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Impacts of Online Identities i

Online Identities Over-shadow the Offline


Relationships

Prepared For
Dr. Deena P Forkan
Professor
Department of English and Literature
North South University.

Prepared By
Abdullah Al Galib
132 0410 030
Eng105, Sec 21
Summer 2017
25th August, 2017
Impacts of Online Identities ii

Acknowledgement

The course of lettering a hypothesis is an extensive and problematical expedition. From

the day you pick your subject until the day you crack in the last account, you must combat

many encounters that mass your trail and stab to retain you from attainment of the final goal.

But if you are auspicious, there will continually be somebody there to hook you when you

misstep and put you back on the accurate track.

I have been so fortunate during my ongoing undergraduate career to have a sustenance

arrangement that has kept me concentrated on my aims. To my friends, family and faculty,

thank you for being appreciative during writing this thesis that has been such a precedence for

the last one month and for not overlooking me as I used up long nights and vacations gazing at

my laptop screen. To my roommate Jibon, thank you for soothing me up every time I became

dejected, gathering me up when I hesitated and associating me every step of the way. To

Atiqur Rahman, thank you for your selfless guidance and inspiration during the inscription

procedure. To my honorable professor Dr. Deena P Forkan, thank you for letting me write this

piece of thesis and inspiring me to work hard to complete the thesis in a professional manner.

And last, but indeed not least, to Nazmus Sakib, my consultant and guide in this passage,

thank you for fetching out the finest in my writing and compelling me to push myself logically

to my bounds.

While this thesis has been one of the most thought-provoking involvements of my

Educational life, but it has also been one of the most satisfying. Without the complete

provision of my widespread social network, I do not believe I would have completed this ride

as rapidly, as rationally or with the degree of self-assurance I currently feel.


Impact of Online Identities iii

Executive Summary

Facebook and Twitter have been two important parts of our daily life nowadays as well as few

others, more or less occupied, social media websites. In our day to day life, most of us are addictive to

social networks which could be segmented in numerous ways as per the use per individual depending

on their needs and leisure activity. However, these regular basis uses have deep impact in our social and

family life. In most cases, we see a number of breakdowns in relationships, which are normal to serious,

which occurs in almost one third of the entire users. Numerous of them are victim of divorce, cheating,

breakup, and so on. Friendship and family bonding are frequently seen broken on different issues

relating to social network activity. Even the best friends have been quarrelling over little issues on social

networks, which unfortunately break down their years of band. Family members often argue about

contents posted online. Besides, there are people who are not consent about their privacy and typically

shares their information and activity with unknown people. Notwithstanding these technological

advances, these new social networks do not precisely replicate human interaction. Several parts of

traditional relationship formation are missing from social networking websites, including face-to-face

communication and the visual and verbal cues that accompany non-digital interactions. When someone

posts a comment on a friends profile page, for instance, the context can easily be lost on the intended

audience - let alone on the casual observer - and misinterpretations of meaning can lead to

complications within relationships


Impact of Online Identities iv

Table of Contents

Online Identities Over-shadow the Offline Relationships, 2017

Title i

Acknowledgement ii

Executive Summary iii

Table of Contents iv

Introduction 1

Literature Review 3

Survey Findings 9

Support 17

Reexamining The Hypothesis 18

Conclusion 19

Limitations 21

Reference 22

Survey Questions 24
Impacts of Online Identities 1

Introduction

We live in an increasingly networked world. We are connected to each other through

numerous types of ties, with social networking sites offering one of the most popular methods

people currently employ to link themselves together. But do old-fashioned ways of developing

and maintaining relationships suffer from the evolution of computer-mediated communication?

