ALCATEL-LUCENT OMNIPCX ENTERPRISE

COMMUNICATION SERVER
RELEASE 11.2 AND
ALCATEL-LUCENT OPENTOUCH MULTIMEDIA
SERVICES
RELEASE 2.2

Unified communications applications to offer expert business interactions for enterprises

Todays organizations want to improve responsiveness to the business, and to offer employees more
flexibility in the way they work. The OmniPCX Enterprise Communication Server (CS) helps people
connect in real time whatever their location, and experience quality business calls with co-workers
and customers. The OpenTouch Multimedia Services (MS) application server offers teams a fast
business response by delivering unified messaging, visual automated attendant, enterprise instant
messaging, click-to-call, and visual collaboration to all employees in a unified user interface on the
devices of their choice.
OMNIPCX ENTERPRISE COMMUNICATION SERVER AT A GLANCE
FEATURES
Expert business communications from desk phones, mobile handsets and softphones
Comprehensive, advanced business telephony services,
including flexible auto-attendant, screening, group, routing
and messaging services
Rapid directory lookup and speed-dial
Outstanding enterprise mobility: Employees enjoy the
devices that suit their needs; they can shift calls among
devices when moving to and from their desks
Optimized communication costs and operations in multi-site companies
Proven multi-site support with bandwidth control
High-availability options
Flexible deployment options: Networked appliances or
virtual machines for centralized private clouds
Integrated customer greeting and contact center
Professional welcome services, from greeting and group
calls to centralized attendant applications
Contact center services, including a patented visual
distribution matrix
Integration with the OpenTouch Customer Service suite
OPENTOUCH MULTIMEDIA SERVICES AT A GLANCE
Unified messaging and visual automated attendant
Unified messaging: Voicemails are accessed from any email
client in a single mailbox
Visual automated attendant offers quality vocal guidance and
instant call routing to customer calls
Unified communications on PC, Mac and smartphones
Unified user interface for PC, Mac, smartphones with fast
directory lookup, click-to-call, real-time presence and instant
messaging, communication history
Instant desktop screen sharing
Single business identity, on-call access to business services
from smartphones and computer, rapid session shift between
desk phones, smartphones, and computer
Remote call control and VoIP client that can be integrated
with leading productivity applications
Borderless collaboration to better communicate with customers, partners and colleagues
Intuitive interface for easy addition of multimedia, including
HD video and content sharing
Integrated conferencing capabilities easily accessible from
any phone or browser
Alcatel-Lucent OmniPCX Enterprise Communication Server and Alcatel-Lucent OpenTouch Multimedia Services
ALCATEL-LUCENT ENTERPRISE DATA SHEET
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BENEFITS
Instant business response: All important calls are identified and answered.
Intuitive management of multi-line calls by individuals or teams for a
quality response to customer calls
Save time when dialing contacts
Flexible mobility options: Business communications on desk phones,
wireless handsets or software clients
Easy multi-device communications for more confidentiality and focus
in open plan offices
Improved voice-over-IP (VoIP) quality in multi-site organizations, with
centralized communications to improve operational expenditure
Improved business continuity for communication services during network
outages or server failures
Networking of servers to meet requirements for higher availability and
demarcation points between communication networks
Improved total cost of ownership (TCO) with centralized operations from
a private cloud
Increased customer satisfaction by answering all calls centrally or in
branch offices
Accelerated first call resolution with a call distribution logic that can be
adapted to evolving needs
Increased customer satisfaction and brand e-reputation with multi-channel
interactions
Faster business response: Voicemails can be forwarded by email or
accessed on a smartphone while employees are on the go or outside
business hours
Improved customer satisfaction: Voice guides and routing for customer
greetings are always up-to-date as the visual application makes it possible
for non-IT staff to update voice guides and routing rules in a few minutes
Faster business response at the office and on the go: Employees are easier
to join with real-time presence indication showing the most convenient
medium to use voice or instant messaging
Instant team response to the business: Employees can escalate a call or
an instant messaging session to visual collaboration session in two clicks
Employees are reachable anywhere and can select most convenient device
for business communication at any time
Single contact management: Employees click to escalate an e-mail thread
into a real-time collaboration session using their desk phone or their
computer for voice
Better engagement with contextual video and content-sharing interactions
Reduced travel expenses and efficient interactions between teams
Customers, partners and colleagues can easily and securely join OpenTouch
voice and content-sharing sessions from outside the enterprise firewall
OMNIVISTA 8770 NETWORK MANAGEMENT SYSTEM AT A GLANCE
FEATURES BENEFITS
Unified user management and operations
Unified user management across OmniPCX Enterprise CS, Improved daily move, add, change and delete operations
OpenTouch MS applications and devices

