N0C402B1

IER 400B
PRINTER
User Guide
N0C402B
N0C402B - Rev. 1
July 6, 2009
IER 400B
User Guide
IER SIEGE - HEADQUARTERS

IER S.A.
3, rue Salomon de Rothschild
92156 SURESNES CEDEX
FRANCE
Tel. +33 (0)1 41 38 60 00
Fax +33 (0)1 41 38 62 75
IER dans le monde - IER Worldwide

CHINA GERMANY
IER Shanghai IER GmbH
Kuen Yang Plaza #1101 Wilhelm-Heinichen-Ring 4
798 Zhao Jia Bang Road 29227 Celle
SHANGHAI 200030 Phone: +49 (0) 5141/980 89 14
P.R.C. Fax: +49 (0) 5141/980 89 20
Phone: +86 (21) 6473 6792
Fax: +86 (21) 6473 6806
SINGAPORE SPAIN
IER PTE Ltd IER Impresoras Especializadas, S.L.
120 Lower Delta Road C/ Torre de Don Miguel, 23
#14-13/16 Cendex Centre E-28031 - MADRID
SINGAPORE 169208 Phone: +34 91 535 89 75
Phone: +65 6276 6966 Fax: +34 91 535 89 76
Fax: +65 6271 5563
UNITED ARAB EMIRATES UNITED KINGDOM

IER Dubai IER Ltd
PO Box 37585 Unit G4
DUBAI Middlesex Business Centre
Phone: +971 4 347 67 20 Bridge Road
Fax: +971 4 347 67 03 SOUTHALL, MIDDX, UB2 4AB
Phone: +44 (0)208 744 7650
Fax: +44 (0)208 744 7670
UNITED STATES
IER Inc. Dallas
2015 Midway Road, Suite 118
CARROLLTON TX 75006
Phone: +1 (972) 991 2292
Fax: +1 (972) 991 1044
Toll free: 1-800 624 8538
IER Inc. Belton
815 Kirkley Blvd
BELTON TX 76513
Phone: +1 (254) 933 5000
Fax: +1 (254)933 5050
Page 2 Ce document est la propit d'IER et ne doit pas tre reproduit ou communiqu sans autorisation crite.
This document is the property of IER and may not be reproduced or communicated without prior written authorization
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User Guide
NOTICE
THIS PRODUCT COMES WITH A LITHIUM BATTERY.

BATTERY REPLACEMENT MUST IMPERATIVELY BE
PERFORMED BY QUALIFIED MAINTENANCE
WARNING PERSONNEL. MOREOVER, ONLY IER APPROVED
MODELS MAY BE USED.
DANGER OF EXPLOSION IF BATTERY IS

INCORRECTLY REPLACED. REPLACE ONLY WITH THE
SAME OR EQUIVALENT TYPE RECOMMENDED BY THE
WARNING MANUFACTURER. DISPOSE OF USED BATTERIES
ACCORDING TO THE MANUFACTURERS
INSTRUCTIONS.
The United States Federal Communications Commission (in 47 CFR

15.105) has specified that the following notice be brought to the attention of
users of this product.
NOTE: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of
the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
In accordance with FCC requirements, changes or modifications not
Ce document est la propit d'IER et ne doit pas tre reproduit ou communiqu sans autorisation crite. Page 3
N0C402B Rev. 1
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IER 400B
User Guide
expressly approved by IER could void the user's authority to operate this
product.
Use of a shielded cable is required to comply within Class B limits of Part
15 of FCC Rules.
NORWAY: This product is also designed for IT power distribution

system with phase-to-phase voltage 230V.
NORWAY & SWEDEN: Apparaten skall anslutas till jordat uttag nr
den ansluts till ett ntverk.
THIS APPLIANCE MUST BE GROUNDED.

THIS PRODUCT MUST EXCLUSIVELY BE CONNECTED
TO AN ELECTRICAL CIRCUIT THAT IS :
WARNING - PROVIDED WITH A GROUND FAULT CIRCUIT
INTERRUPTER (GFCI) COMPLYING WITH IEC 364 AND
NFC15-100 REGULATIONS, AND
- CONFORMING WITH THE VOLTAGE
CHARACTERISTICS SPECIFIED BY THE NF EN 50160
STANDARD.
The cover(s), door(s) and/or drawer(s) of this product is (are) intended for
occasional use and must be normally closed.
The warranty shall be null and void in case of use of any spare part, special tool or
consumable not expressly approved in writing by IER and in the event of attempted repair or
servicing of the machines by persons lacking the requisite technical qualifications.
This document contains proprietary information of IER. It may not be reproduced or

