V3.

1 MARCH/APRIL 2014

ETL UPGRADE FLEET INTELLIGENCE

Turning Big Data into better performance
From pioneering MUST IT BE NEW?
to future proofing Old systems can be modernized
White Papers: IBM & Airbus and aviationexperts Case Study: Thomas Cook Airlines News: The latest developments and achievements
Vendor Flight Log: ETS Aviation Ltd Column: Paul Saunders PLUS: Webinars, Operations Software Directory, Latest Vacancies
 TopWings. Scalable networked solutions
to help make the right decisions.

Maximum IT security?
An ultra-secure Electronic Flight Bag solution based on Improved flight safety?
Turnkey EFB solution? Thales expertise in protected networks
Real-time information reducing errors and
Customised full integration of hardware, software, enhancing crew awareness
communication and third party applications

Greener airlines?
Optimised operations, paperless Operational
cockpit and reduced CO2 emissions cost savings?
Significant savings on time,
fuel and maintenance

Running an airline successfully demands a very high level of operational efficiency. TopWings by Thales,
is a brand new Electronic Flight Bag (EFB) solution which integrates hardware and software seamlessly,
streamlines operational efficiency and significantly reduces operational costs. It is a global solution that delivers
Jeppesen Sanderson, Inc

the right information to the right people at the right time, transforming the aircraft into a communication node of
the airlines information system. Thales takes on the overall responsibility of implementing the EFB programme
too making it hassle-free for airlines and allowing a fast return on their investment. Best in class, TopWings is a customisable,
modular solution that helps key decision makers master complexity and make timely decisions for better outcomes.

To learn more about our Electronic Flight Bag solution, scan the QR code or
email topwings@thalesgroup.com or visit thalesgroup.com
 04 LATEST NEWS AND TECHNOLOGY UPDATES
New ideas and applications are the order of the day in aviation IT: so keeping up with the latest developments
can be a challenge. Use www.aircraftit.com/operations and AircraftIT Operations e-journal to follow the latest
news in your sector.
Editors comment 14 CASE STUDY: A WELL-MANAGED IMPROVEMENT
Stuart Deathridge, Manager, Engineering Projects, Thomas Cook Airlines
Parts of Thomas Cook Airlines were pioneering an electronic techlog (ETL) as early as 2005. Now they have
Aircraft IT Operations data is everywhere but, like any resource, it is moved to the next level of technology and capability.
only as good as our ability to harness it and to apply it as knowledge to
improve the way we work. 18 WHITE PAPER: SMARTER FLEET POWERED BY INTELLIGENCE
Nishant Balakrishnan Senior Managing Consultant Travel &Transportation, IBM Global Business
Data is not difficult: almost anyone can accumulate a lot of it and most people do so, either as
part of their work or to support a hobby. There are even those who accumulate data for the sake
Services, IBM and Nico Metzger Marketing Manager, Airbus Services and Customer Support, Airbus
of it; but that doesnt really add much value to anything. More relevant to us, airlines and aircraft The age of cheap oil is over so airlines and aircraft operators must look to manage fuel costs. Big data holds a
operators generate enormous amounts of data. Sometimes its as a function of the equipment lot of the keys but youll need to know how to use it.
they operate; other data derives from marketing and ticketing; it can be related to what they
carry and the fuel they burn and yet more will be generated meeting obligations to lessors and, 21 COLUMN: THE WORLD ACCORDING TO IT & ME!
not least, regulatory authorities. Yes, accumulating data is not difficult but using it requires thought, a purpose, a plan Predictions for 2014 - Identity as a Mega Trend Paul Saunders
and a means to manipulate and organize data into information blocks then present those in a coordinated manner, As our data footprint grows, so ownership of our identity is shared across increasing systems. Of course this can
which is when data becomes knowledge. Knowledge is very useful. help us, but what if it falls into the wrong hands?
Data management has always been a part of aircraft operations IT but, with the arrival of big data from myriad
sources and with the entry into service of new generation smart digital aircraft that can generate more data in one 22 UPCOMING WEBINARS: YOUR CHANCE TO ATTEND CONVENIENT AND FREE LIVE
flight than legacy aircraft generated in a month, to not manage data as effectively as possible is to miss a trick, to OPERATIONS SOFTWARE DEMONSTRATION WEBINARS.
give a free gift to the opposition. Previews of live software demonstration Webinars from ACFT PERFO on 20th March 2014 and Ultramain
Data figures large in this issue with an article on the smarter fleet and where an intelligent application of the
Systems on 27th March 2014.
information in big data can reap enormous rewards on both sides of the balance sheet; better managed costs and
the means to leverage identifiable opportunities. Youll also find the case of an airline that has been using electronic
25 VENDOR FLIGHT LOG: ETS AVIATIONS LTD.
techlogs since they first appeared and is now moving forward to the next level with that technology. And there is a D avid Carlisle offers us insight into ETS Aviation, what they do, what they believe and how their good
comparison of the merits of acquiring a wholly new system against the benefits of modernizing one already working. reputation has been built
In the latest of our Q&A pieces, David Carlisle, CEO, ETS Aviation lets Aircraft IT readers look into the companys
In the Vendor Flight Log, David Carlisle puts us into the picture on what has made ETS Aviation the respected solution
provider that it is today. And, of course, no Aircraft IT Operations would be complete without a look into the World
flight log.
according to IT and Paul Saunders: he considers a key aspect of our own data; identity.
26 PAST WEBINARS: BUILDING A LIBRARY OF AIRCRAFT OPERATIONS IT INTELLIGENCE
Aircraft IT Operations: its not what we know its how we use it to inform good decisions and better processes. View Recordings of Past Operations Software Demonstration Webinars. See full information and view video
Ed Haskey
recordings of past Operations Software Demonstrations, including: ETS Aviation, Thales and SITA.
Editor
28 EVENT PREVIEW: AIRLINE & AEROSPACE MRO AND OPERATIONS IT CONFERENCE
30 WHITE PAPER: APPLICATION MODERNIZATION
Marc Borkowsky, Business Analyst and Benjamin Walther, joint CEO, aviationexperts
When IT needs change, the instinctive response is to consider a new system but if the old system does what is
required, it might simply need to be modernized.
CLICK HERE: Send your feedback and
suggestions to AircraftIT OPS 32 UPLOAD TENDER
Whatever software solution you are looking for, this Tender upload feature will allow you to reach out to all the
AircraftIT OPS is published bi-monthly and is an affiliate of Aircraft Commerce CLICK HERE: Subscribe for free major Vendors at once.
and part of the AviationNextGen Ltd group. The entire contents within this
publication Copyright 2013 AviationNextGen Ltd an independent publication AircraftIT Operations 33 YOUR NEXT CAREER STEP
and not affiliated with any of the IT vendors or suppliers. Content may not be Publisher/Editor: Ed Haskey
Find out about current and future vacancies for people like you in the sector where your experience and skills
reproduced without the strict written agreement of the publisher. E-mail: ed.haskey@aircraftit.com
The views and opinions expressed in this publication are the views of the Telephone: +44 1273 454 235 are valued.
Website: www.aircraftIT.com
authors and do not necessarily reflect the views or policies of their companies
or of the publisher. The publisher does not guarantee the source, originality, Copy Editor/Contributor: John Hancock 34 OPERATIONS SOFTWARE DIRECTORY
accuracy, completeness or reliability of any statement, information, data, finding, Magazine Production: Dean Cook A detailed look at the worlds leading Operations IT systems
interpretation, advice, opinion, or view presented. E-mail: deancook@magazineproduction.com
4 | NEWS | AIRCRAFT IT MRO | MARCH/APRIL 2014
New software solution providers
join Aircraft IT vendor group
NOBODY knows better the world of aircraft operations IT
than the vendors who design and implement solutions to
keep the business running; or should that be flying? With
their customers they consider the challenges of operating
one of the most complex and yet vital services: making a
profit, meeting emission standards, carrying more weight
for less fuel burn over a longer distance, complying with
the dictates of numerous national and regional regulatory
bodies, delivering ever better customer experience, putting
pilots at the heart of the IT infrastructure that is a modern
airline or aircraft operator the list is long. And, on the
other side of the sheet, they identify opportunities to
leverage the growing capability of IT, developing solutions
that dont only improve current processes but also
deliver new processes to improve profitability, safety and
customer experience.
The knowledge base represented in the vendor
community is enormous. At Aircraft IT Operations, we distil
that critical information into manageable and focused
articles so that readers can tap into the vendor resource
subject by subject. A key part of this is our vendor group
and so it is always a particular pleasure to welcome
CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO
new members to this group and to the wider Aircraft IT
professional community. This issue sees two new vendors
join our group, IFS and CGX AERO.
IFS International Flight
Support is an innovative
and experienced supplier
of iPad OS and Windows
XP/7/8 based EFB Platform solutions aimed exclusively at
the aviation industry. The company was founded in 2001
and has a full decade of operational experience providing
in-cockpit calculation solutions to airlines, business aircraft
operators and military users. The PFB Paperless flight Bag
software solution defines a new standard for high quality
modular EFB architecture. It was built to achieve complete
data integration to any back-end software systems
used by the operator while offering a unique degree
of customization options that reflects each operators
preferences.
CGX AERO develops, integrates,
distributes, implements and helps to
operate high added value aeronautical
information systems optimized to
DAC International
names Julie Westcott
Director of Programs
Civil and Military Aviation around the world. Key areas
include: Flight Efficiency and EFB Implementation, & Products
PBN (Performance Based Navigation) implementation IN early February 2014, DAC
(ops approval), RAIM prediction, and instrument flight International, a Greenwich
procedures design (including RNP AR Required AeroGroup company,
Navigation Performance - Authorization Required). announced the promotion of
CGX AERO is also very glad to have successfully started Julie Westcott. Ms. Westcott
ODYSSEE, a decision aid system for operations managers. previously held the title of
ODYSSEE adapts Business Intelligence principles for Program & Products Sales
operations managers (Operational Intelligence), and Manager and has been
provides dynamic dashboards and KPIs to identify new promoted to Director of
savings opportunities and save fuel. Programs & Products.
Welcoming the new vendors to the Aircraft IT Julie has a track record
Operations panel, publisher and editor Ed Haskey of delivering results and delivering superior service to
said; The vendors on our panel bring their experience vendors, customers and colleagues, said General Manager
and technical skills to share with readers in the articles of DAC International Francisco Hernandez. We are
they write. It is this direct link to real experience and live fortunate to have her as part of our team.
cases that gives Aircraft IT Operations the authority and In her new role, Ms. Westcott will be responsible to
relevance that our readers appreciate. They know that our ensure DACs interface with the Original Equipment
publication speaks from their world about the challenges Manufacturers (OEM) as well as to support sales team
they face and opportunities of which they could avail issues. She is also accountable for quality and compliance
themselves. for the organization. She has been with DAC since 1986.

AviIT consolidate an established
customer and expands the team
BRITISH AIRWAYS AND OPENSKIES GET
IFE UPGRADE ABOARD THE BLUEBOX
CAROUSEL BY AviIT
LONGSTANDING Bluebox Avionics customer British
Airways and its French subsidiary OpenSkies have chosen
to upgrade their iPad passenger entertainment offer
on participating transatlantic flights. Both airlines opted
in early December 2013 to enhance the IFE experience
for passengers with a new purpose-designed Content
Carousel user interface for their secure iPad solution
Bluebox Ai.
Content Carousel delivers a more engaging and intuitive
navigation experience for users, and greater flexibility for
depth of content and filtering options. It also makes best
use of iOS gestures functionality, recognizing that business
travelers today are savvy tech users who expect smart and
elegant solutions from any device with which they interact.
BA deploys Bluebox iPads aboard A318 aircraft on its
Club World London City service, offering all-seat business
class flights between London and JFK. Similarly, OpenSkies,
the premium airline connecting Paris to New York,
provides each passenger with a Bluebox iPad for IFE.
The new Content Carousel GUI provided an excellent
opportunity for us to enhance the look and feel of the
iPad deployment, says Bluebox Project Manager Kevin
Birchmore. The upgrade went in with ease and were
really pleased with how it looks.
We were really impressed with the look and feel of
the new Bluebox GUI; it was an easy decision to move
forward with the upgrade. Our passengers will now
benefit from a more intuitive user interface, coupled
with a tailored selection of programs to fit our Paris-
Yorkers clients expectations as weve also just enhanced
our entertainment offer, adds Karin Drylie, Marketing &
Product Manager at OpenSkies.
25th Jubilee at Air Support
EARLY February 2014 was a time for celebration
at Air Support. CEO Per Jensen founded the
company in 1989, and 25 years later Air Support
has become one of the worlds leading providers
of Flight Planning Software. Family, friends, colleagues and
business partners gathered to celebrate Per Jensen and his
achievements throughout the years. As most young men
do, Per Jensen wanted to make a difference
in the world and his dream came
true. Today Air Support has clients in 64
countries and the demand for PPS, Preflight
Planning System, is increasing rapidly.
All in all, 2014 will be a landmark year
for Air Support. There are many new and
MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | NEWS | 5
CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO
eMan PROVIDER AviIT EXPANDS
BUSINESS DEVELOPMENT TEAM
ITs IN
AviIT Ltd announced in early
February 2014 that Ian Cooke
has joined its eMan Business
Development Team. Ian brings
many years of technical sales
THE BAG...
S:
experience and has most recently
SATELLITE
been working with aircraft
operators across the globe to
SECONDARY
enhance their passenger cabin
S FORMS:
ELLITES:
experience. In his new role, Ian will focus on ensuring
:
options are
S
that the eMan document management and distribution
ED IN VARIOU
PRIMARY SAT
SATELLITE
solution is presented to the widest possible market.
We significantly expanded our eMan development
Transparency
Soft Light
SECONDARY
CAN BE US
Multiply
Normal
activities over the last 18 months to increase both its
functionality and general market appeal. Enhanced
support for mobile platforms and subscription
management capabilities are just a couple of examples
that have generated considerable interest, noted
Kevin Clark, Chief Operating Officer of AviIT. eMan has
LLITES:
already established a committed user base and Ian has
Y SATE
joined us at a time when the solution has never been
SECONDAR
more rounded. We offer both enterprise deployment
and a hosted, managed service solution with the latter
accounting for the bulk of recent implementations.
Ian Cooke, Business Development Manager, is equally
LLITES:
PRIMARY SATE
enthusiastic. eMan is a straightforward proposition. Build on the past, improve in the present,
Delivery of technical documents to users wherever prepare for the future with SITA e-Aircraft
they are, on a wide range of platforms thereby greatly Application Services.
simplifying a complex yet critical part of the maintenance Electronic Flight Bags (EFBs) reduce the paper
process. It can comfortably co-exist with the existing MRO burden that can weigh down pilots and cabin
systems and can operate on current IT infrastructure or crew alike. Our take on EFBs is e-Aircraft
even be hosted externally by AviIT. It quickly delivers real Application Services: a comprehensive solution
benefits, which makes for a very exciting sales proposition. that links up your aircraft fleet with your IT
infrastructure without disrupting day-to-day
operations. Your teams can get more done.
Your costs are lower. And you have a solution
exciting features in store for PPS clients. Some of which that works with your existing investments and is
will revolutionize the perception of flight planning. ready for the future too.
From founding in 1989, Air Support has been a pioneer
in several areas within flight support. The core product Find out more today at www.sita.aero/EFB
PPS, Preflight Planning System, is one of the worlds
leading flight planning systems, and PPSs market share
has grown considerably over recent years. Several experts
within the aviation
sector now predict
PPS to become the Picture courtesy of Goodrich Corporation
most frequently Chart Jeppesen Sanderson, Inc. 2012
used flight planning
software in a near
future.
6 | NEWS | AIRCRAFT IT MRO | MARCH/APRIL 2014

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Widere chooses Aviobook EFB solution
IN September 2013, AvioVision announced that it had signed a long-term EFB agreement with Widere, the largest
regional airline in the Nordic countries. Wideres Flyveselskap AS, trading as Widere, was founded in 1934 with air
shows, aviation schools, advertisement flights, cartography and other general aviation. Today, Widere flies over 2.8
million passengers yearly with 450 take-offs and landings each day. In 2012 the airline was awarded Airline of the year
2012/2013 by the European Regions Airline Associations (ERA).
The introduction of an integrated class 2B EFB is a major step forward for Widere, says Helge Anonsen, Wideres
Deputy Director of Flight Operations and EFB administrator. We expect it to provide reduced workload for our pilots

discover
as well as both safety and financial benefits. Our demanding route structure and operational environment requires a
tailored and robust EFB solution. We are confident that our cooperation with AvioVision will provide us with this
We are extremely happy to welcome Widere as a customer in our airline segment, says Kris Van den Bergh,

new heighTs
AvioVisions CEO. Widere is without a doubt a key European operator, and the fact that they have opted for
AVIOBOOK, knowing their challenging daily operating environment, in which they successfully run the largest regional
fleet in the Nordic region, makes us very proud.

