PRINCE2 Foundation

Course 04 - PRINCE2 & ITIL

Slide 1

PRINCE2 & the ITIL

Lesson

Topics Discussed
Three Aspects of PRINCE2 & the ITIL
Organizational Transformation
ITSM Lifecycle Process Adoption
New & Changed Services

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Slide 2

Learning Objectives

Recall
Relationship between PRINCE2 & PMBoK
Relationship between PRINCE2 & ITIL
Identify
The differences between a framework & a methodology
The three aspect of PRINCE2 & IT Service Management
How PRINCE2 can be integrated into
Organizational transformation
ITIL process adoption & implementation
IT Service lifecycle

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Slide 3

PRINCE2 & the ITIL

PRINCE2
Well accepted Project Management methodology
Prescriptive
Suitable for any type of project
May be tailored to suit based on
Project factors
Environment
ITIL
Well accepted framework for IT Service Management
Descriptive
Good practice
Scalable
PRINCE2 can be used for ITIL adoption projects
Share common language

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Slide 4

Three Aspects of PRINCE2 & IT Service Management

Organizational transformation
ITSM adoption
ITIL process adoption & implementation
ITIL process
New process implementation
Existing process change
Continual Service Improvement (CSI)
RFCs approve through ITIL Change Management

IT Service lifecycle
IT Services
New services
Changed services

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Slide 5

Organizational Transformation

Strategize
What the organization wants to do
Why the organization must do it
Mobilize
Identification & engagement of stakeholders
Understanding & communicating the organizational imperative
Implement
Analyze, build & implement
PRINCE2 Strategize
Sustain
Plan, do, check & act
Sustain Mobilize

Implement

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Slide 6

ITIL Process Adoption

Strategy
What & why of process adoption
Design
Analysis
Maturity assessment
Organization
Process
New or changed process
Requirements
Specifications
Design package PRINCE2 Strategy

Transition
Build or buy
Transition into live environment Operate Design

Implementation
Operate
Transition

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Slide 7

IT Service Lifecycle

Service Strategy
What do we need & why do we need it?
Service Design
Analysis, requirements, design package
Service Transition
PRINCE2
Build, buy & transition
Service Operation
Operate new or changed IT Service Strategy

Continual Service Improvement

Sustain & improve IT service Improvement Design

Operate Transition

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Slide 8

ITSM Portfolio, Program & Project

Business Objective:
Provide improved
patient care through
improved access to their
Medical Products & Service, Inc. The Enterprise
treatment & lab results
as part of their care plan.

Medical
Medical Outpatient Portfolios
Administration
Devices Services
Services

Surgical Dialysis Oncology Programs

Centers Centers Centers

Deploy a
HIPPA
compliant
Project
mobile app

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Slide 9

PRINCE2 & the ITIL Summary

PRINCE2
Implements good practice
A a Project Management methodology
ITIL
Describes a good practice
A framework for IT Service Management
PMBOK & PRINCE2
Complementary
PMBOK says, PRINCE2 does
PRINCE2 integrates into the three aspects of ITSM
Organizational transformation
ITIL process adoption & implementation
New or changed IT Services

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Slide 10

Summary
Course Summary

Topics Discussed
Frameworks, Standards & Methods
PRINCE 2 & the ITIL

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Review Questions:

1. What is common between PRINCE2 and ITIL?

A. They are both prescriptive
B. They are suitable for any type of IT effort
C. They are both well accepted examples of good practice
D. They are both methodologies

2. Which of the following are common aspects of PRINCE2 and ITIL/ITSM where
both can be applied?
1. Organizational transformation
2. ITIL process adaptation and adoption
3. ITIL process implementation
4. IT Service Lifecycle
A. 1, 2, 3
B. 1, 3, 4
C. 2 and 4 only
D. All of the above

3. When an IT organization becomes an IT service provider it usually means a

change in thinking is required for people in IT. Which of the following is true?
A. PRINCE2 doesn't apply because of the need for people to "think different"
B. An IT organization doesn't become an IT service provider without a lot of
pain. PRINCE2 isn't appropriate until the individual pain issues are
addressed
C. As the IT organization morphs from a focus on IT to a focus on service,
PRINCE2 becomes critical to manage the projects associated with the
orderly transition
D. PRINCE2 is only really going to relevant after the change to become
service-oriented is accomplished

4. Process adoption requires projects. Why or how?

A. Process adoption or change should address the needs of the business,
which means a project is required
B. Process adoption or change requires project management to assure an
orderly transition to introduce the change
C. It doesn't the statement premise is false
D. Using PRINCE2 to adopt ITIL processes is only appropriate for the Design
and Transition phases because they are the lifecycle stages associated
with building and testing
5. This course isn't about ITIL, even so, ITIL documents a Change Management
process. Which of the following statements is likely to be true?
A. Changes approved by Change Management are likely to be implemented
as one or more projects
B. There isn't much a relationship because ITIL and PRINCE2 focus on
different areas of change
C. PRINCE2 would be appropriate only for large efforts approved by change
management
D. PRINCE2 isn't likely to be relevant because a business case is mandated
and ITIL change management focuses on technology, not business
Answer Key:

1. C
ITIL is descriptive framework and is not a methodology; PRINCE2 isn't limited to
IT effort.

2. D
All of the above are correct.

3. C
C is the only true answer.

4. B
B is correct.

5. A
A is most likely to be true.