Name:

Company:

Score:

TEST

I. LISTENING ( 16p)

Listen to the second part of a radio programme and answer the questions.

1. What did Sabeer study in California?

2. Where did he get his first job?

3. Who did he meet there?

4. Why did Sabeer tell Jack to hang up his cell phone?

5. Why did they call the service HOTMAIL?

6. How much did their first sponsor invest in their idea?

7. When did they launch Hotmail?

8. How much did Microsoft pay for Hotmail?

II. VOCABULARY (18p)

1. Match the verbs (1-6) with the nouns that they go with. Then complete each sentence
below (a-f) with the correct form of one of these verb/noun combinations.

1. to win a breakthrough
2. to make a gap
3. to fill a market
4. to extend a need
5. to enter a range
6. to meet an award

a. Azra .. the sport and leisure .. two years ago with high - quality trainers
costing just 50.

b. If you listen carefully to the markets, your products are more likely to .. a real
. .

c. Last year, Julia Wyman, a young entrepreneur from Melbourne, for her
creativity.
d. Our company has begun to its .. of products in the hope of
increasing sales.

e. Pharmaceutical companies are hoping to .. a major .. in the

search for effective cancer drugs.

f. Their new computer is not just an exciting product it really in

the market.

2. In each sentence, cross out the verb which does not normally combine with the underlined
noun.

a. We will ask them to write/ prepare/ estimate the report.

b. Lets try and keep within/ implement/ rearrange/ meet the deadline.

c. It is our responsibility to collect/ prepare/ implement/ keep within the budget.

d. They have arranged/ forecast/ rearranged the meeting for Tuesday 2 p.m.

f. What kind of plan have they written/ prepared/done?

3. Choose the best word to complete the text.

To recognize conflict situations and deal with them before they get very bad is one of the
responsabilities of anybody who is in a management position. A good number of personal qualities
are necessary in order to handle conflict successfully.

First of all, you have to be .towards the two sides involved, and show that you really
want to understand their problem.

It is often a good idea to try and solve the ..side of the conflict to begin with, because it is
difficult for people to think or even express themselves clearly as long as they are full of feelings such
as anger or fear. Of course, you yourself cannot become angry or upset, because if you run out of
.., you will only make things worse. As some people say, you should try and remain
cool, and collected at all times.

Secondly, a certain amount of will also help you, as very often you cannot apply old
solutions to new problems.

Another key quality is . Indeed, if you change your behavior or attitude depending on
who you talk to, you will probably make enemies and you may soon lose your .

1. a. formal b. strong c. sympathetic

2. a. enthusiastic b. arrogant c. emotional
3. a. patience b. loyalty c. aggressiveness
4. a. nervous b. calm c. weak
5. a. creativity b. profitability c.informality
6. a. enthusiasm b. consistency c.weakness
7. a. energy b. satisfaction c. credibility
III. GRAMMAR ( 5x2p; 8p; 4p)

1. In each sentence, put the verb given in the correct tense, past simple or present perfect.

a. .. your lifestyle (change) since you got a promotion?

b. Franois is suffering from exhaustion. He (be) away from the office all this week.

c. How long Marc . (stay) in his previous job?

d. I (hear) an interesting talk on stress-related illness at the conference last week.

e. I . (miss) the deadline once again. My boss will be furious!

2. Complete the text with the appropriate passive form of the verbs given.

Guaran energy drinks . (sell) at outdoor music festivals in Europe for over a decade.
However, it was only in June 2006 that the first Guaran Shop ..(launch) in Valeport.
A wide range of guaran products can ( buy) there. The shop is so popular in
Valeport area that it recently . (extend). Maybe more Guaran Shops
.. (set up) across the country in the next few years. If that happens, more guaran
products (import) from Brazil. Meanwhile, the people of Valeport are
delighted that all guaran products available locally (test) by the Regional Food &
Hygiene Comission on a regular basis. So far, all products (approve) by the
Commission.

3. Correct the grammatical mistakes in these sentences.

a. If you give us a 10% discount, we would place our order today.

b. If I would have more money, I would go on a cruise.

c. If I will go to London next week, Ill visit their sales office.

d. If I would work from home, I would have more time with my children.
IV. READING (6x2p)

Read this article about the role of a manager. Then complete it by putting each phrase below (a-f) in
the correct space (1-6).
In the past, many people believed that managers were there just to provide support for frontline staff. However, our
understanding of the managers function has improved.

We know that managers contribute to performance.

But how do they do that, .?

Some experts argue that the day-to-day work of manager consists of managing three things: organization,
communication and people.

Lets consider organization to begin with. Everybody knows that businesses . One of the purpose of the
manager, those experts believe, is to manage this change for the benefit of both the business and its people.

Secondly, managing communication is necessary to make everyone in the business share a common purpose
. .

Finally, individuals need to be managed to ensure that they are motivated to do their work well, .

In conclusion, we can see how the three elements of organization, communication and motivation turn .. .
The third element is particularly important. Indeed, there seems to be a strong link between how well managers carry
out their motivational tasks .. . If the managers fail, then the company fails; if the managers do well,
then the company prospers.

a. and how well employees perform

b. and know their own role in achieving that purpose

c. and what exactly do managers manage

d. and that this work also gives them personal satisfaction and fulfilment

e. are constantly changing and evolving

f. determine the success and profitability of the business.

V. SKILLS (5x2p)

Match the pairs of sentences which could go together in telephone conversations.

1. I cant get through to them, Im afraid. a. Would you like to leave her a message?
2. Im afraid Mrs. Lopez isnt here at the b. Im on 072 445 2397.
moment.
3. If theres a problem, he can call me back. c. Did you say 14 or 40?
4. Her number has changed. Hold on, please. d. Their phones always engaged.
5. Sorry, I didnt catch the number. e. Ill put you through.
VI. WRITING (22p)

Read the letter below and supply suitable bits of information(1-4) to complete it. Then write the
missing paragraph, explaining why you are leaving the company. Include these points:

Say how long you have been under stress

Give three reasons why the stress is so extreme
Say you saw a stress counsellor, and what advice she gave you.

12 Boulevard Jean Jaurs

69623 Villeurbanne

CTS International
FAO Mrs Belmaker
Head of Human Resources
3 Place Renault
69025 Lyon

..1

.2

I am sorry to have to inform you that, after careful consideration, I wish to hand in my resignation.

My first two years at CTS were exciting and very motivating. Like the other people in my team, I
always gave the best of myself, while I also felt that I was learning a lot. My superiors were easy to
talk to, and there was always someone to listen to you.

However, the takeover by Southbury changed everything.

Although the normal period of notice is three months, I was wondering if you could possibly let me
leave in two weeks time. If this is not convenient, I could work on a part-time basis until my
contract officially ends.

.3

.4

Monique Brugal