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YOUR INFO
Member Name: CHRIS DECKER Monthly payment method: Monthly Bill
Joseph Hofer
My Account app makes it easy to keep track of your usage,
Client ID: 53046543UAV288 pay your bill and grab a travel bundle before you go.
(14-digit number for online/telebanking) virginmobile.ca/app
Account Number: 530465432 You'll need to register for My Account to view your bill online.
Mobile Number: (403) 485-5816 virginmobile.ca/register
Default Voicemail Password: 4366
Address: PO BOX 1187
COALHURST, AB
T0L0V0
If you exceed the usage allowed in your plan or change plans, additional charges may apply. Additional usage charges may change
over time. For all current price plan details and charges, visit virginmobile.ca/plans.
Visit virginmobile.ca/myaccount at any time to review your existing plan details.
WE'RE HERE Contact us online at virginmobile.ca/contactus or dial 611 on your mobile device.
TO HELP.
Effective 06/07/2017
YOUR ADD-ON FEATURES
Cash Security Deposit Tracking $0.00 Restrict int'l roaming oper $0.00
Restrict outgoing int'l oper $0.00 VSC Premium $11.00
If you exceed the usage allowed in your add-on feature, additional charges may apply. Add-on charges may change over time. For
all current add-on details and charges, visit virginmobile.ca/features.
OTHER CHARGES
Alberta Government 911 fee $0.44
ONE-TIME CHARGES
Partial Monthly Plan Charge: $6.76
This charge is a proration of your new Minimum Monthly Charge for 2 days between the date you changed your plan and your next
bill date September 27, 2017.
If you ever have a concern under the Wireless Code, please contact us by calling 611 from your mobile device, 1-888-999-2321 or
visiting virginmobile.ca/contactus.
If we haven't been able to resolve your issue, you can contact the Commissioner for Complaints for Telecommunications Services
(CCTS) at 1-888-221-1687.
Effective 06/07/2017
OUR AGREEMENT
Thank you for choosing Virgin Mobile Canada! Please confirm your delivery preference and accept your Virgin Mobile Canada
Membership Agreement as requested below.
You agree that your Virgin Mobile Canada Membership Agreement (and related documents) will be sent to your
confirmed email address of record for your account. You are responsible for any technical or other resources (including
Adobe Reader software) required to access and print these documents. Unless you notify us within 48 hours of
completing your transaction, we will assume you have received your documents. Remember that there is no guarantee
Member's that email is reliable or secure. A copy of your Virgin Mobile Canada Membership Agreement (and related documents) is
Initials available at virginmobile.ca/mydevice.
My authorization: By signing below, you agree (a) you have read and understood the Important Member Info, this Our Agreement
page, and attached Terms and Conditions of Service and any attached Disclosure Statement and/or Preauthorized Debit Authorization
(together called the "Membership Agreement"); (b) you are bound by all terms and conditions contained in your Membership
Agreement; and (c) you are responsible for and will pay all charges incurred in accordance with the Membership Agreement, including
charges incurred by others using your services or device. In addition, you consent to our collection of your credit and payment
information from another Bell company, credit grantors and reporting agencies over time. You also consent to our use and
disclosure of this information to these parties to assist with assessing your creditworthiness, and our disclosure of this
information to collection agencies to assist with the collection of monies owed, all from time to time.
By initialing, you agree you have read and are bound by the terms of your SmartCare plan.
Effective 06/07/2017
TERMS AND CONDITIONS OF SERVICE
The agreement between you (Member or you) and Virgin Mobile Canada includes the following documents,
as they may apply to you:
a summary setting out critical information about what you are signing up for (Important Member Info);
an agreement page so you can signify your agreement to our terms ("Our Agreement Page");
the actual terms and conditions of service spelling out your, and our, obligations (including the schedules
attached) (Terms and Conditions of Service and Schedules); and
if you are a Member who makes monthly payments on your Device (defined below) (Device Payment
Member), a disclosure statement for the payment terms for your Device (Disclosure Statement)
(together the Agreement).
