1.

About company
1.1. About Company, Core Business and Business verticals
>>>GENPACT- GENerating imPACT

>>> 9 verticals
Banking and financial services
Insurance
Hi-Tech
Consumer Goods
Infrastructure
Life Sciences
Pharma/Healthcare
Capital Market
Manufacturing and services

>>>Numbers
Revenue - growth rate of 14.7%
Bookings of $2.65 billion, up 3% from previous year
$269.7 million profit, approx. 10.5% of the revenue
Earnings from IT services and BPO: $2.57 billion
Employees 78000+
Annual dividend of $0.24 per share

>>> Future Tech

Genpact Cora an artificial-intelligence (AI)-based platform for digital transformation
is the next stage in Genpacts rapid evolution. CORA solution was provided by RAGE,
an AI company, rebranded to CORA

>>> Auditor- KPMG

>>> Smart Enterprise Processes (SEP) framework to reimagine its clients operating models end-
to-end, including their middle and back offices. This creates Intelligent Operations that the
Company helps to design, transform, and run

>>> Genpact Cora has a mature application program interface (API) design and open architecture
that includes Genpact's own intellectual property as well as leveraging best-in-class providers,
integrating advanced technologies across three key areas:
Digital Core: cloud, software-as-a-service, blockchain, mobility and ambient computing,
robotic process automation, and dynamic workflow;
Data Analytics: advanced visualization, data engineering, big data, and Internet of
Things (IoT);
Artificial Intelligence: conversational AI, computational linguistics, computer vision,
machine learning and data science AI.

1.2. Clients
>>> Over 700 clients spread across a variety of industries and geographies.
>>> GE has been our largest client since our inception and accounted for approximately 14% of
our 2016 revenues
1.3. Alliances
Types of alliances:
joint ventures;
strategic,
go-to-market alliances; deal-specific partnerships to provide a joint solution to a
client; or digital
other white label partnerships

1.4. Competitors
>>> We operate in a highly competitive and rapidly evolving global market. We have a number
of competitors offering services that are the same as or similar to ours. Our competitors include:
large multinational service providers and accounting firms that provide consulting and other
professional services;
companies that are primarily business process service providers operating from low-cost
countries, most commonly India;
companies that are primarily information technology service providers with some business
process service capabilities;
smaller, niche service providers that provide services in a specific geographic market,
industry or service area, including digital
in-house departments of companies that use their own resources rather than engage an
outside firm for the types of services and solutions we provide.

1.5. Positives of company

>>> Diversified business
>>> Expertise in AI domain
>>> Growing company, opportunity for career growth
>>> Globalized business
1.6. Negatives of companies
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1.7. Cases on companies
Application of cloud based BPM OTC (order to cash) and Account receivable (AR) to reduce
dispute resolution time, increase account coverage, data driven performance, process
refinement, actionable reporting to management.
Beverage company: (slowing growth, challenge in integrating companies, cost and margin
pressure), fragmented process, high operating cost, revenue leakages, Solution: Create a
global finance and accounting platform to drive scale, standardization and flexibility.
Reduction in cost by 30% and increase in cash flow by $200 million.
Solutions in Healthcare industry
Machine learning in data warehousing and data analytics
(Fetch from localised data lake incorporate data intelligence, analytics and machine
learning determine appropriate actions)
Automated requirement analysis and suggest suitable solution (application of AI and
machine learning)

1.8. Business expansion and Investments

>>> Business expansion done in acquisitions. Investment in digital technology. Acquired Rage AI
platform, investment in modern technology.
1.9. Merger and acquisition
>>> RAGE, AI platform
>>> TandemSeven, leader in consumer experience innovation, design intelligent automation,
enabled by new tech such as AI, to enhance human experience.
 >>> Onsource Insurance Claim experience
>>> Brightclaim Deep insurance end-to-end claim management
>>> Fiserv (Item Processing Assets)
1.10. Company in News
>>> Acquisitions, strengthen the insurance domain, investments in AI, launch of Genpact CORA, No
major organizational reorg.

1.11. CSR Initiatives

>>>Corporate Social Responsibility Our Corporate Social Responsibility (CSR) initiative aims to
integrate our social and environmental priorities with our operational fabric. Genpacts approach to
CSR focuses on three pillars that reflect our strengths and core expertise and include causes that our
employees are passionate about:
Education and employability
Environment and sustainability
Diversity and inclusion

Recent CSR activity in Cluj- Romania