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By David Giambruno, If you visit Revlon, Inc.s data center in Oxford, North Carolina,
SeniorVicePresident and CIO;
Ben Gent, GlobalStorage Engineer; dont blink, or youll miss the infrastructure. Just two racks
and Michael Cannella, Data and
GlobalNetwork Engineer
house roughly 3.6PB and 800 virtual servers that process
anaverage of 14,000 transactions per second (TPS) from
systems around the world, with 99.9999% uptime. When
people walk into our data center, they ask, Thats it?
Theanswer is yes, and it runs everything.
The picture was starkly different just a few years ago, when business intelligence
was buried in 21 separate enterprise resource planning (ERP) systems. High
management overhead kept our IT team from saying yes to requests for new
applications. Buildings didnt even have Wi-Fi access, so chemists had to
jogback and forth between mixing vats and manufacturing control systems
toadjust product formulations.
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Phase 2: Insourced Disaster Recovery
Next, we increased the return on investment from NetApp technologies
bybringing disaster recovery in house, an effort that paid for itself in just
sevenmonths.
Because servers are now files, we can quickly replicate every production server
to a NetApp FAS3070 system located at our DR site, using NetApp SnapMirror
replication technology. We transmit 30TB of changes weekly to the DR data center.
In our four global factories, data centers have been replaced with preloaded
mini-me data centers, which are half racks populated by multiple NetApp
David Giambruno FAS2020 and FAS2050 systems and a commodity switch and server. We like
Senior Vice President and CIO tosay we went from two racks of mess to one-half rack with 10times the
Revlon
performance at one-eighth the cost. Like the production data center, the mini-me
David Giambruno joined Revlon as data centers replicate data to the DR site using NetApp SnapMirror software.
CIOin 2006. He is responsible for
driving global technology capabilities We test disaster recovery quarterly, bringing up an instance of all of Revlonor
toprovide competitive advantages
an individual country, site, or applicationin the DR data center. The solution
tothe companys business units
andshareholders. The breadth and was put to the test in 2011, when a fire destroyed most of the Venezuela facility.
strategic nature of this project and the With our previous infrastructure, recovery would have cost millions of dollars
speed at which it was accomplished and taken one to two weeks while people flew back and forth with suitcases full
demonstrate his technical and business of tape backups. With the NetApp DR solution, in just one hour and forty-five
leadership. He and his team have minutes we brought up factory, EDI, and ordering systems in the DR data center
transformed Revlons IT operations.
and spun up virtual desktops for employees so that they could work from home
or business partner offices the next day. We would have been back in business
even sooner if our storage engineer had not been on vacation with his phone
onsilent.
We took the same steps to make sure Hurricane Sandy didnt disrupt the business.
As Sandy came barreling toward the Metro New York area in November 2012,
we used NetApp SnapMirror replication technology to move our New York and
New Jersey data center operations to the North Carolina data centerin one
hour. After we confirmed the facilities had escaped damage, we moved the files
back over the network to their original data centers.
After designing the master data model, we created more than 20 multiterabyte
parent datasets. Now development and test engineers use NetApp FlexClone
technology to clone the datasets in an instant and run analysis in hours instead
of weeks. The NetApp Data ONTAP operating system creates these clones with
zero storage overhead. Only new writes take up storage space, eliminating the
costs ordinarily associated with database copies. After using clones, developers
can either make them permanent or destroy them.
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The ease of creating zero-overhead clones is transformative for Revlon.
Thereisno cost to mine the data and experiment. Instead, the NetApp
systemsare simply providing added value while they spin platters. Weve used
clones for large-scale application testing, change control, creating golden
images, and even modeling the effect of different e-mail retention policies
onstorage requirements.
We think about big data in a different way than most companies. The traditional
model has applications at the center, surrounded by big data that the IT team needs
to ETL. In our model, big data sits in the center, with applications surrounding
it(Figure 1).
Ben Gent
Global Storage Engineer
Revlon Current Big Data Practices Revlon Big Data Practices
The proof of this newfound agility is that Revlon IT delivered 425% more
projects in 2012 than in 2007, reduced time to deliver a project by 70%,
andcompleted 99.6% of projects on budget and on time. Thats our key statistic,
and its largely the result of time savings from NetApps service automation and
analytics tools. For example, waiting time to receive a server has dropped from
6 to 8 weeks to 15 minutes. Our business users never need to wait for servers,
connectivity, or storage. If a department wants to try a new application, we
generally have it up and ready before the meeting is over, and it costs us nothing.