Have we become too reliant on the instantaneous, answer-producing quality of the internet that

can reveal others most intimate personal details before we even introduce ourselves? In looking

at technology trends of the past decade, one quickly discovers how the Internet has changed the

face of communication. According to December 2013 data 73% of Internet users are connected

via social networking sites and email. ( Brenner & Smith, 2013).Websites such as Facebook and

Twitter - the two most popular social networking sites (as judged by the number of registered

users) - allow users to create profiles containing various personal information and images. (Top

15 Most Popular Social Networking Sites , 2014) Users can choose to include as much or as little

personal information in their profiles as they want. While the sites typically provide fields for

specific information, such as favorite books, movies, and food; educational and work

background; and contact information, they also provide text boxes for users to include a more

personal about me statement. Privacy settings allow users to restrict their profile information to

a specific set of users, or to make it available to anyone searching the website, and sometimes

anyone using a search engine like Google. Moreover, users can manipulate profile information to

create an online identity to hide their actual identity. Characteristics and pictures may be

exaggerated slightly or completely fabricated, with the intention of enhancing ones identity for

outside observers. These sites also make available numerous methods of communication,

including posting comments on a users profile or photo pages, sending a user private messages

(much like email), instant messaging, and, in the case of Facebook, poking another user.
Impacts of Online Identities 2

Combined, these characteristics present users with an ideal location to create and maintain

relationships with current friends and to make new friends based on similar interests.

Notwithstanding these technological advances, these new social networks do not precisely

replicate human interaction. Several parts of traditional relationship formation are missing from

social networking websites, including face-to-face communication and the visual and verbal cues

that accompany non-digital interactions. When someone posts a comment on a friends profile page,

for instance, the context can easily be lost on the intended audience - let alone on the

casual observer - and misinterpretations of meaning can lead to complications within

relationships. In this context the thesis of this research is

Online identities over-shadow the offline relationships as in most of the cases online identities

dont create proper interaction in relationships

The thesis will build on past research in the fields of identity, interpersonal relationships and

computer-mediated communication. It examines social relationships online to see how they

differ from traditional offline relationships, focusing on how people create an online identity and

how that identity affects the formation and maintenance of "relationship in the digital world. The

thesis will then consider how the social networking site Facebook impacts relationships in the real

world. This analysis will be based on the following two hypotheses:

H1: In general, online relationships contain much weaker ties than offline relationships.

H2: In cases where factors such as distance change an offline relationship into a primarily online

relationship, strong ties may be maintained and even strengthened further.


Impacts of Online Identities 3

Literature Review

Online Identities

An online identity, internet identity, or internet persona is a social identity that an Internet

user establishes in online communities and social networking websites. It can also be considered as

an actively constructed presentation of oneself. (Online identity, n.d.)

For many people, one of the Internets most-embraced characteristics - especially in its early

days - has been users ability to play with identity. In virtual world, users can create an accurate

reflection of their offline identity, or they can choose to manipulate their identity to any desired

degree, usually with little to no consequences

Interpersonal Relationships

Life may not be much of a gamble, but interaction is.

(Goffman, 1959)

Now that we have examined the role ones identity plays in interaction, we can broaden our

examination of literature to focus more generally on the relationships formed and maintained via

these interactions.

Social ties and social networks

Social ties are the connections between individuals that link them together, as well as the

degree of strength of those relationships. The strength of ties between two individuals can be

evaluated according to the amount of time spent together, the emotional intensity of the
Impacts of Online Identities 4

relationship, the level of intimacy and the degree of reciprocity (Granovetter, 1983).

Relationships with other people are typically broken into two major categories: weak ties, or

individuals who are considered mere acquaintances, are differentiated from strong ties, such as

close friends and family members. A third category that of intermediary ties, categorizes

individuals who fall between a strong and a weak tie (Wellman et al., 1996). With the rise of the

Internet and computer-mediated communication, much recent research has looked at the impact

of online forms of communication on social ties. Activities that connect individuals directly to

one another (e.g., email, chat) tend to have positive correlations to social ties, while those

activities that are more solitary in nature, such as web surfing, tend to have more negative

correlations to social ties (Zhao, 2006). While research from the 1990s found negative

correlations between Internet use and social ties, these findings were later disproven, especially

as most individuals using the Internet for social purposes also maintained their offline

relationships (Kraut et al.,2002). In addition, online social ties tend to be weaker than

relationships formed and maintained offline (Kraut et al., 2002, p. 69).