Centralized directory, metering, performance monitoring Lower maintenance cost and enhance reactivity through centralized
capabilities management interfaces

TECHNICAL SPECIFICATIONS Telephony at the desk Alcatel-Lucent 8001 DeskPhone

Alcatel-Lucent OmniTouch 8082 My IC Phone Essential SIP telephony services
User experience
17.78 cm (7 in) capacitive and haptic Display of names and contextual
OmniPCX Enterprise Communication Server
touch screen feature keys: 5-line display
Business telephony services
OmniPCX business telephony service: Built-in 3-party conference
Centralized directory with call by name
Digital dial-pad or keyboard Lightweight Directory Access Protocol
Multi-line telephony
Hands-free loudspeaker announcement (LDAP) directory
Call options, including speed dial
Alcatel-Lucent New Office Environment Hands-free loudspeaker
Audio conferencing
(NOE) protocol Hold, conference, transfer, redial
Personal and enterprise call routing and
Hospitality application (SIP) physicalkeys
forwarding
XML kit/library for developers
Call shift of current session between desk
10/100/1000 Ethernet Telephony on the go and at the desk
phone and mobile device of choice
Bluetooth or corded handset Alcatel-Lucent OmniTouch 8118/8128
Automatic shift with Near Field
WLANhandsets
Communication (NFC) smartphones
Support 802.11a/b/g/n
Call-back and call history features Alcatel-Lucent Premium DeskPhones
OmniPCX business communication services
OmniPCX business telephony services
Contextual voice prompts
High voice quality using standardized
Vivid backlit screens
Informal group features 802.1 Quality of Service (QoS)
Embedded alphabetical keyboard
Desk-sharing for shared offices Support for wireless security Wireless
Display of names and contextual
Alcatel-Lucent Premium DeskPhones (IP) Encryption Protocol (WEP), Wi-Fi
feature keys
Alcatel-Lucent OmniTouch 8082 My IC Protected Access (WPA) and WPA2
Wideband VoIP
Phone
Hands-free loudspeaker announcement
Logon, logoff, re-logon Alcatel-Lucent 500EX DECT handsets and
Headset capability, such as Bluetooth 8212/8232/8242/8262 DECT handsets
Automatic logoff
Alcatel-Lucent NOE protocol (IP and TDM), Full range of DECT Handsets from Business
SIP or NOE over SIP to Industrial and Ex version
Manager/assistant
Add-on supervision modules OmniPCX business communication services
Teams
XML kit/library for developers Hands-free option
Filtered lines and private lines
Text messaging, IM and voice messaging Headset capability
Alcatel-Lucent 8018 DeskPhone Integration with notification and location-
Discreet listening
OmniPCX business telephony services based services through Alcatel-Lucent
Backlit screen Application Partner Program (AAPP)
Teams and groups
7 fast-dial keys
Hunting groups and queues
USB headset support Alcatel-Lucent IP Desktop Softphone
Supervision
Wideband audio Premium DeskPhone user interface

Alcatel-Lucent NOE protocol (IP), SIP or Microsoft OS: Windows 7,

Multi-tenancy Windows 8.1, Windows 10
NOE over SIP
Services per entity:
Gigabit Ethernet Apple Mac, Apple iPad and Apple iPhone
Speed dial
Tablets and smartphones using the
CLIP/CLIR Google Android platform
Alcatel-Lucent 8012 DeskPhone
Auto attendant
Essential SIP telephony services
Greeting message
Multi-line support
Music on hold
Display of names and contextual
Night service featurekeys
Unified directory
Hands-free loudspeaker
Gigabit Ethernet

