NURTURING

TOMORROW
ANNUAL REPORT 2015
NURTURING
TOMORROW
We have a passion for nurturing. In nurturing the young, we
reap the rewards today and, vitally, tomorrow. In nurturing
our Bank, we are where we are today - the biggest Islamic

recognised. We nurture an innovative culture. We nurture

our employees. But we do not end with us. We nurture our

and services they need. So they can nurture their businesses,

their dreams, their families. We nurture the youth of the
nation. They are all part of our larger glorious heritage. We do
not just plant the seeds. We nurture them until they grow,

heritage and enduring is all about. And we intend to continue

doing so.
 VISION OUR VALUES
Bank Rakyat is its memBeRs ChoiCe Bank

R=
foR all its pRoduCt and seRviCe offeRings RajIn
aRe the Best CompaRed with those
pRovided By otheR Competing finanCial

A=
institutions. sinCe memBeRship in
Bank Rakyat is veRy signifiCant, theRe is aManah
no Reason foR them to look at otheRs.
this vision geneRates the tagline :-

K=
Bank Rakyat youR ChoiCe Bank
KoMpeTen

MISSION
Y=
YaKIn
to help impRove the eConomiC
well-Being of memBeRs By pRoviding

A=
finanCial faCilities at an affoRdaBle Rate aKhlaK MUlIa
foR agRiCultuRe, pRoduCtion, maRketing,
industRy, fishing, tRanspoRtation, (Exemplary Behaviour)
housing and Business aCtivities deemed

T=
BenefiCial to memBeRs and to also TaKwa
pRomote thRift and savings.
(God-conscious)
By-law article 5(i)
CORPORATE INFORMATION
ChaIRMan BoaRD of DIReCToRs
General Tan Sri DaTo Sri abDul aziz zainal (r) General Tan Sri DaTo Sri abDul aziz zainal (r)
(FroM 16 JulY 2015) DaTo MuSTaFha hJ. abD. razak
DaTo' MaT noor naWi DaTo Sri aliaS hJ. ahMaD
(unTil 15 JulY 2015) DaTo SiTi zauYah MD. DeSa
Tan Sri Dr alieS anor abDul
ManagIng DIReCToR/pResIDenT DaTuk hJ. abDul rahMan kaSiM
DaTuk hJ. MohD. iDriS hJ. MohD. iSa
DaTo MuSTaFha hJ. abD. razak DaTo hJ. abDullah hJ. abaS
DaTo hJ. iSMail norDin
razalee aMin
DaTo' abDul MuTalib aliaS (unTil 31 DeCeMber 2015)
DaTo' roSelan baki (unTil 14 aPril 2016)

BanK seCReTaRY
liza roS DaMSi (FroM 1 DeCeMber 2015)
DaTin Suria Che Selia (unTil 1 DeCeMber 2015)
RegIsTeReD offICe CoopeRaTIve RegIsTRaTIon nUMBeR
bank kerJaSaMa rakYaT MalaYSia berhaD 2192
TinGkaT 35, Menara 1
Menara keMbar bank rakYaT CoRpoRaTe offICe
no. 33, Jalan rakYaT
50470 kuala luMPur bank rakYaT
TinGkaT 35, Menara 1
Menara keMbar bank rakYaT
aUDIToR
no. 33, Jalan rakYaT
keTua auDiT neGara 50470 kuala luMPur
JabaTan auDiT neGara MalaYSia Tel : 03-2612 9600
no. 15, araS 4
PerSiaran PerDana, PreSinT 2
weBsITe
PuSaT PenTaDbiran keraJaan PerSekuTuan
62518 PuTraJaYa www.bankrakyat.com.my
Tel : 03-8889 9000
Fax : 03-8888 9721
OUR BUSINESS PILLARS
CUSTOMERS
To conduct business in a fair and
transparent manner by providing
Shariah compliant banking
services and products, to offer
prompt, courteous and effective
services, and to focus on sound
corporate governance and
responsible financing.
MEMBERS
(SHAREHOLDERS)
To ensure continuous success by
collectively directing the companys
affairs, whilst maintaining
shareholders confidence by
ensuring the appropriate interests
of shareholders and stakeholders
are met. Further, to deal with issues
relating to business, finance,
corporate governance, corporate
social responsibility and corporate
ethics in a transparent manner.
ISLAMIC
PRINCIPLES
To uphold an exemplary Islamic
financial system by providing
Shariah compliant financial
services that are exceptional,
recognised and trusted, with the
aim of being acknowledged as a
model Islamic development
finance institution.

SOCIETY
To effect positive changes in
society by providing financial
services and corporate social
responsibility activities that will
elevate the standard of living and
well-being of Malaysians.
COOPERATIVE
MOVEMENT
To steer the development and
advancement of the cooperative
movement, and contribute to
making the cooperative
movement a force in the
economic growth of the nation.
NATION
To be a responsible corporate
citizen that is not just driven by
profit, but more notably, bringing
positive changes to the economy,
generating jobs and spearheading
economic activities that will assist
Malaysia in achieving developed
nation status with a high-income
economy.
NURTURING TOMORROWS
NURTURING TOMORROWS DREAMS
the young will always be close to
our hearts
they are our most precious resource. they are citizens of
today, and our nations future depends on them. how we nurture
them and what we do for them determines their outcomes and
potential in life.

our young are the future economic

actors whose financial decisions will
dictate the future of world economies
Children are also an important stakeholder for us - as present
and future consumers, family members of our customers and the opportunity to build customers for life. one of our choices
employees, and as future employees and business leaders. and in recruiting new customers is to nurture. Recruit at a young age,
they will be the people who will generate the wealth to support develop and maintain the relationship.
our services as we grow with them. and help grow the nation.
the children we nurture today will grow into economically productive,
almost every business activity can leave a footprint on childrens
lives which is why we work towards ensuring our footprints have tomorrow.

of their dreams.
it follows then that we do not only think of ourselves. we look
as we are a bank that is passionate about nurturing, through at the broader picture. after all, we have a responsibility to our
our products, services and CsR initiatives, we offer children the nation too.
realization of dreams. we engage in activities
aimed at nurturing and supporting children,
who represent our future.
so, we nurture childrens dreams for
tomorrow in many ways
in march 1986, we launched nuri account (now called nuri
savings-i account), a shariah compliant savings account for
children to encourage the savings habit from a very young age
and to encourage parents to start saving for their childrens
future. account holders range from babies a day old to
12 years old.
even a small savings account can change the way that children
and parents think about their future and gaining higher education.
having an account can have a positive effect on the nurturing
of childrens dreams for their future. therefore, we create a
their dreams for tomorrow a reality.
gaining an education certainly helps children dream big and realise
their dreams. we understand that very well. underprivileged
children gain extra help in their education through our tuition
Rakyat programme. 64% of the children at these classes improved
their grades, helping them to realize their dreams of a better
tomorrow through education.
we also hold seminars and workshops to aid students achieve
better grades, to motivate them to be the best they can be, and
to nurture creativity and innovation, we held six Robokid workshops
for primary and secondary schoolchildren in 2016. these aimed
at developing creativity and innovation in technology.
our colouring contest in 2015 also helped children unleash their
creativity. a number of them won vouchers worth Rm1,000, Rm700
and Rm500, which were deposited for them into their nuri
sports undoubtedly nurtures good health, team spirit and
camaraderie in the young. our football competitions for
schoolchildren aim to do just that as they are all requisites for a
better today and tomorrow.
these are just some of our initiatives in nurturing our children.
we nurture families, our bank and the nation as well.
so, while we let our children have free reign dreaming
for tomorrow, we nurture our children towards
realizing their dreams, no matter how big. and
we are passionate about that.
 what's inside
FROM OUR LEADERS 1 80 ELEvAtINg LIvES: OUR CORPORAtE SOCIAL
ChAIRMANS StAtEMENt 2 INItIAtIvES
MANAgINg DIRECtOR/PRESIDENtS PERFORMANCE REvIEw 6 84 YAYASAN BANK RAKYAt: NURtURINg FOR SUCCESS tOMORROw
89 BANK RAKYAt CSR ACtIvItIES
BANK RAKYAt At A gLANCE 13
A SNAPShOt 14 93 NURtURINg OUR CUStOMERS
FROM OUR BEgINNINgS tO OUR PRESENt 15
2015 ACCOLADES 20 97 gROwINg ENtREPRENEURS
2015 US IN thE MEDIA 22 98 MICRO FINANCINg-i
ORgANISAtION ChARt 24 102 MALAYSIA StUDENt DISCOUNt CARD
gROUP CORPORAtE StRUCtURE 26 102 CONSUMER SQUAD CARD
BANK RAKYAt AND thE gOvERNMENt 27
FIvE-YEAR PERFORMANCE (FINANCIAL) 28 103 NURtURINg thE UMMAh
FIvE-YEAR PERFORMANCE (NON-FINANCIAL) 29 105 SURAU AL-BARAKAh
ASSEtS AND LIABILItIES 30 107 ShARIAh CSR PROgRAMMES
SEgMENtAL ANALYSIS FOR BANK EARNINgS 30 107 hUMANItARIAN MISSION tO CAMBODIA
OUR MEMBERS 31 108 REPAIR AND CONStRUCtION OF hOMES
BANKINg OPERAtION PERFORMANCE 31
DIvIDEND 32 109 NURtURINg ISLAMIC BANKINg
QUARtERLY PERFORMANCE 32
113 EMPOwERINg COOPERAtIvES
OUR LEADERShIP tEAM 33
BOARD OF DIRECtORS 34 119 CORPORAtE gOvERNANCE
BOARD OF DIRECtORS PROFILE 36 120 BOARD OF DIRECtORS AND MAIN COMMIttEES
ShARIAh COMMIttEE 44 136 AUDIt COMMIttEE REPORt
ShARIAh COMMIttEE'S PROFILE 46 142 RISK MANAgEMENt COMMIttEE
MANAgEMENt COMMIttEE 50 145 ShARIAh COMMIttEE tERMS OF REFERENCE
MANAgEMENt COMMIttEE'S PROFILE 52
149 NOtICE OF ANNUAL gENERAL MEEtINg
ECONOMIC AND BUSINESS REvIEw 2015 55
151 FINANCIAL StAtEMENtS
NURtURINg OUR BUSINESS 61
281 ADDItIONAL INFORMAtION AND DIRECtORY
NURtURINg A CULtURE OF INNOvAtION 64
INItIAtIvES tO ENCOURAgE INNOvAtION 66
OUR PRODUCt AND SERvICE INNOvAtIONS 68

NURtURINg OUR tALENt 70

hR MISSION AND vALUES 72
hR tRANSFORMAtION PROgRAMME 72
NURtURINg LIFELONg LEARNINg 76
NURtURINg wELL-BEINg 77
CLOSINg thE gENDER gAP 78
 FROM
OUR LEADERS
GENERAL TAN SRI DATO SRI
ABDUL AZIZ ZAINAL (R)
Chairman

chairman's
statement
Dear Members and Shareholders
Alhamdulillah. All praise and thanks to Allah the Almighty.
Bank Rakyat successfully weathered the waves of uncertainty and myriad challenges
faced by the Malaysian economy in 2015. The economy registered moderate growth of
around 5% and we were not spared from feeling the impact of external developments
and the continued slide in crude oil prices and weakening of our currency. However,
I am extremely pleased that despite the challenging operating environment, we
remained on track and sustained our growth trajectory thanks to the strength of our
leadership team, the commitment of our employees and the steadfast confidence
and loyalty of our customers.
 chairmans
statement
I am thus pleased to report that 2015 was a year of continued
progress for Bank Rakyat. Despite a challenging year, Bank integrity, and empathy, grounded in respect. This is how

amounted to RM443.50 million.

future.

We managed to stay our path of growth as a result of our focus

and the capacity to meet the challenges and seize the

opportunities that lie ahead.
of our culture and purpose.

conscious of these risks, and our Board of Directors considers

MOST OUTSTANDING
I S L A M I C
RETAIL BANKING AND
MOST OUTSTANDING
I S L A M I C
PAW N B R O K I N G
Kuala Lumpur Islamic Finance Forum 2015

bank rakyat
annual report
2015
03
 chairman's
statement

ConfidenCe in the future our AppreCiAtion

While we expect the economic conditions in the markets in which

the Bank operates to remain challenging, we have the utmost

also deserves commendation for spearheading our continued

and continued innovation in our products, services and processes

will allow us to make the most of the opportunities ahead as we

stakeholders and customers and of forging and nurturing long-term

the relationships we have with all our stakeholders into a win-win

BEING YOUR CHOICED BANK IS ABOUT BUILDING ON THOSE

ASPIRATIONS AND EXPECTATIONS AND AUGMENTING THE
RELATIONSHIPS WE HAVE WITH ALL OUR STAKEHOLDERS
INTO A WIN-WIN FORMULA. WE AIM TO DO JUST THAT.

bank rakyat
04 annual report
2015
 chairmans
statement

WHILE WE EXPECT THE ECONOMIC CONDITIONS IN THE MARKETS

IN WHICH THE BANK OPERATES TO REMAIN CHALLENGING,
WE HAVE THE UTMOST CONFIDENCE THAT THE BANKS
MANAGEMENT AND EMPLOYEES WILL CONTINUE TO DELIVER
SUPERIOR PERFORMANCE AND MAINTAIN THE BANKS STRONG
FINANCIAL PERFORMANCE AND PROSPECTS.

bank rakyat
annual report
2015
05
DATO MUSTAfHA HJ. ABD. RAZAK
Managing Director/President

managing director/president's
performance
review
Alhamdullilah, with the grace and blessings of Allah the Almighty, Bank Rakyat
continued to make steady progress in 2015 towards achieving our strategic
objectives despite intense competition. We surpassed a number of our short-term

been against a backdrop of challenging and volatile domestic and global economic
conditions and waves of constant change and uncertainty.
 managing director/presidents
performance review

for which in 2015 was 1.3%.

nations economy as a whole due to the impact of internal and

to the increase in the cost of funding to depositors despite

WE GO FURTHER BY ANTICIPATING OUR CUSTOMERS NEEDS; WE WORK

UNCEASINGLY TOWARDS THE CREATION OF NEW AND INNOVATIVE
PRODUCTS AND SERVICES FOR THEIR BENEFIT AND CONVENIENCE AND
TO HELP FULFIL THEIR FINANCIAL GOALS. THIS IS CRUCIAL AS CUSTOMER
NEEDS AND WANTS ARE BECOMING INCREASINGLY SOPHISTICATED AND
CHANGE CONTINUOUSLY AND THEY DEMAND MUCH MORE OF US. WE ARE
STRONG ON NURTURING OUR CLIENTS AND MEETING THEIR NEEDS.
AFTER ALL, THEY ARE THE YOU IN OUR TAGLINE YOUR CHOICE BANK.

customers

6.01 MILLION

bank rakyat
annual report
2015
07
 managing director/presidents
performance review

underpin our performance and provide a strong foundation for

our continued success and without whom we would not have come

We are proud of their commitment to serve the needs of our

bank rakyat
08 annual report
2015
 managing director/presidents
performance review
foCus on Customers foCus on prudent mAnAgement And prACtiCes

rd

success of our earlier two phases, ensuring we can look forward

customers to us and strive towards projecting this in all their Our comprehensive and detailed three-phase transformation

Our key strengths of customer focus, financial

strength, prudent asset management and banking
practices, a culture of innovation, and a passion
for nurturing drive our success. These strengths
underpin our performance and provide a strong
foundation for future growth and sustainability.

bank rakyat
annual report
2015
09
 managing director/presidents
performance review
foCus on innovAtion

Our focus on innovation will help us to continue to move forward

products and services that will allow us to meet future demand to gain instant access to information on our products and services

users to keep track of their savings and expenditure, empowering

Innovation helps us discover the opportunities that exist,

or which are likely to emerge in the future. It is imperative
that we not only respond to our current customer or
organisational needs, but also anticipate future trends
and develop ideas, products and services that will allow us
to meet future demand rapidly and effectively. Innovation
will help us stay ahead of our competition as markets,
technologies or trends shift rapidly.
bank rakyat
10 annual report
2015
 managing director/presidents
performance review
foCus on nurturing

we help steer them towards accumulating savings, starting

focuses on the training and development of all levels of

Children who save early are

health and team spirit through sports competitions, their education much more likely to dream of
attaining higher education and
accomplishing big in their future.
We help them do just that.

bank rakyat
annual report
2015
11
 managing director/presidents
performance review
nurturing islAmiC BAnking our ACColAdes

customer relationships, deliver more innovative products

reach a common agreement to facilitate the smooth running of

these discussions as a reference for scholars, practitioners and

and for whom we shall continue to work towards more innovative

and commitment to the Bank and working towards achieving

bank rakyat
12 annual report
2015
BANK RAKYAT
AT A GLANCE
 A SNAPSHOT

Most Outstanding Islamic Cooperative Bank

Islamic Retail Banking and in Malaysia
Most Outstanding
Islamic Pawn Broking Islamic Banker of the Year 2015
(Kuala Lumpur Islamic Finance Forum 2015) (Global Islamic Finance Award (GIFA))

Strongest Islamic Retail Bank Most Innovative

in Asia Pacific Islamic Banking in Malaysia 2015
(International Retail Banking Awards) (International Finance Magazine)

NO.
BrandLaureate Industry Excellence Award in
Transformational Corporate Leader Corporate Social Responsibility
Brand Icon Leadership Award 2015 (Utusan Business Awards 2015)

Largest Islamic Financial Institution in Malaysia in Terms of Assets

NO.

6.01 million 907,918 5,135

Customers Shareholders Employees

960 148 95
ATM/CDM Branches Ar- Rahnu
Terminals Xchange

RM92.29 RM2.98 RM37.34

billion billion million
Total Assets in 2015 Members Share Capital Zakat Allocation

bank rakyat
14 annual report
2015
 frOm Our begiNNiNgS TO Our PreSeNT

We started as a consortium of 11 union banks on 28 September 1954 registered under the Cooperative Ordinance 1948
(now known as the Cooperative Societies Act 1993). Then known as Bank Agong Kampong Berkerjasama-sama Persekutuan
Tanah Melayu Dengan Tanggongan Berhad (Bank Agong), we were given the mandate to raise the social and economic
status of rural communities, provide opportunities for self-improvement and to build a better future for their families
as well as their communities for the stability and prosperity of our nation.

non-members as well.

But, they had the noble vision of reducing the social inequalities in our rural society via the cooperative movement.
This vision we keep alive.

bank rakyat
annual report
2015
15
 frOm Our begiNNiNgS
TO Our PreSeNT

unyielding courage, formidable spirit and commendable

achievements. In forging our success, our vision, mission and
values remain our teams pulse and thrust forward, enabling The historic moment was broadcast live on national TV.
us to achieve many developmental milestones since our At the end of the ceremony, he announced that the road
establishment.

Our move to our iconic Menara Kembar Bank Rakyat (MKBR)

remarkable growth and success. It was also in keeping with

our new commitment, New Face, New Era, New Aspirations Banks employees.
(Wajah Baharu, Era Baharu dan Aspirasi Baharu).

MENARA KEMBAR BANK RAKYAT (MKBR) the launch of the Bank Rakyat-Bangsar Station through
a partnership with Prasarana Malaysia Berhad (Prasarana),
TOWER 1 TOWER 2
36-STOREY 32-STOREY
services. Our obtaining naming rights for the station
represented not only a strategic move to strengthen

426,433 SQ FT 395,958 SQ FT
the Bank Rakyat brand, it also represented one of our
Corporate Social Responsibility Programme initiatives
towards the development of the public transport sector
by encouraging the use of public transport as an

Solid Financial Performance

among the highest rating given to a Malaysian banking

institution. The rating underscores our remarkable growth,
uncompromising and prudent asset management and

A Giant in Islamic Banking

In 1993, we made the momentous move towards becoming

converted all our conventional assets to comply with Shariah

guidelines.

Today, we stand proud as Malaysias largest Islamic cooperative

on assets, earning us the honour of a unique niche in the

We were also among the pioneer operators of Islamic pawnshop

outlets with our Ar-Rahnu Xchange.

bank rakyat
16 annual report
2015

Our Customer Focus
Bank Rakyat is the Choice Bank of our members. And no
wonder. We offer services unsurpassed by those of other
Your Choice Bank.
Our growing array of innovative Shariah compliant retail
services include savings and investments, credit card-i,
debit card-i, Islamic pawn broking, property, hire purchase,
Takaful, wealth planning, corporate deposits, childrens
individuals, corporations, businesses, small and medium scale
enterprises (SME), micro enterprises and rural industries.
by our own Shariah Committee and adhere strictly to
Malaysia (BNM). Our focus is clearly to meet the needs
of a wide spectrum of increasingly sophisticated and
demanding customers.
frOm Our begiNNiNgS
TO Our PreSeNT
cash deposit machines (CDMs) nation-wide. We are also a
member of the MEPS ATM network which allows our account
in Malaysia.
As part of our ongoing evolution, we focus on offering banking
services wherever our clients are. We utilise the internet
and social media platforms to bring us closer to our
customers and the public. Our customers can perform
numerous banking transactions through our internet
portal www.irakyat.com.my and obtain the latest information
on our new corporate website at www.bankrakyat.com.my
as well as engage with us through social media
platforms such as www.facebook.com/myBANKRAKYAT,
twitter.com/myBANKRAKYAT and instagram.com/myBANKRAKYAT.
We also operate our contact centre, tele-Rakyat that can be
these numbers will grow.
bank rakyat
annual report
2015
17
 frOm Our begiNNiNgS
TO Our PreSeNT
Innovative Award-Winning

be prudent yet to also take bold steps in moving forward.
We have successfully embedded a culture of innovation
in our Bank. This is evidenced by our bold initiatives to
introduce innovative products, all of which have reaped
successes.
of its kind in Malaysia. This allows our customers to manage
their current accounts electronically. Doing away with cheques
received provide clear testimony that we are certainly
no mediocre industry player.
Global Islamic Finance Award (GIFA) and Most Innovative
Islamic Banking in Malaysia by International Finance
Magazine. Our other laurels during the year were Most
Outstanding Islamic Retail Banking and Most Outstanding

International Retail Banking Awards. Not only that,

based on Shariah principles. Customers and non-customers

can download it for free, allowing them instant access
to information on our products and services at a click.
No waiting, no queuing. An important plus is it is a tool to
a growing market for us. TouchStyle also enables users to
Responsibility. All these were just a continuation of our
winning streak, additions to the awards we received in
previous years.
Driving Malaysias Cooperatives

These are just some of our innovations. We have also initiated
innovations in our services and work procedures to enhance
You can read about them in the section Nurturing a Culture
of Innovation in a later part of this Report.
economy and Bank Rakyat is the second largest contributor
emanating from the cooperative sector. As an entity under
the control of the Ministry of Domestic Trade, Co-
operatives and Consumerism, we are committed to support
the mission of the Ministry to consolidate the cooperative
sector as the mainstay of economic growth of the nation
through all the efforts and steps that we have initiated and
implemented.

and their members nurture their growth, aiding them to

develop and enhance their businesses and performance.

WE OFFER SERVICES UNSURPASSED BY THOSE OF OTHER

FINANCIAL INSTITUTIONS. OUR MANY AND VARIED REWARDS
AND BENEFITS GIVE OUR MEMBERS ABSOLUTELY NO REASON
TO GO ANYWHERE ELSE. THIS IS REFLECTED IN OUR CORPORATE
TAGLINE BANK RAKYAT YOUR CHOICE BANK.
bank rakyat
18 annual report
2015
 frOm Our begiNNiNgS
TO Our PreSeNT
Passion for Nurturing

We have many differentiating factors. Factors that set us We nurture almost everybody. In the end, its a win-win
apart from our competitors. One important differentiator is
our passion for nurturing for a better tomorrow. reaps rewards all round.

We nurture almost everybody and in a variety of ways.

We nurture the young to realize their dreams of a better and stakeholders. Our success story and glorious heritage
will ensure we continue to evolve from being just a
society and to the country. They will be tomorrows
leaders, doctors, engineers, entrepreneurs, etc. They are
an asset to the country and to our Bank. Our Nuri
savings plan for children sets them on track, encouraging We have been engraved distinctly in Malaysias banking history
them to save while dreaming big for the future. Some of for our emergence as the leading Islamic cooperative bank
the CSR programmes we have for children nurture today. And although we have reached and surpassed our
founding mandate, we will not rest on our laurels.
motivating them to be the best they can, to unleash their
creativity, to be innovative, develop team spirit, and
Bank.
well-being will result in a better tomorrow for all.

We nurture families by offering them diverse and innovative

to buy a home, to start a business and more. All for their

own and their families future well-being. We nurture those
with an entrepreneurial spirit to start their business
ventures be they big, small or medium-sized. We
nurture our employees to grow in their careers and in
their personal lives. We nurture our Bank through
our innovation, our prudent cost, risk and asset management,
and ethical banking practices.

bank rakyat
annual report
2015
19
 2015 ACCOLADeS

bank rakyat
20 annual report
2015
 2015 ACCOLADeS

ISLAMIC BANKER STRONGEST MOST OUTSTANDING MOST OUTSTANDING

OF THE YEAR ISLAMIC RETAIL BANK ISLAMIC RETAIL ISLAMIC
2015 IN ASIA PACIFIC BANKING PAWN BROKING
2015
Global Islamic International Kuala Lumpur Kuala Lumpur
Finance Award Retail Banking Islamic Finance Islamic Finance
(GIFA) Awards Forum Forum
2015 (KLIFF) 2015 (KLIFF)

BRANDLAUREATE MOST INNOVATIVE INDUSTRY EXCELLENCE RAM

TRANSFORMATIONAL ISLAMIC BANKING AWARD IN FINANCIAL
CORPORATE LEADER IN MALAYSIA CORPORATE INSTITUTION
BRAND ICON 2015 SOCIAL RATINGS
LEADERSHIP AWARD RESPONSIBILITY
2015
BrandLaureate International Finance Utusan AA2/Stable/P1
Magazine Business Awards
2015

bank rakyat
annual report
2015
21
 2015 uS iN THe meDiA

JANUARY 2015

FEBRUARY 2015

MARCH 2015

APRIL 2015 JUNE 2015

bank rakyat
22 annual report
2015
 2015 uS iN THe meDiA

JULY 2015 AUGUST 2015

SEPTEMBER 2015 NOVEMBER 2015

DECEMBER 2015

bank rakyat
annual report
2015
23
 OrgANiSATiON CHArT
CHIEF OFFICER

CHIEF
OPERATING
OFFICER

CHIEF RETAIL CHIEF BUSINESS CHIEF CHIEF

BANKING BANKING CORPORATE HUMAN CAPITAL
OFFICER OFFICER SERVICES OFFICER
OFFICER

PRODUCTS & BRANCH CORPORATE RECOVERY/ HR STRATEGY &

SECTOR

OPERATIONS
SERVICES NETWORK BANKING REHABILITATION PLANNING

QUALITY
MANAGEMENT

CORPORATE CORPORATE MANPOWER

RETAIL BRANCH CARD SALES BRANCH PLANNING &
MD OFFICE BANKING SERVICE
FINANCING OPERATIONS BUSINESS MANAGEMENT SURVEILLANCE ORGANISATION
(PRIVATE) ADMINISTRATION
DESIGN

LEGAL
REGIONAL HEAD REGIONAL HEAD CORPORATE
REGIONAL HEAD REGIONAL HEAD
WILAYAH 2 WILAYAH 3 BANKING ORGANISATION
WILAYAH 1 WILAYAH 4
(KUALA LUMPUR/ (KEDAH/PERLIS/ (GOVERNMENT/ DEVELOPMENT
(SELANGOR) (MELAKA/JOHOR)
PUTRAJAYA) P.PINANG) GLC)
DIVISION

SPECIAL
PROJECTS

REGIONAL HEAD REGIONAL HEAD

REGIONAL HEAD REGIONAL HEAD REGIONAL HEAD
WILAYAH 6 WILAYAH 7 HR OPERATIONS
WILAYAH 5 WILAYAH 8 WILAYAH 9
(KELANTAN/ (PAHANG/NEGERI
(SABAH) (PERAK) (SARAWAK)
TERENGGANU) SEMBILAN)

bank rakyat
24 annual report
2015
 BOARD OF
DIRECTORS

CHAIRMAN RISK AUDIT &

SHARIAH
MANAGEMENT EXAMINATION
COMMITTEE
COMMITTEE COMMITTEE

MANAGING
DIRECTOR/
PRESIDENT

CHIEF
CHIEF CHIEF
STRATEGY & CHIEF RISK
IT OFFICER FINANCE
TRANSFORMATION OFFICER
OFFICER
OFFICER

CHIEF MARKETING & BANK COMPLIANCE & MARKET & CHIEF

CREDIT RISK OPERATIONAL INTERNAL
TREASURY COMMUNICATION SECRETARY GOVERNANCE
RISK AUDIT

INVESTIGATION
PORTFOLIO
IT OPERATION CORPORATE FINANCE & MEMBERS OPERATIONAL & BRANCH SHARIAH
INVESTMENT
MANAGEMENT STRATEGY REPORTING FUNCTION RISK OPERATION COMPLIANCE
MANAGEMENT
AUDIT

CORPORATE ASSET LIABILITY FUNDING MANAGEMENT

IT SOLUTIONS &
PERFORMANCE & CAPITAL CURRENCY & GOVERNANCE
DEVELOPMENT
& TMO MANAGEMENT MANAGEMENT AUDIT

IT PLANNING, TREASURY
SALES & STRATEGIC
STRATEGY & PMO AUDIT
DISTRIBUTION

IT SYSTEM & TREASURY

CHANNEL OFFICE

bank rakyat
annual report
2015
25
 grOuP COrPOrATe STruCTure

bank rakyat
26 annual report
2015
 bANk rAkyAT AND THe gOverNmeNT

Ministry of Domestic Trade,

Ministry of Finance Central Bank of Malaysia
Co-operatives and Consumerism
Bank Kerjasama Rakyat Malaysia Berhad Act The Development Financial Institutions Act 2002
(Special Provision) 1978

Cooperative Act 1993

Your Choice Bank

By-Law

bank rakyat
annual report
2015
27
 five-yeAr PerfOrmANCe (fiNANCiAL)

(RM Billion) (RM Billion) (RM Billion)

2.00
1.75
1.91
1.96

1.78
2.02
2.13
2.13
2.16

1.96
5.50
6.23
6.07
5.98

6.33

Total Income Profit Before Profit After

Taxation and Zakat Taxation and Zakat

(RM Billion) (RM Billion)

70.98
58.51

49.18
62.67
65.30
68.52

55.23
57.30
60.48

63.14

Deposits and Savings Financing

and Advances

(%) (%) (%)

2.82
2.52
2.22
2.04
25.10

25.57
25.08

1.89
30.07
27.14
28.28
23.04
19.84
18.21

14.99

Return on Cost to Income Gross Impaired

Shareholders Fund Financing Ratio

bank rakyat
28 annual report
2015
five-yeAr PerfOrmANCe (NON-fiNANCiAL)

( Million )

35
51

95
76
90
6.01
4.74
5.05
5.36
6.00
134
140

148
144
147

2011 2012 2013 2014 2015

Branches Customers Ar-Rahnu Xchange

Bank Rakyat
615
724

960
827
895

4,150
4,248
4,695
4,640

5,135

ATM/CDM Employees
46
62

89
70
75
486,253
623,209
667,347
604,832

1,114,150
135,130
169,986
172,361
158,084

104,671

Registered i-Rakyat Contact Centre Bank Rakyat

Customers Enquiries Service Agents

bank rakyat
annual report
2015
29
 ASSeTS AND LiAbiLiTieS
Asset
Deposits and Placements
with Financial Institutions 1.0% 0.2%
Financial Investments Portfolio
26.0% 25.8%
Cash and Short-Term Funds 2.1% 3.5%
Financing and Advances 68.4% 67.8%
Other Assets 2.5% 2.7%
2015 2014

Deposits from Customers

Liability and Equity
Deposits and Placements from 76.9% 76.8%
Banks and Financial Institutions
Debt Securities Issued and
2.1% 2.0%
Other Fund Sources 4.6% 5.5%
Other Liabilities 1.6% 1.8%
Share Capital
3.2% 3.3%
11.6% 10.6%
Other Reserves 2015 2014

SegmeNTAL ANALySiS fOr bANk eArNiNgS

2015 2014
Percentage RM000 Percentage RM000
Consumer Banking 64.4 4,073,972 65.2 3,897,398
Commercial Banking 5.4 339,241 6.5 388,412
Fee-Based 1.0 63,600 1.0 63,036
Ar-Rahnu 3.7 231,862 4.2 248,587
Others 25.5 1,617,305 23.1 1,383,772

bank rakyat
30 annual report
2015
 Our memberS
Total Members (Individual and Cooperative): 2010-2015
CATEGORY
YEAR TOTAL
INDIVIDUAL COOPERATIVE
2015 905,790 2,128 907, 918
2014 922,452 2,099 924,551
2013 941,383 2,081 943,464
2012 945,522 2,019 947,541
2011 924,941 1,637 926,578
2010 756,942 1,414 758,356

Total Capital (Individual and Cooperative): 2010-2015

CATEGORY
YEAR TOTAL
INDIVIDUAL COOPERATIVE (RM MILLION)
(RM MILLION) (RM MILLION)

2015 2,815.74 168.18 2,983.92

2014 2,809.03 163.77 2,972.80
2013 2,814.17 159.50 2,973.67
2012 2,714.29 150.71 2,865.00
2011 2,244.84 104.22 2,349.06
2010 1,915.12 79.84 1,994.96

bANkiNg OPerATiON PerfOrmANCe

Consumer Banking
64.4% 65.2%
Commercial Banking
5.4% 6.5%
Fee-Based 1.0% 1.0%
Ar-Rahnu 3.7% 4.2%

Others 25.5% 23.1%

2015 2014

bank rakyat
annual report
2015
31
 DiviDeND
(RM Million)

495.06

443.50
435.22

441.05
428.48
398.00
2015
2014
2013
2012
201 1
2010

QuArTerLy PerfOrmANCe

2015 Q1 Q2 Q3 Q4
Income RM1.38bil RM1.39bil RM1.42bil RM1.43bil
Operating Expenditure RM0.65bil RM0.72bil RM0.73bil RM0.74bil
Net Income RM0.72bil RM0.67bil RM0.69bil RM0.69bil
RM0.54bil RM0.57bil RM0.51bil RM0.34bil
RM0.48bil RM0.46bil RM0.53bil RM0.31bil

2014 Q1 Q2 Q3 Q4
Income RM 1.33bil RM1.34bil RM1.34bil RM1.40bil
Operating Expenditure RM0.46bil RM0.50bil RM0.55bil RM0.64bil
Net Income RM0.87bil RM0.83bil RM0.79bil RM0.76bil
RM0.53bil RM0.58bil RM0.54bil RM0.51bil
RM0.46bil RM0.50bil RM0.50bil RM0.49bil

bank rakyat
32 annual report
2015
 OUR
LEADERSHIP
TEAM
board of
directors
DATO
HJ. ABDULLAH HJ. ABAS

DATUK DATO SRI GENERAL TAN SRI DATO SRI

HJ. ABDUL RAHMAN KASIM ALIAS HJ. AHMAD ABDUL AZIZ ZAINAL (R)
Chairman

bank rakyat
34 annual report
2015
 DATO DATO RAZALEE AMIN LIZA ROS DAMSI
SITI ZAUYAH MD. DESA HJ. ISMAIL NORDIN Bank Secretary

DATO TAN SRI DATUK

MUSTAFHA HJ. ABD. RAZAK DR ALIES ANOR ABDUL HJ. MOHD. IDRIS HJ. MOHD. ISA
Managing Director/President

bank rakyat
annual report
2015
35
board of directors'
+p+r+o+f+ile

GENERAL TAN SRI DATO SRI ABDUL AZIZ ZAINAL (R)