communicated without prior written authorization of IER. It is intended solely for the
use of the product described herein, to the exclusion of any other usage.
It is provided as is, for information purposes only, without any warranty of any kind,
including any warranty of fitness or a particular purpose, and may be modified by IER
at any time.
The information and specifications contained in this document are subject to change
without prior notice.
Translated from French - IER Documentation Department
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User Guide
In compliance with the European Directive 2002/96/CE relative to the

management of Waste Electrical and Electronic Equipment (WEEE)
implemented as of August 13, 2005, this product may not be disposed of
with regular household waste. All products concerned by this directive are
marked with the above symbol.
The end owner of this product is responsible for either:
Transferring the product to an authorized treatment facility where the
product components, recognized to present a hazard to the environment
and/or public health, will be recycled and recovered properly, or
Consulting with the manufacturer for appropriate product waste
management according to the terms of the manufacturer.
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User Guide
CONTENTS
1. GENERAL ................................................................ 8
1.1 CONTENTS OF SHIPPING CONTAINER ................................ 8
1.2 PRESENTATION OF THE PRINTER ...................................... 9
1.3 PRINTER DESCRIPTION ..................................................... 10
1.3.1 EXTERIOR FRONT VIEW......................................................... 10
1.3.2 EXTERIOR REAR VIEW........................................................... 12
1.3.3 INTERIOR VIEW OF PRINTER.................................................. 14
2. CONNECTING THE PRINTER AND POWER-UP.... 15

2.1 CONNECTING THE PRINTER............................................... 15
2.1.1 PROCEDURE ........................................................................ 15
2.1.1.1 Connecting the Printer to the AC Power ............. 16
2.1.1.2 Connecting the Printer to the Data
Communications System .................................... 18
2.2 POWERING UP THE IER 400 PRINTER............................... 20
2.2.1 PROCEDURE ........................................................................ 20
2.3 POWERING DOWN THE IER 400 PRINTER.......................... 21
2.3.1 PROCEDURE ........................................................................ 21
3. INSTALLING AND LOADING THE

CONSUMABLES...................................................... 22
3.1 OPENING THE PRINTER COVER......................................... 22
3.1.1 PRELIMINARY INFORMATION .................................................. 22
3.2 INSTALLING FANFOLD MEDIA............................................ 23
3.2.1 PROCEDURE ........................................................................ 23
3.3 INSTALLING ROLL MEDIA ................................................. 24
3.3.1 INSTALLING A ROLL OF DOCUMENTS...................................... 24
3.4 ADJUSTING THE PAPER PATH WIDTH................................ 26
3.4.1 PROCEDURE ........................................................................ 26
3.5 MEDIA LOADING............................................................... 29
3.5.1 PAPER LOAD PROCEDURE .................................................... 29
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4. PRINTER OPERATION............................................ 30
4.1 INDICATOR AND KEY FUNCTIONS ...................................... 30
4.1.1 MEANING OF PRINTER INDICATOR BEHAVIOR ......................... 30
4.1.2 CONTROL PANEL KEY FUNCTIONS......................................... 31
4.2 PRINTING DOCUMENTS...................................................... 32
4.2.1 DOCUMENT PRINTING PROCEDURE ........................................ 32
5. USER LEVEL TROUBLESHOOTING...................... 34

5.1 OPERATING FAULTS ........................................................ 34
5.1.1 WHEN POWERING UP, THE PRINTER DOES NOT START UP........ 34
5.1.2 THE PRINTER DOES NOT RECEIVE PRINT DATA........................ 34
5.1.3 THE PAPER IS NOT FEEDING................................................... 35
5.1.4 POOR PRINT QUALITY............................................................ 35
5.1.5 FREQUENT ERROR SIGNALS ................................................. 36
5.2 OPENING THE PRINTHEAD ASSEMBLY - CLEARING A
DOCUMENT JAM............................................................... 38
5.2.1 PROCEDURE ........................................................................ 38
5.3 CLOSING AND LOCKING THE PRINTHEAD ASSEMBLY.......... 40
5.3.1 PROCEDURE ........................................................................ 40
5.4 UNLOADING THE MEDIA.................................................... 42
5.4.1 AUTOMATIC REMOVAL........................................................... 42
5.4.2 MANUAL REMOVAL ............................................................... 43
6. PRINTER MAINTENANCE....................................... 45
6.1 RECOMMENDED PERIODIC MAINTENANCE ......................... 45
6.1.1 PERIODIC MAINTENANCE FREQUENCY..................................... 45
6.2 PERIODIC MAINTENANCE PROCEDURES............................. 46
6.2.1 REMOVING DUST FROM THE PRINTER MECHANISM ................ 46
6.2.2 CLEANING THE PRINTHEAD AND PLATEN................................ 48
6.3 RESTORING THE PRINTER TO OPERATIONAL CONDITION
FOLLOWING PERIODIC MAINTENANCE................................ 50
6.3.1 ACTIONS TO BE PERFORMED BEFORE PUTTING THE PRINTER
INTO SERVICE ...................................................................... 50
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1 GENERAL
1.1 CONTENTS OF SHIPPING CONTAINER
The box in which the printer is shipped contains:
an IER 400B Printer,
a user safety guide,
a power cord (optional),
a set of test coupons, one of which contains the default (factory)
configuration of the printer.
IMPORTANT: We recommend that you retain the packing material
(box and padding) at least throughout the warranty
period.
Also keep the User Safety Guide and the machine
configuration coupon near to the printer.
Visit our website to download the PDF version of the User Guide
www.ier.fr
Figure 1.1
Contents of printer shipping container
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1.2 PRESENTATION OF THE PRINTER

