FEROZE KHAN

Career Highlights:

Operations/Customer service/Hospitality.

GOAL

To be a part of an organization where process of learning never ends and my creativity takes wing to
unexpected heights. A place where initiative, hard work and learning through constructive criticism is
always promoted.

PROFESSIONAL SKILLS

Self motivated, performance-driven character

Pleasant and effective team- worker.
Relationship building ability at all levels.
Strongly belief in providing quality service.
Detail oriented with ability to work under pressure and strict deadlines
Strategic sales planning.

CAREER HIGHLIGHTS / EXPERIENCE

Organization : SODEXO FOOD SOLUTION INDIA PVT. LTD.

Area : DELHI

Designation : HOSPITALITY MANAGER

(16th July 2013 to till date)
Site : NEI BIRLA TOWER
 NEW DELHI

Job Profile:-

Responsible for overall smooth operations in terms of P & L, indenting, inventory

management, labour cost, SOP audits, training.
Ensure all budgets are met and cost controlled and at every opportunity maximize revenue,
focusing on MCP (Managers Controllable Profit) and trying best to increase profit.
Controls day-to-day operations by scheduling manpower, cross check food ordering and
supplies, and developing the team.
Controls profit & loss, by following cash control/security procedures, maintaining
inventory, managing labor cost, reviewing financial reports, and taking appropriate actions.
Ensures maintenance of equipment, facility, and grounds through the use of a preventative
maintenance program.
Interviews and hires team members, conducts performance appraisals, takes discipline
action, motivates and trains.
Ensures food quality and 100% customer satisfaction.
Ensures complete and timely execution of corporate & local marketing programs.
Ensures a safe working and customer experience environment by facilitating safe work
behaviors of the team.
Champions recognition and motivation efforts.
Maintaining daily reports like DSR, Inventory reports, Food cost sheet, Inventory report,
Actual versus Ideal tracking.

PERVIOUS EXPERIENCES

Organization : DEVYANI INTERNATIONAL LTD.

Designation : Asst. Restaurant Manager.

(From 1st feb.2012 to 19th oct.2012)

Organization : BARISTA LAVAZZA COFFEE LTD.

Designation : Guest experience manager.

(From 21st April 2008 to 20 Jan. 2012)

Organization : DOMINOS PIZZA INDIA LTD.

Designation : Team member.

(From 26th August 2005 to 10 April. 2008)
 Job Profile:

During the assignment was responsible for store stock inventory and customer
support.
Handling and resolved customer complaint
Ensured proper customer service.
Controlled inventory and cash making reports & sending to HO.
Reporting to Operation manager.
Make Daily report (P&L/Daily food cost/maintain daily sale).

ACADEMIC QUALIFICATION

Graduate (B.com) from Sobhit University in 2014.

12th Passed from C.B.S.E Board in -2006.

10th Passed from C.B.S.E Board in 2004.

PERSONAL INFORMATION

Fathers Name : Mr. Rajjak Khan

Date of Birth : 9th Nov. 1985

Nationality : Indian

Sex : Male

Marital Status : Married

Religion : Muslim

Hobbies : Travelling, Listening Music

Language Known : English & Hindi

Date: (FEROZE KHAN)