Chairman
AGE: 65
EDUCATION PREVIOUS POSITIONS HELD
Honorary Doctorate in Management from University Malaysia Ambassador of Malaysia to France, accredited Monaco and
Sabah Portugal
Honorary Doctorate in Management from Universiti Tun Abdul Chairman of Perwira Harta at Lembaga Tabung Angkatan
Razak Tentera Asset Development
Masters in Management, Asian Institute of Management, Chief of Defence Forces Malaysia (General)
Philippines Chief of Malaysian Army (General)
Graduate in Defence Studies, Defence College Malaysia Corps Commander, Malaysian Army (Lieutenant General)
Graduate of Armed Forces Staff College Malaysia 3rd Army Division Commander (Lieutenant General)
4th Mechanized Brigade Commander (Brigade General)
APPOINTED AS DIRECTOR Chief of Staff Army Headquarters (Brigade General)
First appointment:
16 July 2015 15 July 2017
OTHER POSITIONS HELD IN THE BANK RAKYAT GROUP
Chairman, Nomination Committee
Chairman, Investment Committee
Chairman, Tender Board
Chairman, Financing Committee
Chairman, Rakyat Holdings Sdn Bhd
Chairman, Rakyat Hartanah Sdn Bhd
Chairman, Rakyat Facility Management Sdn Bhd
AWARDS
PGAT PMN PSM PSAT SPMP SSDK SSAP SIMP SPTJ SPKK SPTS
DSAP DIMP DHMS DGMK PAT JMN KAT AMN DPKT (Brunei) PLOH
(Philippines) MPAT PSC MM (AIM)

bank rakyat
36 annual report
2015
 board of directors'
+p+r+o+f+ile

DATO MUSTAFHA HJ. ABD. RAZAK

Managing Director/President
AGE: 48
EDUCATION AND AFFILIATIONS OTHER POSITIONS HELD
Chartered Banker, Asian Institute of Chartered Bankers Managing Director/President, Bank Rakyat
Director, Malaysia Electronic Payment System Sdn Bhd
(CIAFIN), Institute of Bankers Malaysia Board of Management, Perbadanan Tabung Pendidikan Tinggi
Divisional Councillor, Malaysia CPA Australia Nasional
Registered Accountant, Malaysian Institute of Accountants Member, Audit Committee, Perbadanan Tabung Pendidikan
Member, FCPA Australia Tinggi Nasional
Chairman, Investment and Insurance Committee, Perbadanan
Practising Accountants Tabung Pendidikan Tinggi Nasional
Bachelor of Commerce (Accounting), University of Wollongong, Board Member, Maktab Kerjasama Malaysia
Australia
PREVIOUS POSITIONS HELD IN BANK RAKYAT
APPOINTED AS DIRECTOR Senior General Manager, Banking Operations, Bank Rakyat
First Appointment: General Manager, Finance/Bank Secretary, Bank Rakyat
1 April 2013 31 March 2014 Bank Secretary, Bank Rakyat
Reappointments: Assistant General Manager, Finance, Bank Rakyat
1 April 2014 31 March 2015 Head, Accounts and Information Management, Bank Rakyat
1 April 2015 31 March 2016
1 April 2016 31 March 2018
OTHER POSITIONS HELD IN THE BANK RAKYAT GROUP
Member, Nomination Committee
Member, Investment Committee
Member, Tender Board
Member, Board of Directors,
Rakyat Management Services Sdn Bhd
Member, Board of Directors, Rakyat Hartanah Sdn Bhd
Member, Board of Directors, Rakyat Holdings Sdn Bhd
Member, Board of Trustees, Yayasan Bank Rakyat

bank rakyat
annual report
2015
37
board of directors'
+p+r+o+f+ile

DATO SRI ALIAS DATO SITI ZAUYAH

HJ. AHMAD
AGE: 58
EDUCATION
Masters in Strategic Studies and Defence,
University of Malaya
Bachelor of Arts (Hons), Arts and Social
Sciences, University of Malaya
Diploma in Intelligence and Security,
Taiwan Military College, Taipei
College of Emergency and Disaster
Responses, Yorkshire, United Kingdom
APPOINTMENT AS DIRECTOR
First Appointment:
7 January 2015 6 January 2017
OTHER POSITIONS HELD IN THE
BANK RAKYAT GROUP
Chairman, Remuneration Committee
Member, Nominations Committee
Chairman, Board of Directors, Rakyat
Niaga Sdn Bhd
OTHER POSITIONS HELD
Secretary General, Ministry of Domestic
Trade, Co-operatives and Consumerism
Chairman, Companies Commission of
Malaysia (SSM)
PREVIOUS POSITIONS HELD
General Director, Immigration Department
Divisional Secretary, Security and Public
Order Division, Ministry of Home Affairs
Divisional Secretary, Immigration Affairs
Division, Ministry of Internal Affairs
Divisional Secretary, Human Resource
Management Division, Ministry of Internal
Affairs
Director, GSPS, National Security Council,
Putrajaya
Director, National Security Division (Kuala
Lumpur), Prime Ministers Department
Director, National Security Division
(Terengganu), Prime Ministers
Department
Assistant Director, Prison Department of
Malaysia, Ministry of Home Affairs
Assistant Director, Cabinet Division, Prime
Ministers Department
Assistant Director, Development and
Supply Division, Ministry of Education
Malaysia
MD. DESA
AGE: 57
EDUCATION
Masters in Business Administration
(International Banking) (Board of Directors
List), University of Manchester, United
Kingdom
Bachelor of Science (Hons) in Quantity
Surveying, University of Reading, United
Kingdom
Diploma in Public Administration (Excellent),
Nat. Ins. of Public Admin (INTAN) Malaysia
GCE A levels, Aston College, Wrexham,
Wales United Kingdom
APPOINTMENT AS DIRECTOR
First Appointment:
1 July 2015 30 June 2017
OTHER POSITIONS HELD IN THE
BANK RAKYAT GROUP
Member, Investment Committee
Member, Risk Management Committee
Member, Financing Committee
Member, Board of Directors, Rakyat
Management Services Sdn Bhd
OTHER POSITIONS HELD
Director, Malaysia Debt Ventures Berhad
Director, KWAP Investment Panel
Director, EPF Investment Panel
Director, Islamic Corporation for the
Development of the Private Sector (ICD)
Alternate Director, Employees Provident
Fund

bank rakyat
38 annual report
2015

PREVIOUS POSITIONS HELD
of Finance, Malaysia
Under Secretary, Government Investment
Company Division, Ministry of Finance,
Malaysia
Under Secretary, Loan Management,
Financial Markets and Actuarial Division
Ministry of Finance, Malaysia
Deputy Secretary (Economy), Investment,
MoF (Inc) & Privatisation Division,
Ministry of Finance, Malaysia
Deputy Secretary (Infrastructure),
Investment, MoF (Inc) & Privatisation
Division, Ministry of Finance, Malaysia
Head of Section (External Funding),
Loan Management, Financial Markets &
Actuarial Division, Ministry of Finance,
Malaysia
Principal Assistant Secretary (Multilateral
Unit), Loan Management, Financial Markets
& Actuarial Division, Ministry of Finance,
Malaysia
Directors Advisor to the constituency
belonging to Malaysia, Myanmar,
Nepal, Singapore and Thailand, Asian
Development Bank, Manila
TAN SRI DR ALIES ANOR
ABDUL
AGE: 61
EDUCATION
Honorary Doctorate in (Islamic
Jurisprudence), Sultan Sherif Kassim Islamic Members, Board of Directors, Rakyat
University, Pekan Baru, Indonesia
Training for Trainers, Centre of Advanced
Studies, Universiti Putra Malaysia
Training of Trainers, Conrad Adenauer
Stiftung, Germany
Survey Research Course, Public
Administration Institute Entrepreneurial
United Kingdom
Arabic Language, King Saud University,
Riyadh, Kingdom of Saudi Arabia
B.Ed. (Mathematics), IKIP NEG, Medan,
Indonesia
Diploma in MBO, ICS, London
Diploma in Woodtech, MARA University of PREVIOUS POSITIONS HELD
Technology (UiTM)
APPOINTMENT AS DIRECTOR
First Appointment:
16 July 2014 15 July 2016
OTHER POSITIONS HELD IN THE
BANK RAKYAT GROUP
Member, Audit and Examination Committee Department
Member, Risk Management Committee
Member, Tender Board
Member, Financing Committee
Chairman, Board of Directors, Rakyat
Management Services Sdn Bhd
board of directors'
+p+r+o+f+ile
Member, Board of Directors, Rakyat
Holdings Sdn Bhd
Facility Management Sdn Bhd
OTHER POSITIONS HELD
Chairman, Putra World Trade Centre
Chairman, Simbol Prima Sdn Bhd
Director, AAA Consult & Resources Sdn Bhd
Director, Centre for Glocal Concerns
Director, Pan Asiatic Technologies Sdn Bhd
Director, Billion Prima Sdn Bhd
Director, Jutajaya Sistem Sdn Bhd
Director, Putrade Media Marketing Sdn Bhd
Director, Yayasan Usahawan Bumiputra
Director, Yayasan Pembangunan Ummah
Director, Yayasan Sumber Maklumat
Director/Executive, Polygraphic Press
Director/Assistant Manager, DEB, Jilid
Sdn Bhd
Executive Secretary, Malaysian Council for
Child Welfare
Senior Assistant Director (Research),
National Civics Bureau, Prime Ministers
Political Secretary to the Minister of
Defence, Malaysia
Political Secretary to the Minister of
Education, Malaysia
Political Secretary to the Deputy Prime
Minister of Malaysia
bank rakyat
annual report
2015
39
board of directors'
+p+r+o+f+ile

DATUK HJ. ABDUL RAHMAN DATUK HJ. MOHD. IDRIS

KASIM
AGE: 63
EDUCATION
Bachelor of Science (Hons) Chemical
Engineering,
Loughborough University of Technology,
United Kingdom
A Levels, Newark Technical College,
United Kingdom
Royal Military College
APPOINTMENT AS DIRECTOR
First Appointment:
15 April 2014 14 April 2016
15 April 2016 14 April 2018
OTHER POSITIONS HELD IN THE
BANK RAKYAT GROUP
Member, Investment Committee
Member, Nomination Committee
Member, Tender Board
Member, Board of Directors, Rakyat
Holdings Sdn Bhd
Member, Board of Directors, Rakyat Asset
Management Sdn Bhd
Chairman, Board of Trustees, Yayasan
Bank Rakyat
PREVIOUS POSITIONS HELD
Business Development Director, Veolia
Water (Malaysia) Holdings Sdn Bhd
Subsidiaries
Sdn Bhd
Managing Director, Alam Sekitar Malaysia
Sdn Bhd
General Manager, Brand Communication,
Customer Services and Motorsport, Shell
Group of Companies in Malaysia
HJ. MOHD. ISA
AGE: 65
EDUCATION
Bachelor of Economics (Accounting),
University of Malaya
APPOINTMENT AS DIRECTOR
First Appointment:
1 October 2014 30 September 2016
OTHER POSITIONS HELD IN THE
BANK RAKYAT GROUP
Chairman, Audit and Examination
Committee
Member, Remuneration Committee
Member, Nomination Committee
Member, Financing Committee
Member, Board of Directors, Rakyat
Holdings Sdn Bhd
Member, Board of Directors, Rakyat Travel
Sdn Bhd
Member, Board of Directors, Rakyat
Management Services Sdn Bhd
OTHER POSITIONS HELD
Adviser, Rasma Corporation Sdn Bhd
Director, Samalaju Komunikasi Sdn Bhd

bank rakyat
40 annual report
2015

PREVIOUS POSITIONS HELD
Executive Director, Yayasan Wilayah
Persekutuan
Director, Am Trustee Berhad
Senior Associate, Malaysia Industry Group
For High Technolgy (MIGHT)
Executive Director, Arab Malaysian
Merchant Bank Bhd
Group Managing Director, Shapadu
Holdings Sdn Bhd
Board of Trustees, Yayasan Pembangunan
Ekonomi Islam
Board of Trustees, Amanah Ikhtiar
Malaysia
Chief Executive, Credit Guarantee
Corporation
Head, Internal Audit, MBF Group
Manager, Bank Negara Malaysia
DATO HJ. ABDULLAH
HJ. ABAS
AGE: 71
EDUCATION
Masters in Education, University of Toledo,
United States of America
Bachelor in Education, (Magna cum
Laude), University of Toledo, United States
of America
Teachers Training College, Kuala Lumpur
APPOINTMENT AS DIRECTOR
First Appointment:
27 October 2014 26 October 2016
OTHER POSITIONS HELD IN THE
BANK RAKYAT GROUP
Member, Audit and Examination
Committee
Member, Tender Board
Chairman, Rakyat Travel Sdn Bhd
Member, Board of Directors, Rakyat Asset
Management Sdn Bhd
Member, Board of Directors, Rakyat Niaga
Sdn Bhd
OTHER POSITIONS HELD
General Manager, Shahsin Sdn Bhd
Chairman, Koperasi Permodalan dan
Perusahaan Melayu Negeri Sembilan
Berhad
Chairman, Koperasi Gabungan Melayu
Negeri Sembilan Berhad
board of directors'
+p+r+o+f+ile
Chairman, Koperasi Kariah Masjid Bandar
Springhill Lukut Port Dickson Berhad
Member, ANGKASA State Relations
Committee (Negeri Sembilan)
Guest Speaker, National Civics Bureau,
Prime Ministers Department (since 1986)
PREVIOUS POSITIONS HELD
Private Secretary to DYMM Yang DiPertuan
Besar Negeri Sembilan, Tuanku Muhriz
Ibni Almarhum Tuanku Munawir
Private Secretary to DYMM Yang DiPertuan
Besar Negeri Sembilan, Almarhum Tuanku
Jaafar Ibni Almarhum Tuanku Abdul
Rahman
MIDAS
Senior Assistant Director, Negeri Sembilan
Education Department
Assistant Director, Technical and
Vocational Education, Negeri Sembilan
Education Department
Supervisor, Technology Education, Negeri
Sembilan Education Department
Assistant School Supervisor, Kelantan
Education Department
Technical Teacher, SM Dato Abdul Samad,
Tanjong Ipoh Negeri Sembilan and SM
Tuanku Muhammad Kuala Pilah
bank rakyat
annual report
2015
41
board of directors'
+p+r+o+f+ile
DATO HJ. ISMAIL
NORDIN
AGE: 62
EDUCATION
Bachelor of Science in Electrical
Engineering & Electronics, University of
Manchester
Post Graduate Diploma in Administration
Studies, Leeds Metropolitan University
Diploma in Telecommunications,
Bailbrook College, U.K
Advanced Human Resource Executive
Program, Michigan Business School,
United States of America
Senior Management Development
Program, Harvard Business School
APPOINTMENT AS DIRECTOR
First Appointment:
1 July 2015 30 June 2017
OTHER POSITIONS HELD IN THE
BANK RAKYAT GROUP
Member, Nomination Committee
Member, Remuneration Committee
Member, Board of Directors, Rakyat Travel
Sdn Bhd
Member, Board of Directors, Rakyat
Hartanah Sdn Bhd
Member, Board of Directors, Rakyat Niaga
Sdn Bhd
bank rakyat
42 annual report
2015
OTHER POSITIONS HELD
Chairman, Koperasi Telekom Malaysia
Berhad
Chairman, MKM Global Holdings Sdn Bhd
Director, Kota Mas Travel & Tours Sdn Bhd
Director, Kota Mas Trading & Services
Sdn Bhd
Director, Kota Mas Training & Consultancy
Sdn Bhd
PREVIOUS POSITIONS HELD
Vice President, Transformation and
Human Resource Development, Telekom
Malaysia
Vice President, Change Management
General Manager, Human Resource,
Telekom Malaysia
General Manager, Telekom Training
College
RAZALEE
AMIN
AGE: 63
EDUCATION
Planning Association of Malaysia
Bachelor of Economics (Hons) Accounting,
University of Malaya
Diploma in Accounting (Postgraduate),
University of Malaya
APPOINTMENT AS DIRECTOR
First Appointment:
1 July 2015 30 June 2017
OTHER POSITIONS HELD IN THE
BANK RAKYAT GROUP
Member, Audit and Examination Committee
Member, Risk Management Committee
Member, Financing Committee
Member, Board of Directors, Rakyat
Hartanah Sdn Bhd
Member, Board of Directors, Rakyat Travel
Sdn Bhd
Member, Board of Directors, Rakyat Facility
Management Sdn Bhd
 board of directors'
+p+r+o+f+ile

LIZA ROS DAMSI

Bank Secretary
AGE: 39
OTHER POSITIONS HELD EDUCATION
Managing Partner, Razalee & Co Masters in Public Administration, University of Malaya
(Chartered Accountants) BBA (Hons) Finance, Universiti Teknologi MARA
Director, UMW Oil & Gas Corporation
Berhad APPOINTMENT AS BANK SECRETARY
Director, RCO Management & Consulting 1 December 2015
Services Sdn Bhd PREVIOUS POSITIONS HELD IN BANK RAKYAT
Director, MP Capital Advisory Sdn Bhd Vice President, Branch Surveillance
Director, Accountants Online Sdn Bhd Vice President, Compliance
Director, Information System Enterprise Manager, Compliance
Solutions Sdn Bhd
Director, Agensi Pekerjaan RZA Executive
Search Sdn Bhd
PREVIOUS POSITIONS HELD
General Manager, International Bank
Malaysia Berhad
Senior General Manager, Damansara
Realty Berhad
Senior Vice President, Investment and
Acquisitions, MBf Finance Berhad
Group Financial Controller, Sasteras
Resources (Malaysia) Berhad

Mohammad, Chartered Accountants

bank rakyat
annual report
2015
43
sHariaH
committee

ASSOCIATE PROF. ASSOCIATE PROF. USTAZ ASSOCIATE PROF.

DR AZNAN DR AZMAN WAN RUMAIZI DR SITI SALWANI
HASAN MOHD. NOOR WAN HUSIN RAZALI

bank rakyat
44 annual report
2015
 DATO SETIA USTAZ USTAZ USTAZ
MOHD. TAMYES MD. YUNUS ABDULLAAH MOHD. ZAMEREY
ABD. WAHID ABD. AZIZ JALIL ABDUL RAZAK
Chairman Secretary of Shariah Committee

bank rakyat
annual report
2015
45
sHariaH committee's
profile

DATO SETIA ASSOCIATE PROF.

MOHD. TAMYES ABD. WAHID DR SITI SALWANI RAZALI
Chairman
AGE: 65 AGE: 41
EDUCATION EDUCATION
Bachelor of Shariah (Hons), Al-Azhar University, Cairo, PhD in Business Law, Universiti Putra Malaysia
Egypt Master of Comparative Laws (MCL), International Islamic
Diploma in Arabic Education, Ain Shams University, Cairo, University Malaysia
Egypt Bachelor of Laws [LLB (Hons) and Shariah Law],
International Islamic University Malaysia
APPOINTMENT TO SHARIAH COMMITTEE
1 September 2005 31 March 2017 APPOINTED TO SHARIAH COMMITTEE
1 January 2010 31 December 2016
OTHER POSITIONS HELD
Mufti of Selangor OTHER POSITIONS HELD
Chairman, Fatwa Committee of Selangor Lecturer, Department of Business Administration, Kuliyyah
Member, Selangor Royal Council of Economics and Management Sciences, International
Member, Board of Trustees, Selangor Zakat Board (LZS) Islamic University Malaysia
Member, Selangor Islamic Religious Council (MAIS) Shariah Advisor, Great Eastern Takaful
Member, Board of Control and Licensing of Al-Quran Shariah Advisor, KA Shariah Advisory Sdn Bhd
Printing (LPPQ), Ministry of Home Affairs
PREVIOUS POSITIONS HELD
Member, Shariah Advisory Committee, as-Salihin Trustee
Member, Working Committee, Institute of Islamic Banking
Berhad
and Finance, International Islamic University Malaysia
Chairman, Zakat Distribution Committee, Selangor Zakat
Member, Shariah Panel, Silver Bird Group Bhd
Board (LZS)
Member, Investment Committee, Selangor Islamic Council
(MAIS)
Member, Shariah Panel, Wakaf Fund, Islamic University of
Malaysia (UIM)
PREVIOUS POSITIONS HELD
Member, Shariah Panel, Standards and Industrial Research
Institute of Malaysia (SIRIM Berhad)

Corporation (HDC)
Principal, Sekolah Agama Menengah Tinggi Hishamuddin,
Klang
Principal, Sekolah Agama Menengah Tinggi Kuala Kubu
Bharu

bank rakyat
46 annual report
2015

USTAZ MD. YUNUS
ABD. AZIZ
AGE: 45
EDUCATION
Master of Fiqh and Usul Fiqh, al-Bayt University, Jordan
Bachelor of Shariah, University of Malaya
APPOINTED TO SHARIAH COMMITTEE
1 July 2011 30 June 2017
OTHER POSITIONS HELD
Lecturer, Faculty of Shariah and Laws, Islamic Science
University of Malaysia
Shariah Adviser, Koperasi Alam Bersih (Ko-Alam)
Chairman, Surau At-Taqwa Desa Anggerik, Nilai
PREVIOUS POSITIONS HELD
Deputy Dean, Student Performance and Development
Management, Islamic Science University of Malaysia
Head, Bachelors in Fiqh and Fatwa Programme, Islamic
Science University of Malaysia
Coordinator, World Fatwa Management and Research
Institute (Documentation Section), Islamic Science
University of Malaysia
Coordinator, Falak Unit, Faculty of Shariah and Laws,
Islamic Science University of Malaysia
sHariaH committee's
profile
USTAZ
WAN RUMAIZI WAN HUSIN
AGE: 41
EDUCATION
Master of Fiqh and Usul al-Fiqh, International Islamic
University Malaysia
Bachelor of Fiqh and Usul al-Fiqh, al-Bayt University, Jordan
APPOINTED TO SHARIAH COMMITTEE
1 September 2011 31 August 2017
OTHER POSITIONS HELD
Member, Shariah Committee, PruBSN Takaful
Member, Shariah Board, Ar-Rajhi Bank Malaysia
Member, Shariah Advisory Committee, International Islamic
University Malaysia
PREVIOUS POSITIONS HELD
Lecturer, Department of Fiqh and Usul al-Fiqh, International
Islamic University Malaysia
Member, Shariah Committee, Yayasan Muamalat Belia
Shariah Advisor, Tissue Bank, Universiti Sains Malaysia
Hospital, Kubang Kerian, Kelantan
Consulting Fellow and Module Developer, International
Research Centre in Islamic Economics and Finance
(IRCIEF), International Islamic University College Selangor
(KUIS)
Member, Working Group for MS1900:2014 Standard
(Shariah-based Quality Management Systems -
Requirement with Guidance), SIRIM Secretariat
Trainer in Islamic Finance and Banking for staff of Bank
Negara Malaysia, CIMB, Hong Leong Bank, Public Bank,
Prudential Assurance Malaysia Berhad
Member, International Union of Muslim Scholars (Ittihad
al-Alami li Ulama al-Muslimin), Qatar
Member, Association of Shariah Advisors (ASAS), Kuala
Lumpur
bank rakyat
annual report
2015
47
sHariaH committee's
profile

USTAZ ASSOCIATE PROF.

ABDULLAAH JALIL
AGE: 36
EDUCATION
MBA (Islamic Banking and Finance), International Islamic
University Malaysia
Bachelor of Shariah (Fiqh and Islamic Studies), Yarmouk
University, Irbid, Jordan
PhD in Islamic Finance, INCEIF (in progress)
APPOINTED TO SHARIAH COMMITTEE
1 April 2012 31 March 2018
OTHER POSITIONS HELD
Senior Lecturer, Faculty of Economics and Muamalat,
Islamic Science University of Malaysia
Malaysia
Research Fellow, Islamic Finance and Wealth Management
Institute (IFWMI), Islamic Science University of Malaysia
Member, Shariah Committee, PruBSN Takaful
Member, Shariah Committee, Islamic Science University of
Malaysia Staff Cooperative
PREVIOUS POSITIONS HELD
Member, Shariah Committee, Shariah and Islamic Finance
Unit, World Fatwa Management and Research Institute
(INFAD), Islamic Science University of Malaysia
Member, Coordinating Committee for Muamalat Takaful,
and Islamic Finance and Banking Programme, Ministry of
Higher Education Malaysia
Seminar Coordinator, World Fatwa Management and
Research Institute (INFAD), Islamic Science University of
Malaysia
DR AZMAN MOHD. NOOR
AGE: 43
EDUCATION
PhD in Islamic Law, University of Edinburgh, UK
Master of Islamic Criminal Law, Universiti Kebangsaan
Malaysia
Master of Muamalat (Islamic Law of Transactions),
International Islamic University Malaysia
Bachelor of Islamic Law, Islamic University of Madinah,
Saudi Arabia
APPOINTED TO SHARIAH COMMITTEE
1 January 2015 31 December 2016
OTHER POSITIONS HELD
Senior Lecturer, International Institute of Islamic Banking &
Finance, International Islamic Universiti Malaysia
Deputy Chairman, Shariah Board, Al-Rajhi Bank Malaysia
Chairman, Shariah Panel, Am Family Takaful
MQA Expert, Muamalah and Islamic Banking Panel
Member, Panel of Experts in Islamic Jurisprudence, Dewan
Bahasa Dan Pustaka
PREVIOUS POSITIONS HELD
Member, Shariah Committee, SME Bank
Member, Shariah Advisory Council, Securities Commission
Malaysia
Member, Shariah Committee, MNRB Retakaful

bank rakyat
48 annual report
2015
 sHariaH committee's
profile

ASSOCIATE PROF. USTAZ

DR AZNAN HASAN
AGE: 45
EDUCATION
PhD in Shariah, University of Wales, Lampeter, United
Kingdom
Master of Shariah (with distinction mumtaz), Cairo
University, Egypt
Bachelor of Shariah, Al-Azhar University, Cairo, Egypt
APPOINTMENT TO SHARIAH COMMITTEE
1 April 2016 31 March 2018
OTHER POSITIONS HELD
Associate Professor in Islamic Law, Department of Islamic
Law, Ahmad Ibrahim Kulliyyah of Laws International
Islamic University Malaysia
President, Association of Shariah Advisors in Islamic
Finance (ASAS)
Deputy Chairman, Shariah Advisory Council, Securities
Commission Malaysia
Chairman, Shariah Committee, Maybank
Registered Shariah Advisor, Islamic Unit Trust Schemes
and Islamic Securities (Sukuk), Securities Commission of
Malaysia
Member, Shariah Advisory Board, FNB Islamic Bank, South
Africa
Member, Shariah Advisory Board European International
Islamic Bank (EIIB) (London)
Member, Shariah Advisory Board Cordoba Capital (Dubai)
Member, Shariah Advisory Board Amanah Raya Berhad
Member, Shariah Advisory Board Employees Provident
Fund (EPF)
MOHD. ZAMEREY ABDUL RAZAK
Secretary of Shariah Committee
AGE: 45
EDUCATION
Master in Islamic Studies, Universiti Kebangsaan Malaysia
Bachelor of Shariah (Hons), Yarmouk University, Jordan
APPOINTED TO SHARIAH COMMITTEE (SECRETARY TO
SHARIAH COMMITTEE)
September 2014
PREVIOUS POSITIONS HELD
Vice President, Head of Shariah, Asian Finance Bank
Assistant Vice President, Head of Shariah, Asian Finance
Bank
Assistant Vice President, Shariah Compliance, Takaful
Ikhlas Sdn Bhd
Manager, Shariah Compliance, Takaful Ikhlas Sdn Bhd
Industrial Advisor, Faculty of Muamalat & Management,
International Islamic University College Selangor (KUIS)
Imam and Attachment Teacher, Pusat Latihan Pemulihan
dan Perindustrian Bangi, Selangor
Operation Executive, Mulex Centric Sdn Bhd
Teacher, Sekolah Kiblah, Kajang, Selangor

bank rakyat
annual report
2015
49
maNaGemeNt
committee

DR MOHAMMAD MD. ALI ABD. AZIZ MOHD. SHAHRIL ISA DATO MUSTAFHA
HANIS OSMAN Chief Chief HJ. ABD. RAZAK
Chief Information Technology Retail Banking Managing Director/President
Treasury

bank rakyat
50 annual report
2015
MD. KHAIRUDDIN ARSHAD MOHD. FARID SHAH MOHD. BASIR NOR HAIMEE ZAKARIA
Chief Chief Chief

bank rakyat
annual report
2015
51
maNaGemeNt committee's
+p+r+o+f+ile

DATO MUSTAFHA HJ. ABD. RAZAK MD. KHAIRUDDIN ARSHAD

Managing Director/President

Dato Mustafha joined the Bank Rakyat management team

in 1991 and was appointed to lead the Bank on 1 April 2013.
He previously held various positions in the Bank including
General Manager - Banking Operations, Bank Secretary,
Head of Accounts and Information Management, and
Assistant General Manager - Finance. Currently, he is
responsible for planning, executing and ensuring that Bank
Rakyat, the largest cooperative Islamic bank in Malaysia
continues to chart excellent growth. He does this by
implementing the Banks transformation programme to
ensure that the Bank remains relevant in the market,
upholding Islamic banking principles and safeguarding
the interests of key stakeholders who comprise members,
customers, employees, regulatory bodies, relevant
government agencies and society, in all the Banks
activities.
Rakyat management team in June 2013. He is responsible for
planning the business direction of the Bank and continuously
banking operations. Prior to this, he was the Chief Risk
Malaysia (PIDM). He also served with Bank Negara Malaysia
for over 15 years and was one of the pioneers involved in the
development of Islamic banking in Malaysia. He was Chairman
of the Islamic Deposit Insurance Group of International
Association of Deposit Insurers and has provided technical
assistance to various countries in developing their Islamic
banking industry and Islamic deposit insurance systems.
Md. Khairuddin regularly presents papers at local and
international seminars and conferences. He holds an accounting
degree from the International Islamic University Malaysia.

bank rakyat
52 annual report
2015

MOHD. SHAHRIL ISA
he has held since September 2015. He heads consumer
banking and also oversees operations in Bank Rakyat. His
areas of responsibility include the development and smooth
implementation of overall business strategies for retail banking
products in Bank Rakyat. He began his career with Bank
Rakyat in 1984 as a young executive in the Human Resource
Department. He was appointed Senior Vice President, Branch
Network for Bank Rakyat from 2014 to 2015. Shahril has over
30 years of experience in the banking industry, including as
Branch Manager and Head of Financing Rehabilitation. He
holds a Bachelor of Economics degree from the University of
Malaya.
maNaGemeNt committees
+p+r+o+f+ile
MOHD. FARID SHAH MOHD. BASIR
Mohd. Farid Shah Mohd. Basir was appointed Chief Human
more than 21 years experience, having previously worked
with Nestle, REID Group, Etiqa Insuran & Takaful and Telekom
Malaysia. He has held various senior positions in the area of
Human Resource and has worked in Malaysia, Switzerland,
South Africa and the Philippines. He holds a Bachelors Degree
(Hons) in Human Resource Management and a Diploma in
Business Management from Universiti Teknologi MARA, and
a Professional Diploma in Development and Training from
University of Malaya. He also holds a number of professional
Management Professional, Global Professional in HR and SHRM
Institute for Management Development, Lausanne, Switzerland.
He is currently pursuing a Masters Degree in Business
Management with Heriot-Watt University, UK.
bank rakyat
annual report
2015
53
maNaGemeNt committee's
+p+r+o+f+ile
MD. ALI ABD. AZIZ
Chief
Information Technology
Md. Ali started his career with Bank
Rakyat in 1985. He retired in 2012 only
to return in 2014. During his time at
the Bank, he has held various positions
including Manager of Banking Systems
Development and Head of Information
Technology. He holds a Bachelors
Degree in Information Technology.
Md. Ali is responsible for balancing a
number of roles within the organisation
to retain the Banks competitive
advantage in the market sector and
ensure the best interests of the
employees are met. This includes
ensuring that the best resources and
the best people are utilised to complete
and being responsible for mapping
out the ICT Strategy and Policy and
detailing how ICT is applied and utilised
for the protection of the Bank.
bank rakyat
54 annual report
2015
NOR HAIMEE ZAKARIA
Chief
Nor Haimee Zakaria is a Fellow of the
Accountants (ACCA), United Kingdom
and a Chartered Accountant of the
Malaysian Institute of Accountants
(MIA). He also hold a Bachelors Degree
in Accountancy, Finance and Economics
(Hons) from the University of Essex,
UK. He started his career as an Auditor
with Coopers and Lybrand, United
Kingdom in 1990. He also worked with
Coopers Brewers, London in 1993, with
Arab Malaysian Development, and with
Bank Islam Malaysia Berhad as Finance
Manager/Head of Group Finance until
September 2008. Nor Haimee joined
Bank Rakyat on 6 October 2008 as
the Head of Accounts, Information
Management. In January 2014, he was
Rakyat, a post he holds until the present.
DR MOHAMMAD HANIS
OSMAN
Chief Treasury
His career for the last 20 years has
been extensively involved in the
area of Treasury and Investment. He
has worked both locally and in the
Middle East with various commercial,
Islamic and investment banks in areas
involving the Money Market, Fixed
Income, Foreign Exchange, Equities,
Derivatives and Structured Products.
During his years in the profession,
apart from assuming various roles
and positions, he has sat and passed a
number of professional examinations
- the Pasaran Kewangan Malaysia
include PhD in Economics, International
Islamic University Malaysia, Master
of Business Administration (Finance),
International Islamic University
Malaysia, and BA (Hons) Accounting
and Finance, University of East London,
United Kingdom.
ECONOMIC
AND
BUSINESS
REVIEW
2015
 economic and business review 2015

2015 Economic EnvironmEnt

A trading nation, Malaysia was not spared from experiencing

the impact of external developments. Apart from the correction
in the crude oil prices, the slowdown in China was among
the factors that impacted Malaysias economy on the external the fall in crude oil prices basically caused the ringgit to be
front. Shipments of electrical and electronic products and other
manufactured products had been a positive factor supporting focus away from the emerging markets in anticipation of the
Malaysias exports. While the weaker currency could be a boost
to export competitiveness, Malaysia was able to maintain
as well as the emerging market currencies.
continued to report trade surplus.

In January 2015, the Government released a revised Budget

2015, taking into account the sharp correction in the crude oil
the GST would not translate into higher price pressure, market
oil-related income. The Government admitted that the previous observers generally suggested that the GST-inclusive pricing had

the fall in oil prices that translated into downward revisions to

domestic petrol and diesel prices and therefore cushioned the

to a certain extent helped to mitigate the impact of lower oil consumers had the opportunity to direct spending on other
items due to the savings accumulated from reduced spending
on energy and transportation costs. Nevertheless, concerns

the recent economic developments were the factors behind the

stock market, for example, registered a total net withdrawal deteriorating consumer sentiment.
of RM19.5 billion by foreign holders. The amount surpassed

THE YEAR 2015 WAS A

CHALLENGING YEAR FOR
MALAYSIA. THE ECONOMY
REGISTERED MODERATE
GROWTH OF 5% AS
COMPARED TO 6% IN 2014.

bank rakyat
56 annual report
2015
 WHILE THE WEAKER CURRENCY COULD BE A BOOST TO EXPORT COMPETITIVENESS,
MALAYSIA WAS ABLE TO MAINTAIN POSITIVE EXPORT GROWTH IN THE FINAL MONTHS OF
THE YEAR AND CONTINUED TO REPORT TRADE SURPLUS.
During the year, there were few revisions which
made consumers complain over the rising cost of living.
Consumers were unhappy with the decision to increase fares
for taxis, express buses and trains. Moreover, transport
costs also escalated following upward revision of toll rates
for several highways in the Klang Valley. Selected
businesses had to incur higher production costs because
the Governments subsidy rationalisation programme
facilitated the gradual removal of the subsidy for gas supply.
All these added to the cost pressure in addition to rising
charges for labour and raw materials. Amid growing complaints
over rising cost of living, the Government announced keeping
the electricity tariff unchanged until the end of the year,
The Government also stepped in to delay the revision of PLUS
highway toll charges.
In September-October 2015, Malaysia suffered an episode of
bad weather, caused by haze originating from neighbouring
Indonesia. With the air quality worsening to unhealthy levels,
the Government instructed schools to close for some days.
production activity for certain industries such as agriculture
and construction suffered from the risk to workers health
and adverse impact on animals and plants. Apart from
in the East Coast affecting Kelantan, Terengganu and Pahang.
The surge in spending driven by a large number of search and
rescue missions was one of the reasons over rising spending
particularly in January 2015.
moderate to 7.9% (2014: 9.3%) as credit extended to both
household and non-household sectors grew at slower pace
during the year.
construction activity and working capitals. Nevertheless, these
two segments remained the main reason for companies turning
to banks for credit.
to rationalise and downsize their workforce to a more optimal
level. Several banks, namely CIMB, RHB and Hong Leong,
announced the offer of voluntary separation scheme to their
as part of improving their cost management.
Gains from investment income were adversely affected by the
sharply during the year and the local stock market closed lower
than a year ago. The ringgit depreciated, approaching RM4.50
to the USD in September and entered the year at USD4.29
(vs. RM3.60 at end 2014). Meanwhile, the FTSE Bursa Malaysia
Kuala Lumpur Composite Index closed at 1,692 at the end of
2015 (vs. 1,722 at end 2014).
In terms of regulatory changes, banks shifted to using the
Base Rate (BR), replacing the Base Financing Rate (BFR)
the adoption of BR did not cause a stir in the market.
or rescheduled. Throughout the year, BNM did not adjust the
monetary policy, keeping the Overnight Policy Rate (OPR)
unchanged at 3.25%. BNM deemed that the existing
level of OPR remained accommodative and supportive of
economic growth. BNM highlighted concerns over external
uncertainties, while domestic demand remained the
anchor to support the economy.
end June 2015. This policy reform caused the interbank rate
cheaper funds, deemed high quality liquid asset.
The intense competition for customer deposits caused the
Margin (NPM) of banks. While the overall liquidity of the
banks also reported tighter liquidity condition with
the Financing-to-Deposit Ratio (FDR) at a higher level. The
end of 2015.
bank rakyat
annual report
2015
57
 stAtEmEnts of Profit or loss AnD otHEr comPrEHEnsivE incomE AnAlysis of our finAnciAl
for tHE yEAr EnDED 31 DEcEmbEr 2015 stAbility
bank During 2015, Bank Rakyat continued to
2015 2014
rm000 rm000
Income 5,618,618 5,409,643 policies did not hinder the Bank from
Expenditure (2,846,960) (2,151,521) achieving positive results. The Banks net
Net income 2,771,658
to RM1.96 billion recorded in 2014, while
Allowances for impairment (473,436)
Other operating income 707,362 571,562
Operating expenses (1,046,011) (960,592) to RM5.62 billion compared to RM5.41
1,959,573 billion recorded in 2014. The Banks tight
Taxation (143,225) cost management policies and higher
Zakat (37,343) (39,000) revenues from other segments led to the
Bank maintaining its growth during 2015.
1,779,005 1,957,705
In addition, the Banks expenses increased
by 32.32%, operational expenses increased
stAtEmEnts of finAnciAl Position
As At 31 DEcEmbEr 2015 increased by 23.76%. The Bank also
allocated RM473.44 million for impairment
bank
2015 2014
rm000 rm000 made in 2014. Nonetheless, Bank Rakyats
AssEts and continued growth for the future.
Cash and short-term funds 1,897,976
Deposits and placements For the year under review, the Banks assets
908,750 160,099 increased by 3.49% to RM92.29 billion
Financial assets available-for-sale 13,295,819
The expansion in assets was attributed to
Financial assets held-to-maturity 10,718,843 11,131,717
Financing and advances 63,137,184 by 4.39% to RM63.14 billion compared to
Trade receivables - -
Other assets 770,321 year. Financial assets, available-for-sale,
Inventories - -
Investment in subsidiaries 61,976 43,500 compared to RM11.96 billion at end
Property and equipment 689,656 739,321 of 2014 with Government Investment
Goodwill on consolidation - - Issues accounting for 55.54% of the
Investment properties 685,145 524,179
Other components including Islamic debt
Prepaid lease payments 65,258 66,790
securities, government sukuk, Khazanah
Deferred tax assets 55,000 140,000 sukuk, Cagamas sukuk and quoted shares
totAl AssEts 92,285,928 also recorded positive growth.

bank rakyat
58 annual report
2015
The Banks Total Liabilities and
stAtEmEnts of finAnciAl Position
Shareholders Fund increased by 3.49%
As At 31 DEcEmbEr 2015
billion recorded in 2014 with the growth bank
in deposits from customers remaining 2015 2014
the major contributor to the increase in rm000 rm000
Total Liabilities and Shareholders Fund. liAbilitiEs
Deposits from customers increased to
Deposits from customers 70,981,772
Deposits and placements from
1,940,000
positive trend provides the Bank with
more cost-effective funds to expand Trade payables - -
Recourse obligations on
stronger acceptance of the Banks deposit 1,478,659
products. Debt securities issued 2,718,871 3,020,571
Other liabilities 1,476,120 1,592,597
Provision for taxation - -
-
totAl liAbilitiEs 78,595,422 76,732,535
sHArEHolDErs' funD

Individual deposits contributed Share capital 2,983,923 2,973,677

Share redemption fund 53,671
growth. Deposits from individual Reserves 10,652,912
-
totAl sHArEHolDErs' funD 13,690,506 12,444,119
billion recorded in 2014. Deposits from
the Government decreased by 1.44%, totAl liAbilitiEs AnD
registering RM30.25 billion compared to sHArEHolDErs' funD 92,285,928
RM30.69 billion at the end of 2014 and
commitmEnts AnD continGEnciEs 2,600,935
accounted for 42.62% of the Banks total
deposits from customers.
Deposits from customers are sourced from the following types of customers:
Group and bank
2015 2014
DURING 2015, BANK RAKYAT
rm000 rm000 CONTINUED TO STRENGTHEN
Government 30,251,363 30,692,105 ITS FINANCIAL POSITION.
Business enterprises
Cooperatives
27,743,606
943,212 1,220,504 PRUDENT FINANCING AND
Individuals 10,774,077 STRICT RISK MANAGEMENT
Others 1,269,514 1,232,926
POLICIES DID NOT HINDER
70,981,772 THE BANK FROM ACHIEVING
POSITIVE RESULTS.

bank rakyat
annual report
2015
59
Financing and advances activities Financing and advances analysed by type:
continued to register growth although
the banking sector and the economy Group and bank
2015 2014
as a whole faced increased challenges
rm000 rm000
from the impact of internal and external
At amortised cost

4,561,134
as compared to RM50.55 billion in 2014, 52,974,151 50,551,046
408,233 525,226
2,879,608 2,637,902
Hire-purchase receivables 693,219 536,556
Pawn broking 1,556,226 1,662,191
Financing and advances activities for all Bridging 402,442 557,446
regions also registered positive growth in 200,983 134,526
Credit card 476,799
310,856
the Central Region remaining as the

RM64.46 billion followed by the East net of unearned income 64,463,651 62,099,621
Malaysia Region.
Financing and advances analysed by geographical distribution:

Group and bank

2015 2014
rm000 rm000
Central Region 26,726,373
Southern Region 9,302,359
Eastern Region 9,703,878
Northern Region 7,676,331
East Malaysia Region 11,054,710

64,463,651 62,099,621

Return on Assets (ROA)

14.99% 19.48% 20.70%
2.16% Return on
Shareholders Funds
(ROSF)
Core
Capital Ratio
(CCR)
Risk Weighted
Capital Ratio
(RWCR)

the Malaysian Accounting Standards Board (MASB) that are mandatorily effective for an accounting.

bank rakyat
60 annual report
2015
 NURTURING
OUR
BUSINESS

We were established with the primary aim to raise the

socio-economic status of the rural agricultural community, provide
opportunities for self-improvement and to build a better future for
their families as well as their communities. Since then, we have never
wavered from our founding but in fact have surpassed our founding
mandate.
Today, through nurturing our business, we not only provide opportunities
for rural communities to prosper and grow through the provision of

our members and their families through the Yayasan Bank Rakyat, and
we do all this from a platform of care for our members, stakeholders,
customers and employees through a platform that is 100% Shariah
compliant.
 NURTURING OUR BUSINESS
Our FOcused strategy

Our focus in 2015 was to ensure the Banks maintained competitiveness in the market through implementation of Phase 2 of our set
Strategic Directions and keeping with industry developments. The Banks Strategic Directions 2013-2017 constitute 3 phases:

Phase 1(2012-2013): strengthening capability and risk Management

Strengthening of the Banks capabilities and risk management with regard to new and existing businesses to set the
foundation for future growth and improve asset quality and liabilities.

competitiveness.

