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Fare collection

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Scheidt & Bachmann Tender 001.13.0109.C.1


City of Fort Collins
Request for Proposal 7472 MAX BRT
Ticket Vending System
Technical Proposal

Contains Trade Secret and/or Confidential, Commercial, or Financial Information


SCHEIDT & BACHMANN 2013. All rights reserved.
Fare collection
systems

Table of Contents

1 METHODS AND APPROACH ............................................................................................................ 1


1.1 INTRODUCTION ........................................................................................................................... 1
1.2 APPROACH AND INTERACTION .................................................................................................. 5
1.2.1 Levels of Organization ............................................................................................ 6
1.2.2 Project Stage Setup within S&B .............................................................................. 6
1.3 DRAFT PROJECT SCHEDULE (CDRL 702) ................................................................................ 7

2 DELIVERABLES ............................................................................................................................... 8
2.1 FAREGO SALES ST|70 TICKET VENDING MACHINE ................................................................ 8
2.1.1 General Function TVM ............................................................................................ 8
2.1.2 Design Requirements TVM ................................................................................... 11
2.1.2.1 Circuit Breaker ..........................................................................................11
2.1.2.2 Light Fixture ..............................................................................................11
2.1.2.3 Display Screen .........................................................................................11
2.1.2.4 Security.....................................................................................................12
2.1.2.5 Cabinet .....................................................................................................13
2.1.2.6 Lock and Key ............................................................................................14
2.1.2.7 Local Alarm...............................................................................................14
2.1.2.8 Ventilation .................................................................................................15
2.1.3 Control System TVM ............................................................................................. 15
2.1.3.1 Cancel Functionality .................................................................................16
2.1.3.2 Time Out Functionality ..............................................................................16
2.1.3.3 Audit Functionality ....................................................................................16
2.1.3.4 Data Storage and Transfer .......................................................................17
2.1.3.5 Alarm and Event Transmission .................................................................17
2.1.4 Auxiliary Power TVM............................................................................................. 18
2.1.5 Bill Handling TVM ................................................................................................. 18
2.1.5.1 General Requirements..............................................................................18
2.1.5.2 Bill Validator..............................................................................................19
2.1.5.3 Bill Escrow ................................................................................................19
2.1.5.4 Bill Vault....................................................................................................20
2.1.6 Coin Handling TVM ............................................................................................... 21
2.1.6.1 General Requirements..............................................................................21
2.1.6.2 Coin Slot ...................................................................................................22
2.1.6.3 Coin Validator ...........................................................................................22
2.1.6.4 Coin Recirculation ....................................................................................23
2.1.6.5 Coin Vault .................................................................................................24
2.1.6.6 Auxiliary Change Storage Units ................................................................24
2.1.7 Credit / Debit (TVM) .............................................................................................. 25
2.1.7.1 Card Reader .............................................................................................25
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2.1.7.2 Receipt Printing ........................................................................................27


2.1.8 Fare Media Issuance TVM .................................................................................... 28
2.1.8.1 Fare Media Inventory ................................................................................30
2.1.8.2 Fare Media Jams ......................................................................................31
2.1.9 Report Journals (TVM) .......................................................................................... 31
2.1.10 Customer User Interface TVM............................................................................... 31
2.1.10.1 Display Screen Interface...........................................................................31
2.1.11 Servicing and Maintenance TVM .......................................................................... 32
2.1.11.1 Revenue Servicing ...................................................................................32
2.1.12 Environmental Conditions TVM ............................................................................. 33
2.1.13 Installation Requirements TVM ............................................................................. 34
2.2 MANAGEMENT CONTROL SYSTEM ......................................................................................... 34
2.2.1 Introduction ........................................................................................................... 34
2.2.2 System architecture .............................................................................................. 35
2.2.3 System overview ................................................................................................... 36
2.2.4 Software architecture ............................................................................................ 37
2.2.4.1 Supported system environments ..............................................................37
2.2.5 Hardware architecture and server models ............................................................. 38
2.2.5.1 Application server .....................................................................................39
2.2.5.2 File server .................................................................................................39
2.2.5.3 Database server .......................................................................................39
2.2.5.4 Backup server...........................................................................................39
2.2.5.5 Archive and purge server..........................................................................40
2.2.5.6 Storage area networks..............................................................................40
2.2.6 Database licensing................................................................................................ 40
2.2.6.1 FareGo Data Integration license ...............................................................40
2.2.6.2 Database administration ...........................................................................40
2.2.6.3 Database maintenance .............................................................................40
2.2.7 Network components and band width ................................................................... 41
2.2.7.1 Communication with external services .....................................................41
2.2.8 FareGo Data CS ................................................................................................... 41
2.2.8.1 Introduction ...............................................................................................41
2.2.8.2 Operating concept of FareGo Data ...........................................................42
2.2.9 Administration ....................................................................................................... 44
2.2.9.1 Program manager .....................................................................................44
2.2.9.2 Master data administration .......................................................................46
2.2.9.3 Audit Trail .................................................................................................48
2.2.9.4 Archiving data ...........................................................................................48
2.2.10 Configuration ........................................................................................................ 49
2.2.10.1 Device administration ...............................................................................49
2.2.10.2 Operating data management ....................................................................51
2.2.10.3 Version administration ..............................................................................51
2.2.10.4 Release Management...............................................................................53
2.2.10.5 Basic tariff data management ...................................................................54
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2.2.10.6 Barcode tracking.......................................................................................55


2.2.11 Device monitoring ................................................................................................. 55
2.2.11.1 Communication with the field devices .......................................................55
2.2.11.2 Job Scheduler...........................................................................................56
2.2.11.3 Direct commands......................................................................................58
2.2.11.4 Alarm management ..................................................................................59
2.2.12 Reporting .............................................................................................................. 61
2.2.12.1 Standard evaluations ................................................................................63
2.2.13 FareGo Data add-ons ........................................................................................... 64
2.2.14 FareGo Data Monitor+ .......................................................................................... 65
2.2.15 FareGo Data Tariff+ .............................................................................................. 67
2.2.15.1 Editing print layouts ..................................................................................67
2.2.15.2 Screen layout editor ..................................................................................67
2.2.16 FareGo Data Archive+ .......................................................................................... 70
2.2.17 FareGo Data Paper+............................................................................................. 72
2.2.18 FareGo Data Transfer+ ......................................................................................... 73
2.2.18.1 Export interfaces .......................................................................................73
2.2.18.2 Import interfaces .......................................................................................73
2.3 QUALITY & TESTING ............................................................................................................... 74
2.3.1 Test Methodology ................................................................................................. 79
First Article Test (FAT) ..............................................................................................79
Reliability, Maintainability and Accuracy Test (RMAT) ..............................................81
2.3.2 Test Plan and Procedure ...................................................................................... 82
2.4 INSTALLATION .......................................................................................................................... 82
2.4.1 City of Fort Collins Requirements.......................................................................... 83
2.4.2 Installation Rate .................................................................................................... 83
2.5 TRAINING .................................................................................................................................. 83
2.6 WARRANTY ............................................................................................................................... 84
2.7 ELECTRONIC DELIVERABLES SPREADSHEET APPENDIX A ................................................... 87
2.8 ELECTRONIC DELIVERABLES SPREADSHEET APPENDIX B ................................................... 88
2.9 BUY AMERICA CERTIFICATE .................................................................................................. 89
2.10 LOBBYING CERTIFICATE ......................................................................................................... 90

3 QUALIFICATIONS AND EXPERIENCE ........................................................................................... 91


3.1 MBTA (BOSTON)...................................................................................................................... 91
3.2 UTA (SALT LAKE CITY, UT) ................................................................................................... 93
3.3 REGIONAL TRANSPORTATION DISTRICT (DENVER, CO) ...................................................... 94
3.4 PAAC (PITTSBURGH, PA)........................................................................................................ 95

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4 LIST OF PROJECT PERSONNEL .................................................................................................... 96


Project Manager ........................................................................................................96
Technical Project Manager ........................................................................................97
Hardware Development Lead .............................................................................................. 97
Software Development Lead .....................................................................................98
Maintenance Service Manager ..................................................................................98
Documentation Manager ...........................................................................................99
Manufacturing Manager.............................................................................................99
Contracts Manager ....................................................................................................99
Quality Assurance ...................................................................................................100

5 ORGANIZATION CHART / PROPOSED PROJECT TEAM ............................................................. 101

6 AVAILABILITY ............................................................................................................................ 102

7 ESTIMATED HOURS BY TASK..................................................................................................... 104

8 SCHEDULE OF RATES AND COST BY TASK................................................................................ 105

9 ADDENDUM ................................................................................................................................. 106

10 ATTACHMENTS ........................................................................................................................... 107


10.1 SAMPLE SERVICE AGREEMENTS ........................................................................................... 107
10.2 SOFTWARE LICENSES............................................................................................................. 108
10.3 ESCROW AGREEMENT ........................................................................................................... 109
10.4 CDRLS.................................................................................................................................... 110
10.4.1 CDRL 704 Monthly Report (Draft) .................................................................... 110
10.4.2 CDRL 601 Technical Overview ........................................................................ 111

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1 Methods and Approach

1.1 Introduction
Scheidt & Bachmann is pleased to present this proposal to the City of Fort Collins for a
Ticket Vending System, featuring Scheidt & Bachmanns FareGo Sales ST|70 Ticket
Vending Machines as well as our FareGo Data backend system.
Scheidt & Bachmanns proposed Ticket Vending System is comprised of various user
friendly and modular components that are reliable, flexible, and expandable and field
proven, including:
FareGo Data backend system, Software Only, used for:
Management of Ticket Vending System
Managing the configuration of the devices
Monitoring system performance
Storing and processing transaction and event records
Reporting
21, plus an optional 15, FareGo Sales ST| 70 Ticket Vending Machines
The foundation for the proposed system is our FareGo Sales ST|70 TVM. The TVM
operations are controlled by sophisticated software that is highly configurable, reducing
the need to make software code changes to meet the City of Fort Collins operational
requirements.
The proposed Ticket Vending System supports the following functionality:
Accepts cash and coins
Vends, validates and revalues Magnetic Stripe Tickets
Creates a record of each transaction associated with the time and location of the
fare
Provides secure storage of fares and records
Provides secure processing of revenues collected at various City of Fort Collins
locations and the compilation of transactional records to permit a complete audit
of revenues collected
Manages and downloads software versions as well as operational parameters for
fare collection equipment
Option - Validates and revalues Smart Media through the integrated Smart Media
Reader
As we understand that our system has little value if it does not work with existing City of
Fort Collins infrastructure, we are committed to providing a seamless integration. Our

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ticket vending machines will be configured to encode magnetic media in the GFI format
provided by the City of Fort Collins. To allow for the communication of data between
the two systems, an export function is available to provide the necessary data in a flat
file which can be easily imported into existing systems.
Scheidt & Bachmann is the best company to deliver this system due to our extensive
specialized technical capability, robust and reliable Ticket Vending Machines and an
established track record both globally and in the North American Market including
Canada and the United States.
In 2003 Scheidt & Bachmann USA was awarded a project with MBTA Boston to provide
a new Automated Fare Collection System (The Charlie Card) to serve the greater
Boston metropolitan area. The contract included the supply and installation of 1600
VARE-point fareboxes, Smart Media readers, 600+ TVMs, and Fare Gates. Scheidt &
Bachmann has made a long term commitment to the United States market by setting up
both administration and manufacturing facilities in Burlington MA creating over 160 jobs
and growing. We are committed to meeting all Buy America requirements for our
complete product line; as we grow so will the employment opportunities for the United
States market.
To prepare this response to the City of Fort Collins request for proposals (RFP) for a
Ticket Vending Machines, Scheidt & Bachmann undertook a thorough review of the City
of Fort Collins requirements, current installed equipment and typical operating
conditions. We found that our FareGo Sales ST|70 Ticket Vending Machines meets all
the requirements. For system management,
Scheidt & Bachmanns FareGo Data
backend system meets the functionality as
described in the RFP. The FareGo Data
family of systems is a well-established and
proven application with many years in
service and multiple implementations
throughout the United States and the world.
Scheidt & Bachmann designs,
manufactures, implements, supports and
where requested, maintains and operates,
fare collection systems consisting of
products such as fareboxes, standalone
validators, ticket vending machines, fare-
gates and Customer Service Terminals, all
of which are capable of supporting multiple
types of fare media currently used by transit
agencies around the world: paper (bar
code), magnetic stripe and smart media. All
these devices are managed through fixed
and wireless network connections to Scheidt
& Bachmanns FareGo Data system.

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The Ticket Vending System is field proven over a wide range of operating conditions
and transaction volumes. This field experience is what drives Scheidt & Bachmanns
continuous product improvement process leading to product evolution. Scheidt &
Bachmann has years of experience in the design and supply of fare collection field
devices and as a result, Scheidt & Bachmann fare collection components have evolved
throughout the years to incorporate both technological changes and customer trends.
These changes have addressed ease of use and improved functionality and
performance without sacrificing security aspects. Scheidt & Bachmann customers
benefit by receiving the most advanced versions of our products available at the time of
proposal and design.
However, hardware is only one part of todays advanced fare collection systems.
Software is what runs Scheidt & Bachmanns Ticket Vending Systems and provides the
functionality that the City of Fort Collins requires. While Scheidt & Bachmann field
devices on their own are self-contained to accept fare payments and keep track of such
transactions, the full data processing capabilities of the system are founded on the
power of the Scheidt & Bachmanns FareGo Data system. FareGo Data is a powerful
system management application that is at the core of every Scheidt & Bachmann fare
collection system. It supports fareboxes, on-board and platform smart card processors,
ticket office machines, ticket vending machines and fare gates.
FareGo Data is comprised of various software applications, and networking components
that assist in the operation and management of the fare collection equipment. It is
effectively the universal remote control for all devices, providing a large number of
maintenance, statistical, monitoring, scheduling and controlling functions.
FareGo Data provides access to and the ability to configure and present a wealth of
data available from the devices and associated user functions. All transactions,
maintenance activities, system and device events, and device and system alarms
generated are transmitted to and stored at the FareGo Data system. This data can be
retrieved and reported through appropriately configured the City of Fort Collins
workstations, through the Scheidt & Bachmann standard reports provided with FareGo
Data.
Application software for FareGo Data consists of software programs supplied by Scheidt
& Bachmann, configuration files used to customize user interfaces and other operational
characteristics of FareGo Data, prepared reports and queries, special software tools,
other commercially available software packages, and any other special functions
resulting from software provided as part of FareGo Data.
FareGo Data software includes modules for revenue accounting, module tracking,
configuration, event, and alarm management, ticket vending machine, farebox and
smart media reader control, transaction data, status visualization, tariff data and version
control. All application data is subject to version control and configuration management.
It is critical that the Ticket Vending System protect data from unauthorized access and
modification, as the ability to accurately compare the revenue reported by the Ticket
Vending Machines and the manual counts is a critical function allowing a high level of

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cash revenue security. FareGo Data access is protected for all system elements based
on the used standard operating system as well as through additional methods
implemented by the system software. The same strategy is used to ensure a high
degree of traceability and security for all data stored within the system.
Technology is only one part of the City of Fort Collins project. To ensure success,
effective project management, quality controlled product configuration and development
and capable service delivery are essential. The companys organizational structure is
project team oriented which eliminates hierarchical impediments to good design and
efficient project management. Developers/engineers are organized within the project
business teams and function as a single unit throughout the project which assures that
the goals are aligned in the same direction.
Scheidt & Bachmann will only designate key individuals to this project that are both
highly qualified and experienced with the Ticket Vending Machine industry to fill the
project management, support and maintenance positions. The processes, procedures
and documentation used for project management will be the same or updated versions
to those used in previous Scheidt & Bachmann projects. Manufacturing and installation
quality and compliance to contract requirements will be managed using Scheidt &
Bachmanns Quality Management System, which has been certified according to ISO
9001:2000 by Lloyds Register Quality Assurance.
To ensure quality software development, the processes and procedures described in
Scheidt & Bachmanns Software Quality Assurance Program (SQAP) will be followed.
The SQAP provides a disciplined approach needed to reduce the risk of software errors
and major reword and corrections.
Scheidt & Bachmann has a well established, proven training program designed to
provide customers with the knowledge and expertise they need to operate, service,
support and maintain their Scheidt & Bachmann equipment and systems. It is delivered
by a highly qualified and experienced training staff who are thoroughly familiar with
Scheidt & Bachmanns equipment and systems. The training program proposed for this
system procurement will be based on standard courses and training modules already
available to any of our customers.
Scheidt & Bachmann historically excels in minimizing the Total Cost of Ownership
(TCO) over the lifetime of the systems. Part of this TCO benefit is price leadership
based upon its annual production volume. However, even larger gains are due to design
and quality assurance factors. The historically high reliability reduces maintenance
costs. Upgradeability minimizes customer needs for future investments. The software
design eliminates much of the traditional need for customization. The intuitive, easy-to-
use approach significantly reduces employee training costs.
The proposed Ticket Vending System generates extensive transaction records,
diagnostic and operational records, allowing for the creation of a wide range of reports
that can be used to manage and control the Ticket Vending System.
The use of standards, both internal Scheidt & Bachmann standards and international
standards, coupled with the modular design methodology is an important aspect relating

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to the cost effective long-term support of the system Scheidt & Bachmann is proposing.
All programming is done in standard languages, and data communications use standard
interfaces and protocols. In the future, such system aspects as central computers can
be upgraded with a minimum of difficulty due to the use of standard operating systems
and interfaces.
We believe that selecting Scheidt & Bachmann to deliver, install, commission and
support the proposed system will result the following benefits for the City of Fort Collins:
A reliable, easy to use yet highly secure Ticket Vending System for Fort Collins
customers
Cost containment and reduction of project risk through field proven yet innovative
design
Highly responsive technical support for the life of the system
Proven engineering capability to enable system evolution over time.
These benefits will be achieved by:
Scheidt & Bachmann hardware and software that has a low cost of operation,
support and expansion
Use of field proven equipment, with a known track record of reliable performance
We look forward to the opportunity to work with the City of Fort Collins to implement this
new system

1.2 Approach and Interaction


Scheidt & Bachmann operates to the international standard ISO9001 across our organization
and as such our project management methodology used for ETS Delivery and ETS Operational
Services will conform to our own proven standards. Scheidt & Bachmann applies PRINCE2
methodology throughout its Project Management department with all PMs being certified
PRINCE2 practitioners.
Scheidt & Bachmann will ensure that all aspects of the project are correctly managed including
planning, resources, safety, quality, monitoring, control, measurement, quality management, risk
management, rectification and reporting on all aspects.
The project manager leads the project organization at Scheidt & Bachmann premises in
Burlington, MA and coordinates customer requirements with the engineering and manufacturing
departments.
Through the design phase and the production release, the project managers of the City of Fort
Collins and of Scheidt & Bachmann will meet at least bi-weekly. As necessary, an ad-hoc
meeting can be held on short notice. Meetings will take place on-site at the customers
premises or at the local Scheidt & Bachmann premises, as agreed.
Within each project meeting, the deliverables (hardware, software, documents) for the upcoming
month will be defined and maintained within the project plan as necessary. This degree of detail
shall prevent the project timeline slipping away from its milestones. For each deliverable,
acceptance criteria will be defined. Delivery and acceptance of each deliverable will be reported
to the project management team of both parties. Non-acceptance of a deliverable will be

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reported to the project management team without delay and with indication of the denial
reasons. The project management team will decide the next action with respect this deliverable.

1.2.1 Levels of Organization


A project management team is a temporary structure specifically designed to manage the
project to its successful conclusion. The project management structure has four levels, three of
which represent the project management team and the fourth which sits outside of the project.
At Scheidt & Bachmann we understand the importance of the City of Fort Collins in the
successful completion of this project, and as such, the project manager for the City of Fort
Collins is a member of the Project Board.

Corporate Management

Project Board

Project Management Team


Customer Supplier
Senior User Executive Senior Supplier

Project Assurance for Change Authority


executive, senior Project Manager
user and senior
supplier Project Suppport

Team Manager Team Manager

Team Members

1.2.2 Project Stage Setup within S&B


One of the main principles of PRINCE2 is to split a project into defined stages, where the
end of each stage, respectively the entrance into the next stage is subject to an
authorization process under the direction setting of the Project Board. The main stages
are: Starting up, Initiation, Project delivery, and Closeout.
The Starting up stage of the City of Fort Collins project is understood to be managed
under the responsibility of S&Bs Bid-Management, closing with the formal set of
handover documents including the Business Case and the Project Brief to outline the
scope of the project.
S&Bs project management takes over responsibility for the project with the approval of
the Project Board to start the Initiation Stage and do a detailed planning of the project.
As part of the Initiation the Project Initiation Documentation (PID) will be created and the
Project Plan will be setup. There will also be a decision how many delivery stages will be
needed to enable the Project Board to take control on the project. At the end of the stage
the Project Board will authorize the updated Project Plan and Business Case to start the
delivery of the products.
The Project delivery can be done in one stage but in most projects will be divided into
sub-stages defined via timely intervals. Delivery stages should not take longer than 5

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months and it should be shown which major products will be delivered during a stage.
Stage boundaries of this sub-stages are subject to Project Board meetings and direction
settings. The delivery itself will be performed by Team Managers who get Work Packages
detailing the products to be created and agreements on planned time and effort. In case
the agreed tolerances (time, cost, scope) for the stage are in danger the Project Manager
needs to inform the Project Board by an Exception Report in order to decide on corrective
actions immediately.
As part of the Closeout Stage the handover of products to the City of Fort Collins is
finalized, also the handover documentation for the Service is prepared. An End Project
Report including the lessons learned during the project should be prepared.

1.3 Draft Project Schedule (CDRL 702)

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ID Task Name Duration Start 1, 2013 Half 2, 2013 Half 1, 2014 Half 2, 2014 Hal
F M A M J J A S O N D J F M A M J J A S O N D J
0 City of Fort Collins - Draft Schedule 436 d? Fri 3/15/13
1 1 Start of project - NTP 0d Fri 3/15/13 3/15
2 2 Project mobilization phase 4d Fri 3/15/13
3 2.1 S&B internal project mobilization 2d Fri 3/15/13
4 2.1.1 Handover from Bid to PM inklusive hand 2d Fri 3/15/13
5 2.2 Project mobilization with customer 3d Fri 3/15/13
6 2.2.1 Project mobilization with customer includ 3d Fri 3/15/13
7 2.3 S&B internal project evaluation phase 4d Fri 3/15/13
8 2.3.1 Project evaluation 4d Fri 3/15/13
9 2.4 Completion of project mobilization phase 0d Wed 3/20/13 3/20
10 2.5 Master Schedule of Work Completed 0d Fri 3/15/13 3/15
11 2.6 Project Binder Completed 0d Fri 3/15/13 3/15
12 3 Design phase 65 d Thu 3/21/13
13 3.1 Hardware 40 d Thu 3/21/13
14 3.1.1 Provision by customer 5d Thu 3/21/13
15 3.1.1.1 Customer to provide all required I 5d Thu 3/21/13
16 3.1.2 Generation of design descriptions 10 d Thu 3/28/13
17 3.1.2.1 S&B to generate design designde 10 d Thu 3/28/13
18 3.1.3 Design review of design descriptions 10 d Thu 4/11/13
19 3.1.3.1 Customer to review submitted De 10 d Thu 4/11/13
20 3.1.4 Design review meeting 5d Thu 4/25/13
21 3.1.4.1 Customer and S&B will held desig 5d Thu 4/25/13
22 3.1.5 Resubmittal of design descriptions 5d Thu 5/2/13
23 3.1.5.1 S&B to resubmit design submittals 5d Thu 5/2/13
24 3.1.6 Approval of design descriptions 5d Thu 5/9/13
25 3.1.6.1 Customer to approve and release 5d Thu 5/9/13
26 3.1.7 Final design Approval HW by customer 0d Wed 5/15/13 5/15
27 3.2 Software 65 d Thu 3/21/13
28 3.2.1 Provision by customer 10 d Thu 3/21/13
29 3.2.1.1 Customer to provide all required I 10 d Thu 3/21/13
30 3.2.2 Generation of design descriptions 25 d Thu 4/4/13
31 3.2.2.1 S&B to generate design design de 25 d Thu 4/4/13
32 3.2.3 Design review of design descriptions 10 d Thu 5/9/13
33 3.2.3.1 Customer to review submitted De 10 d Thu 5/9/13
34 3.2.4 Design review meeting 5d Thu 5/23/13
35 3.2.4.1 Customer and S&B will held desig 5d Thu 5/23/13
36 3.2.5 Resubmittal of design descriptions 10 d Thu 5/30/13
37 3.2.5.1 S&B to resubmit design submittals 10 d Thu 5/30/13
38 3.2.6 Approval of design descriptions 5d Thu 6/13/13

Vorgang Meilenstein Externe Vorgnge


Projekt: City of Fort Collins - Draft Sch
Unterbrechung Sammelvorgang Externer Meilenstein
Datum: Wed 2/27/13
In Arbeit Projektsammelvorgang Stichtag

Seite 1
ID Task Name Duration Start 1, 2013 Half 2, 2013 Half 1, 2014 Half 2, 2014 Hal
F M A M J J A S O N D J F M A M J J A S O N D J
39 3.2.6.1 Customer to approve and release 5d Thu 6/13/13
40 3.2.7 Final design Approval SW by customer 0d Wed 6/19/13 6/19
41 3.3 Completion of Design phase (HW plus SW) 0d Wed 6/19/13 6/19
42 4 Procurement and Sub Contracts 55 d Thu 5/16/13
43 4.1 Procurement of Initial Long lead items 10 d Thu 5/16/13
44 4.1.1 Definition of Long lead items 5d Thu 5/16/13
45 4.1.2 Purchasing of immediatly needed Long l 5d Thu 5/23/13
46 4.2 Definition Scope of Work for Subcontracts 10 d Thu 6/20/13
47 4.2.1 Scope of Work for Subcontracts defined 10 d Thu 6/20/13
48 4.3 Subcontract generation and execution 20 d Thu 7/4/13
49 4.3.1 Subcontracts finalised 20 d Thu 7/4/13
50 5 Development 121 d? Fri 3/15/13
51 5.1 Hardware 99 d? Fri 3/15/13
52 5.1.1 Early Hardware Activities 1 d? Fri 3/15/13
53 5.1.2 Specification 5d Thu 5/16/13
54 5.1.2.1 Internal Specification finalised (S& 5d Thu 5/16/13
55 5.1.2.2 Completion of HW specification 0d Wed 5/22/13 5/22
56 5.1.3 Hardware development phase 25 d Thu 5/23/13
57 5.1.3.1 Development of all HW related Ite 20 d Thu 5/23/13
58 5.1.3.2 Finalize BOM by HW developmen 3d Thu 6/20/13
59 5.1.3.3 Finalize BOM by Administration 2d Tue 6/25/13
60 5.1.3.4 Handover BOM to production 0d Wed 6/26/13 6/26
61 5.1.4 Prototype phase 5d Thu 7/25/13
62 5.1.4.1 Corrections to Bill of Materials and 5d Thu 7/25/13
63 5.1.5 Completion of hardware development ph 0d Wed 7/31/13 7/31
64 5.2 Software 121 d? Fri 3/15/13
65 5.2.1 Early Software Activities 1 d? Fri 3/15/13
66 5.2.2 Specification 5d Thu 6/20/13
67 5.2.2.1 Internal Specification finalised (S& 5d Thu 6/20/13
68 5.2.2.2 Completion of SW specification 0d Wed 6/26/13 6/26
69 5.2.3 Software development phase 47 d Thu 6/27/13
70 5.2.3.1 SW development for all Items rela 45 d Thu 6/27/13
71 5.2.3.2 SW-Package Initial Release 0d Wed 8/28/13 8/28
72 5.2.3.3 Creation of release ("EINGELAGE 2d Thu 8/29/13
73 5.2.3.4 Completion of software developm 0d Fri 8/30/13 8/30
74 5.3 Completion of development (HW and SW) 0d Fri 8/30/13 8/30
75 6 Software QA test (inclusive preparation) 66 d Thu 6/20/13
76 6.1 Test procedures 1d Thu 6/20/13
77 6.1.1 Generation of test procedures 1d Thu 6/20/13

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ID Task Name Duration Start 1, 2013 Half 2, 2013 Half 1, 2014 Half 2, 2014 Hal
F M A M J J A S O N D J F M A M J J A S O N D J
78 6.2 Test setup 2d Mon 9/2/13
79 6.2.1 Set up test environment 2d Mon 9/2/13
80 6.3 SW QA Test phase 2d Wed 9/4/13
81 6.3.1 SW QA testing according to test specific 2d Wed 9/4/13
82 6.4 Reporting 1d Fri 9/6/13
83 6.4.1 Test Reports available 1d Fri 9/6/13
84 6.5 SW Correction Loop based on QA test resul 7d Mon 9/9/13
85 6.5.1 Run SW Correction Loop and SW QA re 5d Mon 9/9/13
86 6.5.2 Final QA Test Report 2d Mon 9/16/13
87 6.6 Update of release and release documentatio 2d Wed 9/18/13
88 6.6.1 Update of release and release documen 2d Wed 9/18/13
89 7 Factory acceptance test (FAT) 71 d Fri 6/21/13
90 7.1 Hardware acceptance testing 3d Thu 8/1/13
91 7.1.1 Testing on Prototype 2d Thu 8/1/13
92 7.1.2 Customer sign off on Hardware, Product 1d Mon 8/5/13
93 7.2 FAT testing procedures 2d Fri 6/21/13
94 7.2.1 Generation of FAT Test Procedures 1d Fri 6/21/13
95 7.2.2 FAT Test Procedures Approval by custo 1d Mon 6/24/13
96 7.3 FAT test setup 5d Mon 9/16/13
97 7.3.1 FAT test set up completed 5d Mon 9/16/13
98 7.4 FAT testing 5d Mon 9/23/13
99 7.4.1 FAT testing inclusive SW correction loop 5d Mon 9/23/13
100 7.4.2 FAT Test Approval 0d Fri 9/27/13 9/27
101 8 Production and delivery 83 d? Thu 6/20/13
102 8.1 Procurement 5d Thu 6/20/13
103 8.1.1 Back end System, and other third party d 5d Thu 6/20/13
104 8.2 Prototype production (QMV 0077) 25 d Thu 6/27/13
105 8.2.1 Production / receipt of required Prototyp 20 d Thu 6/27/13
106 8.2.2 Testing and Quality Check on Prototype 5d Thu 7/25/13
107 8.2.3 Completion of prototype production (QM 0d Wed 7/31/13 7/31
108 8.3 Serial production 50 d? Tue 8/6/13
109 8.3.1 Production of Subassemblies and delive 30 d? Tue 8/6/13
110 8.3.2 Device Production 15 d Tue 9/17/13
111 8.3.3 Delivery and shipment 5d Tue 10/8/13
112 8.4 Back End System 75 d Thu 6/20/13
113 8.4.1 Receipt of Back End System 60 d Thu 6/20/13
114 8.4.2 Delivery and shipment 3d Mon 9/30/13
115 8.5 Completion of production and delivery 0d Mon 10/14/13 10/14
116 9 Installation and commissioning 106 d Wed 6/19/13