The IER 400B Printer is designed to print bag tags, ATB1 size coupons
and flight strips.
With a standard print resolution of 203 dpi (8 dots/mm), the IER 400B
Printer provides high quality print for text, logos and barcodes.
In its 107mm printhead version (80mm on the standard version), the
IER 400B Printer can print documents up to 120mm in width.
The printer can also be fitted with two different types of front panel:
a front panel with a display and a 4-key control panel,
a front panel with no display and a 2-key control panel.
The IER 400B Printer uses direct thermal printing technology, which
requires heat-sensitive paper media.
Blank bag tags or boarding pass strips are fed continuously through the
rear of the printer. The printer accepts fanfold media or roll media, if fitted
with the IER roll media dispenser option.
The printer is equipped as standard with an output slot with two serrated
edges for tearing off printed documents.
Optionally, the printer can feature an automatic document separator
system,
of the cutter type for applications requiring documents of varying lengths.
For applications offering RFID (Radio Frequency Identification)-enabled
baggage handling, the IER 400B Printer, if equipped with the optional RFID
module, is also able to print and encode bag tags containing a radio
frequency antenna.
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1.3 PRINTER DESCRIPTION

1.3.1 Exterior Front View
The IER 400B Printer features:
On one version, a front panel equipped with a display (8) and a
4-key control panel (1), see figure page 11.
The 4-key panel features:
- an "ONLINE" key (2) to acknowledge a fault condition or to
toggle from one mode to another ("Offline" / "Online"),
- a "TEST" key (3) enabling the printout of test documents or
the selection of another application (if available),
- a "RESET" key (4) to clear faults,
- a "FEED" key (5) to eject a blank document,
- a red indicator lamp (6),
- a green indicator lamp (7).
The activation and behavior of the indicators reflect the
operational status of the printer (see page 30) and the occurrence
of printing errors (see page 34).
On another version, a front panel with no display but a display

cover (16) and a 2-key control panel (11), see figure page 11.
The 2-key control panel (11) features only:
- the "ONLINE" (12) and "TEST" (13) keys,
- the red (14) and green (15) indicator lamps.
An "RFID" sticker (17) indicating that the printer is equipped with

the RFID option (can be included with both versions).
A paper ejection slot (9).
A protective cover (10).
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1 - Control panel 6 - Red indicator lamp

2 - Mode key 7 - Green indicator lamp
3 - Test document key 8 - Display
4 - Fault clear key 9 - Ejection slot
5 - Eject blank document key 10 - Protective cover
Figure 1.2
Front view - Version: Front panel with display and 4-key control panel.
11 - Control panel 15 - Green indicator lamp

12 - Mode key 16 - Display cover
13 - Test document key 17 - RFID sticker
14 - Red indicator lamp
Figure 1.3
Front view - Version: Front panel without display and 2-key control
panel
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1.3.2 Exterior Rear View

The rear of the IER 400B Printer features:
The communications interface, including:
- an RJ45 network port (1),
- a USB port (2)
- an RS232 serial port (3), COM1,
- an RS232 serial port (4), COM2,
- a "Host" USB port (5).
Two locating pins (6) for the installation of the optional roll media
dispenser.
AC power connector (7).
AC power switch (8).
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1 - RJ45 network port 5 - "Host" USB port

2 - USB port 6 - Locating pins (roll media
3 - RS232 serial port (COM1) dispenser)
4 - RS232 serial port (COM2) 7 - AC power connector
8 - AC power switch
Figure 1.4
Rear View of Printer
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1.3.3 Interior View of Printer

Opening the cover allows access to the paper path, which features
the following:
the printhead support (1)
the printhead (2),
the paper path width adjustment tab (3),
two paper guides (5),
media sensor (6),
paper guide locking levers (4).
Figure 1.5
Interior View of Printer
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2 CONNECTING THE PRINTER AND POWER-UP

