Return Materials Authorization

(RMAs)
NOTE:
The information in this document applies to a specific version of
Radio Beacon/Accellos WMS V5.4 ONLY. If you are running a different
version of Radio Beacon/Accellos WMS/Accellos One Warehouse, the
information here may not be applicable.
 Important Note About
Radio Beacon University
Radio Beacon University provides you with some of the PowerPoints and training
materials from our classroom training. Of course, this is not the same as
classroom training — you might browse a presentation in 5 minutes, while in class
we might spend 2 hours on the topic. The PowerPoints are the skeleton, and in
class we flesh it out with supplemental information, hands-on training, case
studies, customized learning, exercises, student tests and evaluations, and recent
updates.
The purpose of Radio Beacon University is to share information, provide
interesting reading, and encourage you to further explore Radio Beacon's many
possibilities.
Note that you do not earn certification from Radio Beacon University and
you cannot install, configure or, modify your production system simply
by reading the documents and presentations on Radio Beacon
University. Initial installation/configuration and all
subsequent modification (no matter how small) of your production system
must be made by specifically authorized personnel, in addition to having
tested and signed off on all work.

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 What is an RMA?

ƒ RMA = Return Materials Authorizations

ƒ Allow customers to return products to
the warehouse
ƒ Generates purchase orders for the
returned goods
¾ Issue RMA numbers from the warehouse
¾ Track against receipts
ƒ RMA is suitable for 3PL’s and Web
Fulfillment businesses.
ƒ Provides reports that can be used to
issue credits and replacement orders,
but doesn’t issue them directly.

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 Creating RMAs IN Web Dispatch

ƒ You can only create RMAs against sales orders that have
already been uploaded.
ƒ Configuration includes a number of reason codes for the
RMAs
ƒ Access Uploaded Shipments from Web Dispatch Reports

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 Access the Create RMA Function

ƒ RMA button
appears only on
uploaded orders.

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 Provide Information for the RMA

Reason
for each
item
returned.

Any lines with no “reason” indicated are not included in the RMA.

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 Understanding the RMA Purchase Order

ƒ When the RMA is entered, a new purchase order is created and

displayed.
¾ Automatically numbered in sequence - 6 digits, starting with 000001,
and prefixed with an “R”.
¾ On PO Report screen displays the original sales order number against
which the items were shipped, the customer, reasons for the return, and
various other handling information.
¾ Displayed on Receiving summary screen with status NOT RECEIVED.

ƒ RMA generated purchase orders are received into the

warehouse using same procedure as regular PO receiving.
¾ Simple for warehouse staff

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 RMA Receiving

1. Select RMA Receiving from the Handheld Menus

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 RMA Receiving — Add RMA to the Wave

2. Enter or scan the number

of the RMA purchase
order containing the items
being returned.

3. Enter Y to add this RMA

purchase order to the
wave.

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 RMA Receiving — Receive Items

4. Press F2 to start receiving.

5. The products are received into inventory exactly the same

as a regular PO receiving.

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 RMA Issued Report

ƒ Web Dispatch report

¾ Lists all purchase orders generated by RMA issues for selected date
¾ Includes PO numbers, original sales orders, and product return
information

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 RMA Setup — Reason Code
Configure the Reason Codes that display
in the drop-down list when creating the
RMA in Web Dispatch.

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 RMA Setup — Receiving Settings

CodeBlock with an array of

triplets:
{||{{1,Y,DESCRIPTION},{},{}... }}
where the elements are:
1- RMA code (usually digits 1-9)
2- whether to adjust the return
goods into inventory (Y/N)
3- the RMA code`s Description
(for example, “unopened”,
“damaged”, etc.

Configuration settings
for receiving RMAs on
the handheld .

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 RMA Setup — Upload Setting

Select if you an adjustment record sent back to the host

instead of an RC record, when receiving is completed.

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