Boeing transmits protected Government

signal through military satellite
NEW anti-jamming technology was transmitted on
wideband and commercial satellite platforms in mid-
December 2013 when Boeing applied the new technology
to an existing military satellite for the first time, expanding
the militarys potential to access secure communications
more affordably.
In the test, Boeing successfully sent a government-
developed, protected signal through the sixth Wideband
Global SATCOM (WGS-6) satellite. Engineers confirmed that
the signal met all targets for accuracy and strength. The
demonstration follows a successful earlier transmission
of data over the ViaSat-1 commercial satellite in July,
showing that the technology offers an affordable option
for enhancing anti-jam communications using existing
commercial and U.S. government satellites and terminals.
This technology boosts the ability of warfighters to send
protected information without enemy data interference
by using currently available satellites that do not have
anti-jamming technology of their own, said Craig Cooning,
vice president and general manager of Boeing Space &
Intelligence Systems. The two demonstrations show the
technology is flexible and able to be quickly deployed at a
much lower cost than building a new satellite.
For both tests, the signal was sent using a commercial
modem that ViaSat modified with anti-jamming features.
Boeing plans to continue to develop and test the
technology for compatibility with other terminals and
systems in 2014.

Bangkok Airways boosts its fuel efficiency

AvioBook The user-friendly efB
The AVIOBOOK is a truly user-friendly Electronic Flight Bag. As well as eliminating
paper from the cockpit, it enhances your established back-office processes. More-
over, supervision is increased and the risk of human error reduced.
www.aviobook.aero
program with ETS Aviation
BANGKOK Airways, Asias Boutique Airline, has selected Aviation FuelSaver to optimize their fuel efficiency program.
The early February announcement meant that the airline joins an increasing number of airlines, both main-line carriers
and regional airlines, investing in the capability to accurately measure their fuel efficiency.
Aviation FuelSaver enhances airlines fuel efficiency programs by accurately tracking initiatives, identifying savings and
communicating that information across the different stakeholders.
Roengrat Yutisart, Flight Operations Engineer and Fuel Manager, Bangkok Airways said: ETS Aviation has already
provided us with great support for our fuel saving program both on the detailed review of our operation and the data
capture from our aircraft. Their team of experts has helped review use of Cost Index and made many recommendations
to improve our flight planning procedures. In addition we are capturing more accurate and reliable data from our aircraft
giving us detailed analysis of our operation.
Bangkok Airways operates a fleet of aircraft on a domestic and international network to famous destinations such as
Koh Samui, Chiang Mai, Phuket, Hong Kong, Singapore, Kuala Lumpur, Mumbai and Maldives. Aviation FuelSaver will
enable the airline to identify and monitor fuel saving initiatives as part of their fuel saving program. The tool provides full
analysis of all the fuel saving initiatives plus aids the flight crew in operation via a dedicated pilot interface.
Ian Britchford, Director of Fuel Saving at ETS Aviation, said: It is great to be selected by Bangkok Airways, an awarded
airline in Asia. It strengthens our presence in the growing Asia region and it again demonstrates Aviation FuelSavers
ability to meet the needs of the regional airlines as well as national carriers. Working with Bangkok Airways demonstrates
our ability to work successfully with any aircraft type and proves that fuel savings are important to all aircraft operators

IFS celebrates new customers and
German LBA/CAA approvals
LONG RANGE BUSINESS JET OPERATOR
ACM AIR CHARTER CERTIFIES ITS PFB
PAPERLESS FLIGHT BAG FROM IFS IN
RECORD TIME
IFS (International Flight Support), and ACM AIR CHARTER,
specializing in long range business jet operations
worldwide, obtained, in mid-February 2014, final
operational approval of the PFB Paperless Flight Bag for
iPad from the German LBA/CAA.
ACM AIR CHARTER signed a contract with IFS in early
2013 for a comprehensive PFB Paperless Flight Bag
software solution and has obtained final German LBA/
CAA approval in record time, yet the solution is still highly
customized to cope with ACM AIR CHARTERs demanding
operational requirements. The PFB Paperless Flight Bag
is a cornerstone in our operational set-up with a flexibility
which ensures we can meet our long term EFB strategy
goals, Mr. Thomas Minninger and Dr. Andreas Schirmeisen,
Managing Directors at ACM AIR CHARTER said.
ACM AIR CHARTER has implemented the PFB Paperless
Flight Bag software in the iPad version initially as a Class
I-B EFB project. The project includes the advanced PFB
Back-Office System application which centralizes all data
flows and controls all data import/export from/to back-
end systems as well as management of each individual
EFB unit in the field.
The operational advantages and the user friendly yet
flexible architecture provided by the PFB Paperless
Flight Bag means that our flight crews save a lot of time
and paper preparing their flight and OCC receives all
Transasia Airways selects Thaless avionics
systems for A320 family fleet
THE early February 2014 Singapore Air Show, saw
TransAsia Airways confirming the selection of Thaless
avionics package on its 18 new A320 Family aircraft.
TransAsia Airways new fleet will be delivered with Thaless
ACSS T3CAS, a complete surveillance solution integrating
multiple functions into a single system. This agreement has
been made under the Selected Seller Furnished Equipment
(SSFE) alternate choice at Airbus, who have recently named
the T3CAS as the standard surveillance avionics suite on
the A320 Family. The system also provides the platform
for ADS-B functions, which will pave the way for future Air
Traffic Control applications.
TransAsia Airways also selected Thaless TopFlight Flight
Management System (FMS). This system, developed with
GE Aviation, is the number one choice for Airbus single
aisle and long range jets with over 60% market share
and unique capabilities such as the landing system (FLS)
capability (2).
MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | NEWS | 7
CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO
relevant data before takeoff and after landing instantly.
Besides the whole company document structure such as
Operating Manuals, MEL`s or other documents related
to the company or the aircraft are stored and managed
easily with full control and are automatically distributed
worldwide. Therefore we can provide revised Operating
Manuals after their release by the authority immediately
to any of our iPads; regardless of whether the aircraft
is currently in South America or Europe, said Mr. Tobias
Arnold, EFB Project Manager and responsible Fleetpilot for
Falcon types.
The PFB solution includes Document Management &
Library Module, W & B/eLoadsheet with electronic sign-off,
Electronic Flight Planning module with full CrewBriefing
and eOFP for electronic notes-, fuel & time checks, ATC
Note Taker module, Data presentation module for Take-Off
and Landing Performance outputs, Voyage/Journey log
Pre-flight and Post-flight reporting and the integrated
eReporting module.
IFS was honored to be selected by ACM AIR CHARTERs
expert team to provide an EFB software solution for a true
intercontinental operator. But today we are really proud
having the opportunity to work closely with the team of
ACM AIR CHARTER. ACM AIR CHARTER has implemented a
centralized business intelligence tool covering all relevant
flight data registrations and which can interconnect all the
companys back-end systems into a common workflow yet
its a system that invites and allows the user to optimize
the EFB strategy on long term basis, concluded Jens
Pisarski, COO of IFS.
Performance Guru EFB for iPad
TransAsia Airways decision to include our avionics Performance Guru, the well renowned performance calculation tool within the aviation
systems onboard their new fleet is further testament to
industry is now available on the iPad. Fast and reliable calculations, completely offline.
the strength of our continuing, long-term relationship,
established through our service agreements. said Franois
Piolet, Vice President Sales and Marketing, Thales Avionics
Services Worldwide. ` Aircraft Performance
TransAsia Airways is pleased to have Thales onboard
our aircraft as we are confident that Thaless avionics ` Mass & Balance
equipment will help us fulfill present and future navigation ` Native iOS app
and surveillance requirements said Fred Wu, Vice President ` Strong Back Office suite
of TransAsia Airways.
Like on the ATR, TransAsia Airways has decided to select
the integrated system proposed by Thales/ACSS (T3CAS)
on its A320 fleet. This system offers an integrated Terrain
Awareness Warning System (TAWS) included in the TCAS Flygprestanda AB | sales@flygp.se | (+46) 40 6420010 www.flygp.se
unit box and provides an exclusive performance based
algorithm giving timely alerts to the flight crew as well as
being capable of Low RNP added Mr Wu.
8 | NEWS | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Microsoft Surface and Windows 8
makes strong progress
AS in many other industries,
commercial airlines are
moving quickly to embrace
a mobile transformation,
evolving the way they work,
giving their pilots, flight
attendants and ground-based
crew the mobile technology
tools they need to simplify
operations without
compromising security, and
ultimately to better serve
their customers. Microsofts work with Delta Air Lines is ANNOUNCING FAA AUTHORIZATION FOR
an example of a commercial airline realizing the promise SURFACE 2 TABLETS FOR COMMERCIAL
of mobility for their employees and customers. AIRLINES ELECTRONIC FLIGHT BAG
In mid-February 2014, Microsoft was at the Singapore INITIATIVES
Airshow, talking with leaders across the commercial GIVEN the growing interest among airline operators to
airline industry about how theyve removed the barriers adopt mobile technology as a means to simplify day-to-
to adopting Electronic Flight Bags and going paperless day business operations, the Surface team at Microsoft
in the cockpit. Microsoft had gathered a lot of feedback has been working hard to make it easier for these airlines
from Delta pilots confirmed that they love using their to modernize. In mid-February 2014 they were happy to
Surface 2 tablets for several reasons: the full HD ClearType share that Surface 2 tablets have achieved Federal Aviation

Go Paperless with display offers the lowest reflectivity and highest contrast
even in the widely varying light conditions of an aircraft
cockpit; the 10-hour battery life keeps up with demanding
Administration (FAA) authorization for Class 1 or 2 EFB
needs for all phases of flight. Through this authorization
process, the MS team completed rigorous environmental

ULTRAMAIN
ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory,
enables real-time paperless data collection for the full maintenance and
inventory process. Combine ULTRAMAIN v9 with efbTechLogs, the easy-
to-use electronic logbook, and the entire maintenance process becomes
paperless. Contact Ultramain Systems today.
schedules, helping pilots to get things done while theyre
on the ground and in transit between flights; and with
productivity built-in, its easy for pilots to access two
apps at the same time, side by side so they can pull up
navigation information alongside weather data to help
identify safe and comfortable routes of flight.
Airlines are increasingly more nimble and competitive
due to technology investments. According to the 2013 Air
Transport Industry Insights IT Trends Survey, IT budgets are
expected to increase, and tablets will play a big role in this
IT investment. By 2016 the global level of EFB deployments
will extend to 87% of commercial airlines and 71% of
airlines will be deploying tablets to ground crews for
aircraft maintenance.
and situational testing of the Surface 2 tablet, streamlining
the approval process when airline operators want to use
Surface 2 tablets as a Class 1 EFB during flight operations.
While airlines are still obligated to define their specific use
requirements with the FAA and request specific device
approval, the completion of these tests for Surface 2
satisfies a lengthy and important part of that authorization
process. So when airlines look to select Surface 2 for
their EFB initiatives, their timeline to deployment can be
significantly decreased. And because this authorization
includes all phases of flight, airlines can confidently
plan for using Surface 2 tablets as the fully equipped
and powerful PCs they are, rather than limit their use to
serving just as simple document readers.

Challenges made easy with

+1 505.828.9000 sales@ultramain.com
ULTRAMAIN, Mobile Mechanic, Mobile Inventory, and
efbTechLogs are trademarks of Ultramain Systems, Inc.
EFB Cloud by T&A SYSTEME
LOGIPAD is a well-known EFB solution fitting all the needs a large fleet implies. But classical EFB solutions have
normally been customized for airlines. This concerns in particular the IT infrastructure: costs, necessary IT skills and the
expenditure of the infrastructure.
With the new product, EFB Cloud, announced in early February 2014, even small or medium-sized airlines can now gain
from this longstanding experience and expertise in cloud based infrastructures of Logipad. It hosts the entire Logipad
ground IT infrastructure in the private cloud of Logipads vendor T&A SYSTEME. EFB Cloud enables synchronization
www.ultramain.com on EFB devices while connecting to the cloud-based services via internet. Corporate desktop systems can be used for
Logipad administration tasks via VPN connection.
EFB Cloud is more than just another cockpit device Test it on iPad or Windows 8 device.
 MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | NEWS | 9

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NAVTECH PARTNERS WITH NEW PRINTING
VENDOR PRINT.UK.COM
IN mid-December 2013 Navtech Inc., announced their choice for a new
printing vendor. Slough-based PRINT.UK.COM is recognized as an innovator
in traditional and digital print technologies with a powerful problem solving
attitude. They have been contracted to print and deliver documentation
updates for Navtech Charts customers including maps, flight paths,
navigational charts, and aerodromes. Navtech supports many of its customers
with a paperless cockpit solution, but some are also required to have printed
charts documentation onboard as a back-up to their electronic solution. And,
some customers have not transitioned to the electronic solution. Therefore,
the quality and guaranteed delivery of PRINT.UK.COMs services is vital for all
Navtech Charts customers.
This partnership will see PRINT.UK.COM significantly increasing its output,
producing volumes of over 50 million documents every year, all of which must
reach the flight decks within a strict time-frame. In order to fulfill the contract
with Navtech, PRINT UK has invested in new software to accommodate data
updates, installed new Xerox printing equipment, and has acquired additional
staff. PRINT UK has also reconfigured their warehouse to create a dedicated
area for Navtechs output and fulfillment.
This is a very exciting contract for us at PRINT.UK.COM and we are looking
forward to working with Navtech to deliver this vital function for its customers,
said Jon Marsh, PRINT.UK.COM Managing Director. Over the last six months,
we have been preparing for this contract, effectively doubling our capacity
in order to facilitate the volumes this contract requires, and streamlining our
logistics operations. We are confident of our capabilities and are relishing the
opportunity of working with a leading player in the aeronautical industry.
We are pleased to enter into this new agreement with Print.UK.com, said
Robert Kernahan, VP Charts and Navigation Data Production & GM UK for
Navtech. They are a very reputable firm and the cost savings we will recognize
will continue through to our customers. Our teams have experienced a smooth
transition internally and we expect the same for our customer deliveries, along
with improved output quality.
POPULARITY OF NAVTECH FLIGHT PLAN ASCENDING
AT the same time, Navtech confirmed continuing success with their Navtech Flight
Plan (NFP) product. Commercial airlines from around the world have committed
to Navtech which confirms the operational return and reliability experienced by
customers and validates Navtechs reputation for customer service.
Managing costs, providing operational flexibility, and solving complex
optimization problems are all challenges that our flight planning tool meets head
on, said Mr. Bill Macey, Product Director, Flight Planning at Navtech. Customers
implementing NFP experience increased productivity, reduced operational costs
and the ability to use a tool designed for the challenges of today and tomorrow.
NFP is developed with the intention of easing the dispatcher/flight planners
workload, while at the same time evolving to accommodate the self-dispatch
movement. Navtech chooses flight planning partners which focus on similar
challenges and we are pleased with where we are heading.
Nolinor Aviation is a growing air charter company operating in Canada with a
focus on Arctic Operations. We recently signed a multi-year NFP renewal contract
with Navtech which also employs aircraft performance tools, Navtech TODC and
Navtech AODB. Navtech Operations Departments customer service ability to
respond to our calls around the clock is just one reason why weve used Navtech
software for over ten years now, said Yves Bergeron, Director of Flight Operations
at Nolinor.
Sky Regional Airlines is also a new flight planning customer for Navtech. The
regional carrier, operating 100+ flights daily for Air Canada Express with the
addition of the EMB 175 to their fleet, will use NFP to produce flight plans
and optimize their fuel efficiency. European airline Ellinair is also experiencing
the benefits of the cost-effective solution NFP. The airline secured a multi-year
contract with Navtech and also takes advantage of Navtechs innovative aircraft
performance tools.
Ellinair, a new airline with the International Airport of Thessaloniki as a home
base is planning to take off in the next while to service major Greek cities. We
are glad that as a new airline we have next to us such a serious company, a very
reliable partner with big experience and quality product support as Navtech,
said Mr. Athanasios Nikoglou, Ground Operations Manager at Ellinair. From
my experience of years working for another airline that had multiple Navtech
products, now that we are starting up in such a hard operations environment we
will trust the quality products of Navtech counting on them to solve operational
issues with the professional support of a reliable partner.
Navtech Flight Plan provides complete control over managing mission critical
resources. The updated browser-based user interface allows for dynamic route
construction functionality and optimization capabilities. Navtechs fuel burn
calculations feature algorithms that allow users to produce optimized flight
plans between any given airport pair, taking all regulatory restrictions into
consideration.
Navtech is also experiencing success in the Asian commercial market and
have signed Australias Airnorth and Tokyo-based Vanilla Airlines to NFP services
for multiple years. Vanilla Air is looking forward to using NFP. These scheduled
carriers will be able to take more control of their flight planning with NFP as it
utilizes advanced weather data to calculate accurate fuel burns, and improved
automation allows the airline to recognize NFP as a major component of their
operational control solution. The automated functionality of NFP also allows them
to set the level of automation that suits their operation and goals.
CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Navtech realizes that each airlines business case for EFB will require a unique
combination of hardware, software, applications, back-office tools, and business
process adjustment. With this in mind, Navtech partners with each customer and
their EFB suppliers of choice to provide the best ROI possible. Discover more
about Navtech TODC and Navtech Charts for EFB at www.navtech.aero.
10 | NEWS | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

