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Acknowledgements and thanks Thanks to Jennifer Nisbet who wrote the publications, Career and Life Planning Workbook and Job Search Guide, on which this workbook is based. Our thanks go also to Christine Adams, Anna Alston, Mary Guthrie, Anne Milne, Clare Riding, Ian Tawse and Jo Ward for their additional material and work on the book, and to other colleagues for comments, editorial suggestions and other production help. Produced by the Student Services Communications Team Copyright © 2006 The Open University While every effort has been made to ensure that the information in this book is up to date at the time of going to press, the material in it may be altered or amended. All rights reserved. No part of this work may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, without permission in writing from the publisher. Printed in the United Kingdom by Thanet Press Ltd, Margate ISBN 978-0-7492-1258-2
This book consists of six sections that take you in a progressive series of steps through the process of career review and choice, and applying for jobs:
01 Knowing yourself 7
1.1 What am I like? 8 1.2 What work would suit me? 13
Information and activities which help you build up a file of your skills and experience, interests and achievements, weaknesses and strengths. This will help you to discover career opportunities that are likely to match your strengths and circumstances.
04 Getting the job 57
4.1 4.2 4.3 4.4 4.5 4.6 4.7 What do employers look for in graduates? 57 Matching vacancies 59 Application forms 62 The curriculum vitae (CV) 65 The covering letter 78 The interview 81 Other selection techniques 87
02 Exploring possibilities 35
2.1 2.2 2.3 2.4 2.5 Planning your strategy 35 Graduate-level jobs 36 Creative job search 38 Finding vacancies 38 Building a network of contacts 43
This will guide you through some important areas. It discusses what employers look for and how to tell exactly what skills vacancy adverts are seeking. This section also shows you how to produce high-quality application forms, CVs and covering letters, and discusses how to perform to your best ability in interviews and other selection procedures.
This section suggests how and where you might find information to help in the process.
05 Equality and diversity issues 93
5.1 5.2 5.3 5.4 5.5 5.6 5.7 Age 94 Criminal record 95 Disability or additional requirements 96 Gender/sex 98 Race 100 Sexuality and sexual orientation 101 Religion or belief 102
03 Making decisions and taking action 47
3.1 Making decisions about your life 47 3.2 Goals, restrictions and resources 48 3.3 Plan of action 52
How to move forward – this section gives you an opportunity to look at your ‘framework of choice’, to consider the restrictions and resources in your life, and to create a ‘plan of action’ for managing change and making things happen.
Explores a range of issues related to equality of opportunity.
06 The next steps 105
6.1 Open University Careers Advisory Service 105 6.2 Open University study materials 106 6.3 Other sources of help 107
Further sources of help – useful organisations, websites and resources.
the most important influence on your career and life planning is you. Time It’s difficult to foresee exactly how much time you’ll need. Whatever approach you decide on. 3. You’ll certainly find it helpful to get comments and opinions from people who know you well. They’re likely to be helpful when you reach the stage of completing application forms. Working through the activities at your own pace gives you scope for quiet reflection. perhaps when you’re not in the midst of your studies. values and personal needs • Decide what you want to achieve. • I know what I want to do but don’t know how to achieve it Look at Sections 2. 4 and 5. designing a curriculum vitae (CV) and presenting yourself at interviews. • How should I use the internet in looking for jobs? Look at Section 2. they can’t make things happen for you Remember. the basis of our original plans inevitably shifts.Career Planning and Job Seeking Workbook How to use this book Use this workbook to help you to: • Take stock • Review your career and life • Evaluate your aptitudes.ac. or set up a more formal relationship. working with a partner or friend. and the more time and effort you put into them. with a careers adviser or perhaps through your appraiser at work or your line manager. • How should I update my CV? Look at Section 4. then settle back secure in the knowledge that you won’t have to do it again. Activities We encourage you to take time over the activities suggested in this book. putting your CV together or preparing for an interview. Working with others can give you ideas. and • Begin to plan how you might achieve it. but you could become distracted by the mechanics of the process.ac. As we make changes and as circumstances change around us. so that you can build a sound foundation for later steps in reviewing your career. completing application forms. visit our website at www. the more precisely you can specify what you want and communicate it to employers. you might prefer to tackle the process in stages. The more open minded. so the clearer you are about your own characteristics. You may To find out more. Ways of working Give some thought now to how you might work with these materials before you begin. This is a reference source that can stand on its own. but you might want to dip into different areas at different stages of your career planning and job seeking. The website for the Careers Advisory Service is at: www. support and encouragement. This book invites you to recognise your own qualities and abilities. find some of them particularly time consuming. Working through the activities should be challenging but rewarding. 4 and 6.open. The workbook outlines the practical steps needed for looking for a job. and you might well need to return to them as your ideas develop. agencies. You could take a relatively informal approach. You might find it useful to link up with another person or a small group. people and materials are all useful resources. skills. make a note of the recommended sections: • I don’t know where to begin Look particularly at Section 1. This book focuses on you because although organisations. Career planning has to be a recurring process – you can’t do it once and for all. planning a strategy. and to define what you’re really looking for.open.uk/careers We recommend working through the workbook sections in order. but it also complements information on our careers website. • I need to find a job in a particular geographical area Look at Section 2. the more productive they’ll be. To begin with. If you have particular concerns If you recognise concerns of your own – you may find more than one – in this list. • Will my age be a problem in changing career? Look at Sections 2.uk/careers 5 . It is you who will be in the work situation. they can act as a sounding board and suggest different ways of looking at things. interests. make sure it’s one you’re comfortable with. Keep your activities as you work through them. positive and constructive you are. The best place to start is with yourself.
so that you can learn new skills or take up more enjoyable. The section starts by asking you to look back.prospects. take a clear view of your career and life. You might be able to reduce your mortgage by moving to a smaller house or a cheaper area.ac. visit our website at www. as far as work is concerned? • What do I really want from work? • How well does my present (or last) job meet my needs? • What kind of work would I like to do? You may like to try out some of these activities in writing using this section. and reject them only if. Try to keep an open mind when considering future possibilities. that some of the activities (and others) are also available online on the Careers Advisory Service website at: www.1 What am I like? 8 1. This section will help you to develop your self-awareness. less well-paid work. Note. The questions are: • Who am I? What were my early influences and decisions? • What are my main achievements? • What roles do I play in life? • What have I learnt in my spare time? • How big a part of my life is work? • What work experience have I had? • What roles do I play at work? • What sort of person am I to work with? • What am I good at.open. This kind of self-knowledge is the soundest basis for making decisions about your future.ac. there’s good reason to.open. for example. They offer different ways of considering what you’re like and what you can do. Some of these resources and links are provided by The Open University and some by external agencies such as Graduate Prospects www. The activities in this section ask you to think about a series of questions as a beginning to your career review. Your past has shaped you through your family background. You’ve gained knowledge and skills from your experiences.ac. and learnt how you cope with things and respond to different tasks and challenges. your education. and consider the questions ‘What am I like?’ and ‘What can I do?’ It will help you to review your life and work experience and the skills and qualities that have grown out of them.uk/careers Here you will find links to lots of different activities and resources to assist in career planning and job seeking. At intervals you’ll be asked to ‘pause for thought’ and note down your responses. work and leisure activities.2 What work would suit me? 13 Remember that you may have potential that has yet to be developed.uk To find out more.Career Planning and Job Seeking Workbook Knowing yourself In this section 1. training. This is the first step in the career-review process. You may find that some seemingly unchangeable things can be changed. after exploring them.uk/careers 7 . however.
project engineering) NOW Hospital (appendix removed) Left School (apprenticeship) Promotion (problems due to lack of experience Father died Moved sideways (into sales and marketing) Company hit hard time (redundancy) LOW POINT The lifeline exercise can result in a lot of emotions coming to the surface as you review your experiences. and he saw that each disappointment motivated him towards a change and offered opportunities. Diploma) Daughter Bought flat (Improvement Grant) Bought house – garden-mortgage! Changes in company policy (new job. retirement and so on.1 Who am I? What were my early influences and decisions? The two activities in this section will help you to develop an overview of your career so far. marriage.1 In this activity you’re going to draw a ‘lifeline’.uk/careers . Example When you’ve drawn a lifeline that reflects your experiences. Think about the feelings aroused by each experience and answer these questions.Career Planning and Job Seeking Workbook 1.1 What am I like? 1. this activity revealed to one person that all her high points were associated with praise from others and her low points with geographical moves. Activity 1. noting any thoughts or ideas that occur to you: • What does the lifeline say about you and how you’ve lived your life? • Are there recognisable themes that have run through your life? • Is the pattern generally up or down? Is it steady or changeable? What sorts of incident were associated with the highs and lows? Are the highs generally associated with your own choices and the lows with the unexpected? Are there some experiences you cope with easily and others that really throw you? • Are there any lessons to be learnt? For instance. A third recognised someone else as consistently and unobtrusively acting as a mentor. children. Note down key events. visit our website at www. such as education. Another noted that all his positive job changes followed disappointments in his private life. You’ll be asked to refer back to your lifeline later on. Pause for thought Would someone who knows you well have drawn your lifeline differently? What would that person have said? 8 To find out more. to help you think about the pattern of your life. This activity can help you to gather insights that can influence your future choices. consider it as a whole. You may find it useful to talk through any difficult emotions with someone you trust. showing high and low points at different times of your life.open. and to discover aspects of yourself that you might want to develop or change. and to consider how your early history contributed to it. Put them in the form of a diagram like the one here.1.ac. Moved House HIGH POINT Secondary School Qualified (production engineer) Marriage Son Became management trainee (part time study.
activities you participated in. The activity may take some time. how your teachers saw you. Some of this information will be useful when you put your CV together (see Section 4).open. your role in the family. family lifestyle. how you got on with other children. Pause for thought Now spend some time considering what your notes say about you – what you’re like. To find out more.Career Planning and Job Seeking Workbook Activity 1.2 This activity brings out some of the early themes from your lifeline. Looking back. For instance. how you saw your teachers. experiences you had. with dates. was one of your parents a mechanic or another a teacher? 5 Any further education or training What did you do? How did you choose it? How did you get on? What prompted you to begin studying with the OU? 2 What do you remember about your early childhood? For example. school sports or activities you took part in. You may see themes appearing. concentrating on your childhood and school life. Maybe you had various abilities but developed one rather than another – sporting ability rather than artistic talent. perhaps. 4 Teenage years What activities were you good at or did you enjoy? How did your friends see you? What were you like as a teenager? What did you want to be? 1 Family influences If applicable. such as strong aspects of your personality or talents. the subjects you were good at and enjoyed. say something about any occupational influences on you. what your parents expected of you. 3 Schooling List the schools you went to. visit our website at www.uk/careers 9 . Make notes under the headings below.ac. why and how you arrived at where you are today. and you might want to return to it later to change or add points. could you have made different choices? Make a note of any insights you’ve gained through remembering and reflecting. the area and house you lived in.
passing your driving test on the fifth attempt may say a lot about your staying power and determination.uk/careers .1. They could be workrelated or to do with relationships.2 What are my main achievements? The activity in this section can help you to recognise skills and qualities that you might not always be conscious of. Activity 1. visit our website at www. things you do in your spare time.open. recent or a long time ago. Set them out in the table below. note the achievements you’re most proud of and what they say about you. 10 To find out more.Career Planning and Job Seeking Workbook 1. passing all your exams first time may say that you’re an excellent student. My achievements 1 2 3 4 5 What they say about me 1 2 3 4 5 Pause for thought Which of the skills or qualities you’ve listed could be used in a work situation? What kind of work? The chances are that you’ve highlighted ‘transferable skills’ and qualities that would be welcome in many kinds of work. It can be a particularly useful approach if you haven’t had much formal experience like paid work – it’s easy to assume that skills gained outside work somehow don’t count. For example.3 Looking back at your lifeline.ac.
If you are a parent. and so on. By chairing meetings of a club.uk/careers 11 . Circle the ones that are particular strengths.4 Now complete the table below. you’ve developed not only practical skills but planning and organising skills as well. You may be an employee (team leader. Activity 1. communication and keeping to schedules. you have needed to develop skills of budgeting. As a student. listener or organiser).1. time management. If you enjoy DIY. working group member. you develop skills of briefing and dealing with people as well as those of managing meetings. gardener and household manager). How do you feel about them? Which do you most enjoy using? How could you use them in work? To find out more. this is a particularly useful exercise if you have little work experience to draw on. Each role demands different skills. Again. delegating. you need skills of learning. time management.Career Planning and Job Seeking Workbook 1. visit our website at www. project manager). My main roles 1 2 3 4 5 Pause for thought Looking at all your roles.ac. You may take part in voluntary work (counsellor.open. You may be a parent (cook.3 What roles do I play in life? Another way of looking at your skills is to consider the roles you’ve played in your life. cooking. as many skills are learnt outside paid work. are you surprised at the number of things you do and take for granted every day? Look at the skills you’ve listed.
What are the possibilities in your interests? Swimming? DIY? Photography? Have you held positions of responsibility in any of them? What have you contributed to your household for instance? Can you see any interests or hobbies that might be helpful to future work plans? For example.Career Planning and Job Seeking Workbook 1. personal characteristics or interests.5 My main activities outside work are (or have been) 1 2 3 4 5 Review Think about what you’ve done so far in this section. what would you now say are your main strengths and weaknesses? They can be skills. abilities.ac. What have you learnt about yourself? Bringing some of your answers together. My main strengths 1 2 3 4 5 6 My main weaknesses 1 2 3 4 5 6 12 To find out more. they need not be barriers to the future.open. visit our website at www. but your spare-time activities could help you to demonstrate skills and qualities.uk/careers .1. Remember that strengths can be built on for the future and weaknesses can be reduced by your efforts.4 What have I learnt in my spare time? What hobbies do you have or have you had in the past? You may not turn your hobby into a career. It’s easy to forget that leisure activities can give us as many skills and abilities as work. Activity 1. although you may not have financial responsibilities at work you might be treasurer to your local darts team or do the audit for the youth club funds.
This is something that varies from person to person. or you may prefer something that can give you a better balance between work and home life.2 What work would suit me? Now that you’ve spent some time considering the skills and qualities you’ve developed through experience.6 Rate each of the following statements Use this scale – try to avoid choosing 3 if you can: 5 4 3 2 1 Always true Usually true Neither true nor untrue Usually untrue Always untrue Add up your scores From the odd-numbered questions From the even-numbered questions Take the ‘even’ score away from the ‘odd’ score (even if it produces a minus score) What did you score? If you have a plus (+) score The higher your score. 1. You may have found yourself in a post that takes over and leaves little time for family life. you would always put work first and aim high in your achievements. the stronger your ambition. or you might avoid positions that regularly eat into your leisure time. The next activity can help you to think about this. visit our website at www. you would put your social life before work. How does this feel? Is it right for you or would you like to change this aspect of your life? To find out more.uk/careers 13 . even workaholic. If you don’t have much experience of paid work. for example. you need to be clear about how important work is to you. and might be seen as ‘laid back’. think about your approach to activities or projects.2. If you have a more central score You keep a balance between work and leisure. You have some concern about doing well and making progress.ac. You might be highly ambitious.open. Activity 1. have little concern about getting on in your career. for example if you scored –20. it’s time to think about work.1 How big a part of my life is work? Before considering what you want to do. If you scored +20. 1 I always aim high in my work 2 My ambition isn’t necessarily to get to the top 3 I set myself difficult goals to achieve 4 I don’t like to let work disturb my social life 5 I want to do well at whatever I’m doing 6 Being a success in life isn’t too important to me 7 I like being seen as dedicated to my job 8 I don’t like to aim too high 9 Work always comes before pleasure 10 People wouldn’t describe me as very ambitious Pause for thought Think about the way you scored in this activity. At the lower end of the scale.Career Planning and Job Seeking Workbook 1. but you don’t let work rule your life. You might even be seen as ‘workaholic’! If you have a minus (–) score You don’t see work as the most important aspect of your life.
You may also have learnt from others. 4 Did you have to deal with any difficulties? 5 Which tasks or activities did you find most appealing. You will have learnt a huge amount through work (whether paid. note the range of tasks or activities you had to do. either through formal appraisal or from informal comments and reactions. unpaid or voluntary) by noticing how you feel about different tasks and respond to work situations.7 1 List the jobs you’ve had. enjoyable or rewarding? Why? 6 What were your particular achievements? 7 How did you get on with the other people? 8 What was your style of working? 9 Were you known for particular things? 10 What were you most proud of? 11 What were the things you disliked or found frustrating? Pause for thought Look back at what you’ve written.2. or how well you perform particular activities in comparison with other people.open. Many will be ‘transferable skills’ that you can use in other situations. visit our website at www. and you might want to come back to it later. Do you see any patterns? Can you see particular strengths or areas of difficulty? Do you enjoy some things more than others? Do others turn to you for help with particular things? 14 To find out more. Did you volunteer or were you directed into it? If you had some choice. Activity 1.uk/careers . If you have limited or no experience of paid employment.ac. but it’s easy to take yourself for granted and not recognise the wide range and high level of skills and abilities you have. The next activity helps you to explore your experience. delivering ‘Meals on Wheels’. The activity may take some time. make a similar list of unpaid or voluntary experience for example. note how it came about. and will be useful when preparing for interviews (see Section 4).2 What work experience have I had? Most people would agree that work experience is very important when considering future directions.Career Planning and Job Seeking Workbook 1. what factors seemed important in deciding to take it up? 3 For each job. with dates. fundraising for a charity or involvement in a conservation project. helping readers at school. 2 For each job.
uk/careers 15 . All the words describe positive qualities. visit our website at www. leave it blank. Does it sound like you? If it comes to you easily. if it isn’t a usual role for you. Work through each role in the list. put a tick beside it. completing an application form or attending an interview (which you will cover in more detail in Section 4).ac. cross it out. apply this to whatever activity has taken up a lot of your time. Can you think of any specific activities or actions at work or in non-work activities that show that they describe you? What evidence can you give to prove them? How do you feel about them? Which do you most relish carrying out? You’ll find this list useful when you come to preparing a CV. If work hasn’t been a major part of your life.8 Some work roles and areas of competence are listed below.2. To find out more.Career Planning and Job Seeking Workbook 1. INITIATE IMPLEMENT MONITOR MAINTAIN IMPROVE CONTROL ALLOCATE SELECT DEVELOP CREATE ENHANCE DELEGATE SEEK ORGANISE SOLVE DECIDE LIAISE COORDINATE EXPLORE INVESTIGATE LINK SELL PLAN TEACH COMMUNICATE HARMONISE CHECK CAMPAIGN PERSUADE MEASURE SUPERVISE CHOOSE GUIDE MAKE TRAIN EVALUATE Pause for thought Look at the roles you’ve ticked. Circle any that describe you particularly.open.3 What roles do I play at work or elsewhere? This activity should help you to become aware of the skills and experience you’ve developed through the typical roles you play at work. Activity 1. If you’re not sure or if it’s only partly true.
negotiating (s) Tend to worry.4 What sort of person am I to work with? Your personality affects your style of operating in the workplace and the way you respond to situations.Career Planning and Job Seeking Workbook 1.open. get anxious (f) Like deadlines and timetables (t) Usually take a leading role (s) Good with complex ideas or data (t) Demonstrative. Again. Try to use the full range of ratings from 5 (much more so than most) to 1 (much less so than most). caring for others (s) Always like to win. More Plan ahead and keep to it (t) Stickler for detail or accuracy (t) Easy mixer.uk/careers . think more generally about your life if your workplace experiences are limited. socially confident (s) Pessimistic (f) Energetic (f) Solitary (s) Like lots of change and variety (t) Very much affected by events or people (f) Go my own way. circling your position on the scale. not easily upset (f) Tend to influence people (s) Ambitious to get on at all costs (f) 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 Average 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 Less 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 16 To find out more. act independently (s) More practical than theoretical (t) Determined (f) Sympathetic.9 Work through the following descriptions.2. Activity 1. show feelings (f) Happy to be in charge of others (s) Prefer traditional ways of action (t) Equable. visit our website at www.ac. come in top (f) Like persuading. deciding how you compare with other people.
You can group them into those to do with relating to people and social situations (s).open. visit our website at www. to do with your approach to work tasks (t). There’s no right or wrong personality. A work situation that suits a very sociable person won’t suit someone who prefers to work alone. one is a stickler for detail while another is not too concerned about fine accuracy. While one is reserved. and to do with your drives and emotions (f).9 continued Now look over your ratings. Where did you score the most highly? Or did you score evenly across the three categories? For instance. some people are at ease giving a presentation while others find it very nerveracking. If you think about your colleagues you’ll be aware how they differ from each other. the more opportunities you create for finding a situation that will suit you. The better you know yourself.ac. but you do need to take your own traits into account.uk/careers 17 . Pause for thought What have you learnt about your typical way of operating? What kind of work situation would be likely to suit you? To find out more. another is very chatty and communicative.Career Planning and Job Seeking Workbook Activity 1.
temperament or way of dealing with the world. or perhaps you used or developed a skill you already had. by observing others. Review As you may be discovering. as it affects the work or the parts of a particular job that you can perform best. What have you learnt? It can help.open. it’s helpful to reflect on your past as you approach a decision that will significantly affect your life. Some people have a creative imagination. There’s generally some connection between what we can do well and what we enjoy doing. Now list some of your work/voluntary/domestic achievements. etc.ac. as it enables you to recognise the talents you have and also to see whether there are gaps you want to work on. such as accounting standards or employment law. You should also remember that you’ll go on developing as you cope with different demands. Perhaps you had to learn a new technique. as you learn through your own study. You may have begun to gain more insights or realisations about your own nature. projects you’ve tackled successfully. It’s also useful as evidence when you’re completing a CV or attending an interview. by going on training courses. relation or a careers adviser. others are skilful with statistics. Your discoveries might be to do with your skills and abilities or your attitudes.2.5 What am I good at as far as work is concerned? This section should help you to think about your aptitudes – what you can do and how well you can do it. It’s useful to know this. rather than simply thinking through these questions. Some people have been taught or have learnt particular skills for themselves – competence in a computer language. Then think about the knowledge and abilities you needed to apply in order to achieve the result. Activity 1.uk/careers . It’s also important for you to know what you’re good at. by reading and so on. The next activities are based on your own knowledge. needs and values. initiatives you’ve put into practice. ambitions. visit our website at www. but do use any other information you can get. to have someone else with whom to talk through your answers – perhaps a friend. Others have specialist knowledge. You may have learnt more about your personality. 18 To find out more. others a photographic memory. What I achieved 1 2 3 4 5 Knowledge/abilities used 1 2 3 4 5 Pause for thought Examine and reflect on what you’ve put under the headings. by trial and error. You can be good at something without particularly enjoying it. for example.10 Look back at your list of achievements and what they say about you. You might discover that your strengths are grouped in some areas rather than others. but it’s not a necessary connection.Career Planning and Job Seeking Workbook 1. You can learn about your aptitudes from other people’s comments. through taking psychometric tests (which are discussed in more detail in Section 4) or from your own perceptions of how well you cope with different tasks. Consider your answers so far. This question is of particular interest to employers.
generally able to do it quite well Reasonable level. words flowing easily 4 Drawing people out. Try to use the full range of ratings. to encourage them to speak 5 Commanding an audience. outstanding performance High level.ac.uk/careers 19 . reliably perform better than average Good level.11 This activity will help you to assess your skills in more detail. matching style to purpose 9 Structuring reports and other written communications logically 10 Using a wide vocabulary accurately and appropriately 11 Speaking (accent and pronunciation) in a way that’s acceptable in a wide range of social situations 12 Spelling and grammar Total score To find out more. Consider how well you can carry out each one in comparison with other people.Career Planning and Job Seeking Workbook Activity 1. just acceptable skills Very basic level. Rate each of the following statements Use this scale – try to avoid choosing 3 if you can: 6 5 4 3 2 1 Very high. not usually adequate No significant level of skills Communication Rating 1 Listening.open. often referred to as ‘employability’ or ‘transferable skills’. ability to convey information without confusion 3 Fluent speech. visit our website at www. taking in what others say and checking your understanding of the information 2 Clear verbal expression. giving a presentation 6 Using the telephone effectively: few misunderstandings 7 Reading efficiently: readily taking in written information 8 Writing effectively. The activity is grouped into skills which are of particular importance to employers. Be as honest as you can both in admitting lack of skill and in acknowledging your competence.
