JOB DESCRIPTION & SPECIFICATION

Associate (PMO
Job Code Job Title Contracts and Job Role/Objective:
Outsourcing)
Grade G-3 Cadre Maximize the productivity / performance of IT Infrastructure / IT
Assistant Applications / Custom Developed Software / Web Portals by ensuring all
Manager IT the contracts of IT Projects are properly developed and also outsourced
(Operations & Job Indirect Reports work is delivered on time and with required quality.
Job Reports To None
Project To
Management
Office)
IT Operations and
Department IT Function Project Management
Office
Internal/External
Direct Reports None
Operating Network
Main Responsibilities: Key Performance Indicators / KPIs:

1. Arrange the appropriate vendors for software and IT Infrastructure

development.
2. Formulate contracts and Service Level Agreements for different IT
Services.
3. Monitor the performance of vendors for outsourced work and ensure all
deliverables are received on time.
4. Ensure the terms and conditions agreed in the contracts are properly
followed.
5. Resolve any issues between PSDF and vendors during the execution of
projects.
6. Responsible for Implementation of applicable Policies, Procedures and
SOPs
7. Coordinate with internal departments in order to verify / gauge the
deliverables of outsourced work.
8. Maintain a proactive management and monitoring environment to
reduce, eliminate issues
9. Coordination with all stakeholders in order to ensure smooth execution
of outsourced work.
10. Provide routine reports on the progress of outsourced work and SLAs
11. Inform management of any critical issues in timely manner to ensure
they are properly addressed
12. Coordinate with procurement department for contracts management.
- Vendor Management based on Service Level Agreement
- Contract Negotiation
- Procurement and Tendering Process
Education Required:
BS Degree Computer Science from a HEC Recognized
University
Experience & Knowledge Required:
Minimum 2 years of IT Procurement, contracting, vendor
management and project monitoring.
A hands-on management approach that encourages change
and creative problem-solving
Ability to manage, monitor and develop subordinates to ensure
the smooth operation of the data center
Ability to manage the vendors and also knowledge of public
sector procurements and service level agreements
Ability to work well in a fast-paced and high-intensity
environment
Skill Set Required:
 Excellent communication/presentation skills and high integrity
Strong relationship-building skills
Ability to groom and grow others
Strong planning, execution, monitoring and administrative skills