You should review the entire Agreement. All of the parts are important and together create a legal contract about
the Services (defined below) and the Device that applies to you once you have accepted it. We rely upon your
promise that you have reached the legal age of majority in your province or territory of residence and are authorized
to enter into this Agreement. To help you to understand your rights and obligations under this Agreement, these
Terms and Conditions of Service are written in a question and answer format. At the end of these Terms and
Conditions of Service youll find our contact information. Virgin Mobile Canada is a division of Bell Mobility Inc.
(Virgin Mobile, we or our).
1. What is covered by this Agreement? This Agreement is for Virgin Mobile Services or Services (as they
will be called in this Agreement), whether prepaid (Prepaid) or postpaid (Postpaid), which include any wireless
telecommunications services provided by or through Virgin Mobile, including voice (exclusively for the purpose of
making and receiving person-to-person voice calls and/or accessing voicemail), text, data (including content) or
other services, and account administration (for example, account changes and Member support). This Agreement
also applies to any wireless device (Device) to be used with the Services. Only Virgin Mobile issued subscriber
identity module cards (SIM Cards), which are required to connect your Device to our networks (the Networks
and each, a Network), can be activated for use with the Services.
2. How do I accept this Agreement? You (a) sign the signature page of this Agreement; (b) click I Agree or
perform any other form of electronic acceptance; (c) verbally agree to enter into this Agreement; or (d) activate
or use the Virgin Mobile Services.
CONTENT
22. Am I responsible for content that I provide in connection with Virgin Mobile Services? Yes. It is your
responsibility to ensure that you have the rights to any content you post, upload, store, transmit or communicate
to others using the Virgin Mobile Services, including data, documents, videos, music, photos, etc. Virgin Mobile is
not liable for the unauthorized use or distribution of this content (including third-party content).
23. Can Virgin Mobile use my content? Only as required to provide the Virgin Mobile Services. In providing the
Services, Virgin Mobile may need to use, copy, adapt, transmit, display, publish and perform, distribute and create
YOUR DEVICE
27. What happens if I want to upgrade my Device? You can always visit virginmobile.ca/deviceupgrade to
see if you are eligible for a Device upgrade. You will be required to enter into a new Agreement with Virgin Mobile
at the time of the Device upgrade. Early upgrade Fees may apply. Discounted Device upgrade offers are made
available in Virgin Mobiles sole discretion, and may be withdrawn at any time.
28. What happens to my content if I upgrade, trade in or replace my Device? If you plan to stop using your
Device, it is your responsibility to delete any personal information and content it contains. To do so, you must reset
the Device to factory settings. Visit virginmobile.ca/deviceguides to find out how. If you upgrade or replace your
Device, Virgin Mobile may not be able to transfer your content. If your content is important to you, then ask whether
the content can be transferred.
29. Does Virgin Mobile install, modify or remove software on my Device? When you accept this Agreement,
you agree to Virgin Mobile installing, modifying or removing Virgin Mobile software on your Device (which may
include applications, features and settings on your Device and/or SIM Card) wirelessly, without additional notice.
These updates may be required in order to continue receiving the Services.
30. Can I unlock my Device and is there a Fee? When you purchase a Device from Virgin Mobile it will be locked
and can only be used on the Virgin Mobile Network. If your Device was provided at a discount as part of this Agreement
and your account is in good standing and your Device is eligible, you can unlock your Device after a minimum
of 90 calendar days if you pay an unlocking Fee (plus applicable taxes) of $50, or $150 if your account carries
a security deposit or is subject to a credit limit. If your Device was purchased from Virgin Mobile at full retail price or
you brought your own Device (originally purchased from Virgin Mobile), your Device can be unlocked upon request
and payment of an unlocking Fee of $50, plus applicable taxes. If your account is past due, your Device will not be
unlocked until your account balance is paid in full using a credit card. Visit virginmobile.ca/unlock for details.
