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2 At which point do individuals and small businesses connect directly to the ISP network to obtain Internet
access?
at a POP
at an IXP
at a Metro Ethernet link
on the ISP extranet
3 Which two things can be determined by using the ping command? (Choose two.)
the average time it takes a packet to reach the destination and for the response to return to the source
the average time it takes each router in the path between source and destination to respond
5 Which network support services team identifies whether the client site has existing network hardware and
circuits installed?
customer service
help desk
network operations
planning and provisioning
6 The IT manager of a medium-sized business wishes to house the company-owned web servers in a facility that
offers round-the-clock controlled access, redundant power, and high-bandwidth Internet access. Which ISP
service will fulfill this need?
web hosting
planning and provisioning
application hosting
equipment colocation
Tier 1 ISP services
7 What three support service teams are commonly found within an ISP? (Choose three.)
help desk
computer support
application readiness
9 When did the Internet become available for use by businesses and consumers?
1979
1984
1991
1999
2000
10 What information is contained in the numbered RFCs maintained by the IETF?
the rules for acceptable use of websites and e-mail
the descriptions of various hardware components that connect to the Internet
the specifications and rules for how devices communicate over an IP network
the standards for cabling and wiring for local Ethernet networks
11
12 Which ISP network support systems team will typically contact the customer once a new circuit is ready and
guide the customer in setting up passwords and other account information?
help desk
customer service
network operations center
on-site installation team
planning and provisioning
13 Which network support services team is responsible for testing a new customer connection and for monitoring
the ongoing operation of the link?"
customer service
help desk
network operations
on-site installation
16 What are three main types of high-bandwidth connection options used by medium- to large-sized businesses?
(Choose three.)
DSL
cable modem
Ethernet
metro Ethernet
T1
T3
17 Which network utility helps determine the location of network problems and identifies routers that packets trave
across?
ping
ipconfig
tracert
netstat
nslookup