navAero advances with technology proving and new customers

NAVAERO COMPLETES SUCCESSFUL RTCA RAPID
DECOMPRESSION AND EMI TESTS ON iPAD AIR
LATE January 2014 saw navAero announce additional offerings of value-
added services for deployment of tablet devices as Class 2 EFB platforms
with the successful completion of RTCA DO160-G testing for Electromagnetic
Interference and Rapid Decompression on Apple iPad Air tablets.
The RTCA DO160-G testing is a value-added offering to navAero customers
who request professional assistance in obtaining the required documentation
that will enable them to gain FAA/EASA authorization for in-
flight use of the tablet device.
Testing can be provided on either a single commercial sample
as a one-off test, or on a commercial sample plus a letter of
similarity and tracking/auditing capabilities based on serial and
part number, to cover any other like tablet device acquired
and included into the customers operational EFB environment.
navAero service includes specific test plan and relevant
documentation required by the authority. Testing results are
provided as official documentation for operator use and are
usually accomplished within 1 to 2 weeks after project initiation.
Testing can be provided on either a single commercial sample
as a one-off test, or on a commercial sample plus a letter of
similarity and tracking/auditing capabilities based on serial
and part number, to cover any other like tablet device acquired and included
into the customers operational EFB environment. navAero service includes
specific test plan and relevant documentation required by the authority. Testing
results are provided as official documentation for operator use and are usually
accomplished within 1 to 2 weeks after project initiation.
KALITTA AIR MIGRATES TO NAVAERO IPAD WITH
AIRCRAFT INTERFACE DEVICE
SHORTLY later, in early February 2014 navAero was able to
confirm that long-standing customer, Kalitta Air, had chosen
to move to the navAero iPad Air-based EFB system as their
migration strategy to have the most current
technology in-place for their B747-200 and B747-400
fleets.
The highly adaptable navAero iPad Smart Mount
system with the built-in power/data interface module
will be deployed with the Universal Aircraft Interface
Device to supply certified connectivity to aircraft power
as well as ARINC 429 & 717 data. The integrated system
will provide for maximum functionality of the iPad Air
tablet as a deployed Class 2 EFB platform.
The iPad Smart Mount system will be deployed
as a replacement for the currently installed navAero
tBagC22 EFB system. STC amendments will facilitate
easy modification of installed display mounting
components and wiring provisions to provide for rapid de-
installation of the current EFB system and installation of the iPad
Air and Universal Aircraft Interface Device.
Joel Gerow, Manager, Avionics Engineering, Kalitta Air, stated: Since our
deployment in 2008 of the navAero tBagC22 EFB system, we have had a very
high level satisfaction with navAero EFB technology and hardware reliability.
When we made the strategic decision to move forward with the iPad Platform,
it was a simple decision for us to turn to navAero for their
tablet solution. Their STC amendments will provide for a
rapid roll-out of our new platform. And the low-cost of the
iPad Air EFB installation system acquisition allows us to
further expand our technology integration that will help us
to operate our aircraft more efficiently.
Simone Giordano, President, navAero Group commented:
The confidence in navAero EFB system by one of our
longest-term customers is testament to the reliability of our
technology solutions whether tablet-based or aircraft-
installed. For many of our airline customers around the
world, such as legacy carrier Air France, the tBagC22 EFB
system is the right technology to fulfill their needs both
today and well into the future. For others, like Kalitta Air and
WestJet Encore, a move to a tablet solution is the best EFB
platform. Regardless of the customers EFB path, navAero
has the most flexible and cost affordable solutions available
today. And the ease by which all our EFB platforms can be
integrated into the aircrafts systems with our UAID provides
navAero customers with purpose designed solutions to meet
their own specific requirements.

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Smart COMM
Deliver the right information to the right people at the right time! Avioport / Schiphol
Evert v/d Beekstraat 310
Too much information can be as big of a problem as too little. 1118CX Schiphol Airport
That is why the Smart COMM application provides a complete communication The Netherlands
solution for the airlines. Flight Dispatch, Operations Control, Weight and Balance,
Maintenance, Pilots, Aircraft Routing and Crew Scheduling can now collaborate
Phone: +31 20 654 1824
on operational problems and situations, using a common platform and communication
Fax: +31 20 654 1800
between ground staff and aircraft via ACARS is available with a single mouse click!
info@smart4aviation.aero
Be Smart evolve with us! www.smart4aviation.aero
 MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | NEWS | 11

OSyS underpins Virgin Australias Fuel CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Management Program to drive operational

efficiency and a greener company
VIRGIN Australia, selected Optimized Systems and Solutions (OSyS) VISIUMFUEL to shape, support and underpin their
future fuel management program. Through the deal announced early December 2013, VISIUMFUEL will be used to
identify, track and evaluate fuel saving initiatives; enabling results that will help reduce annual fuel consumption, cost
and provide sustainable operational and environmental benefits.
Virgin Australia recognized the need to work with an established, credible and proven supplier with a global customer
base of major airlines to help realize their fuel saving potential. OSyS will be providing a consultative-led implementation
of VISIUMFUEL, delivering
measurable savings and results,
through their proven knowledge
and experience.
The selection of VISIUMFUEL The PPS Preflight Planning System solutions is your
by Virgin Australia is a significant
achievement for OSyS, said Mark
direct route towards obtaining seven advantages
Goodhind, Vice President of
Business Development at OSyS,
As a major, high profile and highly Worlds most flexible Airline Flight Planning solution
respected carrier in the Asia-Pacific
region we are extremely pleased to based on LUFTHANSA Systems Flight Nav data
have this opportunity to support
Virgin Australia and extend our Low acquisition and running costs offering highest
global footprint as the leading Fuel Management provider. We are delighted to be chosen by Virgin Australia to help
deliver its fuel efficiency program, and we look forward to working together in providing the insight needed to measure,
cost/benefit ratio in the market
manage and improve their operational performance.
Automated flight briefing packages with the highest quality
Virgin Galactic Goes Live With Automated data import from scheduling/crew/
ULTRAMAIN M&E and Mobile maintenance systems
Electronic Logbook Software Automated consideration of company policies and
THE late November 2013 go-live for Ultramain Systems, We are honored that our software (ULTRAMAIN M&E) is
Inc. (USI) ULTRAMAIN v9 software at Virgin Galactic, a part of that distinction, McCausland added. The Virgin
dispatch parameters
the worlds first spaceline company, marked a number Galactic go-live constitutes several other firsts including
of first-ever events for both businesses. Virgin Galactic the first operational use of an electronic logbook (ELB) Automated filing, calculation and dispatch of all
went live on the entire ULTRAMAIN M&E/MRO product
suite, including ActionGraphix, ActionAnalytics,
on a mobile device and the first operational mobile ELB
integrated with an M&E system. Virgin Galactic is also the
selected flights
Mobile Mechanic and Mobile Inventory, as well as first user of the paperless Mobile Mechanic and Mobile
efbTechLogs. Inventory software. Automated data export to present or future EFB solutions
According to Mark McCausland, President of Ultramain This is an exciting time for us, said Justin Daugherty,
Systems, Virgin Galactic is on the cutting edge of Space Operations Maintenance Control Coordinator
aerospace technology and achievement. Working with for Virgin Galactic. ULTRAMAIN software is allowing
them has been an incredible experience. We are of like us to operate at the highest level of visibility, safety,
mind in our desire to expand the envelope of paperless and compliance for our operations. In addition, with
operations through the use of well thought-out software. ULTRAMAIN, Virgin Galactic is leading the way in
The software in use by Virgin Galactic is the most developing a paperless spaceline operations environment.
sophisticated collection of ULTRAMAIN applications Mark Butler, Virgin Galactic Project Manager for
produced to date and will be an integral part of the space
tourism operations.
Spaceport America said, Ultramain Systems is a global
company that is based in New Mexico. We take pride
Air Support A/S, Nimbusvej 9, DK-7190 Billund, Denmark
In addition to being the first to offer commercial space in working with a New Mexico business that provides Phone: +45 7533 8889 E-mail: sales@airsupport.dk
tourism, Virgin Galactic is the first spaceline to implement the best-in-class software that will be running our
commercial grade Maintenance and Engineering software. maintenance operations.

Air Support HPV 0413.indd 1 04/02/2014 13:07

12 | NEWS | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

China Eastern Airlines selects Thaless entire Avionics Suite
CHINA Eastern Airlines new Airbus single aisle fleet will fly with Thaless newest avionics
solutions. The selection, unveiled in early January 2014, includes surveillance systems,
flight management systems and head up displays (1).
Following Airbus announcement to integrate Thaless ACSS T3CAS surveillance platform
as the preferred solution on all new single aisle aircraft, China Eastern is the first major
Chinese airline to select this new generation system (2).
Also equipped on the aircraft will be TopFlight, Thaless Flight Management System
(FMS). This system, developed with GE aviation, is the number one choice for Airbus single
aisle jets with over 60% market share (3).
The Thales Head Up Display (HUD) is the sole solution certified on Airbus aircraft and
compliant with the latest Civil Aviation Administration of China (CAAC) roadmap for HUD
integration in Chinese registered commercial aircraft.
China Eastern, already one of our main customers for FMS systems, has now become
our largest customer for T3CAS Surveillance Systems and Head-Up Displays in China,
which we feel will lay the foundations for future ATM requirements in this region said
Daniel Malka, Vice President and General Manager Thales Avio.
KEY POINTS
China Eastern will equip TopFlight FMS, the market leader in Flight Management
systems with over 60% market share on Airbus Single Aisle.
TopFlight includes FLS capabilities which no other system can duplicate.
The client also selected the next gen T3CAS, a complete surveillance solution now the
default platform on all Airbus planes.
REFERENCES
1. China Eastern also selected Thaless Low Range Radio Altimeter (LRRA) and Thaless/
Kannads Emergency Locator Transmitter (ELT) as part of their selection package.
2. Phoenix-based Aviation Communication & Surveillance Systems (ACSS), 70%
owned by L-3 Communications and 30% owned by Thales, is a leader in safety
avionics systems that increase safety, situational awareness and efficiency for
aircraft operators in all phases of flight. The surveillance platform is compliant
with existing and future ATM requirements in Europe, US and APAC regions
and opens the way for ADS-B IN capabilities. Besides offering an integrated TCAS
(traffic alert and collision avoidance system) Change 7.1, a performance based TAWS
(terrain awareness warning system) and an ADS-B capable transponder in a 6 MCU
package, T3CAS also offers a full range of Airbus ADS-B IN functions such as ATSA-
AIRB (Enhanced Air traffic Surveillance) and ATSA-ITP (In Trail Procedure) on Single
Aisle and Long Range aircraft.
3. The Thales FMS system includes powerful hardware combined with the latest certified
Airbus Release 1A software is offering second to none reactivity and unique features
such as secondary flight plan, realistic navigation trajectory computations or FMS
Landing System capabilities (FLS) to the flight crew.
Helvetic Airways
implements PFB
EFB platform from IFS
IFS International Flight Support, signed a contract with
Helvetic Airways for implementation of the PFB Paperless
Flight Bag from IFS.
The first phase of the implementation project started at
the end 2013 covering Helvetics Fokker 100 fleet. Helvetic
Airways will implement the PFB Paperless Flight Bag
software in the iPad version as a full Class II-b solution for
all-phases-of-flight use. The project includes the advanced
PFB Back-Office System which: powers the PFB Platform,
centralizes all data flows and controls data import/export
to back-end systems and manages all individual deployed
EFB units.
The EFB modules selected for first phase are Weight &
Balance/eLoadsheet module, Take-Off Performance module
based on Navtech data integration, Landing Performance
module OFF-line, Electronic Flight Planning with full
CrewBriefing and eOFP for electronic fuel, time checks and
note functionality, ATC Note Taker module for finger or stylus
registration of ATC clearances and ATIS, and full customized
Voyage/Journey log reporting module (Pre-flight reporting
and Post-flight reporting with electronic sign-off) along with
Flight Leg data export to the Chart Viewer.

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

FUTURE-PROOF TABLET BASED

The tablet based EFB solution from Scandinavian Avionics
is a state-of-the-art future-proof Class 2 EFB solution
which provides the functionality to meet todays operational
requirements of airlines and aircraft operators and at

ELECTRONIC FLIGHT BAG SOLUTION

the same time is simple to upgrade in the future to meet
coming requirements.

Due to the intelligent infrastructure of the EFB concept

consisting of a data integration center and a communication
The Scandinavian Avionics EFB solution gives us the unit installed in the aircraft, basically any current and future
the
capabilities we require of an EFB system today and tablet can relatively simply be certified for installation in
tch [displ ay]
flexibility of updating in the future to a top-no the aircraft. This enables the airline or aircraft operator
independent of the EFB architecture... to upgrade the tablets concurrently with the rapid
Ole Christian Melhus development of consumer tablets and their functionality,
Deputy Director Flight Operations making the EFB solution truly future-proof.
Norwegian Air Shuttle

Scandinavian Avionics A/S I Billund Aiport I Stratusvej 9 I Denmark I +45 7950 8000 I sa@scanav.com I www.scanav.com

Whos in the
news: Vendors
AIR SUPPORT A/S
AIR SUPPORT A/S supplies computer based
flight planning software systems with
integrated web-based CrewBriefing services
worldwide to private and commercial business
aircraft operators as well as military/utility
operators.
AVIIT
AviIT has been providing high quality software
and services to the aviation sector since 2004.
They blend experience with an technical
capability and commitment to excellence
to create a range of solutions that address
requirements within the sector.
AVIOVISION
AvioVision brings operational solutions to
mission-critical industries, such as aviation.
Their EFB Software, the AVIOBOOK, is
intuitive, smart and integrated with customers
legacy systems.
BOEING DEFENSE, SPACE
& SECURITY
Boeing Defense, Space & Security is one
of the worlds largest defense, space and
security businesses specializing in innovative
and capabilities-driven customer solutions,
and the worlds largest and most versatile
manufacturer of military aircraft.
DAC INTERNATIONAL
DAC International offers a wide range of
avionics upgrade solutions for regional and
major airlines, military and general and
corporate aircraft, as well as MROs and OEMs
worldwide.
ETS AVIATION
ETS Aviation has specialized in fuelefficiency
programs and emissions data management
since 2009. The firm created Aviation
FuelSaver software and consultancy program
having launched a software and consultancy
solution, Aviation Footprinter, for managing
EU ETS (Emissions Trading Scheme)
requirements.
GREENWICH AEROGROUP
Greenwich AeroGroup, Inc., owns and
operates providers of general, commercial,
government and military aviation services.
IFS
IFS International Flight Support is a supplier
of iPad and Windows 7/8 based EFB Platform
solutions aimed exclusively at the aviation
industry.
MICROSOFT
Founded in 1975, Microsoft (Nasdaq MSFT)
creates software, services and solutions that
help people and businesses realize their full
potential. Microsoft has operated in EMEA
(Europe, Middle East and Africa) since 1982.
NAVAERO
navAero, Inc.develops and commercializes
electronic flight bag products with FAA &
EASA STC installations on the following aircraft
series: Airbus A300/310, A318/319/320/321,
A330, A340, B727, B737, B747, B757, B767,
MD82/83/87, ERJ-135, E-170, BAe-146 / Avro-
RJ70/85/100, CL601/604, DHC-8-402.
NAVTECH, INC.
Navtech, Inc. provides flight operations
solutions including aeronautical and other
charts, with products that can be configured
as part of an EFB.
OSYS
OSyS VISIUMFUEL provides actionable
information to improve an airlines fuel
management program.
PRINT.UK.COM
Established in 1992 PRINT.UK.COM has
become recognised as an innovator in
traditional and digital print technologies with
a powerful problem solving attitude.
T&A SYSTEME
T&A SYSTEME implements IT infrastructure
projects and IT services using established
standard technologies of leading providers.
THALES
Thaless history goes back well over a century.
Built slowly and with careful planning, the
Group boasts remarkable cohesion and
strength, and has often proven its ability to
adapt its structures to prevailing conditions.
ULTRAMAIN SYSTEMS, INC.
Ultramain Systems, Inc.s flagship product,
ULTRAMAIN, is a maintenance and logistics
solution. Their new product, efbTechLogs,
replaces paper flight logs.
Airlines, Aircraft,
Operators
and OEMs and
infrastructure
managers in the
news
ACM AIR CHARTER
ACM AIR CHARTER is an intercontinental
business jet operator of ultra long range
business jets conducting commercial flights as
well as flights on management basis.
AIRNORTH
Airnorth is now the major aviation operator
in Northern Australia, operating over 185
scheduled departures weekly, servicing
16 destinations for in excess of 300,000
passengers annually.
BANGKOK AIRWAYS
Bangkok Airways operates scheduled services
to destinations in Thailand, Cambodia, China,
Hong Kong, Laos, Maldives, Burma, India and
Singapore. Its main base is Suvarnabhumi
Airport, Bangkok.
OpenSkies is a premium transatlantic airline
BRITISH AIRWAYS
British Airways is the flag carrier airline of
the United Kingdom and its largest airline
based on fleet size, international flights and
international destinations.
MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | NEWS | 13
CHINA EASTERN AIRLINES SKY REGIONAL AIRLINES
China Eastern Airlines is Chinas second-largest Sky Regional is a Canadian regional carrier
carrier by passenger numbers. The backbone operating services on behalf of Air Canada
of the fleet is the A320 series, which are Express with Bombardier Q400 and Embraer
E175s.
primarily used for domestic flights; and other
Airbus and Boeing aircraft are used.. TRANSASIA AIRWAYS
TransAsia Airways has developed into a major
ELLINAIR
regional player, focusing on intra-Asia, cross-
The Greek budget airline Ellinair operates Strait and domestic flights with A330s, A320s,
a weekly flight to and from Odesa and A321s and ATR72s.
Thessaloniki in Northern Greece for 96
passengers in a BAe RJ-85 aircraft. VANILLA AIRLINES
Vanilla Air Inc. is a low-cost airline in Japan
HELVETIC AIRWAYS wholly owned by All Nippon Airways which
Helvetic Airways flies its Airbus A319 and took delivery of its first A320 aircraft in
Fokker 100 fleet to destinations to which November 2013.
there had previously been no non-stop
VIRGIN AUSTRALIA
services from either Zurich or Bern-Belp. Virgin Australia
HELIVIA AERO TAXI Airlines,
Helivia Aero Taxi, S.A. is a Greenwich formerly Virgin
Blue Airlines,
AeroGroup company.
is Australias
KALITTA AIR second-largest
Kalitta Air, LLC is an American cargo airline airline and
offering scheduled and ad-hoc cargo services, operates
using B747 freighter equipment. B737-700 & 800, A330-200, B777-300ER and
Embraer E-190AR.
NOLINOR AVIATION
A Canadian Charter and Cargo airline VIRGIN GALACTIC
operating Boeing 737-200 and Convair 580 Virgin Galactic is an American-based, British-
owned commercial spaceflight company
aircraft.
which plans to provide suborbital spaceflights
OPENSKIES to space tourists.
WIDERE
that offers superior service, competitive fares Wideres Flyveselskap AS, trading as Widere,
and exceptional value from Paris Orly to operates 42 Bombardier Dash 8 aircraft, on
New York Newark and JFK for just over 100 domestic and international routes for over 2.8
passengers per flight. million passengers yearly.
CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO
14 | CASE STUDY: THOMAS COOK | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