Alcatel-Lucent OmniPCX Enterprise Communication Server and Alcatel-Lucent OpenTouch Multimedia Services
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 OpenTouch Multimedia Services
Common OpenTouch application services for
office workers at the desk and on the go
Software client with intuitive GUI
Background mode notifications
Place, answer and manage voice, instant
messaging and conference sessions
See the real-time availability of colleagues
within and outside the enterprise network,
and publish the presence status
Business caller ID and picture presentation
On-call services: deflect, enquiry, hold/
retrieve, broker, transfer, conference,
record, call-back request, dual-tone multi-
frequency signaling (DTMF)
Universal directory access
Search for local or corporate contacts
View the picture and availability of a
contact
Add a contact to a unified favorite list
across devices
Start a conversation in one tap or click
Single identity across devices
Select user-defined routing rules
Route to one or several devices
Use a rapid session shift between devices
up to 5 (*)
Toggle Group supervision and Manager/
Assistant rules (*)
See past conversations, check your missed
events and use the visual voicemail
View and join scheduled OpenTouch
meetings
VPN-less connectivity through reverse
proxy and OpenTouch Session Border
Controller
(*) Conversation SIP mode
Conversations on the go and at the desk
Alcatel-Lucent OpenTouch Conversation for
PC Microsoft Windows OS
Common OpenTouch application services
Phone control
Softphone mode
Secure SIP, secure RTP and web services
Wideband audio
HD video (*)
Group supervision and call pick-up (*)
Start with a simple one-to-one chat and
add people, voice, video (*) and content
sharing
Schedule and manage meetings on-the-go
using predefined meeting profiles
Manage ad hoc conversations with an
unlimited number of participants (audio
and video) (*)
Alcatel-Lucent OmniPCX Enterprise Communication Server and Alcatel-Lucent OpenTouch Multimedia Services
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Instantly add contents to a session
View, deliver, and annotate
presentations
View and share screens
Grant sharing and annotation privileges
to guests
Desktop integrations
Microsoft: Office 2010/2013/2016, Lync
2013, Skype For Business 2015/2016,
Office 365 (Exchange Online, Skype for
Business Online)
IBM: Notes 8.5.x/9, Sametime 9
Google: unified messaging (Gmail),
click-to-call (Gmail, Google contacts and
Chrome web pages)
Microsoft OS: Windows 7, Windows 8/8.1,
Windows 10
Unified Messaging: Microsoft Exchange
Server 2010/2013, IBM Domino 8.5.x/9,
Google Gmail
VDI: Citrix XenDesktop 7.6+ (without VoIP)
(*) Conversation SIP mode
Alcatel-Lucent OpenTouch Conversation for
PC Mac OS
Common OpenTouch application services
Phone control
Softphone mode
Secure SIP, secure RTP and web services
Wideband audio
Group supervision and call pick-up (*)
Start with a simple one-to-one chat and
add people, voice, and content sharing
Schedule and manage meetings on the go
using predefined meeting profiles
Manage ad hoc conversations with an
unlimited number of participants (*)
Instantly add contents to a session
View, deliver, and annotate
presentations
View a screen sharing
Grant sharing and annotation privileges
to guests
Desktop integration
Google: unified messaging (Gmail)
Apple OS: Mac OS X 10.10 (Yosemite),
10.11 (El Capitan)
Unified messaging: Microsoft Exchange
Server 2010/2013, IBM Domino 8.5.x/9,
Google Gmail
(*) Conversation SIP mode
Alcatel-Lucent OpenTouch Conversation
for iPhone, for Android Smartphone
Wideband VoIP (*)
Cellular or VoIP mode with on-call
services: deflect, enquiry, hold, broker,
transfer, conference, record
Choose to call in private or business mode
Create/delete/select a call routing profile
Create/update/delete/join a scheduled or
reservationless meeting
Start with a one-to-one chat and escalate
to group chat
Secure SIP (*) and Web Services
Download from Apple App Store, Google
Play
(*) Conversation SIP mode
Alcatel-Lucent OpenTouch Conversation
for iPad, for Android Tablet (*)
Wideband VoIP
HD video (iPad only)
Create/delete/select a call routing profile
Create/update/delete/join a scheduled or
reservationless meeting
Start with a one-to-one chat and add
people, voice, video and contents
View and annotate presentations
View a shared PC screen
Mirror your tablet display via AirPlay, via
Chromecast
Secure SIP and Web Services
Download from Apple App Store, Google
Play
(*) Conversation SIP mode
Alcatel-Lucent OpenTouch Conversation One
Freemium for all subscribers
Engage peer-to-peer conversations:
Place audio calls via a desk phone
Start a chat
Share content (document, screen),
annotate
Use favorite contacts
Search for corporate contacts
Publish and see presence information
Maintain a single business identity
See past conversations, check new voice
messages
VPN-less connectivity
Multi-OS Google Chrome app
Conversations at the desk
Alcatel-Lucent 8088 Smart DeskPhone (*)
17.78 cm (7 in) capacitive and haptic
touch screen
Built-in HD camera
Supports an external USB camera
Video can be displayed on an HDMI
monitor
Bluetooth handset option
Media player, screensaver and pictures
Contacts sync for Microsoft Outlook
messaging software
 OpenTouch Conversation application
services
SIP, secure SIP, SRTP and web services
Wideband audio
Video escalation
On-call services: deflect, enquiry, hold,
broker, transfer, conference controls,
DTMF
Presence-based manager-assistant
screening and supervision
Web conferencing with customers, partners
and peers
Alcatel-Lucent OpenTouch Conversation for
Web
Web conferencing user interface
Secure access for guests outside the
enterprise firewall
Dial-in or dial-out to any phone
See who is talking
Mute/unmute, drop, add participant
Hospitality communication services
OmniPCX Enterprise Communication Server
8088 Smart DeskPhone, Premium
DeskPhones, 8018 DeskPhone, or analog
phones
Guest features
Room service features
Room directory features
Billing and barring features

