Escolar Documentos
Profissional Documentos
Cultura Documentos
CELLULAR AFRICA
SUBMITTED TO:
MR. MUHAMMAD AKBAR
SUBMITTED BY:
MBA 4 MORN
SUBMITTED ON:
INTRODUCTION
This case is about a telecommunication organization, The Cellular, of South Africa.
percent stakes of it and few of the world’s best telecommunication service providers
South Africa faced a successful and peaceful revolution few years back in 1994.
were ruling the country and creating problems for blacks. But after peaceful transition
World realized that no country could achieve real growth and success without the
because of its importance in economic development, safe investment and high returns
on growth.
in the economic growth. They analyzed that South Africa has better infrastructure
than other under developed countries but they are lacking in this industry. To achieve
better results they started commercialization process in Cellular few years back. It
client-focused company.
Unmet demand in South Africa for high quality telecommunications services is also a
well aware of the situation that investors are taking keen interest in South Africa as a
gateway to whole Africa and growth inside South Africa. Government is offering this
package with few attractions. Officials are offering this opportunity with five years
monopoly in telecom sector and one year after this period if conditions are met.
There are concerns in mind of investors related to stability of new political system of
South Africa. Poor credit ratings, alarming exchange rates, poor economy and income
inequality, criminal activities racial tension and violence are the threats to the whole
economy and investors looking for any industry. But investors looking for the telecom
sector in South Africa also consider risks relating to the copper cable theft and
substitutes competition. But in case of the Cellular one also considers technical
disrepair, high cost of capital, post monopoly situation and debt to equity were the
Thintana (18% SBC, 12% Telekom Malaysia) was formed to bid for the stake of
MTN, in South Africa. Now there will be concerns for SBC related to dual leadership
dramatic political and economic changes, aimed at repositioning the country among the top
emerging economies in the world. True, the country has a long history of economic and
political isolation, and its name remains invariably tied to the Apartheid, but this now belongs
to the past.
South Africa has been firmly moving toward liberalization and globalization. As it opens to
the rest of the world and the black majority gets a larger share of the country’s economic
resources, the country holds great potential in a number of markets. Such sectors as
information technologies, health care and wood products show great growth prospects, on
Trade figures clearly show that South Africa is historically not a significant export destination
for Maine's products or services. This should gradually change as Maine companies realize
the synergies between their competencies and resources and South Africa's prospects.
South Africa is a developing country with an abundant supply of natural resources, well
developed financial, legal, communications, energy and transportation sectors and a stock
exchange that ranks among the 13 largest in the world. It has a “first world” infrastructure in
all aspects: good railways and roads, reasonably priced electric power, sufficient water
for industrial use, a well developed road transport industry including links with a
Internal airways are good and the country has established international air links with
most major foreign cities through its national carrier, South African Airways, and a
However, growth has not yet been strong enough to reduce the 30% unemployment
rate. Other problems affecting South Africa include crime, corruption, and rampant
HIV/AIDS.4 Further, the exclusionary nature of Apartheid and distortions caused by
the country’s international isolation through the early 1990s have left major
to address the inequities of Apartheid, stimulate growth and create jobs. Although
business is now integrated into the international system and foreign investment has
increased, the economic disparities existing between population groups are expected
GDP: $ 296.1 billion (1999 est.), GNP per capita (Atlas Method, 1999): $3,170
Approximately 90% of the population live in the industrial areas surrounding the
cities of
Ethnic groups:
black 75.2%
white 13.6%
colored 8.3%
Indian 2.6%
The country faces two dramatic plagues: high crime levels and the spread of AIDS.
CRIME
aware that the U.S. Embassy in Pretoria regards the Republic of South Africa as one
of the world’s most violent countries. First, the end of the Apartheid resulted in waves
of violence among the South African black population. Though political violence has
educational gaps between the Blacks and the Whites. The incidence levels of bank
robberies, car-theft and hijacking are very high and continue to rise, despite steps
taken by the South African authorities, including the creation of a FBI-type agency7.
Though such levels inevitably result in opportunities for security and safety-related
products and services, they clearly constitute a threat to any business in South Africa.
AIDS
In addition to crime, South Africa faces the AIDS plague. Its direct or indirect impact
is a disaster for the country. According to United Nations’ figures, an estimated 20%
of the South African adult population carried the HIV virus in 2008. Possible
economic, social and cultural impacts of such a plague include destruction of family
psychological impact on the nation’s culture. In addition, the increased medical and
social
SECTOR ANALYSIS
Many opportunities for Maine companies exist in the IT sector. There is a growing
need for all kinds of IT equipment and services around the country as South Africa
opens its economy to the rest of the world. In their drive to become more competitive,
South African companies are turning to high-tech solutions in all areas of business.
This results in very promising growth prospects for both business-to-business and
Despite the development gaps still existing in South Africa, Maine companies
considering entry into the South African market should regard this market as well
advanced and very competitive. Most of the large global players (Nortel, IBM,
Oracle, Microsoft, Novell, Cisco, and Compaq) already maintain operations in South
Africa.
E-COMMERCE
E-commerce has been one of the fastest-growing sectors in South Africa over
the past two years and is expected to continue to grow significantly over the
by 2005.
South African Online sales during the 2000 Christmas holiday season were up
in 1999.