Electronic Techlog (ETL):

A well-managed improvement
Based on his experience, Stuart Deathridge, Engineering Projects Manager at Thomas Cook
Airlines shares some thoughts on a new electronic techlog (ETL) operational implementation
and benefits

T HE ELECTRONIC TECH log (ETL) is a relatively recent
phenomenon in historic terms having really only emerged in 2004
when Data Systems and Solutions (DS&S) now Optimized Systems and
Solutions (OSyS) commenced development of an electronic techlog (ETL).
Of course, in IT development time, 2004 is like the Stone Age; but lets stick
to historical time and move forward just one year to 2005 when MyTravel
Airways (now part of Thomas Cook Group plc. see below) commenced trial
of an ETL solution. This was certainly a success as in 2006 it resulted in the
first CAA approval of a paperless techlog. Following the 2008 merger of
Thomas Cook and MyTravel, which brought the two groups airlines
together under the Thomas Cook Airlines brand, it was this new entity that,
in 2010, rolled out the ETL solution across the entire fleet.
Today, with an ever growing need to maintain detailed and accessible
records of every stage, step and incident in an aircrafts life, anything that
can contribute positively to that requirement will be of value and, in that
context, the ETL now stands alongside the EFB (electronic flight bag) as
part of the integrated systems architecture that is a modern commercial
aircraft. And the ETL architecture has to sit within that overall architecture.
Fig 1: An ETL system architecture
CONSIDERATIONS AND BENEFITS
However, as with any software implementation, there are a few things that
have to be considered when introducing an ETL application.
First of all is the architecture which will need not only to fit with the
wider systems architecture but also will need to be able to accommodate
current hardware and software as well as any that might be introduced in
the foreseeable future. The hardware and operating system themselves also
need to be considered for their compatibility, scalability and ease of use by
the pilots and engineers who have to handle them too many good ideas
have failed through the hardware and operating system making life more
difficult for users. Its a similar story with process and procedures which
must add value for users and, again, work with all of the other internal and
external priorities and constraints that govern modern aircraft operations.
Continuing this user-led theme, a key component in any ETL
introduction will be the training of users as part of creating that end user
buy-in on which long term success will depend. It will also be important to
plan both the development program and the change control process so that
a key component in any ETL introduction will be the
training of users as part of creating that end user buy-
in on which long term success will depend.
everybody knows what their part will be and so that the implementation
is predictable and managed to create least disruption to the normal flow of
business.
But, get this right and a number of benefits will flow from the
new system. For the future you can expect a timely reception of aircraft
data, no more need to wait until logs have been completed and handed
over or uploaded. And a timely reception of data means that identified
tasks and repairs will be planned and executed more quickly to give less
costly aircraft on ground (AOG) delays. Not only will the data be timely
but it will also be more accurate which improves the quality of the
resulting records (very important all-round) but can also contribute to cost
savings with more reliable data supporting less need for contingency over-
ordering of parts and consumables. Again, putting that into context, the
data will be more usable for multiple uses such as a better understanding
of fuel usage for ETS (Emissions Trading Scheme) purposes, invoice
reconciliation etc.
SELECTION
The next stage is to select the various components of the new system
starting with the hardware the class of host device to be used. The first
choice will be to use the existing EFB architecture, if that exists, and that
can offer a lot of benefits, not least getting best use from hardware and
architecture that is already in place. But if the ETL is to be stand-alone,
then the choice will be much as with EFBs, i.e. between laptops and tablets.
Given the working expectations of the equipment, quite a few users opt for
ruggedized models of whatever they choose.
With the hardware, it will be necessary to select an operating system
although this will often be a part of the overall system chosen. And finally,
there has to be a telecoms service provider selected to link the ETL to the
external systems that will use the data it collects. Several considerations
will need to be taken into account. How well will the ETL be able to
communicate with the wider systems that use its data? Is in-country home
coverage and performance good and, given that aircraft tend to spend a lot
of time away from their home country, how good are the roaming partners
and availability away from home? Finally, how good is the backup and
support for telecoms should they go wrong?
PROCESS AND PROCEDURES
Whatever new system, architecture and components are chosen, the new
system will have to operate within the current business and might well
impact on processes and procedures. Sometimes, current processes and
procedures will need to be modified to accommodate the new system and
sometimes the new system will generate information and opportunities
not previously available and that, with a few changes to processes and
procedures, can add significant value to the operation.
Experience suggests that you should spend as much time on this as you
can. Most procedures only need wording change but there might need to
be new ones to cover the control and development of the system. While
the regulatory requirements dont change, the methodology to support and
MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | CASE STUDY: THOMAS COOK | 15
meet those requirements will change with the new methods of collecting,
collating and delivering data.
Also, any new installation on an aircraft will need regulatory approval,
certainly for the new system in any particular airline and usually separately
for each type of aircraft fitted. Good advice is to engage with your
regulator early. We found that even though the ETL was introduced as
direct replacement for the paper, mimicking all functionality of the old
system, formal applications had to be made to the local regulatory office for
software changes affecting functionality.
SOFTWARE UPGRADES AND ROLLOUT
Often the most stressful time in any implementation is the software go-live
and the roll-out of the new system across the fleet and business. This need
not be the case if a few simple steps are taken. Speaking from experience,
Id say plan well ahead and remember that development, testing and
deployment are all likely to take longer than first expected. In particular,
and harking back to that user buy-in that we mentioned earlier, make sure
that thorough user acceptance testing is conducted and that note of any
feedback is taken and acted on.
A good idea is to form a steering group to develop ideas, collate feedback
and ideas from the testing process, define and identify goals and targets,
and manage the transition by enforcing control and restraint, especially to
avoid specification creep. The group should also take note of any lesson
learnt. Rollout can take too long if you have a dispersed operation; a
steering group brings focus and directional stability to the whole process.
One other piece of advice: investigate and develop software that is capable
of being updated remotely. This will save a great deal of time and also help
to support consistency across the system if all updates are conducted with
one procedure.
PERCEIVED SHORTCOMINGS
There will be some issues with most installations and these can result from
either equipment or software malfunction (less likely but dont discount
it) or lack of understanding on the part of users (more likely, especially if
training has not been up to scratch see above). Sometimes youll be told
that the ETL cannot establish a connection it must be U/S! for which
there can be a number of reasons in the telecoms or even in the use of the
equipment by pilots and engineers. The important thing is to establish what
is really wrong, and ensure that the user understands the problem and how
he or she can prevent it recurring. With a complaint such as The ETL
takes longer than the paper log to complete, it is usually in the early days
that users still finding their way around the system can be frustrated but,
again, properly checking what is happening and then ensuring that the user
understands that will avoid anybody feeling that they are on trial with the
new system.
A good idea is to form a steering group to develop ideas,
collate feedback and ideas from the testing process,
define and identify goals and targets, and manage the
transition by enforcing control and restraint, especially
to avoid specification creep.
16 | CASE STUDY: THOMAS COOK | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

The ETL has now

been re-branded
eTechLog and with
its big Fat Finger
Friendly buttons is a
much faster device
to use and indeed
even just to boot up,
which should result
in shorter turn-
around times being
achievable on the line. We are now looking at when we
can roll the Win 8.1 Touch App across the fleet, on the
new devices hopefully in Q2 2014. n

BENEFITS 2013/14 UPDATE

Once the new system is fully installed, up and running and in daily use, the benefits will soon
become obvious enough. We mentioned some before but its worth looking again at those and
others that will flow from the new system:
The availability of near real time data;
Data handling errors will be reduced;
Less time will be spent on data transposition;
It will be possible to reduce the administrative head count;
More time can be spent on data analysis;
There will be graphical warning for OOP (out of phase) and deferred defect thresholds;
OOPs control can reside with Maintrol;
No more lost or late tech log pages;
Continued Maintrol visibility for remote operations.
All in all, as with any system upgrade or, in this case, complete transformation, the changes
cannot be achieved without effort and they will certainly engage a significant number of people
in the critical phases of development and implementation. However, also as with any system
upgrade, the outcome will not only be the better operation of a critical system (in this case the
tech log, critical for maintenance, efficient operation and safety) but also the improvement of
the operation and the revelation of information and opportunities which, if properly leveraged,
can add real value to the efficiency and cost of the operation.
CONCLUSIONS
An ETL application presents a major shift in attitude towards the handling of log data which
means that you and your regulator will be embarking into new territory; so it pays to work
closely together from the very beginning. Time and effort invested in training and procedural
changes will pay off with a smoother uptake and less snags during implementation and rollout.
On a wider scale, the advent of EFBs and the paperless flight deck will make future changes
and introductions easier for TCX (Thomas Cook Airlines) and any other operator and,
although it took a while to gain acceptance, we wouldnt try taking it off our line engineers
now! In short, weve only just begun to realise the potential of the ETL.
FOOTNOTE
This article is based on a presentation delivered by Stuart Deathridge to the 6th Annual Flight
Operations Conference in London, December 2012.
Since I gave this presentation in 2012 things have really moved along
for ETL at Thomas Cook. The biggest change is that OSyS have passed
the product on to Conduce Group to maintain and support. Conduce
replaced the backend server infrastructure resulting in substantial speed
and reliability improvements. We now have transmission success statistics
of around 98%. (Previously we were at 92%) Conduce also provided a new
website which gives us a Google map view of where the ETLs are around
the world.
The current ETL in use with the fleet works on Windows XP Panasonic
ToughBooks some of which are now nine years old and have given
remarkable service in the demanding line environment. This year
Panasonic launched the ToughPad FZ-G1 and in October Microsoft
released the all new Windows 8.1 operating system. Conduce immediately
put together a development team to produce a Tablet Touch application
to realise all the advantages of the ToughPad, along with the new User
Interface for Win 8.1
THE THOMAS COOK GROUP
The Thomas Cook Group is an international leisure
travel group and tour operator that was founded in
1841 and, today, has operations in 22 countries. Group
sales are currently running at 9.8 billion per annum
and the group serves 23.6 million customers. Airlines
in the group include Condor Frankfurt & Berlin;
Thomas Cook Airlines Belgium; Thomas Cook Airlines
Scandinavia; and Thomas Cook Airlines UK.
STUART DEATHRIDGE
MANAGER, PROJECTS, THOMAS COOK AIRLINES
Stuart joined Thomas Cook in 2000 as
a Technical Liaison Engineer and has
held a variety of positions. He currently
manages Engineering Projects with a
portfolio of responsibilities including
entry into service of fleet aircraft,
new aircraft systems specification, aircraft return off
lease preparation, interior refurbishment, airline /
engineering CNS ATM evaluation, strategy and policy.
Stuart also manages development, implementation
and certification of aircraft information management
initiatives including an Electronic Technical Log System.
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18 | WHITE PAPER: IBM& AIRBUS | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

Big data management for

optimized fuel efficiency
Nishant Balakrishnan Senior Managing Consultant Travel &Transportation, IBM Global Business
Services at IBM and Nico Metzger Marketing Manager, Airbus Services and Customer Support at
Airbus explain big data management for optimized fuel efficiency

