Você está na página 1de 15

Assessment Task 1

BSBMGT402 Implement operational plan

Section A

Task 1

The tasks in following table shows the steps required to prepare a planning day for your
team to focus on future directions.

1.Use this data to construct a flow chart showing the critical pathway.
- T2=2DAT

T1=2DAY T3=1DAY T5=1DAY T6=ADAY 7T=12DAY

T4=1DAY

- T1, T3, T6, T7

2. How many days would it take to implement this project?

- 7Day
T2=2DAT

T1=2DAY T3=1DAY T5=1DAY T6=ADAY 7T=12DAY

T4=1DAY

Task Time to complete Predecessor


1.Prepare program 2.0 days None
2.Obtain guest speakers 2.0 days Task 1
3.Organise team 3.0 days Task 1
4.Organise catering 1.0 days Task 1
5.Design and desktop program 1.0 day Task 1,2,3 and 4
6.Print out program 1.0 day Task 5
7.Distribute program 0.5 day Task 6

Task2

In a previous task, you developed a project flow chart and identified a critical pathway for
preparing a one-day planning workshop.

1.Using the flow chart you developed, note some of the potential risk factors in the
following table, and then rank these risks according to priority.
Task likelihood impact
1.Prepare program Low High
2.Obtain guest speakers High High
3.Organise team Low Low
4.Organise catering Low Low
5.Design and desktop Low High
program
6.Print out program Low Low
7.Distribute program Low High

2. What can you do to minimize the chance of the event occurring?

1 )Have a checklist
2) Create a KPI
3) Follow up, through communication (phone, e-mail)

3. What plans could you have in place should they occur?

1) back up speaker

2) extraactivity

Likelihood of event occurring HIGH (possible) LOW (unlikely but


T2, T4 could happen)
Impact on plan if event occurred T1, T3, T5
HIGH(would affect LOW(would not
task very much) affect ttask very
T1, T2, T3, T4, T7 much)
Task 3: Contingency planning checklist T5, T6

Construct a three-column table similar to the following one. The first activity has examples to
demonstrate how the checklist is used. Use your existing knowledge to complete the table for
the other activities. You may have to research an organisation or you can use your own
workplace.

Activity Risk and impact involved Contingencies


Procure required 1.Not enough raw materials *Identify alternate suppliers
materialsequipment means no product *Maintain adequate stock
and stock manufactured for distribution levels of raw materials to last
to customers (means for a reasonable time
unhappy customers and *Implement stock warning
opportunity for competitors triggers when stock levels
to supply) reach certain levels
2.Equipment not replaced *Identify alternate equipment
quickly enough in providers *Train staff to
breakdown situations means repair equipment *Switch to
manufacturing comes to a readily available equipment
stop providers
Contract out or outsource HR 1.policies and procedure are 1.give them training
activities different 2.give them induction
2.jobs outsource might not be
done to the expect quality
Contract out or outsource 1.policies and procedure are 1.give them training
other functions or tasks different 2.give them induction
2.jobs outsource might not be
done to the eqect quality
Restructure organisation to 1.Some jobs are not being 1. job request form is
reduce labour costs done implementation
2.Customer will complain 2. put KPI
Reduce costs,wastage,stock 1.capital will be tired 1.proper of planing of
or consumables 2.cashflow will be district resources
2.monitor for wastage is
reducing
Diversify outcomes 1.profit will not be high 1.get customer feedback
2.customer will not like it 2.manifacture will be small
quantity
Recycle and reuse 1.people dont know that 1.give information
product is recycled 2.up to date what can be
recycled
Use cheaper or lower quality 1.customer is not happy 1.look at alterative material
raw materials and 2.reputation will be damaged to reuse
consumables
Seek further funding 1.funding is not improve 1.save money
2.business is not improve
Increase sales or production 1. they will stuck 1.do marketing
2.unsold material 2.reduce price
3.profit will be low 3.make promotion

Section B: Implementing an operational plan

Select a workplace project or conduct some research on one of the following projects:

Implementing new organizational procedures

Upgrading a computer system

Moving office premises

Updating plant machinery

Write down, your responses to the following tasks.

1. Explain the project you are undertaking.


- Implementing a new internal complaints procedures.

