Dakonyemba Kolani

3606 Anne Hathaway Drive Apt 2C Baltimore, MD 21133 tatianadakonyemba@gmail.com

OBJECTIVE SUMMARY
Seeking for Customer Services career with a well established company where several years of office
skills are implemented and enhanced with the knowledge of principles and processes for providing
customer and personal services.

SPECIAL SKILLS

General Bookkeeping Organization Skills Proficient in MS Office Software

Time Management Filing & Data Entry Communication Skills
Customer Service Scheduling

PROFESSIONAL EXPERIENCE
Seven-Eleven Randallstown MD 21133 May 2015- Present

Sales Associate
Maintain a high level of customer service in high-traffic store, serving 40+ customers hourly
Arrange products or actions in a certain order or pattern according to a specific rule or set of rules
Identify complex problems and reviewing related information to develop and evaluate options
and implement solutions
Compute sales prices, total purchases, and receive and process cash or credit payment.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires

Carmar SARL-Togo June 2010-January 2012

General Manager
Received increased in salary and responsibility as a reward for contributions and hard work
Excelled within deadline-intensive environment, ensuring accurate selection of services and
minimum call times of 3:14 minutes
Contacted private individuals by telephone to obtain information on their experience with the
service advisor and if the service was held to the upmost outstanding performance.
Hired permanently due to efficient customer service, ability to multitask and attention to detail
Consistently received exceptional reviews from staff for delivering outstanding service
Showed consistent improvement on call times and accuracy in scheduling the appropriate services
Obtained customer information such as name, address, service required, and entered into the
computer.

EDUCATION

Community College of Baltimore County Baltimore, MD 2016-Present

Career Development and Computer Training
Associate Degree Program
Major: Political Science

University of Lome-Togo Lome-Togo 2007-2010

 Dakonyemba Kolani
3606 Anne Hathaway Drive Apt 2C Baltimore, MD 21133 tatianadakonyemba@gmail.com
Bachelor in Law