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Congratulations on
making the right decision
for your business with
TMs Office in a Box
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What is in the Box?
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Office in a Box
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User Guide Contents
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Table of Contents
Business Broadband 8
About the Service 9
Features and Benefits 10
The Equipment 11
Set Up Guide 1215
Troubleshooting 1621
Voice Plan 22
About the Service 23
Features and Benefits 24
TM WiFi 25
About the Service 26
Set Up Guide 27
Troubleshooting 27
e-storage 34
About the Service 35
Features and Benefits 3637
Set Up Guide 3842
Troubleshooting 43
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Business Broadband
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About the Service
Business Broadband delivers high speed Internet access to fulfill your
business needs and enhance your brands visibility across the globe.
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Features and Benefits
Features Benefits
High Speed Internet Access Experience high-speed downloading
Unlimited, always connected or uploading. No more waiting for
web pages to download. Greatly
increase your business productivity.
Email or web server hosting has never
been this fast.
Unlimited connectivity allows you
to manage your business monthly
OPEX (Operating Expenditure) more
efficiently. No more pay-per-use
Internet charges. Use it 24/7 and still
pay low fixed Internet charges.
Open your business to the world.
By using the Internet, your business
is now visible to the rest of the
world, creating huge potential for
more customers and in the process,
more revenue.
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The Equipment
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Set Up Guide
Step 1 Setting up the physical hardware connection
i. Please refer to the diagram in the Business Broadband Self-Installation CD
for the installation layout.
ii. Approximately 15 seconds after successful set up, all your wireless modem
indicator lights will be lit and not blinking. If the DSL indicator is still blinking,
please double check the physical set up.
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Step 3 Activating your Business Broadband account
i. Upon successful verification, an activation screen will be shown and you are
required to fill in the following information:
1. Login Streamyx self Installer wireless Modem 1.0
2. Password
3. Telephone number
4. Mobile phone number
5. NRIC/BR/Passport number
Note:
Please refer to the Multimedia Confirmation Slip provided to you during
registration for your login and password.
Telephone number the telephone number registered for Business Broadband.
Mobile phone the mobile phone number you submitted during registration.
ii. Click theSubmit button and wait for the response.
iii. Please note that the activation process will not be successful if the
following occurs:
1. Wrong login and password information is entered.
2. Activation is done with a different telephone number.
3. More than 3 activation attempts using the same PC/network card.
4. Wrong NRIC/BR/Passport information is entered.
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Step 4 Wireless account setup
i. After successful activation, a wireless profile screen will appear for you to
fill in the following information:
1. SSID
2. WEP key (128-bit)
ii. Click on the Submit button to configure the information in the wireless
modem. Once successful, the CD will proceed to create a wireless profile
on your PC/laptop.
Note:
SSID Service Set Identifier is a name that uniquely identifies a wireless network.
WEP KEY Wired Equivalent Streamyx self Installer wireless Modem 1.0
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Step 5 Wireless profile setup
i. Please unplug the RJ45 cable from your computer. Enable your wireless
adapter on your laptop/PC. Some laptops have an integrated wireless card,
please turn on the wireless adapter.
ii. The CD will proceed to test the wireless connection and save your wireless
account information in your PC/laptop to ensure easier access to the Internet.
READY TO USE
Congratulations! Your Business Broadband service is now ready for use.
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Troubleshooting
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Indicator Colour Description State Introduction
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Indicator Colour Description State Introduction
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Diagram on how to correctly hook multiple phone line extensions to a modem splitter
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Indicator Colour Description State Introduction
INTERNET GREEN Shows A steady green light indicates the
Internet wireless modem is ready to access
activities the Internet with your PC/laptop.
When in use, a fast flashing light
indicates the wireless modem is
sending and receiving data from the
Internet to your PC/laptop through
the Ethernet or WLAN connection.
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Indicator Colour Description State Introduction
ETHERNET GREEN Shows A steady green light indicates
Ethernet the wired modem function
status (Ethernet) of the modem is
already communicating with your
Network Interface Card (NIC).
When in use, a fast flashing light
indicates the wireless modem is
transmitting/receiving data from
your PC/laptop.
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Voice Plan
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About the Service
The Voice Plan offers free monthly rental with a call value worth RM88 at
normal call rates. Enjoy attractive call rates once your usage goes beyond
that. This plan is ideal for any business and is also the best plan to suit your
existing call pattern usage.
You are also given a free cordless telephone set for you to conveniently make
calls from anywhere* within your premises.
*Note: Optimal service is subject to recommended distance applicable to the cordless telephone set.
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Features and Benefits
Features Benefits
Call value worth RM88 Experience great quality talk time
worth RM88 at normal rates.
Attractive follow-on rates
Once you exceed the RM88 call value,
Zero monthly rental you can still make calls at very
attractive rates of 10sen/minute
Free Dect Phone
for fixed to fixed and 15sen/minute
to mobile operators.
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About the Service
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Set Up Guide
To enjoy wireless broadband access when you are in a TM WiFi location:
i. Enable the Wi-Fi connection on your device.
ii. Open your wireless network options and choose TM WiFi.
iii. Open your web browser and TM WiFi login page will appear.
iv. Key in your TM WiFi login ID and password.
v. Upon successful authentication, you can start surfing the Internet with
TM WiFi.
vi. To log out, click the logout button or type ap.logout at the address bar.
Troubleshooting
Scenario Solution
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Web & Email
Hosting
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About the Service
The business of hosting, serving and maintaining files for one or more websites
with faster access to the Internet.
Typically, an individual business that hosts its own site will require dedicated
access to its own servers and this could be expensive. TM Web Hosting makes
it affordable!
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Features and Benefits
Features Benefits
Own domain You can own a customised domain
address. For example, if your web
address is www.abc.com, then your
email can be enquiry@abc.com
10 GB web & email space (web and Freedom to express your content,
email space is on a shared basis) with web space up to 10 GB.
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User Interface Screenshot
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2. Database management
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Troubleshooting
Features Remarks/Solutions
Cant FTP and receive email You can send as many files as many
times as you like as long as the files
do not exceed the storage limit. Please
clear your web space using FTP.
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e-storage
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About the Service
e-storage is a remote storage utility where a user can store and retrieve data
via a web browser or StorageSync, a sofware client on the users desktop.
e-storage includes:
Online Storage Service (OSS) - allows Internet and broadband users to store
their files on a remote storage facility through their web browser.
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Features and Benefits
Features Benefits
Central storage and global access Provides inter-branch file access
and sharing that enables
organisations to centralise all
their file servers at one location,
potentially eradicating the need for
multiple file servers and subsequent
administrative requirements.
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Features Benefits
Company file share folder Where all users in the company can access
and share files. An (Un)/Lock feature is
provided for the file owners security.
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Set Up Guide
The user will login with the Login Name, Password and choose Business
from the Service drop down menu.
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OSS Files Management Features
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Upload File
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Change Password
Disk Status
Manage Users
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Internet Backup Services (IBS)
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Troubleshooting
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COMPLETE SOLUTIONS FROM A RELIABLE PARTNER