However, it is very clear that fuel is one of the largest cost factors. Airlines today spend
between an estimated 30 percent and up to 50 percent of their operational expenses
on fuel. This was not always the case.
T HE AIRLINE INDUSTRY today faces a
number of challenges that demand innovation
in a range of operating areas. The market, if not hostile,
is certainly not an area for operating an airline in
anything but the most efficient and effective manner.
Reduced demand, high oil prices, climate change
initiatives, fierce competition and a heightened risk of
passenger compensation claims have combined to create
the conditions for a very challenging environment. At
the same time, the industry has to focus on
improvements for which getting it right will more or
less be taken for granted, while failure can result in loss
of business and reputational damage.
Airbus and IBM are working together to transform
Airbus fleet solution offerings, which will provide
airlines and operators with advanced IT services
for maintenance, engineering and flight operations.
These fleet service offerings will enhance operational
efficiencies, help airlines to manage their aircraft more
effectively and improve customer service by smarter use
of big-data.
Fuel efficiency has been identified very early as one of
the key areas where the optimized management of big
data can bring large benefits for airlines. This is why
Smarter Fleet for Fuel Efficiency is one of the very first
fields for application of this process from Airbus.
THE AGE OF CHEAP OIL IS OVER
It is an ever-present fact of business life that costs
for airlines and aircraft operators continue to rise on
several fronts. However, it is very clear that fuel is one
Getting the math right
of the largest cost factors. Airlines today spend between
an estimated 30 percent and up to 50 percent of their
operational expenses on fuel. This was not always the
case.
If we look a bit further back into the past we see
that for a very long time the costs for fuel were not of
predominant importance for airlines. In fact, up until
ten years ago the price for a barrel of oil had never
exceeded $40. From the early 2000s onwards, the price
of oil started to rise inexorably and has now passed the
mark of $100 per barrel.
The common wisdom might well tell us that no one
believes forecasts, but everyone wants to hear them:
nevertheless, it is unlikely that the price of oil will ever
again come down to where it was ten years ago. On
the contrary, one can conclude that the age of cheap oil
is over and that the fuel cost pressure on airlines will
continue and possibly increase.
In the light of ever increasing oil prices one should
not forget the high value money savings that can be
generated through even small savings in fuel burn. A
typical airline of some 50 aircraft, like the Average Airlines
depicted left, requires some 600,000 tons of fuel each year
and has to pay an annual fuel bill of almost $600million
under current market conditions.
So if the airlines fuel consumption could be reduced by
only 2%, this would save an amount of some $11million.
That is equal to the amount that an airline has to pay to
lease a single-aisle aircraft for several years!
CURRENT AIRLINE FUEL SAVING
POTENTIAL
In light of the relentless and continuous increase in oil
price between 2005 and 2010, initiatives have already
been put in place to help airlines reduce their fuel burn.
The fundamentals of these initiatives have been the
optimization of existing processes and procedures.
For flight operations this includes notably the
optimization of flight profiles in order to fly the most
efficient routing at the most efficient speeds and
altitudes, and further operational procedures such
as reduced utilization of the Auxiliary Power Unit
(APU) or one-engine taxi procedures on the apron.
In aircraft maintenance the attention has been turned
to preserving, restoring and further optimizing the
aerodynamic characteristics of the structure, and
the consequent removal of needless weight from the
aircraft.
A further step has been taken with the exploitation
of historical data from several sources to improve
operations. A large number of suppliers on the market
today provide IT systems that allow, for example, a
detailed post-flight analysis to retroactively detect fuel
overconsumption or that help to determine the most
efficient cost index for a planned mission.
All of the mentioned initiatives and techniques
have already proven to be helpful. Airbus believes
that overall fuel consumption could be reduced by as
much as eight percent, if the full panel of measures is
efficiently utilized and fully synchronized.
FUTURE AIRLINE FUEL SAVING
POTENTIAL: STEP CHANGE REQUIRED
It is becoming evident across several sectors, not only
aviation, but also transportation in general or banking,
insurance and the public sector, that data is comparable
to a precious resource. And what is true for a natural
resource such as crude oil also applies to raw data: it
is not of great value if it is not refined and properly
treated!
Therefore, one needs the appropriate techniques to
unlock the full value and potential of real-time and
historical data, which has been extremely difficult up
until now.
The main challenges for an efficient, platform-based
big data management can be found in four different
areas, as depicted below:
(i) The efficient gathering of large amounts of data
from multiple sources;
(ii) The deployment of appropriate techniques to
extract the value from data;
(iii) The cross-domain collaboration of several
functional entities within the organization;
MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | WHITE PAPER: IBM & AIRBUS | 19
(iv) The help to real-time decision making and reacting
to operational incidents.
By breaking down the general concept of the big
data management platform to the requirements of
an advanced fuel efficiency management system,
some key elements come into the picture. These are
indispensable for building a solid foundation as well as
for significantly increasing the potential for fuel savings.
AIRCRAFT RAW DATA
The very foundation of any efficient data management
system is undistorted and unbiased raw data and
an unlimited, unconstrained access to it. What is of
particular importance to an airline could be the use
of QAR/DAR (Quick Access Recorder/Data Access
Register) raw data, if possible without a pre-treatment
through a Flight Data Monitoring (FDM) system.
BIG DATA
The term big data is pervasive, and yet still the
notion engenders confusion. Big data has been used to
convey all sorts of concepts, including: huge quantities
of data, social media analytics, next generation data
management capabilities, real-time data, and much
more. Whatever the label, airlines are starting to
understand and explore how to process and analyse
a vast array of information in new ways. In doing so,
a small, but growing group of pioneers is achieving
breakthrough business outcomes.
The challenge arising from big data is not simply the
volume of data, as the name might suggest. Volume,
though, does play a major role, especially when
one considers that much of this is historic data that
cannot be accessed through classic queries because it
is simply too large. The challenges are multi-layered.
Having said that, fuel related data generated could be
large volume once FDM, ACMS (Aircraft Condition
Monitoring System) and FCPC (Flight Control Primary
Computer) are considered. Traditionally, airlines have
been storing FDM or ACMS data but seldom are they
used to their full potential especially in co-relationship
with each other. Also the velocity at which new data
is produced and needs to be processed can pose issues
for conventional techniques of data reception and
20 | WHITE PAPER: IBM & AIRBUS | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014
treatment. Half of in-flight data is generated by engines
in a six hour flight not to mention about the in-flight
and on-ground/maintenance data generated by new
generation aircraft. The airlines would need to adapt to
new techniques to manage and make the most of these
data. An advanced data management system, such as
one required for fuel efficiency management, needs data
from numerous sources and must be equipped to deal
with a large variety of data, which comes from sources
like the maintenance information system (MIS), flight
planning, crew scheduling, in-flight, historical or other
external sources such as weather, ATC (Air Traffic
Control) and seasonal variations, to cite but a few.
The data coming from these sources can range from
being highly structured, like application data,to highly
unstructured, such as textual data.
Additionally, the accuracy of data must be assured. It
is self-evident that a decision can only be as good as
the information on which it is based. The source and
information need to be trustworthy so that operations
can confidently make data driven decisions that rely on
more than judgement alone. Leading airlines need to
use smarter technologies to harness big data to define
fuel management strategy along with other departments
such as maintenance, commercial, customer loyalty, in
an effort to make more holistic and cost-wise decisions.
This would lead to further opportunities that may, as yet,
be difficult to comprehend or anticipate today.
ASSISTANCE WITH REAL
TIME DECISION MAKING
As previously mentioned on the current potential for
fuel savings, several products for the post factor analysis
based on sophisticated analysis of historical data exist.
Gaining a sound understanding of what has happened
in the past is essential for future analysis.
A large and yet untapped potential to increase fuel
saving performance lies in real-time optimization. In
practical terms this means the immediate detection
of operational events and incidents, identifying a
smaller or larger panel of potential solutions and then
implementing one of them based on certain decision
criteria and the subsequent communication within the
organization.
HOW TO MAKE THE STEP CHANGE
As ever increasing oil prices have become the norm,
a variety of measures and techniques has been
successfully implemented. A game changer is required
to further improve the fuel saving potential and cost
for the airlines. This can be realized through the
combination of a direct access to aircraft data and
forward-looking IT technologies with efficient big data
management and real time optimization. n
Airbus S.AS 2013. Photo by P. Masclet
AIRBUS
Airbus is the worlds leading
aircraft manufacturer of passenger
airliners, ranging in capacity from
100 to more than 500 seats. Airbus
champions innovative technologies
and offers some of the worlds most
fuel efficient and quiet aircraft. Airbus has sold over
13,600 aircraft to more than 360 customers worldwide.
Of these, more than 8,100 aircraft have been delivered.
Airbus has design and manufacturing facilities in
France, Germany, the UK, and Spain, and subsidiaries
in the US, China, Japan and in the Middle East. In
addition, Airbus provides a worldwide network of
customer support, training and spares centres.
IBM
International Business Machines
Corporation (IBM) is an information
technology (IT) company operating
in five segments: Global Technology Services (GTS),
Global Business Services (GBS), Software, Systems
and Technology and Global Financing. GTS primarily
provides IT infrastructure services and business process
services. GBS provides professional services and
application management services. Software consists
primarily of middleware and operating systems
software. Systems and Technology provides clients
with business solutions requiring advanced computing
power and storage capabilities. Global Financing
invests in financing assets, leverages with debt and
manages the associated risks.
Also the velocity at which new data is
produced and needs to be processed can
pose issues for conventional techniques
of data reception and treatment. Half of
in-flight data is generated by engines in
a six hour flight
NICO METZGER
MARKETING MANAGER, AIRBUS SERVICES AND CUSTOMER SUPPORT
Nico holds a degree in aeronautical
engineering and studied at Berlin
Institute of Technology (TUB) and
Toulouse French Civil Aviation University
(ENAC). His career started in 2009 as
an Analyst in the Market Research and
Forecasts department of Airbus Strategy, on airline
fleet and network forecasting for Global Market
Forecast (GMF). In his current position he is in charge
of commercial activities for Airbus Services and
e-Solutions for Maintenance & Engineering as well as
for Smarter Fleet, Airbus and IBM.
NISHANT BALAKRISHNAN
BUSINESS DEVELOPMENT: AIRBUS SMARTER FLEET SOLUTION
(AIRBUS-IBM JIA) SENIOR MANAGING CONSULTANT & SME GLOBAL
CENTER OF COMPETENCE TRAVEL &TRANSPORTATION, IBM
GLOBAL BUSINESS SERVICES
Nishant is an aviation industry
consultant with focus on flight
operations and maintenance &
engineering. He has been involved
in strategy consulting engagement
for several airlines during seven years
in IBM and has experience in maintaining aircraft
and managing medium sized fleets. Nishant holds
a degree in mechanical engineering, specialization
in aeronautical engineering (air frames and engine)
and business management. In his current role, he
is responsible for business development of Airbus
Smarter Fleet solution powered by IBM technology.
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The World according to IT

...and me!
Predictions for 2014
Identity as a Mega Trend
Just as the leftover Christmas fare was starting to look (and smell) decidedly dodgy in
my fridge, the concept of casting out the old and bringing in the new inspired me to
consider some technology predictions for the new year. One topic that really stands out
for me as a mega trend that is going to affect us all is Identity. Paul Saunders

I N DECEMBER, WE witnessed one of [the] most

sophisticated data thefts ever when thieves stole
the identities of 70 million customers of U.S. retail giant
Target. In January, Target indicated that its critical
Christmas sales had been negatively impacted by the
breach. IdentityBreach.com lists 3,525 identity breach
news items over the past five years with the Heartland
Payment Systems 130 million credit card thefts topping
the list. The 2013 Identity Thief crime comedy film
starring Jason Bateman and Melissa McCarthy aside,
the risks and impacts to individuals, corporations and
governments (Ed Snowden and the NSA) is no laughing
matter.
At home, our tastes, our purchases, our opinions, the
places we go, the people we meet, our sights and sounds
are all documented online to some extent. Im assuming
dear reader that if youre reading this then that statement
applies to you as much as to anybody. It isnt beyond the
wit of man to expose the digital footprints of the people
around us. With social media and consumer technology
creeping into the work place and even the cockpit, the lines
are blurring between what elements of your personal
data belongs at home and which belongs at work.
How many readers have separate Apple or Google
accounts for work and for home devices? How many of
you bring your own devices (BYOD) to work? How many
readers use the same Skype or Windows Live account at
work and at home? How many make online purchases
or stream their favourite media on work devices? If
you add into the mix the complex web of information
management integration, social CRM and collaboration
tools, then you are starting to get a picture of the scale
of your digital footprint and how difficult it becomes to
separate business from pleasure. Gone are the days of
your employer simply tracking basic personal details to
control your access to network resources and to ensure
you get paid on time. Progressive employers are seeking
the same personal access as advertisers in order to best
serve your digital requirements. This might be to drive
rostering, deliver smart context to your information
requests, and to track your activities without you having
to duplicate that data into forms and databases (think
expense claims, time sheets, etc.).
The identity mega trend I highlighted involves two strands. One is to allow
the simple capture and utilisation of that user identity data by an interested
employer. The regulators are already taking a keen interest in this topic with
some on-board connectivity technologies being held back through fear of the
security implications a couple of examples being the segregation of networks
on board aircraft and allowing crew devices to talk to each other. The other is
associated with an individuals control over their online data and the ability of
businesses to protect their customers data from those with malicious intent.
Like Target, businesses that cannot protect customer data will lose sales and see
customers migrate to competitors. With the realisation that it is likely that some
systems are not as secure as people think, I believe that in 2014 identity data
will be treated as carefully as or even more carefully than money. Or, at least,
thats how I see it. n
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will be published in the next eJournal.
22 | WEBINARS | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

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In our next issue well be addressing several key topics of the
day. This will be an eclectic issue ranging across Operations
Control Centre (OCC) and Hub Control Centre (HCC) to IT
integration, connected aircraft and fuel costs. .
Case Study: OCC and HCC upgrades at Aeroflot
Case Study: IT integration
White Paper: Connected Aircraft
White Paper: Fuel Cost Optimization
Look out in April for your next
Aircraft IT Operations bringing knowledge to your desktop.

Subscribe here for free

it takes a few moments.
 Vendor FLig ht2014Log
MARCH/APRIL | AIRCRAFT IT OPERATIONS | VENDOR FLIGHT LOG | 25

An insight into ETS Aviations

beliefs and good reputation
David Carlisle, founder and CEO, ETS Aviation Ltd
ns of Training Director and Director of
David was a pilot/manager until about five years ago and held positio
Europe he led political, technical and
Flight Operations. In his role as Director of External Affairs at NetJets
fractional aviation business in Europe. He was
regulatory projects that influenced the growth and stature of the
as a pilot and as a manager how management
on the board of the EBBA and BBGA and experienced first-hand,
terms of safety, regulation and operational
of complex operational data can be decisive for an operator, in
g high quality complex software systems that
efficiency. In 2009 he founded ETS Aviation with the goal of creatin
tancy services for a low cost rental package.
reflected the wish list of the target users, combined with consul

AIRCRAFTIT: Your name, your job title and the
name of the business?
DAVID CARLISLE: David Carlisle, founder and
CEO, ETS Aviation Ltd.
AIRCRAFTIT: How did ETS Aviation get
started?
DC: Two things triggered the start of the
company five years ago. First, I had seen in the
aviation companies I had worked for just what
transformational impact smart software can have on
their operations. Second, I believed it could be done
at a lower cost than seemed to be thenorm in the
industry. So I was on a mission to provide a high-
value, low-cost software plus consultancy model
for the aviation business. I wanted to be the first to
really make it happen.With the arrival of carbon
accounting in Europe, I saw the perfect opportunity
to put my ideas into action, and create a tool that
would manage the entire carbon data collection,
analysis and reporting function so that operators
could meet their new obligations at the click of a
mouse. And thats where Aviation FootprinterTM
came from. We followed this with Fuel Saving
software and support services, via our Aviation
FuelSaverTM program. The rest is history with over
130 customers worldwide.
AIRCRAFTIT: What is the guiding business
principle that drives ETS Aviation?
DC: To develop smart products that lead the way,
and to deliver a service that exceeds our customers
expectations.
AIRCRAFTIT: What is the attraction of aircraft
operations related Software and Hardware?
DC: I wanted to create software solutions for the
operations team that had the same effect as the
autopilot in a cockpit environment. The autopilot
helps the pilot keep a high level of situational
awareness by managing a very labor-intensive task.
Our software does the same. It enables management
teams to focus on improving efficiency, safety and
cost rather than spending endless hours processing
and analyzing streams of data. If you look at our
interfaces, they are a little bit like autopilots.
AIRCRAFTIT: What has been ETS Aviations
greatest business achievement to date, and why?
DC: Im very proud of two of our achievements.
In less than two years, our software Aviation
FuelSaverTM has become the market-leader in fuel
efficiency and was recently selected by some of
Europes largest air carriers and, equally as important,
some of the smaller airlines. Our other achievement,
I believe, is to have reinvented the value principle.
Our products are smart, high performance tools that
provide extraordinary value for money. Similarly,
our consultancy services offer amazing expertise, all
available at a very low cost.
AIRCRAFTIT: What have been ETS Aviations
disappointments and what have you learned
from them?
DC: I am always disappointed at how slow airlines
are to react to a cost-saving opportunity. We
sponsored a survey that identified that fuel-saving
was second only to safety in terms of priority.
But the majority of the airlines are still using DIY
systems to track their fuel efficiency. It was hardly
surprising that so many were disappointed with the
results. What I have learned is to be persistent. We
are getting the message out there via conferences,
educational webinars and exhibitions. We keep
improving what we offer, and fuel costs keep rising,
so the business case gets stronger year by year.
AIRCRAFTIT: In a sentence, how would you
summarize what ETS Aviation does for aircraft
Operations customers?
DC: Simplifies the analysis of complex operational
data, and improves operational efficiency.
AIRCRAFTIT: What is new on ETS Aviations
development horizon?
DC: Weve just launched a new FuelSaverTM Pilot
Interface with one of our UK customers. Its a very cool
addition to the system because for the first time, pilots
are actively involved and can see their contribution to
the fuel efficiency program. The handheld application
appeals to their competitive nature, as well as being
helpful in planning fuel uplifts and identifying
immediate fuel efficiency opportunities. Next we are
launching a completely new stand-alone product
which can also be linked to Aviation FuelSaverTM
or FootprinterTM that will generate really significant
additional savings and cost efficiencies. Its the result
of a great deal of development work with one airline,
but it has the potential to solve costly problems for all
kinds of airlines, large and small.
AIRCRAFTIT: What do you want your customers
to say about ETS Aviation?
DC: Agile, professional and focused on solving my
problems. I love their user-friendly software and
customer service. ETS Aviation provides sophisticated
software supported by expert consultancy at low cost.
AIRCRAFTIT: David Carlisle, thank you for
your time.
26 | WEBINARS | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

Past Webinars: building a library of Aircraft Operations IT intelligence

Build your own Flight Operations Software Demo Webinar Library. Search through and sign up to view the convenient video recordings of all previous Live
Flight Operations Software Demonstration and Masterclass Webinars at the following link: www.aircraftit.com/Operations/Webinars/Past.aspx
This exceptional video library contains recordings of Live Software Demonstrations and Masterclasses from the following major IT Vendors: Arconics, Flightman,
AIR SUPPORT, ETS Aviation, BYTRON, Smart4Aviation, Flight Focus, OSyS, FuelPlus, Flygprestanda, Evoke Systems, T&A Systeme, SITA, AvioVision, FLYHT, plus
more. An outline of four recent Webinar Recordings can be seen below.

Mobile Fuel Efficiency

(Pilot Interface) software Thales end-to-end EFB
demonstration and Data Masterclass Webinar (an
Masterclass Webinar introduction to TopWings)
16th January 2014 30th January 2014

n SESSION OVERVIEW n SESSION OVERVIEW

Sign up to view this Webinar recording and Sign up to view this Webinar recording
Join ETS Aviation for their 2014 Fuel Saving an excellent chance to learn about
Webinar. During the recording you will see TopWings, the unique, ground-breaking
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software solution which puts key live fuel- and operators with a total end-to-end,
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the up-take of fuel efficiency initiatives for process designed to provide airlines and
your operation and how this can optimize operators with a precisely customized EFB
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INTERACTIVE INTERACTIVE
VIEW WEBINAR DETAILS VIEW WEBINAR DETAILS
CLICK HERE TO VIEW THE CLICK HERE TO VIEW THE
WEBINAR RECORDING WEBINAR RECORDING
 MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | WEBINARS | 27

About the Live Software Demonstration Webinar Recordings How it works.

Whether you missed them the first time around, need to refresh your understanding of available systems
before making a key decision or if you are building a reference portfolio of relevant knowledge, these past
webinar recordings will add vital market intelligence to your established professional skills. Theyll improve
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software solution demonstrated.
Visit: http://www.aircraftit.com/Operations/Webinars/Past.aspx
Use the scroll option or view the details of the latest recorded sessions on the right and select a
Webinar recording you would like to view.
Next click Register for Recording and enter your details.
Once approved the video file will appear in your Members Area at the Aircraft IT website.
You can then view the Webinar recording as many times as you wish, share it with your colleagues
and retain it as part of your own market intelligence reference library.

New Webinar Recording

SITA e-Aircraft, end-to-end Search Engine
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(including demonstration of for past webinars a richer
experience.
SITAs Flight Monitor; iPad
eFF; CrewTablet)
13th February 2014

n OVERVIEW
Success comes at a price. Aircraft IT
Webinars have proved popular for vendors
n SESSION OVERVIEW and readers alike with more than 100 past
Sign up to view this Webinar recording webinars on leading aircraft IT solutions
and join industry giant SITA for an now available, and more to come. Thats
introduction to their ground-breaking the success. But with so many webinars to
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and passengers all available additionally
on a mobile / iPad platform. During the So weve greatly enhanced your webinar
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cockpit applications.

