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S E R V I C E M A N U A L

C I T I Z C O F F E E M A C H I N E S

Citiz EF483/484
Citiz&milk EF485/486
Citiz&Co EF487/488

Version1.2en
C O N T E N T S
1 GeneralSafetyNotes........................................................................................ 6

2 Modeloverview ................................................................................................... 7
2.1 Modelrange ....................................................................................................... 7
2.2 Coreunitversions .............................................................................................. 8

3 MainComponents .............................................................................................. 9
3.1 Overviewcoreunit,Drange .......................................................................... 9
3.1.1 Interiorviewcoreunit,Drange........................................................... 10
3.2 Overviewcoreunit,Crange ........................................................................ 11
3.2.1 Interiorviewcoreunit,Crange........................................................... 12
3.3 OverviewmodelCitiz ..................................................................................... 13
3.4 OverviewmodelCitiz&milk .......................................................................... 14
3.4.1 OverviewmilkfrotherAERO3 ............................................................... 15
3.5 OverviewmodelCitiz&Co ............................................................................ 16
3.6 FluidSystem.................................................................................................... 17
3.6.1 Watercircuitdiagramofcoreunit(allCitizversions) .............................. 17
3.6.2 WatercircuitofmodelsCitiz/Citiz&milk............................................... 18
3.6.3 WatercircuitofmodelCitiz&Co ............................................................ 19

4 TechnicalData .................................................................................................. 20
4.1 RatingPlates.................................................................................................... 20
4.1.1 Examplesofbrandspecificratingplates ................................................ 20
4.1.2 Ratingplatedetails ................................................................................. 23
4.1.3 Ratingplateofmilkfrother(modelCitiz&milk) ...................................... 24
4.2 Summaryoftechnicaldata............................................................................... 25
4.2.1 Technicaldataofcoffeemachines ......................................................... 25
4.2.2 Technicaldataofmilkfrother(modelCitiz&milk).................................. 27
4.2.3 DimensionsandweightmodelCitiz ...................................................... 28
4.2.4 DimensionsandweightmodelCitiz&milk ........................................... 29
4.2.5 Dimensionsandweightmilkfrother ...................................................... 29
4.2.6 DimensionsandweightmodelCitiz&Co ............................................. 30

5 Operation ............................................................................................................ 31
5.1 Generalinformation.......................................................................................... 31
5.2 Statusindication............................................................................................... 31
5.2.1 Statusindicationofcoffeemachine ........................................................ 31
5.2.2 StatusindicationofmilkfrotherAERO3.................................................. 33
5.3 Machinemodes................................................................................................ 34
5.3.1 MachinemodesofCitizcoffeemachines............................................... 34
5.3.2 MachinemodesofmilkfrotherAERO3................................................... 35
5.4 Program/resetfilluplevel............................................................................... 36
5.4.1 Programmingthefilluplevel................................................................... 36
5.4.2 Resettingthefilluplevel ......................................................................... 36
5.5 Emptywatersystem......................................................................................... 37

2 Citizservicemanual
6 Maintenance ...................................................................................................... 38
6.1 Dailymaintenanceandcleaning ...................................................................... 38
6.1.1 Beforefirstcoffeeoratthestartofday.................................................. 38
6.1.2 Afterlastcoffeeorattheendofday....................................................... 39
6.1.3 MilkfrotherofmodelCitiz&milk ............................................................ 40
6.2 Descaling ......................................................................................................... 41
6.2.1 DescalingprocedureformodelsCitizandCitiz&milk ........................... 41
6.2.2 DescalingprocedureformodelCitiz&Co.............................................. 45

7 Troubleshooting ............................................................................................... 49
7.1 Checklistforcoffeemachine(allmodels) ....................................................... 49
7.2 Checklistformilkfrother ................................................................................. 51

8 Repairs............................................................................................................... 52
8.1 Safetyinstructions........................................................................................... 52
8.2 Repairandmountingtips ................................................................................. 52
8.3 Toolsandaccessories ..................................................................................... 55
8.4 PlatformdisassemblymodelCitiz.................................................................. 56
8.4.1 Generaldisassembly .............................................................................. 56
8.4.2 Replacingwatertankconnector ............................................................. 59
8.4.3 Replacingmainsswitch .......................................................................... 60
8.4.4 Replacingpowercord ............................................................................. 62
8.4.5 Removingcoreunit................................................................................. 64
8.5 PlatformdisassemblymodelCitiz&milk ....................................................... 67
8.5.1 Generaldisassembly .............................................................................. 67
8.5.2 Replacingwatertankconnector ............................................................. 71
8.5.3 Replacingmilkfrotherconnector ............................................................ 73
8.5.4 Replacingmainsswitch .......................................................................... 74
8.5.5 Replacingpowercord ............................................................................. 75
8.5.6 Removingcoreunit................................................................................. 77
8.6 PlatformdisassemblymodelCitiz&Co......................................................... 80
8.6.1 Generaldisassembly .............................................................................. 80
8.6.2 Replacingwatertankconnector ............................................................. 84
8.6.3 Replacingmainsswitch .......................................................................... 85
8.6.4 Replacingpowercord ............................................................................. 87
8.6.5 Removingcoreunits ............................................................................... 89
8.7 Disassemblyofcoreunit,Crange................................................................. 91
8.7.1 Generaldisassembly .............................................................................. 91
8.7.2 Replacingcompactbrewingunit............................................................. 96
8.7.3 Replacingpump...................................................................................... 98
8.7.4 Replacingflowmeter ............................................................................ 101
8.7.5 Replacingautomaticprimingdevice(APD) .......................................... 102
8.7.6 ReplacingthermoblockwithNTCsensorandfinewirefuse(s) ............ 104
8.7.7 Replacingelectroniccontrolboardwithbuttonprints ........................... 107
8.8 Disassemblyofcoreunit,Drange............................................................... 109
8.8.1 Generaldisassembly ............................................................................ 109
8.8.2 Replacingelectroniccontrolboardwithbuttonprints ........................... 116
8.9 Wiringdiagrams ............................................................................................. 118
8.9.1 WiringdiagramsmodelCitiz............................................................... 118
8.9.2 WiringdiagramsmodelCitiz&milk,EF 485 /486 ............................. 124
8.9.3 WiringdiagramsmodelCitiz&Co,EF487/488 ............................... 128

Citizservicemanual 3
9 Functiontests ................................................................................................. 130
9.1 Safetyinstructions.......................................................................................... 130
9.2 Requiredequipment....................................................................................... 130
9.2.1 Overview ............................................................................................... 130
9.2.2 Pressureadapter .................................................................................. 131
9.3 Measureflowrate........................................................................................... 132
9.4 Pressureandleakagechecks ........................................................................ 133
9.4.1 Preparations.......................................................................................... 134
9.4.2 Testrun ................................................................................................. 135
9.5 Measurecoffeetemperature .......................................................................... 136
9.6 Milkfrothertests............................................................................................. 138
9.6.1 Measurehotmilktemperature .............................................................. 138
9.6.2 Measuremilkfrothratio ........................................................................ 138
9.7 NTCtemperaturesensorfunctionality............................................................ 139
9.8 Protectiveearth(PE)continuitytest............................................................... 141
9.8.1 Whatcoffeemachinehastobetestedandwhen? ............................... 141
9.8.2 General ................................................................................................. 141
9.8.3 Testsequence ...................................................................................... 142
9.8.4 Whattodoiftheprotectiveearthcontinuitytestfails............................ 143
9.9 Protectiveinsulationtest ................................................................................ 144
9.9.1 Whatcoffeemachineshavetobetestedandwhen? ........................... 144
9.9.2 General ................................................................................................. 144
9.9.3 Testsequence ...................................................................................... 145
9.9.4 Whattodoiftheinsulationtestfails ..................................................... 147

10 ExplosionDrawings...................................................................................... 148
10.1 ModelCitiz,coreunitDrange(EF483)....................................................... 148
10.2 ModelCitiz,coreunitCrange(EF484)....................................................... 149
10.3 ModelCitiz&milk,coreunitDrange(EF485)............................................ 150
10.4 ModelCitiz&milk,coreunitCrange(EF486)............................................ 151
10.5 ModelCitiz&Co,coreunitDrange(EF487).............................................. 152
10.6 ModelCitiz&Co,coreunitCrange(EF488).............................................. 153

11 PartsList .......................................................................................................... 154

12 Notes .................................................................................................................158

4 Citizservicemanual
P R E F A C E
Thepurposeofthisservicemanualistoprovidetheservicepersonnelwithallnecessary Pleasekeepthis
manualtogetherwith
informationwithregardstocorrecthandling,maintenanceandrepairoftheCitizcoffee
thecorresponding
machinetypesEF483/484,EF485/486andEF487/488. servicedocumentation.
Thiswayyouareassured
tohavethenecessary
Thismanualshouldbeusedbythetechniciansasavaluableaidtoguaranteethe
information.
permanentreadinessforuseofthemachines.Inordertotakefulladvantageofallthe
functions,itisabsolutelynecessarytofollowtheinstructionsinthismanual.

ForfastaccesstoinformationdirectlyfromthePCorMACmonitor,this servicemanual 2PDFversionsofthis


servicemanualcan
isavailableasPDFfileandcanbedownloadedfromtheNespressotechnicalwebsite
beselected:
underhttps://business.nespresso.com. Ahighlycompressed
versionwithlowpicture
resolutionandsmallfile
TherequiredutilitysoftwaretoreadPDFfiles(AdobeReader)forPCsandMAC
size.
computerscanbedownloaded(under http://www.adobe.com)forfreepleaseclickthe Aversioninprintquality
logo: withhyperlinks,butwith
bigfilesize.

Theversionnumber
C O N T E N T U P D A T E S ofthisservicemanual
isprintedonthelower
rightcornerofthefront
page.

Version1.2
Chapter"Functiontests":correctionoftheprotectiveinsulationtest(connectionof
thetestequipmenttobothneutralandphasepinsinsteadofgroundpin).See
subtitle"Testsequence"onpage145,steps1till3(connectionofthemeasuring
cable).
Servicemanualisavailableinadditionallanguages:French,German,Spanishand
Italian

Version1.1
Firstreleasedservicemanualversion,inEnglishonly.

Version1.0
Testversionforproofreading,inEnglishonly.

Citizservicemanual 5
G E N E R A L S A F E T Y N O T E S

1 G E N E R A L S A F E T Y N O T E S

Riskoffatalelectricalshockandfire!
Mainsvoltageinsidethecoffeemachine.
Unplugappliancebeforecleaning.
Nevercleanwetorimmerseplug,cordorapplianceinanyfluid.
Disconnectthemainsplugbeforedisassemblytheappliancemust
befreeofvoltage.

Asanadditionalsafetymeasure,theuseofaresidualcurrentdevice(RCD),alsocalled
thegroundfaultcircuitinterrupter(GFCI),intherepaircentreishighlyrecommended.

Thisdevicedoes
notprotectagainst
electricalshockdue
tocontactwithbothcir
cuitconductors.

Exampleillustrations
oftypicaldevices.

UseaGFCIwithatrip
levelof46mA(USA)
resp.aRCDwithatrip
levelof1530mA(Europe).
Atriplevelabove30mA
providesonlyverylimited
protectionagainstharm
fromanelectricshock.

1) RCDprotectedsocketoutlet 3) GFCIsocket
2) PluginRCDunit 4) PluginGFCI

Dangerofburns!
Hotpartsandwaterunderpressureinsidethecoffeemachine
(particularlyinthethermoblock).
Letcoffeemachinecooldownbeforecleaningordisassembly.

6 Citizservicemanual
M O D E L O V E R V I E W

2 M O D E L O V E R V I E W
2.1 Modelrange
WithcoreunitDrange:WithcoreunitCrange:

1) Citiz 3) Citiz&Co
2) Citiz&milk

Eachmodel Acoreunitisthe
actualcoffee
hasaspecialplatform machine,mountedon
isavailablein2differentdesigns,dependingonthecoreunitversion(CorDrange). aplatform.

Citizservicemanual 7
M O D E L O V E R V I E W

2.2 Coreunitversions
Thiscomparison Drange Crange
helpstoidentifythe
coreunitversion.

1) Coffeeoutlet 3) Coffeebuttons
2) Closinghandle 4) Cupholder

Thereareadditional
differencesbetween Differentcomponents Drange Crange
the2versions(cov
ers,wiringetc.)notmen Coffeeoutlet(1) conturedcoffeeoutlet "flat"coffeeoutlet
tionedinthetable.
Closinghandle(2) chromiumplatedclosinghandle blackclosinghandle
arrangedonbothsidesofthe arrangedbehindtheclosing
Coffeebuttons(3)
closinghandle handle
Cupholder(4) cupholderwithslottedrecesses cupholderwithcircularrecesses

8 Citizservicemanual
M A I N C O M P O N E N T S

3 M A I N C O M P O N E N T S
3.1 Overviewcoreunit,Drange
Forplatformcompo
nentsrefertomodel
overview.

1) Cupsupport 7) Button"smallcup"(Espresso)
2) Wastewatercontainer 8) Button"largecup"(Lungo)
3) Capsulecontainer(usedcapsules) 9) Sidepanelsleft/right
4) Coffeenozzle 10)Rearcover
5) Steamcover
6) Closinghandle

Citizservicemanual 9
M A I N C O M P O N E N T S

3.1.1 Interiorviewcoreunit,Drange

1) Buttonprints 6) Electroniccontrolboard
2) Capsulebay (withprotectivecovers)
3) Brewingunit(TMBU,TolkienMini 7) Selfprimingdevice(APD)
BrewingUnit) 8) NTCtemperaturesensor
4) Pump(InvensysCP4/SP) 9) Thermoblock(EF2003)
5) Flowmeter(FHKSC12)

10 Citizservicemanual
M A I N C O M P O N E N T S

3.2 Overviewcoreunit,Crange

1) Cupsupport 7) Steamcover
2) Wastewatercontainer 8) Closinghandle
3) Capsulecontainer(usedcapsules) 9) Button"smallcup"(Espresso)
4) Sidepanel,left 10)Button"largecup"(Lungo)
5) Sidepanel,right 11)Topcover
6) Coffeenozzle 12)Rearcover

Citizservicemanual 11
M A I N C O M P O N E N T S

3.2.1 Interiorviewcoreunit,Crange

1) Capsulebay 6) Electroniccontrolboard
2) Brewingunit(TMBU,TolkienMini (withprotectivecovers)
BrewingUnit) 7) Selfprimingdevice(APD)
3) Buttonprints(undertopcover) 8) NTCtemperaturesensor
4) Pump(InvensysCP4/SP) 9) Thermoblock(EF2003)
5) Flowmeter(FHKSC12)

12 Citizservicemanual
M A I N C O M P O N E N T S

3.3 OverviewmodelCitiz
Thismodelispictured
withaCrangecore
unit.

1) Dripgrid 6) Watertankconnector
2) Driptray 7) Powercord
3) Coreunit(e.g.Crange) 8) ON/OFFswitch(mainsswitch)
4) Watertankcover 9) Platform
5) Watertank

Thisisthebasicmodelwiththesmallestplatform(9). Thecoreunitsof
modelCitizandCitiz
&milkarenotcom
Thedripgrid(1) patibleduetodifferent
electroniccontrolboards.
existsin2versions,
matcheswiththecupholderofthecoreunitversion(e.g.circularrecesses).