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ID Task Name Duration Start 1, 2013 Half 2, 2013 Half 1, 2014 Half 2, 2014 Hal
F M A M J J A S O N D J F M A M J J A S O N D J
117 9.1 Preparation 50 d Wed 6/19/13
118 9.1.1 Installation Test Procedures Completed 0d Wed 6/19/13 6/19
119 9.1.2 Site survey 10 d Thu 8/15/13
120 9.2 Installation phase 31 d Thu 10/3/13
121 9.2.1 Configuration 5d Thu 10/3/13
122 9.2.2 Installation 21 d Tue 10/15/13
123 9.2.3 Installation acceptance 2 d Wed 11/13/13
124 10 System Acceptance 0 d Thu 11/14/13 11/14
125 10.1 Reliability, Maintainability and Accuracy Test ( 0 d Thu 11/14/13 11/14
126 10.2 System Acceptance 0 d Thu 11/14/13 11/14
127 11 Documentation and Training 157 d Fri 4/5/13
128 11.1 Manuals 127 d Fri 4/5/13
129 11.1.1 Generation of Manuals 1d Mon 9/2/13
130 11.1.2 Approval of manuals by customer 20 d Tue 9/3/13
131 11.1.3 Completion of Manuals 0d Mon 9/30/13 9/30
132 11.1.4 As-built System Design Document Com 0d Fri 4/5/13 4/5
133 11.1.5 Final Documentation (if updated) Comp 0d Mon 6/17/13 6/17
134 11.2 Training schedules 51 d Mon 9/2/13
135 11.2.1 Training Material Provided 0d Mon 9/2/13 9/2
136 11.2.2 Training Courses 30 d Tue 10/1/13
137 11.2.3 Completion of Training 0 d Mon 11/11/13 11/11
138 12 Warranty 263 d Wed 11/13/13
139 13 Close out phase 15 d Fri 11/15/13
140 13.1 Negotiation of Close out 15 d Fri 11/15/13
141 13.1.1 Final signing off 10 d Fri 11/15/13
142 13.1.2 Confirmation of close out 5d Fri 11/29/13
143 13.2 Completion of close Out 0d Thu 12/5/13 12/5
144 14 Handover to Service PM - SRV 5d Fri 12/6/13
145 14.1 Handover document 5d Fri 12/6/13
146 14.1.1 Creation of handover document and ac 5d Fri 12/6/13
147 14.2 Completion of Handover to Service 0 d Thu 12/12/13 12/12
148 15 End of project 0d Fri 11/14/14 11/14

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Seite 4
Fare collection
systems

2 Deliverables

2.1 FareGo Sales ST|70 Ticket


Vending Machine

2.1.1 General Function TVM


The overall design approach of Scheidt &
Bachmann emphasises the use of low-risk,
proven equipment and components that can be
used to create an open-system solution. The
hardware components, operating system,
database, communication protocol and
hardware interfaces are all based on current
industry standards.
This design methodology has allowed Scheidt
& Bachmann to design an innovative fare
collection system.
Scheidt & Bachmann has many years of
experience in the vending and cashier
equipment industry. Scheidt & Bachmann
FareGo Sales ST|70 Ticket Vending Machines
(TVM) have been upgraded over the years to incorporate both technological changes
and customer trends. These changes have addressed user friendliness and greater
ticket vending efficiencies without sacrificing security aspects.
The design of the proposed TVM takes into account that the TVM according to
specific requirements of a given location can be installed stand alone or in lines.
The housing is based on a design which integrates desk like elements in the TVM
facade. The TVM will be equipped with a user friendly integration of high visibility TFT
screen, touch screen operation, coin- and bank note slots in the front of the TVM. The
design takes into consideration the overall ergonomics associated with the components
of the user interface. The overall goal of component location is to minimise the amount
of movement a customer will need to make during a ticket transaction.
When installed, the TVM complies with Americans with Disabilities Act Accessibility
Guidelines (ADAAG) adopted by DOT regulation (49 CFR Part 37 as amended Oct 30,
2006). Additional related features of our TVM include:
Voice prompts with both audio speaker and headphone jack
Braille/raised letter signage
Single handed operation with operating forces less than 5 lbs
Reach ranges for wheel chair access
Accessible coin entry slots; the highest unit slot is 48 in

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Accessible coin return tray; lowest unit height is 22 in


Customer display tilted to 30 for enhanced viewing
Scheidt & Bachmann TVMs are designed:
to be suitable for operation in an outdoor environment
to be vandal resistant and secure
ergonomically and suitable for use by disabled people
to operate as standalone machines
to be integrated in an online driven management system
The Scheidt & Bachmann design methodology incorporates the use of standard
components in a modular fashion. This methodology allows Scheidt & Bachmann to
easily incorporate changes in technology as they occur.
The use of standards, both internal Scheidt & Bachmann standards and international
standards, coupled with the modular design methodology is an important aspect relating
to the long-term support of the system Scheidt & Bachmann is proposing to its
customers.
All programming is done in standard languages, and data communications use standard
interfaces and protocols. In the future, such system aspects as central computers can
be upgraded with a minimum of difficulty due to the use of standard operating systems
and interfaces.
The TVM includes the following:
TVM Housing with Lighting Top
TVM Base
15" Color TFT Touch Screen User Interface (Landscape Mode)
TVM Coin System
TVM Banknote System
Credit / Debit Card Reader
Ticket System for Credit Card Size Paper tickets with Magnetic (4 rolls)
Smart Card Dispenser with 2 stackers with 380 cards each (Optional)
Smart Card Reader Hardware (Optional)
TVM Computer System
Power Supply, Battery Backup
Heating and cooling system
System Software
Customer Application Software
All components are field proven as they are in service in many Scheidt & Bachmann
ticket vending machines in large international projects. The computer system is based
on an industry standard PC running Windows XP Standard.

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Basic features of the system are:


Standard interfaces, such as RS485, RS232 and TCP/IP.
Modular software design the same software kernel used in all equipment. Only
different device drivers are used for different peripheral modules.
Nearly all software can be loaded and updated without hardware changes
(EPROM, etc.) via a network or using offline data transfer with PCMCIA memory
cards or USB sticks.
Design of data structure used by Scheidt & Bachmann includes tracking of
complete transaction records. That enables the most flexible use of data for all
types of reporting and data processing by the Scheidt & Bachmann Central
Support System.
Full data backup is maintained off-line in dual memory locations in fare collection
equipment. The permanent back-up media is the PCMCIA card. Data storage is
independent of fare collection equipment computer or CSS computer and
contains all transaction records even if the computer fails. The PCMCIA card can
be easily removed and the complete data records transferred to a central location
for backup data recovery.
A backup battery provides for the completion of a transaction that is in process in
case of main power loss.
The TVM will provide the following customer service capabilities
Accept cash and credit /debit cards
Read and add trips, passes and stored values
Respond to customer choice of action
Issue Smart Card (Optional)
Register the number of media of each type and price range issued and total
value of fare media sold
ADA compliance
Provide audio output of messages and instructions
Include a security and alarm system
Indicate malfunctions of the unit
Include complete on-line TVM network capability with remote TVM status
monitoring, automatic polling for sales information, a complete audit and
accounting system, ability to remotely command TVMs to reset and self-
diagnose, ability to remotely modify operating parameters, and process all credit /

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Fare collection
systems

debit card authorization


Upper Front Panel
Credit/Debit Card Slot

Speaker Coin Slot

Pin/Pad
LC Display
Smart Card target

Headphone Jack Bank note System Slots

ADA Panel ADA Panel


(Customer Interface Area) (Fare Media and Payments)
Front Panel Right Hand
Side

Front Door Lock

Graphic Panel Holder


Change and Ticket Tray
Lower Front Panel
Pedestal Locks

Access Flap

Pedestal

2.1.2 Design Requirements TVM

2.1.2.1 Circuit Breaker


The TVM has a single power switch. Any change in its position sends a message event
to the FareGo Data system and initiates an orderly shutdown when switched to OFF.

2.1.2.2 Light Fixture


The lighting top contains a bulb to illuminate the front door and a service indicator. The
service indicator will flash to inform service personnel that the TVM requires
maintenance.
The lighting top will be made of 2 mm stainless steel and is equipped with a removable,
lockable cover for service purposes.
The lighting top will also contain the air conditioning unit to ensure the TVM remains
operational in high temperature environments.

2.1.2.3 Display Screen


Though the use of LCD screens in self-service machines is an accepted industry
practice, limitations of readability under direct sunlight are given for all screens on the
market. The special design of the TVM front minimises these restrictions, as it is very
easy for the patron to provide shadow for the screen with his body.

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systems

Technical Details of the Touch Screen


The sensor is integrated within two laminated layers of lim-natron-glass. This glass is 7
mm thick (3 mm front and 4 mm back) making the sensor very robust and safe.
The advantages of this touch technology are:
This technology is not affected by moisture, rain, dirt, grease, harsh cleaning
fluids, solvents, snow and rain, thereby eliminating the need for additional
sealing.
This touch system is very easy to use, even with gloves. It is not necessary to put
any pressure on the touch panel. It is sufficient to place the finger on the surface
to activate the functionality. Depending on the size of the touch buttons which
is an adjustable parameter completely under software control it is also possible
to activate the touch screen with the heel of the palm or any other part of the
hand.
The costs for maintenance are very low because there is no drift and so there is
no recalibration required.
With a light transmission of up to 88% the resolution is < 1 mm and the position
accuracy is less than 1% from the reported position.
Further technical details of the touch screen:
Speed of response: 13msec through 4mm thick glass
Immunity to damage: glass protection provides unsurpassed impact-, vandal-
and scratch-resistance
Operating temperature: -31 F to +149 F
Detection method: Dynamic capacitance using horizontal and vertical 10 micron
diameter wires
Power requirements: Typically 5mA at 6 to 12 volts which is provided by RS232
port, USB or external source
Humidity: 0 to 90% RH @ 104F , unaffected by condensation
MTBF (Sensor): Excellent, no
known wear-out mechanism
MTBF (Controller): In excess of 1
million hours Bellcore TR332

2.1.2.4 Security
All money containers and ticket stock are
locked into the TVM. Matching security
keys are needed to release money
containers and the slide for the ticket
issuing unit. To open the money container

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itself, keys are needed, which are different from the ones needed to release these
containers. Please find below a table describing which key has to be used and the
recommended users for the different key types.
The keys and locks are manufactured by DOM, and have the key-code YXKE X ,
were X is the place holder for the various key types (sub-keying), please see table
below:
Location Key Type Function User
1 A Lock / Release: Supervisor, Maintainer,
Ticket issuing unit slide Station Agent
2 B Lock / Release: Supervisor, Revenue Service,
Coin Hopper units Maintainer
3 C Open / Close: Supervisor, Revenue
Coin Hopper units Accounting
4 B Lock / Release: Supervisor, Revenue Service,
Banknote System / Vault Maintainer
5 C Open / Close: Supervisor, Revenue
Banknote Vault Accounting
6 B Lock / Release: Supervisor, Revenue Service,
Coin Vault Maintainer
7 C Open / Close: Supervisor, Revenue
Coin Vault Accounting
8 B Lock / Release: Supervisor, Revenue Service,
Coin Escrow units drawer Maintainer
9 KEY cylinder Open / Close: Supervisor, Revenue Service,
lock TVM front door Maintainer, Station Agent

The money containers (coin vault, banknote vault, coin hoppers, and coin escrow units)
have to be opened and emptied by the revenue accounting department prior to
providing the units to the maintainer for corrective or preventive maintenance.

2.1.2.5 Cabinet
The construction material for TVM housing is shown in the following table:
Housing / Housing 2 mm stainless steel (1.4301 N)
Front Door Door 3 mm stainless steel (1.4301 N)
Encapsulating Box 2 mm stainless steel (1.4301 N)
Lighting Top 2 mm stainless steel
TVM Base 2 mm stainless steel

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Fare collection
systems

The listed construction material allows the TVM housing to be installed (with a 15 year
life) in a coastal atmosphere (not directly exposed to sea or sea spray), when all exterior
surfaces are primed and painted properly.
The TVM housing provides easy access to all of the operational components of the
Ticket Vending Machine such as:
TVM PC
Coin System
Banknote System
Ticket processing Unit
Smart Card Dispenser
Smart Card Antenna
Alarm Unit
Power converter and distribution (including a 230 VAC Maintenance Power
Socket)
Heater/Blower Unit
TFT Touch Screen
The TVM is constructed of stainless steel sheet metal. The overall construction is done
in a way to minimise any visible seams to prevent the insertion of pry bars.
Access to the TVMs will be by high security keys. PIN-entry after door opening is
required for identification of the authorized person.
Provisions are made to avoid unauthorized access to the TVM. The TVMs door is a
one-piece construction that is mounted on the front of the machine to permit revenue
and maintenance servicing. All hinges are secure and isolated from view.

2.1.2.6 Lock and Key


First of all the TVM is in general secured against unauthorized access from outside by a
front door lock (security lock with secured keying).
The lock on the front door is covered with a metal flap (stainless steel) that has to be
released by a special tool to get access to the lock.

2.1.2.7 Local Alarm


Alarm Unit
The alarm system of the Scheidt & Bachmann TVM performs two functions in case of
unauthorized access (intrusion or wrong/missing pin entry) or tilting the TVM:
It sounds a siren
It sends an alarm message to the FareGo Data system (when TVM is powered
and online)

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Intrusion Alarm
An intrusion is activated in the event that the TVM door is opened without being
unlocked. The TVM detects such an occurrence via the door contact, the bolt bar
control contact and the locking contacts. Upon opening, the door lock contact and the
bolt bar control contact have to be activated prior to the activation of the two closed
contacts situated on the upper and lower part of the door. Otherwise, if the closed
contacts (or only one of them) are triggered without activation of the door lock and the
bolt bar control contact, e.g. in case of an opening attempt using a pry bar, an intrusion
alarm will be set off.
The following actions will be triggered in case of an intrusion alarm:
Siren 110 dB (A), local alarm for a configurable time (adjustable at the TVM and
normally set to 60 seconds)
Alarm message sent to CSS (when TVM is powered and online)
In case of a failure of the main power supply (230 V) the TVM alarm system including
siren will remain battery-buffered for at least 24 hours, if the battery buffer was fully
charged prior to the power failure (48 hours charging without buffering activities). Since
the TVM-computer (SBC-1) is shut down in case of power failure, no online message
will be sent to the FareGo Data system.
Once the alarm condition is triggered, it is only reset when a valid PIN is entered, or the
alarm unit loses power.

2.1.2.8 Ventilation
The TVM is ventilated to provide a constant temperature distribution within the TVM
during normal operation. This ventilation is controlled through a tri-point temperature
control unit.
The TVM will be equipped with an air condition system in order to operate within the
specified operating conditions.

2.1.3 Control System TVM


The TVM microprocessor assembly is based on an IBM PC compatible architecture.
The assembly controls all TVM functionality including the collection, storage and
transmission of data. A PCMCIA interface is used for the removable media support.
There are two PCMCIA data slots available and they are configured as follows:
Permanent PCMCIA data module that mirrors the transactions recorded to the
local TVM hard-drive.
Non-Permanent PCMCIA data module that is used for offline data transfer.
The TVM uses the permanent data module for backup storage of transactions that can
then later be used for offline data transfer. The term permanent refers to the fact that
this module is always mounted in the TVM and is not normally removed for transfers. An

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Fare collection
systems

offline transfer would use the non-permanent slot to transfer the data transactions to
the other PCMCIA module.
The non-permanent slot is used for the following:
Initializing a new hard-drive with the fare tables and associated operational files
Offline fare table or other software updates
Offline data transaction transfers
The term non-permanent refers to the fact that this module is not always mounted in
the TVM but is normally used for actual data transfers.

2.1.3.1 Cancel Functionality


TVMs permit cancellation of an ongoing transaction (initiated manually by the customer
or automatically by the device) under the following conditions:
Cash payment is not completed
Cashless payment medium is not inserted or tagged (credit or debit card
magnetic stripe or contactless -- stored value card, partner-issued card)
To manually cancel a transaction, the customer presses the clearly marked cancel
button on the front panel of the TVM.
Upon manual cancellation, the TVM reacts as follows:
A Transaction Cancelled message is displayed on the display screen
Coins and bills in escrow return to the customer.
TVMs provide for true escrow functionality and return the very same coins and
bills as inserted with this transaction
The TVM is ready for processing the next transactions within 5 seconds of the
cancellation (under normal operating conditions, when no more than 10 coins
and 5 bills have been inserted, and including the inter-transaction time-out)

2.1.3.2 Time Out Functionality


A time out function will be provided to limit the time between successive steps after
initiating a selection.

2.1.3.3 Audit Functionality


To provide performance statistics for maintenance and revenue staff, the TVM will
maintain internal counts of essential TVM data to allow for full recovery from loss of
transactional and fault data. The status of the following conditions will be possible to
determine at all times:
Amount of money, by denominations, in each of the currency units including
vaults, hoppers and recirculation
Number of transactions since last data download, by ticket/fare type and total

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Number of TVM failures since last data downloads


TVM events since last data download
Total money received, change issued, and overpayment accepted since last data
download
Amount of money inserted through coin slot to fill recirculation units

2.1.3.4 Data Storage and Transfer


The TVM will collect and store data in the TVMs hard drive. The TVM will transmit the
data to the FareGo Data system. All event and transaction data will be transferred to the
FareGo Data system via network connection

2.1.3.5 Alarm and Event Transmission


Scheidt & Bachmann devices provide for a wide range of events that can be classified
as alarms at the discretion of the system operator. This is fully configurable through the
workstations for authorized users. Alarms are further divided into different alarm groups
to allow for quick allocation of the type of alarm and filtering. The following table
provides an excerpt of events that are most commonly classified as alarms and their
associated alarm group.
Device Description Alarm group
General Power fail Maintenance
General Manipulation alarm Security
General Login associated alarms, such as wrong PIN, Security
unknown user ID, timeout, locked user ID, etc.
General Machine boot / shut down, along with reason for Maintenance
boot / shutdown and initiating entity
Ticket Issuing Unit Problems with the ticket issuing system, such Maintenance
as movement errors, sensor problems, read /
write errors during encoding, etc. along with
information on nature and location of problem
Ticket Issuing Unit Information on ticket stock status such as stock Revenue
low, stock end along with stock number
Ticket Issuing Unit Ticket bin full along with bin issuing system Revenue
number
Application Application status changes such as out of Computer Support
service, in service, boot, etc.
Credit / Debit System Problems with credit / debit card reader such as Maintenance
no response from reader or PIN pad or sensor
problems.
Credit / Debit System Credit and / or debit work not possible Computer Support

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Device Description Alarm group


Credit / Debit System Authorisation interrupted by user/time Security
Main Computer Problems with data carrier module such as Maintenance
module not available, cannot be read, etc.
Status changes, e.g. boot, door open, etc.
Main Computer Timeouts during login Security
Version Control Bad status of version loads Computer Support
Data Recording Problems with data recording such as file not Computer Support
Module found, drive not ready, read/write errors, drive
full, etc.

2.1.4 Auxiliary Power TVM


TVMs have a battery buffer power system that provides power to the TVM in the event
of an interruption of the main power source. The battery buffer has the capacity to:
Complete a smart media purchase transaction (only if payment for the smart
media has been completed)
Permit an orderly shutdown of TVM systems to occur
Provide power to the internal TVM alarm unit for at least a one hour period while
the main power source is not available
Permit transmission of all associated event data to the DMRS prior to the orderly
shutdown of the TVM systems

2.1.5 Bill Handling TVM

2.1.5.1 General Requirements


The TVM will be capable of accepting and Main Computer
V.11
validating and counting US paper currency Board
bills in the following denominations:
One dollar
Five Dollar
Ten Dollar
Twenty Dollar
Bank Note
Fifty Dollar Validator

One hundred Dollar


The bank note system is a Mars (company)
bank note verifier, models BNA 571-5, with a
removable security bank note vault, model
542-1. The verifier accepts multiple bank Bill Vault Lock,
Key C SEPTA 142

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note types (or variants of bank notes) depending on the selected model. Bank notes
inserted store in escrow until the transaction is either finished or canceled. Upon
cancellation, the customers actual bank notes are returned from the escrow. If a
transaction is finished satisfactorily, the bank notes move into the bank note vault
The major components of the bank note system are the validator (made-up of the
acceptor/verifier, escrow unit, and stacker) and bank note vault, as shown in the figure
below. Its unique serial number identifies each bank note vault. Encoded serial numbers
will identify the money container as a bank note vault. The device automatically reads
and identifies the bank note vault serial number. In addition, each bank note vault is
marked with a unique serial number, in a manually readable form, on the outside of the
container. The numbers will be of a sufficient size, of adequate contrast, and in the
correct orientation to be readable when the bank note vault is in place for operation
within the FVM.
The bank note handling system includes a bank note acceptor/verifier, bank note
escrow, bank note stacker, and bank note vault. The system accept s$1, $5, $10, $20,
$50 and $100 bank notes including any old and new versions in circulation at the time of
the TVM installation.

2.1.5.2 Bill Validator


The bank note acceptor/verifier, bank note escrow unit and stacker together are called
the bank note validator. The bank note vault slides into place on the bottom of the bank
note validator.
The major function of the Bank Note Validator is to accept and verify the authenticity of
all bank notes that are inserted into the TVM, recognize their value, forward the
appropriate credit signal to the main computer, and store the bank notes. The Bank
Note Validator is capable of accepting a variety of U.S. dollar denominations ($1, $5,
$10 $20, $50 and $100), and uses two bank note slots, the Insertion Slot and the Bank
note Rejection Slot. It can also provide 4-way bank note acceptance, which is client
programmable. A bank note can be inserted either end first, face up or face down.
The Bank note Insertion Slot is equipped with a light-emitting diode (LED). When the
Acceptor is ready to accept a bank note, the LED is green. While the Verifier is
processing a bank note, the LED is red and indicates it is not available to process a
bank note until current processing is completed. When the Bank Note Validator is not
operational, the LED is not illuminated, which means that no bank notes can be
processed. Once a bank note has been verified, the bank note is moved to the Bank
note Escrow Unit, and any invalid bank notes are returned via the Bank note Rejection
Slot on the bottom-front of the unit.

2.1.5.3 Bill Escrow


The bank note escrow unit is located inside at the rear of the bank note validator. The
function of the escrow unit is to store accepted and verified bank notes until the
transaction is completed, and the ticket has been issued to the customer.

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While a transaction is being processed, the escrow unit drum stores each valid bank
note on top of the previously inserted bank note. The escrow unit can hold up to 15
bank notes, which is the maximum number of bank notes accepted per transaction.
When the transaction is completed, the bank notes are moved from the escrow unit to
the bank note vault by the transport belts and the stacker (a stacking piston).
If a transaction is cancelled or an error occurs prior to the transaction being completed,
the bank notes that were inserted for the transaction are moved from the escrow unit
drum and output through the bank note rejection slot where the customer may retrieve
them.

2.1.5.4 Bill Vault


The bank note vault is located under the bank note validator. The function of the bank
note vault is to collect and store accepted and verified bank notes once a transaction is
successfully completed. Bank note vault design permits only a single placement of the
bank note vault into the TVM after emptying. A shutter locks in a position to close off the
opening when the bank note vault is removed. Bank notes vault capacity is 2,000 bank
notes nominally.
The bank note vault is typically removed by field revenue personnel then opened,
counted and reconciled by accounting revenue personnel. It is secured in place with a
retaining lock. The red/green flag on the bank note vault is red whenever the vault is in
the TVM and when it is initially removed from the TVM. The flag turns green when the
vault is opened using Key C and remains green until the vault is closed, installed, and
then locked in the TVM.
The vaults are equipped with two different locks: one to remove the vault from the TVM,
the other to open the vault. Therefore, the bank note vaults in the field are fully locked
and not accessible to the revenue personnel.
Each bank note vault is identified with a unique serial number. This ID is coded in an
EEPROM and is transferred to the TVM by a contact on the vault. Each bank note unit
in the TVM has a contact at the appropriate position to read the serial numbers of the
inserted bank note vault. On removal of the bank note vault, the TVM recognizes which
vault has been removed. Similarly, it recognizes the insertion. The insertion of the very
same vault (same serial number) is not allowed. The TVM will go into out-of-service
mode if the same vault is re-inserted.
The FareGo Data system is able to monitor in which TVM an individual vault is located.
A removal/insertion of the vault will create a message to the FareGo Data system,
indicating which vault was taken out/inserted by which revenue or service person. Shift
data (e.g., sales data) is recorded together with the serial number of the related bank
note vault. This allows clear reconciliation of counted and recorded revenues according
to the vault serial numbers.

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2.1.6 Coin Handling TVM

2.1.6.1 General Requirements


The purpose of the coin system is to accept, verify, store, and provide change for all
coin and bank note transactions. The TVM coin system accepts the following US
currency:
One Dollar Susan B, Anthony and Golden Dollar
Half Dollar (50 cent)
Quarters (25 cents)
Dimes (10 cents)
Nickels (5 cents)
Token
The basic functions of the TVM coin system are as follows:
After selecting a ticket the coin slot opens and coins can be inserted.
Coins inserted are validated by the electronic coin validator. Foreign coins and
detected fake coins are rejected and given back to the patron.
Coins accepted are fed Up to 3 Auxiliary
into the corresponding Coin Cassettes
recirculating coin
cassettes by means of
an electronic coin
diverter. In standard
operation mode there is
an individual
recirculating coin
cassette for each coin Coin Acceptor
Coin Slot
type accepted by the
coin system.
The recirculating
Up to 6 Recirculating
cassettes are used as
Coin Cassettes
an escrow as well as
for change giving.
When a payment
transaction is cancelled
by the patron the coins
inserted are given back
out of the recirculating
cassettes. Coin Vault

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If a recirculating cassette is filled completely, the coins accepted during 'old


transactions' are distributed to the coin vault via an overflow exit.
Change is given out of the recirculating cassettes and if there is not enough
money in the recirculating cassettes out of the auxiliary coin cassettes (non re-
circulating coin hoppers).
If there is not enough change available, the TVM will switch to 'Exact Fare mode.
If the coin vault is full the TVM does not accept payment by coins and displays
this status by an associated appropriate indication to the patron. The TVM also
notifies this status to the CSS by an event.
All change from the TVM is dispensed by the coin system.

2.1.6.2 Coin Slot


The coin system has a mechanical shutter that seals the coin slot between transactions.
This coin slot will automatically open for cash based transactions but not for electronic
payment transactions.
The coin slot is manufactured to match precisely the coin acceptor, but is still made as a
separate unit. This foregoes unnecessary coin diversions and jams.

2.1.6.3 Coin Validator


Inserted coins pass through the coin slot by gravity to
the coin acceptor. The coin acceptor NRI-model G-
13.MFT09V30/5 is used.
The coin verification is based on diameter, thickness
and metallic content. The settings from which
comparisons are made are established by the NRI
programming station and are based on US coins in
general circulation. This information is stored internally.
The coin acceptor provides 2 blocks of 12 validation channels each. At any time, only
one of the blocks can be active. Switching from one block to the other one is done by
means of the TVM software. In Scheidt & Bachmann TVMs, as standard, one block is
programmed for validating national coins, the second is programmed for validating
URO-coins.
The 12 validating channels of a block are assigned to the 6 recirculating coin cassettes
of the Scheidt & Bachmann coin system.
The individual channels may be activated / deactivated by means of dip switches.
The national block of the coin acceptor is programmed to accept $0.05, $0.10, $0.25,
$0.50, $1.00 coins

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Under normal operating conditions in the normal validating channel 100% of the valid
coins in public use are accepted after the 1st insertion. In the narrow validating channel
99% of the coins are accepted after the 1st insertion.
The coin diverter MV20 is located just below the coin verifier. The transport and the
direction of the coins are controlled by a microprocessor. The microprocessor analyses
directly the signal from the coin verifier and guides the coin to the appropriate coin
magazine. When the coin has reached the correct position the coin diverter processor
sends a signal to the coin controller board. Then the coin controller board sends a
signal to the solenoid and opens the coin flap, so that the coin is dropped into the coin
cassette.

2.1.6.4 Coin Recirculation


The recirculating coin cassette is electronically encoded and has a serial number that is
visible from the outside. A cassette for each type of coin accepted will be provided.
The recirculating coin cassettes support the following:
Removal of a coin cassette will create an
event and an event message can be sent
to the CSS. This event message will
include the contents of the cassette and
the unit number.
The capacities are as follows:
Coin Type Capacity
$1 106
50cent 106
25cent 106
10cent 148
5cent 124

Each cassette and corresponding slot is


clearly labelled as to which coin type is accepted. This also facilitates quick and easy
exchanges.
Cassettes can only be installed in one direction.

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The cassettes are constructed to withstand being dropped when either fully loaded or
empty without sustaining distortion, operational impediments or security breaches.

Coin Entry Overflow into


Coin Vault

Coin Exit to Coin/Ticket Tray


( Cancellation and Change Giving )

2.1.6.5 Coin Vault


The coin vault for accepting coin cassette overflow is electronically encoded and has a
serial number that is clearly visible from the outside. The coin vault is located near the
front of the TVM to facilitate easy exchange by revenue service personnel. The coin
vault has no openings when removed from the TVM and conforms to the following
specifications:
The volume is approx. 7 dm.
Removal and reinsertion of the same vault is not possible
The vault can only be installed in one direction.
The vault is constructed to withstand being dropped when either fully loaded or
empty without sustaining distortion, operational impediments or security
breaches.

2.1.6.6 Auxiliary Change Storage Units


The auxiliary coin magazine is electronically encoded and has a serial number that is
visible from the outside. The auxiliary coin magazines support the following:
The coin magazine can be loaded manually.
Removal of a coin magazine will create an event and an event message can be
sent to the CSS. This event message will include the contents of the cassette
and the unit number.
The capacities are as follows:
Coin Type Capacity
$1 1,150
25c 1,400
10c 1,600

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Each magazine and corresponding slot is clearly labeled as to which coin type is
supported. This also facilitates quick and easy exchanges. The slots can be
configured by the customer as to which type of magazine will be placed in the
slot.
Magazines can only be installed in one direction.
The magazine is constructed to withstand being dropped when either fully loaded
or empty without sustaining distortion, operational impediments or security
breaches.
Please note that there is room for up to three (3) coin magazines. In this proposal three
(3) coin magazines per TVM are included. The type of magazine can be selected
according to the above table.

2.1.7 Credit / Debit (TVM)

2.1.7.1 Card Reader


The TVM accepts and processes credit / debit cards issued by financial institutions such
as American Express, Discover, MasterCard and Visa. The cashless method of paying
for tickets is with credit and/or debit cards, inserted into the magnetic stripe Card
Reader or tagged contactlessly to the smart media processor (optional) at the TVM.
The magnetic stripe credit / debit card reader is installed in the TVM door to the right of
the touch screen, directly above the PIN pad. The card readers function is to scan
magnetic information from the card when it is inserted and removed, and transmit the
information to the ECU where it is processed and forwarded to the centralized DMRS.
The TVM is equipped with a magnetic stripe card reader and PIN-pad as described in
this section.
Customer Key Pin Pad

The keypad performs two functions:


Entering of Debit Card PINs including cancellation via the Cancel button for debit
card payments
Application Control for visually impaired patrons; buttons to be pressed for certain
selections/commands are announced by the FVMs audio system
Key features of the keypad are:
10 numeric keys in ATM-style configuration
ENTER and CLEAR key
Choice of two cryptographic key management schemes: Master/Session
DUKPT (Derived Unique Key Per Transaction)
ASCII character command protocol
RS 232 Communication

For operation by visually impaired patrons, the center key (5) of the numeric pad is
equipped with a raised dot

SEPTA 151

The keypad on the TVM allows entry of a personal identification number (PIN) code
when a debit card is used for payment. Hardware encryption is provided for debit card
transactions.