Maintaining growth and diversifying portfolios and ensuring quality assets while ensuring compliance with regulatory
requirements.

2015 achieveMent OF set initiatives

Our overall performance in achieving our initiatives in 2015 was above average at 96.23%, representing an increase of 3.08%
compared to the 3rd quarters performance of 93.15%.

Overall, our completed initiatives in 2015 stood at 22 initiatives which among others, included:
Increase in the targeted amount of salaries deposited with the Bank by civil servants.

Reduction in Banks exposure in the construction sector.

Improving credit quality control through training sessions.

Increase in the utilization of i-Rakyat (Internet banking).
Reduction of MIA in retail banking.
Reduction in delinquent corporate banking.
Formation of strategic partnership with selected housing developers via appointment on the Banks panel for homes
with the selling price set at below RM500,000.

standing strOng in the industry

Profit before Tax and Zakat ROA

RWCR RWCR

FINANCING
DEPOSITS
INCOME ROE
ASSETS
ROA
bank rakyat
62 annual report
2015

Meeting targets: Our PerFOrMance Measured against KPis
Key Performance Indicators (KPIs) measure the performance of an organisation, evaluating the success of an organisation or of
a particular activity in which it engages. KPIs allow the sharing of common goals and targets to manage the performance of an
organisation and measure progress toward organisational goals.
Bank Rakyats KPIs are set by the Board of Directors and allow for the various departments within the Bank to develop plans to
measure their performance against key business objectives.
Banks Achievement of KPIs in 2015:
cO-OP cards issued
achieved despite intense competition from other Islamic
and external developments.
Our Islamic pawnbroking business or Ar-Rahnu remained on an
upward trend. The number of Ar-Rahnu Xchange managed by
Ar-Rahnu Xchange contributed RM289.89 million in 2015
Bank Rakyats performance continues to be sustained
underpinned by the response from our discount cards. As at
end-2015, the number of Consumer Squad Cards issued rose
compared to our 50,000 target for 2015.
NURTURING
OUR BUSINESS
DECEMBER 2015 DECEMBER 2015
(Targets) (Achievements)
5 premises 2 premises
5 premises 5 premises
5 agents 6 agents
Apart from helping cooperative members, the Bank also play
a mandated role by managing Ministry of Domestic Trade,
Co-operatives and Consumerism Malaysia (MDTCC) funds
to assist businesses under the Retail Shop Transformation
Programme (TUKAR-i) and Modernisation of Automotive
Workshops Programme (ATOM-i). In 2015, the Bank disbursed
RM11.22 million and RM18.23 million, transforming 302
retail shops and 188 automotive workshops respectively.
The Bank also upheld its mandate to manage MDTCC funds
to support micro-enterprises. The Bank disbursed RM2.97
million under the Mikro Penjaja dan Peniaga Kecil or MPPK
Scheme, RM18.95 million for the Ramadan Bazaar or SBR
Scheme, RM150,000 under the 1Malaysia Mobile Hawkers
Scheme (1MMH) and also RM983,000 of the SME Corp Fund for
small and medium size enterprises under the Enrichment and
Enhancement (E) Scheme.
In addition, the Bank also provide special funding scheme to
eligible cooperatives. As at December 2015, total disbursement
provided to eligible cooperatives reached RM183.68 million or
bank rakyat
annual report
2015
63
NURTURING TOMORROWS

NEEDS
NURTURING
A CULTURE
At Bank Rakyat, we strongly believe in strengthening our ability to
create and innovate. As such, we are creating a dependable operating
system for innovation, an important indicator of our corporate
sustainability and a sure path to our continued success.

OF
As innovation gives us a commercial advantage especially in a rapidly
shifting market, we work towards stimulating creativity and innovation,
encouraging our employees to think outside of the box and giving

INNOVATION them time and resources to explore new areas for innovative ideas. We
encourage them to bring us fresh perspectives and ideas and show
them that we are listening and open to their feedback.
So, nurturing a culture of creativity and innovation is not an option for
us. It is a necessity. This has garnered us the Most Innovative Islamic
Banking in Malaysia 2015 award by International Finance Magazine.
 NURTURING A CULTURE OF INNOVATION

INITIATIVES TO ENCOURAGE INNOVATION

InnovatIon and CreatIvIty day

Our Innovation and Creativity Day was held on 21 April 2015 to
raise employee awareness of the importance of creativity and
innovation in their work and daily living. The event was held in
conjunction with World Creativity and Innovation Day which is
held on the same date each year.
An annual event since 2008, Innovation and Creativity Day is
aimed at inculcating a culture of creativity and innovation in our
employees.
Our theme for the day was Innovation Towards Success. Many
activities were held during the event including a competition to
design the logo and slogan, talks by invited speakers on new
technologies, applications and methods and exhibition. The Bank
Rakyat Innovation Award was also presented to employees who
came up with the most innovative ideas.

bank rakyat
66 annual report
2015
 NURTURING
A CULTURE OF INNOVATION

KAIZEN IS THE PRACTICE OF CONTINUOUS IMPROVEMENT AND

IS RECOGNISED WORLDWIDE AS AN IMPORTANT PILLAR OF AN
ORGANISATIONS LONG-TERM COMPETITIVE STRATEGY. ONE OF THE MOST
NOTABLE FEATURES OF KAIZEN IS THAT BIG RESULTS COME FROM MANY
SMALL CHANGES ACCUMULATED OVER TIME.

KaIzen League

Following the success of the implementation of the 5S programme

to build a quality work environment both physically and mentally,

we moved a step further by creating awareness of the practice of

Kaizen.

Kaizen is the practice of continuous improvement and recognised

worldwide as an important pillar of an organisations long-term
competitive strategy. One of the most notable features of Kaizen
is that big results come from many small changes accumulated
over time.

In this respect, we emphasize to employees the need to continually

improve their ways of working and to be willing to share ideas for
improvement. The programme will also inculcate the practice of
cost saving, providing quality service and placing priority on
customer satisfaction.

We introduced the Idea Tree to encourage our employees to air

their ideas directly onto the tree and also online via our enovac
channel. These avenues recorded 271 ideas as at
19 October 2015.

Nine of these have been selected by the Innovation Award Selection

Committee (JPAI) as the best for October and November 2015.
These ideas have been implemented and the results will be
evaluated in January 2016.

bank rakyat
annual report
2015
67
 NURTURING
A CULTURE OF INNOVATION

OUR PRODUCT AND SERVICE INNOVATIONS

1Pay eCurrent aCCount-i (eCa-i)

payment instrument that allows our eCA-i account holders to innovative and account holder-friendly cheque-less current
account, dispensing with the need to use cheques. All banking
practice of issuing physical paper cheques used by conventional transactions such as fund payments or fund transfers are conducted
current accounts. The service which is available 24 hours
a day, 7 days of the week, is also a quick and simple way of making
payment or carrying out banking transactions related to
a current account for fund transfers by an account holder to the maker and the recipient via SMS and email. Further, cheques
a third-party account in Bank Rakyat or to third parties in other can be purchased online by customers who can choose at which
banks. The service can also be accessed overseas provided there Bank Rakyat branch they wish to collect the cheques.
is internet connection.
Account holders can also choose to make cash payments and fund
Individual and non-individual account holders who maintain at transfers at a Bank Rakyat counter. However, recipients of the
least one current account with Bank Rakyat can sign up for this funds can collect payments only at Bank Rakyat branches.
service. For individual customers, account holders are allowed to
provide mandate to a third party to operate their eCA-i and carry Account holders do not pay any hidden or extra charges while the
out transactions on behalf of them. Bank bears all GST payment for fund transfers through IBG. To
receive information regarding their accounts, account holders just
For non-individual customers, the appointed user has to be as have to go online to i-Rakyat Commerce and 1Pay.
stated in Board of Directors and Resolution or Minutes of Meeting
for cooperatives, societies, etc. They are also allowed to appoint
an unlimited number of makers by forwarding the company and
authorization letter.

No limit is imposed on fund transfers to own accounts while for

fund transfers to a third party (intrabank), fund transfers through
IBG (interbank), fund transfers through Rentas (interbank),
Encashment over the Counter and Cheque Purchase, the combined
maximum limit per day is RM10,000.

1Pay account holders may perform fund transfers or payments

to any third parties provided that the name of the payee and
is not listed in Bank Rakyats list of companies or individuals
involved in non Shariah-compliant activities. The Bank may
terminate the fund transfer or payment to such companies or
individuals without being obliged to provide any reason
whatsoever.

No fees are charged for utilizing 1Pay for each intrabank transfer
while a minimum amount is charged for each interbank fund
transfer through IBG (RM 0.10) and through Rentas (RM2), and
for cheque purchase (RM2 each cheque).

bank rakyat
68 annual report
2015
 NURTURING
A CULTURE OF INNOVATION

touChStyLe Surau aL-BaraKah aPP

application provides comprehensive information related to the

Malaysia, TouchStyle is an application for smartphones. The
application is designed to meet the needs of todays technology
savvy customers, particularly Gen Y customers who want easy
and 24-hours access to information at a touch, without needing
to spend time queuing at the Bank.
In addition to providing information on our products and services,
educating users, especially the young, on how to manage their
TouchStyle aids users in keeping track of their daily and monthly
expenditure, enabling them to keep to their commitment to making
scheduled payments and to keep to their budgets.
TouchStyle also helps users with either long-term or short-term
suraus daily and future activities, talks, Friday prayer sermons,
announcements, articles on Al-Quran, the Hadith and other topics
related to Islam, and programmes conducted throughout the
month in real time. This application is available to users of
Android, iOS and HTML5 devices.
The application also acts as a channel for dakwah or calling
people to Islam by disseminating and sharing knowledge on
Islam and to call to do good and repel evil as exhorted in
the Quran. The application also displays solat or Islamic prayer
times for Kuala Lumpur by default in addition to containing
pictures, video and audio recordings of all activities.
The application thus ensures the dissemination of Islamic
knowledge not only to Bank Rakyat employees but to the wider
ummah and the general public as well.

capability.

The application is downloadable free by anyone using android

smartphones on PlayStore and by those using iOS smartphones
on AppStore.

THE FIRST OF ITS KIND IN THE COUNTRY, 1PAY IS A

SECURE ELECTRONIC PAYMENT INSTRUMENT THAT
ALLOWS OUR eCA-i HOLDERS TO MAKE PAYMENTS
AND FUND TRANSFERS. IT REFLECTS THE CURRENT
PRACTICE OF ISSUING PHYSICAL PAPER CHEQUES
USED BY CONVENTIONAL CURRENT ACCOUNTS.

bank rakyat
annual report
2015
69
NURTURING TOMORROWS

SUCCES
NURTURING
OUR
Our human capital is our most valuable asset. As such, our
commitment is to nurture the development and success of
our employees and to provide them opportunities for career
and personal growth. As such, we continuously work towards

TALENT maintaining an innovative, dynamic and happy workforce,

ensuring we build a reputation of attracting and retaining the
best talent in the market through high levels of employee
satisfaction and fair terms of engagement.
S
 NURTURING OUR TALENT

HR MISSION AND VALUES

R Rajin (Diligent)
Work smart and proactively meet ILIGENT TRUST
expectations

WO
R

D
A

RTHY
A Amanah (Trustworthy)
Maintain integrity in every aspect of
S
CIOU
work conduct
The trusted K Kompeten (Competent)

T K

COMPET
OD- S
Be an expert eager to learn and seek

CON
driver of human
capital new knowledge
Y Yakin
ENT
in partnership G E
with the business Possess knowledge required to gain

XEM P ARY B
A Y
MISSION
A Akhlak Mulia (Exemplary Behaviour)

L
Constantly uphold the values of HR
E CO
H AVIO UR N FID EN

T
T Takwa (God-conscious)
In daily interactions, observe all
Islamic values and consider the
feelings of others VALUES

HR TRANSFORMATION PROGRAMME
DEVELOPING INTERNAL RESOURCES CAPABILITY AND CAPACITY

Our Human Capital Transformation Blueprint initiated in 2013 aims at driving behavioural
change and aligning human capital development to the Banks business strategy and
aspires to diversify and grow the core areas of consumer and commercial banking. Human

become The Trusted Driver of Human Capital in partnership with the business.
Our Blueprint focuses on three phases:

Phase I (2013-2014):
Gearing for performance through operational excellence
Phase II (2015-2016):
Being a trusted advisor in developing capability and capacity
Phase III (2017 and beyond):
Acting as a business partner in driving performance

In 2015, after successfully achieving the objectives of Phase I and committed to becoming
a Trusted Advisor in Developing Capability and Capacity, we accomplished 7 out of 11
key initiatives under Phase II (2015-2016).

bank rakyat
72 annual report
2015

Our achievements for the year in this respect involve four major
areas.
Talent Management Framework
For us, talent management is about more than just attracting and
retaining talent. It is also about researching, developing, and
implementing a series of human resource initiatives and looking
talent.
of the talent pool for Executive to Assistant Manager positions.
positions.
All of them underwent our Talent Development Programme that
comprises the Internal Programme, the External Leadership
Programme and Action Learning. The talent was divided
into two groups: Leadership Excellence Development Programme
(LED) for Assistant Manager and Unit Head positions, and Rakyat
Executive Development Programme (RED) for Executive positions.
The modules consist of a combination of lectures, exercises, case
studies, videos, role plays and experiential learning.
NURTURING
OUR TALENT
Continuous Training and Development Programmes
our employees. It also supports our Bank in meeting our goals
and objectives while focusing on the provision of service excellence.
In order to support business and customer needs, we have
established structured training comprising 4 major areas:
a) A Development Framework that consists of general and
technical skills.
b) Structured Development Programme training modules for
Risk, Credit, Audit and Human Capital personnel based on
ongoing competency gaps analyses conducted for the
respective areas.
c) Individual Development Plan (IDP) developed to identify
and monitor development needs and progress which are
embedded as part of the Performance Management System
(PMS).
d) On the Job Training continuously conducted to ensure
standard implementation and practices across branches.
understand the ground issues and provide the necessary
feedback and guidance to ensure business continuity.
bank rakyat
annual report
2015
73
 NURTURING
OUR TALENT
Total Rewards Strategies
In implementing the right total rewards system, we designed a We continue to leverage on technology for our Human Capital
blend of monetary and non-monetary rewards in order to remain Management by migrating the existing Human Resources
competitive in the banking sector. Information System (HRIS) to new HRIS in order to improve

In order to support a performance-linked compensation approach,

we designed and implemented a new bonus scheme consistent
with business growth and achievements.
We also established a new incentive scheme for Sales Team Leaders
under the Sales Incentive Scheme Package as an encouragement
to increase sales. This scheme will be consistently reviewed to
maintain the objectivity and relevance based on business needs
and requirements.
Based on two phases of implementation, the new HRIS will
automate a larger portion of routine HR tasks, saving resources
for the Bank. Allowing our employees to complete a variety of
day-to-day administrative tasks of HR practices through
Employee Self-Service (ESS) can result in more effective
HR Management.

BUILDING AND ENHANCING OUR EMPLOYEE POTENTIAL NOT

ONLY BENEFITS OUR EMPLOYEES. IT ALSO SUPPORTS OUR
BANK IN MEETING OUR GOALS AND OBJECTIVES WHILE
FOCUSING ON THE PROVISION OF SERVICE EXCELLENCE.

bank rakyat
74 annual report
2015
 NURTURING
OUR TALENT
2015 ACHIEVEMENTS
CERTIFICATION IN OCCUPATIONAL SAFETY AND HEALTH

and Safety Management Systems, and the MS 1722: Malaysian

Standard on Occupational Health and Safety Management Systems

By implementing the OHSAS standard, we

Adopt international best practice in relation to risk

management
Ensure the health and well-being of our employees and the
public
Minimise our liability through the adoption of proactive
rather than reactive controls
Ensure legislative awareness and compliance
Reduce accident and incident rates by reducing and CLEARLY, HEALTHY EMPLOYEES ARE HAPPY
elimination workplace hazards
Improve the incident investigation process
AND PRODUCTIVE EMPLOYEES. WE THUS
Increase employee motivation through the provision of a TAKE INITIATIVES TO FOSTER OUR
safer workplace and participation process EMPLOYEES GOOD HEALTH.

bank rakyat
annual report
2015
75
 NURTURING
OUR TALENT
INTERNAL COMMUNICATION AND ENGAGEMENT
We strongly believe employees with high engagement can be
expected to outperform those with 'low' engagement. Employee
engagement is important as it affects employee involvement,
commitment and productivity.
In order to facilitate any internal inquiry, we also established a
Human Capital Service Centre (HC Care) as a platform for
employees to communicate with us regarding any Human Capital
issues and concerns through a helpdesk system. This service centre
will assist Human Capital in resolving and attending issues in
timely manner.

Our Employee Engagement Survey administered in the third

quarter of 2015 shows our overall employee engagement index
NURTURING LIFELONG LEARNING
to be 73%. This represented an increase of 5% from 2014 when
In addition to nurturing our employees in their career growth
transformation and structural changes were being made. Our
through our structured continuous training and development
engagement level stood in the top quartile percentage when
programmes, we strive to inculcate lifelong learning in all levels
compared against the Malaysia Country Norm for 2014 2015
of our employees. In this respect, 30 of our employees were given
which stood at 61%, and Financial Services Malaysia for
sponsorships through Yayasan Bank Rakyat to pursue studies
2014 2015 which stood at 69%.
leading to a Bachelors Degree in Islamic Banking from Universiti
Utara Malaysia (UUM-PACE) in 2015.
The top 10 Scoring Items of the Bank Rakyat Employee Engagement
Survey results show that:

Our employees understand and practise our Core Values,

BUDAYA R.A.K.Y.A.T. WE HAVE FOUND THAT IT IS CRITICAL TO
Our employees are proud to be part of Bank Rakyat.
We have an excellent reputation in the community.
HAVE A DIVERSE TEAM IN ORDER TO
It would take a lot to get an employee to leave Bank Rakyat. PROVIDE COMPETITIVE SOLUTIONS AND
Employees workplace safety and healthy are important in CREATIVE IDEAS TO OUR CUSTOMERS.
Bank Rakyat.
Our employees truly enjoy their day-to-day work tasks. HAVING A DIVERSE TEAM FOSTERS DEEPER
Our employees work together to achieve our goals. DIALOGUE INTERNALLY AND RESULTS IN
Our managers encourage, motivate and give employees
guidance to perform their best in executing their daily tasks.
MORE INNOVATIVE THINKING. AS SUCH,
Our managers give appropriate accountability to their WE PROVIDE EQUAL OPPORTUNITIES FOR
subordinates in their work performance.
If Bank Rakyat does well, our employees will appropriately
CAREER ADVANCEMENT REGARDLESS
OF GENDER.

bank rakyat
76 annual report
2015

NURTURING WELL-BEING
Humanitarian Aid for Employees and Families
Our initiatives to nurture our employees well-being include
providing aid in times of need. In this regard, we have established
a Disaster Relief Fund, Pemberian Bencana Alam/ Perikemanusiaan,
to provide assistance to employees and their families in times of
natural disasters and for humanitarian aid. Further, employees
themselves contribute to another fund, the Employee Welfare
Fund (Tabung Kebajikan Warga Kerja) for the same purpose.
From December 2014 until January 2015, heavy rains caused
Kelantan, Terengganu, and Pahang states. Many people were
affected, including Bank Rakyat employees working in our East
coast branches.
113 permanent employees while the Employee Welfare Fund
established to help send food supplies and other basic necessities
to affected employees.
NURTURING
OUR TALENT
Educational Incentives for Employees and Children
Bank Rakyat encourages the continuing education and professional
development of our employees and rewards employees for
such efforts.
from accredited institutions gain cash rewards for their efforts.
for their achievement in 2014.
Employees children who obtain good results in their studies are
not left out. They too are eligible to receive the incentives. Cash
rewards are given for achievements in Ujian Penilaian Sekolah
Rendah (UPSR) and all other examinations right up until
degree level.
cash incentive for their achievements in 2014.
bank rakyat
annual report
2015
77
 NURTURING
OUR TALENT
Nurturing Employee Health
CLOSING THE GENDER GAP
Clearly, healthy employees are happy and productive employees.
In nurturing our employees, we practise equality among the
We thus take initiatives to foster our employees good health.
genders and do not favour any form of discrimination. For us,
increasing gender diversity at all employee levels is both an
To this end, on 20 November 2015, we organised Health Day 2015
ethical and a business imperative.
at our Bank premises with 200 employees participating.
They were given a basic health check-up to check their
We have found that it is critical to have a diverse team in order
blood sugar, cholesterol and blood pressure levels; their
to provide competitive solutions and creative ideas to our
Body Mass Index was calculated and they were given a
customers. Having a diverse team fosters deeper dialogue internally
demonstration of basic CPR. Our pregnant employees were
and results in more innovative thinking. As such, we provide equal
given a check-up, a female health talk was conducted and 40
opportunities for career advancement regardless of gender.

The feedback received during a survey conducted after the

positions. And today, we are proud that we have a woman on our
event was positive, with all stating that they would like such
Board of Directors.
an event to be continued yearly with more types of check-ups and
on a larger scale.
Looking to the future, we aspire to have 30% participation by
women at the top management level. Sustaining a distinctive and
diverse leadership culture is critical to thriving in the marketplace
and makes for successful organisations.

Overall, we are proud that our Employee Satisfaction Index

60%. This speaks well of our initiatives to nurture our employees.

bank rakyat
78 annual report
2015
 NURTURING
OUR TALENT

HUMAN CAPITAL BANK DEMOGRAPHIC

5135
headcounts
head office branches & region
1672 1295 377
management non management 3463 1531 1932
management non management

33% 887 male 785 female 67% 2171 male 1292 female

staff permanent contract

87% permanent management

4458 677 2382 444
13% contract non management 2076 233
2% 37% 61%

127BAby boomers 1886 gen-x 3122 gen-y

GENDER, PLACEMENT AND GENERATION

baby boomers baby boomers

4% MANAGEMENT STAFF 2%
56% hq 46%
gen-x 44% BRANCH 54% gen-x
40% 39%
non MANAGEMENT STAFF
gen-y gen-y
56% 63% hq 16% 59%
37% BRANCH 84%

bank rakyat
annual report
2015
79
NURTURING TOMORROWS

ELEVATING Since our establishment in 1954, we have never

wavered from our founding mandate to raise

LIVES: the socio-economic status of the rural agricultural

community, provide opportunities for self-

OUR improvement and to build a better future for their

families as well as their communities. In fact, we

CORPORATE have surpassed our founding mandate.

SOCIAL
INITIATIVES
 ELEVATING LIVES:OUR CORPORATE SOCIAL INITIATIVES

CORPORATE SOCIAL RESPONSIBILITY FOR US IS

ABOUT THE WAY WE DO BUSINESS. WE ARE
COMMITTED TO INTEGRATING THE ECONOMIC AND
SOCIAL OBJECTIVES WITH OUR BANKS OPERATIONS
AND GROWTH IN ORDER TO ENGAGE IN ACTIVITIES
THAT CONTRIBUTE TO THE SOCIAL GOOD.
Today, we have gone further by providing opportunities not
only for rural communities but also to communities across the
way to do this is by nurturing our communities, customers,
shareholders, the cooperative movement and our workforce.
Our CSR activities nurture through the provision of educational
opportunities for the underprivileged and the community.
We nurture children, the leaders of tomorrow, through free
tuition classes, workshops and education opportunities.
We nurture entrepreneurs through the provision of easy access
and small and medium sized enterprises (SMEs).
We effect the socio-economic development of the communities
we serve, thus effecting positive change and elevating the
lives of many, boosting the economic development of the country,
and guaranteeing the sustainability of the Bank.
Our CSR initiatives are all about developing a business model
that not only creates economic value but also contributes to
developing thriving communities. As such, we endeavour to
evolve and develop appropriate business processes and
strategies to achieve a common goal which contributes to the
greater good. We acknowledge our responsibility for the impact
of our activities on our consumers, employees, communities
and stakeholders. Hence, we proactively encourage community
growth and development. At the core of our strategy is
our commitment to reach out to marginalized communities.

bank rakyat
82 annual report
2015

Corporate Social Responsibility for us is about the way we
do business. We are committed to integrating the economic
and social objectives with our Banks operations and growth
in order to engage in activities that contribute to the
social good. As a socially responsible corporate citizen we
are committed to ensuring a sustainable future through the
socio-economic upliftment of the bottom of the pyramid through
ELEVATING LIVES:
OUR CORPORATE SOCIAL INITIATIVES
nurturing and creating initiatives that elevate lives in a tangible
way for the communities we operate in. Success comes when
others thrive. When others thrive, we succeed.
And our being awarded the Industry Excellence Award in
Corporate Social Responsibility by Utusan Business Awards 2015
speaks for our efforts.

We focus on driving our strategy of growing responsibly,

managing our risk, and deepening our relationships and
engagement with customers, clients, communities and other
stakeholders. We support local and national efforts to

we only succeed when others are thriving. Corporate Social

Responsibility plays a critical role in our business strategy of
responsible growth and connects us to our core purpose of
making peoples lives better.

bank rakyat
annual report
2015
83
 ELEVATING LIVES:
OUR CORPORATE SOCIAL INITIATIVES

YAYASAN BANK RAKYAT: NURTURING FOR SUCCESS TOMORROW

Yayasan Bank Rakyat (YBR) was set up on 16 May 2007
under the Trustees (Incorporation) Act 1952 (Act 258)
as an Education Fund operating separately from Bank Rakyat.
This was after approval from Bank Negara Malaysia and
the Ministry of Finance approved the use of the word Bank
in the name Yayasan Bank Rakyat.
YBR carries out its programmes with the main objective
of raising the education level of underprivileged
Malaysians irrespective of religion, ethnicity and background
to work towards raising their socio-economic status
through education and knowledge, and to encourage a spirit
of cooperation among Malaysians.
YBR activities are funded by each member (individuals and
cooperatives) of Bank Rakyat. They each donate 0.5% out of the
dividends they receive yearly.
YBR activities take the form of the provision of educational
assistance in the form of Convertible Education Financing to
During the year under review, we widened our scope and began
studies overseas.
education to Malaysians while at the same time encouraging
continuous education to enhance existing skills and learning.
In our efforts to elevate socio-economic status through
holistic education in tandem with the nations Education
Development Plan 2013-2025, we ensure our programmes
are comprehensive and continuous. To ensure the sustainability
of our CSR initiatives, we ensure the engagement of Bank
Rakyat, government agencies and communities.
We elevate and nurture the underprivileged, the community
and the young through providing education opportunities.
We nurture the young through sports, developing creativity
and innovation. In short, we elevate lives through nurturing
for success for tomorrow.

Development programmes in order to raise the education
level in the nation.
In 2015, over RM16 million was allocated for the provision
of education assistance in the form of Convertible Education
Loans while RM6.6 million was allocated to the conduct of
190 educational programmes for the community nation-wide,
involving 23,209 participants.

YAYASAN BANK RAKYAT IS

FIRMLY COMMITTED TO
DELIVERING EDUCATION TO
MALAYSIANS WHILE AT THE
SAME TIME ENCOURAGING
CONTINUOUS EDUCATION
TO ENHANCE EXISTING
SKILLS AND LEARNING.

bank rakyat
84 annual report
2015

NURTURING THE YOUNG
Tuition Rakyat
Our Tuition Rakyat classes provide underprivileged students
free tuition classes on weekends to help them realise
academic success. These classes are for students taking the
UPSR, PT3 and SPM examinations.
In 2015, we sponsored 70 schools, with 12 sessions
conducted in each school and participated by 3,500 students.
64% of the schools that participated in Tuition Rakyat UPSR
reported an improvement in student grades.
Didik Rakyat Seminars
Didik Rakyat Seminars are our initiative to help children prepare
for the UPSR, PT3 and SPM examinations.
At these seminars conducted by experienced speakers,
on how to answer examination questions and prepare for
examinations.
We conducted 36 seminars during the year. These comprised
21 seminars for students taking the UPSR examinations,
3 seminars for those taking PT3 examinations and 12 seminars
for those sitting for the SPM examinations.
Attendance at these seminars was very encouraging with 7,467
children participating. Further, 150 schools were involved in
the seminars held nation-wide.
ELEVATING LIVES:
OUR CORPORATE SOCIAL INITIATIVES
Developing Personal Excellence
Program Kecemerlangan Diri is a motivational programme
designed to develop excellence in Sijil Pelajaran Malaysia (SPM)
candidates.
The programme focuses on students in Form Five who do
not obtain any help from any other agencies or bodies.
YBR is deeply committed to focusing on this group, with
the aim of helping them to reach for their dreams through
education and self-discipline.
In 2015, the one-day programme which was held in
2003 students. The programme aims to motivate the young
to reach for their dreams through inspiration provided
by national icons. Major Dr Faiz Khaleed, a national astronaut,
provided the inspiration to the students.
Nurturing Creativity
The Robokid Workshop was held to instil creativity and
innovation in students in line with the Ministry of
Educations aspiration to encourage the learning of science,
technology, engineering and mathematics with the aim
of increasing the nations competitiveness in technological
developments.
YBR held 6 sessions of the one day workshop in 2015 which
saw the participation of 307 primary and secondary
schoolchildren. The facilitators of the programme who were
lecturers from ADTEC Batu Pahat exposed the students
to the basics of circuitry and robotics.
bank rakyat
annual report
2015
85
 ELEVATING LIVES:
OUR CORPORATE SOCIAL INITIATIVES
NuRTuRiNg TEam SPiRiT ThRough SPoRTS
7-a-Side 1 Student 1 Sport (7S1m1S) Soccer Competition
The 7-a-Side 1 Student 1 Sport (7S1M1S) soccer competition was
held in 2015 with the objective of developing human capital
through sports and to reveal young talent from an early age.
This premier competition involved teams from 16 schools in
13 and 14 November at Universiti Kebangsaan Malaysia in Bangi,
Selangor.
A collaboration between the Ministry of Education Malaysia,
Bank Rakyat branches and YBR, the competition involved 1,440
primary schoolchildren and 144 teams.
bank rakyat
86 annual report
2015
orang asli Schoolchildren Sports Tournament (KSSmoa)
The Orang Asli Schoolchildren Sports Tournament (KSSMOA) is
a collaboration between the Ministry of Education and YBR.
The tournament aims to instil a culture of sports and to
unearth talent among Orang Asli schoolchildren, a group often
neglected by other agencies.
The tournament comprised track events, soccer, handball
and sepak takraw. In all, 448 schoolchildren participated
in the tournament held in 2015 which was officiated
by the Minister of Education, YB Datuk Seri DiRaja Mahadzir
Khalid.
Seven states, that is, Johor, Negeri Sembilan, Selangor, Perak,
Pahang, Terengganu and Kelantan took part in the event
held on 15 to 19 November 2015 at Glory Beach Resort,
Port Dickson, Negeri Sembilan.

PROVIDING EDUCATION OPPORTUNITIES
Education Financing
YBR offers Convertible Education Financing (PPBU) to
underprivileged Malaysians regardless of ethnicity, religion
public and private institutions of higher learning, and public
and private training institutes recognised by the Malaysian
government.
As at 31 December 2015, YBR had sponsored 2,034 students
in public and private institutions of higher education and
in skills enhancement programmes. Further, 924 students
of these, those with calibre were selected for employment
with YBR and Bank Rakyat.
ELEVATING LIVES:
OUR CORPORATE SOCIAL INITIATIVES
COMMUNITY EDUCATION PROGRAMMES
Talent Rakyat
YBR initiated the Talent Rakyat training programme to aid
employment. The objective of this programme is to train
and to develop the marketability and employability of
participants through the provision of industrial training and the
acquisition of soft and hard skills.
21 participants comprising students who had been sponsored
by YBR participated in this training programme held at the
Menara Kembar Bank Rakyat in June 2015. Of these, two went
on to further their studies while 12 were successful in
gaining employment.
bank rakyat
annual report
2015
87
 ELEVATING LIVES:
OUR CORPORATE SOCIAL INITIATIVES
Nurturing Educators
YBR also nurtures educators who are vital in the education of
our young. In 2015, YBR conducted 14 programmes on
21st Century Learning for teachers to expose them to the latest
teaching and learning methodologies to be applied in schools.
The 3 days programme, a collaborative effort between
2,535 teachers.
Bachelors and Masters degrees are offered in partnership with
Universiti Utara Malaysia (UUM-PACE) and Putra Business School
(PBS) on a part-time study basis.
comprising Bank Rakyat employees fully-sponsored to
begin studies leading to a Bachelors in Islamic Finance offered
by UUM-PACE. Classes are held once a month at the Serambi
Ilmu Rakyat (SIR) at the Menara Kembar Bank Rakyat.

Nurturing Lifelong Learning in our human Capital Nurturing Schools, universities and the Community

Our Lifelong Learning Programme was introduced to inculcate
a culture of lifelong learning in employees of Bank Rakyat
and Bank Rakyat subsidiaries, and members. This is in tandem
with the objective of the establishment of YBR, which is to
elevate the socio-economic status of Malaysians in general and
Bank Rakyat members in particular.
YBR was provided with an allocation of RM200,000 to generate
contributions to schools, the community, public and
private institutions of higher learning. As at December 2015,
RM189,812.36 had been disbursed as contribution for
the implementation of programmes, and the development of
schools and sports among others.

We aim to provide opportunities for higher education, to enhance
skills and knowledge, and instil a lifelong culture of acquiring
knowledge regardless of age.
Looking towards the future, YBR aspires to further elevate
the education and socio-economic level of communities
in the country through more comprehensive and world-
class programmes. YBR will also continue to provide greater
contribution to programmes that will have a holistic and
positive impact on local communities.