Citizservicemanual 13
M A I N C O M P O N E N T S

3.4 OverviewmodelCitiz&milk
Thismodelispictured
withaCrangecore
unit.

1) Dripgrid 9) Lid
2) Driptray 10) Milkfrotherstartbutton
3) Platform 11) Watertankconnector
4) Storageplacesforwhisks 12) Powercord
5) Coreunit(e.g.Crange) 13) Milkfrotherconnector
6) Watertank 14) ON/OFFswitch(mainsswitch)
7) Watertankcover 15) Cupstorage(removable)
8) Milkfrother(Aero3)

Thecoreunitsof Theplatformofthismodelisequippedwithamilkfrother(8).
modelCitizandCitiz
&milkarenotcom
patibleduetodifferent Thedripgrid(1)
electroniccontrolboards.
existsin2versions,
matcheswiththecupholderofthecoreunitversion(e.g.circularrecesses).

14 Citizservicemanual
M A I N C O M P O N E N T S

3.4.1 OverviewmilkfrotherAERO3
Themilkfrother
AERO3ispartofthe
standardequipment
ofthemodelCitiz&milk.

1) Lid 6) Indicationof2max.milklevels
2) Seal (120ml/240ml)
3) Jug 7) Mixerforhotmilk
4) Powerplug 8) Springwhiskformilkfoam
5) Startbutton(red/bluebacklighted)

Theinsideofthejug(3)
haslevelmarks(6),
issurfacecoatedforeasycleaning.

Citizservicemanual 15
M A I N C O M P O N E N T S

3.5 OverviewmodelCitiz&Co
Thismodelispictured
withaCrangecore
unit.

1) Driptray 5) Coreunits(e.g.2xCrange)
2) Dripgrid 6) Watertank
3) ON/OFFswitch(mainsswitch) 7) Watertankcover
4) Powercord 8) Platform

Thedripgrid(1)
existsin2versions,
matcheswiththecupholderofthecoreunitversion(e.g.circularrecesses).

16 Citizservicemanual
M A I N C O M P O N E N T S

3.6 FluidSystem
3.6.1 Watercircuitdiagramofcoreunit(allCitizversions)

1) Watertank 6) Minibrewingunit(MBU)
2) Flowmeter 7) Capsulecontainer
3) Pump 8) Wastewatercontainer
4) Selfprimingdevice 9) Driptray
5) Thermoblock

Legend:
Freshcoldwater
Freshhotwater
Coffee
Waste/dripwater

Theselfprimingdevice(4)
allowsthepumptosuckwaterwhenitisfilledwithair(newmachine,emptywater
tanketc.)
removesairbubblesfromthewatercircuit
feedsawater/airmixbackintothewatertank.

Citizservicemanual 17
M A I N C O M P O N E N T S

3.6.2 WatercircuitofmodelsCitiz/Citiz&milk

1) Watertank 5) Flowmeter
2) Watertankconnector 6) Coffeeoutlet
3) Selfprimingdevice 7) Brewingunit
4) Thermoblock 8) Pump

18 Citizservicemanual
M A I N C O M P O N E N T S

3.6.3 WatercircuitofmodelCitiz&Co

1) Watertank 5) Flowmeter
2) Pump 6) Thermoblock
3) Brewingunit 7) Watertankconnector
4) Coffeeoutlet 8) Selfprimingdevice

Citizservicemanual 19
T E C H N I C A L D A T A

4 T E C H N I C A L D A T A
4.1 Ratingplates
Thetypeplatecanbe
foundatthebottomof
4.1.1 Examplesofbrandspecificratingplates
thecoffeemachines
platform. Nespresso,EUversion
Thisoverviewshows
examplesofvarious
brandsandissubject
toalterations.

EF484CitizC110red EF483CitizD110black

EF486Citiz&milkC120red EF485Citiz&milkD120black

EF488Citiz&CoC130red EF487Citiz&CoD130black

20 Citizservicemanual
T E C H N I C A L D A T A

DeLonghi,EUversion

EF483CitizD110Limousineblack/DeLonghiEN165.B EF483CitizD11060'sWhite/DeLonghiEN165.CW

EF485Citiz&milkD120Limousineblack/DeLonghi EF487Citiz&Co.D130Limousineblack/DeLonghi
EN265.BAE EN325.B

Koenig,CHversion

EF483CitizD110Limousineblack/KoenigCitiz EF483CitizD11060'sWhite/KoenigCitiz

EF485Citiz&milkD120Limousineblack/KoenigCitiz&milk EF487Citiz&Co.D130Limousineblack/KoenigCitiz&Co.

Citizservicemanual 21
T E C H N I C A L D A T A

Krups,EUversion

EF484CitiZXN700510grey EF484CitiZXN700610red

EF486CitiZ&milkXN710610red EF488CitiZ&CoXN750510grey

Magimix,EUversion

EF483CitizM190Ref11290black EF483CitizM190Ref11291cream

EF485CitizM190MilkRef11300black EF487CitizM190DuoRef11305black

22 Citizservicemanual
T E C H N I C A L D A T A

Turmix,ATversion

EF484CitizC110fireenginered/TurmixTX170Citiz EF484CitizC110steelgrey/TurmixTX170Citiz

EF486Citiz&milkC120fireenginered/ EF488Citiz&Co.C130steelgrey/
TurmixTX270Citiz&milk TurmixTX370Citiz&Co.

4.1.2 Ratingplatedetails

1) Brandname 7) Serialnumber
2) Voltageandpowerrating 8) Machinetype
3) Placeofmanufacture 9) Specialdisposalicon
4) NationalapprovalsignofRussia (donotdisposewithordinarywaste)
(GOSTR) 10)Signofconformity(CE)
5) NationalapprovalsignofGermany 11)ConformwithRoHSguidelines(lead
(VDE) freesolder,etc.)
6) Barcode 12)Articlenumberoftheratingplate

Citizservicemanual 23
T E C H N I C A L D A T A

Decodingthealphanumericserialnumber
Bydecodingthedate Example:
ofproductionand
machinetype,the
coffeemachinecanbe
Checksum(ifavailable)
identifiedexactly.
Colorversion
Typeofmainsplug
Mainsvoltage
Distributingpartner
Incrementalnumberperproductionday
Manufacturingplant
Manufacturerdesignationofthemachinetype(EF484)
08312...Dateofproduction
(08=year2008,312=312dayoftheyear)

4.1.3 Ratingplateofmilkfrother(modelCitiz&milk)
Notehemainsvolt
agerangesofthedif
ferentmodels.

24 Citizservicemanual
T E C H N I C A L D A T A

4.2 Summaryoftechnicaldata
4.2.1 Technicaldataofcoffeemachines
Mainsvoltageranges Technicaldataare
validforallCitizmod
MainsvoltageforCitiz elsunlessexplicitly
Europe,RU,AU,CN,KR,SG,HK,ME,ZA,IL,BR,AR........... 220240V/5060Hz statedotherwise.

USA,Canada,BR,MX..............................................................120127V/5060Hz
Japan .............................................................................................. 100V/5060Hz*

MainsvoltageforCitiz&milk
Europe,RU,AU,CN,KR,SG,HK,ME,ZA,IL,BR,AR........... 220240V/5060Hz
USA,Canada,BR,MX..............................................................120127V/5060Hz

MainsvoltageforCitiz&Co
Europe,RU,AU,ME,IL............................................................ 220240V/5060Hz

Approvals
ApprovalsforCitiz ........................ CE,UL"forUSAandCanada",PSE,GostR,Ctick,
CCC,KTL,SPRING,SASO,SABS,ISI,IRAM,NOM

ApprovalsforCitiz&milk ............ CE,UL"forUSAandCanada",GostR,Ctick,CCC,


KTL,SPRING,SASO,SABS,ISI,IRAM,NOM

ApprovalsforCitiz&Co .................................................. CE,GostR,Ctick,SASO,ISI

Powerratingsofcoffeemachinemaincomponents
(forallvoltagesandfrequencies)
Thermoblock .....................................................................................................1200W*
*modelCitiz&Co,Australia:1080W
Pump................................................................................................................. 55/60W

Performancedataofcoreunit
Heatingup
Citiz ...................................................................................................... approx.7.6Wh
Citiz&milk ........................................................................................... approx.7.6Wh
Citiz&Co ........................................................................................... approx.14.9Wh

1smallcup(40ml*)
Citiz ...................................................................................................... approx.4.3Wh
Citiz&milk ........................................................................................... approx.4.3Wh
Citiz&Co(bothheads)........................................................................ approx.7.6Wh
*Defaultsetting

Citizservicemanual 25
T E C H N I C A L D A T A

1largecup(110ml*)
Citiz ...................................................................................................... approx.8.7Wh
Citiz&milk ........................................................................................... approx.8.7Wh
Citiz&Co(bothheads) ...................................................................... approx.14.8Wh
*Defaultsetting

Standbyoperation(in1hour)
Citiz ...................................................................................................... approx.0.7Wh
Citiz&milk ........................................................................................... approx.0.7Wh
Citiz&Co ............................................................................................. approx.2.2Wh

Pump
Pumppressure
Max.permissible .............................................................................. 17.5bar1.5bar
Duringcoffeepreparation(dependingonthetypeofcoffee).......................... 916bar
Flowperformance..................................................................120240ml/min.at12bar

Capacities
Advisedwatertank Watertank
capacitiestoavoid
spilling. Citiz ........................................................................................................................1.0l
Citiz&milk .............................................................................................................1.0l
Citiz&Co ...............................................................................................................1.4l
Driptray
Citiz ....................................................................................................................100ml
Citiz&milk .........................................................................................................180ml
Citiz&Co ...........................................................................................................250ml
Capsulecontainer
Citiz,Citiz&milk .................................................................................... 911capsules
Citiz&Co ........................................................................................2x(912)capsules

Temperatures
Operatingtemperature ................................................................... +5Cupto+45C
Storagetemperature..................................................................... 25Cupto+60C
Safetytemperature(thermalcutoff)................................................................... 167C
Coffeetemperatureatoutlet....................................................................... 86C3C

Variousdata
Noiseduringbrewingcycle.................................................................... max.60dB(A)*
*modelCitiz&milk:measuredwithoutmilkfrother
*modelCitiz&Co:measuredwithonlyonecoreunitrunning

Preheatingtime .......................................................................................approx.60sec
Cablelength .............................................................................................. approx.1.2m

26 Citizservicemanual
T E C H N I C A L D A T A

4.2.2 Technicaldataofmilkfrother(modelCitiz&milk)
Mainsvoltage
Europe........................................................................................ 220240V/5060Hz
USA/Canada ................................................................................120127V/5060Hz

Themilkfrother Ifreplacingadefect
milkfrother,check
isavailablein2differentmodels,dependingonabovemainsvoltageranges, mainsvoltagerange.
hastomatchthemainsvoltagerangeoftheassociatedcoffeemachine.

Powerrating(dependingonmainsvoltage)
220240V,5060Hz ..................................................................................... 410490W
110127V,5060Hz ..................................................................................... 380505W
Standbyoperation ............................................................................................... <1W

Powerconsumption

Voltage
Preparation 120V 127V 220V 230V 240V
Unit
Frothmilk:hot
(startingwithcolddevice)

Measuredpower W 452 506 407 445 485


Intensity A 3.77 3.98 1.85 1.93 2.02
Consumptionfor
Wh 19 19 19 19 19
2testpreparations
Frothmilk:cold
(startingwithcolddevice)

Measuredpower W 1.98 2.24 2.72 2.80 3.01


Intensityofcurrent
A 40.93 44 30.82 27.51 25.97
(cos.=0.58)
Consumptionfor
Wh 0.08 0.09 0.11 0.12 0.13
2testpreparations
Hotmilk
(startingwithcolddevice)

Measuredpower W 452 506 407 445 485


Intensityofcurrent A 3.77 3.98 1.85 1.93 2.02
Consumptionfor
Wh 37 37 37 37 37
2testpreparations

Capacity
Hotmilk ...................................................................................................... max.240ml
Hot/coldmilkformilkfroth........................................................................... max.130ml

Citizservicemanual 27
T E C H N I C A L D A T A

Performancedata
Whiskspeed......................................................................................... 20002700rpm
Preparationtimes
(withfull,semiskimmedorskimmedmilkat810Cfridgetemperature)
Hotmilkfroth(120ml) .....................................................................................5080sec
Coldmilkfroth(120ml) ...................................................................................6080sec
Hotmilk(240ml) .........................................................................................120180sec

Temperature
Hotmilk ............................................................................................. +60Cto+70C
Foammilk.......................................................................................... +60Cto+70C

Variousdata
Noiseemission ........................................................................................ max.55dB(A)

4.2.3 DimensionsandweightmodelCitiz
Theoveralldimen
sionsarethesame
forbothcoreunitver
sions(CandDrange).

Dimensionsinmm

Dimensions(widthxheightxlength).............................................130x277x372mm
Cupsupportdown .............................. 8590mm,forespressoandlungocups/glasses
Cupsupportup .......................................................150155mm,formacchiatoglasses
Weight(withoutwater)..............................................................................approx.3.4kg

28 Citizservicemanual
T E C H N I C A L D A T A

4.2.4 DimensionsandweightmodelCitiz&milk
Theoveralldimen
sionsarethesame
forbothcoreunitver
sions(CandDrange).

Dimensionsinmm

Dimensions(widthxheightxlength) ............................................ 237x277x372mm


Weight(withoutwater,milkfrotherincluded) ...........................................approx.4.6kg

4.2.5 Dimensionsandweightmilkfrother

Dimensionsofjugcpl.(diameterxheight) ................................................ 91x170mm


Whiskforfoam(diameterxheight) ..............................................................33x32mm
Mixerforhotmilk.................................................................................. 15x34x32mm
Weight(withwhiskandmixer) ..............................................................................0.7kg

Citizservicemanual 29
T E C H N I C A L D A T A

4.2.6 DimensionsandweightmodelCitiz&Co
Theoveralldimen
sionsarethesame
forbothcoreunitver
sions(CandDrange).

Dimensionsinmm.