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Software
The credit / debit handling at the TVM is controlled by Scheidt & Bachmann-developed
software modules that communicate on-line with the FareGo Data system in order to
perform the cashless transaction.
Upon use of a credit / debit card (magnetic stripe via the reader described here, or
contactless via the SMP), the TVM will check locally if the card data read actually can
be read as a payment medium. If this check cannot be verified, an appropriate message
will be displayed, typically insert/tag card once more. Successfully read as payment
card information, the card data is processed by the FareGo Data system, where a
central check against a negative list and a velocity check are performed. With these
tests passed, the FareGo Data system requests an online authorization to the
clearinghouse for which the system is configured. The FareGo Data system will receive
an OK not Not-OK from the Clearing House, which is provided back to the TVM
which originated the transaction.
With this information received back, the TVM will finalize its transaction. Denied
authorization requests are recorded in the TVMs transaction records including a denial
reason according to the details provided with the Not OK message.
This cashless payment processing principle is implemented in each Scheidt &
Bachmann USA fare collection project which includes cashless payment.
Magnetic Bank Card Reader
The credit / debit card reader will be the model MagTek IntelliStripe 65, manually
operated (dip-insertion) hybrid card reader, designed for unattended terminal
applications. The following features are found in the MagTek IntelliStripe 65:
Vandal resistant chassis incorporating coin and half card drop out while
preventing bent cards falling into the terminal
Secure gate to prevent coin insertion
8 smart card contacts (for optional e-purse payment)
Up to 3 tracks of magnetic reading with bi-directional read capability
Multiple mounting options including front mount brackets or side mount pins
Card latch/lock
Power failure automatic latch/lock release system
Fraud wire detection system
Low power operation
12 volt electronics
On board Security Access Module (SAM) with support for up to 7 SAMs located
on an additional PCB

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Drivers for Windows 2000, Windows NT, Windows 98, Windows 95, Windows XP
RS 232 communication interface
The Card Reader reads cards that meet standards defined by ISO 7810, 7811-1, 7811-
2, 7811-3, 7811-4, 7811-5, and 7811-6.
Contactless Bank Card Reader (Optional)
The smart card reader interface is Scheidt & Bachmann's own design, manufactured
and developed fully in-house.
The reader is specifically developed for the use in public transport environments. The
compact, robust and light-weight execution withstands harsh environments, especially
with respect to shock, vibration and temperature. It supports high-level commands for
short transaction communication cycles.

The reader supports the handling of all layers of ISO14443 Type A or B contactless
smart cards as well as the following industrial standard cards:
MIFARE Classic 1 & 4 kByte memory cards, according to ISO 14443, parts 1
3
MIFARE Ultralight processor cards
MIFARE DESfire processor cards, according to ISO 14443, parts 1 4
MIFARE Plus processor cards
Calypso CD 21 cards
NFC communication technology will be supported
The reader has full ITSO 2.1.4 certification
EMVCo authorization level 1 and 2 as well as KA certification are in progress
The reader provides four slots for ISO 7816 compatible Secure Access Modules (SAM).
SAMs will be provided by the Central Server operator. SAMs are not included in the
field devices.

2.1.7.2 Receipt Printing


The TVM incorporates a thermal receipt printer which is used for the production of
receipts and local service reports. This third party component uses standard thermal

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receipt stock (80mm) which is easily loadable. Receipts will be issued to the
ticket/change tray.
Printed characters are produced with a minimum height of 0.12 inches. The
approximate height to width ratio of the characters will be 5:3.

2.1.8 Fare Media Issuance TVM


The issuing system for credit card sized tickets and/or contactless ISO smart cards
comprises modules entirely developed by Scheidt & Bachmann for various vending
applications. The modules are used in Scheidt & Bachmann ticket vending machines,
fare gates, ticket office machines as well as in all types of equipment for parking
systems.
Configuration
The TVM housing incorporates two complete issuing systems. Each of the systems is
mounted separately on a mounting frame, slide track mounted to the TVM cabinet.
Slide 1 will be configured as follows:
2 magnetic encoder
2 thermal direct printer
1 feed cut unit
1 controller and DC power transformer
TVM ticket stock: 4 ticket rolls
Slide 2 will not be used, but can be equipped with additional rolls of ticket stock, card
dispenser, or a combination of both.
Ticket Issuing Modules
The ticket system offered here is configured for processing commercially available ISO
credit card size tickets with full printing on the front face. It includes the following
components:
Magnetic Ticket Encoder/Decoder MTD/E-12. The magnetic ticket en-coder /
decoder is able to read, write and verify magnetic tickets.
Ticket Printer MTP-12. The printing technology used is thermal direct printing. It
can provide full graphics printing features and an extremely short print time.
Ticket Feeder MTF-12. The ticket feeder provides a cutter mechanism and is
designed to handle up to 2 different stocks with a unique transport mechanism.
All modules and parts of the ticket handling system are easily accessible and ticket jams
can be cleared without the use of tools with fingertip maintenance. With this
configuration the TVM can dispense 4 different rolls of media, whether it be paper
tickets, poly, or triplex.
Magnetic Ticket Encoder / Decoder

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The encoder / decoder unit provides


Feeding mechanism for ejection of tickets.
Adjustable magnetic head for encoding the tickets.
Read after write verification
Processor controlled stepper motors, which allow for variable transport speed of
the ticket.
Scheidt & Bachmann will configure our TVMs to encode magnetic media utilizing
the GFI format provided by the City of Fort Collins.
Ticket Printer
The proposed ticket printer MTP-12 for credit card size tickets uses thermal direct
printing technology. Thermal direct printing offers the following advantages over other
technical solutions such as dot matrix, thermal direct transfer or inkjet printers:
Lowest maintenance costs in labor and material because not having to change
any cartridges or ribbons on the printer outweighs the slightly increased costs of
ticket material.
Constant print quality over the lifetime of the print head.
High lifetime.
Printing can be done with a speed of 80 mm/sec and ensures shortest possible
transaction time.
The area that can be printed on is from 1 mm from the left-hand side of the ticket to 1
mm from the right-hand side over the full length, thus covering the full surface of the
ticket (length is defined as: parallel to transport direction = parallel to magnetic stripe).
Ticket Feeder
The ticket feeder MTF-12 for credit card size tickets can handle up to 2 different ticket
stocks. For each stock a separate drive with its own stepper motor is provided. The
tickets can be held on rolls or as fan fold stock. Included in this proposal is the use of
rolls. The maximum outer diameter for the rolls is 260 mm.
A cutter device is integrated in the feeder unit.
The tickets are fed into the magnetic ticket system from below. After being cut from the
stock, the tickets reach the ticket path where they are printed and encoded.

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Smart Card Issuing Modules (Optional)


Introduction to the Hardware Module
The major function of the dispenser unit is to
hold the ticket stock, and to issue Smart
Cards on demand. The dispensers are
located at the top end of the printer unit on
the printer mounting frame. The Smart Card
Dispenser Upgrade Kit comprises of the
following main components:
Two cascaded dispensers
Card chute to distribute the card to the
ticket issue tray
Smart Card antenna in front of the
dispenser unit connected the external
Smart Card reader
Decollator
The decollator contains a feed drive, a
decollator drive, a pair of decollator rollers, a
pass-through path with card transport and a
fork light barrier as a transport sensor.
Card Lift
The major function of the card lift is to
transport the cards to the top of the
magazine. The card lift is located in the bottom of the card magazine.
Card Magazine
The card magazine stores pre-initialized Smart Card stock. It consists of the card lift
platform and two covers. The card magazine can be easily removed and replaced and
is able to hold approx. 380 cards according to ISO 7816 standard. Filling of card
magazines is done in the back office.
Installation of the Smart Card Dispenser
The Smart Card dispenser will be mounted to the second issuing system mounting
frame. The following picture shows the dispenser positioning after installation. To feed
the issued Smart Cards to the issue tray a mechanical shaft is mounted in front of the
dispenser units.

2.1.8.1 Fare Media Inventory


The TVM will have software for counting and monitoring of the card levels. A warning
signal will be sent to the FareGo Data system when the minimum level is detected for
stock replenishment.

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2.1.8.2 Fare Media Jams


If a smart card jam is detected the TVM will not allow a customer to select the smart
card purchase option in the TVM menu. The TVM will provide the option for the
customer to select other fare media options.
If media types are inoperable the TVM will switch to the "OutofService condition.

2.1.9 Report Journals (TVM)


TVM Report Printing
Each TVM provides preprogrammed report templates upon request for the City of Fort
Collins Revenue Service staff using the TVM receipt stock.
The following reports may be configured:
Cash Container Contents
Reports for the Cash Container may be drawn in the previously configured formats or
customized. Samples of Cash Container Contents Reports for cash statistics are:
Cash accumulated by sales/cash issued
Cash removed/inserted by revenue
Total cash on hand
The Exchange Card reports that may be requested regarding cash flows and handling:
Cash on hand
Cash in the magazine
Cash in the vault
Bills in the vault
Stock Report
Our Stock Report indicates the status of the ticket stack and the serial numbers of all of
the statistical events.
Media Failure
Multiple types of reports may be generated by the Reports and Statistics reporting suite
in our FVMs, including custom and configurable reports.

2.1.10 Customer User Interface TVM

2.1.10.1 Display Screen Interface


The display screen will display instructions, information, and user interface and
be capable of displaying both text and graphics.
The display screen will be the primary means of interface between the TVM and
customer.

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The TVM display screen will be user friendly. Braille will be used to comply with
ADA guidelines.
The display will indicate amount due upon selection of fare product type and the
remaining amount due, continuously updated by the amount accepted.
All text messages and information displayed will be capable of being easily
modified.
All TVM messages will be configured in the FareGo Data system and will be
downloaded to the TVMs via both the network and a removable storage media.
All messages will be in English and Spanish with English being the default
language.

2.1.10.1.1 Customer Instructions and Response


The display screen message will respond to the use of the touch screen buttons and will
provide feedback (visual and audio) throughout the fare media purchasing process,
including step by step instructions for purchasing a fare media and error messages
responding to improper customer selections. In addition to the display screen, the TVM
also will provide audio beeps and tones to provide feedback to the customer.

2.1.10.1.2 Display of Operational Conditions


The following indications will be displayed on the screen during applicable special
operating conditions.
Exact fare only
No bills accepted
No coins accepted
Type of fare media not available
No Credit or Debit Cards Accepted
Credit/ Debit Card only
Receipt not available
Time-out transaction cancellation warning
Out of service

2.1.11 Servicing and Maintenance TVM

2.1.11.1 Revenue Servicing


All money containers and ticket stock are locked into the TVM. Matching security keys
are needed to release money containers and the slide for the ticket issuing unit. To
open the money container itself, keys are needed, which are different from the ones
needed to release these containers. The below table describing which key has to be
used and the recommended users for the different key types.

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The money containers (coin vault, banknote vault, coin hoppers, and coin escrow units)
have to be opened and emptied by the revenue accounting department prior to
providing the units to the maintainer for corrective or preventive maintenance.

2.1.12 Environmental Conditions TVM


The Ticket Vending machine will be able to operate under the following environmental
conditions:

Environmental Interference

Storage Temperature -5F to +122F

Storage Humidity 30% to 90%, non-condensing

Operating Temperature -14F to +149F

Thermal Shock Up to 30F in 2 hours

Relative Humidity Range 30% to 90%, non-condensing

Intermittent Shock Up to 1 m/s, 20 ms duration, half sine wave,


repeated at intervals of 1 second

Electromagnetic Interference
EN 55022: 1998 +A1: 2000 Radio disturbance characteristics
EN 61000-3-2: 2000 Limits for harmonic current emissions
EN 61000-3-3: 1995 Limitation of voltage fluctuations and flicker in
low-voltage supply systems
EN 50121-4 Electromagnetic Immunity Appliance railway
applications
EN 61000-4-2: 1995 Electrostatic discharge immunity tests
+A1: 1998
EN 61000-4-3: 1996 Radiated, radio frequency, electromagnetic
+A1: 1998 field immunity test
EN 61000-4-4: 1995 Electrical fast transient / burst immunity test
+A1: 2001
+A2: 2001
EN 61000-4-5:1995 Surge immunity test
+A1: 2001
EN 61000-4-6: 1996 Immunity to conducted disturbances, induced
+A1: 2001 by radio frequency fields
EN 61000-4-11: 1994 Voltage dips, short interruptions and voltage
variations immunity tests

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2.1.13 Installation Requirements TVM


Scheidt & Bachmann will install and setup all elements of the TVMs at the City of Fort
Collins designated locations. To the extent practical the TVM and the associated
equipment will be secured to prevent theft or damage. Scheidt & Bachmann will connect
the TVMs to the existing network communication and power cables. Scheidt &
Bachmann will provide a detailed operating manual for the ticket vending machine on
delivery

2.2 Management Control System

2.2.1 Introduction
To fulfil the need for a Management Control System, Scheidt & Bachmann will be
providing its FareGo Data system. The FareGo Data back office offered by Scheidt &
Bachmann is the central entity for recording data and administering the fare collection
system. The Java-based application software sets new standards in terms of user
ergonomics and intuitive operation. When developing the back office, great emphasis
was placed on the flexible extendibility of the software, so that future developments in
ticket sales and cashless payment applications can easily be integrated into the system.
The back office consists of different software modules. These can be combined with
each other and cover the following areas of the system:
Configuration of field devices

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Creation and administration of tariff data


Recording operating and settlement data
Real-time monitoring of field devices
Securing access to devices and data
e-Ticketing management
Cashless payment methods

FareGo Data supports an integrated, holistic system and provides the interfaces
required between third party systems and the Scheidt & Bachmann system
components. The device management module supports the wide range of field devices
offered by Scheidt &Bachmann, these including:
Stationary ticket vending machines
Mobile ticket vending machines
Validators
Fare gates
Point of Sale devices
Hand-held ticket inspection units

2.2.2 System architecture


The architecture of the fare collection system offered by Scheidt & Bachmann is
composed of four logical levels:
Field level
Station level
Central level
Administrative level
A standard LAN / WAN network infrastructure enables communication between the
system levels and the devices installed at the different levels.
Field devices are installed at field level. These devices include gates, ticket vending
machines, validators, point of sale devices and the corresponding local communication
equipment, such as routers and switches.
Data concentrator units and local PC workstations are deployed at station level to
control the communication processes between the field devices and the central level.
These workstations likewise enable staff at station level to access the administrative
functions implemented at the central level.

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FareGo Data as the central level Software ensures secure and proper function of the
field devices. Wide-ranging system monitoring and control programs are available to
operators for field device administration. In addition, there are generally also local
communication structures, such as network components and routers, and network
management systems, such as Domain Controller.
The administrative level is defined as the totality of all systems and services required to
support the operation of the fare collection system. Examples of such are links to
external tariff databases and credit card authorization for cashless payments.

2.2.3 System overview


The figure below provides a global system overview including FareGo Data.

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2.2.4 Software architecture


The system architecture was designed to the so-called 3-tier model with thin-client
workstations. This architecture enables reliable data access to the system files, this
forming the basis for the high integrity and availability of the system. The following 3
tiers are differentiated in this architecture:
Presentation tier, graphic user interface (GUI) between the user and the system
Execution tier, interface for visual preparation of the data.
Data retention tier, interface between the application logic and access to the
databases.
All server-side software modules of the execution tier run independently of each other in
the background as Windows services and can be administered separately. The Scheidt
& Bachmann Process System Interface (PSI) encapsulates the modules from each
other and ensures trouble-free communication between the servers and to the field
devices.
The GUIs at workplaces are based on Java and Web standards and have been
developed with special attention to ergonomic design. The software is supplied with
electronic documentation in PDF format.
FareGo Data supports remote maintenance concepts via the commonly used Microsoft
Remote Desktop Protocol (RDP) or other remote servicing software. Secure access can
be provided via VPN connections.

2.2.4.1 Supported system environments


The FareGo Data back office system is based on standard software components, such
as Microsoft's Windows operating systems, Oracle databases and Java-based
application software. It can therefore be easily integrated into an existing IT architecture.
The following system environments are supported:
Component Software
Application Server
Operating System Windows Server 2008 R2 x64 (recommended)
Windows Server 2003
Database Server
Operating System Windows Server 2008 R2 x64 (recommended)
Oracle Linux 5
Windows Server 2003
Database Oracle Database 11g (recommended)
Oracle Database 10g
Workstation

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Component Software
Operating System Microsoft Windows 7 64 bit (recommended)
Microsoft Windows XP
Java Oracle Java 7 (recommended)
Oracle Java 6

2.2.5 Hardware architecture and server models


The Scheidt & Bachmann FareGo Data back office system is generally composed of an
application server with an integrated file server and a database server. All servers are
based on standard server architectures.
Depending on the requirements, the system can be extended to take in further
hardware, such as a web server, a reporting server or other servers. In this context, one
physical server can easily take on several logical functions. The actual design of the
computing platforms depends not least on the size of the network, the operator's
requirements vis--vis performance and the strategies selected for backing-up and
archiving data. It is defined jointly with the customer during the detailed specification
process. The figure below demonstrates the scalability of the system in dependence on
the size of the network.

The offer contains the software for the Scheidt & Bachmann back office system. We
assume that the network infrastructure and the central hardware required, such as
servers, back-up system, workstations, routers, switches etc., will be provided by the
client. This likewise applies to the operating system software.

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In terms of the database, an embedded Oracle license is included for the servers
offered.

2.2.5.1 Application server


The application server in the Scheidt & Bachmann back office system is the actual
'active' communication partner. Data is polled from the subordinate system levels (field
level) and controlled by the application server via the programs running there. The sales
devices are not granted direct access to the database. Data from end devices are solely
processed upon request of the application server via upload processes running there
and are subsequently entered in the database. This 'only top down' access represents a
mechanism which ensures that only data from known end devices able to be verified by
the system are entered into the database. Manageable access rights to the back office
represent further protective measures. Data are supplied to the end devices by
analogue download mechanisms; these are likewise controlled centrally by the
application server.

2.2.5.2 File server


The file server serves to store the current application server software modules, the
transaction data from field devices and all files for processing imports and exports of
data.

2.2.5.3 Database server


The database server is designed as a transparent, consistent data depository. All data
relevant for the Scheidt & Bachmann back office are stored in the Oracle database on
this server.
Although the data from the field devices are first deposited on the file server, they are
generally imported into the database directly afterwards, i.e. immediately after they have
been uploaded. In case of data loss, the files are then still held on the field devices and
on the file server as back-ups.
As part of this proposal we have included the embedded license for Oracle. In order to
extract information from the database Scheidt & Bachmann will provide an export ability
that will provide the data in a flat file. The flat file will be provided in a manner that will
be easily imported into other databases. There are alternatives that we would be willing
to discuss which may also suit the needs of the City of Fort Collins.

2.2.5.4 Backup server


FareGo Data can be integrated seamlessly into an existing data back-up concept. Back-
ups of all data (e.g. operating systems, software, databases and transaction files) are
configured on request.
In the standard solution, regular data back-ups of file and database servers are stored
temporarily on a back-up server and later transmitted to a tape drive. Scheidt &

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Bachmann uses BackupExec from Symantec as the back-up software, although other
software packages or back-up models can be used after agreement.

2.2.5.5 Archive and purge server


In order to keep the database server lean and quick, historical data can optionally be
transmitted to a separate archive server on a regular basis. Such an archive server is a
dedicated Oracle database entity and the data are therefore permanently available for
evaluations.

2.2.5.6 Storage area networks


Storage Area Networks (SAN) are always deployed if several servers are to perform the
same functions, for example in server farms, in case of server virtualisation or for the
provision of substitute servers.

2.2.6 Database licensing


A central element of FareGo Data is the Oracle database server. Scheidt & Bachmann
offers the system with various options for database licensing, these differing from each
other in alignment and use. In this case, a FareGo Data Integration License is deployed.

2.2.6.1 FareGo Data Integration license


Functions, options and the number of licenses depend on the hardware architecture
required by the customer, the number of databases and the processors deployed, in
which virtual environments must be regarded separately.
An Oracle Full-Use license can be offered together with FareGo Data from Scheidt &
Bachmann. This, however, is not part of the FareGo Data license, but should rather be
viewed separately. If appropriate, the Oracle Full-Use license can also be provided by
the customer.

2.2.6.2 Database administration


The Oracle database integrated in FareGo Data needs to be maintained or
administered at regular intervals. The work involved in this context and its frequency
depend upon the size of the system and the customer's IT processes and includes
applications such as changing passwords, adapting the scale of the database, checking
database availability or analysing levels of performance.
Depending on the customer's business requirements, both Oracle tools and programs
from third party suppliers can be deployed for this work. Scheidt & Bachmann can
likewise administer the database as an optional service.

2.2.6.3 Database maintenance


Just as the FareGo Data license and the Oracle license are separate, the maintenance
contracts are likewise separate. Software maintenance for FareGo Data covers the

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program code of the Scheidt & Bachmann applications and enables patches to be
supplied or the software to be updated.
Database maintenance includes the installation of patches, updates and service packs
for the database. Unless agreed otherwise with Scheidt & Bachmann, these fall under
the customer's remit and they require a software maintenance contract with Oracle. If
the database license is supplied by Scheidt & Bachmann, the first year of such a
software maintenance contract can be supplied together with the database license. The
customer must order this work directly from Oracle for subsequent years.

2.2.7 Network components and band width


FareGo Data consistently uses TCP/IP-based protocols to transmit data throughout all
communication routes.
Servers and workplace computers are typically connected through an Ethernet LAN. In
order to ensure optimal performance, the bandwidth of the network should provide at
least 100 Mbit/s.
All transaction data generated in the field devices or the tariff and operating data
required by the devices can be transmitted between the control computer and the end
devices using online or offline processes.

2.2.7.1 Communication with external services


There are a number of interfaces to external services to import and export the following
data.
Tariff and settlement data for import into SAP
Import of tariff data etc. from central transport offices
Forwarding alarms
Standard protocols (such as ftp, smb or http) are commonly used, with a detailed
specification to be agreed during the system design phase.

2.2.8 FareGo Data CS

2.2.8.1 Introduction
The Scheidt & Bachmann FareGo Data back office system corresponds to current
standards with regard to technology, user ergonomics and simple extendibility.
The GUI at the back office features modern user screens which enable intuitive system
operation. The system applications have been optimised to the extent that most of them
can be executed from just one screen. The system allows several applications to be run
in different windows at the same time.
A wide range of statistical evaluations is provided to support users in their work.
Individual statistics can be compiled quickly and effectively with the software. Database

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entries are rapidly and reliably determined and sorted by means of configurable filters.
The filters used are displayed by the system and can be edited by the user at any time.
Building on the base version, additional modules can be added to FareGo Data. Thanks
to the open program architecture, new technical software developments made by the
Fare Collection Systems division can be retrofitted at any time.
The FareGo Data base version contains all the modules needed to operate and
administer a modern fare collection system:
Module Function groups
Administration Program manager
Master data administration
Data archiving
Configuration Device administration
Operating data management
Version administration
Release management
Basic tariff data management
Barcode tracking
Device monitoring Communication with the field devices
Job Scheduler
Direct commands
Alarm management
Statistical evaluations Standard reports

2.2.8.2 Operating concept of FareGo Data


All GUIs in FareGo Data follow the same principles with regard to design and operation:
The navigation bar at the top provides access to global functions at any time. It
can be individually configured by each user.
The information field on the left-hand side contains the sub-functions for the
respective module summarised into function groups.
The respective sub-function selected by the user is displayed in the main
window, this could concern tables or detailed data.
The figure below shows the main window of the GUI with the navigation bar at the top,
the information field at the side and the table shown in the main window.

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Example of the FareGo Data GUI


FareGo Data is characterised by outstanding ergonomics, something recognisable from
the many detail solutions:
Parallel processing of different modules
FareGo Data allows different modules to be run in parallel. As many modules as
needed can be kept open, facilitating even major changes to be made quickly and
efficiently.
Support for multiple monitors
Windows can be undocked from the main window and positioned on other screens. All
screen settings are saved specific to the user.
Sensible arrangement of data
The main window with its arrangement of tables and detail data provides a rapid
overview of the input data.
Filter functions
Effective filter functions enable data to be processed quickly, even where large
inventories of data are concerned. All filters used are always displayed during searches.
Filtering by multiple criteria
Filters on different fields can arbitrarily be combined, selected, or deselected.
Simple search by references

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References to other objects can be entered in almost all editing screens, e.g. a sales
device refers to a location, a device class or an operating data version. References can
be entered comfortably thanks to sophisticated filter mechanisms.
Direct reference entry (Quick Pick)
If reference numbers are known, entries can be made directly in text fields, FareGo
Data then automatically determines the matching entry.
Generating an ID proposal
During free input of ID numbers, the system immediately suggests the next free number
able to be used.
Cloning inputs
New inputs can be generated at many points from existing data records. Consistency
checks are made in this context, the result is marked in colour.
Grouping details in tabs
Detailed information is summarised into sensible groups and displayed as tabs.
Processing multiple data records
In case of multiple selection, the individual elements are offered one after the other for
processing.
Processing dates
Dates can be entered and changed with a configurable data format and corresponding
selection windows, a quick entry of the current time is possible in many places.

2.2.9 Administration

2.2.9.1 Program manager


All software functions are bundled and managed in the Scheidt & Bachmann program
manager and, depending on the access rights, can be executed from a workstation.
Apart from access via the start menu, individual functions can be added to the quick-
start bar or modules opened when FareGo Data is started.

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FareGo Data program manager


Active (logged in) users and the most important activities, such as the start of modules,
are logged in the database.

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2.2.9.2 Master data administration

2.2.9.2.1 Management of user groups


FareGo Data assigns users to groups, to which execution rights are assigned. The
access rights of each group are configured by the system administrator and can be
extended or adapted at any time. Members of a user group therefore only ever see the
part of the system they require for their work. Deactivated functions are suppressed by
the system. The system does not permit unauthorised access to an area not defined for
the user group.
All users in the administrator group have all rights to the background system. The
"Workshop" user group is given access rights for field devices (e.g. to execute service
commands and PIN code) and has restricted rights for the background system, to
assess and rectify disturbances.

FareGo Data management of user groups

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2.2.9.2.2 User management


A dedicated user account is set up in FareGo Data for each user of the system. The
personal data of the user can be stored, changed or blocked here. Each account
contains the user's name and password, plus the allocation to a user group. Not only
those working at the FareGo Data back office are regarded as users, but also service
technicians with access to the field devices.

FareGo Data user management

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2.2.9.3 Audit Trail


FareGo Data records all user activity. Any change of data in the database,
configurations or alike can be found in the systems audit trail. The following data
elements will be recorded:
Point in time, workstation and IP address
User
FareGo Data Module and performed activity
Success or failure of the activity
The executed SQL command
With these elements, FareGo Data implements requirements of modern IT standards
such as ISO 27001 or PCI DSS.
The Administrator may configure what is recorded and which users have access to the
recorded data. A comfortable GUI offers a 2-level-filter for many types of activities, e.g.
analysis of single events or search for critical activities.
The audit trail can be exported for the usage in other tools such as a central log server.

FareGo Data Audit Trail

2.2.9.4 Archiving data


In order to retain levels of performance for the database with regard to statistical
evaluations and reports, data inventories should be archived at regular intervals. The

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process can be initiated automatically by the system or manually by the administrator.


The archiving parameters (archiving intervals and the periods to be archived) are freely
definable.

FareGo Data archiving manager

2.2.10 Configuration

2.2.10.1 Device administration


The device administration module in FareGo Data serves to set up and maintain the
device-specific master data. Software modules are available for organising and
maintaining the following functions:
Management of the network configuration
Management of the back office system includes assigning a network address and
other network parameters to each end device and server.
Management of the workplace computers
Management of a workstation includes assigning a network address and a name
and the link up to the Scheidt & Bachmann back office system.

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Management of the classes and groups of devices


Device classes can be deployed in a versatile manner to enable differently
working devices to be grouped together. For example, a certain article could be
sold solely by devices belonging to one class, or a certain software version could
be allocated to a specific class. Reports can naturally also be filtered by device
classes.
Device groups fulfil a similar purpose, thus devices can be simply classified by
different criteria.
Management of devices (e.g. TCP/ IP address, PSI entity)
The management of devices includes assigning a device number, a network
address and allocation to a device class. If required, the assignment here can be
made to a line created beforehand or bank details can be declared for settlement
of the devices. The individual devices furthermore get linked to the applicable
tariff data.
Management of locations
The management of locations includes the definition of a location name, a
location number and assignment of sales devices to the locations.

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FareGo Data maintenance of devices

2.2.10.2 Operating data management


Operating data are the parameters specific to sub-assemblies which are required for the
correct operation of field devices, for example settings for printers or card terminals.
FareGo Data includes management of the operating data required for each assembly
group, which are activated in dependence on the configuration of the field devices.

2.2.10.3 Version administration


Maintenance of versions on the sales device software is provided by the FareGo Data
"Configuration" module. This administers, composes and provides the software versions
to be transmitted to the sales devices. The software versions always belong to one of
the categories listed below:
Version category Description
Operational data Technical parameters of sales devices.

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Version category Description


Application software Software generating the screens to operate the
machines and sell tickets.
Tariff data Data to depict the tariff structures of tickets,
location tables, group tables, relational tables
and multimedia elements, such as printed texts,
display texts and speech outputs.
System software Scheidt & Bachmann operating system
software, software to operate the device sub-
assemblies, and driver software.
Print layout software Layouts for tickets and receipts
Each category of versions can be specifically created and assigned to each device
class.

FareGo Data version administration

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After a new version has been composed, this is summarised into a new release and
transmitted to the device class of the field devices controlled by time.
During the download, the end device declares which software versions it has currently
loaded. Subsequently, only those versions that are not already present on the devices
will be transmitted. The current versions of the sales devices are stored in a constantly
updated list and these can be polled in the form of a report.

2.2.10.4 Release Management


Release Management is performed independently by FareGo Data and serves to
monitor the versions transmitted to the end devices. A release describes a consistent
data record of versions of a device class containing all the main parameters for
operating the devices. The device class releases are summarised into an overall
release, a so-called initialization release. This release has its own identification number
and describes the state of the entire system over all device classes.

Master Release

Release Device Class I Release Device Class II Release Device Class III

Version Operating Data Software


Version Operating Data Software
Version Application Software
Version Application Software
Version Tariff Software
Version Tariff Software
Version System Software
Version System Software
Version Printlayout Software
Version Printlayout Software

FareGo Data release administration


The overall release for the system and the device class releases are automatically
generated by the compilation of version information. This process is also referred to as
"initialisation data generation".
A release status contains all the valid versions of the device classes. FareGo Data
automatically compares the release status in the devices with the desired release status
through a target-actual comparison. Missing versions are downloaded automatically by
the devices. The loaded release status has a unique number which can be polled from
the sales device by means of a service command.

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2.2.10.5 Basic tariff data management


The basic tariff data management module depicts the sellable products with prices,
location tables and relations. Product prices can be changed here, new locations can be
entered and relations can be changed and added. Texts can also be stored in different
languages right through to speech outputs.
A period of validity can be declared for each product. This can be printed out upon issue
so that it can be recognised by the passenger. A product can be managed in such a
way that it can only be sold at a precisely defined time, e.g. only in the morning, only at
weekends, only during school holidays etc. It is also possible to restrict an article to
certain devices.
The tariff data are subject to version administration and have a period of validity.
Version administration allows several tariff versions to be bundled and distributed to the
end devices. New fare tariffs can be brought into the field in advance in this way and
subsequently activated in a coordinated manner.

Example of FareGo Data article maintenance

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2.2.10.6 Barcode tracking


With barcode monitoring activated in the end devices, the paper deployed can be
managed by the Scheidt & Bachmann back office system. The following functions have
been implemented and are available to users:
Monitoring the barcode serial number on the back of the ticket. A "paper jump"
event is generated if a gap is recognised in the barcode serial numbers. This
could be caused by changing a roll of paper, by an error (such as a paper jam in
the printer) or by service personnel tearing off single tickets.
Recording the respective barcode number per stack at the start and end of the
shift.
Generating an event when a new roll of paper is loaded.
A lack of paper is reported by the end device to the background system. The
report is generated from the quantity of barcode numbers remaining, which can
be set in the system.
Evaluations in the background system. This report can be used to verify, for
example, whether all tickets on a roll of paper have been processed, or whether
half a paper roll was removed from a device and loaded into another device.
The barcode information from the end device is stored in the sales data as an additional
data element. Recording barcodes enables comprehensive, additional security and
monitoring action to be taken to prevent tickets being manipulated.

2.2.11 Device monitoring

2.2.11.1 Communication with the field devices


All transaction data generated by the field devices or the tariff and operating data
required by the field devices can be transmitted between the back office and the field
devices in an online or offline process.
Data transmissions between the back office and the field devices can be encrypted, if
required.