2. Identify the aims of the project.

- The aim of projects are usually using SMART formula

Specific
Measurable
Achievable
Realistic
Time specific

To implement a new formal internal complaints procedure for dealing with conflicts
and internal issues and ensure information is provided and clear to all staffs within 1
month time frame.

3. Prepare an operational plan for the project, including a flow chart that clearly shows
the stages of the plan.

- To implement a new formal internal complaints procedure for dealing with conflicts and
internal issues and ensure information is provided and clear to all staffs within 1 week time
frame.

Project scope
- Awareness and training to all staffs as the formal internal complain procedure is
already developed and ready for implementation.

Required resources
- Human resources
- Financial resources
- Meeting room
- Access to computer and email
- Food and beverages
- Training materials

Implementation plan
Monitoring and Evaluation
KPI is using
Training feedback form - % of awareness and % of attendance

4. Detail the resource requirements-human and physical- that you will need to
implement the plan.

1) Required resources
- Human resources
- Financial resources
- Meeting room
- Access to computer and email
- Food and beverages
2) Training materials

5. Identify any potential risks.


-Staffing issue for trainer or staff on leave unable to attend training on new procedure

6. Outline your contingency plan for dealing with those risks should they occur.

- Current trainer is internal. Appoint another trainer / train another trainer.


Prepare external trainer too. Run 2 sets of training on different dates.

7. Develop a set of key performance indicators (KPIs) to measure the stages of the
operational plan.

- staff attending training


- understanding from the feedback form

8. Explain how you will use these to measure the outcomes of the team and of individual
team members.

- KPI will be used to measure awareness.

9. Explain who you will consult during the implementation of the plan.

- In the planning, implementation and monitoring of operational plans, I will consult with
employees, other managers, team members, relevant department, senior managers and all
stakeholders.

10.Describe the consultation methods you will use.

- Face-to-face meeting, individual discussion and email to get things done.

Section C: Implementing resource acquisition


Task 1

1. Prepare a business case for a situation at your workplace where you need to acquire
more staff. You may wish to use a business case template provided in question 2 or
follow your organisations procedures/template for business case development. OR

2. Complete a business case using the following information.

Case study

You are the manager of a retail store called Lollopops.The store is one of 30 chain stores selling childrens
clothing and is fully supported by a central office. The chain has been marketing itself very heavily and has
developed a new range of clothing for this season and future seasons. Customers love the new range and have
been buying up, which means youve exceeded your revenue targets for the past three months. However, there is
a problem. Your team has been very busy lately and many members have been working overtime and extra shifts.
Some customers have been getting visibly annoyed as long queues form at the counter- especially when some
staff are helping customers choose clothes, restocking and organizing lay-bys and gift wrapping.
You decide you need another full time staff member. One additional staff member will cost you $38500 per
annum, however, you have been adding up the overtime and extra shifts youve been paying existing staff and
have calculated the cost of continuing in this way will end up costing you $ 17,000 per annum in unbudgeted
payroll costs. Each new staff member is trained (cost: $1500) and receives a uniform ($200 twice a year). The
retail chain has a range of standard operating procedures in place and when it comes to recruitment of additional
(not replacement)staff members, the store manager must complete a business case that clearly states why
additional staff are required. The business case must be submitted to the human resource manager at head office
who will then review it, discuss the issues with the store manager and either approve or reject the request after
consulting with the finance manager.

You are about to complete your first business case for new staff, using the template provided
by head office. Good luck!

Name of Manager: euna bae


Date:31/07/2015
Summary/purpose of this business case
We need fulltime new staff
Issue/reason for adding new staff
customers complain
Could existing staff be reassigned or used in other ways to fill the need?
Put in overtime, extra ships, put in additional cost $1500 unbudgeted
Anticipated benefits to company (short term/long term
Benefit is customers service improve increase in sales
Total cost if approved(per annum) $34,500
Salary $34,650
Initial training costs $1,500
Uniform $200
Other no

Cost if not approved


$170,00
List any anticipated challenges/problems you foresee if:
The business case is approved : customers happy, staff happy
The business case is not approved : staff tired and customers complain
Benefits versus costs summary
We can make up the money
customers happy

Task 2

1.Prepare business case for acquiring goods and service at your workplace. Complete
the request for quotation form and a purchase order. You may wish to use templates
such as the ones provided in Part A or you can follow your organisations template for
business case development.
OR

2.Complete a business case for acquiring goods and services using the following
information. You may wish to use templates such the ones provided- for a business case,
purchase order and request for quotation.

