Career planning and job seeking workbook

Acknowledgements and thanks Thanks to Jennifer Nisbet who wrote the publications, Career and Life Planning Workbook and Job Search Guide, on which this workbook is based. Our thanks go also to Christine Adams, Anna Alston, Mary Guthrie, Anne Milne, Clare Riding, Ian Tawse and Jo Ward for their additional material and work on the book, and to other colleagues for comments, editorial suggestions and other production help. Produced by the Student Services Communications Team Copyright © 2006 The Open University While every effort has been made to ensure that the information in this book is up to date at the time of going to press, the material in it may be altered or amended. All rights reserved. No part of this work may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, without permission in writing from the publisher. Printed in the United Kingdom by Thanet Press Ltd, Margate ISBN 978-0-7492-1258-2

Contents
This book consists of six sections that take you in a progressive series of steps through the process of career review and choice, and applying for jobs:

01 Knowing yourself 7
1.1 What am I like? 8 1.2 What work would suit me? 13
Information and activities which help you build up a file of your skills and experience, interests and achievements, weaknesses and strengths. This will help you to discover career opportunities that are likely to match your strengths and circumstances.

04 Getting the job 57
4.1 4.2 4.3 4.4 4.5 4.6 4.7 What do employers look for in graduates? 57 Matching vacancies 59 Application forms 62 The curriculum vitae (CV) 65 The covering letter 78 The interview 81 Other selection techniques 87

02 Exploring possibilities 35
2.1 2.2 2.3 2.4 2.5 Planning your strategy 35 Graduate-level jobs 36 Creative job search 38 Finding vacancies 38 Building a network of contacts 43

This will guide you through some important areas. It discusses what employers look for and how to tell exactly what skills vacancy adverts are seeking. This section also shows you how to produce high-quality application forms, CVs and covering letters, and discusses how to perform to your best ability in interviews and other selection procedures.

This section suggests how and where you might find information to help in the process.

05 Equality and diversity issues 93
5.1 5.2 5.3 5.4 5.5 5.6 5.7 Age 94 Criminal record 95 Disability or additional requirements 96 Gender/sex 98 Race 100 Sexuality and sexual orientation 101 Religion or belief 102

03 Making decisions and taking action 47
3.1 Making decisions about your life 47 3.2 Goals, restrictions and resources 48 3.3 Plan of action 52
How to move forward – this section gives you an opportunity to look at your ‘framework of choice’, to consider the restrictions and resources in your life, and to create a ‘plan of action’ for managing change and making things happen.

Explores a range of issues related to equality of opportunity.

06 The next steps 105
6.1 Open University Careers Advisory Service 105 6.2 Open University study materials 106 6.3 Other sources of help 107
Further sources of help – useful organisations, websites and resources.

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or set up a more formal relationship. • I know what I want to do but don’t know how to achieve it Look at Sections 2. Activities We encourage you to take time over the activities suggested in this book. people and materials are all useful resources. • I need to find a job in a particular geographical area Look at Section 2. so the clearer you are about your own characteristics. 3. but you might want to dip into different areas at different stages of your career planning and job seeking. The website for the Careers Advisory Service is at: www.ac. you might prefer to tackle the process in stages. You’ll certainly find it helpful to get comments and opinions from people who know you well.uk/careers 5 . They’re likely to be helpful when you reach the stage of completing application forms. and to define what you’re really looking for. they can act as a sounding board and suggest different ways of looking at things.open. with a careers adviser or perhaps through your appraiser at work or your line manager. and you might well need to return to them as your ideas develop. Time It’s difficult to foresee exactly how much time you’ll need. 4 and 6. Ways of working Give some thought now to how you might work with these materials before you begin. Working through the activities at your own pace gives you scope for quiet reflection. perhaps when you’re not in the midst of your studies. skills. the basis of our original plans inevitably shifts. The best place to start is with yourself. Working with others can give you ideas. This book focuses on you because although organisations. Working through the activities should be challenging but rewarding. agencies. You might find it useful to link up with another person or a small group. To begin with.open. the more precisely you can specify what you want and communicate it to employers. make a note of the recommended sections: • I don’t know where to begin Look particularly at Section 1. This is a reference source that can stand on its own. find some of them particularly time consuming. and the more time and effort you put into them.uk/careers We recommend working through the workbook sections in order. positive and constructive you are. visit our website at www. the more productive they’ll be. then settle back secure in the knowledge that you won’t have to do it again.Career Planning and Job Seeking Workbook How to use this book Use this workbook to help you to: • Take stock • Review your career and life • Evaluate your aptitudes. Career planning has to be a recurring process – you can’t do it once and for all. The workbook outlines the practical steps needed for looking for a job. • How should I use the internet in looking for jobs? Look at Section 2. 4 and 5. Whatever approach you decide on. Keep your activities as you work through them. working with a partner or friend. • Will my age be a problem in changing career? Look at Sections 2. designing a curriculum vitae (CV) and presenting yourself at interviews. interests. but you could become distracted by the mechanics of the process. You could take a relatively informal approach. As we make changes and as circumstances change around us. but it also complements information on our careers website. completing application forms. putting your CV together or preparing for an interview. It is you who will be in the work situation.ac. If you have particular concerns If you recognise concerns of your own – you may find more than one – in this list. the most important influence on your career and life planning is you. and • Begin to plan how you might achieve it. You may To find out more. • How should I update my CV? Look at Section 4. make sure it’s one you’re comfortable with. they can’t make things happen for you Remember. This book invites you to recognise your own qualities and abilities. The more open minded. support and encouragement. values and personal needs • Decide what you want to achieve. planning a strategy. so that you can build a sound foundation for later steps in reviewing your career.

01 .

your education.open. The section starts by asking you to look back. You’ve gained knowledge and skills from your experiences.open.2 What work would suit me? 13 Remember that you may have potential that has yet to be developed. so that you can learn new skills or take up more enjoyable. This section will help you to develop your self-awareness. after exploring them. The questions are: • Who am I? What were my early influences and decisions? • What are my main achievements? • What roles do I play in life? • What have I learnt in my spare time? • How big a part of my life is work? • What work experience have I had? • What roles do I play at work? • What sort of person am I to work with? • What am I good at. Some of these resources and links are provided by The Open University and some by external agencies such as Graduate Prospects www. Try to keep an open mind when considering future possibilities.ac. less well-paid work.prospects. Your past has shaped you through your family background.1 What am I like? 8 1. there’s good reason to. They offer different ways of considering what you’re like and what you can do. visit our website at www. This is the first step in the career-review process.uk/careers 7 . work and leisure activities.ac. You may find that some seemingly unchangeable things can be changed. At intervals you’ll be asked to ‘pause for thought’ and note down your responses.uk To find out more.ac. You might be able to reduce your mortgage by moving to a smaller house or a cheaper area.uk/careers Here you will find links to lots of different activities and resources to assist in career planning and job seeking. and learnt how you cope with things and respond to different tasks and challenges. for example. training. as far as work is concerned? • What do I really want from work? • How well does my present (or last) job meet my needs? • What kind of work would I like to do? You may like to try out some of these activities in writing using this section. and consider the questions ‘What am I like?’ and ‘What can I do?’ It will help you to review your life and work experience and the skills and qualities that have grown out of them.Career Planning and Job Seeking Workbook Knowing yourself In this section 1. however. and reject them only if. The activities in this section ask you to think about a series of questions as a beginning to your career review. take a clear view of your career and life. that some of the activities (and others) are also available online on the Careers Advisory Service website at: www. Note. This kind of self-knowledge is the soundest basis for making decisions about your future.

Another noted that all his positive job changes followed disappointments in his private life. This activity can help you to gather insights that can influence your future choices. and he saw that each disappointment motivated him towards a change and offered opportunities.1. Diploma) Daughter Bought flat (Improvement Grant) Bought house – garden-mortgage! Changes in company policy (new job. showing high and low points at different times of your life.ac.Career Planning and Job Seeking Workbook 1.1 What am I like? 1. this activity revealed to one person that all her high points were associated with praise from others and her low points with geographical moves. visit our website at www. consider it as a whole. Note down key events. project engineering) NOW Hospital (appendix removed) Left School (apprenticeship) Promotion (problems due to lack of experience Father died Moved sideways (into sales and marketing) Company hit hard time (redundancy) LOW POINT The lifeline exercise can result in a lot of emotions coming to the surface as you review your experiences. Pause for thought Would someone who knows you well have drawn your lifeline differently? What would that person have said? 8 To find out more.1 Who am I? What were my early influences and decisions? The two activities in this section will help you to develop an overview of your career so far. A third recognised someone else as consistently and unobtrusively acting as a mentor. Activity 1.1 In this activity you’re going to draw a ‘lifeline’.uk/careers . marriage. Think about the feelings aroused by each experience and answer these questions. and to consider how your early history contributed to it. to help you think about the pattern of your life. and to discover aspects of yourself that you might want to develop or change. noting any thoughts or ideas that occur to you: • What does the lifeline say about you and how you’ve lived your life? • Are there recognisable themes that have run through your life? • Is the pattern generally up or down? Is it steady or changeable? What sorts of incident were associated with the highs and lows? Are the highs generally associated with your own choices and the lows with the unexpected? Are there some experiences you cope with easily and others that really throw you? • Are there any lessons to be learnt? For instance. retirement and so on. children. You’ll be asked to refer back to your lifeline later on. Moved House HIGH POINT Secondary School Qualified (production engineer) Marriage Son Became management trainee (part time study. You may find it useful to talk through any difficult emotions with someone you trust. Put them in the form of a diagram like the one here. Example When you’ve drawn a lifeline that reflects your experiences. such as education.open.

ac. visit our website at www. school sports or activities you took part in. experiences you had. The activity may take some time. the area and house you lived in. such as strong aspects of your personality or talents.uk/careers 9 . your role in the family. what your parents expected of you. Make notes under the headings below.open. was one of your parents a mechanic or another a teacher? 5 Any further education or training What did you do? How did you choose it? How did you get on? What prompted you to begin studying with the OU? 2 What do you remember about your early childhood? For example. the subjects you were good at and enjoyed. 3 Schooling List the schools you went to. say something about any occupational influences on you. Some of this information will be useful when you put your CV together (see Section 4). how you saw your teachers. family lifestyle. why and how you arrived at where you are today. Maybe you had various abilities but developed one rather than another – sporting ability rather than artistic talent. For instance. concentrating on your childhood and school life. 4 Teenage years What activities were you good at or did you enjoy? How did your friends see you? What were you like as a teenager? What did you want to be? 1 Family influences If applicable.2 This activity brings out some of the early themes from your lifeline. Looking back. how you got on with other children. how your teachers saw you. activities you participated in. perhaps. and you might want to return to it later to change or add points.Career Planning and Job Seeking Workbook Activity 1. Pause for thought Now spend some time considering what your notes say about you – what you’re like. You may see themes appearing. could you have made different choices? Make a note of any insights you’ve gained through remembering and reflecting. To find out more. with dates.

things you do in your spare time.3 Looking back at your lifeline. visit our website at www.open. passing your driving test on the fifth attempt may say a lot about your staying power and determination. passing all your exams first time may say that you’re an excellent student. They could be workrelated or to do with relationships. recent or a long time ago.Career Planning and Job Seeking Workbook 1. For example. note the achievements you’re most proud of and what they say about you. It can be a particularly useful approach if you haven’t had much formal experience like paid work – it’s easy to assume that skills gained outside work somehow don’t count.1. Set them out in the table below.ac. Activity 1. 10 To find out more.2 What are my main achievements? The activity in this section can help you to recognise skills and qualities that you might not always be conscious of. My achievements 1 2 3 4 5 What they say about me 1 2 3 4 5 Pause for thought Which of the skills or qualities you’ve listed could be used in a work situation? What kind of work? The chances are that you’ve highlighted ‘transferable skills’ and qualities that would be welcome in many kinds of work.uk/careers .

time management.ac. By chairing meetings of a club. Activity 1. If you enjoy DIY. you’ve developed not only practical skills but planning and organising skills as well. visit our website at www. How do you feel about them? Which do you most enjoy using? How could you use them in work? To find out more. Each role demands different skills.4 Now complete the table below. My main roles 1 2 3 4 5 Pause for thought Looking at all your roles. this is a particularly useful exercise if you have little work experience to draw on. cooking. time management. As a student. communication and keeping to schedules. and so on. delegating. working group member. are you surprised at the number of things you do and take for granted every day? Look at the skills you’ve listed. You may be an employee (team leader.Career Planning and Job Seeking Workbook 1. Circle the ones that are particular strengths. You may take part in voluntary work (counsellor.1.3 What roles do I play in life? Another way of looking at your skills is to consider the roles you’ve played in your life. you develop skills of briefing and dealing with people as well as those of managing meetings. You may be a parent (cook. If you are a parent. as many skills are learnt outside paid work. Again. project manager).uk/careers 11 . you have needed to develop skills of budgeting.open. you need skills of learning. listener or organiser). gardener and household manager).

although you may not have financial responsibilities at work you might be treasurer to your local darts team or do the audit for the youth club funds. visit our website at www. what would you now say are your main strengths and weaknesses? They can be skills. Activity 1. My main strengths 1 2 3 4 5 6 My main weaknesses 1 2 3 4 5 6 12 To find out more. What are the possibilities in your interests? Swimming? DIY? Photography? Have you held positions of responsibility in any of them? What have you contributed to your household for instance? Can you see any interests or hobbies that might be helpful to future work plans? For example.4 What have I learnt in my spare time? What hobbies do you have or have you had in the past? You may not turn your hobby into a career. Remember that strengths can be built on for the future and weaknesses can be reduced by your efforts.open. they need not be barriers to the future. abilities.1.ac.uk/careers . personal characteristics or interests.Career Planning and Job Seeking Workbook 1. but your spare-time activities could help you to demonstrate skills and qualities. What have you learnt about yourself? Bringing some of your answers together.5 My main activities outside work are (or have been) 1 2 3 4 5 Review Think about what you’ve done so far in this section. It’s easy to forget that leisure activities can give us as many skills and abilities as work.

you would put your social life before work. You have some concern about doing well and making progress. How does this feel? Is it right for you or would you like to change this aspect of your life? To find out more. visit our website at www.2. and might be seen as ‘laid back’. but you don’t let work rule your life. you would always put work first and aim high in your achievements.uk/careers 13 . think about your approach to activities or projects. for example. This is something that varies from person to person. At the lower end of the scale.6 Rate each of the following statements Use this scale – try to avoid choosing 3 if you can: 5 4 3 2 1 Always true Usually true Neither true nor untrue Usually untrue Always untrue Add up your scores From the odd-numbered questions From the even-numbered questions Take the ‘even’ score away from the ‘odd’ score (even if it produces a minus score) What did you score? If you have a plus (+) score The higher your score.Career Planning and Job Seeking Workbook 1. If you have a more central score You keep a balance between work and leisure. You may have found yourself in a post that takes over and leaves little time for family life. or you may prefer something that can give you a better balance between work and home life. The next activity can help you to think about this.open. have little concern about getting on in your career. even workaholic. you need to be clear about how important work is to you. the stronger your ambition. it’s time to think about work. or you might avoid positions that regularly eat into your leisure time. You might be highly ambitious. You might even be seen as ‘workaholic’! If you have a minus (–) score You don’t see work as the most important aspect of your life. Activity 1.1 How big a part of my life is work? Before considering what you want to do. If you don’t have much experience of paid work. If you scored +20. 1 I always aim high in my work 2 My ambition isn’t necessarily to get to the top 3 I set myself difficult goals to achieve 4 I don’t like to let work disturb my social life 5 I want to do well at whatever I’m doing 6 Being a success in life isn’t too important to me 7 I like being seen as dedicated to my job 8 I don’t like to aim too high 9 Work always comes before pleasure 10 People wouldn’t describe me as very ambitious Pause for thought Think about the way you scored in this activity. 1.2 What work would suit me? Now that you’ve spent some time considering the skills and qualities you’ve developed through experience.ac. for example if you scored –20.

Career Planning and Job Seeking Workbook 1. Many will be ‘transferable skills’ that you can use in other situations. If you have limited or no experience of paid employment.7 1 List the jobs you’ve had.open.ac. enjoyable or rewarding? Why? 6 What were your particular achievements? 7 How did you get on with the other people? 8 What was your style of working? 9 Were you known for particular things? 10 What were you most proud of? 11 What were the things you disliked or found frustrating? Pause for thought Look back at what you’ve written. The next activity helps you to explore your experience. unpaid or voluntary) by noticing how you feel about different tasks and respond to work situations.uk/careers . but it’s easy to take yourself for granted and not recognise the wide range and high level of skills and abilities you have. 2 For each job. Do you see any patterns? Can you see particular strengths or areas of difficulty? Do you enjoy some things more than others? Do others turn to you for help with particular things? 14 To find out more.2 What work experience have I had? Most people would agree that work experience is very important when considering future directions. make a similar list of unpaid or voluntary experience for example. You may also have learnt from others.2. with dates. what factors seemed important in deciding to take it up? 3 For each job. note the range of tasks or activities you had to do. 4 Did you have to deal with any difficulties? 5 Which tasks or activities did you find most appealing. Did you volunteer or were you directed into it? If you had some choice. or how well you perform particular activities in comparison with other people. The activity may take some time. helping readers at school. Activity 1. and you might want to come back to it later. fundraising for a charity or involvement in a conservation project. note how it came about. delivering ‘Meals on Wheels’. either through formal appraisal or from informal comments and reactions. and will be useful when preparing for interviews (see Section 4). visit our website at www. You will have learnt a huge amount through work (whether paid.

If work hasn’t been a major part of your life. leave it blank.open. Can you think of any specific activities or actions at work or in non-work activities that show that they describe you? What evidence can you give to prove them? How do you feel about them? Which do you most relish carrying out? You’ll find this list useful when you come to preparing a CV. Work through each role in the list. if it isn’t a usual role for you. Activity 1. apply this to whatever activity has taken up a lot of your time. If you’re not sure or if it’s only partly true.Career Planning and Job Seeking Workbook 1.3 What roles do I play at work or elsewhere? This activity should help you to become aware of the skills and experience you’ve developed through the typical roles you play at work. visit our website at www. INITIATE IMPLEMENT MONITOR MAINTAIN IMPROVE CONTROL ALLOCATE SELECT DEVELOP CREATE ENHANCE DELEGATE SEEK ORGANISE SOLVE DECIDE LIAISE COORDINATE EXPLORE INVESTIGATE LINK SELL PLAN TEACH COMMUNICATE HARMONISE CHECK CAMPAIGN PERSUADE MEASURE SUPERVISE CHOOSE GUIDE MAKE TRAIN EVALUATE Pause for thought Look at the roles you’ve ticked.uk/careers 15 . put a tick beside it.8 Some work roles and areas of competence are listed below. Circle any that describe you particularly. All the words describe positive qualities.ac. Does it sound like you? If it comes to you easily.2. cross it out. completing an application form or attending an interview (which you will cover in more detail in Section 4). To find out more.

Activity 1.uk/careers . not easily upset (f) Tend to influence people (s) Ambitious to get on at all costs (f) 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 Average 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 Less 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 16 To find out more. socially confident (s) Pessimistic (f) Energetic (f) Solitary (s) Like lots of change and variety (t) Very much affected by events or people (f) Go my own way.open. come in top (f) Like persuading.2. visit our website at www. get anxious (f) Like deadlines and timetables (t) Usually take a leading role (s) Good with complex ideas or data (t) Demonstrative. caring for others (s) Always like to win. Try to use the full range of ratings from 5 (much more so than most) to 1 (much less so than most).4 What sort of person am I to work with? Your personality affects your style of operating in the workplace and the way you respond to situations. circling your position on the scale.Career Planning and Job Seeking Workbook 1.ac. Again.9 Work through the following descriptions. think more generally about your life if your workplace experiences are limited. deciding how you compare with other people. negotiating (s) Tend to worry. show feelings (f) Happy to be in charge of others (s) Prefer traditional ways of action (t) Equable. More Plan ahead and keep to it (t) Stickler for detail or accuracy (t) Easy mixer. act independently (s) More practical than theoretical (t) Determined (f) Sympathetic.

Pause for thought What have you learnt about your typical way of operating? What kind of work situation would be likely to suit you? To find out more. one is a stickler for detail while another is not too concerned about fine accuracy. There’s no right or wrong personality.9 continued Now look over your ratings. If you think about your colleagues you’ll be aware how they differ from each other. and to do with your drives and emotions (f). but you do need to take your own traits into account. Where did you score the most highly? Or did you score evenly across the three categories? For instance. A work situation that suits a very sociable person won’t suit someone who prefers to work alone. visit our website at www.uk/careers 17 .ac. the more opportunities you create for finding a situation that will suit you. some people are at ease giving a presentation while others find it very nerveracking. to do with your approach to work tasks (t). While one is reserved.open.Career Planning and Job Seeking Workbook Activity 1. You can group them into those to do with relating to people and social situations (s). another is very chatty and communicative. The better you know yourself.

It’s useful to know this. others are skilful with statistics. rather than simply thinking through these questions. 18 To find out more. by reading and so on. The next activities are based on your own knowledge. as you learn through your own study.5 What am I good at as far as work is concerned? This section should help you to think about your aptitudes – what you can do and how well you can do it. You may have learnt more about your personality. It’s also useful as evidence when you’re completing a CV or attending an interview. needs and values. Activity 1. You can learn about your aptitudes from other people’s comments. Consider your answers so far. it’s helpful to reflect on your past as you approach a decision that will significantly affect your life. relation or a careers adviser. It’s also important for you to know what you’re good at. You might discover that your strengths are grouped in some areas rather than others. Perhaps you had to learn a new technique. initiatives you’ve put into practice. to have someone else with whom to talk through your answers – perhaps a friend. Then think about the knowledge and abilities you needed to apply in order to achieve the result. but it’s not a necessary connection. through taking psychometric tests (which are discussed in more detail in Section 4) or from your own perceptions of how well you cope with different tasks. but do use any other information you can get. for example. You can be good at something without particularly enjoying it.uk/careers . projects you’ve tackled successfully.ac. Review As you may be discovering. Some people have a creative imagination. Your discoveries might be to do with your skills and abilities or your attitudes. as it affects the work or the parts of a particular job that you can perform best. Some people have been taught or have learnt particular skills for themselves – competence in a computer language. others a photographic memory. There’s generally some connection between what we can do well and what we enjoy doing. etc. What have you learnt? It can help. ambitions. by going on training courses.Career Planning and Job Seeking Workbook 1. Others have specialist knowledge.open. temperament or way of dealing with the world. or perhaps you used or developed a skill you already had. as it enables you to recognise the talents you have and also to see whether there are gaps you want to work on.10 Look back at your list of achievements and what they say about you. by observing others. This question is of particular interest to employers. Now list some of your work/voluntary/domestic achievements. You should also remember that you’ll go on developing as you cope with different demands. You may have begun to gain more insights or realisations about your own nature. by trial and error. visit our website at www. such as accounting standards or employment law. What I achieved 1 2 3 4 5 Knowledge/abilities used 1 2 3 4 5 Pause for thought Examine and reflect on what you’ve put under the headings.2.

