Bentley Pines restaurant Friday Lunch

CUSTOMER FEEDBACK FORM

Thank you for coming to the Bentley Pines restaurant. How was the quality of the meal & service
within the Bentley Pines Restaurant?

[Standard]
Bad -------------- Good

[Product quality]

1. How was the quality of food that you received? 1 2 3 4 5

2. How was the temperature of food? 1 2 3 4 5

3. How were your drinks? 1 2 3 4 5

[Comments Product quality]

[Service & Attitude]

1. How was the quality of service that you received? 1 2 3 4 5

2. How was the staffs attitude? Were they friendly & Courtesy? 1 2 3 4 5

3. How well did staff explain clearly about the menu and services? 1 2 3 4 5

4. How well did staff take order and serve food & beverage on time? 1 2 3 4 5

[Comments Service]

[Facilities]

1. How was the atmosphere of the restaurant? 1 2 3 4 5

2. How appropriate was the music? 1 2 3 4 5

3. How appropriate was the car park facilities? 1 2 3 4 5

4. How clean were the restrooms? 1 2 3 4 5

[Comments Service]

Thank you for participating our survey

This survey use it for developing our restaurant and also use it for students assignment.
Bentley Pines restaurant Friday Lunch

STAFF FEEDBACK FORM

Thank you for your participating in the class today

[Standard]
Bad -------------- Good

System & Procedures

1. How was the procedures for setting up the restaurant? 1 2 3 4 5

2. How the staff notice about the service to customer?

1 2 3 4 5
(eg. Seating the guests, silver service, etc.)
3. What do you think about the todays system (eg. Cashiering,
1 2 3 4 5
reception, taking order, etc.)?

4. How was the station setting up? 1 2 3 4 5

[Comments System & Procedures]

Leadership of student managers

1. How appropriate direction your restaurant managers show to you? 1 2 3 4 5

2. How was your restaurant managers show empathy, diversity

1 2 3 4 5
management and support?
3. How was your restaurant management team help you when you need
1 2 3 4 5
of advice during the service time?

[Comments Leadership of student managers]

[Clarify of briefing and debriefing]

1. How was briefing from your restaurant managers? (menu explained,

1 2 3 4 5
table allocation, explained)

2. How was debriefing from your restaurant managers? 1 2 3 4 5

[Comments Clarify of briefing and debriefing]

Thank you for participating our survey

This survey use it for developing our restaurant and also use it for students assignment.
Bentley Pines restaurant Friday Lunch

MANAGERS OBSERVATION CHECK LIST

Thank you for managing Friday lunch time class.

[Standard]
Bad -------------- Good

[Customer Service & Staff attitude and behaviour]

1. How was the timing of food delivery / ordering? 1 2 3 4 5

2. How was the sequence of service? 1 2 3 4 5

3. How was the staff greeting/ courtesy/ friendly today? 1 2 3 4 5

4. How was the staff helping the guests to seat their tables? 1 2 3 4 5

5. How was the staffs appearance? 1 2 3 4 5

6. How well was the staff work as a team? 1 2 3 4 5

7. How did they follow the procedures? 1 2 3 4 5

[Comments Customer Service]

[Product Quality]

1. How was the food & beverage taste? 1 2 3 4 5

2. How was the food & beverage temperature? 1 2 3 4 5

3. How was the food & beverage quality today? 1 2 3 4 5

[Comments Product Quality]

[Problems encountered during shift]

1. How was the staff deal with the problem? 1 2 3 4 5

2. How satisfied were the customers? 1 2 3 4 5

[Comments Problems encountered during shift]

Thank you for participating our survey

This survey use it for developing our restaurant and also use it for students assignment.