TQM 17 18

COURSE SYLLABUS IN TOTAL QUALITY MANAGEMENT
Course Outline:
WEEK/ INTENDED OUTCOME- CONTENT TEACHING AND LEARNING REFERENCES

TIME LEARNING BASED LEARNING RESOURCE
ALLOT OUTCOMES (ILO) ASSESSMEN ACTIVITIES (TLA) S
MENT T (OBA)
1 VMGO
1-2 Define quality and Quiz I. TQM Evolution Group dynamics Handouts Subburaj, Ramasamy, Total Quality
other terms of total Case Study Definition of Quality Classroom Computer Management, (Philippines: McGraw-Hill
quality Recitation Dimensions of Quality Discussion DLP International Edition,
management. Quality Pays 2010).
Evolution of Quality
Discuss the Quality Control Lindsay, William M. and James R. Evans
evolution of TQM. Quality Assurance Quality Management. (Concage Learning
Quality Planning Pte Ltd.), 2014).
-explain the Quality Improvement
significance of Strategic Planning http://www.juran.com
integrating TQM to Quality Management
the system. Total Quality Management http://www.school-for-
champions.com/tqm/principles.htm
http://www.bourton.co.uk/pdf/case-
studies/cs091.pdf
http://www.mle-
consulting.com/mfgr/deadly_wastes.html
http://old.apqc.org/free/casestudies/Benc
15/pdf
http://www,usi,ch/iso/en/ISOOnline.frontp
www.iso.ch
http://www.trst.com/articles.htm
www.stfrancis.edu/ba/ghkickul/stuwebs/b
works/tqmxerox.htm
www.questia.com
3 Discuss quality Quiz II. Quality Costs Classroom Handouts Subburaj, Ramasamy, Total Quality
cost. Case Study Cost of Quality Discussion Computer Management, (Philippines: McGraw-Hill
Graded Classification of Failure Cost DLP International Edition,
Discuss the Recitation Reducing Cost 2010).
classification of Jurans Model of Optimum
failure costs. Quality Costs Lindsay, William M. and James R. Evans
Analysis of COQ for Quality Management. (Concage Learning
Draw and explain Improvement Pte Ltd.), 2014).
the Jurans Model
of Optimum http://www.juran.com
Quality Costs.
http://www.school-for-
studies/cs091.pdf
http://www.mle-
15/pdf
www.iso.ch
works/tqmxerox.htm
www.questia.com
4-5 Discuss the Quiz III. Leadership Group dynamics Handouts Subburaj, Ramasamy, Total Quality
meaning of Case Study Definition of TQM Classroom Computer Management, (Philippines: McGraw-Hill
Leadership and its Recitation Elements of TQM Discussion DLP International Edition,
relation to TQM. Leadership for TQM Graded Discussion 2010).
Demings 14 Points for
Cite and explain Top Management Lindsay, William M. and James R. Evans
the Demings 14 Ten Strategies for Top Quality Management. (Concage Learning
Points for Top Management Pte Ltd.), 2014).
Management.
http://www.juran.com
Discuss the ten
strategies for Top http://www.school-for-
Management. champions.com/tqm/principles.htm
studies/cs091.pdf
http://www.mle-
15/pdf
www.iso.ch
works/tqmxerox.htm
www.questia.com
6 Discuss the Quiz IV. TQM Implementation Group dynamics Handouts Subburaj, Ramasamy, Total Quality
techniques of TQM Graded TQM Tools and Techniques Classroom Computer Management, (Philippines: McGraw
Tools and Recitation PDSA TQM Implementation Discussion DLP International Edition,
techniques. Recitation Planning Phase of TQM Graded 2010).
Apply PDSA for Improvement Recitation
Explain the Select Process for Lindsay, William M. and James R. Evans
implementation of Improvement Quality Management. (Concage Learning
Planning phase of Barriers to TQM Pte Ltd.), 2014).
TQM Implementation
http://www.juran.com
Explain the
significance of http://www.school-for-
PDSA Cycle. champions.com/tqm/principles.htm
Differentiate PDCA
Cycle to PDSA http://www.bourton.co.uk/pdf/case-
Cycle. studies/cs091.pdf
http://www.mle-
consulting.com/mfgr/deadly_wastes
http://old.apqc.org/free/casestudies/Be
15/pdf
http://www,usi,ch/iso/en/ISOOnline.fron
www.iso.ch
www.stfrancis.edu/ba/ghkickul/stuwebs
s/works/tqmxerox.htm
www.questia.com
6 PRELIM EXAMINATION
7-8 Quiz V. Customer Satisfaction Group dynamics Handouts Subburaj, Ramasamy, Total Quality
Case Study Service Quality Classroom Computer Management, (Philippines: McGraw-Hill
Features of Services Discussion DLP International Edition,
Customer Delight Graded Recitation 2010).
The Kano Model
Agreed Customer Lindsay, William M. and James R. Evans
Requirement Quality Management. (Concage Learning
Customer Perceived Quality Pte Ltd.), 2014).
Customer Feedback and
Complaints Resolution http://www.juran.com
Customer Feedback
Complaint Resolution http://www.school-for-
Complaint Recovery Process champions.com/tqm/principles.htm
studies/cs091.pdf
http://www.mle-
15/pdf
www.iso.ch
works/tqmxerox.htm
www.questia.com
9-10 Explain the VI. Employee Involvement Group dynamics Handouts Subburaj, Ramasamy, Total Quality
Motivation Theory Quiz Employee Motivation Classroom Computer Management, (Philippines: McGraw-Hill
