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Assignment ON

The Significance of Training And


Human Resource Management

SESSION: 2016-2017


Dr. VivekSinghSachan

Kaushlendra Pratap Singh

Kamal Singh Bisht

Rishabh Jaiswal

Institute of Business Management

M.B.A. (Tourism Management)



2. The Significance of
Training And Development

3. Thomas Cook surveys

staff on training


Human resources is the term that refers to all the

employees of a company. The workforce makes up the
very back bone of any company and it is for this reason
that the company should be made of highly skilled as
well as professional individuals who know exactly what
they are doing. If not, things can get seriously out of
hand and the company will not be able to gain any kind
of success. Given below is a list of why it is significant
to have proper training and development in human
resource management.
In the recent years, to deal with the ever increasing
competition and for the organizational success, training
and development plays a very important role. Be it a
general employees of the company or a higher
positioned managers, training services are required for
both. These help them grow, deliver more and take the
organization at the peak level.

The Significance of Training And Development

1.So that they can work as

a team: The HR training and development
programs offered by the company should be of some
standard so that the employees actually benefit from it,
instead of wasting valuable time. Training can be in a
number of forms as having someone come to speak to
them or in the form of a comprehensive power point
presentation. Training helps bring together the work
force, train them to work as a single unit and encourage
them to stand together at all times so that nothing can
divide them.

2.They know how to act

Training and development process helps bring
about human resource development. Without
proper guidance the workers will not know how
they are expected to conduct themselves at the
work place. All companies have different things
they expect from their workers, so a brief talk
or training of some kind, will serve as a way of
acquainting the employees with the way in
which they are expected to conduct themselves
in the office. While some companies are alright
with a relaxed and casual behavior, other
companies do not accept any such thing.
3. How they ought to behave in front
of clients: Companies know that without their
clients, their profits are bound to go downhill,
therefore at all times they strive hard to keep their
clients happy and content. Sometimes it is not merely
the bosses or the seniors who come in contact with
the clients, but the regular employees too converse
and interact with the clients and in such cases they
ought to know how to behave as well as what to say.
If they are unaware of how they ought to behave
chances are that clients are bound to be angry and

4.What the policies of the company

While working for any company it is of
paramount importance to know what the
policies of the company are. No two
companies have the same or even similar
policies. So rather than having a work
force that says things which are not in
consonance with the policies of the
company, It is better to acquaint them
with what the policies are. Training is
something that is not merely needed by
the new comers alone but all workers need
it from time to time in order to develop.
5. What behavior the company
will not accept:
The training of the company should categorically instruct the
employees how they ought to behave. The company should make it
sure to mention those particular things that are bound to get you
fired. The high the quality of the training you provide, the better
will be the standard of your work force. Many companies do not give
proper training to their work force and they end up regretting it at a
later time. If you want your company to prosper, then training is
something which you cannot afford to ignore at all.

6. The standards which the company

adheres to: All companies have various
standards which they uphold it is indeed a
shameful thing if an employee is asked about the
standards which his company upholds and he is
blissfully unaware of them. Sometimes even if
employees know thing about the company, over
time they might just forgot, so having training,
seminars, talks, discussions or even getting
feedback sometimes serves as a way of
interaction between employers as well as the

7. How to treat subordinates: No
matter what is your rank in a particular work place you
should know how to treat those who are around you. Many
people assume that just because they have certain
qualifications as well as credentials, they have the right to
treat those who are below them in any way which they want
to. This behavior is absolutely unacceptable and should not
be condoned at any point of time. The proper way to act
with your subordinates does not come easy to all and that is
the reason why training is absolutely necessary.