INTERACTIVE INTERACTIVE
VIEW WEBINAR DETAILS SEARCH FOR WEBINARS
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WEBINAR RECORDING WEBINAR SEARCH EXPERIENCE
28 | AIRLINE & AEROSPACE MRO AND OPERATOINS IT CONFERENCE | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

VENDORS EXHIBITING THEIR SOLUTIONS AT MIAMI THIS YEAR INCLUDE

EVENT PREVIEW: Airline & A IRCRAFT IT WOULD like to invite you to

Aerospace MRO and Operations

attend the Worlds leading aviation IT
conference dedicated to MRO/M&E and Flight
Operations IT Solutions: the Airline & Aerospace MRO
Very good for networking and offers
& Operations IT Conference Americas a broad prospective on the market.
IT Conference THIS 2014 CONFERENCE FEATURES
New EFB & MRO/M&E IT Vendors Showcases
Over 40 Vendors exhibiting their latest software and
Flawlessly organised.
Boeing

AMERICAS, MIAMI: 18th & 19th MARCH 2014 hardware solutions

Dedicated Flight Operations and Maintenance IT
tracks in the agenda inc: case studies and workshop
aircraft operators, MROs and OEMs with a one-stop
shop to be able to review and demo the latest cutting
HYATT REGENCY MIAMI HOTEL, MIAMI, FL, USA sessions. Key topics: Tablet Strategy for Flight
Deck, Hangar and Line Maintenance, Big Data,
edge technology, designed to streamline and increase
aircraft maintenance and flight operations efficiency, as
Aircraft Connectivity, iPad vs Windows EFB, ETL, well as reduce costs dramatically. From the latest iPad/
The worlds leading aviation IT conference for MRO/M&E and flight Maintenance e-signatures, MRO Data Migration, Tablet solutions for the Flight Deck or Hangar to a
operations solutions returns to Miami in 2014 bigger and better! Software Implementation best practice plus lots
more.
complex maintenance management system.

THE CONFERENCE PROVIDES A NUMBER

WHY ATTEND AS A DELEGATE
The Airline & Aerospace MRO & Operations IT
Conference Americas, returns to Miami for 2014
An excellent event. It was fantastic to meet with people who are at different points in bigger and better than before with: 40+ of the worlds
a M&E selection, implementation and online process. So much knowledge in one spot. leading IT vendors exhibiting their solutions; Listen to
keynote presentations and case studies; and take part in
Transport Canada interactive workshop sessions.
It is the only event in the world that provides airlines,
OF SUPERB OPPORTUNITIES
A large exhibition area allows airlines, aircraft
operators, OEMs and MROs the opportunity to try
out the major software and hardware IT systems
from 40+ the worlds leading vendors. See over
the page for a full list of vendors exhibiting their
solutions and learn more about the software and
hardware you will see.

Excellent. I found the conference to
be very informative and relevant. The
contacts weve made will likely prove
very useful in improving the operations
of US Airways.
Director Operations Engineering,
US Airways
A two day agenda of presentations, case studies and
interactive workshops given by industry experts
and the airline/MRO IT users themselves, discuss
the latest trends and innovations in this rapidly
developing sector of the industry. New for 2014! EFB
and MRO/M&E Software vendor showcase.
Network with your peers from other airlines and
MROs from across the Americas region. Learn from
their experiences, recommendations and exchange
ideas. 350+ delegates will be in attendance.
LIVE SOFTWARE DEMONSTRATIONS
One of the key benefits of this event is that it allows
airlines, aircraft operators, MROs and OEMs with an
excellent chance to review and demo all the major
software and hardware solutions in one place, in 2 days.
Extended refreshment breaks during the presentation
programme allows lots of time to browse the exhibition
area, and:
Try out all the major MRO/M&E and Flight
Operations Software and Hardware solutions from
the worlds leading vendors and see how they can
benefit your company.
Discuss with the vendors best practice and how to
overcome any problems you may be having with your
current systems.
Try out all the latest upgrades and add-ons to
compliment your current systems.
MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | AIRLINE & AEROSPACE MRO AND OPERATOINS IT CONFERENCE | 29
CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO
180mm Trim
MRO /M&E SOFTWARE YOU WILL BE
ABLE TO DEMO INCLUDES
Fully Integrated End-to-End MRO/M&E Solutions.
Supply Chain Solutions Software.
Digital Documentation Management Solutions/CMS.
MRO Solutions Linked to Enterprise Wide Software
(ERP etc.).
Full scanning Services for Paperless Solutions.
iPad/Tablet Solutions for the Hangar and Line
Our airplane knowledge
Maintenance
is your training advantage.
FLIGHT OPERATIONS SOFTWARE AND
HARDWARE SOLUTIONS AVAILABLE TO
DEMO INCLUDE
iPad / Win 8/ Tablet solutions for the Flight Deck. The Boeing Pilot and Technician Outlook forecasts a demand for a million new
EFB (Electronic Flight Bag).
Flight Planning Solutions.
personnel over the next 20 years. Boeing is helping the industry meet that demand
Fuel Saving Solutions. through the unmatched expertise of our global team and a growing network of training
ETL (Electronic Technical Log).
Operations Cost Management. campuses and industry partnerships. Innovative solutions for a new generation of pilots
Optimising Weight & Balance Software. and maintenance technicians. Thats the Boeing Edge.
FOR EVENT INFORMATION
AND REGISTER YOUR DELEGATE PLACE boeing.com/boeingedge/ightservices
CLICK HERE OR CALL +44 1403 230888
Email: stephen@aircraft-commerce.com
30 | WHITE PAPER: AVIATION EXPERTS | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014
Application
Modernization
Marc Borkowsky, Business Analyst and Benjamin Walther,
joint CEO, aviationexperts suggest overhauling legacy
systems for the next generation of information technology
T ODAYS ORGANIZATIONS ARE, to an
increasing extent, confronted with the
challenge to keep their information technology up to
date. The pace of business is rapidly increasing while
congruently, it seems that IT systems that were
state-of-the-art on one day are already out of date by
the next morning.
The ever increasing speed of new technology
developments thus leaves business leaders and
IT specialists facing the question of whether to
modernize legacy systems or to develop and introduce
completely new systems. Weighing off the costs and
benefits of both options can be rather challenging. In
this paper youll discover the advantages and risks of
both approaches and learn how several companies
were able to considerably reduce costs and improve
performance by overhauling their legacy applications.
BOTH SIDES OF THE BUSINESS CASE
Never touch a running system; its a statement
that is well-established within IT departments. Yet,
legacy systems entail considerable maintenance costs
while lacking agility and adaptability. But todays
companies are often stretched to make the difficult
comparison and assessment of the trade-offs of either
recycling legacy systems to pave the way for state-of-
the-art software or, in contrast, modernizing current
applications.
If done right, companies can realize substantial cost
savings by following the example of the City of Fort
Worth in the State of Texas, USA. By modernizing
its legacy applications, the city is saving $850,000
of ongoing costs for these applications each year.
The Irish Life Group, Irelands leading life and
pensions company, may serve as another great
example: it found that an 80% reduction in operating
expenses could be achieved through an application
modernization program. Productivity gains and
improved agility of its systems for future innovations
were an additional benefit.
The key question, of course, does not come out
of the blue: the ever increasing speed of change in
todays business environment calls for adaptive, lean,
and yet efficient IT applications that are customized
to the functionality required for the respective
industry. However, the reality in many companies
provides for a very different picture. The portfolio of
applications used today is in many cases outdated and
lacks flexibility which, in turn, results in a hindering
of operational efficiency. But today more than ever,
companies need a strong basis for differentiation,
responsiveness, and agility to win customers.
This naturally includes an up-to-date portfolio of
applications that enables them to create even more
value with what they have. Otherwise, there are many
competitors gladly willing to overtake you and put
them out of the picture.

the ever increasing speed of change in todays business environment calls for
adaptive, lean, and yet efficient IT applications that are customized to the functionality
required for the respective industry. However, the reality in many companies provides
for a very different picture.
LEGACY APPLICATIONS
ARE SO YESTERDAY
Yet, these legacy applications have been supporting
a multitude of companies processes for years now,
while providing insights and important information
for employees. But the fact remains; they can hinder a
company from exploiting its full potential due to their
high complexity and integration. Another implied risk
with legacy applications is that they are bound to hide
processes or functions that are overlapping one another.
The term lean certainly describes something else. Of
course, one of the downsides you also need to keep
in mind is that a large legacy portfolio is constantly
demanding of extensive and thus costly maintenance
efforts, amplifying its inefficiency. And we hardly need
to mention that all of this may well be happening at the
expense of innovation.
Legacy systems get old, too. In the case of information
technology, it is the changing environment that makes
applications and software become a legacy. Interfaces
to neighboring applications and databases are out-of-
date and user interfaces do not correspond to todays
standards with regard to graphics and guidance. In
addition, maintenance costs are further increased because
extensive software testing is necessary even when only
small extensions or functionalities are to be added.
GET THE MOST OUT OF EXISTING
APPLICATION PORTFOLIOS AND
PREPARE FOR FUTURE CHALLENGES
The challenging task now is to find the right strategy
aiming at upgrading your existing application portfolio
to meet future demands. When done in the right
manner, costs can be reduced while simultaneously
improving performance, reliability, and efficiency.
But why should one focus on the modernization of
legacy applications instead of buying new software which
while legacy applications may not be state-of-the-art anymore, in many cases
they comprise an inconceivable number of customized and perfectly tailored functions
which have been developed over years.
is currently state-of-the-art?
Fair enough. The aviation industry has always kept pace
with if not pioneered technological developments. Hence,
while legacy applications may not be state-of-the-art
anymore, in many cases they comprise an inconceivable
number of customized and perfectly tailored functions
which have been developed over years. Replacing these
applications with completely new systems may often be
a trade-off between increasing usability and decreasing
functionality.
In light of the above, we have created an approach
in which replacing legacy, but well-proven and highly
customized systems, is not the only option for achieving
state-of-the-art performance. In fact, with regards to
finance and processes, the modernization of applications
is often found to be more efficient. Nevertheless, we
believe that it is of crucial importance to choose a
holistic approach considering the three core topics of
each application modernization: usability, data integration
and storage, and new functionality.
USABILITY. Legacy systems often lack a state-of-
the-art user interface, resulting in complex and time-
consuming processes. Replacing these by choosing
the latest graphic frameworks, leads to enormous
improvements and savings.
DATA INTEGRATION AND STORAGE. Since
the availability of data has rapidly increased during
the last few years, the integration and storage of
information is an inevitable part of every application
modernization. Thus, it is possible to further enhance
and accelerate processes by providing the right
information at the right time.
NEW FUNCTIONALITY. Due to modern
technologies, the opportunity to develop and
implement new functionality is available. In addition,
new architectural concepts allow a simplified
approach for integrating improvements.
MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | WHITE PAPER: AVIATION EXPERTS | 31
THE DEVIL IS IN THE DETAIL
But how does an application modernization work?
Initially, the present legacy system and its applications
need to be analyzed and assessed for functionality,
efficiency, and adaptability. This evaluation serves
as a basis for specifying the desired functions of
the to-be-modernized application. Furthermore,
additional interfaces with other (future) systems
need to be allowed for. The next step is the actual
design and modernization of the existing application,
which is implemented by using a multitude of
different techniques. Test automation, code cleaning,
re-engineering, migration, and extraction of legacy
functions to new systems are only some of these
techniques. Ultimately, the modernized application is
released and can continue its operation.
CREATING TRUE VALUE
To once more illustrate the possible benefits of a legacy
system modernization: one of our recent projects
included the modernization of an Operations Control
System for a major European carrier. As a result, the
carrier was confronted with considerably less expenses
because the modernization incurred only 25% of the
costs compared to the development of an entirely
new system. Furthermore, a new development would
only have included standard functions, missing all the
priceless customized functions that have been added
over the years.
REGAIN COMPETITIVE ADVANTAGE
So, you see, it might well be worth dusting off those
legacy application portfolios; analyzing and assessing
current portfolios in order to determine the best possible
solution for current challenges, taking into account
costs, efficiency, and adaptability. The outcome could be
modern day speeds and efficiencies with all the functions
that your particular business uses and a significant saving
in costs. n
AVIATIONEXPERTS
aviationexperts is an international technology and
consulting company in the aviation industry. Since
being founded in 2009 it advises more than 15
customers in 10 countries. With a team of almost 20
consultants at offices in Frankfurt and Abu Dhabi the
company generated sustainable profits from annual
revenues of more than 1million euros. The business
analyzes and assesses current portfolios in order to
advise the best possible solution for current challenges,
taking into account costs, efficiency, and adaptability.
MARC BORKOWSKY
Marc Borkowsky is a Business Analyst at
aviationexperts and works on projects
with airline clients on topics such as
fuel excellence, process optimization
and legal compliance. Marc graduated
with a Masters degree in International
Business & Law from the Management
Center Innsbruck and holds a Bachelors
degree in Management from the California International
Business University in San Diego (USA).
BENJAMIN WALTHER
Benjamin Walther is one of the two
CEOs of aviationexperts. As a recognized
specialist for aviation IT and operations,
he delivered projects to airlines and
airports around the globe, specializing
in the implementation and execution
of long-term strategies. With his deep
expertise, the international project
delivery experience and leadership personality, Benjamin
exemplifies aviationexperts commitment to change
the clients business. Benjamin graduated in Business
Information Systems from University of Applied Sciences
in Frankfurt.
INTERACTIVE
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ARTICLE AND START OR JOIN A DISCUSSION
32 | TENDERS | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

CLICK HERE TO VISIT THE ASG WEBSITE

Operations Software Tender Upload

Aircraft IT website Operations Software Tender Upload function puts your
requirements in front of all the leading Flight Operations IT Vendors.

US PATENT 82131081

MOUNTS AND CRADLES

DESIGNED FOR TODAYS EFB

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iPAD GALAXY SURFACE 30+ of the worlds leading Flight Operations IT
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STCs available for the following aircraft: professional effectiveness; this time by linking to other
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Visit the Tender Upload page at the Aircraft IT
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Login below with your Aircraft IT Membership
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Click Upload Tender and your information will be
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Once the Tender has been uploaded the IT Vendors
will very soon send you details about their software
and product solutions that would be suitable to address
your requirements.

MIAMI, FLORIDA, USA

PH: +1-305-378-9786
W: WWW.ASGINC.NET
E: SALES@ASGINC.NET sales@asginc.net
COMMITTED TO KEEP YOU FLYING

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 MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | VACANCIES | 33

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Care about the environment; Are inspired by aviation;
Are interested to understand and work on Care about the environment;

Aviaso
sophisticated topics such as airline fuel efficiency; Are interested to understand and work on CLICKHERE
and sophisticated topics such as airline fuel efficiency; formoreinformation
Would like to work in a company, where what you and
do matters and is well recognized Would like to work in a company, where what you www.aviaso.com
...then we are looking forward to hearing from you! do matters and is well recognized connectingaviationandsoftware
...then we are looking forward to hearing from you!
Aviaso Inc. Huobstrasse 10 CH-8808 Pfaeffikon Switzerland Phone: +41 55 422 0000 www.aviaso.com info@aviaso.com
CLICK HERE FOR MORE DETAILS CLICK HERE FOR MORE DETAILS
34 | SOFTWARE DIRECTORY | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014
Operations
Software
Directory
Key at-a-glance information from the worlds
leading Operations software providers.
From Electronic Flight Bags (EFBs) to Fuel
Management Systems; From Flight Planning
Solutions to Operations Cost Management
the leading IT vendors below can cater for
all requirements.
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with IT developments?
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AircraftIT: All about Solutions for Airlines and Aircraft
ACFT PERFO AIRLINE CONTROL SOFTWARE
W: www.actperfo.com W: www.airlinecontrol.com
T: +352 26 12 94 T: +48 22 2095035
E: info@ actperfo.com
E: contact@airlinecontrol.com
Company formed: 1999. Office Location: Steinfort, Luxembourg
Company formed: 2005, Office Location: Poland (Warsaw), UK (London), Marocco (Casablanca),
Number of Modules................10
USA (New York), Argentina (Buenos Aires)
Key Business/Software Areas
WORLD AIRPORT DATABASE Compatible for ALL TO Performance soft Name of Product Marketed
All A/C Types TO. & LAND. Performance soft ACS System
EFB SOFTWARE SUITE Number of Modules................16
Operational support in Performance and Operations
EFLS Electronic loading system ground operations Key Business/Software Areas
ACFTPERFO has acquired a solid experience in the development of electronic flight bags tools and related Flight Operations, OCC Flight Dispatch, Crew Support with Duties autoplanner
support since start up in 1999. Our products are in continuous evolution in order to adapt to new CAMO (Part-M) and Maintenance (Part-145)
regulations or practices in this rapidly changing business. We use our expertise to help the customers and
our commitment is to find the best solution for any challenge an airline could face. Safety is a major Safety Management System (SMS) & QMS
concern of our ACFTPERFO team and our airport database has been developed to be the best on the
market. It is maintained up to date using extremely efficient tools which guarantee the highest level of
Handling, Fueling, Training (CBT Platform)
Tickets & Booking (Revenue Management, Tarrif Engine)0
accuracy and follow up.
A specialized IT company engaged in software development for the airline. The main product is the ACS
Click Here for Software/Product Details
Click Here to Request Private Demo
System, consists of 16 modules. There are optional modules: OPS (including OCC Flight Dispatch, NTO,
FLIGHT INFO PAX OPS, MCC), CREW, CAMO (Part-M), LINE MAINTENANCE (Part-145), FLEET MANAGEMENT,
AIRCORE SYSTEMS GMBH HANDLING, FUELING MANAGEMENT QMS, SMS, TRAINING, TICKETS & BOOKING and built-in modules:
W: www.aircore.aero DOCUMENTS MANAGEMENT, LOGISTICS, COMMERCIAL, FINANCE SUPPORT, SYSTEM ADMINISTRATOR. System
is designed for small and medium-sized airlines cover in full all aspects of managing and supporting the
T: +49-2992-9771-40 airline. YOM 2012. Uses the latest technology mainly Mictosoft and Apple. Three platform for user: PC,
E: info@aircore.aero WWW, iPad/iPhone. Scalable and open integration with other systems existing in the airline. For data
Company formed: 1992 security, each client can use an online database replication.
Office Location: Fuerstenberger Strasse 70, DE-34431 Marsberg, Germany
Name of Product Marketed Click Here for Software Details
AS FlightBag 3.0 Click Here to Request Private Demo
Number of Modules..................6
Key Business/Software Areas
Library
CrewBriefing
AIR SUPPORT A/S
W: www.airsupport.dk
T: 0045 7533 8889
JourneyLog
TechLog E: pps@airsupport.dk
LeastCostRouting Company formed:1988; Office Location: Billund, Denmark
PostFlightAnalysis
Name of Product Marketed
The aircore_systems GmbH is a part of the PAS-IT-Group founded in 1992 and located at Marsberg,
Germany, close to airport Paderborn (PAD / EDLP). Subject of the business is to provide suitable and PPS - Preflight Planning Solutions, CrewBriefing
affordable software solutions and consulting for the airline industry. The major difference to other
Key Business/Software Areas
companies is our combination of IT knowledge on the one hand and airline knowledge on the other hand
as several staff members hold a valid captains rating on transport category aircraft in addition to their Flight Planning
academic degrees. The main software application of aircore_systems which is in use since many years at CrewBriefing facilities
several regional airlines is the EFB solution: AS FlightBag 3.0. In addition to the aircore_systems core
modules several third party airline specific applications can be fully embedded into this software suite AIR SUPPORT specializes in the provision of pc-based flight planning software systems with integrated
environment. These are for example the applications of the two primary navigation software providers,
the cost index applications, T/O performance tools, reporting tools and so on. The integrated Least Cost
web-based CrewBriefing PPS and CrewBriefing - services to private and commercial business aircraft
operators, regional/charter/cargo/national airlines, military/utility operators and flight service providers.
Routing Table administrates all data transfers including the data of the third party applications and
minimizes the transfer costs significant. The workflow optimization - resulting in an efficiency gain and Today, PPS is used byaircraft operators throughout 32 countries operating more than 3000 turboprop and
jet aircraft daily consisting of more than 350 different aircraft types and versions.
cost reductions - is the main aim of the AS FlightBag 3.0 Suite. This goal is realized by a seamless
information transfer between all participating members like operations control, cockpit, maintenance,
back office, authorities and others parties. Trust center proven eSignatures can be assigned to all legal PPS is powered by LUFTHANSA Systems FlightNav worldwide navigation data including all global route
relevant activities and workflows and make sure that paper based work can be substituted fully by restrictions, worldwide updated NOTAMs, Surface Weather data and Wind and Significant Weather charts
electronic workflows.. based on original source data.
Click Here for Software Details Click Here for Software Details
Click Here to Request Private Demo Click Here to Request Private Demo
 MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | SOFTWARE DIRECTORY | 35