By 2003, an estimated 4.4% of the total population will have Internet access at
IT outsourcing revenues in South Africa reached $300 million in 1999, up from $198
million in 1998. The stiff competition, the drive to cut costs and the need to focus on
core activities lead an increasing number of local businesses (from large to small
reliable IT solutions. Opportunities exist for both large and small American
companies, depending on what services or products they offer. Best prospects include
The size of the South African telecom equipment market reached an estimated
spend $8.3 billion to $10.4 billion over the next five years to install 2.8 million
In 2000, South Africa's imports of computer software from the U.S. reached an
The overall development of the IT sector in South Africa inevitably creates huge
demand for both professional and consumer-oriented software, with many niche
Many opportunities exist for the numerous Maine companies involved in the
Maine's worldwide exports of lumber and wood products rose 8.9% between
Maine's total export of lumber and wood products in 1999 was $245
million.28
In 1999, Maine export of wood products to South Africa totaled $35, 495 or
increasing levels of crime. Bank robberies, car theft and hijacking, are all too
common. The upshot of this is a rising demand for security and self-defense-
related products and services. Best prospects in this sector include vehicle
security products, perimeter security and access control (fence, wire, and
microprocessor systems).
AGRICULTURAL PRODUCTS
both agricultural imports and exports. South Africa profitably exports a wide range of
agricultural products and by-products (South Africa is the world’s third major
exporter for fruits and the eighth for wine) and is, in most respects, self-sufficient in
agriculture.
The decline in the value of Rand relative to the dollar over the last two years has
rose from R12.3 billion in 1997 to R13.4 billion in 1998. Principal exports
The United States plays a major role in the South African agricultural market,
supplying 11.5 percent of imports and taking 4.5 percent of the country's exports.
Although the country is mostly self sufficient in agriculture, some opportunities for
AFRICA
South Africa boasts the largest and most developed telecommunications network in
Africa, including the latest in fixed-line, wireless, satellite and cellular technology.
The country has over 14 million mobile phone and almost five million fixed line
licensed operators: Vodacom, MTN (Mobile Telephone Network) and Cell C. South
Parastatal’s Transtel (a division of Transnet) and Eskom are the only organizations in
South Africa that maintain private telecoms networks. Communications satellite users
In 1997, Telkom was granted a further five-year exclusivity period as part of its
license conditions. In March of the same year, the government sold a 30% stake in
commitment to install 2.8 million new lines (including 12 000 payphones) and replace
Although Telkom's monopoly has expired its right to provide basic services has
simply been extended to include the second network operator and, in some cases,
signal carrier Sentech. But as the second operator has not yet been licensed, Telkom
The South African cellular market has boomed since its inception in 1994, and is the
fourth fastest growing GSM market in the world. The cellular industry has been
accelerated by the successful introduction of pre-paid subscriber packages, with
It is expected that mobile data subscribers will experience growth over the next few
(Wireless Application Protocol) and similar services due to increased mobile data
needs.
ignored areas, and promoting the involvement of new players in the industry.
The second issue is increasingly important in light of the fact that Telkom still
dominates the South African market. While the restructuring of Telkom, and the
owned interests, it is a move that is eagerly awaited by South African businesses and
HIGHLIGHTS
Year Milestones
1902 The first publics “call offices” (pay telephones) were introduced in South Africa.
1905 First exchange in Free State (Bloemfontein).
Underground cables were introduced in Johannesburg, Pretoria and other major cities.
1909
Farmers were allowed to erect own telephone lines at own costs.
The Department of Posts and Telegraphs was created. WT Hoal was the first Post Master General
(PMG) of the Union of SA.Radio communications was used for the first time in South Africa
when the Natal Administration established a coastal radiotelegraph station at the Bluff on 8 June
1910 to communicate with ships at sea. It could communicate with ships 400 km away. The first ship
to shore radio off Bluff in Durban message was received from the twin-screw steamer, Zealander
at 06:31. Four provinces united under one Department - pre-Union regions were autonomous -
with 13,650 services.
1911 The first Postal Act, No 10 was introduced.
The Creed high-speed telegraph system was put into operation. Uniform telephone rates were
1913
introduced.
The Telephone and Telegraph Association (a Labor Union) was formed in Johannesburg. It was
1918
dissolved and became part of ATU in 1997.
The multiplex telegraph system ("teletype") opened between Cape Town and Johannesburg. This
allowed 4 telegraphs to work in each direction simultaneously on a single line.
The first experimental automatic telephone exchanges were installed at Waterkloof in Pretoria in
1922 July and at Camps Bay in the Cape in September the same year.
The first outdoor telephone booths, made from concrete piping were introduced.
Telephone trunk line opened between Johannesburg and Cape Town. It was made possible by the
use of voice frequency repeaters.
Five repeaters installed between Cape Town and Johannesburg to allow speech between two
1923
cities on telephone trunk lines.
First carrier system installed.
First two automatic telephone exchanges installed, one in Port Elizabeth the other in
Pietermaritzburg. First South Africa to United Kingdom radiotelegraph communications.
The first telegraph typewriter known as the tele printer were brought into use in South Africa
1924
between Pretoria and Johannesburg.
The first overseas radiotelegraph message was received from London on 3 December.
The first official radio broadcasting service of the Associated Scientific and Technical Societies
started in July 1924.
The African Broadcasting Company was founded in April, later to become the SABC.
1927 The first three-channel carrier system (3 and 12-channel) used in South Africa was instituted
between Johannesburg and Durban with two repeater stations along the route.
1928 The first landline for broadcasting is used between Johannesburg and Pretoria.
1929-49 Black bakelite phones used.
First automation program undertaken. The first direct telephone call (voice radio) to London
1932
from Cape Town took place on 1 February using radiotelephone - 1 channel.
1933 First discussion debating split between Post Office and Telecoms.
1934 Telex exchange (12 and 3 channel system) in Cape Town and Johannesburg installed.
The telex (telegraph) system was introduced to South Africa. This system allowed private
1935 subscribers to be inter-connected via a special manual telegraph exchange.
Every rural town in South Africa was connected to the trunk exchange system.
Short wave radio station for international traffic commissioned at Robert's Heights. Used by
1936
military during Second World War.
