AT A GLANCE

Principles Goals Cascade

1 Meeting Stakeholder Needs
2 Covering the Enterprise End-to- End Stakeholder drivers (environment, technology evolution, ...)
3 Applying a Single, Integrated Framework
4 Enabling a Holistic Approach Influence
5 Separating Governance From Management
Stakeholder needs

Enablers Resource Risk Benefits

optimisation optimisation Realisation
1 Principles, policies and frameworks
2 Processes
3 Organizational structures Cascade to
4 Culture, ethics and behavior
5 Information Enterprise goals
6 Services, infrastructure and applications
7 People, skills and competencies Cascade to

IT-related goals
Process Capability Levels
Level 0 Incomplete process Cascade to
Level 1 Performed process
Level 2 Managed process Enabler goals
Level 3 Established process
Level 4 Predictable process The COBIT 5 Business Framework for the Governance and Management of Enterprise IT 2012, ISACA.
All rights reserved. Used with permission.

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 AT A GLANCE

Implementation Lifecycle Generic Enabler Model

dimension
Stakeholders Goals Life Cycle Good Practices

Enabler
- Internal Stakeholders - Intrinsic quality - Plan - Practices
- External Stakeholders - Contextual quality - Design - Work products
(releveance, - Build/acquire/ (inputs/outputs)
effectiveness) create/implement
- Accessibility and - Use/operate
security - Evaluate/monitor
- Update/dispose

Are stakeholders Are enabler Is life cycle Are good

needs addressed? goals achieved? managed? practices applied?

management
performance
Enabler
Metrics for achievement of goals Metrics for application of practice
(Lag indicators) (Lead indicators)

COBIT 5 Domains Benefits

Governance EDM Maintain high-quality information to support
Plan APO business decision-making
Build BAI Use IT to deliver business value
Run - DSS Achieve operational excellence
Monitor - MEA Manage IT-related risk
Optimise IT costs
Satisfy regulatory and legislative compliance

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COBIT is a trademark of ISACA registered in the United States and other countries. The COBIT 5 Business Framework for the Governance and Management of Enterprise IT 2012, ISACA. All rights reserved. Used with permission. ITSM Zone unless otherwise stated.