WE AIM TO PROVIDE
OPPORTUNITIES FOR HIGHER
EDUCATION, TO ENHANCE
SKILLS AND KNOWLEDGE, AND
INSTIL A LIFELONG CULTURE OF
ACQUIRING KNOWLEDGE
REGARDLESS OF AGE.

bank rakyat
88 annual report
2015

BANK RAKYAT CSR ACTIVITIES
Post-Flood Relief
Kolam Mas in Gua Musang, Kelantan from 10 to 12 January 2015.
The team of volunteers comprised 10 employees from
the Banks Headquarters and 10 employees of the Banks branch
in Gua Musang.
The programme included a gotong royong (working together as
a community) to clean the Hadhari Mosque, Kampung Kolam Mas,
Gua Musang. The Bank also contributed the carpet for the prayer
hall and a loud speaker for the call to prayer.
In addition, the team also distributed necessities such as clothing
for prayer, stoves, mats, disposable baby diapers and sanitary
pads to residents.
ELEVATING LIVES:
OUR CORPORATE SOCIAL INITIATIVES
mangrove Rehabilitation
In conjunction with the Bank Rakyat 2015 Management
Conference held in Pulau Langkawi on 25 January 2015, a team
of 120 managers and members of the Conference
Secretariat planted 700 mangrove plants contriba swamp
rehabilitation initiative. This took place at Kg Kubang Badak
with the cooperation of LADA, the Langkawi Department of
Environment, the Public Works Department and the Forestry
Department. The Langkawi Member of Parliament was also
in attendance.
bank rakyat
annual report
2015
89
 ELEVATING LIVES:
OUR CORPORATE SOCIAL INITIATIVES
Donation and Zakat Payment to masjid Temonyong
The Bank donated a signboard and a gate and submitted
learning how to memorize the Quran) at the Temonyong Mosque
in Langkawi.
The Bank also gave away Nuri school bags and other necessities
for school to 70 students of Temonyong Kindergarten.
This event was also held in conjunction with the Bank Rakyat
2015 Management Conference held in Pulau Langkawi on
25 January 2015.
a Day of Caring
During 28 February 2015, the Bank added to the joy of the
Chinese New Year celebrations with 120 residents of various
ethnicities at the Kuala Kubu Baru Welfare Home in Selangor.
The Bank handed over a donation of RM11, 000 to a representative
of the management of the Home, distributed Chinese New Year
hampers and gave a gift of RM50 to each resident.
In addition, the Bank carried out landscaping work at the recreation
area and named it Taman Rakyat.
bank rakyat
90 annual report
2015
Temporary homes for Flood Victims
On 18 April 2015, the Bank, in cooperation with Islamic Aid Malaysia
and RTM, delivered temporary homes sponsored by Bank Rakyat
In addition, the community got together to paint the homes and
enjoyed a feast.
Ramadan Links-Porridge Stirring
Each year, the Bank organises the Bank Rakyat Bubur
Lambuk programme within the courtyard of the Menara Kembar
Bank Rakyat. Bubur Lambuk is a nutritious porridge usually
made during the Islamic fasting month of Ramadan and
distributed to the public for the breaking of the fast.
Last year, the event was carried out on 22 June. The preparation
and stirring of the porridge was carried out as a community effort
by Bank employees and management, headed by a chef from
Kampung Baru. Eight large cauldrons were used to make the
porridge, producing about 4,000 packets for distribution.
The porridge was distributed to all employees at the Banks
Headquarters, the public along Jalan Rakyat, at the KL Sentral
 ELEVATING LIVES:
OUR CORPORATE SOCIAL INITIATIVES

Ramadan Links - Behind Prison Walls

30 selected prisoners at the Sungai Udang Prison were given the opportunity to meet their family members on 30 July 2015, for the

The programme began with a tazkirah (a talk reminding us of our religious obligations). The families of the prisoners then received
aid in the form of daily necessities to alleviate their hardship as most of the prisoners were breadwinners of their families.

The prisoners then broke their fast with their families in their cells. The prison authorities provided strict surveillance to prevent any
untoward incidents.

bank rakyat
annual report
2015
91
 ELEVATING LIVES:
OUR CORPORATE SOCIAL INITIATIVES
aid for Children with heart ailments Back to School 2015 aid

On 27 November 2015, Bank Rakyat donated RM150,000 to
children of needy families who were awaiting treatment of their
heart ailments at the National Heart Institute (IJN). This was as
part of the Banks collaborative links with IJN.
32 students aged 7 to 15 orphans and children from needy
families were provided with school uniforms, school shoes
and other necessities for the new school year. The children were
free to make their own selections at Giant Hyper Market in
Batu Caves, Kuala Lumpur.

In addition, the children were given a lunch treat at Kentucky

Fried Chicken (KFC) at which a number of them had never eaten.

This programme was organised in cooperation with Yayasan

Prihatin Insan on 30 December 2015.

OUR CSR ACTIVITIES NURTURE THROUGH THE PROVISION OF EDUCATIONAL

OPPORTUNITIES FOR THE UNDERPRIVILEGED AND THE COMMUNITY. WE NURTURE
CHILDREN, THE LEADERS OF TOMORROW, THROUGH FREE TUITION CLASSES,
WORKSHOPS AND EDUCATION OPPORTUNITIES.

bank rakyat
92 annual report
2015
 NURTURING
OUR
CUSTOMERS

Our success over the 60 years has undoubtedly been due to the continual support
of our customers. We view our 6.01 million customers as our strategic partners and

positioning them as the You in Your Choice Bank.

 NURTURING OUR CUSTOMERS
Competition within the banking industry
is intense and we are aware that the
inculcation of a culture of service
excellence and keeping our customers
and set us apart from the rest. This has
lent to our success and this will continue
to drive us forward.
We continue to build enduring
relationships with our customers and
this strategy has served us well. Being
the Choice Bank for our customers,
we continually improve on our service
quality so that it exceeds our customers
expectations. Our customer base now
comprises many customers utilizing two
or more of our banking products.
customers to us and how essential it
our customers through the provision of
needs and also through ensuring they
obtain our best possible services.
Ensuring Excellence
Our Customer Charter outlines our
overall service values and the standards
customers can expect from us. The Banks
commitment to this Charter permeates
our brand promise, ensuring that service
consistencies extend throughout all our
delivery channels.
Our mission is to continue delivering fast,
We strive to ensure that a majority
of over-the-counter transactions are
conducted within eight minutes and we
achieve this through the installation of a
monitoring mechanism in each branch to
measure employees performance.
bank rakyat
94 annual report
2015
In ensuring excellence in our customer
services, we adhere strictly to our
Customer Charter which is underpinned
by Shariah principles. It sets out our
commitment to the following:
Privacy: We treat all information as
safety of customer information through
the provisions in the Personal Data
Protection Act 2010 (PDPA 2010).
Accountability: We ensure that our
products and services comply with all
the relevant laws and regulations and
are Shariah compliant. We are also
committed to explaining to our customers
services, how they work and the risks
involved.
Fairness: We act in a fair, reasonable,
consistent and ethical manner with clear
procedures for resolving disputes in a just
and expeditious manner.
Reliability: We cooperate with the
relevant regulators and the industry to
ensure customers receive secure and
reliable banking and payment systems.
Transparency: We strive to provide clear,
relevant and timely information that will
assist customers in their decisions on our
products and services. We also practise a
zero tolerance policy towards mis-selling
by our employees.
Our Varied Services
We also ensure that no segment of
society should be denied access to
quality banking services. In keeping with
the governments vision, we ensure that
our services are easily accessible by all
Malaysians regardless of their location.
Easy access to our services not only adds
to the excellence in the provision of our
services but it also helps us develop
closer relations with our customers.
However, in order to achieve this, a
single banking model will not deliver the
success we aspire to achieve. Thus, we
have made large investments to identify
and diversify our delivery channels.
Our 148 branches continue to be our
principal banking channel. This was
one of the strategic initiatives aimed
at increasing our customer base and
position us on par with other commercial
banks in Malaysia. In 2015 our network
of branches, managed by 5,135 trained
employees who we regard as our brand
advocates provided services to 6.01
million customers.
To widen our reach and to include
those with no easy access to banking
services, we introduced Bank Rakyat
Mobile Banking, a bus that allows
customers in rural areas and Felda land
re-development schemes to perform
banking transactions at their locations.
Further, we introduced mini branches
known as Rakyat Xcess to complement
our existing branches to enable rural
communities to gain access to our
banking facilities. These are smaller
are operational in 148 different locations
nationwide.
We continue to identify new and
economically-viable locations for Islamic
banking services especially in new
townships.
To meet the needs of our growing
customer base and to remain competitive,
we are well-aware of the need to diversify
our service delivery channels. We are
mindful of the need to invest in new
technology and maintenance programmes
for our ATMs and cash deposit machines
(CDMs). The up-time of our ATMs and
CDMs currently stands at 98% thanks to
our emphasis on technology and regular
delivery.

We introduced our Internet banking services in 2007 and have
scored remarkably in terms of achievement. During the year
under review, our Internet banking portal, www.irakyat.com.my
recorded 104,671 registered users. Realising that this is a
committed to investing in the latest technologies, engage
technical expertise and perform frequent monitoring to ensure
that the security and performance of our online banking services
are duly maintained and remain uncompromised.
In addition, we utilize social media to engage with our
customers. As at 31 December 2015, our Facebook page recorded
3,274 followers.
AS AT 31 DECEMBER 2015
OUR FACEBOOK PAGE RECORDED
101,096 FANS
our twitter/mybankrakyat
profile registered
3,274 followers
WE CONTINUE TO IDENTIFY NEW AND ECONOMICALLY-VIABLE LOCATIONS FOR
ISLAMIC BANKING SERVICES ESPECIALLY IN NEW TOWNSHIPS.
NURTURING
OUR CUSTOMERS
Enhancing Service Standards
Our customers and their satisfaction are our top priority.
As such, we constantly endeavour to improve our services to our
customers and recognize the importance of welcoming feedback
from our customers. Understanding their experience with us
is imperative for us to remain successful. Hence, we provide a
number of channels for our customers to voice their opinions,
make inquiries and air their dissatisfaction with the quality of
service received.
Our tele-Rakyat call centre is manned by trained and
knowledgeable Service Consultant Executives to assist our
customers, providing them with essential information about our
products and services and to promote our offerings.
We also provide multiple channels for our customers to
engage with us through forms available at our branches or
downloadable from www.bankrakyat.com.my/web/guest/
maklumbalas. Customers can also email us their feedback at
jkp@bankrakyat.com.my, or visit our social media channels
at www.facebook.com/myBANKRAKYAT and twitter.com/
myBANKRAKYAT.
We acknowledge all feedback and complaints received through
telephone, email or facsimile transmittals within 24 hours of
receipt. All complaints are treated with urgency and in a fair
and consistent manner. We aim to provide immediate resolution
for telephone complaints, a three-day resolution period for
complaints which require follow-up action and a 14-day period
to resolve complicated complaints. The same applies for
complaints received via email or facsimile transmittal.
Customers can also call Bank Rakyat Customer Service at
03-2697-5011/6011/7011, fax to 03-26129655 or email to
aduan@bankrakyat.com.my. We have also put in place a clear
process to ensure that all complaints are given equal attention
with appropriate action taken.
We benchmark our performance against an 85% satisfaction
rating from our customers for the resolution of complaints and
enquiries.
bank rakyat
annual report
2015
95
 NURTURING
OUR CUSTOMERS
Central Complaint Management System
Effective 28 November 2015, we set up our Central Complaint Management System
(CCMS) in our effort to manage and resolve all complaints received from customers

consolidates all complaints received at the various channels that is, branches, Public
Complaints Bureau, and tele-Rakyat.

In addition to ensuring customer satisfaction, this system will enhance the credibility
and image of the Bank.

WE CONTINUE TO BUILD ENDURING RELATIONSHIPS WITH OUR CUSTOMERS

AND THIS STRATEGY HAS SERVED US WELL. BEING THE CHOICE BANK FOR
OUR CUSTOMERS, WE CONTINUALLY IMPROVE ON OUR SERVICE QUALITY SO
THAT IT EXCEEDS OUR CUSTOMERS EXPECTATIONS.

bank rakyat
96 annual report
2015
 GROWING
ENTREPRENEURS
 GROWING ENTREPRENEURS

MICRO FINANCING-i
Micro-i Financing Scheme (MUsK-i)
The Micro-i Financing Scheme (MUsK-i)

MUsK-i was set up by Bank Rakyat to aid micro-

in
disbursed up to RM50,000 at competitive rate to
enable them to progress their businesses.
RM44.9 million

2015
In 2015, the scheme disbursed RM44.9
million to 3,215 micro-enterprises. Since

3,215
to
the commencement of the scheme in
2007, RM352.7 million has been paid out,
micro-enterprises

In terms of economic sectors, 70% of

micro-enterprises in the services sector

MPPK-i
received the funding, 21% in the retail

SBR
sector, 5% in the wholesale sector,
2% in the manufacturing sector and
disbursed 1% each in the agriculture and the
construction sectors.
RM2.64
million
Micro Traders and Hawkers Scheme
disbursed Fund (MPPK-i)

495
to RM18.94 to
6,933
The MPPK-i Fund assists micro-traders
million
and hawkers by providing them access
micro-traders
and hawkers petty traders
and hawkers RM50,000, thus enabling them expand
their businesses and improve their lives.

E
The fund, which is mandated by the
2 Ministry of Domestic Trade, Co-operatives
and Consumerism Malaysia, furnished
disbursed

RM3.5
scheme has disbursed RM74.79 million to

million its inception in 2013.

benefitted 9 mobile hawkers

with a total disbursement of
to

RM450,000 104 SMEs

bank rakyat
98 annual report
2015
 GROWING
ENTREPRENEURS

Ramadan Bazaar Scheme (SBR) SME Corp Fund: Enrichment and Enhancement Programme (E)

Trade, Co-operatives and Consumerism Malaysia, provides RM50,000 to SMEs to assist them in developing as competitive,
innovative and resilient businesses. This fund disbursed RM3.5
and hawkers who run their businesses during the Islamic million to 104 SMEs in 2015, aiding them to further grow their
month of Ramadan. In total, SBR disbursed RM18.94 million businesses.

traders and hawkers in 2015.

1Malaysia Mobile Hawkers (1MMH)

Domestic Trade, Co-operatives and Consumerism Malaysia.

9 mobile hawkers with a total disbursement of RM450,000

in 2015.

bank rakyat
annual report
2015
99
 GROWING
ENTREPRENEURS
Rural Economic Financing Scheme (SPED)
This fund was set up with the following objectives:

To increase the number of rural Bumiputera entrepreneurs in all dynamic and legal economic areas;
To upgrade the business of rural Bumiputera entrepreneurs to be more dynamic, competitive and resilient;
To provide funding facilities for rural Bumiputera entrepreneurs in order to improve the rural economy;
To provide a collateral-free funding scheme with a low instalment rate; and
To encourage the creation of a Bumiputera Commercial and Industry Community (BCIC) among rural residents.

As at 31 December 2015, a total of RM8.14 million was disbursed to 71 out of 103 approved applicants in 2015. Since the inception

Summary of Government Funds

Cumulative as at 31 December 2015

Fund Size/ Applications Outstanding Fund

Type of Disbursement
Allocation Approved Balance Availability
Funds
RM Million No RM Million RM Million RM Million RM Million
SPED 189.84 85.01 19.13
Total 146.04 1,681 189.84 170.46 85.01 19.13

January 2015 to December 2015

Fund Size/ Applications Outstanding Fund

Type of Disbursement
Allocation Approved Balance Availability
Funds
RM Million No RM Million RM Million RM Million RM Million
SPED 0 103 9.80 8.14 85.01 19.13
Total 0 103 9.80 8.14 85.01 19.13

Modernisation of Automotive Workshops (ATOM-i)

ATOM-i is a programme aimed at the modernization of existing automotive workshops to compete in the highly competitive automotive
service industry. The programme is implemented in collaboration with automotive associations and organisations as consultants and
will be continued until 2020.

Funds for the programme are used to make changes to the workshops, modify, and upgrade the premises or equipment, buy stocks
and for working capital and the purchase of a point-of-sale system.

bank rakyat
100 annual report
2015
 GROWING
ENTREPRENEURS
Summary of Government Funds
Cumulative as at 31 December 2015

Fund Size/ Applications Outstanding Fund

Type of Disbursement
Allocation Approved Balance Availability
Funds
RM Million No RM Million RM Million RM Million RM Million
ATOM 90.50 885 71.17
Total 90.50 885 84.56 76.13 71.17 6.98

January 2015 to December 2015

Fund Size/ Applications Outstanding Fund

Type of Disbursement
Allocation Approved Balance Availability
Funds
RM Million No RM Million RM Million RM Million RM Million
ATOM 15.50 13.38 18.23 71.17
Total 15.50 136 13.38 18.23 71.17 6.98

Note:
Since 2011, a total of RM25.50 million was transferred from the TUKAR Fund to ATOM Fund (as per the direction of the Ministry of Domestic Trade,
Co-operatives and Consumerism Malaysia).
During the approval meeting Pukal Projek TUKAR and ATOM (No. 15/2015) dated 2 July 2015, MDTCC decided to postpone the approval of the loan
application ATOM until additional fund is received.

Retail Shop Transformation Programme (TUKAR-i)

The Retail Shop Transformation Programme or TUKAR-i is a programme designed to modernize existing traditional grocery stores to
compete in a highly competitive retail business.

The programme is implemented in collaboration with local and foreign hypermarkets as the consultants. This programme will be
ongoing until 2020 with a target of up to 5,000 retail outlets to be modernized.

As at December 2015, RM11.22 million was disbursed to 140 approved applicants. Since the inception of the fund in 2011, we have

We wish to place on record that since 2011, a total of RM25.50 million has been transferred from the TUKAR-i Fund to ATOM-i Fund
at the direction of the Ministry of Domestic Trade, Co-operatives and Consumerism Malaysia.

bank rakyat
annual report
2015
101
 GROWING
ENTREPRENEURS
Summary of Government Funds

Cumulative as at 31 December 2015

Fund Size/ Applications Outstanding Fund

Type of Disbursement
Allocation Approved Balance Availability
Funds
RM Million No RM Million RM Million RM Million RM Million
TUKAR 104.50 83.05 15.14
Total 104.50 1,416 93.96 83.05 74.26 15.14

January 2015 to December 2015

Fund Size/ Applications Outstanding Fund

Type of Disbursement
Allocation Approved Balance Availability
Funds
RM Million No RM Million RM Million RM Million RM Million
TUKAR 0 140 11.22 15.14
Total 0 140 10.66 11.22 74.26 15.14

Note:
Since 2011, a total of RM25.50 million was transferred from the TUKAR Fund to ATOM Fund (as per the direction of the Ministry of Domestic Trade,
Co-operatives and Consumerism Malaysia).

1MALAYSIA STUDENT DISCOUNT CARD

The 1Malaysia Student Discount Card is a card which allows Malaysian students at institutes of higher education in Malaysia
and overseas to enjoy discounts for the purchase of goods and services from selected Trade Partners, reducing their expenses.

CONSUMER SQUAD CARD

This discount card issued by the Bank to members who are Malaysian citizens and aged 18 years and above is an initiative by the
Ministry of Domestic Trade, Co-operatives and Consumerism Malaysia.

Cardholders enjoy discounts on a wide range of goods and services offered by merchants registered with the Ministry.

bank rakyat
102 annual report
2015
 NURTURING
THE UMMAH

As an Islamic cooperative bank operating completely on Shariah principles, Bank Rakyat

 NURTURING The Ummah
We are well aware that Islamic banking
is much more than just refraining from
charging interest and conforming to
Shariah requirements on offering Islamic

the socio-economic objectives and the

requires us to see ourselves as stewards

or caretakers, not just of shareholders

blessing from God who is the ultimate

centeredness and covetousness and

As such, CSR activities for the ummah

the Islamic objectives of economic and

social justice, equitable distribution

THIS SENSE OF DUTY, RESPONSIBILITY, AND SPIRIT OF

SACRIFICE WHICH ISLAM NURTURES HELPS REMOVE
SELF-CENTEREDNESS AND COVETOUSNESS AND
PROMOTES COMPASSION, CARING, COOPERATION, AND
HARMONY AMONG THE UMMAH.

bank rakyat
104 annual report
2015
 NURTURING
The Ummah

SURAU AL-BARAKAH
Nurturing the Ummahs Young
Super Prayer Clinic

bank rakyat
annual report
2015
105
 NURTURING
The Ummah

Mass Circumcision Quran Memorization and Smart Solat Camp

VIPs with a bunga manggar Bunga manggar is a neuro nadi technique of

bank rakyat
106 annual report
2015
 NURTURING
The Ummah

SHARIAH CSR PROGRAMMES HUMANITARIAN MISSION TO CAMBODIA

Surau Al-Barakah also carries out its CSR

Among the activities are the making

bank rakyat
annual report
2015
107
NURTURING
The Ummah

REPAIR AND CONSTRUCTION OF HOMES

AMONG THE ACTIVITIES ARE THE MAKING OF VISITS TO THE HOMES OF THE
NEEDY TO FIND OUT WHAT THEIR NEEDS ARE, TO MAKE CONTRIBUTIONS AND
TO SHARE IN THEIR JOYS AND EASE THEIR DIFFICULTIES.

bank rakyat
108 annual report
2015
NURTURING
ISLAMIC
BANKING
 NURTURING ISLAMIC BANKING

In nurturing the ummah, we have a similar responsibility to

and the teachings of the Prophet Muhammad (pbuh) known as

relationship with God and gives them the norms which govern
of common law rulings and scholarly interpretations referred to
spiritual, political, social economic, moral and all other material
of the Shariah, of its texts, or its principles, or a combination of the

Islamic banking is banking or banking activity that is consistent

with the principles of the Shariah or Islamic law and its practical
As such, we are committed to continuously provide an
enabling platform for fostering cooperation and collaboration
(riba or usury among Shariah scholars in particular to address important

industry and to harmonize global Shariah rulings pertaining

organized the Bank Rakyat International Islamic Banking

Rakyats International Shariah Scholar Roundtable (iSHAR)

bank rakyat
110 annual report
2015

International Shariah Scholar Roundtable (iSHAR)
Bank Rakyats International Shariah Scholar Roundtable (iSHAR)
or Al-Multaqa `Ulama Al-Shariah Al-Duali
scholars and intellectuals from Egypt, Bahrain, United Kingdom,
Saudi Arabia and United Arab Emirates, and Malaysian scholars
who included Shariah Advisors with the Central Bank of Malaysia
and Securities Commission Malaysia, and those who sit on Shariah
Committees of various Islamic banks in Malaysia participated in
selected Shariah issues and challenges encountered within the
resolutions to close the gap between Shariah standards applied
in various jurisdictions and harmonize their implementation
NURTURING
ISLAMIC BANKING
in Malaysia to organise and fully sponsor an international Islamic
banking conference and an international Shariah roundtable,
Islamic Banking Conference (iiBC) held last year and which made
a breakthrough in gathering prominent Islamic scholars to engage
continuously provide an enabling platform for fostering cooperation
and collaboration among Shariah scholars in particular to address
bank rakyat
annual report
2015
111
 NURTURING
ISLAMIC BANKING
rahmatan lil-alamin

has grown to be one of the fastest growing segments of the

Harmonization is not about changing fundamental aspects of law,

bright growth prospects for the industry which is now becoming evolves, and our understanding of its nature and usefulness for

to tap into this growing market, testament to its universal like this play a key role in facilitating this, leading to the realisation

Feedback received stated that, as a platform to deliberate cross

development of the industry accelerates and as the environment border Shariah issues and to reach a common agreement to facilitate
becomes increasingly more competitive, the industry is continuously
faced with more issues and challenges, all of which require concerted

Bank Rakyat will publish and issue the resolutions on international

A major challenge is the issue of standardization and Shariah standards resulting from these discussions as a reference
for Islamic scholars, practitioners and interested parties, all for

to different interpretations leading to different practices and use

a call for harmonization, standardization and mutual recognition

of Shariah views so that legal uncertainty and the degree of

bank rakyat
112 annual report
2015
 EMPOWERING
COOPERATIVES

Bank Rakyat, the largest Islamic cooperative bank in Malaysia

and the primary contributor to the growth of the Malaysian
cooperative sector, plays a key role in the development of the
sector. We share and contribute towards the realisation of
making the governments aspiration of making the cooperative
sector the third engine of the nations economic growth.

Our members are among the nations oldest cooperatives and

as such we continue to support initiatives that contribute to
eradicate poverty, reducing the socio-economic gap between
urban and rural communities. The various initiatives we
undertake in empowering and invigorating the cooperative
movement and its members provide testimony to our
determination in this respect.

In 2015, our contribution to the Cooperative Education Trust Fund

to the Cooperative Development Provident Fund.

 EMPOWERING COOPERATIVES
Opportunities in the Franchise Business
The Ar-Rahnu Xchange offers qualified cooperatives the
opportunity to own a pawnbroking business based on Shariah
principles under a franchise programme. Since the establishment of
its pawnbroking operations in 1993, Bank Rakyat has experienced
option compared to the conventional pawnbroking model.
bank rakyat
114 annual report
2015
This franchise model has garnered outstanding demand from both
Muslims and non-Muslims as it is a secure and proven system that
offers attractive returns and the Bank is one of the nations leading
operators of Islamic pawnbroking services. This Shariah compliant
business offers enormous potential for participating cooperatives
and as of 31 December 2015, 87 cooperatives - an increase of
7 cooperatives from 2014, has capitalised on the franchise
programme and generated RM374 million as compared to
RM442 million in 2014.

Cooperative Business Development Seminar
As one of our ongoing initiatives to add value to cooperative
members and micro-entrepreneurs, we conduct cooperative
development seminars with the objective of providing guidance
and training to micro-enterprises to expand their businesses.
In 2015, we conducted six such seminars for cooperatives and
entrepreneurs in the food and agriculture industries in Negeri
Sembilan, Sabah, Perak, Kedah, Johor and Selangor. The seminars
were conducted in collaboration with government and private
agencies.
on how to improve the quality of packaging, labelling and
branding of their products, and understanding of the concept
authorities in terms of documentation, equipment and machine
tools and equipment and the supply of products.
They were also given guidance on how to implement hygiene
practices, vital as they are the measure of quality for products
purchased by consumers. In addition, they were equipped with
strategies to formulate effective marketing strategies to enable
them to explore and compete in the open market, providing them
with the extra edge to grow their businesses.
BEING THE NATIONS LARGEST ISLAMIC COOPERATIVE BANK, BANK RAKYAT
POSSESSES THE CAPABILITY, KNOWLEDGE AND TECHNICAL EXPERTISE TO
HELP COOPERATIVES TO DEVELOP THEIR SHARIAH COMPLIANT FINANCING
SERVICES AND EXPAND THEIR ACTIVITIES INTO ISLAMIC FINANCING FOR
THE BENEFIT OF THEIR MEMBERS.
EMPOWERING
COOPERATIVES
Islamic Credit System Seminar
Being the nations largest Islamic cooperative bank, Bank Rakyat
possesses the capability, knowledge and technical expertise to
In view of this, we organised six seminars on the Islamic Credit
System for credit cooperatives at no cost to them during the year
under review. These were held in Selangor, Pulau Pinang, Kelantan,
Pahang, Melaka and Sarawak.
The seminars provided counselling and training in supporting credit
cooperatives expand their business activities and implementing
system, and were also provided information on all business
opportunities including opportunities created by the Bank available
to cooperatives to generate their income.
more registered cooperatives and cooperatives under Bank Rakyat
to implement a Shariah compliant system as practised by the
Bank in addition to sharing knowledge and expertise in assisting
system.
bank rakyat
annual report
2015
115
 EMPOWERING
COOPERATIVES

CO-OP Card

The CO-OP Card programme is another one of Bank Rakyats

initiatives representing our commitment to the cooperative local business community, by enhancing their relationship with
movement, to members of cooperatives and the general public. their members and by extending their reach.

The programme strengthens ties within local communities and

invited to participate in various marketing activities initiated by supports communities and the rakyat by helping to alleviate the
the Bank, gaining in terms of sales and customers. In return, the
merchants offer attractive discounts for their products and services
to CO-OP cardholders such as discounts on a variety of products
and services such as hotel rooms, homestays, food, beverages REGISTERED COOPERATIVES AS CO-OP MERCHANTS
and tourism packages. AS AT 2014 AS AT 31 DECEMBER 2015 TOTAL

12 15 100 CARDHOLDERS

179,946

bank rakyat
116 annual report
2015

Bank Rakyat Service Agents
Open to all registered cooperatives in Malaysia, this initiative
was introduced in 2007 to support the objective of the Ministry
of Domestic Trade, Co-operatives and Consumerism Malaysia to
develop and enhance the cooperative sector. It was also begun
to create convenience for existing and potential customers in
subscribing to the Banks products and services without needing
to go to the Bank or its branches.
The scheme aims to diversify the activities of cooperatives into
the financing sector and increase their revenue through
programme also introduces and promotes the Banks products
and facilities to cooperative members, and the Banks existing
and potential customers.
Bank Rakyat Service Agents are located in unserved and remote
areas while in the Klang Valley, they act as supplementary points.
Our strategies to strengthen this initiative are to encourage
cooperatives in public and private institutions of higher learning
commission rate offered by the Bank.
Included in our strategies are also to encourage Agents to enlarge
their activities or business by becoming agents for new programmes
where appropriate, improve the services of current Agents by
conducting regular visit and retrain where appropriate and appoint
the most suitable cooperatives as Agents.
As at 31 December 2015, we have placed 39 ATMs on the premises
of selected cooperatives.
THE COOPERATIVES ALSO BENEFIT BY BUILDING STRONGER TIES WITH THE
LOCAL BUSINESS COMMUNITY, BY ENHANCING THEIR RELATIONSHIP WITH
THEIR MEMBERS AND BY EXTENDING THEIR REACH. THE PROGRAMME
STRENGTHENS TIES WITHIN LOCAL COMMUNITIES AND SUPPORTS
COMMUNITIES AND THE RAKYAT BY HELPING TO ALLEVIATE THE FINANCIAL
BURDEN RESULTING FROM THE INCREASED COST OF LIVING.
EMPOWERING
COOPERATIVES
Rakan KO-OP Programme
The Rakan KO-OP programme initiated by the Bank is open to all
registered cooperatives and comprises services and assistance
to help small and medium scale cooperatives enhance their
competitiveness by upgrading their management competency
and diversifying business activities.
Assistance provided include free consultancy and advisory,
financing assistance, and sharing of expertise in the
implementation of a Shariah-based Financing System. Other
if the activities of the cooperatives and the Bank are identical,
synergizing businesses through business matching programme,
and the establishment of a two-way relationship with Bank
Rakyat.
As at 31 December 2015, the number of cooperatives that
participated in the programme stood at 146.
Showcase Cabinet
To help cooperatives and entrepreneurs promote their products to
a wider market at no cost charged, Bank Rakyat provides showcase
cabinets at all branches. This creates awareness among consumers
of the existence of cooperatives and entrepreneurs product and
services available in the market as new products are displayed
every month.
gaining market access through the Banks network, and promoting
that their products are of high quality and commercial value
comparable to other products in the market. It also provides the
opportunity to create strategic business relationships between
producers, distributors and consumers through business matching
sessions organised by Bank Rakyat and government agencies.
During the year, 55 cooperatives and 172 entrepreneurs displayed
their products.
bank rakyat
annual report
2015
117
 EMPOWERING
COOPERATIVES

Strategic Alliance between Bank Rakyat and Maktab

Koperasi Malaysia (MKM)

Bank Rakyat entered into a strategic alliance with Maktab Koperasi
Malaysia with the signing of a Memorandum of Understanding
on 19 March 2015.
The MoU was signed to stimulate the development of cooperatives
to contribute towards the achievement of the National
With the alliance, Bank Rakyat will assist MKM to promote
the products of cooperatives in showcase cabinets on the premises
information and assistance to the Bank in the marketing of its
products and services to cooperative members in the following:

from the cooperative sector, to provide opportunities to branch
out to explore the cooperative market that is still almost
totally unexplored and reduce Banks dependence Bank on existing
markets.
COOPERATIVES BENEFIT
medium, and commercial categories.
Providing opportunities for cooperative commission income
to be inducted into product marketing.
Providing exposure of the Shariah compliant Investment
Account, Savings Account-i and eCurrent Account-i that
offer attractive returns to the cooperatives Fund Management
Masjid or Donation Fund.
Establishing a programme through Bank Rakyat Foundation
with MKM for the success of education activities.

FROM THE BANK'S Placing ATMs and CDMs in cooperatives proposed by MKM
after approval by the cooperatives.

MARKETING NETWORK BY
BEING INVITED TO
PARTICIPATE IN VARIOUS
MARKETING ACTIVITIES
INITIATED BY THE BANK,
GAINING IN TERMS OF SALES
AND CUSTOMERS.

bank rakyat
118 annual report
2015
 CORPORATE
GOVERNANCE
 Board of directors and Main coMMittees
The Board of Directors of Bank Kerjasama Rakyat Berhad (BKRM) believes that good corporate governance is the foundation to
BKRMs long term success and committed to achieve the highest standards of business integrity, professionalism and ethics to its
shareholders and stakeholders.

BKRMs corporate governance model is ultimately designed based on stringent corporate governance practises and regulations and

management mechanisms.

THE BOARD OF DIRECTORS

1. Composition of Board

As at 31 December 2015, there are twelve (12) Directors on the Bank Rakyats Board, comprising of:

Seven (7) Independent Non-Executive Directors.

Two (2) Non-Independent Non-Executive Directors (Nominees from Ministry of Finance and Ministry of Domestic Trade,
Co-operatives and Consumerism) with one (1) Non-Independent Executive Director, designated as Managing Director.
Two (2) Independent Non-Executive Directors were appointed from among the Cooperatives Members in 2014 to
represent the co-operatives members interest on the Board of Bank Rakyat.

The current Board composition complies with paragraph 2.18 of Bank Negara Malaysia Guidelines on Corporate Governance
for Development Financial Institutions. More than half of the members are Independent Directors which provides an effective
check and balance in the functioning of the Board.

that provides the necessary experience needed to develop strategies and action plans to effectively overcome the challenges
and obstacles faced in todays banking environment.

2. Board Charter

In 2014, The Board formalised a Board Charter setting out the duties, responsibilities and functions of the Board in accordance
with the principles of good corporate governance set out in the guidelines issued by the regulatory authorities. The Board Charter

The Board Charter covers the following key areas:

i) The Size and Composition of the Board

ii) New Appointment/Reappointment of the Directors
iii) The Role and Responsibilities of the Board
iv) Code of Conduct for the Directors
v) Conduct of the Board Meetings
vi) Roles of Chairman
vii) Roles of Managing Director
viii) Roles of Independent Non-Executive Directors
ix) Roles of Board Committees

3. Roles and Responsibilities of the Board

of the Bank.

bank rakyat
120 annual report
2015
 Board of directors
and Main coMMittees
The Board assumes the following key roles:

Provides strategic guidance and direction for the Bank;

Reviews and approves, in consultation with the Managing Director/President and senior management, the business
plans and policies of the Bank; and

The major responsibilities of the Board include:

a) Finance and Operations

i) Review and approve the Banks business strategies.

ii) Provide clear objectives and policies within which management is to operate.
iii) Review, approve and monitor budgets, major capital commitments, capital management, acquisitions and
divestitures.

v) Provide input and feedback, review and approve managements development strategies and performance objectives.
vi) Ensure managements performance in implementing the approved strategies, plans and budget within the
approved risk appetites.
vii) Review and approve the Banks business and operational policies in all material aspects including but not

compliance policies, procurement policies, outsourcing policies, IT security and IT related policies, human
resource and manpower policies, salary and remuneration schemes, authority limits granted to key senior
management personnel and the development and implementation of new businesses, products and services.

into, or variation of, any contract, transaction, arrangement or commitment with any related party or any

x) Determine dividend policy and the amount, nature and timing of dividends to be paid.
xi) Select, appoint and terminate the appointment of the external auditor.
xii) Oversee the Audit and Examination Committees evaluation of the performance of the external auditor and on-
going independence.
xiii) Ensure and maintain corporate governance standards and set Key Performance Indicators to enhance business
prosperity and corporate accountability.

b) Risk Management

i) Review and approve risk management framework and policies and ensure that the Bank establishes adequate
internal controls and infrastructure to effectively monitor and manage these risks.
ii) Review and approve the Banks Business Continuity Management Policy in dealing with extreme internal or
external events and disasters.
iii) Evaluate the effectiveness of the Management in controlling and handling the risks of the Bank.

c) Internal Audit
i) Establish the functions, role and responsibilities of the internal audit division and the scope and nature of

independent evaluation on the adequacy and compliance with established policies and procedures.
ii) Evaluate the lines of reporting of the internal audit function and the procedures used to report internal control

bank rakyat
annual report
2015
121
Board of directors
and Main coMMittees
d) Human Resource and Governance

i) Review and approve the appointment, job grade, promotion, remuneration, compensation and removal of key
management personnel.
ii) Review and approve Human Resource policies including but not limited to: succession planning for the orderly

procedures, disciplinary action procedures and grievance procedures.

iii) Undertake on-going assessment and annual review the performance of the Chairman, Managing Director and
Individual Directors and key senior management personnel and evaluate the effectiveness of the Board.

appointments for directors.

e) Compliance

i) Review relevant reports and proposals to ensure the operations of the Bank are in compliance with the relevant
laws, statutory acts, Shariah principles and established policies and procedures of the Bank.
ii) Uphold and observe all applicable laws, regulations, rules, directives, guidelines and circulars (including
continuous disclosure) and ethical standards.

authorities in relation to compliance with regulatory requirements.

f) Others

i) In carrying out its functions, the Board has access to the records, properties and personnel of the Bank.

4. New Appointment and Re-Appointment

1. The Board, through recommendations made by the Nomination Committee, submits the names of candidates to the
Minister for appointment or re-appointment supported by:-

decision on the appointment or re-appointment; and

proposing re-appointment, that following the Boards annual performance evaluation, the individual contributes
effectively to the functions of the Board, possesses special expertise and demonstrates commitment to the role.

2. Upon obtaining the Ministers assent on the proposed candidates, the Bank submits application to Bank Negara

or re-appointment of the proposed candidates.

4. The decisions of the Minister on all appointments and re-appointments are conveyed to the Chairman.

5. The appointment of the Directors is for a term not exceeding two (2) years and any such appointee is eligible for re-
appointment for a term not exceeding one (1) year.

bank rakyat
122 annual report
2015
 Board of directors
and Main coMMittees
5. Training and Continuous Professional Development of Directors

Continuous Training is vital for the Directors to gain insight and keep abreast with the development in the banking industry to
further enhance their skills and knowledge in discharging their responsibilities effectively.

