A: Good morning, I am Ais . i am as a pharmacist.

can I heIp you

yes, may I receive the recipe? Oh yes, may I ask for a few minutes to check the completeness of
the recipe? while waiting please sit down first
A: calling patients (.....) is it right by the name of patient (. . . . )
B: oh yes mom, when do you control the least to a doctor?
I am deeply sorry. I have a few questions for our data in my apotek. We should know about your
address and the telephone number,
b. what for, mrs,.....
A. ok. Mom. We have hold the program of home pharmacy care. This program is to give service for
patients at home in order to be able to watch the condition of patients. For example, if the
patients need the urgency condition, we can contact or call you .
A: yes, may I receive the recipe? Oh yes, may I ask for time to check the completeness of the recipe?
w hile waiting please sit down first
A: what symptoms do you feel, mom?
A: Approximately how long do you feel these symptoms.
A: what have you done before going to the doctor? You take Take medicine or herbal medicine?
A: if you are not objection , what information did the doctor give you?
A: i am sory before, mom. During this time do you eat regularly or not?or may be you are busy for
working, so you eat late.
A: what the last symptoms do you feel when you eat spicy or acidic or something else?
A: do you have a history of other diseases?
A: Besides what drugs do you use now?
A: what do you feel when you consum food or drugs, do you feel itching, dizziness, or swelling /
inflammation?
A: Thank you for the information. Okay mom i will check
the availability of the drug for a while.
Step 2

A: mrs...........Thiere are two prescriptions for those drugs .this total of drug is ....the price Is ....
the drug B is .........the price is .......... So the total of them is ......what about Mom?

A: we are available at our pharmacy generic drugs. And also there are the patent of prescribed
drug .ok i will explain that a generic drugs and patent drugs have the same quality. But The patent
drugs is more expensive .

A: do you need the receipt and a copy of the recipe?

A: May I ask for a few minutes to give some informations?

A: This medicine is Ranitidine. It is used for reducing stomach acid. Drunk 3 times a day

before meals. Thie using of this drug is untill 3 days. If You feel in serious condition, please
contact a doctor.

A: oh yes mom. You only save in a drug box . You can use it enough water only.

A: to accelerate healing.Please mom, eat on time.And avoid spicy foods and

too sour.take Enough rest. And do not forget to pray.

A: doy you understand, mom with my explanation? Try to repeat, mother!

rA: thiere is a brochure you can read toIncrease your knowledge.

A: i am sorry, are you moslem. I have reading prayer before drinking drugs, you can read it

A: get well.

A: I just remember that there is still recipe . You should buy it as soon as