8. How to act with colleagues: In addition to

learning how to conduct yourself with clients and
subordinates it is important that employees know
how they need to act with their colleagues. If
proper hr training is not given then this could
certainly lead to an unhealthy work atmosphere
as well as negative work place politics. People of
the same position should be given a similar kind
of training so they know what is expected of

9. Manners to talk to seniors:
Talking to seniors is an art which not many are able to
master. Everyone requires training even if it is only for
a little while about how you are expected to talk with
your seniors. When talking to a senior or a boss, it does
not imply that you have to agree with everything which
he or she is saying to you. You ought to put forth your
views as well, but you must ensure that you do so in
such way a way that you do not come across as being
too forward or even rude as that will not go down well
with any senior.

10. What exactly the job entails: The

chief purpose of training is to teach the employees and to
acquaint them with knowledge on what the job specifically
entails. Once you employ and individuals you cannot expect him
to know instantly what the job entails no matter how skilled or
experienced he or she may be. The biggest of companies take a
great deal of pain to ensure that their employees get the best
training as well as management so that they are able to work
efficiently and properly.

11. Things which need improvement: Training

is vital so as to bring to the notice of the employees all the
different areas in which they are lagging behind and the training
is so as to ensure that the employee work on all the areas in
which their work is not up to the mark. If there is no training
conducted on a regular basis then when will it be possible to
address all these pending and pressuring issues that need

addressing? Companies should ensure that the training sessions
are well attended so that things can get better soon.

12. So that they know when they have

done a good job: Training is constantly
required so as to ensure that the team works as a
comprehensive unit, but training is additionally
required so that the team remains motivated and
knows about areas in which they are doing well so
as to keep up the good work. Constantly putting
the team down is something that can have
adverse affects and this is something which is
absolutely detrimental to the success of any
company so seniors must ensure that along with
stating negative they give praise when it is due.

13. To keep them updated with facts

and figures: The business world has become a
cut throat one indeed, with all companies; both
big and small are trying their level best so as to
remain relevant parts of the business world. It is
of paramount importance of training and
development for the workers so that they know
where the company stands in terms of its
competition with other companies as well as in
terms of how many profits they are making.

14. So that they learn to use the office
equipment: Training helps the employees learn how to
use the different equipment which they are required to use
on a daily basis in the work place. Using the equipment
efficiently will really go a long way in being able to get the
job done in a faster and more uniform manner. If a company
does not bother to keep up with the changing time in terms
of technological advancements then in the time to come,
your company may be left behind in terms of the success it
is able to achieve.

15. Approaching the Human resources

department or HR manager when things go
Training will help the employees know that in the event of facing any
trouble they can go and approach their HR department or human
resources management team or their manager. In addition to this,
training also helps to make the entire work force more disciplined such
that they do not get out of hand and start acting in an unruly manner.

The work force of the office is responsible to a large extent when the company either does well or does badly.
Without proper training the employees will just remain employees and not coerce to become a
comprehensive workforce. After all there is some truth in the common saying, that united we stand and
divided we fall, so that is why all companies should look into the needs of their human resources and make
sure they are happy and content at all times, If the work unit is happy, the work output will be better.

Thomas Cook surveys staff on training

Thomas Cook has surveyed employees in a bid to maximise

the effectiveness of their management practices and training

More than 2,700 employees working in the UK and abroad

for Thomas Cooks holiday division were asked what they
thought of the guidance provided by managers and how
effective training and development programmes were in
supporting their work.

Data generated from the electronic survey, conducted by

CQL Group will be used to drive future management
practices, as well as assess the effectiveness of employee
inductions and appraisals.

The Thomas Cook Holiday division was prompted to gain
feedback from staff after it merged with My Travel about a
year ago. The company wanted to assess its performance to
make sure it still meet the criteria to qualify for the
Investment in People Standard.

Phil Barnfather, head of learning development at Thomas

Cooks holiday division, said: Our business has grown
considerably during that time and what we wanted to do was
a temperature check to see how we were performing against
the Investor in People Standard.

John Telfer, managing director of CQL Group, said: If you

do not offer learning and development opportunities,
employees will not see a career path and look elsewhere to
achieve their ambitions.