Sample Session Plan

This is a sample session plan for Computer Hardware Servicing NC II.

SESSION PLAN
Sector : Information Communication Technology
Qualification Title : Computer Hardware Servicing NC-II
Unit of Competency : Diagnose and troubleshoot computer systems
Module Title : Diagnosing and troubleshooting computer systems

Learning Outcomes:

1. Plan and prepare for diagnosis of faults of computer systems

2. Diagnose faults of computer systems

 3. Repair defects in computer systems and networks

4. Test systems and networks

A. INTRODUCTION

This unit covers the knowledge, skills and attitudes needed to diagnose computer systems and networks.

B. LEARNING ACTIVITIES

LO 1: Plan and prepare for diagnosis of faults of computer systems

Learning Content Methods Presentation Practice Feedback Resources

Trainee will be asked to read Trainee will answer Self-check Compare answers with the
Computer System Errors and CBLM on Diagnos
Information Sheet 2.1-1 on 2.1.1 answer key 2.1.1
Modular/ Self-pace and Troubleshooting
Computer System Errors and
Problems Computer System
Problems

Trainee will be asked to read Trainee will answer Self-check 2.1- Compare answers with the CBLM on Diagnos
Modular Self paced Information Sheet 2.1-2 on POST 2 answer key 2.1-2 and Troubleshooting
and Error codes Computer System

POST and Error codes The trainee will be asked to use Trainee will perform learning Computer auto-feedback Computer and the
the computer-based learning activities in the e-learning learning material
Computer-based learning material on the use POST and material.
error codes to diagnose computer
 problems

Trainee will answer self-checks with auto-feedback

Lecture/discussion The trainer will discuss the error Trainer will play sample error
beeps using a presentation beeps and ask trainees to identify
Presentation material. the error Trainer feedback on trainees Presentation Mater
responses on error codes and b
codes
Demonstration

Read information sheet 2.1-3 on Answer Self-check 2.1-3 on Hand Compare answers with the CBLM on Diagnos
Hand tools and Their Uses. Modular/Self-pace Hand tools and its uses. tools and its uses. answer key 2.1-3. and Troubleshooting
Computer System

Read information sheet 2.1-4 on Answer Self-check 2.1-4 on Safety Compare answers with the Information Sheet
Safety precautions Modular/Self-pace Safety precautions precautions answer key2.1-4 4 Self Check 2.1-4
Answers Key 2.1-4

Modular/ Self-pace Read Information Sheet 2.1-5 on Answer Self-check2.1-5 Compare answers with the
Diagnostic Tools answer key. 2.1.5 CBLM, Presentatio
on Diagnostic Tools

The trainer will discuss

Computer System Diagnostic Lecture/discussions Diagnostic Tools using a Computer
presentation material
Tools

The trainer will demonstrate how Evaluate performance using

to use the diagnostic tools performance criteria checklist 2.1-5
Demonstration The trainee will be asked to
Perform Task Sheet 2.1-5 on how
 to use the software diagnostic tools

The Trainee will be asked to Evaluate performance using

Perform Task Sheet 2.1-6 on How performance criteria checklist 2.1-5
to use hardware diagnostic tools.

LO 2: Diagnose faults of computer systems

Read information sheet 2.2-1 Answer Self-check 2.2-1 on Compare answers with the CBLM on Diagnosing
on Parts and functions of Parts and functions of computer answer key 2.2-1. Troubleshooting Comp
Parts and functions of computer system system System
Modular/Self-pace
computer system Read information sheet 2.2-2 on Answer Self-check 2.2-2 on Parts Compare answers with the CBLM on Diagnosing
Parts and functions of computer and functions of computer system answer key 2.2-2 Troubleshooting Comp
system System

Read information Sheet 2.2.3 on Answer Self-check Sheet 2.2.3 on Compare answers with the CBLM on Diagnosing
Software ( operating system,
Modular/Self-pace Software ( operating system, Software ( operating system, answer key 2.2.3 Troubleshooting Comp
application software) application software) application software) System

Read information on Electrical Answer Self-check 2.2.4 on Compare answers with the CBLM on Diagnosing
Electrical theory Modular/Self-pace theory 2.2.4 Electrical theory answer key 2.2.4 Troubleshooting Comp
System

Read information sheet 2.2-6 on Answer Self-check 2.2-6 on Compare answers with the CBLM on Diagnosing
Techniques for diagnosing
Modular/Self-pace Techniques for diagnosing Techniques for diagnosing answer key 2.2-6 Troubleshooting Comp
computer system computer system computer system System

Trainer will demonstrate how to Evaluate performance based CBLM on Diagnosing

Demonstration
diagnose on Performance Criteria Troubleshooting Comp
Checklist 2.2-6 System
1. Hardware components

Trainees will perform Task Sheet

 2.2-6 on how to diagnose computer
2. Software components
system.