dealing with conflict 9 Interviewing. changing others’ views 11 Consulting and building agreements 12 Acting assertively (not aggressively) Rating Total score Financial activities 1 Understanding book-keeping 2 Preparing a budget 3 Using a spreadsheet 4 Understanding VAT and taxation 5 Producing a cash-flow forecast 6 Producing annual accounts 7 Carrying out a cost–benefit analysis 8 Interpreting management accounts 9 Working knowledge of volume and expenditure-related variances 10 Operating PAYE 11 Understanding types. teaching or coaching others 4 Delegating and managing others 5 Leading a work group.uk/careers .Career Planning and Job Seeking Workbook Dealing with people 1 Showing sensitivity to the feelings and needs of others. visit our website at www. uses and sources of loan finance 12 Operating costing system Rating Total score 20 To find out more.ac. getting the best out of others 7 Counselling: helping with personal problems 8 Negotiating: mediating. assessing or appraising 10 Persuading. encouraging. chairing a meeting 6 Encouraging. motivating. taking account of this in dealing with them 2 Getting on with a variety of people and building up working relationships 3 Instructing.open.
hand-eye coordination 10 Understanding physical sciences 11 Understanding engineering 12 Maintaining or repairing complex equipment Rating Total score To find out more.ac.open. practical problems 9 Using manual dexterity.uk/careers 21 .Career Planning and Job Seeking Workbook Thinking and analysis 1 Using critical path analysis 2 Using statistics 3 Logical thinking. visit our website at www. estimating orders or probability 7 Flow-charting 8 Rational decision-making 9 Carrying out analysis and evaluation 10 Researching and gathering information 11 Carrying out mathematical operations 12 Carrying out stock or inventory control Rating Total score Technical/practical 1 Competence in using tools and technical equipment 2 Understanding data-processing equipment 3 Applying craft or technical ability 4 Aptitude for diagnosing mechanical or electrical faults 5 Constructing or assembling materials or equipment 6 Understanding current technical developments 7 Using laboratory equipment 8 Dealing with tangible. working out implications 4 Applying critical ability in recognising potential weakness or problems 5 Making logical use of facts or information 6 Using mental arithmetic.
open. visit our website at www.Career Planning and Job Seeking Workbook Creative/innovative 1 Generating alternative solutions to problems 2 Creating original ideas 3 Improvising or adapting for other purposes 4 Designing new things. systems. events or courses 5 Being insightful. layouts. intuitive or imaginative 6 Developing others’ products or ideas 7 Writing with imagination or creativity 8 Seeing new possibilities or openings 9 Appreciating new or unconventional aspects 10 Visualising: imagining how something will look 11 Working creatively with shapes. sounds and patterns 12 Innovating and improving procedures in your own field Rating Total score Administrative/organisational 1 Managing your time 2 Planning systematically 3 Operating procedures precisely 4 Making things run like clockwork 5 Handling in-trays efficiently 6 Meeting deadlines 7 Producing clear operational structures 8 Developing resources to achieve objectives 9 Organising working time 10 Monitoring procedures and progress 11 Making detailed plans of action 12 Having a well-organised work space. filing system or recording procedures Rating Total score 22 To find out more.ac. colours.uk/careers .
but would like to develop.ac.open. Remember that skills can always be developed simply by using them more.Career Planning and Job Seeking Workbook Summary Now add up all your total scores.uk/careers 23 . you can use the information when you come to consider alternatives. List those here: Pause for thought What does this activity tell you? Are there any surprises or does it confirm your expectations? Either way. visit our website at www. Recognising the skills you have to offer is key in being able to market yourself to an employer (see also Section 4). Look at the skills you scored most highly in and those you most enjoy. and that the wider the range of skills you have. Write them in this space: Communication Dealing with people Financial activities Thinking and analysis Technical/practical Creative/innovative Administrative/organisational Total score Circle the skills that you’d most like to use in the future. Now look through the original ratings to see whether there are skills you’re not yet very competent in. To find out more. the greater the variety of job options open to you.
a charity. not to limit yourself by concentrating so much on restrictions that you achieve less than you might. study. Try to use the full range of scores. people.12 Rate the values below for importance. In the same way. as restrictions of one kind or another will limit everyone’s range of choice. the next step is to recognise what you’re satisfied with and what you’re dissatisfied with. This doesn’t mean that you can achieve everything you wish. Try to think through which would suit you best. career progression Helping or caring for others Concern for surroundings or location Being original. a manufacturing company. analyse Making friendly contacts with others Large income. independent action Change or variety in tasks. expensive possessions Expressing ethical code or religious beliefs Using talents. thrills Having influence or power over others Enjoying or making beautiful designs or things Getting promotion. handling things Taking risks. developing skills Being part of an important organisation Having lots of stimulus. 24 To find out more. places Scope to learn.ac.Career Planning and Job Seeking Workbook 1. 4 Very important 3 Important 2 Less important 1 Not important Description Making decisions. keeping moving. a newspaper office. Activity 1. business and trading Value AUTONOMY VARIETY INTELLECTUAL SOCIAL ECONOMIC SPIRITUAL USING ABILITIES COMMITMENT EXCITEMENT AUTHORITY AESTHETIC ADVANCEMENT ALTRUISM COMFORT CREATIVITY PHYSICAL COMMERCIAL Rating Pause for thought Does this make clear your reasons for wanting to work? Does it suggest the kind of work you like to do or the type of organisation you feel most at home working for? Clearly. though. think. some kinds of work have more to do with ALTRUISM and others with ECONOMIC or CREATIVE values. visit our website at www.6 What do I really want from work? Now that you’ve thought about who and where you are and the skills you have. excitement. a financial institution and so on will each have a different ‘feel’ as a place to work. developing new ideas Activity.uk/careers .2.open. It is important. a local authority.
We all have our own preferred level of demand.13 To complete your examination of job satisfaction or dissatisfaction. for example) can be stressful. Too little About right Too much Goals People function best when there are demands to be met. Too little About right Too much Clear boundaries A work situation where boundaries aren’t clear can cause uncertainty and conflict. chatting over coffee or working in a team. But having very high-level. Too little About right Too much Pause for thought Which of these are the most important to you? Answering that may clarify sources of satisfaction and dissatisfaction in your current or most recent job.2. To find out more. closely controlled work is generally far from satisfying. Too little Adequate Well paid Variety Individuals differ in the amount of variety they prefer. Note any ideas that occur to you. Equally. but most of us get satisfaction from being with others. but on the other hand having a high level of responsibility (being a managing director.7 How well does my present (or last) job meet my needs? Activity 1. consider the following.open. inadequate income causes many problems and dissatisfactions.ac. Too little About right Too much Respect Most of us like to be thought well of and respected by others. being in a tightly defined job can feel restricting.Career Planning and Job Seeking Workbook 1.uk/careers 25 . visit our website at www. Too little About right Too much Opportunity for control Simple. Circle the level that applies to your present or most recent job. Too little About right Too much Social contact Everyone’s need for contact is different. targets to be achieved. challenges to rise to. Too little About right Too much Opportunity to use skills Most of us enjoy using and developing our skills and competence. repetitive. It may begin to suggest either the kind of work you’d like to do or the kind of organisation you’d like to work for. For work satisfaction it’s important to feel that there’s some match between your contribution and the position you hold. Money Clearly. but it’s stimulating to have some change and variation in the work environment. complicated demands repeatedly made on us can be stressful.
26 To find out more.ac. it’s important that it should be fulfilling.14 Review You’ve now considered the reasons why you work (other than financial necessity) and which things you most enjoy doing.Career Planning and Job Seeking Workbook Activity 1.uk/careers . Take time to reflect on the results of the activities in this section. Note your thoughts here.open. If your occupation is to ‘feel right’. perhaps discuss them with a confidant and if necessary modify them. Any significant mismatch is likely to leave you feeling dissatisfied or stressed or becoming cynical about your job. agree with your beliefs in general and allow you to express your personality. visit our website at www.
Interests are to do with the things you find most appealing or enjoyable. visit our website at www. It’s not a question of your ability or qualifications. You will have had experience of some of them.uk/careers 27 .8 What kind of work would I like to do? To help you decide on the kind of work you’d like to do. you also need to consider your interests.open.ac. Yes 1 Supervise staff dealing with correspondence 2 Design a staff appraisal scheme 3 Monitor quality control activities 4 Keep up to date with computing developments 5 Put budgeting procedures into practice 6 Develop a marketing plan for a new service 7 Keep abreast of scientific developments 8 Write information booklets 9 Supervise process control staff 10 Organise renewal of insurance cover 11 Plan staff training schemes 12 Forecast drawing office work schedules 13 Find new areas for computer applications 14 Keep abreast of money market changes 15 Negotiate prices with suppliers 16 Plan research and development (R and D) 17 Handle public relations issues (PR) 18 Revise road delivery schedules 19 Plan introduction of new clerical procedures 20 Interview job applicants 21 Organise installation of an internal telephone system Not sure No To find out more. Tick Yes. Try to imagine whether you’d like doing the others or not.2. but only of your own preferences. Not sure or No according to how you feel about each activity.Career Planning and Job Seeking Workbook 1.15 Look through these kinds of work and consider whether you would like to carry each one out. Assume that you could do the activity if you wanted to. Activity 1.
open.15 continued Yes 22 Instruct computer users on procedures 23 Coordinate work of audit staff 24 Brief sales staff 25 Design new technical equipment 26 Collect and collate information 27 Supervise warehouse staff 28 Report on legal matters affecting the organisation 29 Set up a staff-grievance procedure 30 Plan equipment-maintenance schedules 31 Review data-processing installations 32 Monitor productivity of operations 33 Analyse effectiveness of advertising 34 Organise scientific research 35 Design publicity leaflets 36 Monitor productivity of operations 37 Implement new administrative procedures 38 Investigate staff turnover problems 39 Monitor laboratory testing services 40 Write computer documentation 41 Brief colleagues on effects of taxation changes 42 Report on sales performance 43 Produce design specifications 44 Manage external relations 45 Supervise a building-maintenance programme 46 Take minutes of meetings 47 Prepare a staff handbook 48 Carry out an energy usage audit 49 Deal with computing problems Not sure No 28 To find out more.uk/careers . visit our website at www.Career Planning and Job Seeking Workbook Activity 1.ac.
38. 27. 51 Questions 7.Career Planning and Job Seeking Workbook Activity 1. 41. 16. 48 Questions 4.uk/careers 29 . 17. 28. 34. 18. 26. 43. 24. 54 To find out more. 50 Questions 6. 19. 39. 25.15 continued Yes 50 Prepare financial reports 51 Review a product range and pricing 52 Develop and improve mechanical or electronic equipment 53 Edit a newsletter or magazine 54 Improve plant layout to increase productivity Not sure No Scoring Give 4 points for each ‘Yes’ response Give 2 points for each ‘Not sure’ response Give 0 points for each ‘No’ response Now add up the scores for the groups of questions shown here: Total Group A Group B Group C Group D Group E Group F Group G Group H Group I Questions 1. 35. 11. 31. 40. 53 Questions 9. 30.open. visit our website at www. 42. 36. 15. 33. 12. 23. 10. 52 Questions 8.ac. 44. 14. 13. 49 Questions 5. 46 Questions 2. 37. 21. 47 Questions 3. 45. 22. 32. 20. 29.
quality assurance manager. If so. Before carrying on.g. charity officer.16 You may also find it useful to work through Prospects Planner.g. The result may be no surprise.g. It doesn’t include artistic. this is a reassuring confirmation and suggests that you should consider continuing in that or related work. Use Section 2 of this workbook to help you research the results you have got in the above activities.uk/careers .prospects.open. interpreter I Operational/production/distribution e.Career Planning and Job Seeking Workbook Activity 1. Access Prospects Planner via the Prospects website by logging on to: www. transport planner. recruitment manager C Technical support e. tax inspector F Marketing/sales/purchasing e. 30 To find out more. visit our website at www. laboratory technician D Data processing e. health service manager B Personnel/training/education e. If you have interests outside this ‘managerial scheme’. primary teacher. IT consultant. doesn’t tell you what you should do.g.g. playing a musical instrument.ac. creative. like similar programs. librarian. interests.g. you might find it helpful to look again at the section on the roles you play in your life and any possibilities you noted there. craft and natural environment areas. even if in a different kind of organisation. It will then match your profile with an occupational database to produce a list of job suggestions for you to consider. retail buyer. the pattern may suggest a move to a different area of work. management accountant. Simply click on Login/Register in the My Prospects account box on the home page and go from there. The list of interests we’ve considered in this activity reflects common graduate and managerial areas of work. dancing. and motivations. architect H Information/communication e.uk/links/Pplanner First. nor those that depend on performance skills such as acting. but it will give you a starting point to explore areas of work that may interest you.15 continued What your scores mean Your scores relate to different kinds of work activity: Score A Administrative/legal/secretarial e. It might be that you work or have worked in your highest-scoring area and enjoyed it. Prospects Planner. database administrator E Accounting/finance e.g. electronics engineer.g. This is an online career-planning tool that will help you explore your skills.ac. Alternatively. production manager Write in your total score for each group. sales manager G Scientific/engineering/research and design e. you’ll need to register. Activity 1.g. do take account of them in considering your future.
open. visit our website at www.ac.uk/careers 31 .Career Planning and Job Seeking Workbook Review Read through the results of your work and reflect on the notes you’ve made. When you’ve done that. or you might prefer to move on to the possibilities that this knowledge could open up for you in Section 2. Now complete the summary chart below. Summary chart What am I good at? Write down the aptitudes that you’d most like to use What are my main work values? Write down the values you’d like to fulfil What would I like to do? Write down the occupations or job areas you’d like to work in To find out more. You should by now have a much clearer picture about: • • • • Your aptitudes Your skills and interests Your achievements and experience Your values At this stage you might like to discuss things either informally with a trusted friend or formally with a careers adviser. you may want to look at Section 6 ‘The next steps’.
visit our website at www. organisational structure. travel. and the kind of environment you’d like What other aspects are important to me? Write down any other factors that are important to you.Career Planning and Job Seeking Workbook Summary chart continued How would I like to work with people? What kind of environment? Write down the kind of contact you’d like to have with people. etc.open. What changes would I like to make? Write down some changes you would like to make to help in your job searching 32 To find out more.uk/careers . such as location.ac.
however. general and specialist skills analyses • Tactic 2: Finding your ideal job – includes a motivation assessment You can access the website at: www.co. You could take a look at the Windmills website. It will help if you’re feeling uncertain about where your career is heading and is very useful if you have some work experience but feel as if you are currently under-employed.com Learndirect Futures is another career interestassessment website that generates job suggestions. You may prefer. The content of Section 1 can provide a really useful starting point to an individual consultation with a careers adviser.uk To find out more. The tactics you will find most relevant at this stage are: • Tactic 1: Focusing your skills – self-reliance.uk/careers 33 .ac.open. Windmills consists of seven stages or ‘tactics’.uk/careers Whichever route you choose. This is a virtual career coach which teaches individual career-management skills. You need to register (free) to use it at: www.ac.learndirect-futures.open.windmillsprogramme. people. It covers job roles at all levels of responsibility rather than those just at graduate level as covered by Prospects Planner. to explore further by continuing to read the remaining sections in this book or by looking at information and activities on the Careers Advisory Service website at: www. good luck with the next step! Further resources Try these resources for developing self-awareness. You may find it useful to complete this section before you book an interview.Career Planning and Job Seeking Workbook You may wish to talk over some of your initial thoughts with a careers adviser before you go on to the next section. which OU students can do by contacting your regional centre. visit our website at www.
1 2.ac. Another key fact you need to understand is that different sectors and employers have their own traditional methods for recruiting. It’s also important that you don’t spend valuable time applying for jobs where you have little chance of success. the recruitment process will be quite different.) Otherwise. work through Section 1 ‘Knowing yourself’ before going any further. We are assuming at this stage that you know what you want to do.1 Planning your strategy Many job-seekers actually have very little knowledge of how the job market works and how people are in fact recruited. rather than carefully organised and systematic. • Do some research: find out how. (In fact. jobs and developments in sectors you’re interested in. so be organised and systematic. where and how often vacancies are advertised. By planning your job-search strategy. As a result. private and voluntary sectors.2 2. The local sawmill is likely to approach the task differently from a multinational advertising agency.1. when. you will be able to focus much more accurately on what you need to do to achieve your goal. Always keep copies of your applications. To find out more.1 A typical strategy A strategic approach pays dividends. • Build up a file of background information about companies.uk/careers 35 . visit our website at www. So. What information they do have can often be based on personal experience or rumour. a key fact you need to grasp immediately is that it is vital that you plan your strategy for job hunting in order to get the job you want. • Don’t forget that you need to review and evaluate your progress from time to time.5 Planning your strategy 35 Graduate-level jobs 36 Creative job search 38 Finding vacancies 38 Building a network of contacts 43 2.2 Career Planning and Job Seeking Workbook Exploring possibilities In this section 2. • Look into and follow up all sources of information. This means that you must be flexible enough to adapt your approach to the diversity of methods used by potential employers. • Get a general view before you start to draw up a shortlist.3 2. Are graduates usually recruited? Are there formal channels? What are the essential qualities sought in candidates? How do you match up? • Apply for jobs and attend interviews. A typical strategy means that you will: • Consider all the opportunities open to you: public.open. people’s job-seeking methods can be disorganised and inefficient. or for jobs that don’t fit your needs or meet your expectations. If you haven’t yet got a clear picture of the kind of work or job you want to pursue.4 2. the only thing they might have in common is that they probably use an interview during the selection procedure. 2. and be prepared to ask for comments on how you’ve done.
However. • Be realistic about the skills and experience you have and those you need to acquire. useful articles. fellow students.prospects. • Get to know the main sources of information about careers and jobs. useful company and sector contacts. The fuller your awareness of the opportunities open to you. It’s becoming apparent that it isn’t always the classification of the job that’s important. and graduates are now entering a much wider range of jobs. • Keep notes of your conversations. representatives from professional bodies. They’ll all have a bearing on employment.uk/links/SectorBs 2. The dramatic reductions in graduate recruitment during the recession of the late 1980s and early 1990s and the rise in the numbers of people studying for a degree have meant that. it’s becoming increasingly difficult to define exactly what’s meant by a ‘graduate job’. look at the OU Career Links scheme where you can talk to a ‘career helper’ from the OU community at www.open. and ask yourself why. Modern graduate occupations Since the expansion of higher education in the 1960s. details of salary bands.ac. • Use a range of job-search methods.1 What is a ‘graduate’ job? One of the main reasons employers recruit graduates is that they expect them to be more flexible. • Constantly reassess your assumptions about questions such as your mobility and your job preferences. journalism or social work. • If you are a student. • Follow up this information by talking to professional careers advisers and people in the job areas that interest you.uk/careers/links • Personal contacts can be invaluable: tutors. press releases etc.open. • Acknowledge those who have helped you – quick telephone calls or thank-you notes may pay dividends. You need to find out as much as you can about the job(s) and the companies you’re applying to.uk/links/ CSDSevenYears) grouped graduate jobs into five distinct categories: 1 Traditional graduate occupations Established professions for which a degree has historically been required. This is still so.ac. more adaptable to change. visit our website at www. both on the number of people employed and on the work that they do. regional representatives. You can do this by exploring jobs in sectors on the Prospects website at www. websites.1. employment seeking strategies have had to be flexible and responsive to the employment market. and don’t forget to follow up useful contacts from job advertisements. professional bodies. File copies of letters and applications and record the progress on each one. solicitors or research scientists. As large numbers of graduates enter an increasingly diverse range of jobs. • Set up a file of job information. there has been a development of new professional areas requiring graduate-level qualifications. job descriptions and person specifications. and the more you know about each possibility.ac. and capable of learning new skills. www. 2.prospects. sample advertisements. the better the choices you make will be. 2 36 To find out more.2. • Be prepared to persist. for example. look into trends in the area. Research conducted by Elias and Purcell in 2004 (Seven Years On: Graduate Careers in a Changing Labour Market.Career Planning and Job Seeking Workbook 2. A high level of interactive and communication skills is usually required for these areas in addition to having received training in the specific area. so that you can present yourself effectively. relevant journals. for all graduate job-seekers and job-changers. 2.1.uk/careers . alumni.2 Graduate-level jobs Another important aspect of any job-search strategy is to consider your options realistically in the context of the current and future employment market. the graduate labour market boundaries are blurring. but the nature of the graduate’s experience and aspirations.2 Information Information is an essential tool in job hunting. To review your progress: • Consider what appears to work and what doesn’t. As you research the main occupational areas that interest you. for instance.ac.3 Review your progress Keep records of all contacts and applications you make. specialist and general trade directories. • Use local career libraries. The graduate has to be an expert in a very specific area.
At the beginning of 2002. a growing proportion of graduates find their first jobs in small and medium-sized enterprises (SMEs). graphic design. engineering. Barclays) only 14 per cent of respondents had a place on a graduate training scheme with a blue chip employer.2.ac.ac. Some are relatively new occupations whereas the nature of others has changed so that an increasingly common route into them is via a graduate level qualification (for instance. The ability to access and use specialist information is an additional skill for these areas. there were 3. Non-graduate occupations Increasing numbers of graduates don’t immediately enter the ‘graduate labour market’. nursing.prospects.Career Planning and Job Seeking Workbook 3 4 5 New graduate occupations These reflect changes in technology and organisational structures and priorities.1 per cent six months after leaving.ac.tqi. retail management.uk In 2004 unemployment among all students was 6.uk/links/wdgd and on the Teaching Quality website at www. According to the Graduate Experience 2002 Report (DTI. 2.5 per cent. the data shows the unemployment figure for OU students from the 2003/4 survey to be 2.prospects. environmental health). Niche graduate occupations This is an expanding area.open. This data is published annually and can be seen at www. Many are in nongraduate jobs but using the skills that they have developed as a result of their studies.uk/careers 37 . What sort of organisation are you suited to? You need to consider what type of opportunity might be right for you and think about the pros and cons of working for an SME or a large blue chip company. Although we know that OU students start from a different point as many are working while they study. There are many instances of graduates in these occupations demonstrating their potential and developing their initial role to fit their skills.ac.2 New and expanding opportunities for graduates Structured graduate programmes still exist with large ‘blue chip’ companies but competition is fierce and fewer graduates now enter through these schemes. Here are some ideas on the difference between working for SMEs versus blue-chip organisations: SMEs • • • • • • Fastest growing sector of UK economy Local Early responsibility No formal induction Less red tape and bureaucracy Lower starting salary Blue chip • • • • • • Easily identifiable opportunities National Small cog in big wheel Structured training programme Formal structures embedded Perks and higher starting salary To find out more. marketing.8 million SMEs in the UK and it is predicted that they will create a further 2 million jobs by 2010. In fact. Most jobs in this category don’t usually ask for a degree but have some areas that are deemed as ‘specialist’ and increasingly ask for a degree at entry – for example.uk/links/SectorBs Destination of Leavers in Higher Education in the UK Each year universities in the UK are required to ask their graduates about what they are doing and how studying has changed or developed their careers. visit our website at www. For more information on SMEs go to: www.