Case study
Congratulations! Your business case was approved. You can go ahead and hire an additional fulltime staff
member and purchase the items they need to do their job properly and the services youll need to hire the
individual. Your standard operating procedures states that as store manager, you must complete the attached
business case and submit it to the finance manager at head office. She will review it, discuss any questions she
has and then pass it onto the purchasing officer if it is approved. Youll need to get approval for everything-from
placing an advertisement in the local paper to sending the new staff member to training and buying a uniform.
You dont need to include costs as the company has standard agreements with external suppliers for all items.
You do need to justify why each item is required.

Business case

The supply of goods of services

Name of manager:Euna Bae


Date: 05/08/2015
Summary/purpose of business case:

Goods and services required Reasons required

Nail polish New color want

nail remover Lock of quantity


Apron Lock of quantity

uniform Lock of quantity

Purchase order no: nail polish 206


Date: 6/8/2015 Purchase Order: nail polish
To: nail supplier
From: brush nail salon
Please supply the following items.
Item code Description Quantity Unit Price Total
Nail Polish 206 No.206 2 $10 $20

Name of authorized person: euna bae

Signature of authorized person: euna bae

REQUEST FOR QUOTATION

Department: purchasing Date: 06/08/2015


Purchasing officer: euna bae Order No: nail polish 206
Name of authorised person: euna bae
Signature of authorised person: euna bae

Task 3

You are about to advertise for a new staff member. Your HR manager has asked you to
prepare a list of skills, experience and attributes you feel are important in a new staff member.
Write a list of five to 10 skills or qualities you would look for in a new team member. Provide
reasons why you feel these elements are important in the context of your own team either in
your current role, in a previous position you would like to have.

- 1) customer service : majority of jobs being created


2) teamwork : no matter who we are and what job we have, its impossible to do it alone
3) communication :communication also includes listening skills and the ability to follow
directions and provide
4) honesty :employer want accurate and timely information regarding their business and their
employees
5 )flexibility : employees need to react quickly to changing business conditions

Section D

Think of an occasion when you didnt achieve the results you wanted or expected. The
occasion could be a sporting match, a work situation, an assignment or simply not completing
everything on your to-do list for the day.

1. Try to identify one major and two minor critical factors that affected your performance.

1) one major : skill


2) two minor minor critical factors :customer complain, damage of reputation

2. How would you minimize these factors in future?

- Studding, training

Section E: Monitoring operational performance

Complete this activity using either:


The organization you work for or one you are familiar with OR
Visit the website of Aurora Energy, a Tasmanian energy company and read their late annual
report at: www.auroraenergy.com.au/about_/corporate_profile/annual_report.asp.
If you find it difficult to access the site, choose another organization, such as a large
government body publicly listed company, that has a readily available annual report. Read the
annual report you have chosen. Write 1500 words addressing the following issues:

1. Do you think the report shows a clear link between the organizations vision,
organizational goals and objectives and its implementation of the operation plan?
Explain why or why not.
- yes,

1) achieved an underlying profit before tax of $83.1 million, compared to $75.7 million in the
previous year, with a headline profit before tax of $65.1 million, down from $73.6 million in
2012-13;
2) continued to provide quality service to its telecommunications customers, opening a new
$8 million data centre in the Hobart area in February 2014;
3)Linkage
There is a clear link between the organisations vision, goal and objectives and its
implementation of the operational plan. In the annual report, the operational plan
objectives are:-
financial performance exceeds expectation
electricity sales reached a new high of 10,484 million KwH
secured new national electricity customers
beat our lost time injury frequency rate
balanced scorecard target for the first time 4.6, compared to target of 5 major
success as they pushed into the telecommunications market with optical fibre-based
services
strong growth in Aurora pay as you go to sales in Tasmania and South Australia
successful completion of the $15 million southern operations centre at Cambridge.