2.2.11.1.1 Online connection


Devices can be connected online through a LAN or via a GPRS/UMTS interface.
TCP/IP is used over all communication routes to address the communication partners.
Data exchange can be initiated by using the Scheduler, i.e. controlled by time. The
bandwidth required for communications between the field devices and FareGo Data
depends to a great extent on the functions implemented, e.g. non-cash payments or e-
Ticketing. The capacity is calculated during the detailed design of the system, typical
values lie between a few 100 kbit/s and 10 Mbit/s per station.
Field devices derive the time from the background system in a uniform manner, a
synchronisation is made when data is uploaded.

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2.2.11.1.2 Offline linkage


USB sticks are deployed as offline data carriers. This enables data to be exchanged
between devices and the Scheidt & Bachmann background system.
The data carriers can be used as a central, unique data module for all functions, such
as version update, disposing of transaction data and administering hot lists.

2.2.11.2 Job Scheduler


The exchange of data between the field devices and the back office is coordinated and
controlled using the job Scheduler function. The system automatically executes
scheduled data transmissions for the online devices at pre-set times. Unplanned data
transmissions can also be initiated by the administrator at any time.
The following tasks are performed by the schedule planner on a regular basis.
Collect data from the devices at set times
Transmit data to the devices at set times
Collect data from external applications / systems
Transmit data to external applications / systems
Execute commands to control devices
All upload and download functions in the system are controlled and administered by Job
Scheduler based on time. It can be configured whether a transaction is a one-off or a
repeating process (by time interval, e.g. always on Sunday at 23:30 hrs or every day).

FareGo Data Job Scheduler

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Job Scheduler enables new jobs to be defined and transmitted to the system.
Furthermore, a control mechanism is implemented which enables the course and the
correct end of the job, or any errors which occurred during execution, to be monitored
and recorded.
An upload or a download can be ordered for single devices, device classes or groups of
device classes - separate from each other - through Job Scheduler.
Parameters which the system collects whilst executing a job can be viewed using the
history function in job administration. These parameters are execution status, start of
execution, last attempt at execution and the time that execution succeeded.

2.2.11.2.1 Download function


All software versions ready for transmission to end devices are downloaded in a
separate process. The timing of the start of the download process is controlled by Job
Scheduler. Devices declare which versions they have during the communication
between the central download process and the version review function in each device.
The only versions subsequently transmitted to the devices are those which they do not
already have. This procedure ensures that all devices have the same software and
operating data stati after a download cycle, and that transmissions are made efficiently
in the shortest time possible.
After each download, a list (kept by the system) of the software versions currently
downloaded to the sales devices is updated. The contents of the table are displayed in
the form of a report in the FareGo Data status monitor, or are printed out for further use,
and enable the status of the versions downloaded to the sales devices to be reviewed at
a glance.

2.2.11.2.2 Upload function


The same mechanisms used for the download function are also deployed for uploading
sales data and technical information.
All incoming data are entered into the central database run by the back office system,
from where they are available for further processing.
Data is checked for consistency during transmission. When the transmission fails, the
data record is deleted and the device requests that the data be transmitted again.

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FareGo Data job history

2.2.11.3 Direct commands


Providing that the sales devices have an online connection (LAN or wireless) to FareGo
Data, various remote control commands can be sent to the devices from a screen
selection form. Depending on the type of device, a number of remote control commands
can be issued, such as:
Set end device to "ready for sales" / "out of service
Soft start an end device (reboot)
Activate / deactivate coin acceptance
Activate / deactivate individual coin values in coin acceptance
Activate / deactivate all banknote processing
Activate / deactivate individual note values in banknote acceptance (single bank
note denominations)
Activate / deactivate all credit / debit payments
Activate / deactivate individual payment methods in credit / debit payments
Manual status query to single field devices
Manually set the date and time at end devices
Status query

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FareGo Data direct commands


All direct commands can be sent to individual end devices or as a collective job to
device groups, device classes, devices of a line or to all end devices.

2.2.11.4 Alarm management


Alarm management for field devices is configured in the master data management
module of the devices and can be controlled from there right down to single alarms. All
error messages from field devices connected online are recorded centrally by FareGo
Data.
Alarm management provides two modules for assessing faults and forwarding notice of
these.

2.2.11.4.1 Action in case of an alarm


Online alarms are sequentially recorded and displayed by the alarm management
module. The alarm messages received from field devices are categorised based on
configuration data for further processing and are then forwarded to staff on-call. The
figure below shows a listing of the alarm messages received.

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FareGo Data alarm manager

2.2.11.4.2 Forwarding alarms


In general, FareGo Data offers the option of notifying certain events to the external
offices concerned (e.g. service technicians, police, etc.) via SMS or e-Mail. Therefore,
device groups and users can managed in FareGo Datas "Alarm Processor Groups"
module. A prerequisite for this is that the client has an appropriately configured SMS or
e-Mail server.
In the course of user management, an allocation of time profiles and availability profiles
is administered, so that preset events can also be forwarded to those people on duty.
Time / date rules can be compiled for this purpose and allocated to profile groups. Work
rotas, shift work amongst service technicians or even those staff on-call can thus be
depicted.

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FareGo Data screen form for editing alarm forwarding

2.2.12 Reporting
Sales devices from Scheidt & Bachmann document all sales transactions, technical
events and access data without exception in log files. This is referred to as transaction
recording. The elements of transaction recording form the data basis for all the
evaluations and reports available from the sales device and in the background.
FareGo Data provides wide-ranging statistics functions for authorised users to evaluate
transaction data. Statistics can be compiled automatically by the system as a routine at
scheduled times, or they can be generated individually by the user.
The figure below shows the screen form for statistical evaluations with the window for
selecting preconfigured filters.

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FareGo Data statistical evaluation screen form


The following filters and sorting routines have been preinstalled to allow users to
generate individual statistics.
Filter by prescribed periods, such as day, month, quarter, year or shift, or by a
freely definable period by declaring the day and hour of the start and end date.
Filter by device classes, devices or shifts
Filter by predefined events (event codes)
The evaluations generated are depicted in tabular form and can be saved in a number
of different formats (doc, pdf, csv, xls).

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Example table for statistical evaluations


FareGo Data is supplied with a set of predefined, standard evaluations which cover the
majority of assessments required. Additional evaluations can be installed subsequently
at any time and adapted to the needs of the customer.

2.2.12.1 Standard evaluations


The following standard evaluations are contained in the FareGo Data basis package:

Sales statistics

Turnover global Statistics on the total turnover of the system,


referred to the selected sales period.

Turnover by station Statistics on the turnover of selected stations,


referred to the selected sales period.

Turnover by device Statistics on the turnover of selected devices,


referred to the selected sales period.

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Turnover by article Statistics on the turnover of selected articles


including sales figures, referred to the selected
sales period.

Shift turnover by person Statistics on the turnover of selected sellers.

Turnover by payment method Turnover by cash / non-cash sales

Single sales Detailed list of all sales

Event statistics

Event statistics Statistics on all events referred to a device


class and the selected period.

Exchange vaults Record of all changes of money boxes.

Operating log by person Statistics on all events referred to a person.

Online status Statistics on the online availability of field


devices.

Device components status Statistics on the online availability of individual


components in the field devices with display of
the restrictions on the sales capability of the
device components.

Device version status Statistics on the current software version of the


devices.

Upload statistics Statistics on the proper transmission of shift


data to all field devices.
(missing main shifts)

2.2.13 FareGo Data add-ons


FareGo Data offers a series of add-on modules 1. These can be added-on individually to
extend the functions of the FareGo Data basis version:
FareGo Data Monitor+ Extended device monitoring
FareGo Data Tariff+ Extended fare tariff management
FareGo Data Archive+ Retention of archive data in a database
FareGo Data Paper+ Tracking rolls of paper

1
Further modules under development

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FareGo Data Transfer+ Data export/import

2.2.14 FareGo Data Monitor+


FareGo Data Monitor+ provides the operator with a comprehensive overview of the
current operating state of the field devices and their sub-assemblies in real-time. Faults
can be analysed down to the device sub-assembly level, the linkage with other FareGo
Data modules enables any disturbances to be quickly rectified.

FareGo Data status monitor


The network segment under review can be selected from the information field at the
side of the main screen. Filtering by devices, device classes, device groups, lines and
stations is possible at any time. The field already contains a classification of the state of
the devices.
The main window shows detailed information on selected groups of devices, optionally
either in a graphic view with explanatory icons or in a diagrammatic sub-assembly view.
Coloured symbols in the views allow the user to "jump" down to the subordinate level,
e.g. from the line plan down to stations. Any disturbances can be quickly recognised
and diagnosed in this way.

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FareGo Data status monitor sub-assembly view.


The status monitor furthermore integrates online alarm messages, version status and
counter readings, so that a complete picture of the state of the system can be
generated. Direct commands and device management are called up directly without
complications. The status monitor is thus a central tool in the day-to-day running of the
system.

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2.2.15 FareGo Data Tariff+


Whilst the FareGo Data Basis tariff data management module allows simple tasks to be
performed, such as amending prices or correcting relations, the FareGo Data Tariff+
add-on contains all the tools required to independently enter and manage new fare
tariffs, right through to changing a device's user interface and print layouts.

2.2.15.1 Editing print layouts


As a rule, articles are assigned to predefined print layouts. These determine the size
and other characteristics of the paper, as well as the graphics and texts to be printed
out plus their format. However, a dedicated layout can be assigned to each article, if
necessary.
Layouts are administered and edited via a GUI. Editing the print layout enables different
elements to be freely positioned and formatted within the extent allowed by the printers
capabilities. For example:
Fixed texts
Variable texts from the tariff data (e.g. date, price, zone, etc.)
Variable texts from the device configuration (e.g. device number)
Variable texts from the IBIS (e.g. line or route)
Graphics (e.g. constant bitmaps, variable bitmaps or lines)
Space reserved for barcodes
The aforesaid elements allow an individual presentation of various ticket layouts.
Layouts are specific to each device group, they are bundled per device group and
administered by version.

2.2.15.2 Screen layout editor


A screen editor has been integrated into the overall system in order to offer users the
greatest possible degree of freedom and convenience. This feature allows users to load
the sales screen forms of the sales devices into the editor and adapt them there.

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FareGo Data screen editor start screen


Changes e.g. if a special ticket is launched can be created with the screen editor
and stored with the appropriate attributes. So-called quick buttons, which draw on the
Windows functions, are integrated in the program to simplify the individual work steps
with the editor. In this way, an element can be quickly and simply copied and inserted.
The following changes to the application can be made simply with the help of the editor:
Change to the formatting/appearance of a message
Change to the formatting/appearance of a screen button
Change of background images
Render existing screen elements invisible
Make predefined screen elements visible that had previously been hidden
Add new tickets based on the the same business logic as existing tickets
Change the application parameters (limits, timeouts)
New assignment of existing print layouts to elements

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FareGo Data screen editor editing elements (1)

FareGo Data screen editor editing elements (2)


Once the editing work has been completed, the screen editor offers the option of
inspecting the change to the application in a preview window.

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FareGo Data screen editor application preview


Applications are versioned and are downloaded to the sales devices together with
operating data and system software.

2.2.16 FareGo Data Archive+


An "Archiving and Disposal" tool is provided for backing-up and archiving data. This
tool, which is contained even in FareGo Data Basic, is tailored to the requirements and
offers the necessary flexibility for configuring specific periods of time. The system
exports the data in simple files to the place where they are to be archived or from where
they can be re-imported.
The FareGo Data Archive+ add-on transmits data to be archived to a separate database
server. The data remain available for evaluations there. This produces the following
benefits:
The FareGo Data database stays lean and healthy
FareGo Data. as a real-time system, is not loaded down by resource-gobbling
inquiries concerning historical data
With regard to archiving, a differentiation is made between dynamic and static data.
Static data are understood to be (sales device) configuration data, for example, whilst
dynamic data could be, say, sales transactions.

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How archiving functions


Dynamic data are always context sensitive, they must therefore be assigned to static
data so that they can be interpreted. Only those field devices which are managed by the
system can generate transaction data (sales data). When the archiving and disposal
function is executed, the data to be archived (e.g. transaction data, event and alarm
data) are moved to a separate archive database. Moreover, the archived data can be
written as Oracle export files for the purpose of data back-ups. The Oracle export files
contain both the static and the dynamic data. Once the archiving and disposal function
has been launched, the application checks whether the static data are still up-to-date
since the last time the function was executed. If this is not the case, all static data are
copied to the archive database. Once the static data have been archived, the dynamic
data are then archived.
In other words, the archive database is a place off the beaten track to store transaction
data, whilst these can still be drawn on for evaluations in the same way as those in the
current database.
FareGo Data Archive+ requires a separate database server including the necessary
operating system and database licenses.

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2.2.17 FareGo Data Paper+


The FareGo Data Paper+ option adds a comprehensive paper roll management tool to
the functionality of the FareGo Data system. It is not included in this proposal but is an
available option.
The tool depicts the complete life cycle of the paper used for ticketing, from delivery to
issue through to the destruction of residual rolls.
The paper sort, the first roll number and the number of rolls are recorded when paper is
delivered to the stores. The system allocates a unique delivery number to the delivery.
The background system independently breaks down deliveries of paper into rolls. Each
roll is subsequently described and identified in the system by its first barcode number
and barcode quantity.

Preparing an issue delivery note

In principle, rolls are identified and allocated to a delivery/person using their first
barcode number in order to generate a paper delivery note upon hand-out. A planned
recipient and a target destination can be entered when the delivery note is being
prepared. The delivery notes are printed out and are countersigned by the recipient
upon handover. A return delivery note is generated in the background system for
returns, which credits the rolls allocated to the person. Other changes of status, such as
the insertion and removal of rolls in end devices or the destruction of rolls or roll
residues, are likewise supported by the tool. Only certain changes of state are allowed
here, e.g. a roll that has not been issued cannot be loaded into a device.

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2.2.18 FareGo Data Transfer+


As a rule, FareGo Data installations are tied into an existing IT infrastructure. This
requires an exchange of data with other software packages in both directions, i.e. data
need to be imported as well as exported.
FareGo Data contains a framework for administering import/export processes, on which
any adapter can be hooked in. In principle, many exports and all imports can be
adapted on request to take local circumstances into account , even if integration can be
simplified in many places by standard modules.
The license of FareGo Data Transfer+ includes the import/export framework plus one of
the agvailable adapters. Necessary efforts to adapt an import or export module depend
on the magnitude of changes and will be separately specified and offered.

2.2.18.1 Export interfaces


Time controlled functions predominate for exports. As a rule, data are exported on a
daily or weekly basis. Sales data or events are likely candidates for export.
A cyclic job is set up in FareGo Data to generate an export. Exports generated in this
way are then available, depending on the settings, e.g. as files. All exports executed
can be inspected in the revision history.
The following are available as standard modules, although customer-specific
adaptations can be made on request:

Export Data types Adaptable?

Generic XML export Sales data No

Generic ASCII export Sales data No

Other Sales data or events Mandatory

2.2.18.2 Import interfaces


Importing data / information on fare tariffs is common practice in numerous projects in
order to use existing information and structures. For this purpose, the Scheidt &
Bachmann back office provides a framework under Transfer+ to import external data.
This usually concerns release lists, blockage lists or fare tariff data.
Imported data on fare tariffs (articles, relations, tariff zones etc.) are versioned and can
be subsequently edited. After import and subsequent editing in the Scheidt & Bachmann
back office system, they are available for download to the field devices.
As imports are customer-specific to a great degree, they are specified and ordered
separately.

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Import Data types Adaptable?

Any Varies, mostly tariff data Mandatory

Import structures need to be agreed in the form of a detailed specification so that any
adaptations to existing import structures that are required can be made.

Example of a FareGo Data import form

2.3 Quality & Testing


At Scheidt & Bachmann we believe that quality is an essential part of providing excellent
products to meet and exceed our customers requirements, and to support that
necessity we have dedicated ourselves to develop and refine our Quality Assurance
Processes.
Quality assurance process
The Scheidt & Bachmann Quality Management System established the processes used
to deliver products and servers per the customers requirements. It is applicable to
design, manufacture, sales and servicing activities. Scheidt & Bachmann is certified
according to ISO 9001:2000 by Lloyds Register Quality Assurance. Our first
certification was achieved in February 1993.
At Scheidt & Bachmann, we emphasize that quality is a joint task for the entire company
and all concerned parties, requiring the continuous commitment and cooperation of

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every employee, beyond the limits of divisions and functions. We achieve total quality
by consistently eliminating sources of faults, in all functional areas during the processing
of an order, from the point of marketing, to the installation, and use of our systems.
We entrust all managers with the execution of Quality Tasks. They have total
responsibility for establishing, maintaining, and monitoring the Quality Assurance
System as applied to their area of responsibility and meeting ISO 9001:2000 Standards.
Our efforts are to exceed, at all levels, the standards set to ISO 9001:2000 and offer our
customers the best product and services in the industry. It is our continuous
commitment to safe-guard and strengthen the reputation and success of our company.
The Quality Assurance Department of Scheidt & Bachmann represents a central
function within the organization of the Scheidt & Bachmann Group. The head of Quality
Assurance is responsible for all quality issues within the company with principal duties
as follows:
Support of the organization of QM systems
Central coordination of the documentation
Recording and assessment of all evaluations of the quality management systems
of subsidiaries that are affiliated with the QM system
Supervision of internal audits in the subsidiaries
Execution of audits
Forcing of the development of the QM system
The Quality Assurance Department is a separate organization from the departments
responsible for the design and delivery of products and services. However, Quality
Assurance personnel are critical members of the project team as they collaborate with
the Project Manager in developing and executing the test program to verify that the
products and services meet the design specifications agreed to with the customer.
Design and Development Planning
Any design and development activity is documented by describing the activities and
associated responsibilities. These are updated as the design progress progresses.
Included in these plans are the steps to check the development phases (evaluation,
verification, validation).
Individual product-related requirements are established and documented as design
specifications. The completed design is results in manufacturing instruction and
drawings, a functional specification, a performance specification, or similar and
distributed to appropriate departments and groups for information and action.
Design and Development Verification
The finished product is verified according to the requirements of the development plan.
Qualified personnel appointed by the design department or other departments as
needed do the validation testing. Under certain circumstances, design verification may
also include a comparison with approved similar design. Prior to the delivery of the
product, its development is subject to validation. As a rule, design validation is

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accomplished by field testing. Field tests are performed in agreement between the
design department and sales divisions. Depending on the type of project, there will be
"Factory Acceptance Tests" with or without contribution of the customer.
Hardware Quality Assurance
Hardware Design is first evaluated by the development department against the contract
requirements. The Quality Assurance Department performs this verification:
The quality laboratory, a part of the Scheidt & Bachmann Quality Assurance
Department, is also responsible for the planning and the execution of First Article
Testing (FAT). The procedure for FAT consists of the following steps:
Formulating test objectives and requirements
Test planning for device prototypes and or design proof of concept prototypes by
the quality laboratory
Preparation for testing by the quality laboratory
Execution of testing by the quality laboratory
Test Evaluation and documentation by the quality laboratory
Test Planning for Manufacturing
The test plan for manufacturing fulfills the job of "converting" established quality test
data into a comprehensive and universal, practical and binding test procedure for all
employees involved in the operation of quality testing.
The department of Quality and Test Planning, a part of the Scheidt &Bachmann Quality
Assurance Department, takes responsibility for the introduction and maintenance of the
test plans for manufacturing. The test plans are documented in the S&B MRP System.
Each test plan describes:
Necessity of testing
Testing procedure
Frequency of testing
Test characteristics, Method of testing
Testing equipment
Only plans which are released by the Quality Assurance test planners are available to
production. In the case of technical changes, the release code is automatically changed
by the MRP System and the plans are locked for manufacturing, which effectively
places a hold on manufacturing until the item is released.
Configuration Management & Change Control
The platform for configuration management and change control of hardware elements
during design and manufacturing is the Scheidt &Bachmann MRP System. The Scheidt
&Bachmann part number identifies all hardware items from the very highest product
level, e.g. Ticket Vending Machine, down to the lowest level piece part, e.g. screws, and

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includes a technical index for change control. Any technical modification of a part will
result in a change to the technical index. All drawings are named by part numbers in the
same manner.
The bill of material lists the hierarchical structure each for each product. In the case of a
technical change to any component, the manufacturing plan and all existing
manufacturing orders are automatically locked. Authorized persons of the production-
planning department establish the actions required based on the MRP-documentation
before operations can resume.
The configuration of a manufactured product is documented by association of serial
numbers. The serial number is the important reference between part number and its
technical index.
Software Quality Assurance Program
Scheidt & Bachmanns Software Quality Assurance activities follow the guidance out-
lined by IEEE Standard 730-1998 illustrated in Error! Reference source not found..
Most of the Scheidt & Bachmann software processes are standard applications that
are developed as part of the CORE software modules. Based on system design, it is
not required to change any of these CORE processes in order to comply and add
functionalities to the system (customization). These processes are documented as
described within this section. The documentation of All outer-layer processes and all
NEW processes, which are modified/added to comply with the customer specific
requirements, are updated accordingly.

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Overview Software Quality Assurance Plan

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2.3.1 Test Methodology


Scheidt & Bachmann will provide a high level test program plan which names all tests,
the test sequence, and the dependencies of the tests and the relevant parameters of
each test.
We incorporated dedicated steps for the City of Fort Collins to verify the Final Design of
the system at various milestones of the project:
DR Design Review
FAT Factory Acceptance Test
IAT Installation Acceptance Test
RMAT Reliability, Maintainability and Accuracy Test
S&B will perform internal inspections and testing. This approach represents our
standard methodology which incorporates the use of exiting test plans and procedures.
The installation of any equipment is based on a release for delivery resulting from the
successful completion of the Production Acceptance Test (to be carried out by Scheidt
& Bachmann QA department). The Production Acceptance Test and the Installation
Acceptance Tests are performed per a group of devices.
The RMAT will be performed after an accepted installation. System Acceptance will
occur when all requirements of the RMAT are fulfilled, 30 days after start of Revenue
Service or 120 days after the installation of field devices, whichever comes first.
Design Reviews (DRs)
Test Title Design Reviews
Equipment under Test All
Documents needed Design and conformance requirements
Time of Test After NTP
Test Purpose Evaluate the adequacy and specification compliance of
FCS design.
Pass / Fail Criteria Compliance with specifications in the contract.
Remarks none

First Article Test (FAT)


Test Title Factory Acceptance Test (FAT)
Equipment under Test FareGo Data System (downsized test hardware)
Ticket Vending Machine
Documents needed High Level Test Plan
Detailed, comprehensive Test Procedures for all devices
Test Report
Time of Test After Final Design Review

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Test Purpose Demonstrate system and equipment functionality.


Pass / Fail Criteria Open issues will be prioritized and classified according to
an error level scheme. Relevant issues to be corrected
prior to approval.
Remarks Due the high level of similarity to existing equipment
deployed in equivalent or harsher environments and prior
environmental testing, FAT will not include environmental
tests.
The FAT will be carried out at Scheidt & Bachmanns Burlington facility which has a fully
equipped First Article Test area where the City of Fort Collins system will be set up,
configured and tested prior to delivery.

Production Acceptance Test (PAT)


Test Title Production Acceptance Test (PAT)
Equipment under Test Farebox
Validator
Ticket Vending Machine

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Documents needed High Level Test Plan


Test procedure / test protocols for all devices
Test Location S&B Inc. Burlington
Time of Test after FAT approval
Test Purpose Verify that each subsequent production unit meets
requirements according to production test procedures.
Pass / Fail Criteria Test according to test procedures
Remarks The continuous production acceptance tests are performed
by S&B.
Installation Acceptance Test (IAT)
Test Title Installation Acceptance Test (IAT)
Equipment under Test Each installed unit
Documents needed High Level Test Plan
Installation Test Procedures for each device
Test Location On-site at City of Fort Collins location
Time of Test After installation, prior to public operation.
Test Purpose Mutual test that unit is properly installed and works correctly
including communication interface.
Pass / Fail Criteria Installation, Function and Communication as requested in
the test procedures.
Remarks Tests are performed unit by unit.

Reliability, Maintainability and Accuracy Test (RMAT)


Test Title Reliability, Maintainability and Accuracy Test (RMAT)
Equipment under Test All equipment
Documents needed High Level Test Plan including FRB procedures
RMAT test procedure
Shared Error Database
Incident Tracking Database
Reliability Tracking Documentation
Cooperation of Authority Perform test together with S&B
Join weekly RMAT meeting
Perform Service Event Audits
Provide final acceptance when RMAT is completed
Test Location On-site at City of Fort Collins location
Time of Test After installation and start of revenue service

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Test Purpose Final System Acceptance.


For the Final System Acceptance, the RMAT will verify that
the equipment meets the reliability, system accuracy and
maintainability requirements when in operational use.
Pass / Fail Criteria Reliability, System Accuracy and Maintainability
Requirements
Remarks The RMAT is a 30 day test following a 14 day settling
period.

2.3.2 Test Plan and Procedure


Scheidt & Bachmann will create test plans and provide them to the City of Fort Collins
for approval at the Initial Design Review. The test plans will include all applicable
procedures that govern the conduct of activity, surveillance, direction and methods of
observing and recording the pertinent data. Each plan will include:
Objective and schedule of test
Test environment conditions
Description of documents & technical publications
Detailed procedure of test
Test equipment to be used
Level and schedule of preventive maintenance required during test
Spares and consumables required
Pass / Fail criteria
Retest procedure
Test data sheet format
Test notification to applicable City of Fort Collins and S&B representatives
Test Reports
Test results for all tests conducted will be submitted to VIA for approval within (10)
ten days of test completion. S&B will keep the City of Fort Collins updated on test
schedule and allow for observation.

2.4 Installation
Scheidt & Bachmann has years of experience installing our devices for agencies both
large and small. Scheidt & Bachmann will provide a forecasted Installation Plan to the
City of Fort Collins at design review. A detailed installation plan will be made available
as the installation date draws near and timing of activities is mutually agreed to between
S&B and the City of Fort Collins.
During installation, S&B will provide storage and work facilities except those specifically
provided by the City of Fort Collins for the purpose. The City of Fort Collins will provide
space for S&B trailers or storage containers if needed to meet S&Bs installation efforts.

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2.4.1 City of Fort Collins Requirements


The City of Fort Collins will facilitate the installation process by supplying Scheidt &
Bachmann identified support as follows:
Sufficient space to support the installation
Sufficient access to vehicles and facilities to support the agreed upon installation
schedule
Test and inspection personnel
Traffic control during the installation process

2.4.2 Installation Rate


The installation of the TVMs will take place over the course of 4 weeks. To achieve that
timeline, multiple teams of technicians will be used. S&B will work with the City of Fort
Collins to ensure that regular revenue service is not disrupted during the installation.

2.5 Training
Scheidt & Bachmann will provide a training program to educate and teach personnel in
all details of the TVMs and FareGo Data system to enable them to operate, service and
maintain the equipment. Classroom sizes will be organized so each trainee will have
one-on-one training with the hardware and software.
The training program will include training for administration, operations, maintenance
and IT functions. Both formal and informal instruction, models, manuals, diagrams and
component catalogs will be utilized.
Scheidt & Bachmann will perform the training at the City of Fort Collins facilities. When
possible, actual equipment provided to the City of Fort Collins shall be utilized in training
to offer trainees real world, hands-on experience. Any devices used in training will be
fully tested at the completion of training to ensure they are in proper working order.
The trainer from Scheidt & Bachmann will explain step-by-step the different procedures
for operating and maintaining the system. Comprehensive overview drawings and
operational manuals will be used during training sessions. Each student will be required
to perform actual "hands-on" procedures. Scheidt & Bachmann will utilize the technical
information directly from the manuals.
Successful completion of a written quiz and a hands-on demonstration of all elements of
the lesson will be required from each student. Each student will receive a training
certification for the attended training session.
In general, all Scheidt & Bachmann Instructors will have the following skills:
Good English language communications skills
Well versed in object oriented instruction
Good electrical/electronic and mechanical background.
Solid software skills and familiarity with Fare Collection Systems software
Extensive field experience with Fare Collection Systems

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2.6 Warranty
Subject to final negotiation, Scheidt & Bachmann is proposing the following standard
warranty. The warranty will begin on the installation of the first device, and end 12
months following System Acceptance.
Scheidt & Bachmann warrants as follows:
(a) under normal use and service, the fare collection hardware equipment to be
provided by Scheidt & Bachmann under the Contract (collectively the Equipment), will
be free from physical defects in material and workmanship at the time delivered and
subject to normal wear and tear and replacement cycles thereafter.
(b) Under normal use and service, software developed by Scheidt & Bachmann and
to be provided by Scheidt & Bachmann under the Contract (collectively the Software)
will perform substantially in compliance with the agreed written specifications (excluding
"bugs" or minor discrepancies, inconsistencies, brief interruptions, and other flaws that
do not materially impact performance of the intended functions).
Scheidt & Bachmann will remedy Defects in Equipment and Software in accordance
with the warranty procedures set out herein. A Defect will be defined as a material
deviation of the Equipment or Software from the warranties defined above, provided that
the relevant Defect is reproducible on Scheidt & Bachmanns test system.
Exclusions
Scheidt & Bachmanns obligation to remedy Defects will be excluded if:
(a) A Defect is the result of normal wear and tear, vandalism, misuse, operator error,
unauthorized modifications, improper use, improper maintenance, negligent acts or
omissions of the Customer or Force Majeure Events;
(b) A Defect caused by design, material, software or interfaces provided by
Employer.
Consumables and wear parts that have reached their normal lifetime are not covered by
the warranties. Further, Defects caused by consumables and wear parts will not be
considered for the calculation of agreed reliability measures.
The Customer is obliged to protect data in compliance with manuals provided by
Scheidt & Bachmann and to take appropriate data security measures and protective
measures against viruses and other external influences. Scheidt & Bachmann will not
be responsible for the reproduction of lost data.
Warranty Period
The warranty period for all Equipment and Software will end 12 months from System
Acceptance.
At the end of the warranty period as defined herein, the warranty expires for all
Equipment, Software and exchange / spare parts.

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Warranty Procedures
The Customers warranty rights require that it inspects the delivered goods upon receipt
and notifies Scheidt & Bachmann promptly in writing, but not later than one week after
receipt, of any obvious Defect. Further, Scheidt & Bachmann must be notified of any
hidden/latent Defects immediately, but latest within five (5) days upon discovery. It is a
condition that the Defect, or the cause of the Defect, must be demonstrated to have
existed at the date of transfer of risk.
The Customer may submit a warranty claim to Scheidt & Bachmann for any
Equipment/Software that suffers a Defect. A warranty claim must include a description
of the Defect and the problem experienced and must be made within five (5) business
days from the detection of such Defect. If, based on Scheidt & Bachmanns workbench
analysis, Scheidt & Bachmann determines the Customers warranty claim is not covered
under this warranty, Scheidt & Bachmann will notify the Customer in writing. Scheidt &
Bachmanns notification will list each item in the Customers warranty claim that it
believes is not covered by this warranty and will include a written analysis of its reason
for denying the Customers warranty claim.
Defective Equipment returned to the designated Scheidt & Bachmanns repair center
will be repaired or replaced, at Scheidt & Bachmanns sole discretion, in less than 30
days from receipt of the defective material. Where the repair or replacement will take
more than 30 days, Scheidt & Bachmann is allowed to provide a provisional solution
until repair/replacement of the defective Equipment is finalized. Scheidt & Bachmann
may use spare parts that are purchased by the Customer to replace a failed or defective
part. The Customer will maintain an adequate inventory of operational spares (based
on Scheidt & Bachmanns recommendation) which are necessary to maintain the
Equipment during the warranty period. The responsibility of Scheidt & Bachmann is
limited to the cost of the defective part.
Unless otherwise agreed in writing, Scheidt & Bachmanns warranty obligations do not
include preventive maintenance or on-site services and Scheidt & Bachmann will not be
responsible for any on-site costs associated with the repair or replacement of any
defective components.
In the event of a Defect in Software or design, Scheidt & Bachmann will present to the
Customer a plan to resolve the Defect within a timely manner, including reasonable
timelines for correction.
Any shipping charges accruing in connection with defective/repaired parts will be borne
by the Customer for shipping to Scheidt & Bachmanns repair facility and by Scheidt &
Bachmann for shipping to the Customer's premises. Repaired parts will be delivered to
a location designated by the Customer.
Third Party Components / Third Party Software
The warranties for third party components / third party software (e.g. Microsoft, Oracle)
embedded in Scheidt & Bachmanns fare collection products are subject to the warranty
and license conditions of the respective third party.