ARCONICS AVIOVISION NV THE BOEING COMPANY

W: www.arconics.com W: www.aviobook.aero W: www.boeing.com/boeingedge/informationservices
T: (00353) 1611 4625 T: + 32 16 29 89 80 E: TheBoeingEdge@boeing.com
E: info@arconics.com E: info@aviovision.aero Company formed: 1916
Company formed: 2001; Office Location: Dublin, Ireland Company formed: 2010; Office Location: Leuven, Belgium Key Business/Software Areas
Name of Product Marketed Name of Product Marketed Electronic Flight Bag Solutions
Manual Manager, AirPortal, EFB Viewer AVIOBOOK / EFB for Airlines & Business Aviation Flight Operations Solutions
Number of Modules..................5 Number of Modules................10 Boeing offers the industrys broadest range of aviation services to provide our customers the ultimate
Key Business/Software Areas Key Business/Software Areas competitive advantage. We call this the Boeing Edge. In the information services field, we are keenly
EFB Document Management Main focused on addressing our customers continuous need for integration and optimization of information.
Airline content management Operational Flight Plan Using data, software, analytics and IT infrastructure, we connect airplanes, operators and data. We strive
Flight crew notices management Briefing to enable smart and informed decision-making to take operational efficiency of their aircraft fleet and
Mobile document viewer apps Weight & Balance operations to the next level.
EFB document viewer Charts Click Here for Software Details
Arconics is a leader in content management software and services for airline operators. Our team has Performance Click Here to Request Private Demo
over 10 years of world-class expertise in airline operations and document standards, web and mobile
Reports
applications and XML data processing. Arconics provides EFB Document Management for Notices, Manuals
Library CGX AERO
and Forms on EFB Class 1, 2 & 3, Web and Mobile. W: www.cgxaero.com
Tools
Arconics products reduce costs, improve efficiency, and ensure regulatory compliance. Thousands of
flight and ground operations staff, pilots and cabin crew depend on Arconics products to help safely and
EFB Ground Administration Tool T: ++33 6 14 66 68 00
efficiently operate their fleets every day. AvioVision N.V. is a young Belgian company that is offering an innovative and comprehensive EFB E: michael.benhamed@cgxaero.com
solution, by facilitating integration of technologies in its EFB products, combining them with operational
Click Here for Software Details excellence into smart solutions for front line and back-office staff.
Company formed: 1996; Office Location: Castres (France), Labge (Toulouse, France)
Click Here to Request Private Demo Name of Product Marketed
Click Here for Software Details
Odyssee, Sat4flight, Man4flight, Geotitan
AVIASO INC. Click Here to Request Private Demo
Number of Modules..................5
W: www.aviaso.com
T: +41 55 422 0000
AVIIT LTD Key Business/Software Areas
W: www.aviit.com ODYSSEE
E: info@aviaso.com T: +44 (0)1383 620922 PBN Ops Approval
Company formed: 2003; Office Location: Pfaeffikon, Switzerland Assistance for regulatory compliance
E: info@aviit.com
Name of Product Marketed GEOTITAN
Company formed: 2004; Office Location: Fife, Scotland.
Airline Portal, Fuel Efficiency, EU-ETS, ART-Aviation Reporting Tool, Additional Products. SAT4FLIGHT
Number of Modules.............. n/a Name of Product Marketed CGX AERO develops, integrates, distributes, implements and helps to operate high added value aeronautical
Archimedes & eMan information systems optimized to Civil and Military Aviation around the world. Key areas include: Flight
Key Business/Software Areas
Airline Portal Number of Modules..................2 Efficiency and EFB Implementation, PBN implementation (ops approval), RAIM prediction, and instrument
Fuel Efficiency Key Business/Software Areas flight procedures design (including RNP AR). CGX AERO is also very glad to have successfully started
EU-ETS ACARS data management - Archimedes ODYSSEE, a decision aid system for operational manager. ODYSSEE adapts Business Intelligence principles for
ART - Aviation Reporting Tool ACARS Technical Consultancy operational managers (Operational Intelligence), and provide with dynamic dashboards and KPIs to get new
Additional Products Technical publications Distribution - eMan savings and save fuel.
Aviaso is an international software company developing products exclusively for the aviation industry. Document Acknowledment - eMan Read & Sign Click Here for Software Details
The focus of Aviaso is on complex, operational aviation topics, such as Fuel Efficiency, EU-ETS,Aviation IT systems management & support Click Here to Request Private Demo
Reporting, and Crew Communication. Additionally, Aviaso has a long experience in integratingaviation IT AviiT is exclusively focused on the provision of software solutions to the aviation sector.
systems and also develops the Aviation Portal - a leading intranet solution for aviation companies. Drawing upon data sources such as ACARS, Archimedes provides a powerful capability to capture, analyse
Furthermore, Aviaso maintains data centers in Switzerland and Sofia and provides customized
hostingsolutions for aviation companies.
and present valuable, real time data in a clear and flexible format to Operation and Engineering teams.
eMan provides an efficient capability for the distribution of technical publications across the maintenance
Want to keep up with IT developments?
Aviaso has its head office in Switzerland and a software development center in Sofia/Bulgaria. The and repair estate. Used by aircraft operators and 3rd party MROs alike, eMan unlocks the benefits of
companywas founded in 2003 by Nicola Fantini, Rudolf Christen, Georgi Mitov, and Ivan Markov and has smooth and efficient distribution of engineering and process documentation. eMan is available as an
nowa total staff of 23 employees.. on-premise or hosted offering for complete deployment flexibility. Subscribe here for free it takes a few moments.
Click Here for Software Details Click Here for Software Details AircraftIT: All about Solutions for Airlines and Aircraft
Click Here to Request Private Demo Click Here to Request Private Demo
36 | SOFTWARE DIRECTORY | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

DAC INTERNATIONAL, INC. ETS AVIATION LTD. FLATIRONS SOLUTIONS

W: www.dacint.com W: www.etsaviation.com (Formerly InfoTrust Group)
T: +512-331-5323 T: +351 91 580 1007 W: www.flatironssolutions.com, www.techsightx.com
E: info@dacint.com E: dscarlisle@etsaviation.com T: +1.303.627.6535
Company formed: 1984; Office Location: Austin, Texas Company formed: 2009; Office Location: Gibraltar, UK E: Julie.Fouque@flatironssolutions.com
Name of Product Marketed Company formed: 1994, Office Locations: Irvine, CA, Boulder, CO, Superior, CO, Phoenix, AZ,
Name of Product Marketed
Aviation FuelSaver, Aviation Footprinter, Austin, TX, Arlington, VA, Shanghai, China, London, UK
Electronic Flight Bag, GDC64 (Tablet to Aircraft Interface unit)
DAC International, Inc. specializes in Avionics systems for a wide range of aircraft including major and regional ETS Support Service Name of Product Marketed
airliners. We offer cockpit system upgrades to meet new operational requirements as well as replacement Number of Modules..................2 TechSight/X Suite of Products
for older systems. In-house capabilities include a range of analog-digital (A/D), digital-analog (D/A), digital-
digital (D/D) converters, Electronic Flight Bags (EFB) and Tablet to Aircraft Interface Units. (TAIU) Key Business/Software Areas Number of Modules.............10+
Talk to us about anything from FMS, Cockpit Displays, CVR/FDR, Cabin Passenger Briefing systems, ARINC 615 Fuel-efficiency Software Solutions Key Business/Software Areas
data loaders and more. Certification and integration packages can be included. EU ETS Data Management and Reporting Verificiation Software Content Management System (CMS)
Fuel Saving Consultancy Interactive Electronic Technical Publisher (IETP)
Click Here for Software Details ETS Data management consultancy Maintenance & Engineering
Click Here to Request Private Demo Flight Operations
ETS Aviation Ltd. are specialists in fuel-efficiency programmes and emissions data management.
Tablet Solutions & Mobility
EASYBROWSE GMBH Since early 2009 our team of aviation specialists and software designers has helped hundreds of Flatirons Solutions provides information management consulting services and solutions, including
W: www.easybrowse.com aviation operators all over the world. We work with airlines, business aviation operators and trip support transformational outsourcing services for technical and training information for Fortune 500 and other
companies. And we make their life easier. companies in the aviation and aerospace, enterprise, government, high-tech, and publishing and media
T: +49 385 343146-20 industries helping our customers deliver the right information, at the right time, to the right people.
We created the ground breaking Aviation FuelSaver, software and consultancy programme - the easiest
E: imke.koop@ovidius.com to use and lowest cost fuel efficiency system on the market - having already launched a software and The TechSight/X suite of products is the leading independent solution for technical information
management developed specifically for the aerospace industry. For more than 25 years, the worlds
Company formed: 1994; Office Location: Schwerin consultancy solution called Aviation Footprinter, for managing EU ETS (Emissions Trading Scheme)
largest airlines and aerospace manufacturers have relied on the TechSight/X suite of products to create,
requirements.
Name of Product Marketed manage, and deliver large volumes of technical information in support of the production, operation, and
TCToolbox Airline Edition Click Here for Software Details maintenance of aircraft throughout their lifecycle. .
Number of Modules.............. n/a Click Here to Request Private Demo Click here for software details
Click here to request private demo
Key Business/Software Areas EVOKE SYSTEMS
EFB Software Solutions W: www.evoke-systems.com FLYGPRESTANDA AB
Digital Documentation Management
T: +44 (3)456 521240 W: www.flygp.se
Communication Optimisationy T: +46 40 642 00 10
E: info@evoke-systems.com
With the electronic publishing solution from EasyBrowse you create electronic publications ready to use E: sales@flygp.se
on EFBs, in the Intranet or on iPads. Company formed: 2001; Office Location: Norwich, England Company formed: 1969; Office Location: Malm/Sweden, Connecticut/USA
Powerful search options Number of Modules.............. n/a
Virtual publications based on aircraft type / registration Name of Product Marketed
Automatic database updates Key Business/Software Areas Airport Analysis, Performance GURU, FOCS
Incremental updates Training Records and Expiry Management Number of Modules.............. n/a
Bookmarks, notes
Zero footprint installation Cabin Crew Flight Reports Key Business/Software Areas
Distribution management and monitoring Journey Log and Fuel Analysis Aircraft Performance Services
Support any SGML/XML structure plus a wide varity of their formats (PDF, graphics and video) EU-ETS Management Flight Planning Software
Document Library and Notices Performance Engineering
Click Here for Software Details Special Performance Calculations
Click Here to Request Private Demo Evoke Systems is a British software company founded in 2001 to provide innovative, cost effective
Engine Failure Procedures
solutions to the airline industry. EFOS (Electronic Flight Operations System) is a web-based crew portal
Flygprestanda AB, a pioneer in aircraft performance calculations, was founded 1969.
and flight operations management system with supporting mobile device software for use as part of an
For over 40 years Flygprestanda has been in the forefront of providing aircraft operators of all kind with
Want to keep up with IT developments? EFB solution.
Evoke Systems has clients in both the commercial and business aviation sectors operating from the
high quality services. Today Flygprestanda is serving around 200 customers worldwide from the head
office in Malm, Sweden and continues to lead innovation in this part of the aviation industry with its
UK, Europe and the Middle East. They include start-ups and established airlines looking to streamline well known Airport Analyses, Performance GURU and Flight Operations Control System (FOCS).
their processes. Our customers tell us that we provide exceptional levels of support and provide creative High quality performance calculations for take off and landing are essential for safe flight operations and
Subscribe here for free it takes a few moments. solutions to their problems. a modern flight planning solution is the key to achieve the most cost efficient operations possible.
AircraftIT: All about Solutions for Airlines and Aircraft Click Here for Software/Product Details Click Here for Software Details
Click Here to Request Private Demo Click Here to Request Private Demo
 MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | SOFTWARE DIRECTORY | 37

FUELPLUS SOFTWARE GMBH IDMR SOLUTIONS IFS - INTERNATIONAL

W: www.fuelplus.com W: www.IDMR-Solutions.com FLIGHT SUPPORT APS
T: +49 (511) 496050 T: 347-565-4367(IDMR) W: www.ifs.aero
E: info@fuelplus.com T: +45 33464600
Company formed: 2000; Office Location: Hannover (Germany), Brasov (Romania),
E: irevivo@IDMR-Solutions.com E: sales@ifs.aero
Johannesburg (South Africa), Boston (USA) Company formed: 2008; Office Location: New York, USA Company formed: 2001; Office Location: Skindergade 43 - 2MF, DK-1159
Name of Product Marketed Name of Product Marketed Copenhagen K., Denmark
FuelPlus InForm Name of Product Marketed
Number of Modules................15 PFB Paperless Flight Bag solution, PFB Back-Office Platform, PFB Document
Number of Modules.............20+ Management & Library Module, PFB Web Crew Portal & Notification Module, PFB
Key Business/Software Areas
Key Business/Software Areas Electronic Flight Planning Module, PFB Voyage/Journey Log Reporting Module
Fuel and Operational Analysis (Pre+Post flight), PFB W & B/eLoadsheet Module w/electronic sign-off, PFB Take-Off
Emission Monitoring & Reporting Technical Manuals Performance ON-line, PFB Take-Off Performance OFF-line, PFB Landing Performance
Fuel Supply Management Ground Ops OFF-line, PFB eTechlog Module w/MEL data import/export, PFB eReporting Module,
Fuel Operations Support Audits PFB Duty Time Registration Module
Fuel Accounting Number of Modules................11
Distribution
FuelPlus, a leading provider of fuel management IT solutions for the global aviation industry, enables Key Business/Software Areas
airlines to implement and operate sophisticated fuel management processes which improve internal IDMR is a global provider of easy to use and all encompassing Technical Documentation Management EModular PFB Platform Architecture
efficiencies, and achieve substantial savings. Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM Modular PFB GUI Architecture
FuelPlus consists of a set of modules to handle fuel planning, tendering, contract management, inventory organizations. IDMRs Technical Documentation Management Solutions have proven success in increasing Seamless integrations with multiple back-end systems
and supply chain management, operations, tankering, EU ETS emissions monitoring and reporting, operational performance and decreasing operational cost while insuring airworthiness, safety and Fully customized set-ups without expensive R & D costs
prepayment, and accounting. Designed for simplicity, userfriendliness and effectiveness
regulatory compliance.
IFS International Flight Support is an innovative and experienced supplier of iPad OS and Windows
Click Here for Software Details Click Here for Software Details XP/7/8 based EFB Platform solutions aimed exclusively at the aviation industry. The company was
Click Here to Request Private Demo founded in 2001 and has a full decade of operational experience providing in-cockpit calculation solutions
Click Here to Request Private Demo to airlines, business aircraft operators and military users. The PFB Paperless flight Bag software solution
-AERO DIVISION OF GRANDTRUST IFR SKEYES defines a new standard for high quality modular EFB architecture. It was built to achieve complete data
INFOTECH PVT LTD W: www.ifrskeyes.com
integration to any back-end software systems used by the operator while offering a unique degree of
customization options that reflects each operators preferences.
W: www.g-aero.com T: +33 (0) 562 74 75 00 Click Here for Software/Product Details
T: +91 9995801266 E: commercial@ifrskeyes.com Click Here to Request Private Demo
E: raju.v@grandtrustinfo.com Office location: HQ: Colomiers / France. Offices in Moscow ; Singapore ; Quito (Ecuador)
Company formed: 2008; Office Location: Cochin, India Name of Product Marketed OVIDIUS GMBH
Name of Product Marketed AMASIS > 7 core modules + 6 add-ons W: www.ovidius.com
G-COMS Airline Cost & Contract Management System KEOPS > 8 core modules + 11 add-ons T: +49 30 4081895-0
G-RPS Airline Route Profitability System IBIS > 6 core modules E: imke.koop@ovidius.com
G-ARMS Airport Revenue & Contract Management System Number of Modules................13 Company formed: 1996; Office Location: Berlin
G-GRMS Ground Handling Services Revenue & Contracts Management System Name of Product Marketed
Key Business/Software Areas
Number of Modules.............. n/a Flight Scheduling and Flight tracking TCToolbox Airline Edition
Key Business/Software Areas Crew rostering / Management Number of Modules........... n/a+
Airline Contract Management Communication management (movements, load, ATC slots, web based crew portal) Key Business/Software Areas
Airline Cost Management, Budgeting and MIS/Dashboard Reporting Budgeting and post flight analysis EFB Software Solutions
Airline Route Profitability Business intelligencee Digital Documentation Management
Airports / GHA Contracts Management KEOPS as a complete information system is the spine of Airline operations. The information is controlled
Communication Optimisation
Airports / GHA Revenue Management and enhanced as the events occur (Flight scheduling, Crew management, Logistics, Flight tracking, TCToolbox Airline Edition is a comprehensive package consiting of tools that support the complete
workflow of the manual creation and distribution process: TCToolbox being an approved and robust
G-AERO offers a suite of innovative software products for Airline, Airports and Ground Handling Agents Performances, DOC Analysis ) to analyse the activity and monitor associated costs. These financial data Content Management System (CMS); SGML-/XML-based CMS; Versioning, access control; Rights
for their Contracts, Cost and Revenue Management. G-AERO product suite not only helps to implement enrich a database to generate budget simulations, or hypothetic flight quotation. The combination of the management; Supports any graphics format; Importing of Excel tables; Re-use of information modules
proven industry best practices but also assures direct financial benefits. G-AERO uses latest, secure 19 modules and add-ons of this integrated software ensures the company a full operational and financial and graphics; Effectivity management; and Automatic generation of change marks
Microsoft .Net technology in developing its solutions. G-AERO believes in providing best value for money control of the whole activity. Powerful communication functions spread and automatically integrate the
The powerful typesetting system TopLeaf from Turnkey supports the automatic generation of PDF files and
for their customers and there by ensures quick ROI. messages linked to the different operational participants (services, crew, suppliers, IATA).. revision packages.
Click Here for Software Details Click Here for Software/Product Details Click Here for Software Details
Click Here to Request Private Demo Click Here to Request Private Demo Click Here to Request Private Demo
38 | SOFTWARE DIRECTORY | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