Group call supervision and pick-up View, present and annotate documents
Messaging
10/100/1000 Ethernet PC-through port View and share screen
OmniPCX Enterprise Communication Server
Bluetooth or corded handset Exchange instant messages
Messaging services
802.3 AF Power over Ethernet (PoE) Multi-platform technology (Microsoft Alcatel-Lucent 4645 Voice Messaging Services
(class 3) Windows, Mac OS X, Google Chrome OS, Extended recording and playback control
(*) Conversation SIP mode Linux)
Message waiting indication and visual
Web-based zero-touch client (except for control
Alcatel-Lucent 8068 Premium DeskPhone(*) screen sharing):
Internet Message Access Protocol (IMAP)
Color screen with contextual keys Microsoft Internet Explorer browser access to voice messages
Bluetooth handset option Google Chrome browser Automated attendant
External keyboard Mozilla Firefox browser Record online
OpenTouch Conversation application Apple Safari browser Shared mailbox
services
Place, answer and manage wideband voice Video rooms OpenTouch Multimedia Services
sessions and conferences Alcatel-Lucent 8088 Smart DeskPhone Messaging services
On-call services: deflect, enquiry, hold, SIP video-capable device on OmniPCX Integrated or unified messaging
broker, transfer, conference controls, Enterprise
Local storage with IMAP access
DTMF OpenTouch Conversation registered
Microsoft Exchange and IBM Domino-
Business caller ID and picture presentation endpoints:
based unified storage
Universal directory access One-to-one or multi-party conversations
Extended recording and playback control
View the picture of a contact with other OpenTouch endpoints
Message waiting indication and visual
Single identity across devices Routing profiles
voicemail
Edit and select routing rules Rapid session shift
Automated attendant
Rapid session shift between up to 5 SIP, H.264
Record online
devices
Shared mailbox
View and manage a unified call and Attendant services
messaging history across devices OmniPCX Enterprise Communication Server
Fax services
Consult a unified voicemail across Greeting services
Embedded software
devices Call queuing services
SIP, SIP/TLS, T.38 Fax over IP and SMTP
Hands-free loudspeaker Alarm indication
Microsoft Exchange 2010, Exchange 2013
10/100/1000 Ethernet PC-through port Attendant group features
(*) Conversation SIP mode Lotus Domino R8, R8.5, R8.5.3
Busy Lamp Field
Any SMTP-compliant mail server
Multi-tenant services
Alcatel-Lucent 8012 DeskPhone(*) Web access
Record online
Essential SIP telephony services
Trunk and charging features
Multi-line support OpenTouch Message Center
VIP line features
Display of names and contextual feature Messaging services
keys User management features Local storage with IMAP access
Universal directory access Add-on module Extended recording and playback control
Single identity across devices Headset capability Message waiting indication and visual
Select routing rules voicemail
Hands-free loudspeaker Attendant positions Automated attendant
Alcatel-Lucent 4059 Extended Edition
10/100/1000 Ethernet PC-through port Record online
Attendant Console
(*) Conversation SIP mode Multiple time zones
PC-based console
High scalability
Directory and presence look-up
High availability (HA)
Busy Lamp Field
8068 Premium DeskPhone