Career Planning and Job Seeking Workbook Activity 1. giving a presentation 6 Using the telephone effectively: few misunderstandings 7 Reading efficiently: readily taking in written information 8 Writing effectively. to encourage them to speak 5 Commanding an audience. The activity is grouped into skills which are of particular importance to employers. Be as honest as you can both in admitting lack of skill and in acknowledging your competence.uk/careers 19 . Rate each of the following statements Use this scale – try to avoid choosing 3 if you can: 6 5 4 3 2 1 Very high. visit our website at www. ability to convey information without confusion 3 Fluent speech. Try to use the full range of ratings. outstanding performance High level. not usually adequate No significant level of skills Communication Rating 1 Listening. generally able to do it quite well Reasonable level.11 This activity will help you to assess your skills in more detail. often referred to as ‘employability’ or ‘transferable skills’. just acceptable skills Very basic level. reliably perform better than average Good level.ac. matching style to purpose 9 Structuring reports and other written communications logically 10 Using a wide vocabulary accurately and appropriately 11 Speaking (accent and pronunciation) in a way that’s acceptable in a wide range of social situations 12 Spelling and grammar Total score To find out more. Consider how well you can carry out each one in comparison with other people. words flowing easily 4 Drawing people out. taking in what others say and checking your understanding of the information 2 Clear verbal expression.open.

teaching or coaching others 4 Delegating and managing others 5 Leading a work group. visit our website at www. uses and sources of loan finance 12 Operating costing system Rating Total score 20 To find out more. taking account of this in dealing with them 2 Getting on with a variety of people and building up working relationships 3 Instructing. motivating. assessing or appraising 10 Persuading. dealing with conflict 9 Interviewing. changing others’ views 11 Consulting and building agreements 12 Acting assertively (not aggressively) Rating Total score Financial activities 1 Understanding book-keeping 2 Preparing a budget 3 Using a spreadsheet 4 Understanding VAT and taxation 5 Producing a cash-flow forecast 6 Producing annual accounts 7 Carrying out a cost–benefit analysis 8 Interpreting management accounts 9 Working knowledge of volume and expenditure-related variances 10 Operating PAYE 11 Understanding types. encouraging. chairing a meeting 6 Encouraging.open.Career Planning and Job Seeking Workbook Dealing with people 1 Showing sensitivity to the feelings and needs of others.uk/careers . getting the best out of others 7 Counselling: helping with personal problems 8 Negotiating: mediating.ac.

hand-eye coordination 10 Understanding physical sciences 11 Understanding engineering 12 Maintaining or repairing complex equipment Rating Total score To find out more.Career Planning and Job Seeking Workbook Thinking and analysis 1 Using critical path analysis 2 Using statistics 3 Logical thinking. working out implications 4 Applying critical ability in recognising potential weakness or problems 5 Making logical use of facts or information 6 Using mental arithmetic. practical problems 9 Using manual dexterity. visit our website at www.ac. estimating orders or probability 7 Flow-charting 8 Rational decision-making 9 Carrying out analysis and evaluation 10 Researching and gathering information 11 Carrying out mathematical operations 12 Carrying out stock or inventory control Rating Total score Technical/practical 1 Competence in using tools and technical equipment 2 Understanding data-processing equipment 3 Applying craft or technical ability 4 Aptitude for diagnosing mechanical or electrical faults 5 Constructing or assembling materials or equipment 6 Understanding current technical developments 7 Using laboratory equipment 8 Dealing with tangible.uk/careers 21 .open.

layouts. intuitive or imaginative 6 Developing others’ products or ideas 7 Writing with imagination or creativity 8 Seeing new possibilities or openings 9 Appreciating new or unconventional aspects 10 Visualising: imagining how something will look 11 Working creatively with shapes.uk/careers . systems. visit our website at www. filing system or recording procedures Rating Total score 22 To find out more. colours. events or courses 5 Being insightful.open.Career Planning and Job Seeking Workbook Creative/innovative 1 Generating alternative solutions to problems 2 Creating original ideas 3 Improvising or adapting for other purposes 4 Designing new things. sounds and patterns 12 Innovating and improving procedures in your own field Rating Total score Administrative/organisational 1 Managing your time 2 Planning systematically 3 Operating procedures precisely 4 Making things run like clockwork 5 Handling in-trays efficiently 6 Meeting deadlines 7 Producing clear operational structures 8 Developing resources to achieve objectives 9 Organising working time 10 Monitoring procedures and progress 11 Making detailed plans of action 12 Having a well-organised work space.ac.

visit our website at www.Career Planning and Job Seeking Workbook Summary Now add up all your total scores. Recognising the skills you have to offer is key in being able to market yourself to an employer (see also Section 4). Write them in this space: Communication Dealing with people Financial activities Thinking and analysis Technical/practical Creative/innovative Administrative/organisational Total score Circle the skills that you’d most like to use in the future. but would like to develop.ac.uk/careers 23 . Look at the skills you scored most highly in and those you most enjoy. Remember that skills can always be developed simply by using them more. To find out more. the greater the variety of job options open to you. Now look through the original ratings to see whether there are skills you’re not yet very competent in.open. you can use the information when you come to consider alternatives. and that the wider the range of skills you have. List those here: Pause for thought What does this activity tell you? Are there any surprises or does it confirm your expectations? Either way.

though. expensive possessions Expressing ethical code or religious beliefs Using talents. keeping moving. the next step is to recognise what you’re satisfied with and what you’re dissatisfied with. developing skills Being part of an important organisation Having lots of stimulus. a manufacturing company. think. business and trading Value AUTONOMY VARIETY INTELLECTUAL SOCIAL ECONOMIC SPIRITUAL USING ABILITIES COMMITMENT EXCITEMENT AUTHORITY AESTHETIC ADVANCEMENT ALTRUISM COMFORT CREATIVITY PHYSICAL COMMERCIAL Rating Pause for thought Does this make clear your reasons for wanting to work? Does it suggest the kind of work you like to do or the type of organisation you feel most at home working for? Clearly. career progression Helping or caring for others Concern for surroundings or location Being original.ac.12 Rate the values below for importance. places Scope to learn. developing new ideas Activity. not to limit yourself by concentrating so much on restrictions that you achieve less than you might. visit our website at www. independent action Change or variety in tasks.uk/careers . 4 Very important 3 Important 2 Less important 1 Not important Description Making decisions.6 What do I really want from work? Now that you’ve thought about who and where you are and the skills you have.Career Planning and Job Seeking Workbook 1. a financial institution and so on will each have a different ‘feel’ as a place to work. handling things Taking risks. people. a charity. 24 To find out more. a newspaper office. study. This doesn’t mean that you can achieve everything you wish.2. excitement. as restrictions of one kind or another will limit everyone’s range of choice. some kinds of work have more to do with ALTRUISM and others with ECONOMIC or CREATIVE values. Activity 1. Try to think through which would suit you best. a local authority. Try to use the full range of scores. It is important. analyse Making friendly contacts with others Large income. In the same way. thrills Having influence or power over others Enjoying or making beautiful designs or things Getting promotion.open.

Too little About right Too much Respect Most of us like to be thought well of and respected by others.open. Too little About right Too much Opportunity to use skills Most of us enjoy using and developing our skills and competence. consider the following. Equally. We all have our own preferred level of demand. closely controlled work is generally far from satisfying. chatting over coffee or working in a team. To find out more. For work satisfaction it’s important to feel that there’s some match between your contribution and the position you hold. Too little About right Too much Goals People function best when there are demands to be met. challenges to rise to. for example) can be stressful. but it’s stimulating to have some change and variation in the work environment. visit our website at www. It may begin to suggest either the kind of work you’d like to do or the kind of organisation you’d like to work for. Too little About right Too much Social contact Everyone’s need for contact is different.7 How well does my present (or last) job meet my needs? Activity 1. but on the other hand having a high level of responsibility (being a managing director.Career Planning and Job Seeking Workbook 1. being in a tightly defined job can feel restricting.uk/careers 25 . Too little Adequate Well paid Variety Individuals differ in the amount of variety they prefer. But having very high-level. complicated demands repeatedly made on us can be stressful. Too little About right Too much Opportunity for control Simple. targets to be achieved. but most of us get satisfaction from being with others. repetitive. Money Clearly. inadequate income causes many problems and dissatisfactions. Too little About right Too much Pause for thought Which of these are the most important to you? Answering that may clarify sources of satisfaction and dissatisfaction in your current or most recent job. Note any ideas that occur to you. Too little About right Too much Clear boundaries A work situation where boundaries aren’t clear can cause uncertainty and conflict.13 To complete your examination of job satisfaction or dissatisfaction. Circle the level that applies to your present or most recent job.ac.2.

26 To find out more.14 Review You’ve now considered the reasons why you work (other than financial necessity) and which things you most enjoy doing. agree with your beliefs in general and allow you to express your personality. Take time to reflect on the results of the activities in this section. Any significant mismatch is likely to leave you feeling dissatisfied or stressed or becoming cynical about your job.Career Planning and Job Seeking Workbook Activity 1.open. it’s important that it should be fulfilling. perhaps discuss them with a confidant and if necessary modify them. Note your thoughts here.uk/careers .ac. If your occupation is to ‘feel right’. visit our website at www.

Assume that you could do the activity if you wanted to.15 Look through these kinds of work and consider whether you would like to carry each one out. Try to imagine whether you’d like doing the others or not.ac.open. Tick Yes. You will have had experience of some of them. but only of your own preferences. you also need to consider your interests. Interests are to do with the things you find most appealing or enjoyable. visit our website at www. Not sure or No according to how you feel about each activity.uk/careers 27 .Career Planning and Job Seeking Workbook 1. It’s not a question of your ability or qualifications.8 What kind of work would I like to do? To help you decide on the kind of work you’d like to do. Yes 1 Supervise staff dealing with correspondence 2 Design a staff appraisal scheme 3 Monitor quality control activities 4 Keep up to date with computing developments 5 Put budgeting procedures into practice 6 Develop a marketing plan for a new service 7 Keep abreast of scientific developments 8 Write information booklets 9 Supervise process control staff 10 Organise renewal of insurance cover 11 Plan staff training schemes 12 Forecast drawing office work schedules 13 Find new areas for computer applications 14 Keep abreast of money market changes 15 Negotiate prices with suppliers 16 Plan research and development (R and D) 17 Handle public relations issues (PR) 18 Revise road delivery schedules 19 Plan introduction of new clerical procedures 20 Interview job applicants 21 Organise installation of an internal telephone system Not sure No To find out more.2. Activity 1.

Career Planning and Job Seeking Workbook Activity 1.15 continued Yes 22 Instruct computer users on procedures 23 Coordinate work of audit staff 24 Brief sales staff 25 Design new technical equipment 26 Collect and collate information 27 Supervise warehouse staff 28 Report on legal matters affecting the organisation 29 Set up a staff-grievance procedure 30 Plan equipment-maintenance schedules 31 Review data-processing installations 32 Monitor productivity of operations 33 Analyse effectiveness of advertising 34 Organise scientific research 35 Design publicity leaflets 36 Monitor productivity of operations 37 Implement new administrative procedures 38 Investigate staff turnover problems 39 Monitor laboratory testing services 40 Write computer documentation 41 Brief colleagues on effects of taxation changes 42 Report on sales performance 43 Produce design specifications 44 Manage external relations 45 Supervise a building-maintenance programme 46 Take minutes of meetings 47 Prepare a staff handbook 48 Carry out an energy usage audit 49 Deal with computing problems Not sure No 28 To find out more.uk/careers . visit our website at www.open.ac.

36. 54 To find out more. 45. 24. 20. 17. 30. 47 Questions 3.15 continued Yes 50 Prepare financial reports 51 Review a product range and pricing 52 Develop and improve mechanical or electronic equipment 53 Edit a newsletter or magazine 54 Improve plant layout to increase productivity Not sure No Scoring Give 4 points for each ‘Yes’ response Give 2 points for each ‘Not sure’ response Give 0 points for each ‘No’ response Now add up the scores for the groups of questions shown here: Total Group A Group B Group C Group D Group E Group F Group G Group H Group I Questions 1. 28. 49 Questions 5.Career Planning and Job Seeking Workbook Activity 1. 37. 18.ac. 25. 51 Questions 7. 35. 40. 10.uk/careers 29 . 29. 27. 26. 46 Questions 2. 15. 13. 11. 38. visit our website at www. 43. 31. 53 Questions 9. 39. 21.open. 32. 33. 14. 42. 48 Questions 4. 16. 50 Questions 6. 52 Questions 8. 23. 41. 12. 44. 22. 34. 19.

prospects. craft and natural environment areas.g. It doesn’t include artistic. electronics engineer.g. Access Prospects Planner via the Prospects website by logging on to: www. visit our website at www. Alternatively. Before carrying on. 30 To find out more.ac. you’ll need to register.open. and motivations. Prospects Planner. Activity 1. laboratory technician D Data processing e. like similar programs. retail buyer.g. primary teacher. database administrator E Accounting/finance e. dancing. management accountant. librarian. health service manager B Personnel/training/education e. creative. Use Section 2 of this workbook to help you research the results you have got in the above activities. the pattern may suggest a move to a different area of work.g.Career Planning and Job Seeking Workbook Activity 1. The result may be no surprise. tax inspector F Marketing/sales/purchasing e. sales manager G Scientific/engineering/research and design e. architect H Information/communication e. quality assurance manager. It will then match your profile with an occupational database to produce a list of job suggestions for you to consider. Simply click on Login/Register in the My Prospects account box on the home page and go from there.15 continued What your scores mean Your scores relate to different kinds of work activity: Score A Administrative/legal/secretarial e. charity officer. doesn’t tell you what you should do. even if in a different kind of organisation. transport planner. do take account of them in considering your future.uk/links/Pplanner First.g.g. interpreter I Operational/production/distribution e. nor those that depend on performance skills such as acting. This is an online career-planning tool that will help you explore your skills. recruitment manager C Technical support e.g. IT consultant.g.16 You may also find it useful to work through Prospects Planner. It might be that you work or have worked in your highest-scoring area and enjoyed it. but it will give you a starting point to explore areas of work that may interest you. If so.ac. playing a musical instrument. interests. production manager Write in your total score for each group. this is a reassuring confirmation and suggests that you should consider continuing in that or related work. The list of interests we’ve considered in this activity reflects common graduate and managerial areas of work. If you have interests outside this ‘managerial scheme’.g.uk/careers . you might find it helpful to look again at the section on the roles you play in your life and any possibilities you noted there.

You should by now have a much clearer picture about: • • • • Your aptitudes Your skills and interests Your achievements and experience Your values At this stage you might like to discuss things either informally with a trusted friend or formally with a careers adviser.open.Career Planning and Job Seeking Workbook Review Read through the results of your work and reflect on the notes you’ve made. Now complete the summary chart below. Summary chart What am I good at? Write down the aptitudes that you’d most like to use What are my main work values? Write down the values you’d like to fulfil What would I like to do? Write down the occupations or job areas you’d like to work in To find out more.uk/careers 31 .ac. you may want to look at Section 6 ‘The next steps’. or you might prefer to move on to the possibilities that this knowledge could open up for you in Section 2. When you’ve done that. visit our website at www.

uk/careers .open. and the kind of environment you’d like What other aspects are important to me? Write down any other factors that are important to you. etc. What changes would I like to make? Write down some changes you would like to make to help in your job searching 32 To find out more. such as location. organisational structure. travel.Career Planning and Job Seeking Workbook Summary chart continued How would I like to work with people? What kind of environment? Write down the kind of contact you’d like to have with people. visit our website at www.ac.

You could take a look at the Windmills website.co.uk/careers 33 . however.ac. You may find it useful to complete this section before you book an interview.uk To find out more. You may prefer. good luck with the next step! Further resources Try these resources for developing self-awareness.Career Planning and Job Seeking Workbook You may wish to talk over some of your initial thoughts with a careers adviser before you go on to the next section.windmillsprogramme.open. Windmills consists of seven stages or ‘tactics’. people. You need to register (free) to use it at: www.uk/careers Whichever route you choose. The tactics you will find most relevant at this stage are: • Tactic 1: Focusing your skills – self-reliance. It covers job roles at all levels of responsibility rather than those just at graduate level as covered by Prospects Planner.learndirect-futures.open. to explore further by continuing to read the remaining sections in this book or by looking at information and activities on the Careers Advisory Service website at: www. It will help if you’re feeling uncertain about where your career is heading and is very useful if you have some work experience but feel as if you are currently under-employed.ac.com Learndirect Futures is another career interestassessment website that generates job suggestions. general and specialist skills analyses • Tactic 2: Finding your ideal job – includes a motivation assessment You can access the website at: www. The content of Section 1 can provide a really useful starting point to an individual consultation with a careers adviser. visit our website at www. This is a virtual career coach which teaches individual career-management skills. which OU students can do by contacting your regional centre.

02 .

(In fact. or for jobs that don’t fit your needs or meet your expectations. the recruitment process will be quite different. What information they do have can often be based on personal experience or rumour.1 A typical strategy A strategic approach pays dividends.ac. the only thing they might have in common is that they probably use an interview during the selection procedure.open. a key fact you need to grasp immediately is that it is vital that you plan your strategy for job hunting in order to get the job you want. So. • Don’t forget that you need to review and evaluate your progress from time to time.uk/careers 35 .1.2 Career Planning and Job Seeking Workbook Exploring possibilities In this section 2. so be organised and systematic. • Get a general view before you start to draw up a shortlist.2 2. work through Section 1 ‘Knowing yourself’ before going any further. 2. and be prepared to ask for comments on how you’ve done.4 2. This means that you must be flexible enough to adapt your approach to the diversity of methods used by potential employers. where and how often vacancies are advertised.3 2. The local sawmill is likely to approach the task differently from a multinational advertising agency. you will be able to focus much more accurately on what you need to do to achieve your goal.5 Planning your strategy 35 Graduate-level jobs 36 Creative job search 38 Finding vacancies 38 Building a network of contacts 43 2. Are graduates usually recruited? Are there formal channels? What are the essential qualities sought in candidates? How do you match up? • Apply for jobs and attend interviews. visit our website at www. A typical strategy means that you will: • Consider all the opportunities open to you: public. when. We are assuming at this stage that you know what you want to do. jobs and developments in sectors you’re interested in. • Look into and follow up all sources of information. Another key fact you need to understand is that different sectors and employers have their own traditional methods for recruiting. It’s also important that you don’t spend valuable time applying for jobs where you have little chance of success.) Otherwise. To find out more. Always keep copies of your applications. As a result. If you haven’t yet got a clear picture of the kind of work or job you want to pursue. rather than carefully organised and systematic. By planning your job-search strategy.1 Planning your strategy Many job-seekers actually have very little knowledge of how the job market works and how people are in fact recruited. • Do some research: find out how.1 2. private and voluntary sectors. people’s job-seeking methods can be disorganised and inefficient. • Build up a file of background information about companies.

prospects. press releases etc. As you research the main occupational areas that interest you.open.2 Information Information is an essential tool in job hunting.uk/careers . details of salary bands.ac.open.uk/careers/links • Personal contacts can be invaluable: tutors. • Use local career libraries. To review your progress: • Consider what appears to work and what doesn’t. representatives from professional bodies. • Use a range of job-search methods. • Acknowledge those who have helped you – quick telephone calls or thank-you notes may pay dividends. The fuller your awareness of the opportunities open to you. websites.2. useful company and sector contacts. File copies of letters and applications and record the progress on each one. job descriptions and person specifications. for all graduate job-seekers and job-changers. and don’t forget to follow up useful contacts from job advertisements.ac. look into trends in the area.Career Planning and Job Seeking Workbook 2.3 Review your progress Keep records of all contacts and applications you make. look at the OU Career Links scheme where you can talk to a ‘career helper’ from the OU community at www. 2. solicitors or research scientists. employment seeking strategies have had to be flexible and responsive to the employment market. Modern graduate occupations Since the expansion of higher education in the 1960s.1. so that you can present yourself effectively. useful articles. and ask yourself why. The dramatic reductions in graduate recruitment during the recession of the late 1980s and early 1990s and the rise in the numbers of people studying for a degree have meant that. As large numbers of graduates enter an increasingly diverse range of jobs. 2 36 To find out more. but the nature of the graduate’s experience and aspirations. relevant journals. it’s becoming increasingly difficult to define exactly what’s meant by a ‘graduate job’. 2. professional bodies. and capable of learning new skills. • Get to know the main sources of information about careers and jobs. journalism or social work. • Be realistic about the skills and experience you have and those you need to acquire. • Keep notes of your conversations. Research conducted by Elias and Purcell in 2004 (Seven Years On: Graduate Careers in a Changing Labour Market.uk/links/SectorBs 2. for example. It’s becoming apparent that it isn’t always the classification of the job that’s important. This is still so. The graduate has to be an expert in a very specific area. alumni. However. regional representatives.1 What is a ‘graduate’ job? One of the main reasons employers recruit graduates is that they expect them to be more flexible. • Set up a file of job information. sample advertisements. the graduate labour market boundaries are blurring. both on the number of people employed and on the work that they do. fellow students. www. • Be prepared to persist. there has been a development of new professional areas requiring graduate-level qualifications. A high level of interactive and communication skills is usually required for these areas in addition to having received training in the specific area. They’ll all have a bearing on employment. for instance. • Constantly reassess your assumptions about questions such as your mobility and your job preferences. and graduates are now entering a much wider range of jobs.ac. You need to find out as much as you can about the job(s) and the companies you’re applying to. • Follow up this information by talking to professional careers advisers and people in the job areas that interest you.uk/links/ CSDSevenYears) grouped graduate jobs into five distinct categories: 1 Traditional graduate occupations Established professions for which a degree has historically been required. specialist and general trade directories. more adaptable to change. visit our website at www.1.2 Graduate-level jobs Another important aspect of any job-search strategy is to consider your options realistically in the context of the current and future employment market. • If you are a student.ac.prospects. and the more you know about each possibility. You can do this by exploring jobs in sectors on the Prospects website at www. the better the choices you make will be.

2.2. For more information on SMEs go to: www. Many are in nongraduate jobs but using the skills that they have developed as a result of their studies. nursing.prospects.uk/links/SectorBs Destination of Leavers in Higher Education in the UK Each year universities in the UK are required to ask their graduates about what they are doing and how studying has changed or developed their careers.ac. Some are relatively new occupations whereas the nature of others has changed so that an increasingly common route into them is via a graduate level qualification (for instance. At the beginning of 2002.5 per cent. there were 3. Non-graduate occupations Increasing numbers of graduates don’t immediately enter the ‘graduate labour market’. Most jobs in this category don’t usually ask for a degree but have some areas that are deemed as ‘specialist’ and increasingly ask for a degree at entry – for example. a growing proportion of graduates find their first jobs in small and medium-sized enterprises (SMEs). This data is published annually and can be seen at www.ac. the data shows the unemployment figure for OU students from the 2003/4 survey to be 2.8 million SMEs in the UK and it is predicted that they will create a further 2 million jobs by 2010. Here are some ideas on the difference between working for SMEs versus blue-chip organisations: SMEs • • • • • • Fastest growing sector of UK economy Local Early responsibility No formal induction Less red tape and bureaucracy Lower starting salary Blue chip • • • • • • Easily identifiable opportunities National Small cog in big wheel Structured training programme Formal structures embedded Perks and higher starting salary To find out more. marketing. In fact.ac.uk In 2004 unemployment among all students was 6. What sort of organisation are you suited to? You need to consider what type of opportunity might be right for you and think about the pros and cons of working for an SME or a large blue chip company. According to the Graduate Experience 2002 Report (DTI. Although we know that OU students start from a different point as many are working while they study. The ability to access and use specialist information is an additional skill for these areas. visit our website at www. environmental health).uk/links/wdgd and on the Teaching Quality website at www.tqi. Barclays) only 14 per cent of respondents had a place on a graduate training scheme with a blue chip employer. engineering.ac. Niche graduate occupations This is an expanding area.prospects.Career Planning and Job Seeking Workbook 3 4 5 New graduate occupations These reflect changes in technology and organisational structures and priorities.open. There are many instances of graduates in these occupations demonstrating their potential and developing their initial role to fit their skills.2 New and expanding opportunities for graduates Structured graduate programmes still exist with large ‘blue chip’ companies but competition is fierce and fewer graduates now enter through these schemes.uk/careers 37 . retail management.1 per cent six months after leaving. graphic design.