2). it’s estimated that 7 out of 10 jobs are ‘hidden’. 38 To find out more. Most of us need to review our careers now and again to take account of changes in ourselves and the opportunities open to us. Make sure they keep you in mind for suitable vacancies. how long for. but prefers specific skills. and what benefits you hope to gain from the experience. Today’s labour market is increasingly diverse. So. • Cultivate well-placed. they are classified as either ‘open’ or ‘hidden’.4 Finding vacancies When it comes to job vacancies.4. in that they are never even advertised! Often.6 for details. • Develop an excellent CV and application letter. this hidden job market increases as some employers shy away from the administrative burden of dealing with the overwhelming number of responses their recruitment advertisements produce. You may want to ask to meet people.2. • Use employment agencies. qualities and experience. • Find contacts in the sorts of organisation and job you’d really like. In fact. • Find out about getting appropriate training or study with work experience.10). To succeed.2. including those in organisations you’ve already worked for (if any). Consider temporary or part-time work to enhance your marketability. or redefine old ones • because an organisation doesn’t recruit enough graduates to warrant much expenditure of effort or money on advertising • because of the volume of unsolicited applications • when an organisation doesn’t particularly demand a degree.5. and customise them with a particular opportunity or employer in mind (see Section 4 ‘Getting the job’). visit our website at www.5. • Use the contacts you’ve made to get opportunities to work-shadow or to carry out job study interviews that will give you useful knowledge. • Use the internet to research into companies and job vacancies.uk/careers . in times of recession. in particular.1 Applying for hidden jobs Hidden jobs are produced: • by organisational changes that make old jobs obsolete and create new ones. Consider what you can do for them. 2.4. skill development and knowledge of the industry or job area. may not advertise so as not to be inundated with applications.org. • Investigate the possibility of employment through a ‘Knowledge Transfer Partnership’. Learn how to use the telephone effectively – there’s some advice about this in Section 2. which were discussed above in Section 2. None of us can predict what kind of jobs might be available in the next few years. but don’t let them use you.ktponline. knowledgeable people. See Section 2. SMEs.9 and 2. you need to play by a set of new rules.4. Be clear about what you’re offering to do. and be sure to get constructive comments on your applications and overall approach (you will find out more about recruitment and executive search agencies in Sections 2.3 Creative job search The career-review process isn’t something you do once and for all and then never do again. Try to contact the person who makes the decisions and might be interested in your talents.open.ac.Career Planning and Job Seeking Workbook 2. and to foster contacts. What will your job search strategy look like? 2. This may give you an identifiable edge in the job market. how can you do a creative job search? Here are a few essential steps to get you started: • You need to ‘market’ yourself. [Adapted from the AGCAS booklet Job Seeking Strategies] Pause for thought Ask yourself what you can take forward from these ideas. • Don’t limit your marketing to letters of application.uk • Don’t forget the increasingly important nontraditional graduate recruiters (small and mediumsized enterprises – SMEs. or talk to them in person. a partnership between employers and higher education institutions – look at www. The best advice is to start as early as possible and be creative in your job search. • Think about doing voluntary work.
To get started try: • General trade directories e.prospects. • Contact a named individual Approach only the person who can take the decision to employ or help you (you might be asking for information rather than a job). Research the organisation. technological and organisational change always affect employment patterns. and how you would improve. a very nervous jobhunter. Offer dates and times. nor appropriate in some areas of employment. Your letter. relocating? Use all your information sources and network contacts (which we will discuss in more detail below) to select a portfolio of companies. job titles and addresses are correct.4.open. Be prepared to fit in with the employer’s availability. follow up by telephone. • Give a specific reason for contact Have a peg to hang your letter on. KOMPASS (www. You’re not asking for a job or hoping there might be a vacancy. even open jobs are hidden during the early stages. sectors. while decisions are being made about internal versus external recruitment campaigns. Speculative approaches can even create new jobs. showing how your abilities can contribute to the success of the enterprise. Marketing yourself means keeping ahead of the competition. You decide which organisations. Turnover. Which organisations have the sort of position that attracts you? Who is recruiting. The Writers’ and Artists’ Year Book.Career Planning and Job Seeking Workbook To find the kind of company that can use your skills and satisfy your needs: • Look at the resources suggested in this section. Convince employers that you have exactly the skills they need to solve their business problems.g. • Look at company websites and find out more about them. You must prepare a thoroughly argued case to prove that the cost of employing you is more than outweighed by the benefits. for example. advertising space and so on. It isn’t enough just to wait for jobs to be advertised in the media. com) • Specialist trade directories for different occupational areas. • Always follow up If you hear nothing within two weeks of writing. Prepare for the meeting as you would for a job interview. Prove that they need your abilities and would benefit from your expertise. Does the profession you’re interested in produce one? Use www. Get any agreements – proposals or contracts – in writing as soon as you can.2 Making speculative approaches Please note that making speculative approaches to companies is not permitted in Northern Ireland. jobs and areas most appeal to you. To find out more. • Get a meeting No one ever got a job merely by writing a letter. promotion and retirement continually create new job opportunities.4. Ask questions about the employer’s needs. Each approach must be tailor made and will take time to prepare. Thompson Directory. reorganising. Familiarise yourself with its problems and needs. Be prepared to negotiate. If a fulltime appointment isn’t practical. 2. telephone call or email must reach the right person. 2. Economic. Be flexible. ac. and concentrate on those. Check with the organisation to make sure that names.uk/links/occupations to see if there are any. The effective job-seeker must tap the hidden market by making speculative approaches to prospective employers. Remember. Yellow Pages. Treat the employer as a client. You’re not sending out a mail drop or a circular letter. And be sure you can deliver the goods! • When you meet Be businesslike and professional in making your proposals. perhaps to arrange a meeting through a secretary. explaining what you offer and what you can do.ac.3 To make an effective speculative contact • Pick out likely targets Be discriminating and choose worthwhile prospects. This approach gives you the initiative. selection dates. there may be a possibility of employing you for a particular shortterm project. This approach isn’t comfortable for some people for example. • Consult the main directories in your local reference library. for instance. Demonstrate that they can’t afford not to employ you. develop or help it become more effective. You want a meeting: say so clearly when you write. visit our website at www.kompass. show where you can fit in. You’re making a business proposition.uk/careers 39 . teaching. Consider what’s right for you and your ‘target’ area.
6 Replying to advertised jobs If you reply to an advertisement. always follow the instructions given. look for sources through www.uk/links/occupations 2. If you are an OU student. But experience supports the practical wisdom of doing so. At first. You will find links to national and regional papers from www. During holiday periods. the day on which most papers are sold. or to concentrate on particular companies just because they appeal to you. Guardian. Financial Times) advertise certain kinds of work on particular days of the week. Even if you have no luck with a particular employer. telephone or email for an application form. 40 To find out more. start planning early in your job search. whom you can convince of your qualities as a candidate. trade and professional journals Professional associations Recruitment agencies Executive search firms In all these cases. Each rejection may be one step nearer to the job you want. Make a note of the advertising patterns: you will find that most of the quality daily papers (The Times. go to www. The big Sunday papers advertise a variety of jobs. Elias and Purcell (2005) in Class of 99 (Study of the early Labour Market Experiences of Recent Graduates) highlight the value of networks for getting into new employment. Because advertising in national newspapers is costly. and familiarise yourself with the kinds of advertisement placed in each paper. 2.4 Networking In the 2003/4 Destination of Leavers Survey.4. If you’re going to make speculative approaches.com 2. and responses may be slow and few. especially in particular companies • get an introduction to a key decision-maker in a company.4. advertising is reduced. Advertised jobs can be found through: • The OU Careers Advisory Service We are currently developing services for students that advertise vacancies notified to us by employers. At the start. you may be referred or recommended to another. Making speculative contacts can pay off in several ways. Show initiative by telephoning or emailing if you need to know more. We will deal with networking in more detail in Section 2. Daily Telegraph.5 below. August to mid-September and December.ac. Make the most of it. The best place to consult newspapers and journals is your local library or online if you have access to the internet. 21 per cent of OU students reported that they had got their job as a result of personal contacts and networking. but their relatively high advertising rates tend to restrict the salary range to the higher end.Career Planning and Job Seeking Workbook • Take a long-term view It takes time to build up a mailing list. smaller employers often rely on local advertisements in the regional press because it’s less expensive and brings in a more manageable number of replies. Make a note of advertising patterns in your local press. • Persevere Occasionally persistence will pay off and.ac. or none at all. you may be offered a meeting. about the job advertised or the selection methods they use. For now.open. You may have to do some detective work if the advertisement doesn’t give a telephone number. Independent. • develop further contacts to expand your network. it may seem a little strange to seek out hidden jobs.uk/careers . Here you will find links to jobs notified to the OU Careers Service and access to other UK wide and local vacancies. there’s no point in sending a CV.4. visit our website at www. Each employer you see is a new contact.5 Applying for advertised jobs Many jobs are of course advertised and here we look at where. Local and regional papers sometimes concentrate their job advertisements on Thursdays.uk/ careers and to the section entitled ‘Moving on’ and look at the ‘Advertised Jobs’ and ‘Virtual Employer Fair’ pages.open. 2. Remember every ‘no’ brings you closer to a ‘yes’! • • • • • The internet Newspaper. just keep in mind that research into how managers change to jobs with other organisations has shown that over half get an introduction through networking. as recruiters seldom place their advertisements more than once. after an initial refusal. Use these meetings to get more information about the job market. Many employers send very poor information.prospects.thepaperboy.ac.4. you may need to look at them every day. ‘Networking’ is the systematic use of personal contacts to: • gather information about an industry or company • discover hidden jobs.7 Newspapers and journals You will find many job vacancies advertised in newspapers and specialist or trade journals. If it says write.
not to help you sort out your career plans. They often act for small to medium-sized employers that have no personnel or recruitment departments of their own.8 Professional associations Many professional associations and institutions.4. Services are free to you – the employing company is charged a fee. visit our website at www. about what the agency is offering you.com and in most major libraries.Career Planning and Job Seeking Workbook 2. To find out more.ac. though. Be clear. usually a percentage of your first year’s salary. have a regional education or training officer and sometimes specialist careers adviser whom you can contact. for example.uk/careers 41 . Addresses and other details are in the Directory of British Associations at www.9 Recruitment agencies Recruitment agencies tend to deal with lowerlevel salaried positions. the British Psychological Society and the Training and Development Agency for Schools. Some produce yearbooks and lists of members.open. Many specialise in particular kinds of work or industry.cbdresearch. 2.4. Remember that it’s there to fill its clients’ posts. and in some areas of employment (such as medical sales) they are almost the standard source of recruits.
Try to make sure you use vetted or recommended websites only to post your CV. Always try to cross-check information. search firms may deal with a limited type of vacancy.open. published annually by Kogan Page. or when commercial confidentiality is essential. As a result. if the website’s main interest is simply to capture personal details and sell on a CV. Some employers let more than one contingency firm work on a particular job.rec. edited by Patricia Leighton. Most consultants limit interviews and initially are likely to carry out a telephone screening with you. Remember that: • Websites may not always deliver what they promise. If they send you to an interview they’ll want to know how things went.uk/graduatejobsearch/ index.com • The Recruitment and Employment Confederation is the national association for the recruitment and staffing industry. They may interview you and construct a pen picture to go with your CV. You can find this at: www.ac. the online news and CV-matching service that brings tailored information about jobs and career events to your email address and lets employers search your electronic CV. • Websites sometimes go online while still under development. Sometimes contingency firms will distribute your CV widely in the hope of generating new business. Although some firms deal only with positions above £50.prospects. so if you apply to a large firm operating in many locations you need to send your CV to all of them. They tend to be used for jobs that are at a high level or require scarce specialist skills for example. their role is limited by the high fees they charge to employers (typically 30–35 per cent of annual salary).badenochandclark. You can also receive the Prospects Graduate Digital magazine. You can find addresses of search firms in The Daily Telegraph’s Recruitment Handbook. They are of two main kinds: • Fee/assignment firms are given sole charge of a particular search. visit our website at www.uk/links/MyProspects 42 To find out more.ac. and always include details of your former salary and the range you’re looking for. 2.ac. • Contingency firms are paid only when the company hires someone they have presented. You can access this at: www. You could find yourself treated like a trading commodity.10 Executive search firms There are more than 200 executive search firms in the UK.html You can also register free on My Prospects. they prefer to receive a CV to judge whether you fit what they have on their books at that moment. entering it into the database of an organisation (usually recruitment organisations) that will either try to find a suitable match for you or allow an employer to search the information and perhaps select you for interview. They get most of their fee whether the employer hires their candidates or not. You can search for agencies by geographical location and by type of work from their website at: www.uk/careers . Most graduate recruiters now recruit online as well as using other methods. Further resources Look at the following website developed by Strathclyde University Careers Service which directs job seekers to vetted job websites. similarly. If you decide to use a search firm.11 The internet Most jobs are now advertised on the internet through national websites directly associated with particular careers. 2. specialist IT skills.com Consultants often don’t share information with one another.strath. The average search firm has only three or four consultants.careers. they can be a useful source of information about how you were received by the client. They seldom divulge information about their clients.Career Planning and Job Seeking Workbook To find out about recruitment agencies: • Making the Most of Your Recruitment Consultancy A guide obtainable from Badenoch and Clark recruitment consultancy at: www. Many sites change rapidly and there are no guarantees about the accuracy of the information displayed. send a CV and covering letter. or are marketable enough to fit something that might turn up in the future. As noted above. and your personal details may become public property.4. • It’s sometimes difficult to see the wood for the trees – not everyone has a brilliant web designer.000.uk. They receive enormous numbers of CVs and often don’t bother to acknowledge them. While they are important in the market place. There are also opportunities to ‘post’ your CV on the web. they’re worth considering if you have skills that are in short supply – accountancy is a particular example.4. Bear in mind that not all sites offer confidentiality.
what you’re doing is making the most of them as sources of advice.5. so that you don’t get confused over important details.ac. voluntary work or casual part-time jobs. In fact. relatives. information and ideas. stability or decline its working climate and culture its business strategy the background of key managers. Some will be able to give you names of their Activity 2. tutors. To take some of the stress out of the situation.open. are stilted and anxious.2 Using the telephone effectively You may be making a speculative call. own business contacts. Most people will be only too glad to help. family.uk/careers 43 . you may be able to discover: • • • • • a company’s competitive position whether it’s in a state of growth. the impression you make • get you noticed. 2. Busy managers are usually in early and late. Be persistent. even after years of practice. Even if these people can’t help you themselves. Getting the approach right is important.1 Approaching your contacts You need to decide how you will approach your contacts. or telephoning to follow up a contact you’ve been given or to make an appointment for an interview. how do you build your network? Your primary contacts are people who know you directly. so try outside normal office hours if you can. Pause for thought Perhaps you feel uncomfortable about networking in this fashion. they may be able to put you in touch with someone who can. plan the format and content of your call: To find out more.5 Building a network of contacts Personal contacts can be a fantastic source of help in your job search. Put contacts at ease about this to avoid embarrassment. Unease usually arises from the misconception that using contacts means asking people for jobs. especially those in the function that interests you. Establish: • • • • What you’re seeking How your contact can help you How much time you’re asking for (15–20 minutes) Time and place for a meeting. or they may lead to other secondary sources. so it’s difficult to judge what impression you’re making. A number of methods are possible but you need to decide what is right for you. Think what they can do for you: • keep you informed • comment on your strategy and approach.1 Building up a network Draw up a list of everyone who might be able to help you – friends. So. They may not have the job openings you want.5. or to refer you to someone else who can. It’s often difficult getting through to someone during the day. These secondary contacts can act as a bridge between you and the decision makers in the companies you’re interested in. any business contacts you have. Others. fellow students. tutors or people you’ve met through leisure interests. Make a note in your career file of your list of contacts. what is appropriate for the area of work and what might be effective. conversation and so on. keep a record of each letter. Some people are natural and relaxed on the telephone. Through building up a network of contacts. You don’t get the usual clues from nods. By telephone Your first approach is likely to be by telephone. 2.Career Planning and Job Seeking Workbook 2. telephone call. all potential sources of information or advice. but they can become your publicity agents and your information sources. smiles and so on. visit our website at www. Be very succinct. As you work towards developing and extending your network. Your network of contacts can include friends. former colleagues.
2. Whilst this person won’t necessarily be familiar with a specific company. etc.ac. Make sure that you’ve done your research thoroughly. They will respect you more and be more prepared to help if they have evidence of your professional approach.uk/careers .g. I set up an appointment with her. using published sources. (Think about what sort of help the company may need. as follows: > Carry out more research on the company (e. you need a carefully planned agenda. • State the objectives of your call. For a productive meeting. • Get the contact interested straight away – make notes beforehand of what you want to say. they are likely to have general knowledge about making contacts. and there’s a lot to cover in twenty minutes. 44 To find out more. • Get to the point quickly – treat it like a minicommercial for yourself.g.Career Planning and Job Seeking Workbook • If they have a secretary. visit our website at www. preferably decision-makers for your kind of job who you can ask about opportunities in the industry.uk/careers/links Pause for thought Building a network of contacts plays a key part in creative job search.open. and to read the following example. and decided on further preparation. considering what further preparation you need at this point. • Try to avoid being interviewed over the phone unless this is pre-arranged.3 Making an approach in person Making an approach in person can be an opportunity to test your interview skills and make a good and lasting impression. exposure to risk. It was produced by one of the students who tried out this pack before publication and was preparing to approach a particular company. trading problems/ opportunities (for me). (A discussion with an ex-employee could be particularly revealing.5. and how I am going to present myself. Before reading on. get their full name if you can. • Advice and comment on your job-search strategy Example One of my network contacts led to an introduction to the head of a department in a company I was targeting. political battles. It might cover: • Why you’re thinking of leaving your present job (or why you left your last one) • Your job goals and some alternatives • Your strategy for getting there • A discussion about the industries you’re interested in and the companies you’ve picked out • Questions about names and referrals to key people. prospects for development/training/promotion). This could be a vital step in your networking – it allows you to link up with others in the OU community who have work experience in the area you are aiming for. You can access career links at: www. you can register with Career Links. • Clarify the exact place of the appointment.open. • Use the name of the referral source discreetly.ac. • Introduce yourself succinctly.4 Career Links As an OU student. you might find it helpful to look again at the advice in Section 2-3 ‘Creative job search’.) > How do my strengths match the needs? > Plan which of my strengths/ accomplishments I am going to mention. Other people have their own agendas. > Talk again to contacts. • Suggest times and dates for an appointment.5. Pause for thought Meetings need to be well planned and purposeful.) – Put myself in the shoes of my prospective boss. to get a ‘feel’ for the culture. before you talk to your contacts. > Re-read the advice in Section 4 about job applications and interviews. > List which issues I want to investigate (e. journal and newspaper stories). possible openings. 2. • Offer your telephone number or email in case of a change in arrangements.
org.uk along with links to information about New Deal initiatives. go to Section 2 to research jobs or the section ‘Moving on’ if you want to find out more about looking for jobs and if you want access to vacancies both locally and UK wide.lgjobs.charitypeople. and prune ruthlessly.connexions-direct.) Dates Salary Copies of references • The first paragraph is crucial. outline how you tackled it and state what results you got.com allows you to search by occupation and location.uk Charity People www.5 Drawing up your letter When it comes to drawing up a letter.uk Search facility with links to regional.uk/careers 45 .uk/careers. 2. To find out more.crsearch.cev.5.uk Community Service Volunteers www. Further resources For further information and resources go to the OU Careers Advisory Service website at www. • You should include Key achievements and relevant experience Only the last five to ten years A maximum of two uncrowded pages • Exclude Personal data (marital status. Section 4 ‘Getting the job’ offers advice to help you with the practical side of drawing up a letter to accompany a CV. keep in mind that there are three main reasons why someone might want to employ you: 1 2 3 To increase sales (or the employer’s equivalent – service volume.org.com/uk/ Local Government Jobs at www.vso. you may find the following websites helpful for exploring opportunities to work with charities and voluntary organisations: Charity Job www.org.uk Do-it-: search this database for a wide range of volunteering opportunities in the UK. Go to www.6 Voluntary work Voluntary work can be a fantastic way of getting experience and building networks as well as showing commitment to an area you are interested in. etc. You will also find links to professional bodies and related sites from the ‘Broad Career Areas’ within the above site.uk CR Search and Selection www.citizensadvice. From here you can link to the various volunteer bureaus for your areas of the UK www.thepaperboy.uk Voluntary Service Overseas (VSO) www. If you are a student. national and international newspapers www.uk Employee Volunteering www.ac.co. Local centres seek to place people into suitable voluntary work – meals on wheels.) To decrease expenses To obtain specialist expertise that leads to an increase of sales or a decrease in expenses On the Prospects site you can register free and have information about jobs emailed to you.gov. For example.org. hobbies.uk/links/MyProspects Here’s a selection of other sites that you might like to look at: Vacancies in higher education and related organisations www. In addition. Your letter must list accomplishments that correspond to these reasons.ac. A speculative letter will need many drafts in order to polish it.jobs.co. 2. ac.org.employeevolunteering.be/members.jobcentreplus. etc. • Get someone else to check your spelling.open.charityjob.uk The European Volunteer Centre www.Career Planning and Job Seeking Workbook Note in your career file what preparation you want to make at this point. membership.open. visit our website at www.prospects. Use it to mention an achievement related to the job you’re seeking and strike a chord of need in the reader. grammar and layout.csv.uk Citizens Advice www.com Job Centre vacancies are online at www.do-it.htm lists member organisations for EU countries including the UK and Ireland. Be critical over matters of style.ac. describe a relevant problem.5. Includes non graduate jobs on this site www. etc.co.
Career Planning and Job Seeking Workbook
Making decisions and taking action
In this section 3.1 Making decisions about your life 47 3.2 Goals, restrictions and resources 48 3.3 Plan of action 52
If you’ve developed self-awareness and explored opportunities and now need to make decisions and plan how to put them into action, this section is for you. It will help you to consider the advantages and disadvantages of different decisions, find sources of help and plan for action. You’ve probably put a lot of time into analysing your life and career. You should have considered your strengths, skills and experience, and researched the occupational areas that interest you. Before going on to make decisions, it’s helpful to look at the framework within which you may be making choices about the future.
3.1 Making decisions about your life
It’s not our claim that everyone can achieve everything they want. Obviously you have to be realistic, as life imposes restrictions on us all. But many people don’t achieve all that they’re capable of, because they’re not clear about what they want to do and how to make decisions. It’s important to aim for what you want while being aware of what’s achievable. One way to consider the range of options is to look at your goals alongside your personal restrictions and resources.
3.1.1 Managing your situation
Whenever you’re in a situation you’re not happy with, you have four basic options. You might think about them both in the short term and in the long term. For example, you may be clear that long term you want to change jobs, but in the short term you might be able to ‘change yourself’ to make things easier. • Work for change Try to change the situation to make it more as you want it to be.
If you’ve tried unsuccessfully to do this, you’re left with the other three options. • Change yourself Examine your own attitudes, behaviour, ambitions, skills, lifestyle and so on, and consider how, if you changed any of those, your situation might improve. • Live with it This means much more than ‘putting up with it’. You need a strategy to minimise the aspects of the situation you don’t like and maximise those you do. For example, you might put more energy into activities outside your job if you’re dissatisfied at work, change the way you work so that it reduces your contact with troublesome elements, or spend more time doing the things you enjoy and cutting down those you don’t. • Leave Find a constructive way to move on out of the situation, job, relationship or problem.
Pause for thought
Consider the four options. Which could apply to your present situation? How?
To find out more, visit our website at www.open.ac.uk/careers
Career Planning and Job Seeking Workbook
3.2 Goals, restrictions and resources
Whatever your decision about the four options, you need a goal and a plan to get there. In the next section we are going to look at your goals and then examine the restrictions and resources that may affect how you reach them.
What is a goal? • Goals are what you want to get out of life. • You may use other words to describe your goals – results, outcomes, aims and ambitions. • Unlike dreams, hopes, fantasies and wishes, goals are specific and expect the outcome to arrive. • While short or long term, goals should be realistic but challenging. • Remember: your goals may change over time.
What are your goals?
Write them down here. You may not yet have fully identified your goals but put what you can here and add to it later.
To find out more, visit our website at www.open.ac.uk/careers
Career Planning and Job Seeking Workbook
3.2.2 Restrictions and resources
We’re all affected by our own restrictions and resources. Sometimes the same thing is both a restriction and a resource. If you’re buying a house on a mortgage, it’s both a liability and an asset; a friend or relative might need support but might also be a source of support to you.
What are your restrictions and resources?
Think about your resources – the things, people and attitudes that could help you. Then think about your restrictions – the things you need to take into account or that may be problems. Write them down on the chart.
Money Financial resources
Equipment, tools, premises I have I haven’t got
People, family, contacts Who can help me? Who needs my help or support?