Any Directors of the Bank are required to register for the Directors core training program under the Financial Institutions
Directors Education Program (FIDE). The Directors are also encouraged to attend other training that is relevant to enable
them to discharge their responsibilities effectively. In this regard, focus will be on the elective training organised by FIDE as
such training is structured based on areas that is relevant to the banking industry. The Directors can also attend other training
organised by local professional bodies and regulatory authorities in areas that are relevant to the Bank.

The training needs of directors will be on a continuous basis and the areas determined will be used to provide further
understanding of the issues faced by the Bank.

6. Independent Non-Executive Directors

The effective participation of independent non-executive directors enhances accountability in the boards decision making
process. The responsibilities of independent non-executive directors should therefore include the following:

(a) To provide and enhance the necessary independence and objectivity to the board;
(b) To ensure effective checks and balances on the board;
(c)
(d) To constructively challenge and contribute to the development of business strategy and direction of the DFI; and
(e) To ensure that adequate systems and controls to safeguard the interests of the DFI are in place.

In addition to the rights accorded to directors, independent non-executive directors may request that their views, comments
and stance are recorded to enable them to effectively discharge their duties.

7. Directors Remuneration

The remuneration and allowances of the Chairman and all other directors is determined by the Minister-in-charge and with
the concurrence of the Ministry of Finance.

Directors remuneration is reported in the notes to the accounts in the Financial Statement section.

8. Roles and Responsibilities of the Chairman

The Chairman is responsible for:-

a) The leadership and management of the Board and ensuring that the Board and the Board Committees function effectively;
b) Chairing all Board meetings and leading discussion among directors;
c) Ensuring that the directors receive accurate, timely and clear information to enable them to discharge their duties. The
directors are entitled to request for additional information where they consider such information necessary to make
informed decisions;
d) Ensuring that the views, guidelines, circulars and directives of Bank Negara Malaysia, the Ministry of Finance (MoF)
and the Minister are communicated to and adhered by the Board;

both on the Board and on Board Committees;

f) Facilitating the effective contribution of all directors at Board meetings; and
g) Promoting constructive and respectful relations between directors, and between the Board and management.

bank rakyat
annual report
2015
123
Board of directors
and Main coMMittees
9. Roles and Responsibilities of the Managing Director/President

The Managing Director/President is responsible for:-

a) The development, in conjunction with the Board, and implementation of short, medium and long-term corporate
strategies for the Bank, preparing business plans and reports with senior management and reporting/presenting to the
Board on current and future initiatives;
b) Ensuring that the policies and decisions approved by the Board are carried out by management to their desired outcomes;

d) Ensuring that the Bank has the appropriate risk management policies in place;
e) Providing strong leadership and, together with management, communicating the Banks vision, management philosophy
and business strategy to the employees;

g) Bringing material and other relevant matters to the attention of the Board in an accurate and timely manner.

10. Board Meetings

The Board of Directors meets at least once a month and additional meetings are held when required. Fifteen (15) Board
meetings were held during the year ending 31 December 2015, including three (3) Special Board Meetings, to deliberate on

business. The composition of the Board of Directors and attendance at Board meetings are as follows:

Name Attendance at Board Meetings

Datuk Mat Noor Nawi 7/7
(Appointed Chairman until 15 July 2015)
General Tan Sri Dato Sri Abdul Aziz Zainal (R) 8/8
(Appointed Chairman effective 16 July 2015)
Dato Mustafha Hj. Abd. Razak 15/15
Managing Director
Dato Sri Alias Hj. Ahmad 11/15
(Appointed effective 7 January 2015)
Dato Siti Zauyah Md. Desa 8/8
(Appointed effective 1 July 2015)
Tan Sri Dr Alies Anor Abdul 13/15
(Appointed effective 16 July 2014)
Dato Abdul Mutalib Alias 10/15
(Appointed effective 1 July 2010)
Datuk Hj. Abdul Rahman Kasim 15/15
(Appointed effective 15 April 2014)
Dato Dr Roselan Baki 13/15
(Appointed effective 15 April 2014)
Datuk Hj. Mohd. Idris Hj. Mohd. Isa 14/15
(Appointed effective 1 October 2014)
Dato Hj. Abdullah Hj. Abas 15/15
(Appointed effective 27 October 2014)
Dato Hj. Ismail Nordin 8/8
(Appointed effective 1 July 2015)
Encik Razalee Amin 8/8
(Appointed effective 1 July 2015)

bank rakyat
124 annual report
2015
 Board of directors
and Main coMMittees
11. Board Committees

The following standing committees have been established to assist the Board in carrying out its responsibilities:-

a) Audit and Examination Committee;

b) Risk Management Committee;
c) Nominations Committee;
d) Remuneration Committee;
e) Financing Committee;
f) Investment Committee; and
g) Tender Board.

The composition, roles and responsibilities of the Board Committees are laid out in their respective charters.

The members serving the Board Committees shall be changed at appropriate and regular intervals. To ensure that the entire
Committee is not replaced at any one time, such change of members shall be done on rotation basis.

a) Audit and Examination Committee

controls and governance processes. The Audit and Examination Committee shall comprise not less than three (3) Non-
Executive Independent Directors of the Board with expertise and wide experience in the relevant area. The Committee

Examination Committee and attendance at meetings are as follows:

Name Attendance at Meetings

Datuk Hj. Mohd. Idris Hj. Mohd. Isa 14/14
(Appointed Chairman effective 1 November 2014)
Tan Sri Dr Alies Anor Abdul 10/14
(Appointed effective 1 November 2014)
Datuk Hj. Abdul Rahman Hj. Kasim 9/9
(Appointed from 29 April 2014 until 28 July 2015)
Dato Hj. Abdullah Hj. Abas 14/14
(Appointed effective 8 January 2015)
Dato Dr Roselan Baki 4/5
(Appointed effective 28 July 2015)
Encik Razalee Amin 4/5
(Appointed effective 28 July 2015)

The objectives of the Audit and Examination Committee are:

To assist the Board in the discharge of its statutory duties and responsibilities relating to accounting and
reporting practices of the Bank, its subsidiaries and Yayasan Bank Rakyat;

To ensure that adequate risk management processes and checks and balances are in place for the proper overall
management of the Bank.

bank rakyat
annual report
2015
125
Board of directors
and Main coMMittees
The function of the Audit and Examination Committee:

The Committee has explicit authority to investigate matters within its terms of reference in line with such limits as
may be determined by the Board from time to time. During the discharge of such duties, the Committee shall have full
and unrestricted access to:-

The records, properties and personnel of the Bank;

Cooperation from management and the discretion to invite any director and employee to attend its meetings;
The advice and services of the Secretary of the Bank, the Managing Director/President, the Chief Internal
Auditor and external auditors; and
The independent professional advice and expertise necessary to perform its duties at the expense of the Bank
provided that written approval from the Board must be obtained prior to the incurring of any such expense on
behalf of the Bank.

The Committees duties and responsibilities are to:

Ensure that the accounts are prepared in a timely and accurate manner with frequent reviews of the adequacy

Ensure fair and transparent reporting of the accounts for submission to the Board and ensure the prompt
publication of annual accounts.
Establish an internal audit function which reports directly to the Committee.
Oversee that the internal audit function has an appropriate standing within the Bank and has access to the
Committee at all times, evaluate their performance and report to the Board at regular intervals.
Oversee, review and report to the Board the adequacy and effectiveness of the internal audit function, internal
controls and risk management and governance processes (including compliance with Shariah).
Ensure that all fraud and non-fraud related irregularities are investigated and the responses and explanations

Recommend to the Board the external experts to be engaged and the fees payable where the internal audit
function lacks expertise needed to perform specialized audit and ensure clear establishment of the terms and
scope of engagement, working arrangement with the internal auditors and reporting requirements.
Review and determine the deliverables of the Shariah audit function upon consultation with the Shariah
Committee.
Oversee the function of the external auditors.

management.

bank rakyat
126 annual report
2015
 Board of directors
and Main coMMittees
b) Risk Management Committee

The Committee comprises of not less than three (3) non-executive independent directors of the Board. The Risk

the Risk Management Committee and attendance at meetings are as follows:

Name Attendance at Meetings

Dato Abdul Mutalib Alias 5/5
(Chairman effective 1 November 2014)
Datuk Hj. Abdul Rahman Kasim 3/3
(Appointed from 1 July 2014 until 27 July 2015)
Datuk Hj. Mohd. Idris Hj. Mohd. Isa 3/3
(Appointed effective 1 November 2014)
Dato Siti Zauyah Md. Desa 2/2
(Appointed effective 28 July 2015)
Dato Dr Roselan Baki 2/2
(Appointed effective 28 July 2015)
Tan Sri Dr Alies Anor Abdul 2/2
(Appointed effective 28 July 2015)
Razalee Amin 2/2
(Appointed effective 28 July 2015)

The objectives of the Risk Management Committee are:

To ensure that adequate risk management processes and checks and balances are in place for the proper overall
management of the Bank; and
To foster the establishment and maintenance of an effective risk awareness culture throughout the Bank and
the Banks compliance with policies and legal and regulatory requirements.

The function of the Risk Management Committee:

The Committee shall have the authority to deliberate and approve on matters within its primary duties and
responsibilities in line with such limits as may be determined by the Board from time to time. During the discharge of
such duties, the Committee shall have access to:-

The records, properties and personnel of the Bank;

The advice and services of senior management personnel of the Risk Management and Compliance sectors and

The independent professional advice and expertise necessary to perform its duties at the expense of the Bank
provided that written approval from the Managing Director must be obtained prior to the incurring of any such
expense on behalf of the Bank.

The Committees duties and responsibilities are to:-

Oversee the effectiveness of the risk management function and ensure compliance with relevant Bank Negara
Malaysias Guidelines on risk management function requirements.
Review the implementation of capital management in line with the Capital Adequacy Framework for Islamic
Bank issued by Bank Negara Malaysia and approve scenario for stress test on capital adequacy.
Review the allocation of risk-adjusted capital and broad based limits across the Bank covering credit, market
and operational risks.

bank rakyat
annual report
2015
127
Board of directors
and Main coMMittees
Review with management and advise the Board on whether a sound and effective approach has been followed
in establishing the Banks business continuity planning arrangements including whether disaster recovery
plans have been tested periodically.

terrorism (AML/CFT) and other regulatory requirements.

Provide oversight for compliance with the Banks policies, guidelines and procedures as well as all applicable
laws, rules and regulations.
Ensure there is a system for monitoring the Banks compliance with laws and regulations and obtain reports on
an annual basis that the Bank is in conformity with applicable legal requirements.
Ensure that all issues related to Bank Negara Malaysias Composite Risk Rating (CRR) are being monitored and
resolved accordingly.
Review and recommend to the Board the new products and services and discretionary power or authority limits
in relation to any product program proposal.
Review all business proposals.
Review and recommend to the Board any new outsourcing proposals and approve the renewal of outsourcing
services including the appointment and/or renewal of the outsourcing service providers.

c) Nomination Committee

The Nomination Committee comprises of the Chairman of the Board, the Managing Director and not less than three (3)

ending 31 December 2015. The composition of the Nomination Committee and attendance at meetings are as follows:

Name Attendance at Meetings

General Tan Sri Dato Sri Abdul Aziz Zainal (R) 5/5
(Chairman effective 16 July 2015)
Datuk Mat Noor Nawi 6/6
(Chairman from 27 May 2014 until 15 July 2015)
Dato Mustafha Hj. Abd. Razak 11/11
(Appointed effective 1 April 2013)
Dato Sri Alias Hj. Ahmad 8/11
(Appointed effective 8 January 2015)
Dato Abdul Mutalib Alias 7/7
(Appointed from 1 November 2014 until 28 July 2015)
Tan Sri Dr Alies Anor Abdul 5/7
(Appointed from 8 January 2015 until 28 July 2015)
Datuk Hj. Mohd. Idris Hj. Mohd. Isa 9/9
(Appointed effective 25 March 2015)
Datuk Hj. Abdul Rahman Kasim 9/9
(Appointed effective 25 March 2015)
Dato Ismail Hj. Nordin 3/4
(Appointed effective 28 July 2015)

bank rakyat
128 annual report
2015
 Board of directors
and Main coMMittees
The objectives of the Nomination Committee are:

To establish a formal and transparent procedure for the recommendation of eligible candidates for appointment
or re-appointment as directors, Shariah Committee (SC), members, Managing Director (MD), Chairman and key
senior management personnel;
To assess the effectiveness of individual directors, the Board and Board Committees, SC members and SC as a
whole; and
To evaluate the performance of the MD and key senior management personnel.

The function of the Nomination Committee:

The Committee shall have the authority to deliberate and approve on matters within its primary duties and
responsibilities in line with such limits as may be determined by the Board from time to time. During the discharge of
such duties, the Committee shall have access to:-

The records, properties and personnel of the Bank;

The advice and services of the Secretary of the Bank and key senior management personnel in the Human
Capital/Resources department; and
The independent professional advice and expertise necessary to perform its duties at the expense of the Bank
provided that written approval from the MD must be obtained prior to the incurring of any such expense on
behalf of the Bank.

The Committees duties and responsibilities are to:-

Review the structure, size and composition of the Board.

Establish and recommend to the Board the minimum requirements on the skills, business experience,

To determine the appropriate limit for the total number of directorships that can be held by the nominee in
companies/institutions/organizations.
Assess the competence and experience and recommend to the Board the nominees for directorship, Board
Committee members, SC members and the MD.
Undertake on-going assessment and annual review of the performance of the directors, SC members, the MD
and Chairman.
Recommend to the Board the removal or any other actions to be taken against any director, SC member, the MD
or the Chairman from the Board or Board Committees.
At least once a year, review, in consultation with the Chairman, and implement a mechanism for the formal
assessment on the effectiveness of the Board as a whole and the Board Committees individually and the
contribution of each director to the effectiveness of the Board and Board Committees and report to the Board
as may be necessary.
Assess and recommend to the Board the appointment, job grade, promotion, remuneration package, succession
planning and performance evaluation of key senior management personnel.
Recommend to the Board the actions to be taken against any key senior management personnel if they are
ineffective, errant or negligent in discharging their responsibilities.

bank rakyat
annual report
2015
129
Board of directors
and Main coMMittees
Competency and Capability of Nominees

the Schedule to the DFIA pursuant to Subsection 6(2) of the DFIA and in BNMs Guidelines on Corporate Governance

on the nominee and the Committee shall assess and consider the nominees suitability having regard to the nominees

d) Remuneration Committee

Members of the Remuneration Committee comprise of not less than three (3) non-executive independent directors

composition of the Remuneration Committee and attendance at meetings are as follows:

Name Attendance at Meetings

Dato Sri Alias Hj. Ahmad 9/9
(Chairman effective 8 January 2015)
Dato Abdul Mutalib Alias 6/9
(Appointed effective 8 January 2015)
Dato Dr Roselan Baki 8/9
(Appointed effective 1 July 2014)
Datuk Hj. Mohd. Idris Hj. Mohd. Isa 9/9
(Appointed effective 8 January 2015)
Dato Ismail Hj. Nordin 4/4
(Appointed effective 28 July 2015)

The objectives of the Remuneration Committee are:

To establish a formal and transparent procedure for developing a remuneration policy for directors, Shariah
Committee members, the Managing Director (MD) and key senior management personnel; and
To ensure that the compensation structure is competitive and consistent with the Banks culture, objectives and
strategy.

The function of the Remuneration Committee:

The Committee shall have the authority to deliberate and approve on matters within its primary duties and
responsibilities in line with such limits as may be determined by the Board from time to time. During the discharge of
such duties, the Committee shall have access to:-

The records, properties and personnel of the Bank;

The advice and services of the Secretary of the Bank and key senior management personnel in the Human
Capital/Resources department; and
The independent professional advice and expertise necessary to perform its duties at the expense of the Bank
provided that written approval from the MD must be obtained prior to the incurring of any such expense on
behalf of the Bank.

bank rakyat
130 annual report
2015
 Board of directors
and Main coMMittees
The Committees duties and responsibilities are to:-

Review and recommend to the Board the overall remuneration policy for directors, the MD and key senior
management personnel.

management personnel reporting functionally or administratively to the MD and such other personnel as
determined by the Board from time to time.
Determine the total individual remuneration package for personnel including appropriate bonuses, incentive
payments etc. based on individual performance.

including bonuses and performance related pay schemes to ensure alignment throughout the Bank.
Review and recommend to the Board the remuneration of the SC members.

e) Board Financing Committee

The Board Financing Committee comprises of not less than three (3) non-executive independent directors of the Board.

Committee and attendance at meetings are as follows:

Name Attendance at Meetings

General Tan Sri Dato Sri Abdul Aziz Zainal (R) 3/3
(Chairman effective 25 August 2015)
Tan Sri Dr Alies Anor Abdul 1/3
(Appointed effective 25 August 2015)
Dato Siti Zauyah Md. Desa 2/3
(Appointed effective 25 August 2015)
Datuk Hj. Mohd. Idris Hj. Mohd. Isa 3/3
(Appointed effective 25 August 2015)
Razalee Amin 3/3
(Appointed effective 25 August 2015)

The objective of the Board Financing Committee:

of the management of credit risk of the Bank.

The function of the Board Financing Committee:

The Board Financing Committee shall have the authority to deliberate on matters within its primary duties and
responsibilities in line with such limits as may be determined by the Board from time to time. During the discharge of
such duties, the Committee shall have access to:-

The records, properties and personnel of the Bank;

The advice and services of the Secretary of the Bank and key senior management personnel in the Business
Banking department; and
The independent professional advice and expertise necessary to perform its duties at the expense of the Bank
provided that written approval from the Managing Director must be obtained prior to the incurring of any such
expense on behalf of the Bank.

bank rakyat
annual report
2015
131
Board of directors
and Main coMMittees
The Committees duties and responsibilities are to:-

Oversee the performance of rescheduled and restructured accounts to minimise credit loss and maximise the

f) Board Investment Committee

The Board Investment Committee shall comprise of not less than three (3) Directors of the Board and two (2) external

composition of the Committee and attendance at meetings are as follows:

Name Attendance at Meetings

General Tan Sri Dato Sri Abdul Aziz Zainal (R) 3/3
(Chairman effective 16 July 2015)
Datuk Mat Noor Nawi 1/2
(Chairman from 29 April 2014 until 15 July 2015)
Dato Mustafha Hj. Abd. Razak 4/4
(Appointed effective 1 April 2013)
Dato Dr Roselan Baki 3/3
(Appointed from 1 July 2014 until 27 July 2015)
Datuk Hj. Abdul Rahman Kasim 4/4
(Appointed effective 1 July 2014)
Mohd. Fauzy Abdullah 3/4
(Appointed from 4 February 2010 until 21 January 2016)
Prof. Dr Nor Hayati Binti Ahmad 3/4
(Appointed effective 1 July 2014)
Dato Siti Zauyah Md. Desa 1/1
(Appointed effective 1 August 2015)

The objective of the Board Investment Committee:

The Objective of the Board Investment Committee is to play a role in drafting the policies and directions relating to
investment to ensure the Banks investments are secure and provide satisfactory returns.

bank rakyat
132 annual report
2015
 Board of directors
and Main coMMittees
The function of the Board Investment Committee:

The Committee shall have the authority to deliberate and approve on matters within its primary duties and
responsibilities in line with such limits as may be determined by the Board from time to time. During the discharge of
such duties, the Committee shall have access to:-

The determining and approving of the investment policies and procedures based on the Banks business
objectives generally.
The approvals of any new investment related activities other than real estate investment.

The approvals of the purchase of property for the purpose of Banks operations.

The Committees duties and responsibilities are to:-

Determine and approve policies and procedures for investment, assets allocation, the direction of investment,
risk control and other relevant investment.
Consider and approve any proposal relating to new investment activities other than real estate investment.
Consider and recommend investment in real estate before being forwarded to the Board for approval.
Approve on the purchase of property for relocation of branches and in relation to the Banks operations.
Inform the investment decision that has been made to the Board.
Appoint the members of the investment committee at management level.

g) Tender Board

The Tender Board shall comprise of not less than two (2) Directors of the Board with expertise and wide experience in
the relevant area.

Tender Board and attendance at meetings are as follows:

Name Attendance at Meetings

General Tan Sri Dato Sri Abdul Aziz Zainal (R) 2/2
(Chairman effective 16 July 2015)
Dato Dr Roselan Baki 3/3
(Chairman from 8 January 2015 until 27 July 2015)
Dato Mustafha Hj. Abd Razak 5/5
(Appointed effective 1 April 2013)
Tan Sri Dr Alies Anor Abdul 5/5
(Appointed effective 8 January 2015)
Dato Hj. Abdullah Hj. Abas 5/5
(Appointed effective 8 January 2015)
Datuk Hj. Abdul Rahman Kasim 2/2
(Appointed effective 28 July 2015)
Nik Mohd. Nasir Nik Rithauddeen 3/3
(Appointed from 27 August 2014 until 31 August 2015)
Zainal Amini Hj. Sulaiman 2/2
(Appointed effective 1 September 2015)

bank rakyat
annual report
2015
133
 Board of directors
and Main coMMittees
The objective of the Tender Board:

Among the objectives of the Tender Board is to deliberate on and approve tenders submitted for acquisitions valued at
more than RM3.0 million that involves capital expenditure and expenditure for renovations.

The function of the Tender Board:

The Committee shall have the authority to deliberate and approve on matters within its primary duties and
responsibilities in line with such limits as may be determined by the Board from time to time. During the discharge of
such duties, the Committee shall approve the procurement tenders worth more than RM3 million (capital expenditure
and renovation).

The Committees duties and responsibilities are to:-

Consider and approve the procurement tenders worth more than RM3 million (capital expenditure and
renovation).
Call the supplier/contractor for presentation or negotiation on the price.
The proper and clear record of all basis and selection factors and the decision to be communicated to the board
of directors.

ANNUAL GENERAL MEETINGS

The Annual General Meetings (AGM) represent the main forum for dialogue between the shareholders, Board and Senior Management.

ACCOUNTABILITY AND AUDIT

1. Financial Report

status and prospects in all disclosures made to shareholders and the authorities.

The Bank uses the appropriate accounting policies and standards consistently and supported by reasonable considerations
and estimates. All the relevant accounting standards are complied with, particularly in the reporting of the Annual Financial
Statements to ensure the integrity of the Bank remains intact. The Board is assisted by the Audit Committee to oversee the

bank rakyat
134 annual report
2015
 Board of directors
and Main coMMittees
2. Internal Controls

The Board of Directors is responsible to ensure that on the whole, all existing Internal Control Systems guarantee operational

The size and the diversity of the Banks operations necessitate mitigation management of various risks. The diversity of risks

designed to provide reasonable guarantee and does not provide absolute guarantee for risks relating to the occurrence of
mistakes, fraud or loss.

and are discussed periodically at meetings.

The Audit and Inspection Committee is responsible to ensure the adequacy and effectiveness of the Banks Internal Control

and procedures and the effectiveness of the structure of the Banks internal control as a whole.

3. Relations with Auditors

Through the Audit and Inspection Committee, the Bank has established a transparent and appropriate relationship with
internal and external Auditors. The Management of Internal Audit is responsible to ensure the immediate implementation of

to resolve any control issues raised by them to ensure that all reported issues are duly acted upon by Management via the
respective Management Audit Committees.

bank rakyat
annual report
2015
135
 aUdit coMMittee rePort
We, the Audit and Inspection Committee, carried out our inspection and evaluation review of the Audit Departments within branches,
departments, subsidiaries and Yayasan Bank Rakyat on a periodic basis during 2015. This was undertaken to ensure the adequacy

In accordance with the requirements of Bank Negara Malaysia as stipulated in the guidelines BNM/RH/GL005-4 Guidelines on
Corporate Governance Standards on Directorship for Development Financial Institutions, the Audit and Inspection Committee met
twelve (12) times to ensure banking operations were in accordance with prescribed policies and procedures.

Yayasan Bank Rakyat. The risk-based audit approach is based on reviewing the adequacy of risk management and operational
controls, compliance with laws and regulations, quality and effectiveness of assets, and effectiveness of management.

were taken to reduce the risks. To strengthen governance, Internal Audit plays a vital role. The results of the audit, areas of concern
and recommendations for corrective action must be given serious consideration and corrective actions must be implemented by all
management to enhance the performance of an organisation. To ensure this, recommendations and admonishments were made by
Internal Audit and channelled to the relevant parties for corrective actions to be taken.

Nevertheless, Internal Audit will continue to conduct ongoing monitoring and reviewing to enhance accountability and integrity to
ensure that the interests of Bank Rakyat remain uncompromised and assured in meeting the challenges of a challenging environment
and strong competition.

In the effort to expand the consultative function of Internal Audit, two (2) Notes of Advice to Internal Audit, known as iCANs (Internal

and internal controls.

iCANs distributed during 2015 were:

the level of the Banks operations. Furtherance to that, seventeen (17) recommendations and opinions submitted to Audit have been
added to the Operations Guidelines (GPO) and Department Manuals.

To raise awareness of the importance of Internal Controls at the level of Branch Operations, Internal Audit took the initiative to
conduct a seminar on Awareness of Internal Controls for clerical staff, executives, senior executives, Branch Heads and Heads of
Rakyat Xcess and Ar-Rahnu Xchange in 9 districts.

bank rakyat
136 annual report
2015
 aUdit coMMittee
rePort
a) Audit and Examination Committee

1. COMPOSITION AND TERMS OF REFERENCE

1.1. Composition

from its members and shall consist of not less than three members, all of whom shall be non-executive
directors. The majority of the Committee members shall be independent directors.
b. At least one member of the Committee shall have working experience or knowledge in accounting,

1.2. Frequency and Proceeding of Meetings

a. Meetings shall be held at least once in three months.

b. The Chairman may also convene a meeting upon request of any member, the Management, Internal
or External Auditors to consider any matters that should be brought to the attention of the Board of
Directors or members of Bank Rakyat.
c. The Committee will regulate its own procedure particularly with regard to the calling of meetings,
the voting and proceedings of such meetings, the notice to be given of such meetings, the keeping of
minutes, the custody, production and inspection of such minutes.

1.3. Quorum

A quorum shall consist of three members.

1.4. Secretary

The Secretary of the Committee shall be the Chief Internal Auditor.

1.5. Rights

The Committee shall, wherever necessary and reasonable for the performance of its duties, have the following
rights and at the cost of Bank Rakyat:

have full access to any information pertaining to Bank Rakyat.

obtain independent professional or other advice.
invite to its meeting any director who is not a Committee member and/or any employees of Bank Rakyat
that it feels can assist to reach an informed decision.
authority to investigate any matter within its terms of reference.
obtain the resources which are required to perform its duties.
direct communication channels with external and internal auditors.
convene meetings with the external auditors.

bank rakyat
annual report
2015
137
aUdit coMMittee
rePort
1.6. Duties and responsibilities

The duties and responsibilities of the Committee shall be:

a. Risk Management
To review the adequacy and effectiveness of risk management, systems of internal control and governance
processes (which includes compliance with the Shariah) of Bank Rakyat (and its subsidiaries) including

taken by the Management.

b. Internal Audit
To approve the appointment, termination or transfer of Chief Internal Auditor and Senior Internal
Auditors.
To evaluate the performance and decide on the remuneration package of the Chief Internal
Auditor.
To review the adequacy of the internal audit plan, scope, functions and resources of the Internal
Audit Sector and that it has the necessary authority to carry out its work.
To review and determine the deliverables of the Shariah audit function upon consultation with
the Shariah Committee.

Bank Rakyats compliance with the Shariah.

To ensure and regulate that the internal audit functions comply with Bank Negara Malaysias
(BNM) Guidelines on Internal Audit Function of Licensed Institutions (BNM/RH/GL/013-4).

c. External Audit

To review the external auditors audit plan and scope, the system of internal accounting controls
and the audit controls.

activities or access to required information.

including the status of previous audit recommendations.

d. Financial Reporting

To ensure that the accounts are prepared in a timely and accurate manner with frequent reviews
of the adequacy of provisions against contingencies as well as bad and doubtful debts.

Directors and ensure the prompt publication of annual accounts.

e. Related Party Transactions

To review any related party transactions that may arise between Bank Rakyat and its subsidiaries.

f. Other Matters

The Chairman of the Committee shall report all matters that require the attention of the Board of
Directors or the members of Bank Rakyat.
Act on other matters as the Committee considers appropriate or as authorised by the Board of
Directors.

bank rakyat
138 annual report
2015
 aUdit coMMittee
rePort
2. ATTENDANCE AT MEETINGS

Thirteen (13) Committee meetings were held during 2015. The details of attendance of each member at the Committee
meetings are as follows:

Attendance at Percentage
Name of Committee Members Committee Meetings of Attendance

Datuk Hj. Mohd. Idris Hj. Mohd Isa 13/13 100%

Chairman
(appointed as Member/Chairman effective 1 November 2014)
Datuk Hj. Abdul Rahman Kasim 8/8 100%
Member
(ceased to be a member with effect from 27 July 2015)
Datuk Seri Alies Anor Abdul 9/13 69%
Member
Dato Hj. Abdullah Hj. Abas 13/13 100%
Member
(appointed with effect from 15 January 2015)
Dato Dr Roselan Baki 4/5 80%
Member
(appointed with effect from 28 July 2015)
Razalee Amin 4/5 80%
Member
(appointed with effect from 28 July 2015)

3. SUMMARY OF ACTIVITIES

During the year, the Committee carried out the following activities in line with BNMs Guidelines on Corporate
Governance Standards on Directorship for Development Financial Institutions [BNM/RH/GL 005-4]:

3.1. Financial Reporting

Ensured that the accounts were prepared in a timely and accurate manner with frequent reviews of the adequacy
of provisions against contingencies as well as bad and doubtful debts. In addition, the Committee ensured fair

prompt publication of annual accounts.

3.2. Internal Audit

a. Reviewed the annual audit plan to ensure adequate scope and comprehensive coverage over the
activities of Bank Rakyat and its subsidiaries and the resource requirements of the Internal Audit Sector
to carry out its functions.
b. Reviewed the Internal Audit reports, audit recommendations and Managements responses to these
recommendations.
c. Reviewed the status report on actions implemented by Management to rectify the outstanding audit
issues to ensure control lapses were addressed.
d. Reviewed the monthly Internal Audit Achievements and Performance reports to ensure the progress,
achievement, performance, coverage of the Internal Audit functions, trainings attended by internal
auditors and noted the reasons for the resignation of internal auditors.
e. Reviewed the audit reports issued by regulatory authorities, Managements responses to the Regulators
recommendations and the remedial actions taken to rectify the weaknesses detected.

bank rakyat
annual report
2015
139
aUdit coMMittee
rePort
f. Reviewed the subsidiary companies for an overview of the risk management and internal control systems
of those subsidiary companies.
g. Approved the appointment of key positions in the Internal Audit Sector.
h. Instructed the conduct of investigation into activity or matter within its terms of reference.
i. Reviewed the minutes of meetings of the Committee for an overview of the deliberation and remedial
actions taken by Management on the control lapses raised by internal auditors.

3.3. External Audit

a. Reviewed with the external auditors:

The Audit Planning Memorandum and scope of work for the year.
The results of the audit, the relevant audit reports and Audit Highlight Memorandum together

b. Reviewed the appointment of external statutory auditors for the provision of non-audit services. When
considering the approvals for these services, the Committee took into consideration the process and
requirements (including fees threshold) established under the policy for such appointments.
c. Evaluated the performance of the external auditors and made recommendations to the Board of Directors
on their re-appointment.

3.4. Related Party Transactions

Reviewed the related party transactions entered into by Bank Rakyat and its subsidiaries.

4. TRAINING

The training attended by members of the Committee is reported under the Statement on Corporate Governance.

5. INTERNAL AUDIT FUNCTION

The Committee is supported by the Internal Audit Sector in the discharge of its duties and responsibilities. The
Internal Audit Sector provides independent and objective assessment of the adequacy and effectiveness of the risk
management, internal controls and governance processes. The Internal Audit Sector also carries out investigative
audits where there are improper, illegal and dishonest acts reported.

The Internal Audit function reviews the effectiveness of internal control structures over the activities of Bank Rakyat
and its subsidiaries focusing on high risk areas as determined using a risk-based approach. All high risk activities in
each auditable area are audited annually.

The internal audits cover the review of the adequacy of risk management, operational controls, compliance with

customer services, amongst others. These audits are to ensure that the established controls are appropriate, effectively
applied and achieve acceptable risk exposures consistent with Bank Rakyats risk management policy. In performing
such reviews, internal audit makes recommendations for improvement and enhancements to the existing system of
internal controls and work processes.

The Internal Audit Sector also conducts audits on the information systems of Bank Rakyat to ensure that the computing

safeguard and provide for the continued availability of the system to support business operational needs.

bank rakyat
140 annual report
2015
 aUdit coMMittee
rePort
The Internal Audit Sector provides consulting or advisory functions in the evaluation of risk exposures of new systems,

their implementation. In order to maintain its objectivity and independence, the Internal Audit Sector is not involved
in the system selection or implementation process when providing such consulting or advisory functions.

All auditing activities are conducted in line with Bank Rakyats objectives, policies and in compliance with the relevant
policies and guidelines issued by BNM as guided by the Code of Ethics and International Standards for the Professional
Practice of Internal Auditing (Standards) promulgated by The Institute of Internal Auditors (IIA).

During 2015, the activities undertaken by Internal Audit Sector were as follows:

Developed an annual audit plan using a risk-based and COSO approach, taking into consideration Bank Rakyats
business expansion plan as well as inputs from Management and the Committee.
Provided independent assessment and objective assurance over the adequacy and effectiveness of risk
management, internal control and governance processes through structured reviews of departments and

Conducted ad hoc assignments and special reviews as instructed by the Committee, Management or BNM.
Ascertained the level of compliance with established policies, procedures and statutory requirements.
Recommended improvements and enhancements to the existing system of internal controls and work
procedures/processes.
Conducted investigation into activities or matters as instructed by the Committee and Management.
Prepared the Audit Committee Report for Bank Rakyats Annual Report for Financial Year ended
31 December 2015.
Conducted Internal Control Awareness Programs for Assistant Managers and Front Liners (Executives and
Clerks).
Issued Internal Control Advisory Notes known as iCANs to instil awareness on internal control and inculcate the
compliance culture.
Acted as observer at the International Shariah Scholar Roundtable (iSAR).