Be clear about what you’re offering to do. which were discussed above in Section 2. • Develop an excellent CV and application letter. • Think about doing voluntary work. this hidden job market increases as some employers shy away from the administrative burden of dealing with the overwhelming number of responses their recruitment advertisements produce.2.3 Creative job search The career-review process isn’t something you do once and for all and then never do again. and be sure to get constructive comments on your applications and overall approach (you will find out more about recruitment and executive search agencies in Sections 2. You may want to ask to meet people. and what benefits you hope to gain from the experience. SMEs. So. Learn how to use the telephone effectively – there’s some advice about this in Section 2.5.open.ac. in particular. or talk to them in person.4 Finding vacancies When it comes to job vacancies. The best advice is to start as early as possible and be creative in your job search. 38 To find out more. Today’s labour market is increasingly diverse. a partnership between employers and higher education institutions – look at www.Career Planning and Job Seeking Workbook 2.9 and 2. in times of recession. • Find out about getting appropriate training or study with work experience.2). Consider what you can do for them. or redefine old ones • because an organisation doesn’t recruit enough graduates to warrant much expenditure of effort or money on advertising • because of the volume of unsolicited applications • when an organisation doesn’t particularly demand a degree. skill development and knowledge of the industry or job area. qualities and experience. None of us can predict what kind of jobs might be available in the next few years. Try to contact the person who makes the decisions and might be interested in your talents.2. including those in organisations you’ve already worked for (if any).uk • Don’t forget the increasingly important nontraditional graduate recruiters (small and mediumsized enterprises – SMEs. how long for. you need to play by a set of new rules. they are classified as either ‘open’ or ‘hidden’. may not advertise so as not to be inundated with applications. Most of us need to review our careers now and again to take account of changes in ourselves and the opportunities open to us.uk/careers . [Adapted from the AGCAS booklet Job Seeking Strategies] Pause for thought Ask yourself what you can take forward from these ideas.1 Applying for hidden jobs Hidden jobs are produced: • by organisational changes that make old jobs obsolete and create new ones.org. This may give you an identifiable edge in the job market.4. it’s estimated that 7 out of 10 jobs are ‘hidden’. Make sure they keep you in mind for suitable vacancies. how can you do a creative job search? Here are a few essential steps to get you started: • You need to ‘market’ yourself. To succeed. 2. and to foster contacts.5. • Find contacts in the sorts of organisation and job you’d really like. • Don’t limit your marketing to letters of application. • Cultivate well-placed. See Section 2. Consider temporary or part-time work to enhance your marketability. visit our website at www. What will your job search strategy look like? 2. knowledgeable people.10).4.6 for details. in that they are never even advertised! Often. • Use employment agencies. • Investigate the possibility of employment through a ‘Knowledge Transfer Partnership’. but prefers specific skills. In fact. • Use the internet to research into companies and job vacancies.4. • Use the contacts you’ve made to get opportunities to work-shadow or to carry out job study interviews that will give you useful knowledge. and customise them with a particular opportunity or employer in mind (see Section 4 ‘Getting the job’). but don’t let them use you.ktponline.

You must prepare a thoroughly argued case to prove that the cost of employing you is more than outweighed by the benefits. and how you would improve. You want a meeting: say so clearly when you write. Prove that they need your abilities and would benefit from your expertise. Be prepared to negotiate. • Give a specific reason for contact Have a peg to hang your letter on. follow up by telephone. To find out more. and concentrate on those. even open jobs are hidden during the early stages.4. You’re not sending out a mail drop or a circular letter. You decide which organisations. Treat the employer as a client. • Always follow up If you hear nothing within two weeks of writing. The effective job-seeker must tap the hidden market by making speculative approaches to prospective employers. Marketing yourself means keeping ahead of the competition.kompass. And be sure you can deliver the goods! • When you meet Be businesslike and professional in making your proposals. a very nervous jobhunter. perhaps to arrange a meeting through a secretary. 2. Your letter. Prepare for the meeting as you would for a job interview. Be flexible. Remember.prospects.uk/links/occupations to see if there are any. • Look at company websites and find out more about them. Each approach must be tailor made and will take time to prepare. Check with the organisation to make sure that names.4. visit our website at www. job titles and addresses are correct. Economic. • Get a meeting No one ever got a job merely by writing a letter. technological and organisational change always affect employment patterns. The Writers’ and Artists’ Year Book.ac. while decisions are being made about internal versus external recruitment campaigns. Offer dates and times. for example. develop or help it become more effective.3 To make an effective speculative contact • Pick out likely targets Be discriminating and choose worthwhile prospects.uk/careers 39 . Yellow Pages. This approach isn’t comfortable for some people for example. • Contact a named individual Approach only the person who can take the decision to employ or help you (you might be asking for information rather than a job). 2. If a fulltime appointment isn’t practical.g. Speculative approaches can even create new jobs. sectors.2 Making speculative approaches Please note that making speculative approaches to companies is not permitted in Northern Ireland. Get any agreements – proposals or contracts – in writing as soon as you can. advertising space and so on. Demonstrate that they can’t afford not to employ you. nor appropriate in some areas of employment. telephone call or email must reach the right person.Career Planning and Job Seeking Workbook To find the kind of company that can use your skills and satisfy your needs: • Look at the resources suggested in this section. Familiarise yourself with its problems and needs. relocating? Use all your information sources and network contacts (which we will discuss in more detail below) to select a portfolio of companies. promotion and retirement continually create new job opportunities. Be prepared to fit in with the employer’s availability. Convince employers that you have exactly the skills they need to solve their business problems. com) • Specialist trade directories for different occupational areas. You’re not asking for a job or hoping there might be a vacancy. show where you can fit in. selection dates. jobs and areas most appeal to you. This approach gives you the initiative. • Consult the main directories in your local reference library. To get started try: • General trade directories e. showing how your abilities can contribute to the success of the enterprise. It isn’t enough just to wait for jobs to be advertised in the media. KOMPASS (www. reorganising. Turnover. Research the organisation. Does the profession you’re interested in produce one? Use www. ac. for instance. explaining what you offer and what you can do. Which organisations have the sort of position that attracts you? Who is recruiting. Consider what’s right for you and your ‘target’ area. teaching. You’re making a business proposition. Ask questions about the employer’s needs. Thompson Directory. there may be a possibility of employing you for a particular shortterm project.open.

4 Networking In the 2003/4 Destination of Leavers Survey. and familiarise yourself with the kinds of advertisement placed in each paper. you may need to look at them every day. Guardian. Elias and Purcell (2005) in Class of 99 (Study of the early Labour Market Experiences of Recent Graduates) highlight the value of networks for getting into new employment. start planning early in your job search. there’s no point in sending a CV. and responses may be slow and few. just keep in mind that research into how managers change to jobs with other organisations has shown that over half get an introduction through networking.thepaperboy. Show initiative by telephoning or emailing if you need to know more.Career Planning and Job Seeking Workbook • Take a long-term view It takes time to build up a mailing list. especially in particular companies • get an introduction to a key decision-maker in a company. During holiday periods. look for sources through www. Make a note of advertising patterns in your local press.uk/careers . August to mid-September and December. telephone or email for an application form. Independent. Even if you have no luck with a particular employer. At the start. Because advertising in national newspapers is costly. after an initial refusal. ‘Networking’ is the systematic use of personal contacts to: • gather information about an industry or company • discover hidden jobs. The best place to consult newspapers and journals is your local library or online if you have access to the internet. 40 To find out more. go to www. • develop further contacts to expand your network.4. Local and regional papers sometimes concentrate their job advertisements on Thursdays. always follow the instructions given.4. Remember every ‘no’ brings you closer to a ‘yes’! • • • • • The internet Newspaper. You may have to do some detective work if the advertisement doesn’t give a telephone number. If you are an OU student.6 Replying to advertised jobs If you reply to an advertisement. you may be referred or recommended to another. Use these meetings to get more information about the job market.5 Applying for advertised jobs Many jobs are of course advertised and here we look at where. but their relatively high advertising rates tend to restrict the salary range to the higher end.com 2. smaller employers often rely on local advertisements in the regional press because it’s less expensive and brings in a more manageable number of replies.uk/ careers and to the section entitled ‘Moving on’ and look at the ‘Advertised Jobs’ and ‘Virtual Employer Fair’ pages.open. You will find links to national and regional papers from www.7 Newspapers and journals You will find many job vacancies advertised in newspapers and specialist or trade journals. trade and professional journals Professional associations Recruitment agencies Executive search firms In all these cases. Daily Telegraph. Many employers send very poor information. 2. Make a note of the advertising patterns: you will find that most of the quality daily papers (The Times. Each employer you see is a new contact. Here you will find links to jobs notified to the OU Careers Service and access to other UK wide and local vacancies. advertising is reduced. • Persevere Occasionally persistence will pay off and. the day on which most papers are sold.open. about the job advertised or the selection methods they use. At first.uk/links/occupations 2.prospects. it may seem a little strange to seek out hidden jobs.ac. whom you can convince of your qualities as a candidate. Make the most of it. If you’re going to make speculative approaches. 21 per cent of OU students reported that they had got their job as a result of personal contacts and networking. If it says write. or none at all. as recruiters seldom place their advertisements more than once.5 below. Making speculative contacts can pay off in several ways. Financial Times) advertise certain kinds of work on particular days of the week. For now.4. visit our website at www. 2. The big Sunday papers advertise a variety of jobs. Advertised jobs can be found through: • The OU Careers Advisory Service We are currently developing services for students that advertise vacancies notified to us by employers. We will deal with networking in more detail in Section 2. Each rejection may be one step nearer to the job you want. you may be offered a meeting.ac. But experience supports the practical wisdom of doing so.ac. or to concentrate on particular companies just because they appeal to you.4.

Be clear. They often act for small to medium-sized employers that have no personnel or recruitment departments of their own.9 Recruitment agencies Recruitment agencies tend to deal with lowerlevel salaried positions. not to help you sort out your career plans.Career Planning and Job Seeking Workbook 2. the British Psychological Society and the Training and Development Agency for Schools.cbdresearch.4.open.uk/careers 41 . To find out more. Remember that it’s there to fill its clients’ posts.ac.com and in most major libraries. for example.8 Professional associations Many professional associations and institutions. Addresses and other details are in the Directory of British Associations at www. Services are free to you – the employing company is charged a fee. visit our website at www. usually a percentage of your first year’s salary. about what the agency is offering you. though. Many specialise in particular kinds of work or industry.4. have a regional education or training officer and sometimes specialist careers adviser whom you can contact. 2. and in some areas of employment (such as medical sales) they are almost the standard source of recruits. Some produce yearbooks and lists of members.

strath. Bear in mind that not all sites offer confidentiality.uk/graduatejobsearch/ index. They may interview you and construct a pen picture to go with your CV.uk/links/MyProspects 42 To find out more. and always include details of your former salary and the range you’re looking for. visit our website at www. As noted above.ac. They seldom divulge information about their clients.rec. If you decide to use a search firm. Try to make sure you use vetted or recommended websites only to post your CV. specialist IT skills. If they send you to an interview they’ll want to know how things went. Many sites change rapidly and there are no guarantees about the accuracy of the information displayed.com • The Recruitment and Employment Confederation is the national association for the recruitment and staffing industry. similarly. edited by Patricia Leighton. their role is limited by the high fees they charge to employers (typically 30–35 per cent of annual salary). You can access this at: www. They are of two main kinds: • Fee/assignment firms are given sole charge of a particular search.000. Most consultants limit interviews and initially are likely to carry out a telephone screening with you. entering it into the database of an organisation (usually recruitment organisations) that will either try to find a suitable match for you or allow an employer to search the information and perhaps select you for interview. or when commercial confidentiality is essential. As a result. Always try to cross-check information. While they are important in the market place. they’re worth considering if you have skills that are in short supply – accountancy is a particular example. published annually by Kogan Page. They receive enormous numbers of CVs and often don’t bother to acknowledge them. They get most of their fee whether the employer hires their candidates or not.badenochandclark. 2. • Contingency firms are paid only when the company hires someone they have presented.4.careers. the online news and CV-matching service that brings tailored information about jobs and career events to your email address and lets employers search your electronic CV. • Websites sometimes go online while still under development. Although some firms deal only with positions above £50.ac. send a CV and covering letter. The average search firm has only three or four consultants. if the website’s main interest is simply to capture personal details and sell on a CV.4. 2.10 Executive search firms There are more than 200 executive search firms in the UK. You can find this at: www. so if you apply to a large firm operating in many locations you need to send your CV to all of them. You can find addresses of search firms in The Daily Telegraph’s Recruitment Handbook.com Consultants often don’t share information with one another. they can be a useful source of information about how you were received by the client.Career Planning and Job Seeking Workbook To find out about recruitment agencies: • Making the Most of Your Recruitment Consultancy A guide obtainable from Badenoch and Clark recruitment consultancy at: www. There are also opportunities to ‘post’ your CV on the web.uk/careers .ac. or are marketable enough to fit something that might turn up in the future.11 The internet Most jobs are now advertised on the internet through national websites directly associated with particular careers. Sometimes contingency firms will distribute your CV widely in the hope of generating new business. You can search for agencies by geographical location and by type of work from their website at: www. Most graduate recruiters now recruit online as well as using other methods.open. search firms may deal with a limited type of vacancy.html You can also register free on My Prospects. Some employers let more than one contingency firm work on a particular job. They tend to be used for jobs that are at a high level or require scarce specialist skills for example.prospects. • It’s sometimes difficult to see the wood for the trees – not everyone has a brilliant web designer. You could find yourself treated like a trading commodity. they prefer to receive a CV to judge whether you fit what they have on their books at that moment. Further resources Look at the following website developed by Strathclyde University Careers Service which directs job seekers to vetted job websites. Remember that: • Websites may not always deliver what they promise. You can also receive the Prospects Graduate Digital magazine. and your personal details may become public property.uk.

They may not have the job openings you want.5. family. In fact. Through building up a network of contacts. smiles and so on. are stilted and anxious. but they can become your publicity agents and your information sources. telephone call. the impression you make • get you noticed. all potential sources of information or advice. So. Even if these people can’t help you themselves.1 Building up a network Draw up a list of everyone who might be able to help you – friends. fellow students.5.Career Planning and Job Seeking Workbook 2. Think what they can do for you: • keep you informed • comment on your strategy and approach. information and ideas.5 Building a network of contacts Personal contacts can be a fantastic source of help in your job search. what you’re doing is making the most of them as sources of advice. Establish: • • • • What you’re seeking How your contact can help you How much time you’re asking for (15–20 minutes) Time and place for a meeting. Getting the approach right is important. tutors. Unease usually arises from the misconception that using contacts means asking people for jobs. visit our website at www. 2. Put contacts at ease about this to avoid embarrassment. Most people will be only too glad to help. you may be able to discover: • • • • • a company’s competitive position whether it’s in a state of growth. conversation and so on. Some people are natural and relaxed on the telephone. Your network of contacts can include friends. own business contacts. stability or decline its working climate and culture its business strategy the background of key managers. Make a note in your career file of your list of contacts. Busy managers are usually in early and late. Be persistent. plan the format and content of your call: To find out more. any business contacts you have. so try outside normal office hours if you can.1 Approaching your contacts You need to decide how you will approach your contacts.ac. By telephone Your first approach is likely to be by telephone.open. 2. voluntary work or casual part-time jobs. former colleagues. A number of methods are possible but you need to decide what is right for you. To take some of the stress out of the situation.2 Using the telephone effectively You may be making a speculative call. You don’t get the usual clues from nods. especially those in the function that interests you. relatives. It’s often difficult getting through to someone during the day. These secondary contacts can act as a bridge between you and the decision makers in the companies you’re interested in.uk/careers 43 . or to refer you to someone else who can. so that you don’t get confused over important details. Some will be able to give you names of their Activity 2. what is appropriate for the area of work and what might be effective. or they may lead to other secondary sources. Be very succinct. they may be able to put you in touch with someone who can. even after years of practice. Others. As you work towards developing and extending your network. or telephoning to follow up a contact you’ve been given or to make an appointment for an interview. how do you build your network? Your primary contacts are people who know you directly. tutors or people you’ve met through leisure interests. keep a record of each letter. Pause for thought Perhaps you feel uncomfortable about networking in this fashion. so it’s difficult to judge what impression you’re making.

possible openings. • Suggest times and dates for an appointment. You can access career links at: www. > List which issues I want to investigate (e. using published sources. It was produced by one of the students who tried out this pack before publication and was preparing to approach a particular company. This could be a vital step in your networking – it allows you to link up with others in the OU community who have work experience in the area you are aiming for. and there’s a lot to cover in twenty minutes. • Get the contact interested straight away – make notes beforehand of what you want to say. I set up an appointment with her. before you talk to your contacts.open.uk/careers . visit our website at www.3 Making an approach in person Making an approach in person can be an opportunity to test your interview skills and make a good and lasting impression. you can register with Career Links. prospects for development/training/promotion). Pause for thought Meetings need to be well planned and purposeful. to get a ‘feel’ for the culture. Before reading on.) > How do my strengths match the needs? > Plan which of my strengths/ accomplishments I am going to mention.) – Put myself in the shoes of my prospective boss.g.g. • Introduce yourself succinctly. • Try to avoid being interviewed over the phone unless this is pre-arranged. they are likely to have general knowledge about making contacts. 2. • Clarify the exact place of the appointment. Make sure that you’ve done your research thoroughly. Other people have their own agendas. For a productive meeting. and to read the following example. • Get to the point quickly – treat it like a minicommercial for yourself. (A discussion with an ex-employee could be particularly revealing.ac.Career Planning and Job Seeking Workbook • If they have a secretary. • Offer your telephone number or email in case of a change in arrangements. exposure to risk. political battles. > Talk again to contacts. Whilst this person won’t necessarily be familiar with a specific company.4 Career Links As an OU student. • State the objectives of your call. and how I am going to present myself. They will respect you more and be more prepared to help if they have evidence of your professional approach. 44 To find out more. you might find it helpful to look again at the advice in Section 2-3 ‘Creative job search’. trading problems/ opportunities (for me). as follows: > Carry out more research on the company (e. > Re-read the advice in Section 4 about job applications and interviews. • Advice and comment on your job-search strategy Example One of my network contacts led to an introduction to the head of a department in a company I was targeting. and decided on further preparation. journal and newspaper stories). get their full name if you can.uk/careers/links Pause for thought Building a network of contacts plays a key part in creative job search. you need a carefully planned agenda.open.5. It might cover: • Why you’re thinking of leaving your present job (or why you left your last one) • Your job goals and some alternatives • Your strategy for getting there • A discussion about the industries you’re interested in and the companies you’ve picked out • Questions about names and referrals to key people.ac. 2.5. etc. • Use the name of the referral source discreetly. preferably decision-makers for your kind of job who you can ask about opportunities in the industry. considering what further preparation you need at this point. (Think about what sort of help the company may need.

do-it. ac. hobbies. etc. From here you can link to the various volunteer bureaus for your areas of the UK www.uk/careers 45 .employeevolunteering.htm lists member organisations for EU countries including the UK and Ireland.charitypeople. Includes non graduate jobs on this site www.org.ac.6 Voluntary work Voluntary work can be a fantastic way of getting experience and building networks as well as showing commitment to an area you are interested in.org.connexions-direct. To find out more. • Get someone else to check your spelling. Local centres seek to place people into suitable voluntary work – meals on wheels. If you are a student.thepaperboy. In addition.vso.open. Further resources For further information and resources go to the OU Careers Advisory Service website at www. visit our website at www.Career Planning and Job Seeking Workbook Note in your career file what preparation you want to make at this point.co. Go to www. and prune ruthlessly.uk Employee Volunteering www.charityjob. For example. membership.jobcentreplus. A speculative letter will need many drafts in order to polish it.5.com allows you to search by occupation and location. • You should include Key achievements and relevant experience Only the last five to ten years A maximum of two uncrowded pages • Exclude Personal data (marital status.co.org.org. etc. 2. describe a relevant problem.citizensadvice. etc. 2. national and international newspapers www.com/uk/ Local Government Jobs at www. grammar and layout.lgjobs.org.) To decrease expenses To obtain specialist expertise that leads to an increase of sales or a decrease in expenses On the Prospects site you can register free and have information about jobs emailed to you.uk Citizens Advice www. keep in mind that there are three main reasons why someone might want to employ you: 1 2 3 To increase sales (or the employer’s equivalent – service volume.be/members. outline how you tackled it and state what results you got.csv.5 Drawing up your letter When it comes to drawing up a letter.uk Charity People www.prospects.uk Do-it-: search this database for a wide range of volunteering opportunities in the UK.uk Voluntary Service Overseas (VSO) www.) Dates Salary Copies of references • The first paragraph is crucial. Section 4 ‘Getting the job’ offers advice to help you with the practical side of drawing up a letter to accompany a CV.uk/links/MyProspects Here’s a selection of other sites that you might like to look at: Vacancies in higher education and related organisations www. you may find the following websites helpful for exploring opportunities to work with charities and voluntary organisations: Charity Job www.jobs. Use it to mention an achievement related to the job you’re seeking and strike a chord of need in the reader.uk The European Volunteer Centre www.ac.com Job Centre vacancies are online at www. go to Section 2 to research jobs or the section ‘Moving on’ if you want to find out more about looking for jobs and if you want access to vacancies both locally and UK wide. Be critical over matters of style.uk Search facility with links to regional. You will also find links to professional bodies and related sites from the ‘Broad Career Areas’ within the above site.cev.open.uk along with links to information about New Deal initiatives.uk CR Search and Selection www.uk Community Service Volunteers www. Your letter must list accomplishments that correspond to these reasons.gov.ac.crsearch.5.uk/careers.co.

03 .

Career Planning and Job Seeking Workbook

Making decisions and taking action
In this section 3.1 Making decisions about your life 47 3.2 Goals, restrictions and resources 48 3.3 Plan of action 52
If you’ve developed self-awareness and explored opportunities and now need to make decisions and plan how to put them into action, this section is for you. It will help you to consider the advantages and disadvantages of different decisions, find sources of help and plan for action. You’ve probably put a lot of time into analysing your life and career. You should have considered your strengths, skills and experience, and researched the occupational areas that interest you. Before going on to make decisions, it’s helpful to look at the framework within which you may be making choices about the future.

3.1 Making decisions about your life
It’s not our claim that everyone can achieve everything they want. Obviously you have to be realistic, as life imposes restrictions on us all. But many people don’t achieve all that they’re capable of, because they’re not clear about what they want to do and how to make decisions. It’s important to aim for what you want while being aware of what’s achievable. One way to consider the range of options is to look at your goals alongside your personal restrictions and resources.

3.1.1 Managing your situation
Whenever you’re in a situation you’re not happy with, you have four basic options. You might think about them both in the short term and in the long term. For example, you may be clear that long term you want to change jobs, but in the short term you might be able to ‘change yourself’ to make things easier. • Work for change Try to change the situation to make it more as you want it to be.

If you’ve tried unsuccessfully to do this, you’re left with the other three options. • Change yourself Examine your own attitudes, behaviour, ambitions, skills, lifestyle and so on, and consider how, if you changed any of those, your situation might improve. • Live with it This means much more than ‘putting up with it’. You need a strategy to minimise the aspects of the situation you don’t like and maximise those you do. For example, you might put more energy into activities outside your job if you’re dissatisfied at work, change the way you work so that it reduces your contact with troublesome elements, or spend more time doing the things you enjoy and cutting down those you don’t. • Leave Find a constructive way to move on out of the situation, job, relationship or problem.

Pause for thought
Consider the four options. Which could apply to your present situation? How?

To find out more, visit our website at www.open.ac.uk/careers

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Career Planning and Job Seeking Workbook

3.2 Goals, restrictions and resources
Whatever your decision about the four options, you need a goal and a plan to get there. In the next section we are going to look at your goals and then examine the restrictions and resources that may affect how you reach them.

3.2.1 Goals
What is a goal? • Goals are what you want to get out of life. • You may use other words to describe your goals – results, outcomes, aims and ambitions. • Unlike dreams, hopes, fantasies and wishes, goals are specific and expect the outcome to arrive. • While short or long term, goals should be realistic but challenging. • Remember: your goals may change over time.

Activity 3.1
What are your goals?
Write them down here. You may not yet have fully identified your goals but put what you can here and add to it later.

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To find out more, visit our website at www.open.ac.uk/careers

Career Planning and Job Seeking Workbook

3.2.2 Restrictions and resources
We’re all affected by our own restrictions and resources. Sometimes the same thing is both a restriction and a resource. If you’re buying a house on a mortgage, it’s both a liability and an asset; a friend or relative might need support but might also be a source of support to you.

Activity 3.2
What are your restrictions and resources?
Think about your resources – the things, people and attitudes that could help you. Then think about your restrictions – the things you need to take into account or that may be problems. Write them down on the chart.