1937 First SOJ (Speech Open Wire - J System) 12-channel - USA system - introduced.
1938 40 Automatic exchanges operational.
1938 40 Automatic exchanges operational.
In December the SABC decided to broadcast "Nkosi Sikelela I Afrika" as concluding item of its
1940
Black station broadcasting.
1944 First 12 channel system between Durban and Pietermaritzburg.
Capex 1,098,624 pounds; 249,785 services; 50,000 waiters; 22,509 farms; 8,116 public. Bad
1944-45
debt: 315 pounds.
1945-46 Capex 2,179,518 pounds; Profit 2,903,340 pounds; Revenue 10,369,131 pounds; Opex 6,463,265
pounds. 22,062 staff.
There are 264,037 services and 40,000 waiters. Huge training initiative started. Disabled
employed.
1946
First underground cable between Johannesburg and Vereeniging, Cape Town and Somerset West.
United Kingdom-United States of America radio service established.
1946-47 Cambridge exchange automated. 26,412 staff.
26,000 new services provided - rural priority - rental 7 pounds per year from Post Office, 5
pounds from railways. 23 telecommunication-training facilities established.
Cheese-dish black phone introduced. Exchanges classified into 3 classes coupled to promotion of
1947
staff: Class 1 - 750 services, class 2 between 50 and 750 services, class 3 less than 50 services.
First facsimile (photo-telegram) service introduced in South Africa between Johannesburg-Cape
Town-Durban-Port Elizabeth-Bloemfontein.
The Postal Administration purchased the external cable service of Cable & Wireless Ltd. on 1
January for 330,000 pounds - up until then this private company handled all foreign radio
telegraph and voice services. In March a direct radiotelephone and radiotelegraph service (South
Africa-United States of America and South Africa-Belgian) with the Congo (Leopoldville)
1948 opened.
Exchanges re-classified, Class 1 - 500 services and 2m units per year, class 2 between 51 and 500
services and 2m units per year, class 3 less than 50 services and less than 180,000 units per year.
78 United Kingdom staff recruited. Post Office staff 21.2% woman = 5,930.
First co-axe system and microwave.
Public Service Commission rejects equal treatment of people of different color. White / Non-
1949 White signs introduced. First South Africa-United States of America voice radio service
established.
1947-50 Exchanges at Bloemfontein, Rietfontein automated.
1950 Alternate language month policy introduced. South Africa develops local 12-channel system that
support 27 voice channels. World record established by operating 400 trunks lines over a single
carrier overhead route of 16 pairs. Rural local calls were free up to this time.
Between 1947 and 1950: 385,064 services; 95,995 installs; 30,638 staff; 109,639 waiters (in
United States of America: 31m to 52m telephones). First 24 channel system between Durban and
Pietermaritzburg.
South Africa-Rhodesia voice radio link established. Ship to Shore service commissioned along
east coast - Durban, Port Elizabeth, and Cape Town. Staff compliment: White 22,439; Colored
635; Indian 40; and Black 5,012.
Automated Waterkloof, Vanderbijlpark, Bloemfontein, Port Elizabeth, Pietermaritzburg,
1950-51 Silverton, Vereeniging, 426,659 services; 105,890 waiters; 41,608 farms; 9,823 public. Bad debt
1,014 pounds.
25,600 staff - permanent only. 184 Dutch technicians employed. Workweek changed from 39 to
1951
42 hour week.
1951-52 46,983 farm lines, 5,375 new installs at a cost of 1,024,406 pounds.
479,823 services, 53,164 install, 99,180 waiters.
First co-axe system between Durban and Pietermaritzburg.
Cable theft becomes a problem.
South Africa-Australia voice radio link established.
1952
Radio link between Pretoria and Nairobi. Cost per port R80.
The co-axial cable system installed between Durban and Pietermaritzburg and Pretoria and
Johannesburg to Vereeniging. These allowed 1,920 speech channels over the cable.
Direct radiotelephone service between South Africa and Australia in September.
Automated New lands, Hilton Road, Paarl, Somerset West, Wellington, Bramley, Lyttelton,
1952-53
Queenstown, Three Rivers.
First radio link between South Africa and United Kingdom and America - 4 channel telex system
1953-54
- 423 telex services operational.
Only 8.3% Afrikaans speaking in top 24 jobs. Africans speaking given preference even with
1954 lower educational qualifications. South Africa-Argentina voice radio link established first radio
link to South America.
Split between Post Office and Telecom again raised. South Africa voice radio links with
Bahamas, Chile, Greece, and Germany. The first automatics telex (tele printer) exchange was
1955 installed in Johannesburg with facilities to reach all major centers in the country.
The first transistor radio receiver in South Africa was build by F Donkerbroek at the SAPT
laboratories.
36-channel voice system installed. 665,669 services; 71,602 waiters; 60,998 farms; 11,448
1955-56
public. Bad debt 12,563 pounds.
South African Federated Chamber of Industries calls for split between Post Office and Telecoms.
1956 Carrier route between Johannesburg and Cape Town via Kimberley commissioned.
Start of automation of trunk network. International Telecommunication Union (ITU) established.
1957 82 Auto exchanges exist. Russia launches Sputnik I.
Modern radio transmitting and receiving stations at Olifantsfontein and Derdepoort were taken
into service. These stations made available 19 telephone and 98 telex and telegraph connections
1958 to about 100 countries possible. The Centenary telephone (grey color with maroon handset) was
the first plastic telephone used in South Africa. First private telex services between South Africa-
United Kingdom and South Africa-United States of America and South Africa-Belgian Congo.
1958-59 Capex 9,097,050 pous.
South Africa's network 19th largest in the world. Post Office dictionary introduced.
1959 The first license for a telephone answering service (a telephone connection for answering of the
telephone and recording a message) was issued.