Health Good points Bad points
Beliefs, outlooks Positives Negatives
Pause for thought
Consider your answers. How will they affect the kind of opportunities open to you? Are there other things you need to consider? For example, do you need to work near your home? Could you move to a new area? Might your age be important?
To find out more, visit our website at www.open.ac.uk/careers
1 are the most important? Underline them.open. The next activity will help with this.2.uk/careers .3 Balance helpful resources against restrictions Now look back to the restrictions and resources you listed. Activity 3.3 Look first at the example below.Career Planning and Job Seeking Workbook 3. It was produced by someone who wanted to apply for promotion. What actions would help you to make the most of them? Minimise restrictions Now look at the restrictions you underlined.ac. giving a balanced picture of the situation. visit our website at www. Each restriction is set against a helping resource. but there’s more to do. Make the most of resources Look at the resources you underlined. 50 To find out more. You now need to consider each of your goals in terms of all the resources that could be helpful or cause restrictions. Example Goal – Promotion Resources Line manager’s support Personal ambition/determined Prepared to take responsibility Project management experience Restrictions Colleagues’ reactions Limited mobility Little experience of managing people No experience of managing budgets Now balance resources and restrictions for your own goal(s) Which of the goals you’ve listed in Activity 3. You’ve probably noted some factors that will help you in the direction you want to take and others that you need to find a way round. What actions would help you to reduce their effects? You’ve now listed actions you can take towards your goals.
uk/careers 51 . Look at the example. Resources Internal training courses Local college has course Line manager’s support Actions Resources Actions Resources Actions Resources Pause for thought You should now have a clear picture of what you really want and what ideas you want to develop. You should also be clear about the main helping forces and problems you need to deal with. visit our website at www. ‘No experience of managing budgets’ was listed as a problem.Career Planning and Job Seeking Workbook Activity 3.3 continued Bring actions and resources together List the resources that can help you to carry out each step.open.ac. Actions Attend course on finance for non-managers Attend outside course in the evenings Find out about the budget process Family support Now do this for each of the actions you listed. To find out more.
ac. after doing that. friends) When you will achieve your targets How you will know when you have achieved your goal Pause for thought You might want to complete action plans for several goals. If you don’t manage to meet your goals it may be that your first plan wasn’t good enough. Ask yourself. realistic. you’ll have to revise it. achievable.learndirect-advice. Review At this stage it might be useful to read through the work you’ve done in this section. If you monitor your progress by checking your plan from time to time you can identify what you have achieved. you still find that you’re unable to reach your goal. You could also look at Section 6 ‘The next steps’. it might be necessary to go through several stages.com Action plans need to be SMART (specific. Put a note in your diary or ask someone to remind you. You may need to improve it or change it completely. you might have to reconsider it. 52 To find out more. This process will involve making a number of decisions.3 Plan of action The next stage is to bring everything together into a detailed plan of action.uk/helpandadvice/dmr/ You could also look at Tactic 5 (Master the art of action thinking – how to attain your goals and action plan) on the Windmills Virtual Career Coach at: www. To discover what kind of decision maker you are. And of course if you change your mind about your end goal then you can go back to your original plan to make necessary adjustments.co.windmillsprogramme.uk/careers and find ‘Action Planning and Decision Making’ using the ‘A-Z’. and then revise your targets if necessary. keep an eye on progress and adapt your plan if necessary. medium and short term) • Deciding which actions you need to take • Identifying your restrictions and resources • Working out a realistic timescale to achieve each step. You might need to gain experience or qualifications.ac. and perhaps discuss your plans either informally with a trusted friend or formally with a careers adviser. gather information or get access to a particular resource. If. To achieve what you want.1 Back-up plan You should always try to have a back-up plan. taking the first steps towards a new or resumed working life. ‘Is it realistic?’ If it isn’t. You may have to cope with setbacks and frustrations. try the learndirect activity at: www. with all its potential for improvement and advancement. Once you’ve done this.open. but you’re setting out on a potentially exciting journey.uk/careers . This means taking a few different steps: • Setting out your goals (long. If you want to plan your career effectively.3.Career Planning and Job Seeking Workbook 3. you’re ready to start taking action. visit our website at www. 3. measurable.g.open. Further resources Look at the careers website at: www. Set aside time to review your goals and see how you are progressing. So. finance. time based). information. You should consider five factors when drawing up your action plan: 1 2 3 4 5 What you need to do How you are going to take action Resources that could help you (e. you are going to amass a lot of information from which you will need to identify realistic options and create suitable goals.
ac.uk/careers Tomorrow Career Planning and Job Seeking Workbook 53 . then fill in your own plan on the following page. visit our website at www.who or what can help me? Target date for actions To become a journalist Postgraduate course in journalism Next week Apply early By the end of the month Within two months Gain relevant voluntary/paid experience Write freelance articles and submit Find out where classes are offered locally Cost? Motivation to complete? Write to local newspapers Take an evening class in shorthand or word-processing Check if special arrangements are possible for payment e.Activity 3.4 Showing a worked example of an action plan Look at the worked example below. weekly Find someone else keen to do it To find out more.g. My long-term goal Short and medium term goals to achieving long-term goal Find out about courses Difficulty of funding Explore educational or career development loans Investigate letting flat for year of the course Afraid of rejection Friend will provide support and encouragement Actions required Constraints Resources.open.
open.ac.who or what can help me? Target date for actions Activity 3.Career Planning and Job Seeking Workbook 54 Actions required Constraints Resources. visit our website at www.4 Your action plan To find out more.uk/careers My long-term goal Short and medium term goals to achieving long-term goal .
Career Planning and Job Seeking Workbook Notes To find out more.ac.open. visit our website at www.uk/careers 55 .
Association of Graduate Recruiters ‘What do Graduates 2006 do?‘ (HECSU/AGCAS/AGR/UCAS) Analysis of years of national employer surveys suggests the desired skills of graduates fall into four broad areas: 1 Self-reliance skills 2 People skills 3 General employment skills 4 Specialist skills.1 What do employers look for in graduates? ‘‘A degree alone is not enough. Job applicants who can demonstrate that they have developed these skills will have a real advantage.6 4. Employers are looking for more than just technical skills and knowledge of a degree discipline. In addition to working hard to gain a good degree. Director-General. it shows you how these specific skills can be developed: To find out more. Together they make up what is referred to as ‘employability skills’.uk/careers 57 . Chief Executive.2 4.Career Planning and Job Seeking Workbook Getting the job In this section 4. teamworking and problem solving.’’ Digby Jones.open. Equally importantly perhaps. students should engage in extra curricular activities and obtain work experience in order to develop skills that will make them better prepared for the world of work. They particularly value skills such as communication.4 4.3 4.’’ Carl Gilleard.1 4.7 What do employers look for in graduates? 57 Matching vacancies 59 Application forms 62 The curriculum vitae (CV) 65 The covering letter 78 The interview 81 Other selection techniques 87 4. visit our website at www. It is also important for students to become self aware and develop the confidence to market themselves effectively when the time comes to apply for jobs. Table 4.5 4.1 overleaf is taken and adapted from the 2006 version of What do Graduates do? It shows very clearly what types of skill employers want. Confederation of British Industry. Forward to Prospects Directory 2004/5 ‘What do Graduates 2006 do?‘ (HECSU/AGCAS/AGR/UCAS) ‘‘Twenty-first century graduates need to demonstrate to employers that they can ‘hit the ground running’.ac.
energetic. European Computer Driving Licence (ECDL). quick-thinker. co-operative. use of IT. logical. risk taker IT/computer literacy – office skills.1. language skills.g.g. accounting. guide/scout leader. conscientious Specialist skills Specific occupational skills – specialist relevant knowledge.ac. Involvement in community groups. multi-skilled Business acumen – entrepreneurial. fundraising for charity. willing. visionary Customer orientation – friendly. presenter. IT Technical skills – e. resourceful Planning action – decision-maker.open. relationship-builder. AGCAS.g. persistent. visit our website at www. languages. organised. assertive Oral communication – communicator. competitive. self-belief. engineering. Skills that employers want and how they can be developed Type of skill “Buzz” words Examples of how the skills can be developed through interests. coordinating others Self-reliance skills Self-awareness – purposeful. NVQ qualification. sales Source: HECSU. e. roles within work e. first aid at work qualification. keyboard skills. influencer Leadership – motivator. realistic Interpersonal skills – listener. work and education OU study. diplomatic Foreign language – specific language skills General employment Problem-solving – practical. 58 To find out more. web design skills. drive. trustworthy. UCAS and AGR Roles within the home – budgeting. results skills orientated Flexibility – versatile. software packages Numeracy – accurate. adviser. voluntary work. motivated. Roles within your working situation. able to prioritise People skills Team working – supportive. work experience OU study. sport.Career Planning and Job Seeking Workbook Table 4. work responsibilities in a team. focused. Roles within the home – planning.uk/careers . travel. ambitious Networking – initiator. deliverer Caring responsibilities. Proactivity – resourceful. caring. enthusiastic Self-promotion – positive. coordinator. journalism. planner. methodical Commitment – dedicated. self-reliant Willingness to learn – inquisitive. member of orchestra.
Career Planning and Job Seeking Workbook The requirements an employer sets out in a job advertisement are likely to be much more specific. First of all you need to read between the lines. qualifications and personal qualities. They’re usually set out under headings such as experience. If the opportunities seem limited. Now you want to make sure you have a ‘match’. and be honest about whether your personality and needs match what the employer wants. Look at your advertisement and analyse it under these headings: • Style and language What’s the general style of the advertisement – formal. You may have to motivate yourself with little support or encouragement. 4. Many OU graduates have lots of evidence with which they can demonstrate these skills: • experience of the world of work and working environments both paid and unpaid • commitment to their own personal development demonstrated by undertaking OU study • time management and organisational skills required to successfully combine OU study and other responsibilities. nobody will do it for you! 4. but you have to be aware of the going rate for that occupation.) To find out more. even a brief newspaper advertisement can reveal a great deal of useful information.1 Matching the requirements Once you’ve analysed your advertisement. before finding out more about the position. but be prepared when you do. you need to analyse the information you already have. • Prospects What opportunities are there for advancement in this job? The employer may be looking for evidence of your willingness and ability to progress. but it’s worth bearing in mind that candidates who apply for ‘graduate’ jobs are also expected to demonstrate at least some if not all of these skills. ‘committed self starter’ could imply that there’ll be little supervision. (It might help to refer to Section 1. • Location and geographical mobility How far would you travel each day? Would you consider moving house? If you need to travel around. attention seeking? What does this tell you about the organisation? What is the vocabulary used to describe the organisation – ‘dynamic’.ac. especially if there isn’t a specified salary? • Named contact Is a name given to contact for further information? It’s a good idea to follow up such offers. or other specified qualification? • Experience Is it preferred or essential – will you be ruled out? What experience can you offer from any aspect of your life that demonstrates close or transferable skills? • Qualities Note the language used to describe the ideal applicant. as the contact will form an impression of you from the very beginning. The advert should specify what the employer is looking for. do you need a driving licence.open.uk/careers 59 . Rehearse your introduction and be prepared for the question. low key. Analyse each noun and adjective for its implications.2 Matching vacancies You’ve seen a vacancy advertised that you’d like to apply for. Find out what this will mean in practice. you need to try and match yourself to the requirements of the job to judge whether or not you want to apply for it. What are you looking for. ‘What would you like to know about us?’ Be ready to highlight your suitability for the post. ‘multinational’ …? How does the organisation see itself and what image does it want to project? Do you feel comfortable with its choice of words? Will your personality fit the organisation? Are your values similar? • Brief job description Does the work genuinely interest you? Does it match your needs? What are the key tasks? What skills are needed? Can you produce evidence of your ability to deal successfully with each task? How will you demonstrate your potential for coping with tasks you haven’t handled before? Is there anything that seems unclear? • Qualifications Are they preferred or essential? For example. but may also mean that no training is provided. or even in the face of resistance. flamboyant. so you need to consider how you can show that you meet the requirements. So. it’s important to see how you can use it to develop your skills and experience. As we show here.2. visit our website at www. • Salary Usually a good guide to the level of qualifications and experience required. Remember to use this evidence when you apply for jobs! If you don’t shout about it. how much of a problem would this be for you? • Age Are there any obvious age implications? It’s important not to lose sight of the positive aspects of age and experience. For example.
tutorials and revision alongside a part-time job and voluntary work.open. assignments. Active member of RSPB > I have organised several meetings between the RSPB and the local branch of the Campaign for the Protection of Rural England to look at the decline of the bluetit in Cheshire and preventive measures. as it helps you to focus on the important aspects as you complete your application form or prepare a CV. Presentation skills > I have used Power Point to present information on the decline of local bird populations to a community group and to councillors. visit our website at www. > Responsible for assessing potential expenditure in terms of value for money and taking appropriate action to ensure this is achieved.g. Example Vacancy: Fundraiser for Scottish Wildlife Preservation Society Analysis of key requirements Experience Numeracy e. My evidence 60 To find out more. Keyboard skills > Self-taught packages in order to produce a dissertation for my degree.uk/careers . > I am an avid reader and subscriber of the Warbler and make regular contributions to this national magazine. > Marketing module completed as part of my degree studies (12 months) – identifying. > I have also organised and facilitated presentations to local schools and governors using a variety of media.g. Interest in wildlife e. Ability to work on own e. and the second column shows how a candidate would provide evidence of having the necessary experience. > As a part-time student I have worked within a thirty-two week study calendar and managed a weekly workload of reading. > I am a regional fundraiser for BTCV and the PDSA. current part-time study. anticipating and satisfying customer requirements profitably.g. > I work alternate Sundays at the local animal hospital as a volunteer. Treasurer of Residents’ Association: > Draw up budget bids or plans within agreed guidelines and procedures for submission to internal and external bodies. This is a useful way of approaching any job advert. Marketing knowledge > Temporary job (with full induction and training) over two summer holidays as a market research interviewer. > I have worked unsupervised as a treasurer for a local Residents Association for two years and have always met deadlines for reports.Career Planning and Job Seeking Workbook Look at the following example.ac. > Worked in Windows based environment for numerous holiday jobs – secretarial role. Here the key experience requirements are listed. From recent employment.
ac.10 below. If you don’t have a specific one in mind you might look in a careers publication or website such as www.prospects.uk/careers 61 . Go to the section ‘Personal and Career Development’ from the site map.ac. try to produce evidence of your suitability against each point.1 Begin by looking at an advert or job description for a position that interests you.ac.uk.uk/careers.jobs. you can also try the ‘Job Analysis Activity’ on the OU Careers Advisory Service website at www.open. Vacancy/job description: Analysis of key requirements My evidence If you are an OU student. look at the occupational information on the Prospects website: www.open.Career Planning and Job Seeking Workbook Activity 4. To find out more.4. note down in the left-hand column the key characteristics and requirements of your selected vacancy. ask yourself: • Does the work genuinely interest me? • Does it match my personality. Alternatively. These kinds of activities are really helpful in preparing for the completion of application forms or for producing your CV. In the right-hand column. You should also take a look at Section 4. needs? • What are the key job requirements? • What skills are required to perform them? • Can I produce evidence of these skills? In the box below. visit our website at www. values.uk/links/occupations Whichever way you choose.ac. interests.
g. and not only for senior jobs. If a question doesn’t apply to you. Layout can help – consider using bullet points. • If there isn’t enough space for general interest information (e. Ask the organisation for more details and. If you do.3. like a CV or a speculative letter. the space allowed for each question indicates its relative importance. You may find the Select Simulator useful for practising completing online forms. also. If you’re asked to submit an application form. if possible. write ‘N/A’ or ‘Not applicable’ to show that you haven’t overlooked it. • Make a photocopy of the blank form (or print it from the screen) and use it for your rough draft.g. When completing online forms you may find that some of your experiences do not fit neatly into the categories provided. as most organisations will have comprehensive information on their websites. We suggest you contact the employer for advice on how to approach this.3 Application forms Application forms come in all shapes and sizes. OU students can access this on the Careers Advisory Service website.2 . Look for ‘online applications’ in the ‘A–Z’.1 Before you start your application form • Find out as much as you can about the vacancy and the organisation. etc. think of: 62 To find out more. 4. what do you contribute and what do you get out of them?’). Some are designed for recruiting people for a particular function or training scheme (e.g. You can also research online. • Remember that presentation can be as important as content.3.g.2 Filling in your form • Complete all sections of the form. • Your aim is to convince the employer that you’re worth interviewing – you appear to be a suitable candidate for the job and. ‘What have been the significant factors in your life to date?’) prioritise and keep it within the space allowed. the principles for completing application forms are very similar. Keep the following points in mind when it comes to completing an application form: • The purpose of a completed application form. it shouldn’t just repeat what’s on your form. • Read through the whole form before you fill in any of the sections. • Be sure to answer all the elements of each question (e. unless you’re told that you must not attach any other papers.g. ‘Give names. • If there isn’t enough space for factual information (e. Use it effectively to include or to emphasise information that you think is relevant and isn’t allowed for on the form. • Usually. visit a career service or large library to look for other information. is to get an interview.ac.uk/careers .open. to clarify your points. an NHS Trust). underlined topic headings. Convince them that they need to see you.Career Planning and Job Seeking Workbook 4. • Don’t cram sections too full. • The only information the selectors will have about you is what you’ve given them in your written application – emphasise the positive and leave it to them to spot the negative. ‘What are your spare time activities. attach a separate sheet. 4. Being able to write succinctly is evidence of your written communication skills. because many large employers now optically scan applications to enter them into their recruitment databases. so it is crucial that you sell yourself effectively. graduate engineer). don’t send a CV instead. • When answering extended (multi-part) or difficult questions. You must keep to the prescribed format. Whatever format they come in though. If you haven’t looked at employers’ application forms for some time. You’ll come to some sample questions below in Section 4. In fact. Most are intended for a wide variety of posts in the organisation (e. This means that on an initial read through they may spend as little as two minutes looking at your form. most large organisations now make their forms available online (which can save you time and postage). • Comply with instructions such as using black ink or block capitals. you may be surprised at the probing nature of some of the questions they ask. Often – but not always – you’re told that you may also enclose a CV. • Many larger employers ask you to complete an online application. Bear in mind that employers often receive a lot of forms. visit our website at www. the kind of person the organisation wants to employ. addresses and dates of all previous employers’).3. as that makes them difficult to read.
‘I worked as a volunteer classroom assistant for three years’ rather than ‘I love children’). These may have been expressed as learning outcomes.Career Planning and Job Seeking Workbook • • • • • • • What you’re going to say (understanding the purpose of the question) Who you’re saying it to (someone who doesn’t know you but will make decisions about your future) How you’re going to say it (presenting an accurate picture of yourself) Why you’re saying it (showing that you have the qualities. Get your referees’ agreement before giving their names.2. flexibility and time management skills. Be convincing. dealing with members of the public.5 above) and some look for a mixture of both. If you want to do this in a more structured way. and the date you sent it. 4. not ‘we’). They can help you identify the subject-specific knowledge and transferable skills you have acquired during each course. working odd hours. Usually. Some jobs may require subject-specific knowledge (e. If you’ve been unemployed. You may be able to look back at the course descriptions To find out more. with a little editing. If you are a student. Always send it by first class post. one should be an academic referee. Give evidence and avoid bland generalities (e. • Look over the presentation. and Course Guides for the courses that you have studied and pick out the kinds of skills that the course aimed to develop. in your use of personal pronouns).g. Use positive language. to be a teacher) while some put emphasis on transferable skills (which you dealt with in Section 1.3. Leave no unexplained gaps in your employment record. or not more than once. ideally get someone else to check rather than relying on a spell checker. visit our website at www.uk/careers 63 . but mention any part-time or voluntary work you did during that period. Practise answering the typical questions in the next activity. • Make a note of the job you’ve applied for. Look at Section 6 if you are or have been an offender.ac. It is up to you to pick these out from your own experience so that you can present this on an application form. and keep them well briefed so that they can write supportive references.ac. You can often use the same material. Make sure you’ve been consistent in style (e.4 When you’ve completed the form • Check it thoroughly for spelling and grammatical errors. interesting and personal (say ‘I’. interests and skills the employer is looking for) Make your points relevant. Your regional centre can provide you with a confidential reference – name the Regional Director as the referee.open. 4.g. Learning outcomes will give you some help in mapping out the skills and achievements that you gained during OU study. ask someone else to look over your application before you send it. Every employer values determination. the name and address of the person you sent the form to. self-discipline. If possible. Inaccuracy in one section can raise doubts about other areas of the form. say so. Be positive and honest. • Use an envelope of suitable size so that the form isn’t folded. Make the most of these skills as well as your academic success. go to the sections on ‘Personal and Career development’ and ‘Moving on’.uk/careers.open. Tailor your responses to the post you’re applying for. It’ll also take some of the tedium out of tackling other forms. Generalised waffle convinces no one. Use the ‘any other information’ section to draw attention to activities and qualities not covered elsewhere on the form. give their full titles and status.3 Skills you have attained as an OU student As an Open University student. The skills you’ve developed in one context may well be transferable to another and employers will look for evidence that you recognise them: e. You’ll rarely find the perfect application form that exactly suits your background and experience. If you’re applying for a job related to your degree subject. You will find that by studying with the OU – whatever the subject area – you will have developed a range of both subject knowledge and transferable skills that many employers will value. If appropriate. for several applications. You’ll need to adapt your answers to the questions you find.3.g. give fuller details of your course than you would if it’s not particularly relevant.g. • Make a copy of your completed form so that you can re-read it before the interview. you can stress the personal qualities and skills that OU study demands. another someone you’ve worked for who can write about you as an employee. handling money. working under pressure. there are a number of resources in the Careers Advisory Service website at www.
Look back at the answers you gave to Activity 1.uk/careers . Include such details as your achievements and responsibilities. visit our website at www. Every word should justify its inclusion. Tell us what you did and how you achieved results.Career Planning and Job Seeking Workbook Activity 4. This section will tell them more about you as an individual than any other part of the form. Remember to cover ‘planned. the people.’ ‘organised. Explain why we should select you ahead of other candidates.’ ‘what you did’ and ‘results’. There is 30mm space available on the form to show that you understand what the job involves and what you have to offer. All are genuine questions from graduate application forms used by large companies. 64 To find out more.open. your ambitions and aspirations. You’ll need a lot of time. There is 180mm space available on the form to influence the selectors. events or experiences that have influenced you. Question 3 Write a short autobiography.ac. There is 80mm space available on the form. Don’t forget that you can ask a careers adviser for advice on what to include in your application. Question 1 On the first page of this application you stated a preference for a particular job or function. drafts and fine tuning. Go for key points and give evidence from your record.1 and consider answers based on the evidence you’ve already gathered. Question 2 Outline any activities you have planned and organised.2 Read the sample questions below.
a financial institution or a local authority might have an adverse effect.4. Whichever format you choose. You can tailor the style. Here we will just provide some guidelines on good practice and offer examples of four possible formats: 1 2 3 4 A chronological CV A functional CV A targeted CV and An academic CV. When you have work experience that is directly relevant.4. For instance.3 Preparing your CV How you organise and present information about yourself and your activities will convey significant messages about your suitability as a potential employee. 4.4 The curriculum vitae (CV) Like an application form. your CV doesn’t need to conform to a set format. You want to make sure that you present yourself positively and accurately. my strengths and qualities? • What experiences shall I emphasise? • How can the style of my CV match the culture of the organisation(s) I’m sending it to.2 What style of CV? The general style of the CV should depend on the sector or organisation it’s addressed to. some professions.ac. Employers expect you to show that you’re responding to their own advertisements. (So you may in fact be doing just that.4. visit our website at www. and what to leave out or minimise. a CV is primarily intended to make the recruiter think it worthwhile interviewing you. When researching jobs. you need to ask yourself a few key questions: • What’s the area of work I’m after? • Which employers or organisations am I approaching? • What messages do I want to send about myself. look at what the expectations might be. It is important that you find out if there is a preferred format for the type of job that you are applying for by doing further research into the job and if necessary seeking advice from a careers adviser (or the professional body if there is one).open.4. say. as well as the work I want? There’s no right or wrong way to write a CV.uk/links/CVwriting We also show you sample CVs in Sections 4.ac. not sending out a batch of identical CVs to a list of companies you found in the Yellow Pages. This is only likely to work if you always apply for the same function in several very similar organisations. However. Instead.open. it’s most important that you keep in mind that one ‘all-purpose’ CV will not be much use to you. So.4.ac. it is more often the case much more effective if you adapt your CV to suit the particular organisation or job you’re applying for (easy enough to do if it’s word-processed). it is useful to highlight this in a separate section as it draws attention to it.7 below. such as the legal profession. applications to marketing organisations or to the publishing industry can be successful if the style and layout suggest a flair for lively prose or graphic design. For example.) And you can reinforce this impression by tailoring the covering letter. 4. for tips and example CVs. To find out more. go to the OU Careers Advisory Service website and choose the ‘Moving on’ section if you are a student at: www. so you have more control over the impression it will create. but it must look as though you’re targeting the individual company. To use the same approach for. prefer CVs in a chronological format.uk/careers Alternatively.Career Planning and Job Seeking Workbook 4. Bear this in mind when you design your own CV. 4. you need to make a decision about the kind of CV to use as most employers will not specify. content and design to show off your strengths and present you in the most positive light.uk/careers 65 . it should be flexible enough to allow modification to match the job you’re seeking.1 The importance of tailoring your CV However. For most jobs. The advantage of a CV is that you get to decide what information to include and highlight. For more information on CVs.4 – 4. an academic CV is used mainly for applying for academic posts).prospects. The right one is the one that works for you in your situation and succeeds in getting you interviews. Be prepared then to spend a considerable amount of time on creating and reworking an effective document. some job areas have expectations that a particular kind of CV is submitted. look at: www. Most people tend to prefer one style over the others (though as you will see. when it comes to preparing your CV. In addition.