Alcatel-Lucent OmniPCX Enterprise Communication Server and Alcatel-Lucent OpenTouch Multimedia Services
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 Customer services CCA native OmniPCX Record or NICE Calling number per campaign
OmniTouch Contact Center Standard Edition1 integration (native record on demand Fax and voicemail answering machines
Embedded OmniPCX Enterprise voice button) detection on predictive calls
distribution OpenTouch Customer Service Unified
Patented visual tool to manage Desktop for multimedia blending Voice Portal
configuration and design routing, to check Commodity hardware
call flow in real time and update Supervision and statistics Desktop SIP inbound and outbound
Skill- and cost-based distribution Up to 120 connected and 250 declared Voice prompts (audio files)
Routing time schedule supervisor desktops
DTMF collection
Expected and remaining waiting time Real-time statistics
Integrated with Automatic Speech
announcement Customizable alarms and reports Recognition (ASR)/Text-to-Speech (TTS)
Group selection options Automatic emailing reports Integrated with business applications
Discrete call listening and monitoring
Unified multimedia interactions Predefined and customizable Microsoft Management Portal
OpenTouch Customer Service add-on for Excel spreadsheet-based statistics and Profile-based interface
multimedia handling reporting
Configuration: campaign creation,
Statistics download (FTP) workforce management
Architecture Free seating supervisor position Business data support
Up to 2000 connected and 5000 declared Wallboard display control for LED and TV
agents Alarms
Openness to other workforce management Routing rules
VMware ESXi-compliant software
Distributed contact center with ABC Gateways
network Recording rules
OpenTouch Customer Service1
HA and branch survivability with Pacing rules
Architecture
OmniPCX Enterprise Compliance rules
VMware ESXi-compliant
Business, home, and mobile agents Service level agreement (SLA)
HA disaster recovery
Management
Voice announcement Live configuration update
Unified multimedia interactions
External/internal voice guides Start/stop campaign
Voice (inbound/outbound)
From audio station, Premium Load contacts lists
Email, web chat
DeskPhones
Web and voice callbacks Broadcast messages
From audio file in Supervision Desktop
Virtual hold Scoring
Facebook, Twitter Real-time monitoring and historical
Agent features reporting
Social media integration
Free seating agent position
Built-in reports
Fax
Logon/logoff, withdraw, wrap-up (manual
Custom reports
or CTI-based) Short Message Service (SMS), Multimedia
Messaging Service (MMS) Excel-based reporting
Private call barring
Open media (with monitoring and Web-based reporting
Transaction code (with reporting)
reporting) Multi-time zone support
Supervisor help
Custom monitoring views
Agent direct call with statistics
Unified multimedia routing/queuing Agents, teams, campaign states and
IP Agent Softphone (PC desktop, tablets,
Platform (PBX)-independent performance monitoring
iPhone)
Multi-site Queues monitoring
Agent greeting (automatic welcome
Unified multimedia queuing across Outbound call classification
prompt)
campaigns Outcomes reporting
Workload overflow Strategy manager (Outbound calls)
Supervisor features
Virtual routing Performance indicators
All agent features
Pre-routing Operational and business alarms
Discrete call listening and monitoring
Pre-defined default routing strategies Wallboard display control for LED and TV
Rules-based and intelligent routing
Agent Desktop
Contact Center Agent (CCA) toolbar Blending with outbound dialing Unified Desktop
providing personal statistics Free seating agent position
CCA partner bar providing groupware Unified Dialer Single workspace
facilities Multiple dialing modes (power, preview, Live interactions
CCA API for Customer Relationship predictive)
Logged interactions
Management (CRM) integration Filter support
Tasks
Regulation compliance: UK, US

Alcatel-Lucent OmniPCX Enterprise Communication Server and Alcatel-Lucent OpenTouch Multimedia Services
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 Optimized control of all multimedia Distributed topology over ABC network Unified web and LDAP corporate directory
interactions HA and branch survivability with OmniPCX Company directory
Deep integration with CRM Agent features: Device management
Banner mode Premium DeskPhones agent display Evolution path from OmniVista 4760
Windows PC thick client IP agent softphone (PC Desktop, iPhone, NMS
Windows PC web client iPad, Android smartphone and tablet)
Citrix-compliant Business, home Infrastructure
Knowledge management Free seating agent position OpenTouch Multimedia Services
Answer templates (email, IM, Facebook, Withdrawal (Ready/Not Ready) Capacity
Twitter) Single server: 3000 users with
Private call barring
applications, 6000 monitored devices
Multi-language Supervisor help
VMware delivery: 5000 users with
Customizable user interface (scripting) Agent greeting (automatic welcome
applications, 10,000 monitored devices
Quick script editor (rapid desktop prompt)
customization) Supervisor features:
OpenTouch Message Center1
Agent scripting All agent features
Capacity
Agent motivator (agents, campaign Discrete call listening and monitoring Single server or VMware delivery: 15,000
monitoring)
users, 255 voice ports
Native OmniPCX Record integration
Collaboration 10-server network: 150,000 users
(native record on demand button)
Microsoft Lync integration
Telephony toolbar
OmniPCX Enterprise Communication Server
Ready/Not Ready and wrap-up
OmniTouch 4625 Interactive Voice Response1 Capacity
Outcomes (with reporting) Short deployment time and easy access Single server or VMware delivery:
Supervisor call to autonomy with packaged IVR, including 15,000 IP users or 5000 TDM users
Supervisor features application generator 100 servers in a single network
Discrete call listening Outbound applications Fully networked servers, 100,000 IP/TDM
Call monitoring Voice mailboxes, fax users with single image
Softphone 250 servers in a supra network
Genesys suite integration1 More than 1 million users in a supra
Workflow OmniPCX Routing Service Intelligence (RSI) network
Centralized definition and distribution Optimization by leveraging OmniPCX Busy Hour Call Completion (BHCC) per
of processes features and resources server: 300,000
Priority management Database synchronization 4645 Voice Messaging Services:
Single view of all pending work CCD backup on OmniPCX 5000 users, 30 ports per server
Integration with business processes Premium DeskPhones agent display
Architecture
Centralized or distributed CS
Design Studio Operations
Text and graphical environment Serviceability toolkit CS and database duplication
Auto-completion Virtual machine silent installation tool Seamless communications failover
Support for all solution components Data collection tool Ethernet redundancy on INTIP-3, GD-3 and
Enhanced debugging GA-3 boards