First SOX 12 channel system between Bloemfontein and Klerksdorp. South Africa has the third
largest overhead carrier system in the world. First satellite connection in co-operation with
America.
1960 The first line-of-sight microwave tested in South Africa: Pretoria-Johannesburg route and first
commercial microwave system (838,000 services and 1,700 telex services) commissioned
between Johannesburg and Klerksdorp on 31 March. Sharpeville reversed a number of policies.
Staff compliment: White 32,005; Colored 1,897; Indian 75; and Black 7,351.
Automated trunk dialing. 91 auto exchanges. Uniselector becomes the standard.
1960-61
879,945 services; 14,615 waiters; 86,682 farms; 14,093 public. Bad debt R86,023.
PO salary R660 per year; Railways R1,160 per year; Municipality R1,350 per year.
1961 Whites to deliver in white areas introduced. Cut ties with commonwealth - isolation started.
12 Telex services to London, 1 to Leopoldville, 1 to USA Washington, 1 to USA Los Angeles.
National subscriber’s trunk dialing was introduced. Telex service to America.
1962 Gentex introduced. PCM introduced in South Africa. Also first year introduced in United States
of America.
1960-65 Trunk Lines between Durban-Johannesburg-Bloemfontein-Pretoria-Vereeniging.
1963 Rental changed from yearly to monthly. Mobile radio service demand increases.
1963-64 109 auto exchanges. First fully automated farm line system installed -Bethlehem and Virginia.
1964 The mobile public VHF radiotelephone service was introduced in Johannesburg, March 1964.
Capex R24, 700,000. Connected to 67 countries.
1964-65
Incoming calls: 23,838 - outgoing: 28,462.
1965 71 countries connected with Telex. First data transmission commissioned.
1965-66 SAT 1 cable laid between Cape Town and Europe - cost R50m. 1,119,878 services; 33,203
waiters; 91,939 farms; and 16,160 public. South African service increased by 72, 5%; Sweden
61, 5% and America 68, 1%. And Debt R43, 420.
1965 The first data transmission in South Africa took place.
1966 Staff compliment: White 33,499; Colored 3,458; Indian 281; and Black 8,803.
1967 First fully electronic telephone in the world, transistor phone.
1967-68 1,704 PBX's incoming international calls: 42,306, outgoing: 47,517.
The Post Office attains autonomy, but still not split into two entities. The PO took control over its
staff, finances, buildings (minor works) vehicles, etc. (The Post Office Re-adjustment Act of
1968 1968 - Act No 67 of 1968). First 24 channel PCM systems introduced between Vereeniging and
Meyerton. 1,322,000 services. PO staff 35,7% woman = 12,331. Microwave services installed
between Pretoria and Johannesburg.
154 auto exchanges; 1,311,864 services; 79,545 waiters; 98,589 farms; 17,469 public. Bad Debt
1968-69
R34.467.
Staff housing subsidy introduced. Microwave route between Cape Town and Melkbosstrand
installed. Connected to 93 countries. Full auto links between Zimbabwe-South West and South
1969
Africa in addition to 95 countries - Telex. The private Durban Telephone Corporation was taken
over by the Department of P&T. Telephone accounts were fully computerized on 1 October.
Installation of the millionth telephone in South Africa on 29 April.
1970
South Africa ranked fifth country in terms of tele density.
1971 Opening of the Hillbrow (Johannesburg) microwave Tower on 17 April.
The international automatic telephone exchange opened in Cape Town.
1972 First 30 channel 2.048 Mbit/s Pulse Code Modulation system installed between Pretoria and
Johannesburg.
The name of the Department Posts and Telegraphs was changed to the Department of Posts and
1974
Telecommunications on 1 February.
South Africa's first satellite communication was provided by Intelsat (used the IV A series) on 2
December via the Hartebeesthoek satellite earth station that was also opened.
1975
The 2 millionth telephones, a golden Protea telephone, were presented to a Witwatersrand client
on 28 May.
South Africa' first television service, TV1, was established on 5 January and offered 37 hours of
1976
broadcast per week.
1977 The first non-white technicians trained by the Post Office qualified in May.
The SAPT was one of the first organizations in the world to changeover from analogue to digital
1978
switching.
The first electronic telex exchange (Electronic Data Switching - EWSD) was opened in
1979 Johannesburg (Sunninghill Park) on 20 September. The electro-mechanical exchange it replaced
was the biggest in the world under one roof.
1980 The first E10 digital exchange commissioned in Pretoria (Proes Street).
First optic fiber cable commissioned between Roodepoort and Witpoortjie - 34Mbit/sec system.
The 140 Mb/s and 565 Mb/s fibre systems were also introduced.
Change from multi-mode to single mode fibre. Local production of fibre cable.
1981
The first electronic telephone exchange, a French SA 128, was opened in Pretoria on 23 October.
First push button phone (telephone dial was replaced by push-button switching) was introduced
with the introduction of the Lorea telephone.
1982 Saponet-P x.25 packet switching launched.
The first optic fibre cable system with a capacity of 1,920 circuits was put into operations in 1983
between New Doornfontein and Power Park. History was made when the Disa telephone was
1983
designed, developed and manufactured in South Africa and made its appearance as the first
locally produced electronic telephone.
1984 The first digital microwave system was introduced between Durban and Pietermaritzburg.
The toll-free telephone service was introduced in November. All calls to these numbers were
1985
debited to the account of the subscriber and no cost to the person making the call.
The first black staff association (POTWA) was constituted. Beltel the videotext service was
introduced.
1986
The introduction of Diginet, a digital point-to-point communication service to data users.
The Magnolia rural farm-line system was instigated to replace the existing magneto farm lines.
The first C450 analogue cellular radio mobile telephone system was commissioned.