4. it can suggest instability and will require explanation – particularly if you’ve changed profession or career direction./fax 01903 562366 email mcrlewis@wizard. • It has for many years been recognised as a standard approach to CVs.open. looking for an opportunity to take on wider responsibilities within the industry. This lists jobs by date. As a result. highly motivated CIMA professional with in-depth knowledge of the financial services and strong team-working skills. The advantages of a chronological CV are: • It can be very easy to produce. if you’ve changed jobs frequently.4 The chronological CV You are probably most familiar with a chronological CV. The chronological CV Malcolm Lewis 16 London Road Portsmouth PO9 6AL Tel. your job title(s). the period you were employed. visit our website at www.ac. it isn’t always easy to spot key achievements or skills which might get ‘buried’ under different job titles.com Profile An experienced. with a chronological CV. responsibilities and key achievements. Employment Current position: 1996 – Ace Holdings Plc Portsmouth Main responsibilities: Key achievements: • Preparing financial reports • Supervising office of 25 staff • Planned and co-ordinated computerisation of management accounts system • Trained staff in use of new system • Strengthened and simplified reporting of financial information • Reduced staff costs by 11% in 1999/2000 • Researched a detailed marketing study leading to refocused annual marketing plan • Negotiated £2m loan for major construction project • Handled credit analyses and made credit recommendations Deputy Finance Manager 66 To find out more.uk/careers . where you worked. showing the name of each employer.Career Planning and Job Seeking Workbook 4. In addition. However. • It allows prospective employers to see very quickly how an individual has progressed and increased responsibility. beginning with the most recent. the disadvantages to a chronological CV are that any gaps in your employment stand out.
Physics.Career Planning and Job Seeking Workbook Previous experience: 1988–96 Management Accountant Southern Finance Plc Portsmouth Organised and prepared accounts for District Manager Planned and managed the introduction of new financial information system Supervised office of nine staff 1986–8 Southern Finance Plc Southampton Accounts clerk Assisted with ledger accounts and budget preparation. History. visit our website at www. interviewed clients.ac. Languages: conversational Spanish and French Interests Keen member of local amateur dramatics society and have been stage manager for the last four years Currently treasurer of my children’s primary school PTA Regular swimming to keep fit References available on request To find out more.open. staff appraisal course Additional skills IT skills: competent in the use of Microsoft Office and SAGE financial management software. Chemistry. English. handled cash Education 2001–2005 The Open University 1995–2000 The Open University Masters in Business Administration (MBA) Professional Diploma in Management. by part-time study Courses: B784 The effective manager B785 Accounting for managers B786 Managing customer and client relations B751 Managing development and change B752 Managing resources for the market 1981–1986 Hampshire High School O-levels: Maths. French Training 1990–95 Passed all stages of Chartered Institute of Management Accountants examinations Various short professional courses In-house interviewing.uk/careers 67 .
visit our website at www. a functional CV allows you to place more emphasis on relevant strengths and experience from earlier periods. Career orientated. Cambridge 1999 to present Quality Assurance Coordinator (2000) Quality Assurance Auditor (1999) Responsible for – all quality control. • If your current or most recent experience isn’t related to the position you’re applying for. more accurate means of inspection.Career Planning and Job Seeking Workbook 4. 01788 529445 email: Sandra@hotmail. Achievements • Analysed the quality assurance system at Continental Kitchens Ltd. Capable of achieving personal objectives. sanitation and pest-control programmes – creation of statistical programmes to help with the transition of quality assurance responsibility to individual operators 68 To find out more. Contributed to the development of a new line of Polish foods for wholesale distribution. with a clear and concise vision of future objectives.4. resulting in significant improvement in overall sanitation. The system alerts operators when to change the process parameters without disturbing production flow. making recommendations for new procedures which led to an entirely new quality control system.com Skill profile A graduate biologist with strong food industry experience in quality assurance. analytic.uk/careers . This kind of CV shows that you’re conscious of the demands of the prospective employer and of what you have to offer. • Developed and instituted a statistical quality control programme to cover all critical control points in the manufacturing process. Its advantages are: • It can highlight your skills rather than job changes.ac. as demonstrated by successful completion of my degree by part-time study while employed full time. Keen to find a challenging position that offers long-term potential in quality assurance and/or new product development.5 The functional CV A functional CV focuses attention on your skills and achievements. presented according to the function or responsibilities you’ve undertaken rather than according to individual jobs. • Created computer applications for environmental microbiological trends for control of plant cleanliness. • You can group different achievements together to match the job that you are applying for. saving £200K annually. The disadvantages are that it takes more thought to prepare a functional CV and you have to ensure that it is clear and relevant to the chosen job without looking as though you might be hiding something! The Functional CV Sandra Simpson 5 Malvern Road Cherry Hinton Cambridge CB1 4LX Tel.open. This facilitated a faster. highly organised and energetic. Goal orientated. • Formulated new and improved existing food products. research and development and creation of new products. Experience CONTINENTAL KITCHENS LTD.
I took a ‘year out’ to travel the world and consider my future. From 1995–99. Mathematics (D) 8 GCSEs Grove Comprehensive School Leicester 1986–1992 Additional information After ‘A’ levels. CB10 3QY Tel. 01223 599886 Regional Director The Open University in the East of England 12 Hills Road Cambridge. Upper Second Class Courses studied: S101 Science: A Foundation Course S203 Biology: form and function U205 Health and disease U206 Environment S324 Animal physiology S327 Living processes S328 Ecology S365 Evolution 2 ‘A’ levels: Biology (C).uk/careers 69 .open.Career Planning and Job Seeking Workbook – setting up a new product recall procedure to facilitate any possible product retrieval due to failures reported in post-manufacturing integrity testing – supervision of the sanitation crew of eight during needed microbiological clean-ups BOW WOW PET FOODS LTD. Full driving licence Referees Mrs Joan Whitaker Director of Quality Assurance Continental Kitchens Ltd 12–16 London Road Cambridge. I have been interested in watersports since school. On return to Britain. My other interests include cycling and mountaineering. particularly scuba diving. I gained employment as a research technician and applied to study part time with The Open University. I took time out of work to raise a family. CB2 1PF Tel.ac. Leicester Research Technician Responsible for 1993–1995 – – – – formulating new and improving existing product lines performing shelf-life studies on a range of products supervising in-plant testing of laboratory formulations analysing waste water to ensure it met all government standards Education The Open University 1994–2000 BSc (Hons). visit our website at www. I served as a Regional representative on the OU Students Association for three years and contributed to student feedback on two courses in their first year of presentation. 01233 364721 To find out more.
The work involves planning. like the functional CV. dates and so on. N10 8EP TELEPHONE: 020 8887 5131 EMAIL: Vkozlowski@wizard.Career Planning and Job Seeking Workbook 4.6 The targeted CV A targeted CV is even more closely matched to the needs of a particular employer.open.1 Courses chosen to obtain recognition by the British Psychological Society. Distinctions obtained in Social and Cognitive Psychology. I have become used to seeking and learning from criticism. and in Principles of Social and Educational Research. in projects and reports. Sound judgement. This experience has shown me the importance of good interpersonal and communication skills.uk/careers . and to resolving potentially disruptive differences of opinion. A Participant: An Individual: An Enthusiast: Education 1987–1994 The Open University. visit our website at www. autonomy and judgement. followed by the details. I have to be able to prioritise work within both strict financial and time constraints and ensure that others do too. Both my work as a nurse and in banking has demanded a high level of personal responsibility. with all the time. believing that this is the key to achieving worthwhile results. The Targeted CV Vigla Kozlowski ADDRESS: 45 Longhurst Avenue. London. Hons. 70 To find out more. this one isn’t easy to prepare. with the skills required and the evidence of them clearly laid out at the beginning. The disadvantages are that. It has to change to match each job. making sure that I always fulfil my function and deliver to deadlines. effort and skill that implies.ac. Skill profile A Coordinator: As a project manager currently working simultaneously on a range of demanding projects.net Career aim Building on my previous experience of working in a large organisation at a time of change to train and work as a professional personnel manager. My main research topic involved interviewing a wide cross-section of both adults and children in small groups and on an individual basis. 2. combined with organisational sensitivity and a high level of accuracy and attention to detail. implementation and evaluation of new systems and their effect on staff at all levels. Most candidates for managerial posts use this format. I am a member of a small steering group set up within the bank as a result of the recent major changes in working practices. whilst working in a team. I have been responsible for cultivating a spirit of teamwork and cooperation. devising questionnaires and analysing data.4. I thrive on the challenge of change. in Biology: Brain and Behaviour. • You can adapt it to suit the job you’re after without sacrificing quality. I am hardworking and have always put considerable energy and enthusiasm into all of my activities. The advantages are: • It focuses straight away on your strengths. It combines elements from both the chronological and the functional CV. No less important has been my ability to express myself clearly and effectively both face-to-face and on paper. • You can lead the reader in the direction you want to go – your skills and achievements. • It is more likely to catch the reader’s interest. BSc. have been essential to the success of my section.
• I keep fit by swimming and running regularly each week. I would now like to broaden my experience into personnel in a large retail organisation. North London Hospital. Personnel Assistant – Personnel administration. Lloyds Bank. Student Nurse Although I could have gone to university when I left school I had always wanted to be a nurse. frequently for larger loans. Banking attracted me because it offered a structured training and a wide range of opportunities within each department. Activities and interests • I am teaching myself to play the saxophone and enjoy getting together with my friends for musical improvisation. Counter Clerk – Responsible for serving customers. London Three ‘A’ levels: English (C). Lloyds Bank. during my training I realised that this career was not for me. Biology (D). Referees Names available on request. Business Loans Section Responsible for assessing loan applications and making loan decisions. working with adults on a one-toone basis and in small groups.ac. clean driving licence. in charge of four staff. three staff. visit our website at www. Full. Work experience 1992 to date. Recruitment Officer – Recruitment interviewing. Chemistry (D) Training 1992 1987 IPM Certificate in Personnel Practice Lloyds Bank short in-house course in Personnel Management.uk/careers 71 . Lloyds Bank. Dbase IV and Q&A databases and word-processing using Word 2000 and Word NT • Interviewing • Psychological test administration and interpretation • Car owner. record keeping. handling cash. pay and pensions.Career Planning and Job Seeking Workbook 1979–1983 Parsifal Comprehensive. This involves initial discussions with individuals and. I decided to apply for a job and combine this with part-time study with The Open University. As I had enjoyed the studying and wanted to further my academic studies in a related subject. Section leader with responsibility for the work of six staff who report directly to me. 1989–1992 1987–1989 1986–1987 1983–1986 Additional skills • Sound working knowledge of Excel and Lotus 1-2-3 spreadsheets. However. so I decided to train at the local hospital. working with the personnel of companies and other institutions with a financial interest in the company’s future. • I spend one evening a week as a volunteer tutor with a literacy project. To find out more. Finchley Road.open. Lloyds Bank.
MK6 3DY Tel. validated and implemented a “novel” assay to investigate leukocyte migration and survival.uk EDUCATION The Open University . Remember to emphasise the transferable skills that you have developed in undertaking higher level study.PhD in Medicine 2002–2005 Thesis Title: The regulation of leukocyte migration away from the subendothelial compartment. Jordan and Dr.’ Modules studied included: tolerance and autoimmunity. Identified phenotypic alterations in T-cell subpopulations following migration through an endothelialfibroblast bilayer. D.4. University of Salford . Systematically investigated the role of soluble mediators and adhesive interactions in the survival of neutrophils following transendothelial migration. 07900 543 21 E-mail: h. skills or targeted CV. academic CVs are often longer than other types of CV.MSc in Immunology (distinction) 2001– 2002 Dissertation project: ‘Neutrophil spontaneous apoptosis is mediated through the acid sphingomyelinase dependent generation of ceramide.open.BSc (Hons) in Biochemistry (first class) 1998– 2001 Dissertation project: ‘Autoimmunity: A genetic perspective. They are likely to include information on some or all of the following: • The title of your PhD and the names of your supervisors • Teaching/administrative experience • Professional memberships (if relevant) • Fellowships and awards • Conferences attended/presentations given • a detailed abstract of research should be appended to the end of the CV • full details of publications. Milton Keynes. 72 To find out more. These CVs place more emphasis on the subject matter of the degree and/or research and on the knowledge and achievements gained.uk/careers . transplantation biology and cell adhesion. and physiology. depending on what you are applying for. you should do this without using any subject-specific jargon so that it is understandable to the employer.co.7 The academic CV For academic jobs in universities. • If you are a postgraduate or research student who is applying for a job outside academia. it is expected that candidates (for academic jobs such as lecturer and postdoctoral research posts) will produce an academic CV. Ask someone who knows nothing about your research subject to read through what you’ve written and check it makes sense to the lay reader. Because of this. James Project synopsis: Adapted. University of Manchester . You should also include three referees rather than two.’ Modules studied included: cell biology. USA. haemopoietic cell differentiation and malignancies. • Remember to include examples of the skills that you have developed through your research. genetics. you should consider a chronological.Career Planning and Job Seeking Workbook 4. The Academic CV Hilary Michelle McArthur 18 Poole Avenue. immunology.mcarthur@yahoo. visit our website at www. analysis and working to deadlines. such as communication. This was a broad-based degree in biochemistry with the second year spent studying at Oregon State University. oncology. microbiology.ac. In presenting your research. Supervisors: Professor R.
2004. A. British Society of Immunology..2004 • Responsible for communicating and demonstrating technical skills to A level science students at a local college. Excel. and a working knowledge of WinMDI and Image Pro. and McArthur. H.. J.. COMPUTER SKILLS Extensive experience of Microsoft Word.ac. J. and McArthur. Manchester. • Developed technical writing skills for industry purposes. RESEARCH AND TEACHING EXPERIENCE Tutor on an Open University Summer School. March 2005 Bennett. July 2005.. Jones. A. as well as showing visiting work experience students laboratory protocols.M. and McArthur. • Image-based analysis of leukocyte behaviour in static and flow adhesion and migration assays. Jones.uk/careers 73 . Student Mentor for the Open University’s Outreach Programme 2002 . POSTERS AND PRESENTATIONS Bennett. Layerton S. Bennett A. S. Transmigration prolongs neutrophil survival through a beta-2integrin-dependent adhesion signal. • Flow cytometry. January 2006 ABSTRACTS. H. and McArthur. American Journal of Medicine. visit our website at www. A.M.. H. Identification of a phenotypically and functionally distinct population of neutrophils in a model of reverse endothelial migration. Ceramide rich lipid rafts and acid sphingomyelinase activity are required for spontaneous neutrophil apoptosis. • Microscopy: phase contrast and fluorescence.. Scientific Laboratories. • Marked undergraduate work and provided individual guidance to undergraduate students.M. H. (Paper submitted to the UK Medical Biology Journal) Bennett.. International Conference. Layerton. Rapidly recruited TNF-stimulated endothelial cells – is this a novel route for neutrophil clearance from inflamed tissue? International Society for Thrombosis and Haemostasis.M. along with presentation and communication skills. Jones.Career Planning and Job Seeking Workbook RESEARCH EXPERIENCE AND TECHNICAL SKILLS • Development of static adhesion and migration assay. Laboratory Assistant. • Adaptation of a novel co-culture system: culture stromal cells on the apical and basal surface of Transwell inserts. PUBLICATIONS Bennett. PowerPoint and Prism. H. J. • Subcellular fractionation.open..M. Summer 1998 • Worked independently on an assigned project. and McArthur.. July 2005 • Trained undergraduates in basic laboratory skills • Allocated tasks and ensured their completion. To find out more. Salford. A.. • Isolation of leukocytes subsets and endothelial cells. Transmigration prolongs neutrophil survival through a beta-2integrin-dependent adhesion signal.
but you may find the following ‘do’s’ and ‘don’ts’ helpful. say during the last ten years. Telephone It’s important to give a telephone number where you can be reached or where a message can be left. Other personal details There’s no need to include such details as date of birth. so that you can be reached as easily as possible.james1@open. number and extension.uk Dr David James d.4.ac. content and layout.Career Planning and Job Seeking Workbook ACHIEVEMENTS Received awards for best overall academic achievement and best dissertation project at the end of my MSc (2002). where your aim is to get yourself invited for interview. when you have more opportunity to negotiate any difficulties. You can discuss them at the interview if appropriate. At firstname.lastname@example.org/careers . Include your mobile number if you have one. nationality. These are irrelevant on a CV.8 What to include (and not to include) in your CV Your CV is uniquely yours in style. CVs usually contain: • • • • • • • • personal data employment.ac.uk All referees can be contacted via The Open University Davis Medical Building Milton Keynes MK7 6AA Or by phone on 01908 456 789 The above example of an academic cv has been published with the permission of the Association of Graduate Careers Advisory Services (AGCAS). visit our website at www.f. It should be quite obvious what it is. they’re unnecessary at this stage and may confuse matters. Include the nature and place of your employer’s business if it isn’t obvious from the name. Personal data Name Give the name you want to be known by if you’re called for interview or appointed. For more recent jobs. 4. However. Employment experience Your aim here is to stress your achievements at work.r. since invitations to interview are often sent at short notice and speedy delivery is in your interest. give more detail about particular 74 To find out more. number of children. REFEREES Professor Rebecca Jordan email@example.com Dr Steven Mayes s. you don’t need to give initials or middle names. activities additional skills career aims. gender.ac.g. give your number and say that it’s a work number.d.ac. Received award for best overall academic achievement at the end of my BSc (2001). Always give the full area code. personal profile (optional) references. Include an email address if you have one. It’s acceptable practice these days to put your name in the centre in larger bold font instead of giving the document the title Curriculum vitae. If you’re employed and prospective employers can contact you during office hours. so that the caller will be discreet. consider investing in an answering service or machine. marital status. but don’t give the address or the name of your manager at this stage. experience education training interests. Address Be sure to give a full address with postcode.
You might find the course descriptions and Course Guides for the courses that you have studied very useful: pick out the kinds of skills that the course aimed to develop. But everyone agrees that the most relevant job should appear at the top of the list. This allows you to highlight the experience the employer is likely to be most interested in. mention the British equivalent so that the employer knows what level you’ve reached. and highlight in a covering letter or skill section the personal qualities and skills that this kind of study requires. assignments and results achieved. So much depends on the nature and relevance of your previous employment to the job you’re applying for. budget etc. • Start with the most relevant work experience. Avoid specialised language unless you’re sure the reader will understand it. some jobs do require subject-specific knowledge (e.Career Planning and Job Seeking Workbook responsibilities. that you’re a sociable person who gets on with others. even if it’s not the most recent. • Divide your experience under the headings Related and Other. Don’t leave any unexplained gaps. A onesentence description of the scope of your job. to be a teacher) while others place more emphasis on transferable skills (see Section 1. Some look for a mixture of both.g. with figures such as staff. state this. If you’ve worked your way up from the bottom and lack formal qualifications altogether. should be followed by a statement of achievements. day-release. you could say something like ‘In the five years 1995-2000 I worked in various temporary positions in the catering industry’. Some possible sequences are: • Put your present or most recent job at the head of the list. Of course. projects. • If your qualifications were awarded overseas. Present your qualifications in the way that makes the most of them: • If the job requires a degree or diploma it’s best to start with that. It can show that you have a well-rounded life and don’t live for work alone. • If you had a series of short-lived jobs and you want to abbreviate the list. • Be specific about what you studied in your Open University courses.2. They can also help you identify the subject-specific knowledge and transferable skills you have acquired during each course. and play down other. Interests.5 of this workbook). There are different opinions about whether you set your experience out in forward or reverse chronological order. Education How far back should you go? School or young college-leavers should be quite explicit about their education since age 11.. names and towns. then the rest of the employment history in backward or forward chronological order. if you’ve had time out of paid work to bring up a family. Your hobbies To find out more. make sure it’s clear and that the way you present starting and leaving dates is consistent. which are often listed as learning outcomes. fulltime course.ac. so that the reader is encouraged to read on.open. For a technical post or one that requires special knowledge. that you keep yourself fit. Whichever system you use. consider giving additional information to show that you have the relevant work experience. It is up to you to identify them from your own experience so that you can present this on a CV. Learning outcomes can assist you in mapping out the skills and achievements that you gained during OU study. visit our website at www. with appropriate detail. For example. then work backwards or forwards chronologically. or training in relevant specialist skills. but also how you obtained it.uk/careers 75 . e. enabling the employer to see at once that you meet the requirement. please refer to Section 6 below for tips on dealing with this. If you have served time in prison. less important jobs. • If you’re offering professional qualifications it might be worth specifying not only the qualification (with the S/NVQ level. but it’s more appropriate for senior managers to include a brief résumé of schools attended and exams passed. Training Don’t give an exhaustive list of all the training courses and seminars you’ve attended. By studying with the OU – whatever the subjects are – you will find that you will have developed a range of both subject knowledge and transferable skills that many employers will value.g. Include useful information about training and development – courses of a week or more. preferably in quantitative terms. • If you have no higher-level educational qualifications you could list secondary school educational history in chronological order – that can be easier to digest than in reverse chronological order – but use the same order you used in ‘Experience’. if appropriate) and the awarding institution. There’s no need to include the full address of each school or college – condense the information to dates. knowledge or training. activities This section has various uses. you could expand your work achievements and contract the education section.