31. What is Virgin Mobiles return policy? If you purchase a Device from Virgin Mobile which does not meet
your needs, you may return your Device (up to 2 Devices per subscriber) if the Device: (a) is returned within 15
calendar days of the start date; (b) is in near new condition with the original packaging, manuals and accessories;
and (c) has not exceeded 30 minutes of voice usage or 50 MB of data usage. SIM Cards are not returnable once
the packaging has been opened or the SIM Card is activated. If you are a person with a disability, your Device may
be returned in near new condition with the original packaging, manuals and accessories within 30 calendar days
of the start date and double the corresponding permitted usage set out above.
32. What happens if my Device is lost or stolen? As soon as you let us know that your Device has been lost or
stolen, we can suspend your Service. If you report your Device as lost or stolen, and Virgin Mobile has not been
notified of its return within a specified time period, then the Device may be permanently disabled. Remember
that this Agreement continues to apply even after you have reported your Device lost or stolen. What happens
with your Charges or account balance depends on whether your Services with Virgin Mobile are on a Postpaid or
GENERAL
59. What if parts of this Agreement become unenforceable? If any part of this Agreement becomes
unenforceable, the remaining parts will continue to apply to you and Virgin Mobile. Remember that even if Virgin
Mobile decides not to enforce any part of this Agreement for any period of time, that part still remains valid and
Virgin Mobile can enforce it in the future.
60. What laws apply to this Agreement? Virgin Mobile is federally regulated. This Agreement is governed by
the federal laws and regulations of Canada, including the Canadian Radio-television and Telecommunications
Commissions Wireless Code of Conduct which sets out the basic rights of all wireless customers and can be
found at crtc.gc.ca, along with additional helpful information.
61. What if I have a complaint that Virgin Mobile hasnt been able to resolve? If you have a complaint
that the Virgin Mobile Care department (contact information listed below) has been unable to resolve to your
satisfaction, you can contact the Commissioner for Complaints for Telecommunications Services (CCTS): P.O.
Box 81088 Ottawa, Ontario, K1P 1B1. Toll-free: 1-888-221-1687. TTY: 1-877-782-2384. Fax: 1-877-782-2924.
Email: response@ccts-cprst.ca. CCTS website information is at: ccts-cprst.ca.
62. Can this Agreement be transferred? Virgin Mobile may transfer or assign all or part of this Agreement
(including any rights in accounts receivable) at any time without prior notice or your consent. You may not transfer
or assign this Agreement, your account or the Virgin Mobile Service without Virgin Mobiles prior written consent.
63. Is this Agreement available in alternative formats? Yes. You can request alternative formats by contacting
our Virgin Mobile Care department at 1-888-999-2321.
64. What if I prefer this Agreement to be in French? You are receiving this Agreement in English because
Effective 12/02/2017 Page 10
TERMS AND CONDITIONS OF SERVICE
you requested a copy in English. Vous avez demand que cette entente ainsi que tous les documents en faisant
partie soient rdigs dans la langue anglaise mais si vous souhaitez que votre entente soit en franais, veuillez
communiquer avec nous, aux coordonnes indiques la fin de ce document.
65. What do I need to know about the Virgin Mobile trademarks? The Virgin name and signature, the Virgin
Mobile and Virgin Mobile Canada name and logo, Virgin Mobile SuperTab, and other marks used by Virgin
Mobile are trade-marks of Virgin Enterprises Ltd. and used under license by Virgin Mobile. All unauthorized use
of any Virgin Enterprises Ltd. or other owned trade-marks is absolutely prohibited. Please contact us if you would
like to use any of the trade-marks.
66. What if I am a Device Payment Member living in Quebec? The following may apply:
Clause required under the Consumer Protection Act.
(Clause of forfeiture of benefit of the term)
Before availing himself of this clause, the merchant must forward the consumer a notice in writing and a statement
of account.
Within 30 days following receipt of the notice and statement of account by the consumer, the consumer may:
(a) either remedy the fact that he is in default;
(b) or present a motion to the court to have the terms and conditions of payment prescribed in this contract
changed;
(c) or present a motion to the court to obtain permission to return the goods forming the object of this contract to
the merchant. If the consumer returns the goods to the merchant with the permission of the court, his obligation
under this contract is extinguished and the merchant is not bound to return to the consumer the payments he has
received from him. It is in the consumer's interest to refer to sections 104 to 110 of the Consumer Protection Act
(chapter P-40.1) and, where necessary, to communicate with the Office de la protection du consommateur.