1987
Frame Relay deployed.
TDM-CBR leased lines commissioned. South Africa's first card telephone was installed on 3
1988 March in Pretoria. With a prepaid call card direct dialing was possible worldwide from these
public telephones.
1989 Introduction of local call timing.
1990 On 10 April the 5 millionth telephones was issued in Pretoria.
TELCOM FOUNDED
Telkom SA Ltd. was founded on 1 October. On this date, the Dept. of Posts and
Telecommunications was divided to form three separate entities, namely the Dept. of
P & T, and the fully state-owned companies, Telkom SA Ltd. and the South African
Post Office Ltd. The number of employees was at that time 67, 667 of which 46% was
black - Africans were 30%, Colored, 13% and Indians 3%. The large majority of
black personnel were employed in unskilled or semi-skilled work functions with less
each. The first Board of Directors was appointed with two black directors - M.
Mahanyele and P. Malimela. The rest were: Jack Clarke as Chairman, Neal
Chapman, Brian Clark, Rodney Craig, Marius Daling, Ritzema de la Bat, Johan de
TELCOM 1996
AFFIRMATIVE ACTION
White recruits shrank to 32% and black staff accounting for 68% of appointments.
By March 1996 whites accounted for 53% of promotions and blacks for 47%.
By December 1996 the workforce composition was as follows: 46% were white and
HUMAN RESOURCES
The number of main service lines per employee rose by 11% from 63 to 70.
There were 55, 347 employees. 61% were whites leaving Telkom and 39% were
R13.32 billion due to a strong demand for international calls, the rapid growth in the
cellular industry, and the introduction of new products and services. The dividend per
share increased by 33% to 7.7 cents. Total payment to the Govt. comprising tax and
dividends amounted to R934. Net profit increased by 43% to R1, 208 million.
UNDERSEA CABLE
The proposed SAFE (South Africa Far East) cable (optic fibre) laid the foundation for
FRAUD
Cable theft escalated alarmingly during the year. Some 4, 195 incidents were
reported. Direct losses amounted to almost R29 million. International fraud targeting
Telkom’s network resulted in losses of at least R200 million. More than 160 persons
103 of 1996. The new Telecommunication Act came into effect. The White Paper on
In October 1991, the South African Posts and Telecommunications separated into
three separate entities, one being Telkom South Africa (Telkom). Telkom was
commercial entity and public company, Telkom began to produce dividends, cut
costs, stimulate productivity, increase efficiency, and operate under full public
scrutiny. Along with the spin off, Telkom inherited a large and valuable
traumatic.
commenced in 1995. Before the program began, state-owed enterprises accounted for
one-quarter of the country’s total fixed capital assets. Telkom would be the largest
partial privatization in Sub-Saharan Africa to date and the single largest foreign fixed
investment in South Africa since the African National Congress (ANC) took power in
1994. The ANC chose to sell off only 30% of Telkom and keep the remaining 70% in
is also a lucrative and comparatively safe investment in emerging markets (due to the
reliable stream of cash flows and high growth prospects). Telecom investment
benefits, technology neutrality, and lack of purchasing bias) offer returns on equity in
MONOPOLY
services. Measured by tele-density (the number of telephone lines per 100 people),
South Africa had one of the least developed telecommunications infrastructures in the
world in 1997 – which SBC considered a positive indication of unmet demand and
strong growth potential. On average, South Africa had one telephone line per 100
South Africa emerged from its apartheid era as an engine of growth for Africa, a
The U.S. took a particularly strong interest in the potential of South Africa, both as a
source of investment capital and a gateway to the continent of Africa. The U.S.
and transport sectors. Many economists described South Africa as a hybrid between
the third and first worlds because of its mixed economic indicators. South Africa
accounted for more than 40% of telephones in the entire African continent. Many
market analysts believed that Telkom’s privatization would raise the bar for
through a discounted cash flow model, considered valuing Telkom as a real option.
For example, if an investment in Telkom generated a negative NPV, that cost could be
Teledesic.
1
RISKS PROFILE
COUNTRY SPECIFIC
As US removed sanctions South Africa has become attractive for investors. Now
Germany and US are investing lot of money in this country. After lot of years in
depression now investment in this country can yield high returns. Markets in this
economy are not matured so this could be a big advantage. Infrastructure is good as
compare to the other underdeveloped countries but there are some concerns relating to
the telecommunications industry. This is the big reason why government officials are
taking a chance.
East and emerging South Asian markets. So this could be big point that is proving
crucial in investor’s minds. South Africa can become hub of the trading activities
between growing south-south. This strategic location could prove vital for these areas
success. South Africa can become a telecommunication hub for these plus other
African markets.
Investors around the world are taking South Africa as a gateway to Africa. So that’s
why companies around the globe are investing in South Africa and looking for
Government officials are aware of the situation and expressed their opinion regarding
South Africa economic growth and role of telecommunications industry. Officials are
VIOLENCE
Due to conditions prevailing in the country there are lots of concerns in the mind of
investors. Political conflicts, criminal violence, highest murder rate in the world along
with the hijacking cases are the problems that an investor can face. This problem is
creating a big hurdle in the South Africa’s way to success. Investors around the globe
are quite sensitive to this issue and want a safe and sound environment for their
investment.
sustain a high level of violence in South Africa. Political conflict has claimed the
lives of 14,000 South Africans since 1984. In most areas, though, the biggest concern
is criminal violence. A 1995 study by the World Health Organization stated that
South Africa had the highest murder rate in the world, along with high rates of rape
government point of view because government has same regulations for domestic and
foreign investors. But there are limits on local borrowing for companies whose 25%
foreign investments and to prevent borrowing against share capital. But this could be
a big worry as institution outside South Africa will charge very high rates as compare
will fall.
