MP C300/SR, C400/SR

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Scan to SMB problem after upgrade to Windows 8.1 or Server 2012 R2 Strona 3

MP C305SP/SPF
MP C401SP/SRSP
MP C1500sp
MP C2000, C2500, C3000
MP C2003SP/ZSP, C2503SP/ZSP
MP C2030, C2530
MP C2050, C2550
MP C2051, C2551
MP C2800, C3300
MP C3001, C3501
MP C3002, C3502
MP C3003SP/ZSP
MP C3500, C4500
MP C3503SP/ZSP
MP C4000, C5000
MP C4501/A, C5501/A
MP C4502/A, C5502/A
MP C4503SP/ASP/ZSP/AZSP
MP C5503SP/ASP/ZSP/AZSP
MP C6000, C7500
MP C6003SP/ZSP
MP C6501SP, C7501SP
MP C6502SP, C8002SP
SG 3100SNw
SG 3110SFNw
SP C210SF
SP C220S, C221SF, C222SF
SP C231SF
SP C232SF
SP C240SF, C242SF
Nashuatec
Color Multifunction
C503/d
C606/e
CS506/d/de, CS525, CS531
CS510/e
CS513d
DSc224, DSc232
DSc328, DSc332, DSc338
DSc424, DSc432
DSc428, DSc435, DSc445
DSc428*, DSc435*, DSc445*
DSc460, CS555
GX 3000S
GX 3000SF, 3050SFN
MP C300/SR, C400/SR
MP C305SP/SPF
MP C401SP/SRSP
MP C1500sp
MP C2000, C2500, C3000

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Scan to SMB problem after upgrade to Windows 8.1 or Server 2012 R2 Strona 4

MP C2003SP/ZSP, C2503SP/ZSP
MP C2030, C2530
MP C2050, C2550
MP C2051, C2551
MP C2800, C3300
MP C3001, C3501
MP C3002, C3502
MP C3003SP/ZSP
MP C3500, C4500
MP C3503SP/ZSP
MP C4000, C5000
MP C4501/A, C5501/A
MP C4502/A, C5502/A
MP C4503SP/ASP/ZSP/AZSP
MP C5503SP/ASP/ZSP/AZSP
MP C6000, C7500
MP C6003SP/ZSP
MP C6501SP, C7501SP
MP C6502SP, C8002SP
SG 3100SNw
SG 3110SFNw
SP C210SF
SP C220S, C221SF, C222SF
SP C231SF
SP C232SF
SP C240SF, C242SF
Gestetner
Color Multifunction
2606/e
2703/d/de
CS206/d/de, CS225, CS231
CS210/e
CS213d
DSc224, DSc232
DSc328, DSc332, DSc338
DSc424, DSc432
DSc428*, DSc435*, DSc445*
DSc428, DSc435, DSc445
DSc460, CS555
GX 3000S
GX 3000SF, 3050SFN
MP C300/SR, C400/SR
MP C305SP/SPF
MP C401SP/SRSP
MP C1500sp
MP C2000, C2500, C3000
MP C2003SP/ZSP, C2503SP/ZSP
MP C2030, C2530
MP C2050, C2550
MP C2051, C2551

https://eu-tier2-en.custhelp.com/app/answers/detail/a_id/184723/p/1436,1437,1466,2729/p_li/n-j3g5rfgDoouYEhoroTj3oU... 2014-06-23 11:06:48

Scan to SMB problem after upgrade to Windows 8.1 or Server 2012 R2 Strona 5

MP C2800, C3300
MP C3001, C3501
MP C3002, C3502
MP C3003SP/ZSP
MP C3500, C4500
MP C3503SP/ZSP
MP C4000, C5000
MP C4501/A, C5501/A
MP C4502/A, C5502/A
MP C4503SP/ASP/ZSP/AZSP
MP C5503SP/ASP/ZSP/AZSP
MP C6000, C7500
MP C6003SP/ZSP
MP C6501SP, C7501SP
MP C6502SP, C8002SP
SG 3100SNw
SG 3110SFNw
SP C210SF
SP C220S, C221SF, C222SF
SP C231SF
SP C232SF
SP C240SF, C242SF

https://eu-tier2-en.custhelp.com/app/answers/detail/a_id/184723/p/1436,1437,1466,2729/p_li/n-j3g5rfgDoouYEhoroTj3oU... 2014-06-23 11:06:48