Dimensions(widthxheightxlength).............................................326x281x286mm
Weight(withoutwater).................................................................................approx.7kg

30 Citizservicemanual
O P E R A T I O N

5 O P E R A T I O N
5.1 Generalinformation
ForanoverviewofoperationalcontrolsseeMainComponentsonpage 9.
Forbasicoperationofthemachinesuchaspreparingacoffeeandotherrelatedinfor
mation,refertotheusermanual.
Tosimplifymatters,themodelCitizwithcoreunitCrangeisusedtoexemplifythroughout
thischapter.

5.2 Statusindication
5.2.1 Statusindicationofcoffeemachine
ThetwocoffeebuttonswithgreenLEDbacklightshowthestatusofthecoffeemachine
accordingtothefollowingtable:

" Smallcup" " Largecup"


Machinestatusetc. LEDsignal
button button

Off BothLEDsoff

Blinking1Hz,
Selftest
0.5son,0.5soff

Blinkingfast(2Hz,
0.25 son/0.25soff)
Error
3timesevery2sec
onds

Blinking1Hz,
Heatup
0.5son,0.5soff

Ready BothLEDson

Blinking1Hz,
Brewingsmallcup
0.5son,0.5soff

Blinking1Hz,
Brewingbigcup
0.5son,0.5soff

Blinking1Hz,
0.5son,0.5soff
Rinsesmallcup
(sameasbrewingsmall
cup)
Blinking1Hz,
0.5son,0.5soff
Rinsebigcup
(sameasbrewingbig
cup)

Citizservicemanual 31
O P E R A T I O N

" Smallcup" " Largecup"


Machinestatusetc. LEDsignal
button button
Blinking1Hz,
0.5son,0.5soff
Volumebrewingsmallcup
(sameasbrewingsmall
cup)
Blinking1Hz,
0.5son,0.5soff
Volumebrewingbigcup
(sameasbrewingbig
cup)

Blinking2Hz,
Descalingready
0.25son,0.25soff

Blinking2Hz,
0.25son,0.25soff
Descalingpumpon(descal)
(sameasdescaling
readymode)
Blinking2Hz,
0.25son,0.25soff
Descalingpumpoff(descal)
(sameasdescaling
readymode)

Blinking2Hz,
Emptying/Evaporating
0.25son,0.25soff

Blinking0.5Hz,
Standby 1son,1soff
alternately

Blinking2Hz,
Resetting 0.25son,0.25soff
indicationfor3s

Blinking0.2Hz,
Powersave 2.5son,2.5soff
alternately

Blinking1Hz,
Overheat 0.5son,0.5soff
(sameasheatup)

Blinking0.5Hz,
Powersaveactivation 1son,1soff
alternately5times

32 Citizservicemanual
O P E R A T I O N

" Smallcup" " Largecup"


Machinestatusetc. LEDsignal
button button

Blinking0.5Hz,
Powersavedeactivation
1son,1soff
(onlyformodelCitiz&Co)
alternately3times

5.2.2 StatusindicationofmilkfrotherAERO3
Theoperatingbuttonwithred/bluebacklightshowsthestatusofthemilkfrother
accordingtothefollowingtable:

Machinestatusetc. Operatingbutton Lightsignal

Off Backlightoff

Onhotmilkpreparation Redbacklighton

Oncoldmilkfrothprepara
Bluebacklighton
tion

Toresetaredblink
Failure/malfunction ingbacklight:
(e.g.overheatingbecauseof Blinkingredbacklight 1.Removemilkfrotherfrom
burntmilk,toolessorno (1Hz,0.5son,0.5soff) platform.
milk) 2.Removecauseoffailureif
possible.

Failure:milkfrotherhas Fastblinkingredbacklight
wrongmainsvoltagerange (2Hz,0.25son,0.25soff

Citizservicemanual 33
O P E R A T I O N

5.3 Machinemodes
5.3.1 MachinemodesofCitizcoffeemachines
ThistablehelpstounderstandtheoperatingmodesofaCitizcoffeemachine:

Machinemode Entermode Actions Exitmode


Heatsupthermoblock
toreadytemperature
Everytimeafterswitch e.g.switchingoff
1Heatupmode 90Cwithin60swith
ingonmachine machine
outovershootingtarget
temperature
Tests:
NTCshortcircuit
NTCconnected
Everytimeafterswitch Thermoblockheating e.g.switchingoff
2Selftestmode
ingonmachine curve machine
Errorhandling:
Trackingofthelast5
errorsbyaringbuffer
Afterheatupandself
testmodewasok
Afterbrewingor
volumebrewing Keepsthermoblock e.g.switchingoff
3Readymode
coffee temperatureat90C machine
Afterresetmode
Afterleaving
descalingmode
Pressandrelease
largeorsmallcoffee
buttonwhen
Pressandrelease
machinewasin
largeorsmallcoffee
brewingmodeor
button(brewing
4aBrewingmode automaticexitgiven
mode)
4bVolumebrewing bytheflowmeter
Pressandholdlarge
mode(program Releaselargeor
orsmallcoffee
mingcupsize) smallcoffeebutton
buttonformorethan
whenmachinewas
3s(programming
inprogramming
mode)
mode
Switchingoff
machine
Pressandholdboth
Regulatetempera coffeebuttonsforat
tureto65C(after least0.5s
Switchonmachine,
pumpwasstarted) Note:
waituntilready
Stopandstartpump Whenmachineis
5Descalingmode Pressandholdboth
withanycoffee switchedoffduringany
coffeebuttonsforat
button,novolume descalingmode,thenit
least3s
brewingindescaling goestodescaling
mode modereadystateafter
nextswitchon.

34 Citizservicemanual
O P E R A T I O N

Machinemode Entermode Actions Exitmode


1) Switchoffmachine 1) Startpump
2) Pressandhold 2) Stoppumpafter
smallcoffeebutton 10 s
3) Switchonmachine 3) Heatupthermo
6Emptyingmode blockto105 C
Switchoffmachine
(evaporing) (100%power)
4) Switchoffther
moblock
5) Gotostandby
mode
1) Switchoffmachine Resetthe
2) Pressandhold programmedlarge
largecoffeebutton andsmallcoffee
3) Switchonmachine volumestofactory
setting proceedswithselftest
7Resettingmode
Indicatetheresetting modeautomatically
modefor3s
Factorysettings:
smallcup....40ml
largecup...110ml
Pressanycoffeebut
Toenablepowersave
tontoactivateready
mode:
mode
1) Switchoffmachine
2) Pressandhold
Reducethermoblock Todisablepowersave
bothcoffeebuttons
temperature mode:
3) Switchonmachine
SwitchLEDindica 1) Switchoffmachine
8Powersavemode 4) Coffeebutton
tiontopowersave 2) Pressandhold
LEDsblink5times
mode(blinkingalter bothcoffeebuttons
alternativelyas
natelyevery2sec) 3) Switchonmachine
confirmation
4) Coffeebutton
LEDsblink3times
Afterthatautomatically
alternativelyas
after30 minofnonuse
confirmation
Automaticallybyfol
Machineindicatesfail
lowingfailures:
urewithcoffeebutton
9Failuremode a)NTCshortcircuit Whenfailureisfixed
LEDsaslongasthe
b)NTCnotconnected
failureispresent
c)Heatuptooslow
Switchthermoblock
Automaticallyafter off
10Standbymode Switchoffthemachine
emptyingmode SwitchLEDindica
tiontostandbymode

5.3.2 MachinemodesofmilkfrotherAERO3
Machinemode Entermode Actions Exitmode
Startbuttonlightsup
1Hotmilk/milkfroth Pressstartbutton Automaticswitchoff
red.Milkisheatedand
preparation briefly afterpreparation
mixed.
Keepstartbutton
2Coldmilkfrothprepa Startbuttonlightsup Automaticswitchoff
pressedforapprox.
ration blue.Milkismixedonly. afterpreparation
2 sec

Citizservicemanual 35
O P E R A T I O N

5.4 Program/resetfilluplevel
Eachcoffeebuttoncanbeprogrammedwithacoffeevolumeforanindividualcupsize.
Theprocedureforprogramming/resettingisthesameforbothcoffeebuttons.

5.4.1 Programmingthefilluplevel
Programmablevolumerange .......................................................................... 10750ml

Eachnewprogram
mingcyclestartswith
themin.volume
(10 mlafter3sec),regard
lessofapreprogrammed
coffeevolume.

1) Preparecoffeeasusual(seeuser 2) Onlyreleasethebuttonwhenthe
manual),butkeepthecoffeebutton desiredfilllevelisreached.
pressedforatleast3secondsin
ordertostartprogrammingmode.

5.4.2 Resettingthefilluplevel
Withthefollowingprocedureallprogrammedfilluplevelswillbesetbacktothisfactory
settings:
Coffeebutton"smallcup" ....................................................................................... 40ml
Coffeebutton"largecup"..................................................................................... 110ml

1) Switchoffthecoffeemachine. 2) Pressandholdthe"largecup"button.
3) Switchonthecoffeemachine.
4) Release"largecup"button.

36 Citizservicemanual
O P E R A T I O N

5.5 Emptywatersystem
Aftereveryoperation,somewaterremainsinthecoffeemachine.Thereforethewater
systemmustbeemptied
ifthecoffeemachinewillnotbeusedforalongtime
asantifreezemeasure
forrepairsandshipment.

1) Switchoffcoffeemachine. 2) Removewatertank.
3) Placeabeakerunderthecoffeeout
let.
ModelCitiz&Co:
Onlyonecoreunit
shouldbeemptiedat
thesametime(dangerof
mainssupplyoverload).

Afterthisprocedure,
thecoffeemachine
willnotbereadyfor
approx.10min(untilthe
thermoblockcoolstobelow
100 C).

4) Pressandholdbutton"smallcup". Thepumpstartstodrainthewater
5) Switchthecoffeemachineonagain. systemandstopsautomatically.
6) Releasebutton"smallcup". Thecoffeebuttonsblinkfastsimulta
neously.
7) Afterautomaticstop,switchoffthe
coffeemachine.

Citizservicemanual 37
M A I N T E N A N C E

6 M A I N T E N A N C E
6.1 Dailymaintenanceandcleaning
6.1.1 Beforefirstcoffeeoratthestartofday
TheCitizmodelis
shownasexample.
Maintainandclean
othermodelsaccordingly.

1) Fillwatertankwithfreshpotable 4) Switchmachineon.
water.
2) Insertwatertank.
3) FormodelCitiz&milk:
Attachwhisktomilkfrother.Placemilk
frotheronbaseplateconnector.

Afteralongerperiodofnonuse: 6) Rinsecoffeemachinebypressingbut
5) Placeacontainerundercoffeeoutlet. ton"largecup"about6times.

38 Citizservicemanual
M A I N T E N A N C E

6.1.2 Afterlastcoffeeorattheendofday

Riskoffatalelectricalshockandfire!
Nevercleanwetorimmerseplug,cordorapplianceinanyfluid.
Unplugapplianceandletitcooldowntoavoidburns.

Platformanddriptray
surfacesarenot
abrasionproof.
Neverusebrushesand/or
cleaningagentsthatcon
tainaggressiveorchemical
componentsresp.sol
vents.
Donotputanypartina
dishwasher.
Useonlyadampclothor
spongeandamildcleaning
agentifnecessary

1) Switchmachineoff. 3) Emptyandclean
2) Checkifcapsuleisejected. capsulecontainer(a)
wastewatercontainerwithcup
support(b)
driptraywithdripgrid(c).
Donotuseabrush
thewatertankcanbe
scratched.

4) Empty,rinseandcleanwatertank. 5) Reassemblecoffeemachine.
6) Cleancoffeemachinewithadamp
clothifnecessary.

Citizservicemanual 39
M A I N T E N A N C E

6.1.3 MilkfrotherofmodelCitiz&milk

Riskofdamage!
Theinsideofthejugiscoatedforeasycleaning.
Neverusebrushesand/orcleaningagentsthatcontainabrasiveor
aggressive,chemicalcomponentsresp.solvents.
Donotputanypartinadishwasher.
Useonlyadampclothandamildcleaningagentifnecessary.

1) Removemilkfrotherfromplatform. 2) Removelidanddismantlewhisk.

Keepconnectors
dry(onplatformand
atundersideofmilk
frother).

3) Removesealfromlid. 5) Cleanoutsideofmilkfrotherwitha
4) Rinseandcleanmilkfrothertogether dampclothifnecessary.
withwhiskormixer,lidandseal. 6) Reassemblemilkfrother.

40 Citizservicemanual
M A I N T E N A N C E

6.2 Descaling
OnlyuseNespresso descalerordescalingkitneverusevinegar!
Descalercandamagecasingandcontactsurfaces.
Immediatelycleandropsofdescalingsolution.

Thedescalingchartis
basedonacupsizeof
40ml.
fH...Frenchgrade
dH...Germangrade
CaCO3...Calciumcarbonate

Usethischarttoinformacustomerwhentodescalethecoffeemachinedependingon
localwaterhardnessandaveragecoffeeconsumption.Doubletheestimatedtime
intervalformodelCitiz&Co.

6.2.1 DescalingprocedureformodelsCitizandCitiz&milk
TheCitizmodelis
shownasexample.

1) Ejectcapsuleorcheckifcapsuleis 2) Removeandemptycapsule/waste
removed. watercontainer,driptrayandwater
tank.

Citizservicemanual 41
M A I N T E N A N C E

Observethesafety
instructionsonthe
descalerpackage.

Useacontainerwitha 3) Reassemblecoffeemachinewithout 5) Fillthewatertankwith0.1 ldecalcifier


capacityof1 lmin. watertank. (1bag)and0.5 lwater.
4) Placeacontaineronthecupsupport. 6) Insertwatertankintothecoffee
machine.

7) Pressbothcoffeebuttonssimulta 8) Themachineisindescalingmodenow
neouslyforatleast3 sec. (bothbuttonsblinkingfast).

42 Citizservicemanual
M A I N T E N A N C E

Danger!
Hotsplashesof
descalingsolution.
Donotopenhandledur
ingdescalingprocess.

9) Pressanybuttontostartpump. 10) Afterwatertankisempty,pourdescal


Lettheentiresolutioninthetankrun ingsolutionbackintowatertank.
throughthesystem.

11)Placeemptycontainerbackoncup 12) Descaleagain:pressanybuttonand


support. waituntilwatertankisempty.