Use an ‘easy-to-read’ font. Use bullet points to make reading quicker. Give their names.g. and don’t clutter it up with unnecessary punctuation. Concentrate on the aspects that are most important for the employer to know. you’ll need to analyse the job itself. give an indication of your level of competence). even though it has no obvious relevance to the job. You’ll need it again. for some media jobs) more elaborate graphics and perhaps coloured paper might be appropriate. run a computer club. It gives your CV an interesting feature and makes it memorable. additional skills such as foreign languages (if possible. • Two sides of A4 is usually the right length (unless it is a CV for an academic position which is usually longer as it includes listings of published work and/ or research). and so on. 76 To find out more. The employer may not bother to read on if there’s nothing of interest to begin with. • Don’t cram the page.g. Make sure the copies are sharp and clear. one your present or last employer. after that you can use it on its own. and their status or relationship to you (e. Additional skills The diversity of individual careers sometimes makes extra sections desirable: you can make up your own subheadings. An unusual hobby such as sky-diving or genealogical research can be worth mentioning. and in particular the skills it calls for. • Seek other people’s views on your draft.9 Presentation of your CV To produce an effective CV . • If you send your CV by email. complicated sentences. bold. we’ve chosen a description for human resource management.Career Planning and Job Seeking Workbook may have given you opportunities to tackle roles and develop skills that you haven’t had scope for at work – perhaps you’ve been a school governor. Write the words out in full the first time you use them and put the abbreviation in brackets. visit our website at www. pay attention to its appearance as well as its content.4.ac. to adapt for other employers. It is also important to outline your level of IT and keyboard skills. One way to do this is from the job description. Career aims. Space makes text easier to read and more attractive.g. or you’re applying for a job for which the competition is particularly keen. (e. including software you are familiar with e. line manager. follow it up by sending a hard copy straight away. If you don’t want your employer approached at this stage. you have an unconventional record. To illustrate this. jargon and abbreviations the reader may be unfamiliar with. 4.uk/careers . If you need to demonstrate an interest in design (e. • Avoid long. Include details you think a prospective employer really ought to know – driving licence. and the notes that follow it suggest some inferences that can be drawn from them about the nature of the work of personnel management. personal profile Including career aims and a skill profile can be particularly effective if you’re seeking a career change. 4. • Put the most important information on the first page and as near the top as possible. and proofread the final version carefully. such as Arial 11 point. course tutor). • The space you give to each section should reflect its importance. It might be helpful to read it alongside CV Example 3.10 Analysing a job description In order to construct a CV that’s effectively related to the job you’re seeking. • Make sure that your CV arrives looking like a quality document.open. • Your CV should be produced to a high standard. Don’t fold it. Keep a copy of your CV (and disk) in a safe place. Use an A4 envelope with cardboard reinforcement. done voluntary work that demonstrates organisational and management skills. Yours will be one of many that the employer has to read. References You’ll usually need two referees. first aid training.g. Consider using an appendix for very detailed information such as a list of publications.4. which is designed for this area of work. underlining). word-processed and printed or copied on goodquality white or cream paper. you’re a mature graduate. • Be consistent in how you present the information. You might prefer to omit referees on the CV and put ‘Available on request’. Have headings in the same style (capital letters. particularly if you want to offer a targeted CV. addresses and telephone numbers. Don’t use clichés. chronological order) and in your layout. Word and Excel. Some of the key words in the description have been emphasised. say so in your CV or covering letter. • Make it easy to read and follow.
• If you think that your CV looks feeble. discussing career development. (undertaking job analysis and evaluations as appropriate).uk/careers 77 . Some typical tasks may include. None was perfect.3 Take some time to reflect again on the CV guidelines and examples. as appropriate. visit our website at www. functional. • Words such as arranging and records imply the need for administrative skills. – Analysing staffing requirements in consultation with department and other managers. – Advising management on standards of remuneration. but the style is standard for academic CVs in general. • Make sure that you’ve: analysed the requirements of the job listed your skills composed your examples of key achievements Then go ahead and construct or redesign your own CV. interviewing. messy …. interviewing applicants and advising on the selection of those most suitable. staff promotion schemes and other matters. would accompany these CVs. • Think about the general style of your CV in relation to the person who’s going to read it. especially the ability to communicate effectively with them. ask yourself whether it presents the information you want to give in the way you want it to be seen. the academic CV showed that the applicant studied medicine which you can’t do with the OU. And bear in mind that covering letters. advising and negotiations imply the need for skills in dealing with people. • Look again at the example CVs to see whether any of the three formats would be particularly appropriate to convey what you want. uninteresting. general conditions of employment and other personnel matters. It’s time to redesign it. The examples (all fictitious by the way) illustrated each of the four main CV formats in turn – chronological. industrial relations. • If you already have a CV.Career Planning and Job Seeking Workbook Example Human Resource Management Advising on. discussing. The examples of the CVs above illustrated some of the points you should consider when designing your own CV. appraisals.ac. developing and administering policies in relation to staff recruitment and training. management/ staff communications. working conditions. career development. personal welfare and other matters with individual members of staff.) You may well decide that a quite different layout and format are more appropriate for your individual circumstances. the subject of the next section. targeted and academic. human resource planning and forecasting imply the need for skills in evaluating information and reaching appropriate conclusions.open. To find out more. it probably is. evaluations. – Helping to undertake staff appraisals and. (Indeed. wordy. Activity 4. • Words such as analysing. – Assisting in negotiations in the field of industrial relations and ensuring observance of regulations and agreements relative to personnel matters. records of labour turnover and other necessary information and assisting with human resource planning procedures and programmes. – Maintaining staff records. • Words such as consultations. – Arranging for dissemination of vacancy details by internal and external means.
visit our website at www. appropriate qualification. At the same time you must leave the impression that you’re someone it’s useful for the employer to know about. A CV will usually require more of an introduction. if done well. and say where and when you saw the vacancy. mention them in the letter. • Make sure your spelling and grammar are correct. • Although you should be business-like. 4.5 The covering letter Your covering letter is your opportunity to market yourself.2 Applying speculatively Remember. If you’ve worked through Section 2 in this book. your qualifications and what you have to offer. So make clear who you are. type or word-process your letter (though very occasionally an employer will ask for a handwritten letter). Ask someone else to read it – don’t rely on your computer’s spelling check. If there’s a vacancy this will. the name. • If there are any special circumstances not covered in the application form or CV. 4. end ‘Yours sincerely’. end ‘Yours faithfully’. Stress how you think the organisation can benefit from employing you.Career Planning and Job Seeking Workbook 4. and that you’ve expressed yourself clearly.3 Drafting your letter • If possible. or whether vacancies will arise in the near future. and when you would be able to start. a speculative approach is not allowed in Northern Ireland. It will usually be read first. You’re trying to find out whether there are any vacancies. • Keep it brief – usually not more than one side of A4.5. • Address your letter to an individual person by name and job title. telephone number and date at the top right-hand corner and. 4. Switchboard staff can be very helpful in supplying this information if it isn’t otherwise available. or highlight aspects of your CV which you feel are particularly important. especially as it may be based on US spelling.5. • Print your name clearly below your signature. send a brief follow-up letter or telephone to make sure that it’s been received. Highlight your strongest selling points. • You can use your covering letter to give additional information such as reasons for an unusual change in career. not repeat what’s on the application form or CV. without duplicating what’s on the application form. where you are. The first is a speculative approach asking for an advice interview from an executive the writer doesn’t know. Say why you want to work for that particular organisation.5. It introduces your application and draws attention to the main factors that make you suitable for the job. Always include a covering letter unless the employer specifically tells you not to. • Put your name. 78 To find out more.ac. address. If you do have to resort to ‘Dear Sir or Madam’. If you haven’t received an acknowledgement within two or three weeks. what you’re studying. usually accompanied by your CV. • Use plain A4 paper of good quality. The second letter accompanies a CV in response to a newspaper advertisement. • When writing to a named individual. then highlight the relevant points in the CV such as work experience. Two examples of covering letters are set out overleaf. job title and organisation of the person you’re writing to. such as a disability and how you overcome potential difficulties. Keep a copy of your letter.1 Applying for a job in a vacancy list or answering an advertisement Mention the job title (including any reference number).’ and ‘I beg to remain’. on the lefthand side. interests and activities. such as a relevant degree. related experience. It should enhance your application.uk/careers . translate into being someone the employer ought to see. steer clear of stilted expressions like ‘re your advertisement of 29th July. Convey clearly what kind of work you’re seeking. so make sure that the reader will want to find out more about you. you’ll know that to make a speculative approach you have to present your case in a letter. Add some other detail to reinforce your suitability. Application forms often allow you reasonable scope to sell yourself and may need only a brief covering letter.open.
I should appreciate your advice concerning the development of my career. I am now seeking a career change that will build on this experience. and I wish to congratulate you. Yours sincerely Joginder Singh 01926 850973 To find out more.Career Planning and Job Seeking Workbook Example 1 Speculative letter Joginder Singh 123 Warwick Road Kenilworth Warwickshire CV8 1EJ Mr George Black Export Sales Director Blank Distribution Company 5 Blank Street Royal Leamington Spa Warwickshire CV35 8EE 10 February 2006 Dear Mr Black. Although I would like to work for your company. including experience of exporting electronic. I noted in yesterday’s Financial Times that your company received an export award from the Department of Trade and Industry.uk/careers 79 .open. With your knowledge of exporting. I should appreciate a personal meeting with you and will contact you in the next week to discuss this. your advice and suggestions would also be helpful and influential in helping me research my options to develop my career. Some of my key achievements have been: • Locating new lines of products and developing international sales for them. • Selecting and working with local distributors throughout the world.ac. visit our website at www. and computer based control equipment. Your success in selling computer components to Asian countries has been something few companies have achieved in the last few years. • Increasing sales by 26 per cent in one year when the pound was at its highest exchange rate. Having had over ten years’ experience in export sales.
Having read the detailed description of the post. Working in a team alongside other senior management colleagues.ac. Yours sincerely Margaret Minty 80 To find out more. and discussed specific aspects with the Finance Director over the telephone yesterday. I am free to relocate to another area and see this as a positive addition to my professional and personal development. Fairplay Industries Ltd.Career Planning and Job Seeking Workbook Example 2 Response to an advertisement Margaret Minty 8 Milton Avenue Edinburgh EH10 3PQ 0131 668 1394 Mrs Shirley Barrett Personnel Manager Fairplay Industries Ltd 123 Evergreen Way Milton Keynes Buckinghamshire MK10 8VS 6 March 2006 Dear Mrs Barrett. Assistant Finance Director. I am a qualified accountant with substantial professional experience. Although I currently live in Edinburgh. I am enclosing my CV in response to your advertisement for the above post which appeared in the Daily Telegraph on 1 March. My decision was based on a desire to change employers in order to broaden my professional experience as I am keen to develop my career in a managerially demanding environment.uk/careers . I look forward to hearing from you. I have recently taken voluntary redundancy as a consequence of a nationwide organisational restructuring programme. I have brought about a sustained improvement in my office’s financial performance over the past five years. visit our website at www.open. I am confident that I could make a significant contribution to Fairplay Industries Ltd. I have particular interest in computer-based accounting procedures and extensive staff management experience.
This suggests that a good interview performance is likely to impress. They’re hoping that you’ll be an excellent candidate and that the interviewing time and effort will be well spent. It’s up to you to help them out and make them feel comfortable.ac.open. • A few seconds silence in an interview can seem an eternity. • Interviewers are more likely to be swayed by negative information or behaviour on the part of the candidate than positive. while the interviewer sets the format.6 The interview Interviews remain the most common method of filling vacancies. Don’t be panicked into responding too quickly. If you’re given a choice. • Guard against being too open. You can set a standard against which the others will be judged.’ • Always try to be positive in what you say and never be critical of a previous employer. Fill a thinking gap with comments such as ‘That’s an interesting question. • When faced with a panel of interviewers you should address the majority of your response to the interviewer who has asked you a question whilst ensuring that you still have some eye contact with the rest of the panel. From the vast amount of research into interviews as a selection method. go first. not maintaining eye contact) in an interview can be more important in determining its outcome than experience or qualifications. I need a moment or two to think about it. visit our website at www. Remember that interviewers want to be liked and hope to be supported in their day-to-day work and career by your appointment. The ideal interview should flow like a conversation. initial answers are critical. Here are some initial tips for interviews: • Interviewers want you to do yourself justice. They’ll be asking themselves ‘Could we get on?’ ‘Would this person be supportive?’ • Balance the initiative-taking. • When asked whether you have any questions. If the interview has already covered that.uk/careers 81 . • Interviewers may be poor at assessing the personality characteristics of individual candidates with any validity. and aren’t easily swayed by factual information thereafter. perhaps in an illogical way. • Interviewers’ judgements about a candidate are always made in relation to judgements about earlier candidates. use the opportunity to add relevant information about yourself that you haven’t had an adequate opportunity to express. • Interviewers too may be inexperienced or nervous.Career Planning and Job Seeking Workbook 4. so the sequence of interviews assumes an importance of its own. Interviews tend to exclude rather than to include. reaching greater depths as the rapport develops between the two parties. To find out more. Neither should psychologically dominate the discussion. • Show acceptance of the interviewer as a person. • A candidate’s body language (for example. some important insights for candidates emerge: • Some interviewers make up their minds about candidates within the first four minutes of an interview. First impressions count. but they make very consistent judgements and assessments between candidates. it can be useful to ask about future business plans. although as the candidate you should do most of the talking – in effect determining the content.
• Reflect on your experience. Don’t let your own stereotyping of the interviewer affect your interview technique. Do it out loud.6. may look for shared vision May be looking for someone who’ll question or act as an agent of change Will seek views from all those who’ve come into contact with you 4. for insight often leads to heightened anxiety. into a tape recorder. • Think about the interview and plan for it.1 Interviewers There are as many kinds of interviewer as there are people. Human resource/recruitment managers Well-trained and experienced. find out something about the people interviewing you.9 below and practise some answers out loud.open. Below we list the four main types of interviewers you may come across.6. • Review your CV. visit our website at www. Why have you been invited for interview? What are your unique selling points? Questions are likely to focus on: Your achievements Your motives for applying Your likely contribution • Prepare by marshalling your material in advance. problems. Collect as many concrete examples of things you’ve done as you can.6. network contacts. Even experience as an interviewer doesn’t make for a flawless performance. Practise some answers into a tape recorder and listen critically to yourself. Read the section on ‘Tough questions’ in Section 4. • Practise your answers in the weak areas. Remember that when managers interview they’re playing a role to a set of social rules. or use audio or video recordings. How you sound will be crucial.2 Before your interview • Research the job and employer thoroughly beforehand. pick bits from CV Concerned about your professional competence and the rapport between you Managing director or company founder May digress into lengthy company history Concerned about cultural fit. Practise speaking on the phone to a friend and ask what impression you’re making. Find out all you can about interviewing techniques and be ready to cope with them: • Read about the process. Practice is essential. If you can. • Learn from observing others – take the role of interviewer with a partner. often astute and very sensitive Acting as internal screener. 82 To find out more.ac. • Practise by role-play with a partner. or interviewers who have rejected you. achievements and personal ambition Considering how you’ll fit with the rest of the team May have to ‘sell’ you to more senior colleagues Serious but relaxed. and may not be entirely their usual selves. Evaluate your performance and incorporate the learning into your next interview. may try to ‘sell’ the job Head of a group or department A technical expert with wider managerial experience Will talk shop. Try to foresee questions or situations and work out possible answers. • Ask for comments from a partner.uk/careers . solutions. judgement valued by others Likely to concentrate on personality and organisational ‘fit’ May have a fund of knowledge about company culture Line manager or decision-maker Trying to assess your style of working Concerned about your motivation. • What are your weak spots and what do you feel uncomfortable talking about? • Why would you not employ yourself? Produce convincing counter-arguments.Career Planning and Job Seeking Workbook 4. within a broader organisational framework May have standard questions. Consult some of the books listed at the end of this booklet. How you project yourself through your social and communication skills will determine your success whenever you speak with potential employers. Their perspectives may differ according to their job function: You could read all the books ever written on how to do well at interview and still not be good at it.
6 Answering questions Whatever the nature of the job. or groups of characteristics – your personal. 4. • Prepare some questions that you would like to ask. warmth. • Arrive in good time. and achievment profile. • Use your natural gestures – there’s no need to look frozen! • Avoid fidgeting. confident first impression. telephone. • Maintain good eye-contact with the person you’re speaking to.3 On the day . so that if it doesn’t feel right you’ve got time to change your plans. polishing your shoes and so on. which will give you clues to whether you are answering the questions and timing your replies appropriately. If you’re very unsure about this. • Decide what to wear. A lucid style is a transparent window on the content.Career Planning and Job Seeking Workbook • Plan travel and arrival times. Don’t drop your voice towards the end of sentences. • Don’t smoke anywhere on the premises. .6. • Speak clearly. • Use plain language that doesn’t confuse or divert. Watch the interviewer’s behaviour. and keep your hands away from your mouth. • Remember the need for a poised.4 How you sound • Sound as if you have confidence in yourself. • Don’t fold your arms. ask for repetition or clarification. • If delayed. If in doubt ask ‘Would you like me to go on?’ • Show through your answers that you’ve done your research into the company. Avoid jargon. It’s your task to provide evidence in your answers that demonstrates these characteristics. 4. • Listen attentively to the questions. 4. and judge when you’ve said enough. Dress appropriately for the culture.6. the interviewer will be working to a mental model consisting of three related profiles. umbrellas.uk/careers 83 . . visit our website at www.open. • Don’t be overburdened with bags. • Convey the right amount of enthusiasm. • Remember to take a copy of your application with you. 4. clichés. papers. friendliness and sincerity. Smile! • Avoid negative statements. • Shake hands firmly and briefly. Try the whole outfit some days before. Conservative dress is more likely to pay off than flamboyance.5 Body language • Walk and sit with good posture. • Don’t forget to turn off your mobile phone. look at company literature to get an idea of how people dress.6.ac. allow yourself time to relax.6. Personal profile Intellectual ability Communication skills Listening skills Confidence Job motivation Energy and drive Endurance Development Financial motivation Professional profile Knowledge Reliability Integrity Commitment Achievement profile Effectiveness Efficiency Economy To find out more. and if possible do a dummy run. • Speak concisely. Show that you know the interview ‘rules’ by wearing smart clothes. professional. Some people need to practise this. If there’s no suitable literature you could telephone and ask the person on the switchboard or the secretary of the person interviewing you.
8 Interviews by telephone Increasing numbers of companies are using the telephone in the first stage of the interviewing process. A wide range of questions is covered in Great Answers to Tough Interview Questions by Martin Yate (see the end of this section for further details). • Standing up while talking can make you sound more confident. Here are some tips to help you through them followed by some examples and how to approach them. This reinforces recollections of you. Look through the next examples – you’re bound to come up against some of them in one form or another. e. marketing or telesales staff. There’s some general advice about using the telephone effectively in Section 2. at the employer’s convenience. This technique is used for recruiting sales.g.open. • A sales exercise: you’re given an opportunity to sell a product over the phone.7 After the interview • Think about the questions and your answers. Even if you’re unsuccessful this time.uk/careers . take time and keep to the point. often with a technical content. e. or monotonous or tentative? • Don’t forget to smile when you’re talking on the telephone. ‘What if the policy changed to carrying more freight by rail?’ In reply be methodical. and say where you’d need more information. In general: • If you feel yourself under pressure. The advice that follows about personal interviews below applies just as much to telephone interviews. but some things are especially important: • Do you speak loudly enough? • Is your voice clear or do you have a tendency to mumble? • Do you sound confident and interested. 4. • Structured: a mutually convenient time is fixed in advance for the interview. ‘What problems did you encounter in the early planning stage of the building extension?’ • Open questions used by skilled interviewers encourage expansive replies incorporating both facts and attitudes or feelings.6.g. Pause for thought If you fail to plan. keep your answer simple and short. state assumptions you’re making. write a letter asking for some constructive comment by telephone. ‘Tell me about the three years you spent studying with The Open University. If you can show that you know what they’re getting at. stop and leave it at that. When you’ve answered. as you would when talking to someone face to face.Career Planning and Job Seeking Workbook You need to also be prepared to adapt your responses to the different kinds of question: • Specific questions invite factual replies. e. e. • Screening: you’re questioned on various aspects of your CV to decide whether you’ll be invited to a personal interview.6. You hear a list of statements and press a number on the telephone keypad to indicate your response.g.’ • Hypothetical questions test speed and quality of thought. visit our website at www. 4. The smile won’t be seen but it can be heard. you’re half way to giving an appropriate answer. • Some candidates dress in the clothes they would wear to an interview to put themselves in the right frame of mind. Did you do yourself justice? Did you allow negative information or negative expressions of feelings to creep in? • Send the employer an informal thank-you note soon afterwards.6. you plan to fail. there may be other positions coming up. 4. • Try to show that you understand why the interviewers have asked you the question.9 Tough questions Everyone has a different perception of what constitutes a tough question.ac. you’ll tend not to listen so acutely. • If you’re rejected. You’re taken through a series of questions that are recorded and analysed by trained interviewers. • In response to embarrassing – rather than simply tough – questions. ‘Would this just be in the UK or the whole of Europe?’ designed to establish whether or not you have the required skills for the job. They do this in several ways: • Fully automated: you receive a letter giving a freephone telephone number to ring. Ask for the question to be repeated. The questions are 84 To find out more.g.
time management) but have taken action to overcome it. Tell me about yourself. Describe how you’ve adapted to different subcultures you’ve encountered by doing different jobs in your career. the fresh perspective of Q an outsider. and the typical salary ranges. domestic stability. credibility with clients. and the ‘political’ gains of instigating change through appointing an outsider. particularly in view of age leglislation in 2006 but you never know…! The interviewer could be suggesting either that you’re too old to adapt or that you haven’t got a realistic appreciation of the demands of the new job. Having worked for one company for so long. Why should you be appointed rather than an internal candidate? This is an invitation to list your main strengths. Then express your motivation and drive. Mention your previous salary and any financial commitments that lead you to raise or lower your expectations. Include any particular characteristics that you feel relate to the job. Or explain how you had a weakness (e. Q A How much are you worth? Try to delay answering this until you know the responsibilities and scope of the job. Negotiations like this might seem strange to you if your only experience is of fixed salary scales. Q A What are your weaknesses? Don’t claim to be faultless! Most strengths taken to the extreme become weaknesses. Q A A Q A Q A To find out more. Use phrases like ‘learning a valuable lesson’ rather than admitting to making a mistake. visit our website at www. what difficulties do you expect in adapting to our culture? Make it clear that you understand the importance of the concept of culture by mentioning the internal diversity of companies and organisations you’ve had contact with. coaching and mentoring skills. for example: Early years (if appropriate) Education Work experience Significant events Keep your answer short (three to four minutes).g. emotional stability. Cover relevant aspects of your life.Career Planning and Job Seeking Workbook Examples of tough questions and how to answer them Q A What are your strengths? You’ll have become aware of these through your self-analysis. wellreasoned argument for your choice of this new kind of work. professional and achievement – we discussed in ‘Answering questions’ above to produce a rounded picture. Draw attention to the possibilities of bringing in skills or experience that the company would benefit from. conscientiousness) to end on a positive note.ac. Either choose one that isn’t particularly significant. or pair one with something that can be turned from a weakness into a strength (e. You could also provide evidence of being a quick learner. Remember that this question isn’t simply about your factual history so don’t give too much detail. Concentrate on the many positive features of your greater maturity: experience of life and work.open. This question needs practice. freedom from childcare. Add a balanced.uk/careers 85 . to counter any thoughts that you might simply be looking for a refuge. It is your chance to provide an overview and at the same time to throw in leads that you hope the interviewer will take up. Isn’t it a bit late in your working life to change career? It is perhaps unlikely that you would be asked this.g. Draw on examples from the three profiles – personal. Try to restrict yourself to four or five as too long a list will confuse the interviewer.
If you had complete freedom of choice of jobs and employers. Statements about far-reaching ambitions should sound realistic. It is also important to emphasise IT skills and keeping up with professional journals/research in the area. finding an appropriate job takes time. If possible. Be honest. relate this to the job you are applying for. filling in expense claim forms). but be careful that it isn’t a core function of the job. your variations in style according to different people and different tasks. Do you not feel that you might be overqualified (or too experienced) for the position we are filling? A strong company needs highly competent people with appropriate experience to deal with current problems. What sort of relationship did you have with your last manager? Concentrate on understanding your manager’s expectations and objectives. Mention steps you’ve taken to keep up to date. What are your ambitions? Concentrate on your desire to do the job well and to develop your skills and confidence. Concentrate on flexibility. what would you choose? Talk about the kind of work you’re being interviewed for and why this company interests you. Create a favourable impression based on the things you’ve done to help yourself.ac.uk/careers . and your hope that some of these needs will be met. Uncertainties in the business environment will probably lead to growth opportunities for the company and you. Relate your answer in the final stages to the job you’re applying for. How would you describe your management style? Have a well thought-out answer ready. Why has it taken you so long to find a new job? Finding any sort of job is easy. Plead ignorance about other potentially boring duties. Emphasise your desire to develop your skills by moving to a more demanding job. Include a reference to how important work is to you.open. There’s no research evidence to support this assumption. Include examples of support and how you kept your manager informed. A trite or bland answer will seriously undermine your application.) A A Quote samples of your own recent learning. mentally sharp and so on. What interests you least about this job? Choose a routine activity (filing. Why do you want to work for us? Your research will pay off here. visit our website at www. Emphasise that you are adaptable and respond positively to circumstances and would not necessarily expect to use all of your skills in the first instance. What were the circumstances of your leaving your last employer? Keep your reply short and don’t touch on any conflict or bitterness. You might start by briefly describing how your style has developed as you’ve grown in experience and social expectations have changed.Career Planning and Job Seeking Workbook Q How have you tried to stay up to date? (Age is commonly associated with obsolescence of skills or knowledge and ineffectiveness. Make clear statements about your willingness to shoulder responsibility and say that you would consider career progression within the company at an appropriate time. either at work or at leisure. Q A Q A Q A Q A Q A Q A Q A Q A Q 86 To find out more.