2.1 CONNECTING THE PRINTER
This appliance must be grounded.

This product must exclusively be connected to an
electrical circuit that is:
WARNING
- Provided with a Ground Fault Circuit Interrupter
(GFCI) complying with IEC 364 and NFC 15-100
regulations, and
- conforming with the voltage characteristics
specified by the NF EN 50160 standard.
2.1.1 Procedure
To connect the printer, simply proceed as follows:
- Connect it to the AC power
- Connect it to the data communications system (PC, network).
Note: To be compatible with certain applications, the printer may require
the installation of additional programs and specific configurations
(contact IER Technical Support).
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2.1.1.1 Connecting the Printer to the AC Power
It is important to proceed in the order below:

WARNING
- Make sure the printer is switched off (power switch set

to the 0-position).
- Plug the power cord (1) into the corresponding
connector at the rear of the printer.
- Connect the power cord to the line power outlet.
Note: The IER 400 Printer switches automatically to the available AC
line power within the authorized voltage range (see User Safety
Guide, IER P/N N0C4SEA, shipped with the printer).
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Figure 2.1
Connecting the Printer to the AC Power
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2.1.1.2 Connecting the Printer to the Data Communications

System
To comply with class A FCC regulations it is

necessary to use a data cable provided with a braided
shield.
CAUTION Use a shielded RS232 cable fitted wit metal plated
connector hoods. The cable shield must be liked to
these hoods and cable length must not exceed 15 m
(49.2 ft).
The length of a USB cable must not exceed 5 m
(16.4 ft).
To connect the printer to the host system, use one of the

interface connectors on the rear connector panel:
- 10/100 base T network port (1)
- USB 2.0 port (2)
- RS232 /DB9 serial port (3) (COM1)
- RS232 /DB9 serial port (4) (COM2).
Note: In addition, the rear printer connector panel is provided with a USB
Host port (5) to connect a USB key or a Blue Tooth adaptor.
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1- 10/100 base T network port

2- USB 2.0 port
3- RS232 /DB9 serial port (COM1)
4- RS232 /DB9 serial port (COM2)
5- USB Host port
Figure 2.2
Connector Panel
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2.2 POWERING UP THE IER 400 PRINTER

2.2.1 Procedure
- At the rear of the printer, set the AC power switch to the
I-position.
Figure 2.3
Powering Up the IER 400 Printer
Printer initialization starts. The length of this process will take

several tens of seconds and can vary depending on the
application. The initialization being completed, the following will
occur, either:
- the green LED lights up while the red LED is blinking and a
sound signal is emitted to remind you to load media, if you have
not done so, or
- the green LED lights up to inform you that the printer is ready for
operation.
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2.3 POWERING DOWN THE IER 400 PRINTER

2.3.1 Procedure
- To power down the printer, set the power switch at the rear of the
printer to the 0-position.
Figure 2.4
Powering Down the IER 400 Printer
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3 INSTALLING AND LOADING THE CONSUMABLES

3.1 OPENING THE PRINTER COVER
3.1.1 Preliminary Information
The printer cover should normally be closed. The printer

cover should only be opened in exceptional
circumstances, such as for adjusting settings and
CAUTION troubleshooting.
The cover must be closed when the printer is operating.
- To open the cover, grasp the metal edge of the cover at the rear
of the printer, lift it and swing it open until it rests on the
electronics module cover.
- To close it, swing the cover back to its original position.
Figure 3.1
Opening the Cover
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3.2 INSTALLING FANFOLD MEDIA

3.2.1 Procedure
- Position a box of blank documents at the rear of the printer,
following the instructions below.
IMPORTANT: Place the box:
- parallel to the printer
- in the axis that documents are introduced,
- with the heat-sensitive side of the media facing up.
1 - Printer
2 - Box of fanfold media
3 - Paper intake
Figure 3.2
Positioning a Box of Fanfold Media
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3.3 INSTALLING ROLL MEDIA

3.3.1 Installing a Roll of Documents
IMPORTANT: To install a roll of documents on the roll media
dispenser (A), the heat sensitive layer of the
documents must be facing upwards.
1. Unlock the moveable flange (B) move to "UNLOCK" position) of
the roll media dispenser shaft (C).
2. Place a roll of documents (D) on the roll media dispenser shaft
(C) and push it against the moveable flange (B).
3. Move the roll of new documents (D) and the moveable flange
(B) along the roll media dispenser shaft (C) until the roll of
documents (D) is aligned with the paper intake (E), see figure
page 25.
4. When the alignment is satisfactory, lock the moveable flange
(move to "LOCK" position) (B) to immobilize the roll media
dispenser shaft.
Figure 3.3
Installing a roll of documents
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IMPORTANT: The roll of documents (D) must be aligned on the

paper intake axis (E); incorrect alignment may cause
printing problems.
A- Roll Media Dispenser