of Individual Recitation Motivation Theory of Discussion DLP International Edition,
Employees. Case Study Individual Employees 2010).
Teamwork
Discuss the terms Effective Communications Lindsay, William M. and James R. Evans
related to Training and Mentoring Quality Management. (Concage Learning
Employee Recognition and Reward Pte Ltd.), 2014).
Involvement. Feedback and Performance
Appraisal http://www.juran.com
Cite some
examples of http://www.school-for-
recognition and champions.com/tqm/principles.htm
awards, feedback
as well as how to
conduct http://www.bourton.co.uk/pdf/case-
performance studies/cs091.pdf
appraisal to the
employees of a http://www.mle-
company that is consulting.com/mfgr/deadly_wastes.html
practicing TQM.
15/pdf
www.iso.ch
works/tqmxerox.htm
www.questia.com
11 Explain what is VII. Process Approach Group dynamics Handouts Subburaj, Ramasamy, Total Quality
Subburajs 6S Model for Process Classroom Computer Management, (Philippines: McGraw-Hill
Model for Process Quiz Definition Discussion DLP International Edition,
Improvement. Recitation ETX Model 2010).
Case Study Subburajs 6S Model for
Define and discuss Process Improvement Lindsay, William M. and James R. Evans
other terms related Customer Supplier Chains Quality Management. (Concage Learning
to the topic. Supply Chain Management Pte Ltd.), 2014).
Just-In-Time Manufacturing
Cite some Lean Manufacturing http://www.juran.com
examples using Kanban Systems
other methods to Cellular Manufacturing http://www.school-for-
attain quality Single Piece Flow champions.com/tqm/principles.htm
standards. Zero Defects
studies/cs091.pdf
http://www.mle-
15/pdf
www.iso.ch
works/tqmxerox.htm
www.questia.com
12 Discuss the Quiz VIII. Continuous Group dynamics Handouts Subburaj, Ramasamy, Total Quality
meaning of Kaizen Graded Process Improvement Classroom Computer Management, (Philippines: McGraw-Hill
and other terms. Recitation Jurans Trilogy Discussion DLP International Edition,
Kaizen Graded Recitation 2010).
Explain the Seven PDCA and 7 Quality Tools
Deadly Wastes Goal of Kaizen Lindsay, William M. and James R. Evans
that the business Kaizen Blitz-Benefits Quality Management. (Concage Learning
should avoid. 5S Practices Pte Ltd.), 2014).
5S Certification
Discuss the The Seven Deadly Wastes http://www.juran.com
importance of Business Process
some strategies Reengineering http://www.school-for-
which can be used BPR and TQM champions.com/tqm/principles.htm
in the
implementation of
TQM. http://www.bourton.co.uk/pdf/case-
studies/cs091.pdf
http://www.mle-
15/pdf
www.iso.ch
works/tqmxerox.htm
www.questia.com
12 MIDTERM EXAMINATION
13--15 Define and discuss Case Study IX. Business Process Group dynamics Handouts Subburaj, Ramasamy, Total Quality
the terms related Quiz Benchmarking Classroom Computer Management, (Philippines: McGraw-Hill
to Benchmarking. Definition of Benchmarking Discussion DLP International Edition,
Triggers for Benchmarking Graded Recitation 2010).
Discuss the types Types of Benchmarking
of benchmarking. Reasons for Benchmarking Lindsay, William M. and James R. Evans
Identifying Process to Quality Management. (Concage Learning
Explain the Benchmark Pte Ltd.), 2014).
process of Benchmarking Partner
benchmarking. Benchmarking Process http://www.juran.com
Reasons for Failure of
Benchmarking http://www.school-for-
studies/cs091.pdf
http://www.mle-
15/pdf
www.iso.ch
works/tqmxerox.htm
www.questia.com
16-18 Discuss the Case Study X. Quality System-ISO Group dynamics Handouts Subburaj, Ramasamy, Total Quality
importance of ISO Graded 9000 Standard Classroom Computer Management, (Philippines: McGraw-Hill
to the business Recitation Discussion DLP International Edition,
enterprise today. Quiz Introduction Graded Recitation 2010).
ISO
Explain the Quality Management System Lindsay, William M. and James R. Evans
process and Clause 4 Quality Management Quality Management. (Concage Learning
guidelines of ISO System Pte Ltd.), 2014).
9000. Clause 5 Management
Responsibility http://www.juran.com
Discuss the things Clause 6 Resource
to prepare in order Management http://www.school-for-
to implement and Clause 7 Product Realization champions.com/tqm/principles.htm
pass the ISO Clause 8 Measurement,
standardization. Analysis and Improvement
Implementation of ISO http://www.bourton.co.uk/pdf/case-
9001and Certification studies/cs091.pdf
Continuing ISO 9000
Certification http://www.mle-
Sector Specific Quality System consulting.com/mfgr/deadly_wastes.html
Standards
15/pdf
www.iso.ch
works/tqmxerox.htm
www.questia.com
18 FINAL EXAMINATION

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COURSE SYLLABUS IN TOTAL QUALITY MANAGEMENT

WEEK/ INTENDED OUTCOME- CONTENT TEACHING AND LEARNING REFERENCES

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