Ana M.

Corujo
amc83301@yahoo.com * 208-948-9020

Professional, organized, disciplined, efficient, and dependable. Quick learner. Passionate

about helping customers. Pro-active thinker, able to manage multiple activities
simultaneously. Positive work attitude, independent, and excellent problem solving
skills. Currently attending CSI for Education. Fluent in Portuguese and Spanish.

Work History:
June 07 Aug 16: Better Trades Customer Support / Team Lead Home Based
Actively listened, elicited information, and identified clients needs.
Knowledgeable in the companys Trading Strategies and Education Systems.
Supported Sales, Customer Support and Lite Tech Calls
Supported international and Portuguese /Spanish speaking clients.
Establish and enrolled new accounts, students, programs, classes and events.
Support students/customers and other team members on our trading methods.
Resolve with given guidelines to ensure integrity and customer satisfaction.
Supported instructors during web online LIVE classes, while simultaneously
assisting customers.
Exercise judgement when in contact with different level of students/customers
Maintained compliance with corporate polices, programs, and standards
Provided support in Portuguese and Spanish

April 04 Sept 05: Coldwell Banker - Relocation Coordinator, San Ramon, CA

Provided coordination of all phases of relocation activities on behalf of clients
needs and contractual agreements.
Provided and counseled clients with detailed area and real estate information.
Coordinated and monitored relationship between client and real estate agent.
Serviced all of clients and real estate agents inquiries.
Ensured integrity with all systems and information.
Reported progress on relocation process and provided supporting documentation.

July 00 Aug 02: Chamness International Relocation Consultant San Jose, CA

Identified relocating clients needs and scheduled services accordingly.
Established rapport with clients and put them at ease with the relocation process.
Provided personalized detailed services to Portuguese & Spanish speaking clients
Extensive online research to customize area information for each transferee.
Assisted interpreting with local government offices ie. DMV, IRS, and School.
Provided detailed information on real estate/rental markets, schools, immigration,
IRS, DMV, local activities, shopping, local travel and much more.
POSITIONS HELD:
Oct 99-Jul 00 - Research and Audit Operations Manager Bank of America
Nov 97 - Oct 99 - Operations Analyst Retirement Department Bank of America
Jan 97 - Nov 97 - Bilingual Customer Service Call Center Rep Bank of America
Sep 95 - Jan 97 - Operations Liaison/Sales/ Foreign Currency- Bank of America
Oct 89 - Sep 95 - Teller, Ops, New Accounts, Customer Service Bank of America

Core Competencies: Professional attention to detail & pride in generating quality

performance * Committed to excellence * Able to empathize with my customers * Ability
to interface effectively with all levels of management, staff, and public * Quick Learner *
Accepting of change and growth*

Education:
CSI College of Southern Idaho Elementary Education - Enrolled
Chabot Community College - Hayward California Liberal Arts 1991-1993
Arroyo High School - San Lorenzo, California - Diploma 1991

Computer Skills and More:

* MS Office * Google Suite/Docs * CRM * Social Media * Type 50 WPM * Windows
XP, 7,8,10 * Video conferencing (GoToMeeting, Skype, Viber) * SLACK * Navigate
Multiple applications while live chatting and providing support. IPhone & IPad OS *
Android OS * Various Stock Market Trading Platforms and trading softwares.