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With respect to commercially available standard software, the Customer acknowledges


and agrees that due to third party license conditions, Scheidt & Bachmann cannot
remedy defects in such third party software in any event.
Warranty Period Maintenance:
Warranty Period, Maintenance and Service will be structured as follows:
Preventative Maintenance (cleaning, field adjustments)
Level I: Trouble shooting, field repair, remove and replace defective parts,
returning the Fare collection System equipment to service
Level II: Shop repair, PCB and component level repair, module adjustments.
The following scope will be included in our proposal:
Warranty:
The Warranty period will be 1 year after acceptance
The City of Fort Collins has to buy spare parts according to recommended spare
part list
Scheidt & Bachmann to perform level I preventive maintenance
The City of Fort Collins to perform remedial maintenance during the Warranty
period with support of Scheidt & Bachmanns on site or remote personnel
according to S&B maintenance instructions
Software maintenance will start with the start of the warranty.
Scheidt & Bachmann to perform level II maintenance workshop repair
Service:
Up to Year 5 proposed. Continued service past that time may be negotiated.
The City of Fort Collins buying spare parts and repair according to spare part list
and will perform level I maintenance
Scheidt & Bachmann to perform preventive maintenance
The City of Fort Collins to perform remedial maintenance, according to S&B
maintenance instructions
Scheidt & Bachmann will supply software maintenance for critical errors of the
Scheidt & Bachmann software to maintain the operation, capability and
performance level of the fare collection system in place at the time of Fare
Collection System acceptance. Discretionary software upgrades improving the
operation, capability and performance of the Fare Collection System beyond the
levels in place at that time of system acceptance are not included.
Scheidt & Bachmann will supply one software release every 2 years.
Upgrades and 3rd party software verification according to change order
procedures. The status of customized tables and fields, upgrade release (remote

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or on-site) will be defined in the Change Order. Technical and end-user training
will depend on complexity of upgrade.
Help desk support for the system will be available in the Burlington service centre

Other services are available on subject to negotiations.

2.7 Electronic Deliverables Spreadsheet Appendix A

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Appendix A Cost Summary Sheet
Table 1 TVM Software, Project Management, Maintenance and Support Costs
MCS Software

Site License (Unlimited


Product: Number of Users Number of TVMs Optional TVMs
Users, Employees)

Assume these values ------------------------ 20 21 15


License Costs: $ 68,950.00

MCS Software and Support


Project Management Costs $ 89,730.00
Support Costs $ 53,440.00
Year 2
Year 3
Year 4
Year 5

Warranty $ 55,340.00
Project Management Costs
Support Costs $ 41,880.00
Year 2 $ 59,830.00
Year 3 $ 59,830.00
Year 4 $ 59,830.00
Year 5 $ 59,830.00
Table 2 TVM Equipment, Warranty and Maintenance
TVM Installation Preventive Maintenance On-Site Maintenance (Two Business Days)
Quantity
21 21 21
(21 each)
Cost/unit $ 39,890.00 $ 5,200.00 $ 1,060.00
Manufacturer
Extended
Support Costs
Year 2 $ 1,060.00
Year 3 $ 1,060.00
Year 4 $ 1,060.00
Year 5 $ 1,060.00

Grand Total $ 837,690.00 $ 109,200.00 $ 111,300.00


Optional units:
Quantity 15
15 15 15
each
Cost/unit $ 39,890.00 $ 5,200.00 $ 1,060.00
Extended
Escalator Index
PPI PPI PPI
(per year)
Table 3 Training and Implementation
TVM Installation Preventive Maintenance On-Site Maintenance (Two Business Days)
Quantity 1
Costs $ 14,500.00
Manufacturer

Support Costs $ 43,940.00


Year 2
Year 3
Year 4
Year 5

Grand Total $ 58,440.00


Table 4 Spare Parts
The Contractor will provide a list of recommended spare parts and pricing for purchase to remain on site for critical repairs.

Part Description Associated System Price (ea) Recommended Qty


Bill Note Acceptor TVM - Bill System 7,840.00 2
Card Magazine w/ Lock TVM - Card Dispenser 1,696.80 10
Aux. Coin Magazine $0.05 TVM - Coin System 1,439.60 5
Aux. Coin Magazine $0.25 TVM - Coin System 1,439.60 5
Aux. Coin Magazine $1.00 TVM - Coin System 1,439.60 5
Coin Magazine $0.05 TVM - Coin System 985.60 5
Coin Magazine $0.10 TVM - Coin System 985.60 5
Coin Magazine $0.25 TVM - Coin System 985.60 5
Coin Magazine $1.00 TVM - Coin System 985.60 5
Coin Acceptor TVM - Coin System 2,054.40 2
Coin Divertor TVM - Coin System 2,582.60 2
Coin Verifier TVM - Coin System 370.20 2
SBC-1 TVM - Computer 6,335.80 2
Credit / Debit Card Reader TVM - Credit / Debit System 1,890.30 2
PIN Pad TVM - Credit / Debit System 737.90 2
Power Connection Box TVM - Power 2,209.30 1
Power Pack TVM - Power 2,203.00 2
MKV Ticket Printer TVM - Ticketing System 7,908.50 2
LCD 15" Touchscreen TVM - Touchscreen 1,660.30 2
Coin Vault TVM - Vault 1,498.40 5
Bill Vault TVM - Vault 1,734.60 5
Fare collection
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2.8 Electronic Deliverables Spreadsheet Appendix B

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APPENDIX B Proposed System Summary
Table 5 Submittal Checklist Please provide responses in all Unshaded spaces
provided.Onlyprovideresponsesforexceptionsifproposaldoesnotcomply.
CDRL Information
Section With Exceptions (Describe if
Section Header Provided Provided Complies (Y/N)
Number applicable)
(Y/N) (Y/N)
TVM Project
2.6 Y Y
Scope
Delivery
2.6.1 Y Y
Schedule
2.6.2 Installation Y Y
2.6.3 Standards Y Y
TVM Functional
3
requirements

Fully compliant with the


exception of part of 3.6.12.
At the time of power loss,
3.0.1 Implementation Y Y the UPS will provide power
but only to complete
transactions and perform a
safe shut down.
3.0.2 TVM Description Y Y
3.0.3 Media Y Y
3.0.4 Media Design Y Y
Ticket
3.0.5 Stock/Magnetic N N
Fare Card Option

Electronic Fare
3.0.6 N N
Media Option

Electronic Smart
3.0.7 Y Y
Cards Option

Fare Set
3.0.8 Y Y
Configuration
Fare Set
3.0.9 Download and Y Y
Deployment
Data Access to
3.0.10 Y Y
TVMs
3.0.11 Cash Acceptance Y Y

3.0.12 Cash Dispensing Y Y


3.0.13 Cash Return Y Y
3.0.14 Ticket Issuance Y Y
Data Storage and
3.0.15 Y Y
Retrieval
3.0.16 Alarms Y Y
TVM Credit Card
3.1 Y Y
Transactions

Credit Cards
3.1.1 Y Y
Accepted
PCI DSS
3.1.2 Y Y
Compliance
Real Time
3.1.3 Y Y
Processing
Cancellation Prior
3.1.4 Y Y
to Sale
Customer
3.2 Interface
Requirements
3.2.1 Design Y Y
3.2.2 Back-lighting Y Y
3.2.3 Glare Y Y
3.2.4 User Interface Y Y
Interface
3.2.5 Y Y
Selection
Information
3.2.6 Y Y
Display
3.2.7 User Instructions Y Y

3.2.8 Selection Buttons Y Y

User Interface
3.2.9 Y Y
ADA Compliance

TVM Security
3.3
Access Control
3.3.1 Design Security Y Y
3.3.2 Interior Access Y Y
3.3.3 Cash Vaults Y Y
3.3.4 Intrusion Alarms Y Y
3.3.5 Mounting Y Y
3.4 Installation
3.4.1 TVM Installation Y Y
3.4.2 Design Space N Y
Ethernet
3.4.3 Connection and Y Y
Electrical Power
Installation Compliant with all points
3.4.4 Y Y
Responsibilities except for traffic control.
Training and
3.5 Y Y
Documentation
City Furnished
3.5.1 Training Related Y Y
Items
Use of Actual
3.5.2 Equipment as Y Y
Training Aids
Training Program
3.5.3 Y Y
Plan
3.5.4 Description Y Y
Training Delivery
3.5.5 Y Y
Schedule

Contractor's
3.5.6 Training Y Y
Experience

3.5.7 Training Courses Y Y

3.5.8 Training Materials Y Y


System
3.5.9 Administrator Y Y
Manuals
Operating
3.5.10 Instruction Y Y
Manual
Maintenance
3.5.11 Y Y
Manual
Revenue
3.5.13 Y Y
Servicing
Field
3.5.14 Maintenance and Y Y
Servicing
Revenue and
Maintenance
3.5.15 Y Y
Workstation
Operations
3.5.16 Shop Repair Y Y
Administrative
3.5.17 Workstation Y Y
Operations
TVM Accounting
3.5.18 and Registration Y Y
Information
Technical
3.6
Requirements
Technical
3.6.1 Y Y Y
Overview
Technical
3.6.2 Y Y
Information
Data Information
3.6.3 Y Y
and Ownership

Database Fully complient with the


3.6.4 Y Y
Information exception of ODBC access.

Fully compliant with the


exception that max temp
Operating
3.6.5 Y Y for TVM while operating is
Conditions
149 F and max humidity at
90% RH @ 104 F.
Outdoor
3.6.6 Y Y
Exposure
Design
3.6.7 Y Y
Compliance
3.6.8 Design Life N Y
3.6.9 Power Supply N Y
3.6.10 Source Power N Y
UL Standards
3.6.11 and Code N Y
Compliance

Fully compliant with the


exception of part of 3.6.12.
At the time of power loss,
UPS and Back
3.6.12 Y Y the UPS will provide power
Up
but only to complete
transactions and perform a
safe shut down.
Main Power
3.6.13 N Y
Switch
3.6.14 MCS Software Y Y
Per RFP, CDRLs to be
Software
3.6.15 N N Y provided during Design
Requirements
Review phase.
3.6.16 Licensing Model Y Y
3.6.17 Anti-Virus Y Y
3.6.18 Security Y Y
3.6.19 Upgrade Tools Y Y
Maintenance and
3.6.20 Y Y
Support
Project
3.7
Management
Contract
3.7.1 Y Y
Management
Per RFP, Project
Project
Management Plan to be
3.7.2 Management N N Y
Plan
submitted within 30 days
after NTP.
Progress
Reviews,
3.7.3 Y Y Y
Schedules and
Project Control

Weekly
3.7.4 Y Y
Conference Calls

Monthly Progress
3.7.5 Y Y Y
Status Updates

Initial Activities
3.7.6 Y Y
Meeting
Design and
3.7.7 Configuration
Control

Design Principles
3.7.7.1 Y Y
and Reviews

Per RFP, CDRL to be


provided prior to Primary
Preliminary
3.7.7.2 N N Y Design Review. CDRL can
Design Review
not be completed until final
scope is defined.

Per RFP, CDRL to be


provided prior to Primary
Final Design
3.7.7.3 N N Y Design Review. CDRL can
Review
not be completed until final
scope is defined.
Fare collection
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2.9 Buy America Certificate

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2.10 Lobbying Certificate

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3 Qualifications and Experience

3.1 MBTA (Boston)


Scheidt & Bachmann USAs MBTA Boston project provided a system wide Automated
Fare Collection System to serve the greater Boston metropolitan area. The project
scope included the following main areas: Fare Vending Machines, Fare Boxes, Fare
Media Validating Equipment, Gates, Station Information Centers, Outlet Sales,
Handheld Card Reader, High Speed Encoding Machines (magnetic), Smart Card
Initialization Machines, Photo ID Equipment and a Central Support System. This recent
Boston project complemented by our project for the City of Phoenix contained all the
fare collection elements currently requested by TARC.
Project Information - MBTA Boston
Customer Contact:
Massachusetts Bay Transportation Authority
Ten Park Plaza
Boston, MA 02116-3974
Project Manager: Mr. Robert Creedon
Telephone: +1 (617) 222-3254

Equipment
Administrative Level
Redundant Central-Database Server
High Speed Ticket Production Units
High Speed Smart Card Production Units
Retail Sales Terminals for global ticket selling
Bus-System
1600 Fareboxes - including all money handling equipment
Subway / Rail-System
600 Fare Vending Machines (Full Service, Cashless, Validators)
50 Ticket Office Machines
650 Fare Gates
Project Volume
Currently $85,000,000.
Contractual Status of Scheidt & Bachmann USA, Inc

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Prime Contractor
Project Description
The MBTA Boston Project represents a complete integrated Automated Fare collection
System for the Boston area. This includes the Bus-System and the Subway-System.
Based on the same fare media (Ticket, card) & tariff system it is now possible to
provide, to the customers of MBTA, convenient transfers between the two systems.
Frequent riders are able to use cards (magnetic- or Smart Cards) for convenient
multiple uses throughout the system (including autoload and manual re-load at FVMs
and TOMs). Project wide Smart Card media integration is one of the key elements of
this project. The contactless smart card media will be used as Payment type (Money
Value, Multiple Ride Pass), VIP Discount Pass with Picture ID (Senior, Student, VIP
Pass), Prepaid Time Duration Pass (Weekend, week, month, ) or as an Account
Based Monthly Card. Easy, convenient, and quick to use and fast processing are some
of the main objectives realized in this project through the use of the smart card product.
Revenue reporting, online Card tracking and system wide blocking, Account
Management, and global system control are only some of the highlights of the
operational side of the Authority; all implemented using the same modular structure and
design of the system components all over the entire system network.
Credit / Debit Card - Clearing House Provider
Fifth Third Bank
Payment Methods Fare Media
Cash (coins and bills) Magnetic stripe tickets from rolled
Cashless (credit / debit) stock
Stored Value (smart-card based Smart Card (Mifare Classic) for
and magnetic stripe card) passes and stored value.
Key Features
Maintenance of System Data Software Version Management
Archive & Purge Download of System Data and
Software
Upload of Sales Data and Alarm Management
additional technical data for job
scheduling
Account Management System wide Card Tracking
(magnetic stripe and Smart and blocking (Fraudulent Use
Cards) check)
Maintenance Scheduling Revenue Service Scheduling
Reconciliation of credit card Revenue auditing & reporting
transaction
Central User Management

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Project History
Project award in February 2003
Installation Silver-line (farebox-pilot) January 2005
Installation Blue-line (subway) April 2005
Roll-out: spring 2006

MBTA Implementation after 1 Year:


1,800,000 CharlieCards in active use
64%, or 2 out of 3 fares paid with
CharlieCards
12.7 million subway CharlieCard
boardings each month
8.4 million bus CharlieCard
boardings each month
$5.7M USD average monthly
CharlieCard transactions processed
by Fare Vending Machines

"When we introduced smart card technology, we looked around at peer agencies.


We set out projections at what they did. We've exceeded expectations, we have far
exceeded anything that any other agency in the United States has done.
Joe Pesaturo, MBTA Spokesman

3.2 UTA (Salt Lake City, UT)

Customer Contact
Utah Transit Authority
3600 South 700 West
Salt Lake City, UT 84119
Proj Manager: Mr. Travis Baxter
Telephone: +1 (801) 237-1950
TBaxter@rideuta.com

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Equipment Project Volume


Administrative Level Contractual Status of Scheidt &
Complete Central Server System Bachmann USA, Inc
Paper Fare Media Prime Contractor
Rail System
Supply and installation of 72 Ticket
Vending Machines

3.3 Regional Transportation District (Denver, CO)

Customer Contact
Regional Transportation District
1600 Blake Street
Denver, CO 80202
Proj Manager: Frank Buczkowski
Telephone: +1 (303) 299-2464
Frank.Buczkowski@rtd-fastracks.com
Equipment Project Volume
Administrative Level Contractual Status of Scheidt &
Bachmann USA, Inc
Complete Central Server System
Magnetic Fare Media Prime Contractor
Rail-System
Supply and installation of 40 Ticket
Vending Machines
Supply and installation of 90 Stand-
alone Validators
Supply and installation of 3 Faregate
aisles

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3.4 PAAC (Pittsburgh, PA)

Customer Contact
Port Authority of Allegheny County
345 Sixth Avenue
Pittsburgh, PA 15222
Proj Manager: Mr. Tom Noll
Telephone: +1 (412) 566-5273
tnoll@portauthority.org
Equipment Project Volume
Administrative Level Contractual Status of Scheidt
& Bachmann USA, Inc
Complete Central Server System
Contactless Fare Media Prime Contractor
Bus-System
Supply and installation of 900 Fareboxes
Supply and installation of Garage Systems with
18 vaulting systems
Supply and installation of 40 Ticket Vending
Machines
Supply of 100 Agency and 3rd Party Sales
Terminals

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4 List of Project Personnel

Project Manager
The proposed project manager is Mr. Bernd Hoene. It is anticipated that he will spend
about 75 % to 100% of his time on this project, depending on the stage the project is at.
Bernd has broad experience with technology implementation, both at Scheidt &
Bachmann, and at other organizations he has worked for. He also has extensive applied
expertise in Scheidt & Bachmanns project management processes, which will enable
him to effectively assign work and monitor work by the rest of his team and the
participating departments, ensuring the project delivers the system specified on time.

Name Bernd Hoene


Years With Scheidt & Bachmann since 1991
Experience
Company Scheidt & Bachmann USA, Inc.
Title Senior Project Manager, Fare Collection Projects
Education Diploma Engineer, Automation Engineering and Computer Science
Related AFC 2010 - current: Port Authority of Allegheny County Pittsburgh, PA
Project (Project Manager)
Experience / 2009 2011: TRI-MET Portland, OR (Technical Manager at S&B-
Major Projects USA INC.)
2002 2010: MBTA Boston, MA (Project Manager)
2000 2002: Metro North/Long Island Railroad (Technical Project
Manager)
1994 2002: BART San Francisco (Project Manager)
1993 1994: Metro Baltimore, MD (Project Manager)
1991 1993: Software Engineer for misc. AFC projects

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Technical Project Manager


Name Georg Pomp
Years Experience With Scheidt & Bachmann since 1987
Title Technical Project Manager
Education Diploma degree in Electrical Engineering/Computer Sciences
Related Project Software Developer for POS stations
Experience Director of Technical Services for Scheidt & Bachmann
(Parking Division) Boston, Massachusetts USA
Project Team Member for the Metro North / Long Island
Railroad Project New York, New York USA
Project Team Member for MBTA Project Boston,
Massachusetts USA
Project Team Member for the Metro Rail Project Houston,
Texas USA

Hardware Development Lead


Name Andreas Bongartz, Dipl.-Ing.
Years Experience With Scheidt & Bachmann since 1991
Title Group Manager Hardware Development
Education Degree in Mechanical Engineering
Related Project Overall responsibility for Technical and Hardware
Experience Development for all Fare collection systems division
Overall concept / Design
Planning / Controlling
Mechatronic Devices
Customer Approvals

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Software Development Lead


Name Marina Schiffer,
Years Experience: With Scheidt & Bachmann since 2005
Title Head of Customer Specific Software Development
Education Dipl.-Ing.(CS) Technical University of Transportation and Tel-
ecommunication Science in Zilina , Slovakia
Related Project Frontend application development and technical team
Experience management for following projects:
GER SSB Stuttgart, VAG Nrnberg, Kurbad Norderney,
MoBiel Bielefeld, VGF Frankfurt, Rheinbahn Dsseldorf
SPT Glasgow
SWISS Neuchatel
UK ATOC, GMPTE
IRE LUAS, Irish Rail
USA Massachusetts RTAs, St. Louis, Sound Transit
Italy NTV
Poland Regional Rail, ZTM Gdansk

Maintenance Service Manager


Name Michael Senger
Years Experience With Scheidt & Bachmann since 1983
Title Service Manager
Education Diploma in Engineering
Related Project MBTA, Boston
Experience Massachusetts RTAs
Sound Transit - Seattle, WA
PAAC Pittsburgh, PA
Pittsburgh area RTAs
St. Louis
Milwaukee, WI

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Documentation Manager
Name Dale Hedrick
Years Experience With Scheidt & Bachmann since 2000; 18 years prior
experience in other Firms/Industries
Title Manager, Technical Documentation & Training
Education B.A. Business Commerce
Related Project Boston MBTA (Documentation & Training Manager)
Experience Phoenix (Documentation & Training Manager)
Las Vegas Monorail, Las Vegas, NV (Documentation
Manager)
Houston Metro (Documentation Manager)
Sound Transit - Seattle, WA (Documentation Manager)
Regional Transit District - Sacramento, CA (Documentation
Manager)
Others

Manufacturing Manager
Name Gustav Held
Years Experience With Scheidt & Bachmann since 1987
Title Director of Manufacturing, S&B USA
Education 1994: Diploma Engineer, Electronic Engineering
Related Project Head of the S&B Production Department
Experience Involved in all production for US projects

Contracts Manager
Name Joseph McGrath
Years Experience With Scheidt & Bachmann since 03/2003, other firms since
1979
Title Contracts Manager
Education Incorporated Law School of Ireland, Solicitor
University College of Dublin, Bachelor of Civil Law
Related Project Oversees all company contract activities
Experience

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Quality Assurance
Name Udo Paffrath, Dr. rer. nat.
Years Experience With Scheidt & Bachmann since 1990
Title Director of Quality Management
Education Degree in Physics, University of Cologne 1986
Related Project Oversees all company quality activities
Experience

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5 Organization Chart / Proposed Project Team

LTC Project Manager

Scheidt & Bachmann USA


Board of Directors

Quality Assurance
Responsible Executive S&B Project Manager
Head
David Macaulay Bernd Hoene
Dr. Udo Paffrath

Key Account Contract Manufacturing & Documentation & Technical Project


Manager Management Test Training Manager
Richard Simpson Joseph McGrath Gustav Held Dale Hedrick Georg Pomp

Installation
Subcontractor

Software Release Hardware Systems Software


Support Services Software Support
Testing Engineering Engineering Engineering
Michael Senger Daniel Terryn
Veenaye Purgus Andreas Bongartz Alfred Hhn Marina Schiffer

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6 Availability

Availability of Scheidt & Bachmann personnel will vary greatly based on the stage of the
project and the persons role. Throughout the project however, there will always be a
key member of the Scheidt & Bachmann team available. At almost all times, your
project manager will be available to support you.

Project Personnel Availability

Project Manager The Project Manager will be the primary point of contact
through the project. From the beginning to the end the Project
Manager will remain an active member of the team.

Technical Project The Technical Project Manager will be involved largely in the
Manager beginning of the project during the design phase. They will
also be involved during installation phase to a lesser degree,
and any other time where they may be needed.

Hardware The Hardware Development Lead and their team focuses a


Development Lead significant amount of their time at the very beginning during the
design phase and development phases. Once the final design
is accepted and production has started, the Hardware Design
Lead is only involved in the project on an as needed basis.

Software The Software Development Lead and their team focuses a


Development Lead significant amount of their time at the very beginning during the
design and development phase. Once the final design is
accepted, and software has been developed and tested, the
Software Design Lead is only involved in the project on an as
needed basis.

Maintenance Service After the Project Manager, the Service Manager will be the
Manager person whom Fort Collins has the most interaction with. From
the beginning the Service Manager is involved training his
team on the new equipment. After production is completed,
the Maintenance Service Manager and his team perform the
actual installs of equipment. After the newly installed system
goes live, the primary point of contact changes from the Project
Manager to the Service Manager as responsibilities are
transitioned.

Documentation The Documentation Manager is available during the project


Manager after the final design review is completed up until the end.

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After design review is accepted the documentation starts


development up until production of the manuals. The
Documentation Manager is also responsible for the training so
they and their team will have a high availability scheduled near
the time of installation to provide training.

Manufacturing The Manufacturing Manager is available and dedicated to the


Manager project when the production stage begins. They remain so
until all devices are properly installed and all spares are
provided.

Contracts Manager The Contracts Managers availability is primarily at the very


beginning of the project as the contract is developed and
signed. After signing the Contract Manager is available for any
questions in regards to the contract, or future Change Orders.

Quality Assurance The Quality Assurance Manager plays a critical role during the
Manager production and development phases of the project. They are
available afterwards if there is a need to discuss quality
matters regarding the project.

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7 Estimated Hours by Task

Please refer to Section 1.3 - Draft Project Schedule for a list of tasks and estimated
times. As the schedule is a draft both the tasks involved in the project and the times for
each task may change.

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8 Schedule of Rates and Cost by Task

The following hourly rates apply for out of scope contract labor. Pricing does not
include travel costs and expenses.

Resource Daily Rate

Project Manager $ 1,440.00

Hardware Developer $ 1,640.00

Junior Software Developer (Applications / Administration) $ 1,360.00

Senior Software Developer (Architect / Analyst) $ 1,640.00

Documentation / Technical Writer $ 1,240.00

Training Engineer $ 1,240.00

Quality Assurance $ 960.00

Software Maintenance / Support / Helpdesk $ 1,520.00

Field Service $ 1,600.00

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9 Addendum

Scheidt & Bachmann acknowledges receiving Addendum #1.

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10 Attachments

10.1 Sample Service Agreements

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Scheidt & Bachmann


Service Level Agreement
Appendix General SLA Regulations
This document remains the property of Scheidt & Bachmann. It is provided solely for the purpose of supplier quali-
fication. The content is confidential and may not be disclosed to any third party or used for any other purposes.
This document is based on template version 1.1.
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Table of Contents

1 INTRODUCTION ................................................................................................................... 3

2 THE CUSTOMERS RESPONSIBILITIES ............................................................................... 4


2.1 GENERAL RESPONSIBILITIES .................................................................................................... 4
2.2 MACHINES (TVM) ..................................................................................................................... 4
2.3 BACKOFFICE AND SOFTWARE................................................................................................... 5
2.3.1 Backoffice hardware ............................................................................................... 5
2.3.2 Back Office and Software (Self-Managed) .............................................................. 6
2.3.3 Credit Card authorization ........................................................................................ 7

3 OUT OF SCOPE WORK ........................................................................................................ 8

4 ASSUMPTIONS AND EXCLUSIONS ..................................................................................... 10


4.1 ASSUMPTIONS AND EXCLUSIONS RELATED TO VIRUS PROTECTION .................................... 11

5 DEFINITIONS ..................................................................................................................... 12

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1 Introduction
This appendix defines further general regulations for this Service Level Agreement.

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2 The Customers Responsibilities


2.1 General responsibilities
The general responsibilities of the Customer are as follows:
The Customer shall ensure that its staff at the Locations is appropriately
trained and aware of their responsibilities in respect of the operation of the
Supplied Equipment
Provision and administration of the Customers data network
costs for attendance for no fault found situations
costs for exchange of consumables in the field
Any costs arising as a result of vandalism of the Supplied Equipment remain the Cus-
tomers Responsibility.
At all reasonable times the Customer shall allow access to all the Supplied Equip-
ment and to the FareGo Data system at the Locations to allow Supplier to perform its
Services
In the event that the Customer does not meet its responsibilities defined in this chap-
ter 2, the Supplier may charge its reasonable additional costs incurred as a result of
such failure

2.2 Machines (TVM)


The Customers staff shall perform daily management tasks, specifically:
End-of-shift cash handling. Re-stocking coin and bank-note storage
mechanisms and emptying of coin and bank note vaults
Replenishment of ticket stock.
Routine cleaning of the Machine exterior.
Removal of coin, bank-note and credit card jams (where practical).
Basic maintenance activities (Fingertip Maintenance) as defined be-
low.
Provision and administration of the Customers Data Network.
The provision of merchant agreement for credit card payment authori-
sation.
The Supplier shall provide technical documentation to specify how the Customer
shall carry out Fingertip Maintenance. The exhaustive list of Fingertip Maintenance
tasks is listed in the table below:

Fingertip Maintenance - Corrective Fingertip Maintenance - Cleaning


Insertion, removal and emptying of all re- Cleaning of Machine exterior
movable components of the coin and bank-
note handling system, e.g. ACM, coin vaults.

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Fingertip Maintenance - Corrective Fingertip Maintenance - Cleaning


Clearing of coin jams with regard to the fol- Cleaning of touch screen
lowing components:
Coin Acceptor (coin path)
Coin Verifier (coin path)
Coin Drawer (coin magazine top slot)
Exchange of Coin Cassettes (recy-
cling cassettes as well as auxiliary
cassettes)
Clearing of banknote jams with regards to Cleaning of coin verifier
the following components:
Insert/ Exit Slot
Banknote Acceptor

Clearing of ticket jams with regard to the fol- Cleaning of banknote system with special
lowing components: cleaning pad
Ticket Feed/Cut Unit
Ticket Printer (ticket path)
Magstripe Read/Write Unit(ticket path)
Ticket Stock Holders
Service Commands : Cleaning of credit card reader device with
Restarting Machine <093> special cleaning pad
Reset Coin Problems <090>
Switching Machine Off/On Cleaning of ticket issuing device with re-
gard to feed/cut unit and read/write unit
Technical Printouts

2.3 Backoffice and Software


2.3.1 Backoffice hardware
FareGo Data Hardware Maintenance and workstation hardware maintenance are/is
not covered under this Agreement. All hardware related administrative tasks (includ-
ing analysis of hardware failures, such as checks of disk space and database table
space) will be the responsibility of the Customer.
FareGo Data and workstations may be bought by the Customer from
a) the Supplier or
b) a third party supplier
If FareGo Data or workstations are bought by the Customer from the Supplier, a
dedicated document on Hardware Service Levels will be issued with this equipment

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which is a back to back hardware agreement with a third party supplier of these sys-
tems.
The Hardware Service Level documents will include all necessary information with
regard to reaction times, response times and resolution of errors. Furthermore, the
Hardware Service Level document will have its own clauses with regard to duration
and termination which is not necessarily bound to this SLA.
If FareGo Data or workstations are bought by the Customer from a third party sup-
plier (and therefore not from the Supplier) then the Customer is fully responsible for
the Hardware maintenance.

2.3.2 Back Office and Software (Self-Managed)


The general responsibilities of the Customer are as follows:
o FareGo Data Operating System Administration for all Back Office serv-
ers like Authorisation Server, Application Server or Database Server
o FareGo Data Database System Administration
o Installation of Operating System Patches
o Installation of FareGo Data Database patches
o Maintenance of Supplier approved up-to-date anti-Virus software on the
devices and data protection in compliance with manuals provided by
the Supplier.
Provisioning and Maintenance of the LAN/WAN to connect Field Devices,
Back Office and Workstations.
Provision of a permanent site-to-site VPN connection so that the Supplier will
have full access to the Customers FareGo Data and to the connected devices
in the network. The use of a broadband connection is mandatory. The soft-
ware to be used for remote connections is Microsoft RDP or PC Anywhere.
Supplier will remotely connect to the FareGo Data system and use FareGo
Data functions for the maintenance of Supplied Equipment. To avoid misun-
derstandings no PC Anywhere connection will be used to connect to the Sup-
plied Equipment. The Customer will provide the Supplier with required LOG-
files and system information if the VPN connection should fail.
Maintenance of the data communications circuits that operate between the
Authorisation server and the credit card acquirers systems.
Unless Third Party Software is explicitly provided with appropriate mainte-
nance by Supplier, Customer shall ensure that Third Party Software is prop-
erly maintained. In particular Oracle software maintenance is provided by
Supplier for maximum one year if requested; Customer shall contact Oracle
for a maintenance extension from year 2 onwards.
Unless explicitly provided by Supplier, provisioning of a Oracle database li-
cense that supports partitioning for database and archive servers.