Citizservicemanual 43
M A I N T E N A N C E

Dangerofinjury!
Residualdescaler
maybeharmful.
Rinsethoroughlyto
removeanyresidue.

13) Emptycontainerandputitbackon 15) Rinsecoffeemachinebypressingany


cupsupport. buttonandwaituntilwatertankis
14) Rinseandcleanwatertankthoroughly empty.
andfillitwithfreshpotablewater.

16) Pressbothcoffeebuttonssimultane 18) Switchoffcoffeemachine.


ouslyforatleast3 sectoenddescal 19) Emptyandcleancapsule/wastewater
ingmode. containeranddriptray.
17) Removeandemptycontainer. 20) Cleancoffeemachinewithadamp
clothifnecessary.

44 Citizservicemanual
M A I N T E N A N C E

6.2.2 DescalingprocedureformodelCitiz&Co

1) Ejectcapsulesorcheckifcapsules 2) Removeandemptycapsule/waste
areremoved. watercontainers,driptrayandwater
tank.

Observethesafety
instructionsonthe
descalerpackage.

3) Reassemblecoffeemachinewithout 5) Fillthewatertankwith0.2 ldecalcifier Usecontainerswitha


watertank. (2bags)and1.0 lwater. capacityof1 lmin.
4) Placeacontainerundereachcoffee 6) Insertwatertankintothecoffee
outlet. machine.

Citizservicemanual 45
M A I N T E N A N C E

7) Pressbothcoffeebuttonssimulta 9) Themachineisindescalingmodenow
neouslyforatleast3 sec.onfirstcore (bothcoffeebuttonsblinkingfaston
unit. coreunits).
8) Repeatprocedurewithsecondcore
unit.

Dangerofinjury!
Hotsplashesof
descalingsolution.
Donotopenhandlesdur
ingdescalingprocess.

10)Pressanybuttononacoreunittostart 11) Afterwatertankisempty,pourdescal


pumps. ingsolutionfrombothcontainersback
Lettheentiresolutioninthetankrun intowatertank.
throughthesystem.

46 Citizservicemanual
M A I N T E N A N C E

12)Placeemptycontainersbackoncup 13) Descaleagain:pressanybuttonona


supports. coreunitandwaituntilwatertankis
empty.

14)Emptycontainersandputthemback 16)Rinsecoffeemachinebypressingany
oncupsupports. buttononfirstcoreunit.
15)Rinseandcleanwatertankthoroughly 17) Repeatprocedureonsecondcore
andfillitwithfreshpotablewater. unitandwaituntilwatertankisempty.

Citizservicemanual 47
M A I N T E N A N C E

18) Pressbothcoffeebuttonssimultane 21) Switchoffcoffeemachine.


ouslyforatleast3 sectoenddescal 22) Emptyandcleancapsule/wastewater
ingmode. containersanddriptray.
19) Repeatprocedureonsecondcoreunit 23) Cleancoffeemachinewithadamp
toenddescalingmode. clothifnecessary.
20) Removeandemptycontainers.

48 Citizservicemanual
T R O U B L E S H O O T I N G

7 T R O U B L E S H O O T I N G
7.1 Checklistforcoffeemachine(allmodels)
Measure/ Furthermeasures/repair Afteraninitialinspec
Check Errorsymptoms tioninaccordance
repairwork work
withthischecklist,
YESreplacehousingpartsif
1.1Housingpartsbro errorsarequicklyfoundand
necessary
kenordamaged correctedwiththeappropri
1Checkthecoffee NOcontinue
atemeasure.
machineforvisi YESreplacepowercord Therefore,adheretothe
bledamage 1.2Powercorddam NOconnectpowercordof sequenceofthechecklist.
aged machinetothemainsandcon
Repaireveryoccurringerror
tinue andworkthechecklist
YEScheckifthecapsuleand YESreplacedamagedor throughuntilitiscompleted.
2.1Cupsupportdoes
wastewatercontainerarecor deformedcapsulecontainer
notremaininverti
rectlyinsertedandmounted and/orwastewatercontainer.
calposition
NOcontinue
YEScheckif2rubberstop NOreplacestoppers
2.2Cupsupportrattles persaremountedonwaste
whenfoldeddown watercontainer
NOcontinue
YESitisverydifficultor YESreplacethecompact
almostimpossibletoclosethe brewingunit
2.3Closinghandle
handleandtopressitallthe
malfunction
2Checkmechani waydown
calcomponents NOcontinue
YEScheckifdamperis NOreplacedamper
2.4Closinghandle
mountedunderneathclosing
unusualnoisedur
handle
ingactuation
NOcontinue
YESreplacebrewingunit
2.5Capsuleisnot
(TMBU)
ejectedcorrectly
NOcontinue
2.6Sealoncapsule YESreplacebrewingunit
cageisdamaged (TMBU)
(checksealwith NOcontinue
yourfinger)
YESreplacewatertank
3Fillwatertank 3.1Watertankleaks
NOcontinue
a)YESpowercordisokay YEScontinue
(looseconnection) NOreplacepowercord
b)YESOn/Offswitchisokay YEScontinue
NOreplaceOn/Offswitch
c)YESpumpworks(pressa YEScontinuewithpointf)
coffeebutton) NOcontinuewithpointd)
d)YESbothcoffeebuttons YEScontinue
areworking NOreplaceelectroniccontrol
4.1Coffeemachineis
board
notworking
4ActivateOn/Off e)YESthermostatonpumpis YESreplacethermostat
(doesnotfunction)
switchtoperform defective NOreplacepump
automaticselftest f)YESfinewirefuse(s) YESreplaceelectroniccon
(167C)onthermoblockdefec trolboard,ifnecessaryreplace
tive thermoblock
NOcontinue
g)YESwiringisokay YESreplaceelectroniccon
NOcontinuewithpoint4.3 trolboard
NOreplacedefectivecables
YESthermoblockishot YESreplaceNTCtempera
4.2Bothcoffeebuttons
NOselftestokcontinue turesensor
areblinking3xfast
NOreplacethermoblock

Citizservicemanual 49
T R O U B L E S H O O T I N G

Measure/ Furthermeasures/repair
Check Errorsymptoms
repairwork work
YESa)watersystemisemptyYESreplaceselfpriming
device(APD)
NOcontinue
YESb)flowmeterblocked YEScleanorreplace
NOcontinue
5.1Nocoffee YESc)pyramideplate YESreplacethecompact
blocked brewingunit
5Measurecoffee
NOcontinue
temperaturedur
YESd)coffeemachineiscal YESdescalecoffeemachine
ingpreparation
cified (seepage41)
(seepage136)
NOcontinue
YESdescalecoffeemachine
5.2Temperatureistoo
(seepage41)
low(below83C)
NOcontinue
YESreplaceNTCtempera
5.3Temperaturetoo
turesensor
high(over89C)
NOcontinue
YESreplacecompactbrew
6.1Compactbrewing
ingunit
unitleaks
6Checkforleakage NOcontinue
(seepage133) YESreplacedefectivehoses
6.2Hoseconnections
andmeasureflow andseals
leak
rate(seepage NOcontinue
132) YEScoffeemachineiscalci YESdescalecoffeemachine
6.3Rateofflownotin
fied (seepage41)
thestandardrange
NOcontinuewithpoint9 NOreplacepump
7Descalecoffee YESdescalecoffeemachine
7.1Coffeemachineis
machine (seepage41)
calcified
(ifnecessary) NOcontinuewithpoint9
YESdescaleandrinsecoffee YESinformcustomertodes
8Checkwatertank 8.1Particlesofcalcium
machineagaintocleanwater calecoffeemachineperiodi
contentsafterdes andrustvisiblein
circuit(seepage41) callyandtousespecifieddes
calingandrinising water
NOcontinue calingproductonly.
Noerrorsfoundaccordingto YESformoreinformation
9Finalcleaning
checklist? pleasecontactNespresso
(seepage38)
ServiceDivision

Endofchecklist

50 Citizservicemanual
T R O U B L E S H O O T I N G

7.2 Checklistformilkfrother
Measure/ Furthermeasures/repair Themilkfrotherispart
Check Errorsymptoms oftheCitiz&milk
repairwork work
model.
1.1Lid/sealbrokenor YESreplacelid/seal
damaged NOcontinue
1Checkmilkfrother YESreplacemilkfrotherin
1.2Insidecoatingof YESinformcustomerhowto
andaccessoryfor agreementwithcustomer
jugbadlyscratched cleanmilkfrother
visibledamage NOcontinue
1.3Whisksbrokenor YESreplacewhisks
damaged NOcontinue
YESa)coffeemachineis YEScontinue
heatingup NOcontinuewithchecklistfor
4.1Milkfrotherisnot
4Placemilkfrother coffeemachine
working(doesnot
onplatformcon YESb)connectoronplatform YESreplacemilkfrother
function)
nector. isok(testitwithanothermilk NOreplaceconnectoronplat
Attachwhisk. frother) form(see page73)
Switchoncoffee 4.2Abnormalnoise YESreplacemilkfrother
machine. duringpreparation NOcontinue
Pressstartbutton 4.3Milkfrotherdoes YESreplacemilkfrother
briefly(hotmilk notswitchoffauto NOcontinue
preparation). matically
4.4Insideofjugstays YESreplacemilkfrother
cold NOcontinue
5Pressstartbutton YESreplacemilkfrother
foratleast2sec 5.1Startbuttonisnot
(coldmilkprepa backlightedinblue
ration)
Noerrorsfoundaccordingto YESformoreinformation
6Finalcleaning
checklist? pleasecontactNespresso
(seepage40)
ServiceDivision

Endofchecklist

Citizservicemanual 51
R E P A I R S

8 R E P A I R S
Theserepairinstructions
arebasedonexplodeddrawingswithpositionnumberscombinedwithrepairand
mountingtips,
presupposebasicknowledgeinrepairingNespressocoffeemachines.
Asarule,identicalcomponents(e.g.pumps,thermoblocksetc.)are
presentedindetailonlyonce.

8.1 Safetyinstructions
Riskoffatalelectricalshock!
Mainsvoltageinsidethecoffeemachine.
Disconnectthemainsplugbeforedisassemblythecoffeemachine
mustbefreeofvoltage.

Dangerofburns!
Hotpartsandwaterunderpressureinsidethecoffeemachine(ther
moblockinparticular).
Letcoffeemachinecooldownbeforedisassembly.

8.2 Repairandmountingtips
Thesegeneraladvicesarecompletedwithspecificrepairtipsinthischapter.

Additionalinformation
Forcomponentsnotmentionedinthisrepairchapter,refertothechapters"Explosion
Drawings"onpage148and"PartsList"onpage154.

Snapconnections
Partsofthecaseandcomponentsofthecoffeemachineareconnectedscrewlesswith
latches.
Whenlooseningtheselatches,proceedwithcareandpatiencetoavoid
causinganydamage.
Thesidepanelsofthecoreunithavedelicatesnapconnectionsthatcanbrakeeasily.
Whenremovingthesesidepanels,usethespecialdisassemblytooland
procceedaccordingtothedisassemblyinstructions.

Screwconnections
Donotovertightenscrews.Plasticthreadsandinsertsaredelicate.
Observemax.torqueforthescrewconnectionsaccordingtothefollowingtable.

52 Citizservicemanual
R E P A I R S

Screw/screwconnection Torque Position


50(+30/0)Ncm
Screwwithovalshapedhead Bottomofplatform
0.5(+0.3/0)Nm

TX10screw(4x)/ 50(+30/0)Ncm
brewingunit(TMBU) 0.5(+0.3/0)Nm

TX10screw/ 150(+30/0)Ncm
thermoblocksupport(central) 1.5(+0.3/0)Nm

80100Ncm
NTCfixationonthermoblock
0.81.0Nm

TX20screw(2x)/
150(+30/0)Ncm
thermofusefixationsonther
1.5(+0.3/0)Nm
moblock

Citizservicemanual 53
R E P A I R S

Screw/screwconnection Torque Position

TX20screw/
150(+30/0)Ncm
groundconnection(PE)onther
1.5(+0.3/0)Nm
moblock

Designationofspareparts
Thecomponentsinthefollowingillustrationsareindexedwithpositionnumbers.
Seeseparatesparepartslistforcorrespondingsparepartnumbers.
Distinguishbetweensparepartsofthedifferentmodelsandcoreunit
versions.

Electrostaticdischargeprotection
Wheninstallinganewelectroniccontrolboard,theservicetechnicianmustbeearthed
withagroundingband.

Wiringarrangement
Randomchangesinthewiringarrangementduringarepaircancause
electromagneticinterferences,
squeezedwires,
insulationdefectsduetocontactwithhotparts,
insulationproblemsiflowandhighvoltagewiresarenotseparated.

Protectivemeasures:
Donotchangethecourseofinternalwiringduringrepair.
Makesurethatwiresaredistantfromhotpartsuseexistingcableductsandclips.

Residualwater
Ifitisnecessarytopulloffhosesfromcomponents,holdreadyasmallbeakerand
atoweltocollectandwipeawayleakingwater.
Aspecialprocedureisnecessarytoemptythefluidsystemofthecoffeemachinefor
repairorshipment(referto"Emptywatersystem"onpage37).

54 Citizservicemanual
R E P A I R S

8.3 Toolsandaccessories
Withthefollowingassortmentoftools,allrepairsdescribedcanbemade:

1) Specialscrewdriverwithshortovalbit 6) TORXscrewdriver(TX10,TX15) Adynamometric


screwdriverwithsuit
(EFRno.0004872) 7) Screwdriverwithapprox.4mmtooltip ablebitsisrecom
2) Shortovalbitonly 8) HexagonalwrenchSW4 mended.
(EFRno.0004878) 9) FlatwrenchSW14,10mmAF
3) Disassemblytool(forsidepanelsetc.) 10)Torquewrench
(EFRno.0060611) 11)Longnosedpliers
4) Repairing/serviceholderdevicefor 12)Flatpliers
modelsCitizandCitiz&milk(availa 13)Beakerandtoweltocatchandwipe
blefromNespresso) awayleakingwater
5) Repairing/serviceholderdevicefor
modelCitiz&Co(availablefromNes
presso)

Citizservicemanual 55
R E P A I R S

8.4 PlatformdisassemblymodelCitiz
8.4.1 Generaldisassembly
Thisgeneraldisassembly
isnecessarybeforetheremoval/disassemblyofacoreunitispossible,
givesaccesstothecomponentsandwiringoftheplatform.

Takeawayallremovablepartsfromplatformandcoreunit
cupsupport(8)withwastewatercontainer(6)
capsulecontainer(7)
driptray(46)withdripgrid(49)
watertank(44)withcover(45).