Computer-Mediated Communication

Since its earliest days, the Internet has been used as a means of communication and

interaction. With the evolution of the World Wide Web during the 1990s and its increasing

presence in both the home and at work, computer-mediated communication (CMC) has become a

ubiquitous way to interact with friends and family, businesses and even strangers. This section will

offer a brief overview of literature relating to the impact of CMC on identity and

interpersonal relationships. (Vitak, 208)


Impacts of Online Identities 5

Interaction without cues

The rise of the Internet revealed a new way for people to interact on both a one-to-one

and a one-to-many basis. Computer-mediated communication initially raised concerns related to

the changes in the sender, receiver, channel and feedback that online communication allows. The

most apparent difference between this newer method of communication and more traditional

face-to-face interaction is that CMC is typically text-based, thus restricting the verbal and

nonverbal cues that accompany non-digital interactions. According to the social interaction

processing (SIP) theory of CMC (Walther, 1992)individuals adapt their behavior to process the

cues that are present within online interaction, including content and linguistic strategies, as well

as typographical cues. Research in this area has found that individuals communicating solely

through computer-mediated methods of communication can and will form intimate relationships

comparable to relationships formed through traditional methods of communication

Information sharing online

People can use the Internet for a variety of communication purposes. When seeking

information through computer-mediated communication, different major strategies appear to be

used when communicating online. First are a set of interactive strategies that entail direct

interaction between the communicator and the target to obtain whatever information is needed.

These strategies make more sense in digital communication than face-to-face interaction because

much of the time, the information being sought is not readily available and would need to be

researched on a computer anyway. If, for example, a person wanted a detailed explanation from a

friend, it might make more sense to allow the friend time to compose an email and take

advantage of CMCs ability to edit responses rather than put the person on the spot in a face-to-
Impacts of Online Identities 6

face interaction and require him to answer a question he does not know how to answer (Ramirez et

al., 2002).

Social networking sites

Online social networks provide a means for individuals to sustain strong, intermediate

and weak ties, with the primary function of online interaction being the exchange of information.

Because of the structure of the Internet and the ability to both browse vast amounts of data and to

remain anonymous, people are able to form relationships with people they may have never met in

real life. Many of these relationships would be considered weak ties, as relationships are based solely

on sharing and exchanging information (Chatora, 2010)

Social networking sites and privacy

Some of the most extensive research on the evolution of the Internet as a major method of

communication and interaction revolves around privacy issues. Given the emergence of social

networking sites, questions have been raised over how much personal information is revealed on

these sites, especially by young people. Research conducted on Facebook, a major social

networking site devoted specifically to status, photo sharing, check-in and video sharing. They

found that only 10% of people make customized privacy before making a post, photo sharing or

check-in. (Lange, 2007)


Impacts of Online Identities 7

Social networking sites and distance

While online relationships generally contain weaker ties than traditional offline

relationships, there will be more examples of strong online-only relationships as social

networking technologies continue to evolve. Likewise, there will be more cases where social

networking sites allow relationships that would have otherwise strengthened (e.g., because of

physical distance) to instead be maintained, and even strengthened further, because of the

multiple methods of communication and interaction these sites allow.

Real-world consequences for online profiles

There is no doubt that Facebook is creating a new kind of environment where things have

become difficult for relationships. There are many stories where people breakup because their

partner changed their relationship status to single or due to some immoral photo or due to some

unexpected communication with another person. Several aspects of the human behavior have

changed because of the way people interact on this social media site, and it is also affecting

relationships in ways that couldnt have been predicted earlier.

Russell Clayton, a doctoral student at the University of Missouri, School of Journalism,

along with other researchers surveyed Facebook users between the ages of 18 and 82 years old,

asking them to describe how often they used Facebook and how much, if any, conflict arose

between their current or former partners because of using Facebook. They found that higher

levels of Facebook use led to higher levels of conflict because of the social network. The

consequences of these conflicts included negative relationship outcomes, including breakup,

cheating, and divorce. (Rivas, 2013)


Impacts of Online Identities 8

Social Networking sites & exaggeration of profile information

Users can manipulate profile information to create an online identity to hide their actual

identity. Characteristics and pictures may be exaggerated slightly or completely fabricated, with the

intention of enhancing ones identity for outside observers.