World Bank does not include South Africa in its measurement of FDI because of its
small inflows and outflows. World Bank consider that South Africa attract less than
America, South Asia and Eastern Europe. The reason is that system prevailing in
these countries has become stable. Uncertainty level has decreased. Other reason that
could be considered is that some countries in these areas are strategic partner of US.
The big hurdle could be that infrastructure of other African countries is not
satisfactory.
The South African government applies the same regulations to domestic and foreign
requirements.
Three issues, foreign exchange control, privatization, and competition, were still
problems for the South African economy. Although these three problems were
priorities for the ANC, the government had been unsuccessful to date in making
or increasing competition.
CREDIT RATING
The sovereign rating for the Republic of South Africa by Moody’s in 1996 was Baa3
– the top non-investment grade rating. In case of credit rating South Africa is not a
convincing investment for the risk averse investors because international credit rating
agencies are not appreciating investment in this region. Credit rating of South Africa
in 1996 was Baa3- the top non-investment rating. This is due to the worst conditions
prevailed in the country for last few decades. Investors are not satisfied with the
government because they were expecting a healthy change from new government that
did not came into existence. So it put bad impact on investors mind related to this
country future.
Uncertainty prevailing in the country is the big reason for this credit rating.
Government is new and they will take time. At this time to improve the country rating
and confidence of investors’ government should provide better environment for them.
INCOME INEQUALITY
South Africa has one of the most unequal distributions in the world. Social indicators
are quite alarming which includes one of the worst life expectancy and access to safe
waters. South Africa has good fertility rate but infant mortality rate is diminishing
effect of fertility rate. Adult literacy rate is quite better as compare to other countries
In case of racial income distribution data is more discouraging. Blacks who are in
majority are living worst lives with lowest income. Whites, Asians and colored who
are minority have better income levels. This is the biggest dilemma that income level
These inequalities can effects consumers buying behavior. Investor who will invest in
the areas that will be more with general public consumption will consider this
inequality in depth.
foreign aid and joint-financing deals between the government and the private sector.
However, actual spending was sluggish and overall impact on GDP was
disappointing.
The South African economy ranges from the affluence and sophistication of the first
world. South Africa has one of the most unequal distributions of income in the world.
South Africa had made significant economic progress, mostly through the private
sector.
ECONOMY
Economic date of South Africa is not convincing one because in last few years after
depression from 1988 to 1992 figures are not showing convincing growth.
GOVERNMENT SPENDING
but few people noticed that huge amount of these expenses remained sluggish. Real
GDP growth was negative in early 90’s but in mid 90’s its positive. Even positive
Interest rates in last few years decreased but again moving upwards. Government
wants to decrease inflation. They are increasing interest rates that will push inflation
because they are increasing interest rate that is pushing inflation downward even from
international benchmarks.
Now government should consider these things seriously because any investors coming
to South Africa or any country will consider a real GDP growth around double figure
a healthy one. Government spending should be used more effectively and efficiently.
No doubt South Africa has human capital available but there is problem of
employment. In last decades government did not invested in the development of this
factor of economy. Due to this one can say that productivity of the domestic people
did not improved and they lacked behind developed part of the world in this field. NP
(National Party) ignored Black community and they were in majority so big part of
economy.
Now investor will look for the people who can run the management of the
organization. Whites are able to run the organizations effectively but government
Even there are some aspects of South Africa that are not appreciating ones but local
institutions are loaded with cash, stock markets sustained bull run for more than three
years, and the prospects for continued growth in corporate earnings are sound. Private
sector is playing its role quite effectively in this scenario and the positive things are
POLITICAL UNCERTAINTY
New government took charge of this country and has no experience of running a
whole country. So it is a big concern that how they will deal with macro level issues.
These officials are not tested before so there are some questions regarding their
performance.
There are some realistic chances that there will be few people in the country who will
create problem for government. So this new government will face lots of challenges.
There will be concerns in the mind of investors that what will happen if this
government fails.
The right-wing AWB and Conservative parties were threatening to become militant in
South African Rand is losing its value after fluctuations in 80’s. Foreign exchange
reserves of government are quite low nearly for four to six weeks. Investors will
consider this fact quite seriously because their investment will lose value due to this
reason. Investors do not want to lose their money in this manner. Few economists are
Current situation of South African economy does not support this idea because there
are lots of problems, which this government is facing. Now after some major
improvements the depreciation rate will first decrease for some time and then Rand
will appreciate.
Overall this country has few bright aspects that an investor will look for. Potential to
grow and strategic location are the points on which investors can concentrate. But
new and inexperienced political setup, high interest rates, income inequality,
economic conditions and violence in the country. International agencies do not rate
SECTOR SPECIFIC
emerging markets. Markets, which are considered unattractive for other sectors, are
considered attractive for telecom sector because of potential growth. Average return
globe provide incentives and favorable conditions for the investors who want to invest
in this sector.
and Mobile Telephone Network (MTN). These two cellular companies provide
Vodacom. Vodacom is the market leader. CELLULAR (Telkom) held a monopoly for
South African government is well aware of the problems. They want to improve their
economic conditions. Government is taking steps to develop the human capital. They
are taking some serious steps. South Africa government realized that for the
There are lots of attractive and points of concern for the investors that are stated here:
DEMAND
South Africa has over 40% of approximately 10-million lines on the African
continent. South Africa has better teledensity (the number of telephone lines per 100
people) at its GDP group countries. But South Africa has one of the least developed
When this teledensity is categorized on racial basis then one thing, which become
evident is that there is one telephone line per hundred blacks and sixty telephone lines
per hundred whites. This shows majority of population has been ignored regarding
this facility. These things give rise to the idea of potential growth of demand in
services.