To find out more. aware that interviews have many shortcomings. If you are asked to attend an assessment centre. in-tray exercises and the like. this job. 4. 4.7 Other selection techniques Larger employers. How would you cope with the transition? • How long would you expect to stay here? • How would you describe yourself? • In your present/last job. exercises and interviews) for recruiting new employees.ac. particularly at graduate level.g. Because assessment centres are more thorough. • Why did you decide to study with The Open University? • The classic three-part question: What kind of people do you like to work with? What kind of people do you find it difficult to work with? How have you worked successfully with this difficult type of person? • What are your short. what do/did you like most/least? Why? What was your greatest success? What has been your biggest failure? • What do you see as the most difficult aspect of (e.g. they are fairer to you. visit our website at www. the Health Service. All the other candidates will be nervous too.1 Assessment centres This approach has been defined as ‘the use of any selection device. as well as interviews and psychometric tests. and why? • Do/did you have any frustrations in your present/last job? • What did you learn from (e. in any combination. • Why should we appoint you? • Have you any questions? For academic jobs: • What publication are you most proud of and why? • What do you see as the main benefits of your research? • Tell me about your PhD research assuming that I have no background knowledge.open. but a technique (a mixture of tests.Career Planning and Job Seeking Workbook Activity 4. what do/did you spend most time on. You would normally find out about the way an organisation uses these by researching their recruitment literature or website. One such tool is the use of assessment centres – these are not places. your last job)? • What is the most difficult decision you have faced? • What kind of decisions are most difficult for you? • What area of your skills or professional development would you like to improve? • Describe your ideal job. • What would you find easy about teaching undergraduates and what would be challenging? Don’t forget that you can ask a careers adviser for help in preparing for interviews. are increasing their use of additional tools.uk/careers 87 . group discussions. medium and long-term goals? • Why have you decided to change careers? • What are the main challenges facing (e. education. here are some general guidelines: • Don’t be intimidated. beyond the interview’.g. being a manager…)? • How do you react to criticism? • How do you feel about the progress you made in your present/last position? • In your present/last job. this company…) today? Do you feel well equipped to meet those challenges? • None of your experience is at managerial level. It can include situational activities.4 Here are some more examples of interviewers’ questions to think through yourself.7.
• Assessment centres sometimes have the advantage that they give you longer to judge the organisation and the people within it. or how you respond to different situations. When the time comes: • Arrive in good time. and your preferences and attitudes. Unlike aptitude tests. Tests are designed so that you have a few items to practise on first.ac. • Assume that you’ll be closely observed the whole time. such as personality and interest questionnaires. visit our website at www. • Try to get a good night’s sleep beforehand. Study it carefully. • If you have a disability and need special arrangements (e.uk/links/AssessmentCntrs www. The ability to listen and support others is also highly valued. • Make sure that you know exactly what you’re required to do. independence. ability or intelligence tests These aim to assess your capabilities in tests of reasoning: that is. If you wear glasses for reading. • Take care at social events: rich food and drink dull the brain! • Try to ensure that you talk to as many of the company representatives and other candidates as possible – don’t just limit yourself to one or two who seem the most friendly.open. have no time limits • Ask during the practice session if you don’t understand. make sure you take them with you.com When it comes to completing the tests: • Read the instructions carefully and follow them precisely • Some ability tests have tight time limits and too many questions to do in the time allowed • Others. Your results are usually compared with how others have done on the tests in the past. social confidence and persuasiveness would be considered important characteristics). but if you’re anxious about them. although certain characteristics will be more or less appropriate for the job (e. You might be asked to prepare something in advance.prospects. They’re designed to assess your reasoning abilities. for sales personnel. getting in some practice will probably make you feel better. • Take the pens and pencils you like to write with. In fact. The tests should have been carefully researched and tried out to ensure that they’re fair to everyone who takes them. • In summer.ac. induction loop. The tests are used in a variety of ways. 88 To find out more. The selectors aren’t looking for a rigidly ‘typical’ personality.shldirect. special seating) discuss it with the selector in advance. You may face hours of hot sticky work in examination conditions.Career Planning and Job Seeking Workbook • Decisions are made by drawing on all the evidence. for example. they can last several hours. the level and nature of your thinking skills (typically.ac. verbal. both mentally and physically: • Your invitation may include a programme of events.open.2 Psychometric tests Psychometric tests are structured pencil-and-paper or computer exercises. Further resources For further information and resources on assessment centres go to: www. numerical and perceptual skills). a good test can offset weaknesses in interview performance – it never seems to work the other way round.g. • Try to focus on your own performance rather than that of others and don’t assume that she or he who shouts loudest will win.uk/careers and look for ‘Assessment Centres’ in the ‘A. 4. paying attention to any special instructions. Don’t be afraid to ask questions. Get yourself ready.g. often in the form of multiplechoice questions. depending on the organisation and more usually by large blue chip companies: • as a selection exercise before an interview • to accompany an interview selection • as part of a number of selection exercises at an assessment centre. or bring your own calculator. • Go to the loo before major exercises. choose something that’s cool as well as smart to wear. There are two main kinds of psychometric test: Aptitude. Decisions about senior appointments are never based on test results alone. they have no ‘right’ or ‘wrong’ answers.uk/careers . Personality questionnaires These gather information about how and why you do things in your own particular way. A highlighter pen could be useful.7. You will find practice tests at: www. They look at how you react or behave in different situations. failure in one or two elements won’t automatically mean rejection. cognitive.Z’.
Very often you’ll be set a task as a group or given a case study to look at. Talk directly to them. If you have trouble with it.uk/careers 89 . and if more information might be needed say what it is. Don’t ignore the possibility of recombining parts of different options. it is advisable to talk to the employer about this beforehand to discuss whether there are any alternative arrangements that would be appropriate for your situation. • Keep a careful eye on the time. verbal expression. • Be supportive and pleasant to the other candidates. or sometimes to the other candidates as well. • What’s usually wanted is a business report. Make it a lively delivery. come to a conclusion or recommendation. • Don’t be tempted to produce complex visuals. and you may have access to audio-visual materials.3 Written exercises Typically. Like examination candidates. but you’re always given time to prepare.ac. You’re not going to be judged on your ability to dominate. 4. The marker will be looking for original thought. see it as a task in which you have to convince or persuade the selectors. visit our website at www. Make liberal use of subheadings and bullet points to make your answer easy to read. If you’ve been asked to prepare in advance. remember that getting the best out of others is a skill in itself. but not necessarily the first.5 Group discussions Three to eight candidates sit in a group and discuss one or more topics. with the selectors acting as observers. They’re easy to set up and provide a useful sample of logical thinking. 4. If you have a disability that you believe may affect your ability to do these tests. • Remember to put your name on all the sheets of paper you use. Honesty is the best policy. don’t use a ballpoint pen – it tends to make things worse. • Make an early contribution. Some selection procedures include a discussion about the test results with a psychologist. for another you’ll have to guess what sort of personality the company is looking for. Keep the presentation simple. communication skills and persuasiveness. You’ll probably have only five minutes of presentation time. practise so that you’ve got the timing right. • Don’t spend so much time thinking and planning that you haven’t got time to write the report. you’ll be given a lot of written data and asked to write a report. with their pros and cons. Candidates often fail through producing two to three times too much material. If asked to do so. For one thing. most tests contain ‘lie scales’. You may need to make your presentation just to the selectors. Never read from a prepared script. not an essay. There could be questions afterwards. Tell ’em what you’re going to tell ’em Tell ’em Tell ’em what you’ve told ’em Keep in mind some general advice about presentations: • Whatever the instructions.7. and faking then becomes very difficult to sustain.4 Presentations These are often used as part of an assessment exercise. outline a proposal or draft a letter.7.Career Planning and Job Seeking Workbook Personality tests are easy to fake. A suitable structure for your answer is likely to be: • A redefinition of the problem (by drawing out the key issues) • Setting out the main options. with your reasons (is it practicable. How you say it is as important as what you say. • Be clear about the aims of the exercise: keep the group focused on the task. Concentrate your thinking and be succinct in your expression so that you have less to write. and how?) If you’re faced with a written exercise: • Follow the instructions. don’t over-run. • Make assumptions explicit. To find out more.7. with reasoning to support your choice. but make good use of your allowance. • Recommendation of an option. • Don’t rework chunks of the brief. sometimes during the assessment centre. but there are dangers in trying to do this. The observers will be making notes about the quality of your contribution (logic. Sometimes you’re told the topic before the day. Be cooperative. applicants who fail selection tests often do so because they don’t answer the questions. • You won’t get any marks if the marker can’t read your writing. not enough to do them justice.open. Remember the rubric: 4. relationship with other participants).
7.7. means that details of an individual’s history are correlated with the biographical details of others who have succeeded in the same occupation. some employers ask candidates to submit a handwritten piece on a management topic.7. or conflict between the other participants. Most candidates find these tests tough. You may be asked to respond quickly (in timed conditions) to a number of typical questions or issues that may crop up in a job and say what you would do and how you would prioritise tasks. and may take time.7 Graphology Graphology .10 Medical tests The job advertisement or person specification should state clearly whether a certain level of physical fitness is required. • Give reasons for your decisions. Information may be collected from the standard application form. You’re likely not to know that graphology is being used. 4.7. • Look for links within an in-tray. decisionmaking. The biographical data need not have any recognised link with performance. organisation. However. As well as general fitness.Career Planning and Job Seeking Workbook • Mentally ‘stand back’ occasionally and evaluate what’s happening.analysis of handwriting – is used a lot for managerial selection in continental Europe. The qualities most likely to be assessed are analysis. A well constructed test in-tray will contain distracting trivia. 4. remind the group if necessary. make sure that it’s permitted.8 Biodata analysis ‘Biodata’. and between intrays if there’s more than one. medical tests cover sight.ac. take care over presentation as well as content. even if you’re not asked to do so. and ability to communicate in clear English. Pause for thought Getting the job you want is always a challenge. Intervene if there’s loss of direction. judgement. Staffing issues are most likely to spring this trap. Signal in your comments that you’ve spotted these links. you’ll be maximising your chance of success. other than statistical correlation. • Keep a careful eye on the time. So. if you’re asked to submit a demonstration piece. Don’t just put your head down and plough through the lot.open. 90 To find out more. Make a point of discussing your strategy and interpretation of the group discussion with the interviewer later. follow this up by tackling the items according to those you set. use your diary and your secretary well. • Don’t be discouraged. set timescales.7. 4. How to go about it: • It may be possible to take the in-tray apart and sort it into heaps. a contraction of ‘biographical data’. If you have to reach a decision within thirty minutes. it’s Saturday afternoon). They’re usually set in an unrealistic scenario that prevents you from talking to other people in the organisation (e. Evidence offers little support for its use as a predictor of performance. You may be allowed to use the floor if the desk isn’t big enough. just like a real one. If you like to work like that. • You can be judged only on what you’ve written down. • If the first part of the exercise asks you to set priorities. • Read the instructions carefully and plan your time accordingly. but they’re not as detailed or as accurate as information gathered from psychometric tests and exercises. Treat the whole exercise like real life. for example. 4. Related tests of ‘potential for proficiency’ (trainability) assess characteristics such as hand–eye coordination. Studies indicate that graphologists can produce generalised personality descriptions. By taking the trouble to reflect and to prepare. 4. not on what went through your head. or 90 words per minute wordprocessing.6 In-tray exercises These simulations of the administrative aspects of a job can be very taxing. but often a special form is needed. but is a controversial technique in the UK. colleagues are ill.uk/careers .g. make reporting and follow-up clear. • Remain balanced in your judgement.9 Proficiency tests These tests are used to find out whether candidates have the skills they claim – 120 words per minute shorthand. visit our website at www. and that can be a clue. Best marks are obtained by candidates who produce the largest volume of appropriate written output. abroad. particularly in France. with appropriate levels of formality and informality in your responses. colour perception and hearing. A cleverly constructed in-tray will generate emotional responses that can cloud decision-making.
Yate (2005) Great Answers to Tough Interview Questions. Byron (2003) How to pass the Civil Service Qualifying Tests.uk/careers 91 . M.open.uk/links/AppsInterviews To find out more.open.ac. Kogan Page.ac. Kogan Page.open. visit our website at www.ac. The OU careers website at: www. M. ask for the OU Toolkit on Presentations from your regional centre or look under Study Strategies for the link to Student Toolkits at: www.ac. Parkinson (2004) How to master Psychometric Tests.uk/learning M.uk/careers If you are an OU student look at the ‘Moving on’ section on the Prospects website at: www.Career Planning and Job Seeking Workbook Further resources For giving presentations.prospects. Kogan Page.
7 Age 94 Criminal record 95 Disability or additional requirements 96 Gender/sex 98 Race 100 Sexuality and sexual orientation 101 Religion or belief 102 Regardless of their background. visit our website at www.uk/links/ discrimination Pause for thought Keep in mind that disclosure of personal information during the recruitment process can be a concern for some people. In this section we highlight some of the additional challenges that may be faced by students and graduates.3 5.4 5.Career Planning and Job Seeking Workbook Equality and Diversity Issues In this section 5. on your application form. For more information and links on job-seeking strategies when facing discrimination. The issues of whether.open. on a covering letter. Each section includes a discussion of some of the issues you may encounter. the same principles of career planning and job seeking apply to everyone.prospects.ac. before or during an interview will be considered later in Section 5.5 5.ac.6 5. In fact.1 5. strategies to help you in your job search and further resources that you may find helpful. Many employers have well-developed equal opportunities policies to help them to recruit a diverse workforce. there is evidence that certain groups of people are at a disadvantage and may experience difficulty in achieving their career aims. when or how you should do so. some organisations aim specifically to recruit a workforce that reflects the community they serve. This section will explore a range of issues related to equality of opportunity in relation to • age • criminal record • disability or additional requirements • gender/sex • race • sexuality and sexual orientation.2 5. the legal position.uk/careers 93 . To find out more. However. and you will often see this highlighted in job advertisements. go to www.
ac. plan ahead and make use of the study breaks and any contacts you have to find out all you can about the area of work you are interested in. then you could consider exploring your local options. disability. gender.1 Note here any issues that could affect you at work. ‘Yes. which you might like to discuss with a careers adviser.1 Age Are you concerned that. hone your CV to highlight that ‘extra’ you can offer to enhance your application. For example. The Employers Forum on Age states that ‘being an employer of choice in an environment with an ageing population means ensuring that employment policies and practices are attractive to all age groups’. Having a degree is not enough to secure a job. 5. Braille or large print. that you are automatically going to be offered a job. For instance. and paid work. If you haven’t had any recent work experience (paid or voluntary). you need to present your experience and skills positively and highlight your ‘added value’. So.1. especially when you have used all your spare time to get the degree in the first place. They are saying. visit our website at www. 5.2 How to help yourself in the job market Take a look at Section 4 on applying for jobs.Career Planning and Job Seeking Workbook Activity 5. This may feel unfair. selection procedures in large organisations are being reviewed. as a mature graduate. Employers vary a great deal in their attitudes towards age and recruitment and with the increasing numbers of mature and overseas applicants offering a wide range of qualifications and experience. you have a degree and.1. please contact your regional centre who will arrange this. there will be legislation in force in the UK that will ensure that anti-age-discrimination will become as much an offence as discrimination against race. Then contact the Careers Advisory Service in your region to get help with your marketing plan. It’s not enough to think that because you have completed a part-time degree. This is where you are able. we will be happy to take reasonable steps to accommodate your needs. if you need any information in an alternative format such as an audio recording..uk/careers . your age will count against you in the job market? 5. 94 To find out more. to offer a range of transferable skills and experience to an employer. If you have additional requirements that may lead to difficulties accessing any of our services.1 Your rights By October 2006. So. having completed your degree. juggling study and home responsibilities.open. or contact your local OU Careers Advisory Service. You may need to allow some time for appropriate arrangements to be made. This should also help you to feel confident about what you can offer to the workplace. look at the Careers Advisory Service website for contacts for volunteering opportunities. sexual orientation and religion.. Employers are looking for more than a qualification. Remember.’.
uk/links/Discrimination 5. adaptability.ac. • Highlight your time management. You do need to be clear about what you want and what you can offer. occupational therapy. you have just spent a number of years improving these through part-time study.prospects. • Create your own network using contacts from previous jobs/friends/family. loyalty and confidence to manage change.2 Criminal record If you have a criminal record. 5.com/mat_home.2. Published by Age Positive at: www. Published by AGCAS and available online at: www.ac. some areas of work look for maturity. you may be confused about its implications for working in the future. teamwork. Most employers will be impressed by your commitment and motivation! Indeed. And you must be determined and active in your approach. social work. go to Employers Forum on Age at: www. research.gov. it’s vital – whatever your aims – to research your chosen area thoroughly and market yourself effectively.agepositive. psychotherapy. For some areas To find out more.uk The Third Age Employment Network (TAEN) works for better opportunities for mature people to continue to learn. • Use positive language in applications and interviews and never apologise for your age.Career Planning and Job Seeking Workbook Many OU graduates have changed careers in midlife.efa. • What impact a criminal record will have on your gaining and keeping employment. Available for reference in your regional centre or at: www. starting by using the company website (if there is one available). • How.g. good targeting and carefully written documentation.ac. Nonetheless. visit our website at www. organisational and self-motivational skills.open. communication.uk A level playing field – A job-hunting guide for students and graduates on how to challenge unfair discrimination. • Demonstrate your experience when making effective business decisions and give examples.realworldmagazine.asp Age diversity at work – A practical guide for business. • Convey your reliability. • Stress your ability to hit the ground running – you know all about working for a living. when and if to disclose a conviction to a prospective employer. Don’t be put off by negative reactions if at first you don’t succeed! One graduate wrote: My method worked because of planning. (A level playing field.prospects. and archive work. • Identify the skills you developed in previous work. studies and general life experience e.org. Be prepared to produce more than one CV. You can access the network at: www.taen.uk Mature students – the way forward (AGCAS publication) is available at: www. or need. some have started new careers in their 50s. Some of your concerns may include: • Whether you must declare any convictions.1 Your rights Do note that there are legal requirements regarding disclosure of certain convictions.g. • Fully research each employer. Further resources For the latest information on age legislation 2006. counselling. AGCAS) Tell employers about your skills and what you have had to do to get an OU qualification.uk/careers 95 . Here are some tips from the Association of Graduate Recruiters (AGR) and the Association of Graduate Careers Advisory Services (AGCAS) to help you maximise your potential for job seeking: • Produce a concise CV and match your experience to the job requirements. including a section for mature students. • Demonstrate your flexibility and experience of studying and working in mixed-age environments. investment of time and 143 stamps and envelopes. • Be confident if you are offered an interview as this means your CV/application form has obviously been successful.org. teaching. work and earn for as long as they want. and view life experience as an advantage e. to do so.uk/links/Mature AdvantAGE – A magazine published by ‘realworld’ to help ‘mature’ students to take control of their future.
training and selection for redundancy or dismissal. Published by AGCAS and available online at: www. and so must the finances of the employer.crb.open. including a section for offenders. training.drc-gb. and people with severe disfigurements.nacro. Before you start studying for a specific career area. This covers people who have had a disability.uk A level playing field – A job-hunting guide for students and graduates on how to challenge unfair discrimination. services and facilities. promotion. 5. Keep in mind that there are certain jobs for which convictions never become spent. including recruitment.3. information and advice for ex-offenders seeking work at: www. The key starting point is to explore career areas that are relevant to your interests and skills. They define rights for disabled people. You count as disabled according to the Act if you have ‘a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities’. Discrimination is outlawed in all aspects of employment. All employers are covered except for the armed forces.1 Your rights The Disability Discrimination Acts (DDA) of 1995 and 2005 make it unlawful for an employer to discriminate against you whether you are applying for a job or are in employment. It does not apply to employers who employ workers on board ships or aircraft. as defined by the Act.gov. 5.uk Scottish Criminal Record Office (Scotland) at: www. supervising or being in sole charge of persons aged under eighteen’.uk The Apex Trust – support. You can find out more from the Disability Rights Commission: Disability Rights Commission www.disclosurescotland.ac. altering hours or buying equipment. Large companies will probably be expected to adapt the workplace.ac. or applying for jobs. without the need for specific adjustments or support.Career Planning and Job Seeking Workbook of work. and then to consider the next steps as outlined below. Part II of the DDA is intended to prevent discrimination against disabled people at work and in recruitment.apextrust. Employers are also required to make reasonable adjustments both to the workplace and to the job description. For some students. but smaller companies with lesser funds may not have to do so. Employers must show that they have looked into the costs of adaptations.2 How to help yourself in the job market If you have unspent convictions.2.uk/links/Discrimination 96 To find out more.org. additional support can help to enable access to work. it can seem a challenging task to seek employment. visit our website at www. • Make use of other agencies that can help and advise you. 5. Here is a range of strategies to help you: • Discuss your situation with a careers adviser at your regional centre. those who have recurring or progressive conditions.prospects. employers are required to seek disclosure of criminal records from the relevant criminal records office. • Be realistic about the employment area you wish to enter.com The National Association for the Care and Resettlement of Offenders (NACRO) publishes a number of advice leaflets.3 Disability or additional requirements Many students and graduates with disabilities have the same skills and abilities to offer as anyone else. You can access them at: www. particularly in relation to employment and access to goods. and what funding is available from other sources.org Further resources Criminal Records Bureau (England and Wales) at: www.uk/careers . • Market yourself as positively as possible (see Section 4).co. These may include adjusting premises. The effectiveness of the adjustment in reducing the disadvantage must be taken into account. in the past. do check the legal situation carefully. such as ‘regularly caring for.