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The Customer shall provide IT support for the daily operational activities required to
maintain the operation of the FareGo Data system, the workstations and the Local
Device Controller (if applicable), e.g. back-up procedures of servers, handling of
back-up tapes, user account maintenance, rebooting servers or monitoring of the
hardware.

2.3.3 Credit Card authorization


The responsibilities of the Customer are as follows:
The provision of merchant agreement for credit card payment authorisation
Merchant costs (e.g. Acquirer costs per transaction)
PCI DSS certification costs unless explicitly covered by this SLA
Any transaction based costs or additional annual maintenance fee for the
payment solution
Transmission costs (secure X.25 or TNS line to Acquirer)

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3 Out of Scope Work


For the purpose of this Agreement, Out of Scope Work is defined as any Services or
Works not covered under this Service Level Agreement and includes occurrence of
any of the situations described below. Out of Scope Work is subject to the Change
Control Procedure:
a) Relocation of devices, including removal, transportation and re-
installation of the devices at the new location.
b) Obsolescence of components supplied by the Suppliers Sub-
Contractors: In the event that any component that is purchased by the
Supplier from its Sub-Contractors (e.g. hard disk, LCD, Screen, sup-
port of Third Party Software) becomes obsolete during the term of the
Contract, the Supplier shall identify a compatible replacement solution.
The replacement solution shall represent the most cost effective ap-
proach that retains the overall functionality of the affected item. There-
fore, the replacement solution may not be an exact one-to-one re-
placement of the original component. If these non-availability circum-
stances occur, the Supplier shall submit to the Customer via the
Change Control procedure the rationale and details of the replacement
solution complete with any changes to the Charges, either positive or
negative, relative to the original component.
c) Extraordinary price changes to components supplied to the Supplier by
their Sub-Contractors: In the event that purchasing prices for any Sub-
Contracted components (e.g. hard disk, LCD, Screen, support of Third
Party Software) change significantly (in excess of 15% either up or
down), during the term of the Contract then the Supplier shall evaluate
whether the price change or a replacement solution will be the most
cost effective approach. In the event that a replacement is required the
solution shall retain the overall functionality of the affected item and
may or may not be an exact one-to-one replacement of the originally
delivered component. If these significant price change circumstances
occur, the Supplier shall submit to the Customer via the Change Con-
trol Procedure, the rationale and details of the change to the Charges,
either positive or negative. The Supplier shall provide sufficient infor-
mation regarding its changes in cost (not just price) to demonstrate to
the Customer that any price increase is justified.
d) Changes required due to statutory requirements/ regulations: In the
event that a change is required due to statutory requirements or regu-
lations from banks or other authorities, and such change requires the
Supplier to incur additional expenditure in the performance of the Ser-
vices under this Service Level Agreement, a change under the Change
Control Procedure shall be implemented.
e) Changes required due to vandalism: In the event that extra work is re-
quired due to vandalism that requires the Supplier to incur additional
expenditure in the performance of the Services (including parts that

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need repair or exchange) under this Service Level Agreement, the


Supplier shall have the right to charge this extra work to the Customer.
f) Software Updates requested by the Customer in excess of the Soft-
ware Updates limit in this SLA.
g) Work required as a result of the Customers failure to perform its obli-
gations under this Agreement.
h) Upgrades and 3rd Party Upgrades are not part of the managed services
and will be handled through a change control procedure. For the
avoidance of doubt changes of the database system (e.g. from Oracle
9i to Oracle 10g) are not part of the managed service as they are Up-
grades.
For the avoidance of doubt, none of the provisions of this paragraph describing Out
of Scope Work release the Supplier from its obligation to maintain the Standard of
Performance required by the Service Level Agreement. This paragraph simply sets
out those changes for which the Change Control procedure must be applied in order
to effect changes necessary to maintain the Standard of Performance.

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4 Assumptions and Exclusions1


For the avoidance of doubt, Upgrades and functional enhancements (whether for
Supplier Software or Third Party Software) are not part of the Maintenance Service
and will be handled through the Change Control Procedure if required by the Cus-
tomer or deemed necessary by the Supplier.
For the avoidance of doubt, the Suppliers Help Desk may be called only by Cus-
tomers staff. The Supplier will under no circumstances provide support directly to
End Users.
The Supplier shall have no obligation to provide Services in the event of any Defect
or damage which arises or develops as a result of any:
Normal wear and tear, maintenance or modifications to the Supplied
Equipment or Software performed by the Customer or its contractors
(other than the Supplier or its employees, agents or sub-contractors)
other than in accordance with the Operating Manuals; or failure of any
of these parties to protect data in accordance with the Operating
Manuals;
alteration to the works, Supplied Equipment or Software made by the
Customer or any negligent act or omission of the Customer or any of
their employees, agents or sub-contractors (other than the Supplier or
a Sub-Contractor);
Design, material, software or interface furnished by the Customer or a
3rd party;
Viruses brought into the Customers system by interfaces or data car-
riers that are not under the Suppliers control;
Force Majeure Events, misuse of the Supplied Equipment or Software,
vandalism or damages caused by any party other than the Supplier.
defect or damage beyond the Suppliers sole and exclusive control or
solely and exclusively caused by the Supplier
Combination of Software or Machines with hardware or software not
provided by or approved by the Supplier;

1
This Service Level Agreement is provided under the general assumption that it will be appended to a
contract with mutually agreed terms and conditions, including limitation of Suppliers liability (with ex-
clusions of liability for consequential or indirect damage, and loss of revenue and profit and reason-
able limitation of liability for direct damage), payment and invoicing procedures, price adjustment and
taxes, term and termination of contract, change control and dispute resolution procedure and a force
majeure clause

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4.1 Assumptions and Exclusions related to virus protec-


tion
The Supplier shall perform all tasks as agreed in this SLA related to virus protection
in order to protect all Supplied Equipment of the AFC from Software viruses as far as
possible. However, The warranty for third party software or hardware delivered or
used in connection with the Supplied Equipment is limited to that provided by such
third parties. That implies:
For the avoidance of doubt, the Supplier will under no circumstances
whatsoever be responsible for the capability of third party software to
detect, delete, destroy or otherwise eliminate viruses.
For the avoidance of doubt, the Supplier will under no circumstances
whatsoever be responsible for the capability of the third party software
to resolve defects in the patches or the capability of the Customer
network to transport the respective patches.
Failures or malfunctions of third party software cannot always be rem-
edied. In this context the Customer acknowledges that Supplier or its
affiliates will under no circumstances whatsoever be liable for any
damages (indirect, consequential or direct) caused by the third party
software, for the avoidance of doubt, including but not limited to
- failures or malfunctions in deleting, destroying or otherwise
eliminating viruses,
- any other failures, defects or malfunctions of one single ma-
chine or the whole system.
Any work needed to delete, destroy or eliminate a virus, which has not been deleted,
destroyed or eliminated automatically by the third party software will be charged sep-
arately.

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5 Definitions
The definitions below replace those of the main contract clauses.

3rd Party Update means a change to software supplied by a third party supplier
where it is technically possible to install the change with the mechanisms set out in
the Scope of Work and without further configuration or design changes to the Suppli-
ers software.

3rd Party Upgrade means a change to software supplied by a third party supplier
which will be installed as a result of the Change Control Procedure. A 3rd Party Up-
grade is any change to third party software that incorporates major changes, such as
but not limited to:
A major release of a 3rd Party software
Significant new features in the 3rd Party software
A new or changed license model of the 3rd Party software

AFC (Automated fare collection) System The sum of all Supplied Equipment and
software components that are installed to enable automated fare collection. These
are for example Machines, Gates, back office servers and workstations.

Agreement - means the agreement to which this Schedule is attached.

Aisle - is the portion of a gate that consists of one walkway.

Annual Charge - has the meaning ascribed to it in the Agreement.

Back Office System the sum of all servers and software that are centrally installed
to configure, maintain or support the Field Devices. The main components of a Back
Office System are the FareGo Data system and the credit card authorisation.

Business Day - has the meaning ascribed to it in the Agreement.

Change Control Procedure - has the meaning ascribed to it in the Agreement.

Charge - is the amount of money paid per annum for all installed Supplied Equip-
ment (to avoid misunderstanding the Charge applies to each equipment type : for
example a TVM, a Gate, a Validator or a Back Office System) and fees for Services
defined in this Service Level Agreement.

Charge per Period - is the amount of money paid per Period for all installed Sup-
plied Equipment (to avoid misunderstanding the Charge per Period applies to each
equipment type : for example a TVM, a Gate, a Validator or a Back Office System)
and fees for Services defined in this Service Level Agreement)

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Consumables - shall have the meaning given to it in Appendix PMRM

FareGo Data is software provided by the Supplier to the Back Office that provides
features to configure and monitor Field Devices and support accounting and report-
ing. The scope for the support is the functionality ordered and agreed at the time
when the Agreement is signed.

FareGo Data application FareGo Data is a combination of several FareGo Data


applications which each provide features related to a specific topic or workflow. The
following FareGo Data applications are defined:
Status Monitoring
Device Alarm handling and status visualisation
Device Management
Device inventory and configuration incl. SW provisioning
Transaction processing
Sales data upload, processing and revenue settlement
Reporting
Generation of reports within the
ITSO handling / CMS
Communication with HOPS, management of hot- or blacklists, Clear-
ing of sales in Field Devices, Customer Management System
External Interfaces
Upload of transaction data to 3rd Party systems like a data warehouse,

Customer has the meaning ascribed to it in the Agreement

Defect - means a material deviation of the Supplied Equipment or the Software from
its written specification. A Defect must be reproducible on the Suppliers test system
or the Customers system.

Designated Representative has the meaning ascribed to it in the Agreement.

Documentation - has the meaning ascribed to it in the Agreement.

Down A Field Device or Server of the Back Office System is Down when it is not
Operational.

Down Time - is the time span for which a device of the Supplied Equipment is not
Operational. In relation to each device, Down Time starts with the Report Time and
ends after the Resolution Time span.

End User Person that uses the AFC to purchase tickets.

End User Facing Applications Those applications of the Back Office System that
are directly required to operate the ticket sales processes, such as, but not limited to:
Credit/Debit authorisation, Internet retailing.

Equipment - means Supplied Equipment.

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Fares Data is the information provided by RSP that defines the full set of UK rail
ticket fares that may be vended by a Machine.

Field Devices means all TVMs, Gates, Farebox and/or Validators covered by this
agreement.

Fingertip Maintenance - is defined as corrective preventive action that requires the


use of hands and keys only without using any tools, e.g. the clearance of ticket,
banknote and coin jams, as further explained in paragraph 2.

Fleet Defect - is a failure or malfunction that occurs on several Field Devices (mini-
mum of five (5)) that is repetitive in nature (minimum of three (3) occurrences in a
Period) and which is due to an identical root cause. Fleet Defects are those failures
or malfunctions that emerge after installation of the device or after installation of a
New Version. Fleet Defects exclude those failures or malfunctions which have been
documented during the Suppliers factory test.

Force Majeure Event - has the meaning ascribed to it in the Agreement.

Functional Specification - means the Suppliers technical specification for the de-
vices of the Supplied Equipment.

Hardware Upgrade means any change to the existing hardware of any Machine
that is not the result of the resolution of a Defect by the Supplier under its mainte-
nance obligation.

Improper Use - means use of the Supplied Equipment or Software by the Customer
or an End User that is not in accordance with operating instructions reasonably
specified by the Supplier or any supplier of 3rd party components.

Hot List - is the set of the commonly used rail tickets vended by a specific Machine
defined by virtue of its location.

Incident - means a problem arising with one or more devices of the Supplied Equip-
ment and reported as a Defect or Software Issue Report.

Incident Number - means a unique reference number allocated by the Suppliers


Help Desk for each Incident reported by the Customer.

Internal Operations Applications - those applications of the Back Office System


that are required to configure and maintain the AFC but are not directly required to
operate the ticket sales processes, such as, but not limited to: The FareGo Data sys-
tem or a Reporting Application.

Level of Availability - has the meaning ascribed to it in chapter Error! Reference


source not found..

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Local Control Unit - means a PC that is typically located at a station to monitor and
maintain basic functionalities of Gates installed at this station and has been supplied
under the Supply Agreement.

Locations - means the Customers locations where the devices of the Supplied
Equipment are installed.

Machine - means the Suppliers Self Service Ticket Issuing Terminals being subject
to the Services to be provided.

Maintenance Engineer - is an employee or representative of the Supplier who is


technically qualified and knowledgeable about the Supplied Equipment and Software
being subject to this SLA and who will provide on-site or remote Services to the Cus-
tomer.

Managed Service has the meaning ascribed to in Appendix MS.

Minor Applications those applications within the Back Office System that are not
relevant for daily operations of the AFC, such as (but not limited to) test facilities or
Archive & Purge Servers.

New Version - means an Upgrade or an Update.

Operating Manuals - means the operating manuals supplied to the Customer relat-
ing to the use of the Supplied Equipment.

Operational - means that


A Machine is capable of functioning in Revenue Earning Mode in accordance
with the Functional Specification.
A Gate is capable of functioning in Single Direction Mode in accordance with
the Functional Specification
Other Supplied Equipment is either in Revenue Earning Mode in accordance
with the Functional Specification or may be used

Period - defines a period of 28 days which starts on a Monday and ends on a Sun-
day.

Progress Update Time - is the date and time at which the Customer requests any
progress report for an Incident from the Suppliers Help Desk.

Report Time - is the date and time when the Suppliers Help Desk first receives an
Incident reported by the Customer. For the purpose of this SLA, receiving shall
mean the earlier of
the time when a call is actually received during Operating Service Times of
the Suppliers Help Desk or a call related to a high priority incident is re-
ceived by the On-call Service

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the next time that the Suppliers Help Desk opens according to Service
Times. (when the Customer leaves a message with the Suppliers Help
Desk outside Operating Service Times on the mailbox or by email),

Resolution Time - has the meaning ascribed to it in this SLA.

Reaction Time - has the meaning ascribed to it in this SLA.

Response Time - has the meaning ascribed to it in this SLA.

Revenue Earning Mode - means a condition under which a Machine, Farebox, or


other Supplied Equipment is capable of collecting fares from passengers and issuing
tickets to them.

RSP means the Rail Settlement Plan

Server Farm the sum of all servers that together form the Customers Back Office
System.

Service Manager - is a representative of the Supplier appointed as the primary inter-


face between the Supplier and the Customer for all matters in relation to this SLA as
further explained in chapter 2.3 in the main SLA document.

Service Module The definition of part of Managed Services which provides support
for a specific process or feature. Service Modules cannot be further split or broken
down.

Service Project Initialisation is the first phase of the Service delivery project
where necessary agreements are made between Supplier and Customer before the
Service can be implemented.

Service Reports - means the electronic and/or paper management reports provided
by the Supplier to enable the Customer to monitor this SLA as further explained in
chapter 2.3 in the main SLA document.

Service Review Meetings - means meetings of representatives of both Parties at


which the performance of the Services is reviewed and any required remedial actions
identified as further explained in chapter 2.3 in the main SLA document..

Services - means the software and hardware services to be provided by the Supplier
to the Customer under this SLA,.

Single Direction Mode - is a mode where one Aisle can only be used in one direc-
tion.

SLA - means this schedule.

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Software - has the meaning ascribed to it in the Agreement.

Software Configuration Change - means a change (excluding new or extended


functionality) to operating parameters used by the Software that the Supplier is able
to implement without requiring a change to the executable code that comprises the
Software.

Software Enhancement - means an improvement to the Software that may be pro-


posed by the Customer or Supplier in accordance with the Change Control Proce-
dure. Software Enhancements include all changes to Supplier Software that are not
required to correct Defects, i.e. changes required to enhance the functionality or per-
formance of the Supplied Equipment as defined in the Functional Specification.

Software Issue Report - means a Software Defect, Software Configuration Change


or Software Enhancement.

Standard of Performance - has the meaning given to it in paragraph Error! Refer-


ence source not found..

Start Date - means the date of the Agreement.

Supplied Equipment - means all equipment supplied under the Supply Agreement
which are Field Devices and Back Office Servers, unless specifically excluded under
this Agreement.

Supplier has the meaning ascribed to it in the Agreement

Suppliers Help Desk - means the facility described in chapter 2.1 in the main SLA
document, that is provided by the Supplier for managing the interface between the
Customer and the Supplier for resolution of Incidents.

Term - has the meaning ascribed to it in the Agreement.

Third Party Software - is software that forms part of the Supplied Equipment but not
originally produced by the Supplier. This particularly refers to Microsoft Windows,
Oracle, virus protection software and the like.

Tier 5 Transaction Integrity A level of disaster recovery used in business conti-


nuity planning. Tier 5 is defined as consistency of data between production and re-
covery data centres. There is little to no data loss in such solutions, however, the
presence of this functionality is entirely dependent on the application in use.

TOM - means the Suppliers Ticket Office Machines being subject to the Services to
be provided hereunder

TVM (Ticket Vending Machine) means Machine.

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Update - is a New Version of Software required to correct Defects. Updates may in-
clude generic enhancements free of charge as determined by the Supplier.

Upgrade - is a New Version of Software incorporating Software Enhancements that


have been agreed as a result of the Change Control Procedure. An Upgrade may
incorporate an Update.

Weekday - means Monday to Friday inclusive but excluding Bank Holidays.

Working Day - means Weekday.

Workstation means a PC connected to the central server system (FareGo Data)


and configured to run software from the application server of the FareGo Data.

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Scheidt & Bachmann


Service Level Agreement
Appendix SWM
Software Maintenance

This Appendix describes Service Modules within the Scheidt & Bachmann service offering. This document is only
valid and shall be construed in conjunction with the Service Level Agreement main document to which it is at-
tached.
It remains the property of Scheidt & Bachmann. It is provided solely for the purpose of supplier qualification. The
content is confidential and may not be disclosed to any third party or used for any other purposes.
This document is based on template version 1.9.
Fare collection
systems

Table of Contents

1 SOFTWARE MAINTENANCE ................................................................................................ 3


1.1 WHY SOFTWARE MAINTENANCE? ........................................................................................... 3
1.2 SCOPE OF SOFTWARE MAINTENANCE...................................................................................... 3
1.2.1 Introduction ............................................................................................................. 3
1.2.2 Software Updates and Patches............................................................................... 4
1.2.2.1 Updates ............................................................................................................................... 4
1.2.2.2 Patches ............................................................................................................................... 4
1.2.3 Software Configuration Changes ............................................................................ 4
1.2.4 Data Maintenance ................................................................................................... 5
1.2.5 Changes to the Software scope .............................................................................. 5
1.2.6 Upgrades ................................................................................................................ 6
1.2.6.1 General ............................................................................................................................... 6
1.2.7 Testing .................................................................................................................... 6
1.2.8 Procedure to install changes to the live system....................................................... 6

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1 Software Maintenance
1.1 Why Software Maintenance?
The stability of the software in fare collection systems is extremely important for the
availability of the complete system and the acceptance of your customers. Further on
you as an operator need a stable tool with high availability for your daily processes
such as transfer of sales data, reporting or tariff maintenance. In this context it needs
also to be considered that the software for a fare collection system consists of differ-
ent software components from different suppliers (Scheidt & Bachmann, Microsoft,
Oracle, etc.). The software maintenance from S&B considers all this and with this
service S&B can offer you:

A stable system with high availability of the devices and the back office
system.

Simple cost planning

Up-to-date status of the software version which means smoother offer-


ing and implementing of upgrades of the software

1.2 Scope of Software Maintenance


1.2.1 Introduction
The Supplier shall provide Software Maintenance Services as described in this Ap-
pendix (Software Maintenance). Software Maintenance ensures that the Software
of the AFC is always up-to-date and Software Defects are corrected properly. Soft-
ware Maintenance is applicable to Field Devices as well as to the Back Office Sys-
tem.
Via the Suppliers Help Desk as further detailed in chapter 2 in the main SLA docu-
ment the Customer may notify the Supplier of any issues concerning the Software.
The Supplier will log such issues as Software Issue Reports and the issues will be
classified and solved as follows:

Software Issue Solution Chapter

Software Defect Update or Patch 1.2.2

Need for a Configuration Configuration Change 1.2.3


Change

Software Enhancement Upgrade (Change Control 1.2.6


requirement Procedure)

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1.2.2 Software Updates and Patches

Software Defects are solved with Updates or Patches. The general procedure is to
solve the Defects with planned Updates but Patches will be delivered between the
planned Updates, if necessary, for Critical Failures as mutually agreed.

1.2.2.1 Updates

Software Issue Reports that are classified as Software Defects shall be recorded,
investigated and corrected by the Supplier in batches. Software corrections arising
from each batch shall (as far as reasonably possible) be issued by the Supplier in the
form of a single software Update to be applied to all of the Customers devices.
The Update is based on the latest applicable release from the Supplier and may also
include enhancements as determined by the Supplier.
The Supplier shall deliver an Update every other per year.
The Supplier will test the Update before providing it to the Customer (please refer
also to chapter 1.2.7), these tests and necessary test equipment, as seen needed by
the Supplier, is included in the offered price.
The planning of the Updates shall be mutually agreed. The Supplier will implement
the Update on the CSS. For the Field Devices the Supplier will make the Update
available for the Customer and the Customer will follow the procedures as defined in
1.2.8 for the rollout.
Apart from the applicable software the Supplier will provide the following with the Up-
date:
Release Documentation describing the content of the Update
Installation Procedure
Test Results.
The Supplier recognises that at any one time the version of Software installed may
be different across the whole fleet of devices. In this context the Supplier accepts its
obligation to maintain and support the Supplied Equipment pursuant to this SLA.

1.2.2.2 Patches
If necessary to resolve Critical Failures in the Suppliers Software the Supplier shall
deliver Software patches between the scheduled Updates. The scheduling for these
patches will be mutually agreed.

1.2.3 Software Configuration Changes


Software Issue Reports that are classified as Software Configuration Changes shall
be implemented on dates and times that are mutually agreed. The Supplier will pro-
vide Software Configuration Changes in less than 29 days measured from Report
Time.

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The Customer shall be entitled to request up to two (2) Software Configuration


Changes per year at no additional charge.

1.2.4 Data Maintenance


Both Parties recognise that the correct operation of the Supplied Equipment depends
upon the accuracy of data processed by the Software, including but not limited to the
tariffs maintained in the system.
The Suppliers Back Office System allows a wide range of tariff changes guided by
the graphical user interface, including for example
Changes of prices of existing articles
Introduction of a new article that has the same structure as an existing
article
More details can be found in the Back Office documentation. These changes may be
done by the Customer or by the Supplier.
In other cases, a tariff change might impact not only the configuration of the AFC but
also the program code, depending on the nature of the change. Examples are:
Introduction of a totally new type of article
Change to the tariff database of the CSS or the Supplied Equipment
Changes and/or enhancement of functionalities with regard to tariff or
tariff maintenance (which are upgrades)
Changes to screens or screen flows
These changes must be done by the Supplier.
The nature of a change may depend on the type of change as well as on the existing
tariff and application structure and must be analysed case by case. The effort for
such changes may vary widely. Therefore, tariff and data maintenance is separated
from this SLA. Any changes to the tariffs or tariff system that the Supplier is re-
quested to provide will be processed via the Change Control Procedure. One solution
is to define a budget for Data Maintenance that can be ordered via the Change Con-
trol Procedure.
The Customer is responsible for installing tariff changes that it has made to test
equipment. The distribution of such changes to the Field Devices is the Suppliers
responsibility as part of the Scheidt & Bachmann Software Rollout Service.

1.2.5 Changes to the Software scope


If additional software modules are integrated into the Back Office System, the
maintenance obligation for such additional modules shall be added to this SLA
through the Change Control Procedure.

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1.2.6 Upgrades
1.2.6.1 General
Software Issue Reports that are classified as Software Enhancements (Supplier
Software or 3rd Party) will be delivered as Upgrades and progressed under the
Change Control Procedures and are not covered by this SLA..

1.2.7 Testing
Supplier and Customer will agree to a set of test cases that will be used to verify the
Updates. These test cases will be defined in writing and will be approved by Custom-
er and Supplier as the test cases to be used where test will only and exclusively in-
corporate the given set of test cases.
The set of test cases will be updated before a new test begins and shall be mutually
agreed between Supplier and Customer.
Supplier and Customer will always use the exact same test cases.
Supplier and Customer will make sure that the software on their respective test sys-
tems equals the live system as far as possible. No test shall be allowed that is ap-
plied to a test system that is already under another test.
Due to the nature of a Patch the test cases used to test the Patch will be agreed on a
case by case basis. Typically they are a subset of the set of test cases already de-
fined with one or more additional test cases needed to verify the Patch.
Due to the nature of an Upgrade the test cases used to test the Upgrade are created
with the specification of the Upgrade.

1.2.8 Procedure to install changes to the live system


Changes to the live system can be incurred by installing Patches, Updates and/or
Upgrades.
The initial step will be performed by the Supplier: Updating/Upgrading the CSS with
the software release for the Field Devices. The Update/Upgrade of the software is
performed by Suppliers staff via remote access. In this step the software for the Field
Devices is installed on the servers as a preparation for download.
The installation of software on the field devices is the responsibility of the Customer.
The following procedure is agreed unless an exception is mutually agreed upon in
writing:
Scheduling of software rollout and submittal of rollout plan to Supplier
prior to installation for information
The Update/Upgrade of the Field Devices is performed by Customers
staff using functionality of the CSS (Download). A similar procedure ap-
plies to the distribution of tariffs to the field devices. In order to minimize
the risk for the operation the updates/upgrades/tariffs are installed step
by step and in the order listed below:
- Test device

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- One Field Device


- Next 5 Field Devices
- Next 30 Field Devices
- Rest of the Field Devices (in further steps for more than 100 de-
vices)

Each step requires an evaluation phase in order to proceed with the next step. A rec-
ommendation for this evaluation phase is one week.
The Customer checks the download and successful installation of up-
date/upgrade/tariff to the Field Devices.
In case that the procedures to change the live system are not followed and support
from the Supplier is required Supplier may charge its cost to the Customer.

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Scheidt & Bachmann


Service Level Agreement
This document remains the property of Scheidt & Bachmann. It is provided solely for the purpose of supplier quali-
fication. The content is confidential and may not be disclosed to any third party or used for any other purposes.
This document is based on template version 1.2.
Fare collection
systems

Table of Contents

1 OVERVIEW .......................................................................................................................... 3
1.1 DEFINITIONS .............................................................................................................................. 3
1.2 INTRODUCTION .......................................................................................................................... 3
1.3 SCOPE OF SERVICES .................................................................................................................. 3
1.3.1 Help Desk and Service Management ...................................................................... 3
1.3.2 Preventive Maintenance ......................................................................................... 3
1.3.3 Software Maintenance ............................................................................................ 3
1.3.4 General SLA Regulations ....................................................................................... 4
1.4 COMMENCEMENT OF SERVICES ............................................................................................... 4
1.5 SERVICE PROVIDER ................................................................................................................... 4

2 CORE SERVICES ................................................................................................................. 5


2.1 SUPPLIERS HELP DESK ............................................................................................................ 5
2.1.1 General ................................................................................................................... 5
2.1.2 Incident priorities..................................................................................................... 5
2.1.3 Service Times ......................................................................................................... 7
2.1.4 Service Times definition .......................................................................................... 7
2.1.4.1 Equipment Operating Time ................................................................................................. 7
2.1.4.2 Operated Service Time ....................................................................................................... 7
2.1.5 Reaction time .......................................................................................................... 8
2.1.6 Response Time....................................................................................................... 8
2.2 ADVICE AND GUIDANCE ............................................................................................................ 8
2.3 SERVICE MANAGEMENT ........................................................................................................... 9
2.3.1 Service Manager..................................................................................................... 9
2.3.2 Service planning and transition ............................................................................... 9
2.3.3 Service Review Meetings ........................................................................................ 9
2.3.4 Escalation path ......................................................................................................10
2.3.5 Reporting ...............................................................................................................10

3 COVERED COMPONENTS .................................................................................................. 11

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1 Overview
1.1 Definitions
The Definitions that are used in this document and the related appendices can be
found in Appendix General SLA Regulations.

1.2 Introduction
This SLA describes:
The Services that the Supplier shall provide to the Customer during
the Term;
The Customer responsibilities under this Service Level Agreement;
The specific remedies that would apply in the event that the Services
provided by the Supplier fall short of the Level of Availability;
Out of Scope Work and specific exclusions to the Services
This SLA refers to the Supplied Equipment delivered under contract no. XYZ (the
Supply Contract).

1.3 Scope of Services


1.3.1 Help Desk and Service Management
Our Help Desk is available to answer any questions, give advice and solve any prob-
lems regarding your system. For more extensive problems the Help Desk will coordi-
nate the solution work and keep you as a customer informed about the status. If re-
quested, our experts are able to, vie remote login, support in the analsysis of the
problems in order to minimize the problem solving time.
This service is further detailed in chapter 2. Core services.

1.3.2 Preventive Maintenance


With a schedule based on our thorough product knowledge our personnel will per-
form preventive maintenance (test, adjustment and cleaning etc) activities required to
pre-empt the developing of defects of the products and consequently minimize the
down time.
This service is further detailed in Appendix LCM.

1.3.3 Software Maintenance


With the objective to achieve a stable system and the requested performance we of-
fer you a comprehensive Software Maintenance Service. This includes regular Up-
dates for your system to correct any faults. The Updates are always tested exten-

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sively to keep a stable system. The Software Maintenance includes also regular 3rd
party verification.
This service is further detailed in Appendix SWM.

1.3.4 General SLA Regulations


The Appendix General SLA Regulations is describing the following:
Customers Responsibilities
Out of Scope Work, Assumptions and Exclusions
Definitions
which are valid for this SLA.

1.4 Commencement of Services


The Services shall commence, in relation to any Service Module or element of the
Supplied Equipment provided under the Agreement as soon as that element has
achieved device acceptance or upon the Start Date of the Agreement where no de-
vice acceptance is envisaged. The Supplier shall be entitled to charge Annual
Charges in accordance with the Agreement on the commencement of Services,
Any services provided prior to final acceptance under the Supply Contract are not
subject to remedies outlined in paragraph Error! Reference source not found..

1.5 Service Provider


The Supplier is the prime contractor for this SLA and as such shall be responsible for
the overall equipment maintenance and technical support.
All individuals participating in any element of this SLA will receive additional and spe-
cific training on the equipment and processes involved in the implementation of the
actual work tasks they are to perform.
In order to provide the Services, the Supplier shall be entitled to subcontract the per-
formance of Services to the following companies, or such other companies as may
be approved by the Customer from time to time, such approval not to be unreasona-
bly withheld:
Scheidt & Bachmann USA Inc, Fare Collection Service Division.
Scheidt & Bachmann USA Inc, Fare Collection Service Division. shall have the lead-
ing role in provision of the Services. In addition, the Supplier shall use the employees
of its subsidiary Scheidt & Bachmann Service GmbH to support the Services. Its em-
ployees have been trained by the Supplier.

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2 Core Services
2.1 Suppliers Help Desk
2.1.1 General
The Supplier shall provide a Suppliers Help Desk to which the Customer shall report
all Incidents concerning the Supplied Equipment for which it requires the Suppliers
help (Suppliers Help Desk).
Communication between the Customers staff and the Suppliers Help Desk shall be
by telephone and/or by electronic interface (e-mail or online form).
Every Incident notified by the Customer to the Help Desk shall be given a unique In-
cident Number and the Help Desk shall provide this Incident Number to the Customer
at the time of its first response to the Customer.
The Customer shall be entitled to contact the Suppliers Help Desk at any time during
Operated Service Times for information on the progress of all Incidents. The Cus-
tomer shall specify the Incident Number when requesting a progress update from the
Suppliers Help Desk.
The Suppliers Help Desk shall be responsible for monitoring the progress of resolu-
tion by the Supplier of all Incidents. It is supported by an appropriate fault tracking
software such that all Incidents can be accurately recorded and monitored.