Desktop Computer
Trainees will be asked to view a
Video Presentation demonstration of how to diagnose
computer system
Video

LO 3 Repair defects in computer systems and networks

Handling Computer Trainee will be instructed to read CBLM on Diagnosing

Compare the answers to the
Modular self-paced information sheet 2.3-1 on Answer self-check 2.3-1 Troubleshooting Comp
answer keys 2.3-1.
components Handling Computer Parts System

Trainer will demonstrate how to Trainee will Perform Task Sheets Desktop PC,
replace computer components such on how to replace defective
as: microprocessor Multi tester,

LAN tester,
1. 1. Microprocessor
Demonstration screw drivers,
2. 2. Memory
3. 3. Video card Task Sheets on replacing defective anti-static mat

4. 4. Network card antistatic wrist wrap

5. 5. Hard disk Microprocessor 2.3-1

Trainee will be asked to view a Memory 2.3-2 Evaluate performance using

video presentation on how to the Performance Criteria
Video Presentation replace defective parts such as: Video Card - 2.3-3 Checklists

Network card -2.3-4

1. Microprocessor
 Hard disk -2.3-5
2. 2. Memory
3. 3. Video card
4. 4. Network card

Hard disk

The trainee will be asked to

Peer observation observe as the other trainee is
performing the tasks required.

Basic Network Diagnostic Read information sheet 2.3-2 CBLM on Diagnosing a

Answer self-check 2.3-2 Basic Compare the answers to the
Modular/Self-paced Basic Network Diagnostic and Troubleshooting Compu
Network Diagnostic and Repair answer keys 2.3-2
and Repair Repair System

The trainer will demonstrate how Perform the Task Sheet 2.3-7 on
to diagnose and repair computer how to diagnose and repair basic
Demonstration networks network LAN tester, screw drive
computer, switch hub, w
router, network printer
Evaluate performance using
the Performance Criteria
Trainee will be asked to perform Checklist 2.3-7
Video Presentation Trainee will view video
Task Sheet 2.3-7 on how to
presentation on how to diagnose
diagnose and repair computer
 and repair networks networks

Read information sheet 2.3-3 on Compare the answers to the

Power supplies Modular/self paced Answer self-check 2.3-3 Supply
Power Supplies answer keys 23-4.

Trainee will be asked to perform Multi-tester, screw driv

The trainer will demonstrate how Evaluate performance using soldering gun, soldering
Task Sheet 2.3-8 on how to
Demonstration to diagnose and repair power the Performance Criteria iron, power supply
diagnose and repair computer
supplies Checklist 2.3-8
power supplies

LO 4 Test Systems and Networks

Answer self-check 2.4-1 Compare the answers

Guidelines for testing
Read all information sheet 2.4-1 to the answer keys 2.4- CBLM on Diagnosing
computer system Modular Self-paced Guidelines for testing computer 1. and Troubleshooting
system Computer System

The trainee will perform Task Evaluate CBLM on Diagnosing

Sheet 2.4-1 on how to test computer performance using the and Troubleshooting
The trainer will demonstrate how system and network Performance Criteria Computer System
Demonstration to test computer system and Checklist 2.4-1
network.
Computer system and
network

Read Information Sheet 2.4-2 Answer self-check 2.4-2 Compare work with CBLM on Diagnosing
Network Information Sharing Modular Self-paced
Network Information Sharing the procedural and Troubleshooting
 checklist 2.4-2 Computer System

Trainees will perform Task Sheet Evaluate CBLM on Diagnosing

The trainer will demonstrate how
Demonstration to Share Information to different
computers in the network.
2.4-3 on Sharing information to performance using the and Troubleshooting
different computers in the network. Performance Criteria Computer System
Checklist
Computer system and
network

C. Assessment Plan :

Written Test : Written test on the knowledge contents on Diagnostic and Troubleshooting Tools, OHS, Parts and Functions of Computer System and Network, Electric Theory

Performance Test: Diagnosing and Troubleshooting computer system and networks

Interview: To follow-up demonstration and the dimensions of competency.

D. TEACHERS SELF-REFLECTION OF THE SESSION

When the session plan was first used, it was observed that peer observation and peer mentoring is a very effective method because trainees learned faster when learning from those who ju
be done. The trainees discussed their experiences as they observe others. In the process they learned from each other.

More activities for self-discovery maybe planned for trainees ages 18 to 21 but they also need an experienced peer because they tend to destroy more materials.