56 Citizservicemanual
R E P A I R S

Loosen2screws(41,ovalshapedhead)atthebottomsideofplatform.
Usescrewdrivertoreleaselatches.Startbyinsertingthesrewdriverintheopening
forthepowercord.

Thebottomcover
(51)isinsertedinto
theplatformwithboth
edgesofitssmallend.Only
removebottomcoverby
swinginguptheroundend.

Removebottomcover(51)byswingingituplikeshown.

Citizservicemanual 57
R E P A I R S

Assemblycheckpoints

Checkif2rubberstoppersaremountedonwastewatercontainer(6).

Takecarenottojam
anywiresatthe
screwconnections.

Insertbottomcover(51)withsmallendintoplatformatfirst.Thenfolditdownand
closelatches.

58 Citizservicemanual
R E P A I R S

8.4.2 Replacingwatertankconnector
Thewatertankcon
nector(53)is
replacedtogether
withgasket,clampingring
andmetalsieve.

Pulloffbothhosesfromwatertankconnector(53).
Releasethe3latchesaroundthewatertankconnectoroneaftertheotherby
pressingthetopoftheirhooksoutwardswithascrewdriver(seedetail)andlifting
thewatertankconnectoratthesametime.

Removegasket(a)fromwatertankconnector(53).
Withthehelpofapairoftweezers,removeclampingring(b)andmetalsieve(c).
Cleanorreplaceparts.

Citizservicemanual 59
R E P A I R S

Assemblycheckpoints

Checkthatgasketisinsertedinwatertankconnector(53)correctly.
Duringassemblyofthewatertankconnectorontheplatform,eachofits3latches
hastoengagewithanaudibleclick.
Mindthedifferentdiametersofhosesforthewatertankconnector.

8.4.3 Replacingmainsswitch

Thehosescan Removewatertankconnectorfromplatformfirst(seepage59).
remainonthewater
tankconnector.

Useapairofflatpli Removebothinsulatedfastonreceptaclesfrommainsswitch(54).
erstopulloffinsulat
ingsleevewithrecep
tacle.
Pressbladeofscrewdriverbetweenholderofmainsswitchandplatformcarefully.
Liftholderwithscrewdriverslightly.Thenpressholderwithmainsswitch(54)
inwardsuntilitcanberemoved.

60 Citizservicemanual
R E P A I R S

Assemblycheckpoints

Usemarkedcableguidetolaywires.
Themainsswitchholder(54)hasanotch:correctfittingpositioniswithmainsswitch
connectionsnexttotheplatform(seedetail).
Duringassemblyofthewatertankconnector(53)ontheplatform,eachofits3
latcheshastoengagewithanaudibleclick.

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R E P A I R S

8.4.4 Replacingpowercord

Thehosescan Removewatertankconnectorfromplatformfirst(seepage59).
remainonthewater
tankconnector.

Useapairofflatpli Removeinsulatedfastonreceptacleofphasewirefrommainsswitch(54).
erstopulloffinsulat
ingsleevewithrecep Disconnectadapterplugofneutralwire(15).
tacle.

Theflatreceptacleon Ifpresent,disconnectgroundwire(15,seedetail).
thegroundwirehasa
specialconnector
latching(seedetail).Press
downleveratfirst,thenpull
offreceptacle.

Thecablebracketis Unlatchcablebracket(56)withscrewdriver.
undertension.There
fore,holdthecable
bracketwithyourfinger
whenunlatchingit.

62 Citizservicemanual
R E P A I R S

Assemblycheckpoints
Wiringwiththreecorepowercord: Wiringwithtwocorepowercord:

Usemarkedcableguidestolaywires.
Checkwiring(see"WiringdiagramsmodelCitiz"onpage118andfollowing).
Duringassemblyofthewatertankconnector(53)ontheplatform,eachofits
3 latcheshastoengagewithanaudibleclick.

Citizservicemanual 63
R E P A I R S

8.4.5 Removingcoreunit
Payattentiontothefollowingsafetyadvicebeforeremovingthecoreunit.

Dangerofinsulationdamages(cuts)onwiresbetweencoreunitand
platform(phaseandneutralwire,groundwireifexisting).
Thesharpcasingedgesoftheplatform(markedredinaboveillustra
tion)candamagetheinsulationofwires.
Donotstretchandreciprocatewiresoversharpedgeswhileremoving
thecoreunit.

64 Citizservicemanual
R E P A I R S

Loosen4screws(41,ovalshapedhead)atthebottomsideofplatform. Afterthisrepairstep
thecoreunitcanbe
pulledoutoftheplat
formslightly(withstillcon
nectedhosesandwires).
Nowthecoversofthecore
unitcanberemoved.
Forcompleteremovalofthecoreunitproceedasfollows:
Removewatertankconnector(53)fromplatform(seepage59). Thehosescan
remainonthewater
tankconnector.

Removeinsulatedfastonreceptacleofphasewire(15)frommainsswitch(54). Useapairofflatpliers
topulloffinsulating
Disconnectadapterplug(15)ofneutralwire. sleevewithrecepta
cle.
Ifpresent,disconnectgroundwire(15,partofthermoblockassembly). Theflatreceptacleon
thegroundwirehasa
specialconnector
latching(seedetail).Press
downleveratfirst,thenpull
offreceptacle.

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R E P A I R S

Assemblycheckpoints

Allcoversareassembledonthecoreunit.
Checkthatwiringbetweencoreunitandplatformisledthroughcablefixation(71).
Usemarkedcableguidestolaywiresinplatform(referto"Replacingpowercord"
onpage62andfollowing).
Checkwiring(see"WiringdiagramsmodelCitiz"onpage118andfollowing).
Duringassemblyofthewatertankconnector(53)ontheplatform,eachofits3
latcheshastoengagewithanaudibleclick.

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R E P A I R S

8.5 PlatformdisassemblymodelCitiz&milk
8.5.1 Generaldisassembly
Thisgeneraldisassembly
isnecessarybeforetheremoval/disassemblyofacoreunitispossible,
givesaccesstothecomponentsandwiringoftheplatform.

Takeawayallremovablepartsfromplatformandcoreunit
cupsupport(8)withwastewatercontainer(6)
capsulecontainer(7)
driptray(48)withdripgrid(49)
watertank(44)withcover(45)
milkfrother(59)withlidandseal(62)
cupstorage(58)
whiskforhotmilk(60)
springwhiskformilkfoam(61).

Citizservicemanual 67
R E P A I R S

Atthebottomsideofplatformloosen4screws(41,ovalshapedhead).

68 Citizservicemanual
R E P A I R S

Latchesonthebot
tomcover(51)are
redcircledforeasy
identification.

Insertscrewdriverintorecessesandswivelscrewdrivertoremovebottomcover
(51).

Citizservicemanual 69
R E P A I R S

Assemblycheckpoints

Checkif2rubberstoppersaremountedonwastewatercontainer(6).

Riskofdamage!
Whileassemblingtheprotectivecoverattheplatform,takecarenotto
jamanywiresatthescrewconnections.

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R E P A I R S

8.5.2 Replacingwatertankconnector
Thewatertankcon
nector(53)isreplaced
togetherwithgasket,
clampingringandmetal
sieve.

Pulloffbothhosesfromwatertankconnector(53).
Releasethe3latchesaroundthewatertankconnectoroneaftertheotherby
pressingthetopoftheirhooksoutwardswithascrewdriver(seedetail)andlifting
thewatertankconnectoratthesametime.

Citizservicemanual 71
R E P A I R S

1. Removegasket(a)fromwatertankconnector(53).
2. Withthehelpofapairoftweezers,removeclampingring(b)andmetalsieve(c).
3. Cleanorreplaceparts.

Assemblycheckpoints

Checkthatgasketisinsertedinwatertankconnector(53)correctly.
Duringassemblyofthewatertankconnectorontheplatform,eachofits3latches
hastoengagewithanaudibleclick.
Mindthedifferentdiametersofhosesforthewatertankconnector.

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R E P A I R S

8.5.3 Replacingmilkfrotherconnector

Remove3smallfastonreceptaclesfrommilkfrotherconnector(57).
Removemilkfrotherconnector(57)byreleasing2latchesandswivelconnectorout
fromunderthehook.
Assemblycheckpoints

Usemarkedcableguidestolaywires.
Checkwiringofmilkfrotherconnector(57),seedetail.

Citizservicemanual 73
R E P A I R S

8.5.4 Replacingmainsswitch

Useapairofflatpli Remove4insulatedfastonreceptaclesfrommainsswitch(54).
erstopulloffinsulat
ingsleeveswith Pressbladeofscrewdriverbetweenholderofmainsswitchandplatformcarefully.
receptacles. Liftholderwithscrewdriverslightly.Thenpressholderwithmainsswitch(54)
inwardstillitcanberemoved.

Assemblycheckpoints

Themainsswitchholder(54)hasanotch(seedetail)toensureacorrectfittingposi
tion.
Usemarkedcableguidestolaywires.
Checkwiringofmainsswitch(see"WiringdiagramsmodelCitiz&milk,EF 485/
486"onpage124andfollowing).

74 Citizservicemanual
R E P A I R S

8.5.5 Replacingpowercord

Remove2insulatedfastonreceptacles(55)frommainsswitch(54). Useapairofflatpli
erstopulloffinsulat
ingsleevewithrecep
tacle.

Ifpresent,disconnectgroundwire(15,partofthermoblockassembly). Thecounterpart,a
flatreceptacle,hasa
specialconnector
latching(seedetail).Press
downleveratfirst,thenpull
offreceptacle.

Unlatchcablebracket(56)withscrewdriver. Thecablebracketis
undertension.There
fore,holdthecable
bracketwithyourfinger
whenunlatchingit.

Citizservicemanual 75
R E P A I R S

Assemblycheckpoints

Usemarkedcableguidestolaywires.
Checkwiringofpowercord(see"WiringdiagramsmodelCitiz&milk,EF 485/486"
onpage124andfollowing).

76 Citizservicemanual
R E P A I R S

8.5.6 Removingcoreunit
Payattentiontothefollowingsafetyadvicebeforeremovingthecoreunit.

Dangerofinsulationdamages(cuts)onwiresbetweencoreunitand
platform(phaseandneutralwire,groundwireifexisting).
Thesharpcasingedgesoftheplatform(markedredinaboveillustra
tion)candamagetheinsulationofwires.
Donotstretchandreciprocatewiresoversharpedgeswhileremoving
thecoreunit.

Citizservicemanual 77
R E P A I R S

Afterthisrepairstep Loosen4screws(41,ovalshapedhead)atthebottomsideofplatform.
thecoreunitcanbe
pulledoutoftheplat
formslightly(withstillcon
nectedhosesandwires).
Nowthecoversofthecore
unitcanberemoved.
Forcompleteremovalofthecoreunitproceedasfollows:

Removebottomcover(refertopage56).
Useapairofflatpli Removebothinsulatedfastonreceptacles(15,partofthermoblockassembly)from
erstopulloffinsulat
mainsswitch(54).
ingsleevewithrecep
tacle.

78 Citizservicemanual
R E P A I R S

Ifpresent,disconnectgroundwire(15,partofthermoblockassembly). Theflatreceptacleon
thegroundwirehasa
Ifthethermoblockorcoreunithastobereplaced,disconnectmilkfrotherconnector specialconnector
(57).Otherwisethecoreunitcanberemovedtogetherwiththisconnector(seepage latching(seedetail).Press
73). downleveratfirst,thenpull
offreceptacle.
Removewatertankconnector(53,seepage71).

Assemblycheckpoints

Allcoversareassembledonthecoreunit.
Checkthatwiringbetweencoreunitandplatformisledthroughcablefixation(71).
Usemarkedcableguidestolaywires.
Checkwiringofmilkfrotherconnector(57),seedetail.
Checkwiringofmainsswitch(54),see"WiringdiagramsmodelCitiz&milk,
EF 485/486"onpage124andfollowing.
Duringassemblyofthewatertankconnector(53)ontheplatform,eachofits3
latcheshastoengagewithanaudibleclick.

Citizservicemanual 79
R E P A I R S

8.6 PlatformdisassemblymodelCitiz&Co
8.6.1 Generaldisassembly
Thisgeneraldisassembly
isnecessarybeforetheremoval/disassemblyofoneorbothcoreunitsispossible,
givesaccesstothecomponentsandwiringoftheplatform.

Takeawayallremovablepartsfromplatformandcoreunits
cupsupports(8)withwastewatercontainers(6)
capsulecontainers(7)
driptray(48)withdripgrid(49)
watertank(44)withcover(45).

80 Citizservicemanual
R E P A I R S

Atthebottomsideofplatformloosen9screws(41,ovalshapedhead). Thecoreunitsare
fastenedwithsomeof
thesescrewsaswell.
Supportbothcoreunitsso
thattheirremainingscrew
connectiontotheplatform
cannotbedamaged.

Citizservicemanual 81
R E P A I R S

Ifnecessaryuseascrewdrivertoremoveprotectivecover(51).

82 Citizservicemanual
R E P A I R S

Assemblycheckpoints

Checkif2rubberstoppersaremountedoneachwastewatercontainer(6).

Riskofdamage!
Whileassemblingtheprotectivecoverattheplatform,takecarenotto
jamanywiresatthescrewconnections.

Citizservicemanual 83
R E P A I R S

8.6.2 Replacingwatertankconnector
Thewatertankcon
nector(53)isreplaced
togetherwithgasket,
clampingringandmetal
sieve.

Pulloffbothhoses(63,64)fromwatertankconnector(53).
Releasethe3latchesoneaftertheotherbypressingthetopoftheirhooksoutwards
withascrewdriver(seedetail)andliftingthewatertankconnectoratthesametime.

Removegasket(a)fromwatertankconnector(53).
Withthehelpofapairoftweezers,removeclampingring(b)andmetalsieve(c).
Cleanorreplaceparts.

84 Citizservicemanual
R E P A I R S

Assemblycheckpoints

Duringassemblyofthewatertankconnector(53)ontheplatform,eachofits3
latcheshastoengagewithanaudibleclick.
Insertgasketcorrectly(seedetail).

8.6.3 Replacingmainsswitch

Remove2insulatedfastonreceptaclesfrommainsswitch(54). Useapairofflatpli
erstopulloffinsulat
Pressbladeofscrewdriverbetweenholderofmainsswitchandplatformcarefully. ingsleeveswith
Liftholderwithscrewdriverslightly.Thenpressholderwithmainsswitch(54) receptacles.
inwardstillitcanberemoved.

Citizservicemanual 85
R E P A I R S

Assemblycheckpoints

Usemarkedcableguidestolaywires.
Themainsswitchholder(54)hasanotch:correctfittingpositioniswithmainsswitch
connectionsnexttotheplatform(seedetail).