The total costs incurred for the internal audit function of Bank Rakyat for 2015 were RM9.6 million.

bank rakyat
annual report
2015
141
 risK ManaGeMent coMMittee
SETTING THE TONE FROM THE TOP TO STRENGTHEN
RISK CULTURE
Throughout 2015, the Bank continued to develop on the
enhancements in risk culture and governance the Bank introduced
in 2014. This involved operationalizing the Risk Management
Framework and Risk Appetite Statement throughout all levels of
the Bank, to ensure that all internal policies and procedures were
in line with the expectations of these overarching principles of
risk management in the Bank. During the course of 2015, the
Bank maintained its Risk Appetite Statement as follows:
In the midst of the 2015 economic climate, Risk Management
also introduced some prudent measures to help the Bank
weather the uncertain economic outlook. Amidst the subsidy
their means. Risk Management also enhanced its Impairment
Policy which is a robust set of account monitoring for Corporate
The policies were implemented to keep the Banks credit
strategy in check, and ensure that the Bank continues to grow in
a sustainable manner.

always be within the capacity of the Bank. This is achieved by Moving forward to 2016, Risk Management will continue to
strengthening the following six dimensions Risk Governance; support the Bank as a partner in growth.
Capital Adequacy and Shareholders Value; Reputation as
an Islamic Bank; Asset Quality; Liquidity; and Operational ENSURING CAPITAL RESILIENCY TO SUPPORT GROwTH

Capital strength of the Bank is paramount in supporting its

In order to improve risk governance of the Bank Rakyat group as a
whole, enhancements were also made to current frameworks and
a Group Risk Management Framework was introduced to set a
standard for risk management practices to be adopted within the
subsidiaries of the Bank, which will be enforced in 2016.
IMPROvING CREDIT RISK PRACTICES TO SAFEGUARD
ASSET QUALITY
thus managing it has been a key deliverable for the Bank to ensure
this is achieved by continuing the credit culture transformation
embarked in 2014 to ensure that the Bank continues to grow by
In 2015, Risk Management emphasised improving practices in
credit underwriting of the Bank. The initiative was supported
with the introduction of new policies and enhancement of
existing policies as well as processes. Continuous consultation
with the business units was carried out with the aim of aligning
the Banks credit culture with industry best practices. The
changes instituted by the policy have shown positive impact with
a more structured credit process in place and improved quality
of underwriting, thus keeping asset quality under control.
growth objective, and to ensure that the Bank will continue
to serve the needs of its customers in the long run. With this
objective, Risk Management instituted structural changes to the
assessment process of the Banks capital adequacy.
The Bank had been embarking on an effort to align its capital
monitoring and reporting to BNMs Capital Adequacy Framework
for Islamic Banks (CAFIB) since 2013. This is an important
initiative as alignment with the requirements of CAFIB, which
was drafted in line with the requirements of international
capital adequacy standards of Basel II and Basel III. The
implementation of CAFIB will ensure that the Banks monitoring
of capital adequacy is consistent with internationally-accepted
standards and give further reliability to the capital strength of
the Bank. Pursuant to the efforts, the Bank began reporting its
capital position to BNM based on CAFIB standards beginning
May 2015 on a parallel run basis.

bank rakyat
142 annual report
2015

Consistent with the objective of improving assessment of capital
adequacy, Risk Management also initiated the Internal Capital
Adequacy Assessment Process (ICAAP) as a best practice. The
process will assist the Bank to identify an appropriate capital
level to support the Banks operations and business objectives,
while also taking into account the anticipated changes in the
operating environment. Upon successful implementation of the
and consistent with its growth aspirations. Throughout 2015,
Risk Management performed a holistic risk assessment of
the Bank and performed stress testing exercises to ascertain
resiliency of the Banks capital position to external shocks. Both
of these initiatives are key components of the ICAAP, which is
RISK MANAGEMENT AND vALUE CREATION
Asset and liability management aims to ensure optimal structure
of balance sheet for sustainable return from the risk management
standpoint. A comprehensive strategy which focuses on
venturing into new products and services, realigning portfolio
composition and targeting a wider market. The investment
portfolio strategy is directed towards return maximisation while
maintaining an adequate level of high quality liquid assets in line
with compliance requirement. In order to maintain a balanced
through the issuance of Sukuk, NiDC and Cagamas, and reduced
dependency on wholesale deposits by increasing retail funding
and Current and Savings accounts-i (CASA-i) in a concerted
effort to be cost effective.
Competitive pricing will lead to a consistent increment in the
Banks growth and income. Therefore, the Bank has established
pricing policies for both retail and corporate to serve as a guide
and standardize the pricing methodologies throughout the Bank.
The policies are based on Risk-Informed Pricing Guidelines and
Reference Rate Framework issued by Bank Negara Malaysia
(BNM). In line with the BNM requirement, effective from
2 January 2015, the Bank introduced Base Rate (BR) to price the
risK ManaGeMent
coMMittee
In addition, the Bank implemented strategies in mitigating
structural risk exposures, namely rate of return and liquidity
risks. The rate of return risk exposure is managed through
The Bank maintains an optimal liquidity position supported
with continuous enhancement in the Banks liquidity risk
appetite towards a stable funding structure and improvement
in the risk management framework that is aligned with the
international standard on liquidity risk management principles.
Enhanced liquidity risk management tools together with the
position and establishment of system to calculate and monitor
Basel III requirements on Liquidity Coverage Ratios and Net
in deposit base to ensure stable funding structure and minimal
cost of funding for it business activities. In addition, the Bank
continuously monitors its liquidity risk measurement tools
and indicators to ensure adequate liquidity positions to meet
the obligation as well as compliance with liquidity regulatory
requirements and internal policies and procedures.
To further strengthen the management of market and liquidity
risks, periodical reviews and stress tests of these risks are
conducted and ensuring the Banks Rate of Return Risk in Banking
Book (RORBB) frameworks, policies and procedures as well
as the Trading Book Policy Statements (TBPS) are periodically
reviewed.
Moving into 2016, risk management will continue to enhance
its capabilities and create more value in line with the Banks
strategic plan.
bank rakyat
annual report
2015
143
risK ManaGeMent
coMMittee
HOLISTIC OPERATIONAL RISK MANAGEMENT THROUGH
EFFECTIvE COLLABORATION
In 2015, the Operational Risk Management Framework, policies
methodology and processes for operational risk and operational
risk sub-types, including but not limited to Shariah risk and
Information Technology risk. The overarching operational risk
appetite statement was further articulated to ensure clarity of
the tolerance level for operational risk exposure.
Apart from ensuring consistency of practices between
operational risk and operational risk sub-types, the introduction
of common taxonomy and risk management tools and processes
has improved the synergy between operational risk management,
internal audit and compliance functions. In this regard, the
Risk and Control Self-Assessment (RCSA) implementation
has become a collaborative effort between the three control
functions, albeit for different objectives and points of view. This
provides for a more holistic and comprehensive oversight and
The revised framework also takes cognizance that operational
risk may result in or exacerbate exposures in other risk types
such as strategic, credit, market and reputation risks. As
such, operational risk issues are analysed from various angles
including the impact to other risk types. Vice versa, credit
and market risk issues are often dissected to establish the
operational risk-related root causes that need to be addressed.
In line with Personal Data Protection Act 2010 and the secrecy
provision under Developmental Financial Institution Act 2002,
the Bank established policy and procedure on information
security to manage information secrecy and ensure necessary
safeguards are in place to prevent information leakage and
secrecy breaches. The Information Security Policy complements
existing policies under the ISO 27001 - Information Security
Information System Framework. Under the Information Security
Policy, the required safeguards for information access, handling,
transmission, storage and disposal are standardised based on
To continuously improve operational resilience and ensure
prompt recovery from disruptive events, the Business Continuity
Management (BCM) Framework was also revised in 2015.
Through improvement in governance, planning and escalation
processes along with the revised risk assessment and business
impact analysis methodology, the revised BCM Framework
provides for tiered incident handling and escalation based on
severity of the disruption. Crisis management plan and crisis
communication procedure were also streamlined to ensure
structured and coordinated response to an operational crisis.

bank rakyat
144 annual report
2015
 sHariaH coMMittee terMs of reference
1.0 OBJECTIvE OF SHARIAH COMMITTEE
Establishment of Shariah Committee (SC) of Bank Rakyat
is a requirement by Bank Negara Malaysia (BNM). The
purpose is to ensure all activities, products, transactions,
operations and zakat management of Bank Rakyat and all
of its subsidiaries are Shariah compliant at all times as a
Malaysia.
2.0 FORMATION OF SHARIAH COMMITTEE
2.1 The SC shall report directly to the Board of Directors
(BOD) and shall be recognized as an independent
committee.
2.2 The appointment of the SC members must obtain
prior written approval from BNM and BOD upon
recommendation by the Nomination Committee.
to become an SC member as described in BNMs
Shariah Governance Framework for Islamic
Financial Institutions (BNM/SGF).
as required by BNM/SGF.
Shariah background with at least a bachelors
degree in Shariah, which includes study in
(origin of Islamic law) or (Islamic
transaction/commercial law) from a recognized
university.
background.
2.7 The SC may comprise experts with diverse
the depth and breadth of the Shariah deliberations.
2.8 Majority members of SC should be able to
in written and verbal Arabic and have good
understanding of Bahasa Malaysia and English.
2.9 The SC member is not considered an SC member
and disallowed to perform the roles of SC upon
expiry of the appointment term until fresh approval
is obtained from BNM.
3.0 ROLES AND RESPONSIBILITIES
3.1 Responsible and accountable for all Shariah
decisions, views and opinions issued on Shariah
matters provided by the SC.
3.2 Advise, provide input and necessary assistance on
Shariah matters to BOD, Bank Rakyats stakeholders
and parties associated with Bank Rakyats business
operations and activities including the activities
of its subsidiaries and cooperatives regulated
by Suruhanjaya Koperasi Malaysia (SKM) which
consult or refer to Bank Rakyat on case by case basis
to ensure compliance with Shariah requirements at
all times.
3.3 To adopt the resolutions of Shariah Advisory
Council of Bank Negara Malaysia (SAC/BNM) and
Shariah Advisory Council of Securities Commission
(SAC/SECCOM) upon publication in deriving
Shariah decisions and to highlight to Management
and BOD in the event SC invokes its right to adopt
stringent decisions as permissible by BNM/SGF.
3.4 Perform oversight role on Shariah matters related
to Bank Rakyats business operations and activities
including its subsidiaries and guide Bank Rakyat
and its subsidiaries on the implementation of
Shariah decisions issued.
3.5 Assess and validate works which include Shariah
research, (application of Shariah
Shariah functions inclusive of Shariah Research
and Consultation, Shariah Review, SRM and Shariah
Audit in order to ensure Shariah compliance.
members) on Shariah compliance of Bank Rakyats
product proposal based on proper support of takyif
proposal for the purpose of new product approval
submission to BNM.
3.7 Endorse all framework, policies, procedures and any
other applicable documents relating to Shariah and
ensure the contents do not contain any elements
which are not in line with Shariah.
bank rakyat
annual report
2015
145
sHariaH coMMittee
terMs of reference
3.8 Endorse and validate all relevant documentations 3.17 Regularly inform the BOD on relevant Shariah
relating to products, business and operations matters.
including but not limited to legal documents,
product policies and procedures, product manual
as required by BNM in the annual SC report which
and marketing collaterals to ensure compliance
is embedded in Bank Rakyats annual report and
with Shariah requirements with exception to
endorse the annual report prior to publication.
internal Shariah functions by recorded decision of 3.19 Act as Shariah spokesperson to respond to Shariah
SC in consensus. related inquiries during Bank Rakyat annual general
meetings or any public events which involve Bank
3.9 Advise and assist Bank Rakyat to consult SAC/BNM
Rakyat.
and/or SAC/SECCOM when necessary in a written
form.
to Bank Rakyats business, operations and affairs at
3.10 Advise Bank Rakyat on the calculation, allocation
all times whereby all information obtained shall not
and distribution of zakat and validate the list of
be used in any manner that could be detrimental to
zakat recipients post-decision of Jawatankuasa
Bank Rakyat.
Zakat Perniagaan Bank di bawah Asnaf (JZPBA).
3.21 Other responsibilities being assigned by BOD from
3.11 Abstain from making decisions which are not in line
time to time or any Shariah matters that require
with the ruling of SAC/BNM which may violate the
SCs immediate attention.
Central Bank of Malaysia Act 2009.
3.12 Must not act in a manner that would undermine the 4.0 SHARIAH COMMITTEE MEETING
rulings and decisions made by SAC/BNM and the SC
and required to respect and observe the published 4.1 The SC meeting shall be held at least once in every
Shariah rulings issued by SAC/BNM and shall not go two (2) months.
against the decisions of the SC that they represent 4.2 The minimum quorum for an SC meeting shall be
in public.
3.13 Withdraw Shariah decisions issued by SC in the members.
event of issuance of new and/or revised Shariah 4.3 In the event Chairman of SC is unable to attend
resolutions and decisions made by SAC/BNM and the SC meeting, the members shall elect one (1)
SAC/SECCOM. member among themselves to become the alternate

legal approaches to gradually lead Bank Rakyat's preside over the meeting.
practices towards the best globally accepted 4.4 Any decisions during the SC meeting shall be made
Shariah practices. on the basis of 2/3 of the members present with
3.15 Validate and endorse all matters related to Shariah majority of the 2/3 votes shall come from Shariah

4.5 Any dissenting view by an SC member shall be

to BOD. reserves the right to abstain from voting in decision
3.16 Inform BNM of Shariah non-compliant activities making.
in the event they are not effectively or adequately

Bank Rakyat.

bank rakyat
146 annual report
2015

4.6 SC members must attend at least 75% of SC
Rakyats headquarters or other venue determined
by Shariah Secretariat to SC in or outside Malaysia.
4.7 SC meetings can be facilitated by means of video or
telephone conference as an alternative.
Chief Internal Audit (CIA) and other members
of Management may be invited on per meeting
invitation basis to provide explanation to SC on
matters arising and/or papers presented.
4.9 Formal decision of SC shall be escalated to
Management and BOD on quarterly basis and
escalation to business and support unit shall be done
on post-meeting basis upon review by the Secretary
to SC and validation by the Chairman of SC.
4.10 The number of SC meetings held in a particular
year, as well as the attendance of every SC member
shall be disclosed in the annual report.
5.0 ANNUAL SHARIAH COMMITTEE REPORT
5.1 SC is required to report all approved products for
the year (which have been launched), disclose
any Shariah non-compliant event and amount of
of zakat that has been distributed during the year.
5.2 The report must also address all information
Reporting for Development Financial Institutions.
5.3 The report shall be signed by all SC members.
5.4 The Annual SC Report is included in Bank Rakyats
annual report.
sHariaH coMMittee
terMs of reference
6.0 REPRESENTATION IN BOARD OF DIRECTORS
MEETING
6.1 Representative of SC attends the BOD meeting to
serve as a bridge or communicator between SC and
BOD in matters pertaining to Shariah.
6.2 One (1) of the SC members is appointed as
permanent representative while another one (1)
as an alternate representative in the event the
permanent representative is unavailable to attend
the meeting.
6.3 The SC representative shall provide advice on
Shariah related matters only without intervening
into other than the coverage of roles and
responsibilities of the SC.
6.4 Seating fee paid to the SC representative who
attends the meeting is subject to BOD approval and/
or review from time to time upon recommendation
by the Remuneration Committee.
7.0 ADvISOR TO JAwATANKUASA ZAKAT PERNIAGAAN
BANK DI BAwAH ASNAF
7.1 Two (2) SC members are appointed as advisors
to JZPBA to ensure the management of zakat is
compliant with Shariah.
7.2 JZPBA meeting can only be conducted with the
presence of at least one (1) of the appointed advisors.
7.3 The advisors shall provide advice on zakat
matters which cover zakat calculation, allocation,
distribution, issue of had kifayah
amount) and asnaf
be in line with Shariah principles and requirements.
7.4 Seating fee paid to the advisors is subject to BOD
approval and/or review from time to time upon
recommendation by the Remuneration Committee.
bank rakyat
annual report
2015
147
 sHariaH coMMittee
terMs of reference
8.0 REMUNERATION OF SHARIAH COMMITTEE 9.0 SECRETARY AND SECRETARIAT TO SHARIAH
MEMBERS COMMITTEE

monthly retainer fee and seating fee which are paid personnel shall be appointed by SC as the
based on meeting attendance. Secretary to SC. The Secretary to SC has no
voting power in decision making by the SC.
8.2 Seating fee includes SC meetings and all other
meetings that require the SC member to be present. 9.2 The Secretary to SC, or an alternate secretary
appointed by the Secretary to SC in his/her absence
8.3 Whenever an SC member is invited to attend any
with apology, should attend all SC meetings and
formal or informal Bank Rakyat event, attends
should maintain accurate and adequate records of
formal events on Bank Rakyats behalf, is invited
any actions deliberated during the meetings. All
as a trainer for Bank Rakyats internal or external
records regarding SC meetings shall be reviewed by
program or any other event in the name of Bank
the Secretary prior to escalation.
Rakyat, the respective SC member is entitled to a
9.3 The function of Shariah Secretariat to SC is
assigned to SC Secretariat under the Department
8.4 Upon re-appointment of an SC member, an
of Shariah Research and Consultation Department
increment to the respective SC member shall be
of Bank Rakyat.
considered.
8.5 Remuneration amount is subject to BOD
approval and/or review from time to time upon
recommendation by the Remuneration Committee
and it shall be commensurate with the roles and
responsibilities of the SC member.

bank rakyat
148 annual report
2015
NOTICE OF
ANNUAL
GENERAL
MEETING
 notice of annUaL GeneraL MeetinG

Date: 1 April 2016 / 23 Jamadilakhir 1437H

All Representatives of Bank Rakyat Cooperative Members

All Representatives of Bank Rakyat Individual Members

NOTICE OF 2016 BANK RAKYAT ANNUAL GENERAL MEETING

NOTICE IS HEREBY GIvEN THAT the 2016 Bank Rakyat Annual General Meeting will be held as follows:

Date : 16 April 2016 (Saturday)

(8 Rejab 1437H)

venue : Dewan Tun Abdul Razak,

Level 2, Menara 1, Menara Kembar Bank Rakyat,
No. 33, Jalan Rakyat,
50470 Kuala Lumpur

Time : 10.30 am

MEETING AGENDA

2. To appoint a Committee of six representatives and four members of the Board including the Chairman, to verify the
draft of the minutes of the 2015 Annual General Meeting;

3. To present the Audited Financial Statements for the year ended 31 December 2015, together with the Board of Directors
Report, Audit and Inspection Committee Report, Auditor Generals Report, and Views of the Malaysia Cooperative
Societies Commission; and

4. To deliberate on proposals from members received by the Board not less than seven days before the Annual General
Meeting.

By Order of the Board

LIZA ROS DAMSI

Bank Secretary

bank rakyat
150 annual report
2015
 FINANCIAL
STATEMENTS
 bank rakyat
152 annual report
2015
 bank rakyat
annual report
2015
153
 bank rakyat
154 annual report
2015
 Statement by DirectorS
We, GENERAL TAN SRI DATO SRI (DR.) ABDUL AZIZ HJ. ZAINAL (R) and DATO MUSTAFHA HJ. ABD. RAZAK, being two of the
Directors of Bank Kerjasama Rakyat Malaysia Berhad, do hereby state that:

Signed on behalf of the Board of Directors in accordance with a resolution of the Directors,

GENERAL TAN SRI DATO SRI (DR.) ABDUL AZIZ HJ. ZAINAL (R)

DATO MUSTAFHA HJ. ABD. RAZAK

bank rakyat
annual report
2015
155
SHariaH committee rePort

Wadi`ah
Tawarruq
Wakalah bil Ujrah

akad

bank rakyat
156 annual report
2015
 SHariaH committee rePort

DATO SETIA HJ. MOHD. TAMYES ABD WAHID

DATUK ABU HASAN L. DIN AL HAFIZ PROF. MADYA DR. SITI SALWANI RAZALI

USTAZ MD. YUNUS ABD. AZIZ USTAZ WAN RUMAIZI WAN HUSIN

USTAZ ABDULLAAH JALIL PROF. MADYA DR. AZMAN MOHD. NOOR

bank rakyat
annual report
2015
157
Statutory Declaration
I, NOR HAIMEE ZAKARIA

NOR HAIMEE ZAKARIA

Before me:

bank rakyat
158 annual report
2015
 DirectorS' rePort

PRINCIPAL ACTIVITIES

RESULTS OF OPERATIONS

Group Bank
RM'000 RM'000

RESERVES AND PROVISION

bank rakyat
annual report
2015
159
DirectorS' rePort
DIVIDENDS

OTHER STATUTORY INFORMATION

following:

bank rakyat
160 annual report
2015
 DirectorS' rePort
OTHER STATUTORY INFORMATION (CONTINUED)

The Directors do solemnly and sincerely declare that there were no other matters, within their knowledge, that are not disclosed in

Signed on behalf of the Board of Directors in accordance with a resolution of the Directors,

GENERAL TAN SRI DATO SRI (DR.) ABDUL AZIZ HJ. ZAINAL (R)

DATO MUSTAFHA HJ. ABD. RAZAK

bank rakyat
annual report
2015
161
StatementS oF Financial PoSition
aS at 31 December 2015

Group Bank
2015 2014 2015 2014
Note RM000 RM000 RM000 RM000

ASSETS

1,899,146 1,897,976

933,286 908,750
13,296,973 13,295,819
10,718,843 10,718,843
63,137,184 63,137,184
8,416 -
808,703 770,321
4,946 -
- 61,976
747,301 689,656
13,185 -
708,590 685,145
65,258 65,258
54,598 55,000

TOTAL ASSETS 92,396,429 92,285,928

bank rakyat
162 annual report
2015
 StatementS oF Financial PoSition
aS at 31 December 2015 (continueD)

Group Bank
2015 2014 2015 2014
Note RM000 RM000 RM000 RM000

LIABILITIES

70,981,772 70,981,772

1,940,000 1,940,000
3,582 -
Recourse obligations on
1,478,659 1,478,659
2,718,871 2,718,871
1,251,329 1,476,120
929 -
- -

TOTAL LIABILITIES 78,375,142 78,595,422

SHAREHOLDERS' FUND

2,983,923 2,983,923
53,671 53,671
10,983,693 10,652,912
- -

TOTAL SHAREHOLDERS' FUND 14,021,287 13,690,506

TOTAL LIABILITIES AND

SHAREHOLDERS' FUND 92,396,429 92,285,928

COMMITMENTS AND CONTINGENCIES 2,600,935 2,600,935

bank rakyat
annual report
2015
163
StatementS oF ProFit or loSS
anD otHer comPreHenSiVe income
For tHe year enDeD 31 December 2015

Group Bank
2015 2014 2015 2014
Note RM000 RM000 RM000 RM000

5,686,287 5,618,618
(2,918,040) (2,846,960)

Net income 2,768,247 2,771,658

(473,436) (473,436)
745,038 707,362
(1,028,126) (1,046,011)

2,011,723 1,959,573
(148,292) (143,225)
(39,310) (37,343)

1,824,121 1,779,005

(454,087) (454,087)

(39,191) (39,191)

(19,596) (19,596)
(14,919) (14,919)

(527,793) (527,793)

1,296,328 1,251,212

13,703 13,703
(29,865) (29,865)

(10,460) (10,460)
(26,622) (26,622)
1,269,706 1,224,590

0.61

bank rakyat
164 annual report
2015
StatementS oF cHanGeS in eQuity For tHe year enDeD 31 December 2015

Share equalisation
Share redemption reserve Other Retained

Note RM'000 RM'000 RM'000 RM'000 RM'000 RM'000

bank rakyat
annual report
2015
165
StatementS oF cHanGeS in eQuity
For tHe year enDeD 31 December 2015 (continueD)

Non-distributable Distributable

Share equalisation
Share redemption reserve Other Retained

Note RM000 RM000 RM000 RM000 RM000 RM000

2,973,677 52,800 29,865 4,471,509 5,201,933 12,729,784

- - - - 1,824,121 1,824,121
- - - - (454,087) (454,087)

- - - - (39,191) (39,191)

- - - - (19,596) (19,596)

- - - - (14,919) (14,919)

- - - - 1,296,328 1,296,328
- - (29,865) 13,703 (10,460) (26,622)

income for the year - - (29,865) 13,703 1,285,868 1,269,706

- - - 454,087 - 454,087
Issuance to new members 11,117 - - - - 11,117
(871) 871 - - - -
- - - 13,087 (13,087) -
- - - - (443,502) (443,502)

- - - - 95 95

bank rakyat
166 annual report
2015
 StatementS oF cHanGeS in eQuity
For tHe year enDeD 31 December 2015 (continueD)

Non-distributable Distributable

Share equalisation
Share redemption reserve Other Retained

Note RM000 RM000 RM000 RM000 RM000 RM000

bank rakyat
annual report
2015
167
StatementS oF cHanGeS in eQuity
For tHe year enDeD 31 December 2015 (continueD)

Non-distributable Distributable

Share equalisation
Share redemption reserve Other Retained

Note RM000 RM000 RM000 RM000 RM000 RM000

2,973,677 52,800 29,865 4,472,250 4,915,527 12,444,119

- - - - 1,779,005 1,779,005
- - - - (454,087) (454,087)

- - - - (39,191) (39,191)

- - - - (19,596) (19,596)

- - - - (14,919) (14,919)

- - - - 1,251,212 1,251,212
- - (29,865) 13,703 (10,460) (26,622)

income for the year - - (29,865) 13,703 1,240,752 1,224,590

- - - 454,087 - 454,087
Issuance to new members 11,117 - - - - 11,117
(871) 871 - - - -
- - - 13,087 (13,087) -
- - - - (443,502) (443,502)

- - - - 95 95

bank rakyat
168 annual report
2015
 StatementS oF caSH FloWS For tHe year enDeD 31 December 2015

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

CASH FLOWS FROM/(USED IN)

OPERATING ACTIVITIES

1,296,328 1,251,212

454,087 454,087

39,191 39,191

19,596 19,596
14,919 14,919
148,292 143,225
Zakat 39,310 37,343
127,701 127,701
463,366 463,366

10,070 10,070
98,831 96,400
1,532 1,532
3,750 3,439
(5) (5)
- -
26,541 26,541
(21,134) (21,134)
1,084 94
- -
(73,983) (66,236)
(322) (18,480)

(745) (745)
(22,599) (22,599)
(83) (83)
(48,641) (48,641)
65,736 65,736

2,642,822 2,576,529

bank rakyat
annual report
2015
169
StatementS oF caSH FloWS
For tHe year enDeD 31 December 2015 (continueD)

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

(747,448) (748,651)
(3,144,542) (3,144,542)
(2,604) -
Other assets 61,470 40,709
4,538 -

2,458,799 2,458,799

140,000 140,000
234 -
(364,695) (364,695)
Other liabilities (254,655) (190,028)
793,919 768,121

(14,756) (7,552)
84 -
(42,136) (41,591)
- -

737,111 718,978

bank rakyat
170 annual report
2015
 StatementS oF caSH FloWS
For tHe year enDeD 31 December 2015 (continueD)

Group Bank
2015 2014 2015 2014
Note RM000 RM000 RM000 RM000

CASH FLOWS FROM/(USED IN) INVESTING

ACTIVITIES

(232,500) (232,500)

held for trading 232,583 232,583

(3,442,350) (3,442,350)

2,133,627 2,131,365
(488,270) (488,270)

901,889 901,889
(16,081) (16,081)
4,369 4,035
(169,445) (144,476)

15,258 11,623

- -

(1,060,920) (1,042,182)

CASH FLOWS FROM/(USED IN)

FINANCING ACTIVITIES

11,117 11,117
(443,502) (443,502)
4,187 4,187
- -

debt securities issued (429,401) (429,401)

- -

(857,599) (857,599)

Net (decrease)/increase in cash and

(1,181,408) (1,180,803)
3,080,554 3,078,779

1,899,146 1,897,976

bank rakyat
annual report
2015
171
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015

1. GENERAL INFORMATION

2. BASIS OF PREPARATION OF THE FINANCIAL STATEMENTS

bank rakyat
172 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

2. BASIS OF PREPARATION OF THE FINANCIAL STATEMENTS (CONTINUED)

and

Venture

bank rakyat
annual report
2015
173
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

2. BASIS OF PREPARATION OF THE FINANCIAL STATEMENTS (CONTINUED)

bank rakyat
174 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

2. BASIS OF PREPARATION OF THE FINANCIAL STATEMENTS (CONTINUED)

regarding the recognition of

bank rakyat
annual report
2015
175
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

2. BASIS OF PREPARATION OF THE FINANCIAL STATEMENTS (CONTINUED)

bank rakyat
176 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

2. BASIS OF PREPARATION OF THE FINANCIAL STATEMENTS (CONTINUED)

3. SIGNIFICANT ACCOUNTING POLICIES

measurement in its entirety, which are described as follows:

bank rakyat
annual report
2015
177
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

bank rakyat
178 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

bank rakyat
annual report
2015
179
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

bank rakyat
180 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

bank rakyat
annual report
2015
181
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

bank rakyat
182 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

bank rakyat
annual report
2015
183
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

bank rakyat
184 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

bank rakyat
annual report
2015
185
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

bank rakyat
186 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

bank rakyat
annual report
2015
187
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

bank rakyat
188 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

bank rakyat
annual report
2015
189
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

bank rakyat
190 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

bank rakyat
annual report
2015
191
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

and settlements)

i. Investment

iii. Longevity

iv. Salary

bank rakyat
192 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

Where it is

bank rakyat
annual report
2015
193
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

3. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

4. CRITICAL ACCOUNTING ESTIMATES AND JUDGEMENTS

bank rakyat
194 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

4. CRITICAL ACCOUNTING ESTIMATES AND JUDGEMENTS (CONTINUED)

bank rakyat
annual report
2015
195
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

4. CRITICAL ACCOUNTING ESTIMATES AND JUDGEMENTS (CONTINUED)

bank rakyat
196 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

5. CASH AND SHORT-TERM FUNDS

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

1,082,437 1,081,267

maturing within one month 816,709 816,709

1,899,146 1,897,976

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

1,899,146 1,897,976

1,899,146 1,897,976

6. DEPOSITS AND PLACEMENTS WITH FINANCIAL INSTITUTIONS

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

Licensed banks 933,286 908,750

bank rakyat
annual report
2015
197
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

7. FINANCIAL ASSETS AVAILABLE-FOR-SALE

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

Islamic debt securities 2,736,259 2,736,259

7,384,890 7,384,890
2,521,156 2,521,156
100,117 100,117
310,530 310,530
Quoted shares 234,304 234,304
Unit trust shares 1,730 1,730

Unquoted shares 7,987 6,833

13,296,973 13,295,819

8. FINANCIAL ASSETS HELD-TO-MATURITY

Group and Bank

2015 2014
RM000 RM000

Islamic debt securities 513,405

8,289,353
1,096,603
467,356
177,946
198,440
-

10,743,103

Islamic debt securities (24,260)

-

(24,260)

10,718,843

bank rakyat
198 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

8. FINANCIAL ASSETS HELD-TO-MATURITY (CONTINUED)

Group and Bank

2015 2014
RM000 RM000

266,287
(745)
(241,282)

24,260

The maturity structures of the instruments are as follows:

Group and Bank

2015 2014
RM000 RM000

Maturity within one year 1,077,026

7,380,637
2,285,440

10,743,103

bank rakyat
annual report
2015
199
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

9. FINANCING AND ADVANCES

Group Bai` Ijarah

and Bank Bithaman Thumma
2015 Bai` `Inah Ajil Ar-Rahn Qard Murabahah Al-Bai` Musharakah Tawarruq Total
RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000

141,137 524,542 - 167 3,606,482 - - 288,806 4,561,134

34,177,876 - - - - - - 18,796,275 52,974,151

credit 68 - - - 408,165 - - - 408,233

- 1,760,636 - - 261,616 - - 857,356 2,879,608

- - - - - 693,219 - - 693,219
- - 1,556,226 - - - - - 1,556,226
Bridging
- - - - 402,442 - - - 402,442
Syndicated
- - - - 149,362 - 51,621 - 200,983
- - - - - - - 476,799 476,799
2 227,588 - - - - - 83,266 310,856

34,319,083 2,512,766 1,556,226 167 4,828,067 693,219 51,621 20,502,502 64,463,651

(316,652)
(1,009,815)

63,137,184

bank rakyat
200 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

9. FINANCING AND ADVANCES (CONTINUED)

Group Bai` Ijarah

and Bank Bithaman Thumma
2014 Bai` `Inah Ajil Ar-Rahn Qard Murabahah Al-Bai` Musharakah Tawarruq Total
RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000

Bridging

Syndicated

bank rakyat
annual report
2015
201
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

9. FINANCING AND ADVANCES (CONTINUED)

Group and Bank

2015 2014
RM000 RM000

26,726,373
Southern Region 9,302,359
9,703,878
Northern Region 7,676,331
11,054,710

64,463,651

Group and Bank

2015 2014
RM000 RM000

71,482
1,930,704
58,021,238
365,995
Mining and quarrying -
Manufacturing 189,274
100,341
1,139,670
Wholesale and retail trade 117,907
155,563
2,342,040
29,437

64,463,651

Group and Bank

2015 2014
RM000 RM000

Maturity within one year 3,370,212

More than one year to three years 1,935,878
3,122,138
56,035,423

64,463,651

bank rakyat
202 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

9. FINANCING AND ADVANCES (CONTINUED)

Group and Bank

2015 2014
RM000 RM000

59,603,949
2,918,535

1,828,831
Others 47,354
1,404
Other entities 63,564
Banking institutions 14

64,463,651

Group and Bank

2015 2014
RM000 RM000

39,478,010
1,759,920
Others 3,973,189

13,496,141
1,119,688
Others 4,636,703

64,463,651

Group and Bank

2015 2014
RM000 RM000

1,027,733
Southern Region 62,112
44,519
Northern Region 45,774
37,747

1,217,885

bank rakyat
annual report
2015
203
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

9. FINANCING AND ADVANCES (CONTINUED)

Group and Bank

2015 2014
RM000 RM000

595
143,240
419,767
99
Mining and quarrying -
Manufacturing 17,745
-
282,901
Wholesale and retail trade 30,296
20
305,956
17,266

1,217,885

Group and Bank

2015 2014
RM000 RM000

1,267,307

1,819,529
(1,104,141)
(764,810)

(49,422)

1,217,885

1.89%

bank rakyat
204 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

9. FINANCING AND ADVANCES (CONTINUED)

Group and Bank

2015 2014
RM000 RM000

492,436

272,273
(166,882)
(281,175)

(175,784)

316,652

Group and Bank

2015 2014
RM000 RM000

1,124,636

1,445,218
(1,095,656)
(464,383)

(114,821)

1,009,815

1.98%

bank rakyat
annual report
2015
205
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

10. TRADE RECEIVABLES

Group
2015 2014
RM000 RM000

10,507
(2,091)

8,416

Group
2015 2014
RM000 RM000

1,261

1,552
719
4,884
7,155

2,091

10,507

bank rakyat
206 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

10. TRADE RECEIVABLES (CONTINUED)

Group
2015 2014
RM000 RM000

1,499
990
(318)
(80)

2,091

11. OTHER ASSETS

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

- 4,089
413,474 372,787
284,820 284,820
110,409 108,625

808,703 770,321

Bank
2015 2014
RM000 RM000

Outstanding balances 5,596

(1,507)

4,089

bank rakyat
annual report
2015
207
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

11. OTHER ASSETS (CONTINUED)

Bank
2015 2014
RM000 RM000

19,983
-
(18,476)

1,507

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

162,961 156,198
(15,399) (15,288)
42,642 9,697
23,270 22,180

200,000 200,000

413,474 372,787

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

15,371 15,260

94 94
(4) (4)
(62) (62)

15,399 15,288

bank rakyat
208 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

11. OTHER ASSETS (CONTINUED)

Group and Bank

2015 2014
RM000 RM000

60
Discount rate 5.75%
Rate of salary increases 8-9%

Group and Bank

2015 2014
RM000 RM000

35,816
(40,522)
(16,428)

(21,134)

-
(2,051)
12,511

10,460

Total (10,674)

bank rakyat
annual report
2015
209
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

11. OTHER ASSETS (CONTINUED)

Group and Bank

2015 2014
RM000 RM000

(513,023)
797,843

Net assets 284,820

Group and Bank

2015 2014
RM000 RM000

501,195
35,816
(40,522)
27,969
-
(2,051)
(9,384)

513,023

Group and Bank

2015 2014
RM000 RM000

775,341
44,397
-
(9,384)
(12,511)

797,843

bank rakyat
210 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

11. OTHER ASSETS (CONTINUED)

Group and Bank

2015 2014
RM000 RM000

797,843

797,843

bank rakyat
annual report
2015
211
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

12. INVENTORIES

Group
2015 2014
RM000 RM000

4,358
588

4,946

13. ASSET CLASSIFIED AS HELD-FOR-SALE

Group
2015 2014
RM000 RM000

-
-

14. INVESTMENT IN SUBSIDIARIES

Bank
2015 2014
RM000 RM000

Unquoted shares, at cost 61,976

bank rakyat
212 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

14. INVESTMENT IN SUBSIDIARIES (CONTINUED)

Proportion of
ownership interest
and voting power
Name held by the Group Principal activities
2015 2014
%

100

100

100

100

100

100

100

100

bank rakyat
annual report
2015
213
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

14. INVESTMENT IN SUBSIDIARIES (CONTINUED)

Place of
Incorporation Number of directly Number of indirectly
Principal activities and Operation owned subsidiary owned subsidiaries
2015 2014 2015 2014

1 -

- 1

- 1

- 1

Building management and maintenance Malaysia - 1

- 1

- 1

Dormant Malaysia - 1

1 7

bank rakyat
214 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

15. PROPERTY AND EQUIPMENT

Long-term Short-term Furniture,

2015 land Buildings buildings buildings progress Renovation equipment vehicles Total
RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000

51,941 420,250 97,715 868 5,085 219,740 499,229 8,502 1,303,330

- 28,978 5,087 60 37,681 23,888 72,364 1,387 169,445
(10,420) (865) (3,325) - - (125) (564) (710) (16,009)
- (498) - - - (714) (4,537) - (5,749)
- 1,479 - - (17,378) 15,899 - - -

- (84,434) (20,616) - (9,062) (1,139) (765) - (116,016)

Transfer from

- 12,598 28,678 - - - - - 41,276

41,521 377,508 107,539 928 16,326 257,549 565,727 9,179 1,376,277

- 15,037 12,541 302 - 153,465 351,988 4,584 537,917

- 7,406 4,250 39 - 29,897 56,162 1,077 98,831
- (15) - - - (125) (549) (67) (756)
- (50) - - - (374) (1,575) - (1,999)

- (1,750) (1,956) - - (686) (625) - (5,017)

- 20,628 14,835 341 - 182,177 405,401 5,594 628,976

41,521 356,880 92,704 587 16,326 75,372 160,326 3,585 747,301

bank rakyat
annual report
2015
215
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

15. PROPERTY AND EQUIPMENT (CONTINUED)

Long-term Short-term Furniture,

2014 land Buildings buildings buildings progress Renovation equipment vehicles Total
RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000

Transfer from

bank rakyat
216 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

15. PROPERTY AND EQUIPMENT (CONTINUED)

Long-term Short-term Furniture,

2015 land Buildings buildings buildings progress Renovation equipment vehicles Total
RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000

50,421 420,250 73,776 868 7,631 217,500 495,772 1,729 1,267,947

- 28,978 5,087 60 17,073 22,070 70,870 338 144,476
(10,420) (865) - - - (125) (564) (338) (12,312)
- (498) - - - (167) (3,836) - (4,501)
- 1,479 - - (17,378) 15,899 - - -

- (84,434) - - - - - - (84,434)

40,001 364,910 78,863 928 7,326 255,177 562,242 1,729 1,311,176

- 15,037 10,587 302 - 152,072 349,440 1,188 528,626

- 7,125 3,590 39 - 29,634 55,823 189 96,400
- (15) - - - (125) (549) (5) (694)
- (50) - - - (51) (961) - (1,062)

- (1,750) - - - - - - (1,750)

- 20,347 14,177 341 - 181,530 403,753 1,372 621,520

40,001 344,563 64,686 587 7,326 73,647 158,489 357 689,656

bank rakyat
annual report
2015
217
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

15. PROPERTY AND EQUIPMENT (CONTINUED)

Long-term Short-term Furniture,

2014 land Buildings buildings buildings progress Renovation equipment vehicles Total
RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000

bank rakyat
218 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

16. INVESTMENT PROPERTIES

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

539,288 524,179
16,081 16,081
73,983 66,236
(4,369) (4,035)
110,999 82,684
13,884 -
(41,276) -

708,590 685,145

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

7,448 7,568
Buildings 464,682 455,952
Leasehold land and buildings 236,460 221,625

708,590 685,145

bank rakyat
annual report
2015
219
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

16. INVESTMENT PROPERTIES (CONTINUED)

Carrying Fair
amount value Level 1 Level 2 Level 3
RM000 RM000 RM000 RM000 RM000

708,590 708,590 - 708,590 -

685,145 685,145 - 685,145 -

17. PREPAID LEASE PAYMENTS

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

93,682 76,680
- -
(17,002) -

76,680 76,680

13,008 9,890
1,532 1,532
- -
(3,118) -

11,422 11,422

65,258 65,258

bank rakyat
220 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

17. PREPAID LEASE PAYMENTS (CONTINUED)

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

50,562 50,562
14,696 14,696

65,258 65,258

18. DEFERRED TAX ASSETS

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

139,221 140,000

15,231 15,000
(52,000) (52,000)
(7,000) (7,000)
(29,000) (29,000)
(12,000) (12,000)
146 -