Resources
Money Financial resources

Restrictions
Responsibilities

Equipment, tools, premises I have I haven’t got

People, family, contacts Who can help me? Who needs my help or support?

Health Good points Bad points

Beliefs, outlooks Positives Negatives

Pause for thought
Consider your answers. How will they affect the kind of opportunities open to you? Are there other things you need to consider? For example, do you need to work near your home? Could you move to a new area? Might your age be important?

To find out more, visit our website at www.open.ac.uk/careers

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Activity 3.3 Balance helpful resources against restrictions Now look back to the restrictions and resources you listed. You’ve probably noted some factors that will help you in the direction you want to take and others that you need to find a way round. but there’s more to do. It was produced by someone who wanted to apply for promotion. giving a balanced picture of the situation.Career Planning and Job Seeking Workbook 3.ac. The next activity will help with this.2.1 are the most important? Underline them. What actions would help you to make the most of them? Minimise restrictions Now look at the restrictions you underlined. Make the most of resources Look at the resources you underlined. Example Goal – Promotion Resources Line manager’s support Personal ambition/determined Prepared to take responsibility Project management experience Restrictions Colleagues’ reactions Limited mobility Little experience of managing people No experience of managing budgets Now balance resources and restrictions for your own goal(s) Which of the goals you’ve listed in Activity 3. You now need to consider each of your goals in terms of all the resources that could be helpful or cause restrictions.open.3 Look first at the example below. 50 To find out more. visit our website at www. Each restriction is set against a helping resource.uk/careers . What actions would help you to reduce their effects? You’ve now listed actions you can take towards your goals.

3 continued Bring actions and resources together List the resources that can help you to carry out each step. You should also be clear about the main helping forces and problems you need to deal with. visit our website at www.uk/careers 51 . Actions Attend course on finance for non-managers Attend outside course in the evenings Find out about the budget process Family support Now do this for each of the actions you listed. ‘No experience of managing budgets’ was listed as a problem. Resources Internal training courses Local college has course Line manager’s support Actions Resources Actions Resources Actions Resources Pause for thought You should now have a clear picture of what you really want and what ideas you want to develop. Look at the example.Career Planning and Job Seeking Workbook Activity 3.open. To find out more.ac.

you still find that you’re unable to reach your goal.3 Plan of action The next stage is to bring everything together into a detailed plan of action. with all its potential for improvement and advancement. realistic.open. This process will involve making a number of decisions.open. And of course if you change your mind about your end goal then you can go back to your original plan to make necessary adjustments. achievable. You may need to improve it or change it completely.Career Planning and Job Seeking Workbook 3. you might have to reconsider it. you’ll have to revise it. If you monitor your progress by checking your plan from time to time you can identify what you have achieved. You may have to cope with setbacks and frustrations. finance. 3. it might be necessary to go through several stages. medium and short term) • Deciding which actions you need to take • Identifying your restrictions and resources • Working out a realistic timescale to achieve each step.1 Back-up plan You should always try to have a back-up plan. taking the first steps towards a new or resumed working life. Further resources Look at the careers website at: www. gather information or get access to a particular resource.co. This means taking a few different steps: • Setting out your goals (long. If. Ask yourself. information. try the learndirect activity at: www.learndirect-advice. 52 To find out more. and perhaps discuss your plans either informally with a trusted friend or formally with a careers adviser. ‘Is it realistic?’ If it isn’t. and then revise your targets if necessary. you are going to amass a lot of information from which you will need to identify realistic options and create suitable goals. Review At this stage it might be useful to read through the work you’ve done in this section.ac.ac. after doing that. time based).uk/careers and find ‘Action Planning and Decision Making’ using the ‘A-Z’.uk/careers .g. visit our website at www. friends) When you will achieve your targets How you will know when you have achieved your goal Pause for thought You might want to complete action plans for several goals. You could also look at Section 6 ‘The next steps’. You should consider five factors when drawing up your action plan: 1 2 3 4 5 What you need to do How you are going to take action Resources that could help you (e. So.uk/helpandadvice/dmr/ You could also look at Tactic 5 (Master the art of action thinking – how to attain your goals and action plan) on the Windmills Virtual Career Coach at: www. To discover what kind of decision maker you are. Set aside time to review your goals and see how you are progressing.3. Once you’ve done this. You might need to gain experience or qualifications. keep an eye on progress and adapt your plan if necessary. If you want to plan your career effectively. To achieve what you want. If you don’t manage to meet your goals it may be that your first plan wasn’t good enough. you’re ready to start taking action. Put a note in your diary or ask someone to remind you. but you’re setting out on a potentially exciting journey.windmillsprogramme.com Action plans need to be SMART (specific. measurable.

weekly Find someone else keen to do it To find out more.Activity 3.open. then fill in your own plan on the following page.who or what can help me? Target date for actions To become a journalist Postgraduate course in journalism Next week Apply early By the end of the month Within two months Gain relevant voluntary/paid experience Write freelance articles and submit Find out where classes are offered locally Cost? Motivation to complete? Write to local newspapers Take an evening class in shorthand or word-processing Check if special arrangements are possible for payment e.uk/careers Tomorrow Career Planning and Job Seeking Workbook 53 .g. My long-term goal Short and medium term goals to achieving long-term goal Find out about courses Difficulty of funding Explore educational or career development loans Investigate letting flat for year of the course Afraid of rejection Friend will provide support and encouragement Actions required Constraints Resources.4 Showing a worked example of an action plan Look at the worked example below. visit our website at www.ac.

open. visit our website at www.4 Your action plan To find out more.ac.Career Planning and Job Seeking Workbook 54 Actions required Constraints Resources.uk/careers My long-term goal Short and medium term goals to achieving long-term goal .who or what can help me? Target date for actions Activity 3.

Career Planning and Job Seeking Workbook Notes To find out more. visit our website at www.ac.open.uk/careers 55 .

04 .

uk/careers 57 .2 4. it shows you how these specific skills can be developed: To find out more. Table 4.7 What do employers look for in graduates? 57 Matching vacancies 59 Application forms 62 The curriculum vitae (CV) 65 The covering letter 78 The interview 81 Other selection techniques 87 4. Association of Graduate Recruiters ‘What do Graduates 2006 do?‘ (HECSU/AGCAS/AGR/UCAS) Analysis of years of national employer surveys suggests the desired skills of graduates fall into four broad areas: 1 Self-reliance skills 2 People skills 3 General employment skills 4 Specialist skills.6 4.1 4. Director-General. In addition to working hard to gain a good degree.’’ Carl Gilleard.ac. teamworking and problem solving.1 overleaf is taken and adapted from the 2006 version of What do Graduates do? It shows very clearly what types of skill employers want. They particularly value skills such as communication. Equally importantly perhaps. Forward to Prospects Directory 2004/5 ‘What do Graduates 2006 do?‘ (HECSU/AGCAS/AGR/UCAS) ‘‘Twenty-first century graduates need to demonstrate to employers that they can ‘hit the ground running’. Confederation of British Industry.4 4. visit our website at www. Employers are looking for more than just technical skills and knowledge of a degree discipline.1 What do employers look for in graduates? ‘‘A degree alone is not enough. students should engage in extra curricular activities and obtain work experience in order to develop skills that will make them better prepared for the world of work.’’ Digby Jones.3 4. Job applicants who can demonstrate that they have developed these skills will have a real advantage. Chief Executive.open.Career Planning and Job Seeking Workbook Getting the job In this section 4. It is also important for students to become self aware and develop the confidence to market themselves effectively when the time comes to apply for jobs. Together they make up what is referred to as ‘employability skills’.5 4.

Proactivity – resourceful. roles within work e.uk/careers . voluntary work. web design skills. enthusiastic Self-promotion – positive. self-reliant Willingness to learn – inquisitive. work responsibilities in a team. Involvement in community groups. influencer Leadership – motivator. travel. visit our website at www. keyboard skills. use of IT. adviser. languages.1. accounting. self-belief. e. first aid at work qualification. conscientious Specialist skills Specific occupational skills – specialist relevant knowledge.open. fundraising for charity. journalism. work and education OU study. NVQ qualification. able to prioritise People skills Team working – supportive. sales Source: HECSU. work experience OU study. IT Technical skills – e. AGCAS.Career Planning and Job Seeking Workbook Table 4. methodical Commitment – dedicated.g. language skills. member of orchestra. sport. UCAS and AGR Roles within the home – budgeting. guide/scout leader. risk taker IT/computer literacy – office skills. trustworthy.ac. diplomatic Foreign language – specific language skills General employment Problem-solving – practical. coordinator. logical. relationship-builder. Skills that employers want and how they can be developed Type of skill “Buzz” words Examples of how the skills can be developed through interests. drive. 58 To find out more. Roles within your working situation.g. European Computer Driving Licence (ECDL).g. assertive Oral communication – communicator. ambitious Networking – initiator. planner. multi-skilled Business acumen – entrepreneurial. results skills orientated Flexibility – versatile. competitive. resourceful Planning action – decision-maker. presenter. coordinating others Self-reliance skills Self-awareness – purposeful. visionary Customer orientation – friendly. willing. realistic Interpersonal skills – listener. deliverer Caring responsibilities. persistent. energetic. caring. engineering. co-operative. motivated. quick-thinker. focused. organised. software packages Numeracy – accurate. Roles within the home – planning.

you need to try and match yourself to the requirements of the job to judge whether or not you want to apply for it.2 Matching vacancies You’ve seen a vacancy advertised that you’d like to apply for.Career Planning and Job Seeking Workbook The requirements an employer sets out in a job advertisement are likely to be much more specific. • Salary Usually a good guide to the level of qualifications and experience required. flamboyant. As we show here. So. you need to analyse the information you already have. low key. before finding out more about the position. and be honest about whether your personality and needs match what the employer wants. You may have to motivate yourself with little support or encouragement.) To find out more. 4. or even in the face of resistance. Remember to use this evidence when you apply for jobs! If you don’t shout about it. Many OU graduates have lots of evidence with which they can demonstrate these skills: • experience of the world of work and working environments both paid and unpaid • commitment to their own personal development demonstrated by undertaking OU study • time management and organisational skills required to successfully combine OU study and other responsibilities. If the opportunities seem limited.uk/careers 59 . They’re usually set out under headings such as experience. but be prepared when you do. (It might help to refer to Section 1. Rehearse your introduction and be prepared for the question. qualifications and personal qualities.2. ‘multinational’ …? How does the organisation see itself and what image does it want to project? Do you feel comfortable with its choice of words? Will your personality fit the organisation? Are your values similar? • Brief job description Does the work genuinely interest you? Does it match your needs? What are the key tasks? What skills are needed? Can you produce evidence of your ability to deal successfully with each task? How will you demonstrate your potential for coping with tasks you haven’t handled before? Is there anything that seems unclear? • Qualifications Are they preferred or essential? For example. attention seeking? What does this tell you about the organisation? What is the vocabulary used to describe the organisation – ‘dynamic’. First of all you need to read between the lines.1 Matching the requirements Once you’ve analysed your advertisement. do you need a driving licence. visit our website at www. even a brief newspaper advertisement can reveal a great deal of useful information. Look at your advertisement and analyse it under these headings: • Style and language What’s the general style of the advertisement – formal. but it’s worth bearing in mind that candidates who apply for ‘graduate’ jobs are also expected to demonstrate at least some if not all of these skills. The advert should specify what the employer is looking for. or other specified qualification? • Experience Is it preferred or essential – will you be ruled out? What experience can you offer from any aspect of your life that demonstrates close or transferable skills? • Qualities Note the language used to describe the ideal applicant. so you need to consider how you can show that you meet the requirements. nobody will do it for you! 4.ac. it’s important to see how you can use it to develop your skills and experience.open. ‘What would you like to know about us?’ Be ready to highlight your suitability for the post. Now you want to make sure you have a ‘match’. Find out what this will mean in practice. • Location and geographical mobility How far would you travel each day? Would you consider moving house? If you need to travel around. • Prospects What opportunities are there for advancement in this job? The employer may be looking for evidence of your willingness and ability to progress. as the contact will form an impression of you from the very beginning. What are you looking for. Analyse each noun and adjective for its implications. For example. especially if there isn’t a specified salary? • Named contact Is a name given to contact for further information? It’s a good idea to follow up such offers. but you have to be aware of the going rate for that occupation. but may also mean that no training is provided. ‘committed self starter’ could imply that there’ll be little supervision. how much of a problem would this be for you? • Age Are there any obvious age implications? It’s important not to lose sight of the positive aspects of age and experience.

anticipating and satisfying customer requirements profitably. > I work alternate Sundays at the local animal hospital as a volunteer.g.ac. Here the key experience requirements are listed. Treasurer of Residents’ Association: > Draw up budget bids or plans within agreed guidelines and procedures for submission to internal and external bodies. assignments. > Responsible for assessing potential expenditure in terms of value for money and taking appropriate action to ensure this is achieved. > I have worked unsupervised as a treasurer for a local Residents Association for two years and have always met deadlines for reports. visit our website at www. Marketing knowledge > Temporary job (with full induction and training) over two summer holidays as a market research interviewer. > I am an avid reader and subscriber of the Warbler and make regular contributions to this national magazine. > Worked in Windows based environment for numerous holiday jobs – secretarial role. Example Vacancy: Fundraiser for Scottish Wildlife Preservation Society Analysis of key requirements Experience Numeracy e. Interest in wildlife e. Keyboard skills > Self-taught packages in order to produce a dissertation for my degree.Career Planning and Job Seeking Workbook Look at the following example. From recent employment. Active member of RSPB > I have organised several meetings between the RSPB and the local branch of the Campaign for the Protection of Rural England to look at the decline of the bluetit in Cheshire and preventive measures. as it helps you to focus on the important aspects as you complete your application form or prepare a CV. tutorials and revision alongside a part-time job and voluntary work.g. current part-time study.open. Ability to work on own e. This is a useful way of approaching any job advert. Presentation skills > I have used Power Point to present information on the decline of local bird populations to a community group and to councillors. and the second column shows how a candidate would provide evidence of having the necessary experience. > I am a regional fundraiser for BTCV and the PDSA.uk/careers . My evidence 60 To find out more. > Marketing module completed as part of my degree studies (12 months) – identifying. > As a part-time student I have worked within a thirty-two week study calendar and managed a weekly workload of reading. > I have also organised and facilitated presentations to local schools and governors using a variety of media.g.

In the right-hand column. note down in the left-hand column the key characteristics and requirements of your selected vacancy.uk/careers 61 . interests.10 below.Career Planning and Job Seeking Workbook Activity 4. values. needs? • What are the key job requirements? • What skills are required to perform them? • Can I produce evidence of these skills? In the box below.uk.4. try to produce evidence of your suitability against each point.jobs.prospects. look at the occupational information on the Prospects website: www. These kinds of activities are really helpful in preparing for the completion of application forms or for producing your CV.ac.ac.ac. you can also try the ‘Job Analysis Activity’ on the OU Careers Advisory Service website at www. Vacancy/job description: Analysis of key requirements My evidence If you are an OU student. You should also take a look at Section 4.1 Begin by looking at an advert or job description for a position that interests you. ask yourself: • Does the work genuinely interest me? • Does it match my personality. If you don’t have a specific one in mind you might look in a careers publication or website such as www.ac. Go to the section ‘Personal and Career Development’ from the site map. To find out more. Alternatively.open.uk/careers.uk/links/occupations Whichever way you choose. visit our website at www.open.

it shouldn’t just repeat what’s on your form. to clarify your points.ac. Most are intended for a wide variety of posts in the organisation (e. like a CV or a speculative letter. don’t send a CV instead. ‘What are your spare time activities. the space allowed for each question indicates its relative importance. is to get an interview.3. most large organisations now make their forms available online (which can save you time and postage). • Comply with instructions such as using black ink or block capitals. Layout can help – consider using bullet points. etc. • Usually. Some are designed for recruiting people for a particular function or training scheme (e. • If there isn’t enough space for general interest information (e.1 Before you start your application form • Find out as much as you can about the vacancy and the organisation.uk/careers .2 .3. • If there isn’t enough space for factual information (e. ‘Give names.g. unless you’re told that you must not attach any other papers. ‘What have been the significant factors in your life to date?’) prioritise and keep it within the space allowed.g. When completing online forms you may find that some of your experiences do not fit neatly into the categories provided. and not only for senior jobs. Keep the following points in mind when it comes to completing an application form: • The purpose of a completed application form. 4. • Don’t cram sections too full. think of: 62 To find out more. Use it effectively to include or to emphasise information that you think is relevant and isn’t allowed for on the form. You can also research online. underlined topic headings. addresses and dates of all previous employers’). • Many larger employers ask you to complete an online application. You must keep to the prescribed format. the principles for completing application forms are very similar. We suggest you contact the employer for advice on how to approach this. as most organisations will have comprehensive information on their websites. as that makes them difficult to read. attach a separate sheet. Look for ‘online applications’ in the ‘A–Z’. Often – but not always – you’re told that you may also enclose a CV. If you haven’t looked at employers’ application forms for some time. • When answering extended (multi-part) or difficult questions. • Remember that presentation can be as important as content.g. If you’re asked to submit an application form. visit a career service or large library to look for other information.2 Filling in your form • Complete all sections of the form. This means that on an initial read through they may spend as little as two minutes looking at your form. also. OU students can access this on the Careers Advisory Service website.open. • Your aim is to convince the employer that you’re worth interviewing – you appear to be a suitable candidate for the job and. If you do. • Be sure to answer all the elements of each question (e. because many large employers now optically scan applications to enter them into their recruitment databases. Convince them that they need to see you. if possible.3. • The only information the selectors will have about you is what you’ve given them in your written application – emphasise the positive and leave it to them to spot the negative. • Read through the whole form before you fill in any of the sections. write ‘N/A’ or ‘Not applicable’ to show that you haven’t overlooked it. You may find the Select Simulator useful for practising completing online forms.g. 4. what do you contribute and what do you get out of them?’). Being able to write succinctly is evidence of your written communication skills. In fact.3 Application forms Application forms come in all shapes and sizes.g. • Make a photocopy of the blank form (or print it from the screen) and use it for your rough draft. Ask the organisation for more details and. an NHS Trust). Whatever format they come in though. Bear in mind that employers often receive a lot of forms. You’ll come to some sample questions below in Section 4. the kind of person the organisation wants to employ. you may be surprised at the probing nature of some of the questions they ask. If a question doesn’t apply to you.Career Planning and Job Seeking Workbook 4. so it is crucial that you sell yourself effectively. visit our website at www. graduate engineer).

one should be an academic referee.4 When you’ve completed the form • Check it thoroughly for spelling and grammatical errors.open. You can often use the same material. • Use an envelope of suitable size so that the form isn’t folded. ‘I worked as a volunteer classroom assistant for three years’ rather than ‘I love children’). Tailor your responses to the post you’re applying for. 4. Every employer values determination. or not more than once. You’ll rarely find the perfect application form that exactly suits your background and experience. Look at Section 6 if you are or have been an offender. 4. They can help you identify the subject-specific knowledge and transferable skills you have acquired during each course. Get your referees’ agreement before giving their names. The skills you’ve developed in one context may well be transferable to another and employers will look for evidence that you recognise them: e. go to the sections on ‘Personal and Career development’ and ‘Moving on’.ac. Use positive language.3 Skills you have attained as an OU student As an Open University student. Some jobs may require subject-specific knowledge (e. interests and skills the employer is looking for) Make your points relevant.g. for several applications. ask someone else to look over your application before you send it. You may be able to look back at the course descriptions To find out more. Usually. Your regional centre can provide you with a confidential reference – name the Regional Director as the referee.2.g.g. If you want to do this in a more structured way.uk/careers 63 . working under pressure. and the date you sent it. Practise answering the typical questions in the next activity. give fuller details of your course than you would if it’s not particularly relevant. to be a teacher) while some put emphasis on transferable skills (which you dealt with in Section 1. You’ll need to adapt your answers to the questions you find.uk/careers. Leave no unexplained gaps in your employment record. Make the most of these skills as well as your academic success. If you’re applying for a job related to your degree subject. Use the ‘any other information’ section to draw attention to activities and qualities not covered elsewhere on the form. • Make a copy of your completed form so that you can re-read it before the interview.open. You will find that by studying with the OU – whatever the subject area – you will have developed a range of both subject knowledge and transferable skills that many employers will value. Inaccuracy in one section can raise doubts about other areas of the form. Generalised waffle convinces no one.5 above) and some look for a mixture of both. It’ll also take some of the tedium out of tackling other forms. interesting and personal (say ‘I’. there are a number of resources in the Careers Advisory Service website at www.3. If possible. These may have been expressed as learning outcomes. Learning outcomes will give you some help in mapping out the skills and achievements that you gained during OU study. and Course Guides for the courses that you have studied and pick out the kinds of skills that the course aimed to develop. ideally get someone else to check rather than relying on a spell checker. visit our website at www. working odd hours. not ‘we’). flexibility and time management skills. self-discipline. Give evidence and avoid bland generalities (e. It is up to you to pick these out from your own experience so that you can present this on an application form.3. but mention any part-time or voluntary work you did during that period. If you’ve been unemployed. with a little editing. handling money. Make sure you’ve been consistent in style (e. Always send it by first class post. another someone you’ve worked for who can write about you as an employee. dealing with members of the public. and keep them well briefed so that they can write supportive references. give their full titles and status. in your use of personal pronouns). the name and address of the person you sent the form to. • Look over the presentation.g. Be convincing. If you are a student. Be positive and honest.ac. If appropriate. • Make a note of the job you’ve applied for. you can stress the personal qualities and skills that OU study demands.Career Planning and Job Seeking Workbook • • • • • • • What you’re going to say (understanding the purpose of the question) Who you’re saying it to (someone who doesn’t know you but will make decisions about your future) How you’re going to say it (presenting an accurate picture of yourself) Why you’re saying it (showing that you have the qualities. say so.

There is 30mm space available on the form to show that you understand what the job involves and what you have to offer.ac. visit our website at www. There is 180mm space available on the form to influence the selectors. the people. Look back at the answers you gave to Activity 1. drafts and fine tuning. Question 2 Outline any activities you have planned and organised.uk/careers . your ambitions and aspirations. events or experiences that have influenced you.’ ‘what you did’ and ‘results’. There is 80mm space available on the form. Question 1 On the first page of this application you stated a preference for a particular job or function. Go for key points and give evidence from your record. Tell us what you did and how you achieved results. Every word should justify its inclusion. 64 To find out more.2 Read the sample questions below. Remember to cover ‘planned. All are genuine questions from graduate application forms used by large companies.’ ‘organised. This section will tell them more about you as an individual than any other part of the form. Explain why we should select you ahead of other candidates.Career Planning and Job Seeking Workbook Activity 4.open. Don’t forget that you can ask a careers adviser for advice on what to include in your application.1 and consider answers based on the evidence you’ve already gathered. Question 3 Write a short autobiography. You’ll need a lot of time. Include such details as your achievements and responsibilities.

for tips and example CVs. visit our website at www.ac. and what to leave out or minimise. go to the OU Careers Advisory Service website and choose the ‘Moving on’ section if you are a student at: www. such as the legal profession. you need to make a decision about the kind of CV to use as most employers will not specify. as well as the work I want? There’s no right or wrong way to write a CV. it is useful to highlight this in a separate section as it draws attention to it. (So you may in fact be doing just that. So.4. content and design to show off your strengths and present you in the most positive light. Bear this in mind when you design your own CV.4 The curriculum vitae (CV) Like an application form.7 below.2 What style of CV? The general style of the CV should depend on the sector or organisation it’s addressed to. some professions.1 The importance of tailoring your CV However.) And you can reinforce this impression by tailoring the covering letter. 4. 4. 4. When you have work experience that is directly relevant. look at: www. For more information on CVs.uk/careers 65 . so you have more control over the impression it will create. an academic CV is used mainly for applying for academic posts).4.4 – 4. For instance. a financial institution or a local authority might have an adverse effect. This is only likely to work if you always apply for the same function in several very similar organisations.4.uk/links/CVwriting We also show you sample CVs in Sections 4.ac. It is important that you find out if there is a preferred format for the type of job that you are applying for by doing further research into the job and if necessary seeking advice from a careers adviser (or the professional body if there is one). The advantage of a CV is that you get to decide what information to include and highlight. For example. you need to ask yourself a few key questions: • What’s the area of work I’m after? • Which employers or organisations am I approaching? • What messages do I want to send about myself.prospects. Employers expect you to show that you’re responding to their own advertisements. it should be flexible enough to allow modification to match the job you’re seeking. your CV doesn’t need to conform to a set format. The right one is the one that works for you in your situation and succeeds in getting you interviews. say. You can tailor the style.3 Preparing your CV How you organise and present information about yourself and your activities will convey significant messages about your suitability as a potential employee.4.uk/careers Alternatively. not sending out a batch of identical CVs to a list of companies you found in the Yellow Pages. However. Be prepared then to spend a considerable amount of time on creating and reworking an effective document.open. but it must look as though you’re targeting the individual company. it’s most important that you keep in mind that one ‘all-purpose’ CV will not be much use to you.4. it is more often the case much more effective if you adapt your CV to suit the particular organisation or job you’re applying for (easy enough to do if it’s word-processed). Most people tend to prefer one style over the others (though as you will see.open. When researching jobs. when it comes to preparing your CV.ac. Whichever format you choose. a CV is primarily intended to make the recruiter think it worthwhile interviewing you. some job areas have expectations that a particular kind of CV is submitted. To find out more. applications to marketing organisations or to the publishing industry can be successful if the style and layout suggest a flair for lively prose or graphic design. To use the same approach for.Career Planning and Job Seeking Workbook 4. prefer CVs in a chronological format. You want to make sure that you present yourself positively and accurately. For most jobs. my strengths and qualities? • What experiences shall I emphasise? • How can the style of my CV match the culture of the organisation(s) I’m sending it to. look at what the expectations might be. Here we will just provide some guidelines on good practice and offer examples of four possible formats: 1 2 3 4 A chronological CV A functional CV A targeted CV and An academic CV. In addition. Instead.

4 The chronological CV You are probably most familiar with a chronological CV. with a chronological CV.ac. looking for an opportunity to take on wider responsibilities within the industry. In addition.open. The advantages of a chronological CV are: • It can be very easy to produce. • It allows prospective employers to see very quickly how an individual has progressed and increased responsibility.uk/careers . responsibilities and key achievements. your job title(s). if you’ve changed jobs frequently. However. showing the name of each employer. the period you were employed. • It has for many years been recognised as a standard approach to CVs. As a result.com Profile An experienced. it can suggest instability and will require explanation – particularly if you’ve changed profession or career direction.Career Planning and Job Seeking Workbook 4.4. highly motivated CIMA professional with in-depth knowledge of the financial services and strong team-working skills./fax 01903 562366 email mcrlewis@wizard. the disadvantages to a chronological CV are that any gaps in your employment stand out. The chronological CV Malcolm Lewis 16 London Road Portsmouth PO9 6AL Tel. Employment Current position: 1996 – Ace Holdings Plc Portsmouth Main responsibilities: Key achievements: • Preparing financial reports • Supervising office of 25 staff • Planned and co-ordinated computerisation of management accounts system • Trained staff in use of new system • Strengthened and simplified reporting of financial information • Reduced staff costs by 11% in 1999/2000 • Researched a detailed marketing study leading to refocused annual marketing plan • Negotiated £2m loan for major construction project • Handled credit analyses and made credit recommendations Deputy Finance Manager 66 To find out more. it isn’t always easy to spot key achievements or skills which might get ‘buried’ under different job titles. This lists jobs by date. visit our website at www. where you worked. beginning with the most recent.

French Training 1990–95 Passed all stages of Chartered Institute of Management Accountants examinations Various short professional courses In-house interviewing. by part-time study Courses: B784 The effective manager B785 Accounting for managers B786 Managing customer and client relations B751 Managing development and change B752 Managing resources for the market 1981–1986 Hampshire High School O-levels: Maths. visit our website at www. Languages: conversational Spanish and French Interests Keen member of local amateur dramatics society and have been stage manager for the last four years Currently treasurer of my children’s primary school PTA Regular swimming to keep fit References available on request To find out more. Physics. English. interviewed clients.Career Planning and Job Seeking Workbook Previous experience: 1988–96 Management Accountant Southern Finance Plc Portsmouth Organised and prepared accounts for District Manager Planned and managed the introduction of new financial information system Supervised office of nine staff 1986–8 Southern Finance Plc Southampton Accounts clerk Assisted with ledger accounts and budget preparation. History.ac. handled cash Education 2001–2005 The Open University 1995–2000 The Open University Masters in Business Administration (MBA) Professional Diploma in Management.uk/careers 67 . staff appraisal course Additional skills IT skills: competent in the use of Microsoft Office and SAGE financial management software.open. Chemistry.

more accurate means of inspection. presented according to the function or responsibilities you’ve undertaken rather than according to individual jobs. making recommendations for new procedures which led to an entirely new quality control system. • Created computer applications for environmental microbiological trends for control of plant cleanliness. Goal orientated. • Developed and instituted a statistical quality control programme to cover all critical control points in the manufacturing process. saving £200K annually. This kind of CV shows that you’re conscious of the demands of the prospective employer and of what you have to offer. Experience CONTINENTAL KITCHENS LTD. Career orientated. The system alerts operators when to change the process parameters without disturbing production flow. 01788 529445 email: Sandra@hotmail. analytic. visit our website at www. The disadvantages are that it takes more thought to prepare a functional CV and you have to ensure that it is clear and relevant to the chosen job without looking as though you might be hiding something! The Functional CV Sandra Simpson 5 Malvern Road Cherry Hinton Cambridge CB1 4LX Tel. sanitation and pest-control programmes – creation of statistical programmes to help with the transition of quality assurance responsibility to individual operators 68 To find out more. research and development and creation of new products. This facilitated a faster. Its advantages are: • It can highlight your skills rather than job changes.uk/careers . Capable of achieving personal objectives. • If your current or most recent experience isn’t related to the position you’re applying for.Career Planning and Job Seeking Workbook 4.open. a functional CV allows you to place more emphasis on relevant strengths and experience from earlier periods. as demonstrated by successful completion of my degree by part-time study while employed full time. highly organised and energetic. • Formulated new and improved existing food products.5 The functional CV A functional CV focuses attention on your skills and achievements. Contributed to the development of a new line of Polish foods for wholesale distribution. Keen to find a challenging position that offers long-term potential in quality assurance and/or new product development.com Skill profile A graduate biologist with strong food industry experience in quality assurance.4. resulting in significant improvement in overall sanitation.ac. with a clear and concise vision of future objectives. • You can group different achievements together to match the job that you are applying for. Cambridge 1999 to present Quality Assurance Coordinator (2000) Quality Assurance Auditor (1999) Responsible for – all quality control. Achievements • Analysed the quality assurance system at Continental Kitchens Ltd.

ac. On return to Britain. My other interests include cycling and mountaineering.uk/careers 69 . CB2 1PF Tel. visit our website at www. I gained employment as a research technician and applied to study part time with The Open University. Upper Second Class Courses studied: S101 Science: A Foundation Course S203 Biology: form and function U205 Health and disease U206 Environment S324 Animal physiology S327 Living processes S328 Ecology S365 Evolution 2 ‘A’ levels: Biology (C). I have been interested in watersports since school. I took a ‘year out’ to travel the world and consider my future. I served as a Regional representative on the OU Students Association for three years and contributed to student feedback on two courses in their first year of presentation. 01233 364721 To find out more. 01223 599886 Regional Director The Open University in the East of England 12 Hills Road Cambridge. particularly scuba diving. Mathematics (D) 8 GCSEs Grove Comprehensive School Leicester 1986–1992 Additional information After ‘A’ levels. CB10 3QY Tel. Full driving licence Referees Mrs Joan Whitaker Director of Quality Assurance Continental Kitchens Ltd 12–16 London Road Cambridge.open. From 1995–99. I took time out of work to raise a family. Leicester Research Technician Responsible for 1993–1995 – – – – formulating new and improving existing product lines performing shelf-life studies on a range of products supervising in-plant testing of laboratory formulations analysing waste water to ensure it met all government standards Education The Open University 1994–2000 BSc (Hons).Career Planning and Job Seeking Workbook – setting up a new product recall procedure to facilitate any possible product retrieval due to failures reported in post-manufacturing integrity testing – supervision of the sanitation crew of eight during needed microbiological clean-ups BOW WOW PET FOODS LTD.

The Targeted CV Vigla Kozlowski ADDRESS: 45 Longhurst Avenue. No less important has been my ability to express myself clearly and effectively both face-to-face and on paper. This experience has shown me the importance of good interpersonal and communication skills. believing that this is the key to achieving worthwhile results. autonomy and judgement. dates and so on. • You can lead the reader in the direction you want to go – your skills and achievements. followed by the details. It has to change to match each job. with the skills required and the evidence of them clearly laid out at the beginning. in projects and reports. N10 8EP TELEPHONE: 020 8887 5131 EMAIL: Vkozlowski@wizard. in Biology: Brain and Behaviour. • You can adapt it to suit the job you’re after without sacrificing quality. Distinctions obtained in Social and Cognitive Psychology.net Career aim Building on my previous experience of working in a large organisation at a time of change to train and work as a professional personnel manager. Hons. The disadvantages are that. effort and skill that implies. devising questionnaires and analysing data.6 The targeted CV A targeted CV is even more closely matched to the needs of a particular employer. Skill profile A Coordinator: As a project manager currently working simultaneously on a range of demanding projects.4. I have become used to seeking and learning from criticism. A Participant: An Individual: An Enthusiast: Education 1987–1994 The Open University. with all the time. 2. My main research topic involved interviewing a wide cross-section of both adults and children in small groups and on an individual basis. I am a member of a small steering group set up within the bank as a result of the recent major changes in working practices. London. I have been responsible for cultivating a spirit of teamwork and cooperation. Sound judgement. have been essential to the success of my section. and to resolving potentially disruptive differences of opinion. and in Principles of Social and Educational Research. I have to be able to prioritise work within both strict financial and time constraints and ensure that others do too. Most candidates for managerial posts use this format. combined with organisational sensitivity and a high level of accuracy and attention to detail. making sure that I always fulfil my function and deliver to deadlines.Career Planning and Job Seeking Workbook 4. It combines elements from both the chronological and the functional CV. The advantages are: • It focuses straight away on your strengths. The work involves planning. BSc. Both my work as a nurse and in banking has demanded a high level of personal responsibility. • It is more likely to catch the reader’s interest. implementation and evaluation of new systems and their effect on staff at all levels. 70 To find out more.1 Courses chosen to obtain recognition by the British Psychological Society.uk/careers . like the functional CV.ac. I thrive on the challenge of change. whilst working in a team. this one isn’t easy to prepare. visit our website at www.open. I am hardworking and have always put considerable energy and enthusiasm into all of my activities.

Work experience 1992 to date. Dbase IV and Q&A databases and word-processing using Word 2000 and Word NT • Interviewing • Psychological test administration and interpretation • Car owner. North London Hospital. visit our website at www. clean driving licence.Career Planning and Job Seeking Workbook 1979–1983 Parsifal Comprehensive. Finchley Road. pay and pensions. working with adults on a one-toone basis and in small groups. • I spend one evening a week as a volunteer tutor with a literacy project. Full. working with the personnel of companies and other institutions with a financial interest in the company’s future. Business Loans Section Responsible for assessing loan applications and making loan decisions. so I decided to train at the local hospital. Student Nurse Although I could have gone to university when I left school I had always wanted to be a nurse. I would now like to broaden my experience into personnel in a large retail organisation. Lloyds Bank. Chemistry (D) Training 1992 1987 IPM Certificate in Personnel Practice Lloyds Bank short in-house course in Personnel Management. Referees Names available on request. • I keep fit by swimming and running regularly each week. Banking attracted me because it offered a structured training and a wide range of opportunities within each department. However. Lloyds Bank. Personnel Assistant – Personnel administration. Section leader with responsibility for the work of six staff who report directly to me. record keeping. As I had enjoyed the studying and wanted to further my academic studies in a related subject. three staff.ac. during my training I realised that this career was not for me. 1989–1992 1987–1989 1986–1987 1983–1986 Additional skills • Sound working knowledge of Excel and Lotus 1-2-3 spreadsheets. Activities and interests • I am teaching myself to play the saxophone and enjoy getting together with my friends for musical improvisation. I decided to apply for a job and combine this with part-time study with The Open University. Recruitment Officer – Recruitment interviewing. Biology (D). To find out more. Lloyds Bank. London Three ‘A’ levels: English (C). Counter Clerk – Responsible for serving customers. in charge of four staff. handling cash. frequently for larger loans. Lloyds Bank.uk/careers 71 .open. This involves initial discussions with individuals and.

co. Remember to emphasise the transferable skills that you have developed in undertaking higher level study. Because of this. analysis and working to deadlines. you should do this without using any subject-specific jargon so that it is understandable to the employer. University of Manchester . This was a broad-based degree in biochemistry with the second year spent studying at Oregon State University. validated and implemented a “novel” assay to investigate leukocyte migration and survival. They are likely to include information on some or all of the following: • The title of your PhD and the names of your supervisors • Teaching/administrative experience • Professional memberships (if relevant) • Fellowships and awards • Conferences attended/presentations given • a detailed abstract of research should be appended to the end of the CV • full details of publications. Jordan and Dr.uk EDUCATION The Open University . In presenting your research. Identified phenotypic alterations in T-cell subpopulations following migration through an endothelialfibroblast bilayer. D. Supervisors: Professor R.uk/careers . USA.open.’ Modules studied included: cell biology. microbiology.Career Planning and Job Seeking Workbook 4. genetics. academic CVs are often longer than other types of CV. 07900 543 21 E-mail: h.BSc (Hons) in Biochemistry (first class) 1998– 2001 Dissertation project: ‘Autoimmunity: A genetic perspective. visit our website at www. haemopoietic cell differentiation and malignancies. such as communication.ac. You should also include three referees rather than two.MSc in Immunology (distinction) 2001– 2002 Dissertation project: ‘Neutrophil spontaneous apoptosis is mediated through the acid sphingomyelinase dependent generation of ceramide.PhD in Medicine 2002–2005 Thesis Title: The regulation of leukocyte migration away from the subendothelial compartment. Ask someone who knows nothing about your research subject to read through what you’ve written and check it makes sense to the lay reader.mcarthur@yahoo. James Project synopsis: Adapted. • If you are a postgraduate or research student who is applying for a job outside academia. MK6 3DY Tel. it is expected that candidates (for academic jobs such as lecturer and postdoctoral research posts) will produce an academic CV. immunology.4. The Academic CV Hilary Michelle McArthur 18 Poole Avenue.’ Modules studied included: tolerance and autoimmunity. you should consider a chronological. University of Salford . oncology. Systematically investigated the role of soluble mediators and adhesive interactions in the survival of neutrophils following transendothelial migration. skills or targeted CV.7 The academic CV For academic jobs in universities. 72 To find out more. These CVs place more emphasis on the subject matter of the degree and/or research and on the knowledge and achievements gained. Milton Keynes. • Remember to include examples of the skills that you have developed through your research. and physiology. depending on what you are applying for. transplantation biology and cell adhesion.

Rapidly recruited TNF-stimulated endothelial cells – is this a novel route for neutrophil clearance from inflamed tissue? International Society for Thrombosis and Haemostasis. PowerPoint and Prism. • Marked undergraduate work and provided individual guidance to undergraduate students. American Journal of Medicine. visit our website at www. A.M. H.Career Planning and Job Seeking Workbook RESEARCH EXPERIENCE AND TECHNICAL SKILLS • Development of static adhesion and migration assay.M. J.M. • Microscopy: phase contrast and fluorescence. Transmigration prolongs neutrophil survival through a beta-2integrin-dependent adhesion signal. A. • Adaptation of a novel co-culture system: culture stromal cells on the apical and basal surface of Transwell inserts. • Developed technical writing skills for industry purposes. Manchester.. RESEARCH AND TEACHING EXPERIENCE Tutor on an Open University Summer School. Layerton S. British Society of Immunology. March 2005 Bennett. Ceramide rich lipid rafts and acid sphingomyelinase activity are required for spontaneous neutrophil apoptosis. as well as showing visiting work experience students laboratory protocols. and a working knowledge of WinMDI and Image Pro. A. COMPUTER SKILLS Extensive experience of Microsoft Word. Laboratory Assistant. Student Mentor for the Open University’s Outreach Programme 2002 . (Paper submitted to the UK Medical Biology Journal) Bennett. Transmigration prolongs neutrophil survival through a beta-2integrin-dependent adhesion signal. and McArthur.. along with presentation and communication skills. A. International Conference. J. Summer 1998 • Worked independently on an assigned project. H. Jones. January 2006 ABSTRACTS.. and McArthur.M. and McArthur. • Subcellular fractionation. S. 2004...2004 • Responsible for communicating and demonstrating technical skills to A level science students at a local college. H.open.. July 2005. Salford... • Isolation of leukocytes subsets and endothelial cells. • Image-based analysis of leukocyte behaviour in static and flow adhesion and migration assays.uk/careers 73 ... and McArthur. Layerton. Jones. H. J. Scientific Laboratories. To find out more. • Flow cytometry. and McArthur.ac. Excel. Jones.M. Identification of a phenotypically and functionally distinct population of neutrophils in a model of reverse endothelial migration. Bennett A. POSTERS AND PRESENTATIONS Bennett. July 2005 • Trained undergraduates in basic laboratory skills • Allocated tasks and ensured their completion. H. PUBLICATIONS Bennett.

experience education training interests. give your number and say that it’s a work number.4.8 What to include (and not to include) in your CV Your CV is uniquely yours in style.ac. activities additional skills career aims.ac. It should be quite obvious what it is. number and extension. At home.uk Dr David James d.james1@open. Personal data Name Give the name you want to be known by if you’re called for interview or appointed. personal profile (optional) references. However. These are irrelevant on a CV. REFEREES Professor Rebecca Jordan r. consider investing in an answering service or machine. For more recent jobs.g. marital status. Include your mobile number if you have one. gender.open. but you may find the following ‘do’s’ and ‘don’ts’ helpful. content and layout. so that the caller will be discreet. nationality. 4. Telephone It’s important to give a telephone number where you can be reached or where a message can be left.jordan2@open. number of children. Address Be sure to give a full address with postcode. You can discuss them at the interview if appropriate. but don’t give the address or the name of your manager at this stage. Include the nature and place of your employer’s business if it isn’t obvious from the name.f. It’s acceptable practice these days to put your name in the centre in larger bold font instead of giving the document the title Curriculum vitae. If you’re employed and prospective employers can contact you during office hours.ac.mayes@open. so that you can be reached as easily as possible. Received award for best overall academic achievement at the end of my BSc (2001). Employment experience Your aim here is to stress your achievements at work.ac. say during the last ten years.r. give more detail about particular 74 To find out more. since invitations to interview are often sent at short notice and speedy delivery is in your interest.Career Planning and Job Seeking Workbook ACHIEVEMENTS Received awards for best overall academic achievement and best dissertation project at the end of my MSc (2002). CVs usually contain: • • • • • • • • personal data employment.uk Dr Steven Mayes s.d. where your aim is to get yourself invited for interview. when you have more opportunity to negotiate any difficulties. you don’t need to give initials or middle names.uk All referees can be contacted via The Open University Davis Medical Building Milton Keynes MK7 6AA Or by phone on 01908 456 789 The above example of an academic cv has been published with the permission of the Association of Graduate Careers Advisory Services (AGCAS). Other personal details There’s no need to include such details as date of birth. they’re unnecessary at this stage and may confuse matters. Include an email address if you have one.uk/careers . Always give the full area code. visit our website at www.

ac. names and towns. If you’ve worked your way up from the bottom and lack formal qualifications altogether. It can show that you have a well-rounded life and don’t live for work alone. Include useful information about training and development – courses of a week or more. • Be specific about what you studied in your Open University courses. If you have served time in prison. and play down other. then the rest of the employment history in backward or forward chronological order. some jobs do require subject-specific knowledge (e. and highlight in a covering letter or skill section the personal qualities and skills that this kind of study requires. • If you had a series of short-lived jobs and you want to abbreviate the list. enabling the employer to see at once that you meet the requirement. consider giving additional information to show that you have the relevant work experience. Interests. or training in relevant specialist skills. Your hobbies To find out more. that you’re a sociable person who gets on with others. • If your qualifications were awarded overseas. knowledge or training. visit our website at www. • If you’re offering professional qualifications it might be worth specifying not only the qualification (with the S/NVQ level. Training Don’t give an exhaustive list of all the training courses and seminars you’ve attended. But everyone agrees that the most relevant job should appear at the top of the list. • If you have no higher-level educational qualifications you could list secondary school educational history in chronological order – that can be easier to digest than in reverse chronological order – but use the same order you used in ‘Experience’.g.uk/careers 75 . state this. then work backwards or forwards chronologically. projects. You might find the course descriptions and Course Guides for the courses that you have studied very useful: pick out the kinds of skills that the course aimed to develop. please refer to Section 6 below for tips on dealing with this. that you keep yourself fit. mention the British equivalent so that the employer knows what level you’ve reached. fulltime course. Learning outcomes can assist you in mapping out the skills and achievements that you gained during OU study. e. you could expand your work achievements and contract the education section. • Start with the most relevant work experience.Career Planning and Job Seeking Workbook responsibilities. day-release. preferably in quantitative terms. with figures such as staff. if appropriate) and the awarding institution. to be a teacher) while others place more emphasis on transferable skills (see Section 1. So much depends on the nature and relevance of your previous employment to the job you’re applying for. which are often listed as learning outcomes. if you’ve had time out of paid work to bring up a family. They can also help you identify the subject-specific knowledge and transferable skills you have acquired during each course. Whichever system you use. you could say something like ‘In the five years 1995-2000 I worked in various temporary positions in the catering industry’. It is up to you to identify them from your own experience so that you can present this on a CV.5 of this workbook).. less important jobs. with appropriate detail. Don’t leave any unexplained gaps. There are different opinions about whether you set your experience out in forward or reverse chronological order. Some look for a mixture of both. make sure it’s clear and that the way you present starting and leaving dates is consistent. so that the reader is encouraged to read on.2. Of course. By studying with the OU – whatever the subjects are – you will find that you will have developed a range of both subject knowledge and transferable skills that many employers will value. even if it’s not the most recent. but it’s more appropriate for senior managers to include a brief résumé of schools attended and exams passed. budget etc. assignments and results achieved.open. should be followed by a statement of achievements. There’s no need to include the full address of each school or college – condense the information to dates. Some possible sequences are: • Put your present or most recent job at the head of the list. • Divide your experience under the headings Related and Other. but also how you obtained it. This allows you to highlight the experience the employer is likely to be most interested in. A onesentence description of the scope of your job. Avoid specialised language unless you’re sure the reader will understand it.g. For a technical post or one that requires special knowledge. Present your qualifications in the way that makes the most of them: • If the job requires a degree or diploma it’s best to start with that. For example. Education How far back should you go? School or young college-leavers should be quite explicit about their education since age 11. activities This section has various uses.

It gives your CV an interesting feature and makes it memorable. You might prefer to omit referees on the CV and put ‘Available on request’. and their status or relationship to you (e.g. and in particular the skills it calls for. give an indication of your level of competence). such as Arial 11 point. even though it has no obvious relevance to the job. run a computer club. pay attention to its appearance as well as its content.10 Analysing a job description In order to construct a CV that’s effectively related to the job you’re seeking.g. and don’t clutter it up with unnecessary punctuation. one your present or last employer. Yours will be one of many that the employer has to read. 4. we’ve chosen a description for human resource management. (e. • Avoid long. • Put the most important information on the first page and as near the top as possible. to adapt for other employers. you’ll need to analyse the job itself. word-processed and printed or copied on goodquality white or cream paper. Career aims. line manager. say so in your CV or covering letter. after that you can use it on its own. visit our website at www. you’re a mature graduate. additional skills such as foreign languages (if possible. chronological order) and in your layout. follow it up by sending a hard copy straight away. References You’ll usually need two referees. • Make sure that your CV arrives looking like a quality document. or you’re applying for a job for which the competition is particularly keen. Some of the key words in the description have been emphasised.g. It is also important to outline your level of IT and keyboard skills. One way to do this is from the job description. Use an A4 envelope with cardboard reinforcement. done voluntary work that demonstrates organisational and management skills. and proofread the final version carefully. Include details you think a prospective employer really ought to know – driving licence. • If you send your CV by email. Consider using an appendix for very detailed information such as a list of publications. It might be helpful to read it alongside CV Example 3.Career Planning and Job Seeking Workbook may have given you opportunities to tackle roles and develop skills that you haven’t had scope for at work – perhaps you’ve been a school governor. Give their names.g. The employer may not bother to read on if there’s nothing of interest to begin with. Use an ‘easy-to-read’ font.open. course tutor). If you don’t want your employer approached at this stage. • Make it easy to read and follow. jargon and abbreviations the reader may be unfamiliar with. complicated sentences. bold. and so on. Make sure the copies are sharp and clear. Keep a copy of your CV (and disk) in a safe place. addresses and telephone numbers. Don’t use clichés. • Be consistent in how you present the information. Space makes text easier to read and more attractive. Concentrate on the aspects that are most important for the employer to know.4. • Don’t cram the page. You’ll need it again. To illustrate this. Write the words out in full the first time you use them and put the abbreviation in brackets.9 Presentation of your CV To produce an effective CV . underlining).uk/careers .4. and the notes that follow it suggest some inferences that can be drawn from them about the nature of the work of personnel management. you have an unconventional record. Use bullet points to make reading quicker. An unusual hobby such as sky-diving or genealogical research can be worth mentioning. including software you are familiar with e. Additional skills The diversity of individual careers sometimes makes extra sections desirable: you can make up your own subheadings. particularly if you want to offer a targeted CV. Have headings in the same style (capital letters. personal profile Including career aims and a skill profile can be particularly effective if you’re seeking a career change. Word and Excel. • The space you give to each section should reflect its importance.ac. • Seek other people’s views on your draft. 4. Don’t fold it. first aid training. • Two sides of A4 is usually the right length (unless it is a CV for an academic position which is usually longer as it includes listings of published work and/ or research). 76 To find out more. If you need to demonstrate an interest in design (e. for some media jobs) more elaborate graphics and perhaps coloured paper might be appropriate. which is designed for this area of work. • Your CV should be produced to a high standard.

staff promotion schemes and other matters. discussing career development. (Indeed. records of labour turnover and other necessary information and assisting with human resource planning procedures and programmes. especially the ability to communicate effectively with them. evaluations.Career Planning and Job Seeking Workbook Example Human Resource Management Advising on. visit our website at www. – Arranging for dissemination of vacancy details by internal and external means. human resource planning and forecasting imply the need for skills in evaluating information and reaching appropriate conclusions. • Words such as arranging and records imply the need for administrative skills. the subject of the next section. • Think about the general style of your CV in relation to the person who’s going to read it. appraisals. but the style is standard for academic CVs in general. targeted and academic. developing and administering policies in relation to staff recruitment and training. management/ staff communications. – Assisting in negotiations in the field of industrial relations and ensuring observance of regulations and agreements relative to personnel matters. discussing. as appropriate. None was perfect. functional. messy …. • Words such as consultations. – Advising management on standards of remuneration. Activity 4. working conditions. It’s time to redesign it. ask yourself whether it presents the information you want to give in the way you want it to be seen. • If you think that your CV looks feeble. interviewing applicants and advising on the selection of those most suitable. interviewing. • Look again at the example CVs to see whether any of the three formats would be particularly appropriate to convey what you want. – Analysing staffing requirements in consultation with department and other managers. The examples of the CVs above illustrated some of the points you should consider when designing your own CV. Some typical tasks may include. it probably is.) You may well decide that a quite different layout and format are more appropriate for your individual circumstances. uninteresting. – Maintaining staff records. career development. • Make sure that you’ve: analysed the requirements of the job listed your skills composed your examples of key achievements Then go ahead and construct or redesign your own CV. advising and negotiations imply the need for skills in dealing with people. The examples (all fictitious by the way) illustrated each of the four main CV formats in turn – chronological. general conditions of employment and other personnel matters. personal welfare and other matters with individual members of staff. (undertaking job analysis and evaluations as appropriate). the academic CV showed that the applicant studied medicine which you can’t do with the OU. • Words such as analysing. would accompany these CVs.ac. To find out more.open. – Helping to undertake staff appraisals and. • If you already have a CV. industrial relations. wordy. And bear in mind that covering letters.uk/careers 77 .3 Take some time to reflect again on the CV guidelines and examples.

A CV will usually require more of an introduction. Highlight your strongest selling points. you’ll know that to make a speculative approach you have to present your case in a letter. Add some other detail to reinforce your suitability. If there’s a vacancy this will. Keep a copy of your letter. 4. usually accompanied by your CV. related experience. If you haven’t received an acknowledgement within two or three weeks. address. end ‘Yours faithfully’. end ‘Yours sincerely’. • Put your name. send a brief follow-up letter or telephone to make sure that it’s been received. job title and organisation of the person you’re writing to.’ and ‘I beg to remain’. Ask someone else to read it – don’t rely on your computer’s spelling check. mention them in the letter. and say where and when you saw the vacancy. • If there are any special circumstances not covered in the application form or CV.Career Planning and Job Seeking Workbook 4. appropriate qualification. Say why you want to work for that particular organisation.3 Drafting your letter • If possible.ac. • Address your letter to an individual person by name and job title. the name. You’re trying to find out whether there are any vacancies. • You can use your covering letter to give additional information such as reasons for an unusual change in career.1 Applying for a job in a vacancy list or answering an advertisement Mention the job title (including any reference number). telephone number and date at the top right-hand corner and. such as a disability and how you overcome potential difficulties. steer clear of stilted expressions like ‘re your advertisement of 29th July. or whether vacancies will arise in the near future. 78 To find out more. a speculative approach is not allowed in Northern Ireland. especially as it may be based on US spelling. Switchboard staff can be very helpful in supplying this information if it isn’t otherwise available. The first is a speculative approach asking for an advice interview from an executive the writer doesn’t know.5. It should enhance your application. or highlight aspects of your CV which you feel are particularly important. what you’re studying. translate into being someone the employer ought to see. on the lefthand side.5. • Make sure your spelling and grammar are correct. • Print your name clearly below your signature. then highlight the relevant points in the CV such as work experience. • Although you should be business-like. without duplicating what’s on the application form. • Use plain A4 paper of good quality.uk/careers . your qualifications and what you have to offer. So make clear who you are. interests and activities. Stress how you think the organisation can benefit from employing you.open. visit our website at www. • Keep it brief – usually not more than one side of A4.5. where you are. and when you would be able to start. so make sure that the reader will want to find out more about you. and that you’ve expressed yourself clearly. Two examples of covering letters are set out overleaf. Convey clearly what kind of work you’re seeking.2 Applying speculatively Remember. type or word-process your letter (though very occasionally an employer will ask for a handwritten letter). • When writing to a named individual. It introduces your application and draws attention to the main factors that make you suitable for the job. such as a relevant degree. not repeat what’s on the application form or CV. The second letter accompanies a CV in response to a newspaper advertisement. if done well. Application forms often allow you reasonable scope to sell yourself and may need only a brief covering letter. 4.5 The covering letter Your covering letter is your opportunity to market yourself. Always include a covering letter unless the employer specifically tells you not to. 4. At the same time you must leave the impression that you’re someone it’s useful for the employer to know about. If you do have to resort to ‘Dear Sir or Madam’. It will usually be read first. If you’ve worked through Section 2 in this book.

and I wish to congratulate you. visit our website at www. I should appreciate your advice concerning the development of my career. Your success in selling computer components to Asian countries has been something few companies have achieved in the last few years.Career Planning and Job Seeking Workbook Example 1 Speculative letter Joginder Singh 123 Warwick Road Kenilworth Warwickshire CV8 1EJ Mr George Black Export Sales Director Blank Distribution Company 5 Blank Street Royal Leamington Spa Warwickshire CV35 8EE 10 February 2006 Dear Mr Black. and computer based control equipment. With your knowledge of exporting. Some of my key achievements have been: • Locating new lines of products and developing international sales for them. • Selecting and working with local distributors throughout the world.ac. your advice and suggestions would also be helpful and influential in helping me research my options to develop my career. • Increasing sales by 26 per cent in one year when the pound was at its highest exchange rate. Although I would like to work for your company. including experience of exporting electronic.open. I should appreciate a personal meeting with you and will contact you in the next week to discuss this. I am now seeking a career change that will build on this experience. Having had over ten years’ experience in export sales. Yours sincerely Joginder Singh 01926 850973 To find out more.uk/careers 79 . I noted in yesterday’s Financial Times that your company received an export award from the Department of Trade and Industry.

visit our website at www.uk/careers . I have particular interest in computer-based accounting procedures and extensive staff management experience. My decision was based on a desire to change employers in order to broaden my professional experience as I am keen to develop my career in a managerially demanding environment. Assistant Finance Director. I am a qualified accountant with substantial professional experience. Although I currently live in Edinburgh. I look forward to hearing from you. Yours sincerely Margaret Minty 80 To find out more.ac.Career Planning and Job Seeking Workbook Example 2 Response to an advertisement Margaret Minty 8 Milton Avenue Edinburgh EH10 3PQ 0131 668 1394 Mrs Shirley Barrett Personnel Manager Fairplay Industries Ltd 123 Evergreen Way Milton Keynes Buckinghamshire MK10 8VS 6 March 2006 Dear Mrs Barrett. I have brought about a sustained improvement in my office’s financial performance over the past five years. Fairplay Industries Ltd. I am enclosing my CV in response to your advertisement for the above post which appeared in the Daily Telegraph on 1 March. Having read the detailed description of the post.open. I have recently taken voluntary redundancy as a consequence of a nationwide organisational restructuring programme. I am free to relocate to another area and see this as a positive addition to my professional and personal development. I am confident that I could make a significant contribution to Fairplay Industries Ltd. and discussed specific aspects with the Finance Director over the telephone yesterday. Working in a team alongside other senior management colleagues.

• Guard against being too open.open. while the interviewer sets the format. If the interview has already covered that. • When asked whether you have any questions. it can be useful to ask about future business plans. • Interviewers are more likely to be swayed by negative information or behaviour on the part of the candidate than positive. This suggests that a good interview performance is likely to impress.ac. and aren’t easily swayed by factual information thereafter. Interviews tend to exclude rather than to include. First impressions count. but they make very consistent judgements and assessments between candidates. • When faced with a panel of interviewers you should address the majority of your response to the interviewer who has asked you a question whilst ensuring that you still have some eye contact with the rest of the panel. From the vast amount of research into interviews as a selection method. To find out more. If you’re given a choice. Here are some initial tips for interviews: • Interviewers want you to do yourself justice. You can set a standard against which the others will be judged. • Show acceptance of the interviewer as a person. Don’t be panicked into responding too quickly. initial answers are critical. • A candidate’s body language (for example. I need a moment or two to think about it. not maintaining eye contact) in an interview can be more important in determining its outcome than experience or qualifications. It’s up to you to help them out and make them feel comfortable. • Interviewers too may be inexperienced or nervous.’ • Always try to be positive in what you say and never be critical of a previous employer.6 The interview Interviews remain the most common method of filling vacancies. use the opportunity to add relevant information about yourself that you haven’t had an adequate opportunity to express. • Interviewers may be poor at assessing the personality characteristics of individual candidates with any validity. visit our website at www. perhaps in an illogical way. They’ll be asking themselves ‘Could we get on?’ ‘Would this person be supportive?’ • Balance the initiative-taking. • Interviewers’ judgements about a candidate are always made in relation to judgements about earlier candidates. • A few seconds silence in an interview can seem an eternity. Remember that interviewers want to be liked and hope to be supported in their day-to-day work and career by your appointment. go first.uk/careers 81 . reaching greater depths as the rapport develops between the two parties. some important insights for candidates emerge: • Some interviewers make up their minds about candidates within the first four minutes of an interview. Fill a thinking gap with comments such as ‘That’s an interesting question. They’re hoping that you’ll be an excellent candidate and that the interviewing time and effort will be well spent. Neither should psychologically dominate the discussion. although as the candidate you should do most of the talking – in effect determining the content. The ideal interview should flow like a conversation.Career Planning and Job Seeking Workbook 4. so the sequence of interviews assumes an importance of its own.

Why have you been invited for interview? What are your unique selling points? Questions are likely to focus on: Your achievements Your motives for applying Your likely contribution • Prepare by marshalling your material in advance. or use audio or video recordings. Human resource/recruitment managers Well-trained and experienced. • What are your weak spots and what do you feel uncomfortable talking about? • Why would you not employ yourself? Produce convincing counter-arguments. How you sound will be crucial.6. solutions. pick bits from CV Concerned about your professional competence and the rapport between you Managing director or company founder May digress into lengthy company history Concerned about cultural fit. • Practise by role-play with a partner. Find out all you can about interviewing techniques and be ready to cope with them: • Read about the process. may try to ‘sell’ the job Head of a group or department A technical expert with wider managerial experience Will talk shop. Practise speaking on the phone to a friend and ask what impression you’re making. Try to foresee questions or situations and work out possible answers. Consult some of the books listed at the end of this booklet. within a broader organisational framework May have standard questions. and may not be entirely their usual selves. visit our website at www. Below we list the four main types of interviewers you may come across. achievements and personal ambition Considering how you’ll fit with the rest of the team May have to ‘sell’ you to more senior colleagues Serious but relaxed. • Think about the interview and plan for it.uk/careers . may look for shared vision May be looking for someone who’ll question or act as an agent of change Will seek views from all those who’ve come into contact with you 4.2 Before your interview • Research the job and employer thoroughly beforehand. If you can. • Practise your answers in the weak areas.9 below and practise some answers out loud. Don’t let your own stereotyping of the interviewer affect your interview technique.Career Planning and Job Seeking Workbook 4. Evaluate your performance and incorporate the learning into your next interview. Even experience as an interviewer doesn’t make for a flawless performance. judgement valued by others Likely to concentrate on personality and organisational ‘fit’ May have a fund of knowledge about company culture Line manager or decision-maker Trying to assess your style of working Concerned about your motivation.ac. • Reflect on your experience. problems. How you project yourself through your social and communication skills will determine your success whenever you speak with potential employers. into a tape recorder. Remember that when managers interview they’re playing a role to a set of social rules. Practise some answers into a tape recorder and listen critically to yourself.6. find out something about the people interviewing you. for insight often leads to heightened anxiety. often astute and very sensitive Acting as internal screener. Practice is essential. Their perspectives may differ according to their job function: You could read all the books ever written on how to do well at interview and still not be good at it. Collect as many concrete examples of things you’ve done as you can.6. Do it out loud.open. • Ask for comments from a partner.1 Interviewers There are as many kinds of interviewer as there are people. or interviewers who have rejected you. network contacts. • Learn from observing others – take the role of interviewer with a partner. • Review your CV. 82 To find out more. Read the section on ‘Tough questions’ in Section 4.

telephone. • Don’t be overburdened with bags. allow yourself time to relax. Dress appropriately for the culture. • Use your natural gestures – there’s no need to look frozen! • Avoid fidgeting. Some people need to practise this. umbrellas. Smile! • Avoid negative statements. If in doubt ask ‘Would you like me to go on?’ • Show through your answers that you’ve done your research into the company. . ask for repetition or clarification. warmth.uk/careers 83 .6.6. • Speak concisely. • Use plain language that doesn’t confuse or divert.ac. Show that you know the interview ‘rules’ by wearing smart clothes. • Decide what to wear. friendliness and sincerity. look at company literature to get an idea of how people dress.6. and judge when you’ve said enough. and if possible do a dummy run. visit our website at www.5 Body language • Walk and sit with good posture. Conservative dress is more likely to pay off than flamboyance. clichés.6 Answering questions Whatever the nature of the job. A lucid style is a transparent window on the content. • Listen attentively to the questions. 4. Avoid jargon. • Convey the right amount of enthusiasm.3 On the day . 4. • Don’t forget to turn off your mobile phone. • Don’t fold your arms.open. • Don’t smoke anywhere on the premises. professional. papers. Watch the interviewer’s behaviour. . If there’s no suitable literature you could telephone and ask the person on the switchboard or the secretary of the person interviewing you. the interviewer will be working to a mental model consisting of three related profiles. Personal profile Intellectual ability Communication skills Listening skills Confidence Job motivation Energy and drive Endurance Development Financial motivation Professional profile Knowledge Reliability Integrity Commitment Achievement profile Effectiveness Efficiency Economy To find out more.Career Planning and Job Seeking Workbook • Plan travel and arrival times. and achievment profile. Don’t drop your voice towards the end of sentences. • Shake hands firmly and briefly. • Remember the need for a poised. or groups of characteristics – your personal. • Prepare some questions that you would like to ask. and keep your hands away from your mouth. • Remember to take a copy of your application with you. It’s your task to provide evidence in your answers that demonstrates these characteristics. • If delayed. 4. If you’re very unsure about this. Try the whole outfit some days before. 4. • Speak clearly. which will give you clues to whether you are answering the questions and timing your replies appropriately. so that if it doesn’t feel right you’ve got time to change your plans.6.4 How you sound • Sound as if you have confidence in yourself. polishing your shoes and so on. • Maintain good eye-contact with the person you’re speaking to. confident first impression. • Arrive in good time.

They do this in several ways: • Fully automated: you receive a letter giving a freephone telephone number to ring. This technique is used for recruiting sales. The advice that follows about personal interviews below applies just as much to telephone interviews. • If you’re rejected. Ask for the question to be repeated. as you would when talking to someone face to face. Did you do yourself justice? Did you allow negative information or negative expressions of feelings to creep in? • Send the employer an informal thank-you note soon afterwards. ‘What if the policy changed to carrying more freight by rail?’ In reply be methodical. 4.6. You’re taken through a series of questions that are recorded and analysed by trained interviewers. ‘What problems did you encounter in the early planning stage of the building extension?’ • Open questions used by skilled interviewers encourage expansive replies incorporating both facts and attitudes or feelings. When you’ve answered.ac.6.open.g. at the employer’s convenience. Look through the next examples – you’re bound to come up against some of them in one form or another. • Screening: you’re questioned on various aspects of your CV to decide whether you’ll be invited to a personal interview. Here are some tips to help you through them followed by some examples and how to approach them. You hear a list of statements and press a number on the telephone keypad to indicate your response. 4. A wide range of questions is covered in Great Answers to Tough Interview Questions by Martin Yate (see the end of this section for further details). often with a technical content.uk/careers .g. e.7 After the interview • Think about the questions and your answers. • Standing up while talking can make you sound more confident. stop and leave it at that.g. • Some candidates dress in the clothes they would wear to an interview to put themselves in the right frame of mind. and say where you’d need more information. write a letter asking for some constructive comment by telephone. There’s some general advice about using the telephone effectively in Section 2. ‘Would this just be in the UK or the whole of Europe?’ designed to establish whether or not you have the required skills for the job. ‘Tell me about the three years you spent studying with The Open University. keep your answer simple and short. but some things are especially important: • Do you speak loudly enough? • Is your voice clear or do you have a tendency to mumble? • Do you sound confident and interested. take time and keep to the point.Career Planning and Job Seeking Workbook You need to also be prepared to adapt your responses to the different kinds of question: • Specific questions invite factual replies. Pause for thought If you fail to plan. e. 4. If you can show that you know what they’re getting at.9 Tough questions Everyone has a different perception of what constitutes a tough question.6. marketing or telesales staff. In general: • If you feel yourself under pressure. e.’ • Hypothetical questions test speed and quality of thought. • A sales exercise: you’re given an opportunity to sell a product over the phone. state assumptions you’re making. or monotonous or tentative? • Don’t forget to smile when you’re talking on the telephone. The smile won’t be seen but it can be heard.8 Interviews by telephone Increasing numbers of companies are using the telephone in the first stage of the interviewing process. • Structured: a mutually convenient time is fixed in advance for the interview. e. you’re half way to giving an appropriate answer. you plan to fail. there may be other positions coming up.g. you’ll tend not to listen so acutely. visit our website at www. Even if you’re unsuccessful this time. • Try to show that you understand why the interviewers have asked you the question. This reinforces recollections of you. The questions are 84 To find out more. • In response to embarrassing – rather than simply tough – questions.

conscientiousness) to end on a positive note. Either choose one that isn’t particularly significant. domestic stability. Include any particular characteristics that you feel relate to the job. It is your chance to provide an overview and at the same time to throw in leads that you hope the interviewer will take up. Tell me about yourself.open. for example: Early years (if appropriate) Education Work experience Significant events Keep your answer short (three to four minutes). Q A How much are you worth? Try to delay answering this until you know the responsibilities and scope of the job.ac. Concentrate on the many positive features of your greater maturity: experience of life and work. professional and achievement – we discussed in ‘Answering questions’ above to produce a rounded picture. credibility with clients. or pair one with something that can be turned from a weakness into a strength (e. You could also provide evidence of being a quick learner. This question needs practice. Add a balanced. Draw attention to the possibilities of bringing in skills or experience that the company would benefit from.g. visit our website at www. time management) but have taken action to overcome it. Mention your previous salary and any financial commitments that lead you to raise or lower your expectations. freedom from childcare. Q A A Q A Q A To find out more. Use phrases like ‘learning a valuable lesson’ rather than admitting to making a mistake.uk/careers 85 . emotional stability. Then express your motivation and drive.g. and the ‘political’ gains of instigating change through appointing an outsider. Negotiations like this might seem strange to you if your only experience is of fixed salary scales. Remember that this question isn’t simply about your factual history so don’t give too much detail. and the typical salary ranges. the fresh perspective of Q an outsider. Why should you be appointed rather than an internal candidate? This is an invitation to list your main strengths. Describe how you’ve adapted to different subcultures you’ve encountered by doing different jobs in your career. Q A What are your weaknesses? Don’t claim to be faultless! Most strengths taken to the extreme become weaknesses. Having worked for one company for so long. coaching and mentoring skills. what difficulties do you expect in adapting to our culture? Make it clear that you understand the importance of the concept of culture by mentioning the internal diversity of companies and organisations you’ve had contact with. particularly in view of age leglislation in 2006 but you never know…! The interviewer could be suggesting either that you’re too old to adapt or that you haven’t got a realistic appreciation of the demands of the new job. Draw on examples from the three profiles – personal. Cover relevant aspects of your life.Career Planning and Job Seeking Workbook Examples of tough questions and how to answer them Q A What are your strengths? You’ll have become aware of these through your self-analysis. Or explain how you had a weakness (e. Try to restrict yourself to four or five as too long a list will confuse the interviewer. Isn’t it a bit late in your working life to change career? It is perhaps unlikely that you would be asked this. wellreasoned argument for your choice of this new kind of work. to counter any thoughts that you might simply be looking for a refuge.

If possible. There’s no research evidence to support this assumption. Make clear statements about your willingness to shoulder responsibility and say that you would consider career progression within the company at an appropriate time.uk/careers . and your hope that some of these needs will be met. visit our website at www. Why has it taken you so long to find a new job? Finding any sort of job is easy. finding an appropriate job takes time. Concentrate on flexibility. Mention steps you’ve taken to keep up to date. what would you choose? Talk about the kind of work you’re being interviewed for and why this company interests you. Emphasise your desire to develop your skills by moving to a more demanding job. Q A Q A Q A Q A Q A Q A Q A Q A Q 86 To find out more.) A A Quote samples of your own recent learning. What are your ambitions? Concentrate on your desire to do the job well and to develop your skills and confidence. Create a favourable impression based on the things you’ve done to help yourself. If you had complete freedom of choice of jobs and employers. Statements about far-reaching ambitions should sound realistic. Include a reference to how important work is to you. What were the circumstances of your leaving your last employer? Keep your reply short and don’t touch on any conflict or bitterness. relate this to the job you are applying for. but be careful that it isn’t a core function of the job. mentally sharp and so on. Relate your answer in the final stages to the job you’re applying for. either at work or at leisure. What interests you least about this job? Choose a routine activity (filing. Emphasise that you are adaptable and respond positively to circumstances and would not necessarily expect to use all of your skills in the first instance.open. You might start by briefly describing how your style has developed as you’ve grown in experience and social expectations have changed. A trite or bland answer will seriously undermine your application. Why do you want to work for us? Your research will pay off here.ac.Career Planning and Job Seeking Workbook Q How have you tried to stay up to date? (Age is commonly associated with obsolescence of skills or knowledge and ineffectiveness. It is also important to emphasise IT skills and keeping up with professional journals/research in the area. Be honest. Plead ignorance about other potentially boring duties. Uncertainties in the business environment will probably lead to growth opportunities for the company and you. What sort of relationship did you have with your last manager? Concentrate on understanding your manager’s expectations and objectives. Do you not feel that you might be overqualified (or too experienced) for the position we are filling? A strong company needs highly competent people with appropriate experience to deal with current problems. How would you describe your management style? Have a well thought-out answer ready. your variations in style according to different people and different tasks. filling in expense claim forms). Include examples of support and how you kept your manager informed.

education. medium and long-term goals? • Why have you decided to change careers? • What are the main challenges facing (e.1 Assessment centres This approach has been defined as ‘the use of any selection device. in-tray exercises and the like. what do/did you spend most time on. group discussions. 4. are increasing their use of additional tools. exercises and interviews) for recruiting new employees.g. in any combination. they are fairer to you.ac. particularly at graduate level. and why? • Do/did you have any frustrations in your present/last job? • What did you learn from (e. All the other candidates will be nervous too. You would normally find out about the way an organisation uses these by researching their recruitment literature or website.4 Here are some more examples of interviewers’ questions to think through yourself. How would you cope with the transition? • How long would you expect to stay here? • How would you describe yourself? • In your present/last job. • Why did you decide to study with The Open University? • The classic three-part question: What kind of people do you like to work with? What kind of people do you find it difficult to work with? How have you worked successfully with this difficult type of person? • What are your short. It can include situational activities. If you are asked to attend an assessment centre. here are some general guidelines: • Don’t be intimidated. beyond the interview’. One such tool is the use of assessment centres – these are not places.g. To find out more. the Health Service. this company…) today? Do you feel well equipped to meet those challenges? • None of your experience is at managerial level.uk/careers 87 . • Why should we appoint you? • Have you any questions? For academic jobs: • What publication are you most proud of and why? • What do you see as the main benefits of your research? • Tell me about your PhD research assuming that I have no background knowledge. being a manager…)? • How do you react to criticism? • How do you feel about the progress you made in your present/last position? • In your present/last job. • What would you find easy about teaching undergraduates and what would be challenging? Don’t forget that you can ask a careers adviser for help in preparing for interviews.Career Planning and Job Seeking Workbook Activity 4.7. visit our website at www. but a technique (a mixture of tests. your last job)? • What is the most difficult decision you have faced? • What kind of decisions are most difficult for you? • What area of your skills or professional development would you like to improve? • Describe your ideal job. this job.open. 4. aware that interviews have many shortcomings.g. Because assessment centres are more thorough.7 Other selection techniques Larger employers. as well as interviews and psychometric tests. what do/did you like most/least? Why? What was your greatest success? What has been your biggest failure? • What do you see as the most difficult aspect of (e.

or how you respond to different situations. There are two main kinds of psychometric test: Aptitude. choose something that’s cool as well as smart to wear. paying attention to any special instructions. or bring your own calculator. getting in some practice will probably make you feel better. They look at how you react or behave in different situations. for example. induction loop. verbal. they can last several hours.open.2 Psychometric tests Psychometric tests are structured pencil-and-paper or computer exercises. such as personality and interest questionnaires.prospects. Tests are designed so that you have a few items to practise on first. The ability to listen and support others is also highly valued. Unlike aptitude tests. Get yourself ready.uk/links/AssessmentCntrs www. • If you have a disability and need special arrangements (e. Decisions about senior appointments are never based on test results alone. • Try to focus on your own performance rather than that of others and don’t assume that she or he who shouts loudest will win. Further resources For further information and resources on assessment centres go to: www. a good test can offset weaknesses in interview performance – it never seems to work the other way round.uk/careers and look for ‘Assessment Centres’ in the ‘A. • Take care at social events: rich food and drink dull the brain! • Try to ensure that you talk to as many of the company representatives and other candidates as possible – don’t just limit yourself to one or two who seem the most friendly. • Take the pens and pencils you like to write with.com When it comes to completing the tests: • Read the instructions carefully and follow them precisely • Some ability tests have tight time limits and too many questions to do in the time allowed • Others.open.Z’. In fact. both mentally and physically: • Your invitation may include a programme of events.ac. cognitive.g. • In summer.7. failure in one or two elements won’t automatically mean rejection. When the time comes: • Arrive in good time. The tests should have been carefully researched and tried out to ensure that they’re fair to everyone who takes them. Personality questionnaires These gather information about how and why you do things in your own particular way. special seating) discuss it with the selector in advance. for sales personnel. often in the form of multiplechoice questions. although certain characteristics will be more or less appropriate for the job (e.uk/careers . ability or intelligence tests These aim to assess your capabilities in tests of reasoning: that is.shldirect. • Make sure that you know exactly what you’re required to do. Don’t be afraid to ask questions.ac. You will find practice tests at: www. make sure you take them with you. • Try to get a good night’s sleep beforehand. have no time limits • Ask during the practice session if you don’t understand. You may face hours of hot sticky work in examination conditions. and your preferences and attitudes. Study it carefully. visit our website at www. They’re designed to assess your reasoning abilities. 88 To find out more. A highlighter pen could be useful. numerical and perceptual skills).ac. independence. If you wear glasses for reading.g. • Assume that you’ll be closely observed the whole time.Career Planning and Job Seeking Workbook • Decisions are made by drawing on all the evidence. The tests are used in a variety of ways. the level and nature of your thinking skills (typically. The selectors aren’t looking for a rigidly ‘typical’ personality. they have no ‘right’ or ‘wrong’ answers. • Assessment centres sometimes have the advantage that they give you longer to judge the organisation and the people within it. • Go to the loo before major exercises. 4. Your results are usually compared with how others have done on the tests in the past. depending on the organisation and more usually by large blue chip companies: • as a selection exercise before an interview • to accompany an interview selection • as part of a number of selection exercises at an assessment centre. but if you’re anxious about them. You might be asked to prepare something in advance. social confidence and persuasiveness would be considered important characteristics).

5 Group discussions Three to eight candidates sit in a group and discuss one or more topics. Concentrate your thinking and be succinct in your expression so that you have less to write. • Don’t spend so much time thinking and planning that you haven’t got time to write the report. You may need to make your presentation just to the selectors. How you say it is as important as what you say.7. If you’ve been asked to prepare in advance. relationship with other participants). • Remember to put your name on all the sheets of paper you use. most tests contain ‘lie scales’.3 Written exercises Typically. don’t over-run.uk/careers 89 . and if more information might be needed say what it is. but make good use of your allowance. Be cooperative. • You won’t get any marks if the marker can’t read your writing. Remember the rubric: 4. with the selectors acting as observers. • What’s usually wanted is a business report. If you have a disability that you believe may affect your ability to do these tests. You’ll probably have only five minutes of presentation time. Honesty is the best policy. They’re easy to set up and provide a useful sample of logical thinking. • Be supportive and pleasant to the other candidates. Never read from a prepared script. Sometimes you’re told the topic before the day. applicants who fail selection tests often do so because they don’t answer the questions. with their pros and cons. but you’re always given time to prepare. and how?) If you’re faced with a written exercise: • Follow the instructions. For one thing. you’ll be given a lot of written data and asked to write a report.4 Presentations These are often used as part of an assessment exercise. • Recommendation of an option.open. • Don’t be tempted to produce complex visuals. sometimes during the assessment centre. • Be clear about the aims of the exercise: keep the group focused on the task. • Make assumptions explicit. There could be questions afterwards. but not necessarily the first. communication skills and persuasiveness. Make liberal use of subheadings and bullet points to make your answer easy to read. with reasoning to support your choice. You’re not going to be judged on your ability to dominate. A suitable structure for your answer is likely to be: • A redefinition of the problem (by drawing out the key issues) • Setting out the main options. 4. • Don’t rework chunks of the brief. and faking then becomes very difficult to sustain. practise so that you’ve got the timing right. remember that getting the best out of others is a skill in itself. Make it a lively delivery. with your reasons (is it practicable. Some selection procedures include a discussion about the test results with a psychologist.Career Planning and Job Seeking Workbook Personality tests are easy to fake. see it as a task in which you have to convince or persuade the selectors. not an essay. verbal expression. Talk directly to them. outline a proposal or draft a letter. or sometimes to the other candidates as well. Tell ’em what you’re going to tell ’em Tell ’em Tell ’em what you’ve told ’em Keep in mind some general advice about presentations: • Whatever the instructions. If you have trouble with it.7. If asked to do so. Very often you’ll be set a task as a group or given a case study to look at.7. for another you’ll have to guess what sort of personality the company is looking for. Keep the presentation simple. but there are dangers in trying to do this. To find out more. Candidates often fail through producing two to three times too much material.ac. The observers will be making notes about the quality of your contribution (logic. and you may have access to audio-visual materials. not enough to do them justice. Don’t ignore the possibility of recombining parts of different options. don’t use a ballpoint pen – it tends to make things worse. Like examination candidates. it is advisable to talk to the employer about this beforehand to discuss whether there are any alternative arrangements that would be appropriate for your situation. visit our website at www. come to a conclusion or recommendation. • Make an early contribution. 4. • Keep a careful eye on the time. The marker will be looking for original thought.

As well as general fitness.open. just like a real one. Don’t just put your head down and plough through the lot.7 Graphology Graphology . You may be asked to respond quickly (in timed conditions) to a number of typical questions or issues that may crop up in a job and say what you would do and how you would prioritise tasks. You’re likely not to know that graphology is being used. or 90 words per minute wordprocessing. The biographical data need not have any recognised link with performance. Best marks are obtained by candidates who produce the largest volume of appropriate written output. 90 To find out more. set timescales.7. • Read the instructions carefully and plan your time accordingly. medical tests cover sight. but they’re not as detailed or as accurate as information gathered from psychometric tests and exercises.7. Staffing issues are most likely to spring this trap. you’ll be maximising your chance of success. If you have to reach a decision within thirty minutes. Treat the whole exercise like real life. and ability to communicate in clear English. Information may be collected from the standard application form. make reporting and follow-up clear. The qualities most likely to be assessed are analysis.6 In-tray exercises These simulations of the administrative aspects of a job can be very taxing. with appropriate levels of formality and informality in your responses. 4. Most candidates find these tests tough. However. You may be allowed to use the floor if the desk isn’t big enough. • Keep a careful eye on the time. How to go about it: • It may be possible to take the in-tray apart and sort it into heaps.8 Biodata analysis ‘Biodata’.7. • Look for links within an in-tray. Studies indicate that graphologists can produce generalised personality descriptions. colour perception and hearing. other than statistical correlation.uk/careers . take care over presentation as well as content. and that can be a clue. a contraction of ‘biographical data’. colleagues are ill. even if you’re not asked to do so. They’re usually set in an unrealistic scenario that prevents you from talking to other people in the organisation (e. follow this up by tackling the items according to those you set. abroad. Evidence offers little support for its use as a predictor of performance. make sure that it’s permitted.9 Proficiency tests These tests are used to find out whether candidates have the skills they claim – 120 words per minute shorthand. 4. but is a controversial technique in the UK. it’s Saturday afternoon). if you’re asked to submit a demonstration piece. • Give reasons for your decisions. but often a special form is needed. judgement. • You can be judged only on what you’ve written down. • If the first part of the exercise asks you to set priorities. means that details of an individual’s history are correlated with the biographical details of others who have succeeded in the same occupation. for example. particularly in France. Make a point of discussing your strategy and interpretation of the group discussion with the interviewer later. some employers ask candidates to submit a handwritten piece on a management topic.10 Medical tests The job advertisement or person specification should state clearly whether a certain level of physical fitness is required.ac. 4. 4. and may take time.g. 4. A well constructed test in-tray will contain distracting trivia. • Don’t be discouraged.analysis of handwriting – is used a lot for managerial selection in continental Europe. use your diary and your secretary well. A cleverly constructed in-tray will generate emotional responses that can cloud decision-making. organisation. Intervene if there’s loss of direction. remind the group if necessary. Related tests of ‘potential for proficiency’ (trainability) assess characteristics such as hand–eye coordination. not on what went through your head. visit our website at www. decisionmaking. Pause for thought Getting the job you want is always a challenge. By taking the trouble to reflect and to prepare.Career Planning and Job Seeking Workbook • Mentally ‘stand back’ occasionally and evaluate what’s happening.7. and between intrays if there’s more than one.7. If you like to work like that. Signal in your comments that you’ve spotted these links. or conflict between the other participants. • Remain balanced in your judgement. So.

visit our website at www. ask for the OU Toolkit on Presentations from your regional centre or look under Study Strategies for the link to Student Toolkits at: www.ac.Career Planning and Job Seeking Workbook Further resources For giving presentations. Kogan Page.ac.ac. Kogan Page.open. Kogan Page.uk/learning M. Yate (2005) Great Answers to Tough Interview Questions.uk/careers 91 . The OU careers website at: www.prospects. M.open. Byron (2003) How to pass the Civil Service Qualifying Tests. Parkinson (2004) How to master Psychometric Tests.open.uk/links/AppsInterviews To find out more.ac. M.uk/careers If you are an OU student look at the ‘Moving on’ section on the Prospects website at: www.

05 .

open. go to www. the same principles of career planning and job seeking apply to everyone. To find out more. Many employers have well-developed equal opportunities policies to help them to recruit a diverse workforce. visit our website at www. before or during an interview will be considered later in Section 5.1 5.uk/careers 93 . However. some organisations aim specifically to recruit a workforce that reflects the community they serve. the legal position. and you will often see this highlighted in job advertisements. In fact.uk/links/ discrimination Pause for thought Keep in mind that disclosure of personal information during the recruitment process can be a concern for some people.6 5. there is evidence that certain groups of people are at a disadvantage and may experience difficulty in achieving their career aims. This section will explore a range of issues related to equality of opportunity in relation to • age • criminal record • disability or additional requirements • gender/sex • race • sexuality and sexual orientation.ac.prospects.Career Planning and Job Seeking Workbook Equality and Diversity Issues In this section 5. Each section includes a discussion of some of the issues you may encounter. In this section we highlight some of the additional challenges that may be faced by students and graduates.7 Age 94 Criminal record 95 Disability or additional requirements 96 Gender/sex 98 Race 100 Sexuality and sexual orientation 101 Religion or belief 102 Regardless of their background.2 5. on a covering letter.ac.3 5.4 5. strategies to help you in your job search and further resources that you may find helpful.5 5. on your application form. For more information and links on job-seeking strategies when facing discrimination. The issues of whether. when or how you should do so.

So. Employers vary a great deal in their attitudes towards age and recruitment and with the increasing numbers of mature and overseas applicants offering a wide range of qualifications and experience. Braille or large print.1.1 Your rights By October 2006.’. or contact your local OU Careers Advisory Service. You may need to allow some time for appropriate arrangements to be made.Career Planning and Job Seeking Workbook Activity 5. Remember. and paid work. you have a degree and. For example. visit our website at www. to offer a range of transferable skills and experience to an employer. Then contact the Careers Advisory Service in your region to get help with your marketing plan. please contact your regional centre who will arrange this. Having a degree is not enough to secure a job. They are saying. 5.2 How to help yourself in the job market Take a look at Section 4 on applying for jobs.. your age will count against you in the job market? 5. as a mature graduate. juggling study and home responsibilities.uk/careers .open. So. If you haven’t had any recent work experience (paid or voluntary). sexual orientation and religion. we will be happy to take reasonable steps to accommodate your needs. Employers are looking for more than a qualification. For instance.. plan ahead and make use of the study breaks and any contacts you have to find out all you can about the area of work you are interested in. having completed your degree. disability. hone your CV to highlight that ‘extra’ you can offer to enhance your application. The Employers Forum on Age states that ‘being an employer of choice in an environment with an ageing population means ensuring that employment policies and practices are attractive to all age groups’. This is where you are able. It’s not enough to think that because you have completed a part-time degree. if you need any information in an alternative format such as an audio recording. which you might like to discuss with a careers adviser.1 Age Are you concerned that. then you could consider exploring your local options. selection procedures in large organisations are being reviewed. gender. especially when you have used all your spare time to get the degree in the first place. there will be legislation in force in the UK that will ensure that anti-age-discrimination will become as much an offence as discrimination against race. This should also help you to feel confident about what you can offer to the workplace. look at the Careers Advisory Service website for contacts for volunteering opportunities. that you are automatically going to be offered a job. 5. If you have additional requirements that may lead to difficulties accessing any of our services. This may feel unfair. ‘Yes.ac. 94 To find out more.1 Note here any issues that could affect you at work. you need to present your experience and skills positively and highlight your ‘added value’.1.

Here are some tips from the Association of Graduate Recruiters (AGR) and the Association of Graduate Careers Advisory Services (AGCAS) to help you maximise your potential for job seeking: • Produce a concise CV and match your experience to the job requirements.asp Age diversity at work – A practical guide for business. • Demonstrate your flexibility and experience of studying and working in mixed-age environments. • How. 5.2 Criminal record If you have a criminal record. Don’t be put off by negative reactions if at first you don’t succeed! One graduate wrote: My method worked because of planning.org. Nonetheless.agepositive. adaptability. Further resources For the latest information on age legislation 2006. starting by using the company website (if there is one available). go to Employers Forum on Age at: www.com/mat_home.efa.open. • Highlight your time management. • Use positive language in applications and interviews and never apologise for your age.uk/links/Discrimination 5. investment of time and 143 stamps and envelopes. • What impact a criminal record will have on your gaining and keeping employment. Published by Age Positive at: www.org. psychotherapy.ac.prospects. organisational and self-motivational skills. good targeting and carefully written documentation. And you must be determined and active in your approach.uk/careers 95 . it’s vital – whatever your aims – to research your chosen area thoroughly and market yourself effectively. • Identify the skills you developed in previous work. when and if to disclose a conviction to a prospective employer. visit our website at www. research. counselling. communication. Most employers will be impressed by your commitment and motivation! Indeed. Some of your concerns may include: • Whether you must declare any convictions.uk Mature students – the way forward (AGCAS publication) is available at: www. to do so. Published by AGCAS and available online at: www. teaching. You can access the network at: www. teamwork. • Fully research each employer. work and earn for as long as they want.uk/links/Mature AdvantAGE – A magazine published by ‘realworld’ to help ‘mature’ students to take control of their future. studies and general life experience e. some areas of work look for maturity. or need.g.2.uk A level playing field – A job-hunting guide for students and graduates on how to challenge unfair discrimination. some have started new careers in their 50s. (A level playing field.taen.ac.ac.gov. • Be confident if you are offered an interview as this means your CV/application form has obviously been successful. • Create your own network using contacts from previous jobs/friends/family.uk The Third Age Employment Network (TAEN) works for better opportunities for mature people to continue to learn. you may be confused about its implications for working in the future.g. • Convey your reliability. social work. occupational therapy. • Demonstrate your experience when making effective business decisions and give examples. Be prepared to produce more than one CV. including a section for mature students.realworldmagazine. and view life experience as an advantage e.prospects.1 Your rights Do note that there are legal requirements regarding disclosure of certain convictions. loyalty and confidence to manage change. Available for reference in your regional centre or at: www.Career Planning and Job Seeking Workbook Many OU graduates have changed careers in midlife. AGCAS) Tell employers about your skills and what you have had to do to get an OU qualification. You do need to be clear about what you want and what you can offer. you have just spent a number of years improving these through part-time study. and archive work. For some areas To find out more. • Stress your ability to hit the ground running – you know all about working for a living.

These may include adjusting premises. Here is a range of strategies to help you: • Discuss your situation with a careers adviser at your regional centre.com The National Association for the Care and Resettlement of Offenders (NACRO) publishes a number of advice leaflets. 5. additional support can help to enable access to work. It does not apply to employers who employ workers on board ships or aircraft.nacro. employers are required to seek disclosure of criminal records from the relevant criminal records office. They define rights for disabled people.3 Disability or additional requirements Many students and graduates with disabilities have the same skills and abilities to offer as anyone else. do check the legal situation carefully.Career Planning and Job Seeking Workbook of work. • Be realistic about the employment area you wish to enter.uk Scottish Criminal Record Office (Scotland) at: www. particularly in relation to employment and access to goods. training and selection for redundancy or dismissal. in the past. those who have recurring or progressive conditions.org Further resources Criminal Records Bureau (England and Wales) at: www. such as ‘regularly caring for. Discrimination is outlawed in all aspects of employment. You can access them at: www. as defined by the Act. it can seem a challenging task to seek employment. Employers must show that they have looked into the costs of adaptations. The effectiveness of the adjustment in reducing the disadvantage must be taken into account. visit our website at www.uk/links/Discrimination 96 To find out more. information and advice for ex-offenders seeking work at: www. Published by AGCAS and available online at: www. promotion. For some students. You count as disabled according to the Act if you have ‘a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities’.ac.co.3.uk A level playing field – A job-hunting guide for students and graduates on how to challenge unfair discrimination.crb. Employers are also required to make reasonable adjustments both to the workplace and to the job description. Large companies will probably be expected to adapt the workplace. This covers people who have had a disability.2 How to help yourself in the job market If you have unspent convictions. training. You can find out more from the Disability Rights Commission: Disability Rights Commission www. • Market yourself as positively as possible (see Section 4). or applying for jobs. but smaller companies with lesser funds may not have to do so. including recruitment. Keep in mind that there are certain jobs for which convictions never become spent.drc-gb.disclosurescotland. All employers are covered except for the armed forces. Part II of the DDA is intended to prevent discrimination against disabled people at work and in recruitment. and people with severe disfigurements.apextrust.gov.ac. Before you start studying for a specific career area. without the need for specific adjustments or support.prospects.1 Your rights The Disability Discrimination Acts (DDA) of 1995 and 2005 make it unlawful for an employer to discriminate against you whether you are applying for a job or are in employment. supervising or being in sole charge of persons aged under eighteen’. and so must the finances of the employer.uk The Apex Trust – support. and what funding is available from other sources. altering hours or buying equipment. 5.org.open. and then to consider the next steps as outlined below. • Make use of other agencies that can help and advise you. 5.2. The key starting point is to explore career areas that are relevant to your interests and skills. including a section for offenders. services and facilities.uk/careers .

You will be able to describe things in a positive light – your strengths.open. If you do decide to disclose your disability. not what you can’t.3. If you declare your disability and believe that you have been discriminated against during the application process.jobcentreplus. you risk losing your job. You should always point this out to employers. training and self-employment. 5.3. it may fund specialist equipment or transport costs. look for employers who make these kinds of positive statements even if they don’t use the disability symbol.3 Resources for employment and training Jobcentre Plus Jobcentre Plus is a network of jobcentres provided by the government to offer information to all adults on jobs. • Don’t assume that an employer will view your disability in a negative way.uk or look up Jobcentre Plus in the Yellow Pages. If you’re concerned about losing the job you’re already in for a reason associated with disability. you will need to consider the method and timing. If you give false information and an employer finds out the truth later.uk Each is committed to creating and developing opportunities for people with disabilities. the Disability Discrimination Act 1995 entitles you to take your case to a tribunal. the DEA can provide advice to you and your employer and explore practical ways to help you keep your job. There are now over 400 member companies in the Employers’ Forum on Disability www.Career Planning and Job Seeking Workbook 5. Many application forms ask about disability and health. Services the DEAs can offer include: • An employment assessment to identify what work or training suits you best. Do you tell them on your application form? In a covering letter? Before or after an interview? There are no clear-cut answers to these questions. Here are some reasons why it might be a good idea to disclose your disability • Some employers are keen to employ people with disabilities and use the disability symbol – this shows they are positive about employing disabled staff. • Don’t restrict your applications only to employers who are keen to recruit disabled people. Here are some reasons why it might be a good a idea to not disclose your disability • You may believe that your disability has no effect on your ability to do the job. However.ac. though you may find it helpful to talk it over with a careers adviser at your regional centre. • Referral if needed to an occupational psychologist. • Referral where appropriate to specialist Jobcentre Plus programmes for disabled people including: Job Introduction Scheme (JIS) – To help you and an employer with employment costs for the first few weeks if you or your employer is not sure whether a job may be suitable.2 How to help yourself in the job market You may need to decide whether or not to tell an employer that you have a disability. • You may think that an employer will automatically see you as a potential expense. Access to Work – a Jobcentre Plus programme (see below) can provide support for you in a job. For instance. So. To find your nearest Jobcentre Plus office. Many employers have equal opportunities policies. Access to Work – Can help you make the most of your opportunities in work by helping you to tackle some of the practical obstacles you may meet at work if you have a disability. When you apply for jobs and you are considering whether to disclose your disability: • Always focus on what you can do.gov. You must make your own judgement. visit our website at www. many employers do not use the symbol but there may be practical evidence that they are positive about disability – such as offering information in alternative formats and alternative ways of contacting them. • • • • • To find out more. look at the website: www. The majority of disabled jobseekers who find work through Jobcentre Plus are assisted by a disability employment adviser (DEA). • Information on employers in your area who are Disability Symbol users. • Perhaps you prefer not to discuss your disability with a stranger. Specialist DEAs can discuss your current employment situation with you to plan the best way into work. • You might feel that you will be discriminated against and rejected straight away.employers-forum.co.uk/careers 97 . • A job matching and referral service. your coping strategies. • Referral where appropriate to a work preparation programme.

Employers are not required to provide the same pay and benefits if they can prove that the difference in pay or benefits is genuinely due to a reason other than one related to sex.open. which came into force in the UK on 6 April 2003.open. including a section on disability. and looking for flexible working arrangements. needing time off work for parenting duties.disabled-entrepreneurs. Wales and Scotland.Career Planning and Job Seeking Workbook WORKSTEP – Individual programme of support through a variety of different job opportunities – leading to unsupported employment. academics involved in work placements and prospective employers: www.1 Your rights (The following information is from the EOC website.uk A level playing field – A job-hunting guide for students and graduates on how to challenge unfair discrimination.uk/careers . There is also an interactive web-based service providing dedicated information. this can help you in presenting yourself in your application for work.adp.org. education. 5. or • work rated as equivalent under an analytical job evaluation study. Disabled students’ allowances (DSAs) Disabled students’ allowances (DSAs) are grants available to disabled students in higher education to help with the extra costs of services and facilities they need for their studies because of a disability or specific learning difficulty.) Other equality issues that you might encounter include harassment at work. yes: despite the work of the Equal Opportunities Commission (EOC). and graduate case studies. The Sex Discrimination Act 1975 (SDA) prohibits sex discrimination against individuals in the areas of employment.net The Open University Careers Advisory Service web pages have some useful links. If you live outside the UK you will need to check the legal position for your country of residence.uk SKILL – The National Bureau for Students with Disabilities – has a large range of relevant information sources: www.org.ac.org. and in ongoing communication with your employer.4 Gender/sex Does it make a difference if you are a man or a woman when applying for a job? Unfortunately. and in fact.uk Disabled Entrepreneurs Network: www.uk/links/Discrimination The Hobson’s guide for Disabled Students – This is a free annual publication for disabled students. to request flexible working. advice and resources for students with disabilities.uk Diversity Works at: www.ac. we still find gender discrimination in the workplace. Look in the ‘A-Z’ under ‘Disability’ for further resources.scope. facilities and services and in the disposal or management of premises.diversityworks. There is a lot of discussion about the ‘glass ceiling’ that prevents women from achieving ‘top jobs’. It also prohibits discrimination in employment against married people. visit our website at www.ac.disabilitytoolkits. published by AGCAS and available online at: www. includes employers’ case studies. available for reference in each regional centre. and in employment. June 2003. • Details about work-based learning for adults. The OU provides information about DSAs on the website at: www.) The Equal Pay Act 1970 (EPA) gives an individual a right to the same contractual pay and benefits as a person of the opposite sex in the same employment. The EPA applies to England. It’s important that you are aware of the issues concerning sex and gender discrimination – at both recruitment stage.prospects. there is still a 15 per cent pay gap between male and female graduates by the age of 24 – even when they have the same qualifications in the same subject. If you check on the legal situation. • Information on local and national disability organisations of and for disabled people.ac. and disabled children under 18. and the provision of goods. 98 To find out more. the necessity for a work/life balance is highlighted by the legal right for mothers and fathers of children under 6.open. or • work that is proved to be of equal value. (You might also want to check whether a prospective employer has an equal opportunities policy. where the man and the woman are doing • like work.skill.ac.uk/disability Further resources Association of Disabled Professionals at: www.uk/careers 5. www.4. Times are changing: for instance.

4.3 Indirect sex discrimination Indirect sex discrimination is where a condition or practice is applied to both sexes but it adversely affects a considerably larger proportion of one sex than the other.open. This is especially important if you are looking to enter a field of employment that is traditionally dominated by the opposite sex.uk/careers 99 . • End sexual harassment at work. There are special provisions about discrimination on the grounds of gender reassignment. to apply a condition or practice. another is treating a woman adversely because she is pregnant.ac. an unnecessary requirement to be under 5’ 10” would discriminate against men.worklifebalancecentre. Published by AGCAS and available online at: www.6 Resources for employment and training Equal Opportunities Commission (EOC) The Equal Opportunities Commission (EOC) is the leading agency working to eliminate sex discrimination in the UK. to apply that condition or practice. and this will help to counter any negative stereotypes that may exist.2 Direct sex discrimination Direct sex discrimination is where a woman (or man) is treated less favourably than a person of the opposite sex in comparable circumstances because of her (or his) sex. it is not justifiable. there are special provisions prohibiting discrimination on the grounds of gender reassignment in employment. The SDA applies to women and men of any age.Career Planning and Job Seeking Workbook Victimisation because someone has tried to exercise their rights under the SDA or Equal Pay Act is also prohibited. • Make it easier for parents to balance work with family responsibilities.numberten.4.co. there is a good argument that the general definition of sex discrimination prohibits this.org. 5.4. • Make public services relevant to the differing needs of men and women. including a section on gender.uk/links/Discrimination To find out more. Scotland and Wales. • Increase the number of women in public life.4 Discrimination on grounds of gender reassignment With certain exceptions. Employment-related claims are brought in an employment tribunal. 5.4. • Discuss your application with a careers adviser in your regional centre. irrespective of sex. 5. visit our website at www. There are no express provisions prohibiting discrimination on grounds of gender reassignment in the other fields covered by the SDA.5 How to help yourself in the job market So. including children and prohibits direct and indirect sex discrimination. Indirect discrimination is where the pay difference is due to a condition or practice that applies to men and women but which adversely affects a considerably larger proportion of one sex than the other and it is not justifiable. The EOC campaigns to: • Close the pay gap between women and men. Strict time limits apply. • Break free of male and female stereotypes. For instance. one type of direct sex discrimination is sexual harassment. You can access this at: www. a requirement to work full-time might be unlawful discrimination against women. how can you help prevent discrimination against yourself – whether you are female or male – in the job market? Here are a few suggestions: • Plan your application effectively in order to minimise the possibility of unfair discrimination. England.prospects. Part I of the SDA describes the forms of discrimination to which the SDA applies.uk No. although there is not yet any legal authority on this point.eoc. For instance.org A level playing field – A job-hunting guide for students and graduates on how to challenge unfair discrimination. The EPA has been interpreted to cover indirect sex discrimination as well as direct discrimination. 10 – Top Careers for Women – careers publication focusing on issues relating to graduate women in the labour market. Further resources Equal Opportunities Commission at: www. • Provide clear evidence of your ability to do the job. 5. • Concentrate on your strengths.uk Work life balance centre – available at: www. Therefore. Three months (less one day) from the act of the discrimination for employment tribunal cases. However. • Secure comprehensive equality legislation in Europe. irrespective of sex.4. 5.ac.

If you think this has happened to you. in 2004. 5. These cover grounds of race. nationality (including citizenship). If you think you have been discriminated against at work. March 2003 5. race. you have three months to file an employment case and six months to file a case in the county court or sheriff court. and to challenge unfair discrimination? Here are some suggestions: 100 To find out more.uk/careers . Racist abuse and harassment are also forms of direct discrimination. so don’t delay. So. you can apply to the Commission for Racial Equality (CRE).5 Race According to research by the Higher Education Statistics Agency. In practice.5. ‘white graduates were more likely than those from minority ethnic groups to be in full-time paid work and less likely to be unemployed six months following graduation’. colour and nationality are protected by the law. If you are thinking of bringing a case of racial discrimination. and you need to plan your own job-seeking strategies to maximise your opportunities. 5. or when applying for work.1 Your rights The Race Relations Act 1976 (which was amended in 2000) makes it illegal to treat a person less favourably than others on racial grounds. citizens advice bureaux and other advice agencies.4 Victimisation Victimisation has a special legal meaning in the Race Relations Act. it will help if you can give an example of someone from a different racial group who. In general. to target employers. Government initiatives take time to implement however. If you think you have been discriminated against on racial grounds. you have the right under the amended Act to take your complaint before an employment tribunal.6 How to help yourself in the job market So what can and should you do to market yourself. Some ethnic minority groups have done well in the education system and in the labour market. This happens when a person is treated less favourably because they have complained about racial discrimination or supported someone else who has. colour. 5. 5. The report proposes a fresh approach to address the many barriers that can get in the way of success in jobs and careers. and national or ethnic origin. 5. And even those individuals who achieve academic success do not necessarily reap the rewards in the workplace that their qualifications merit. racial equality councils.3 Indirect racial discrimination Indirect racial discrimination occurs when a person from a particular racial group is less likely to be able to comply with a requirement or condition that applies to everyone but which cannot be justified.5.ac.5. or work at an appropriate level to their qualifications. most racial discrimination in Britain is against people from minority ethnic groups. and you want to prove it. law centres. has been treated more favourably than you. visit our website at www. discrimination continues to exist for students from minority ethnic groups who do meet barriers to getting work. but people of every background.5.5. Tony Blair. the amended Act gives you the right to take your complaint before an employment tribunal or a county court (or sheriff court in Scotland). or to one of a number of other organisations such as trade unions. This is recognised by the UK government: The Race Relations Act identifies three main types of racial discrimination: • direct racial discrimination • indirect racial discrimination • victimisation. In March 2003.Career Planning and Job Seeking Workbook 5.5.2 Direct racial discrimination Direct racial discrimination occurs when a person is treated less favourably on racial grounds than others in similar circumstances. But too many members of ethnic minority communities are being left behind. despite legislation. in similar circumstances.5 Time limits Keep in mind that there are strict time limits for filing your case at an employment tribunal or court. the UK government launched a new strategy to remove the barriers to employment success for job-seekers from minority ethnic backgrounds. for help.open.

your CV.uk/links/Discrimination • Understand the relevant legal situation. application forms and covering letters.org.cre.com 5.7 Resources for employment and training Commission for Racial Equality (CRE) The Commission for Racial Equality (CRE) is the national organisation for monitoring racial equality. It holds an annual careers day for black and Asian students and graduates.prospects. You can log onto their website at: www.uk 5. available for reference in your regional centre or at www.blackandasiangrad. Their website is: www.teacherworld. If the EOP is incorporated into your contract you might be able to directly rely upon it. plus details of work experience and career-enhancement programmes www. visit our website at www. Scotland and Wales. when to. You will need to consider how comfortable you will be in an area of work where you are not open about your sexuality. campaigns and services as well as vacancies in the commission Commission for Racial Equality (CRE) www.open.ac. Further resources KAL – Careers publication for students from minority ethnic groups (formerly Kaleidoscopic).6.com Black and Asian Graduates –The UK’s official website for black and Asian graduates. Includes job-hunting techniques. 5. Windsor Fellowship The Windsor Fellowship is a charitable organisation that offers skills development programmes to undergraduates and graduates from minority ethnic groups. This relates to England.5. • Develop contacts and make the most of your networking skills.ac.6. and how much to disclose to a potential employer and to work colleagues is of course a matter of personal choice. that is dedicated to ethnic minority issues. TeacherWorld UK TeacherWorld UK provides information and support for teachers (and those intending to teach) from minority ethnic backgrounds. Race for Opportunity is a programme.org To find out more.bitc.uk/careers 101 .6. You can ask for a copy of the policy before applying for a job.uk 5. students and recruiters.6 Sexuality and sexual orientation Are you worried about possible discrimination in the workplace because of your sexuality? Whether to. Find out more about the unit at: www. vacancies.uk.3 How to help yourself in the job market There are a number of measures that you can take to help yourself in the job market: • Many employers now have Equal Opportunities Policies that include lesbians and gay men. especially public sector and large private employers. The amendments.kalmagazine. universities and schools to support learners from minority ethnic groups. and this will depend on your own experience and lifestyle. • Discuss your plans and approach with a careers adviser in your regional centre.nmc-online. National Mentoring Consortium Unit The National Mentoring Consortium Unit works with employers. Target employers with a reputation for good equal opportunity policy and practice. run by BITC.4).uk 5. • Check if the organisation is a member of Business in the Community (BITC) www. • Many employers have sub-groups for minority ethnic groups.Career Planning and Job Seeking Workbook • Make use of Section 4 ‘Getting the job’ to prepare your marketing tools. which apply to the Sex Discrimination Act (1997).org. formally made illegal a whole catalogue of discrimination against transsexual people in employment. You can find more information at the Press for Change website (see Section 5.2 Transsexuals In May 1999. the Sex Discrimination (Gender Reassignment) Regulations 1999 came into force in the UK.windsor-fellowship. For advice on finding positive employers take a look at: www.ac.6.gov.1 Your rights The Employment Equality (Sexual Orientation) Regulations 2003 ban discrimination on the grounds of sexual orientation in employment. Contact them for information on legal issues.

sexual orientation. and Diversity Champions allows employers to focus on the new challenges and opportunities for addressing issues of diversity in the workplace. 102 To find out more.uk Regard – the national organisation of disabled lesbians. to discriminate directly or indirectly against anyone.ac. General Manager. Press for Change Press for Change is a political lobbying and educational organisation. Under the new regulations it is unlawful. these employers are at the cutting edge of innovation in business and public service. gay men.pfc. age or disability. unless the employer can show that there is a legitimate business need. • If your employer recognises more than one union. gender. where they advertise.uk/links/Discrimination 5.eoc.dircon.org. The Employment Equality Regulations 2003 (Religion or Belief) were introduced to protect against discrimination in employment and vocational training in England. It is also unlawful to harass or bully someone because of their religion or belief. on the grounds of religion or belief. If you encounter discrimination.org.regard.co. through legislation and social change www. Scotland and Wales and similar regulations were also introduced in Northern Ireland.uk/stonewall In December 2003.uk/careers . • Find out about employers who belong to the Diversity Champions group set up by Stonewall in 2001.uk A level playing field – A job-hunting guide for students and graduates on how to challenge unfair discrimination. gay men and bisexual people and launched Diversity Champions in 2001. race. bisexuals and transgender people.org. Usually.gba. staff development or training days clashing with days of worship or festivals and promotion. which campaigns to achieve equal civil rights and liberties for all transgender people in the UK.prospects.uk Gay Business Association www. The most usual ways in which employers may discriminate might be around the way in which they recruit new staff. days when they choose to interview.stonewall. A number of motions passed at TUC conferences have made it clear that all affiliated unions should adhere to equal opportunities for lesbians and gay men. the support of a trade union can protect you where the legislation doesn’t. IBM (UK and Ireland) says: 5. www.open.4 Resources for employment and training Stonewall Stonewall works to achieve legal equality and social justice for lesbians. This is a forum in which employers work with Stonewall to encourage diversity in the workplace. www. Larry Hirst.Career Planning and Job Seeking Workbook • Consider joining a trade union where you will receive support and legal advice. including a section on sexuality and sexual orientation. contact their headquarters to check which is the most progressive on lesbian and gay issues: some produce specific material and some have lesbian and gay groups.uk Further resources Equal Opportunities Commission www.6. Working with Stonewall enables us to share and learn best practice from others and to ensure IBM is an inclusive and positive company in our dealings with employees and customers alike.org.7 Religion or belief I greatly value IBM’s participation in the Diversity Champions Scheme.ac. At IBM we employ the best people irrespective of religion. Published by AGCAS and available online at www. You should be aware that many organisations now do take proactive measures to promote flexible and integrated working through surveys and staff development and training to promote inclusion and raise awareness. visit our website at www.

It is unlikely that you will find questions relating to religion or belief on an application form (other than for equal opportunity monitoring) or that you would come across it in an interview. Does it include information about equality and diversity? If not.7. someone from human resources may be able to help. Further resources The Employment Equality Regulations 2003 www. keep up to date on the law and your rights.Career Planning and Job Seeking Workbook If this is an area that is of concern to you. visit our website at www.uk/docs/RFO_Religion.pdf To find out more. • Look out for employee profiles on employer websites.1 Disclosure The Employment Equality Regulations 2003 (Religion or Belief) do not impose a duty on individuals to tell an employer or prospective employer about their religion or belief.uk/er/equality/eeregs Managing the New Legislation on Religion and Belief www. In the meantime. Disclosure is a personal decision that will be influenced by a number of factors (you may want some reassurance before you apply or before you accept a job) and you may want to discuss in more detail with a careers adviser before you decide what to do.open.bitc. if this is a concern for you. • Read the information in the recruitment pack. it doesn’t necessarily mean that the employer doesn’t care about this. But how do you know this? • Look out for race equality schemes/equality and diversity policies.org. 5. if the organisation has one. • Speak to the equality and diversity officer.gov.lowpay. unless it is a genuine occupational requirement (GOR).ac. Alternatively. it is important (as is the case with all job applications and career decisions) to research jobs and organisations to ensure that they are right for you. there is very little case law at present – greater understanding of how the legislation is interpreted and practised will come with time.uk/careers 103 . As it is recent legislation.

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Career Planning and Job Seeking Workbook

The next steps
In this section 6.1 Open University Careers Advisory Service 105 6.2 Open University study materials 106 6.3 Other sources of help 107

When you’ve worked through this book there’s a lot to gain not only by reflecting and reconsidering things, but also by discussing them either informally with a trusted friend or formally with a careers adviser. You might want to arrange this through your regional centre.
As you clarify your objectives, you’ll be able to develop a plan of action. In order to achieve what you want, you may need to go through several smaller steps such as gaining particular experience or qualifications, gathering information or getting access to a particular resource. Look through the information and resources that we recommend. Remember that many of the resources listed are concerned primarily with the UK job market. Readers outside the UK should look at www.prospects.ac.uk/links/ countries

6.1 OU Careers Advisory Service
The Open University Careers Advisory Service provides access to appropriate careers information, advice and guidance for prospective and current students and recent graduates. Ask your regional centre for a copy of the OU Careers Advisory Service Statement of Service, which outlines the range of services available, or you can view it on our website from the ‘About the OU Careers Advisory Service’ page. You may want to request an individual consultation with one of the OU’s careers advisers. This is usually conducted by telephone, and you can arrange this by contacting your regional centre. Some careers advisers may also be available at large regional events such as course choice meetings. Most one-week residential schools provide an opportunity to talk to a careers adviser.

6.1.1 Open University Careers Advisory Service website
Have a look at our website at: www.open.ac.uk/careers You can either work your way through the site or go straight to the sections that are of particular interest to you. (There are also links to other useful websites.) The site takes you through the various stages of planning your career, from analysing your potential to applying for jobs. The section ‘OU Study and your Career’ contains information on occupational areas linked to relevant OU courses and qualifications.

6.1.2 Career Advisory First Class Conference
All OU students have access to our online ‘Career Advisory Conference’ in FirstClass. We use this to post notices about events and any other careers information that is relevant to OU students. We also periodically run topic- or subject-based conferences where students can post questions and receive replies from a careers adviser – see: www.open.ac.uk/careers/ conferences

To find out more, visit our website at www.open.ac.uk/careers

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Career Planning and Job Seeking Workbook

6.1.3 Career Links
This is an OU networking scheme run by the Careers Advisory Service where OU students who want to enter a specific career can register as Career Seekers. They are then matched with a suitable Career Helper who is already working in that career and who can share their personal experiences. For more information and to register for Career Links visit www.open.ac.uk/careers/links.

Applications and interviews: www.prospects.ac.uk/links/AppsInterviews ‘Beyond nine to five’ (flexible working): www.prospects.ac.uk/links/Flexiblework Prospects website also includes the free online career planning tool ‘Prospects Planner’. This asks users to answer questions on a range of factors related to their career choice and a list of potential occupations is generated according to their responses. OU students may find it helpful to discuss their results with a careers adviser. You can access this at: www.prospects.ac.uk/links/Pplanner. Your regional centre may also be able to provide or suggest other sources of information.

6.1.4 Publications and information
There are also a number of useful publications and sources of careers information available to all students of The Open University. OU study and your career – Looking at the career benefits of OU study and how your choice of course may affect your career plans. You can ask your regional centre for a copy or download it from the careers website. Recognition leaflets – Information about external recognition of some OU qualifications, transferring credit, membership of UK professional bodies, funding and sources of support. See: www.open.ac.uk/recognition You can also look at and/or download careers information written by members of the Association of Graduate Careers Advisory Services (AGCAS) on the Prospects website at: www.prospects.ac.uk This includes information such as: Opportunities linked to your degree: www.prospects.ac.uk/links/options Information about specific jobs: www.prospects.ac.uk/links/occupations An overview of job sectors (for example, education, information technology, legal and social care): www.prospects.ac.uk/links/SectorBs You will also find information on special interest topics, for example: Mature students: www.prospects.ac.uk/links/Mature

6.2 Open University study materials
6.2.1 Y154 Open to change
The Openings programme of short introductory courses has been specially designed to give you a chance to ‘test the water’ before committing yourself to full undergraduate study. Y154 Open to change can help you to assess your skills and explore possibilities for further learning. The course is for people who are thinking about returning to education or training as well as those who are unemployed or hoping to get back into employment. The cost of the course is £85 (£99 from September 2006). Some financial assistance is available for students receiving state benefits. You will find more information about Open University courses on our website at www.open.ac.uk/courses

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To find out more, visit our website at www.open.ac.uk/careers

org.careers-scotland.1 External guidance providers Other university careers services may be happy for OU students to use their information rooms. To find out about services offered by the Open University library at Walton Hall.uk/library Finally You may have to cope with setbacks and frustrations. Good luck and best wishes for your future! To find out more.com Scotland www. but remember that you’re setting out on an exciting journey. Look at the following website to find details of the nearest service to you: www. taking the first steps towards a new or resumed working life.prospects. Some may be available for reference at your regional centre.ac. go to: www.Career Planning and Job Seeking Workbook 6. look at these websites: England www.com Northern Ireland and Republic of Ireland www.gradireland. You are advised to ring first.open.open.uk/careers 107 .3.egsa.ac.guidancecouncil.ac.uk www. Further resources A list of further resources is given at the end of each section of this book.uk Wales www.com Keep in mind that the extent of advice and guidance provided for adults varies and there may be charges for some of the services. Look in larger libraries for other publications mentioned in this book. with all its potential for improvement and advancement. visit our website at www.3 Other sources of help 6.org.careerswales.uk/links/careersservices For details of adult advice and guidance services in the following countries.

uk/careers .open. visit our website at www.Career Planning and Job Seeking Workbook Notes 108 To find out more.ac.

visit our website at www.open.ac.uk/careers 109 .Career Planning and Job Seeking Workbook Notes To find out more.

ac.uk/careers .Career Planning and Job Seeking Workbook Notes 110 To find out more.open. visit our website at www.

open. visit our website at www.uk/careers 111 .ac.Career Planning and Job Seeking Workbook Notes To find out more.

visit our website at www.open.ac.uk/careers .Career Planning and Job Seeking Workbook Notes 112 To find out more.

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