Re: Computer not shutting down

When you say stopped responding, do you mean that nothing happens
when you click on shutdown, or that your computer freezes when you
click on shutdown

11-08-2007, 12:54 PM #3 (permalink)

Re: Computer not shutting down

c2d
Registered User nothing happens when I try to shut down or restart.

Join Date: Apr 2007

Location: New York City
Posts: 69
OS: XP

11-08-2007, 01:15 PM #4 (permalink)

tosh9i http://support.microsoft.com/?kbid=831431
TSF Enthusiast
does this happen all the time or only sometimes.
Join Date: Aug 2006
Posts: 3,109 how long ago did this occur.
OS: Windows XP

You could try a system restore

Last edited by dai; 11-09-2007 at 12:42 PM.

11-08-2007, 01:35 PM #5 (permalink)

c2d This happens all the time. I have tried several times to shut
Registered User down the computer several ways and it will not but i have not
tried to unplug and restart the computer.

I do not know when this started. I do not work on this

computer, but last week I went to shut it down for the day and
Join Date: Apr 2007 it would not shut down.
Location: New York City
Posts: 69
OS: XP I cannot try it now, but I will try the suggestion from microsft
a little later today and if that does not work, I will try a system
restore and then let you know what happens.

I think something was upgraded and then it messed up the

system. The computer gives a prompt that states something
like: "in order for the upgrades to take effect you need to
restart the computer". I click on the "restart now" button and
nothing happens. But I think that the restart problem has been
around before this current upgrade.

thank you.

I am able to shut down and restart only if I go to the switch

users screen first. I tried a system restore from a week ago and
it did not work and so I undid the restore. I am not sure if I
should go farther back and if yes, how far.

I guess as long as I can use the workaround that is suggested

by Microsoft (from the link you posted above) I can shut
down when I need to.

Is there any problems with not being able to shut down

properly? If there is none, than I will just leave the computer
the way it is.

thank you very much for you help in this matter.

Last edited by dai; 11-09-2007 at 12:43 PM.

11-08-2007, 07:25 PM #6 (permalink)

Re: Computer not shutting down

tosh9i
TSF Enthusiast There's no harm in it.

Join Date: Aug 2006 This is what I use to shutdown my computer:

Posts: 3,109
OS: Windows XP http://www.winutility.com/qsd/

it places an icon in the system tray, and when you click on it,
it shuts down your computer. It's a lot easier and faster than
going to the Start Menu > Turn Off Computer > Turn Off
 But, I'm not ready to give up on you just yet. I'm going to
keep looking.

11-08-2007, 07:30 PM #7 (permalink)

Re: Computer not shutting down

c2d
Registered User thanks a lot.

Join Date: Apr 2007

Location: New York City
Posts: 69
OS: XP

11-08-2007, 09:24 PM #8 (permalink)

tosh9i Man, this one is tougher than I thought, I just went to over
TSF Enthusiast 100 websites trying to find an answer.

Join Date: Aug 2006 Try this, try to shutdown your computer then open event
Posts: 3,109 viewer:
OS: Windows XP

To run the Event Viewer do Start > Run type

EVENTVWR.MSC then press Enter

See if there's anything for when you tried to shutdown your

pc.

If you see something in event viewer about "user" and "hive"

then download and install this:

http://www.microsoft.com/downloads/d...displaylang=en
Last edited by dai; 11-09-2007 at 12:44 PM.
 11-08-2007, 11:13 PM #9 (permalink)

Re: Computer not shutting down

c2d
Registered User i downloaded the above and will now try to restart the
computer and let's see what happens.
thank you!

Join Date: Apr 2007

Location: New York City
Posts: 69
OS: XP

11-08-2007, 11:19 PM #10 (permalink)

Re: Computer not shutting down

c2d
Registered User ok. I just tried to restart and shut down via the start menu and
nothing is happening. Is there anything I need to do with the
hive cleaner? I double clicked on it and did the repair option
and the message is that it is installed. but nothing is
happening.
Join Date: Apr 2007
Location: New York City
Posts: 69 Do I have to save it to a specific location?
OS: XP

11-08-2007, 11:23 PM #11 (permalink)

tosh9i No, you did everything correctly.

TSF Enthusiast
I'm beginning to run out of ideas.
Join Date: Aug 2006
Posts: 3,109 Try this one:
OS: Windows XP

http://en.allexperts.com/q/Windows-X...s-XP-won-t.htm

This next one is probably a waste, but like i said, i'm running
out of ideas:

Go to control panel > Admin tools > local security policy >
 expand Local Policies > click on user rights and assignments
> double click on Shut down the system > what does it say in
that list.
Last edited by dai; 11-09-2007 at 12:45 PM.

11-08-2007, 11:35 PM #12 (permalink)

c2d I am getting the following error messages when I run the

Registered User event viewer:

1. the microsoft diagnosis stoped diagnosing on Nov. 2nd.