2.1.2 Incident priorities


All Incidents will be assigned to one of the following five groups:

Priority Incidents

1 Critical Majority (> 50%) of the field devices not in revenue


earning mode
Complete failure of CSS functionality
CSS Status Monitoring not running
Credit/Debit Authorization down
Virus detected

2 High Significant amount (> 20%) of the field devices not in


revenue earning mode
Unable to update virus signatures on Supplied Equip-
ment
Credit/Debit system congestion: More than 10% of au-
thorization timeouts within one hour, where there are
more than 100 transactions per hour.

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3 Moderate One or more field devices Down


CSS Device Management Down
CSS Transaction Processing Down
CSS Reporting Down
CSS External Interfaces Down
Unable to perform software updates on field devices
Loss of credit card Services to a single field device

4 Low Other problems in the reporting


Tariff maintenance not working
Partial failure of a field device
Archive & Purge Server not working

5 Information request User requests advice for software handling


Questions about capabilities of software

The default priority for any other Incident not listed here is 3 Moderate.
An Incident may be reprioritised according to the above classifications in the event of
misinterpretation, arrival of new information or a partial solution being implemented.

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2.1.3 Service Times


At different times of day, different types of Help Desk support are applicable. These
different time slots are called Service Times. The definitions of the Service Times can
be found in the following sections. The table below specifies the Service Time
schedule.

Service Time (US)

Timezone: Supplied Services


local time EST
PM / SM
(H) US Bank Holidays

Equipment Operating
24/7
time

Operated Service Time Workdays


Any Incident priority 6am to 9pm
Sat/Sun/(H)
n/a

On-call Service Time


Not applicable
Only critical Incidents

2.1.4 Service Times definition


2.1.4.1 Equipment Operating Time
Equipment Operating Time is the time when the Supplied Equipment is expected to
be Operational.

2.1.4.2 Operated Service Time


Operated Service Time is the time when the Suppliers Help Desk (1st-level support)
is operating. Incidents related to all Supplied Equipment are registered and dis-
patched, e.g. 2nd-level support is involved or field service is activated. Accompanying
Help Desk contacts will be provided under the contract.
During this time all questions from the Customer and Incidents will be worked on by a
technician who may (if technically possible) access the Supplied Equipment installed
in the Customers premises via remote connections through the Suppliers Help
Desk.
During Operated Service Time the Help Desk can be contacted by
Phone
Email
Web portal

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For all other defect priorities, the Customer will be able to leave messages with an
automated messaging service. Answers to Incidents placed with the automated mes-
saging system will be given during Operated Service Time.

2.1.5 Reaction time


The Reaction Time is the Time between
The Customer starting a call (getting the call connected signal)
and
speaking to a live operator at the Suppliers Help Desk, either by being con-
nected within the same call or by being called back by a live operator.
Or between
A Customers eMail arriving on the Suppliers eMail Server
and
the sending of a receipt from the Suppliers eMail Server.
The Supplier shall provide sufficient resources at the Suppliers Help Desk to ensure
the following average reaction times:

Average reaction time for Operated Service Time On-Call Service Time

Phone calls 5 minutes 15 minutes

eMail/Web contact 1 hour 1 hour(*)


(*)
Electronic submissions by the Customer are registered within one (1) hour of re-
ceipt at the Suppliers Help Desk. The Help Desk staff will deal with those submis-
sions during the next Operated Service Time.

2.1.6 Response Time


Response Time is measured as the time between the arrival of eMail or Web con-
tacts and a first feedback to the issuer of the Incident. This includes assignment to a
service technician, and initial analysis. The first feedback will be sent on average
within 5 hours during Operated Service Time.

2.2 Advice and Guidance


At the Customers request, the Supplier shall provide the Customer with advice and
guidance to enable the Customer to correctly operate the Supplied Equipment and
Software (Advice and Guidance).
In the first instance the Customer should direct such requests to the Suppliers Help
Desk. The Supplier may elect to refer the Customers requests to appropriate mem-
bers of the Suppliers staff to provide the required response.

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In the event that the Customer requests more than five (5) such requests for advice
and guidance in any one Period and that those requests could reasonably have been
resolved by the Customer using the Operating Manuals and training already provided
by the Supplier, then the Supplier shall be entitled to charge the Customer any addi-
tional costs it reasonably incurs in providing such advice and guidance.

2.3 Service Management


Service Management is the organisational foundation of Service delivery. It defines
necessary processes and practices to implement, deliver and improve the agreed
Services.

2.3.1 Service Manager


The Supplier shall appoint a Service Manager who will be responsible for the follow-
ing activities:
Plan the Service implementation and supervise the set up;
Ensure that Incidents and other requests by the Customer are man-
aged and owned by the appropriate Suppliers staff in accordance with
this SLA;
Act as an escalation point in relation to any service Incidents which re-
quire management intervention;
Monitor the Standard of Performance achieved in respect of this SLA;
Represent the Supplier at Service Review Meetings.

2.3.2 Service planning and transition


The first step in Service Management is to plan the Service delivery together with the
Customer and to ensure the Service is set up as agreed.
The Service Manager is responsible for agreeing that plan with the Customer. The
Service Plan will contain all necessary steps to set-up the Service and to move it to
live operation, including milestones and acceptance tests. After the transition phase
is completed, the Services are fully available for the Customer at the agreed per-
formance level.

2.3.3 Service Review Meetings


Unless waived by mutual agreement, regular face to face Service Review Meetings
will be held. The purpose of these meetings is to review the performance of the Sup-
plier in respect of the Service Level Agreement. The meetings will be attended by
appropriate members of staff of both the Supplier and the Customer and will include
as a minimum the Service Manager (or his/her representative) and the Customers
Designated Representative (or his/her representative). The frequency of Service Re-
view Meetings as well as the mode (face to face, phone conference) shall be agreed
between the Parties but for guidance one should be held every third (3rd) Period.

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2.3.4 Escalation path


In the event that Incidents are not resolved within the time period defined or if any
other aspect of the Standard of Performance in respect of this Service Level Agree-
ment is not met then resolution of the problem may be escalated by the Customer or
the Supplier as follows:

Level Supplier Manager Customer Manager


1 Service Manager (or Project Manager) The Supervising Officer
2 National Service Director Head of Retail Services
3 Vice President S&B, USA Customer Service Director, and
simultaneously the Head of IT
4 Managing Director Fares Collection Division Managing Director

2.3.5 Reporting
Service Reports shall be provided once per Period by the Supplier to enable all the
parameters documented in this SLA to be measured and monitored.
The Customer accepts that not all information may be provided for the first six (6)
calendar months following the Start Date. The Supplier shall make reasonable en-
deavours to make the reports fully available at the earliest opportunity.
Service Reports shall be made available to the Customer in electronic form in a
printable format (e.g. PDF format).

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3 Covered Components
The following table summarizes the Supplied equipment covered by this SLA:

Device Quantity Content / Comments

TVM 21

CSS 1

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Scheidt & Bachmann


Service Level Agreement
Appendix PMRM
Preventive and Remedial Maintenance

This Appendix describes Service Modules within the Scheidt & Bachmann service offering. This document is only
valid and shall be construed in conjunction with the Service Level Agreement main document to which it is at-
tached and further applicable appendices.
It remains the property of Scheidt & Bachmann. It is provided solely for the purpose of supplier qualification. The
content is confidential and may not be disclosed to any third party or used for any other purposes.
This document is based on template version 1.8.
Fare collection
systems

Table of Contents

1 PREVENTATIVE MAINTENANCE ......................................................................................... 3

2 SPARE PARTS AND CONSUMABLES .................................................................................... 6

3 APPENDIX 1, PREVENTATIVE MAINTENANCE CHECKLIST FOR TVM ............................. 7

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1 Preventative Maintenance
Preventative Maintenance shall mean regular scheduled maintenance activities re-
quired to pre-empt the development of Defects in the Supplied Equipment, so as to
minimise unscheduled Down Time (Preventative Maintenance).
Preventative Maintenance shall be implemented through a program of site visits by
Maintenance Engineers to each device of the Supplied Equipment at a frequency to
be proposed by the Supplier and approved by the Customer. The Customer shall not
unreasonably withhold approval of this program. In the first instance the frequency of
Preventative Maintenance shall be no less than shown in the table below. In no event
shall the frequency of Preventative Maintenance site visits to any one Field Device,
as listed below, be less than once every six calendar months.

Preventative Maintenance Machine (TVM)

Cash & Credit Card Only

Component Month Month

4 8 12 4 8 12

Interior cleaning Machine


Heater / Blower X X
Fan Units X X
General Cleaning X X
Check of Machine Components
Ticket / Money Tray
Issuing Tray Light (bulb testing) X X
Power pack
Power Pack X X
Power Connection Box X X
Backup Battery
Backup Battery (checking best be- X X
fore date)
Alarm System
Alarm System (testing) X X
Pedestal
Machine Pedestal X X
Check PM due dates
PM Label check X X

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Preventative Maintenance Machine (TVM)

Cash & Credit Card Only

Component Month Month

4 8 12 4 8 12

Check LCM due dates


LCM Label check X X
Display
Touchscreen Display X X
Credit Card Terminal
Credit Card Reader X X
Computer System (i.e. SBC-1) X X
Ticket Magnetic Encoder and Printer
(MKV)
Thermal Direct Printer X X
Feed/Cut Unit X X
Magnetic Encoder X X
Coin System
Coin Acceptor X
Coin Verifier X
Coin Diverter X
ACM Return Channel X
Coin Controller Board X
Coin Magazine Drawer X
Coin Chutes X
Coin Vault X
Banknote System
BNS maint. level 1 X
BNS maint. level 2 X
Table 1: Preventative Maintenance frequency for Machines (TVM)

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The Supplier shall provide monthly updates to the schedule of planned Preventative
Maintenance activities for a forward period of three months. The schedule will include
all devices of the Supplied Equipment to be serviced with each month. The Supplier
will reschedule all Preventative Maintenance work once a month and include delayed
Preventative Maintenances in the next months schedule.
Preventative Maintenance visits shall be carried out between 09:00 and 17:00 Mon-
day to Friday. The Supplier shall conduct the Preventive Maintenance activities in a
manner designed to minimise disruption to the Customers business.
Preventative Maintenance shall be carried out in accordance with a Checklist to be
developed and maintained by the Supplier. The Checklist will be submitted by the
Supplier to the Customer for approval (such approval not to be unreasonably with-
held). At the time of the Start Date, the agreed Checklist for the Machines is defined
in Appendix 1. The Checklist will specify all checks and Preventative Maintenance
activities to be carried out by the Maintenance Engineer at the devices during each
visit. The Maintenance Engineer will record the results of all checks and activities on
the Checklist.
Defects discovered with the device whilst carrying out the checks shall be rectified by
the Maintenance Engineer at that visit wherever practical. In the event that Defects
cannot be rectified at the scheduled visit then they shall be recorded for handling un-
der Remedial Maintenance.
The Supplier shall retain Checklist records (as part of the Audit records) for every
maintenance visit and shall make these available upon request to the Customer.
shall be made available to the Customer upon request.

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2 Spare Parts and Consumables


Where the Customer chooses to purchase additional spare parts, such spare parts
will be provided by the Supplier and paid for by the Customer in accordance with the
Suppliers spare parts price list in force from time to time.
Consumables shall be charged to the Customer in accordance with Suppliers stan-
dard scale of Consumables in force from time to time. The following parts are
defined as Consumables:
1. Backlight components of LCD screen
2. Print head
3. Blade of Cutter device of ticket system
4. Belts, ribbons, cables, connectors, and rubber traction rollers in gen-
eral
5. Hard Drives
6. Magnetic Encoding/Decoding Head
7. Fuses
8. Bulbs in lighting top, coin drop, etc.
9. Blowers (CPU, screen, computer units)
10. Batteries (i.e., CMOS, ZCGVA, UPS)
11. Tickets
12. Any consumable for third party components as described within the
third party documentation/manual.
The offered price does not include any Spare parts or Repair. The Suppliers Spare
parts and Repair list in force, which may be updated from time to time by the Suppli-
er, will be valid for any Spare parts and/or Repair services required by the Customer.

If requested by the Customer the Supplier will provide an estimate, for budgetary
purposes only, for spare parts likely to be needed and repair costs. The actual cost,
according to the Suppliers Spare parts and Repair list, may be lower or higher.
Based on the actual yearly cost such estimate may be mutually reviewed on a yearly
basis.

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3 Appendix 1, Preventative Maintenance Checklist


for TVM

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10.2 Software Licenses

001.13.0109 - Fort Collins Technical Description Final Page 108


Contains Trade Secret and/or Confidential, Commercial, or Financial Information SCHEIDT & BACHMANN 2013. All rights reserved.
Appendix 2

Microsoft Software License Terms for Windows XP Embedded Runtime


These license terms are an agreement between you and Scheidt & Bachmann. Please read them. They
apply to the software included on the devices to be delivered under the Agreement between you and
Scheidt & Bachmann. The software also includes any separate media on which you received the software.
The software on the devices to be delivered under the Agreement includes software licensed from
Microsoft Corporation or its affiliate.
The terms also apply to any Microsoft
Updates,
Supplements,
Internet-based services, and
Support services
for this software, unless other terms accompany those items. If so, those terms apply. If you obtain
updates or supplements directly from Microsoft, then Microsoft, and not Scheidt & Bachmann, licenses
those to you.

As described below, using some features also operates as your consent to the transmission of certain
standard computer information for Internet-based services.
By using the software, you accept these terms. If you do not accept them, do not use or copy the
software. Instead, contact Scheidt & Bachmann to determine its return policy for a refund or credit.
If you comply with these license terms, you have the rights below.
1. Use Rights.
You may use the software on the device with which you acquired the software.
2. Additional Licensing Requirements and/or Use Rights.
a. Specific Use. Scheidt & Bachmann designed the devices to be delivered under the Agreement for a
specific use. You may only use the software for that use.
b. Other Software. You may use other programs with the software as long as the other programs
Directly support the manufacturers specific use for the device, or
Provide system utilities, resource management, or anti-virus or similar protection.
Software that provides consumer or business tasks or processes may not be run on the device. This
includes email, word processing, spreadsheet, database, scheduling and personal finance software.
The device may use terminal services protocols to access such software running on a server.
c. Device Connections.
You may use terminal services protocols to connect the device to another device running
business task or processes software such as email, word processing, scheduling or
spreadsheets.
You may allow up to ten other devices to access the software to use
File Services,
Print Services,
Internet Information Services, and
Internet Connection Sharing and Telephony Services.

Updated 5/2011
The ten connection limit applies to devices that access the software indirectly through
multiplexing or other software or hardware that pools connections. You may use unlimited
inbound connections at any time via TCP/IP.
3. Scope of License. The software is licensed, not sold. This agreement only gives you some rights to
use the software. Scheidt & Bachmann and Microsoft reserve all other rights. Unless applicable
law gives you more rights despite this limitation, you may use the software only as expressly
permitted in this Agreement. In doing so, you must comply with any technical limitations in the
software that allow you to use it only in certain ways. For more information, see the software
documentation or contact Scheidt & Bachmann. Except and only to the extent permitted by
applicable law despite these limitations, you may not:
Work around any technical limitations in the software;
Reverse engineer, decompile or disassemble the software;
Make more copies of the software than specified in this agreement;
Publish the software for others to copy;
Rent, lease or lend the software; or
Use the software for commercial software hosting services.
Except as expressly provided in this Agreement, rights to access the software on the devices to be
delivered under the Agreement do not give you any right to implement Microsoft patents or other
Microsoft intellectual property in software or devices that access the devices to be delivered under the
Agreement.
You may use remote access technologies in the software such as Remote Desktop to access the
software remotely from another device. You are responsible for obtaining any licenses required for use
of these protocols to access other software.
Remote Boot Feature. If the Scheidt & Bachmann enabled the device Remote Boot feature of the
software, you may
(i) use the Remote Boot Installation Service (RBIS) tool only to install one copy of the software
on your server and to deploy the software on licensed devices as part of the Remote Boot
process; and
(ii) use the Remote Boot Installation Service only for deployment of the software to devices as
part of the Remote Boot process; and
(iii) download the software to licensed devices and use it on them.
For more information, please refer to the device documentation or contact Scheidt & Bachmann.
Internet-Based Services. Microsoft provides Internet-based services with the software. Microsoft
may change or cancel them at any time.
a. Consent for Internet-Based Services. The software features described below connect to
Microsoft or service provider computer systems over the Internet. In some cases, you will not
receive a separate notice when they connect. You may switch off these features or not use them.
For more information about these features, visit
http://www.microsoft.com/windowsxp/downloads/updates/sp2/docs/privacy.mspx.
By using these features, you consent to the transmission of this information. Microsoft does
not use the information to identify or contact you.
b. Computer Information. The following features use Internet protocols, which send to the
appropriate systems computer information, such as your Internet protocol address, the type of
operating system, browser and name and version of the software you are using, and the language
code of the device where you installed the software. Microsoft uses this information to make the
Internet-based services available to you.
Web Content Features. Features in the software can retrieve related content from
Microsoft and provide it to you. To provide the content, these features send to Microsoft
the type of operating system, name and version of the software you are using, type of

Updated 5/2011
browser and language code of the device where the software was installed. Examples of
these features are clip art, templates, online training, online assistance and Appshelp.
These features only operate when you activate them. You may choose to switch them off
or not use them.
Digital Certificates. The software uses digital certificates. These digital certificates
confirm the identity of Internet users sending X.509 standard encrypted information. The
software retrieves certificates and updates certificate revocation lists. These security
features operate only when you use the Internet.
Auto Root Update. The Auto Root Update feature updates the list of trusted certificate
authorities. You can switch off the Auto Root Update feature.
Windows Media Player. When you use Windows Media Player, it checks with Microsoft
for
Compatible online music services in your region;
New versions of the player; and
Codecs if your device does not have the correct ones for playing content. You can
switch off this feature. For more information, go to:
http://microsoft.com/windows/windowsmedia/mp10/privacy.aspx.
Windows Media Digital Rights Management. Content owners use Windows Media
digital rights management technology (WMDRM) to protect their intellectual property,
including copyrights. This software and third party software use WMDRM to play and
copy WMDRM-protected content. If the software fails to protect the content, content
owners may ask Microsoft to revoke the softwares ability to use WMDRM to play or
copy protected content. Revocation does not affect other content. When you download
licenses for protected content, you agree that Microsoft may include a revocation list with
the licenses. Content owners may require you to upgrade WMDRM to access their
content. Microsoft software that includes WMDRM will ask for your consent prior to the
upgrade. If you decline an upgrade, you will not be able to access content that requires
the upgrade. You may switch off WMDRM features that access the Internet. When these
features are off, you can still play content for which you have a valid license.
c. Misuse of Internet-based Services. You may not use these services in any way that could
harm them or impair anyone elses use of them. You may not use the services to try to gain
unauthorized access to any service, data, account or network by any means.
4. Windows Update Agent (also known as Software Update Services). The software on the device
includes Windows Update Agent (WUA) functionality that may enable your device to connect to and
access updates (Windows Updates) from a server installed with the required server component.
Without limiting any other disclaimer in this Microsoft Software License Terms or any EULA
accompanying a Windows Update, you acknowledge and agree that no warranty is provided by MS,
Microsoft Corporation or their affiliates with respect to any Windows Update that you install or
attempt to install on your device.
5. Product Support. Contact Scheidt & Bachmann for support options. Refer to the support number
provided with the device.
6. Backup Copy. You may make one backup copy of the software. You may use it only to reinstall the
software on the device.
7. Proof Of License. If you acquired the software on the device, or on a disc or other media, a genuine
Certificate of Authenticity label with a genuine copy of the software identifies licensed software. To
be valid, this label must be affixed to the device, or included on or in Scheidt & Bachmanns software
packaging. If you receive the label separately, it is not valid. You should keep the label on the device
or packaging to prove that you are licensed to use the software. To identify genuine Microsoft
software, see http://www.howtotell.com.
8. Transfer to a Third Party. You may transfer the software only with the device, the Certificate of
Authenticity label, and these license terms directly to a third party. Before the transfer, that party must

Updated 5/2011
agree that these license terms apply to the transfer and use of the software. You may not retain any
copies of the software including the backup copy.
9. Not Fault Tolerant. The software is not fault tolerant. Scheidt & Bachmann installed the
software on the device and is responsible for how it operates on the device.
10. Restricted Use. The Microsoft software was designed for systems that do not require fail-safe
performance. You may not use the Microsoft software in any device or system in which a malfunction
of the software would result in foreseeable risk of injury or death to any person. This includes
operation of nuclear facilities, aircraft navigation or communication systems and air traffic control.
11. No Warranties for the Software. The software is provided as is. You bear all risks of using it.
Microsoft gives no express warranties, guarantees or conditions. Any warranties you receive
regarding the device or the software do not originate from, and are not binding on, Microsoft or
its affiliates. When allowed by your local laws, Scheidt & Bachmann and Microsoft exclude
implied warranties of merchantability, fitness for a particular purpose and non-infringement.
12. Liability Limitations. You can recover from Microsoft and its affiliates only direct damages up
to two hundred fifty U.S. Dollars (U.S. $250.00). You cannot recover any other damages,
including consequential, lost profits, special, indirect or incidental damages.
This limitation applies to:
Anything related to the software, services, content (including code) on third party internet
sites, or third party programs; and
Claims for breach of contract, breach of warranty, guarantee or condition, strict liability,
negligence, or other tort to the extent permitted by applicable law.
It also applies even if Microsoft should have been aware of the possibility of the damages. The
above limitation may not apply to you because your country may not allow the exclusion or
limitation of incidental, consequential or other damages.
13. Export Restrictions. The software is subject to United States export laws and regulations. You must
comply with all domestic and international export laws and regulations that apply to the software.
These laws include restrictions on destinations, end users and end use. For additional information, see
www.microsoft.com/exporting.

Updated 5/2011

ORACLE End User License Agreement

With respect to embedded ORACLE programs and/or services which are distributed to __________ (the End
User) hereunder, the End User, by operation of the Scheidt & Bachmann system, agrees to the following

specific ORACLE End User License Requirements:

(1) Use of the programs that are subject to this End User License Agreement is limited to ______________

as an executor of the End User License Agreement; if End User rejects this ORACLE End User License

Agreement, ORACLE does not grant End User license to use the ORACLE Embedded Software
included in the Scheidt & Bachmann system. In that case End User shall not be entitled to use

ORACLE Embedded Software together with the delivered system.

(2) Use of the programs is restricted to the scope of the application package licensed hereunder and to the
internal business operations of the End User; the scope of the expressly permitted business operations
referred to herein is the management of fare collection equipment in the scope of S&B Fare Collection
Systems delivered by Scheidt & Bachmann to the End User;

(3) ORACLE , Scheidt & Bachmann or its licensors retain all ownership and intellectual property rights to
the programs;

(4) Under this End User License Agreement, certain prohibitions and limitations apply to the End User,
which include, but are not limited to those expressly set out herein. In the event of any doubts regarding
the End Users rights under this End User License Agreement, the End User shall only contact Scheidt &
Bachmann clarification.

(5) the following is specifically prohibited:

(a) transfer of the programs except for temporary transfer in the event of computer malfunction if the
application package embeds the programs in a physical device;
(b) assigning, giving, or transferring the programs and/or any services ordered or an interest in them to
another individual or entity (and if End User grants a security interest in the programs and/or any
services, the secured party has no right to use or transfer the programs and/or any services);
(c) installation or configuration of the programs separately and independently from the application
package;
(d) access to the programs (by means of embedded tools or any other means) other than through the
application program of Scheidt & Bachmann;
(e) database maintenance other than through a shell application provided by Scheidt & Bachmann;

(f) direct access of the database or use of ORACLE supplied APIs for any purposes (including, but not
limited to, the purpose of establishing the transfer of data);
(g) use of the programs for rental, timesharing, subscription service, hosting, or outsourcing;
(h) the removal or modification of any program markings or any notice of Oracles or its licensors
proprietary rights;
(i) making the programs available in any manner to a third party for its use in the third partys business
operations (unless such access is expressly permitted for the specific program license); and
(j) title to the programs passing to the End User or any other party;

(6) The End User shall not review any data or run any ad-hoc query report through a script not
preconfigured by Scheidt & Bachmann and as part of the application package. For greater certainty, all
information from the programs shall only be accessed by the End User either through pre-packaged
reports, or ad-hoc reports that are developed by Scheidt & Bachmann and which are included in the
application package, and which do not require or permit the End User to navigate the underlying data
scheme.

(7) In the event that the End User has been provided with a web-interface, the End User shall not be
allowed to change the web pages if this would be in violation of the End Users general obligation not to
navigate the underlying data scheme.

(8) The End User shall not be allowed to request to add an interface to Scheidt & Bachmanns application
package unless the End User specifically declares that such interface is non-proprietary to the End User
and Scheidt & Bachmann determines in its sole discretion that the interface can be added to its standard
software.
(9) Reverse engineering (unless required by law for interoperability), disassembly or decompilation of the
programs as well as the duplication of the programs except for a sufficient number of copies of each
program for the End Users licensed use and one copy of each program media are prohibited (the
foregoing prohibitions include but are not limited to review of data structures or similar materials
produced by programs);

(10) The End User is further not allowed to:



(a) update the embedded ORACLE Software (e.g. by raising the revision level or by downloading
patches) without the involvement of, and written approval by, Scheidt & Bachmann;

(b) upgrade to any other ORACLE license without the express written permission of Scheidt &
Bachmann;

(c) receive ORACLE maintenance support directly from ORACLE ; Maintenance Support for

embedded ORACLE software shall be received from Scheidt & Bachmann.

(11) To the extent permitted by applicable law, ORACLE disclaims its liability for any damages, whether
direct, indirect, incidental, special, punitive or consequential, arising from the use of the programs, and
(b) any loss of profits, revenue, data or data use, arising from the use of the programs;

(12) Upon termination of this ORACLE End User License Agreement, End User is required to discontinue
use and destroy or return to Scheidt & Bachmann all copies of the programs and documentation;

(13) Publication of any results of benchmark tests run on the programs are prohibited;

(14) End User is required to comply fully with all relevant export laws and regulations of the United States
and other applicable export and import laws to assure that neither the programs, nor any direct product
thereof, are exported, directly or indirectly, in violation of applicable laws;

(15) End User is notified that the programs are subject to a restricted license and can only be used in
conjunction with the application package. End User is not permitted to modify the programs;

(16) End User shall not require ORACLE to perform any obligations or incur any liability not previously

agreed to between Scheidt & Bachmann and ORACLE ;

(17) Scheidt & Bachmann shall be permitted to audit End Users use of the program, and the End User shall
provide reasonable assistance or access to information in the course of such audit and permit Scheidt &

Bachmann to report the audit results to ORACLE . Alternatively, Scheidt & Bachmann may choose to

assign its right to audit the End Users use of the programs to ORACLE . Neither ORACLE nor Scheidt
& Bachmann shall be responsible for any of End User`s costs incurred in cooperating with the audit;

(18) ORACLE is designated as a third party beneficiary of the end user license agreement;

(19) The Uniform Computer Information Transactions act is not applicable;


(20) Some programs may include source code that ORACLE may provide as part of its standard shipment of
such programs, which source code shall be governed by the terms of the End User License Agreement.

(21) Third party technology that may be appropriate or necessary for use with some ORACLE programs is
specified in the application package documentation or as otherwise notified by Scheidt & Bachmann.
Such third party technology is licensed to end user only for use with the application package under the
terms of the third party license agreement specified in the application package documentation or as
otherwise notified by Scheidt & Bachmann and not under the terms of the end user license agreement.

Status 10/2012
SCHEIDT & BACHMANN USA, INC.
31 NORTH AVENUE, BURLINGTON, MA

SOFTWARE LICENSE AGREEMENT

Licensee Name:

Licensee State of Incorporation:

Licensee Address:

Effective Date: [Insert Date Agreement is executed]

Licensed Software (name, version,


and release - list or reference
separate schedule, if necessary):

Third Party Software (list or


reference separate schedule, if
necessary):

This Software License Agreement (Agreement) sets forth the terms and conditions on which Scheidt &
Bachmann USA, Inc. (Licensor), a Delaware corporation with offices at 31 North Avenue, Burlington,
Massachusetts, grants and [Licensee Name] (Licensee), a [Licensee state] corporation, accepts, a
license as set forth herein to use the Licensed Technology. In consideration of the mutual covenants and
agreements set forth herein, Licensor and Licensee agree to all of the provisions of this Agreement,
including the provisions of this Cover Page, the Software License Terms and Conditions attached hereto,
and any schedules and exhibits attached hereto, or documents expressly referenced above or described
herein, all of which are incorporated by reference herein, and all of which together constitute the
Agreement.

Accordingly, intending to be legally bound, Licensor and Licensee have executed this Agreement as of
the Effective Date set forth above.

[Licensee Name] Scheidt & Bachmann USA, Inc.