There are lots of concerns related to this demand. One concern is that majority of
population is black and expected demand from their side is more. But on analyzing
economic data on racial basis one thing that becomes clear is that the majority of
in worse economic condition. They are mostly from low-income group. Economic
data of South Africa is not showing huge improvements in near future so this
In case of whites and other racial groups they have as good teledensity as there is in
demand could be quite low but in case of good quality service this segment could
provide big returns. This segment has better income level and they have better
AFRICAN MARKET
Investors who want to invest their money in Africa look South Africa as a gateway.
African markets because they feel they can monitor and handle their African
operations from South Africa quite effectively. The reason why investors look South
COMPETITION
Government issued fifteen years license to operate to Vodacom and MTN. Now
government is planning to issue two more cellular licenses within two years to
increase market players. Existing cellular companies are competing against each other
After couple of years market competition will increase, as new entrants will enter
market. People will have more choice and quality will increase due to this
competition.
INVESTMENT
Telecommunication sector of South Africa is the leading investment sector for United
and Teledesic.
Investors are investing their funds in South Africa because they are expecting increase
the opportunity.
COMPANY SPECIFIC
DEAL REQUIREMENTS
posts, roll out at least 2.7 million lines to underserved areas (particularly black
majority areas), and upgrade network capacity. These requirements would cost the
new owner approximately 53 billion Rand for infrastructure upgrades and 2.5 million
Rand for training disadvantaged groups employed by CELLULAR (60% of the funds
would be spent on the literacy and sales and service skills). The objective was to
create a management team with at least 35% of the members coming from
potential bidders.
taking keen interest in this bid and strong contender in this process. They form a
consortium for this bid. But as other bidders they are aware of the concerns related to
TECHNICAL FAULTS
customers had service suspended for late payment every month, cable theft was
rampant, and the number of Telkom customers was actually shrinking – extremely
service, an aloof bureaucracy, a bloated work force, and a network engineered for
white neighborhoods.
DEBT BURDEN
capital expenditures. The majority of the debt was secured through Telkom stock as
well as the government’s guarantee. In 1995 and 1996, Telkom had extreme debt
levels on its balance sheets in the form of interest bearing debt, denominated in Rand,
U.S. dollars, Deutschmarks, and Pounds. In 1995 and 1996, Telkom company had
total interest bearing debt of R9.67 billion and R9.99 billion, respectively, with
interest rates ranging from 10% to 18.5% (average effective rate was 16.7%).
Obviously, Telkom relied heavily on debt financing. This made it difficult to borrow
from the capital market at commercial rates. For example, Moody’s Investor Service
assigned a Baa3 rating to a $185 million unsecured bullet loan bank credit agreement
issued to Telkom. Telkom’s aggressive expansion plans required a great deal more
capital.
THREAT OF SUBSTITUTE
Telkom’s monopoly didn’t extend into the cellular sector, although it held a 50%
stake in Vodacom – one of the two cellular license holders in South Africa. The other
cellular service provider was Mobile Telephone Networks (MTN). Vodacom was the
market leader between the two competitors. Both held a 15-year license to operate
competing cellular phone networks in South Africa, the cellular revolution was
incredibly troublesome for Telkom for a number of reasons. First of all, with its
expensive than wire-line service from Telkom and often more reliable. Secondly,
cellular service was a very efficient revenue generator due to the fact that more rural
customers could be serviced more cost effectively in a wider area without the burden
RACIAL TENSION
In 1993, Telkom was a predominately white male company. After apartheid was
repealed, Telkom launched plans to incorporate more blacks into managerial roles.
The top executives conducted a search to count the number of black managers within
aggressive plan to promote, train and hire more blacks. This resulted in a strike of
5,300 white Telkom employees protesting the new policy to increase black
offensive behavior. In 1995, Telkom had 83 black managers (8% of the managerial
layer). Telkom pledged to increase the percentage of blacks in managerial positions
THEFT
People would dig up cables to sell them for their copper content. Incidents of cable
theft in South Africa were at an all-time high in 1996: 4,112 cables stolen at a cost of
Several efforts were being made to reduce cable theft including community policing,
legislation to clamp down on sellers of stolen copper, and replacing copper wire with
fiber optic cables. However, these efforts were yet to payoff – especially the fiber
optic cable replacement because thieves would have to dig up the cables to discover
THINTANA
purchase a 30% interest in Telkom South Africa (18% SBC, 12% Telekom Malaysia).
Telekom Malaysia and SBC were considered rival bidders. “SBC’s role in helping in
the rapid modernization of Telmex, the Mexican phone company, coupled with
Malawi, Sri Lanka, Indonesia, the Philippines and Iran. By early 1997, Telekom
In December 1996, Telekom Malaysia purchased a 30% stake in Ghana Telecom for
US$38 million. Telekom Malaysia beat out rival bidders Deutsche Telekom, KPN of
the Netherlands, Western Wireless and Lightcom, and CELLULAR South Africa in a
In 1997 SBC Communications Inc. was one of the world’s leading diversified
products and services under the Southwestern Bell, Pacific Bell, Nevada Bell, SNET,
and Cellular One brands. Its businesses included wire-line and wireless services and
SBC was internationally diverse with operations on five continents via strategic
LISTING OF SHARES
The South African government planned to list Telkom’s shares on the Johannesburg
stock exchange after the monopoly expired in 2003. Therefore, Hendricks considered
the benefit of a model based on P/E multiples. He had already collected a list of
projects (as measured by their betas when regressed on the domestic market).
However, emerging market telecom companies have higher betas (all above 1) when
MANAGEMENT PROBLEMS
If Thintana is chosen for 30% ownership of Telkom, SBC and Telkom Malaysia
Telkom’s Board of Directors (out of 13 total), split evenly between the two bidders.