There are many motivations behind manipulation - as varied as the manipulators

themselves. Perhaps the manipulator needs to gain something purposefully or feels that they have

to advance their own causes or plans - no matter what the cost to others may be. Maybe they

need to feel powerful and in-control of their relationships with others. Maybe feeling powerful

over others increases their own self-esteem. Maybe the person does not have the social skills to

obtain what is wanted or needed by traditional means. (Psychological Manipulation Resources,

2013)
Impacts of Online Identities 9

Survey Findings

For the primary research I have carried a survey of thirty five students, within the age

group of twenty to twenty four years, from North South University (NSU) by mean a

questionnaire that contains 12 questions about impacts of online identities on off-line

relationship. (See appendix for the sample questionnaire). The following figures represent the

data collected by the survey followed by analysis for each figure.

Figure 1: Most used communication methods

Most used communication


method
60% 56%
50%
40% 31%
30%
20% 13%
10% 0% 0%
0%
Face-to-face Social Phone Text Email
Networking messaging
Sites

Figure 1 describes the popular methods of communication that are used by NSU student.

It can be seen that 31 % of the respondents use Face-to-face for their primary communication

media, 56% use Social Networking sites for most of the time, 13% use telephone communication

and 0% of the respondents use text-messaging and email for communicating most of the time.

From the figure it is obvious that the majority of the respondents think social networking sites is

the easiest way to communicate so they use Social networking sites for most of the times. On the
Impacts of Online Identities 10

other hand, another big proportion of respondents use Face-to-face communication as it increases

communication as it helps to the bonding among relationships. The third big proportion of

people use telephone communication with isolated people easily. The respondents use text

messaging and email but dont use it for most of the time.

Figure 2: Method that expresses better relationship

Method that express better


relationship
60% 56%

50%

40%
31%
30%

20% 13%

10%
0% 0%
0%
Face-to-face Social Phone Text Email
Networking messaging
Sites

The rise of the Internet revealed a new way for people to interact on both a one-to-one

and a one-to-many basis. Computer-mediated communication initially raised concerns related to

the changes in the sender, receiver, channel and feedback that online communication allows. The

most apparent difference between this newer method of communication and more traditional

face-to-face interaction is that CMC is typically text-based, thus restricting the verbal and

nonverbal cues that accompany non-digital interactions. From Figure 2, it can be seen that 56%

of the people believe that for a better relationship Face-to-face communication is needed,
Impacts of Online Identities 11

whereas 31% think for a better relationship Social Networking Sites are needed. However, very few

percentages of the respondents think social networks and Face to face communications are not

expressed better relationships. About 13% of the respondent thinks telephone communication is

better for relationships. The respondents use text messaging and email but dont think it

express better relationship. In my opinion, it is true that without proper visual and verbal cues no

relationship can sustain longer.

Figure 3: Social Networking Site user

Social Networking Sites User


120%
100%
80%
60%
98%
40%
20%
25%
0% 5% 10% 3%
Facebook Myspace LinkedIn Twitter Dont have any
social
networking
site account

Figure 3 represents the opinion of respondent on the premise of social networking sites

and its users. It can be seen that, majority uses Facebook as its the worlds leading social

networking sites. Very few numbers of respondent use twitter, linkedin and my space along with

Facebook. Among all the respondents only 3% doesnt use any social networking sites
Impacts of Online Identities 12

Figure 4: Percentage of Facebook friends that you have never met offline

Percentage of your Facebook friends


You have never met offline
35%
30%
25%
20%
15% 30% 28% 31%
10%

5% 11%
0%
More than 75% Between 50-75% Between 25-50% Less than 25%

In Facebook we are always trying to increase the number of friends but dont consider

about the quality of that types of relationship. Figure 4 represents more than 30% of respondents

have never met offline with more than 75% of his Facebook friends. About 28% of the

respondents have met only half of their friends and 31% of the respondents have met only of

their Facebook friends where as 11% of the respondents have net met almost 75% of their

Facebook friends.
Impacts of Online Identities 13

Figure 5: Relationship with online-only friends

Relationship with online-only friends


40% 39%
35%
30%
25% 21%
19%
20% 21%
15%
10%
5%
0%

I consider some
If I had the
To be among I like to
opportunity to communicate I dont
my closest with them communicate
meet some of
friends and online, but with the
them, I would
would definitely
probably do it
like to meet would not majority of my
them someday pursue an online-only
offline friends
friendship

A very interesting question was asked with a tittle Relationship with online-only friends.