Clause required under the Consumer Protection Act.
(Contract involving credit)
(1) The consumer may cancel this contract without charge within 2 days following the day on which each party
takes possession of a duplicate of the contract, except in the case of the sale of a new automobile of which the
consumer has taken delivery. To cancel the contract, the consumer must:
(a) return the goods to the merchant or his representative if he received delivery of the goods at the time each party
came into possession of a duplicate of this contract;
(b) forward a notice in writing for that purpose, or return the goods to the merchant or his representative if he did
not receive delivery of the goods at the time each party came into possession of a duplicate of this contract.
(2) The contract is cancelled, without further formality, as soon as the consumer returns the goods or sends the
notice.
(3) As soon as possible after cancellation, the consumer and the merchant must return what they have received
from one another.
The merchant shall assume the costs of restitution.
(4) The merchant shall assume the risk of loss or deterioration, even by superior force, of the goods forming the
object of this contract, until the expiry of the 2-day period after the day the parties came into possession of a
duplicate of the contract.
(5) The consumer shall not cancel this contract if, as a result of any act or fault for which he is liable, he is unable
to restore the goods to the merchant in the condition in which he received them.
(6) The consumer may pay his obligation in whole or in part before maturity. The balance due is equal at all times to
the sum of the balance of the net capital and credit charges computed in accordance with the Act and the General
Regulation made under the Act.
(7) The consumer may, once a month and without charge, require a statement of account from the merchant; the
latter must furnish or forward it to him as soon as possible and at the latest within 10 days of the receipt of the request.
In addition to the statement of account prescribed above, the consumer who wishes to pay the balance of his
Effective 12/02/2017 Page 11
TERMS AND CONDITIONS OF SERVICE
obligation before maturity, may, at all times and without charge, require a statement of account from the merchant;
the latter must furnish or forward it to him as soon as possible and at the latest within 10 days of the receipt of the
request.
It is in the consumers interest to refer to sections 73, 75 to 79 and 93 of the Consumer Protection Act (chapter
P-40.1) and, where necessary, to communicate with the Office de la protection du consommateur..
CONTACT INFORMATION
Were here to help. If you have any questions about your Virgin Mobile Service or your Agreement, wed be happy
to help. Contact us anytime online at virginmobile.ca/contactus, or call the Virgin Mobile Care department at
1-888-999-2321 between Monday to Saturday from 9 a.m. to 9 p.m. in your province/territory of residence and
Sunday from 10 a.m. to 7 p.m. Our mailing address is: 720 King Street West, Suite 905, Toronto, ON M5V 2T3.
1. What is Virgin Mobiles Privacy Policy and where can I find it? You can review Virgin Mobiles Privacy
Policy online at: virginmobile.ca/privacy or request a copy by contacting the Virgin Mobile Privacy Ombudsmans
office at the address provided below.
2. What does the Virgin Mobile Privacy Policy apply to? Any time you do business with Virgin Mobile or
with anyone acting as our agent, you are protected by the rights and safeguards contained in the Virgin Mobile
Privacy Policy.
The Virgin Mobile Privacy Policy applies to your Personal Information. Personal information can include:
Your name, address and phone number(s).
Other information about the Virgin Mobile product(s) that you subscribe to, such as calling features or programming.
Your service usage such as wireless call records, long distance usage or Internet surfing habits.
Account information such as the status of your account or your method of payment.
3. How and why does Virgin Mobile collect personal information? We collect information during the
application process, when communicating or transacting business with you, when you browse the Internet using
your device, and when providing you with our services. Occasionally we collect information about you from third
parties, such as credit reporting agencies for credit checks.
Your personal information will not be used for any other purpose without your consent.
4. Questions or concerns about your privacy? Wed be happy to discuss any questions or concerns you may
have about your privacy. To reach us, please visit virginmobile.ca/contactus.
If you still have unresolved privacy concerns, you can write to the Virgin Mobile Privacy Ombudsman at:
Effective 12/02/2017