Quality Management Reviewer

CHAPTERS 1-6

Important Terms
1. Which one of these definitions is the modern definition of quality?
a. Quality is fitness for use.
b. Quality is inversely proportional to variability.
c. Quality is Price
d. Quality is Cost
2. The ________________is a strategic activity, and it is just as vital to an organizations long-term business success.
a. Quality Planning
b. Strategic Planning
c. Quality Assurance
d. Quality Control and Improvement
3. The ________________ is a strategy for implementing and managing quality improvement activities on an
organization-wide basis.
a. Quality Management Systems (QMS)
b. Quality Control and Improvement
c. Total Quality Management (TQM)
d. Quality Assurance
4. The ________________ often represents a significant component of the total value of the organizations products or
services.
a.
5. _________________ is usually associated with Six Sigma, but it can be used with any business or process improvement
effort.
a. Design for Six Sigma (DFSS)
b. Pareto Analysis
c. DMAIC Approach
d. Lean Systems
6. Which of the following is the definition of Quality Improvement?
a. Elimination of waste in processes and products
b. Reduction of variability in processes and products
c. Design predictive quality into the products
d. A disciplined and analytical approach to process and product improvement.
7. _____________________ are continuous measurements such as length, voltage or viscosity.
a. Sensory quality characteristics
b. Time-oriented quality characteristics
c. Variables data
d. Attributes data
8. ___________________ is extremely helpful in discovering the key variables influencing the quality characteristics of
interest in the process.
a. Designed experiments (DOX)
b. Statistical Process Control (SPC) charts
c. Acceptance sampling
d. Scatter plots

Essay Writing
1. What is SPC? List four of its seven major tools.
Ans:

Tools: 1.
2.
3.
4.
5.
6.
7.
2. Draw four of the five operation process chart symbols with their names.
1.
2.
3.
4.
5.
3. You will be given a control chart, then does that control chart pattern appear random?

4. What are the warning limits on a control chart? How can they be used?

5. Discuss the rational subgroup concept. What part does it play in control chart analysis?

6. If the time order of production has not been recorded in a set of data from a process, is it possible to detect the
presence of assignable causes?

7. What information is provided by the operating characteristic curve of a control chart?

8. Is the average run length performance of a control chart a more meaningful measure of performance than the
type I and type II error probabilities? What information does ARL convey that the statistical error probabilities do not?
CALCULATIONS
Calculate the mean and standard deviation of the service time.
1. What is the probability that an assembly will have exactly one defect?
2. What is the probability that an assembly will have one or more defects?
3. Suppose that you improve the process so that the occurrence rate of defects is cut in half to = 0.01. What effect
does this have on the probability that an assembly will have one or more defects?
2. A random sample of 200 printed circuit boards contains 15 defective or non-conforming units. Estimate the process
fraction non-conforming.
a. Test the hypothesis that the true fraction non-conforming in this process is 0.10. Use =0.05. Find the P-value.
b. Construct a 95% two-sided confidence interval on the true fraction nonconforming in the production process.
Or
b. Construct a 95% upper confidence interval on the true process fraction nonconforming.