By:____________________________ By:____________________________
Name: Name:
Title: Title:

LIBC/4295358.5
SOFTWARE LICENSE TERMS AND CONDITIONS

1. Definitions. For all purposes of this protection law, trade secret law, trademark
Agreement, the terms defined below, when used law, and any and all similar proprietary
with initial capital letters, shall have the rights, including without limitation, all
following meanings: applications and registrations relating to
the foregoing. The term Intellectual
(a) Bit Pattern means a specific defined bit
Property Rights includes such rights as
organization with bit value definitions,
they exist as of the execution of this
containing information regarding the
Agreement, and all such rights as
position, organization, grouping, and
subsequently acquired by a party to this
meaning of different fields in the memory
Agreement during the Term. Reference in
of a fare medium now in existence or
this Agreement to Licensor owned
developed in the future, including, but not
Intellectual Property Rights, shall also
limited to, a smart card or magnetic ticket.
include Intellectual Property Rights owned
(b) Change of Control with respect to a by Licensors parent company.
person means a sale of all or substantially
(i) License means the license granted by
all the assets of such person or a merger,
Licensor to Licensee as provided in
sale of stock, or other transaction in which
Section 2.
one person or a group of persons acting in
concert acquire at least a majority of the (j) Licensee means the entity identified on
equity interests and voting power in such the Cover Page as the Licensee.
person.
(k) Licensed Software means the
(c) Contract Documents means proprietary computer software program(s)
[__________]. identified as Licensed Software on the
Cover Page, including any maintenance
(d) Cover Page means the first page of this
releases, bug fixes, or other changes made
Agreement, containing information with
to the Licensed Software that are delivered
respect to Licensee and the License, and
to Licensee by Licensor under this
bearing the signatures of the parties.
Agreement and/or the System Contract.
(e) Documentation means the standard user [Licensed Software shall not include any
manuals and standard operator instructions Third Party Software delivered by
issued by Licensor in conjunction with the Licensor to Licensee for which Licensee
Licensed Software, and shall specifically must procure a license to use such
exclude any source code, source code software from the licensor thereof prior
printouts, flow charts, software listings, to any use of such software with the
systems documentation, and programming Licensed Software.]
documentation.
(l) Licensed Technology means the
(f) Effective Date means the Effective Date Licensed Software and the Documentation.
set forth on the Cover Page.
(m) Licensees Public Transit System shall
(g) Escrow Agreement means the Iron mean the regional public transit system
Mountain Three-Party Master Escrow operated by Licensee in [location], for
Service Agreement (Deposit Account No. which Licensor supplies and installs the
[__]). Licensor System in accordance with the
(h) Intellectual Property Rights means any System Contract.
rights which exist now or shall exist in the (n) Licensor Proprietary Information has the
future under copyright law, patent law, meaning set forth in Section 12(b)(i).
industrial design rights law, semiconductor
production law, data and database

LIBC/4295358.5
(o) Licensor System means the [Scheidt & (ii) To make one (1) additional copy of
Bachmann Automated Fare Collection the Licensed Software and
System] substantially specified in the Documentation for back-up or
System Contract and that is to be used as a archival purposes; and
means of fare collection in the Licensees
(iii) To use the Documentation as
Public Transit System.
reasonably necessary for its internal
(p) Fare Medium Encoding Format End use related to the License granted
Product means the encoding Bit Pattern under subsection 2(a)(i) above, except
representing the corresponding unique that prior to the disclosure of any
definition of how to apply the Bit Pattern Documentation to its employees, the
to Licensees tariff system. Licensee requires that each such
employee be instructed with regard to
(q) System Contract means the contract
this Agreement, read this Agreement,
entered into between Scheidt & Bachmann
and comply with the terms of this
USA, Inc. and the Licensee, for the supply
Agreement.
and installation of the Licensor System as
means of fare collection in the Licensees (b) Reserved Rights. Any rights not expressly
Public Transit System. granted in Section 2(a) are reserved by
Licensor. Without limitation of the
(r) Term means the period commencing on
foregoing, Licensor reserves the right to
the Effective Date and continuing until
license the Licensed Technology to others
termination of this Agreement.
on such terms as Licensor may establish in
(s) Territory means the territory of [_____]. its sole discretion. Licensee acknowledges
(t) Third Party Software means the that no exclusive right of any kind is
software referenced on the Cover Page as granted to Licensee by the terms of this
Third Party Software and other software Agreement. Licensee shall promptly
developed by third parties, including notify Licensor of any infringement or
standard commercially available software, violation of Licensors Intellectual
required to be provided under the System Property Rights that come to the attention
Contract and/or this Agreement, and all of Licensee.
documentation concerning such software. (c) Limitations and Restrictions. It is
expressly understood and agreed that the
2. License.
License is subject to the following
(a) License Grant. Subject to the terms and limitations and restrictions:
conditions of this Agreement, and as of the
Effective Date, Licensor grants to Licensee (i) Licensee may not use the Licensed
solely within the Territory a non-exclusive, Software except as specified in the
non-transferable, perpetual, limited right System Contract, and solely for the
and license during the Term hereof as purposes of the operation and use of
follows: the Licensor System in conjunction
with the Licensees Public Transit
(i) To install and use the Licensed System.
Software in object code form only as
delivered pursuant to this Agreement (ii) Licensee may not distribute the
and/or the System Contract and Licensed Technology, or any copy
consistent with the use limitations of thereof, by transfer, lease, loan or any
Section 2(c) for the purposes of the other means, or make it available for
operation and use of the Licensor use by others in any manner,
System in conjunction with including without limitation by any
Licensees Public Transit System; time-sharing, service bureau or
similar arrangement.

2
LIBC/4295358.5
(iii) Licensee shall not remove, obliterate, Technology shall be deemed accepted by
obscure, or conceal the proprietary Licensee in accordance with the acceptance and
notices or legends which appear on testing procedures adopted in the Contract
the Licensed Technology, and shall Documents, as may be modified in writing from
reproduce such notices or legends on time to time.
all copies of the Licensed
4. Consideration.
Technology, or of any part of the
Licensed Technology, made under (a) Consideration. In consideration of the
Section 2(a)(ii). License granted under Section 2(a),
Licensee agrees to pay any fees mutually
(iv) Licensee has no right to obtain or
agreed upon in the Contract Documents in
have access to the source code or
accordance with the terms set forth therein.
systems and programming
documentation of the Licensed 5. Other Obligations of Licensee.
Software or any part thereof. The (a) Installation, Maintenance and Other
Licensed Technology and all Services. Except as otherwise provided in
information related thereto shall be a separate service or maintenance
subject to Licensees obligations of agreement between the parties, or in the
confidentiality under Section 12(b). System Contract, Licensee shall be solely
(v) Licensee may not alter, modify, adapt responsible for its installation and use of
or create derivative works from the the Licensed Software, and Licensor shall
Licensed Technology, and shall have no obligation or responsibility with
further use all due diligence to protect respect thereto.
the Licensed Technology from such (b) Consulting Services. This license
alterations, modifications, or agreement does not provide for any
adaption. Licensee may not, and may consulting services. Any consulting
not permit any third party to, services provided by Licensor are
decompile, disassemble, translate, or governed by a separate written services
otherwise reverse engineer the agreement, or by the System Contract.
Licensed Software or any part
thereof. (c) Recordkeeping and Access. Licensee
agrees to maintain reasonable records with
(vi) Licensee is required to purchase a respect to its installation and use of the
separate license for each copy of the Licensed Software, including without
Licensed Software it installs in limitation records identifying the computer
accordance with the System Contract. on which the Licensed Software is
For avoidance of doubt, Licensee is installed from time to time and identifying
required to purchase a separate all individuals having access to the
license to install the Licensed Licensed Software, and to retain all such
Software in connection with testing or records for a period of at least six (6) years
training facilities. from the date of their creation. Licensee
(vii) Except as otherwise expressly set shall make such records and the computer
forth in this Agreement, no other on which the Licensed Software is
rights in the Licensed Technology are installed available for inspection by
granted. Licensor or its representatives at any time
during normal business hours upon
3. Delivery and Acceptance. Licensor shall
request. Licensee shall promptly pay
deliver to Licensee the Licensed Technology in
Licensor any applicable fees identified in
accordance with the project schedule adopted in
the Contract Documents at Licensors then
the Contract Documents, as may be modified in
current rates, and related finance charges
writing from time to time, and the Licensed
as provided in the Contract Documents for

3
LIBC/4295358.5
any reproduction, installation, use or Format End Product to a third party(s) under a
distribution of the Licensed Technology in license agreement in which Licensee retains its
excess of the rights conferred under the ownership rights in the Fare Medium Encoding
License. Licensee shall also pay Licensor Format End Product. Any such license
its expenses for any such inspection which agreement shall be on terms not less restrictive
discloses underpayment of amounts due to than the terms in this Agreement, and shall
Licensor greater than ten percent (10%) of obligate the third party to acknowledge that it
the fees identified in the Contract does not obtain any ownership rights in
Documents. Licensors Intellectual Property Rights.
Licensor retains ownership rights to the
(d) Export Control Compliance. Licensee
magnetic ticket encoding, smart card encoding
understands that the Licensed Technology
or other encoding Bit Pattern development
and the information contained therein are
process, to the process for implementing the
subject to restrictions on export under the
Standardized Encoding Format into a fare
Export Administration Regulations of the
collection system, to any derivation of this Bit
U.S. Bureau of Export Administration and
Pattern and to the definition of how to apply any
other applicable laws, in addition to
derived Bit Pattern to any tariff system other
restrictions imposed by this Agreement.
than Licensees tariff system. Upon final
Licensee agrees to comply with all such
acceptance and receipt of all payments due
restrictions at all times.
under the System Contract, Licensor shall
(e) Notice of Certain Events. Licensee agrees transfer to Licensee ownership of and complete
to give prompt written notice to Licensor if responsibility for the unique security
at any time Licensee becomes aware that mechanisms, including security encryption keys,
any person has received, used, or had if applicable, and unique identifiers in the Fare
access to any Licensor Proprietary Medium Encoding Format End Product.
Information in violation of Licensors
8. Third Party Software.
rights therein.
(a) Third Party Licenses. Licensor shall
6. Source Code. For avoidance of doubt, the
obtain all requisite licenses to Third Party
licenses granted hereunder to the Licensed
Software (Third Party Licenses) as
Software are limited to the object code of the
required under the System Contract, and
software, and no source code whatsoever will be
Licensee shall make reasonable efforts to
provided to the Licensee under this Agreement.
procure Third Party Licenses that permit
Escrow of source code material will be
the Third Party Software to be installed
established in accordance with the terms of the
and used as part of the Licensor System.
Escrow Agreement. Licensor shall not be
Use of any Third Party Software shall be
responsible for updating, maintaining,
subject to the license conditions of the
escrowing, troubleshooting, or documenting
respective third party that owns the Third
software that has been altered by Licensee or by
Party Software. Licensor shall not be liable
any third party.
for damages arising from use of Third
7. Standardized Encoding Format. If the Party Software or by Licensees failure to
System Contract requires Licensor to supply use Third Party Software in accordance
Standardized Encoding Formats for the installed with the relevant Third Party License.
Licensor System, then upon final acceptance and Upon request, Licensor shall provide
receipt of all payments due under the System Licensee with evidence of such Third
Contract, Licensor shall transfer to Licensee Party Licenses and requisite rights. The
ownership of the Fare Medium Encoding Format number of licenses for Third Party
End Product. For the avoidance of doubt, the Software is specifically limited to the
System Contract shall not require the Licensor number required in the System Contract.
provide Standard Encoding Formats. Licensee Licensee acknowledges that no Intellectual
shall only deliver the Fare Medium Encoding Property Rights will be transferred to the

4
LIBC/4295358.5
Licensee in relation to the Third Party (d) Compliance With All Third Party End
Software. To the extent that Licensor User License Conditions. Licensee hereby
requires access to additional Third Party acknowledges and hereby agrees to
Software in order to comply with the terms comply fully with any and all end user
of the Contract Documents or any license conditions of Third Party Licenses,
warranty obligations with respect to the including without limitation the Oracle and
Licensor System, components or related Microsoft end user license conditions, and
equipment, Licensee shall procure the agrees to indemnify and hold harmless the
license to such Third Party Software. Licensor from any claims, losses, or
damages, whatsoever, resulting from or
(b) Oracle License. With respect to
caused by Licensees and/or Licensees
embedded ORACLE software, the
sub-licensees failure to comply with any
license agreement between ORACLE
applicable end user license conditions for
and Licensor provides for requirements
Third Party Software or with any third
that must be transferred to and binds
Party Licenses.
Licensee as the end user of such embedded
ORACLE software under this (e) If Licensee wishes to modify its use any
Agreement. The current ORACLE end Third Party Software, differing from that
user license requirements are set forth originally required under the System
separately in [Appendix 1] hereto, and Contract, it is the responsibility of
incorporated by reference into this Licensee to obtain any corresponding
Agreement. Licensee acknowledges and licenses from the provider of the Third
agrees to the ORACLE end user license Party Software.
requirements set forth in [Appendix 1].
Licensee further agrees that these
requirements are subject to change by 9. No Warranties. Licensor does not make
ORACLE from time to time and that the any express or implied warranties, conditions, or
most current version shall apply. Upon representations to Licensee, any of its affiliates
request, Licensor shall provide the most or any other party with respect to the Licensed
current version to Licensee. Technology or any services provided hereunder
or otherwise regarding this Agreement, whether
(c) Microsoft License. With respect to
oral or written, express, implied, or statutory.
embedded Microsoft software, the license
Without limiting the foregoing, any implied
agreement between Microsoft Corporation
warranty or condition of merchantability,
and Licensor provides for requirements
noninfringement, or fitness for a particular
which must be transferred to and also
purpose are expressly excluded and disclaimed
binds Licensee as the end user of such
to the fullest extent allowed by law. Licensor
embedded Microsoft software under this
does not warrant that the Licensed Technology
Agreement. The current Microsoft
will meet the Licensees requirements or
requirements are set forth separately in
expectations, or that the Licensed Technology
[Appendix 2] hereto, and incorporated by
will operate uninterrupted or error-free, or that
reference into this Agreement. Licensee
all Licensed Technology errors will be
acknowledges and agrees to these specific
corrected.
Microsoft end user license requirements
set forth in [Appendix 2]. Licensee 10. Related Services. This Agreement does
further agrees that these requirements are not provide for the performance of any
subject to change by Microsoft from time installation, training, customization, support,
to time and that the most current version maintenance or other services with respect to the
shall apply. Upon request, Licensor shall Licensed Technology. Licensor shall have no
provide the most current version to obligation to provide, and Licensee shall have
Licensee. no right to receive, any such services except as
may be provided in a separate written agreement

5
LIBC/4295358.5
signed by a duly authorized officer of Licensor. modify or replace the Licensor
Except as set forth in a written agreement signed Technology or otherwise secure for
by Licensor, any services performed by Licensor Licensee the right to continue using the
for Licensee or at Licensees request shall be Licensor Technology, Licensor may
subject to charge on a time-and-materials basis terminate this Agreement and, upon
at Licensors standard rates. termination, return to it of all copies of the
Licensed Technology licensed hereunder
11. Indemnification.
and all remedies and recourse shall be
(a) By Licensor. Subject to the terms set forth subject to the terms set forth in the
in the Contract Documents, Licensor shall Contract Documents. Notwithstanding the
defend or settle any third party suit or foregoing, the foregoing defense and
proceeding brought against Licensee based indemnity obligations shall not apply to
upon a claim that the Licensed Software any Claim based upon or arising from
constitutes an infringement of any existing (a) use of the Licensed Software in a
and valid U.S. copyright, patent, trademark manner for which it was not designed or
or trade secret in the United States (any not in accordance with applicable
such suit or proceeding, a Claim), Documentation, (b) any modification of
provided that Licensee: (i) promptly the Licensed Software by any party other
notifies Licensor in writing of such Claim than Licensor, (c) any use of the Licensed
(ii) promptly gives Licensor the right to Software in combination with hardware or
control and direct the investigation, software not provided or authorized by
preparation, defense and settlement of such Licensor, or (d) use of the Licensed
Claim with counsel of Licensors own Software, when use of a subsequent
choosing (provided that Licensee shall software release which Licensor has made
have the right to reasonably participate, at commercially available would have
its own expense, in the defense or avoided such infringement.
settlement of any such Claim); and
(b) By Licensee. Licensee hereby agrees to
(iii) gives assistance and full cooperation
indemnify Licensor, and hold it harmless,
for the defense of same. Subject to
against any loss or damage that may be
Licensees compliance with the foregoing
suffered by Licensor, and any claims that
requirements and further subject to Section
may be made against Licensor by a third
11(c) below, Licensor shall pay all
party, as a direct or indirect result of the
damages and costs awarded by a court of
use by Licensee of the Licensed
competent jurisdiction against Licensee in
Technology, or of any breach of
such Claim or amounts payable pursuant to
Licensees covenants herein.
a settlement agreed to by Licensor, but
shall not be responsible for any cost, (c) Limitation of Liability. Licensor and its
expense or compromise incurred or made third-party vendors shall have no liability
by Licensee without Licensors prior for any monetary damages or other relief
written consent or for any lost profits or arising out of or related to this Agreement,
other damage or loss suffered by Licensee. regardless of the form of action, in
If any Licensor Technology is in the contract, tort or otherwise. In any event, if
opinion of Licensor likely to or does the limitation imposed by the preceding
become the subject of a claim of sentence is determined to be inapplicable
infringement, Licensor may, at its sole or unenforceable in any particular case,
option, procure for Licensee the right to Licensors and its third-party vendors
continue using the Licensor Technology, maximum total liability for all matters
modify the affected materials to become arising under or related to this Agreement,
non-infringing, or replace it with non- regardless of the form of action, in
infringing Licensor Technology. If contract, tort or otherwise, shall be limited
Licensor is not reasonably able to so to the amount of the applicable fees paid

6
LIBC/4295358.5
by Licensee in accordance with the (b) Confidentiality.
Contract Documents. IN ANY EVENT,
(i) For purposes hereof, Licensor
NEITHER LICENSOR NOR ANY OF
Proprietary Information shall mean
ITS THIRD-PARTY VENDORS SHALL
(A) the Licensed Technology and any
UNDER ANY CIRCUMSTANCES BE
and all information with respect
LIABLE FOR ANY LOSS OF
thereto, and any and all derivative
REVENUE, LOSS OF PROFIT, LOSS OF
works of the Licensed Technology,
DATA, SPECIAL, INCIDENTAL,
and (B) any other information that is
CONSEQUENTIAL, PUNITIVE OR
disclosed by Licensor to Licensee
OTHER INDIRECT DAMAGES IN
under or in connection with this
CONNECTION WITH ANY MATTER
Agreement, in oral, written, visual,
ARISING UNDER OR RELATED TO
electronic or other form, provided that
THIS AGREEMENT, EVEN IF
Licensor Proprietary Information
LICENSOR WAS AWARE OF THE
shall not include any such information
POSSIBILITY OF SUCH DAMAGES.
that (1) is generally known to the
12. Proprietary Rights and Confidentiality. public or in the trade, or becomes so
generally known without breach of
(a) Proprietary Rights. The Licensed
this Agreement by Licensee; (2) is
Technology and all proprietary rights
shown by written record to have been
therein, including without limitation any
known to Licensee without restriction
and all copyrights, patents, trademarks,
of confidentiality prior to its
and trade secret rights with respect to any
disclosure by Licensor hereunder; or
of the Licensed Technology, shall be and
(C) is disclosed to Licensee without
remain at all times the property of
restriction of confidentiality by a third
Licensor, and Licensee shall have no right,
party who is not in breach of an
title or interest therein except as expressly
obligation of confidentiality to
provided herein. The foregoing shall also
Licensor in making such disclosure.
apply to any derivative works of or
improvements to any of the Licensed (ii) Licensee acknowledges that the
Technology that are made either by Licensor Proprietary Information
Licensor or by Licensee, or by any person constitutes trade secrets and
under contract to either of them. Licensee proprietary information of great value
agrees to assign, and does hereby assign, to Licensor. Licensee shall keep
to Licensor any right, title or interest confidential the Licensor Proprietary
which it may have or obtain in any Information and all copies or physical
derivative works of the Licensed embodiments thereof in its
Technology which it has developed or may possession, and shall limit access to
in the future develop, and will upon the Licensor Proprietary Information
Licensors request execute and deliver to those of its personnel who (A) have
such instruments of transfer and other a demonstrable need for such access
documents to effect, complete and confirm in connection with Licensees use of
such assignment. Licensee agrees that it the Licensed Technology as permitted
will not take any action to jeopardize, by this Agreement and (B) have
limit, or interference with Licensors executed written confidentiality
proprietary rights. Licensee agrees not to agreements establishing protection for
remove, deface, diminish, or obscure in the Licensor Proprietary Information
any way, any proprietary notices of reasonably equivalent to the
ownership, copyright notices, logos, and provisions of this Section 12(b).
trademarks that are contained on or in any
(iii) Licensee shall not seek to reverse
of the Licensed Technology.
engineer, reverse assemble or

7
LIBC/4295358.5
decompile any part of the Licensor general assignment for the benefit of
Proprietary Information in an attempt creditors, or files a voluntary petition in
to discover any of the proprietary bankruptcy or for reorganization or
algorithms or techniques or other arrangement under the bankruptcy laws, or
trade secrets of Licensor embodied if a petition in bankruptcy is filed against
therein or used in the development Licensee and is not dismissed within 30
thereof, and Licensee shall not allow days after the filing, or if a receiver or
any of its personnel or Licensees or trustee is appointed for all or any part of
any other person to do so. the property or assets of Licensee; (v) if
both parties sign a mutual agreement to
(iv) Licensee shall not use any part of the
terminate this Agreement; or (vi) the
Licensor Proprietary Information in
Licensor System supplied by Licensor to
any manner other than as expressly
Licensee is discontinued from service.
authorized under this Agreement or
otherwise in writing by Licensor. (c) Rights and Obligations on Termination.
Upon any termination of this Agreement
(v) Licensee shall secure and protect the
the License granted under this Agreement
Licensor Proprietary Information and
shall terminate, and Licensee shall
any and all copies thereof in its
immediately cease all use of the Licensed
possession through security measures
Technology and return to Licensor all
at least as protective as those used by
copies, notes, memoranda, and other
Licensee to maintain the security of
tangible embodiments of Licensor
its own proprietary source code and
Proprietary Information in its possession
information of a similar nature and
or under its control, or destroy all such
value, and in any event no less than a
tangible embodiments and certify such
reasonable degree of security.
destruction in writing to Licensor. Upon
13. Term and Termination. such termination, all rights and obligations
(a) Term. The term of the License and of this of the parties under this Agreement shall
Agreement shall commence upon the cease except that (i) Licensee shall remain
Effective Date and shall continue until obligated to make any payment due or to
termination of this Agreement. become due under this Agreement;
(ii) Licensee obligations under Section
(b) Termination. Licensee shall be deemed to 12(b) shall continue and survive such
be in default under this Agreement, and termination; and (iii) the provisions of
Licensor may terminate this Agreement in Sections 1, 5, 6, 8, 9 and 10, Section 11(b),
whole or in part by written notice to Section 11(c), Section 12, and this Section
Licensee, in the event of the occurrence of 13(c) shall remain in effect.
any of the following: (i) if Licensee
violates the confidentiality provisions of (d) The termination of this Agreement or any
Section 12(b) of this Agreement, or uses, license shall not limit either party from
reproduces, distributes or sublicenses any pursuing any other remedies available to it,
of the Licensed Technology in any manner including injunctive relief.
not authorized by the License granted 14. General.
herein; (ii) if Licensee assigns, attempts to
(a) Entire Agreement. This Agreement
assign or is deemed to have assigned this
contains the entire understanding of the
Agreement contrary to the provisions of
parties about the license terms of the
Section 14(e); (iii) if Licensee fails to
Licensed Technology. It supersedes and
observe or perform any term or condition
replaces all prior or contemporaneous
of this Agreement and does not cure such
understandings or agreements, written or
failure within 30 days after written demand
oral, regarding such subject matter, and
by Licensor; (iv) if Licensee makes a
prevails over any conflicting terms or

8
LIBC/4295358.5
conditions contained on printed forms this Agreement without Licensors consent
submitted with purchase orders, sales shall be null and void.
acknowledgments or quotations.
(f) Severability. In the event that any
(b) Amendment. This Agreement may not be provision of this Agreement is found to be
amended or modified, in whole or part, unenforceable, such provision will be
except by a writing signed by duly reformed only to the extent necessary to
authorized representative of both parties. make it enforceable, and such provision as
so reformed will continue in effect, to the
(c) Waivers. No provision or part of this
extent consistent with the intent of the
Agreement or remedy hereunder may be
parties as of the Effective Date. If any
waived except by a writing signed by a
provision or part of this Agreement will, to
duly authorized representative of the party
any extent, be or become invalid, illegal or
making the waiver. Any such waiver shall
unenforceable, the remainder of this
be narrowly construed to apply only to the
Agreement will continue in effect, and
specific provision and under the specific
every other provision of this Agreement
circumstances for which it was given, and
will remain valid and enforceable to the
shall not apply with respect to any
full extent permitted by applicable law. In
repeated or continued violation of the same
such event, the invalid or unenforceable
provision or any other provision. Failure
provision shall be reformed only to the
or delay by either party to enforce any
extent necessary to make it enforceable,
provision of this Agreement will not be
and such provision as so reformed will
deemed a waiver of future enforcement of
continue in effect, to the extent consistent
that or any other provision.
with the intent of the parties as of the
(d) Relationship of Parties. Nothing in this Effective Date.
Agreement shall be construed to place
(g) Remedies. The remedies provided herein
Licensor and Licensee in an agency,
are cumulative, and may be exercised
employment, franchise, joint venture, or
either successively or concurrently. The
partnership relationship. Neither party will
parties acknowledge that any breach of the
have the authority to obligate or bind the
conditions and restrictions contained in
other in any manner, and nothing herein
this Agreement may cause irreparable
contained shall give rise or is intended to
harm to a party, and/or third parties, and
give rise to any rights of any kind to any
that monetary damages would not be
third parties. Neither party will represent
adequate protection in certain cases. It is
to the contrary, either expressly, implicitly
therefore agreed that any party affected by
or otherwise.
any such breach may seek injunctive or
(e) Assignment; Change of Control. Licensee other equitable relief, as appropriate, from
may not assign this Agreement, or a court in the event of such breach.
sublicense, transfer, sell, assign, or
(h) Force Majeure. Neither party shall be
distribute any of the rights granted herein,
liable to the other party for failure or delay
in whole or in part, without the prior
in performance of any obligation under
written consent of Licensor, which consent
this Agreement, directly or indirectly,
may be withheld at the sole discretion of
owing to war, acts of terrorism, natural
Licensor. For purposes of the foregoing, a
disasters, embargoes, riots, strikes, and
Change of Control with respect to
other events beyond its control. In the
Licensee shall be deemed to be an
event that such failure or delay occurs, the
assignment, and shall give rise to
affected party shall notify as soon as
Licensors right to terminate this
possible the other party of the occurrence
Agreement under Section 13(b). Any
thereof, and the parties shall negotiate in
attempt by Licensee to assign or transfer
any of the rights, duties or obligations of

9
LIBC/4295358.5
good faith a fair resolution to the failure or
delay in performance.
(i) Notices. All notices under or related to
this Agreement will be in writing and will
reference this Agreement. Notices will be
deemed given when: (i) delivered
personally; (ii) sent by confirmed telecopy
or other electronic means; (iii) three (3)
days after having been sent by registered
or certified mail, return receipt requested,
postage prepaid; or (iv) one (1) day after
deposit with a commercial overnight
carrier, with written verification of receipt.
All communications will be sent to the
addresses set forth on the Cover Page or
such other addresses designated pursuant
to this Section 14(i).
(j) Governing Law. This Agreement is made
under and will be governed by and
construed in accordance with the laws of
the Commonwealth of Massachusetts,
without regard to its conflict of laws
principles, and specifically excluding from
application to this Agreement the United
Nations Convention on the International
Sale of Goods.
(k) Jurisdiction. Any legal proceedings under
or related to this Agreement shall be
subject to the exclusive jurisdiction of the
state and federal courts located in the
Commonwealth of Massachusetts. Each
party submits to the personal jurisdiction
of, and waives any objection against
jurisdiction by, such courts.
(l) Counterparts. This Agreement may be
executed in two or more counterparts, each
of which will be deemed an original, but
all of which will constitute but one and the
same instrument.

10
LIBC/4295358.5
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10.3 Escrow Agreement

001.13.0109 - Fort Collins Technical Description Final Page 109


Contains Trade Secret and/or Confidential, Commercial, or Financial Information SCHEIDT & BACHMANN 2013. All rights reserved.
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10.4 CDRLS

10.4.1 CDRL 704 Monthly Report (Draft)

001.13.0109 - Fort Collins Technical Description Final Page 110


Contains Trade Secret and/or Confidential, Commercial, or Financial Information SCHEIDT & BACHMANN 2013. All rights reserved.
PROJECT NAME
MONTHLY STATUS REPORT FOR: MONTH YEAR

Project Details

Project Number: x 47 yy yyy Overall Project Status


11

Total Percentage of all Levels (refers to Prince2 Performance Measurement System) ..%
Project Description: Description
Report Date: Date
Report Distribution: Names
Last Updated By: Project Manager

Project Status:

Indicator Status Comment


Milestones Status of Milestones
*****
Customer satisfaction Short description of customer situation
***

Management Summary

Brief description

Project Milestones
Description Baseline Forecast Complete Comment
End date End date End date

Final Design Approval

Factory Acceptance Testing

Start Delivery

Final Acceptance

Project time extension per Change Order

Date of latest released Project Schedule

Planned next two Board Meetings (Date)

DRAFT CDRL 703 - Monthly Report created: YYYY-MM-DD


FCS PM Template Vs. 2.0 page: 1/3
Existing Problems and issues
Numbering Description Corrective Actions Owner Date of occurrence

Description. Description.

Prime Risks
No. of risks with 0 Number of mitigation plans 0
tolerance > 125 in place

Risk-ID Description Mitigation Owner Proximity

SB-RISK-0001 Description. Description.

SB-RISK-0002

Main Tasks for Next four weeks


Task Dated Assigned
Task 1 Wk 46/47 Customer
Task 2
Wk 47 S&B

---- END OF Report ----

DRAFT CDRL 703 - Monthly Report created: YYYY-MM-DD


FCS PM Template Vs. 2.0 page: 2/3
Colour Scheme definition:

For Milestones: For Project Budget:


delay (month) to Covered by Co? Status Budget of your project Status
baseline not
covered by CO* Below budget *****
<=0 n ***** in tolerance ****
<1 n **** <5% out of budget ***
<2 n *** <10% out of budget **
<3 n ** >10% out of budget *
>=3 n *
*A new baseline can be established by change order or by written approval of customer.

For Risks: For Customer satisfaction:


For risks we will provide two figures only from Customer satisfaction** Status
now on:
Very high (++) *****
Number of Risks beyond risk tolerance High (+) ****
Number of mitigation plans in place Average (0) ***
Low (-) **
No further status for risks will be required. Dissatisfied (--) *
**The customer satisfaction will be set by the PM. If you are not sure, ask. Upon request, the
customer satisfaction can be asked for by the PM or Senior User of your project.

Overall:
The overall project status figure is the sum of the number of stars of the individual stati (Milestones,
Project Budget, and Customer satisfaction. Every project with an Overall project status figure below 7 is
deemed to be critical.
3-6 = red
7-10 =yellow
11-15 = green

Critical Status Activity:


In case one of the sub items (Milestones, Project Budget, or Customer satisfaction) represents a Red
status as per definition above or the overall status is below 7, the PM has to escalate the situation
proactively. Therefore a meeting request to the project assurance or, if not established, to the head of PM
/head of technical PM or Operations manager has to be issued. In preparation for the meeting, the
following information has to be provided in writing by the PM upfront:
- Reason for RED Status (brief write up)
- Impact to Milestone
- Impact to Financials
- Impact to customer relation
- Impact to other major contractual regulations (e.g. LDS, Warranty, Acceptance)
- Proposed recovery plan / action

Filename definition:
HL-Report-Projectname-MMM-YY.doc MMM-YY: for reported month e.g.: Oct-2011

DRAFT CDRL 703 - Monthly Report created: YYYY-MM-DD


FCS PM Template Vs. 2.0 page: 3/3
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systems

10.4.2 CDRL 601 Technical Overview

001.13.0109 - Fort Collins Technical Description Final Page 111


Contains Trade Secret and/or Confidential, Commercial, or Financial Information SCHEIDT & BACHMANN 2013. All rights reserved.
CDRL 601 Technical Overview
System Overview:

Optimum and minimum requirements to be defined upon completion of scope.


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10.5 Vendor Statement

001.13.0109 - Fort Collins Technical Description Final Page 112


Contains Trade Secret and/or Confidential, Commercial, or Financial Information SCHEIDT & BACHMANN 2013. All rights reserved.
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 Macaulay.David@S-B-USA.com
(0$,/$''5(66  3+21( 781-272-1664
  

%,''(561$0( David  
Macaulay

6, $7 5(        

35,0$5<6(59,&(6,668(6&217$&7 Thomas  Arabudzki

7(/(3+21( 781-262-6660
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Compensation and Contract Process
1. After contract award, progress invoices shall be billed in quarterly installments, subject to review and approval by the
Citys Project Manager. City payment terms will be Net 30 Days from receipt of invoice.
2. The City reserves the right to award directly as a result of the written proposals. The City may or may not opt to
conduct oral interviews.
3. The selected Contractor shall be expected to sign the Citys standard Services Agreement prior to commencing
Services (see sample attached to this Proposal).
PLEASE GO TO www.fcgov.com/purchasing TO REGISTER IN OUR E-PROCUREMENT SYSTEM FOR FUTURE BID
OPPORTUNITIES! BE SURE TO SELECT ALL APPROPRIATE COMMODITY CODES.
COMMODITY CODES USED FOR THIS RFP:
550-90 Transportation Systems, Intelligent (An automated information system which provides traffic management,
communications, and analysis of data as a minimum
920-32 Intelligent Transportation System Software (To Include Design, Development, and Maintenance Services)

5)30$;%577LFNHW9HQGLQJ0DFKLQHV 3DJHRI
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systems

10.6 Insurance Certificate

001.13.0109 - Fort Collins Technical Description Final Page 113


Contains Trade Secret and/or Confidential, Commercial, or Financial Information SCHEIDT & BACHMANN 2013. All rights reserved.