How frequent is it supposed to run?
Join Date: Apr 2007
Location: New York City 2. in the application menu there is an error of: Userenv from
Posts: 69 yesterday. the error message states: "...The memory used by
OS: XP
the user's registry has not been freed. The registry will be
unloaded when it is no longer in use.This is often caused by
services running as a user account, try configuring the
services to run in either the LocalService or NetworkService
account... " (this error also appears several times within the
past three months)
- there are several application errors from as far back as sept.-
but I do not think that has anything to do with this. I think the
computer might have frozen and an error was logged.

3. there is an asp.net warning from 10/30: "Updates to the IIS

metabase were aborted because IIS is either not installed or is
disabled on this machine. To configure ASP.NET to run in
IIS, please install or enable IIS and re-register ASP.NET
using aspnet_regiis.exe /i."

4. there is an Ftdisk system error on oct. 19: "The system

failed to flush data to the transaction log. Corruption may
occur."

5. aug. 24 is the earliest time when restart and shut down have
failed. something was downloaded or deleted then to mess up
the system.

that is all, I think.

thank you very much.

 in the admin tools it says:

adminstrators, backup operators, power users, and users.

Last edited by dai; 11-09-2007 at 12:46 PM.

11-08-2007, 11:49 PM #13 (permalink)

Re: Computer not shutting down

tosh9i
TSF Enthusiast But what does it say the "moment" after you try to shutdown
your computer? Does it record an error for that "precise"
Join Date: Aug 2006 time?
Posts: 3,109
OS: Windows XP

11-09-2007, 12:13 AM #14 (permalink)

Re: Computer not shutting down

c2d
Registered User Nothing happens when I try to shut down.
There were updates installed on the computer and it had to
restart, so it had the automatic restart. This got stuck and that
is where there is a recording of the error/warning.
Otherwise, nothing is happening so there is no record of it.
Join Date: Apr 2007
Location: New York City
Posts: 69
OS: XP

11-09-2007, 12:23 AM #15 (permalink)

Re: Computer not shutting down

tosh9i
TSF Enthusiast You make it sound like there are only a "few" events
recorded.
Join Date: Aug 2006
Posts: 3,109 Over the past 7 days, there have been 3675 events recorded in
OS: Windows XP my Event Viewer, and that's only for Application, under
System there are 1833 Events.
 How many events are there in yours (you can see it up near
the top where it says Type and Date)

11-09-2007, 12:46 AM #16 (permalink)

Re: Computer not shutting down

Vheissu_
Registered User Try doing this. Hold down "ctrl" and left click "shutdown".
This skips some windows XP shutdown procedure and should
Join Date: Nov 2007 do the trick.
Location: Brisbane, Australia.
Posts: 12
OS: Windows XP SP2

11-09-2007, 01:34 AM #17 (permalink)

c2d there are many events, I just posted for you the ones that were
Registered User labeled warning or error.

Veheissu: thank you, holding down the ctrl key helped to shut
down the computer. I guess that is another way of bypassing
what is wrong.
Join Date: Apr 2007
Last edited by dai; 11-09-2007 at 12:47 PM.
Location: New York City
Posts: 69
OS: XP

11-09-2007, 12:07 PM #18 (permalink)

tosh9i Let's go back to this "update" that was never completed. Do

TSF Enthusiast you know the name of it?

Join Date: Aug 2006 I found something here, where other people have the same
Posts: 3,109 problem, and they think is was because of an update from
OS: Windows XP
August 2007. One person suggested removing the August
 updates one by one, and, as usual that's where that thread
ends. So we don't know if it'll work or not:

http://help-xp.com/post-153220.html
Last edited by dai; 11-09-2007 at 12:47 PM.

11-09-2007, 12:33 PM #19 (permalink)

Re: Computer not shutting down

FLCL
Registered User Do you have PACE InterLok anti-piracy software installed on
your computer?
Join Date: Nov 2007
Location: California
Posts: 26
OS: Windows XP

11-09-2007, 12:38 PM #20 (permalink)

Re: Computer not shutting down

tosh9i
TSF Enthusiast I don't think Pace is responsible:

Join Date: Aug 2006 "PACE INTERLOK ANTI-PIRACY SOFTWARE.

Posts: 3,109 According to the MS Knowledge Base article Computer
OS: Windows XP Hangs During Shutdown Because of Resource Conflict,
PACE InterLok anti-piracy software installs a driver
(TPKD.SYS) that uses the same IRQ as the Standard Floppy
Disk Controller device. This can cause Win XP to hang at a
blank screen (with mouse and keyboard nonresponsive) when
you try to shutdown or restart. Additional symptoms may be
that the floppy drive doesn’t show in My Computer; the
Standard Floppy Disk Controller device in Device Manager
may display the error status “This device cannot find enough
free resources that it can use. (Code 12)”; and/or when trying
to shutdown from Safe Mode you get the error message,
STOP 0x0000009F Driver_Power_State_Failure. The
solution is to get the updated TPKD.SYS file from PACE."

According to C2D, his computer doesn't hang, it's like the

computer is ignoring his command, but he can still use his
 mouse.

had the same problem.

I bet you have 512mb of RAM.

