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Model 356B18

ICP Accelerometer

Installation and Operating Manual

For assistance with the operation of this product,

contact the Vibration Division of PCB Piezotronics, Inc.

Division toll-free: 888-684-0013

24-hour SensorLine: 716-684-0001
Fax: 716-685-3886
E-mail: vibration@pcb.com
Warranty, Service, Repair, and
Return Policies and Instructions

The information contained in this document supersedes all similar information that
may be found elsewhere in this manual.

Total Customer Satisfaction PCB recommended as this helps build

Piezotronics guarantees Total Customer confidence in measurement accuracy and
Satisfaction. If, at any time, for any acquired data. Equipment calibration
reason, you are not completely satisfied cycles are typically established by the
with any PCB product, PCB will repair, users own quality regimen. When in
replace, or exchange it at no charge. You doubt about a calibration cycle, a good
may also choose to have your purchase rule of thumb is to recalibrate on an
price refunded in lieu of the repair, annual basis. It is also good practice to
replacement, or exchange of the product. recalibrate after exposure to any severe
temperature extreme, shock, load, or
Service Due to the sophisticated nature other environmental influence, or prior
of the sensors and associated to any critical test.
instrumentation provided by PCB
Piezotronics, user servicing or repair is PCB Piezotronics maintains an ISO-
not recommended and, if attempted, may 9001 certified metrology laboratory and
void the factory warranty. Routine offers calibration services, which are
maintenance, such as the cleaning of accredited by A2LA to ISO/IEC 17025,
electrical connectors, housings, and with full traceablility to N.I.S.T. In
mounting surfaces with solutions and addition to the normally supplied
techniques that will not harm the calibration, special testing is also
physical material of construction, is available, such as: sensitivity at elevated
acceptable. Caution should be observed or cryogenic temperatures, phase
to insure that liquids are not permitted to response, extended high or low
migrate into devices that are not frequency response, extended range, leak
hermetically sealed. Such devices should testing, hydrostatic pressure testing, and
only be wiped with a dampened cloth others. For information on standard
and never submerged or have liquids recalibration services or special testing,
poured upon them. contact your local PCB Piezotronics
distributor, sales representative, or
Repair In the event that equipment factory customer service representative.
becomes damaged or ceases to operate,
arrangements should be made to return Returning Equipment Following
the equipment to PCB Piezotronics for these procedures will insure that your
repair. User servicing or repair is not returned materials are handled in the
recommended and, if attempted, may most expedient manner. Before returning
void the factory warranty. any equipment to PCB Piezotronics,
contact your local distributor, sales
Calibration Routine calibration of representative, or factory customer
sensors and associated instrumentation is service representative to obtain a Return
Materials Authorization (RMA) PCB for a complete statement of our
Number. This RMA number should be warranty. Expendable items, such as
clearly marked on the outside of all batteries and mounting hardware, are not
package(s) and on the packing list(s) covered by warranty. Mechanical
accompanying the shipment. A detailed damage to equipment due to improper
account of the nature of the problem(s) use is not covered by warranty.
being experienced with the equipment Electronic circuitry failure caused by the
should also be included inside the introduction of unregulated or improper
package(s) containing any returned excitation power or electrostatic
materials. discharge is not covered by warranty.

A Purchase Order, included with the Contact Information International

returned materials, will expedite the customers should direct all inquiries to
turn-around of serviced equipment. It is their local distributor or sales office. A
recommended to include authorization complete list of distributors and offices
on the Purchase Order for PCB to can be found at www.pcb.com.
proceed with any repairs, as long as they Customers within the United States may
do not exceed 50% of the replacement contact their local sales representative or
cost of the returned item(s). PCB will a factory customer service
provide a price quotation or replacement representative. A complete list of sales
recommendation for any item whose representatives can be found at
repair costs would exceed 50% of www.pcb.com. Toll-free telephone
replacement cost, or any item that is not numbers for a factory customer service
economically feasible to repair. For representative, in the division
routine calibration services, the Purchase responsible for this product, can be
Order should include authorization to found on the title page at the front of this
proceed and return at current pricing, manual. Our ship to address and general
which can be obtained from a factory contact numbers are:
customer service representative.
PCB Piezotronics, Inc.
Warranty All equipment and repair 3425 Walden Ave.
services provided by PCB Piezotronics, Depew, NY 14043 USA
Inc. are covered by a limited warranty Toll-free: (800) 828-8840
against defective material and 24-hour SensorLineSM: (716) 684-0001
workmanship for a period of one year Website: www.pcb.com
from date of original purchase. Contact E-mail: info@pcb.com


ECN: 17900