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Automated picking and packing. Rather than packing shipments based
onapaper report that might be out of date, warehouse employees refer to
ascreen in their truck to see where to go, what to pick, and where to place
the merchandise. Cutting down the time to package a product and get it out
of the building increases the rate of inventory turnover. And when the workers
in the truck can make accurate moves, we avoid vendor-imposed financial
penalties for incorrect shipments.
Michael Cannella has been a data Reinvented help desk. The IT team processed 239% more help desk tickets
andglobal network engineer with monthly in 2012 than we did in 2007, a benefit of spending less time on storage
Revlon since 2007. During his tenure, management. We resolve 85% of issues on the first call, a rare achievement.
he has contributed to the design and
Weve also seen a huge drop in the number of help desk tickets for problems
implementation of the Revlon global
private cloud and virtualization and a correspondingly huge increase in requests from people wanting to get
platform, an infrastructure that has work done in a more efficient way.
transformed IT and helped align
ittoRevlons business. In summary, the NetApp infrastructure and our master data model have trans-
formed big data from a burden to a competitive advantage, even while cutting
costs. Overall, IT has improved the bottom line for the business in the past
twoyears through more than $70 million in cost savings and cost avoidance.
Inaddition, weve practically eliminated the incremental costs and wait time
toexperiment and are limited only by our imagination.
Revlon employees, too, enjoy a new relationship with data. From anywhere,
anytime, they can connect to the information they need to do their jobs more
efficiently and effectively.
How We Did It
NetApp storage infrastructure allowed us to disconnect innovation from incre-
mental costs for networking, servers, storage, and staff time. Reasons include:
We lowered storage costs using NetApp Flash Pool, which is part of NetApp
Data ONTAP. Flash Pool lets us mix solid-state disks (SSD) and relatively
inexpensive SATA drives within a single aggregate, or hybrid aggregate.
Adding SSDs to the aggregate increased the performance of ourbusy SATA
disks by a factor of ten, providing performance similar to serial-attached SCSI
(SAS) disks at far less cost. We have been able to achieve a similar experience
withNetApp Flash Cache. We were able to deferbuying new hardware until a
budget cycle could be built and engineering work done to find the best solution.
Configuration is basically zero effort. As of this writing, were also completing
testing of NetApp Flash Accel, which lets us use relatively inexpensive SATA
disks by minimizing latency by up to 50%. This gives our scientists and
marketers faster access to the data that drives product creation and sales.
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Our business users can continue to access data even during system maintenance
because of the nonstop operations capability in the NetApp Data ONTAP
operating system. We no longer need to schedule downtime for maintenance
and caching because NetApp SnapMirror replication technology can move
anyvirtual server, including ERP and other critical applications, between data
centers. When we upgrade our server hardware, we can move virtual machines
to the DR site while they continue to run and then move them back when the
server upgrade is complete. Case in point: In 2012, we replaced Revlons
globalSAN core and data center server with no outages.
Project Phases
PROGRAM STEPS
Built private cloud in internal data center Built virtual server platform using NetApp
storagesystems
Deployed SAN
Implemented wide area file services
Built global disaster recovery site Replicated all sites to internal DR site in
UnitedStates using NetApp SnapMirror
replication technology
Automated backup and recovery, 7TB weekly
injust one building
Tested quarterly
Shipped mini-me data centers Migrated application and desktop files remotely
(halfracks containing NetApp FAS2000 Replicated data to DR site
series storage systems) toregional
datacenters
Whats Next
Were continually looking for ways to increase the value of our NetApp investment
to the business, and some plans include:
Simplifying the application portfolio: Our goal is to shrink the portfolio by 78%
by 2014. As part of that effort well collapse 21 ERP systems into one.
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About Revlon, Inc.
Revlon is a global color cosmetics, hair color, beauty tools, fragrances, skincare,
anti-perspirant deodorants and beauty care products company whose vision is
Glamour, Excitement and Innovation through high-quality products at affordable
prices. For more information, please visit www.revlon.com.
About NetApp
NetApp creates innovative storage and data management solutions that
deliveroutstanding cost efficiency and accelerate business breakthroughs.
Discover our passion for helping companies around the world go further,
fasterat www.netapp.com.
Go further, faster
Another NetApp
solution delivered by:
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