look at the website: www. • Don’t restrict your applications only to employers who are keen to recruit disabled people. • Referral where appropriate to a work preparation programme. Many employers have equal opportunities policies. There are now over 400 member companies in the Employers’ Forum on Disability www. • Referral if needed to an occupational psychologist.employers-forum.3. Here are some reasons why it might be a good a idea to not disclose your disability • You may believe that your disability has no effect on your ability to do the job. If you do decide to disclose your disability. not what you can’t.2 How to help yourself in the job market You may need to decide whether or not to tell an employer that you have a disability. training and self-employment.uk Each is committed to creating and developing opportunities for people with disabilities. look for employers who make these kinds of positive statements even if they don’t use the disability symbol. • Information on employers in your area who are Disability Symbol users. Services the DEAs can offer include: • An employment assessment to identify what work or training suits you best. you will need to consider the method and timing. • Don’t assume that an employer will view your disability in a negative way. the DEA can provide advice to you and your employer and explore practical ways to help you keep your job.uk or look up Jobcentre Plus in the Yellow Pages.3 Resources for employment and training Jobcentre Plus Jobcentre Plus is a network of jobcentres provided by the government to offer information to all adults on jobs. You should always point this out to employers.uk/careers 97 . Access to Work – a Jobcentre Plus programme (see below) can provide support for you in a job.ac. If you give false information and an employer finds out the truth later. • Referral where appropriate to specialist Jobcentre Plus programmes for disabled people including: Job Introduction Scheme (JIS) – To help you and an employer with employment costs for the first few weeks if you or your employer is not sure whether a job may be suitable. Access to Work – Can help you make the most of your opportunities in work by helping you to tackle some of the practical obstacles you may meet at work if you have a disability. So. Specialist DEAs can discuss your current employment situation with you to plan the best way into work. • A job matching and referral service. If you’re concerned about losing the job you’re already in for a reason associated with disability. it may fund specialist equipment or transport costs. 5. You will be able to describe things in a positive light – your strengths. However. You must make your own judgement. Here are some reasons why it might be a good idea to disclose your disability • Some employers are keen to employ people with disabilities and use the disability symbol – this shows they are positive about employing disabled staff. though you may find it helpful to talk it over with a careers adviser at your regional centre. many employers do not use the symbol but there may be practical evidence that they are positive about disability – such as offering information in alternative formats and alternative ways of contacting them. If you declare your disability and believe that you have been discriminated against during the application process.open. the Disability Discrimination Act 1995 entitles you to take your case to a tribunal. • Perhaps you prefer not to discuss your disability with a stranger. visit our website at www. To find your nearest Jobcentre Plus office. The majority of disabled jobseekers who find work through Jobcentre Plus are assisted by a disability employment adviser (DEA). • You might feel that you will be discriminated against and rejected straight away. you risk losing your job. • • • • • To find out more.gov. Many application forms ask about disability and health.jobcentreplus.3. • You may think that an employer will automatically see you as a potential expense. Do you tell them on your application form? In a covering letter? Before or after an interview? There are no clear-cut answers to these questions. When you apply for jobs and you are considering whether to disclose your disability: • Always focus on what you can do.co. For instance. your coping strategies.Career Planning and Job Seeking Workbook 5.
uk A level playing field – A job-hunting guide for students and graduates on how to challenge unfair discrimination. visit our website at www. including a section on disability.open.diversityworks. or • work that is proved to be of equal value.4. www. this can help you in presenting yourself in your application for work. • Information on local and national disability organisations of and for disabled people. (You might also want to check whether a prospective employer has an equal opportunities policy. and in ongoing communication with your employer.net The Open University Careers Advisory Service web pages have some useful links. there is still a 15 per cent pay gap between male and female graduates by the age of 24 – even when they have the same qualifications in the same subject.ac. and disabled children under 18.uk/careers 5. and in fact. and in employment. The Sex Discrimination Act 1975 (SDA) prohibits sex discrimination against individuals in the areas of employment. • Details about work-based learning for adults.ac. There is also an interactive web-based service providing dedicated information.ac. includes employers’ case studies. facilities and services and in the disposal or management of premises.org. There is a lot of discussion about the ‘glass ceiling’ that prevents women from achieving ‘top jobs’. which came into force in the UK on 6 April 2003.1 Your rights (The following information is from the EOC website.uk Diversity Works at: www.Career Planning and Job Seeking Workbook WORKSTEP – Individual programme of support through a variety of different job opportunities – leading to unsupported employment.uk/careers .open. advice and resources for students with disabilities. yes: despite the work of the Equal Opportunities Commission (EOC). to request flexible working.ac.open. If you live outside the UK you will need to check the legal position for your country of residence. published by AGCAS and available online at: www. and graduate case studies.uk SKILL – The National Bureau for Students with Disabilities – has a large range of relevant information sources: www. Look in the ‘A-Z’ under ‘Disability’ for further resources.disabled-entrepreneurs.adp.disabilitytoolkits.org.) Other equality issues that you might encounter include harassment at work.org. available for reference in each regional centre. and the provision of goods. June 2003.uk/links/Discrimination The Hobson’s guide for Disabled Students – This is a free annual publication for disabled students. Wales and Scotland.prospects. The EPA applies to England. Times are changing: for instance. If you check on the legal situation. The OU provides information about DSAs on the website at: www. It also prohibits discrimination in employment against married people. or • work rated as equivalent under an analytical job evaluation study. where the man and the woman are doing • like work.4 Gender/sex Does it make a difference if you are a man or a woman when applying for a job? Unfortunately.uk/disability Further resources Association of Disabled Professionals at: www. education. the necessity for a work/life balance is highlighted by the legal right for mothers and fathers of children under 6. and looking for flexible working arrangements. 5. we still find gender discrimination in the workplace. Disabled students’ allowances (DSAs) Disabled students’ allowances (DSAs) are grants available to disabled students in higher education to help with the extra costs of services and facilities they need for their studies because of a disability or specific learning difficulty. needing time off work for parenting duties.scope. Employers are not required to provide the same pay and benefits if they can prove that the difference in pay or benefits is genuinely due to a reason other than one related to sex.skill.uk Disabled Entrepreneurs Network: www.) The Equal Pay Act 1970 (EPA) gives an individual a right to the same contractual pay and benefits as a person of the opposite sex in the same employment. It’s important that you are aware of the issues concerning sex and gender discrimination – at both recruitment stage. 98 To find out more. academics involved in work placements and prospective employers: www.ac.
5 How to help yourself in the job market So. there is a good argument that the general definition of sex discrimination prohibits this. an unnecessary requirement to be under 5’ 10” would discriminate against men. • End sexual harassment at work. Indirect discrimination is where the pay difference is due to a condition or practice that applies to men and women but which adversely affects a considerably larger proportion of one sex than the other and it is not justifiable. The EPA has been interpreted to cover indirect sex discrimination as well as direct discrimination. and this will help to counter any negative stereotypes that may exist.ac. For instance. visit our website at www. Strict time limits apply.4.3 Indirect sex discrimination Indirect sex discrimination is where a condition or practice is applied to both sexes but it adversely affects a considerably larger proportion of one sex than the other.org A level playing field – A job-hunting guide for students and graduates on how to challenge unfair discrimination.6 Resources for employment and training Equal Opportunities Commission (EOC) The Equal Opportunities Commission (EOC) is the leading agency working to eliminate sex discrimination in the UK. • Break free of male and female stereotypes.4. 5. Three months (less one day) from the act of the discrimination for employment tribunal cases. one type of direct sex discrimination is sexual harassment. • Make public services relevant to the differing needs of men and women.worklifebalancecentre. You can access this at: www. including children and prohibits direct and indirect sex discrimination.2 Direct sex discrimination Direct sex discrimination is where a woman (or man) is treated less favourably than a person of the opposite sex in comparable circumstances because of her (or his) sex.uk No. 5.ac. Further resources Equal Opportunities Commission at: www. to apply that condition or practice. • Discuss your application with a careers adviser in your regional centre. • Concentrate on your strengths. Employment-related claims are brought in an employment tribunal. England.4. For instance. 5. Scotland and Wales. how can you help prevent discrimination against yourself – whether you are female or male – in the job market? Here are a few suggestions: • Plan your application effectively in order to minimise the possibility of unfair discrimination.prospects. The SDA applies to women and men of any age.uk/links/Discrimination To find out more.4 Discrimination on grounds of gender reassignment With certain exceptions. Part I of the SDA describes the forms of discrimination to which the SDA applies.Career Planning and Job Seeking Workbook Victimisation because someone has tried to exercise their rights under the SDA or Equal Pay Act is also prohibited. irrespective of sex. 5.4. The EOC campaigns to: • Close the pay gap between women and men. • Increase the number of women in public life. including a section on gender.open. • Secure comprehensive equality legislation in Europe. • Make it easier for parents to balance work with family responsibilities. 10 – Top Careers for Women – careers publication focusing on issues relating to graduate women in the labour market. 5. Published by AGCAS and available online at: www. There are no express provisions prohibiting discrimination on grounds of gender reassignment in the other fields covered by the SDA. to apply a condition or practice. Therefore.uk/careers 99 . • Provide clear evidence of your ability to do the job. However. There are special provisions about discrimination on the grounds of gender reassignment. although there is not yet any legal authority on this point.co.eoc. This is especially important if you are looking to enter a field of employment that is traditionally dominated by the opposite sex. irrespective of sex. a requirement to work full-time might be unlawful discrimination against women. there are special provisions prohibiting discrimination on the grounds of gender reassignment in employment. it is not justifiable.org.numberten.uk Work life balance centre – available at: www. another is treating a woman adversely because she is pregnant.4.
you have the right under the amended Act to take your complaint before an employment tribunal. the amended Act gives you the right to take your complaint before an employment tribunal or a county court (or sheriff court in Scotland). In March 2003. colour and nationality are protected by the law. ‘white graduates were more likely than those from minority ethnic groups to be in full-time paid work and less likely to be unemployed six months following graduation’.5. These cover grounds of race.4 Victimisation Victimisation has a special legal meaning in the Race Relations Act. so don’t delay.5 Time limits Keep in mind that there are strict time limits for filing your case at an employment tribunal or court. In practice. citizens advice bureaux and other advice agencies. 5. In general. And even those individuals who achieve academic success do not necessarily reap the rewards in the workplace that their qualifications merit. racial equality councils. colour. it will help if you can give an example of someone from a different racial group who.2 Direct racial discrimination Direct racial discrimination occurs when a person is treated less favourably on racial grounds than others in similar circumstances. law centres. Tony Blair. and you need to plan your own job-seeking strategies to maximise your opportunities.open. March 2003 5. So. visit our website at www. or to one of a number of other organisations such as trade unions. and to challenge unfair discrimination? Here are some suggestions: 100 To find out more. But too many members of ethnic minority communities are being left behind. If you are thinking of bringing a case of racial discrimination.ac. to target employers. but people of every background.5 Race According to research by the Higher Education Statistics Agency. If you think you have been discriminated against on racial grounds. The report proposes a fresh approach to address the many barriers that can get in the way of success in jobs and careers. despite legislation.3 Indirect racial discrimination Indirect racial discrimination occurs when a person from a particular racial group is less likely to be able to comply with a requirement or condition that applies to everyone but which cannot be justified.1 Your rights The Race Relations Act 1976 (which was amended in 2000) makes it illegal to treat a person less favourably than others on racial grounds.Career Planning and Job Seeking Workbook 5. race. 5. 5.5. you can apply to the Commission for Racial Equality (CRE). 5. or when applying for work.5. most racial discrimination in Britain is against people from minority ethnic groups. Government initiatives take time to implement however.5. has been treated more favourably than you. the UK government launched a new strategy to remove the barriers to employment success for job-seekers from minority ethnic backgrounds. you have three months to file an employment case and six months to file a case in the county court or sheriff court. for help. in 2004. If you think this has happened to you. nationality (including citizenship).5. or work at an appropriate level to their qualifications. This happens when a person is treated less favourably because they have complained about racial discrimination or supported someone else who has. discrimination continues to exist for students from minority ethnic groups who do meet barriers to getting work. Racist abuse and harassment are also forms of direct discrimination. in similar circumstances. and national or ethnic origin.6 How to help yourself in the job market So what can and should you do to market yourself. 5. This is recognised by the UK government: The Race Relations Act identifies three main types of racial discrimination: • direct racial discrimination • indirect racial discrimination • victimisation. If you think you have been discriminated against at work. Some ethnic minority groups have done well in the education system and in the labour market. and you want to prove it.uk/careers .5.
application forms and covering letters. 5.6. available for reference in your regional centre or at www.6.com Black and Asian Graduates –The UK’s official website for black and Asian graduates. Scotland and Wales. • Discuss your plans and approach with a careers adviser in your regional centre.windsor-fellowship.2 Transsexuals In May 1999.6 Sexuality and sexual orientation Are you worried about possible discrimination in the workplace because of your sexuality? Whether to. that is dedicated to ethnic minority issues. your CV.cre. For advice on finding positive employers take a look at: www.bitc. run by BITC.6.uk 5.uk/links/Discrimination • Understand the relevant legal situation.4). Target employers with a reputation for good equal opportunity policy and practice. plus details of work experience and career-enhancement programmes www. universities and schools to support learners from minority ethnic groups. • Many employers have sub-groups for minority ethnic groups.6.open.ac.org.prospects.Career Planning and Job Seeking Workbook • Make use of Section 4 ‘Getting the job’ to prepare your marketing tools.3 How to help yourself in the job market There are a number of measures that you can take to help yourself in the job market: • Many employers now have Equal Opportunities Policies that include lesbians and gay men. You can log onto their website at: www. Race for Opportunity is a programme. It holds an annual careers day for black and Asian students and graduates. formally made illegal a whole catalogue of discrimination against transsexual people in employment. Contact them for information on legal issues. • Develop contacts and make the most of your networking skills. You can ask for a copy of the policy before applying for a job.teacherworld.uk 5. which apply to the Sex Discrimination Act (1997).1 Your rights The Employment Equality (Sexual Orientation) Regulations 2003 ban discrimination on the grounds of sexual orientation in employment.uk. Windsor Fellowship The Windsor Fellowship is a charitable organisation that offers skills development programmes to undergraduates and graduates from minority ethnic groups.7 Resources for employment and training Commission for Racial Equality (CRE) The Commission for Racial Equality (CRE) is the national organisation for monitoring racial equality. Includes job-hunting techniques.gov. You will need to consider how comfortable you will be in an area of work where you are not open about your sexuality.com 5. vacancies. and this will depend on your own experience and lifestyle. National Mentoring Consortium Unit The National Mentoring Consortium Unit works with employers.5.org. students and recruiters. especially public sector and large private employers. Find out more about the unit at: www. Further resources KAL – Careers publication for students from minority ethnic groups (formerly Kaleidoscopic). Their website is: www.uk 5. If the EOP is incorporated into your contract you might be able to directly rely upon it.uk/careers 101 .ac. This relates to England. The amendments. You can find more information at the Press for Change website (see Section 5.org To find out more. TeacherWorld UK TeacherWorld UK provides information and support for teachers (and those intending to teach) from minority ethnic backgrounds.ac. and how much to disclose to a potential employer and to work colleagues is of course a matter of personal choice. campaigns and services as well as vacancies in the commission Commission for Racial Equality (CRE) www. • Check if the organisation is a member of Business in the Community (BITC) www.blackandasiangrad.kalmagazine. the Sex Discrimination (Gender Reassignment) Regulations 1999 came into force in the UK. when to. visit our website at www.nmc-online.
eoc. race. The Employment Equality Regulations 2003 (Religion or Belief) were introduced to protect against discrimination in employment and vocational training in England. Larry Hirst. Scotland and Wales and similar regulations were also introduced in Northern Ireland.dircon. gay men and bisexual people and launched Diversity Champions in 2001. General Manager.co. • Find out about employers who belong to the Diversity Champions group set up by Stonewall in 2001. 102 To find out more. Working with Stonewall enables us to share and learn best practice from others and to ensure IBM is an inclusive and positive company in our dealings with employees and customers alike. and Diversity Champions allows employers to focus on the new challenges and opportunities for addressing issues of diversity in the workplace.uk/stonewall In December 2003. where they advertise. www. visit our website at www.open. IBM (UK and Ireland) says: 5.Career Planning and Job Seeking Workbook • Consider joining a trade union where you will receive support and legal advice.org. including a section on sexuality and sexual orientation. contact their headquarters to check which is the most progressive on lesbian and gay issues: some produce specific material and some have lesbian and gay groups. these employers are at the cutting edge of innovation in business and public service.uk Gay Business Association www.uk/links/Discrimination 5. to discriminate directly or indirectly against anyone.4 Resources for employment and training Stonewall Stonewall works to achieve legal equality and social justice for lesbians. gay men. bisexuals and transgender people. sexual orientation. This is a forum in which employers work with Stonewall to encourage diversity in the workplace. A number of motions passed at TUC conferences have made it clear that all affiliated unions should adhere to equal opportunities for lesbians and gay men. on the grounds of religion or belief. • If your employer recognises more than one union. If you encounter discrimination.uk Regard – the national organisation of disabled lesbians.uk/careers . age or disability.gba. staff development or training days clashing with days of worship or festivals and promotion. Usually.pfc.org. gender.7 Religion or belief I greatly value IBM’s participation in the Diversity Champions Scheme.ac.ac.uk A level playing field – A job-hunting guide for students and graduates on how to challenge unfair discrimination.org.org. unless the employer can show that there is a legitimate business need. You should be aware that many organisations now do take proactive measures to promote flexible and integrated working through surveys and staff development and training to promote inclusion and raise awareness. www. Press for Change Press for Change is a political lobbying and educational organisation. Published by AGCAS and available online at www. which campaigns to achieve equal civil rights and liberties for all transgender people in the UK.regard.6.stonewall. It is also unlawful to harass or bully someone because of their religion or belief. days when they choose to interview.uk Further resources Equal Opportunities Commission www. through legislation and social change www. At IBM we employ the best people irrespective of religion. the support of a trade union can protect you where the legislation doesn’t. The most usual ways in which employers may discriminate might be around the way in which they recruit new staff. Under the new regulations it is unlawful.prospects.
5.7.uk/er/equality/eeregs Managing the New Legislation on Religion and Belief www. Disclosure is a personal decision that will be influenced by a number of factors (you may want some reassurance before you apply or before you accept a job) and you may want to discuss in more detail with a careers adviser before you decide what to do.pdf To find out more. • Speak to the equality and diversity officer. someone from human resources may be able to help. In the meantime. It is unlikely that you will find questions relating to religion or belief on an application form (other than for equal opportunity monitoring) or that you would come across it in an interview. As it is recent legislation. • Read the information in the recruitment pack. it is important (as is the case with all job applications and career decisions) to research jobs and organisations to ensure that they are right for you.open. Further resources The Employment Equality Regulations 2003 www. unless it is a genuine occupational requirement (GOR). visit our website at www.gov. if the organisation has one. if this is a concern for you. • Look out for employee profiles on employer websites. Does it include information about equality and diversity? If not.Career Planning and Job Seeking Workbook If this is an area that is of concern to you.ac. there is very little case law at present – greater understanding of how the legislation is interpreted and practised will come with time.org.lowpay. it doesn’t necessarily mean that the employer doesn’t care about this. But how do you know this? • Look out for race equality schemes/equality and diversity policies. Alternatively.uk/careers 103 .bitc. keep up to date on the law and your rights.uk/docs/RFO_Religion.1 Disclosure The Employment Equality Regulations 2003 (Religion or Belief) do not impose a duty on individuals to tell an employer or prospective employer about their religion or belief.
Career Planning and Job Seeking Workbook
The next steps
In this section 6.1 Open University Careers Advisory Service 105 6.2 Open University study materials 106 6.3 Other sources of help 107
When you’ve worked through this book there’s a lot to gain not only by reflecting and reconsidering things, but also by discussing them either informally with a trusted friend or formally with a careers adviser. You might want to arrange this through your regional centre.
As you clarify your objectives, you’ll be able to develop a plan of action. In order to achieve what you want, you may need to go through several smaller steps such as gaining particular experience or qualifications, gathering information or getting access to a particular resource. Look through the information and resources that we recommend. Remember that many of the resources listed are concerned primarily with the UK job market. Readers outside the UK should look at www.prospects.ac.uk/links/ countries
6.1 OU Careers Advisory Service
The Open University Careers Advisory Service provides access to appropriate careers information, advice and guidance for prospective and current students and recent graduates. Ask your regional centre for a copy of the OU Careers Advisory Service Statement of Service, which outlines the range of services available, or you can view it on our website from the ‘About the OU Careers Advisory Service’ page. You may want to request an individual consultation with one of the OU’s careers advisers. This is usually conducted by telephone, and you can arrange this by contacting your regional centre. Some careers advisers may also be available at large regional events such as course choice meetings. Most one-week residential schools provide an opportunity to talk to a careers adviser.
6.1.1 Open University Careers Advisory Service website
Have a look at our website at: www.open.ac.uk/careers You can either work your way through the site or go straight to the sections that are of particular interest to you. (There are also links to other useful websites.) The site takes you through the various stages of planning your career, from analysing your potential to applying for jobs. The section ‘OU Study and your Career’ contains information on occupational areas linked to relevant OU courses and qualifications.
6.1.2 Career Advisory First Class Conference
All OU students have access to our online ‘Career Advisory Conference’ in FirstClass. We use this to post notices about events and any other careers information that is relevant to OU students. We also periodically run topic- or subject-based conferences where students can post questions and receive replies from a careers adviser – see: www.open.ac.uk/careers/ conferences
To find out more, visit our website at www.open.ac.uk/careers
Career Planning and Job Seeking Workbook
6.1.3 Career Links
This is an OU networking scheme run by the Careers Advisory Service where OU students who want to enter a specific career can register as Career Seekers. They are then matched with a suitable Career Helper who is already working in that career and who can share their personal experiences. For more information and to register for Career Links visit www.open.ac.uk/careers/links.
Applications and interviews: www.prospects.ac.uk/links/AppsInterviews ‘Beyond nine to five’ (flexible working): www.prospects.ac.uk/links/Flexiblework Prospects website also includes the free online career planning tool ‘Prospects Planner’. This asks users to answer questions on a range of factors related to their career choice and a list of potential occupations is generated according to their responses. OU students may find it helpful to discuss their results with a careers adviser. You can access this at: www.prospects.ac.uk/links/Pplanner. Your regional centre may also be able to provide or suggest other sources of information.
6.1.4 Publications and information
There are also a number of useful publications and sources of careers information available to all students of The Open University. OU study and your career – Looking at the career benefits of OU study and how your choice of course may affect your career plans. You can ask your regional centre for a copy or download it from the careers website. Recognition leaflets – Information about external recognition of some OU qualifications, transferring credit, membership of UK professional bodies, funding and sources of support. See: www.open.ac.uk/recognition You can also look at and/or download careers information written by members of the Association of Graduate Careers Advisory Services (AGCAS) on the Prospects website at: www.prospects.ac.uk This includes information such as: Opportunities linked to your degree: www.prospects.ac.uk/links/options Information about specific jobs: www.prospects.ac.uk/links/occupations An overview of job sectors (for example, education, information technology, legal and social care): www.prospects.ac.uk/links/SectorBs You will also find information on special interest topics, for example: Mature students: www.prospects.ac.uk/links/Mature
6.2 Open University study materials
6.2.1 Y154 Open to change
The Openings programme of short introductory courses has been specially designed to give you a chance to ‘test the water’ before committing yourself to full undergraduate study. Y154 Open to change can help you to assess your skills and explore possibilities for further learning. The course is for people who are thinking about returning to education or training as well as those who are unemployed or hoping to get back into employment. The cost of the course is £85 (£99 from September 2006). Some financial assistance is available for students receiving state benefits. You will find more information about Open University courses on our website at www.open.ac.uk/courses
To find out more, visit our website at www.open.ac.uk/careers
com Scotland www.uk/careers 107 . Some may be available for reference at your regional centre.uk www. look at these websites: England www. You are advised to ring first.gradireland. with all its potential for improvement and advancement.ac.uk Wales www.careerswales. taking the first steps towards a new or resumed working life.uk/links/careersservices For details of adult advice and guidance services in the following countries. but remember that you’re setting out on an exciting journey.3.uk/library Finally You may have to cope with setbacks and frustrations.guidancecouncil. Good luck and best wishes for your future! To find out more.com Northern Ireland and Republic of Ireland www.egsa.open.open.com Keep in mind that the extent of advice and guidance provided for adults varies and there may be charges for some of the services.Career Planning and Job Seeking Workbook 6.prospects.3 Other sources of help 6.ac.careers-scotland. go to: www.org. Further resources A list of further resources is given at the end of each section of this book. visit our website at www. To find out about services offered by the Open University library at Walton Hall.1 External guidance providers Other university careers services may be happy for OU students to use their information rooms. Look at the following website to find details of the nearest service to you: www.ac.org. Look in larger libraries for other publications mentioned in this book.
uk/careers . visit our website at www.open.ac.Career Planning and Job Seeking Workbook Notes 108 To find out more.
ac.uk/careers 109 . visit our website at www.open.Career Planning and Job Seeking Workbook Notes To find out more.
uk/careers .Career Planning and Job Seeking Workbook Notes 110 To find out more.open.ac. visit our website at www.
uk/careers 111 .Career Planning and Job Seeking Workbook Notes To find out more.open.ac. visit our website at www.
uk/careers .ac. visit our website at www.open.Career Planning and Job Seeking Workbook Notes 112 To find out more.
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