B- Moveable flange
C- Roll media dispenser shaft
D- Roll of documents
E- Paper intake
Figure 3.4
Roll alignment / Paper insertion
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3.4 ADJUSTING THE PAPER PATH WIDTH

Preliminary Steps: - Make sure the media is correctly loaded. Refer the
corresponding section of the present User Guide.
- Switch the printer off.
3.4.1 Procedure
- Open the printer cover.
- Release the paper guide (1) locking lever (5) by rotating it
towards the rear of the printer.
- Grasp the paper guide adjustment tab (2) and pull it outwards.
Note: The following two paper guide configurations exist for the
printer:
Solely the outer guide (4) is mobile (i.e. printer version
with fixed inner paper guide), or
the two paper guides are mobile; in this case, moving
the outer paper guide moves the inner paper guide
symmetrically.
Figure 3.5
Moving the Paper Guide(s)
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Note: The printer version with fixed inner paper guide does not come
with a pinion (3).
- Insert the media into the two paper guides making up the paper
path, all the way to the stop.
- Fine-adjust distance d between the two paper guides and the
media to ensure that media feeding is smooth and accurate at
the same time, without friction, nor excessive play.
2 - Paper guide adjustment tab

3 - Pinion (printer version with mobile inner paper guide)
5 - Paper guide locking lever
Figure 3.6
Fine-Adjusting the Distance between the Media and the two Paper
Guides
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Figure 3.7
Locking the Paper Guides
Final Steps: - The paper path fine-adjustment being completed, lock the
position of the guides by rotating the locking lever (5)
towards the front of the printer.
- Close the printer cover.
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3.5 MEDIA LOADING

Preliminary Steps: - Adjust the paper width, see page 26
- Power up the printer, see page 20.
3.5.1 Paper Load Procedure
- Insert the first document from the box or roll between the two
insertion paper guides.
- Move the document inwards until it is captured by the printer.
Note: Once the document has been fed correctly:
- the printer initializes, adjusting the paper position to the program
parameters and the type of document separation marks,
- a blank document is ejected. If automatic separation is not
available, the user must separate the document manually, see
page 32.
Figure 3.8
Loading Paper
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4 PRINTER OPERATION
4.1 INDICATOR AND KEY FUNCTIONS
4.1.1 Meaning of Printer Indicator Behavior
The behavior of the printer's two control panel indicators indicates
its operational status and any errors that may occur during printing.
Illustration of possible printer indicator statuses:
: Indicator off.
: Indicator steadily lit.
: Indicator blinking slowly.
: Indicator blinking rapidly.
Table of printer indicator lamp statuses:
Indicator status Cause Remedy
Printer powered down. -
Printer initialization
-
phase after power up.
Printer powered up,

-
online ("READY").
Printer powered up,

transaction in -
progress.
Note: An audible signal is sounded when there is a fault on the printer.

Two cases are possible:
an intermittent signal which stops after 5 seconds indicates a
minor problem (e.g. paper out),
a continuous intermittent signal warns the user of a technical
problem (e.g. paper jam).
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4.1.2 Control Panel Key Functions
"ONLINE" key Toggles between "online" to "offline" mode

In the event an incident is indicated by the
audible signal, clears the fault (turns audible
signal off).
"TEST" key Enables the selection of a test document type
in "Offline" mode only.
In "Online" mode only, simultaneously pressing
these keys for at least 2 seconds activates the
automatic ejection of paper.
"RESET" key In the event an incident is indicated by the
audible signal, clears the fault (turns audible
signal off).
"FEED" key Ejects a blank coupon from the stock loaded in
the printer.
Front panel with Front panel without

Keys display and 4-key display and 2-key
control panel control panel
"ONLINE"
"TEST"
"RESET" -
FEED -
Note: Whatever the version of the front panel used, these keys have the
same functions.
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4.2 PRINTING DOCUMENTS

Preliminary Steps: Before using the printer, perform the following checks:
- Printer is connected to the power supply and the
host data communications system, see page 15.
- Printer is powered up, see page 20.
- Printer is loaded with media, see page 29.
- If necessary, refer to the section describing printer
functions, see page 30
4.2.1 Document printing procedure
- Set the printer to "Online" by pressing the "ONLINE" key.
- Launch a print command from the host system.
The green indicator blinks during printing.
When printing is finished, if the printer is equipped with the cutter
assembly, the document is automatically cut and presented to the
user.
If the printer is not equipped with the optional cutting assembly to
automatically separate documents, use the serrated edges of the
output slot on the front of the printer to manually separate the
printed document, tearing it up or down sharply.
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Figure 4.1
Separating documents by tearing off
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5 USER LEVEL TROUBLESHOOTING