(84,623) (85,000)

54,598 55,000

bank rakyat
annual report
2015
221
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

18. DEFERRED TAX ASSETS (CONTINUED)

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

66,000 66,000
11,000 11,000
44,000 44,000
- -
362 -

121,362 121,000

Offsetting (66,764) (66,000)

54,598 55,000

66,764 66,000

Offsetting (66,764) (66,000)

- -

bank rakyat
222 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

19. DEPOSITS FROM CUSTOMERS

Group and Bank

2015 2014
RM000 RM000

3,750,568

Tawarruq 58,114,929

Mudarabah 156

Mudarabah -
9,116,119

70,981,772

Group and Bank

2015 2014
RM000 RM000

30,251,363
27,743,606
943,212
10,774,077
Others 1,269,514

70,981,772

Group and Bank

2015 2014
RM000 RM000

49,636,311
18,141,585
3,203,876

70,981,772

bank rakyat
annual report
2015
223
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

20. DEPOSITS AND PLACEMENTS FROM BANKS AND FINANCIAL INSTITUTIONS

Group and Bank

2015 2014
RM000 RM000

Licensed Islamic banks 1,940,000

1,940,000

21. RECOURSE OBLIGATIONS ON FINANCING SOLD TO CAGAMAS

22. DEBT SECURITIES ISSUED

Group and Bank

2015 2014
RM000 RM000

-
Second tranche:
704,775

200,190
Second tranche:
300,453
Third tranche:
581,551

430,128

150,519

351,255

2,718,871

bank rakyat
224 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

22. DEBT SECURITIES ISSUED (CONTINUED)

The Sukuk Musharakah constitute direct, unconditional and unsecured obligations of the Issuer and shall at all times rank

bank rakyat
annual report
2015
225
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

23. OTHER LIABILITIES

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

- 249,781
Sundry creditors 194,322 171,734
487,537 487,537
Other liabilities and accruals 349,544 349,190
177,571 177,571
42,355 40,307

1,251,329 1,476,120

Bank
2015 2014
RM000 RM000

235,499
14,282

249,781

24. PROFIT EQUALISATION RESERVE

Group and Bank

2015 2014
RM000 RM000

48,641
(48,641)

-
Bank -

bank rakyat
226 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

25. SHARE CAPITAL

Group and Bank

2015 2014
RM000 RM000

3,000,000

2,973,677
Net issuance during the year 11,117
Transfer to other liabilities -
(871)

2,983,923

Group and Bank

2015 2014

905,790
2,128

907,918

bank rakyat
annual report
2015
227
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

26. RESERVES

RM000 RM000 RM000 RM000 RM000 RM000 RM000

Unrealised net loss on

14,617 4,288,740 (77,414) 245,566 4,471,509 5,201,933 9,673,442

- - - - - 1,824,121 1,824,121
- 454,087 - 13,087 467,174 (467,174) -

- - - - - (39,191) (39,191)

- - - - - (19,596) (19,596)

- - - - - (14,824) (14,824)

- - - - - (10,460) (10,460)
Unrealised net gain on

- - 13,703 - 13,703 - 13,703

- - - - - (443,502) (443,502)

14,617 4,742,827 (63,711) 258,653 4,952,386 6,031,307 10,983,693

bank rakyat
228 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

26. RESERVES (CONTINUED)

RM000 RM000 RM000 RM000 RM000 RM000 RM000

Unrealised net loss on

15,358 4,288,740 (77,414) 245,566 4,472,250 4,915,527 9,387,777

- - - - - 1,779,005 1,779,005
- 454,087 - 13,087 467,174 (467,174) -

- - - - - (39,191) (39,191)

- - - - - (19,596) (19,596)

- - - - - (14,824) (14,824)

- - - - - (10,460) (10,460)
Unrealised net gain on

- - 13,703 - 13,703 - 13,703

- - - - - (443,502) (443,502)

15,358 4,742,827 (63,711) 258,653 4,953,127 5,699,785 10,652,912

bank rakyat
annual report
2015
229
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

26. RESERVES (CONTINUED)

27. INCOME
Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

4,436,480 4,436,480

1,182,138 1,182,138
67,669 -

5,686,287 5,618,618

bank rakyat
230 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

27. INCOME (CONTINUED)

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

3,667,767 3,667,767

65,657 65,657
703,056 703,056

4,436,480 4,436,480

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

977,308 977,308

17,495 17,495
187,335 187,335

1,182,138 1,182,138

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

15,722 -
36,999 -
Rental income 2,046 -
Management fee 12,072 -
Sale of goods 393 -
Other charges 437 -

67,669 -

bank rakyat
annual report
2015
231
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

28. EXPENDITURE

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

2,694,941 2,702,164

65,736 65,736
(48,641) (48,641)
127,701 127,701
78,303 -

2,918,040 2,846,960

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

Mudarabah 26,752 33,975

2,596,043 2,596,043

Mudarabah 36,981 36,981

35,165 35,165

2,694,941 2,702,164

bank rakyat
232 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

29. ALLOWANCES FOR IMPAIRMENT

Group and Bank

2015 2014
RM000 RM000

463,366
10,070

473,436

Group and Bank

2015 2014
RM000 RM000

105,391
8,413
349,562

463,366

Group and Bank

2015 2014
RM000 RM000

10,070

10,070

bank rakyat
annual report
2015
233
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

30. OTHER OPERATING INCOME

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

63,600 63,600
Other income (ii) 681,438 643,762

745,038 707,362

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

Takaful commission 17,199 17,199

12,454 12,454
Wasiat commission 2,626 2,626
Other commission 18,106 18,106
492 492
8,831 8,831
1,083 1,083
Other fees 2,809 2,809

63,600 63,600

bank rakyat
234 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

30. OTHER OPERATING INCOME (CONTINUED)

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

9,057 9,057

83 83

22,599 22,599

Rental income 13,978 15,483

3,332 3,332
15,532 15,532
9,042 9,042
415,354 415,354

318 -
- 18,476
4 4

745 745
5 5

- -
Other income 67,406 65,978

73,983 66,236
- 1,836
50,000 -

681,438 643,762

bank rakyat
annual report
2015
235
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

31. OPERATING EXPENSES

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

466,602 451,441
561,524 594,570

1,028,126 1,046,011

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

Salaries and wages 277,118 267,949

104,752 100,570
(21,134) (21,134)
71,121 69,981
2,992 2,873
Other staff related costs 31,753 31,202

466,602 451,441

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

Rental 23,240 28,781

98,831 96,400
1,532 1,532
97,935 97,601
Takaful 9,041 8,930

230,579 233,244

bank rakyat
236 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

31. OPERATING EXPENSES (CONTINUED)

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

68,580 67,698

68,580 67,698

15,719 12,640
1,120 1,000
18,299 18,027
7,972 7,731
20,247 19,955
15,305 15,274
26,650 26,590
25,486 56,335
26,541 26,541
3,750 3,439
60,696 60,696
2,082 8,954
Others 38,498 36,446

262,365 293,628

561,524 594,570

bank rakyat
annual report
2015
237
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

31. OPERATING EXPENSES (CONTINUED)

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

990 -
- -

94 94

Statutory audit fees 888 720

295 280
(63) -
1,532 1,532
98,831 96,400
3,750 3,439

- -
23,198 28,781
42 -

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

Salary and other remuneration 966 966

Bonuses 879 879
314 314
Other emoluments 47 47

2,206 2,206

2,431 1,822
Other emoluments 874 874

3,305 2,696

5,511 4,902

bank rakyat
238 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

31. OPERATING EXPENSES (CONTINUED)

Total remuneration of the Directors is as follows:

Remuneration received
Remuneration received from Subsidiary
from Bank Companies Group
Salary Other Other
and Emolu- Emolu-
2015 Bonus Fees ments Total Fees ments Total Total
RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000

2,159 - 47 2,206 85 - 85 2,291

2,159 - 47 2,206 85 - 85 2,291

- 152 13 165 71 - 71 236

- 169 2 171 37 - 37 208
- 163 4 167 - - - 167
- 175 16 191 44 - 44 235
- 188 12 200 48 - 48 248

- 178 1 179 77 - 77 256

- 203 4 207 41 - 41 248
- 177 9 186 72 - 72 258
- 79 2 81 8 - 8 89
- 83 2 85 21 - 21 106
- 83 2 85 22 - 22 107
- 1,650 67 1,717 441 - 441 2,158

Datuk Mat Noor Nawi - 172 131 303 83 - 83 386

- - 106 106 - - - 106
- - 124 124 - - - 124
- - 118 118 - - - 118
- - 116 116 - - - 116

- - 106 106 - - - 106

- - 106 106 - - - 106

- 172 807 979 83 - 83 1,062

2,159 1,822 921 4,902 609 - 609 5,511

bank rakyat
annual report
2015
239
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

31. OPERATING EXPENSES (CONTINUED)

Remuneration received
Remuneration received from Subsidiary
from Bank Companies Group
Salary Other Other
and Emolu- Emolu-
2014 Bonus Fees ments Total Fees ments Total Total
RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000

bank rakyat
240 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

32. TAXATION

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

84,607 78,762
(20,938) (20,537)

63,669 58,225

84,723 85,000
(100) -

84,623 85,000

143,225

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

2,011,723 1,959,573

482,814 470,298
731 -
(66,119) (55,018)
103,324 99,873
(351,391) (351,391)
(29) -

(20,938) (20,537)
(100) -

148,292 143,225

bank rakyat
annual report
2015
241
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

33. ZAKAT

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

39,315 37,343
(5) -

39,310 37,343

34. STATUTORY APPROPRIATIONS

35. EARNINGS PER SHARE

36. DIVIDENDS

Group and Bank

2015 2014
RM000 RM000

443,502

443,502

bank rakyat
242 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

37. COMMITMENTS AND CONTINGENCIES

Group and Bank

2015 2014
RM000 RM000

236,015
28,586

2,336,334

2,600,935

38. CAPITAL COMMITMENTS

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

16,988 4,360
315,709 301,475

332,697 305,835

39. OPERATING LEASES

Bank
2015 2014
RM000 RM000

Within one year 930

Between one and two years 159
Between two to three years 86

1,175

bank rakyat
annual report
2015
243
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

40. RELATED PARTY TRANSACTIONS

Remuneration of Directors and other members of key management are as follows:

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

2,431 1,822
Salary 3,760 3,247
398 398
1,081 947
Bonuses 2,362 2,032
Other emoluments 4,325 4,229

14,358 12,675

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

4,903 4,903
609 -

5,512 4,903

bank rakyat
244 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

40. RELATED PARTY TRANSACTIONS (CONTINUED)

Bank
2015 2014
RM000 RM000

Rental income (1,538)

7,223
29,428
4,894
6,183
7,154

53,344

41. FINANCIAL RISK MANAGEMENT

ii) Liquidity risk

iii) Market risk

bank rakyat
annual report
2015
245
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

bank rakyat
246 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

bank rakyat
annual report
2015
247
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

bank rakyat
248 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

bank rakyat
annual report
2015
249
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

Group Bank
2015 2014 2015 2014
RM000 RM000 RM000 RM000

1,899,146 1,897,976

933,286 908,750
13,296,973 13,295,819
10,718,843 10,718,843
63,137,184 63,137,184
8,416 -
147,562 144,998

90,141,410 90,103,570

2,336,334 2,336,334

92,439,904

bank rakyat
250 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

Group and Bank

2015 2014
RM000 RM000

60,401,701

60,401,701

1,878,677
656,124
308,751
513

2,844,065

Less than 4 months 306,852

334,810
132,675
443,548

1,217,885

64,463,651

bank rakyat
annual report
2015
251
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

Financial
assets Financial
Group available- assets held-
2015 for-sale to-maturity Total
RM000 RM000 RM000

- - -
9,932 85,897 95,829
2,356,475 298,364 2,654,839
289,808 35,753 325,561
55,645 - 55,645
24,399 69,131 93,530

2,736,259 489,145 3,225,404

310,530 177,946 488,476

- 198,440 198,440

3,046,789 865,531 3,912,320

7,384,890 8,289,353 15,674,243

2,521,156 1,096,603 3,617,759
100,117 467,356 567,473

10,006,163 9,853,312 19,859,475

Quoted and unit trust shares 236,034 - 236,034

Unquoted shares 7,987 - 7,987

244,021 - 244,021

13,296,973 10,718,843 24,015,816

bank rakyat
252 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

Financial
assets Financial
Bank available- assets held-
2015 for-sale to-maturity Total
RM000 RM000 RM000

- - -
9,932 85,897 95,829
2,356,475 298,364 2,654,839
289,808 35,753 325,561
55,645 - 55,645
24,399 69,131 93,530

2,736,259 489,145 3,225,404

310,530 177,946 488,476

- 198,440 198,440

3,046,789 865,531 3,912,320

7,384,890 8,289,353 15,674,243

2,521,156 1,096,603 3,617,759
100,117 467,356 567,473

10,006,163 9,853,312 19,859,475

Quoted and unit trust shares 236,034 - 236,034

Unquoted shares 6,833 - 6,833

242,867 - 242,867

13,295,819 10,718,843 24,014,662

bank rakyat
annual report
2015
253
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

Financial
assets Financial
Group available- assets held-
2014 for-sale to-maturity Total
RM000 RM000 RM000

bank rakyat
254 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

Financial
assets Financial
Bank available- assets held-
2014 for-sale to-maturity Total
RM000 RM000 RM000

bank rakyat
annual report
2015
255
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

as strategies and actions to be taken by the liquidity crisis management team arising from different liquidity

bank rakyat
256 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

Bank
2015 2014
RM000 RM000

32.78%
33.56%
35.75%
Minimum for the year 32.56%

bank rakyat
annual report
2015
257
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

More than More than More than More than No

2015 1 week 1 month 3 months 6 months 1 year 1 year maturity Total

RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000

1,545,403 352,574 908,749 - - - - 2,806,726

242,867 71,936 868,680 281,915 1,355,720 21,193,544 - 24,014,662
1,354,768 43,439 504,036 845,664 622,305 59,766,972 - 63,137,184
Other assets - - - - - - 2,327,356 2,327,356

3,143,038 467,949 2,281,465 1,127,579 1,978,025 80,960,516 2,327,356 92,285,928

11,114,998 16,457,420 19,463,484 11,066,735 9,675,259 3,203,876 - 70,981,772

from banks and

805,000 700,000 435,000 - - - - 1,940,000
Recourse obligations on

- - - 429,371 287,059 762,229 - 1,478,659

Debt securities issued - - - - 200,190 2,518,681 - 2,718,871
Other liabilities - - - - - - 1,476,120 1,476,120

11,919,998 17,157,420 19,898,484 11,496,106 10,162,508 6,484,786 1,476,120 78,595,422

- - - - - 13,690,506 - 13,690,506
- - - - - 13,690,506 - 13,690,506

(8,776,960) (16,689,471) (17,617,019) (10,368,527) (8,184,483) 60,785,224 851,236 -

bank rakyat
258 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

More than More than More than More than No

2015 1 week 1 month 3 months 6 months 1 year 1 year maturity Total

RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000

facilities granted
to customers - - 14,477 7,792 15,177 198,569 - 236,015

from litigation taken

against the Bank - - - - - 28,586 - 28,586
- - - - - 2,336,334 - 2,336,334

- - 14,477 7,792 15,177 2,563,489 - 2,600,935

bank rakyat
annual report
2015
259
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

More than More than More than More than No

2014 1 week 1 month 3 months 6 months 1 year 1 year maturity Total

RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000

Other assets
4

from banks and

Recourse obligations

Debt securities issued

Other liabilities

bank rakyat
260 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

More than More than More than More than No

2014 1 week 1 month 3 months 6 months 1 year 1 year maturity Total

RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000

facilities granted

litigation taken

bank rakyat
annual report
2015
261
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

Bank
Sensitivity of projected Increase by Decrease by Increase by Decrease by

RM000 RM000 RM000 RM000

2015
(327,092) 325,234 (163,562) 163,593
(297,078) 271,351 (148,544) 136,067
(344,208) 342,279 (172,119) 172,148
Minimum for the year (251,146) 193,024 (125,576) 96,508

2014

bank rakyat
262 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

Non-trading book
More than More than More than

2015 1 month 3 months 1 year 5 years 5 years sensitive book Total

RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000

institutions 1,492,576 908,750 - - - 405,400 - 2,806,726

51,216 415,900 1,058,369 6,385,518 3,215,535 - 2,169,281 13,295,819

20,720 452,780 579,266 7,380,637 2,285,440 - - 10,718,843

18,381,717 7,125 90,495 2,687,567 40,063,405 2,015,457 - 63,245,766

net of
allowances - - - - - (108,582) - (108,582)

balances - - - - - 2,327,356 - 2,327,356

19,946,229 1,784,555 1,728,130 16,453,722 45,564,380 4,639,631 2,169,281 92,285,928

bank rakyat
annual report
2015
263
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

Non-trading book
More than More than More than

2015 1 month 3 months 1 year 5 years 5 years sensitive book Total

RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000

customers 27,572,417 19,463,485 20,741,994 2,867,571 336,305 - - 70,981,772

from banks

institutions 1,505,000 435,000 - - - - - 1,940,000

Recourse obligations

- - 716,430 327,515 434,714 - - 1,478,659

Debt securities issued - - 200,190 2,167,427 351,254 - - 2,718,871

- - - - - 1,476,120 - 1,476,120

29,077,417 19,898,485 21,658,614 5,362,513 1,122,273 1,476,120 - 78,595,422

- - - - - 13,690,506 - 13,690,506

(9,131,188) (18,113,930) (19,930,484) 11,091,209 44,442,107 (10,526,995) 2,169,281 -

- - - - - - - -

(9,131,188) (18,113,930) (19,930,484) 11,091,209 44,442,107 (10,526,995) 2,169,281 -

bank rakyat
264 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

Non-trading book
More than More than More than

2014 1 month 3 months 1 year 5 years 5 years sensitive book Total

RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000

net of

bank rakyat
annual report
2015
265
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

Non-trading book
More than More than More than

2014 1 month 3 months 1 year 5 years 5 years sensitive book Total

RM000 RM000 RM000 RM000 RM000 RM000 RM000 RM000

from banks and

Recourse obligations

Debt securities

bank rakyat
266 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

bank rakyat
annual report
2015
267
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

bank rakyat
268 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

Bank
2015 2014

19.48%
20.70%

18.92%
20.13%

Bank
2015 2014
RM000 RM000

2,983,923
5,699,785
4,758,185

13,441,893

642,077
258,653

900,730

14,342,623

(61,976)
(61,976)

14,280,647

bank rakyat
annual report
2015
269
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

41. FINANCIAL RISK MANAGEMENT (CONTINUED)

Bank
2015 2014
RM000 RM000

482,475
1,520,233
65,830,370
1,158,093

68,991,171

42. FAIR VALUES OF FINANCIAL INSTRUMENTS

bank rakyat
270 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

42. FAIR VALUES OF FINANCIAL INSTRUMENTS (CONTINUED)

Carrying Fair
amount value Level 1 Level 2 Level 3
RM000 RM000 RM000 RM000 RM000

Group
2015

Islamic debt securities 2,736,259 2,736,259 - 2,736,259 -

7,384,890 7,384,890 - 7,384,890 -
2,521,156 2,521,156 - 2,521,156 -
100,117 100,117 - 100,117 -
310,530 310,530 - 310,530 -
Quoted shares 234,304 234,304 234,304 - -
Unit trust shares 1,730 1,730 - 1,730 -
Unquoted shares 7,987 7,987 - - 7,987
13,296,973 13,296,973 234,304 13,054,682 7,987

2014

bank rakyat
annual report
2015
271
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

42. FAIR VALUES OF FINANCIAL INSTRUMENTS (CONTINUED)

Carrying Fair
amount value Level 1 Level 2 Level 3
RM000 RM000 RM000 RM000 RM000

2015

Islamic debt securities 2,736,259 2,736,259 - 2,736,259 -

7,384,890 7,384,890 - 7,384,890 -
2,521,156 2,521,156 - 2,521,156 -
100,117 100,117 - 100,117 -
310,530 310,530 - 310,530 -
Quoted shares 234,304 234,304 234,304 - -
Unit trust shares 1,730 1,730 - 1,730 -
Unquoted shares 6,833 6,833 - - 6,833
13,295,819 13,295,819 234,304 13,054,682 6,833

2014

bank rakyat
272 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

42. FAIR VALUES OF FINANCIAL INSTRUMENTS (CONTINUED)

Carrying Fair
amount value
2015 2015 2014 2014
RM000 RM000 RM000 RM000

1,899,146 1,899,146

933,286 933,286
10,718,843 10,554,180
63,137,184 70,273,216
8,416 8,416
390,204 390,204

70,981,772 70,981,772

1,940,000 1,940,000
Recourse obligations on
1,478,659 1,300,284
Debt securities issued 2,718,871 2,396,634
3,582 3,582
Other liabilities 1,251,329 1,251,329

bank rakyat
annual report
2015
273
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

42. FAIR VALUES OF FINANCIAL INSTRUMENTS (CONTINUED)

Carrying Fair
amount value
2015 2015 2014 2014
RM000 RM000 RM000 RM000

1,897,976 1,897,976

908,750 908,750
10,718,843 10,554,180
63,137,184 70,273,216
350,606 350,606

70,981,772 70,981,772

1,940,000 1,940,000
Recourse obligations on
1,478,659 1,300,284
Debt securities issued 2,718,871 2,396,634
Other liabilities 1,476,120 1,476,120

bank rakyat
274 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

42. FAIR VALUES OF FINANCIAL INSTRUMENTS (CONTINUED)

Carrying Fair
amount value Level 1 Level 2 Level 3
RM000 RM000 RM000 RM000 RM000

2015

1,096,603 1,077,494 - - 1,077,494

8,289,353 8,152,622 - - 8,152,622
Islamic debt securities 489,145 481,458 - - 481,458
467,356 468,180 - - 468,180
177,946 176,006 - - 176,006
198,440 198,420 - - 198,420

77,087,079 84,058,448 - - 84,058,448

78,374,213 77,873,601 - - 77,873,601

bank rakyat
annual report
2015
275
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

42. FAIR VALUES OF FINANCIAL INSTRUMENTS (CONTINUED)

Carrying Fair
amount value Level 1 Level 2 Level 3
RM000 RM000 RM000 RM000 RM000

2014

bank rakyat
276 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

42. FAIR VALUES OF FINANCIAL INSTRUMENTS (CONTINUED)

Carrying Fair
amount value Level 1 Level 2 Level 3
RM000 RM000 RM000 RM000 RM000

2015

1,096,603 1,077,494 - - 1,077,494

8,289,353 8,152,622 - - 8,152,622
Islamic debt securities 489,145 481,458 - - 481,458
467,356 468,180 - - 468,180
177,946 176,006 - - 176,006
198,440 198,420 - - 198,420

77,013,359 83,984,728 - - 83,984,728

78,595,422 78,094,810 - - 78,094,810

bank rakyat
annual report
2015
277
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

42. FAIR VALUES OF FINANCIAL INSTRUMENTS (CONTINUED)

Carrying Fair
amount value Level 1 Level 2 Level 3
RM000 RM000 RM000 RM000 RM000

2014

bank rakyat
278 annual report
2015
 noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

42. FAIR VALUES OF FINANCIAL INSTRUMENTS (CONTINUED)

instruments:

bank rakyat
annual report
2015
279
noteS to tHe Financial StatementS
For tHe year enDeD 31 December 2015 (continueD)

42. FAIR VALUES OF FINANCIAL INSTRUMENTS (CONTINUED)

bank rakyat
280 annual report
2015
 ADDITIONAL
INFORMATION
AND DIRECTORY

CORPORATE OFFICE
BANK RAKYAT
Menara 1, Menara Kembar Bank Rakyat
No. 33, Jalan Rakyat
50470 Kuala Lumpur
Tel : 03-2612 9600
Website : www.bankrakyat.com.my
Tele-Rakyat : 1-300-80-5454
International Call : +603-5526 9000
i-Rakyat : www.irakyat.com.my
Instagram/Twitter/Fb : /myBankRakyat
BRANCHES
REGION OFFICE 1
(SELANGOR)
No. 9 & 11, Level 3
Jalan Tuanku Ampuan Zabedah H/9H
Seksyen 9
40000 Shah Alam, Selangor
SUBANG PERDANA
No. 39, Jalan Dinar GU 3/G
Seksyen U3, Taman Subang Perdana
40150 Shah Alam, Selangor
KELANA JAYA
Ground Floor, Wisma Glomac
Glomac Business Centre
Jalan SS 5/1, Kelana Jaya
47301 Petaling Jaya, Selangor
KAJANG
No. 18 & 19, Jalan Jelok 3
Off Jalan Bukit Kajang
43000 Kajang, Selangor
BANTING
No. 239, Jalan Sultan Abdul Samad
42700 Banting, Selangor
BANDAR BARU KLANG
No. 28 & 30, Jalan Tiara 2C
Bandar Baru Klang
41500 Klang, Selangor
PETALING JAYA
No. 1-1, Jalan 14/22
Wisma Federal Academy Ballet
46100 Petaling Jaya, Selangor
bank rakyat
282 annual report
2015
DAMANSARA UTAMA SERDANG RAYA
42G, 44G, Jalan SS21/35 No. C1-00-28, Section 9, Jalan SR 1/9
Damansara Utama Taman Serdang Raya
47400 Petaling Jaya, Selangor 43300 Seri Kembangan, Selangor
AMPANG KUALA SELANGOR
Unit 1A, 1B, 1C & 1D No. 70, Jalan Melati 3/1, Bandar Melawati
Ara Ampang Commercial Centre 45000 Kuala Selangor, Selangor
Jalan Ampang,
68000 Ampang, Selangor RAWANG
No. 73, Jalan Bandar Rawang 2
SHAH ALAM Rawang City Centre
No. 9 & 11 48000 Rawang, Selangor
Jalan Tuanku Ampuan Zabedah H/9H
Seksyen 9 SEKSYEN 23, SHAH ALAM
No. 23 & 25, Jalan Pelabur B/23B
40000 Shah Alam, Selangor
Seksyen 23
USJ, SUBANG JAYA 40300 Shah Alam, Selangor
No. 22 & 24, Jalan USJ 9/5Q, UEP
47600 Subang Jaya, Selangor TANJONG KARANG
No. 1 & 3, Jalan Makmur 1
SUNGAI BESAR Taman Makmur, Batu 7
A12 & A13, Jalan Menteri 45500 Tanjong Karang, Selangor
45300 Sungai Besar, Selangor
CYBERJAYA
MELAWATI Unit F03 & F03A, Fasa 1
No. 326, Jalan Bandar Melawati Glomac Cyberjaya, Persiaran APEC
Melawati Square, Pusat Bandar Melawati 63000 Cyberjaya, Selangor
68000 Ulu Klang, Selangor
REGION OFFICE 2
PUCHONG (KL/PUTRAJAYA)
No. 28 & 30, Jalan Puteri 4/2
Bandar Puteri Level 6, No. 140, Bangunan Bank Rakyat
47100 Puchong, Selangor 51200 Kuala Lumpur
PORT KLANG
JALAN TANGSI, KL
No. 2 & 4, Harbour Point Ground Floor, Bangunan Bank Rakyat
Commercial Centre, Jalan Sungai Aur Jalan Tangsi
42000 Port Klang, Selangor 50732 Kuala Lumpur
SUNGAI BULOH
JALAN IPOH, KL
Lot 101, TSB Commercial Centre No. 140, Bangunan Bank Rakyat
Jalan Nautika B U20/B, Jalan Ipoh
Seksyen U20, Sungai Buloh 51200 Kuala Lumpur
40160 Shah Alam, Selangor
BANDAR TUN RAZAK
PJ STATE G11, G12, 01-11 & 01-12, Wisma Zelan
No. 11 & 13 Bandar Tun Razak
Jalan Yong Shook Lin, Seksyen 52 56000 Kuala Lumpur
46200 Petaling Jaya, Selangor
JALAN PINANG, KL
BANDAR BARU BANGI 19-1-1 Ground Floor & 19-1-1A
No. 37 & 39 Mezzanine Floor, UOA Centre
Jalan Medan Pusat 2D, Seksyen 9 No. 19 Jalan Pinang
43650 Bandar Baru Bangi, Selangor 50450 Kuala Lumpur
 corporate office
& branches
BANGSAR BARU REGION OFFICE 3 BUKIT MERTAJAM
No. 60 & 62, Ground Floor (KEDAH/PULAU PINANG/PERLIS) No. 22 & 24, Jalan Perda Selatan
Level 1 & 2, Jalan Maarof, Bangsar Baru Bandar Perda
59100 Kuala Lumpur No. 66, Level 2, Jalan Langgar 14000 Bukit Mertajam, Pulau Pinang
05460 Alor Setar, Kedah
DESA PANDAN BAYAN BARU
No. 33 & 35 Jalan 1/76 BALING No. 49, 51 & 53, Block H
Desa Pandan Ground Floor, Bangunan UMNO Persiaran Mahsuri 1/3, Sunway Avenue
55100 Kuala Lumpur Pekan Baru, 11950 Bayan Baru, Pulau Pinang
09100 Baling, Kedah
SHAMELIN (FORMERLY KNOWN AS JELUTONG
PUDU) KULIM No. 13 & 13A, Metro Avenue
No. 68-1-1 & 68-1-2, Jalan 4/91 No. 203 & 204, Jalan Lunas Jelutong Express Way
Dataran Shamelin Taman Seluang, Kelang Lama 11600 Pulau Pinang
Taman Shamelin Perkasa 09000 Kulim, Kedah
56100 Kuala Lumpur JAWI
MERGONG No. 56 & 58, Jalan Jawi Jaya 1
SELAYANG No. 7 & 8, Tuanku Haminah Business Centre, Taman Jawi Jaya, Seberang Prai Selatan
Ground Floor, Block B, KIP Tower Mergong 14200 Sungai Jawi, Pulau Pinang
Jalan Kuching 05150 Alor Setar, Kedah
68100 Kuala Lumpur KEPALA BATAS
JITRA No. 8, Jalan Dagangan 2
SETAPAK No. 247 & 248, Jalan PJ 2/2 Bertam Perdana City Centre
No. 1, Jalan 2/50, Diamond Square Pekan Jitra 2 13200 Kepala Batas, Pulau Pinang
Off Jalan Gombak 06000 Jitra, Kedah
53000 Kuala Lumpur KANGAR
LANGKAWI No. 13, Jalan Hospital
KEPONG No. 140 & 142, Persiaran Bunga Raya 01000 Kangar, Perlis
No. 11 & 15, Jalan Rimbunan Raya 1 Langkawi Mall, Kuah
Laman Rimbunan Raya 1 07000 Langkawi, Kedah ARAU
Laman Rimbunan No. 6, 8 & 10, Jalan Pauh
52100 Kepong, Kuala Lumpur SUNGAI PETANI Taman Pauh Utama
No. 28, Jalan Petani 02600 Pekan Pauh, Perlis
PUTRAJAYA 08000 Sungai Petani, Kedah
Ayer @ 8, Lot 3 & 3A, Blok B8C1 REGION OFFICE 4
Jalan P8G, Presint 8 ALOR SETAR (MELAKA/JOHOR)
62250 Putrajaya 66, Jalan Langgar
05460 Alor Setar, Kedah No. 4-5 & 6-5, Level 5, Jalan KC 1
PRESINT 15, PUTRAJAYA
KUALA NERANG Kota Cemerlang
No. 22 & 24, Jalan Diplomatik 3/1
Presint 15 No. 32-33 Pekan Baru, Jalan Semeliang 75450 Ayer Keroh, Melaka
62050 Putrajaya 06300 Kuala Nerang, Kedah MELAKA
DESA SRI HARTAMAS GURUN Bangunan Bank Rakyat
Lot B-02 & B-03, Galeria Hartamas No. 19 C & 19 D, Jalan Sungai Petani Jalan Hang Tuah, P.O Box No. 354
Jalan 26/70A, Desa Seri Hartamas 08300 Gurun, Kedah 75760 Melaka
50480 Kuala Lumpur JASIN
PENDANG
UTAMA, MKBR Lot 9-11, Pendang Square JA 9943 Bandar Baru Jasin III
Ground Floor, Menara Kembar Bank 06700 Pendang, Kedah 77000 Jasin, Melaka
Rakyat MASJID TANAH
SEBERANG JAYA
No. 33, Jalan Rakyat MT 2893-2895
No. 1, Ground Floor & Level 1
50470 Kuala Lumpur Jalan Taman Bandar Baru Utama
Jalan Todak 1, City Centre, Seberang Jaya
13700 Prai, Pulau Pinang Taman Bandar Baru Masjid Tanah
78300 Masjid Tanah, Melaka
GEORGETOWN
No. 137, Jalan Magazine
10300 Georgetown, Pulau Pinang
bank rakyat
annual report
2015
283
corporate office
& branches
AYER KEROH MERSING LIKAS
No. G-4 & G-6, Jalan KC 1 No. 6 & 7, Jalan Ismail No. 1, Block A, Plaza Juta, Jalan Tuaran
Kota Cemerlang, 86800 Mersing, Johor 88400 Kota Kinabalu, Sabah
75450 Ayer Keroh, Melaka
YONG PENG KOTA BELUD
MASAI No. 5 & 6, Jalan Tropika Utama Lot 3 & 4, Block E
No. 31, Jalan Suria 3 Taman Bukit Tropika Yick Ming Commercial Centre
Bandar Seri Alam 83700 Yong Peng, Johor 89157 Kota Belud, Sabah
81750 Masai, Johor
NUSAJAYA LABUAN
JOHOR BAHRU Lot 1610, Indahwalk 2 Jalan Indah 15/2 Ground Floor, Bangunan UMNO
Podium 2, Unit 2B, Ansar Tower Bukit Indah Pekan Baru, Unit No. E001, Ground Floor
No. 65, Jalan Trus, P.O. Box 112 81200 Johor Bahru, Johor Financial Park Labuan Complex
80000 Johor Bahru, Johor Jalan Merdeka
LABIS
MUAR No. 4A & 4B Jalan Segamat 87000 Labuan
No. 222, Jalan Abdullah 85300 Labis, Johor KOTA MARUDU
84000 Muar, Johor No. 6 & 7, WTK Phase 2
REGION OFFICE 5 89108 Kota Marudu, Sabah
BATU PAHAT (SABAH)
No. 3 & 4, Jalan Maju Barat, Taman Maju KENINGAU
Bukit Pasir Tingkat 5, Block B, Harbour City Lot 7 & 8, Block C, Keningau Plaza
83000 Batu Pahat, Johor Lot 20 & 21, Jalan Pantai Baru, Sembulan P.O. Box 910
PONTIAN 88000 Kota Kinabalu, Sabah 89008 Keningau, Sabah
No. 11, Jalan Delima 2 KOTA KINABALU PUTATAN
Pontian Trade Centre Lot 20 & 21, Blok B, Harbour City Lot 5 & 6, Tapak Putatan Baru
82000 Pontian, Johor Jalan Pantai Baru, Sembulan Jalan Putatan
KOTA TINGGI 88000, Kota Kinabalu, Sabah 88300 Kota Kinabalu, Sabah
No. 24 & 26, Jalan Jaya 1, Taman Jaya LAHAD DATU SEMPORNA
81900 Kota Tinggi, Johor Lot 27 & 28, Block D, Airport Plaza Lot D2 & A19, Jalan Bubul
SEGAMAT Fajar Centre, Jalan Segama Bandar Utama Semporna
No. 123 & 124, Jalan Genuang 91100 Lahad Datu, Sabah 91308 Semporna, Sabah
85000 Segamat, Johor TAWAU REGION OFFICE 6
LARKIN PERDANA TB 4615-4617 (KELANTAN/TERENGGANU)
No. 61 & 63, Susur Larkin Perdana 1 Ba Zhong Commercial Centre
Persiaran Larkin Perdana Jalan Tawau Lama No. 25 & 26, Level 4
Taman Larkin Perdana 91000 Tawau, Sabah Bazar Maidam, Jalan Masjid Abidin
81100 Johor Bahru, Johor BEAUFORT 20100 Kuala Terengganu, Terengganu
KLUANG Lot 21 & 22, Block C, Commercial Lot KOTA BHARU
No. 27 & 29, Jalan Md Lazim Saim New Beaufort Jaya, Beaufort Bridge Lot 206 & 207, Jalan Pengkalan Chepa
86000 Kluang, Johor 89800 Beaufort, Sabah 15400 Kota Bharu, Kelantan
TAMAN UNIVERSITI, SKUDAI SANDAKAN PASIR MAS
No. 1 & 3, Jalan Kebudayaan 1 Lot 4 & 5, Phase 2, PT 315 & PT 316
Taman Universiti Sandakan Square, Jalan Prayer Wisma Majlis Daerah Pasir Mas
81300 Skudai, Johor 90000 Sandakan, Sabah Jalan Pasir Pekan
PENAMPANG 17000 Pasir Mas, Kelantan
KULAI
No. 4 & 5, Jalan Anggerik Satu No. 49 & 50, Block H, MACHANG
Taman Kulai Utama Donggongan Square, Penampang Lot 90-92,
81000 Kulai, Johor 89500 Kota Kinabalu, Sabah Bangunan Usahasama Sentosa Jaya
Dev. Sdn Bhd, Jalan Bakat
18500 Machang, Kelantan