Templates Full-featured branch office survivability

Rapid Application Development (RAD)
Automatic campaign definition
Integration server and connectors
Native connectors: CRM, Quality
Management (QM), Workforce
Management (WFM)
Homogeneous API layer
Open standards
OmniPCX Enterprise integration
OmniPCX Routing Service Intelligence (RSI)
Optimization by leveraging OmniPCX
features and resources
Contact Center Distribution (CCD)
backup on OmniPCX
Alcatel-Lucent OmniVista 8770 Network
Management System (NMS)1 Backup signaling link for branch office
Comprehensive application suite to survivability
manage OmniPCX Enterprise CS and TDM or IP switching
OpenTouch applications and devices IPv4 support
Centralized, hosted or distributed IPv6 support
management
Rack-based media gateways
Meta-profiles: simplified user creation
Software media services
Microsoft Active Directory integration
IP, SIP, ABC network deployment
Performance monitoring, including Mean
Up to 120 ports per virtual machine
Opinion Score (MOS)
G.711, G.729.AB, G.722
Advanced proactive real-time thresholding
Transcoding
and alerting with versatile reporting
Ad hoc, meet-me and mastered
capabilities
audioconferencing
Tailored and animated topology maps
Dynamic voice guides
Multi-carrier metering

Alcatel-Lucent OmniPCX Enterprise Communication Server and Alcatel-Lucent OpenTouch Multimedia Services
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 Business process integration Dynamic jitter buffer, echo cancellation, G.711 A-law and -law, G.729.AB audio
Telephony Application Programming packet loss concealment (PLC), voice Call admission control
Interface (TAPI) activation detection (VAD): silence Automatic compression algorithm
Messaging Application Programming suppression and comfort noise generation allocation
Interface (MAPI) DTMF Q23, robust DTMF relay, RFC 2833 Dynamic jitter buffer, echo cancellation,
Dynamic Data Exchange (DDE) Generic signal qualification and modem PLC, VAD: silence suppression and comfort
OLE/COM Object Viewer transport noise generation
LDAP Anti-saturation mechanism; backward and DTMF Q23, robust DTMF relay, RFC 2833
forward automatic gain control Anti-saturation mechanism; backward and
Embedded signal quality diagnostic tool forward automatic gain control
Interfaces for Alcatel-Lucent Application
Partner Program (AAPP) QoS: Type of Service (TOS) or DiffServ QoS: TOS or DiffServ tagging, 802.1 p/Q
SIP tagging, 802.1 p/Q
XML web services Video
Computer-Supported Telecommunications Messaging networks SD/HD video
Applications (CSTA), Telephony Server 4645 Voice Messaging Services: IMAP4, H.264
Application Programming Interface (TSAPI) Voice Profile for Internet Mail (VPIM),
Voice-activated video switching for ad hoc
Premium Server, TAPI Premium Server, Octel OctelNet and Audio Messaging
and scheduled conferences
Real-Time Interface (RTI), Workforce Interchange Specification (Amis)
ISDN gateways (AAPP)
Management Interface (WMI)
Dedicated Recording Link (DR-Link) Fax
G3, super G3 fall-back Fax
Alcatel-Lucent Hospitality Link, InfoCenter
G3, super G3 fall-back
OmniVista Tickets Collector, Call Detail Automatic fax detection
Automatic fax detection
Record (CDR) G.711 transparent (Alcatel-Lucent
protocol) and T.38 (Alcatel-Lucent G.711 transparent (Alcatel-Lucent
Q signaling (QSIG), Paging Interface
protocol, H.323 and SIP) protocol) and T.38 (Alcatel-Lucent
protocol, H.323 and SIP)
SIP
SIP proxy/registrar/redirect server and SIP Public networking protocols
gateway SIP, SIP/TLS, E.164 support Security
T0 ISDN OmniPCX Enterprise Communication Server
Server redundancy (active/passive)
Authentication
Branch office survivability T1-CCS ISDN (T2)
Local, Remote Authentication Dial-In User
E1-CAS
Service (RADIUS), LDAP authentication
IPv6 T1 CCS (PRI)
NT LAN Manager (NTLM) Single Sign-On
IPv6 and IPv4 dual stack T1 CAS
IEEE 802.1X MD5/TLS
Communication server DID/DDI or NDDI/non-DID analog networks
RM1 and RM3
Traffic filtering
IPv6/IPv4 proxy Private networking protocols OmniPCX Enterprise CS
RM1 and RM3 Alcatel-Lucent ABC
Trusted hosts file
IPv6 or IPv4 stack User feature transparency
TCP wrapper function
Premium DeskPhones (IP) Network-wide management
Premium DeskPhones
Network-wide routing
ARP spoofing protection
IETF standards Centralized applications
PC port switch VLAN filtering
SIP RFC: 1321, 2327, 2617, 2782, 2833, IP
3261, 2543, 3262, 3263, 3264, 3265, ABC based on enhanced QSIG (tunneling)
SIP perimeter defense
3311, 3323, 3324, 3325, 3327, 3515, and SIP for VoIP
OpenTouch Session Border Controller1
3725 (partial), 3842, 3891, 3892, 3398,
SIP, H.323v2 SIP deep packet inspection against SIP
3608, 3903, 3960 (partial), 3966 (partial),
ABC VPN for networking over ISDN/ denial of service (DoS) attacks
4028, 4497, 4568, 4733, 5009, 5806
PSTN network Certified with SIP service providers
RTP RFC: 1889, 1890, 2198, 3362, 3550,
TDM Secures OpenTouch Conversation and
3551, 3711
ABC Connection software clients outside the
QSIG BC, QSIG GF, DPNSS enterprise
VoIP
G.722 audio wideband VMware delivery

