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Job Description
Company overview SDL (LSE: SDL) is the leader in global content management and language solutions.
With more than 20 years of experience, SDL helps companies build relevant digital
experiences that deliver transformative business results on a global
scale. Seventy-nine of the top 100 global brands trust SDL to simplify the
complexity of managing content across multiple brands, websites, languages, and
devices. Go global faster with SDL. Learn more at SDL.com and follow us on
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Twitter, LinkedIn and Facebook.
Overview This challenging service desk role requires an excellent communicator with an
ability to use their own initiative and to work as a team or independently. The
successful candidate will join SDLs Global Service Centre, part of the Global
Service Delivery team. This team provide IT support services to over 4000 end
users across the globe. The ideal candidate will be highly motivated with an
excellent customer focused approach and commitment to service delivery.
This role offers an individual with the basic skills the opportunity to expand their
knowledge into all aspects of core IT administration, end user computing,
networking and business critical application support. SDLs focus is to grow a first
class internal IT operation, which provides the tools, procedures, methods,
support and infrastructure for a rapidly expanding global operation. This role will
require shift working, providing support 24/5 with occasional evening/weekend
work.