bank rakyat
284 annual report
2015

GUA MUSANG
Lot PT 7841 & PT 7842
Jalan Persiaran Raya, Taman Mesra
18300 Gua Musang, Kelantan
KUBANG KERIAN
Lot PT 1709 & 1710
Jalan Raja Perempuan Zainab 2
Bandar Baru Kubang Kerian
16150 Kubang Kerian, Kelantan
TANAH MERAH
Lot PT 237 & PT 238
Bandar Tanah Merah
17500 Tanah Merah, Kelantan
WAKAF CHE YEH
No. J-105 & J-106
Wakaf Che Yeh Commercial Zone
15050 Kota Bharu, Kelantan
KUALA KRAI
No. PT 5572 & PT 5573
KM 2, Jalan Kuala Krai - Gua Musang
18000 Kuala Krai, Kelantan
KUALA TERENGGANU
No. 8 & 9, Paya Keladi Business Centre
Jalan Paya Keladi
20000 Kuala Terengganu, Terengganu
DUNGUN
PT 12447 & 12448
Taman Saujana, Sura Gate
23000 Dungun, Terengganu
KEMAMAN
Lot K12086 & K12087
Jalan Kubang Kurus
24000 Kemaman, Terengganu
GONG BADAK
No. 1, 2 & 3, Taman Tanjung Permata
Kampung Gong Badak, Jalan Batu Rakit
21300 Kuala Terengganu, Terengganu
JERTIH
Lot 4123 & 4124, Jalan Pasar
Bandar Jertih
22000 Jertih, Terengganu
KUALA BERANG
PT 11282 & 11283, Batu 23
Jalan Kuala Berang
21700 Kuala Berang, Terangganu
MARANG
Lot 8996 & 8997
Marang Commercial Complex
21600 Marang, Terengganu
KERTEH
Lot PT14507, 14508 & 14509
Kampung Baru, Mukim Kerteh
24300 Kerteh, Terengganu
REGION OFFICE 7
(PAHANG/NEGERI SEMBILAN)
B160 & B162, Level 1, Jalan IM 8/33
Indera Mahkota City
25000 Kuantan, Pahang
KUANTAN
G-15, Mahkota Square, Jalan Mahkota
25000 Kuantan, Pahang
TEMERLOH
No. 7 & 9, Jalan Sudirman 2
Bandar Sri Semantan
28000 Temerloh, Pahang
JENGKA
Lot 92, Jalan Zamrud Nadi Kota
26400 Bandar Jengka, Pahang
JERANTUT
No. 1, Jalan Pine 1, Taman Pine
27000 Jerantut, Pahang
RAUB
No. 25 & 26
Bandar Raub Perdana, Jalan Lipis
27600 Raub, Pahang
PEKAN
G-1, Bangunan UMNO Pekan
Jalan Teng Quee
26600 Pekan, Pahang
MUADZAM SHAH
No. 117, 118 & 119
Jalan Medan Mewah 7, Medan Mewah
26700 Bandar Muadzam Shah, Pahang
BANDAR INDERA MAHKOTA
No. B 56 & B 58, Persiaran Sultan
Abu Bakar, Bandar Indera Mahkota
25000 Kuantan, Pahang
BERA
No. 13, 15 & 17, Jalan Angsana 1
Taman Angsana, Bandar Bera
28200 Bera, Pahang
corporate office
& branches
KUALA LIPIS
Lot 2891, Jalan BBKL, 2-3-1
No. 2-3-1, Bandar Baru Kuala Lipis
27200 Kuala Lipis, Pahang
BENTONG
No. P18 & P19
Jalan Prima 1, Bentong Prima
28700 Bentong, Pahang
SEREMBAN
Bangunan Bank Rakyat, Lot 5750
Jalan Tuanku Munawir, Peti Surat 70
70000 Seremban, Negeri Sembilan
BAHAU
No. 25 & 26, Ground Floor & Level 1
Bahau Business Centre, Jalan Masjid
72100 Bahau, Negeri Sembilan
LUKUT
No. 137 & 138, Jalan D8 1/11
Bandar Dataran Segar, Lukut
71010 Port Dickson, Negeri Sembilan
TAMPIN
No. 1135 Taman Seri Intan
73000 Tampin, Negeri Sembilan
NILAI
PT 7436, Jalan BBN 1/2F, Bandar Baru Nilai
71800 Nilai, Negeri Sembilan
SENAWANG
No. 156 & 157, Block L,
Senawang Commercial Park,
70450 Seremban, Negeri Sembilan
KUALA PILAH
Lot No. 3803 & 3804
Jalan Dato Muar, Ulu Muar
70000 Kuala Pilah, Negeri Sembilan
REGION OFFICE 8
(PERAK)
No. 47B, Jalan Meru Bestari A2
Medan Meru Bestari
30020 Ipoh, Perak
TELUK INTAN
No. 187, Jalan Intan 5, Bandar Baru
36000 Teluk Intan, Perak
MEDAN GOPENG
No. 37 & 39, Medan Gopeng 1
Jalan Raja Dr Nazrin Shah, Peti Surat 494
30750 Ipoh, Perak
bank rakyat
annual report
2015
285
corporate office
& branches
BAGAN SERAI
No. 132, Jalan Setia, Pusat Bandar
34300 Bagan Serai, Perak
TAIPING
Lot 2478 & 2482, Jalan Berek
34000 Taiping, Perak
MERU RAYA
No. 42 & 44, Jalan Meru, Impian A1
Meru Impian Business Centre
Bandar Meru Raya
30010 Ipoh, Perak
MANJUNG
No. 41, 43 & 45, Persiaran PM 3/2
Seri Manjung City Centre, Section III
32040 Seri Manjung, Perak
TAPAH
No. 56 & 57, Jalan Besar
35000 Tapah, Perak
KUALA KANGSAR
No. 1 & 2, Bangunan Bank Rakyat
Jalan Daeng Selili
33000 Kuala Kangsar, Perak
SRI ISKANDAR
No. 24 & 26, Jalan Maju Satu
Taman Maju, Bandar Sri Iskandar
32610 Bandar Seri Iskandar, Perak
TANJUNG MALIM
Lot 27 & 29, Jalan Permai 1
Taman Ketoyong Permai 2
35900 Tanjung Malim, Perak
GREENTOWN
No. 8 & 10, Jalan Greentown 5
Greentown Nova
30450 Ipoh, Perak
GRIK
No. 1, Jalan Indah 1
33600 Grik, Perak
REGION OFFICE 9
(SARAWAK)
Level 3, Sublot 9 & 10, Block 16
KCLD, Jalan Tun Jugah
93350 Kuching, Sarawak
SIMPANG TIGA
Ground Floor & Level 1, No. 9 & 10
Block 16, KCLD, Jalan Tun Jugah
93350 Kuching, Sarawak
SATOK (FORMERLY KNOWN AS KUCHING)
Lot 504, Section 6
KTLD, Jalan Kulas Tengah
93400 Kuching, Sarawak
SIBU
Lot 12 E & 12 F, Block 4
Jalan Kampung Datu
96000 Sibu, Sarawak
MIRI
Lot 1111 & 1112
Bangunan Tabung Baitul Mal
Sarawak Pelita Commercial Central
98000 Miri, Sarawak
SRI AMAN
Lot 1467 & 1468
Seksyen 3 S.T.D, Jalan Hospital
95000 Sri Aman, Sarawak
BINTULU
Lot 22 & 23, Commerce Square
Jalan Tun Ahmad Zaidi
97000 Bintulu, Sarawak
SARIKEI
No. 22 & 22A, Lorong Tun Razak 1
96100 Sarikei, Sarawak
KOTA SAMARAHAN
Lot 18 & 19, Uni Capital Commercial Centre
Kuching/Kota Samarahan Express Way
94300 Kota Samarahan, Sarawak
MUKAH
No. 1152 & 1153, Block C
Mukah Town Extension Phase II
96400 Mukah, Sarawak
MATANG JAYA
No. 3 & 4, Taman Lee Ling
Commercial Centre, Jalan Matang
93050 Kuching, Sarawak
KAPIT
Lot 542 & 543, Wisma Ngieng Ping Toh
Jalan Airport
96800 Kapit, Sarawak
LIMBANG
Lot 11 & 12, Limbang Town District
Jalan Pandaruan
98700 Limbang, Sarawak
KOTA PADAWAN
Lot 42 & 43
10th Mile Commercial Centre
Jalan Kuching-Serian, Kota Padawan
93250 Kuching, Sarawak
PERMYJAYA
Lot 7971 & 7972, Phase 3 City Centre
Bandar Baru Permyjaya
98000 Miri, Sarawak

bank rakyat
286 annual report
2015

KELANTAN
JELAWAT
Lot 164, Pekan Jelawat
16070 Bachok, Kelantan
KOTA BHARU
Ground Floor, Lot PT 68
Bangunan Yabmud, Jalan Kebun Sultan
15350 Kota Bharu, Kelantan
SELANGOR
AMPANG
No. 53G, Jalan Wawasan 2/1
Bandar Baru Ampang
68000 Ampang, Selangor
BALAKONG
No. 7G, Jalan Cheras Maju
Cheras Maju Business Centre
43200 Balakong, Selangor
BATANG KALI
No. 37, Jalan Mahogani 7/1, Seksyen 4
Bandar Utama Batang Kali
44300 Batang Kali, Selangor
ULU KELANG
No. 3-G, Ground Floor, Ukay Boulevard
Jalan Lingkaran Tengah 2
68000 Hulu Klang, Selangor
ar-rahnu x'change
ALOR SETAR
No. 47, Jalan PSK Satu
KUALA LUMPUR
Pekan Simpang Kuala SENTUL
05400 Alor Setar, Kedah No. 22, Jalan 14/48 A
MERGONG Sentul Raya Boulevard
No. 19, Lorong Putih 9 51000 Kuala Lumpur
Taman Rakyat Mergong JALAN RAKYAT
05150 Alor Setar, Kedah GB, Menara 1
LANGKAWI Menara Kembar Bank Rakyat
No. 66, Persiaran Dayang 1 No. 33, Jalan Rakyat
Dayang Business Center 50470 Kuala Lumpur
07000 Langkawi, Kedah
PERAK
CHANGLUN
No. 61-A & B, Pekan Baru, Jalan Kodiang TELUK INTAN
06010 Changlun, Kedah Jalan Selat
36000 Teluk Intan, Perak
MELAKA
PEKAN SIMPANG
MELAKA SENTRAL No. 31, Ground Floor
No. 49, Ground Floor, Jalan PMS 1 Susur Simpang Jalan Kg. Dew
Plaza Melaka Sentral 34700 Simpang, Perak
75400 Melaka BATU GAJAH
SUNGAI UDANG No. 5, Ground Floor, Jalan Dewangsa
No. 2, Ground Floor, Jalan Pahlawan 7 31000 Batu Gajah, Perak
Taman Pahlawan SITIAWAN
76300 Sungai Udang, Melaka No. 25, Ground Floor
Taman Sentosa Jalan Lumut
JOHOR 32000 Sitiawan, Perak

TERENGGANU ULU TIRAM NEGERI SEMBILAN

Unit S-18-B, Ground Floor, Jalan Tembusu
KEMAMAN 81800 Ulu Tiram, Johor KUALA PILAH
No. 22, Jalan Sulaimi Chukai MUAR No. 511, Ground Floor, Taman Sentosa
24000 Kemaman, Terengganu No. 25-2, Jalan Majidi 72000 Kuala Pilah, Negeri Sembilan
84000 Muar, Johor
PAHANG REMBAU
KLUANG No. 990, Ground Floor, Jalan Terentang
KUANTAN No. 22, Ground Floor, Jalan Pesona 2 71300 Rembau, Negeri Sembilan
G-14, Mahkota Square, Jalan Mahkota Taman Pesona
25000 Kuantan, Pahang 86000 Kluang, Johor ENSTEK
No. 78, Bandar Baru Enstek
MENTAKAB TANGKAK
71670 Seremban, Negeri Sembilan
No. 119, Ground Floor, Jalan Temerloh No. 9, Ground & Mezzanine Floor
28400 Mentakab, Pahang Jalan Muar
84900 Tangkak, Johor
SARAWAK
KUALA ROMPIN
No. 70 & 71 Jalan Pasar MASAI SATOK
Bandar Baru Rompin No. 16, Jalan Sejambak 14 Lot 497, Section 6
26800 Kuala Rompin, Pahang Taman Bukit Dahlia KTLD Jalan Kulas Tengah
81700 Pasir Gudang, Johor 93400 Kuching, Sarawak
KEDAH
SUNGAI PETANI
No. 21 F, Jalan Ibrahim
08000 Sungai Petani, Kedah
bank rakyat
annual report
2015
287
subsiDiaries
RAKYAT HOLDINGS SDN BHD
Level 12, Menara 2
Menara Kembar Bank Rakyat
No. 33, Jalan Rakyat
50470 Kuala Lumpur
Email : admin@rakyatholdings.com.my
Hunting Line : 03-2265 7676
RAKYAT TRAVEL SDN BHD
Level 11, Menara 2
Menara Kembar Bank Rakyat
No. 33, Jalan Rakyat
50470 Kuala Lumpur
Email : info@rakyatravel.com.my
Website : www.rakyatravel.com.my
Tel : 03-2276 6980 / 6981 / 6983 /
6984
Fax : 03-2276 5233
bank rakyat
288 annual report
2015
RAKYAT NIAGA SDN BHD
Level 11, Menara 2
Menara Kembar Bank Rakyat
No. 33, Jalan Rakyat
50470 Kuala Lumpur
Email : admin@rakyatholdings.com.my
Tel : 03-2276 4516 / 4517 / 4518
Fax : 03-2276 5332
RAKYAT MANAGEMENT SERVICES
SDN BHD
Level 11, Menara 2
Menara Kembar Bank Rakyat
No. 33, Jalan Rakyat
50470 Kuala Lumpur
Email : rms@bankrakyat.com.my
Website : www.arrahnuxchange.com.my
Tel : 03-2265 7566 / 67 / 68 / 69
Fax : 03-2265 7571
RAKYAT HARTANAH SDN BHD
Level 10, Menara 2
Menara Kembar Bank Rakyat
No. 33, Jalan Rakyat
50470 Kuala Lumpur
Tel : 03-2276 4510 / 4512 / 4513
Fax : 03-8737 0828
RAKYAT FACILITY MANAGEMENT
SDN BHD
Level 10, Menara 2
Menara Kembar Bank Rakyat
No. 33, Jalan Rakyat
50470 Kuala Lumpur
Email : admin@rakyatholdings.com.my
Tel : 03-2265 7661 / 7662
Fax : 03-2265 7663
 serVice agents
KOPERASI POS DAN TELEKOM KOPERASI GURU-GURU MELAYU
KEDAH
PULAU PINANG BERHAD KERIAN DAN SELAMA BERHAD
KOPERASI UNIVERSITI UTARA No. 80, Jalan Rangoon No. 1, Jalan Helang, Pekan Baru
MALAYSIA BERHAD 10400 Georgetown, Pulau Pinang 34200 Parit Buntar, Perak
Tel : 04-226 1346
Pekan Changlun 2 Fax : 04-227 1346 KOPERASI GURU-GURU MELAYU
06010 Changlun, Kedah KERIAN DAN SELAMA BERHAD
Tel : 04-928 5507 KOPERASI KOLEJ KEMAHIRAN TINGGI (BRANCH)
Fax : 04-924 2539 BALIK PULAU BERHAD No. 41, Jalan Wawasan 3
Jalan Genting Taman Wawasan Jaya
KOPERASI GURU-GURU MELAYU 11000 Balik Pulau, Pulau Pinang 34200 Parit Buntar, Perak
KEDAH BERHAD Tel : 04-866 5805 Tel : 05-716 1157
Bangunan Guru Fax : 04-866 5741 Fax : 05-716 1287
Persiaran Sultan Abdul Hamid
05050 Alor Star, Kedah KOPERASI PEKERJA PRASARANA KOPERASI PESERTA-PESERTA
Tel : 04-777 3373 MALAYSIA BERHAD RANCANGAN FELCRA SEBERANG PERAK
Fax : 04-771 1215 Block 228A-2-1, Fortune Court BERHAD
Bandar Baru Farlim, Jalan Thean Teik
BRANCH 11400 Pulau Pinang Lebuh Paduka, Bandar Seberang Perak
Hotel Darulaman Tel : 04-827 9006 36800 Kampung Gajah, Perak
Bandar Darul Aman Fax : 04-829 6007 Tel : 05-655 8101
06000 Jitra, Kedah Fax : 05-655 8100
Tel : 04-918 3868 KOPERASI GURU AGAMA KERAJAAN
Fax : 04-918 3866 NEGERI PULAU PINANG BERHAD SELANGOR
2640, Level 1, Taman Haji Ahmad Jamil
KOPERASI PESERTA-PESERTA Tasek Gelugor KOPERASI KAKITANGAN UNIVERSITI
RANCANGAN FELCRA PULAU BELANTIK 13300 Seberang Perai, Pulau Pinang TEKNOLOGI MARA BERHAD
SIK BERHAD Tel : 04-575 9566 B13-2, Jalan Lazuardi 7/9, Seksyen 7
Felcra Pulau Belantik, Kota Aur Fax : 04-575 9566 40000 Shah Alam, Selangor
08210 Sik, Kedah Tel : 03-5519 5912
Tel : 04-752 1440 PERAK Fax : 03-5513 0540
KOPERASI KAKITANGAN KERAJAAN KOPERASI PEMBANGUNAN PEKERJA
KOPERASI PASAR MINGGUAN HULU PERAK BERHAD INDUSTRI SELANGOR BERHAD
GUAR CHEMPEDAK BERHAD Level 2, Wisma KOSEK Suite 1-17, Jalan Dagang B/3A
No. 3 Level 1, Bangunan Arked Jalan Takong Datok Taman Dagang
08800 Guar Chempedak, Kedah 33300 Grik, Perak 68000 Ampang, Selangor
Tel : 04-468 1697 Tel : 05-791 1887 Tel : 03-4270 4331
Fax : 04-468 1697 Fax : 05-791 1887 Fax : 03-4270 7659
KOPERASI PEKEBUN KECIL KOPERASI SELAMA PERAK BERHAD KOPERASI PENEROKA SUNGAI TENGI
DAERAH KUBANG PASU BERHAD Lot No. 4, Jalan Besar Selama BERHAD
No. 167, Jalan Hosba 7, Taman Sri Hosba 34100 Selama, Perak BH Petrol Station Building
KM 18, North-South Expressway Tel : 05-839 4532 Jalan Merdeka, Desa Maju Sungai Tengi
Pekan Napoh Fax : 05-839 2940 44010 Kuala Kubu Bharu, Selangor
06000 Jitra, Kedah Tel : 03-6042 1034
Tel : 04-917 2172 KOPERASI BINA BERSAMA KAMPONG
GAJAH PERAK BERHAD KOPERASI UNIKEB BERHAD
PULAU PINANG No. 14A, Medan Koperasi Wisma UNIKEB
36800 Kampong Gajah, Perak Universiti Kebangsaan Malaysia
KOPERASI UNIVERSITI SAINS Tel : 05-631 1368 43600 Bangi, Selangor
MALAYSIA BERHAD Fax : 05-631 1368 Tel : 03-8925 2540
Universiti Sains Malaysia Fax : 03-8925 7177
11800 Minden, Pulau Pinang
Tel : 04-653 3888
Fax : 04-657 5688

bank rakyat
annual report
2015
289
serVice agents
KOPERASI MEMBELI DAN MEMBUKA
TANAH SERI CHEEDING BERHAD
Lot 6665, Jalan Merak
Kampung Seri Cheeding
42700 Banting, Selangor
Tel : 03-3191 4729
Fax : 03-3191 4729
KOPERASI TERAS SEMENYIH
SELANGOR BERHAD
24 & 25, Section 2, Jalan Besar
43500 Semenyih, Selangor
Tel : 03-8723 8615
Fax : 03-8723 4479
KOPERASI PEMBANGUNAN
PULAU LUMUT BERHAD
No. 24A, Jalan Batu Unjur 1
Bayu Perdana
41200 Klang, Selangor
Tel : 03-3324 2728
Fax : 03-3324 2558
KOPERASI UNIVERSITI PUTRA
MALAYSIA BERHAD
Level 1, Business Centre
Universiti Putra Malaysia
43400 Serdang, Selangor
Tel : 03-8946 7980
Fax : 03-8948 9796
KOPERASI PELABURAN PEKERJA
PROTON BERHAD
Investment Co-op Store
Pekerja Proton Berhad, Seksyen 26
40400 Shah Alam, Selangor
Tel : 03-5192 5611
Fax : 03-5102 6148
KOPERASI KAKITANGAN UNIKL MIAT
SEPANG BERHAD
Lot 2891, Jalan Jenderam Hulu
43800 Dengkil, Selangor
Tel : 03-8768 0804
Fax : 03-8768 8485
KOPERASI WANITA BISTARI PANTAI
SEPANG PUTRA SEPANG BERHAD
No. 7, Jalan Perling 2
Pantai Sepang Putra, Sungai Pelek
43950 Sepang, Selangor
Tel : 03-3141 3054
Fax : 03-3141 3054
bank rakyat
290 annual report
2015
KOPERASI SERBAMAJU DAERAH
WILAYAH PERSEKUTUAN
JEMPOL BERHAD (BRANCH)
KOPERASI PEKERJA FELDA MALAYSIA ESSO Serting Station
BERHAD Lot 511 Bandar Serting
No. 2F, Jalan Gurney 72120 Bandar Seri Jempol
54000 Kuala Lumpur Negeri Sembilan
Tel : 03-2698 4202 Tel : 06-458 1454
Fax : 03-2693 4511 Fax : 06-458 5101
KOPERASI KAKITANGAN BANK RAKYAT KOPERASI JELAI TIGA GEMAS BERHAD
BERHAD (SEKATARAKYAT) Co-op Petrol Station
No. 74B & 74C, Level 2 & 3 Kampung Felda Jelai Tiga
Jalan Kampung Attap, Off Jalan Sulaiman 73480 Gemas, Negeri Sembilan
50460 Kuala Lumpur Tel : 06-434 7495
Tel : 03-2273 3314 Fax : 06-434 7495
Fax : 03-2274 1314
MELAKA
KOPERASI PEKERJA-PEKERJA BANK
MALAYSIA BERHAD KOPERASI KAKITANGAN PENJARA
Lot No. 1108-1109B MELAKA BERHAD
Level 11, Wisma MPL, Jalan Raja Chulan 2S & 2S-1, Jalan Seri Emas 17
50200 Kuala Lumpur Taman Seri Telok Emas
Tel : 03-2031 4933 75460 Melaka
Fax : 03-2031 7298 Tel : 06-261 7429
Fax : 06-261 9261
KOPERASI KEDAI BUKU
UNIVERSITI MALAYA BERHAD
JOHOR
Perdanasiswa, Universiti Malaya
Mailbox 1127, Jalan Pantai Baru KOPERASI PELABURAN
59700 Kuala Lumpur PEKERJA-PEKERJA KEJORA BERHAD
Tel : 03-7955 2595 No. 15, Shop Building, City Center
Fax : 03-7954 7040 Bandar Penawar
KOPERASI SIMPANAN DAN KREDIT 81930 Kota Tinggi, Johor
BERSATU MALAYSIA BERHAD Tel : 07-822 1394
A-G-5, Block A, Glomac Damansara Fax : 07-822 1394
No. 699, Jalan Damansara KOPERASI PERUNDING TAKAFUL
60000 Kuala Lumpur IKHLAS MALAYSIA BERHAD
Tel : 03-7732 9102 No. 3, Jalan Langsat, Mailbox 142
88000, Kluang, Johor
NEGERI SEMBILAN Tel : 07-771 9788
Fax : 07-774 4788
KOPERASI MELAYU BERJAWATAN
KERAJAAN NEGERI SEMBILAN BERHAD KOPERASI KONTRAKTOR DAN
No. 39 & 40, Wisma Bukti USAHAWAN MELAYU LEDANG BERHAD
Taman Bukti Ampangan No. 166, Ground Floor, Jalan Muar
70400 Seremban, Negeri Sembilan 84900 Tangkak, Johor
Tel : 06-978 3719
Tel : 06-679 1633
Fax : 06-979 1119
Fax : 06-679 1733
KOPERASI PENULIS DAN PEMBACA
KOPERASI SERBAMAJU DAERAH
MUAR BERHAD
JEMPOL BERHAD
TL MBP 115, Parit Raja
Level 10, Jalan Beringin 2
KM5, Jalan Temenggong Ahmad
72200 Batu Kikir, Negeri Sembilan 84000 Muar, Johor
Tel : 06-454 8621 Tel : 06-981 1226
Fax : 06-981 1292
 serVice agents
KOPERASI FELDA LOK HENG TIMUR KOPERASI SERBAGUNA KOPERASI PESERTA-PESERTA FELCRA
BERHAD FELDA KERATONG TIGA BERHAD GUGUSAN BUKIT TANDAK KELANTAN
Co-op Building, Felda Lok Heng Timur Felda Keratong Tiga BERHAD
81909 Kota Tinggi, Johor 26900 Bandar Tun Abdul Razak, Pahang
Tel : 07-894 7889 Tel : 09-445 7452 Kawasan Bukit Tandak
Fax : 07-894 7452 Fax : 09-445 7452 17200 Rantau Panjang, Kelantan
Tel : 013-933 5259
KOPERASI PENEROKA FELDA
PAHANG Fax : 09-958 4288
TEMBANGAU SATU KEMAYAN PAHANG
KOPERASI GURU-GURU MELAYU BERHAD KOPERASI PENEROKA
PAHANG BARAT BERHAD FELDA KEMAHANG 1 BERHAD
No. 3C, Level 2, Bangunan KGMPB 28380 Kemayan, Pahang c/o Felda Kemahang 1
Lipis Inn Complex Tel : 06-468 5406 17500 Tanah Merah, Kelantan
27200 Kuala Lipis, Pahang Fax : 06-468 5406 Tel : 09-958 2007
Tel : 09-312 1800 Fax : 09-958 4288
Fax : 09-312 3877 TERENGGANU
SABAH
KOPERASI PEMBANGUNAN KOPERASI PEMBANGUNAN DAERAH
DAERAH MARAN BERHAD SETIU BERHAD KOPERASI ANAK WATAN RANAU
No. 2, Level 2 Wisma KPD, Permaisuri City BERHAD
Wisma Pemuda, Bangunan UMNO 22100 Setiu, Terengganu Block B, Lot 10, SEDCO
Jalan Perpustakaan Tel : 09-609 2333 89300 Ranau, Sabah
26500 Maran, Pahang Fax : 09-609 2332 Tel : 088-87 9539
Tel : 019-966 7186 Fax : 088-87 6073
KOPERASI COBE PANTAI TIMUR
KOPERASI PESERTA-PESERTA FELCRA BERHAD KOPERASI PEKERJA YAYASAN SABAH
GUGUSAN SRI MAKMUR BERHAD No. 102B, Level 2, Bangunan Cobe BERHAD
Felcra Sri Makmur Jalan Engku Embong Fatimah Lot 7-3, Level 3
26030 Kuantan, Pahang 20200 Kuala Terengganu, Terengganu Bunga Raja Shopping Complex
Tel : 09-546 8878 Tel : 09-622 2796 Lorong Bunga Raja 5, Off Jalan Lintas
Fax : 09-546 1040 Fax : 09-624 1498 88845 Kota Kinabalu, Sabah
KOPERASI FELDA SUNGAI KOYAN III KOPERASI FELCRA KAWASAN HULU Tel : 088-38 9258
RAUB BERHAD BERANG HULU TERENGGANU BERHAD Fax : 088-38 3258
c/o Felda Sungai Koyan 3 Lot 3765, Kampung Matang KOPERASI BELIA TENOM BERHAD
27650 Raub, Pahang Jalan Felda Mengkawang, Ajil Asia Rasa Bed & Breakfast,
Tel : 09-340 1442 21800 Terengganu Jalan Tun Mustafa, W.D.T 32
Fax : 09-340 1442 Tel : 09-612 4845 89907 Tenom, Sabah
KOPERASI MUKMIN Tel : 013-851 6198
CAMERON HIGHLANDS BERHAD
KELANTAN
KOPERASI UNIVERSITI MALAYSIA
Jalan Besar Brinchang, Brinchang KOPERASI PESERTA-PESERTA SABAH BERHAD
39200 Cameron Highlands RANCANGAN FELCRA GUGUSAN Student Services Centre Building
Pahang GEMANG BERHAD
Tel : 05-491 1425 PT 2103/C Bandar Baru Bukit Bunga Universiti Malaysia Sabah
KOPERASI SERBAGUNA FELDA CHINI 17700 Air Lanas, Kelantan 88999 Kota Kinabalu, Sabah
TIMUR SATU BERHAD Tel : 09-946 8799 Tel : 088-320 714
Felda Chini Timur Satu, Chini Fax : 09-946 8513
KOPERASI SERBAGUNA SANYA BERHAD
26690 Pekan, Pahang KOPERASI PEKEBUN KECIL (KOSAN)
Tel : 09-457 1266 PASIR PUTEH BERHAD Block 2-4, Block B, Wisma KOSAN Likas,
Fax : 09-457 1266 Lot 455, Bangunan PKINK, Jalan Nara KM 7, Jalan Tuaran,
16800 Pasir Puteh, Kelantan 88992 Kota Kinabalu, Sabah
Tel : 09-786 7302
Fax : 09-786 2717

bank rakyat
annual report
2015
291
serVice agents
KOPERASI SERBAGUNA SANYA BERHAD KOPERASI SARATOK BERHAD
SARAWAK
(KOSAN) (BRANCH) c/o Lot 379, Petronas Petrol Station
KOSAN Tuaran Clothing Company KOPERASI KOPERKASA BERHAD Saratok Town District
Batu 19 1/2, Jalan Tuaran, Mailbox 34 No. 16-19, Wisma KOPERKASA 95400 Saratok, Sarawak
89207 Tuaran, Sabah Jalan Simpang Tiga Tel : 083-43 8385
Tel : 088-43 2855 93300 Kuching, Sarawak
Fax : 088-42 3475 Tel : 082-41 5611 KOPERASI SINARAN LAWAS BERHAD
Fax : 082-23 1650 Batu 1/4, Jalan Punang
KOPERASI CITRA WAWASAN BELURAN 98850 Lawas, Sarawak
BERHAD KOPERASI BUMIPUTERA KANOWIT Tel : 085-28 4340
Lot 6, Ground Floor, SEDCO BERHAD
Lot 125, Pekan Kanowit KOPERASI PERDAGANGAN DAN
Mailbox 16 PERINDUSTRIAN BARAM MIRI BERHAD
90107 Beluran, Sabah 96700 Kanowit, Sarawak
Tel : 019-865 2539 Lot 337, Pasar Marudi
Tel : 012-810 5035 98050 Baram, Sarawak
Fax : 089-51 2595 KOPERASI SHARIF MASHOR SEBUYAU Tel : 019-856 1461
KOPERASI ANAK WAWASAN KOTA BERHAD Fax : 085-75 6526
KINABALU BERHAD Lot 178, Pasar Baru
94850 Sebuyau, Sarawak KOPERASI DAERAH JULAU BERHAD
Lot 3A 34, Level 3, Lot 42, Jalan Lim Ah Din
Central Shopping Plaza, Jalan Banjaran Tel : 013-895 1553
96600 Julau, Sarawak
88200 Kota Kinabalu, Sabah Tel : 019-817 5566
Tel : 088-25 4534 Fax : 084-73 4299
Fax : 088-25 4534

rakyat xcess & ar-rahnu x'change

JOHOR
RAKYAT XCESS BENUT
No. 39, Ground Floor, Jalan Mutiara 4
Benut Business Centre
82200 Benut, Johor
AR-RAHNU XCHANGE BENUT
No. 40, Ground Floor, Jalan Mutiara 4
Benut Business Centre
82200 Benut, Johor
RAKYAT XCESS PARIT RAJA
No. 52, Jalan Universiti 1
Taman Universiti
86400 Parit Raja, Johor
AR-RAHNU XCHANGE PARIT RAJA
No. 53, Jalan Universiti 1
Taman Universiti
86400 Parit Raja, Johor
KEDAH
RAKYAT XCESS SIMPANG KUALA
No. 33 & 34 Jalan SPK 1
Pekan Simpang Kuala
05400 Alor Setar, Kedah
AR-RAHNU XCHANGE SIMPANG KUALA
No. 33 & 34 Jalan SPK 1
Pekan Simpang Kuala
05400 Alor Setar, Kedah
KELANTAN
RAKYAT XCESS JELI
Lot 6491, Lower & Upper Floor
Opposite Fire and Rescue Station
Taman Haji Hamat
17600 Jeli, Kelantan
AR-RAHNU XCHANGE JELI
Lot 6491, Lower and Upper Floor
Opposite Fire and Rescue Station
Taman Haji Hamat
17600 Jeli, Kelantan
NEGERI SEMBILAN
RAKYAT XCESS GEMAS
Lot 4642, Ground Floor, Pekan Gemas
73400 Gemas, Negeri Sembilan
AR-RAHNU XCHANGE GEMAS
Lot 4642, Level 1, Pekan Gemas
73400 Gemas, Negeri Sembilan
PAHANG
RAKYAT XCESS MENTAKAB
No. 121, Ground Floor
Jalan Temerloh
28400 Mentakab, Pahang
AR-RAHNU XCHANGE MENTAKAB
No. 119, Ground Floor
Jalan Temerloh
28400 Mentakab, Pahang

bank rakyat
292 annual report
2015

RAKYAT XCESS BERANANG
SELANGOR
No. 27-G, Jalan TPS 2/1
RAKYAT XCESS BANDAR TASIK PUTERI Taman Pelangi Semenyih 2
No. 69-G, Jalan 7A/3, Bandar Tasik Puteri 43700 Baranang, Selangor
48020 Rawang, Selangor AR-RAHNU XCHANGE BERANANG
No. 27-G & 1, Jalan TPS 2/1
AR-RAHNU XCHANGE
BANDAR TASIK PUTERI Taman Pelangi Semenyih 2
No. 69-G & 1, Jalan 7A/3, Bandar Tasik Puteri 43700 Beranang, Selangor
48020 Rawang, Selangor RAKYAT XCESS SAUJANA UTAMA
No. 1-G-50, Jalan Bidara 6/3
RAKYAT XCESS BANGI
Lot 1.01 Ground Floor, Wisma UNIKEB Bandar Saujana Utama
43609 Bangi, Selangor 47000 Sungai Buloh, Selangor
rakyat xcess
& ar-rahnu x'change
TERENGGANU
RAKYAT XCESS CHABANG TIGA
No. 2 & 3, Ground Floor
Wisma KY Kg. Chabang Tiga
Simpang Tok Ku
21000 Kuala Terengganu, Terengganu
AR-RAHNU XCHANGE CHABANG TIGA
No. 2 & 3, Ground Floor, Wisma KY
Kg. Chabang Tiga, Simpang Tok Ku
21000 Kuala Terengganu, Terengganu

AR-RAHNU XCHANGE BANGI AR-RAHNU XCHANGE SAUJANA UTAMA

Lot 1.01 Ground Floor, Wisma UNIKEB No. 1-G-52, Jalan Bidara 6/3
43609 Bangi, Selangor Saujana Utama 3
47000 Sungai Buloh, Selangor

rakyat xcess
NEGERI SEMBILAN SARAWAK JOHOR
RAKYAT XCESS SEREMBAN 2 RAKYAT XCESS SERIAN RAKYAT XCESS BUKIT GAMBIR
No. 115, Ground Floor No. 11, Ground Floor No. 6, Jalan Gambir 5
Jalan S2 F2, Garden Homes Seremban 2 Louis Junction, Batu 39 Pusat Komersil Gambir
70000 Seremban, Negeri Sembilan Jalan Kuching-Serian 84800 Bukit Gambir, Johor
94700 Serian, Sarawak
PAHANG
RAKYAT XCESS CAMERON HIGHLANDS
No. 6-1, Marigold Square
Tanah Rata
39000 Cameron Highlands, Pahang

bank rakyat
annual report
2015
293
susulan berpusat
selangor 1 (sbs1)
Level 3, Bangunan Bank Rakyat
Sungai Buloh Branch
Lot 101, TSB Commercial Centre
Jalan Nautika B U20/B, Seksyen U20
Sungai Buloh
40160 Shah Alam, Selangor
Tel : 03-6145 7400
Fax : 03-6145 7450

agencies unDer the

Ministry of DoMestic traDe, co-operatiVes
anD consuMerisM
MINISTRY OF DOMESTIC TRADE, INTELLECTUAL PROPERTY COMPANIES COMMISSION OF
CO-OPERATIVES, AND CONSUMERISM CORPORATION OF MALAYSIA (MYIPO) MALAYSIA (SSM)
(MDTCC) Unit 1-7, Ground Floor, Tower B Menara SSM@Sentral
13, Persiaran Boulevard, Presint 2 Menara UOA Bangsar No. 7, Jalan Stesen Sentral 5
62623 Putrajaya No. 5, Jalan Bangsar Utama 1 Kuala Lumpur Sentral
Tel : 03-8000 8000 59000 Kuala Lumpur 50623 Kuala Lumpur
Fax : 03-8882 5983 Tel : 03-2299 8400 Tel : 03-2299 4400
Hotline : 1-800-886-800 Fax : 03-2299 8989 Fax : 03-2299 4411
Hotline : 03-7721 4000
BANK RAKYAT MALAYSIA CO-OPERATIVE SOCIETIES
Menara 1, Menara Kembar Bank Rakyat COMMISSION (SKM) MALAYSIA COMPETITION COMMISSION
No. 33, Jalan Rakyat Menara Suruhanjaya Koperasi Malaysia (MYCC)
50470 Kuala Lumpur Changkat Semantan, Off Jalan Semantan Level 15, Menara SSM@Sentral
Tel : 03-2202 4500 Bukit Damansara Jalan Stesen Sentral 5
Tele-Rakyat : 1-300-88-12265 50490 Kuala Lumpur Kuala Lumpur Sentral
Tel : 03-2083 4000 50623 Kuala Lumpur
CO-OPERATIVE COLLEGE OF MALAYSIA Fax : 03-2083 4100 Tel : 03-2273 2277
(MKM) Fax : 03-2272 2293
103, Jalan Templer PERBADANAN NASIONAL BERHAD
46700 Petaling Jaya, Selangor (PNS)
Tel : 03-7964 9000 Level 13A, Menara PNS Tower 7
Fax : 03-7957 0434 Avenue 7, Bangsar South City
No. 8, Jalan Kerinchi
59200 Kuala Lumpur
Tel : 03-2082 7788
Fax : 03-2082 7789

bank rakyat
294 annual report
2015
Nurturing starts with care,
care is driven by passion,
passion is ignited by dreams.

LETS
DREAM
BIG
BANK KERJASAMA RAKYAT MALAYSIA BERHAD (Reg No. 2192)
Menara 1, Menara Kembar Bank Rakyat,
No. 33, Jalan Rakyat, 50470 Kuala Lumpur

www.bankrakyat.com.my