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**Battery Warranty Procedure**

WARRANTY CLAIMS PROCEDURE:

CLIENT informs Kwikparts Technical /AE of the WARRANTY CLAIMS Request for Technical
Evaluation
Method of Evaluation:
a. Inspect Physical Appearance of the battery. Check for:
Terminal Damage caused by loose connection or over tightening;
Terminal Sulfation caused by poor maintenance or circuit problem;
Bloated battery case caused by overcharging/ageing.
b. Perform Load Test:
Use Digital Tester (if any); if not available, report to Kwikparts Technical.
NOTE : Do not open vent plugs / remove stickers. It may void the warranty.

CLIENT MUST present and submit COMPLETE DOCUMENTS to Kwikparts :


Completely filled-up Warranty Card
Proof of purchase (Invoice) / Date of installation (for institutional account)
Tester Print Out
NOTE : "NO COMPLETE DOCUMENT, NO CLAIM"

Kwikparts Technical validates completeness of documents and schedules pick-up.


A WRR (Warranty Receiving Report) shall be issued to Kwikparts to CLIENT
Note : "NO WRR NO PICK UP".

Kwikparts Technical to evaluate and determine cause of warranty claim. If warranty


does not comply to the terms and conditions stated in the Warranty Card, WARRANTY is
VOID

Kwikparts Technical coordinates with CLIENT on Nature of Report to be;


Return - if not warrantable (expired warranty, incomplete docs, needs charging,
good test result);
Replace - if warrantable and needs replacement

Kwikparts Technical forwards approved Technical Evaluation to Logistics for immediate


Replacement

Kwikparts Technical Customer


**Battery Warranty Procedure**
BATTERY CARE

Store in Room Temperature

Store in a dry place

Do not tipped beyond 45 degrees

Maintain full charge (12.6 volts)

Utilized First-in/First-out concept. (FIFO)

Perform routine Voltage Checkup at least every 3 months and maintain 100% OCV. Charge
Battery if needed. (at least below 12.5 v)

Store in 4 stacking level (maximum)

BATTERY TESTING

Check for obvious damage such as cracked or broken case or bloated.

If OCV is below 12.5 V recharge the battery.

After recharging, allow the battery to sit for several hours (at least 2 hrs) to allow for the surface
charge to dissipate.

Connect a load tester across terminals. Side post batteries may require test adapters. Never use
a bolt for testing purposes.

Start load test with setting amperes (CCA/SAE).

BATTERY CHARGING

If the battery is below 12.5v or not to be passed the load test, you should recharge it as soon as
possible to restore it to peak performance and to prevent lead sulfation.

Charge in a well ventilated area. (Hydrogen gas generated during charging is explosive)

If the battery sprays electrolyte through the vent or gets hot (over 52 degrees celcius), the
charging process must be slowed or stopped for time to allow the battery to cool.

Maximum voltage output across battery terminals can be maintained at constant level for two (2)
hours.

Warranty Officer Dealership


**Battery Warranty Procedure**
CONDITION OF WARRANTY

This warranty, however, does not cover the following situations.

Loss of battery due to theft.

Damage to battery caused by fire and/or accident and/or collision.

Battery which has been transferred to another vehicle.

Damage to battery cause by non-compliance with the manufacturers charging procedures.

Battery which has physically tampered with in any manner whatsoever.

Failure or malfunction of the vehicles charging and electrical system which shall include, but is
not limited to, failure or malfunction of the vehicles alternator and regulator.

Damage to the vehicle whatsoever caused due to improper and/or unauthorized installation of
the battery.

Battery casing breakage due to above reasons.

Battery Serial Sticker torn off.

Warranty Officer Dealership


**Battery Warranty Procedure**
Outlet:___________________________________________

Date: ____________________________________________

Warranty Card No. Batch Code Battery Unit Voltage Health