5.1 OPERATING FAULTS
In most cases, a printer operating fault activates the indicators and an
audible signal.
Note: An intermittent signal stopping after 5 seconds indicates a minor
problem, but a continuous signal indicates a technical problem.
5.1.1 When powering up, the printer does not start up
Note: If necessary, remove the media from the printer to access the rear
of the printer, see page 42.
- Power down the printer (set power switch to "0" position).
- Check the presence of the AC power supply with another
electrical device.
- Check the connections of the power cable to the printer
connector and to the power supply.
- Restart the printer (set power switch to "I" position).
- Wait for the printer to initialize then ensure that the green
indicator lamp is lit in "Online" mode.
If after all these steps the printer does not start up, call the help
desk.
5.1.2 The printer does not receive print data
Note: If necessary, remove the media from the printer to access to the
rear of the printer, see page 42.
- Power down the printer (set power switch to "0" position).
- Check the connections of the data cable to the printer connector
and to the computer system (computer, network, hub, etc.).
- Restart the printer (set power switch to "I" position) and check
that the green indicator lamp is lit in "Online" mode.
Note: If you removed paper media from the printer beforehand, reload it
see page 29.
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- Send a print command from the host system; the printer should
execute the requested task.
If the above actions do not solve the problem, call the help desk.
5.1.3 The paper is not feeding
- Check that the printhead assembly is correctly locked,
see page 40.
- Insert blank media, all the way, between the paper guides until
positioned under the printhead assembly.
- Ensure that there is no paper chaff in the paper path that could
interfere with media feeding.
If the above actions do not solve the problem, call the help desk.
5.1.4 Poor print quality
This problem may have several causes:
dirty printing mechanism
print parameter settings do not correspond to the type of media
used,
printhead assembly incorrectly locked, see page 40.
faulty part(s).
If the print quality is not satisfactory despite the checks performed,
call the help desk.
N0C402B Rev. 1
July 6, 2009
IER 400B
User Guide
5.1.5 Frequent Error Signals

IMPORTANT: Having solved the problem encountered, press the
"ONLINE" key or the "RESET" key to reinitialize the
printer.
Reminder of possible indicator statuses :
: Indicator off
: Indicator steadily lit
: Indicator blinking slowly
: Indicator blinking rapidly
Table of printer indicator lamp statuses:
Message and indicator

Cause Remedy
statuses
- Press the
"ONLINE" key.
Paper stock low - Load the
printer with
paper.
- Press the
"ONLINE" key.
Paper out - Load the
printer with
paper.
- Bad paper
detection - Unload then
reload the
- Sensor printer with
calibration paper.
problem
N0C402B Rev. 1
July 6, 2009
IER 400B
User Guide
Message and indicator

Cause Remedy
statuses
- Remove the
jammed paper.
Paper jam
- Press the
"ONLINE" key.
- Check the
data cable
Data connection,
transmission see page 15
error (no - Resend the
connection with computer
the host system) command
- Press the
"ONLINE" key.
- Lock the
printhead
correctly
Printhead
unlocked - Remove the
blank coupon
ejected by the
printer.
N0C402B Rev. 1
July 6, 2009
IER 400B
User Guide
5.2 OPENING THE PRINTHEAD ASSEMBLY - CLEARING A

DOCUMENT JAM
Before performing any service operation on the printer:

unload the paper from the printer, see page 42
WARNING switch off the printer,
disconnect the printer from the power supply,
disconnect the data cable.
The printhead is a sensitive electronic component,

therefore it is essential to:
- put on an anti-static wrist strap before touching it,
CAUTION - avoid any shocks to the printhead,
- do not use any tools that could damage it,
- do not touch the line of heating elements.
IMPORTANT: Make sure the printhead assembly is closed / locked

during normal printing operations.
Note: Open the printhead assembly only when necessary, for example
when you need access to the paper path to clear a paper jam or to
service the printer.
Preliminary Steps: - Open the printer cover.
5.2.1 Procedure
- Grasp the two levers (1) with your thumb and forefinger and
press them together to unlock the printhead support (2).
- Rotate the printhead support (2) towards the rear, all the way to
the stop.
- Grasp the front edge of the printhead (3) and rotate the printhead
(3) to the rear.
Note: Opening the printhead allows you to remove a document
(4) stuck in the printhead area, which is causing a jam in
the front part of the printer.
N0C402B Rev. 1
July 6, 2009
IER 400B
User Guide
1- Levers
2- Printhead support
3- Printhead
4- Paper jam
Figure 5.1
Opening the Printhead Assembly
N0C402B Rev. 1
July 6, 2009
IER 400B
User Guide
5.3 CLOSING AND LOCKING THE PRINTHEAD ASSEMBLY

5.3.1 Procedure
Before reinstalling the printhead, make sure the rotating

pins on each side of the printhead (3) are correctly
CAUTION positioned in their respective seats on the printer.
- Rotate the printhead (3) toward the front of the printer.