86 Citizservicemanual
R E P A I R S

8.6.4 Replacingpowercord

Removeinsulatedfastonreceptacleofphasewire(55)frommainsswitch(54). Useapairofflatpli
erstopulloffinsulat
Disconnectbothinsulatedadapterplugsofneutralwire(55). ingsleevewithrecep
tacle.

Ifagroundwireispresent,disconnectbothflatreceptacles(15). Theflatreceptacles
ofthegroundwire
connections(15)
haveaspecialconnector
latching(seedetail).Press
downleveratfirst,thenpull
offreceptacle.

Unlatchcablebracket(56)withscrewdriver. Thecablebracketis
undertension.There
fore,holdthecable
bracketwithyourfinger
whenunlatchingit.

Citizservicemanual 87
R E P A I R S

Assemblycheckpoints

Usemarkedcableguidestolaywires.
Checkwiringofpowercord(see"WiringdiagramsmodelCitiz&Co,EF487/488"
onpage128andfollowing).

88 Citizservicemanual
R E P A I R S

8.6.5 Removingcoreunits
Bothcoreunitscan
beremovedthesame
way.

Afterthefirstrepair
stepthecoreunitcan
bepulledoutofthe
platformslightly(withstill
connectedhosesand
wires).Nowthecoversof
Foreachcoreunitloosen1remainingscrew(41,ovalshapedhead)atthebottom thecoreunitcanbe
sideofplatform. removed.

Forcompleteremovalofacoreunitproceedasfollows:
4. Disconnect2insulatedadapterplugs(15,phaseandneutralwire).
5. Ifagroundwire(15,partofthermoblock)ispresent,disconnectflatreceptacle. Theflatreceptacleon
thegroundwirehasa
6. Openprotectivecase(69)withscrewdriveranddisconnectconnectioncable(b).
specialconnector
7. Pulloutcoreunitfromplatformslightlytodisconnectsynchronizationcableplug(a) latching(seedetail).Press
fromelectroniccontrolboard. downleveratfirst,thenpull
8. PulloffbothhosesfromangledHconnector(65). offreceptacle.
9. Liftcoreunitoutofplatform.

Citizservicemanual 89
R E P A I R S

Assemblycheckpoints

Allcoversareassembledonthecoreunit.
Usemarkedcableguidestolaywires.
Checkwiring(see"WiringdiagramsmodelCitiz&Co,EF487/488"onpage128
andfollowing).
Makesuretoreconnectsynchronizationcableplugs(a)onelectroniccontrolboards.
MindthehosepositionsonangledHconnector(65).
Checkthatwiringbetweencoreunitsandplatformisledthroughcablefixations(71).

90 Citizservicemanual
R E P A I R S

8.7 Disassemblyofcoreunit,Crange
8.7.1 Generaldisassembly
Thecoreunithastoberemovedfromtheplatformatfirst(seeaccordingchapter"plat Aftergeneraldisas
semblyofthecore
formdisassembly").Itispossibletoperformageneraldisassemblyofthecoreunitwith
unitarepairing/
intacthoseandwireconnectionstotheplatform(e.g.forrepair,leakagecheck). serviceholderdeviceis
helpfulforfurtherrepair
work.
Removeleftsidepanel

1. Insertdisassemblytoolbetweenbottomofleftsidepanel(3)andchassis(1).
2. Swiveldisassemblytooltilllatchopensatthebottom.

3. Insertdisassemblytoolintolowergapatthefront.
4. Carefullyturndisassemblytoolslightlytotherighttoopenthelatch.

Citizservicemanual 91
R E P A I R S

5. Insertdisassemblytoollaterallyintothegapabove.
6. Carefullyturndisassemblytoolslightlyforwardtoopenthenextlatch.
7. Movedisassemblytoolupwardsandopenremaininglatchthesameway.

Insertdisassembly 8. Atthebackinsertdisassemblytoolintoshadowgapofleftsidepanel.
toolatrightangles
9. Swiveldisassemblytoolcarefullytoopenfirstlatch.
only.Otherwisethe
shadowgapcanbedam 10. Movedisassemblytoolupwardsandopentheothertwolatchesthesameway.
aged.

92 Citizservicemanual
R E P A I R S

11. Swingupandremoveleftsidepanel.

Removerightsidepanel
Removetherightsidepanel(4)inthesamesequenceasfortheleftsidepanel(3).

Removeblind

1. Open2latchesoneachsideofblind(9)withscrewdriver.
2. Removeblindtogetherwithcoffeebuttonsandwiring.

Citizservicemanual 93
R E P A I R S

Removecover

1. Useascrewdrivertorelease2latchesoneachside.
2. Liftandremovecover(2).

Removefrontcoverwithoutlet

1. Release3latchesonfrontcoverbyhandandpressoutoutlet(5,seedetail).

94 Citizservicemanual
R E P A I R S

Assemblycheckpoints

Foreasyidentification,thesidepanelsaremarkedwith"RIGHT"or"LEFT"onthe
inside.
Checkifdamper(10)forclosinghandleisinstalledoncover(2).
Checkthatallconnectionwirestotheplatformareledthroughcablefixation(71).

Citizservicemanual 95
R E P A I R S

8.7.2 Replacingcompactbrewingunit

Openclosinghandle Useapairofpointedplierstoremoveconnectorclip(34)andhose(29)withOring
togetaccesstohose
(36).
connection.
UseTorxscrewdriverTX10toloosen4screws(40).
Afterremovalofcompactbrewingunit(14),release2latcheswithscrewdriverand
removesteamcover(13).

96 Citizservicemanual
R E P A I R S

Assemblycheckpoints

Atfirstassemblesteamcover(13)onnewcompactbrewingunit(14)asshown.
ReplaceOring(36)ofhoseconnectiononcompactbrewingunit.

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R E P A I R S

8.7.3 Replacingpump
General

Thepump(18)canonlybereplacedasassemblyconsistingof
pump,prewiredwiththermostat(19,seebelow)orthermalcutofffuse(a)
2pumpsupports(21,22)
pumpcover(25).

Thepumpis
equippedeitherwith
athermalcutofffuse
orathermostatdepending
onthevoltagerangeor
manufacturer.

a) Thermalcutofffuse 19)Thermostatwithretainingclip

Ablownthermalcutofffuse(a)hastobereplacedtogetherwiththepumpassembly.
Atrippedthermostat(19)resetsafterabout30minautomatically.

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R E P A I R S

Replacingpumpassembly

Removebothhoses(28,32)frompump.Useapairofpointedplierstoremove
connectorclip(35)withOring(36).
Removecover(43)fromelectroniccontrolboardanddisconnect2fastonrecepta
clesofpumpwires.
Pulloutsupports(21,22)togetherwithcompletepumpassembly.

Citizservicemanual 99
R E P A I R S

Assemblycheckpoints

ThewhiteplasticIid Adjustpositionofpumpconnector(23)towardshose(28)ifnecessary.
onthepumpisrotata
bleandhasasquare Checkconditionofsupports(21,22).Replacebrittlesupports.
seatfortheforkwrench.

Passhose(28)frompumptoselfprimingdevicethroughlugonpumpcover(25).
Useacableclamp(a)tofixpumpwires(differentlocationdependingonthermo
fuse/thermostat).

100 Citizservicemanual
R E P A I R S

8.7.4 Replacingflowmeter

Assemblycheckpoint

Layconnectioncabletoflowmeter(27)inbracket.
Mindthehosepositionsontheflowmeter.

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R E P A I R S

8.7.5 Replacingautomaticprimingdevice(APD)

Useapairofpointedplierstoremoveconnectorclips(34,35)fromautomatic
primingdevice(26).

102 Citizservicemanual
R E P A I R S

Assemblycheckpoints

ReplacebothOrings(36)togetherwithautomaticprimingdevice(26).
Inserthose(28)intubeguiding(30).

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R E P A I R S

8.7.6 ReplacingthermoblockwithNTCsensorandfine
wirefuse(s)

Dependingon Adefectthermoblockcanonlybereplacedwithanassemblyconsistingof
nationalregulations,
oneortwofinewire thermoblock,prewiredwithNTCtemperaturesensor,finewirefuse(s)andground
fusesaremountedonthe wire(onlyifrequired),
thermoblock(seeWiring thermoblocksupport.
diagramsonpage 118
andfollowing).

UseTorxscrewdriverTX10toloosenscrew(40).
DonotstressNTC Release3latchesandpulloutsupportwiththermoblockassembly(15).
cablewhenremov
ingsupport.

104 Citizservicemanual
R E P A I R S

ReplacingNTCtemperaturesensor

UnplugNTCsensorcablefromelectriccontrolboard(42)first.
TestNTCtemperaturesensor(39),seeNTCtemperaturesensorfunctionalityon
page 139.

AssemblycheckpointNTCtemperaturesensor

TightenthenewNTCtemperaturesensor(39)andspringringwithatorquewrench
(80100Ncm).

Replacingfinewirefuse(s)

Citizservicemanual 105
R E P A I R S

Assemblycheckpointsfinewirefuse(s)

Whenmountingasafetyclip(a)onthethermoblock(15),makesurethatthehousing
ofthefinewirefuse(b)ispositionedexactlybelowthesafetyclip.
Tightenfasteningscrewandspringringwithatorquewrench(150(+30/0)Ncm).

Assemblycheckpointsthermoblock

Allwiresfromthermoblocktoplatformmustbeledthroughthebracket(a)atthe
bottomofthesupport.
Theblackgrommets(b)ontheelectricalthermoblockconnectionsareslittedatthe
end.IfanangledFastonreceptacle(c)isused,makesurethatitswirerunsthrough
thisslit.
Tightencentralfasteningscrew(d)withatorquewrench(150(+30/0)Ncm).

106 Citizservicemanual
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8.7.7 Replacingelectroniccontrolboardwithbuttonprints
Thereplacement
boardisequipped
withprotectivehous
ingandcover.

Removeatfirst
NTCconnectorfromelectroniccontrolboard,
connectorcablefromflowmeter,
electroniclid(43),
fastonreceptaclesfromelectroniccontrolboard.
Inserttipofscrewdriverbetweenchassis(1)andprotectivecaseofelectroniccontrol
board(42)toreleaselatches.Thenpulloutassembly.

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R E P A I R S

Replacingbuttonprints/coffeebuttons

Assemblycheckpoints

Forinstallingand Afterassemblychecktheplugarrangementoftheelectroniccontrolboard(see
connectinganew
Wiringdiagramsonpage 118andfollowing.
electroniccontrol
board,theservicetechni Layconnectionwirestobuttonprintsinbracketsandcableguidelikeshown.
cianmustbeearthedwith
agroundingband.

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R E P A I R S

8.8 Disassemblyofcoreunit,Drange
8.8.1 Generaldisassembly
Thecoreunithastoberemovedfromtheplatformatfirst(seeaccordingchapter"plat Aftergeneraldisas
semblyofthecore
formdisassembly").Itispossibletoperformageneraldisassemblyofthecoreunitwith
unitarepairing/serv
intacthoseandwireconnectionstotheplatform(forrepair,leakagechecketc.). iceholderdeviceishelpful
forfurtherrepairwork.

Removeoutlet

1. Openclosinghandle. Thedisassemblytool
isnecessaryfor
2. Pressoutlet(5)sidewardsbyhandcarefully.
removingoutletand
3. Insertdisassemblytoolintogapbetweenoutletandrightsidepanel(4). sidepanelsundamaged.

Citizservicemanual 109
R E P A I R S

4. Holdandpulloutlet.
5. Atthesametimemovedisassemblytoolupwards.
6. Carefullyturndisassemblytoolslightlybackwardtoopenthelatch.
7. Insertdisassemblytoolintogapontheothersideoftheoutlet.
8. Movedisassemblytoolupwardsandcarefullyturnitslightlybackwardtoopenthe
latch.
9. Removeoutlet.

Removerightsidepanel

10. Insertdisassemblytoolbetweenbottomofrightsidepanel(4)andchassis.
11. Swiveldisassemblytooltillsnapconnectionatthefrontopens.
12. Relocatedisassemblytoolandrepeatproceduretoopenlatchatthebottomofthe
sidepanel.

110 Citizservicemanual
R E P A I R S

13. Insertdisassemblytoollaterallyintogapatthefront.
14. Carefullyturndisassemblytoolslightlyforwardtoopenthefirstlatch.
15. Movedisassemblytoolupwardsandopentheothertwolatchesthesameway.

16. Atthebackinsertdisassemblytoolintoshadowgapofrightsidepanel. Insertdisassembly


toolatrightangles
17. Swiveldisassemblytoolcarefullytoopenfirstlatch.
only.Otherwisethe
18. Movedisassemblytoolupwardsandrepeatprocedurefortheother2latches. shadowgapcanbedam
aged.

Citizservicemanual 111
R E P A I R S

Closinghandlemust 19. Swingupandremoverightsidepanel.


beopened.

Removeleftsidepanel

20. Insertdisassemblytoolbetweenbottomofleftsidepanel(3)andchassis.
21. Swiveldisassemblytooltilllatchatthefrontopens.
22. Relocatedisassemblytoolandrepeatproceduretoopenlatchatthebottomofthe
sidepanel.

112 Citizservicemanual
R E P A I R S

23. Insertdisassemblytoollaterallyintogapatthefront.
24. Carefullyturndisassemblytoolslightlyforwardtoopenthefirstlatch.
25. Movedisassemblytoolupwardsandopentheothertwolatchesthesameway.

26. Atthebackinsertdisassemblytoolintoshadowgapofleftsidepanel. Insertdisassembly


toolatrightangles
27. Swiveldisassemblytoolcarefullytoopenfirstlatch.
only.Otherwisethe
28. Movedisassemblytoolupwardsandrepeatprocedurefortheother2latches. shadowgapcanbedam
aged.

Citizservicemanual 113
R E P A I R S

Closinghandle 29. Swingupandremoveleftsidepanel.


shouldbeopened.

Removecover(2)

1. Removebothcoffeebuttons(11,12)andprints(42)outofholder.
2. Removewiringofcoffeebuttonprintsfromcableguides.

114 Citizservicemanual
R E P A I R S

3. Useascrewdrivertorelease4latches.
4. Openclosinghandle.
5. Liftandremovecover(2).

Assemblycheckpoints

Checkifdamper(10)forclosinghandleisinstalledoncover(2).
Forcorrectlayoutofthewirestothecoffeebuttonprints,seeReplacingelectronic
controlboardwithbuttonprintsonpage 116.
Assembleleftsidepanel(3)first.
Insertrightsidepanel(4)intohingesatthetopoftheleftsidepanel.Thenfolddown
rightsidepanelandclicklatches.
Checkthatalllatchesareengaged.