Were four seats sufficient to make Thintana voice heard, though? The South African
government was adamant about not giving up more than four seats.
If Thintana is chosen for 30% ownership of Telkom, SBC and Telkom Malaysia
Telkom’s Board of Directors (out of 13 total), split evenly between the two bidders.
FINANCING
SBC International (SBCI) expected to borrow the funds necessary to purchase 18% of
Telkom through its parent company, SBC. SBC Communications credit rating on long
COST OF CAPITAL
One of the biggest areas of uncertainty in the valuation model was the cost-of-capital.
Hendricks had several choices for how to calculate the cost-of-capital and each
adjust the beta downwards, (from approximately 1.2) to account for the lower risk of
telecommunications? Should he use the CAPM at all? Should DDM be used? How to
Note: The case presented to us had similarities with Telkom SA. Therefore,
CELLULAR and TELKOM are used interchangeably in the case discussion and
solution.
A DCF valuation was performed on CA. P/E ratios valuation model was also used.
P/E MODEL
The P/E model would not be feasible to use. The model could be counted for short
term investors but not the long term investors. Thintana wanted a long term
investment and could not be judged by P/E ratio. The other problem was that average
arithmetic mean of the comparables was used. Mean values could give biased results.
P/E model would have been better to use if it was assumed that monopoly would
expire after 5 years (short term investment). If it is assumed that monopoly would
continue for a decade (long-term 10 years investments), then P/E model should not be
Exhibit 12 talks about 15 industry players in telecom. The main thing was that SA
govt wanted to list shares on JSE and there was a monopoly period as well. This
approach had some problems as well. The main problem with the model was that
monopoly was ending in 2003. Hendricks collected data from comparables to perform
a P/E analysis. The JSE index fell from 8700 to 7570 in 4 months. The other thing
was that telecom projects when regressed on local markets showed betas higher than
1. The other issue was that comparable companies were listed on NYSE and CA on
JSE. JSE showed uncertain performance. Thintana wanted a long term measure.
The average P/E ratio was 29.4. This was a mean of comparable values. This is a
high value but still makes some sense for short term investors.
ROE
The industry average is 17.1. This is again high. Telecom projects usually promise
ROE for emerging markets bw 20-30%. This has even little difference form industry
average.
DCF MODEL
It is mentioned in the case that the monopoly will expire in the fifth year. We need to
see whether the after 6th years onwards CA enjoys monopoly or severe competition
as well).
DCF ASSUMPSIONS
The CAPM model is still considered the best as for emerging markets.
The tax rate is 35%. Planned to make it to 23%, but 35% corporate tax rate is used.
(refer to pg 13).
Monopoly may/may not exist after 5 years. It will exist when all requirements are
met. (refer to pg 1). But lot of ambiguity exists. (refer to pg 14).SATRA still does not
have ways to determine nature and timeframe for telecom market competition. If the
country political end economic conditions improve, then investors may enter into the
SA market and new competitors arise. But if people do not come and pull away
(Deutshe telecom and French telecom did not want to invest in SA), then monopoly
would continue for a decade. One excel sheet shows that CA enjoys monopoly for
five years and new investors come and competition starts. These are conservative
valuations. The excel sheet 3 shows that due to high political risks, black
region and monopoly is enjoyed by CA for about 10 years. This is a bit aggressive
valuation.
Depreciation is straight line, years and 12%. It could exercise an option to use
The depreciation rate for Rand/USD was 10%. (refer to page 13). It was estimated
that Rand will appreciate versus USD. But this was linked with the credit rating and
economic growth. If they improve, RAND would get stronger.( but this
Beta used was 1.2, cost of equity was determined by using short term risk free rate on
SA bonds. SA had 16% rate. The equity risk premium was 7%. (values found from
The return on debt was computed. Refer to excel sheet1. pg 9 shows cost of debt
16.70%. Refer to exhibit 4, last 2 columns; the cost of debt for 1996 is 14.5 %
( dividing debt services by total debt outstanding). The cost of debt for 1997 is
4263/25222= 16.90 est. 16.7 would be used. (Refer to pg 8 and 9). The average
effective rate was 16.7%. The interest rates ranged between 10% to 18.5%.
For example, if an investment in Telkom generated a negative NPV, that cost could be
Africa(excel sheets show a negative NPV). The DCF computations show –ve NPV.
If monopoly even ends after 5th year and new competition arises, the sales/line growth
would lower from 16% to 10%. Costs per line would also lower. The growth in fixed
assets and Working capital would lower down to 10%, since it will be a mature
market after 10 years. In the growth stage, the rates may be high.
The consortium offer is of $ 1.261 billion, 60% by SBC and 40% by Telkom M, both
a 30% stake through a new entity Thintana. (SBC investment would be $ 757 million,
and Telkom M investment would be $ 504 million.) The value comes out to be 2.9 b
This model has 12 ways to be used. World CAPM model could not be used because
SA was an emerging market. World CAPM is not used for emerging markets. If it is
assumed that SA stock market is integrated with world markets then global CAPM
holds, if it is segregated , then local CAPM, (the one which is used is held). But again
global CAPM holds true for countries with strong equity markets. (SA does not have).
The other model is credit rating model. (Institutional Investor magazine has ranking
of countries on a scale of 0-100, refer to exhibit 12). This takes into account for the
political risk, expropriation risk, exchange rate controls, and volatility. (The main
problem is that figures for 1997 were not available). But this would be the best one to
use and discount all the cash flows for 5 and 10 years and see the NPV.
The Goldman model could not be used. It is only applicable to countries whose
governments issue bonds in US dollars. (Nothing such as is given in the case about
SA). Secondly the company CA is less risky than SA country. Telecom sector has
growth and attractive for investors, but country is more risky than company CA.