Figure 5 represents 21% of the respondent think that I consider some to be among my closest friends

and would definitely like to meet them some day. About 19% of the respondents think If I had the

opportunity to meet some of them, I would probably do it. The large number of respondents which is

39% they dont want to pursue any off-line relationship with Facebook friends but they want to

communicate through online only. On the other hand 21% of respondent dont want to communicate

with all of their Facebook friends.


Impacts of Online Identities 14

Figure 6: Customized privacy settings in social networking sites

Customized privacy settings


35%
30%
25%
20%

15% 31%
26% 25%
10% 18%
5%
0%
Most of the time. When I share Never. I dont bother
contradictory post. about this.

In social networking sites we contain different types of friends in our profile. Figure 6

represents 26% of the respondents make customized settings before making wall post or photo

sharing and 18% of the people make customized settings when they share contradictory posts. But a

significant percentage that is 25% of the people never do it and 31% of the respondents dont

bother about this

We sometimes choose to include shadings and exaggerations of our offline identity in their

online profiles. When asked about the truthfulness of the information in their Facebook profile, 12%

of respondents say more than 75% of their friends exaggerate or manipulate at least some of the

information in their profile. Twenty six percent of the respondents think 50-75% of their friends

manipulate their information.


Impacts of Online Identities 15

Figure 7: Exaggeration or manipulation of information in Online-identities

Online friend exaggerates or


manipulates information
60%

50%

40%

30% 57%

20%

26%
10%
12%
5%
0%
More than 75% Between 50-75% Between 25-50% Less than 25%

The large portion of the respondents which is fifty seven percent, they think 25-50% of their

friends manipulates information in Facebook and a very lower portion of the respondent think

their friends dont manipulate information . In my opinion those respondents who

manipulate information in their profiles say they do so for a variety of reasons, although most

respondents take a light-hearted approach to such embellishments


Impacts of Online Identities 16

Figure 8: Real-world consequences for online profiles

Real-world consequences for online profiles


No, My offline Other:
relationship have 2% Boyfriend/girlfriend
never suffered ended relationship
21% 25%

A family member
objected to content
in your profile Lost a
5% Lost offline job/employment
relationship with a opportunity
friend over content 9%
in your profile
38%

Social networking sites allow users to share a significant amount of personal information

in a semi-public location. Depending on individuals privacy settings and the number of

friends they have on these sites, users may be revealing potentially harmful information about

themselves and their relationships to a large audience. Even when all information included in

their profile is factual, the absence of cues in text-based, non-verbal communication leaves room

for misinterpretations and potential problems within users offline relationships.

The majority of respondents 38% say they have lost offline relationships because of Facebook

whereas 25% said consequence is the boyfriend and girlfriend ended relationship. A bit little

21% of the respondents said their off-line relationships have never suffered.
Impacts of Online Identities 17

Figure 9: Best form of communication when distance is the main concern

When Distance is the main factor which form of


communication you used most to express yourself properly
80%
70%
60%
50%
40%
71%
30%
20%
10% 15%
9%
0% 4% 1%
a) Face-to-face b) Social Phone d) Text e) Email
Networking messaging
Sites

However, some of the data from the survey support the idea that Facebook can be a boon to

friendships lacking physical interaction. Nearly two-thirds 71% of respondents said the majority of

their friends have a Facebook account, which suggests that many students use the site to stay in touch

with their offline friends when distance is the main obstacles. Furthermore, approximately

9% of respondents said Face-to-face and 15% said phone expresses proper relationship when

distance is the main obstacle.

Support

The primary objective of the research undertaken in this thesis has been to shed light on

the evolution of online interaction, as characterized by the rise of the social networking site

Facebook. Specifically, this thesis has attempted to provide insight about the differences between

online and offline identities, and how - if at all - users online identities impact their offline

relationships. Previous research in the areas of identity, interpersonal relationships and

computer-mediated communication provided the base for the development of an analytical


Impacts of Online Identities 18

model and two hypotheses that aimed to explore the puzzle Facebook created. A survey of

North South University undergraduates generated current data on how they interact through both

traditional and new communication methods.