- Rotate the printhead support (2) toward the front of the printer,
onto the printhead (3).
- Press firmly on the green tab at the front of the printhead support
(2) until the assembly clicks into the locked position.
When locking the printhead support (2), make sure you

clearly hear two clicks indicating that the two levers (1)
have snapped back into position in their respective
CAUTION seats.
Ensure that the printhead support (2) is solidly locked in
position.
- If no other service operation is to be performed on the printer :

close the printer cover,
reconnect the data cable,
reconnect the power cord,
power up the printer
and load the printer with paper.
N0C402B Rev. 1
July 6, 2009
IER 400B
User Guide
1 - Levers
2 - Printhead support
3 - Printhead
Figure 5.2
Closing/Locking the Printhead Assembly
N0C402B Rev. 1
July 6, 2009
IER 400B
User Guide
5.4 UNLOADING THE MEDIA

5.4.1 Automatic Removal
To automatically remove the media from the printer, simply press,
for at least two seconds, the "TEST" key on the printer control
panel. Once the media is ejected from the mechanism, simply
remove the media from the rear of the printer.
Note: Whatever the front panel option chosen, the keys have the same
functions.
Figure 5.3
Automatic paper removal
N0C402B Rev. 1
July 6, 2009
IER 400B
User Guide
5.4.2 Manual Removal

IMPORTANT: IMPERATIVELY POWER DOWN THE PRINTER
BEFORE STARTING TO REMOVE THE PAPER
MANUALLY.
Manual removal may be necessary when documents have not
been successfully removed from the printer automatically (e.g. due
to a paper jam).
This operation is performed by unlocking the printhead support
then removing the media from the rear of the printer.
IMPORTANT: This action does not require you to open the
printhead; simply unlocking the support will suffice,
see page 38.
Ensure you re-lock the printhead support after
removing the paper, see page 40
Figure 5.4
Manual Paper Removal
N0C402B Rev. 1
July 6, 2009
IER 400B
User Guide
N0C402B Rev. 1
July 6, 2009
IER 400B
User Guide
6 PRINTER MAINTENANCE
6.1 RECOMMENDED PERIODIC MAINTENANCE
Schedule: Every 2 weeks or after 2000 m of printing.
Estimated Time: 15 min.
Tools Required / Maintenance Products: - IER cleaning kit, ref. S32129A
Before starting to clean the printer:

- unload the paper from the printer, see page 42
WARNING - switch off the printer,
- disconnect the printer from the power supply,
- disconnect the data cable.
6.1.1 Periodic maintenance frequency

To ensure optimum use of the printer under normal conditions, IER
recommends periodic cleaning every 2 weeks or after 2000m of
printing.
IMPORTANT: The frequency of cleaning must be adapted to the
specific environmental and operating conditions of the
printer (dusty atmosphere, paper quality, sustained
printer use, etc. ).
Use the IER cleaning kit, ref. S32129A following the instructions in
the kit, and applying the procedures described in this document.
IER declines all liability for incidents arising from failure

to follow its recommendations regarding service
CAUTION intervals, products and procedures.
N0C402B Rev. 1
July 6, 2009
IER 400B
User Guide
6.2 PERIODIC MAINTENANCE PROCEDURES

6.2.1 Removing Dust From the Printer Mechanism
To carry out this operation, IER recommends that you

only use the can of compressed air supplied with the
cleaning kit, since it has been tested and approved as
WARNING non-flammable and non-explosive.
IER will not accept responsibility for problems arising
from the use of any other product.
DO NOT USE THE DUSTER CAN IF THERE IS VERY
LITTLE AIR LEFT. THE CAN MOSTLY CONTAINS
PROPELLENT, WHICH IS HIGHLY FLAMMABLE.
Use the duster can supplied with the IER Cleaning Kit, following
the safety precautions on the can and those mentioned above,
dislodge any paper chaff and dust in the printer by blowing air into
the following zones:
Arrow #5: inside the two paper guides,
Arrow #4: under the two paper guides and the print mechanism,
Arrow #3: at the end of the paper path around the media sensor
Arrows #2: on the platen, to the document separation mark
sensors and behind the printer front panel, where the optional
cutter is installed,
Arrows # 1: in the output slot in the front panel.
N0C402B Rev. 1
July 6, 2009
IER 400B
User Guide
Figure 6.1
General Dust Removal From the Printer
N0C402B Rev. 1
July 6, 2009
IER 400B
User Guide
6.2.2 Cleaning the Printhead and Platen
The printhead is a sensitive electronic component:

