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Worksheet: Chapter 01
Communication as a Career Filter
Choose the best answer as the following statements.
1. Surveys of employers consistently show that the ability to ________ is critical to effective job
placement, performance, career advancement, and organizational success.
a. multitask and to respond quickly
b. work flexible schedules and to accept overtime
c. adapt to technological advances and to use computers effectively
d. communicate effectively
2. If you project and maintain a professional image in the workplace, you are more likely to be
taken seriously and promoted. Which of the following is the best example of professional
behavior?
a. Keeping your cell phone on during meetings so that you dont miss any calls.
b. Recording an outgoing message for your voice mail that is witty and fun to show your
personality.
c. Making sure that the background is quiet when answering the telephone.
d. Using IM abbreviations in your e-mail messages to make them more concise.
3. Many communication and collaborate technologies are used in todays workplace. Which of
the following tools is a Web site that allows multiple users to collaboratively create and edit
pages?
a. Wiki
b. Blog
c. Intranet
d. Presence technology
4. Which of the following factors contribute to poor listening?
a. The brains of listeners can process information at least three times as fast as speakers
can talk.
b. Listeners tend to tune out ideas that run counter to their own.
c. Most people prefer to talk rather than listen.
d. All of the answers are correct.
5. You can improve your listening skills if you follow tips for active listening, including:
a. Keeping an open mind, establishing a receptive mind-set, and listening between the
lines.
b. Establishing a receptive mind-set, concentrating on appearance and delivery, and
sifting information through biases.
c. Capitalizing on lag time, concentrating on your next comment, and taking as many
notes as possible.
d. All of the answers are correct.
6. Chandra needs to participate in an important conference call and plans to use active listening
skills. Chandra shuts down her computer, turns off her pager, and tells her assistant to hold all
incoming calls or visitors for the next hour. What technique is she using to improve listening?
a. Keeping an open mind.
b. Establishing a receptive mind-set.
13. A culturally diverse workforce can benefit organizations and their employees if employees
show tolerance for differences. One way to improve tolerance is by:
a. Practicing empathy.
b. Demonstrating nonverbal differences.
c. Encouraging ethnocentrism.
d. Increasing communication barriers in virtual work groups.
14. You can improve your oral communications with people who do not speak English as their
first language by:
a. Speaking very slowly and loudly to improve their comprehension.
b. Avoiding smiling and eye contact because it may not be their cultural norm.
c. Incorporating jargon and regional dialects to encourage them to adopt American
communication styles.
d. Using simple English.
15. When writing for a multicultural audience, you are more likely to be understood if you use
short sentences and short paragraphs and if you include:
a. Slang, such as This product really rocks!
b. Idioms, such as You can improve your bottom line using this product.
c. Acronyms, such as ASAP.
d. Action-specific verbs such as order this product rather than get this product.
7. While your physical appearance delivers an important nonverbal message to your customers,
the physical appearance of your documents delivers an important nonverbal message as well.
a. True
b. False
8. You can use eye contact to show attentiveness and interest.
a. True
b. False
9. The belief in the superiority of ones own culture is known as ethnocentrism.
a. True
b. False
10. The best way to manage a diverse workplace is to do everything possible to minimize or
eliminate differences.
a. True
b. False