2. Identify the performance systems and measures the organization has in place and
explain how well you think its systems and measures identify the organizations
performance.
- failed to meet its network reliability targets, due to an increase in outages caused by bad
weather, vegetation coming into contact with overhead power lines and asset failures;
Performance Measure
Aurora uses Key performance indicators or KPIs measure performance. The KPI extracted is as follows:-
Strategic Theme Key Performance Performance Measure 2014-15 Target
Indicator
Provide consistent, proactive, Grade of Service Percentage of calls answered 70%
strong customer service within 30 seconds
linked Complaint Number of complaints per 100 residential customer 0.5 - 1.0
to customer value Frequency complaints
Rate
Customer Total number of customers >238,000
retention
Give due consideration to Annual profitability Profit Before Tax $
meeting stakeholder and
Tasmanian community Returns to Returns to Government (cash) $23.3M
expectations Government
Application of efficient Improvement in non- % of reduced type 1 NECF compared to 50%
systems, processes and compliance events related to prior year result
practices NECF
Regulated Cost to Serve within the regulated Cost to Serve Within the CTS
Cost to Serve allowance allowance
(CTS) per
customer
Retail Initiatives underpinning the core business capabilities 95%
Transformati are delivered on time and on budget
on Program
Delivery
(RTP)
Delivered by committed, Rolling 12 month Medical Number of medical treated injuries per <2.8
capable, valued and Treated Injury Frequency 1,000,000 hours worked
passionate people who care Rate (MTIFR)
about what they do and the
Employee Employee initiated turnover (FTE) as a percentage of 5%
important role they play in the
initiated total FTE
community
turnover

Some of the financial indicators that Aurora use to report on their performance include:-
- income statement
- balance sheet
- operating profit
- PPE (property, plant and equipment)
- Income tax

3. Describe how the organization tracks and reports on how well it was able to operate
within set budgets.
- Tracking and budget
The operational performance versus the performance target is made in the balance
scorecard section. If there is a variance between targeted and actual performance, a range
of statement is given by Aurora in the financial section.

4. How does the organization show when a division has performed to an unsatisfactory
standard?
- Division with unsatisfactory standards
I believe that the organisation implements supervisory methods such as coaching to help
divisions with unsatisfactory standards. They would coach the individuals and team to
better improve their performance.

5. Describe any evidence of managers using coaching or other supervisory methods to


help teams and individuals use resources effectively, in an economical way and within
OHS and other safety guidelines.
- Evidence to the use of coaching or supervisory methods is that even the newly appointed
directors are provided with induction. As the organisation has restructured, they are providing
training, and independent individualized advice to the directors

6. Explain how the organization manages information and uses systems to run the
organization more effectively on a daily basis. If the report does not disclose this, make
some practical suggestions.
- System to manage information and performance
Suggested systems are:
HR Performance management system. Automatically track even time in and time
out of each employee.
Accounting system to manage financial information.

7. What divisions or people within the organization do you think would be responsible
for approving variations to the operational plan?
- Usually the approval process is to get signature or approval from the Head of Department,
Accountant and CEO/GM.

Section F

To complete this assessment, you need a copy of, or access to, an operational plan. You can
use an operational plan that has been prepared for a specific project or an organizational
operational plan. If you are using a very large operational plan you may decide to focus on
only one section of the plan. Where possible please use an operational plan you will be
required to implement in the workplace.

1. Review the operational plan. Make sure you understand the objectives of the plan.
These are unclear, consult with those involved in the development of the plan to clarify
any issues you may have. Once you have a firm understanding of the operational plan
and the required outcomes, you will be ready to prepare your implementation plan.
- we are planning that we divide 3 section personnel plan, physical resources of the shop,
place or location

2. Prepare an implementation plan for the operational plan you have selected.In the
plan you must include:

a. a list of all resources required including physical and human- prepare a business case for
each of the resource groups you require, for example , staff, IT equipment additional
office/plant space and include a full costing for each of the resources required

