10/13/2014 PMP Study Notes 13 - Project Stakeholder Management Professional Development Journey - PMP, ITIL, PHP

stakeholders are groups/individuals who may affect / be affected by the project

identify stakeholders is a continually process throughout the project lifecycle

identify stakeholders, communicate and engage them, manage expectations and focus on
satisfaction

stakeholder satisfaction is a key project objective

the Project Manager is responsible for the engaging and managing the various stakeholders in
a project

PMP Project Stakeholder Management

ITTOs
Identify Project Charter Stakeholder Stakeholder
Stakeholders Procurement Analysis Register
Documents Expert Judgement
Enterprise Meetings
Environment
Factors
Organization
Process Assets
Plan Stakeholder PM Expert Judgement Stakeholder
Management PlanStakeholder Meetings Management
Register Analytical Plan
Enterprise Techniques Project
Environment Documents
Factors Updates
Organization
Process Assets
Manage Stakeholder Communication Issue Log
Stakeholder Management Plan Methods Change Requests
Engagement Communication Interpersonal PM Plan Updates
Management Plan Skills Project Document
Change Log Management Updates
Organization Skills OPA Updates
Process Assets
Control PM Plan Information Work
Stakeholder Issue Log Management Performance
Engagement Work Performance Systems Information
Data Expert Judgement Change
Project Documents Meetings Requests
PM Plan Updates
Project Document
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OPA Updates
10/13/2014 PMP Study Notes 13 - Project Stakeholder Management Professional Development Journey - PMP, ITIL, PHP

Identify Stakeholders
identify stakeholders and document their importance/influence (=active involvement)
/impact/interest/involvement

3 Is: importance, interest, influence

stakeholders from operation process needed to be included

determine the stakeholders hot buttons (what response in specific situations) and develop
support strategies

procurement documents are used for determining external stakeholders such as the seller

stakeholders have the greatest influence in the initial stage of the project
stakeholder analysis matrix is part of the stakeholder management strategy (output of identify
stakeholders)

Salience Model: describing stakeholders based on the power (influence), urgency and
legitimacy

document only influential stakeholders if there is a large number of stakeholders

document the impact using a power/influence grid, power/interest grid, influence/impact grid,
salience model

Plan Stakeholder Management

management strategies to engage stakeholders throughout project lifecycle

Stakeholder Management Plan contains: current/desired engagement levels, scope and impact
to stakeholders, interrelationships, communication requirements and forms, how to update the
plan

The distribution of this plan requires precautions as the engagement level of stakeholders is a
very sensitive information

Engagement Level

Unaware

Resistant: resistant to change

Neutral

Supportive: supportive of change

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10/13/2014 PMP Study Notes 13 - Project Stakeholder Management Professional Development Journey - PMP, ITIL, PHP

Leading: actively engaged for project success

Stakeholder Engagement Assessment Matrix: (C-current level, D-desired level)

Manage Stakeholder Engagement

aim: increase support and minimize resistance from stakeholders by addressing issues

the communication requirements of individual stakeholder are recorded in the Project

Communication Plan

PM may call upon sponsor for assistance

communicate and work with stakeholders to meet their needs/expectations and address issues

build trust and resolve conflicts, negotiation skills, communication skills

need to communicate bad news/issues in a timely manner

feedback from stakeholders is stored in OPA

the Issue Log (Action Item Log): to identify issues/define impacts, owner (most important
element) and priority/with due date

Control Stakeholder Engagement

monitor overall stakeholder relationships and adjusting strategies

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