HCC IMS Self-assessment Questions

Maturity Level Performance Level Guidance

No systematic approach evident, no results, poor

1 (Poor) No formal approach
results or unpredictable results
Problem or corrective-based systematic approach;
2 (Fair) Reactive approach
minimum data on improvement results available
Systematic process-based approach, early stage of
Stable formal system systematic improvements; data available on
3 (Good)
approach conformance to objectives and existence of
improvement trends.
Continual
(Very Improvement process in use; good results and
4 improvement
Good) sustained improvement trends.
emphasized
Best-in-class Strongly integrated improvement process; best in
5 (Excellent)
performance class benchmarked results demonstrated.

1. How do you apply the process approach to achieve the

effective and efficient control of processes resulting in 1 2 3 4 5
performance improvement?

2. How are documents and records used to support effective

and efficient operation of the processes of HCC? 1 2 3 4 5

3. How do you demonstrate your leadership, commitment and

involvement? 1 2 3 4 5

4. How does HCC identify customers needs and expectations

on a continual basis? 1 2 3 4 5

5. How do you identify peoples need for recognition, work

satisfaction, competence and personal development? 1 2 3 4 5

6. How does HCC consider the potential benefits of

establishing partnerships with its suppliers? 1 2 3 4 5

7. How does HCC identify other interested parties needs and

expectations that can result in setting objectives? 1 2 3 4 5

8. How does HCC ensure that statutory and regulatory

requirements have been considered? 1 2 3 4 5
9. How do the objectives translate the quality policy into
measurable goals? 1 2 3 4 5

10. How are the objectives deployed to each management level

to assure individual contribution to achievement? 1 2 3 4 5

11. How do you ensure the availability of resources needed to

meet the objectives? 1 2 3 4 5

12. How do you ensure that responsibilities are established and

communicated to people in the organization? 1 2 3 4 5

13. How does communicating quality requirement, objectives

and accomplishments contribute to improvement of the 1 2 3 4 5
HCCs performance?

14. How do you ensure valid input information is available for

the management review? 1 2 3 4 5

15. How does the management review activity evaluate

information to improve the effectiveness and efficiency of 1 2 3 4 5
the process of HCC?

16. How do you plan for resources to be available in a timely

manner? 1 2 3 4 5

17. How do you promote involvement and support of people

for improvement of the effectiveness and efficiency of 1 2 3 4 5
HCC?

18. How do you ensure that the competence of people in HCC

is adequate for current and future needs? 1 2 3 4 5

19. How do you ensure that the infrastructure is appropriate for

the achievement of the objectives of HCC? 1 2 3 4 5

20 How do you consider environmental issues associated with

the infrastructure? 1 2 3 4 5

21. How do you ensure that the work environment promotes

motivation, satisfaction, development and performance of 1 2 3 4 5
people in HCC?

22. How do you ensure that appropriate information is easily

available for fact-based decision-making? 1 2 3 4 5

23. How do you involve suppliers in the identification of

purchasing needs and joint strategy development? 1 2 3 4 5

24. How do you promote partnership arrangements with

suppliers? 1 2 3 4 5
25. Ho does HCC ensure the availability of necessary natural 1 2 3 4 5
resources for its realization processes?

26. How do you plan, provide, control and monitor the

financial resources necessary to maintain an effective and 1 2 3 4 5
efficient management system and to ensure the achievement
of the objectives of HCC?

27. How do you ensure awareness of people in your project /

department about the link between product quality and 1 2 3 4 5
costs?

28. How do you apply the process approach to ensure the

effective and efficient operation of the realization and 1 2 3 4 5
support processes and the associated process network?

29. How has HCC defined customer-related processes to ensure

consideration of customers needs? 1 2 3 4 5

30. How has HCC defined other interested-party-related

processes to ensure consideration of interested parties 1 2 3 4 5
needs and expectations?

31. How has design department defined design and

development processes to ensure they respond to the needs 1 2 3 4 5
and expectations of HCCs customers and other interested
parties?

32. How are design and development processes managed in

practice, including the definition of design and 1 2 3 4 5
development requirements and the achievement of planned
outputs?

33. How are activities such as design review, verification and

validation considered in the design and development 1 2 3 4 5
processes?

34. How has procurement department defined purchasing

processes that ensure purchased products satisfy the project 1 2 3 4 5
needs?

35. How are purchasing processes managed?

1 2 3 4 5

36. How does the procurement ensure conformity of purchased

products from specification through to acceptance? 1 2 3 4 5

37. How does HCC ensure that the input to the realization
processes takes account of customers and other interested 1 2 3 4 5
parties needs?

38. How are realization processes managed from inputs to

outputs? 1 2 3 4 5
39. How do you control the measuring and monitoring devices
to ensure that correct data are being obtained and used? 1 2 3 4 5

40. How do you promote the importance of measurement,

analysis and improvement activities to ensure that the HCC 1 2 3 4 5
performance results in satisfaction of interested parties?

41. How do you ensure collection of customer-related data for

analysis, in order to obtain information for improvements? 1 2 3 4 5

42. How do you ensure the collection of data from other

interested for analysis and possible improvements? 1 2 3 4 5

43. How does the sites control process and product

nonconformity? 1 2 3 4 5

44. How does HCC analyze nonconformity for lessons learned

and process and product improvement? 1 2 3 4 5

45. How does HCC analyze data to assess its performance and
identify areas for improvement? 1 2 3 4 5

46. How do you use corrective action for evaluating and

eliminating recorded problems affecting HCCs 1 2 3 4 5
performance?

47. How do you use preventive action for loss prevention?

1 2 3 4 5

48. How do you ensure the use of systematic improvement

methods and tools to improve the HCCs performance? 1 2 3 4 5