G.711 A-law and -law, G.723.1A, G.729. OpenTouch Multimedia Services Dedicated appliance: up to 6000 RTP
AB audio VoIP sessions

Call admission control G.722 audio wideband for peer-to-peer Active standby redundancy
and conference sessions with OpenTouch
Automatic compression algorithm
Conversation applications and devices
allocation

Alcatel-Lucent OmniPCX Enterprise Communication Server and Alcatel-Lucent OpenTouch Multimedia Services
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 Guest access OmniPCX Enterprise RM3 (19-in. rack) Advanced Radio Base Station (RBS)
OpenTouch Edge Server1 9 modular slots 12 simultaneous communications
Front-end server in DMZ (stackable up to 3 with RM1) Dedicated DECT8 board
Enables guests to access OpenTouch Hot-swappable boards External power supply
conferences Height: 154 mm (6.06 in) Outdoor versions
Software or VMware delivery Width: 442 mm (17.40 in)
Depth: 400 mm (15.75 in) Alcatel-Lucent 4070 DECT Base Station
Encryption Weight: 17 kg (38 lb) 6 simultaneous communications per BS
Secure Shell v2 (SSHv2) for secure
Radio coverage from 50 m (55 yd) to
sessions (such as Telnet, FTP)
OmniPCX Enterprise M2 (cabinet) 300 m (328 yd)
Secure Sockets Layer v2/v3 (SSLv2/v3) 1 ACT 28 or 2 ACT 14 Indoor, outdoor models
for secure HTTP sessions
Hot-swappable boards ATEX model (Europe only)
Simple Network Management Protocol
Height: 740 mm (29.13 in) Remote power feeding on digital cables
(SNMP) v1/v2c/v3 for complete NMS
integration Width: 570 mm (22.44 in)

Client/device confidentiality (signaling Depth: 516 mm (20.31 in) Alcatel-Lucent 8340 IP DECT Access Point
protocol and media) Weight: 70 kg (154.32 lb) 11 simultaneous communications per
IPSec and Secure Real-time Transport access point (AP)
Protocol (RTP) (AES 128 bits) OmniPCX Enterprise M3 (cabinet) 256 APs (750 project-mode)
Premium DeskPhones (IP) 2 ACT 28 or 4 ACT 14 Power over Ethernet (PoE) or PoE injector
GD-3 and GA-3 boards Hot-swappable boards Outdoor versions
Server Security Module Height: 1500 mm (59.05 in) DECT access point (DAP) manager for
Media Security Module Width: 570 mm (22.4 in) automated configuration and handset
Depth: 516 mm (20.31 in) roaming
Secure SIP/SRTP
Weight: 110 kg (242.5 lb) OmniPCX Enterprise CS duplication and
SIP trunks
full-featured branch survivability