1)personnel plan (first year)


receptionist
five hair stylists
one Baber
one nail technician
one racialist
massage therapist
2)physical resources for the shop
nail polish
desk & chairs
dryer
mirrors
spa machine
cash register
3)place or location
good with lot of people
cheap

b. a project plan for implementation of the operational plan including time lines and
milestones
- The dateline
polish supplier should be by 1 week(07/08/2015)
milestone : request for quotation in 3 day
nail art supplier in 2 week(14/08/2015)
milestone: request for quotation in 3 day, should have samples in day 7

c. a prioritized list of risks identifying the likelihood of the risk occurring, the potential
impact of the risk if it were to occur and a contingency plan for each identified risk.
- A prioritized list of risk
1) prepare the requirement
2 )send invitation to quote
3) samples do not come on time
4) do not get quotation on time
- likehood event not occurring
High Low
3) samples do 1) prepare the
not come on requirement
time 2 )send
4) do not get invitation to
quotation on quote
time

High Low
1) prepare the 3) samples do
requirement not come on
2 )send time
invitation to
quote
4) do not get
quotation on
time

- impact on plan

d. A recruitment plan for human resource requirements including task and position
descriptions as required, an explanation of the methods that will be used to recruit staff and
a contingency plan if staff with required skills cannot be sourced

1) new resource requirement : nail artist


the dateline
nail artist : should be by 1 month (01/09/2015)
milestone
in 1 weeks advertise
in 3 weeks interview
in weeks 4 to finalize

2) Recruitment plan
Hiring manager: euna bae Date opened:31/07/2015

Division/group: Date posted on web:


HR 07/08/2015
Job code : NA Offer(date) : N/A
Working title : Date closed: N/A
Nail artist
Date meet with HM : meet based on Salary range : $37600
appointment
Selection criteria key words : experience with at least 3years

3) Recruiting sources

LBNLS resume date base


print media(newspaper)
craigslist org
new working contacts(call your friend)

4) Implementation plan
Recruitment parameters
Type of internal date base search to be performed:
requisition number search only (no screening)
requisition number search (with screening)
requisition number search (with screening) and criteria search of internal
date base(with screening)

frequency of searches :
once off
start date for forwarding resumes : 07/08/2015
send resumes to :eunabae@nail.com
5) interview process
phone screen
list people to be included: 1 person
interview questions :question are already prepared
6)offer process : HR manager

e. An induction plan for new staff


the welcome to the company
overview of the company vision : including lts history and where the newcomer
will fit into the overall business plan
discussing and providing all essential employee forms
whos who on the team
job description
salon opening & closing procedures
reception / administration
health and safely guide for the hair/beauty industry

f. A purchase plan for non-human resource requirements including how, when and where
items will be purchased and (if appropriate)a comparison of prices from at least two
suppliers
1) supplier 1 :http://www.hanabeauty.kr
Price ranges from between : $16 ~ $25
Better quality but more expensive
2) supplier 2 : http://bnshop.co.kr/
Price ranges from between : $9 ~ $20
Cheaper and average quality

g. A list of the key performance indicators (KPIs) that you will use to measure the success
of the implementation process, including both team and individual KPIs and how they will
be measured and reported

1) KPI for nail polish


Natural organic type of polish
Less chemical in the production
Customer satisfaction
Color should not fade
2) KPI for the staff
Able to do the job
Customer interaction
Art skills
3) Reporting : will be based on customer feedback and on observation

h. A summary of any other performance measurement systems (PPIs and CPM) to be used
to measure the performance and progress of the implementation process

- measurement of progress will be done over a three months probation period


i. A leadership plan for the team, including an explanation of the leadership style/s and
motivational techniques to be used

1) setting examples
2) having group meetings
3) motivational speeches

j. A communication plan to demonstrate the successful, appropriate and timely flow of


information throughout the implementation process

- communications will be done through in meeting for staffs to improve, check list used to
know in which stage the status of the project is in

k. Any other information relevant to implementing your operational plan.

- no other relevant information at this moment

3. Provide evidence that shows you are able to implement an operational plan for a team
or section in your workplace or using a simulated work environment.
Massage therapy : $70
Foot spa : $45
Hair therapy : $30
Gel nail :$ 40
Gel nail pedi : $50
Hand paraffin : $20
Facial massage : $60

Você também pode gostar