Citizservicemanual 115
R E P A I R S

8.8.2 Replacingelectroniccontrolboardwithbuttonprints

Refertopage114forremovingcover(2).
Thereplacement
board(42)is
equippedwithprotec
tivehousingandcover.

116 Citizservicemanual
R E P A I R S

Removefirst
NTCconnectorfromelectroniccontrolboard,
connectorcablefromflowmeter,
electroniclid(43),
fastonreceptaclesfromelectroniccontrolboard.
Inserttipofscrewdriverbetweenchassis(1)andprotectivecaseofelectroniccontrol
board(42)toreleaselatches.Thenpulloutassembly.

Assemblycheckpoints

Theleftandrightbuttonprints(42)aremarkedwith"L"or"R"foreasyidentification. Forinstallingand
connectinganew
Afterassemblychecktheplugarrangementofthemainboard(seeWiring electroniccontrol
diagramsonpage 118andfollowing). board,theservicetechni
cianmustbeearthedwith
Layconnectionwirestobuttonprintsinbracketsandcableguideslikeshown.
agroundingband.

Citizservicemanual 117
R E P A I R S

8.9 Wiringdiagrams
8.9.1 WiringdiagramsmodelCitiz
Wiringdiagram220V240VIECmodelCitiz,EF483/484

118 Citizservicemanual
R E P A I R S

Wiringdiagram120VUL(USA/Canada)modelCitiz,EF483/484

Citizservicemanual 119
R E P A I R S

Wiringdiagram120V127VIEC(Brazil)modelCitiz,EF483/484

120 Citizservicemanual
R E P A I R S

Wiringdiagram120V127VIEC(Mexico)modelCitiz,EF483/484

Citizservicemanual 121
R E P A I R S

Wiringdiagram110VIEC(Taiwan)modelCitiz,EF483/484

122 Citizservicemanual
R E P A I R S

Wiringdiagram100VIEC(Japan)modelCitiz,EF483/484

Citizservicemanual 123
R E P A I R S

8.9.2 WiringdiagramsmodelCitiz&milk,EF 485/486


Wiringdiagram220V240VIECmodelCitiz&milk,EF 485/486

124 Citizservicemanual
R E P A I R S

Wiringdiagram120VUL(USA/Canada)modelCitiz&milk,EF 485/
486

Citizservicemanual 125
R E P A I R S

Wiringdiagram120V127VIEC(Brazil)modelCitiz&milk,EF 485/
486

126 Citizservicemanual
R E P A I R S

Wiringdiagram120V127VIEC(Mexico)modelCitiz&milk,
EF 485/486

Citizservicemanual 127
R E P A I R S

8.9.3 WiringdiagramsmodelCitiz&Co,EF487/488
Wiringdiagram220V240VIECcoreunit,modelCitiz&Co,EF487/488

128 Citizservicemanual
R E P A I R S

Wiringdiagram220V240VIECmodelCitiz&Co,EF487/488

Citizservicemanual 129
F U N C T I O N T E S T S

9 F U N C T I O N T E S T S
Tosimplifymatters,
themodelCitizwith 9.1 Safetyinstructions
coreunit"Crange"is
usedtoexemplifythrough Somefunctiontestsareperformedwithanenergized,partlyopenedcoffeemachine.
outthischapter.
Dangerofelectrocution!
Mainsvoltageinsidethecoffeemachine.
Donottouchanylivepartwhileperformingtests.

Dangerofburns!
Hotpartsandwaterunderpressureinsidethecoffeemachine.
Donottouchanyhotpartswhilecheckingforleakages!
Alwayswearprotectivegoggles.

9.2 Requiredequipment
9.2.1 Overview
Symbolicillustration
offunctiontestequip
ment.

1) Pressuregauge 4) Electronicthermometer
(EFRno.16195) (ordigitalmultimetersuitablefortemper
2) Citizpressuregaugeadapter aturemeasurement)
3) Digitalmultimeter 5) Timer
(forNTCtemperaturesensortest) 6) Measuringbeaker
7) Testequipmentforprotectiveearthcon
tinuitytestandprotectiveinsulationtest

130 Citizservicemanual
F U N C T I O N T E S T S

9.2.2 Citizpressuregaugeadapter

1) Quickactioncouplingforpressure 3) Connectingunit
hose 4) Fixationunit
2) Operatinglever

ThispressuregaugeadapterisdesignedfortheCitizcoffeemachines.

Thepressuregaugeadapterhas2parts:
Aconnectingunit(3)withasealingconethatisinsertedinthecapsulecageofthe
brewingunit.
Ahandactuatedfixationunit(4)tolockandsealthecompletepressuregauge
adapterinthebrewingunit.

Citizservicemanual 131
F U N C T I O N T E S T S

9.3 Measureflowrate

1) Fillandinsertwatertank.
2) Openclosinghandle.

Thepressureadapter
mustsitfirmlyinthe
capsulebay.

3) Insertconnectingunitofpressure
adapterintocapsulebay.Pushback
sealingconeintocapsulecage.
4) Insertfixationunitofpressureadapter
intocapsulebay.
5) Pressdownoperatinglever.
6) Connectpressurehosetopressure
tester.
7) Placeameasuringcupunderthedrain
hoseofthepressuretester.

132 Citizservicemanual
F U N C T I O N T E S T S

8) Switchoncoffeemachine.
9) Afterheatingup,pressthe"smallcup"
button.
10)Openthevalveuntilwaterbeginsto
flow.
11)Closethevalveuntilthepressure
gaugeindicates12bar.
Constantlymonitorthepressure
gaugeandifrequiredreadjustthe
valve.Asthetemperature
increases,sodoesthepressure,
readjustthepressureto12bar
whenrequired.
12)Carryoutmeasurementforapprox.
30 sec.
13)Controlmeasuringcup:atleast60
120 mlofwatermustbeinthemeasur
ingcup.
14)Openthevalveandletwaterflowout
ofthepressuretester.

Notices:
Should<60mlleakout,thenthepump Largedeviationsinindicatedpressure
isdefectiveorthereisaleakinthe whilemeasuring(4bar)meansthat
watersystem. thepumpisdefective.

9.4 Pressureandleakagechecks
Checkthefollowingpartsofthecoffeemachineforleakages:
Compactbrewingunit
Hoseconnections
Thermoblock
Pump
Selfprimingdevice

Dangerousmainsvoltageinsidethecoffeemachine!
Donottouchanypartsundervoltagewhilecheckingforleakages!

Dangeroushotpartsunderpressureinsidethecoffeemachine!
Donottouchanyhot/pressurizedpartswhilecheckingforleakages!
Alwayswearprotectivegoggles.

Citizservicemanual 133
F U N C T I O N T E S T S

9.4.1 Preparations
Dependingoncore
unitrange,referto
"Disassemblyofcore
unit,Crange"onpage91
or"Disassemblyofcore
unit,Drange"onpage109.

1) Removeleftsidepanelofcoreunit.
2) Insertcoreunitbackintoplatform.
3) Fillandinsertwatertank.
Thepressureadapter
mustsitfirmlyinthe
capsulebay.

4) Insertconnectingunitofpressure
adapterintocapsulebay.Pushback
sealingconeintocapsulecage.
5) Insertfixationunitofpressureadapter
intocapsulebay.
6) Pressdownoperatinglever.
7) Connectpressurehosetopressure
tester.
8) Placeameasuringcupunderthedrain
hoseofthepressuretester.

134 Citizservicemanual
F U N C T I O N T E S T S

9) Connectmainscable.
10)Switchoncoffeemachine.

9.4.2 Testrun

11)Afterheatingup,pressthe"smallcup"
button.
12)Openthevalveandletthewaterflow
forapproximately10secoutofthe
drainhose.
13)Closethevalvecompletely.Thepres
surestabilizesafterincreasingbriefly
between1619 bar(pressurecheck).
Thepressureincreasesslowlywith
increasingtemperature.Shouldthe
pressureexceed23bar,switchoff
thecoffeemachineandreleasethe
pressurebyopeningthevalve.

Forbettervisibility
useaflashlight.

14)Checkallconnectionsunderpressure
foraudibleandvisibleleaks.

Donotrunthepumpformore
than50secwiththevalveclosed.

Citizservicemanual 135
F U N C T I O N T E S T S

15) Switchoffthecoffeemachine.
16) Openthevalveandletwaterflowout
ofthepressuretester.

9.5 Measurecoffeetemperature

1) Switchoncoffeemachine.
2) Placeameasuringcuponcupsup
port.

136 Citizservicemanual
F U N C T I O N T E S T S

3) Afterheatingup,pressthe"smallcup"
buttonforapproximately10sectopre
heatthecoffeeoutletwithhotwater.
4) Emptymeasuringcupandplaceit
backoncupsupport.

5) Insertcapsule(Cosiisbestsuited).

6) Pressthe"smallcup"buttonagain.
7) Waituntilthemeasuringcupcontains
20mlofcoffee.
8) Thenmeasurethecoffeetemperature
approx.510 mmunderthecoffeeout
let.
Thecoffeetemperatureshouldbe
86 C3C(187F5.4F).

Citizservicemanual 137
F U N C T I O N T E S T S

9.6 Milkfrothertests
Prerequisite
Thedisregardofthis UsenewlyopenedUHT,fullfatorsemiskimmedmilkatfridgetemperature(+ 8 Ctill
specificationcan
+ 10 C)forthefollowingtestsonly.
affectthemeasuring
results.
9.6.1 Measurehotmilktemperature
Spatteredmilkmay
causeburns.Only
usemilkfrother
withlid.

Prepare240mlhotmilkinmilkfrother(usemixerwithoutspring).
Measuretemperatureimmediatelyafterpreparationinjug.
Themilktemperatureshouldbebetween+60Cand+70C(140Ftill158 F).

9.6.2 Measuremilkfrothratio

Preparecoldmilkfrothoutof120mlmilkinmilkfrother(usewhiskwithspring).
Emptycontentofmilkfrotherintomeasuringbeaker.
Determinetheratiox[%]ofmilkfrothtoliquidmilkwithfollowingformula:

x = H 2 H 1
100
H 1
Approximatevalues:
directafterpreparation .....................................................................................x=250
60secafterpreparation ....................................................................................x=190

138 Citizservicemanual
F U N C T I O N T E S T S

9.7 NTCtemperaturesensorfunctionality
TheresistanceoftheNTCtemperaturesensormustbewithinadefinedrange,other
wisethetemperatureregulationwillnotworkproperlyandthecoffeemachinewillstay/
gointofailuremode.

AneasywaytocheckthefunctionalityoftheNTCtemperaturesensoristomeasurethe
ohmicresistanceatambienttemperature.Withthismeasurement,mostdefectNTC
temperaturesensorscanbedetected.

Avoidcontamination
ofsensorcontactsur
faceduringhandling.
1) UnplugNTCtemperaturesensorfrom
electroniccontrolboard.
2) RemoveNTCtemperaturesensor
fromthermoblock(refertopage104
andfollowing).

3) Measuretemperatureofsensorbody
(donottoucheithertemperatureor
NTCsensorbyhand).

4) MeasureresistanceofNTCtempera
turesensorbyconnectingamultime
terattheplug.
5) Comparemeasuringvalueswithfol
lowingdiagramortable.

Citizservicemanual 139
F U N C T I O N T E S T S

NTCDiagram

NTCtemperaturesensor,R/Tcharacteristics

Graph1 ........................................................................................ max.resistancevalue


Graph2 ......................................................................................... min.resistancevalue

Measurementtable

NTCtemperature NTCtemperature NTCmin.resistance NTCmax.resistance


[C] [F] [kOhm] [kOhm]
15 59 155.63 168.48
20 68 122.41 131.23
25 77 97.00 103.00
30 86 76.63 82.12
35 95 60.90 65.86

140 Citizservicemanual
F U N C T I O N T E S T S

9.8 Protectiveearth(PE)continuitytest
9.8.1 Whatcoffeemachinehastobetestedandwhen?
Thistestisonlynecessary
forclass1equipment(threewirepowercordwithprotectiveearth)
formodelsCitiz&milk,EF485/486
afterarepairwheneverageneraldisassemblyoftheplatformand/orcoreunitwas
performed.

9.8.2 General
Legalregulation
Incaseofarepair/modificationofthecoffeemachine,therepaircentreisboundbylaw
toprotecttheuser/consumerby
restoringtheregularconditionoftheapplianceand
performingtherespectivetestsaccordingtoEN/IEC603351Safetyofhousehold
andsimilarelectricalappliancesandnationalregulations(e.g.DINVDE0701).
Description
Protectiveearthcontinuitymeasurementsaremadebetweentheprotectiveearth
terminalandconductive,touchablepartsofthecoffeemachinewheredangerous
voltagecouldoccurifthebasicinsulationwastofail.

Thistestassuresthat
theground(earth)connectiondoesnothaveaninterruptionbetweentheplugand
touchable,conductivehousingparts
thepermissiblegroundresistanceofthoseconductive,touchablepartsislessthan
0.3Ohms(withatestcurrentof200mADC).
Testequipment
Specialtestequipmentisneededthatcomplieswiththeregulationstoperformprotec AskNespressofor
recommendations
tiveearthcontinuitymeasurements.Detailedrequirementsandtolerancesmustbeveri
abouttestequipment.
fiedbyyourlocalauthoritiesormeasurementsupplierinanycase.
Testreport
Forlegalreasonsarepairortestreportshouldbepreparedandfiledwithfollowinginfor
mation
customer(name,address)
typeandserialnumberofcoffeemachine
dateofrepair/test(s)
performedtest(s)/measuringvalue(s)
usedtestequipment
signature

Citizservicemanual 141
F U N C T I O N T E S T S

9.8.3 Testsequence
Thistestsequenceis Dangerofelectrocution!
notapplicableforcof
feemachineswith
Donotpluginthecoffeemachineduringtheprotectiveearthcontinuity
twowirepowercords(with test.
outgroundpin). Readandobservesafetyinstructionsinusermanualoftestequipment.

1) Connectblackmeasuringcableto
groundpinofpowerplugwithanalli
gatorclip(exampleshown:Swiss
powerplug).

Symbolicillustration
oftestequipment.

2) Switchontestequipmentandselect
protectiveearthcontinuitytest.

Thecoffeemachine
Citiz&Cohas2test
holestocheckboth
thermoblocks.

TestholesonbottomofCitiz/Citiz&milk/Citiz&Coplatforms

3) Inserttipofredtestprobeintesthole
andtouchthermoblock.
4) Press"measure"buttonandreadoff
displayedresistance.