Reexamining of the hypothesis

H1: In general, online relationships contain much weaker ties than offline relationships.

This thesis offers a detailed description of social ties and differentiates between strong,

intermediate and weak ties. (Donath, 1999) Based upon this theory and suggest that ties are

based on (1) the context surrounding relationship formation, (2) the frequency of interaction

between ties and (3) the closeness of the relationship. A survey conducted as part of this thesis

research asked respondents with Facebook accounts several questions about their online-only

friends. While a significant portion or respondents which are 39% they dont want to pursue any

off-line relationship with Facebook friends but they want to communicate through online only.

On the other hand 21% of respondent dont want to communicate with all of their Facebook

friends.

Thus Social networking sites such as Facebook offer users a convenient method for

maintaining a large number of weak ties. While maintenance of strong ties typically requires

significant commitments of time and energy, weak ties may be managed solely through the

connections that link Facebook friends. Facebook allows users to stay up-to-date on their weak

ties lives simply by viewing the information available in those friends profiles and by

connecting through actions such as pokes, private messages, wall postings and photo comments.

By offering multiple methods of interaction, Facebook saves users significant time, thus enabling

them to create and maintain a massive social network, which leads to develop week ties among
Impacts of Online Identities 19

relationships. . From the survey we also found that only 21% thinks that their offline

relationships have never suffered because of Facebook

H2: In cases where factors such as distance change an offline relationship into a primarily

online relationship, strong ties may be maintained and even strengthened further.

However, some of the data from the survey support the idea that Facebook can be a boon to

friendships lacking physical interaction. Nearly two-thirds 71% of respondents said Social

networking sites expresses better relationship when distance is the main obstacles. Furthermore

21% of respondents said they had never experienced negative consequences in their offline

relationships due to content in their Facebook profiles, which suggests that most respondents

benefit from using the site.

Apart from the survey data, common sense suggests that social networking sites can play a

powerful role in maintaining friendships separated by a physical distance. By poking these close

offline friends, or posting a quick message on their wall - activities which take just seconds to complete

- users have a quick and easy way to stay connected and keep the relationship

healthy when they are too busy to commit more time to interaction.

Conclusion

Todays abundance of communication options means that one can maintain friendships

with more ease than ever before. Whereas a person 20 years ago may have been limited to letters

and occasional phone calls from their friends and family back home, the college students of

today have numerous options available to maintain constant levels of communication with a
Impacts of Online Identities 20

large network of friends comprised of both strong and weak ties. Survey respondents reported

high levels of daily interaction via text messages and social networking sites, methods that allow

for near real-time communication but that leads to develop week ties in relations. Thanks to all-

inclusive cell phone packages and widespread Internet availability, these newer forms of

interaction are low-cost - if not free - and thus encourage people to spend more time using them.
Impacts of Online Identities 21

Limitations

Although this research was carefully prepared, I am still aware of its limitations and shortcomings.

First of all, the research was conducted in the few segments which have lasted for eight weeks. Eight

weeks is not enough for the researcher to question all of the audiences about their choices and

regular preferences. It would be better if it was done in a longer time.

Second, the population of the experimental group is small, only 45 people and might not represent

the majority of the other people of the different tastes.

Third, since the questionnaire designed to measure the audiences attitude towards the use of social

media might give useful information about the impacts of communicative strategies; it seems not to

provide enough evidence of the audiences actual behaving to communication skills.

In addition, since the assessment of the pretest and post test was conducted by the author herself, it is

unavoidable that in this study, certain degree of subjectivity can be found. In fact, it would have been

sort of objective if it had been decided by two or three examiners.


Impacts of Online Identities 22

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http://en.wikipedia.org/wiki/Online_identity

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OFFLINE RELATIONSHIPS. Washington.
Impacts of Online Identities 23

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Impacts of Online Identities 24

Survery Questions

1. Which method do you use in your regular life for better communication?

Face to Face Social Media Phone Texting Email Others


Sites

2. For a better sort of communication which method do you follow?

Face to Face Social Media Sites Phone Texting Email

3. Which Social Media site do you use in a regular basis?

Facebook Linkedin Twitter MySpace None

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