NAVTECH, INC. OPEN AIRLINES PACE GMBH

W: www.navtech.aero W: www.openairlines.com W: www.pace.de
T: +1 519 747 1170 T: +33 531 61 52 10 T: +4930293620
E: info@navtech.aero E: amaury.defenoyl@openairlines.com
Company formed: 2006; Office Location: 1 rue Baour Lormian 31000 Toulouse
E: info@pace.de
Company formed: 2002; Office Location: Waterloo, Canada; Surrey, UK; Kista, Sweden Company formed: 1995; Office Location: Berlin (Germany), Seattle (USA)
Name of Product Marketed Name of Product Marketed
Aircraft Performance Family: ToDc, Weight & Balance, Airport Obstacle Database, Driftdown SkyBreathe Fuel Efficiency ; Crew Intelligence ; OptiFleet; CrewPad Name of Product Marketed
Data, WiFly. Charts Family: Aerocharts, Enroute Charts, eCharts, iCharts Crew Family: Navtech Number of Modules..................5 Pacelab CI OPS, Live View, Trajectory Designer, EFB Data Recorder, Post Flight Server
PBS, Navtech Optimizer + partner offerings from IBS, IBR and eTripTrader Electronic Flight Key Business/Software Areas Number of Modules..................3
Bag - solutions for viewing Navtech eCharts, Aircraft Performance products, and Navtech Flight Crew Efficiency Key Business/Software Areas
Plan via EFB Flight Planning Family: Navtech Flight Plan + weather services Navigation Fuel Efficiency Cost Index Operations
Data: data from suppliers such as: GE, Honeywell, ARINC, Universal etc. Fleet Efficiency Fuel Efficiency Monitoring
Number of Modules..................6 EU-ETS Electronic Flight Bag
Key Business/Software Areas Cabin Crew CRM Takeoff and Landing Performance
Aircraft Performance OpenAirlines was founded in 2006 by formerairline operations top executiveswith the vision to Cabin Configuration
Flight Planning bringinnovationto the industry. We are committed to approach our customers with greatlistening
Flight Dispatch and Weather & NOTAM Working with leading OEMs, engine manufacturers and airlines for more than 15 years has enabled
skillsandprofessionalism to deliverresults and added value and by combining unique business and IT
Crew Scheduling/Planning PACE to develop a range of innovative products that directly respond to the trends and challenges of the
skills, OpenAirlines proposes innovative solutions toreduce costsand bring a competitive advantageto
EFB Software Solutions international aviation community. PACE closely collaborates with performance engineers, senior training
our customers.
Weight & Balance captains, fuel conservation and operational efficiency managers and consultants to deliver real solutions
We believe that innovation is very important with more than 25% of turnover devoted to R&D we have for real people. PACEs portfolio of flight operations solutions is designed to support airlines universal
Navtech, Inc. is a leading global provider of flight operations solutions, serving more than 350 airlines and aviation
services customers. Navtechs product suite includes aeronautical charts, navigation data solutions, flight planning, also won the award for Best Innivative company at AGIFORS Crew for 2008 and 2010. efforts to improve their daily operations, strategic planning and operational efficiency and to offset high
aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. Many of fuel prices and environmental demands with a more effective fuel management.
Navtechs products can be configured as part of an EFB solution, including take-off data calculation, weight and
Click Here for Software Details
balance, and aeronautical charts. These products, supported by Navtechs AS9100 and ISO:9001 certification, Click Here to Request Private Demo Click Here for Software Details
directly support millions of flights each year and help Navtech customers maximize efficiency, reduce costs, ensure Click Here to Request Private Demo
compliance with complex national and international safety regulations, and effectively deliver their services. OPTIMIZED SYSTEMS AND
Click Here for Product Details SOLUTIONS (OSYS) SCANDINAVIAN AVIONICS A/S
Click Here to Request Private Demo W: www.o-sys.com W: www.scanav.com
T: +1 703 889 1300 T: +45 7950 8000
NVABLE LTD E: osysaviation@o-sys.com E: sa@scanav.com
W: www.nvable.com Company formed: 1999; Office Location: HQ Reston, VA; Houston, TX; Company formed: 1978; Office Locations: Denmark, Sweden, Norway, Greece, Bahrain, India
T: +44 141 280 0050 San Diego, CA; Indianapolis, IN; Derby, UK; Bristol, UK; Gateshead, UK; Singapore; Qatar and Malaysia
E: contact@nvable.com Name of Product Marketed Name of Product Marketed
Company formed: 2005. Office Location: Glasgow, UK Fuel Management and Optimization; Emissions Trading Scheme MRV; Electronic Scandinavian Avionics Tablet Based EFB Solution
Name of Product Marketed Flight Bag (EFB); Asset and Equipment Health Monitoring; MRO Business and Parts Number of Modules.............. n/a
Appixo, Appixo ETL Management; JetSCAN Engine Health Monitoring
Key Business/Software Areas
Number of Modules..................4 Number of Modules.............. n/a Electronic Flight Bag Solutions
Key Business/Software Areas Key Business/Software Areas Avionics Certification
Electronic Technical Log Fuel Management/Optimization Avionics Installation
Alternative Training & Qualification Programme (ATQP) Emissions MRV Avionics Maintenance, Repair & Overhaul
Station Operational Compliance (SOC) Electronic Flight Bag/EFB
Avionics Training
Management Dashboards & Analysis Equipment Health Monitoring
MRO Business and Parts Management Scandinavian Avionics offers a state-of-the-art, future-proof, tablet based Class 2 EFB solution, which
NVable (pronounced enviable) was founded as a specialist software development consultancy creating provides the functionality to meet todays operational requirements of airlines and aircraft operators and
bespoke solutions that allow customers to exploit the full value of their operational data. NVable now With a heritage of providing IT value-added services for the Rolls-Royce aftermarket, and delivering services
in addition is simple to upgrade in the future to meet coming requirements.
also offers its own software products. NVable recently launched Appixo a platform that combines large commercially since 1999, Optimized Systems and Solutions (OSyS) has proven solutions for commercial
scale data handling with a framework to support multiple mobile data acquisition applications. aviation and defense. OSyS provides a complete range of best-in-class aviation services to enhance fleet The concept consists of two ruggedized 10.1 Panasonic tablets installed in the cockpit combined with
The Appixo ETL is one such application, first launched in May 2012 with BA CityFlyer. NVable is now performance and business operations. OSyS monitors more than 9,000 engines belonging to hundreds of a data integration center and a communication unit installed in the avionics compartment. The data
expanding its suite of aviation focussed applications. The growing list now includes ATQP and SOC civil aviation customers, helps meet compliance requirements with our products and services. Customers are integration center is used for power, aircraft interface and server capability and the communication
Management. The data gathered from each application is fed into the Appixo analysis platform to feed able to increase availability of their critical assets, minimize risk and operational disruption, simplify data unit enables and controls the data communication between the EFB system and the airlines ground
the Management Dashboard & Analytics. This allows for real-time analysis of aircraft status, fuel burn/ management to gain more value from IT investments, and improve operational efficiency. infrastructure.
uplift, defects, Out of Phase Maintenance etc.
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 MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | SOFTWARE DIRECTORY | 39

SHEOREY DIGITAL SYSTEMS LTD. SMART4AVIATION THALES

W: www.sds.co.in W: www.smart4aviation.aero W: www.thalesgroup.com/aerospace
T: (+91-22) 2281 9198/ 2281 1086 T: +31 20 654 1824 T: +33 (0)5 6119 65 00
E: contact@sds.co.in E: info@smart4aviation.aero E: topwings@thalesgroup.com
Company formed: 2009; Office Location: Amsterdam, The Netherlands; Krakw and Gdansk, Poland; New Delhi, India Company formed: 1968; Office Location: Toulouse, France
Company formed: 1993; Office Location: India: Mumbai & Bangalore, Singapore besides
Representative Offices in UAE, Saudi Arabia, UK/Europe and Latin America Name of Product Marketed Name of Product Marketed
Name of Product Marketed Smart BRIEF, Smart BRIEF CABIN, Smart NOTAM MANAGER, Smart FUELING, Smart TopWings
ARMSV2 (Aviation Resource Management) Integrated InfoTech Suite VIEW, Smart MET, Smart OPS, Smart DOC, Smart EFF, Smart EFB, Smart eFORMS, Smart Number of Modules..................1
Number of Modules.: 12 Sub-systems + 5 more under development PERFORMANCE, Smart ALERT, Smart COMM, Smart VIEW+, Smart ULD MANAGER, Smart Key Business/Software Areas
Key Business/Software Areas LOAD, Smart HUB, Smart ONTIME, Smart FUEL MANAGER, Smart MISSION MANAGER EFB hardware
ARMS Commercial Planning (CPSS) Number of Modules................21 EFB software solution
ARMS Flight Operations (FOSS) Ground Operations
Key Business/Software Areas EFB Project guidance
ARMS Crew Management (CMSS)
ARMS Flight Planning & Dispatch (FPDS) Smart BRIEF Scalable end-to-end solution
ARMS Optimizers + ARMS on the TAB (EFB/ETL)) Smart COMM An integrator to design, customize and support your EFB solution.
Sheorey Digital Systems Ltd. (SDS) an ISO 9001:2008 & 27001:2005 software company, brings you ARMSV2. Smart FUEL MANAGER TopWings is an innovative and unique solution that provides a tailored answer to your needs
A current-generation, state-of-the-art Information Technology System which effectively addresses the Smart EFB for Electronic Flight Bag (EFB) implementation. Thaless one-stop solution is a global EFB offering
extremely critical and cost-sensitive nature of Commercial Airlines/ Air Transport operations. Smart PERFORMANCE for operators, comprising Hardware and Applications for cockpit and cabin. It also provides Data
Management and Ground Applications with a wide range of services. With TopWings, operators obtain
The ARMS V2 InfoTech Suite is the only solution in the industry capable of seamlessly integrating all of the Smart4Aviation was founded to provide web based products and services to optimize, simplify and improve airline significant operational savings and quick return on investment. Best in class, TopWings is a customisable,
functional and operational areas of an Airline or Air Transport operator with a unified database; i.e. a single operations. The Smart4Aviations goal is high quality, cost-effective solutions backed up with 24/365 support service. modular solution that helps key decision makers master complexity and make timely decisions for
repository of data with which all ARMS modules interact. It offers 21 modules which are interoperable, compatible and can be freely composed into the one system as well better outcomes.
ARMS V2 increases process efficiencies and reduces costs while assuring strict Statutory Compliance and as software developed on demand, which are used with success by pilots, crew, dispatchers, ground ops and many
uncompromising Safety. Click Here for Software Details
different departments. The modules work as basic building blocks that can be used to build the system that will
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Click Here for Software Details meet exactly customers requirements, that are tailored to the customers needs.
Click Here to Request Private Demo Click Here for Software Details ULTRAMAIN SYSTEMS, INC.
W: www.ultramain.com
SITA Click Here to Request Private Demo
T: +1.505.828.9000
W: www.SITA.aero
E: info@SITA.aero T&A SYSTEME GMBH E: sales@ultramain.com
Company formed: 1949; Office Location: Head Office: Geneva, Switzerland. Main Regional Offices in: Rio De Janiero, Brazil; W: www.logipad.aero Company formed: 1980; Office Location: Albuquerque, New Mexico USA
Beirut, Lebanon; Atlanta, USA; Singapore; Rome, Italy . T: +49 23 24 92580 Name of Product Marketed
Name of Product Marketed E: info@logipad.aero ULTRAMAIN M&E / MRO ULTRAMAIN Mobile Mechanics ULTRAMAIN Mobile
e-Aircraft Application Services, e-Aircraft AirportLink WiFi Service, Messaging Services Company formed: 1994; Office Location: Hattingen, Germany Inventory efbTechLogs eCabin
Number of Modules................21 Number of Modules: .ULTRAMAIN for M&E / MRO, 28 Modules; ULTRAMAIN Onboard Systems
Name of Product Marketed
Software, 5 Modules
Key Business/Software Areas Logipad Key Business/Software Areas
e-Aircraft Application Services (for EFB) e-Aircraft Connectivity Services Number of Modules..................6 Maintenance & Engineering
AIRCOM ACARS Services AIRCOM Datalink Applications AIRCOM Cockpit Voice MRO
SITA is the worlds leading specialist in air transport communications and IT solutions. We deliver and manage Key Business/Software Areas
iPad EFB Management Maintenance Planning & Scheduling
business solutions for airline, airport, GDS, government and other customers over the worlds most extensive network, Paperless Customer Care on Tablets
which forms the communications backbone of the global air transport industry. We innovate collaboratively with the Class-I EFB
Electronic Aircraft Logbook
air transport industry, and the industry itself drives the companys portfolio and strategic direction. We are the only Class-II EFB Ultramain Systems, Inc. develops M&E / MRO and EFB software for the aviation industry and is the only
IT and communications company to run annual, industry-renowned IT surveys for airlines, airports and passenger Logipad for Cabin aviation software provider with customers running full, end-to-end paperless operations from the cockpit
self-service. Our portfolio includes managed global communications, infrastructure and outsourcing services, as Logipad for Maintenance to the ground.
well as services for airline commercial management, passenger operations, flight operations, aircraft operations,
air-to-ground communications, airport management and operations, baggage operations, transportation security T&A SYSTEME GmbH is an IT-Service & solution provider, founded in 1994 and headquartered in Hattingen, ULTRAMAIN v9 , featuring Mobile Mechanic and Mobile Inventory, enables real-time paperless data
and border management, cargo operations and more. In addition, we sponsor .aero, the top-level internet domain Germany. The company has around 60 employees and focuses on national and international customers that reach collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with efbTechLogs,
reserved exclusively for aviation. We are one of worlds most international companies. Our global reach is based on up to 10000 devices. We have solid international experiences with customers of global reputation. In addition to the easy-to-use electronic logbook, and the entire maintenance process becomes paperless.
local presence, with services for over 550 air transport industry members and 3,200 customers in over 200 countries consulting services, we are a strategic partner for development of scalable future proven IT-solutions. With Logipad Contact us to learn what you need to equip your organization with consumer mobile devices and see why
and territories. Set up in 1949 with 11 member airlines, today we employ people of more than 140 nationalities, T&A provides a global EFB Management solution, to handle and support any data on Class-I, Class-II and iPad elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft
speaking over 70 different languages. SITA had consolidated revenues of US $1.49 billion in 2010. Devices with one standardized ground process. up time.
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