CenturionCARES Announces Release of CARES 14.

Newest Call Center Software Release Delivers Unprecedented Efficiency Gains & Real Cost
Savings

Oldsmar, FL, November 12, 2017 --(PR.com)-- In order to address the challenges that customer service
organizations face on a daily basis, CenturionCARES has taken a holistic approach to the development
and release of their latest call center software, CARES 14.0. This reflects the CenturionCARES
commitment to continually provide value to their customers through innovative solutions that not only
boost call center efficiency, but also deliver positive results to the entire business operation.

What's New in 14.0?

CARES 14.0 includes enhancements that build upon the major transformation of the 12.0 release, noted
for its user-friendly look and intuitive feel. The upgraded capabilities of 14.0 will streamline the agent
workflow to promote a more efficient and satisfactory customer experience, and expand the reporting
functionality to drive highly informed business decisions.

A valuable security and cost-saving option available with 14.0 is SecurePay 10, a payment processing
solution, which has been awarded full PA DSS 3.2 certification. This important designation allows
companies to accept live or automated credit card transactions in compliance with the highest PCI
standards, while eliminating the frustration of time-consuming authentication procedures and the massive
expense of system replacement.

With additional upgrades to agent and supervisor Collaboration tools and Outbound Dialing services,
14.0 is a single-source solution that delivers wide-ranging impact.

Call Center Service Level Optimization

CenturionCARES recognizes the distinct challenges that contact center operations present to growing
companies, including constant staff turnover, heightened customer expectations, and the impact of high
profile security breaches. CARES 14.0 Contact Center and IVR solutions were developed to not only
increase the efficiency of day to day operations, but also to enable clients to better manage issues
resulting from unforeseen incidents.

CARES includes a number of Quality Assurance tools to help organizations maintain desired service
levels and improve staff productivity, while effectively leveling the stressful volume spikes that
contribute to employee angst and attrition. Robust reports and simplified internal communications give
CARES users a comprehensive view of their service operations, facilitating a more calculated and sound
business strategy. CARES 14.0 continues to deliver industry-leading service enhancement tools that
reduce wait times, call times, and abandoned call rates, leading to more enriched service experiences and
more fruitful customer relationships.

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As with all previous CARES releases, 14.0 can be seamlessly integrated into virtually any telephony or
core operating system without the disruption or expense of full system replacement.

Why CenturionCARES?

"There is an art as well as a science that goes into the design and deployment of a well-functioning
Contact Center or IVR system," said CenturionCARES EVP Business Development, Kirk Wormington.

"CARES 14.0 will save our clients time and money by increasing productivity and reducing frustration -
for both agent and caller - that contributes to high-turnover. This version is more than just an upgrade,"
Wormington said. "It's a complete package that addresses the needs of the business in its entirety."

To learn more or request an upgrade, contact Kirk Wormington at (727) 431-5215 or

info@centurioncares.com.

About CenturionCARES

CenturionCARES designs and integrates communications infrastructure for customer service focused
organizations. For over 36 years, CARES Contact Center solutions (including ACD, IVR, Outbound
Notification, Predictive Dialer, Audio & Screen Recording) have stimulated heightened efficiency,
quality and profitability for clients including financial institutions, public and private utilities,
government agencies, and SMBs nationwide. Family-owned CenturionCARES is headquartered in
Oldsmar, Florida with engineering and support facilities in Waukesha, Wisconsin. Please call (727)
431-5300 or visit www.CenturionCARES.com for information.

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Contact Information:
CenturionCARES
Bob Brotzman
(727) 431-5300
Contact via Email
www.centurioncares.com

Online Version of Press Release:

You can read the online version of this press release at: https://www.pr.com/press-release/735969

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