- put on an anti-static wrist strap before touching it,
- avoid physical shocks to the printhead,
CAUTION
- do not use any tools that could damage it,
- do not touch the printhead heating elements.
Proceed as follows, using the products in the IER cleaning kit and following
the enclosed instructions:
- Use one of the soft, lint-free cloths and moisten it slightly with the
recommended cleaning product to clean the platen surface (2); rotate the
platen (2) manually to have access to the entire platen surface (2).
- Using alcohol filled foam swabs, clean the whole surface of the printhead
heating elements (1).
N0C402B Rev. 1
July 6, 2009
IER 400B
User Guide
1 - Printhead
2 - Platen
Figure 6.2
Cleaning the Printhead and Platen
N0C402B Rev. 1
July 6, 2009
IER 400B
User Guide
6.3 RESTORING THE PRINTER TO OPERATIONAL CONDITION

FOLLOWING PERIODIC MAINTENANCE
6.3.1 Actions to be Performed Before Putting the Printer
Into Service
After performing periodic maintenance operations:
- Close / Lock the printhead assembly, see page 40.
- Close the printer cover.
- Connect the data cable and the power cord, see page 15.
- Switch the printer on, see page 20.
- Load paper into the printer, see page 29.
- Print a document to check the print quality, see page 32.
N0C402B Rev. 1
July 6, 2009

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IER 400B

IER SIEGE - HEADQUARTERS

IER dans le monde - IER Worldwide

UNITED ARAB EMIRATES UNITED KINGDOM

THIS PRODUCT COMES WITH A LITHIUM BATTERY.

DANGER OF EXPLOSION IF BATTERY IS

The United States Federal Communications Commission (in 47 CFR

In accordance with FCC requirements, changes or modifications not

NORWAY: This product is also designed for IT power distribution

THIS APPLIANCE MUST BE GROUNDED.

This document contains proprietary information of IER. It may not be reproduced or

In compliance with the European Directive 2002/96/CE relative to the

2. CONNECTING THE PRINTER AND POWER-UP.... 15

3. INSTALLING AND LOADING THE

5. USER LEVEL TROUBLESHOOTING...................... 34

1.2 PRESENTATION OF THE PRINTER

1.3 PRINTER DESCRIPTION

On another version, a front panel with no display but a display

An "RFID" sticker (17) indicating that the printer is equipped with

1 - Control panel 6 - Red indicator lamp

11 - Control panel 15 - Green indicator lamp

1.3.2 Exterior Rear View

1 - RJ45 network port 5 - "Host" USB port

1.3.3 Interior View of Printer

2 CONNECTING THE PRINTER AND POWER-UP

This appliance must be grounded.

2.1.1.1 Connecting the Printer to the AC Power

It is important to proceed in the order below:

- Make sure the printer is switched off (power switch set

2.1.1.2 Connecting the Printer to the Data Communications

To comply with class A FCC regulations it is

To connect the printer to the host system, use one of the

1- 10/100 base T network port

2.2 POWERING UP THE IER 400 PRINTER

Printer initialization starts. The length of this process will take

2.3 POWERING DOWN THE IER 400 PRINTER

3 INSTALLING AND LOADING THE CONSUMABLES

The printer cover should normally be closed. The printer

3.2 INSTALLING FANFOLD MEDIA

3.3 INSTALLING ROLL MEDIA

IMPORTANT: The roll of documents (D) must be aligned on the

A- Roll Media Dispenser

3.4 ADJUSTING THE PAPER PATH WIDTH

2 - Paper guide adjustment tab

3.5 MEDIA LOADING

: Indicator blinking rapidly.

Table of printer indicator lamp statuses:

Indicator status Cause Remedy

Printer powered down. -

Printer powered up,

Printer powered up,

Note: An audible signal is sounded when there is a fault on the printer.

4.1.2 Control Panel Key Functions

"ONLINE" key Toggles between "online" to "offline" mode

Front panel with Front panel without

4.2 PRINTING DOCUMENTS

5 USER LEVEL TROUBLESHOOTING

5.1.5 Frequent Error Signals

: Indicator blinking rapidly

Table of printer indicator lamp statuses:

Message and indicator

Message and indicator

5.2 OPENING THE PRINTHEAD ASSEMBLY - CLEARING A

Before performing any service operation on the printer: