ABNT NBR ISO 14001-2015 - Sistemas de Gestão Ambiental - Requisitos Com Orientações para Uso - Versão para Consulta Pública

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PROJETO DE REVISO ABNT NBR ISO 14001

AGO 2015
Sistemas de gesto ambiental Requisitos com orientaes para uso
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Environmental management systems Requirements with guidance for use

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management system include:

ABNT/CB-038
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enhancement of environmental performance;
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6 Planejamento
6.1 Aes para abordar riscos e oportunidades
6.1.1 Generalidades
$ RUJDQL]DomR GHYH HVWDEHOHFHU LPSOHPHQWDU H PDQWHU RV SURFHVVRV QHFHVViULRV SDUD DWHQGHU
DRVUHTXLVLWRVGHD
$RSODQHMDURVLVWHPDGHJHVWmRDPELHQWDODRUJDQL]DomRGHYHFRQVLGHUDU
DVTXHVW}HVUHIHULGDVHP
RVUHTXLVLWRVUHIHULGRVHP
RHVFRSRGRVHXVLVWHPDGHJHVWmRDPELHQWDO
HGHWHUPLQDURVULVFRVHRSRUWXQLGDGHVUHODFLRQDGRVDRVVHXV
DVSHFWRVDPELHQWDLVYHU
UHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVYHU
RXWUDVTXHVW}HVHUHTXLVLWRVLGHQWLFDGRVHPH
TXHSUHFLVDPVHUDERUGDGRVSDUD
DVVHJXUDUTXHRVLVWHPDGHJHVWmRDPELHQWDOSRVVDDOFDQoDUVHXVUHVXOWDGRVSUHWHQGLGRV
SUHYHQLURXUHGX]LUHIHLWRVLQGHVHMDGRVLQFOXLQGRRSRWHQFLDOSDUDFRQGLo}HVDPELHQWDLVH[WHUQDV
TXHDIHWHPDRUJDQL]DomR
DOFDQoDUDPHOKRULDFRQWtQXD
'HQWURGRHVFRSRGRVLVWHPDGHJHVWmRDPELHQWDODRUJDQL]DomRGHYHGHWHUPLQDUSRWHQFLDLVVLWXDo}HV
GHHPHUJrQFLDLQFOXLQGRDTXHODVTXHSRGHPWHUXPLPSDFWRDPELHQWDO

ABNT/CB-038
AGO 2015
$RUJDQL]DomRGHYHPDQWHULQIRUPDomRGRFXPHQWDGDGHVHXV
ULVFRVHRSRUWXQLGDGHVTXHSUHFLVDPVHUDERUGDGRV
SURFHVVRVQHFHVViULRVHPDQDH[WHQVmRQHFHVViULDSDUDWHUFRQDQoDGHTXHHOHV
VHMDPUHDOL]DGRVFRQIRUPHSODQHMDGR
6.1.2 Aspectos ambientais
'HQWURGRHVFRSRGHQLGRQRVLVWHPDGHJHVWmRDPELHQWDODRUJDQL]DomRGHYHGHWHUPLQDURVDVSHFWRV
DPELHQWDLVGHVXDVDWLYLGDGHVSURGXWRVHVHUYLoRVTXDLVHODSRVVDFRQWURODUHDTXHOHVTXHHODSRVVD
LQXHQFLDUHVHXVLPSDFWRVDPELHQWDLVDVVRFLDGRVFRQVLGHUDQGRXPDSHUVSHFWLYDGHFLFORGHYLGD
$RGHWHUPLQDURVDVSHFWRVDPELHQWDLVDRUJDQL]DomRGHYHOHYDUHPFRQVLGHUDomR
D PXGDQoDVLQFOXLQGRGHVHQYROYLPHQWRVSODQHMDGRVRXQRYRVHDWLYLGDGHVSURGXWRVHVHUYLoRV
QRYRVRXPRGLFDGRV
E FRQGLo}HVDQRUPDLVHVLWXDo}HVGHHPHUJrQFLDUD]RDYHOPHQWHSUHYLVtYHLV
$ RUJDQL]DomR GHYH GHWHUPLQDU DTXHOHV DVSHFWRV TXH WrP RX SRGHP WHU XP LPSDFWR DPELHQWDO
VLJQLFDWLYRRXVHMDRVDVSHFWRVDPELHQWDLVVLJQLFDWLYRVSRUPHLRGRXVRGHFULWpULRVHVWDEHOHFLGRV
$ RUJDQL]DomR GHYH FRPXQLFDU VHXV DVSHFWRV DPELHQWDLV VLJQLFDWLYRV HQWUH RV GLYHUVRV QtYHLV
HIXQo}HVGDRUJDQL]DomRFRPRDSURSULDGR
$RUJDQL]DomRGHYHPDQWHULQIRUPDo}HVGRFXPHQWDGDVGHVHXV
DVSHFWRVHLPSDFWRVDPELHQWDLVDVVRFLDGRV
FULWpULRVXWLOL]DGRVSDUDGHWHUPLQDUVHXVDVSHFWRVDPELHQWDLVVLJQLFDWLYRV
DVSHFWRVDPELHQWDLVVLJQLFDWLYRV
127$ 2V DVSHFWRV DPELHQWDLV VLJQLFDWLYRV SRGHP UHVXOWDU HP ULVFRV H RSRUWXQLGDGHV DVVRFLDGRV
WDQWR FRP RV DVSHFWRV DPELHQWDLV DGYHUVRV DPHDoDV FRPR FRP RV LPSDFWRV DPELHQWDLV EHQpFRV
RSRUWXQLGDGHV
6.1.3 Requisitos legais e outros requisitos
$RUJDQL]DomRGHYH
D GHWHUPLQDUHWHUDFHVVRDRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVUHODFLRQDGRVDVHXVDVSHFWRV
DPELHQWDLV
E GHWHUPLQDUFRPRHVWHVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVDSOLFDPVHjRUJDQL]DomR
F OHYDU UHTXLVLWRV OHJDLV H RXWURV UHTXLVLWRV HP FRQVLGHUDomR TXDQGR HVWDEHOHFHU LPSOHPHQWDU
PDQWHUHPHOKRUDUFRQWLQXDPHQWHVHXVLVWHPDGHJHVWmRDPELHQWDO
$RUJDQL]DomRGHYHPDQWHULQIRUPDomRGRFXPHQWDGDGHVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
127$ 5HTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVSRGHPUHVXOWDUHPULVFRVHRSRUWXQLGDGHVSDUDDRUJDQL]DomR

ABNT/CB-038
AGO 2015
6.1.4 Planejamento de aes
$RUJDQL]DomRGHYHSODQHMDU
D WRPDUDo}HVSDUDDERUGDU
VHXVDVSHFWRVVLJQLFDWLYRV
VHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
VHXVULVFRVHRSRUWXQLGDGHVLGHQWLFDGRVHP
E como:
LQWHJUDUHLPSOHPHQWDUDVDo}HVQRVSURFHVVRVGHVHXVLVWHPDGHJHVWmRDPELHQWDOYHU
6HomR6HomRHRXRXWURVSURFHVVRVGHQHJyFLR
DYDOLDUDHFiFLDGHVVDVDo}HVYHU
$RSODQHMDUHVVDVDo}HVDRUJDQL]DomRGHYHFRQVLGHUDUVXDVRSo}HVWHFQROyJLFDVHVHXVUHTXLVLWRV
QDQFHLURVRSHUDFLRQDLVHGHQHJyFLRV
6.2 Objetivos ambientais e planejamento para alcan-los
6.2.1 Objetivos ambientais
$ RUJDQL]DomR GHYH HVWDEHOHFHU REMHWLYRV DPELHQWDLV QDV IXQo}HV H QtYHLV SHUWLQHQWHV OHYDQGR
HPFRQVLGHUDomRRVDVSHFWRVDPELHQWDLVVLJQLFDWLYRVGDRUJDQL]DomRHRVUHTXLVLWRVOHJDLVHRXWURV
UHTXLVLWRVDVVRFLDGRVHFRQVLGHUDQGRRVVHXVULVFRVHRSRUWXQLGDGHV
2VREMHWLYRVDPELHQWDLVGHYHP
D VHUFRHUHQWHVFRPDSROtWLFDDPELHQWDO
E VHUPHQVXUiYHLVVHSUDWLFiYHO
F VHUPRQLWRUDGRV
G VHUFRPXQLFDGRV
H VHUDWXDOL]DGRVFRPRDSURSULDGR
$RUJDQL]DomRGHYHPDQWHULQIRUPDomRGRFXPHQWDGDVREUHRVREMHWLYRVDPELHQWDLV
6.2.2 Planejamento de aes para atingir os objetivos ambientais
$RSODQHMDUFRPRDOFDQoDUVHXVREMHWLYRVDPELHQWDLVDRUJDQL]DomRGHYHGHWHUPLQDU
D RTXHVHUiIHLWR
E TXHUHFXUVRVVHUmRQHFHVViULRV
F TXHPVHUiUHVSRQViYHO

ABNT/CB-038
AGO 2015
G TXDQGRVHUiFRQFOXtGR
H FRPRRVUHVXOWDGRVVHUmRDYDOLDGRVLQFOXLQGRLQGLFDGRUHVSDUDPRQLWRUDURSURJUHVVRHPGLUHomR
DRDOFDQFHGRVVHXVREMHWLYRVDPELHQWDLVPHQVXUiYHLVYHU
$RUJDQL]DomRGHYHFRQVLGHUDUFRPRDVDo}HVSDUDDOFDQoDUVHXVREMHWLYRVDPELHQWDLVSRGHPVHU
LQWHJUDGDVDRVSURFHVVRVGHQHJyFLRVGDRUJDQL]DomR
7 Apoio
7.1 Recursos
$ RUJDQL]DomR GHYH GHWHUPLQDU H SURYHU RV UHFXUVRV QHFHVViULRV SDUD R HVWDEHOHFLPHQWR LPSOH
PHQWDomRPDQXWHQomRHPHOKRULDFRQWtQXDGRVLVWHPDGHJHVWmRDPELHQWDO
7.2 Competncia
$RUJDQL]DomRGHYH
D GHWHUPLQDUDFRPSHWrQFLDQHFHVViULDGHSHVVRDVTXHUHDOL]DPWUDEDOKRVRERVHXFRQWUROH

TXHDIHWHVHXGHVHPSHQKRDPELHQWDOHVXDFDSDFLGDGHGHFXPSULUFRPVHXVUHTXLVLWRVOHJDLV
HRXWURVUHTXLVLWRV
E DVVHJXUDU TXH HVVDV SHVVRDV VHMDP FRPSHWHQWHV FRP EDVH HP HGXFDomR WUHLQDPHQWR
RXH[SHULrQFLDDSURSULDGRV
F GHWHUPLQDU DV QHFHVVLGDGHV GH WUHLQDPHQWR DVVRFLDGDV DRV VHXV DVSHFWRV DPELHQWDLV
HDRVHXVLVWHPDGHJHVWmRDPELHQWDO
G RQGH DSOLFiYHO WRPDU Do}HV SDUD DGTXLULU D FRPSHWrQFLD QHFHVViULD H DYDOLDU D HFiFLD
GDVDo}HVWRPDGDV
127$ $o}HV DSOLFiYHLV SRGHP LQFOXLU SRU H[HPSOR D SURYLVmR GH WUHLQDPHQWR R PHQWRUHDPHQWR
RX D PXGDQoD GH DWULEXLo}HV GH SHVVRDV HPSUHJDGDV QR PRPHQWR RX HPSUHJDU RX FRQWUDWDU SHVVRDV
competentes.
$RUJDQL]DomRGHYHUHWHULQIRUPDomRGRFXPHQWDGDDSURSULDGDFRPRHYLGrQFLDGHFRPSHWrQFLD
7.3 Conscientizao
$RUJDQL]DomRGHYHDVVHJXUDUTXHSHVVRDVTXHUHDOL]DPWUDEDOKRVVRERVHXFRQWUROHHVWmRFLHQWHV
D GDSROtWLFDDPELHQWDO
E GRVDVSHFWRVDPELHQWDLVVLJQLFDWLYRVHGRVLPSDFWRVDPELHQWDLVUHDLVRXSRWHQFLDLVDVVRFLDGRV
FRPVHXWUDEDOKR
F GD VXD FRQWULEXLomR SDUD D HFiFLD GR VLVWHPD GH JHVWmR DPELHQWDO LQFOXLQGR RV EHQHItFLRV
GRGHVHPSHQKRDPELHQWDOPHOKRUDGR
G GDV LPSOLFDo}HV GH QmR HVWDU FRQIRUPH FRP RV UHTXLVLWRV GR VLVWHPD GH JHVWmR DPELHQWDO
LQFOXLQGRRQmRDWHQGLPHQWRDRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV

ABNT/CB-038
AGO 2015
7.4 Comunicao
7.4.1 Generalidades
$RUJDQL]DomRGHYHHVWDEHOHFHULPSOHPHQWDUHPDQWHUSURFHVVRVQHFHVViULRVSDUDFRPXQLFDo}HV
LQWHUQDVHH[WHUQDVSHUWLQHQWHVSDUDRVLVWHPDGHJHVWmRDPELHQWDOLQFOXLQGR
D VREUHRTXHHODLUiFRPXQLFDU
E TXDQGRFRPXQLFDU
F FRPTXHPFRPXQLFDU
G como comunicar.
$RHVWDEHOHFHURVVHXVSURFHVVRVGHFRPXQLFDomRDRUJDQL]DomRGHYH
OHYDUHPFRQVLGHUDomRVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
DVVHJXUDUTXHDLQIRUPDomRDPELHQWDOFRPXQLFDGDVHMDFRHUHQWHFRPLQIRUPDomRJHUDGDGHQWUR
GRVLVWHPDGHJHVWmRDPELHQWDOHTXHVHMDFRQiYHO
$ RUJDQL]DomR GHYH UHVSRQGHU DV FRPXQLFDo}HV SHUWLQHQWHV UHIHUHQWHV DR VHX VLVWHPD GH JHVWmR
DPELHQWDO
$ RUJDQL]DomR GHYH UHWHU LQIRUPDomR GRFXPHQWDGD FRPR HYLGrQFLD GH VXDV FRPXQLFDo}HV FRPR
apropriado.
7.4.2 Comunicao interna
$RUJDQL]DomRGHYH
D FRPXQLFDU LQWHUQDPHQWH DV LQIRUPDo}HV SHUWLQHQWHV SDUD R VLVWHPD GH JHVWmR DPELHQWDO HQWUH
RVGLYHUVRVQtYHLVHIXQo}HVGDRUJDQL]DomRLQFOXLQGRPXGDQoDVQRVLVWHPDGHJHVWmRDPELHQWDO
FRPRDSURSULDGR
E DVVHJXUDUTXHVHXSURFHVVRGHFRPXQLFDomRSRVVLELOLWHTXHTXDOTXHUSHVVRDTXHUHDOL]HWUDEDOKR
VRERFRQWUROHGDRUJDQL]DomRFRQWULEXDSDUDDPHOKRULDFRQWtQXD
7.4.3 Comunicao externa
$RUJDQL]DomRGHYHFRPXQLFDUH[WHUQDPHQWHDVLQIRUPDo}HVSHUWLQHQWHVSDUDRVLVWHPDGHJHVWmR
DPELHQWDOFRPRHVWDEHOHFLGRSHORVHXSURFHVVRGHFRPXQLFDomRHFRPRUHTXHULGRSRUVHXVUHTXLVLWRV
OHJDLVHRXWURVUHTXLVLWRV
7.5 Informao documentada
7.5.1 Generalidades
2VLVWHPDGHJHVWmRDPELHQWDOGDRUJDQL]DomRGHYHLQFOXLU
D LQIRUPDomRGRFXPHQWDGDUHTXHULGDSRUHVWD1RUPD
E LQIRUPDomRGRFXPHQWDGDGHWHUPLQDGDSHODRUJDQL]DomRFRPRVHQGRQHFHVViULDSDUDDHFiFLD
GRVLVWHPDGHJHVWmRDPELHQWDO

ABNT/CB-038
AGO 2015
127$ $ H[WHQVmR GD LQIRUPDomR GRFXPHQWDGD GH XP VLVWHPD GH JHVWmR DPELHQWDO SRGH GLIHULU
GHXPDRUJDQL]DomRSDUDRXWUDGHYLGR
DRSRUWHGDRUJDQL]DomRHVHXWLSRGHDWLYLGDGHVSURFHVVRVSURGXWRVHVHUYLoRV
jQHFHVVLGDGHGHGHPRQVWUDURDWHQGLPHQWRDRVVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
jFRPSOH[LGDGHGHSURFHVVRVHVXDVLQWHUDo}HV
jFRPSHWrQFLDGHSHVVRDVTXHUHDOL]DPWUDEDOKRVRERFRQWUROHGDRUJDQL]DomR
7.5.2 Criando e atualizando
$RFULDUHDWXDOL]DULQIRUPDomRGRFXPHQWDGDDRUJDQL]DomRGHYHDVVHJXUDUDSURSULDGDR
D LGHQWLFDomRHGHVFULomRSRUH[HPSORXPWtWXORGDWDDXWRURXQ~PHURGHUHIHUrQFLD
E IRUPDWR SRU H[HPSOR OLQJXDJHP YHUVmR GR software JUiFRV H PHLR SRU H[HPSOR SDSHO
HOHWU{QLFR
F DQiOLVHFUtWLFDHDSURYDomRTXDQWRjDGHTXDomRHVXFLrQFLD
7.5.3 Controle de informao documentada
$LQIRUPDomRGRFXPHQWDGDUHTXHULGDSHORVLVWHPDGHJHVWmRDPELHQWDOHSRUHVWD1RUPDGHYHVHU
FRQWURODGDSDUDDVVHJXUDUTXH
D HODHVWHMDGLVSRQtYHOHDSURSULDGDSDUDXVRRQGHHTXDQGRIRUQHFHVViULR
E HOD HVWHMD SURWHJLGD DGHTXDGDPHQWH SRU H[HPSOR FRQWUD SHUGD GH FRQGHQFLDOLGDGH XVR
LPSUySULRRXSHUGDGHLQWHJULGDGH
3DUDRFRQWUROHGHLQIRUPDomRGRFXPHQWDGDDRUJDQL]DomRGHYHDERUGDUDVVHJXLQWHVDWLYLGDGHV
FRPRDSOLFiYHO
GLVWULEXLomRDFHVVRUHFXSHUDomRHXVR
DUPD]HQDPHQWRHSUHVHUYDomRLQFOXLQGRSUHVHUYDomRGHOHJLELOLGDGH
FRQWUROHGHDOWHUDo}HVSRUH[HPSORFRQWUROHGHYHUVmR
UHWHQomRHGLVSRVLomR
$LQIRUPDomRGRFXPHQWDGDGHRULJHPH[WHUQDGHWHUPLQDGDSHODRUJDQL]DomRFRPRQHFHVViULDSDUD
RSODQHMDPHQWRHRSHUDomRGRVLVWHPDGHJHVWmRDPELHQWDOGHYHVHULGHQWLFDGDFRPRDSURSULDGR
HFRQWURODGD
127$ $FHVVR SRGH LPSOLFDU XPD GHFLVmR TXDQWR j SHUPLVVmR SDUD VRPHQWH YHU D LQIRUPDomR
GRFXPHQWDGDRXDSHUPLVVmRHDXWRULGDGHSDUDYHUHDOWHUDUDLQIRUPDomRGRFXPHQWDGD

ABNT/CB-038
AGO 2015
8 Operao
8.1 Planejamento e controle operacionais
$ RUJDQL]DomR GHYH HVWDEHOHFHU LPSOHPHQWDU FRQWURODU H PDQWHU RV SURFHVVRV QHFHVViULRV SDUD
DWHQGHUDRVUHTXLVLWRVGRVLVWHPDGHJHVWmRDPELHQWDOHSDUDLPSOHPHQWDUDVDo}HVGHWHUPLQDGDV
HPHDR
HVWDEHOHFHUFULWpULRVRSHUDFLRQDLVSDUDRVSURFHVVRV
LPSOHPHQWDUFRQWUROHGHSURFHVVRVGHDFRUGRFRPRVFULWpULRVRSHUDFLRQDLV
127$ 2V FRQWUROHV SRGHP LQFOXLU FRQWUROHV GH HQJHQKDULD H SURFHGLPHQWRV 2V FRQWUROHV SRGHP VHU
LPSOHPHQWDGRVVHJXLQGRXPDKLHUDUTXLDSRUH[HPSORHOLPLQDomRVXEVWLWXLomRDGPLQLVWUDWLYDHSRGHPVHU
XVDGRVLQGLYLGXDOPHQWHRXHPFRQMXQWR
$RUJDQL]DomRGHYHFRQWURODUPXGDQoDVSODQHMDGDVHDQDOLVDUDVFRQVHTXrQFLDVGHPXGDQoDVQmR
LQWHQFLRQDLVWRPDQGRDo}HVSDUDPLWLJDUTXDLVTXHUHIHLWRVDGYHUVRVFRPRQHFHVViULR
$RUJDQL]DomRGHYHDVVHJXUDUTXHRVSURFHVVRVWHUFHLUL]DGRV VHMDPFRQWURODGRV RXLQXHQFLDGRV

2WLSRHDH[WHQVmRGRFRQWUROHRXGDLQXrQFLDDVHUHPDSOLFDGRVDRVSURFHVVRVGHYHPVHUGHQLGRV
GHQWURGRVLVWHPDGHJHVWmRDPELHQWDO
&RHUHQWHPHQWHFRPXPDSHUVSHFWLYDGHFLFORGHYLGDDRUJDQL]DomRGHYH
D HVWDEHOHFHU FRQWUROHV FRPR DSURSULDGR SDUD DVVHJXUDU TXH RV UHTXLVLWRV DPELHQWDLV VHMDP
WUDWDGRVQRSURFHVVRGHSURMHWRHGHVHQYROYLPHQWRGRSURGXWRRXGRVHUYLoRFRQVLGHUDQGRFDGD
HVWiJLRGRVHXFLFORGHYLGD
E GHWHUPLQDURVUHTXLVLWRVDPELHQWDLVSDUDDDTXLVLomRGHSURGXWRVHVHUYLoRVFRPRDSURSULDGR
F FRPXQLFDURVUHTXLVLWRVDPELHQWDLVSHUWLQHQWHVSDUDSURYHGRUHVH[WHUQRVLQFOXLQGRFRQWUDWDGRV
G FRQVLGHUDU D QHFHVVLGDGH GH SURYHU LQIRUPDo}HV VREUH SRWHQFLDLV LPSDFWRV DPELHQWDLV

VLJQLFDWLYRVDVVRFLDGRVFRPRWUDQVSRUWHRXHQWUHJDXVRWUDWDPHQWRSyVXVRHGLVSRVLomRQDO
GRVVHXVSURGXWRVHVHUYLoRV
$ RUJDQL]DomR GHYH PDQWHU LQIRUPDomR GRFXPHQWDGD QD H[WHQVmR QHFHVViULD SDUD WHU FRQDQoD
GHTXHRVSURFHVVRVVHMDPUHDOL]DGRVFRQIRUPHSODQHMDGRV
8.2 Preparao e resposta a emergncias
$RUJDQL]DomRGHYHHVWDEHOHFHULPSOHPHQWDUHPDQWHURVSURFHVVRVQHFHVViULRVSDUDSUHSDUDUVH
HUHVSRQGHUDSRWHQFLDLVVLWXDo}HVGHHPHUJrQFLDVLGHQWLFDGDVHP
$RUJDQL]DomRGHYH
D SUHSDUDUVH SDUD UHVSRQGHU SHOR SODQHMDPHQWR GH Do}HV SDUD SUHYHQLU RX PLWLJDU LPSDFWRV
DPELHQWDLVDGYHUVRVGHVLWXDo}HVGHHPHUJrQFLDV
E UHVSRQGHUDVLWXDo}HVGHHPHUJrQFLDVUHDLV
F WRPDUDo}HVSDUDSUHYHQLURXPLWLJDUDVFRQVHTXrQFLDVGHFRUUHQWHVGHVLWXDo}HVGHHPHUJrQFLD
DSURSULDGDVjPDJQLWXGHGDHPHUJrQFLDHDRSRWHQFLDOLPSDFWRDPELHQWDO

ABNT/CB-038
AGO 2015
G WHVWDUSHULRGLFDPHQWHDVDo}HVGHUHVSRVWDSODQHMDGDVRQGHYLiYHO
H SHULRGLFDPHQWHDQDOLVDUFULWLFDPHQWHHUHYLVDURVSURFHVVRVHDVDo}HVGHUHVSRVWDSODQHMDGDV

HPSDUWLFXODUDSyVDRFRUUrQFLDGHVLWXDo}HVGHHPHUJrQFLDRXWHVWHV
I SURYHULQIRUPDo}HVSHUWLQHQWHVHWUHLQDPHQWRUHODFLRQDGRjSUHSDUDomRHUHVSRVWDDHPHUJrQFLDV
FRPR DSURSULDGR SDUD DV SDUWHV LQWHUHVVDGDV SHUWLQHQWHV LQFOXLQGR SHVVRDV TXH UHDOL]DP
WUDEDOKRVRERVHXFRQWUROH
$ RUJDQL]DomR GHYH PDQWHU LQIRUPDomR GRFXPHQWDGD QD H[WHQVmR QHFHVViULD SDUD WHU FRQDQoD
GHTXHRVSURFHVVRVVHMDPUHDOL]DGRVFRQIRUPHSODQHMDGRV
9 Avaliao de desempenho
9.1 Monitoramento, medio, anlise e avaliao
9.1.1 Generalidades
$RUJDQL]DomRGHYHPRQLWRUDUPHGLUDQDOLVDUHDYDOLDUVHXGHVHPSHQKRDPELHQWDO
$RUJDQL]DomRGHYHGHWHUPLQDU
D RTXHSUHFLVDVHUPRQLWRUDGRHPHGLGR
E RV PpWRGRV GH PRQLWRUDPHQWR PHGLomR DQiOLVH H DYDOLDomR FRPR DSOLFiYHO SDUD DVVHJXUDU
UHVXOWDGRVYiOLGRV
F RV FULWpULRV SHORV TXDLV D RUJDQL]DomR LUi DYDOLDU VHX GHVHPSHQKR DPELHQWDO H LQGLFDGRUHV
DSURSULDGRV
G TXDQGRRPRQLWRUDPHQWRHDPHGLomRGHYHPVHUUHDOL]DGRV
H TXDQGRRVUHVXOWDGRVGHPRQLWRUDPHQWRHPHGLomRGHYHPVHUDQDOLVDGRVHDYDOLDGRV
$RUJDQL]DomRGHYHDVVHJXUDUTXHRHTXLSDPHQWRGHPRQLWRUDPHQWRHPHGLomRFDOLEUDGRRXYHULFDGR
pXVDGRHPDQWLGRFRQIRUPHDSURSULDGR
$RUJDQL]DomRGHYHDYDOLDUVHXGHVHPSHQKRDPELHQWDOHDHFiFLDGRVLVWHPDGHJHVWmRDPELHQWDO
$RUJDQL]DomRGHYHFRPXQLFDULQWHUQDHH[WHUQDPHQWHDVLQIRUPDo}HVSHUWLQHQWHVVREUHRGHVHPSHQKR
DPELHQWDO FRPR LGHQWLFDGR HP VHXV SURFHVVRV GH FRPXQLFDomR H FRPR UHTXHULGR SRU VHXV
$ RUJDQL]DomR GHYH UHWHU LQIRUPDomR GRFXPHQWDGD DSURSULDGD FRPR HYLGrQFLD GH PRQLWRUDPHQWR
PHGLomRDQiOLVHHUHVXOWDGRVGDDYDOLDomR
9.1.2 Avaliao dos requisitos legais e outros requisitos
$ RUJDQL]DomR GHYH HVWDEHOHFHU LPSOHPHQWDU H PDQWHU RV SURFHVVRV QHFHVViULRV SDUD DYDOLDU
RDWHQGLPHQWRDRVVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV

ABNT/CB-038
AGO 2015
$RUJDQL]DomRGHYH
D GHWHUPLQDUDIUHTXrQFLDFRPTXHRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVVHUmRDYDOLDGRV
E DYDOLDUUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVHWRPDUDo}HVVHQHFHVViULR
F PDQWHURFRQKHFLPHQWRHRHQWHQGLPHQWRGDVLWXDomRGHVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
$RUJDQL]DomRGHYHUHWHULQIRUPDomRGRFXPHQWDGDFRPRHYLGrQFLDGRUHVXOWDGRGDDYDOLDomRGHVHXV
9.2 Auditoria interna
9.2.1 Generalidades
$RUJDQL]DomRGHYHFRQGX]LUDXGLWRULDVLQWHUQDVDLQWHUYDORVSODQHMDGRVSDUDSURYHULQIRUPDomRVREUH
VHRVLVWHPDGHJHVWmRDPELHQWDO
D HVWiFRQIRUPHFRP
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RVUHTXLVLWRVGHVWD1RUPD
E HVWiLPSOHPHQWDGRHPDQWLGRHFD]PHQWH
9.2.2 Programa de auditoria interna
$RUJDQL]DomRGHYHHVWDEHOHFHULPSOHPHQWDUHPDQWHUXPSURJUDPDGHDXGLWRULDLQWHUQDLQFOXLQGR
DIUHTXrQFLDPpWRGRVUHVSRQVDELOLGDGHVUHTXLVLWRVGHSODQHMDPHQWRHUHODWyULRVGHVXDVDXGLWRULDV
internas.
$R HVWDEHOHFHU R SURJUDPD GH DXGLWRULD LQWHUQD D RUJDQL]DomR GHYH OHYDU HP FRQVLGHUDomR
D LPSRUWkQFLD DPELHQWDO GRV SURFHVVRV FRQFHUQHQWHV DV PXGDQoDV TXH DIHWDP D RUJDQL]DomR
HRVUHVXOWDGRVGHDXGLWRULDVDQWHULRUHV
$RUJDQL]DomRGHYH
D GHQLURVFULWpULRVGHDXGLWRULDHRHVFRSRSDUDFDGDDXGLWRULD
E VHOHFLRQDU DXGLWRUHV H FRQGX]LU DXGLWRULDV SDUD DVVHJXUDU D REMHWLYLGDGH H D LPSDUFLDOLGDGH

GRSURFHVVRGHDXGLWRULD
F DVVHJXUDUTXHRVUHVXOWDGRVGDVDXGLWRULDVVHMDPUHODWDGRVSDUDDJHUrQFLDSHUWLQHQWH
$RUJDQL]DomRGHYHUHWHULQIRUPDomRGRFXPHQWDGDFRPRHYLGrQFLDGDLPSOHPHQWDomRGRSURJUDPD
GHDXGLWRULDHGRVUHVXOWDGRVGDDXGLWRULD
9.3 Anlise crtica pela direo
$$OWD'LUHomRGHYHDQDOLVDUFULWLFDPHQWHRVLVWHPDGHJHVWmRDPELHQWDOGDRUJDQL]DomRDLQWHUYDORV
SODQHMDGRVSDUDDVVHJXUDUDVVXDVFRQWtQXDVDGHTXDomRVXFLrQFLDHHFiFLD

ABNT/CB-038
AGO 2015
$DQiOLVHFUtWLFDSHODGLUHomRGHYHFRQVLGHUDU
D DVLWXDomRGHDo}HVSURYHQLHQWHVGHDQiOLVHVFUtWLFDVDQWHULRUHVSHODGLUHomR
E PXGDQoDVHP
TXHVW}HVLQWHUQDVHH[WHUQDVTXHVHMDPSHUWLQHQWHVSDUDRVLVWHPDGHJHVWmRDPELHQWDO
QHFHVVLGDGHVHH[SHFWDWLYDVGDVSDUWHVLQWHUHVVDGDVLQFOXLQGRRVUHTXLVLWRVOHJDLVHRXWURV
UHTXLVLWRV
VHXVDVSHFWRVDPELHQWDLVVLJQLFDWLYRV
ULVFRVHRSRUWXQLGDGHV
F H[WHQVmRQDTXDORVREMHWLYRVDPELHQWDLVWHQKDPVLGRDOFDQoDGRV
G LQIRUPDo}HVVREUHRGHVHPSHQKRDPELHQWDOGDRUJDQL]DomRLQFOXLQGRWHQGrQFLDVHP
QmRFRQIRUPLGDGHVHDo}HVFRUUHWLYDV
UHVXOWDGRVGHPRQLWRUDPHQWRHPHGLomR
DWHQGLPHQWRDRVVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
UHVXOWDGRVGHDXGLWRULDV
H DVXFLrQFLDGHUHFXUVRV
I FRPXQLFDomR}HVSHUWLQHQWHVGDVSDUWHVLQWHUHVVDGDVLQFOXLQGRUHFODPDo}HV
J RSRUWXQLGDGHVGHPHOKRULDFRQWtQXD
$VVDtGDVGDDQiOLVHFUtWLFDSHODGLUHomRGHYHPLQFOXLU
FRQFOXV}HVVREUHFRQWtQXDVDGHTXDomRVXFLrQFLDHHFiFLDGRVLVWHPDGHJHVWmRDPELHQWDO
GHFLV}HVUHODFLRQDGDVjVRSRUWXQLGDGHVSDUDPHOKRULDFRQWtQXD
GHFLV}HVUHODFLRQDGDVDTXDOTXHUQHFHVVLGDGHGHPXGDQoDVQRVLVWHPDGHJHVWmRDPELHQWDO
LQFOXLQGRUHFXUVRV
Do}HVVHQHFHVViULDVTXDQGRQmRIRUHPDOFDQoDGRVRVREMHWLYRVDPELHQWDLV
RSRUWXQLGDGHVSDUDPHOKRUDUDLQWHJUDomRGRVLVWHPDGHJHVWmRDPELHQWDOFRPRXWURVSURFHVVRV
GHQHJyFLRVVHQHFHVViULR
TXDOTXHULPSOLFDomRSDUDRGLUHFLRQDPHQWRHVWUDWpJLFRGDRUJDQL]DomR
$ RUJDQL]DomR GHYH UHWHU LQIRUPDomR GRFXPHQWDGD FRPR HYLGrQFLD GRV UHVXOWDGRV GDV DQiOLVHV
FUtWLFDVSHODGLUHomR

ABNT/CB-038
AGO 2015
10 Melhoria
10.1 Generalidades
$ RUJDQL]DomR GHYH GHWHUPLQDU RSRUWXQLGDGHV SDUD PHOKRULD YHU H H LPSOHPHQWDU
DVDo}HVQHFHVViULDVSDUDDOFDQoDURVUHVXOWDGRVSUHWHQGLGRVSHORVHXVLVWHPDGHJHVWmRDPELHQWDO
10.2 No conformidade e ao corretiva
$RRFRUUHUXPDQmRFRQIRUPLGDGHDRUJDQL]DomRGHYH
D UHDJLUjQmRFRQIRUPLGDGHHFRPRDSOLFiYHO
WRPDUXPDDomRSDUDFRQWUROiODHFRUULJLOD
OLGDUFRPDVFRQVHTXrQFLDVLQFOXLQGRPLWLJDULPSDFWRVDPELHQWDLVDGYHUVRV
E DYDOLDU D QHFHVVLGDGH GH XPD DomR SDUD HOLPLQDU DV FDXVDV GD QmR FRQIRUPLGDGH D P
GHTXHHODQmRVHUHSLWDRXRFRUUDHPRXWUROXJDU
DQDOLVDQGRFULWLFDPHQWHDQmRFRQIRUPLGDGH
GHWHUPLQDQGRDVFDXVDVGDQmRFRQIRUPLGDGH
GHWHUPLQDQGR VH QmR FRQIRUPLGDGHV VLPLODUHV H[LVWHP RX VH SRGHULDP SRWHQFLDOPHQWH
RFRUUHU
F LPSOHPHQWDUTXDOTXHUDomRQHFHVViULD
G DQDOLVDUFULWLFDPHQWHDHFiFLDGHTXDOTXHUDomRFRUUHWLYDWRPDGD
H UHDOL]DUPXGDQoDVQRVLVWHPDGHJHVWmRDPELHQWDOVHQHFHVViULR
$V Do}HV FRUUHWLYDV GHYHP VHU DSURSULDGDV j VLJQLFkQFLD GRV HIHLWRV GDV QmR FRQIRUPLGDGHV
HQFRQWUDGDVLQFOXLQGRRVLPSDFWRVDPELHQWDOLV
$RUJDQL]DomRGHYHUHWHULQIRUPDomRGRFXPHQWDGDFRPRHYLGrQFLD
GDQDWXUH]DGDVQmRFRQIRUPLGDGHVHTXDLVTXHUDo}HVVXEVHTXHQWHVWRPDGDV
GRVUHVXOWDGRVGHTXDOTXHUDomRFRUUHWLYD
10.3 Melhoria contnua
$RUJDQL]DomRGHYHPHOKRUDUFRQWLQXDPHQWHDDGHTXDomRVXFLrQFLDHHFiFLDGRVLVWHPDGHJHVWmR
DPELHQWDOSDUDHOHYDomRGRGHVHPSHQKRDPELHQWDO

ABNT/CB-038
AGO 2015
Anexo A
LQIRUPDWLYR
Orientaes para uso desta Norma

A.1 Generalidades
$V LQIRUPDo}HV H[SOLFDWLYDV IRUQHFLGDV QHVWH $QH[R WrP SRU REMHWLYR SUHYHQLU XPD LQWHUSUHWDomR
HUU{QHDGRVUHTXLVLWRVFRQWLGRVQHVWD1RUPD(PERUDHVWDVLQIRUPDo}HVUHUDPVHHVHMDPFRHUHQWHV
FRPHVWHVUHTXLVLWRVQmRVHSUHWHQGHDGLFLRQDUVXEWUDLURXGHIRUPDDOJXPDDOWHUDUHVWHVUHTXLVLWRV
2VUHTXLVLWRVGHVWD1RUPDSUHFLVDPVHUYLVWRVSRUXPDSHUVSHFWLYDVLVWHPiWLFDRXKROtVWLFD&RQYpP
TXHRXVXiULRQmROHLDXPDIUDVHRXVHomRHVSHFtFDGHVWD1RUPDLVRODGDGHRXWUDVVHo}HV+iXPD
LQWHUUHODomRHQWUHRVUHTXLVLWRVHPDOJXPDVVHo}HVHRVUHTXLVLWRVHPRXWUDVVHo}HV3RUH[HPSOR
TXHDRUJDQL]DomRSUHFLVDHQWHQGHUDUHODomRHQWUHRFRPSURPHWLPHQWRFRPDVXDSROtWLFDDPELHQWDO
HRVUHTXLVLWRVTXHVmRHVSHFLFDGRVHPRXWUDVVHo}HV
$ JHVWmR GH PXGDQoD p XPD SDUWH LPSRUWDQWH GD PDQXWHQomR GR VLVWHPD GH JHVWmR DPELHQWDO
TXHDVVHJXUDTXHDRUJDQL]DomRSRGHDOFDQoDURVUHVXOWDGRVSUHWHQGLGRVGHVHXVLVWHPDGHJHVWmR
DPELHQWDO FRQWLQXDPHQWH $ JHVWmR GH PXGDQoDV p DERUGDGD HP YiULRV UHTXLVLWRV GHVWD 1RUPD
LQFOXLQGR
DPDQXWHQomRGRVLVWHPDGHJHVWmRDPELHQWDOYHU
RVDVSHFWRVDPELHQWDLVYHU
DFRPXQLFDomRLQWHUQDYHU
RFRQWUROHRSHUDFLRQDOYHURSURJUDPDGHDXGLWRULDLQWHUQDYHUH
DDQiOLVHFUtWLFDSHODGLUHomRYHU
&RPRSDUWHGDJHVWmRGHPXGDQoDVFRQYpPTXHRUJDQL]DomRDERUGHPXGDQoDVSODQHMDGDVHQmR
SODQHMDGDV SDUD DVVHJXUDU TXH DV FRQVHTXrQFLDV QmR LQWHQFLRQDLV GHVWDV PXGDQoDV QmR WHQKDP
HIHLWRQHJDWLYRQRVUHVXOWDGRVSUHWHQGLGRVGRVLVWHPDGHJHVWmRDPELHQWDO([HPSORVGHPXGDQoDV
LQFOXHP
PXGDQoDVSODQHMDGDVHPSURGXWRVSURFHVVRVRSHUDo}HVHTXLSDPHQWRVRXLQVWDODo}HV
PXGDQoDGHIXQFLRQiULRVRXSURYHGRUHVH[WHUQRVLQFOXLQGRFRQWUDWDGRV
QRYD LQIRUPDomR UHODFLRQDGD DRV DVSHFWRV DPELHQWDLV LPSDFWRV DPELHQWDLV H WHFQRORJLDV

UHODFLRQDGDV
PXGDQoDVHPUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV

ABNT/CB-038
AGO 2015
A.2 Esclarecimento da estrutura e terminologia

$ HVWUXWXUD GH VHo}HV DVVLP FRPR DOJXPDV WHUPLQRORJLDV GHVWD 1RUPD IRUDP DOWHUDGDV
SDUDPHOKRUDURDOLQKDPHQWRFRPRXWUDVQRUPDVGHVLVWHPDVGHJHVWmR1mRKiHQWUHWDQWRUHTXLVLWR
QHVWD 1RUPD SDUD VXD HVWUXWXUD GH VHomR RX WHUPLQRORJLD D VHU DSOLFDGR j GRFXPHQWDomR GR
VLVWHPDGHJHVWmRDPELHQWDOGHXPDRUJDQL]DomR1mRKiUHTXLVLWRSDUDVXEVWLWXLURVWHUPRVXVDGRV
SRUXPDRUJDQL]DomRSHORVWHUPRVXVDGRVQHVWD1RUPD$VRUJDQL]Do}HVSRGHPHVFROKHUXVDUWHUPRV
DSURSULDGRV DRV VHXV QHJyFLRV FRPR SRU H[HPSOR UHJLVWURV GRFXPHQWDomR RX SURWRFRORV
HPYH]GHLQIRUPDomRGRFXPHQWDGD
A.3 Esclarecimento de conceitos

$OpP GRV WHUPRV H GHQLo}HV DSUHVHQWDGRV QD 6HomR p IRUQHFLGR DEDL[R HVFODUHFLPHQWR
GRVFRQFHLWRVVHOHFLRQDGRVSDUDHYLWDUPDOHQWHQGLGRV
1HVWD1RUPDRXVRGDSDODYUDTXDOTXHULPSOLFDVHOHomRRXHVFROKD
$VSDODYUDVDSURSULDGRHDSOLFiYHOQmRVmRLQWHUFDPELiYHLV$SURSULDGRVLJQLFDDGHTXDGR
SDUD H LPSOLFD DOJXP JUDX GH OLEHUGDGH HQTXDQWR DSOLFiYHO VLJQLFD SHUWLQHQWH RX SRVVtYHO
GHVHDSOLFDUHLPSOLFDTXHSRGHVHUIHLWRSUHFLVDVHUIHLWR
$ SDODYUD FRQVLGHUDU VLJQLFD TXH p QHFHVViULR SHQVDU VREUH R WySLFR PDV HVWH SRGH VHU
H[FOXtGR HQTXDQWR OHYDU HP FRQVLGHUDomR VLJQLFD TXH p QHFHVViULR SHQVDU VREUH R WySLFR
PDVQmRpSRVVtYHOVHUH[FOXtGR
&RQWtQXD LQGLFD GXUDomR TXH RFRUUH SRU XP SHUtRGR GH WHPSR PDV FRP LQWHUYDORV GH LQWHU
UXSomRGLIHUHQWHGHFRQWLQXDGDTXHLQGLFDGXUDomRVHPLQWHUUXSomR&RQWtQXDpSRUWDQWR
DSDODYUDDSURSULDGDSDUDXVRTXDQGRVHUHIHUHQFLDDPHOKRULD
1HVWD 1RUPD D SDODYUD HIHLWR p XVDGD SDUD GHVFUHYHU R UHVXOWDGR GD PXGDQoD SDUD
D RUJDQL]DomR $ H[SUHVVmR LPSDFWR DPELHQWDO UHIHUHVH HVSHFLFDPHQWH DRV UHVXOWDGRV
GDPXGDQoDSDUDRPHLRDPELHQWH
2 YHUER DVVHJXUDU VLJQLFD TXH D UHVSRQVDELOLGDGH SRGH VHU GHOHJDGD PDV QmR
DUHVSRQVDELOL]DomRSRUSUHVWDUFRQWDV
1HVWD1RUPDXVDVHRWHUPRSDUWHLQWHUHVVDGDRWHUPRstakeholderpXPVLQ{QLPRHUHSUH
senta o mesmo conceito.
(VWD 1RUPD XVD DOJXPDV WHUPLQRORJLDV QRYDV 8PD EUHYH H[SOLFDomR p GDGD DEDL[R SDUD DX[LOLDU
WDQWRQRYRVXVXiULRVTXDQWRDTXHOHVTXHXVDUDPDVHGLo}HVDQWHULRUHVGHVWD1RUPD
$ H[SUHVVmR REULJDo}HV GH FXPSULPHQWR VXEVWLWXL D H[SUHVVmR UHTXLVLWRV OHJDLV H RXWURV

UHTXLVLWRVVXEVFULWRVSHODRUJDQL]DomRXVDGDQDVHGLo}HVDQWHULRUHVGHVWD1RUPD(VVDQRYD
H[SUHVVmRQmRGLIHUHGDTXHODGDHGLomRDQWHULRUGHVWD1RUPD
NOTA BRASILEIRA 3DUD RV HIHLWRV GHVWD 1RUPD QR %UDVLO R WHUPR DGRWDGR p UHTXLVLWRV OHJDLV
HRXWURVUHTXLVLWRVRTXDOpXWLOL]DGRDRORQJRGHVWHWH[WR
,QIRUPDomRGRFXPHQWDGDVXEVWLWXLRVVXEVWDQWLYRVGRFXPHQWDomRGRFXPHQWRVHUHJLVWURV
XVDGRV HP HGLo}HV DQWHULRUHV GHVWD 1RUPD 3DUD GLVWLQJXLU D LQWHQomR GR WHUPR JHQpULFR

ABNT/CB-038
AGO 2015
LQIRUPDomR GRFXPHQWDGD HVWD 1RUPD DJRUD XVD D IUDVH UHWHU LQIRUPDomR GRFXPHQWDGD
FRPR HYLGrQFLD GH SDUD VLJQLFDU UHJLVWURV H PDQWHU LQIRUPDomR GRFXPHQWDGD VLJQLFD
GRFXPHQWDomR TXH QmR p XP UHJLVWUR$ H[SUHVVmR FRPR HYLGrQFLD GH QmR p XP UHTXLVLWR
SDUDDWHQGHUDRVUHTXLVLWRVOHJDLVFRPSUREDWyULRVVXDLQWHQomRpDSHQDVLQGLFDUDQHFHVVLGDGH
GHUHWHUHYLGrQFLDVREMHWLYDV
$ H[SUHVVmR SURYHGRU H[WHUQR VLJQLFD XPD RUJDQL]DomR SURYHGRUD H[WHUQD LQFOXLQGR

FRQWUDWDGRVTXHSURYrXPSURGXWRRXXPVHUYLoR
$PXGDQoDGHLGHQWLFDUSRUGHWHUPLQDUEXVFDDKDUPRQL]DomRFRPDWHUPLQRORJLDSDGURQL]DGD
GHVLVWHPDGHJHVWmR2YHUERGHWHUPLQDULPSOLFDXPSURFHVVRGHGHVFREHUWDTXHUHVXOWDHP
FRQKHFLPHQWR$LQWHQomRQmRGLIHUHGDVHGLo}HVDQWHULRUHV
$ H[SUHVVmR UHVXOWDGR SUHWHQGLGR VLJQLFD DTXLOR TXH D RUJDQL]DomR SUHWHQGH DWLQJLU FRP
DLPSOHPHQWDomRGHVHXVLVWHPDGHJHVWmRDPELHQWDO2VPtQLPRVUHVXOWDGRVLQFOXHPHOHYDomR
GR GHVHPSHQKR DPELHQWDO DWHQGLPHQWR DRV UHTXLVLWRV OHJDLV H RXWURV UHTXLVLWRV H DOFDQFH
GRVREMHWLYRVDPELHQWDLV$VRUJDQL]Do}HVSRGHPGHQLUUHVXOWDGRVSUHWHQGLGRVDGLFLRQDLVSDUD
VHXV VLVWHPDV GH JHVWmR DPELHQWDO 3RU H[HPSOR FRHUHQWHPHQWH FRP VHX FRPSURPLVVR FRP
DSURWHomRDPELHQWDOXPDRUJDQL]DomRSRGHHVWDEHOHFHUXPUHVXOWDGRSUHWHQGLGRSDUDWUDEDOKDU
HPSUROGRGHVHQYROYLPHQWRVXVWHQWiYHO
$ IUDVH SHVVRDV TXH UHDOL]DP WUDEDOKR VRE R VHX FRQWUROH LQFOXL SHVVRDV TXH WUDEDOKDP
SDUD D RUJDQL]DomR H DTXHODV TXH WUDEDOKDP HP VHX QRPH H SHODV TXDLV D RUJDQL]DomR WHP
UHVSRQVDELOLGDGHSRUH[HPSORFRQWUDWDGRV(VWDIUDVHVXEVWLWXLDIUDVHSHVVRDVTXHWUDEDOKDP
SDUDHODRXDWXDPHPVHXQRPHXVDGDHPHGLo}HVDQWHULRUHVGHVWD1RUPD$LQWHQomRGHVWD
QRYDIUDVHQmRpGLIHUHQWHGDVHGLo}HVDQWHULRUHV
2 FRQFHLWR GH PHWD XVDGR QDV HGLo}HV DQWHULRUHV GHVWD 1RUPD HVWi HQTXDGUDGR QR WHUPR
REMHWLYRDPELHQWDO
A.4 Contexto da organizao
A.4.1 Entendendo a organizao e seu contexto

$ LQWHQomR GH p SURYHU XPD FRPSUHHQVmR FRQFHLWXDO GH DOWR QtYHO GDV TXHVW}HV LPSRUWDQWHV
TXHSRGHPDIHWDUWDQWRSRVLWLYDFRPRQHJDWLYDPHQWHDPDQHLUDSHODTXDODRUJDQL]DomRJHUHQFLD
VXDVUHVSRQVDELOLGDGHVDPELHQWDLV4XHVW}HVVmRWHPDVLPSRUWDQWHVSDUDDRUJDQL]DomRSUREOHPDV
DVHUHPGHEDWLGRVHGLVFXWLGRVRXDOWHUDomRGDVFLUFXQVWkQFLDVTXHDIHWHPDFDSDFLGDGHGDRUJDQL
]DomRGHDOFDQoDURVUHVXOWDGRVSUHWHQGLGRVHGHQLGRVSDUDVHXVLVWHPDGHJHVWmRDPELHQWDO
([HPSORVGHTXHVW}HVLQWHUQDVHH[WHUQDVTXHSRGHPVHUSHUWLQHQWHVSDUDRFRQWH[WRGDRUJDQL]DomR
LQFOXHP
D FRQGLo}HVDPELHQWDLVUHODFLRQDGDVDRFOLPDTXDOLGDGHGRDUTXDOLGDGHGDiJXDXVRGRVROR
FRQWDPLQDomRH[LVWHQWHGLVSRQLELOLGDGHGHUHFXUVRVQDWXUDLVHELRGLYHUVLGDGHTXHSRGHPDIHWDU
RSURSyVLWRGDRUJDQL]DomRRXVHUDIHWDGDVSRUVHXVDVSHFWRVDPELHQWDLV
E DV FLUFXQVWkQFLDV H[WHUQD FXOWXUDO VRFLDO SROtWLFD OHJDO UHJXODWyULD QDQFHLUD WHFQROyJLFD
HFRQ{PLFDQDWXUDOHFRPSHWLWLYDVHMDPHPkPELWRVLQWHUQDFLRQDOQDFLRQDOUHJLRQDORXORFDO
F DV FDUDFWHUtVWLFDV RX FRQGLo}HV LQWHUQDV GD RUJDQL]DomR FRPR VXDV DWLYLGDGHV SURGXWRV
H VHUYLoRV GLUHomR HVWUDWpJLFD FXOWXUD H FDSDFLGDGHV SRU H[HPSOR SHVVRDV FRQKHFLPHQWRV
SURFHVVRVVLVWHPDV

ABNT/CB-038
AGO 2015
8PHQWHQGLPHQWRGRFRQWH[WRGHXPDRUJDQL]DomRpXVDGRSDUDHVWDEHOHFHULPSOHPHQWDUPDQWHU
HFRQWLQXDPHQWHPHOKRUDUVHXVLVWHPDGHJHVWmRDPELHQWDOYHU$VTXHVW}HVLQWHUQDVHH[WHUQDV
TXHVmRGHWHUPLQDGDVHPSRGHPUHVXOWDUHPULVFRVHRSRUWXQLGDGHVSDUDDRUJDQL]DomRRXSDUD
RVLVWHPDGHJHVWmRDPELHQWDOYHUD$RUJDQL]DomRGHWHUPLQDDTXHOHVTXHQHFHVVLWDP
VHUDERUGDGRVHJHUHQFLDGRVYHU6HomR6HomRH
A.4.2 Entendendo as necessidades e expectativas das partes interessadas
e HVSHUDGR TXH XPD RUJDQL]DomR JDQKH XPD FRPSUHHQVmR JHUDO RX VHMD GH DOWR QtYHO H QmR
GHWDOKDGD GDV QHFHVVLGDGHV H H[SHFWDWLYDV H[SUHVVDV GHVVDV SDUWHV LQWHUHVVDGDV LQWHUQDV H
H[WHUQDV TXH WHQKDP VLGR GHWHUPLQDGDV SHOD RUJDQL]DomR FRPR VHQGR SHUWLQHQWHV$ RUJDQL]DomR
FRQVLGHUDRFRQKHFLPHQWRJDQKRTXDQGRGHWHUPLQDUTXDLVGHVWDVQHFHVVLGDGHVHH[SHFWDWLYDVHODWHP
TXHFXPSULURXRSWDSRUFXPSULULVWRpVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVYHU
&DVRXPDSDUWHLQWHUHVVDGDVHSHUFHEDSRUVLSUySULDDIHWDGDSRUGHFLV}HVRXDWLYLGDGHVUHODFLRQDGDV
DRGHVHPSHQKRDPELHQWDOGDRUJDQL]DomRDRUJDQL]DomRFRQVLGHUDDVQHFHVVLGDGHVHH[SHFWDWLYDV
SHUWLQHQWHVTXHVmROHYDGDVDRFRQKHFLPHQWRRXTXHWHQKDPVLGRGLYXOJDGDVSHODSDUWHLQWHUHVVDGD
jRUJDQL]DomR
5HTXLVLWRV GH SDUWHV LQWHUHVVDGDV QmR VmR QHFHVVDULDPHQWH RV UHTXLVLWRV GD RUJDQL]DomR$OJXQV
UHTXLVLWRV GH SDUWHV LQWHUHVVDGDV UHHWHP QHFHVVLGDGHV H H[SHFWDWLYDV TXH VmR REULJDWyULDV
SRUWHUHPVLGRLQFRUSRUDGDVHPOHLVUHJXODPHQWRVDXWRUL]Do}HVHOLFHQoDVSRUGHFLVmRJRYHUQDPHQWDO
RXMXGLFLDO$RUJDQL]DomRSRGHGHFLGLUYROXQWDULDPHQWHDFHLWDURXDGRWDURXWURVUHTXLVLWRVGHSDUWHV
LQWHUHVVDGDV SRU H[HPSOR SRU HYHQWXDO UHODomR FRQWUDWXDO LQVFUHYHQGRVH HP XPD LQLFLDWLYD
YROXQWiULD8PDYH]DGRWDGRVSHODRUJDQL]DomRHOHVVHWRUQDPUHTXLVLWRVRUJDQL]DFLRQDLVRXVHMD
UHTXLVLWRV OHJDLV H RXWURV UHTXLVLWRV H VmR OHYDGRV HP FRQVLGHUDomR QR SODQHMDPHQWR GR VLVWHPD
GHJHVWmRDPELHQWDOYHU8PDDQiOLVHPDLVGHWDOKDGDGHVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
pDSUHVHQWDGDHP
A.4.3 Determinando o escopo do sistema de gesto ambiental
2HVFRSRGRVLVWHPDGHJHVWmRDPELHQWDOGHVWLQDVHDHVFODUHFHURVOLPLWHVItVLFRVHRUJDQL]DFLRQDLV
DRV TXDLV VH DSOLFD R VLVWHPD GH JHVWmR DPELHQWDO HVSHFLDOPHQWH VH D RUJDQL]DomR IRU SDUWH
GH XPD RUJDQL]DomR PDLRU 8PD RUJDQL]DomR SRVVXL D OLEHUGDGH H H[LELOLGDGH SDUD GHQLU VHXV
OLPLWHV(ODSRGHRSWDUSRULPSOHPHQWDUHVWD1RUPDHPWRGDDRUJDQL]DomRRXVRPHQWHHPSDUWHV
HVSHFtFDV GD RUJDQL]DomR FRQWDQWR TXH D$OWD 'LUHomR GHVVDV SDUWHV WHQKD DXWRULGDGH SDUD
HVWDEHOHFHUXPVLVWHPDGHJHVWmRDPELHQWDO
$RGHQLURHVFRSRDFUHGLELOLGDGHGRVLVWHPDGHJHVWmRDPELHQWDOGHSHQGHGDHVFROKDGRVOLPLWHV
RUJDQL]DFLRQDLV$RUJDQL]DomRFRQVLGHUDDH[WHQVmRGHFRQWUROHRXLQXrQFLDTXHHODSRGHH[HUFHU
VREUH DV DWLYLGDGHV SURGXWRV H VHUYLoRV FRQVLGHUDQGR XPD SHUVSHFWLYD GH FLFOR GH YLGD &RQYpP
TXHDGHQLomRGRHVFRSRQmRVHMDXVDGDSDUDH[FOXLUDWLYLGDGHVSURGXWRVVHUYLoRVRXLQVWDODo}HV
TXH WrP RX SRGHP WHU DVSHFWRV DPELHQWDLV VLJQLFDWLYRV RX SDUD HYLWDU VHXV UHTXLVLWRV OHJDLV
HRXWURVUHTXLVLWRV2HVFRSRpXPDGHFODUDomRUHDOHUHSUHVHQWDWLYDGDVRSHUDo}HVGDRUJDQL]DomR
LQFOXtGDV QRV OLPLWHV GR VHX VLVWHPD GH JHVWmR DPELHQWDO TXH QmR FRQYpP TXH LQGX]D DR HUUR
as partes interessadas.
8PD YH] TXH D RUJDQL]DomR DUPD HVWDU HP FRQIRUPLGDGH FRP HVWD 1RUPD DSOLFDVH R UHTXLVLWR
GHGLVSRQLELOL]DUDGHFODUDomRGHHVFRSRSDUDDVSDUWHVLQWHUHVVDGDV

ABNT/CB-038
AGO 2015
A.4.4 Sistema de gesto ambiental
$RUJDQL]DomRPDQWpPDDXWRULGDGHHUHVSRQVDELOL]DomRSDUDGHFLGLUFRPRFXPSULUFRPRVUHTXLVLWRV
GHVWD1RUPDLQFOXLQGRRQtYHOGHGHWDOKHHDH[WHQVmRHPTXH
D HVWDEHOHFH XP RX PDLV SURFHVVRV SDUD WHU FRQDQoD TXH HOHV HVWHMDP FRQWURODGRV
H[HFXWDGRVFRPRSODQHMDGRHDOFDQoDQGRRVUHVXOWDGRVGHVHMDGRV
E LQWHJUD RV UHTXLVLWRV GRV VLVWHPD GH JHVWmR DPELHQWDO HP VHXV YiULRV SURFHVVRV GH QHJyFLR
FRPRSURMHWRHGHVHQYROYLPHQWRFRPSUDVUHFXUVRVKXPDQRVYHQGDVHmarketing
F LQFRUSRUD TXHVW}HV DVVRFLDGDV DR FRQWH[WR GD RUJDQL]DomR YHU H UHTXLVLWRV GH SDUWHV
LQWHUHVVDGDVYHUGHQWURGRVLVWHPDGHJHVWmRDPELHQWDO
6HHVWD1RUPDIRULPSOHPHQWDGDHPSDUWHVHVSHFtFDVGHXPDRUJDQL]DomRSROtWLFDVSURFHVVRV

HLQIRUPDomRGRFXPHQWDGDGHVHQYROYLGRVSRURXWUDVSDUWHVGDRUJDQL]DomRSRGHPVHUXVDGRVSDUD
DWHQGHUDRVUHTXLVLWRVGHVWD1RUPDGHVGHTXHHOHVVHMDPDSOLFiYHLVjTXHODVSDUWHVHVSHFtFDV
3DUD LQIRUPDomR VREUH PDQXWHQomR GR VLVWHPD GH JHVWmR DPELHQWDO FRPR SDUWH GD JHVWmR
GHPXGDQoDYHU6HomR$
A.5 Liderana
A.5.1 Liderana e comprometimento
3DUDGHPRQVWUDUOLGHUDQoDHFRPSURPHWLPHQWRH[LVWHPUHVSRQVDELOLGDGHVHVSHFtFDVUHODFLRQDGDV
DRVLVWHPDGHJHVWmRDPELHQWDOFRPDVTXDLVFRQYpPTXHD$OWD'LUHomRHVWHMDSHVVRDOPHQWHHQYRO
YLGDRXDVTXDLVFRQYpPTXHVHMDPGLULJLGDVSRUHOD$$OWD'LUHomRSRGHGHOHJDUDUHVSRQVDELOLGDGH
SDUD HVWDV Do}HV SDUD RXWURV PDV HOD PDQWpP D UHVSRQVDELOL]DomR SDUD DVVHJXUDU TXH DV Do}HV
VHMDPUHDOL]DGDV
A.5.2 Poltica ambiental
8PDSROtWLFDDPELHQWDOpXPFRQMXQWRGHSULQFtSLRVGHFODUDGRVFRPRFRPSURPLVVRVHPTXHD$OWD
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$SROtWLFDDPELHQWDOSHUPLWHTXHDRUJDQL]DomRGHQDVHXVREMHWLYRVDPELHQWDLVYHUWRPHDo}HV
SDUDDOFDQoDURVUHVXOWDGRVSUHWHQGLGRVGRVLVWHPDGHJHVWmRDPELHQWDOHDWLQMDDPHOKRULDFRQWtQXD
YHU6HomR
7UrVFRPSURPLVVRVEiVLFRVSDUDDSROtWLFDDPELHQWDOVmRHVSHFLFDGRVQHVWD1RUPDSDUD
D SURWHJHURPHLRDPELHQWH
E DWHQGHUDRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVGDRUJDQL]DomR
F PHOKRUDUFRQWLQXDPHQWHRVLVWHPDGHJHVWmRDPELHQWDOSDUDHOHYDURGHVHPSHQKRDPELHQWDO
&RQYpP TXH HVWHV FRPSURPLVVRV VHMDP UHHWLGRV QRV SURFHVVRV HVWDEHOHFLGRV SHOD RUJDQL]DomR
SDUDDERUGDURVUHTXLVLWRVHVSHFtFRVGHVWD1RUPD

ABNT/CB-038
AGO 2015
2 FRPSURPLVVR GH SURWHJHU R PHLR DPELHQWH YLVD QmR VRPHQWH SUHYHQLU LPSDFWRV DPELHQWDLV
DGYHUVRV SRU PHLR GD SUHYHQomR GD SROXLomR PDV WDPEpP SURWHJHU R PHLR DPELHQWH QDWXUDO
GRVGDQRVHGHJUDGDo}HVUHVXOWDQWHVGDVDWLYLGDGHVSURGXWRVHVHUYLoRVGDRUJDQL]DomR&RQYpP
TXH RV FRPSURPLVVRV HVSHFtFRV TXH XPD RUJDQL]DomR DVVXPH VHMDP SHUWLQHQWHV DR VHX
FRQWH[WRLQFOXLQGRDVFRQGLo}HVDPELHQWDLVORFDLVRXUHJLRQDLV(VWHVFRPSURPLVVRVSRGHPDERUGDU
SRU H[HPSOR D TXDOLGDGH GD iJXD D UHFLFODJHP RX D TXDOLGDGH GR DU DVVLP FRPR SRGHP LQFOXLU
RFRPSURPHWLPHQWRUHODWLYRjPLWLJDomRHDGDSWDomRjPXGDQoDFOLPiWLFDSURWHomRGDELRGLYHUVLGDGH
HSURWHomRHUHFXSHUDomRGRVHFRVVLVWHPDV
$SHVDU GH WRGRV RV FRPSURPLVVRV VHUHP LPSRUWDQWHV DOJXPDV SDUWHV LQWHUHVVDGDV HVWmR
HVSHFLDOPHQWH SUHRFXSDGDV FRP R FRPSURPHWLPHQWR GD RUJDQL]DomR GH DWHQGHU DRV UHTXLVLWRV
OHJDLVHRXWURVUHTXLVLWRVSDUWLFXODUPHQWHDRVUHTXLVLWRVOHJDLVDSOLFiYHLV(VWD1RUPD,QWHUQDFLRQDO
HVSHFLFD XP Q~PHUR GH UHTXLVLWRV LQWHUOLJDGRV UHODFLRQDGRV D HVWH FRPSURPLVVR (VWHV LQFOXHP
a necessidade de:
GHWHUPLQDURVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
DVVHJXUDUTXHDVRSHUDo}HVVHMDPH[HFXWDGDVGHDFRUGRFRPHVWHVUHTXLVLWRVOHJDLVHRXWURV
UHTXLVLWRV
DYDOLDURDWHQGLPHQWRDRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
FRUULJLUQmRFRQIRUPLGDGHV
A.5.3 Papis, responsabilidades e autoridades organizacionais
&RQYpPTXHDTXHOHVHQYROYLGRVQRVLVWHPDGHJHVWmRDPELHQWDOGDRUJDQL]DomRWHQKDPXPFODUR
HQWHQGLPHQWR GH VHX SDSHO UHVSRQVDELOLGDGHV H DXWRULGDGHV SDUD HVWDU HP FRQIRUPLGDGH FRP
RVUHTXLVLWRVGHVWD1RUPDHDWLQJLURVUHVXOWDGRVSUHWHQGLGRV
3DSpLVHUHVSRQVDELOLGDGHVHVSHFtFDVLGHQWLFDGRVHPSRGHPVHUDWULEXtGRVSDUDXPLQGLYtGXR
DOJXPDVYH]HVUHIHUHQFLDGRFRPRUHSUHVHQWDQWHGDGLUHomRFRPSDUWLOKDGRVSRUGLYHUVRVLQGLYtGXRV
RXDWULEXtGRVDXPPHPEURGD$OWD'LUHomR
A.6 Planejamento
A.6.1 Aes para abordar riscos e oportunidades
A.6.1.1 Generalidades
$ LQWHQomR JHUDO GRV SURFHVVRV HVWDEHOHFLGRV HP p DVVHJXUDU TXH D RUJDQL]DomR VHMD
FDSD]GHDOFDQoDURVUHVXOWDGRVSUHWHQGLGRVGRVHXVLVWHPDGHJHVWmRDPELHQWDOSUHYHQLURXUHGX]LU
RVHIHLWRVLQGHVHMDGRVHDOFDQoDUDPHOKRULDFRQWtQXD$RUJDQL]DomRSRGHDVVHJXUDULVWRGHWHUPLQDQGR
VHXVULVFRVHRSRUWXQLGDGHVTXHSUHFLVDPVHUDERUGDGRVHSODQHMDQGRDomRSDUDDERUGiORV(VWHV
ULVFRVHRSRUWXQLGDGHVSRGHPVHUUHODFLRQDGRVDRVDVSHFWRVDPELHQWDLVUHTXLVLWRVOHJDLVHRXWURV
UHTXLVLWRVRXWUDVTXHVW}HVRXRXWUDVQHFHVVLGDGHVHH[SHFWDWLYDVGDVSDUWHVLQWHUHVVDGDV
$VSHFWRV DPELHQWDLV YHU SRGHP FULDU ULVFRV H RSRUWXQLGDGHV DVVRFLDGRV FRP LPSDFWRV
DPELHQWDLV DGYHUVRV LPSDFWRV DPELHQWDLV EHQpFRV H RXWURV HIHLWRV QD RUJDQL]DomR 2V ULVFRV
H RSRUWXQLGDGHV UHODFLRQDGRV DRV DVSHFWRV DPELHQWDLV SRGHP VHU GHWHUPLQDGRV FRPR SDUWH
GDDYDOLDomRGDVLJQLFkQFLDRXGHWHUPLQDGRVVHSDUDGDPHQWH

ABNT/CB-038
AGO 2015
5HTXLVLWRV OHJDLV H RXWURV UHTXLVLWRV YHU SRGHP FULDU ULVFRV H RSRUWXQLGDGHV FRPR IDOKD
QRDWHQGLPHQWRTXHSRGHSUHMXGLFDUDUHSXWDomRGDRUJDQL]DomRRXUHVXOWDUHPDomRMXGLFLDORXLU
DOpPGHVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVTXHSRGHHOHYDUDUHSXWDomRGDRUJDQL]DomR
$ RUJDQL]DomR SRGH WDPEpP WHU ULVFRV H RSRUWXQLGDGHV UHODFLRQDGRV D RXWUDV TXHVW}HV LQFOXLQGR
FRQGLo}HV DPELHQWDLV RX QHFHVVLGDGHV H H[SHFWDWLYDV GDV SDUWHV LQWHUHVVDGDV DV TXDLV SRGHP
DIHWDUDFDSDFLGDGHGDRUJDQL]DomRHPDWLQJLURVUHVXOWDGRVSUHWHQGLGRVGHVHXVLVWHPDGHJHVWmR
DPELHQWDOSRUH[HPSOR
D GHUUDPDPHQWRDPELHQWDOGHYLGRDEDUUHLUDVGHDOIDEHWL]DomRRXLGLRPDHQWUHRVWUDEDOKDGRUHV
TXHQmRHVWmRDSWRVDHQWHQGHURVSURFHGLPHQWRVGHWUDEDOKRORFDO
E DXPHQWR GH LQXQGDomR GHYLGR j PXGDQoD FOLPiWLFD TXH SRGHULD DIHWDU DV LQVWDODo}HV
GDRUJDQL]DomR
F HVFDVVH] GH UHFXUVRV GLVSRQtYHLV SDUD PDQWHU XP VLVWHPD GH JHVWmR DPELHQWDO HFD] GHYLGR
DUHVWULo}HVHFRQ{PLFDV
G LQWURGXomRGHQRYDWHFQRORJLDQDQFLDGDSRUVXEVtGLRVJRYHUQDPHQWDLVDTXDOSRGHULDPHOKRUDU
DTXDOLGDGHGRDU
H HVFDVVH]GHiJXDGXUDQWHSHUtRGRVGHVHFDTXHSRGHULDDIHWDUDFDSDFLGDGHGDRUJDQL]DomR
GHRSHUDUVHXVHTXLSDPHQWRVGHFRQWUROHGHHPLVVmR
6LWXDo}HVGHHPHUJrQFLDVmRHYHQWRVQmRSODQHMDGRVRXLQHVSHUDGRVTXHSUHFLVDPGDDSOLFDomRXUJHQWH
GHFRPSHWrQFLDVUHFXUVRVRXSURFHVVRVHVSHFtFRVSDUDSUHYHQLURXPLWLJDUVXDVFRQVHTXrQFLDV
UHDLVRXSRWHQFLDLV$VVLWXDo}HVGHHPHUJrQFLDSRGHPUHVXOWDUHPLPSDFWRVDPELHQWDLVDGYHUVRV
RXRXWURVHIHLWRVQDRUJDQL]DomR&RQYpPTXHDRUJDQL]DomRDRGHWHUPLQDUDVSRWHQFLDLVVLWXDo}HV
GHHPHUJrQFLDFRPRLQFrQGLRGHUUDPDPHQWRTXtPLFRFRQGLo}HVFOLPiWLFDVVHYHUDVFRQVLGHUH
DQDWXUH]DGRVSHULJRVQRORFDOSRUH[HPSOROtTXLGRVLQDPiYHLVWDQTXHVGHDUPD]HQDPHQWR
HJDVHVFRPSULPLGRV
RPDLVSURYiYHOWLSRHDHVFDODGHXPDVLWXDomRGHHPHUJrQFLD
RSRWHQFLDOSDUDVLWXDo}HVGHHPHUJrQFLDHPLQVWDODo}HVSUy[LPDVSRUH[HPSORIiEULFDHVWUDGD
OLQKDIpUUHD
(PERUDULVFRVHRSRUWXQLGDGHVQHFHVVLWHPVHUGHWHUPLQDGRVHDERUGDGRVQmRKiTXDOTXHUUHTXLVLWR
SDUDJHVWmRGHULVFRIRUPDORXXPSURFHVVRGRFXPHQWDGRGHJHVWmRGHULVFR&DEHjRUJDQL]DomR
VHOHFLRQDURPpWRGRTXHXVDUiSDUDGHWHUPLQDUVHXVULVFRVHRSRUWXQLGDGHV2PpWRGRSRGHHQYROYHU
XP SURFHVVR TXDOLWDWLYR VLPSOHV RX XPD DYDOLDomR TXDQWLWDWLYD FRPSOHWD GHSHQGHQGR GR FRQWH[WR
QRTXDODRUJDQL]DomRRSHUD
2VULVFRVHRSRUWXQLGDGHVLGHQWLFDGRVYHUDVmRHQWUDGDVSDUDRSODQHMDPHQWRGHDo}HV

YHUHSDUDRHVWDEHOHFLPHQWRGRVREMHWLYRVDPELHQWDLVYHU
A.6.1.2 Aspectos ambientais
8PD RUJDQL]DomR GHWHUPLQD VHXV DVSHFWRV DPELHQWDLV H RV LPSDFWRV DPELHQWDLV DVVRFLDGRV
H GHWHUPLQD DTXHOHV TXH VmR VLJQLFDWLYRV H SRUWDQWR SUHFLVDP VHU DERUGDGRV SHOR VHX VLVWHPD
GHJHVWmRDPELHQWDO

ABNT/CB-038
AGO 2015
$V DOWHUDo}HV SDUD R PHLR DPELHQWH DGYHUVDV RX EHQpFDV TXH UHVXOWHP WRWDO RX SDUFLDOPHQWH
GRVDVSHFWRVDPELHQWDLVVmRFKDPDGDVGHLPSDFWRVDPELHQWDLV2LPSDFWRDPELHQWDOSRGHRFRUUHU
HPHVFDODVORFDOUHJLRQDOHJOREDOHWDPEpPSRGHVHUGLUHWRLQGLUHWRRXFXPXODWLYRSRUQDWXUH]D
$UHODomRHQWUHRVDVSHFWRVDPELHQWDLVHLPSDFWRVDPELHQWDLVpGHFDXVDHHIHLWR
4XDQGRVmRGHWHUPLQDGRVRVDVSHFWRVDPELHQWDLVDRUJDQL]DomRFRQVLGHUDDSHUVSHFWLYDGHFLFOR
GHYLGD,VWRQmRUHTXHUXPDDYDOLDomRGHWDOKDGDGRFLFORGHYLGDRSHQVDPHQWRFXLGDGRVRVREUH
RVHVWiJLRVGRFLFORGHYLGDTXHSRGHPVHUFRQWURODGRVRXLQXHQFLDGRVSHODRUJDQL]DomRpVXFLHQWH
2VHVWiJLRVWtSLFRVGRFLFORGHYLGDGHXPSURGXWRRXVHUYLoRLQFOXHPDTXLVLomRGHPDWpULDSULPD
SURMHWRSURGXomRWUDQVSRUWHHQWUHJDXVRWUDWDPHQWRSyVXVRHGLVSRVLomRQDO2VHVWiJLRVGRFLFOR
GHYLGDTXHVmRDSOLFiYHLVLUmRYDULDUGHSHQGHQGRGDDWLYLGDGHSURGXWRRXVHUYLoR
8PD RUJDQL]DomR SUHFLVD GHWHUPLQDU RV DVSHFWRV DPELHQWDLV GHQWUR GR HVFRSR GR VHX VLVWHPD
GH JHVWmR DPELHQWDO (OD SRGH OHYDU HP FRQVLGHUDomR DV HQWUDGDV H VDtGDV DPERV SUHWHQGLGRV
RXQmRSUHWHQGLGRVTXHHVWmRDVVRFLDGRVFRPDVDWLYLGDGHVSURGXWRVRXVHUYLoRVDWXDLVHSDVVDGRV
SHUWLQHQWHV SODQHMDPHQWR RX QRYRV GHVHQYROYLPHQWRV H DWLYLGDGHV SURGXWRV RX VHUYLoRV QRYRV
RXPRGLFDGRV&RQYpPTXHRPpWRGRXVDGRFRQVLGHUHFRQGLo}HVQRUPDLVHDQRUPDLVGHRSHUDomR
FRQGLo}HV GH GHVOLJDPHQWR H LQLFLDOL]DomR EHP FRPR VLWXDo}HV GH HPHUJrQFLD UD]RDYHOPHQWH
SUHYLVtYHLV LGHQWLFDGDV HP &RQYpP TXH VHMD SUHVWDGD DWHQomR jV RFRUUrQFLDV DQWHULRUHV
GH VLWXDo}HV GH HPHUJrQFLD 3DUD LQIRUPDomR VREUH DVSHFWRV DPELHQWDLV FRPR SDUWH GD JHVWmR
GHPXGDQoDYHU6HomR$
8PDRUJDQL]DomRQmRWHPTXHFRQVLGHUDUFDGDSURGXWRFRPSRQHQWHRXPDWpULDSULPDLQGLYLGXDOPHQWH
SDUD GHWHUPLQDU H DYDOLDU VHXV DVSHFWRV DPELHQWDLV HOD SRGH DJUXSDU H FDWHJRUL]DU DWLYLGDGHV
SURGXWRVHVHUYLoRVTXDQGRHOHVWLYHUHPFDUDFWHUtVWLFDVFRPXQV
1DGHWHUPLQDomRGHVHXVDVSHFWRVDPELHQWDLVDRUJDQL]DomRSRGHFRQVLGHUDU
D HPLVV}HVSDUDRDU
E ODQoDPHQWRVHPiJXD
F ODQoDPHQWRVHPWHUUD
G XVRGHPDWpULDVSULPDVHUHFXUVRVQDWXUDLV
H XVRGHHQHUJLD
I HPLVVmRGHHQHUJLDSRUH[HPSORFDORUUDGLDomRYLEUDomRUXtGRHOX]
J JHUDomRGHUHMHLWRHRXVXESURGXWRV
K XVRGRHVSDoR
$OpPGRVDVSHFWRVDPELHQWDLVTXHSRGHPVHUFRQWURODGRVGLUHWDPHQWHXPDRUJDQL]DomRGHWHUPLQD
VH Ki DVSHFWRV DPELHQWDLV TXH HOD SRGH LQXHQFLDU (VWHV SRGHP VHU UHODFLRQDGRV FRP SURGXWRV
H VHUYLoRV XWLOL]DGRV SHOD RUJDQL]DomR TXH VmR IRUQHFLGRV SRU RXWURV EHP FRPR SURGXWRV
H VHUYLoRV TXH HOD IRUQHFH D RXWURV LQFOXLQGR DTXHOHV DVVRFLDGRV FRP SURFHVVRV WHUFHLUL]DGRV
&RPUHODomRjTXHOHVTXHXPDRUJDQL]DomRIRUQHFHDRXWURVHODSRGHWHULQXrQFLDOLPLWDGDQRXVR
HWUDWDPHQWRSyVXVRGRVSURGXWRVHVHUYLoRV(PWRGDVDVFLUFXQVWkQFLDVHQWUHWDQWRpDRUJDQL]DomR
TXHGHWHUPLQDDH[WHQVmRGHFRQWUROHTXHHODpFDSD]GHH[HUFHURVDVSHFWRVDPELHQWDLVTXHHOD
SRGHLQXHQFLDUHDH[WHQVmRSDUDRVTXDLVHODHVFROKHH[HUFHUWDOLQXrQFLD

ABNT/CB-038
AGO 2015
&RQYpP TXH VHMDP FRQVLGHUDGRV RV DVSHFWRV DPELHQWDLV UHODFLRQDGRV jV DWLYLGDGHV SURGXWRV
HVHUYLoRVGDRUJDQL]DomRFRPR
SURMHWRHGHVHQYROYLPHQWRGHVXDVLQVWDODo}HVSURFHVVRVSURGXWRVHVHUYLoRV
H[WUDomRGHPDWpULDVSULPDV
SURFHVVRVRSHUDFLRQDLVRXGHIDEULFDomRLQFOXLQGRDDUPD]HQDPHQWR
RSHUDomRHPDQXWHQomRGHLQVWDODo}HVUHFXUVRVRUJDQL]DFLRQDLVHLQIUDHVWUXWXUD
GHVHPSHQKRDPELHQWDOHSUiWLFDVGHSURYHGRUHVH[WHUQRV
WUDQVSRUWHGHSURGXWRVHSUHVWDomRGHVHUYLoRVLQFOXLQGRDHPEDODJHP
DUPD]HQDPHQWRXVRHWUDWDPHQWRSyVXVRGRVSURGXWRV
JHVWmRGHUHMHLWRVLQFOXLQGRDUHXWLOL]DomRUHFXSHUDomRUHFLFODJHPHGLVSRVLomR
1mR Ki XP PpWRGR ~QLFR SDUD GHWHUPLQDU DVSHFWRV DPELHQWDLV VLJQLFDWLYRV HQWUHWDQWR FRQYpP
TXHRPpWRGRHRFULWpULRXWLOL]DGRVIRUQHoDPUHVXOWDGRVFRHUHQWHV$RUJDQL]DomRHVWDEHOHFHRFULWpULR
SDUD GHWHUPLQDU VHXV DVSHFWRV DPELHQWDLV VLJQLFDWLYRV &ULWpULRV DPELHQWDLV VmR FULWpULRV EiVLFRV
HPtQLPRVSDUDDDYDOLDomRGRVDVSHFWRVDPELHQWDLV2FULWpULRSRGHHVWDUUHODFLRQDGRFRPRDVSHFWR
DPELHQWDO SRU H[HPSOR WLSR WDPDQKR IUHTXrQFLD RX R LPSDFWR DPELHQWDO SRU H[HPSOR HVFDOD
VHYHULGDGHGXUDomRH[SRVLomR2XWURFULWpULRSRGHWDPEpPVHUXVDGR8PDVSHFWRDPELHQWDOSRGH
QmRVHUVLJQLFDWLYRTXDQGRVHFRQVLGHUDVRPHQWHFULWpULRDPELHQWDO(OHSRGHHQWUHWDQWRDOFDQoDU
RX H[FHGHU R OLPLWH GHWHUPLQDGR GH VLJQLFkQFLD TXDQGR RXWURV FULWpULRV VmR FRQVLGHUDGRV (VWHV
RXWURVFULWpULRVSRGHPLQFOXLUTXHVW}HVRUJDQL]DFLRQDLVEHPFRPRUHTXLVLWRVOHJDLVRXSUHRFXSDo}HV
GH SDUWHV LQWHUHVVDGDV (VWHV RXWURV FULWpULRV QmR VmR LQWHQFLRQDOPHQWH XVDGRV SDUD UHEDL[DU
XPDVSHFWRTXHpVLJQLFDWLYRFRPEDVHQRVHXLPSDFWRDPELHQWDO
$VLJQLFkQFLDGRDVSHFWRDPELHQWDOSRGHUHVXOWDUHPXPRXPDLVLPSDFWRVDPELHQWDLVVLJQLFDWLYRV
HSRGHSRUWDQWRUHVXOWDUHPULVFRVHRSRUWXQLGDGHVTXHQHFHVVLWDPVHUDERUGDGRVSDUDDVVHJXUDU
TXHDRUJDQL]DomRSRVVDDWLQJLURVUHVXOWDGRVSUHWHQGLGRVGHVHXVLVWHPDGHJHVWmRDPELHQWDO
A.6.1.3 Requisitos legais e outros requisitos
$RUJDQL]DomRGHWHUPLQDHPXPQtYHOVXFLHQWHGHGHWDOKHRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
LGHQWLFDGRV HP TXH VmR DSOLFiYHLV DRV VHXV DVSHFWRV DPELHQWDLV H FRPR HOHV VH DSOLFDP
jRUJDQL]DomR2VUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVLQFOXHPUHTXLVLWRVOHJDLVTXHXPDRUJDQL]DomR
WHPGHFXPSULUHRXWURVUHTXLVLWRVTXHDRUJDQL]DomRWHPGHFXPSULURXRSWDSRUFXPSULU
5HTXLVLWRV OHJDLV PDQGDWyULRV UHODFLRQDGRV DRV DVSHFWRV DPELHQWDLV GH XPD RUJDQL]DomR SRGHP
LQFOXLUVHDSOLFiYHO
D UHTXLVLWRVGHRUJDQL]Do}HVJRYHUQDPHQWDLVRXRXWUDVDXWRULGDGHVSHUWLQHQWHV
E OHLVHUHJXODPHQWRVLQWHUQDFLRQDLVQDFLRQDLVRXORFDLV
F UHTXLVLWRVHVSHFLFDGRVHPSHUPLVV}HVOLFHQoDVRXRXWUDVIRUPDVGHDXWRUL]DomR
G RUGHQVUHJUDVRXRULHQWDo}HVGHDJrQFLDVUHJXODWyULDV
H VHQWHQoDVGHWULEXQDLVRXyUJmRVDGPLQLVWUDWLYRV

ABNT/CB-038
AGO 2015
5HTXLVLWRV OHJDLV H RXWURV UHTXLVLWRV WDPEpP LQFOXHP RXWURV UHTXLVLWRV GH SDUWHV LQWHUHVVDGDV
UHODFLRQDGRV FRP VHX VLVWHPD GH JHVWmR DPELHQWDO TXH D RUJDQL]DomR WHP GH FXPSULU RX RSWD
SRUFXPSULU(VWHVSRGHPLQFOXLUVHDSOLFiYHO
DFRUGRVFRPJUXSRVFRPXQLWiULRVRXRUJDQL]Do}HVQmRJRYHUQDPHQWDLV
DFRUGRVFRPDXWRULGDGHVS~EOLFDVRXFOLHQWHV
UHTXLVLWRVRUJDQL]DFLRQDLV
SULQFtSLRVYROXQWiULRVRXFyGLJRVGHSUiWLFDV
URWXODJHPYROXQWiULDRXFRPSURPLVVRVDPELHQWDLV
REULJDo}HVGHFRUUHQWHVGHDFRUGRVFRQWUDWXDLVFRPDRUJDQL]DomR
normas organizacionais ou industriais pertinentes.
A.6.1.4 Planejamento de aes
$ RUJDQL]DomR SODQHMD QR DOWR QtYHO DV Do}HV TXH WrP GH VHU WRPDGDV GHQWUR GR VLVWHPD
GH JHVWmR DPELHQWDO SDUD DERUGDU VHXV DVSHFWRV DPELHQWDLV VLJQLFDWLYRV VHXV UHTXLVLWRV OHJDLV
HRXWURVUHTXLVLWRVHRVULVFRVHRSRUWXQLGDGHVLGHQWLFDGRVHPTXHVmRSULRULGDGHVSDUDTXH
DRUJDQL]DomRDOFDQFHRVUHVXOWDGRVSUHWHQGLGRVGRVHXVLVWHPDGHJHVWmRDPELHQWDO
2SODQHMDPHQWRGHDo}HVSRGHLQFOXLURHVWDEHOHFLPHQWRGHREMHWLYRVDPELHQWDLVYHURXSRGH

VHULQFRUSRUDGRHPRXWURSURFHVVRGRVLVWHPDGHJHVWmRDPELHQWDOLQGLYLGXDOPHQWHRXHPFRQMXQWR
$OJXPDVDo}HVSRGHPVHUDERUGDGDVDWUDYpVGHRXWURVVLVWHPDVGHJHVWmRFRPRDTXHOHVUHODFLRQDGRV
j VHJXUDQoD H VD~GH RFXSDFLRQDO RX FRQWLQXLGDGH GH QHJyFLR RX SRU PHLR GH RXWURV SURFHVVRV
GHQHJyFLRUHODFLRQDGRVjJHVWmRGHULVFRJHVWmRQDQFHLUDRXJHVWmRGHUHFXUVRVKXPDQRV
$RFRQVLGHUDUVXDVRSo}HVWHFQROyJLFDVFRQYpPTXHXPDRUJDQL]DomRFRQVLGHUHRXVRGDPHOKRU
WpFQLFD GLVSRQtYHO RQGH IRU HFRQRPLFDPHQWH YLiYHO FRP FXVWR HIHWLYR H MXOJDPHQWR DSURSULDGR
,VWRQmRSUHWHQGHLPSOLFDUTXHDVRUJDQL]Do}HVVHMDPREULJDGDVDXWLOL]DUPHWRGRORJLDVGHFRQWDELOLGDGH
GHFXVWRDPELHQWDO
A.6.2 Objetivos ambientais e planejamento para alcan-los
$ $OWD 'LUHomR SRGH HVWDEHOHFHU REMHWLYRV DPELHQWDLV DR QtYHO HVWUDWpJLFR WiWLFR RX RSHUDFLRQDO
2QtYHOHVWUDWpJLFRLQFOXLRVPDLVDOWRVQtYHLVGDRUJDQL]DomRHRVREMHWLYRVDPELHQWDLVSRGHPVHU
DSOLFiYHLVDWRGDDRUJDQL]DomR2VQtYHLVWiWLFRVHRSHUDFLRQDLVSRGHPLQFOXLUREMHWLYRVDPELHQWDLV
SDUDXQLGDGHVRXIXQo}HVHVSHFtFDVGHQWURGDRUJDQL]DomRHFRQYpPTXHVHMDPFRPSDWtYHLVFRP
DVXDGLUHomRHVWUDWpJLFD
&RQYpP TXH RV REMHWLYRV DPELHQWDLV VHMDP FRPXQLFDGRV jV SHVVRDV TXH UHDOL]DP WUDEDOKRV VRE
RFRQWUROHGDRUJDQL]DomRTXHWrPDFDSDFLGDGHGHLQXHQFLDURDOFDQFHGRVREMHWLYRVDPELHQWDLV
2 UHTXLVLWR SDUD OHYDU HP FRQVLGHUDomR DVSHFWRV DPELHQWDLV VLJQLFDWLYRV QmR VLJQLFD
TXH XP REMHWLYR DPELHQWDO WHQKD TXH VHU HVWDEHOHFLGR SDUD FDGD DVSHFWR DPELHQWDO VLJQLFDWLYR
HQWUHWDQWRHVWHVWrPDOWDSULRULGDGHQRHVWDEHOHFLPHQWRGRVREMHWLYRVDPELHQWDLV
&RHUHQWHPHQWH FRP D SROtWLFD DPELHQWDO VLJQLFD TXH RV REMHWLYRV DPELHQWDLV VmR DPSODPHQWH
DOLQKDGRV H KDUPRQL]DGRV FRP RV FRPSURPLVVRV IHLWRV SHOD $OWD 'LUHomR QD SROtWLFD DPELHQWDO
LQFOXLQGRRFRPSURPHWLPHQWRFRPDPHOKRULDFRQWtQXD

ABNT/CB-038
AGO 2015
,QGLFDGRUHV VmR VHOHFLRQDGRV SDUD DYDOLDU R DOFDQFH GRV REMHWLYRV DPELHQWDLV PHQVXUiYHLV
0HQVXUiYHOVLJQLFDTXHpSRVVtYHORXVRGHPpWRGRVTXDQWLWDWLYRRXTXDOLWDWLYRHPUHODomRDXPD
HVFDODHVSHFtFDSDUDGHWHUPLQDUVHRREMHWLYRDPELHQWDOIRLDWLQJLGR$RHVSHFLFDUVHSRVVtYHO
UHFRQKHFHVHTXHSRGHKDYHUVLWXDo}HVHPTXHQmRpSRVVtYHOPHGLUXPREMHWLYRDPELHQWDOHQWUHWDQWR
pLPSRUWDQWHTXHDRUJDQL]DomRVHMDFDSD]GHGHWHUPLQDUVHRREMHWLYRIRLRXQmRDOFDQoDGR
3DUDLQIRUPDo}HVDGLFLRQDLVVREUHLQGLFDGRUHVDPELHQWDLVYHU$%171%5,62
A.7 Apoio
A.7.1 Recursos
2VUHFXUVRVVmRQHFHVViULRVSDUDRIXQFLRQDPHQWRHFD]HDPHOKRULDGRVLVWHPDGHJHVWmRDPELHQWDO
HWDPEpPSDUDHOHYDURGHVHPSHQKRDPELHQWDO&RQYpPTXHD$OWD'LUHomRDVVHJXUHTXHDTXHOHV
FRPUHVSRQVDELOLGDGHVQRVLVWHPDGHJHVWmRDPELHQWDOVHMDPDSRLDGRVFRPRVUHFXUVRVQHFHVViULRV
5HFXUVRVLQWHUQRVSRGHPVHUFRPSOHPHQWDGRVSRUSURYHGRUHVH[WHUQRV
5HFXUVRV SRGHP LQFOXLU UHFXUVRV KXPDQRV UHFXUVRV QDWXUDLV UHFXUVRV GH LQIUDHVWUXWXUD UHFXUVRV
WHFQROyJLFRV H UHFXUVRV QDQFHLURV ([HPSORV GH UHFXUVRV KXPDQRV LQFOXHP KDELOLGDGHV
H FRQKHFLPHQWR HVSHFLDOL]DGRV ([HPSORV GH UHFXUVRV GH LQIUDHVWUXWXUD LQFOXHP HGLItFLRV
GDRUJDQL]DomRHTXLSDPHQWRVWDQTXHVVXEWHUUkQHRVHVLVWHPDGHGUHQDJHP
A.7.2 Competncia
2V UHTXLVLWRV GH FRPSHWrQFLD GHVWD 1RUPD DSOLFDPVH jV SHVVRDV TXH UHDOL]DP WUDEDOKRV
VRERFRQWUROHGDRUJDQL]DomRTXHDIHWDPVHXGHVHPSHQKRDPELHQWDOLQFOXLQGRSHVVRDV
D FXMRWUDEDOKRWHPRSRWHQFLDOGHFDXVDUXPLPSDFWRDPELHQWDOVLJQLFDWLYR
E D TXHP VmR DWULEXtGDV DV UHVSRQVDELOLGDGHV SDUD R VLVWHPD GH JHVWmR DPELHQWDO LQFOXLQGR
as que:
GHWHUPLQDPHDYDOLDPRVLPSDFWRVDPELHQWDLVHRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
FRQWULEXHPSDUDRDOFDQFHGRVREMHWLYRVDPELHQWDLV
UHVSRQGDPDVLWXDo}HVGHHPHUJrQFLD
UHDOL]DPDXGLWRULDLQWHUQD
UHDOL]DPDYDOLDo}HVGRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
A.7.3 Conscientizao
&RQYpP TXH D FRQVFLHQWL]DomR GD SROtWLFD DPELHQWDO QmR VHMD LQWHUSUHWDGD QR VHQWLGR GH TXH RV
FRPSURPLVVRVSUHFLVDPVHUPHPRUL]DGRVRXGHTXHDVSHVVRDVTXHUHDOL]DPWUDEDOKRVRERFRQWUROH
GD RUJDQL]DomR WHQKDP XPD FySLD GD SROtWLFD DPELHQWDO GRFXPHQWDGD (P YH] GLVVR FRQYpP
TXHHVWDVSHVVRDVHVWHMDPFLHQWHVGDVXDH[LVWrQFLDGRVHXSURSyVLWRHGRSDSHOGHODVQDUHDOL]DomR
GRV FRPSURPLVVRV LQFOXLQGR FRPR R WUDEDOKR GHODV SRGH DIHWDU D FDSDFLGDGH GD RUJDQL]DomR
HPDWHQGHURVVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV

ABNT/CB-038
AGO 2015
A.7.4 Comunicao
$ FRPXQLFDomR SHUPLWH TXH D RUJDQL]DomR IRUQHoD H REWHQKD LQIRUPDo}HV SHUWLQHQWHV SDUD R VHX
VLVWHPD GH JHVWmR DPELHQWDO LQFOXLQGR LQIRUPDo}HV UHODFLRQDGDV DRV VHXV DVSHFWRV DPELHQWDLV
VLJQLFDWLYRV GHVHPSHQKR DPELHQWDO UHTXLVLWRV OHJDLV H RXWURV UHTXLVLWRV H UHFRPHQGDo}HV SDUD
DPHOKRULDFRQWtQXD&RPXQLFDomRpXPSURFHVVRHPGXDVYLDVSDUDGHQWURHSDUDIRUDGDRUJDQL]DomR
$RHVWDEHOHFHUVHXVSURFHVVRVGHFRPXQLFDomRFRQYpPTXHDHVWUXWXUDRUJDQL]DFLRQDOLQWHUQD

VHMD FRQVLGHUDGD SDUD DVVHJXUDU D FRPXQLFDomR FRP RV PDLV DSURSULDGRV QtYHLV H IXQo}HV
8PD DERUGDJHP ~QLFD SRGH VHU DGHTXDGD SDUD DWHQGHU jV QHFHVVLGDGHV GDV GLYHUVDV SDUWHV
LQWHUHVVDGDVRXP~OWLSODVDERUGDJHQVSRGHPVHUQHFHVViULDVSDUDDERUGDUQHFHVVLGDGHVHVSHFtFDV
de partes interessadas individuais.
$LQIRUPDomRUHFHELGDSHODRUJDQL]DomRSRGHFRQWHUVROLFLWDo}HVGHSDUWHVLQWHUHVVDGDVSRULQIRUPDomR
HVSHFtFD UHODFLRQDGD j JHVWmR GH VHXV DVSHFWRV DPELHQWDLV RX SRGH FRQWHU LPSUHVV}HV JHUDLV
RX YLV}HV VREUH D IRUPD TXH D RUJDQL]DomR UHDOL]D HVWD JHVWmR 7DLV LPSUHVV}HV RX YLV}HV
SRGHP VHU SRVLWLYDV RX QHJDWLYDV 1HVWH ~OWLPR FDVR SRU H[HPSOR UHFODPDo}HV p LPSRUWDQWH
TXH XPD SURQWD H FODUD UHVSRVWD VHMD IRUQHFLGD SHOD RUJDQL]DomR 8PD DQiOLVH SRVWHULRU GHVWDV
UHFODPDo}HV SRGH SURYHU LQIRUPDo}HV YDOLRVDV SDUD GHWHFWDU RSRUWXQLGDGHV GH PHOKRULD SDUD
RVLVWHPDGHJHVWmRDPELHQWDO
&RQYpPTXHDFRPXQLFDomR
D VHMD WUDQVSDUHQWH RX VHMD TXH D RUJDQL]DomR HVWHMD DEHUWD QD IRUPD SHOD TXDO GHULYD
RTXHIRLUHODWDGR
E VHMD DSURSULDGD SDUD TXH D LQIRUPDomR DWHQGD jV QHFHVVLGDGHV GDV SDUWHV LQWHUHVVDGDV
SHUWLQHQWHVSHUPLWLQGRTXHHVWDVSDUWLFLSHP
F VHMDYHUGDGHLUDHQmRLQGX]DHPHUURDTXHOHVTXHGHSHQGHPGDVLQIRUPDo}HVUHODWDGDV
G VHMDUHDOSUHFLVDHFRQiYHO
H QmRH[FOXDDVLQIRUPDo}HVSHUWLQHQWHV
I VHMDFRPSUHHQVtYHOjVSDUWHVLQWHUHVVDGDV
3DUD LQIRUPDomR VREUH FRPXQLFDomR FRPR SDUWH GD JHVWmR GH PXGDQoDV YHU 6HomR $
3DUDLQIRUPDomRDGLFLRQDOVREUHFRPXQLFDomRYHU$%171%5,62
A.7.5 Informao documentada

&RQYpP TXH XPD RUJDQL]DomR FULH H PDQWHQKD LQIRUPDo}HV GRFXPHQWDGDV GH PRGR VXFLHQWH
SDUDDVVHJXUDUXPVLVWHPDGHJHVWmRDPELHQWDODSURSULDGRDGHTXDGRHHFD]&RQYpPTXHRIRFR
SULQFLSDOVHMDDLPSOHPHQWDomRGRVLVWHPDGHJHVWmRDPELHQWDOHRGHVHPSHQKRDPELHQWDOHQmRXP
VLVWHPDFRPSOH[RGHFRQWUROHGHLQIRUPDomRGRFXPHQWDGD
$OpPGDLQIRUPDomRGRFXPHQWDGDUHTXHULGDHPVHo}HVHVSHFtFDVGHVWD1RUPDXPDRUJDQL]DomR
SRGHRSWDUSRUFULDULQIRUPDomRGRFXPHQWDGDDGLFLRQDOSDUDQVGHWUDQVSDUrQFLDUHVSRQVDELOL]DomR
FRQWLQXLGDGHFRQVLVWrQFLDWUHLQDPHQWRRXIDFLOLGDGHSDUDDXGLWRULD
,QIRUPDomRGRFXPHQWDGDRULJLQDOPHQWHFULDGDSDUDRXWURVQVTXHQmRRVLVWHPDGHJHVWmRDPELHQWDO
SRGHVHUXWLOL]DGD. $LQIRUPDomRGRFXPHQWDGDDVVRFLDGDDRVLVWHPDGHJHVWmRDPELHQWDOSRGHVHU
LQWHJUDGD FRP RXWURV VLVWHPDV GH JHVWmR GD LQIRUPDomR LPSOHPHQWDGRV SHOD RUJDQL]DomR (VVD
LQIRUPDomRQmRWrPTXHHVWDUQDIRUPDGHXPPDQXDO

ABNT/CB-038
AGO 2015
A.8 Operao
A.8.1 Planejamento e controle operacional
2WLSRHDH[WHQVmRGRVFRQWUROHVRSHUDFLRQDOLVGHSHQGHPGDQDWXUH]DGDVRSHUDo}HVGRULVFR

H RSRUWXQLGDGHV GRV DVSHFWRV DPELHQWDLV VLJQLFDWLYRV H GRV UHTXLVLWRV OHJDLV H RXWURV UHTXLVLWRV
8PD RUJDQL]DomR WHP H[LELOLGDGH SDUD VHOHFLRQDU R WLSR GH PpWRGR GH FRQWUROH RSHUDFLRQDO
LQGLYLGXDOPHQWHRXHPFRQMXQWRTXHpQHFHVViULRSDUDFHUWLFDUTXHRVSURFHVVRVpVmRHFD]HV
HRDOFDQFHGRVUHVXOWDGRVpGHVHMDGR7DLVPpWRGRVSRGHPLQFOXLU
D SURMHWDUSURFHVVRVGHPRGRDHYLWDUHUURVHJDUDQWLUUHVXOWDGRVFRHUHQWHV
E XVDU D WHFQRORJLD SDUD FRQWURODU SURFHVVRV H HYLWDU UHVXOWDGRV DGYHUVRV RX VHMD FRQWUROHV
GHHQJHQKDULD
F XVDUSHVVRDOFRPSHWHQWHSDUDDVVHJXUDURVUHVXOWDGRVGHVHMDGRV
G H[HFXWDUSURFHVVRVGHXPDIRUPDHVSHFLFDGD
H PRQLWRUDURXPHGLUSURFHVVRVSDUDYHULFDURVUHVXOWDGRV
I GHWHUPLQDURXVRHDTXDQWLGDGHGHLQIRUPDomRGRFXPHQWDGDQHFHVViULD
$RUJDQL]DomRGHFLGHDH[WHQVmRGRFRQWUROHQHFHVViULRGHQWURGHVHXVSUySULRVSURFHVVRVGHQHJyFLRV
SRU H[HPSOR XP SURFHVVR GH FRPSUD SDUD FRQWURODU RX LQXHQFLDU SURFHVVRV WHUFHLUL]DGRV
RXSURYHGRUHVGHSURGXWRVHVHUYLoRV&RQYpPTXHVXDGHFLVmRVHMDEDVHDGDHPIDWRUHVFRPR
FRQKHFLPHQWRFRPSHWrQFLDHUHFXUVRVLQFOXLQGR
DFRPSHWrQFLDGRSURYHGRUH[WHUQRGHDWHQGHUDRVUHTXLVLWRVGRVLVWHPDGHJHVWmRDPELHQWDO
GDRUJDQL]DomR
D FRPSHWrQFLD WpFQLFD GD RUJDQL]DomR GH GHQLU RV FRQWUROHV DSURSULDGRV RX GH DYDOLDU
DVXFLrQFLDGRVFRQWUROHV
DLPSRUWkQFLDHRHIHLWRSRWHQFLDOTXHRSURGXWRRXVHUYLoRWHUiVREUHDFDSDFLGDGHGDRUJDQL]DomR
GHDOFDQoDURVUHVXOWDGRVSUHWHQGLGRVGHVHXVLVWHPDGHJHVWmRDPELHQWDO
DH[WHQVmRQDTXDORFRQWUROHGRSURFHVVRpFRPSDUWLOKDGR
D FDSDFLGDGH GH DWLQJLU R FRQWUROH QHFHVViULR SRU PHLR GD DSOLFDomR GH VHX SURFHVVR JHUDO
GHFRPSUD
DVRSRUWXQLGDGHVGHPHOKRULDGLVSRQtYHLV
4XDQGRRSURFHVVRpWHUFHLUL]DGRRXTXDQGRRVSURGXWRVHVHUYLoRVVmRIRUQHFLGRVSRUSURYHGRUHV
H[WHUQRV D FDSDFLGDGH GD RUJDQL]DomR SDUD H[HUFHU FRQWUROH RX LQXrQFLD SRGH YDULDU GHVGH
RFRQWUROHGLUHWRDWpROLPLWDGRRXQHQKXPDLQXrQFLD(PDOJXQVFDVRVXPSURFHVVRWHUFHLUL]DGR
H[HFXWDGRQRORFDOSRGHHVWDUVRERFRQWUROHGLUHWRGHXPDRUJDQL]DomRDOpPGLVWRDFDSDFLGDGH
GHXPDRUJDQL]DomRGHLQXHQFLDUXPSURFHVVRWHUFHLUL]DGRRXSURYHGRUH[WHUQRSRGHVHUOLPLWDGD
$R GHWHUPLQDU D H[WHQVmR H R WLSR GH FRQWUROH RSHUDFLRQDO UHODFLRQDGRV DRV SURYHGRUHV H[WHUQRV
LQFOXLQGRFRQWUDWDGRVDRUJDQL]DomRSRGHFRQVLGHUDUXPRXPDLVIDWRUHVFRPR

ABNT/CB-038
AGO 2015
DVSHFWRVDPELHQWDLVHLPSDFWRVDPELHQWDLVDVVRFLDGRV
ULVFRV H RSRUWXQLGDGHV DVVRFLDGRV FRP D IDEULFDomR GHVWHV SURGXWRV RX GD SUHVWDomR GHVWHV
VHUYLoRV
UHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVGDRUJDQL]DomR
3DUDLQIRUPDo}HVVREUHRFRQWUROHRSHUDFLRQDOFRPRSDUWHGDJHVWmRGHPXGDQoDVYHU6HomR$
3DUDLQIRUPDo}HVVREUHDSHUVSHFWLYDGHFLFORGHYLGDYHU$
8PSURFHVVRWHUFHLUL]DGRpDTXHOHTXHVDWLVID]WXGRDVHJXLU
HVWiGHQWURGRHVFRSRGRVLVWHPDGHJHVWmRDPELHQWDO
pSDUWHLQWHJUDQWHGRIXQFLRQDPHQWRGDRUJDQL]DomR
pQHFHVViULRSDUDTXHRVLVWHPDGHJHVWmRDPELHQWDODOFDQFHVHXUHVXOWDGRSUHWHQGLGR
UHVSRQVDELOLGDGHFLYLOSRUFXPSULUFRPRVUHTXLVLWRVpUHWLGDSHODRUJDQL]DomR
DRUJDQL]DomRHRSURYHGRUH[WHUQRSRVVXHPXPDUHODomRRQGHRSURFHVVRpSHUFHELGRSHODV
SDUWHVLQWHUHVVDGDVFRPRVHQGRH[HFXWDGRSHODRUJDQL]DomR
5HTXLVLWRV DPELHQWDLV VmR QHFHVVLGDGHV GD RUJDQL]DomR UHODFLRQDGDV FRP R PHLR DPELHQWH
H DV H[SHFWDWLYDV TXH HOD HVWDEHOHFH H FRPXQLFD SDUD DV VXDV SDUWHV LQWHUHVVDGDV SRU H[HPSOR
XPDIXQomRLQWHUQDFRPRFRPSUDXPFOLHQWHRXXPSURYHGRUH[WHUQR
$OJXQVLPSDFWRVDPELHQWDLVVLJQLFDWLYRVGDRUJDQL]DomRSRGHPRFRUUHUGXUDQWHRWUDQVSRUWHHQWUHJD
XVR WUDWDPHQWR SyVXVR RX GLVSRVLomR QDO GH VHXV SURGXWRV RX VHUYLoRV$R SURYHU LQIRUPDomR
XPD RUJDQL]DomR SRGH SRWHQFLDOPHQWH SUHYHQLU RX PLWLJDU LPSDFWRV DPELHQWDLV DGYHUVRV GXUDQWH
HVWHVHVWiJLRVGRFLFORGHYLGD
A.8.2 3UHSDUDomRHUHVSRVWDDHPHUJrQFLDV
eGDUHVSRQVDELOLGDGHGHFDGDRUJDQL]DomRHVWDUSUHSDUDGDSDUDUHVSRQGHUDVLWXDo}HVGHHPHUJrQFLD
GH PDQHLUD DSURSULDGD jV VXDV QHFHVVLGDGHV HVSHFtFDV 3DUD LQIRUPDomR VREUH GHWHUPLQDomR
GHVLWXDo}HVGHHPHUJrQFLDYHU$
$RSODQHMDUVHXVSURFHVVRVGHSUHSDUDomRHUHVSRVWDDHPHUJrQFLDFRQYpPTXHDRUJDQL]DomR

considere:
D RVPpWRGRVPDLVDSURSULDGRVSDUDUHVSRQGHUDXPDVLWXDomRGHHPHUJrQFLD
E RVSURFHVVRVGHFRPXQLFDo}HVLQWHUQDHH[WHUQD
F DVDomR}HVUHTXHULGDVSDUDSUHYHQLURXPLWLJDURVLPSDFWRVDPELHQWDLV
G DV DomR}HV GH PLWLJDomR H UHVSRVWD D VHU H[HFXWDGD SDUD GLIHUHQWHV WLSRV GH VLWXDo}HV
GHHPHUJrQFLD
H DQHFHVVLGDGHGHDYDOLDomRSyVHPHUJrQFLDSDUDGHWHUPLQDUHLPSOHPHQWDUDo}HVFRUUHWLYDV
I WHVWHVSHULyGLFRVGHDo}HVSODQHMDGDVSDUDUHVSRVWDDHPHUJrQFLD

ABNT/CB-038
AGO 2015
J WUHLQDPHQWRGHHTXLSHVGHUHVSRVWDDHPHUJrQFLD
K XPDOLVWDGRVSULQFLSDLVPHPEURVGDHTXLSHHDJrQFLDVGHVRFRUURLQFOXLQGRGHWDOKHVGHFRQWDWR
SRUH[HPSORERPEHLURVVHUYLoRGHOLPSH]DGHGHUUDPDPHQWRV
L DVURWDVGHHYDFXDomRHORFDLVGHFRQFHQWUDomR
M DSRVVLELOLGDGHGHDVVLVWrQFLDP~WXDGHRUJDQL]Do}HVYL]LQKDV
A.9 Avaliao de desempenho
A.9.1 Monitoramento, medio, anlise e avaliao

A.9.1.1 Generalidades
$RGHWHUPLQDURTXHFRQYpPTXHVHMDPRQLWRUDGRHPHGLGRDOpPGRSURJUHVVRVREUHRVREMHWLYRV
DPELHQWDLVFRQYpPTXHDRUJDQL]DomROHYHHPFRQVLGHUDomRVHXVDVSHFWRVDPELHQWDLVVLJQLFDWLYRV
VHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVHVHXVFRQWUROHVRSHUDFLRQDLV
&RQYpPTXHRVPpWRGRVXVDGRVSHODRUJDQL]DomRSDUDPRQLWRUDUHPHGLUDQDOLVDUHDYDOLDUVHMDP
GHQLGRVQRVLVWHPDGHJHVWmRDPELHQWDODPGHDVVHJXUDUTXH
D R PRPHQWR GR PRQLWRUDPHQWR H GD PHGLomR VHMD FRRUGHQDGR FRP D QHFHVVLGDGH GH DQiOLVH
HDYDOLDomRGHUHVXOWDGRV
E RVUHVXOWDGRVGRPRQLWRUDPHQWRHGDPHGLomRVHMDPFRQiYHLVUHSURGXWtYHLVHUDVWUHiYHLV
F DDQiOLVHHDDYDOLDomRVHMDPFRQiYHLVHUHSURGXWtYHLVHSHUPLWDPTXHDRUJDQL]DomRFRPXQLTXH
WHQGrQFLDV
&RQYpPTXHRGHVHPSHQKRDPELHQWDOHDDYDOLDomRGHUHVXOWDGRVVHMDPUHSRUWDGRVSDUDDTXHOHV
FRPUHVSRQVDELOLGDGHHDXWRULGDGHSDUDLQLFLDUDomRDSURSULDGD
3DUDLQIRUPDomRDGLFLRQDOVREUHDYDOLDomRGHGHVHPSHQKRDPELHQWDOYHU$%171%5,62
A.9.1.2 Avaliao dos requisitos legais e outros requisitos
$IUHTXrQFLDHDSHULRGLFLGDGHGDVDYDOLDo}HVGRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVSRGHPYDULDU
GHSHQGHQGRGDLPSRUWkQFLDGRUHTXLVLWRGDVYDULDo}HVQDVFRQGLo}HVGHRSHUDomRGDVPXGDQoDV
QRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVHGRGHVHPSHQKRSDVVDGRGDRUJDQL]DomR8PDRUJDQL]DomR
SRGH XVDU XPD YDULHGDGH GH PpWRGRV SDUD PDQWHU VHX FRQKHFLPHQWR H FRPSUHHQVmR GD VLWXDomR
GHVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVHQWUHWDQWRWRGRVRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
QHFHVVLWDPVHUDYDOLDGRVSHULRGLFDPHQWH
6HRUHVXOWDGRGDDYDOLDomRGRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVLQGLFDUXPDIDOKDQRDWHQGLPHQWR
DXPUHTXLVLWROHJDODRUJDQL]DomRQHFHVVLWDGHWHUPLQDUHLPSOHPHQWDUDVDo}HVQHFHVViULDVSDUD
DOFDQoDU R FXPSULPHQWR ,VWR SRGH UHTXHUHU FRPXQLFDomR FRP DJrQFLD UHJXODWyULD H DFRUGR VREUH
R FXUVR GD DomR SDUD FXPSULU FRP VHX UHTXLVLWR OHJDO 6HPSUH TXH XP DFRUGR p HVWDEHOHFLGR
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8P QmR DWHQGLPHQWR QmR p QHFHVVDULDPHQWH HOHYDGR D XPD QmR FRQIRUPLGDGH VH SRU H[HPSOR
HOHHVWLYHULGHQWLFDGRHFRUULJLGRSHORSURFHVVRGRVLVWHPDGHJHVWmRDPELHQWDO1mRFRQIRUPLGDGHV
UHODFLRQDGDVDRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVSUHFLVDPVHUFRUULJLGDVPHVPRTXHWDLVQmR
FRQIRUPLGDGHVQmRWHQKDPUHVXOWDGRHPQmRFXPSULPHQWRUHDOFRPUHTXLVLWRVOHJDLV

ABNT/CB-038
AGO 2015
A.9.2 Auditoria interna
&RQYpP TXH RV DXGLWRUHV VHMDP LQGHSHQGHQWHV GD DWLYLGDGH D VHU DXGLWDGD VHPSUH TXH SRVVtYHO
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1mRFRQIRUPLGDGHVLGHQWLFDGDVGXUDQWHDVDXGLWRULDVHVWmRVXMHLWDVjVDo}HVFRUUHWLYDVDSURSULDGDV
$RFRQVLGHUDURVUHVXOWDGRVGDVDXGLWRULDVDQWHULRUHVFRQYpPTXHDRUJDQL]DomRLQFOXD
D QmRFRQIRUPLGDGHVLGHQWLFDGDVSUHYLDPHQWHHHFiFLDGDVDo}HVWRPDGDV
E UHVXOWDGRVGDVDXGLWRULDVLQWHUQDVHH[WHUQDV
3DUDLQIRUPDomRDGLFLRQDOVREUHRHVWDEHOHFLPHQWRGHXPSURJUDPDGHDXGLWRULDLQWHUQDUHDOL]DomR
GH DXGLWRULD GR VLVWHPD GH JHVWmR DPELHQWDO H DYDOLDomR GH FRPSHWrQFLD GD HTXLSH DXGLWRUD
YHU $%17 1%5 ,62 3DUD LQIRUPDomR VREUH R SURJUDPD GH DXGLWRULD LQWHUQD FRPR SDUWH
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A.9.3 Anlise crtica pela direo
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GHXPDYH]$DQiOLVHFUtWLFDSRGHRFRUUHUGXUDQWHXPSHUtRGRGHWHPSRHSRGHVHUSDUWHGDVDWLYLGDGHV
UHJXODUHVSURJUDPDGDVGHJHVWmRFRPRUHXQL}HVJHUHQFLDLVRXRSHUDFLRQDLVHODQmRSUHFLVDVHUXPD
atividade separada.
5HFODPDo}HVSHUWLQHQWHVGDVSDUWHVLQWHUHVVDGDVVmRDQDOLVDGDVFULWLFDPHQWHSHOD$OWD'LUHomRSDUD
GHWHUPLQDUDVRSRUWXQLGDGHVGHPHOKRULD
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$GHTXDomRUHIHUHVHDFRPRRVLVWHPDGHJHVWmRDPELHQWDOVHDMXVWDjRUJDQL]DomRVHXVVLVWHPDV
GHRSHUDomRGHFXOWXUDHGHQHJyFLR6XFLrQFLDUHIHUHVHDRVLVWHPDGHJHVWmRDPELHQWDODWHQGHU
DRVUHTXLVLWRVGHVWD1RUPDHHVWDULPSOHPHQWDGRDSURSULDGDPHQWH(FiFLDUHIHUHVHDRVLVWHPD
GHJHVWmRDPELHQWDODOFDQoDURVUHVXOWDGRVGHVHMDGRV
A.10 Melhoria
A.10.1 Generalidade
&RQYpPTXHDRUJDQL]DomRFRQVLGHUHRUHVXOWDGRGDDQiOLVHHDYDOLDomRGRGHVHPSHQKRDPELHQWDO
DYDOLDomRGRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVDXGLWRULDVLQWHUQDVHDQiOLVHFUtWLFDDRWRPDUDomR
GHPHOKRULD
([HPSORVGHPHOKRULDSRGHPLQFOXLUDomRFRUUHWLYDPHOKRULDFRQWtQXDPXGDQoDLQRYDGRUDLQRYDomR
HUHRUJDQL]DomR
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8PD GDV SULQFLSDLV SURSRVWDV GH XP VLVWHPD GH JHVWmR DPELHQWDO p DJLU FRPR LQVWUXPHQWR
GHSUHYHQomR2FRQFHLWRGHDomRSUHYHQWLYDpDJRUDDERUGDGRHPSRUH[HPSORHQWHQGHQGR
DRUJDQL]DomRHVHXFRQWH[WRHSRUH[HPSORDo}HVSDUDDERUGDUULVFRVHRSRUWXQLGDGHV

ABNT/CB-038
AGO 2015
A.10.3 Melhoria contnua
2 ULWPR H[WHQVmR H FURQRJUDPD GDV Do}HV TXH DSRLDP D PHOKRULD FRQWtQXD VmR GHWHUPLQDGRV
SHODRUJDQL]DomR2GHVHPSHQKRDPELHQWDOSRGHVHUHOHYDGRSHODDSOLFDomRGRVLVWHPDGHJHVWmR
DPELHQWDOFRPRXPWRGRRXPHOKRULDGHXPRXPDLVGRVVHXVHOHPHQWRV

ABNT/CB-038
AGO 2015
Anexo B
LQIRUPDWLYR
Correspondncia entre a ABNT NBR ISO 14001:2015 e a ABNT NBR

ISO 14001:2004
$7DEHOD%PRVWUDDFRUUHVSRQGrQFLDHQWUHHVWDHGLomRGD1RUPD$%171%5,62
HDHGLomRDQWHULRU$%171%5,62
Tabela B.1 Correspondncia entre a ABNT NBR ISO 14001:2015

e a ABNT NBR ISO 14001:2004
ABNT NBR ISO 14001:2015 ABNT NBR ISO 14001:2004

Nmero Nmero
Ttulo da Seo da da Ttulo da Seo
Seo Seo
,QWURGXomR 0 0 ,QWURGXomR
Escopo 1 1 Escopo
5HIHUrQFLDVQRUPDWLYDV 2 2 5HIHUrQFLDVQRUPDWLYDV
7HUPRVHGHQLo}HV 7HUPRVHGHQLo}HV
&RQWH[WRGDRUJDQL]DomRVRPHQWH
4
WtWXOR
5HTXLVLWRVGRVLVWHPDGDJHVWmR
4
DPELHQWDOVRPHQWHWtWXOR
(QWHQGHQGRDRUJDQL]DomRHVHX
4.1
contexto
Entendendo as necessidades e
4.2
expectativas de partes interessadas
Determinando o escopo do sistema
4.1 Requisitos gerais
GHJHVWmRDPELHQWDO
6LVWHPDGHJHVWmRDPELHQWDO 4.4 4.1 Requisitos gerais
/LGHUDQoDVRPHQWHWtWXOR 5
/LGHUDQoDHFRPSURPHWLPHQWR 5.1
3ROtWLFDDPELHQWDO 5.2 4.2 3ROtWLFDDPELHQWDO
3DSpLVUHVSRQVDELOLGDGHVH 5HFXUVRVIXQo}HV
4.4.1
autoridades organizacionais UHVSRQVDELOLGDGHVHDXWRULGDGHV
3ODQHMDPHQWRVRPHQWHWtWXOR PlanningVRPHQWHWtWXOR

ABNT/CB-038
AGO 2015
Tabela B.1 FRQWLQXDomR

Nmero Nmero
Seo Seo
$o}HVSDUDDERUGDUULVFRVH

RSRUWXQLGDGHVVRPHQWHWtWXOR
*HQHUDOLGDGHV
$VSHFWRVDPELHQWDLV $VSHFWRVDPELHQWDLV
5HTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV 5HTXLVLWRVOHJDLVHRXWURV
3ODQHMDPHQWRGHDo}HV
2EMHWLYRVDPELHQWDLVH
SODQHMDPHQWRSDUDDOFDQoiORV
VRPHQWHWtWXOR
2EMHWLYRVPHWDVHSURJUDPDV
2EMHWLYRVDPELHQWDLV
3ODQHMDPHQWRGHDo}HVSDUDDWLQJLU

RVREMHWLYRVDPELHQWDLV
,PSOHPHQWDomRHRSHUDomR
$SRLRVRPHQWHWtWXOR 4.4
VRPHQWHWtWXOR
5HFXUVRVIXQo}HV
Recursos 4.4.1
UHVSRQVDELOLGDGHVHDXWRULGDGHV
&RPSHWrQFLD &RPSHWrQFLDWUHLQDPHQWRH
4.4.2
&RQVFLHQWL]DomR FRQVFLHQWL]DomR
&RPXQLFDomRVRPHQWHWtWXOR

*HQHUDOLGDGHV
&RPXQLFDomR
&RPXQLFDomRLQWHUQD
&RPXQLFDomRH[WHUQD
,QIRUPDomRGRFXPHQWDGDVRPHQWH

WtWXOR 4.4.4 'RFXPHQWDomR
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4.4.5 &RQWUROHGHGRFXPHQWRV
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4.5.4 &RQWUROHGHUHJLVWURV
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documentada 4.5.4 &RQWUROHGHUHJLVWURV
,PSOHPHQWDomRHRSHUDomR
2SHUDomRVRPHQWHWtWXOR 4.4
VRPHQWHWtWXOR

ABNT/CB-038
AGO 2015
Tabela B.1 FRQWLQXDomR

Nmero Nmero
Seo Seo
3ODQHMDPHQWRHFRQWUROH
&RQWUROHRSHUDFLRQDO
operacionais
3UHSDUDomRHUHVSRVWDD 3UHSDUDomRHUHVSRVWDD

HPHUJrQFLDV HPHUJrQFLDV
$YDOLDomRGHGHVHPSHQKR
4.5 9HULFDomRVRPHQWHWtWXOR
VRPHQWHWtWXOR
0RQLWRUDPHQWRPHGLomRDQiOLVHH
4.5.1
DYDOLDomRVRPHQWHWtWXOR 0RQLWRUDPHQWRHPHGLomR
*HQHUDOLGDGHV
$YDOLDomRGRVUHTXLVLWRVOHJDLVH $YDOLDomRGRDWHQGLPHQWRD
4.5.2
outros requisitos UHTXLVLWRVOHJDLVHRXWURV
$XGLWRULDLQWHUQDVRPHQWHWtWXOR
*HQHUDOLGDGHV 4.5.5 Auditoria interna
Programa de auditoria interna
$QiOLVHFUtWLFDSHODGLUHomR $QiOLVHSHODDGPLQLVWUDomR
0HOKRULDVRPHQWHWtWXOR 10
*HQHUDOLGDGHV 10.1
1mRFRQIRUPLGDGHDomRFRUUHWLYDH
1mRFRQIRUPLGDGHHDomRFRUUHWLYD 10.2
DomRSUHYHQWLYD
0HOKRULDFRQWtQXD
2ULHQWDomRSDUDXVRGHVWD1RUPD Anexo A Anexo A 2ULHQWDo}HVSDUDXVRGHVWD1RUPD
&RUUHVSRQGrQFLDHQWUHD$%17
NBR ISO 14001:2015 e a ABNT Anexo B
NBR ISO 14001:2004
&RUUHVSRQGrQFLDVHQWUHD$%17
Anexo B NBR ISO 14001:2004 e a ABNT
1%5,62
%LEOLRJUDD %LEOLRJUDD
QGLFHDOIDEpWLFRGHWHUPRV ndice

ABNT/CB-038
AGO 2015
%LEOLRJUDD
>@ $%171%5,626LVWHPDGDJHVWmRDPELHQWDO'LUHWUL]HVJHUDLVVREUHSULQFtSLRVVLVWHPDV
e tcnicas de apoio
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>@ $%171%5,62*HVWmRDPELHQWDO$YDOLDomRGRFLFORGHYLGD5HTXLVLWRVHRULHQWDo}HV
>@ $%171%5,62*HVWmRDPELHQWDO&RPXQLFDomRDPELHQWDO'LUHWUL]HVHH[HPSOos
>@ $%171%5,62'LUHWUL]HVSDUDDXGLWRULDGHVLVWHPDVGHJHVWmR
>@ $%171%5,62*HVWmRGHULVFRV3ULQFtSLRVHGLUHWUL]HV
>@ $%171%5,626LVWHPDGHJHVWmRGDHQHUJLD5HTXLVLWRVFRPRULHQWDo}HVSDUDXVR
>@ $%17,62*XLD*HVWmRGHULVFRV9RFDEXOiULR

ABNT/CB-038
AGO 2015
ndice alfabtico de termos
A
ao corretiva
Alta Direo

aspecto ambiental
auditoria
&
ciclo de vida
condio ambiental
competncia
D
desempenho
desempenho ambiental
E
eficcia
I
impacto ambiental
indicador
informao documentada
M
medio
meio ambiente
melhoria contnua
monitoramento

ABNT/CB-038
AGO 2015
N
no conformidade 3.4.3
O
objetivo
objetivo ambiental
obrigaes de cumprimento
organizao
P
parte interessada
poltica ambiental
preveno da poluio
processo
R
requisitos
requisitos legais e outros requisitos (termo aceito para obrigaes de cumprimento)
risco
riscos e oportunidades
S
sistema de gesto
sistema de gesto ambiental 1.2
T
terceirizar

ABNT NBR ISO 14001-2015 - Sistemas de Gestão Ambiental - Requisitos Com Orientações para Uso - Versão para Consulta Pública

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ABNT NBR ISO 14001-2015 - Sistemas de Gestão Ambiental - Requisitos Com Orientações para Uso - Versão para Consulta Pública

Enviado por

Direitos autorais:

Formatos disponíveis

ABNT/CB-038

PROJETO DE REVISO ABNT NBR ISO 14001

Sistemas de gesto ambiental Requisitos com orientaes para uso

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  

ABINEE Ademir Brescansin

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6(1$,35 Marcos Pupo

SIEMENS Andresa Hernandes

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:(* Luiz Scoz

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Sistemas de gesto ambiental Requisitos com orientaes para uso

Environmental management systems Requirements with guidance for use

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enhancement of environmental performance;

achievement of environmental objectives.

NO TEM VALOR NORMATIVO

0.2 Objetivo de um sistema de gesto ambiental

0.3 Fatores de sucesso

NO TEM VALOR NORMATIVO

0.4 Ciclo Plan-Do-Check-Act

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Escopo do sistema de gesto ambiental

Figura 1 Relao entre o ciclo PDCA e a estrutura desta Norma

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pode (can/may LQGLFDXPDSHUPLVVmRSRVVLELOLGDGHRXFDSDFLGDGH

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Sistemas de gesto ambiental Requisitos com orientaes para uso

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NO TEM VALOR NORMATIVO 

3.1.6 parte interessada

3.2 Termos relacionados ao planejamento

 NO TEM VALOR NORMATIVO

NO TEM VALOR NORMATIVO 

3.3 Termos relacionados ao suporte e operao

 NO TEM VALOR NORMATIVO

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 NO TEM VALOR NORMATIVO

4.2 Entendendo as necessidades e expectativas de partes interessadas

E DVQHFHVVLGDGHVHH[SHFWDWLYDVSHUWLQHQWHV RXVHMDUHTXLVLWRV GHVVDVSDUWHVLQWHUHVVDGDV

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5.3 Papis, responsabilidades e autoridades organizacionais

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21.01.2015

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NO TEM VALOR NORMATIVO

NO TEM VALOR NORMATIVO

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NO TEM VALOR NORMATIVO

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NO TEM VALOR NORMATIVO

NO TEM VALOR NORMATIVO

NO TEM VALOR NORMATIVO

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NO TEM VALOR NORMATIVO

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NO TEM VALOR NORMATIVO

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