Integrity OmniPCX Enterprise ACT 14 in data rack

Media gateway, Premium DeskPhones format (19-in. rack) WLAN infrastructure
binary signatures 48 V power supply and battery backup Alcatel-Lucent OmniAccess WLAN access
points and WLAN controllers
Hot-swappable boards
Radio
User policy enforcement 1 ACT 14
IEEE 802.11b/g/n (2.4 GHz)
Call monitoring and barring Height: 264.4 mm (10.41 in)
IEEE 802.11a/n & 802.11ac (5 GHz)
Internal toll fraud protection by class of Width: 486.3 mm (19.15 in)
Automatic channel assignment and
services Depth: 383.4 mm (15.09 in) power level setting with Adaptive Radio
Weight: 30 kg (66.14 lb) Management (ARM)
Platforms Self-healing around failed access points
OpenTouch Multimedia Services OmniPCX Enterprise ACT 28 in data rack
Software distribution format (19-in. rack) Wireless security
HP ProLiant DL servers 48 V power supply and battery backup Wired Equivalent Privacy (WEP), Wi-Fi
VMware vSphere 6.0 Hot-swappable boards Protected Access - Pre-Shared Key (WPA-
1 ACT 28 PSK), WPA2-PSK
OmniPCX Enterprise Communication Server Height: 530 mm (20.87 in) WPA and WPA2 Enterprise mode (802.1X)
IBM System x servers Width: 486.3 mm (19.15 in) Integrated stateful firewall
HP ProLiant DL servers Depth: 383.4 mm (15.09 in) Rogue access point detection and
VMware vSphere 6.0 Weight: 70 kg (154.3 lb) containment
Linux Kernel-based Virtual Machine (KVM) Wireless Intrusion Detection/Protection
System (IDS/IPS)
DECT infrastructure
OmniPCX Enterprise RM1 (19-in. rack) OmniPCX Enterprise Communication Server
3 modular slots QoS
DECT radio
(stackable up to 3 with RM3) DECT/GAP/Alcatel-Lucent GAP 802.11e
Hot-swappable boards Hybrid integrated base station (IBS)/radio Wireless Mobility Manager (WMM)
base station (RBS) and IP DECT networks Enhanced Distributed Channel Access
Height: 66 mm (2.60 in)
(EDCA)
Width: 442 mm (17.40 in) Radio frequency range
Power Save (U-APSD)
Depth: 400 mm (15.75 in) 1.88 GHz to 1.90 GHz (Europe)
Traffic Specification (TSPEC)
Weight: 10 kg (22 lb) 1.91 GHz to 1.93 GHz (South America)
802.1p DiffServ marking
1.92 GHz to 1.93 GHz (US) with power
adaptation

Alcatel-Lucent OmniPCX Enterprise Communication Server and Alcatel-Lucent OpenTouch Multimedia Services
ALCATEL-LUCENT ENTERPRISE DATA SHEET
9
 VoWLAN Safety Environmental conditions
Connection Admission Control with IEC 60950-1 ETSI ETS 300 019 Part 1-1: Storage
graceful load balancing UL 60950-1 ETSI ETS 300 019 Part 1-2:
Proxy mobile IP for Layer 3 handover Transportation
Fast handover opportunistic key EMC ETSI ETS 300 019 Part 1-3: In Use
caching IEC CISPR 22 Class B
Voice-aware scanning CENELEC EN 55022 Class B Telecom
Voice-aware 802.1x re-authentication FCC Part 15B ETSI EG 201 121
IEC CISPR24 ETSI ES 203 021
International directives CENELEC EN 55024 ETSI ES 203 038
OmniPCX Enterprise Communication Server IEC EN 61000-3-2 ETSI TBR 010, 022, 003, 033, 004,
EC Directives 034, 008
1999/5/EC: R&TTE ITU-T H.323
Miscellaneous environments
2011/65/EU: ROHS FCC Part 68
ACT:
2012/19/EU: WEEE Canada CS03
CENELEC EN 50121-4: Railway
2004/108/EC: EMC applications
2009/125/EC: Ecodesign RM1, RM3: Over voltage and over currents
2006/95/EC: LVD DNV certificate: Maritime ITU-T K.21
IEC 60945: Maritime

1
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affiliates assumes any responsibility for inaccuracies contained herein. (August 2016)