Sponsored Links

11-09-2007, 12:47 PM #22 (permalink)

Re: Computer not shutting down

FLCL
Registered User hmm, true. I wonder if C2D can shutdown from the command
line.
Join Date: Nov 2007 C2D, try this, go to start>run>then type in "cmd" without the
Location: California quotes. this will bring up the command prompt. next type in
Posts: 26 the following command: "shutdown -s" without the quotes
OS: Windows XP
again. This should tell your system to shutdown your
computer entirely.

11-09-2007, 01:16 PM #23 (permalink)

Re: Computer not shutting down

tosh9i
TSF Enthusiast Quote:

Originally Posted by IAmNutsAboutPCs

Join Date: Aug 2006
Posts: 3,109
I had the same problem.
OS: Windows XP
I bet you have 512mb of RAM.

"Had" the same problem? Does that mean you managed to fix
it, if so, how?

11-10-2007, 12:53 AM #24 (permalink)

Re: Computer not shutting down

IAmNutsAboutPCs
Troubled Upgraded my RAM.
Join Date: Sep 2007
Location: In Front of PC, UK
Posts: 744
OS: Windows XP SP2 Build 2600
My System
If you have a lot of stuff on a Media Edition version of
Windows with a small amount of RAM, when Windows
shuts down all of the programs before turning off, it requires a
lot of RAM, if you don't have it, it will freeze.
Well it worked for me like I say.

11-10-2007, 07:39 AM #25 (permalink)

Re: Computer not shutting down

auntiej
Registered User one fresh thought to add: had you downloaded any large files,
eg music, immediately before the problem first appeared? Say
Join Date: Aug 2006 as a .wav file. This happened to me and once I converted the
Posts: 220 file to .mp3 thereby compressing it, I could shut down again.
OS: xp

11-12-2007, 12:31 AM #26 (permalink)

Re: Computer not shutting down

c2d
Registered User I have to check the memory. I think I have a 1gig, but I am
not certain. I also have to check the updates. I will hopefully
get to it later today. and I will try to shut down from the
"cmd". I know when I hit the ctrl before clicking the shut
down button the computer shut off without a problem. I do
Join Date: Apr 2007 not know if that is just a bypass or a fix though.
Location: New York City
Posts: 69
OS: XP I think the problem started in late July or August. The only
think I can remeber downloading then was the google
package with the picasso picture sorter. but that program has
since been uninstalled off the computer. If I am not mistaken,
the computer has since been re-installed - i.e. we have
reinstalled windows on it b/c of a crash of some sort. I cannot
remember exactly. I have to look into that.

Thanks for all your help and suggestions.

 11-12-2007, 07:45 AM #27 (permalink)

Re: Computer not shutting down

IAmNutsAboutPCs
Troubled Is your operating system the Media Center Edition ?

Join Date: Sep 2007

Location: In Front of PC, UK
Posts: 744
OS: Windows XP SP2 Build 2600

My System

11-12-2007, 09:06 AM #28 (permalink)

Re: Computer not shutting down

c2d
Registered User I just checked and I have 504 mb ram and am using windows
xp professional.

I think there was an update downloaded on the computer in

the summer and now it is not shutting down. We also re-
Join Date: Apr 2007 installed windows afterwards, but that did not help.
Location: New York City
Posts: 69
OS: XP

11-12-2007, 10:25 AM #29 (permalink)

Re: Computer not shutting down

IAmNutsAboutPCs
Troubled Hmmmmm maybe it it a RAM issue. Do you know if you
have DDR Samsung RAM? Speed - PC3200?
Join Date: Sep 2007
Location: In Front of PC, UK
Posts: 744
OS: Windows XP SP2 Build 2600

My System
 11-12-2007, 02:23 PM #30 (permalink)

Re: Computer not shutting down

c2d
Registered User I just tried to shutdown and restart using cmd but that did not
work. I got a message box stating the comp is shutting down
in xx seconds and when the time was up, nothing happened. I
am able to use the comp as if I never comanded the machine
to shut down.
Join Date: Apr 2007
Location: New York City
Posts: 69
OS: XP

11-12-2007, 02:24 PM #31 (permalink)

Re: Computer not shutting down

c2d
Registered User How do I check what type of RAM I have without opening
the comp up and checking the actual memory stick?

Join Date: Apr 2007

Location: New York City
Posts: 69
OS: XP

11-12-2007, 02:32 PM #32 (permalink)

Re: Computer not shutting down

c2d
Registered User when I checked the log, it shows there was an attempt to
shutdown or restart.
Join Date: Apr 2007
Location: New York City
Posts: 69
OS: XP

11-13-2007, 08:10 AM #33 (permalink)

Re: Computer not shutting down

IAmNutsAboutPCs
Troubled Easy... download and run CPU-Z:

Join Date: Sep 2007 http://www.softpedia.com/progDownloa...load-6980.html

Location: In Front of PC, UK
Posts: 744 Click the 'SPD' tab, it should be 'Slot #1' where the memory
OS: Windows XP SP2 Build 2600
is... next to 'Manufacturer' is where the make is.

My System Check all the other slots as you may have two 256mb sticks
instead of one 512mb stick...