ICT Accessibility Roundtable

An initiative of the APS Diversity Council

Workplace Accessibility Survey

Information you should know

This survey has been developed to identify existing best practices across the Australian Public Service (APS) in relation to
accessible Information and Communication Technology.

The survey seeks to identify ICT specific barriers which may prevent APS employees from full participation in the workplace
(including home based work), particularly in relation to implementing ICT workplace adjustments.

Not all of the information will be relevant to you or you may choose not to answer some of the questions. Please complete as many
questions as you can, or choose to answer. There are 17 questions in this survey. It should take you between 5-10 minutes to
complete.

We respect your privacy. Any information you provide will be treated confidentially and no identifying information will be collected,
published or transferred across agencies.

Results from this survey will be used to help the ICT Accessibility Roundtable to develop a business case to define and prioritise
issues for accessible ICT, particularly from a whole of APS perspective.

email: ict.accessibility.roundtable@humanservices.gov.au
 ICT Accessibility Roundtable
An initiative of the APS Diversity Council

1. Which option best describes your reason for completing this survey?
(Please select the appropriate options)

I am a person with injury, illness or disability

I am the supervisor, team leader or manager of a person with injury, illness or
disability
I am an advocate of a person with injury, illness or disability
I have an interest in disability inclusion in the workplace and would like to
contribute my views

2. How many years have you worked in the APS? Enter response in the cell line below

3. Which agency do you work for?

This question has been included only for the purposes of measuring agency response
rates. Although it is not possible to attribute any information in this survey to an individual
or agency you may choose not to disclose this information.

(Please select the appropriate options)

Department of Human Services (DHS)
Department of Finance
Department of Defence
Department of Education, Employment and Workplace Relations (DEEWR)
Australian Taxation Office
Department of Families, Housing, Community Services and Indigenous
Affairs (FaHCSIA)
Department of Broadband, Communications and the Digital Economy
Department of Sustainability, Environment, Water, Population and
Communities
Australian Public Service Commission (APSC)
Other
Choose not to disclose

4. Have you, or someone you know, received an ICT adjustment in the workplace?
ICT adjustments include any information communication technology changes that have
been made to make sure you have equal access to participate in the workplace. This is
irrespective of whether you have formally disclosed disability to your agency.

Examples may include the provision of assistive technology such as Dragon, JAWS or
Zoomtext, specific hardware such as an ergonomic mouse, or a larger screen monitor.

email: ict.accessibility.roundtable@humanservices.gov.au
 ICT Accessibility Roundtable
An initiative of the APS Diversity Council

(Please select the appropriate options)

YES NO

5. How was this adjustment initiated?

(Please select the appropriate options if you answered YES to question 4)
Reasonable adjustment form
Supervisor, line manager or manager
People Support Team/Area
Colleague
Self-initiated

6. What type of adjustment was implemented?

(Please select the appropriate options if you answered YES to question 4)
Software
Hardware
Video/multimedia product
Desktop or portable computer
Telecommunications
Other please specify (insert text box)

7. How was this adjustment funded?

(Please select the appropriate options if you answered YES to question 4)
Early intervention
Centralised funding
Job Access
Local business unit
Previous employer
Own property
Unknown

8. How promptly was this adjustment implemented?

(Please select from one of the following)
1. Immediately
2. Less than 1 week
3. More than 1 week but less than 2 weeks
4. More than 2 weeks but less than 3 weeks
5. More than 3 weeks but less than 4 weeks
6. More than 4 weeks but less than 6 weeks
7. More than 6 weeks but less than 3 months
8. More than 3 months but less than 6 months
9. More than 6 months but less than 9 months
10. More than 9 months but less than 12 months

email: ict.accessibility.roundtable@humanservices.gov.au
 ICT Accessibility Roundtable
An initiative of the APS Diversity Council

9. Of the examples provided, what do you consider to be the main barriers faced by
people with disability in your organisation?

NOTE: Responses should be in the context of implementing ICT specific workplace

adjustments such as installing assistive technology software on your network, provision of
telecommunication equipment such as telephones, headsets.

(In order of ranking, please select from the list below)

Lack of support supervisor or manager
Lack of support - organisational
Lack of support ICT Service Desk
Lack of support Senior leaders/disability champion
Low level of disability awareness managers
Difficulty accessing policy or procedural information
Availability assistive technology software or hardware
Lack of centralised training and support
IT Security
Computer access e.g. compatibility of systems or applications
Technical awareness/competency
Inability to personalise or adapt ICT to individual requirements
In-house agency application
Geographic location eg limits availability to, or quality of ICT services
None

10. For each of the following statements, please state which of the following options
best describes your response.

Statement Strongly Agree Neutral Disagree Strongly

Agree Disagree
My immediate supervisor has a good
understanding of workplace
accessibility issues
My organisation has a culture that
encourages workplace accessibility
and adjustments
My organisation has robust policies
and processes relating to workplace
adjustments
My organisation does a good job in
promoting the availability of workplace
adjustments
My organisation does a good job in
implementing workplace adjustments
My organisation is aware of the needs
of staff with disability
My organisation is inclusive and has
an accessible environment for all
people with disability

email: ict.accessibility.roundtable@humanservices.gov.au
 ICT Accessibility Roundtable
An initiative of the APS Diversity Council

11. If you or someone you know experienced a problem with an ICT adjustment, would
you know who to contact to report or resolve the issue?
(Please select the appropriate option)

YES NO

12. Would you feel confident that an issue you raised regarding an ICT adjustment
would be resolved quickly? If you answer no, please briefly describe your own
experience in attempting to resolve an issue.
(Please select the appropriate option)

YES NO

13. Would a centralised accessibility support team that provided support and training
for accessibility products (including equipment or software) lead to better
outcomes in relation to the provision of ICT workplace adjustments?
(Please select the appropriate option)

YES NO

email: ict.accessibility.roundtable@humanservices.gov.au
 ICT Accessibility Roundtable
An initiative of the APS Diversity Council

14. The following are possible areas of focus for the APS. To facilitate seamless access to ICT for people with illness, injury or
disability, please indicate how important you consider each item to be.
(Please select the option that that indicates how important you consider each area to be.)

Extremely Important Somewhat Neutral Not important

Area
important important

Strengthening research and development to develop ICT-

enabled solutions for staff with disability
Mainstreaming the use of the universal design principle ie
access for all abilities
Centralising the availability of assistive technology software

Incorporating accessibility requirements into procurement

policies
Enhancing existing internal policies to better foster
availability of accessible ICT
Training information technology professionals on ICT
accessibility
Implementing mandatory disability awareness training for all
staff within the organisation
Reducing unnecessary communication with future
managers regarding the ICT adjustments people require in
the workplace
Having ICT capability which allows me flexibility to work
outside the office environment

email: ict.accessibility.roundtable@humanservices.gov.au
 ICT Accessibility Roundtable
An initiative of the APS Diversity Council

15. Can you suggest any other areas of focus? Enter response in the cell line below

16. What could your organisation or the APS do better to promote or implement
workplace adjustments? Enter response in the cell line below

17. Are there any other steps your organisation could take to remove ICT related
barriers for people with disability in the workplace?
For example would the introduction/enforcement of more accessible IT procurement in
your agency lead to better universal access to all employees including staff with
disability? Or the implementation of more accessible eLearning material? Enter response
in the cell line below

18. What is your organisation doing well in relation to ICT adjustments for people
with disability in the workplace?
This could be anything relating to support, policy, procedural or ICT specific Enter
response

** Thank you for taking the time to complete this questionnaire **

email: ict.accessibility.roundtable@humanservices.gov.au