Theresistancemustbelowerthan
0.3 Ohm.

5) Fillinmeasuredvalue(s)inatest
report.

142 Citizservicemanual
F U N C T I O N T E S T S

Donotdamage
insidecoatingof
milkfrotherjugwith
theprobetip.

Additionaltestforcoffeemachine
Citiz&milk:

1) Touchuppermetallicpartofmilk
frotherwithredtestprobe.
2) Press"measure"buttonandreadoff
displayedresistance.
3) Repeatmeasurementonanother
metallicspotofmilkfrotherforverifica
tion.

Theresistancemustbelowerthan
0.3 Ohm.

4) Fillinmeasuredvalue(s)inatest
report.

9.8.4 Whattodoiftheprotectiveearthcontinuitytestfails
Check/measuregroundconnectioninplatform(refertopage75).
Check/measuregroundconnectiononmilkfrotherconnector(refertopage73and
page124forwiringdiagram).Replacemilkfrotherconnectorifnecessary.
Cleangroundcontactonmilkfrother.Measureresistancebetweengroundcontact
andjugofmilkfrother.Replacemilkfrotherifnecessary.

Citizservicemanual 143
F U N C T I O N T E S T S

9.9 Protectiveinsulationtest
9.9.1 Whatcoffeemachineshavetobetestedandwhen?
Thistestisnecessary
forclass1and2equipment(with/withoutprotectiveearth)
afterarepairwheneverageneraldisassemblyoftheplatformand/orcoreunitwas
performed.

9.9.2 General
Legalregulation
Incaseofarepair/modificationofthecoffeemachine,therepaircentreisboundbylaw
toprotecttheuser/consumerby
restoringtheregularconditionoftheapplianceand
performingtherespectivetestsaccordingtoEN/IEC603351Safetyofhousehold
andsimilarelectricalappliancesandnationalregulations(e.g.DINVDE0701).
Description
Theinsulationtest
assuresthatwiringandinsulationofthecoffeemachinefullfillthenormativerequire
mentsafterarepair,
ratestheinsulationcapabilityofthecoffeemachine,
isaverydangeroustestbecauseofahightestvoltage(500VDC).

Fortheinsulationtest,phaseandneutralwireareshuntedatthepowerplug.Thena
testvoltageisappliedbetweenphase/neutralandselectedpartsofthecoffeemachine.
Testequipment
AskNespressofor Specialtestequipmentisneededthatcomplieswiththeregulationstoperforminsula
recommendations
tionandwithstandingvoltagetests.Detailedrequirementsandtolerancesmustbeveri
abouttestequipment.
fiedwithyourlocalauthoritiesormeasurementsupplierinanycase.

Ideallythetestequipmenthasanationalpowersocketfortesting,sothatthecoffee
machinecanpluggedindirectly.Otherwiseaspecialshuntisnecessarytoconnectthe
phaseandneutralpinofthecoffeemachinespowerplug.

Testreport
Forlegalreasonsarepairortestreportshouldbepreparedandfiledwithfollowinginfor
mation
customer(name,address)
typeandserialnumberofcoffeemachine
dateofrepair/test(s)
performedtest(s)/measuringvalue(s),testpoints
usedtestequipment
signature

144 Citizservicemanual
F U N C T I O N T E S T S

9.9.3 Testsequence

Dangerofelectricalshock/shortcircuit!
Donotpluginthecoffeemachineduringinsulationtest.

Dangerofelectricalshock!
Donottouchtipoftestprobes.
Donottouchmetallicpartsofcoffeemachineduringtest.
Readandobservesafetyinstructionsinusermanualoftestequipment.

ASwisspowerplugis
1) Connectthephaseandneutralpinof
shownhereasan
thepowerplugtogetherwithatest example.
adapter(procuredbytherepair
centre). Useashortcircuit
2) Connecttheblackmeasuringcableto plugorspecialalliga
torclipsetc.assub
thetestadapter(seeimage).
stituteforthistestadapter.
3) TurntheONOFFmachine'smain
switchonpositionI(ON).
Symbolicillustration
oftestequipment.

4) Switchontestequipmentandselect
aninsulationtestvoltageof500VDC.

Sometestequipment
displaystestpassed
orfailedinsteadof
theinsulationresistance.

5) Touchclosinghandlewithredtest
probe.
6) Press"measure"button.
7) Readoffdisplayedinsulationresist
anceortestresult.

Theinsulationresistancemustbe
higherthan300 kOhm
(300,000 Ohm).

Citizservicemanual 145
F U N C T I O N T E S T S

Thecoffeemachine
Citiz&Cohas2test
holestocheckboth
thermoblocks.

TestholesonbottomofCitiz/Citiz&milk/Citiz&Coplatforms

8) Inserttipofredtestprobeintesthole
andtouchthermoblock.
9) Press"measure"button.
10) Readoffdisplayedinsulationresist
anceortestresult.

Theinsulationresistancemustbe
higherthan300 kOhm
(300000 Ohm).

11) Switchofftestequipment.
12) Shortredwithblacktestprobeto
makesurethattestvoltageisdis
charged.
13) Fillinresultsinatestreport.

Additionaltestsforcoffeemachine
Citiz&milk:

1) Touchuppermetallicpartofmilk
frotherwithredtestprobe.
2) Press"measure"button.
3) Readoffdisplayedinsulationresist
anceortestresult.

146 Citizservicemanual
F U N C T I O N T E S T S

4) Removemilkfrotherfromplatform.
5) Insertredtestprobeincentralopening
ofmilkfrotherconnector(groundcon
nection).
6) Press"measure"button.
7) Readoffdisplayedinsulationresist
anceortestresult.
8) Switchofftestequipment.
9) Shortredwithblacktestprobeto
makesurethattestvoltageisdis
charged.
10)Fillinresultintestreport.

9.9.4 Whattodoiftheinsulationtestfails

Riskofdamage!
Asparkovercandamagetheelectroniccontrolboardandsensorsetc.

Assumethatthecoffeemachineisdefectafterafailedinsulationtest.
Checkwiringandlocatefault.Afterfaultclearanceproceedwithtroubleshooting
checklist(seepage49).
Incaseofdoubtaninsultationtestonthemilkfrotheralonecanbecarriedouton
thecoffeemachineCitiz&milk:touchphaseandneutralcontactsatthebottomwith
onetestprobesuccessivelyandthemetallicupperpartwiththeothertestprobe.
Ifinsulationtestfails,replacemilkfrother.

Citizservicemanual 147
E X P L O S I O N D R A W I N G S

1 0 E X P L O S I O N D R A W I N G S
10.1ModelCitiz,coreunitDrange(EF483)

148 Citizservicemanual
E X P L O S I O N D R A W I N G S

10.2 ModelCitiz,coreunitCrange(EF484)

Citizservicemanual 149
E X P L O S I O N D R A W I N G S

10.3 ModelCitiz&milk,coreunitDrange(EF485)

150 Citizservicemanual
E X P L O S I O N D R A W I N G S

10.4 ModelCitiz&milk,coreunitCrange(EF486)

Citizservicemanual 151
E X P L O S I O N D R A W I N G S

10.5 ModelCitiz&Co,coreunitDrange(EF487)

152 Citizservicemanual
E X P L O S I O N D R A W I N G S

10.6 ModelCitiz&Co,coreunitCrange(EF488)

Citizservicemanual 153
P A R T S L I S T

1 1 P A R T S L I S T

Pos. Component Remark


1 ChassisA
1 ChassisB
2 CoverA
2 CoverB
3 SidepanelAleftIvory(old:CreamyWhite)
4 SidepanelArightIvory(old:CreamyWhite)
3 SidepanelAleftBlack(old:PianoBlack)
4 SidepanelArightBlack(old:PianoBlack)
3 SidepanelBleftGrey(Slate)
4 SidepanelBrightGrey(Slate)
3 SidepanelBleftRed(old:RetroRed)
4 SidepanelBrightRed(old:RetroRed)
OutletBspare,containing
5 FrontCover(1x)
OutletBchrome(1x)
5 OutletAChrome
Wastewaterspare,containing
6 WastewaterA+B(1x)
Cupsupportstop(2x)
7 CapsuleContainerA+B
8 CupsupportA
8 CupsupportB
9 Blind
10 DamperMBUclosinghandle
11 EspressoButtonA
12 CoffeeButtonA
11 CoffeeButtonB
13 SteamCover
14 TMBU HandleA
14 TMBU HandleB
Completeassemblyincl.support,completewiring
15 Thermobloc230V
(safety),withNTC
Completeassemblyincl.support,completewiring
15 Thermobloc120V(USA)
(safety),withNTC
Completeassemblyincl.support,completewiring
15 Thermobloc120V(Brasilien/Taiwan)
(safety),withNTC
Completeassemblyincl.support,completewiring
15 Thermobloc120V(Mexico)
(safety),withNTC
Completeassemblyincl.support,completewiring
15 Thermobloc230V
(safety),withNTC
Completeassemblyincl.support,completewiring
15 Thermobloc120V(USA)
(safety),withNTC
Completeassemblyincl.support,completewiring
15 Thermobloc120V(Brasilien/Mexico)
(safety),withNTC
Completeassemblyincl.support,completewiring
15 Thermobloc100V
(safety),withNTC
Completeassemblyincl.support,completewiring
15 Thermobloc230V
(safety),withNTC

154 Citizservicemanual
P A R T S L I S T

Pos. Component Remark


Completeassemblyincl.support,completewiring
15 Thermobloc230V
(safety),withNTC
Incl.thermostatandbothwires,pumpcover,pumpsup
18 Pump230V
ports,90angle.Invensys,noCeme,noSysko
Incl.thermostatandbothwires,pumpcover,pumpsup
18 Pump120V
ports,90angle.Invensys,noCeme,noSysko
Incl.thermostatandbothwires,pumpcover,pumpsup
18 Pump100V
ports,90angle.Invensys,noCeme,noSysko
Incl.thermostatandbothwires,pumpcover,pumpsup
18 Pump127VIEC
ports,90angle.Invensys,noCeme,noSysko
19 Thermostat
20 ClipThermostat
21 Pumpsupportupside
22 Pumpsupportdownside
23 Pumpconnector90
24 Oring5,28x1,78
25 Pumpcover
26 APD Complete
27 FlowmeterFHKSC124.524VDC,513mA (BirdyFS:5.6V,45mA)newstandard
28 HosePumpAPD Deliverywithoutorings(youcanloosethem)
29 HoseTBTMBU Deliverywithoutorings(youcanloosethem)
30 Tubeguiding
31 AnglehoseFMin
32 AnglehoseFMPump
33 AnglehoseAPDout
33 AnglehoseAPDoutM4
34 Connectorclip5mm
35 Connectorclip4mm
36 Oring3.40x1.90
37 Hoseconnector55 AlsopartofTBspareassembly
38 Isolationspoutangular AlsopartofTBspareassembly
39 NTC(Cablelength=160mm)
40 PTScrewTorxK30x12
41 PTScrewOvalK30x12
42 ElectronicControlBoardM1+3220240V50/60Hz Incl.housing
42 ElectronicControlBoardM1+3120127V50/60Hz Incl.housing
42 ElectronicControlBoardM1+3100110V50/60Hz Incl.housing
42 ElectronicControlBoardM4220240V50/60Hz Incl.housing
43 Electroniclid
44 Watertank1
44 Watertank4
45 Watertank1cover
45 Watertank4cover
46 Driptray1 Nespresso(inc.rubberfeet)
46 Driptray1 Krups(incl.rubberfeet)
46 Driptray1 Turmix(incl.rubberfeet)
46 Driptray1 DeLonghi(incl.rubberfeet)
46 Driptray1 Magimix(incl.rubberfeet)
46 Driptray1 Koenig(incl.rubberfeet)
47 Rubberfeet(Driptray1)
48 Driptray3
48 Driptray4

Citizservicemanual 155
P A R T S L I S T

Pos. Component Remark


49 DripGridA1
49 DripGridB1
49 DripgridA3
49 DripgridB3
49 DripgridA4
49 DripgridB4
50 Baseplate1top Inc.rubberfeet
50 Baseplate3top Inc.rubberfeet
50 Baseplate4top Inc.rubberfeet
51 Baseplate1bottom Inc.rubberfeet
51 Baseplate3bottom Inc.rubberfeet
51 Baseplate4bottom Inc.rubberfeet
52 Rubberfeet
53 Watertankconnector1 Incl.filter&seal
53 Watertankconnector4 Incl.filter&seal
54 ON/OFFswitchincl.support(spareparts) 2pol
54 ON/OFFswitchincl.support(spareparts) 1polnewmarquardt
55 PowersupplycordJP2pol Incl.receptacleandisolation
55 ConnectioncableUL1 Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M1(SEV) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M1(AU) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M1(IL) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M1(UK) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M1(Cebec) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M1(AR) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M1(KR) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M1(ZA220V) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M1(CN) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M1(SG) Incl.receptacleandisolation
55 PowersupplycordTW3pol Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M1(BR220V) Incl.receptacleandisolation
55 PowersupplycordBR3pol Incl.receptacleandisolation
55 PowersupplycordBR3pol Incl.receptacleandisolation
55 ConnectioncableULM3countryspec Incl.receptacleandisolation
55 ConnectioncableULUS/MXM3 Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M3(ZA) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M3(BR220V) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M3(UK) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M3(AR) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M3(AU) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M3(SEV) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M3(CN) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M3(Cebec) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M3(IL) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M3(KR) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M3(SG) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M4(SEV) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M4(Cebec) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M4(UK) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M4(AU) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M4(IL) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M4(AR) Incl.receptacleandisolation

156 Citizservicemanual
P A R T S L I S T

Pos. Component Remark


55 Connectioncable230Vcountryspec.M4(SG) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M4(ZA) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M4(BR220V) Incl.receptacleandisolation
55 Connectioncable230Vcountryspec.M4(CN) Incl.receptacleandisolation
56 CablebracketUL2pol
56 CablebracketUL3pol
56 CablebracketIEC3pol
57 OtterconnectorCS7
58 Cupstorage
59 Aeroccino3220240V50/60Hz
59 Aeroccino3120127V50/60Hz
60 Mixer(hotmilk)
61 Whisk(foam)
62 AeroccinoLidincl.seal
63 Anglehosewater4
64 Anglehoseventing4
65 AngleharddoubleM4
66 Tanksnaphook
69 Connectionisolation
70 DoubleTab4.8Sn
71 CablefixationTB
72 Coverstopper

Citizservicemanual 157
N O T E S

1 2 N O T E S

158 Citizservicemanual